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Remote General Practitioner
Practice Plus Group
Inner London, Greater London
GBP 62 - 82 per year
GP/General Practitioner
Job summary As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis th…
15 day(s) ago
Remote General Practitioner
Practice Plus Group
Inner London, Greater London
GBP 62 - 82 per year
GP/General Practitioner
Job summary As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis th…
15 day(s) ago
Advanced Nurse Practitioner
Cheadle Medical Practice
Inner London, Greater London
GBP 29 per year
GP/General Practitioner
Job summary Cheadle Medical Practice and Alvanley Family Practice are looking for a motivated, caring and clinically curious Advanced Nurse Practitioner to joi…
15 day(s) ago
Advanced Nurse Practitioner
Cheadle Medical Practice
Inner London, Greater London
GBP 29 per year
GP/General Practitioner
Job summary Cheadle Medical Practice and Alvanley Family Practice are looking for a motivated, caring and clinically curious Advanced Nurse Practitioner to joi…
15 day(s) ago
Administrator
West Walk Surgery
Gloucestershire, Wiltshire and Bristol/Bath area, South West England
GBP 12 per year
GP/General Practitioner
Job summary West Walk Surgery have an exciting opportunity for an Administrator to join our friendly team working up to 37.
15 day(s) ago
Administrator
West Walk Surgery
Gloucestershire, Wiltshire and Bristol/Bath area, South West England
GBP 12 per year
GP/General Practitioner
Job summary West Walk Surgery have an exciting opportunity for an Administrator to join our friendly team working up to 37.
15 day(s) ago
Fixed term Salaried GP
Hartwood Healthcare
Gloucestershire, Wiltshire and Bristol/Bath area, South West England
GP/General Practitioner
Job summary Here's an opportunity to become part of our friendly and supportive team to help provide great care for our 8500 patients Salaried GP post 4-6 sess…
15 day(s) ago
Fixed term Salaried GP
Hartwood Healthcare
Gloucestershire, Wiltshire and Bristol/Bath area, South West England
GP/General Practitioner
Job summary Here's an opportunity to become part of our friendly and supportive team to help provide great care for our 8500 patients Salaried GP post 4-6 sess…
15 day(s) ago
Care Navigator
Larksfield and Arlesey Medical Partnership
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary We are looking to recruit a Care Navigator to join our friendly and supportive general practice team.
15 day(s) ago
Care Navigator
Larksfield and Arlesey Medical Partnership
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary We are looking to recruit a Care Navigator to join our friendly and supportive general practice team.
15 day(s) ago
Finance Administrator
Affinity Care
Inner London, Greater London
GBP 30,000 per year
GP/General Practitioner
Job summary PURPOSE OF THE ROLE: The Finance Assistant works in a small team dealing with general financial administrative duties in a timely fashion.
15 day(s) ago
Finance Administrator
Affinity Care
Inner London, Greater London
GBP 30,000 per year
GP/General Practitioner
Job summary PURPOSE OF THE ROLE: The Finance Assistant works in a small team dealing with general financial administrative duties in a timely fashion.
15 day(s) ago
Psychological Wellbeing Practitioner
Central and North West London NHS Foundation Trust
Inner London, Greater London
GBP 36,943 - 44,900 per year
GP/General Practitioner
Job summary We are looking for enthusiastic and motivated qualified Psychological Wellbeing Practitioner (PWP) to join our team at CNWL Talking Therapies Servi…
15 day(s) ago
Psychological Wellbeing Practitioner
Central and North West London NHS Foundation Trust
Inner London, Greater London
GBP 36,943 - 44,900 per year
GP/General Practitioner
Job summary We are looking for enthusiastic and motivated qualified Psychological Wellbeing Practitioner (PWP) to join our team at CNWL Talking Therapies Servi…
15 day(s) ago
Call Centre Supervisor
University Hospitals of Derby and Burton NHS Foundation Trust
Derbyshire and Nottinghamshire, East Midlands
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary An opportunity has arisen at the Florence Nightingale Hospital within the Diabetic Eye Screening Department.
15 day(s) ago
Call Centre Supervisor
University Hospitals of Derby and Burton NHS Foundation Trust
Derbyshire and Nottinghamshire, East Midlands
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary An opportunity has arisen at the Florence Nightingale Hospital within the Diabetic Eye Screening Department.
15 day(s) ago
Senior Programme Manager
Dorking Healthcare Ltd.
Inner London, Greater London
GBP 60,000 - 75,000 per year
GP/General Practitioner
Job summary Job Location: Redhill, with on-site working across Surrey We are seeking an experienced Senior Programme Manager to provide strategic and operation…
15 day(s) ago
Senior Programme Manager
Dorking Healthcare Ltd.
Inner London, Greater London
GBP 60,000 - 75,000 per year
GP/General Practitioner
Job summary Job Location: Redhill, with on-site working across Surrey We are seeking an experienced Senior Programme Manager to provide strategic and operation…
15 day(s) ago
IFM Facilities assistant
Derbyshire Community Health Services NHSFT
Inner London, Greater London
GBP 25,272 per year
GP/General Practitioner
Job summary Advert for Facilities Assistant (Primary Role -Domestic You will have a primary role but will be required to work across different areas of the Int…
15 day(s) ago
IFM Facilities assistant
Derbyshire Community Health Services NHSFT
Inner London, Greater London
GBP 25,272 per year
GP/General Practitioner
Job summary Advert for Facilities Assistant (Primary Role -Domestic You will have a primary role but will be required to work across different areas of the Int…
15 day(s) ago
Advanced Clinical Practitioner (ACP) - Selly Oak Health Centre
Our Health Partnership
Inner London, Greater London
GBP 29 - 35 per hour
GP/General Practitioner
Job summary We are seeking an experienced and highly motivated Advanced Clinical Practitioner (ACP) to join our Primary Care team, delivering high-quality, pat…
15 day(s) ago
Advanced Clinical Practitioner (ACP) - Selly Oak Health Centre
Our Health Partnership
Inner London, Greater London
GBP 29 - 35 per hour
GP/General Practitioner
Job summary We are seeking an experienced and highly motivated Advanced Clinical Practitioner (ACP) to join our Primary Care team, delivering high-quality, pat…
15 day(s) ago
General Practice Reception Supervisor
Brewood Medical Practice
Shropshire and Staffordshire, West Midlands
GBP 14 per year
GP/General Practitioner
Job summary We are one of, if not the leading practice in the local area for patient care and delivery.
