Job description

Job responsibilities

Job responsibilities

The post holder will provide clinical expertise for developing and enhancing the service and will demonstrate advanced skills and competencies and ensure that evidence-based practice is inherent in all aspects of care and treatment.

Key Responsibilities:

Clinical Assessment and Care

Provide expert clinical assessment, diagnosis, and treatment for a wide range of acute and chronic conditions, within the scope of practice.

Conduct comprehensive health assessments for patients with complex care needs and those with multiple long-term conditions.

Prescribe medications and interventions in accordance with clinical guidelines and scope of practice.

Undertake home visits as needed to assess and support patients in their own environment.

Patient Management

Develop, implement, and evaluate patient management plans in collaboration with patients, their families, and the multidisciplinary team.

Deliver safe, evidence-based, and patient-centred care, ensuring that the individuals needs are met.

Provide follow-up care and support, monitoring progress and adapting treatment plans where necessary.

Leadership and Collaboration

Provide clinical leadership and mentoring to junior colleagues and other members of the clinical team.

Work closely with GPs, nurses, and other healthcare professionals to ensure integrated care delivery.

Promote best practices in clinical care and contribute to continuous professional development and team learning.

Quality and Compliance

Participate in audits, reviews, and quality improvement initiatives within the practice.

Ensure that all clinical activities comply with relevant policies, procedures, and regulations

Maintain accurate and timely patient records in accordance with data protection laws and practice protocols.

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with line management to meet organisational need

Effectively manage own time, workload and resources

Stay up-to-date with the latest clinical guidelines, advancements, and best practices in primary care

Infection Prevention & Control

In accordance with the Health and Social Care Act 2008, the post holder will actively participate in the prevention and control of infection within the capacity of their role. The Act requires the post holder to attend infection prevention and control training on induction and at regular updates and to take responsibility for the practical application of the training in the course of their work. Infection prevention and control must be included in any personal development plan or appraisal

Person Specification

Qualifications

Essential

• Registered Nurse Adult
• Advanced Nurse Practitioner qualification Level 7 or equivalent
• Non-medical prescribing qualification
• Relevant clinical postgraduate qualifications or experience

Experience

Essential

• Extensive clinical experience within a primary care, urgent care, or equivalent setting
• Demonstrable experience in minor illness and chronic disease management
• Experience of working autonomously and within a multi-disciplinary team

Desirable

• Working in GP practice
• Leadership or mentoring experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Warley Medical Centre

Address

Warley Medical Centre

Kingsway

Oldbury

West Midlands

B68 0RT

United Kingdom

Employer's website

https://warleymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• To have a thorough knowledge of all practice procedures.
• To work in accordance of written protocols.
• Pulling/filing notes for surgeries and updating as necessary.
• Email and photocopy as requested.
• Summarising of new patient registration paper and electronic records.

Reception

• Receiving patients and dealing with their queries.
• Processing prescription requests.
• Be able to cover all reception position as necessary.
• Process patient samples as and when required.
• Processing incoming and outgoing mail.

Appointments

• Care navigates patients.
• Process appointment requests for today/future appointments from patients by telephone and in person.
• Deal with visits/requests.

Computer

• Registrations of new patients computer data entry and medical records
• Process patients changes of address computer data and medical records (have knowledge of practice area)
• Process prescription requests in accordance with practice guidelines.
• Managing the practice safehaven email account.
• Scanning patient paper information onto their electronic patient record.
• Work through and complete the EMIS task board.
• Work through and complete all EMIS workflow queries.
• Process the online patient queries.

Telephone

• Have working knowledge of telephone system.

Other Tasks

• Clear rooms after surgeries.
• Ensure building security making sure buildings are secure doors and windows are closed and alarm is set.
• Report/log any IT/telephone/building maintenance repairs as per practice procedure.
• Flexibility to work at different sites to cover according to the rota allocation and attend meetings.
• Complete allocated Health and Safety checks/tasks.
• Any other tasks allocated by managers.

