Job description

Job responsibilities

The Clinical Quality & Governance Manager is a pivotal leadership role responsible for clinical governance, quality improvement, audit, and regulatory compliance across Lakeside Healthcare. Working closely with clinical and operational leaders, the post holder will champion the delivery of safe, effective, and high-quality patient care through robust governance frameworks and continuous improvement. For further information, please see the full Job Description and Person Specification attached.

Person Specification

Qualifications

Essential

• Degree in healthcare, clinical governance, or a related field, or equivalent professional experience.
• Evidence of continued professional development in quality improvement, patient safety, or clinical governance

Desirable

• Masters degree in healthcare management, public health, or quality improvement.
• Formal training or certification in quality improvement methodologies (e.g., Lean, Six Sigma, PDSA).
• Registration with a relevant professional body (e.g., NMC, HCPC, GMC, or equivalent).

Experience

Essential

• Substantial experience in a senior management role within Primary Care.
• Demonstrable experience in clinical governance, patient safety, or quality improvement roles within Primary Care.
• Experience leading audits, compliance reviews, and regulatory readiness activities.
• Proven track record of supporting or leading CQC inspections and regulatory compliance efforts.
• Experience of incident management, including investigation, reporting, and implementing learning.
• Experience working across multidisciplinary teams and supporting change in clinical practice.

Desirable

• Experience delivering governance or quality training to healthcare professionals.
• Engagement with patient forums, Healthwatch, or similar external stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Unit 1 Exchange Court

Cottingham Road

Corby

Northamptonshire

NN17 1TY

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients

Supporting the Enhanced Access Service remote bookings within EMIS

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts

Be part of the Enhanced Access team communication channels and update any changes to schedule

Co-ordinate and note take at routine EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave and other absences as required

Actively input into the development of new and existing services and resources

Communicate and complete stock take for Enhanced Access Service consumables

Manage data bases and spreadsheets and collation of information

Ensure reporting templates are kept updated with accuracy

Safety, Quality and Patient Experience

1 Involved with maintaining the highest levels of operational delivery and ensuring consistent quality of care for patients, as well as taking a key role in actively promoting the values of the organisation and supporting the organisation to achieve its aims.

2 Be able to demonstrate that systems and processes of risk management are in place to monitor, mitigate and address risk across the PCN Enhanced Access service and to capture and report on incidents at all levels and to monitor progress of actions.

3 Support the delivery of quality indicators/ schedules, reporting through assurance processes.

4 Support the undertaking of external reviews (e.g., CQC), ensuring the provision of information and appropriate actions to respond to issues and recommendations made.

5 Ensure appropriate policies, procedures and systems are in place for formal complaints and feedback.

6 Ensure appropriate patient experience feedback mechanisms and measures are in place to support optimum patient experience.

Person Specification

Qualities & Attributes

Essential

• Kindness - a commitment to improving patient care
• Flexibility
• Resourceful

Experience

Essential

• Experience with EMIS is preferred, with tasks and referrals experience
• Working co-operatively across organisational systems
• Experience of working with highly confidential, sensitive or contentious information
• Strong organisational and time management skills and evidence of working in a systematic manner
• Ability to work autonomously managing specific aspects of the service
• Skills for communication on complex information and administrative matters requiring developed interpersonal and oral or written communication skills
• Understanding confidentiality and data protection
• Experience of working in the NHS

Desirable

• Minimum of 2 years administration experience in any setting
• Experience of General Practice

Knowledge and Skills

Essential

• Excellent time management and organisational skills
• Excellent interpersonal skills
• Ability to work effectively as a team member and independently.
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
• Ability to multitask.

Desirable

• Knowledge of local health services and providers
• Competency and interest in digital solutions to health and be able to promote these

Qualifications

Essential

• Minimum GCSE or O levels in English and Mathematics
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development

Desirable

• ECDL qualification

Other

Essential

• Full driving licence and access to a car to drive between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nuneaton & Bedworth Primary Care Network

Address

Manor Court Surgery

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.nuneatonandbedworthpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Business Manager provides overall business leadership: setting direction, developing The Practice's systems and processes, leading its people functions, and building a financially sustainable practice for the long term. The role leads a management team and works closely with the GP Partners to translate strategic priorities into practical delivery.

Leadership, Business Planning and Systems Development

Provide overall leadership of business planning, including monitoring practice performance against QOF, enhanced services, and other contractual and national requirements.

Lead the ongoing development of practice systems and processes, ensuring they are modern, efficient, and fit for purpose.

Lead and support The Practice's management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.

Ensure all practice systems are used effectively to support safe patient care and good information management.

People and HR Management

Provide overall HR leadership across The Practice, working closely with the team on day-to-day matters.

Develop modern, fit-for-purpose HR policies and processes, reflecting current legislation and good practice.