15 day(s) ago
General Practice Reception Supervisor
Brewood Medical Practice
Shropshire and Staffordshire, West Midlands
GBP 14 per year
GP/General Practitioner
Job summary We are one of, if not the leading practice in the local area for patient care and delivery.
15 day(s) ago
Specialist Palliative Care Consultant
Mersey and West Lancashire Teaching Hospitals NHS Trust
Inner London, Greater London
GBP 109,725 - 145,478 per year
GP/General Practitioner
Job summary This post is for a new Consultant in Palliative Medicine.
15 day(s) ago
Specialist Palliative Care Consultant
Mersey and West Lancashire Teaching Hospitals NHS Trust
Inner London, Greater London
GBP 109,725 - 145,478 per year
GP/General Practitioner
Job summary This post is for a new Consultant in Palliative Medicine.
15 day(s) ago
Clinical Lead Occupational Therapist
Mersey and West Lancashire Teaching Hospitals NHS Trust
Inner London, Greater London
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary Advanced Occupational Therapist - Band 7 Frailty Therapy Intervention Team Permanent | Full-time | 37.
15 day(s) ago
Clinical Lead Occupational Therapist
Mersey and West Lancashire Teaching Hospitals NHS Trust
Inner London, Greater London
GBP 49,387 - 56,515 per year
GP/General Practitioner
Job summary Advanced Occupational Therapist - Band 7 Frailty Therapy Intervention Team Permanent | Full-time | 37.
15 day(s) ago
General Practitioner
Practice Plus Group - Health in Justice
Inner London, Greater London
GBP 135,000 per year
GP/General Practitioner
Job summary UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a General Practitioner to join our Primary Care te…
15 day(s) ago
General Practitioner
Practice Plus Group - Health in Justice
Inner London, Greater London
GBP 135,000 per year
GP/General Practitioner
Job summary UNLOCK YOUR BEST WORK LIFE + MAKE A DIFFERENCE TO EVERY LIFE We have an exciting opportunity for a General Practitioner to join our Primary Care te…
15 day(s) ago
Medical Administrator / Coder
Tickhill and Colliery Medical Practice
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary We have a great opportunity at Tickhill and Colliery Medical Practice for a Medical Administrator/Coder.
15 day(s) ago
Medical Administrator / Coder
Tickhill and Colliery Medical Practice
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary We have a great opportunity at Tickhill and Colliery Medical Practice for a Medical Administrator/Coder.
15 day(s) ago
Band 3 GPRU Coordinator
University Hospitals Birmingham NHS Foundation Trust
Inner London, Greater London
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary Acute Medicine QEH are looking for an organised and detail-focused GPRU Co-ordinator to join the team.
15 day(s) ago
Band 3 GPRU Coordinator
University Hospitals Birmingham NHS Foundation Trust
Inner London, Greater London
GBP 25,760 - 27,476 per year
GP/General Practitioner
Job summary Acute Medicine QEH are looking for an organised and detail-focused GPRU Co-ordinator to join the team.
15 day(s) ago
Healthcare Assistant / Phlebotomist
Elizabeth House Medical Practice
Inner London, Greater London
GBP 28,392 - 31,157 per year
GP/General Practitioner
Job summary Elizabeth House Medical Practice is looking for an enthusiastic, caring and reliable Healthcare Assistant with phlebotomy expereince to join our fr…
15 day(s) ago
Healthcare Assistant / Phlebotomist
Elizabeth House Medical Practice
Inner London, Greater London
GBP 28,392 - 31,157 per year
GP/General Practitioner
Job summary Elizabeth House Medical Practice is looking for an enthusiastic, caring and reliable Healthcare Assistant with phlebotomy expereince to join our fr…
15 day(s) ago
Healthcare Assistant
Derbyshire Community Health Services NHSFT
Derbyshire and Nottinghamshire, East Midlands
GBP 25,272 per year
GP/General Practitioner
Job summary We are looking for a highly motivated compassionate and caring individual that is looking to join our dynamic and successful Sexual Health Service…
15 day(s) ago
Healthcare Assistant
Derbyshire Community Health Services NHSFT
Derbyshire and Nottinghamshire, East Midlands
GBP 25,272 per year
GP/General Practitioner
Job summary We are looking for a highly motivated compassionate and caring individual that is looking to join our dynamic and successful Sexual Health Service…
15 day(s) ago
NHS 111 Call Handler - Peterborough
HUC
Inner London, Greater London
GBP 12 - 15 per hour
GP/General Practitioner
Job summary Looking for a role that fits around your life while making a real difference?
15 day(s) ago
NHS 111 Call Handler - Peterborough
HUC
Inner London, Greater London
GBP 12 - 15 per hour
GP/General Practitioner
Job summary Looking for a role that fits around your life while making a real difference?