Person Specification

Qualifications

Essential

• Experience of working in administration is essential for this role.
• GCSE Grade A to C in Maths and English / or equivalent qualification

Desirable

• Experience of working in a GP Surgery would be advantageous, but not essential as full training will be provided. Experience of working in a customer service environment would be beneficial for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Practice

Address

124-126 Park Grove

Barnsley

S70 1QE

United Kingdom

Employer's website

https://www.thegrovemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Detailed job description and main responsibilities :-

You will be able to find a full Job Description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• Occupational Therapy degree or diploma
• HCPC registration
• Master's level study (CQFW level 7) - (@20/30credits each): module or equivalent from oLeadership oChange management. oOccupational Therapy practice oPractice modules linked to clinical area
• Accredited practice placement educator

Desirable

• Member of relevant RCOT Specialist Section
• Certificate in Leadership and/or Management

Experience

Essential

• Extensive experience of working in physical health settings, inclusive of critical care, major trauma, neurology, in-patient settings
• Significant experience working at senior Occupational Therapy level
• Significant experience of supervising less experienced Occupational Therapists
• Involvement in innovative working practices
• Contributing to development of local clinical guidelines

Desirable

• Experience of research and/or audit
• Training in providing clinical supervision

Skills and Attributes

Essential

• Ability to assess, plan and implement highly specialised interventions in related clinical field
• The capacity to apply a broad range of occupational therapy interventions using a whole-person, person centred approach to practice
• Ability to use highly specialist clinical skills to interpret complex assessments for second opinion
• Negotiation and problem-solving skills utilised within area of practice and wider MDT teams

Desirable

• Application of national initiatives within an Occupational Therapy service
• Welsh Speaker (Level 1) or willingness to work towards

Other

Essential

• Ability to travel around geographical areas to meet the requirement of the post.
• Committed to person centred, non-discriminatory practice
• Documented evidence of CPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

St Woolos Hospital

Stow Hill

Newport

NP20 4SZ

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Care Navigator Integrated Care Partnership

We are looking for a professional, friendly and reliable Care Navigator to join our team across our four GP surgery sites.

The role is focused on providing excellent patient service, supporting our Total Triage process and ensuring patients are directed to the right service or clinician.

• Welcome patients and handle telephone enquiries professionally.

• Support patients with online requests, the NHS App and digital services.

• Accurately record patient information and follow the ICP Total Triage process.

• Book, amend and cancel appointments in line with practice procedures.

• Signpost patients to appropriate services and escalate urgent concerns correctly.

• Process administrative work including EMIS tasks, AccuRx, emails, registrations, documents and patient communications.

• Follow prescription, confidentiality, safeguarding and patient safety procedures.

• Maintain a professional and confidential reception environment.

• Work closely with GPs, nurses, pharmacists, administrators and other Care Navigators.

• Work flexibly across ICP's four sites when required.

Essential

• Excellent communication and customer service skills.

• Confident using IT systems.

• Professional, calm and respectful approach.

• Good attention to detail.

• Ability to maintain confidentiality and follow procedures.

• Reliable team player with a willingness to learn.

Desirable

• Previous GP, NHS, reception or administrative experience.

• Experience using EMIS Web, AccuRx or Docman.

• Understanding of care navigation or Total Triage.

Full induction and relevant training will be provided, including practice systems, safeguarding, information governance, confidentiality and Total Triage.

At ICP, we expect everyone to contribute to a professional, respectful and patient-centred culture.

Treat our patients and colleagues the way you would expect to be treated yourself.

Person Specification

Experience

Essential

• * Previous experience in a customer service, reception or administrative role.
• * Excellent communication and interpersonal skills.
• * Ability to deal with patients and colleagues in a professional, calm and respectful manner.
• * Good IT skills and confidence using electronic systems.
• * Ability to work effectively in a busy environment and manage competing priorities.
• * Strong attention to detail and accuracy.
• * Understanding of the importance of confidentiality and data protection.
• * Ability to work well as part of a team and follow agreed procedures.
• * Willingness to undertake training and work across ICP sites when required.