Apply practice HR policies consistently and fairly.

Lead recruitment and induction across The Practice.

Maintain a compassionate approach to staff issues, addressing concerns early, directly, and positively.

Payroll and pension administration.

Finance and Business Sustainability

Work with the administrative team to modernise financial systems and processes and to develop robust annual budgets. Liaising with The Practice accountant.

Provide regular financial reporting and analysis to The Partners to support decision-making.

Lead on business development, identifying funding streams, enhanced services, and efficiencies that build The Practice's financial sustainability for the long term.

Estates management across two sites.

Compliance, Quality and CQC Readiness

The role carries particular responsibility for continuing The Practice's CQC inspection readiness work.

Ensure The Practice meets its obligations under health and safety, safeguarding, information governance, and employment law.

Lead on incident reporting, significant event analysis, and complaints handling.

Keep practice policies under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support

Work closely with The Partners to implement The Practice's action plan and priorities.

Provide accurate, timely information and recommendations to support partner decision-making.

Represent The Practice in dealings with the PCN, ICB, and other external stakeholders.

Support a positive, open working culture across The Practice, in keeping with The Practice's approach to people management.

Working Relationships

The Practice Business Manager reports to the GP Partners and leads The Practice's management team.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent.
• Evidence of continuing professional development.
• A recognised management, leadership, business administration, finance or HR qualification or equivalent senior management experience.
• Significant experience in a senior management or leadership role.
• Experience of financial management, budget setting and financial reporting.
• Experience of leading and managing staff.
• Experience of organisational development and service improvement.
• Experience of developing and implementing policies, procedures and governance arrangements.
• Experience of managing multiple priorities within a complex environment.
• Experience of working with confidential and sensitive information.

Desirable

• ILM Level 5 or above in Leadership and Management.
• Diploma or Degree in Business Management, Healthcare Management, Public Sector Management or similar discipline.
• Chartered Management Institute (CMI) qualification.
• Finance qualification (e.g. AAT, ACCA, CIMA part-qualified or equivalent).
• HR qualification (e.g. CIPD).
• NHS Leadership Academy programme or equivalent leadership development programme.
• Experience within General Practice, Primary Care or the NHS.
• Experience of CQC compliance and quality assurance frameworks.
• Knowledge of General Medical Services (GMS) contracts and primary care funding streams.
• Experience of working with GP Partners, Boards, Committees or senior stakeholders.
• Experience of business planning and strategic development.
• Experience of managing change programmes.

skills and attributes

Essential

• Strong leadership and people management skills.
• Excellent financial and analytical skills.
• Ability to think strategically and operationally.
• Strong organisational and project management abilities.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with a wide range of stakeholders.
• Ability to work independently and use initiative.
• High level of integrity, professionalism and discretion.
• Proficient IT skills, including Microsoft Office applications.

Desirable

• Experience of clinical systems such as EMIS Web.
• Experience of financial systems such as Xero.
• Experience of presenting reports and business cases.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB

United Kingdom

Employer's website

https://www.cantilupe.com/ (Opens in a new tab)

Job description

Job responsibilities

The Data Care Coordinator will provide data, administrative and care coordination support to the Vale of Evesham Primary Care Network (PCN).

The role will support the PCN team and member practices with the collection, monitoring and reporting of information relating to PCN services, neighbourhood working, personalised care and commissioned projects.

The postholder will work with established spreadsheets, clinical systems and reporting tools to help ensure information is accurate, up to date and available when required.

A key part of the role will be supporting practices and the wider PCN team to identify cohorts of patients who may benefit from additional support, helping to coordinate care and supporting appropriate patient contact and follow-up.

The role does not require advanced data analysis or specialist technical expertise. The emphasis will be on accurate data collection, monitoring, coordination, routine reporting and supporting patients to access appropriate care and services.

Main Duties and Responsibilities

Data and Reporting

• Assist with the collection and collation of data from PCN services and member practices.

• Maintain spreadsheets, trackers and monitoring systems used by the PCN.

• Support the preparation of routine monthly and quarterly reports.

• Check information for completeness and highlight missing or inconsistent data to the appropriate member of the team.

• Assist with pulling routine reports from clinical and administrative systems.

• Enter and update information accurately and in a timely manner.

• Support the monitoring of activity, outcomes and performance against agreed PCN and contractual requirements.

• Help maintain dashboards and other simple visual reporting tools.

• Support the PCN Manager and wider team with information required for meetings, reports and submissions.

• Support practices to identify patients or cohorts requiring proactive contact, follow-up or additional support.

• Assist with monitoring whether identified patients have been contacted and whether meaningful outcomes have been achieved.

Care Coordination and Personalised Care

• Use population health information, practice data and agreed searches to help identify cohorts of patients who may benefit from additional support.

• Proactively contact identified patients where appropriate and in line with agreed PCN and practice processes.