15 day(s) ago
NHS 111 Health Advisor – Welwyn Garden City
HUC
Inner London, Greater London
GBP 12 - 17 per hour
GP/General Practitioner
Job summary Looking for a role that fits around your life while making a real difference?
15 day(s) ago
NHS 111 Health Advisor – Welwyn Garden City
HUC
Inner London, Greater London
GBP 12 - 17 per hour
GP/General Practitioner
Job summary Looking for a role that fits around your life while making a real difference?
15 day(s) ago
NHS 111 Call Handler -Taunton
HUC
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Looking for a role that fits around your life while making a real difference?
15 day(s) ago
NHS 111 Call Handler -Taunton
HUC
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Looking for a role that fits around your life while making a real difference?
15 day(s) ago
NHS 111 Call Handler-Bedford
HUC
Bedfordshire and Hertfordshire, East of England
GBP 12 per hour
GP/General Practitioner
Job summary Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive…
15 day(s) ago
NHS 111 Call Handler-Bedford
HUC
Bedfordshire and Hertfordshire, East of England
GBP 12 per hour
GP/General Practitioner
Job summary Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive…
15 day(s) ago
Senior Specialist Biomedical Scientist
Synnovis Analytics
Inner London, Greater London
GBP 58,133 - 65,261 per year
GP/General Practitioner
Job summary Synnovis is a partnership between SYNLAB UK & Ireland and the NHS.
15 day(s) ago
Senior Specialist Biomedical Scientist
Synnovis Analytics
Inner London, Greater London
GBP 58,133 - 65,261 per year
GP/General Practitioner
Job summary Synnovis is a partnership between SYNLAB UK & Ireland and the NHS.
15 day(s) ago
Salaried General Practitioner
Oakridge Park Medical Centre
Inner London, Greater London
GP/General Practitioner
Job summary Oakridge Park Medical Centre is seeking a compassionate and motivated GP to join our friendly and supportive team.
15 day(s) ago
Salaried General Practitioner
Oakridge Park Medical Centre
Inner London, Greater London
GP/General Practitioner
Job summary Oakridge Park Medical Centre is seeking a compassionate and motivated GP to join our friendly and supportive team.
15 day(s) ago
Posted 15 day(s) ago
Reference: 14333
Job summary
As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis through telephone, email and online video consultations. You will provide timely advice, treatment decisions and onward referrals for patients requiring enhanced clinical assessment. Working within Practice Plus Group IUCs Clinical Assessment Service, you will support a 24/7 service that works alongside NHS 111 and Out of Hours services, helping patients access the most appropriate care without unnecessary repeat assessments. You will function autonomously within your scope of practice while collaborating closely with a multi-disciplinary team to deliver evidence-based care, support fellow clinicians and ensure patients receive the right care at the right time. Prescribing responsibilities form part of the role where appropriate. This is an opportunity to make a meaningful impact in urgent care while contributing to service quality, clinical excellence and the development of effective models of care delivery. This is a fully remote role with an opportunity to support every part of our service as a specialist clinician to assist with the changing demand across the UK. Please discuss contract types with your relevant recruiter.
Main duties of the job
Deliver telephone, email and video consultations, assessing patients and determining appropriate treatment, self-care advice, discharge or referral pathways. Monitor clinical triage queues and assess cases escalated by Service Advisors, Health Advisors and Clinical Advisors. Manage a wide range of presentations, including adult and paediatric assessments, medication queries and emergency contraception advice. Provide clinical guidance and support to multidisciplinary colleagues across the urgent care service. Navigate appropriate patients to home visiting, district nursing and other community, primary or secondary care services. Manage prescribing requests using electronic prescribing systems and approved formularies. Maintain accurate, contemporaneous clinical records and ensure compliance with protocols, policies and GMC standards. Participate in clinical governance, supervision, appraisal, training and continuous professional development activities. Contribute to safe, efficient service delivery, resource utilisation and real-time operational support within the clinical hub.
About us
Current GMC registration, a vocational training certificate or certificate of equivalence, and inclusion on a Medical Performers List. Full membership of a recognised medical indemnity organisation and current Hepatitis B immunity certification. Extensive experience in telephone assessment, triage, home visiting and face-to-face primary care consultations. Up-to-date knowledge of modern primary care delivery, particularly within urgent and out-of-hours settings. Excellent communication, listening and record-keeping skills, with a professional and empathetic approach. Strong ability to work autonomously, manage a demanding workload and make sound clinical decisions under pressure. A collaborative, flexible and patient-focused approach, with a commitment to clinical excellence, confidentiality and continuous learning. Please see the Job Description attached to the vacancy for more information. Successful applications will be contacted by their relevant recruiter. Offers of employment are subject to receipt of satisfactory references and a DBS check. Practice Plus Group is committed to creating a diverse environment and we are proud to be an equal opportunity employer. We reserve the right to close Job Advertisements early, so we recommend applying as soon as possible. #LI-GR1 #PracticePlusGroup #IUC
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£62.37 to £62.37 an hour £62.00 - £82.50 Depending on Shift
Contract
Fixed term
Duration
12 years
Working pattern
Part-time, Flexible working, Home or remote working
Reference number
14333
Job locations
Hawker House
Napier Court, 5-6 Napier Road
Reading
Berkshire
RG1 8BW
United Kingdom
Job description
Job responsibilities
As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis through telephone, email and online video consultations. You will provide timely advice, treatment decisions and onward referrals for patients requiring enhanced clinical assessment. Working within Practice Plus Group IUCs Clinical Assessment Service, you will support a 24/7 service that works alongside NHS 111 and Out of Hours services, helping patients access the most appropriate care without unnecessary repeat assessments. You will function autonomously within your scope of practice while collaborating closely with a multi-disciplinary team to deliver evidence-based care, support fellow clinicians and ensure patients receive the right care at the right time. Prescribing responsibilities form part of the role where appropriate. This is an opportunity to make a meaningful impact in urgent care while contributing to service quality, clinical excellence and the development of effective models of care delivery. This is a fully remote role with an opportunity to support every part of our service as a specialist clinician to assist with the changing demand across the UK. Please discuss contract types with your relevant recruiter.