Desirable

• Previous experience working in General Practice, primary care or the NHS.
• Experience using EMIS Web, AccuRx and/or Docman.
• Knowledge of care navigation or Total Triage processes.
• Understanding of NHS confidentiality, safeguarding and information governance.
• Experience of working across a multi-site healthcare setting.
• Knowledge of local community and NHS services for appropriate patient signposting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Integrated Care Partnership

Address

The Old Cottage Hospital

Alexandra Road

Epsom

KT17 4BL

United Kingdom

Employer's website

https://integratedcarepartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Medical Secretary provides a comprehensive, high-quality secretarial and administrative service to the Consultant Psychiatrist, GP with Specialist Interest and multidisciplinary team within the Eating Disorder Intensive Treatment Team (ED-ITT). The post holder will play a key role in supporting the effective delivery of specialist eating disorder services by ensuring efficient administrative processes and effective communication between clinicians, patients, carers and partner organisations.

Key responsibilities include providing secretarial support, managing diaries and clinics, coordinating appointments and meetings, maintaining accurate patient records, processing correspondence, handling telephone enquiries and supporting the wider multidisciplinary team with administrative tasks. The post holder will be responsible for ensuring information is managed securely and confidentially, in line with organisational policies and procedures.

The role requires excellent organisational and prioritisation skills, with the ability to manage competing demands and work to deadlines in a busy clinical environment. The post holder will liaise regularly with patients, carers, GPs, healthcare professionals and external agencies, providing a professional, courteous and responsive service at all times.

The successful candidate will contribute to the smooth running of the service through effective administration, minute taking, audit support, management of clinical correspondence and maintenance of electronic record systems, including SystmOne. They will work independently using their initiative while also contributing positively to the wider administrative and clinical team.

The post holder will support service development and continuous improvement initiatives, provide guidance and support to junior administrative staff where appropriate, and contribute to maintaining high standards of patient care through efficient and effective administrative support.

This role offers the opportunity to work within a specialist and expanding service alongside experienced clinicians and multidisciplinary colleagues, making a meaningful contribution to the care and treatment of individuals experiencing eating disorders.

Please refer to JD and person specification for full details.

Person Specification

Experience

Essential

• Previous experience as a medical secretary or senior administrator
• Proven experience of working to a deadline

Desirable

• Secretarial/significant administrative experience in a hospital or clinical setting
• Experience of working in a multidisciplinary team.

Specific skills

Essential

• Excellent audio typing and computer skills
• Excellent written and verbal
• communication skills
• Excellent organisational skills
• and ability to prioritise workload, using initiative where appropriate
• Ability to work under pressure and meet deadlines
• Able to communicate effectively with senior medical staff and service leads
• Ability to work as part of a team
• Ability to work supervised and
• unsupervised
• Ability and willingness to work flexibly to meet service need requirements
• Ability to deal with multiple requests from consultants and doctors and prioritise accordingly

Desirable

• Ability to accurately touch type
• Ability to
• communicate to people in crisis on the telephone

Qualifications

Essential

• 5 GCSEs (grades A-C) or equivalent, including English and Maths
• NVQ level 3 in Business Administration/relevant subject or able to demonstrate significant previous knowledge and experience

Desirable

• ECDL
• IT qualification
• AMSPAR Diploma
• Secretarial/word processing
• qualifications
• RSA 2 in Typewriting or equivalent skills, knowledge, and experience

Knowledge

Essential

• Proven secretarial and administrative experience
• Ability to effectively use all Microsoft packages:
• Outlook, Word, Excel, PowerPoint & Microsoft Teams
• Good understanding of confidentiality and data protection

Desirable

• Knowledge of medical terminology.
• Understanding of Out-Patient, admission and
• waiting list procedures including RTT.
• Demonstrable experience of hospital software
• e.g. SystmOne/iPM