• Talk with patients to understand any barriers they may be experiencing in accessing or engaging with health, care or community services.

• Support patients to understand and navigate available health, care, wellbeing and community services.

• Help patients access appropriate appointments, referrals, information and support.

• Work with patients and the wider multidisciplinary team to help coordinate identified health, care and support needs.

• Take a personalised approach by considering what matters to the individual and any practical barriers that may affect their ability to access care.

• Support patients to access appropriate information and resources to help them make informed decisions about their care and wellbeing.

• Support follow-up of patients where further contact or intervention has been identified.

• Record patient contacts, interventions and outcomes accurately within appropriate clinical and PCN systems.

• Ensure patient contacts are meaningful and that agreed outcomes, actions or onward referrals are clearly documented.

• Work closely with Social Prescribing Link Workers, Health and Wellbeing Coaches, Care Coordinators, practice teams and other members of the multidisciplinary team.

• Identify patients requiring additional clinical, safeguarding or specialist input and escalate appropriately within agreed pathways.

• Support continuity and coordination between different services where patients are receiving support from multiple organisations.

• Undertake appropriate Care Coordinator and personalised care training in accordance with relevant NHS requirements and the needs of the role.

Neighbourhood and PCN Support

• Support data collection relating to neighbourhood health initiatives and PCN projects.

• Maintain patient and activity trackers where required.

• Support practices and PCN staff to ensure required activity and outcomes are appropriately recorded.

• Support the monitoring of patient contacts, interventions and outcomes.

• Assist with identifying missing information or outstanding actions and follow these up with relevant teams.

• Support neighbourhood health initiatives aimed at improving access, reducing health inequalities and improving engagement with services.

• Support the identification and follow-up of patients who may have disengaged from services, frequently use services or have unmet needs.

• Assist practices with monitoring agreed patient cohorts and recording progress against agreed measures.

• Support the coordination of PCN services and projects where administrative or care coordination input is required.

Administrative Support

• Provide general administrative support to the PCN team.

• Assist with the preparation of meeting papers, reports and presentations.

• Take notes or minutes at meetings where required and maintain action logs.

• Support diary management, meeting organisation and circulation of information.

• Maintain organised electronic filing systems and documentation.

• Respond to routine enquiries and direct queries to the appropriate member of the team.

• Support the maintenance of PCN service information and directories.

• Follow up outstanding information, actions and data with practices and PCN staff where required.

• Assist with the organisation and coordination of PCN and neighbourhood activities.

Quality and Information Governance

• Handle patient and organisational information confidentially and in accordance with NHS information governance requirements.

• Ensure data is entered and stored accurately.

• Follow PCN policies and procedures relating to confidentiality, data protection and information security.

• Highlight data quality issues or concerns to the appropriate manager.

• Ensure patient information is only accessed where there is a legitimate requirement to do so.

• Maintain accurate records of patient contact, actions, referrals and outcomes.

• Contribute to improvements in administrative, data and care coordination processes where appropriate.

• Support the PCN in demonstrating evidence of meaningful patient engagement and outcomes where required for contractual or reporting purposes.

Working Relationships

The postholder will work closely with:

• PCN Manager

• Neighbourhood Prevention & Wellbeing Lead

• PCN clinical and non-clinical staff

• Practice Managers and practice teams

• GPs and other clinical staff

• Care Coordinators

• Social Prescribing Link Workers

• Health and Wellbeing Coaches

• Member GP practices

• Neighbourhood team members

• Community and voluntary sector organisations

• External partner organisations where appropriate

Scope of the Role

This is a support-level role focused on data collection, administration, monitoring, coordination, routine reporting and care coordination.

The postholder will not be expected to undertake complex data analysis, independently develop advanced reporting systems or provide clinical advice.

The postholder will work within agreed processes and pathways and will escalate clinical, safeguarding or complex issues to the appropriate member of the team.

The role will support the PCN in proactively identifying patients who may benefit from additional support, coordinating appropriate interventions and ensuring patient contacts, actions and outcomes are accurately recorded.

Appropriate support, supervision and training will be provided by senior members of the PCN team.

Person Specification

Experience

Essential

• Experience of working in an administrative, coordination or data-related role.
• Experience of maintaining accurate records, spreadsheets, trackers or databases.
• Experience of working as part of a team.
• Experience of working to agreed processes and procedures.
• Experience of communicating with a range of people by telephone, email or face to face.

Desirable

• Previous experience within primary care, the NHS, health or social care.
• Experience of working with patients or service users.
• Experience of EMIS or another clinical/patient record system.
• Experience of producing routine reports or performance information.
• Experience of supporting projects, meetings or service monitoring.
• Experience of working across more than one team or organisation.