Job description
Job responsibilities
As an IUC General Practitioner within the National Homeworking Clinical Team, you will deliver safe, effective clinical assessment and diagnosis through telephone, email and online video consultations. You will provide timely advice, treatment decisions and onward referrals for patients requiring enhanced clinical assessment. Working within Practice Plus Group IUCs Clinical Assessment Service, you will support a 24/7 service that works alongside NHS 111 and Out of Hours services, helping patients access the most appropriate care without unnecessary repeat assessments. You will function autonomously within your scope of practice while collaborating closely with a multi-disciplinary team to deliver evidence-based care, support fellow clinicians and ensure patients receive the right care at the right time. Prescribing responsibilities form part of the role where appropriate. This is an opportunity to make a meaningful impact in urgent care while contributing to service quality, clinical excellence and the development of effective models of care delivery. This is a fully remote role with an opportunity to support every part of our service as a specialist clinician to assist with the changing demand across the UK. Please discuss contract types with your relevant recruiter.
Person Specification
Qualifications
Essential
- Please see JD attached
Desirable
- Please see JD attached
Experience
Essential
- Please see JD attached
Desirable
- Please see JD attached
Additional Criteria
Essential
- Please see JD attached
Desirable
- Please see JD attached
Person Specification
Qualifications
Essential
- Please see JD attached
Desirable
- Please see JD attached
Experience
Essential
- Please see JD attached
Desirable
- Please see JD attached
Additional Criteria
Essential
- Please see JD attached
Desirable
- Please see JD attached
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Practice Plus Group
Address
Hawker House
Napier Court, 5-6 Napier Road
Reading
Berkshire
RG1 8BW
United Kingdom
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)
Employer details
Employer name
Practice Plus Group
Address
Hawker House
Napier Court, 5-6 Napier Road
Reading
Berkshire
RG1 8BW
United Kingdom
Employer's website
https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)
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Posted 15 day(s) ago
Reference: A2023-26-0004
Job summary
Cheadle Medical Practice and Alvanley Family Practice are looking for a motivated, caring and clinically curious Advanced Nurse Practitioner to join our friendly and supportive team.
This role would suit an Advanced Nurse Practitioner with Primary Care experience who is an independent prescriber. We are looking for someone who is committed to high-quality, patient-centred care and who is willing to undertake a mixture of minor illness/acute style appointments as well as care home and ideally Women's Health responsibilities.
The post will primarily be based at Cheadle Medical Practice, although the successful candidate must be willing and able to work across both Cheadle and Alvanley Family Practice when required to meet patient and service needs.
We are looking for a full timerole, ideally with availability to work 12:00-20:00 on Mondays, and regular 09:00-17:00 Saturdays.
Main duties of the job
Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with an undifferentiated diagnosis
Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly
Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs.
Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan
Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice
Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
Read, manage and action laboratory results acting as lead clinician, processing normal and investigating abnormal values.
Complete medical reports, insurance reports and other non NHS reports on behalf of the practice
Lead patient clinical care in our designated nursing home providing first point of contact for staff and a weekly ward round and acute visits where necessary.
About us
Cheadle Medical Practice and Alvanley Family Practice work together to provide high-quality, patient-centred primary care to our local communities.
We have a supportive, multidisciplinary team including GPs, nurses, healthcare assistants, pharmacists, physician associate colleagues and administrative staff. We value teamwork, flexibility, kindness and professional development.
The successful candidate will be joining a team that recognises the important role of practice nursing in long-term condition management, prevention, screening, immunisation and day-to-day access to safe clinical care.
Although the role is likely to be primarily based at Cheadle, we work across two sites and the ability to work at both Cheadle and Alvanley when required is an important part of the role.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£29.42 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A2023-26-0004
Job locations
1-5 Ashfield Crescent
Cheadle
Cheshire
SK8 1BH
United Kingdom
Woodley Health Centre
Hyde Road
Woodley
STOCKPORT
Cheshire
SK6 1ND
United Kingdom
Job description
Job responsibilities
The post holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.
Particular emphasis will be on carrying out acute home visits, supporting frail and palliative patients and our patients in nursing homes which will require a weekly ward round. There will be a requirement for the individual to lead on our Multidisciplinary team for complex cases across the health and social care system.
Communication
Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
Communicate with and support patients who are receiving bad news
Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
Anticipate barriers to communication and take action to improve communication
Maintain effective communication within the practice environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate
Delivering a quality service
Recognise and work within own competence and professional code of conduct as regulated by the NMC.
Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
Prioritise, organise and manage own workload in a manner that maintains and promotes quality
Deliver care according to NICE guidelines and evidence-based care
Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities
Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate
Evaluate patients response to health care provision and the effectiveness of care
Support and participate in shared learning across the practice and wider organisation
Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events
Assess the impact of policy implementation on care delivery
Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance
Leadership personal and people development
Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode
Support staff development in order to maximise potential
Critically evaluate and review innovations and developments that are relevant to the area of work
Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services
Take a lead role in planning and implementing changes within the area of care and responsibility
Contribute to the development of local guidelines, protocols and standards
Team working
Understand own role and scope and identify how this may develop over time
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence
Create clear referral mechanisms to meet patient need
Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
Work effectively with others to clearly define values, direction and policies impacting upon care delivery
Discuss, highlight and work with the team to create opportunities to improve patient care
Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team
Agree plans and outcomes by which to measure success
Management of risk
Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
Apply infection-control measures within the practice according to local and national guidelines
Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice
Managing information
Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes
Manage information searches using the internet and local library databases
Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act
Learning and development
Undertake mentorship for more junior staff, assessing competence against set standards
Undertake clinical learning and development in the area of Womens Health, as part of the continued growth of Womens Health Wednesdays, working alongside Operations Managers to enhance the service.