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your will be expected to take an active role within reception (switchboard, desk, trolleys and prescriptions, home visits, dealing with results, notifications, tasks, dealing with external health professionals and attached staff), setting up consulting rooms and sweep rooms at the close of business, dealing with all manner of tasks regarding appointments, complete all staff mandatory training (attending staff meetings or e-learning toolkit), first point of contact to deal with general enquiries from patients or general public, be aware of any lab results which are phoned to surgery and ensuring that these are dealt with by on call GP, to be aware of the Action Task Group and deal with any outstanding tasks, proactively recruit patients to appointments for LTC reviews and NHS Health checks where appropriate, proactively read and review polices and protocols to ensure efficient running of reception. The above list of duties is not exhaustive and may be subject to change as deemed necessary

Person Specification

Knowledge and Skills

Essential

• Ability to provide excellent patient care
• Good interpersonal and communication skills

Desirable

• IT skills
• An excellent work ethic
• Good team player
• Flexible to help when needed

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Excellent customer service skills

Desirable

• Experience of working in a GP Practice
• Knowledge of SystmOne computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bridge and Monkseaton Medical Practice

Address

Cauldwell Avenue

Monkseaton

Whitley Bay

Tyne and Wear

NE25 9PH

United Kingdom

Employer's website

https://www.bridgeandmonkseaton.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To be a member of the practice based nursing team. You will provide high quality care to the practice population. You will be supervised by members of the nursing and medical team, at all times working to your job description and within your capabilities.

To assist medical personnel in the care of practice patients, to include treatment, preventative care, chaperoning, screening and patient education.

The post will also include some administrative duties/tasks.

Responsibilities & Main Activities

Clinical

B.P. monitoring

Urinalysis

Phlebotomy

Chaperoning

Assist clinicians with minor ops including vasectomies, as required

Perform ECGs, Heights and Weights

Provide lifestyle advice to the patients making any necessary referrals within the practice

Ensure specimens are labelled and bagged ready for collection with the necessary paperwork completed

Ensure sharps bins are ready for collection

Assist in clinic sessions as directed by members of the nursing and medical staff ensuring that all equipment is clean following clinic sessions. Ensure awareness for the appropriate use of sterile equipment.

Ensure that the drug refrigerator is at correct temperature on a daily basis and drugs are within their expiry dates and used in correct sequence. Order drugs and other supplies as directed ensuring that adequate levels of stock are available in the surgery. Maintain the cold chain when drugs are delivered to the surgery.

Restocking and maintenance of equipment

Test over the counter urine samples as required

Restocking of clinical areas and consulting rooms

Ensure that the clinical rooms are at all times kept in a clean and orderly manner and that relevant equipment is ready for use by nursing and medical staff during clinic sessions.

To perform diabetic foot assessments once appropriate training received.

To perform health checks as required.

Administration and Professional Responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.

Ensure total familiarity with all appointment systems including regular and incidental variations;

Book appointments and recalls ensuring sufficient information is recorded to enable retrieval of the medical record by the most appropriate clinician

Monitor effectiveness of the system and report any problems or variations to the Practice Administrator

Ensure collection and maintenance of statistical information required for regular and ad hoc reports

Attend and participate in practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

To assist in seasonal and special projects as requested e.g. flu campaign

Ordering and display of Health Promotion materials

Process pathology and general health care tasks

Maintain waiting lists, QOF lists and recall lists

Assist with stock take

Any other delegated duties considered appropriate to the post

Person Specification

Qualifications

Essential

• Good standard of general education
• Qualified and experienced in all healthcare duties pertinent to general practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ancora Medical Practice

Address

Ancora Medical Practice

291 Ashby Road

Scunthorpe

DN16 2AB

United Kingdom

Employer's website

https://ancoramedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GPA will be responsible for undertaking a wide range of duties both Clinical and Clerical and will be a General Practice Assistant

Person Specification

Experience

Essential

• - Experience working as a Healthcare Assistant or GPA in primary care
• - Already hold or working towards a GPA qualification.
• - Flexible, friendly and an excellent team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glebe Road Surgery

Address

1 Glebe Road

Barnes

SW13 0DR

United Kingdom

Employer's website

https://www.gleberoadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post holder has responsibility to undertake the full range of duties commensurate with the role (booking/ reception / patient reminder/ general) and shall as necessary be flexible in providing cover for absent colleagues in order to maintain service provision.