Other Requirements

Essential

• Willingness to work across the Vale of Evesham PCN as required.
• Willingness to undertake appropriate training for the role.
• Ability to work within PCN policies, procedures and information governance requirements.

Desirable

• Flexibility to support different PCN projects and neighbourhood priorities as these develop.

Qualifications

Essential

• Good general standard of education, including English and Maths.
• Good working knowledge of Microsoft Office, particularly Excel, Word and Outlook.
• Understanding of confidentiality, data protection and the importance of handling sensitive information appropriately.
• Willingness to undertake training relevant to care coordination, personalised care and the systems used within the role.

Desirable

• Qualification in administration, business support, health and social care, IT or a related area.
• Knowledge of primary care, NHS services or community health services.
• Understanding of personalised care, care coordination or social prescribing.
• Awareness of health inequalities and barriers that can affect access to healthcare.

Skills and Abilities

Essential

• Good attention to detail and a high level of accuracy.
• Confident using spreadsheets and computer systems.
• Able to organise and prioritise workload effectively.
• Able to manage competing demands and meet deadlines.
• Good written and verbal communication skills.
• Able to communicate sensitively and professionally with patients, colleagues and partner organisations.
• Able to work accurately with numerical and written information.
• Able to identify missing, incomplete or incorrect information and take appropriate action.
• Able to follow agreed processes, pathways and instructions.
• Able to work independently within clearly defined responsibilities.
• Able to recognise when an issue needs to be escalated.
• Able to maintain confidentiality at all times.
• Able to build positive working relationships with colleagues and external partners.
• Willing and able to learn new systems and processes.

Desirable

• Ability to produce simple reports, summaries or dashboards.
• Basic experience of Power BI or similar reporting tools.
• Understanding of population health data or patient cohort monitoring.
• Experience of supporting proactive patient contact or follow-up.

Personal Attributes

Essential

• Organised, reliable and methodical.
• Approachable and professional.
• Patient and respectful when communicating with others.
• Flexible and able to adapt to changing priorities.
• Comfortable balancing administrative, data and patient-facing responsibilities.
• Able to work collaboratively as part of a wider multidisciplinary team.
• Positive attitude to learning and development.
• Able to work with discretion when handling sensitive information.
• Able to remain calm and professional when dealing with challenging or complex situations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Vertis Health

Address

Merstow Green Medical Practice

Abby Lane

Evesham

WR11 4BS

United Kingdom

Employer's website

https://www.vertishealth.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities:

• In accordance with the contract, fulfil rota duties, on-call cover, a usual GPs roles including AM/PM surgery consultations, emergencies, telephone consultations and query doctor, telephone triage, home visits, sharing repeat prescriptions signing.
• Receives patients with undifferentiated and undiagnosed problems and makes assessment of their health care needs.
• Makes professional autonomous decisions in relation to presenting problems, whether self-referred or referred internally within the organisation.
• Develops with the patient a care plan for health.
• Provides counselling and health education.
• Fulfil role according to GMC Good practice
• Consultations deal with the patients presenting complaint, with a mind to health promotion, awareness of QOF, local DES/LIS and practice policies
• Prescribing safely and in line with BNF, local formulary and APC guidance
• Recording clear and contemporaneous notes
• Administrative duties include dealing with system notifications, tasks, queries, paperwork (reports/forms/insurance) and correspondence in a timely fashion
• Complies with relevant practice policy/guidelines, e.g. in relation to child protection, confidentiality issues etc. as detailed in the practice policy, procedures and plans.
• Attend and contribute to practice meetings

• Is committed to lifelong learning and audit and effectiveness issues to ensure evidence based/best practice.

Other responsibilities:

• Good clinical governance and awareness of practice policies including prescribing, confidentiality, data protection, health and safety
• Continued appraisal and revalidation
• Practice appraisal and job plan annually
• A PDP and professional development (RCGP First5)
• A role in clinical audit
• Training standards maintained safeguarding, health and safety and fire.

Person Specification

Qualifications

Essential

• Qualifications:MBBS/MBChB, MRCGP
• GMC registered:Obligatory
• Performers list:Obligatory

Desirable

• Clinical experience:Newly qualified GPs welcome

Personal Attributes

Essential

• Tolerant and non-judgemental
• Able to handle conflict and stress
• Sense of judgement
• Professional commitment
• Flexible and reliable
• Willingness to adapt to change
• Willingness to work as part of a team
• Commitment to the organisation and its objectives

Skills and Knowledge

Essential

• Evidence of team working
• Evidence of working independently
• Excellent Verbal and Written Communications
• Evidence of computer skills
• Evidence of continuing professional development
• Evidence of GP appraisal in last 12 months
• Knowledge of GMS Contract
• Full driving licence possession of a car
• Experience of General Practitioner work - Newly qualified GPs welcome

Desirable

• Knowledge of Systm One medical system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Balsall Common and Meriden Group Practice

Address

Balsall Common Health Centre

1 Ashley Drive

Balsall Common

West Midlands

CV7 7RW

United Kingdom

Employer's website

https://www.balsallcommongrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will work as an HCPCregistered Biomedical Scientist, contributing to the effective delivery of departmental services.