Disseminate learning and information gained to other practice staff in order to share good practice and inform others about current and future developments (eg courses and conferences)
Assess own learning needs and undertake learning as appropriate
Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning
Work with the Managing Partner, Operations Managers and GP Partners to develop a holistic approach to health and wellbeing, using innovative practice to link medicine, community solutions and social care to address those patients that may be lonely and isolated.
Equality and diversity
Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity in a non-discriminatory culture
Support people who need assistance in exercising their rights
Monitor and evaluate adherence to local chaperoning policies
Act as a role model in the observance of equality and diversity good practice
Accept the rights of individuals to choose their care providers, participate in care and refuse care
Assist patients from marginalised groups to access quality care
Undertake any training required in order to meet the needs of the practice
Job description
Job responsibilities
The post holder is an experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will demonstrate critical thinking in the clinical decision-making process. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.
Particular emphasis will be on carrying out acute home visits, supporting frail and palliative patients and our patients in nursing homes which will require a weekly ward round. There will be a requirement for the individual to lead on our Multidisciplinary team for complex cases across the health and social care system.
Communication
Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
Communicate with and support patients who are receiving bad news
Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating
Anticipate barriers to communication and take action to improve communication
Maintain effective communication within the practice environment and with external stakeholders
Act as an advocate for patients and colleagues
Ensure awareness of sources of support and guidance and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate
Delivering a quality service
Recognise and work within own competence and professional code of conduct as regulated by the NMC.
Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures
Prioritise, organise and manage own workload in a manner that maintains and promotes quality
Deliver care according to NICE guidelines and evidence-based care
Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation
Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities
Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required
In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate
Evaluate patients response to health care provision and the effectiveness of care
Support and participate in shared learning across the practice and wider organisation
Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events
Assess the impact of policy implementation on care delivery
Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance
Leadership personal and people development
Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role mode
Support staff development in order to maximise potential
Critically evaluate and review innovations and developments that are relevant to the area of work
Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services
Take a lead role in planning and implementing changes within the area of care and responsibility
Contribute to the development of local guidelines, protocols and standards
Team working
Understand own role and scope and identify how this may develop over time
Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence
Create clear referral mechanisms to meet patient need
Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
Work effectively with others to clearly define values, direction and policies impacting upon care delivery
Discuss, highlight and work with the team to create opportunities to improve patient care
Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team
Agree plans and outcomes by which to measure success
Management of risk
Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
Apply infection-control measures within the practice according to local and national guidelines
Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice
Managing information
Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes
Manage information searches using the internet and local library databases
Understand responsibility of self and others to the practice and primary care trust regarding the Freedom and Information Act
Learning and development
Undertake mentorship for more junior staff, assessing competence against set standards
Undertake clinical learning and development in the area of Womens Health, as part of the continued growth of Womens Health Wednesdays, working alongside Operations Managers to enhance the service.
Disseminate learning and information gained to other practice staff in order to share good practice and inform others about current and future developments (eg courses and conferences)
Assess own learning needs and undertake learning as appropriate
Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning
Work with the Managing Partner, Operations Managers and GP Partners to develop a holistic approach to health and wellbeing, using innovative practice to link medicine, community solutions and social care to address those patients that may be lonely and isolated.
Equality and diversity
Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
Enable others to promote equality and diversity in a non-discriminatory culture
Support people who need assistance in exercising their rights
Monitor and evaluate adherence to local chaperoning policies
Act as a role model in the observance of equality and diversity good practice
Accept the rights of individuals to choose their care providers, participate in care and refuse care
Assist patients from marginalised groups to access quality care
Undertake any training required in order to meet the needs of the practice
Person Specification
Experience
Essential
- Experience of delivering safe and compassionate patient care in a GP practice setting
- Ability to undertake clinical assessment within scope of competence Ability to maintain accurate and timely clinical records
- Strong communication and interpersonal skills
- Ability to work both independently and as part of a multidisciplinary team
- Good organisational skills and ability to manage competing priorities
- Understanding of infection prevention and control principles
- Awareness of safeguarding responsibilities
- Competent IT skills
- Willingness to work across both Cheadle and Alvanley sites when required
Skills and Personal Qualities
Essential
- Kind, professional and patient-focused approach
- Ability to adapt your style of work around practice systems to ensure a consistent approach across our team
- Reliable and adaptable
- Willingness to learn and develop
- Able to recognise professional limits and ask for support appropriately
- Able to prioritise workload safely
- Able to work in a busy general practice environment
- Good attention to detail
- Commitment to high standards of care
Qualifications
Essential
- Qualified Advanced Nurse Practitioner
- Independent Prescriber
- Cervical cytology qualification
- Immunisation and vaccination training
- Long-term condition management training including Diabetes, asthma, COPD and cardiovascular disease training
- Contraception or womens health training
- Travel health training
Person Specification
Experience
Essential
- Experience of delivering safe and compassionate patient care in a GP practice setting
- Ability to undertake clinical assessment within scope of competence Ability to maintain accurate and timely clinical records
- Strong communication and interpersonal skills
- Ability to work both independently and as part of a multidisciplinary team
- Good organisational skills and ability to manage competing priorities
- Understanding of infection prevention and control principles
- Awareness of safeguarding responsibilities
- Competent IT skills
- Willingness to work across both Cheadle and Alvanley sites when required
Skills and Personal Qualities
Essential
- Kind, professional and patient-focused approach
- Ability to adapt your style of work around practice systems to ensure a consistent approach across our team
- Reliable and adaptable
- Willingness to learn and develop
- Able to recognise professional limits and ask for support appropriately
- Able to prioritise workload safely
- Able to work in a busy general practice environment
- Good attention to detail
- Commitment to high standards of care
Qualifications
Essential
- Qualified Advanced Nurse Practitioner
- Independent Prescriber
- Cervical cytology qualification
- Immunisation and vaccination training
- Long-term condition management training including Diabetes, asthma, COPD and cardiovascular disease training
- Contraception or womens health training
- Travel health training
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Cheadle Medical Practice
Address
1-5 Ashfield Crescent
Cheadle
Cheshire
SK8 1BH
United Kingdom
Employer's website
Employer details
Employer name
Cheadle Medical Practice
Address
1-5 Ashfield Crescent
Cheadle
Cheshire
SK8 1BH
United Kingdom
Employer's website
Apply Now
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Posted 15 day(s) ago
Reference: A0254-26-0003
Job summary
West Walk Surgery have an exciting opportunity for an Administrator to join our friendly team working up to 37.5 hours a week.