The post holder shall follow all the policies and procedures of the organisation.

Booking of appointments

Liaise with secretaries and admin departments regarding booking of appointments, referral letters etc.

Using the PAS system, in chronological order, invite patients and book appointments as appropriate.

Manage appointment slot issues in line with local/national standard operating procedures; refer to line manager any issues which jeopardise 18 week pathway.

To process and prioritise the scheduling of outpatient appointments due to clinical urgency and length of wait and in accordance with departmental procedures, protocols and Trust Policies.

Receive and process telephone calls from relatives/carers of patients informing the Trust of the patients death and amend PAS accordingly. This may require sensitive handling.

Telephone patients to negotiate convenient outpatient appointments or receive calls from patients/relevant others (e.g. Other Hospitals) regarding booking, changing or cancelling their appointments. This involves identifying the correct appointment, clinic, session and doctor code to which the caller is referring and rescheduling or cancelling the appointment as appropriate.

Inform the appropriate Consultant/ Directorate/secretarial staff of patients who have cancelled their appointment inappropriately e.g. urgent appointments.

Receive and process telephone calls from patients to update and amend their demographic details and make the necessary changes on the PAS system.

Contact GP Practices/other Hospitals for validation of patient demographic details and to obtain information if required e.g. copy letters, NHS Number etc.

In accordance with Trust procedures, open suspended clinics, add on patients and re-suspend clinic ensuring appropriate comments are recorded on PAS.

On the instruction and authorisation of the Consultant/Clinician, overbook clinics ensuring authority to do so is recorded on PAS.Working with guidance from clinical staff/secretaries, pro-actively fill cancelled appointment slots with patients to minimise the impact of non-attenders.

Offer patients a mutually convenient date and time for outpatient appointments on either a full or partial booking basis in accordance with local standard operating procedures.

Remind patients of their appointments via letter, text, voicemail, email or telephone call to reconfirm attendance in line with departmental protocols.

Produce and manage daily reports in line with patient reminder systems to ensure patient information is kept updated.

Contact patients as requested in order to cancel/reschedule their appointments.

Inform line manager of any system or appointment slot issues.Reception of patients

Undertake reception duties in a professional, pleasant, tactful and understanding manner. Greet patients upon arrival, check demographic information is up to date on PAS and arrive patient on system.

On instruction from clinical staff distribute tea/coffee vouchers where appropriate.

Update information on patient display screen within reception area.Assist patients and visitors with any problems that may arise during their visit.

Act as the first point of contact for all enquiries presenting in the reception area.

Exercise judgement when problems arise by taking appropriate action to resolve the problem or refer on to the appropriate person.

Attempt to diffuse difficult situations with angry or distressed patients/visitors and when unable to do so contact the appropriate manager or clinical staff for support.

Arrange and book interpreters for patients attending clinics as required.

Advise patients/visitors of any identified delays that occur and explain to individuals why other patients may have to be seen sooner.

During the clinic session, liaise with all clinical staff to ensure the smooth running of the clinic.

Process daily clinic activities as per procedures including; printing the clinic booking summary, the booking of appointments, completion of appointment cards, recording patient in register (diabetes and LMC only),production of appointment letters, discharging patients, recording arrival/departure times, recording ethnicity/transgender information, liaising with clinical/directorate staff regarding next available appointment and entering relevant data regarding patient appointment into PAS system.

Provide advice/guidance in relation to Friends & Family testing /Consent for Consent.

Complete clinic outcome forms in a timely manner preferably during clinic session.

Direct patients to other areas/departments within the Trust using experiential knowledge.

Issue travel expenses claim forms to patients upon request, ensuring details entered upon the form align with the information recorded on the PAS system. In the event of a discrepancy, refer to General Office.

Prepare scanning folders for outpatient clinics following trust procedures and protocols.

Receive patient identifiable information via fax/email.