They will support Laboratory Management in implementing and maintaining a cohesive service, working in partnership with the departments clinical lead.

They will be responsible for applying the departments quality policy, including delivery of agreed quality objectives.

They will contribute to the implementation and maintenance of UKAS standards by using the established Pathology Quality Management System, supporting the quality cycle and audit processes required for ISO 15189 compliance.

They will assist in developing action plans to address nonconformities identified through internal or external audits or complaints, ensuring that corrective and preventative actions are completed and embedded.

They will follow and update departmental Standard Operating Procedures (SOPs) using the QPulse Document Management Module.

Where delegated, they will take responsibility for drafting, reviewing, and implementing SOPs within the QPulse system.

They will manage the daytoday quality operations within the department, supporting senior staff with documentation, and training staff of all grades in standardised quality processes and effective use of the Quality Management System.

Person Specification

Qualifications

Essential

• BSc in Biomedical Sciences or equivalent
• Masters degree or related professional health care qualification or equivalent
• HCPC registration

Experience

Essential

• Audit and evaluation, clinical & information governance
• Significant specialist knowledge of Microbiology acquired over a significant period

Desirable

• Managing staff Implementation of new technologies e.g. laboratory equipment and Pathology information management systems

Skills

Essential

• Excellent communication skills, both written and verbal at all levels
• Good listening skills
• Manage highly complex information
• Excellent Inter-personal skills
• Ability to utilise evaluation tools
• Ability to analyse complex data and use information to inform judgements
• Standard keyboard skills
• Personal integrity - leading by example
• Drive and determination
• Flexibility Tactful and diplomatic
• Flexible in approach and in working relationships

Desirable

• Leadership skills
• Able to communicate with multi-disciplinary teams throughout Health Economy
• Negotiation skills
• Proven project management skills
• Team Leader and decision maker
• Commitment to service development

Knowledge

Essential

• Highly specialised and extensive knowledge of Microbiology

Desirable

• Lean working
• National and local issues facing Pathology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bedfordshire Hospitals NHS Foundation Trust

Address

Bedford Hospital South Wing

Kempston Road

Bedford

MK42 9DJ

United Kingdom

Employer's website

https://www.bedfordshirehospitals.nhs.uk/working-here/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Skills

Essential

• - Has excellent communication and interpersonal skills.
• - Can remain calm and professional when working under pressure.
• - Is organised, reliable and able to manage competing priorities.
• - Has good attention to detail and takes pride in their work.
• - Is confident using computer systems and is willing to learn new systems and processes.
• - Treats patients, colleagues and healthcare professionals with courtesy, dignity and respect.
• - Is committed to providing a high standard of patient service.

Desirable

• - Is friendly, approachable and genuinely enjoys helping people.
• - Understands the importance of confidentiality and handling sensitive information appropriately.
• - Is able to work effectively both independently and as part of a team.
• - Has a flexible and positive approach to work.

Qualifications

Essential

• GCSE grade A to C in English and Maths
• IT literate

Desirable

• Knows SystmOne
• Familiar with Microsoft products

Experience

Essential

• Experience of patient/customer facing role

Desirable

• Experience of working in a GP surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Corfton Road Surgery

Address

Corfton Road Surgery at West Ealing Pharmacy

Sinclair House, The Avenue

London

W13 8AG

United Kingdom

Employer's website

https://corftonroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

• Registered Mental Health Nurse / Social worker

Knowledge

Essential

• Able to understand the difference between crisis planning and contingency planning and able to formulate explicit planning in these areas
• Knowledge, understanding and experience of the care pathways for psychosis and non psychosis and relevant interventions
• Understanding of how physical illness and substance misuse can affect the mental health

Experience

Essential

• Demonstrate the ability to work sensitively in a non judgemental way with service users who are in crisis
• Assertiveness skills in relation to bed management
• Ability and skills in undertaking robust psycho social urgent assessments of mental health service user needs

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

East Barn

Lancaster

LA1 4JJ

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our IT Hub provides technical, administrative and operational support across the PCN. The IT Hub Administrator role combines hands-on technical support with a varied range of administrative and data-related responsibilities.

We are looking for someone who is IT literate, highly organised and an excellent communicator. You will need to be comfortable adapting to changing priorities, managing your own workload and solving problems as they arise.

The IT Hub supports practice staff Monday to Friday during practice opening hours and may occasionally assist patients with appropriate technical queries, such as NHS App support.Staff submit IT issues and requests through our service desk. You will help triage and resolve these requests, minimising disruption to staff and patient care. Where an issue cannot be resolved directly, you will liaise with the appropriate third-party support provider.