We are open to fewer hours for the right candidate but they must be able to workat least Mondays and Wednesdays. Candidates should please outline your proposed working hours in your application.
To apply you must be able to work to deadlines, have strong organisation skills and show attention to detail in your work.
As an Administrator at West Walk Surgery you will work alongside four other Administrators helping to ensure the smooth running of the practice.
Main duties of the job
Your main role will be to read, scan, code and action all documentation coming into the practice in relation to patients and in line with our set protocol for document management.
As well as the above you will be responsible for undertaking a wide range of administrative duties and the provision of administrative support to West Walk Surgery patients and staff as per the job description.
About us
West Walk Surgery is a large patient focused practice, consisting of 5 GP Partners, 8 salaried GP's, Mental Health Nurse, Clinical Pharmacists, Pharmacy Technicians, Paramedics, Physios, Practice Nurses and HCA's, all supported by the Reception and Admin teams.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
A0254-26-0003
Job locations
21 West Walk
Yate
Bristol
BS37 4AX
United Kingdom
Job description
Job responsibilities
The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Process incoming and outgoing mail.
b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.
c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.
d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents
e. File and store records as required
f. Photocopy documentation as required
g. Searches/claims/recalls for QOF.
h. Process changes to patient registration, deduction of record and new patient registration
i. Input data into the patients healthcare records as necessary
j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
k. Always maintain a clean, tidy, effective working area
l. Support all clinical staff with general administrative tasks as requested
m. Help us work towards an outstanding rating with CQC
Job description
Job responsibilities
The following are the core responsibilities of the Administration Assistant. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. Process incoming and outgoing mail.
b. To read, scan, code and action all documentation coming into the Practice in relation to patients in line with the set protocol for document management.
c. To arrange further appointments or tests as required (and within the postholders remit) that are specified from either the documentation or requested by the clinician.
d. To report any significant events that occur in relation to document management and participate in any associated learning from incidents
e. File and store records as required
f. Photocopy documentation as required
g. Searches/claims/recalls for QOF.
h. Process changes to patient registration, deduction of record and new patient registration
i. Input data into the patients healthcare records as necessary
j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately
k. Always maintain a clean, tidy, effective working area
l. Support all clinical staff with general administrative tasks as requested
m. Help us work towards an outstanding rating with CQC
Person Specification
Qualifications
Essential
- Educated to GCSE level
Desirable
- Administrative qualifications.
Experience
Essential
- Numerate and IT Literate.
- Experience in customer service.
- Excellent communication skills (verbal and written)
- Experience in dealing with members of the public
- Organisational Skills
- Ability to work as part of an integrated multi-skilled team
- Ability to work under pressure and in a changing environment.
- Attention to detail maintaining accurate records.
- Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
- Flexible and adaptable to cope with the breadth and pace of changes.
Desirable
- Experience of EMIS Web
- Experience of working in primary care
Person Specification
Qualifications
Essential
- Educated to GCSE level
Desirable
- Administrative qualifications.
Experience
Essential
- Numerate and IT Literate.
- Experience in customer service.
- Excellent communication skills (verbal and written)
- Experience in dealing with members of the public
- Organisational Skills
- Ability to work as part of an integrated multi-skilled team
- Ability to work under pressure and in a changing environment.
- Attention to detail maintaining accurate records.
- Working with confidential, sensitive information with an understanding, acceptance, and adherence to the need for strict confidentiality
- Flexible and adaptable to cope with the breadth and pace of changes.
Desirable
- Experience of EMIS Web
- Experience of working in primary care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
West Walk Surgery
Address
21 West Walk
Yate
Bristol
BS37 4AX
United Kingdom
Employer's website
Employer details
Employer name
West Walk Surgery
Address
21 West Walk
Yate
Bristol
BS37 4AX
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 15 day(s) ago
Reference: A3398-26-0001
Job summary
Here's an opportunity to become part of our friendly and supportive team to help provide great care for our 8500 patients
Salaried GP post
- 4-6 sessions per week
- 6 weeks annual leave and 1 week study leave pro rata
- Indemnity fees paid
- Daily clinical team meetings at lunchtime to discuss the issues of the day
- We support all our staff to maintain a healthy work-life balance while developing their careers
- We are always looking for ways to ease the burden of administrative work on GPs to allow them to focus on clinical work
- We have regular social events through the year
Main duties of the job
To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the PMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team. We also require the candidate to do a Friday on call rota.