Print ID sheets/labels as necessary.

Person Specification

Qualifications

Essential

• Educated to GCSE standard with 4 GCSE's at level A-C (or equivalent)

Desirable

• ECDL, CLAIT or IBT qualification
• Registration with and/or working towards records management or legislative qualification e.g. ISEB, DPA, IHRIM, BCS, Records Management Society etc.

Experience

Essential

• Experience working with the public/patients
• Clerical experience with the ability to undertake duties including filing, photocopying, scanning, data entry, faxing, email etc.

Desirable

• Experience working in a hospital or NHS environment
• Experienced user of a patient administration system (PAS)

Knowledge

Desirable

• Awareness of legislation, standards and guidelines relating to records and information
• Knowledge of health records processes or systems

Skills

Essential

• Accurate keyboard skills
• Ability to use own initiative
• Ability to work to deadlines
• Team player

Other

Essential

• Physically able to perform the duties of the post
• Ability to travel to any Trust site as required
• Courteous, polite and of smart appearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Broadgreen Hospital

Liverpool

L14 3LB

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English and Mathematics

Experience

Essential

• Previous administrative experience.
• Experience working with computerised systems.
• Experience handling confidential information.
• Customer service experience.
• Good IT skills, including Microsoft Office.
• Ability to use SystmOne (or willingness to learn quickly).
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Ability to prioritise workload and work under pressure.
• Good telephone manner.
• Ability to work independently and as part of a team.
• Reliable and professional.
• Friendly and approachable.
• Flexible and adaptable.
• Honest and trustworthy.
• Committed to maintaining confidentiality.

Desirable

• Previous experience within General Practice or NHS settings.
• Knowledge of SystmOne (S1).
• Understanding of NHS services and primary care processes.
• Experience of document workflow and clinical coding.
• Understanding of information governance and NHS data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

5 Ivry St

Ipswich

Suffolk

IP1 3QW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is responsible for providing effective administrative support to the HR Business Partner, acting as the first point of contact for employees, clinicians and other external organisations for enquiries relating to employment issues and training compliance.

Person Specification

Qualifications

Essential

• GCSE English or equivalent Grade C or above.

Desirable

• RSA II typing/word processing or equivalent.
• HR/Training Qualification

Experience

Essential

• Previous experience of working in an office environment.
• Previous experience in a HR/training role.

Desirable

• Previous experience of working within the NHS or a similar organisation.

Knowledge

Essential

• Good standard of communication both orally and in writing.
• A specific understanding of the confidential nature of the work in hand.
• Conversant with Microsoft Office.
• Understanding of confidentiality and Data Protection Act.

Desirable

• Knowledge of Employment Law.
• Knowledge of CQC regulations.

Personal Qualities

Essential

• A willingness to work in a flexible and co-operative manner with colleagues.
• Ability to handle delicate matters in a discrete and tactful manner.
• Ability to work as a team or on own initiative.
• Reliable.
• Good time keeper.
• Friendly and approachable.
• Willingness to undertake a DBS check if needed.
• Willingness to undertake training.
• Able to cope under pressure.

Skills

Essential

• Proficient in reading and writing English.
• Able to speak confidently on telephone and understand fluent English to receive and issue instructions in English and without the risk of misunderstanding.
• Strong organisational skills and ability to maintain complete and accurate record systems.
• Ability to work under own initiative and prioritise workload to meet deadlines.
• Ability to provide excellent customer service.
• Good interpersonal skills.
• Good telephone manner.
• Ability to manage own workload and ensure that information is chased, followed-up and obtained in a timely manner without prompting.
• Ability to follow process.