Responsibilities include:

• Supporting practice software, including EMIS, Docman, Anima, Accurx and Microsoft 365 applications
• Troubleshooting PCs, laptops, printers, webcams and other hardware
• Supporting telephony systems
• Supporting third-party clinical devices and software
• Assisting with remote access, including VPN and virtual desktop
• NHSmail and Smartcard support
• Managing software installation requests
• Website management
• Developing and managing EMIS resources, including protocols, templates, concepts and documents
• Supporting EMIS/SNOMED coding queries
• Building and running searches, reports and general analysis of patient or practice data
• Setting up accounts and providing IT induction for new starters
• Removing accounts and access for staff leavers

Each member of the IT Hub has a regular workload alongside responding to day-to-day requests. Administrative responsibilities include:

• Running and exporting data from health record systems
• Sending SMS and letter invitations and communications to patients
• Supporting searches and electronic mailouts for research projects
• Processing patient requests for online access to medical records through the NHS App
• Running data-quality searches
• Processing Accurx questionnaire responses
• Running EMIS reports
• Supporting vaccination invitation programmes

Person Specification

Qualifications

Essential

• A sound education to A-level standard or equivalent

Experience

Essential

• Experience communicating effectively with a range of people
• Experience working successfully as part of a team
• Be computer literate and confident using standard Microsoft Office applications, including Word and Excel
• Have excellent attention to detail and work accurately
• Have a planned and organised approach to your work
• Be able to prioritise your workload and meet deadlines
• Communicate IT updates and solutions clearly and concisely, including to colleagues who may be less confident using technology

Desirable

• Evidence of commitment to continuing professional development
• Administrative and/or technical support experience, ideally within primary care
• Experience working in a computer-based office environment
• Previous experience working within general practice
• Experience using the back-end functions of EMIS Web, including configuration, Population Reporting, protocols and documents

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whiteladies Medical Group

Address

Whatley Road

Bristol

BS8 2PU

United Kingdom

Employer's website

https://www.whiteladiesmedical.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The Paramedic Practitioner (PP) will act autonomously within their professional scope of practice providing care for patients face to face, telephone consultations and home visits.

The post-holder will operate within their own sphere of competence and agreed acceptable limits of practice to provide expert professional clinical advice to patients, carers and colleagues, ensuring clinical safety and excellence.

The Paramedic Practitioner will need to prioritise and triage the needs of patients accordingly, making any necessary referrals for investigations in the appropriate manner.

The post-holder will use skills, knowledge and competencies as a qualified Paramedic Practitioner in order to be responsible and accountable for managing patient caseloads for treatments, referral, admission and discharging patients as appropriate.

Job responsibilities:

• The post holder will provide clinical care within a team consisting of clinical lead, general practitioners, practice nurses and Healthcare assistants.
• Patient contact will be via patient facing clinics, triage, on-call duties and home visits
• Duties include, but not limited to: Care home visiting service, home visits and "minor illness" management
• Work as part of a multi-disciplinary team to deliver safe and high quality care.
• Carries out clinical practice at an advanced level using expert clinical skills, critical judgements & knowledge to deliver appropriate and safe care.
• Delivery of care in line with NSF, NICE guidelines and evidence-based care
• Triage and treat patients, performing specialist assessment of their needs and make referrals as necessary to other members of the primary and secondary health care teams as appropriate.
• Co-ordinate the planning and delivery of care ensuring patients and carers/relatives are involved.
• Prescribing and reviewing medication that is appropriate to patient needs and in accordance with latest evidence-based practice, national and practice protocols and within the scope of qualified practice.
• Diagnose and manage acute and chronic conditions, including drug and non-drug based treatment methods into a management plan.
• Request diagnostic investigations and interpret within agreed protocols e.g. x-ray, blood tests, scans, etc.
• Assess, diagnose and treat patients in practice premises or their own home who require medical attention and/or refer to appropriate agency.
• Refers patients to other members of the multi-disciplinary practice teams, secondary care organisations and other organisations as necessary.
• Works as an autonomous practitioner, in accordance with the Health Professions Council. Ensure that personal and professional clinical standards are maintained.
• Enhance own performance through Continuous Professional Development, imparting own knowledge and behaviours to meet the needs of the service.
• To achieve and demonstrate agreed standards of personal and professional development in order to meet the needs of the service.
• To participate in the audit process, evaluation and implementing plans and practice change in order to meet patient need.
• Contribute positively to the effectiveness and efficiency of the team and work colleagues.

Person Specification

Experience

Essential

• Experience of working in primary care or similar setting
• Experience in triage
• Experience of dealing with patients with undifferentiated and undiagnosed conditions
• Experience in triaging and managing minor illness and injury
• Evidence of delivering a service which improves quality and outcomes for patients
• Recognises priorities when problem solving, identifies deviations from the normal pattern, is able to refer to seniors or GPs
• Work effectively independently and as a team player.