About us
Our chief commitment has always been to providing a high quality service for our patients.
We have a dedicated and friendly team. There are three GP Partners, five salaried GPs, two practice nurses who focus on long term condition management, a treatment room nursing team, receptionist-navigators, secretarial, clerical and IT support. We have one Paramedic, PCN Clinical Pharmacist, one Pharmacy Technicians and a Social Prescriber. There are on site Podiatrists, Midwives, Chiropractor and Physiotherapists.
Our CQC standing is Good:
http://www.cqc.org.uk/location/1-548113332
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Part-time
Reference number
A3398-26-0001
Job locations
Hartcliffe Health Centre
Hareclive Road
Bristol
BS13 0JP
United Kingdom
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. The delivery of highly effective medical care to the entitled population
b. The provision of services commensurate with the PMS contract
c. Generic prescribing adhering to local and national guidance
d. Effective management of long-term conditions
e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
f. On a rotational basis, undertake telephone triage and duty doctor roles
g. Maintain accurate clinical records in conjunction with good practice, policy and guidance
h. Working collaboratively, accepting an equal share of the practice workload
i. Adhere to best practice recommended through clinical guidelines and the audit process
j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
k. Accept delegated responsibility for a specific area (or areas) or the QOF
l. Attend and contribute effectively to practice meetings as required
m. Contribute effectively to the development and maintenance of the practice including; clinical governance, training, financial management and HR
n. Ensure compliance with the appraisal process
o. Prepare and complete the revalidation process
p. Commit to self-learning and instil an ethos of continuing professional development across the practice team
q. Support the training of medical students from all clinical disciplines
r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure
s. Review and adhere to practice protocols and policies at all times
t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times
Secondary Responsibilities
In addition to the primary responsibilities, the salaried GP may be requested to:
a. Participate in practice audits as requested by the audit lead
b. Participate in local initiatives to enhance service delivery and patient care
Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)
Generic Responsibilities
All staff at Hartwood Healthcare have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Hartwood Healthcare must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Hartwood Healthcare, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year and should be encouraged to take all of their leave entitlement.
Job description
Job responsibilities
Primary Responsibilities
The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
a. The delivery of highly effective medical care to the entitled population
b. The provision of services commensurate with the PMS contract
c. Generic prescribing adhering to local and national guidance
d. Effective management of long-term conditions
e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
f. On a rotational basis, undertake telephone triage and duty doctor roles
g. Maintain accurate clinical records in conjunction with good practice, policy and guidance
h. Working collaboratively, accepting an equal share of the practice workload
i. Adhere to best practice recommended through clinical guidelines and the audit process
j. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
k. Accept delegated responsibility for a specific area (or areas) or the QOF
l. Attend and contribute effectively to practice meetings as required
m. Contribute effectively to the development and maintenance of the practice including; clinical governance, training, financial management and HR
n. Ensure compliance with the appraisal process
o. Prepare and complete the revalidation process
p. Commit to self-learning and instil an ethos of continuing professional development across the practice team
q. Support the training of medical students from all clinical disciplines
r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure
s. Review and adhere to practice protocols and policies at all times
t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times
Secondary Responsibilities
In addition to the primary responsibilities, the salaried GP may be requested to:
a. Participate in practice audits as requested by the audit lead
b. Participate in local initiatives to enhance service delivery and patient care
Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)
Generic Responsibilities
All staff at Hartwood Healthcare have a duty to conform to the following:
Equality, Diversity & Inclusion
A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.
Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.
Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.
Safety, Health, Environment and Fire (SHEF)
This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.
Confidentiality
This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.
Quality & Continuous Improvement (CI)
To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.
This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.
Induction Training
On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.
Learning and Development
The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.
Collaborative Working
All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.
Service Delivery
Staff at Hartwood Healthcare must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.
Security
The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.
Professional Conduct
At Hartwood Healthcare, staff are required to dress appropriately for their role. Administrative staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.
Leave
All personnel are entitled to take leave. Line managers are to ensure all of their staff are afforded the opportunity to take a minimum of 27 days leave each year and should be encouraged to take all of their leave entitlement.