Employer details

Employer name

South Doc Services

Address

Urgent Treatment Centre

15 Katie Road

Birmingham

B29 6JG

United Kingdom

Employer's website

http://southdocservices.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Perform the delivery of highly effective medical care to the registered population, with a focus on continuity of care, patient choice and condition management in accordance with best practice clinical and prescribing guidelines.
• Integrate as part of the GP and wider workforce team to deliver quality care and protect the interests of individuals.
• Maintain accurate clinical records and support patients to access specialist services through timely and accurate referrals.
• Engage in the planning and delivery of continuous improvement activity.
• Support the partners in achieving the strategic aims of the practice to secure stability and economic growth.
• Inspire and support the training of medical students from all clinical disciplines.
• Encourage collaborative working, liaising with all staff regularly, contributing towards a safe and inclusive culture.
• Adhere to the policies and procedures set by the practice.

Person Specification

Qualifications

Essential

• GMC Registered, not subject to suspension
• Qualified General Practitioner
• Currently on the performers list
• Clear enhanced DBS check
• Evidence of CPD

Experience

Essential

• Experience of working in UK General Practice
• Experience of working with vulnerable groups
• Delivery of clinical audit

Desirable

• Delivery of clinical research trials

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glastonbury Surgery

Address

Glastonbury Surgery

Feversham Lane

Glastonbury

Somerset

BA6 9LP

United Kingdom

Employer's website

https://www.glastonburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Please be aware this advert is open for 2 roles in the practice, and both have differing hours.

Patient Navigator 1

• Monday: 08:00 - 13:00
• Tuesday: 13:00 - 18:30
• Wednesday: 13:00 - 18:30pm
• Wednesday AM - Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Total: 16hrs

Patient Navigator 2

• Monday: 13:00 - 18:30
• Thursday: 13:00 - 18:30
• Thursday AM Buddy Shift(this shift is to cover when staff are on annual leave - with 2 weeks notice.)
• Friday: 13:00 - 18:30
• Total: 16.5hrs

To be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, answering calls from patients, greeting and directing patients, effective use of the appointment system, booking appointments, the processing of information and assisting patients as required.

To act as the central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with multi-disciplinary team members and external agencies such as secondary care and community service providers.

Person Specification

Experience

Essential

• Experience of working in Primary Care
• Experience of working in Reception

Desirable

• Experience of EMIS or equivalent clinical system

Qualifications

Essential

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheviot Road Surgery

Address

Shirley Avenue Surgery

1 Shirley Avenue

Southampton

Hampshire

SO15 5RP

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medication review for Older People with FrailtyUndertake clinical medication reviews with patients (including patients in care homes) and produce recommendations for the GP on prescribing and monitoring.

Management of medicines at discharge from hospital.To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

To support the care closer to home integrated networksSet up and manage systems to identify and support high-risk groups of patients (e.g. those on 4+ medicines or unplanned admissions).

Provide advice on medicines optimisation and

develop personalised care plans.

Long-term condition clinics, e.g. DiabetesSee patients with single medical problems where medicine optimisation is required (e.g. COPD, asthma). Make recommendations to GPs for medicine improvements.

Clinical advice and expertise on medicines to practice staff, multidisciplinary teams and patientsAnswers all medicine--related enquiries from GPs, other practice staff and patients with queries about medicines.

Signposting to community pharmacy for management of minor illness, medicines use reviews, new medicines service and other locally commissioned service.

Referring to GPs or other healthcare professionals, where appropriate.

Training & supervisionProvide education and training to primary healthcare team on therapeutics, medicines optimisation, consultation skills and motivational interviewing.

Support networks for the clinical pharmacists in the local health economy: community pharmacists; hospital and CCG prescribing advisers.

To support the RPS Faculty development for clinical pharmacists.

Person Specification

Qualifications

Essential

• Masters degree in pharmacy (MPharm) or equivalent
• Registration with General Pharmaceutical Council

Desirable

• Post-graduate clinical diploma level or equivalent training/experience or Independent prescriber

Experience

Essential

• Experience working in primary care
• Familiarity with GP systems

Desirable

• Minimum of 3 years post-qualification experience.
• Experience of motivational interviewing and able to train other
• staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haringey GP Federation

Address

48 Station Road

Wood Green

London

N22 7TY

United Kingdom

Employer's website

https://www.haringeygpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.
• Some flexibility is required, as you will sometimes need to work additional or alternative hours to cover for colleagues. All applicants should ensure that they live within reasonable commuting distance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

30 Woodbridge Rd East

Ipswich

Suffolk

IP4 5PB

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title: Patient Services Manager

Reports to: Practice Manager

Hours: 37.5

Job summary:

The Patient Services Manager is responsible for the operational management of all patient-facing administrative services within the practice. The post holder will lead the reception and administrative teams to ensure safe, efficient, and patient-centred access to care.