Desirable

• Electronic clinical recording systems i.e. EMIS, Experience working in a primary or community care setting
• Telephone triage
• Chronic Disease Management

Qualifications

Essential

• Qualified paramedic or specialist paramedic - FDSc or BSc qualified and registered with HPCP or Post registration certificate (Level 3) in first contact care
• Chronic disease management and mental health experience

Desirable

• Accredited training in chronic disease management
• Non-Medical Prescribing qualification to undertake the professional role of independent/supplementary non-medical prescribing

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Stone Cross Surgery

Address

Mimram Road

Stone Cross

Pevensey

East Sussex

BN24 5DZ

United Kingdom

Employer's website

https://stonecrosssurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

* To undertake a variety of duties including face to face, telephone and online consultations and queries, visiting patients at home, dealing with queries, paperwork (Docman assigned, BT results) and correspondence by the end of the working day.

* Attending practice meetings/palliative care meetings/health visitor meetings

Person Specification

Qualifications

Essential

• * GMC registered, able to work in the UK
• * Docman and Emis proficient

Desirable

• * Be a team player. We are a small supportive surgery. Our clinical and admin staff work as one cohesive team to support our patient population.
• * Be flexible. To be willing to react supportively and spontaneously to surgery needs to ensure that the day-to-day running of the surgery and patient care are seamless.
• * Be able to cope with the stresses of General Practice. We are committed to high quality patient care in the limited amount of time we have at our disposal.

Experience

Essential

• Experience working in a Primary Care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Grovehill Medical Centre

Address

Kilbride Court

Hemel Hempstead

Hertfordshire

HP2 6AD

United Kingdom

Employer's website

https://www.grovehillmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Customer Care Team forms part of our Elective Care Hub, a vital cog in our Patient Access Department. The Access Department validates patient pathways in line with access targets and helps maintain a clean, validated and prioritised elective waiting list. Confidential administrative support will be required to influence patient bookings to enable provision of patient care. The Customer Care Support Officers will act as a conduit between patients and services in progressing the treatment of patients and/or capturing plans/intentions.

Knowledge of TrakCare would be an advantage and an understanding of the Referral to Treatment Standard but not essential as full training will be provided. Strong desire to help make a difference, be a point of contact for patients by being confident in receiving and making telephone calls with patients and colleagues a must! The hours in this role can vary and some Saturday and evening work will be required. The hours will not go above 37.5 per week so any time worked on a Saturday will be taken off in the week as required and allows for flexible working to aid work life balance.

Person Specification

Qualifications

Essential

• Minimum of 2 A Levels or equivalent and GCSE English and Maths at grade C or above.

Experience

Essential

• Excellent communication, interpersonal and organisational skills
• Previous Clerical Experience
• Competence in a wide range of IT systems, (ECDL or equivalent standard)
• Understanding and respect of Data Protection policies.
• Able to organise, prioritise and manage own workload without supervision

Knowledge

Essential

• Demonstrable skills relating to excellent customer service
• Ability to deliver on deadlines
• Ability to problem solve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Gloucestershire Royal Hospital

Gloucester

GL1 3NN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Assist in and perform routine tasks relating to patient care. Undertake and promote cervical cytology. Manage newly diagnosed patients with Asthma, COPD & Diabetes.

Undertake Chronic disease management and prevention Asthma, COPD, Diabetes, Hypertension, Hypothyroidism, LD.

Perform wound care using aseptic technique and general wound care.

Undertake opportunistic screening of BP checks, height, weight, BMI, urinalysis, glucose monitoring and smoking status.

Administer injections under an individual prescription or patient group direction

Offer comprehensive advice on travel health for patients prior to travel.

Competent in anaphylaxis and resuscitation techniques.

Child Health and Child Protection, including immunisations.

Promote health and well-being, using health promotion, health education, screening.

Refer and use social prescribing teams.

To undertake home visits when needed.

To clearly communicate the health status of the patient using appropriate terminology, technology and format.

INR monitoring if agreed by a shared care protocol.

Person Specification

Qualifications

Essential

• Experience of working as a Practice Nurse

Desirable

• Previously worked in a General Practice setting undertaking long terms conditions i.e. Diabetes, COPD, Asthma etc

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thorpe Hesley Surgery

Address

Thorpe Hesley Surgery

Sough Hall Avenue

Thorpe Hesley

Rotherham

S61 2QP

United Kingdom

Employer's website

https://thorpehesleysurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a passionate and experienced psychologist looking to make a wider impact across multiple services? Join Elysium Healthcare as a Regional Lead Psychologist (Wales, South West and South Region) to provide clinical leadership, professional supervision, and strategic oversight of psychological services across a designated region.

In this influential role, you will support and develop psychological teams to ensure the delivery of safe, effective, and high-quality services that align with professional standards, organisational policies, and evidence-based practice. Working closely with local leadership teams and psychology colleagues, you will drive excellence in psychological care while fostering innovation, continuous improvement, and positive outcomes for service users.

As Regional Lead Psychologist, you will lead the coordination and delivery of psychological services across the region, providing expert guidance, consultation, and supervision to psychological staff. You will play a key role in ensuring services remain compliant with clinical governance requirements and are delivered in line with national guidance and best practice.

You will contribute to the ongoing development of services by supporting the implementation of new models of care, identifying opportunities to enhance service delivery, and promoting collaborative approaches that maximise resources and improve access for vulnerable groups. Using clinical outcome measures, audits, and service user feedback, you will evaluate service effectiveness, identify areas for improvement, and help shape future developments across the region.

Key responsibilities:

• Deliver and oversee specialist psychological assessment, formulation and intervention for individuals with complex mental health needs in the region where clinically required
• Apply specialist knowledge and skills in evidence based psychological therapies to provide high standards of care in a supervisory capacity
• Provide clinical and professional supervision to psychological staff within the region
• Offer expert clinical leadership and consultation to Multi-Disciplinary Teams (MDT) across services in the region where required.
• Attend and contribute to regional leadership and governance meetings
• Support with job planning of psychological services across the region including professional recruitment, disciplinary and grievance processes.
• Provide specialist clinical supervision and consultation, as well as maintain professional governance and assurance in line with regional requirements.
• Lead research, audit, policy and service development initiatives across the region.
• Ensure services are delivered in line with NICE guidelines, HCPC standards and organisational policies.

To be successful in this role, you'll need:

• HCPC registration as a qualified chartered Clinical/Counselling Psychologist.
• Professional doctorate qualification in Clinical/Counselling Psychology as accredited by the British Psychological Society
• Extensive Leadership experience managing clinicians within a Mental Health setting.
• Experience in using psychological models and theories to address a range of clinical and risk issues.
• Good knowledge of Positive Behaviour Support and Trauma Informed Care.
• A desire to develop as a clinician and make a positive impact on the lives of the people we support.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £90,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• HCPC registration as a qualified chartered Clinical/Counselling Psychologist. Professional doctorate qualification in Clinical/Counselling Psychology as accredited by the British Psychological Society. Extensive Leadership experience managing clinicians within a Mental Health setting. Experience in using psychological models and theories to address a range of clinical and risk issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Remote (Home based)

WD6 1JN

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents

Recent NHS or Care Home experience within the last 12 months is essential.

Person Specification

Experience

Essential

• Relevant experience at Band 5
• Staff caseload supervision
• Evidence of supervision and development of junior staff

Desirable

• Involvement of undertaking a training needs assessment and analysis

Skills

Essential

• Able to present information effectively to individuals and groups
• Able to perform and demonstrate expanded clinical skills for area of nursing including intravenous injections, cannulation, catheterisation

Desirable

• Nurse Prescriber

Qualification

Essential

• Degree level or equivalent
• Specialist clinical training, management qualification and post grad qualification or equivalent demonstrable knowledge and experience
• Clinical Supervision

Desirable

• Management Qualification
• Post Graduate Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Llanhilleth Miners Institute

Llanhilleth

NP13 2JT

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

You will be a fundamental part of our close-knit Microbiology team, providing an efficient and effective service to two general hospitals and the local GP community. In this role, you will:Perform and interpret routine and specialist biomedical investigations.Provide professional leadership to Trainee BMS, Associate Practitioners, Laboratory technicians, and MLAs.Offer technical advice to clinicians on the appropriateness of tests and timescales.Rotate through all areas of Microbiology, including:Automation Laboratory - Kiestra TLA, MRSA, and Urogenital SectionsManual Bacteriology CL3, Mycology, and Waste ManagementNAATs and urinalysisSerology

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• Experience to post graduate diploma level e.g.: Specialist portfolio, BBTS or equivalent

Desirable

• Progress towards a higher degree or management qualification

Skills

Essential

• Ability to adapt efficiently to change
• Ability to effectively manage own time, able to prioritise work for self and others and able to plan activities within area of work
• Ability to analyse and technically interpret complex test results
• Good knowledge and experience of LIMS and computer applications including Word, Excel, PowerPoint, Access and Statistical Packages

Experience

Essential

• Relevant experience post HPC registration as a BMS with on-going specialist training.
• Previous working experience of Biomedical techniques and practices
• Scientific knowledge locally, regionally and Nationally

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

iPP Analytics Limited

Address

Pathology First Hub Laboratory

Basildon

SS14 3BY

United Kingdom

Employer's website

https://synlab.co.uk/ (Opens in a new tab)