The role will support the Practice Manager in delivering high-quality services, improving patient experience, and ensuring compliance with practice policies and regulatory requirements.

Key Responsibilities

1. Operational Management

• Oversee the day-to-day running of reception and administrative services.
• Ensure effective appointment management and patient access systems.
• Monitor call handling performance, appointment utilisation, and DNA rates.
• Develop and maintain efficient workflows to support clinicians.
• Ensure adequate staffing levels and rota cover at all times.
• Act as escalation point for operational issues affecting patient services.

2. Team Leadership & Management

• Line manage reception and administrative staff.
• Conduct appraisals, probation reviews, and return-to-work meetings.
• Manage rotas, annual leave, and sickness monitoring.
• Identify training needs and support staff development.
• Promote a positive, professional, and patient-focused culture.

3. Patient Experience & Complaints

• Lead on non-clinical complaints handling and responses.
• Monitor patient feedback and Friends & Family Test results.
• Implement improvements to enhance patient access and communication.
• Support digital access initiatives (e.g., NHS App uptake, online consultations).

4. Governance & Compliance

• Ensure reception and admin procedures comply with CQC standards.
• Maintain and update relevant policies and standard operating procedures.
• Support data protection, confidentiality, and information governance processes.
• Participate in audits and quality improvement projects.

5. Reporting & Performance

• Produce regular performance reports for the Practice Manager and Partners.
• Analyse service demand and capacity data.
• Contribute to business continuity planning.
• Support service redesign initiatives where required.

Person Specification

Experience

Essential

• Experience managing staff within a healthcare, NHS, or customer-facing environment.
• Strong organisational and leadership skills.
• Experience handling complaints and difficult conversations.
• Excellent communication skills (written and verbal).
• Ability to analyse data and produce reports.
• Good IT skills clinical systems, Microsoft Office.

Desirable

• Experience in General Practice.
• Knowledge of CQC standards.
• Understanding of NHS primary care systems and access models.
• HR experience - absence management, appraisals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southam Surgery

Address

Stowe Drive

Southam

Warwickshire

CV47 1NY

United Kingdom

Employer's website

https://www.thesouthamsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are seeking a proactive and organised Administrative Assistant to support our busy GP practice over the summer period.

This is a fixed-term role focused on supporting core administrative functions, particularly referrals and document workflow. It would suit someone looking to gain experience in a healthcare settingfor example, those considering a future career in medicine, nursing, or allied health professions.

The post is temporary and will end in September 2026, with no expectation of extension.

Key Responsibilities

• Support the processing of patient referrals, ensuring accuracy and timely completion
• Manage incoming clinical correspondence (letters, reports, discharge summaries)
• Update and maintain accurate patient records using the clinical system (EMIS)
• File, scan, and code documents in line with practice protocols
• Assist with general administrative duties to support the wider team
• Liaise with clinical and administrative staff to ensure smooth workflow
• Maintain confidentiality and adhere to data protection standards at all times

Person Specification

Experience

Essential

• Strong attention to detail and accuracy
• Good organisational and time management skills
• Ability to work in a fast-paced environment
• Reliable and professional approach to work
• Basic IT skills (Microsoft Office or equivalent)
• Good written and verbal communication skills
• Understanding of basic medical terminology
• Interest in working within healthcare or the NHS

Desirable

• Previous administrative experience
• Familiarity with EMIS or other clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Ridgeway Surgery

Address

The Ridgeway Surgery

71 Imperial Drive

Harrow

Middlesex

HA2 7DU

United Kingdom

Employer's website

https://ridgeway-surgery.co.uk/ (Opens in a new tab)