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance Project lead as required with CQC, ICB and QOF
Experience
Essential
- Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit Minimum of two years as a salaried GP General understanding of the PMS contract
Desirable
- Experience of medicines management Experience of ICB initiatives
Qualifications
Essential
- Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook EMIS user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Excellent interpersonal skills
- Problem solving & analytical skills
- Ability to follow clinical policy and procedure
- Experience with audit and able to lead audit programmes
- Experience with clinical risk management
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources Punctual and committed to supporting the team effort
Eligibility
Essential
- Full GMC Registration National Performers List registration Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently
Person Specification
Other requirements
Essential
- Flexibility to work outside of core office hours
- Disclosure Barring Service (DBS) check
- Occupational Health Clearance Project lead as required with CQC, ICB and QOF
Experience
Essential
- Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit Minimum of two years as a salaried GP General understanding of the PMS contract
Desirable
- Experience of medicines management Experience of ICB initiatives
Qualifications
Essential
- Qualified GP MRCGP Vocational Training Certificate or equivalent JCPTGP General Practitioner (Certificate of Completion of Training CCT)
Skills
Essential
- Excellent communication skills (written and oral)
- Strong IT skills
- Clear, polite telephone manner
- Competent in the use of Office and Outlook EMIS user skills
- Effective time management (Planning & Organising)
- Ability to work as a team member and autonomously
- Excellent interpersonal skills
- Problem solving & analytical skills
- Ability to follow clinical policy and procedure
- Experience with audit and able to lead audit programmes
- Experience with clinical risk management
Personal Qualities
Essential
- Polite and confident
- Flexible and cooperative
- Motivated, forward thinker
- Problem solver with the ability to process information accurately and effectively, interpreting data as required
- High levels of integrity and loyalty
- Sensitive and empathetic in distressing situations
- Ability to work under pressure / in stressful situations
- Effectively able to communicate and understand the needs of the patient
- Commitment to ongoing professional development
- Effectively utilises resources Punctual and committed to supporting the team effort
Eligibility
Essential
- Full GMC Registration National Performers List registration Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Hartwood Healthcare
Address
Hartcliffe Health Centre
Hareclive Road
Bristol
BS13 0JP
United Kingdom
Employer's website
Employer details
Employer name
Hartwood Healthcare
Address
Hartcliffe Health Centre
Hareclive Road
Bristol
BS13 0JP
United Kingdom
Employer's website
Apply Now
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Care Navigator
Larksfield and Arlesey Medical Partnership View all jobs
Posted 15 day(s) ago
Reference: A5985-26-0029
Job summary
We are looking to recruit a Care Navigator to join our friendly and supportive general practice team. The Care Navigator role is a key frontline position, acting as the first point of contact for patients and visitors to the practice. You will play an essential role in ensuring patients are directed to the most appropriate care in a timely and efficient manner.
Main duties of the job
The Care Navigator will provide a high-quality, patient-focused service and will be responsible for a range of administrative and reception duties, including:
- Registering new patients and ensuring patient records are accurately maintained
- Completing and processing triage forms to support appropriate clinical decision-making
- Allocating, booking and managing patient appointments across clinical services
- Processing paper prescriptions in line with practice procedures
- Opening and/or closing the practice as required
- Providing cover for alternative working patterns during periods of staff absence
- Supporting the smooth day-to-day running of the practice while maintaining patient confidentiality at all times
About us
We are a NHS GP practice committed to delivering high-quality, patient-centred care to our local community. Our multidisciplinary team works collaboratively to provide safe, effective and compassionate services. We value teamwork, continuous improvement and staff wellbeing, and we strive to create a positive and inclusive working environment where all team members feel supported and respected.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5985-26-0029
Job locations
Larksfield Surgery
Arlesey Road
Stotfold
Hitchin
Hertfordshire
SG54HB
United Kingdom
Arlesey Medical Centre
High Street
Arlesey
Bedfordshire
SG156SN
United Kingdom
Job description
Job responsibilities
The Care Navigator is a key member of the practice team and acts as the first point of contact for patients, carers and visitors. The post holder will provide a professional, welcoming and efficient reception and administrative service, supporting the smooth day-to-day running of the practice and ensuring patients are appropriately directed to the correct service or clinician.
The role requires excellent communication skills, a patient-centred approach and the ability to work effectively as part of a busy multidisciplinary team.
Main Duties and Responsibilities
Patient Services
Act as the first point of contact for patients, carers and visitors, both in person and via telephone
Register new patients in accordance with practice policies and NHS requirements
Complete and process triage forms accurately to support appropriate clinical assessment
Allocate, book and manage patient appointments, ensuring patients are directed to the most appropriate service
Provide patients with accurate information regarding practice services and access routes
Administrative Duties
Process paper prescriptions in line with practice procedures and confidentiality requirements
Maintain and update patient records accurately and in a timely manner
Ensure all data is handled in accordance with GDPR and patient confidentiality standards
Support general administrative tasks as required to ensure the efficient operation of the practice
Practice Support
Open and or close the practice in line with agreed procedures
Provide cover for alternative working patterns during periods of staff absence
Support extended access services where required, including working additional hours outside of core practice times
Work collaboratively with clinical and non clinical colleagues to ensure a high standard of service delivery
General Responsibilities
Maintain a courteous, calm and professional manner at all times, particularly when dealing with distressed or unwell patients
Adhere to all practice policies, procedures and NHS guidelines
Participate in training and team meetings as required
Contribute to a positive, supportive and inclusive working environment
Working Hours
The role operates on one of two fixed working patterns:
Monday to Friday, 7:45am 1:30pm
or
Monday to Friday, 1:30pm 6:30pm
Additional hours may be requested to support extended access services outside of core practice hours, subject to service requirements.
Confidentiality
In the course of seeking treatment, patients entrust the practice with sensitive personal information. The Care Navigator must respect patient confidentiality at all times and comply with data protection legislation and practice policies.
Job description
Job responsibilities
The Care Navigator is a key member of the practice team and acts as the first point of contact for patients, carers and visitors. The post holder will provide a professional, welcoming and efficient reception and administrative service, supporting the smooth day-to-day running of the practice and ensuring patients are appropriately directed to the correct service or clinician.
The role requires excellent communication skills, a patient-centred approach and the ability to work effectively as part of a busy multidisciplinary team.
Main Duties and Responsibilities
Patient Services
Act as the first point of contact for patients, carers and visitors, both in person and via telephone
Register new patients in accordance with practice policies and NHS requirements
Complete and process triage forms accurately to support appropriate clinical assessment
Allocate, book and manage patient appointments, ensuring patients are directed to the most appropriate service
Provide patients with accurate information regarding practice services and access routes
Administrative Duties
Process paper prescriptions in line with practice procedures and confidentiality requirements
Maintain and update patient records accurately and in a timely manner
Ensure all data is handled in accordance with GDPR and patient confidentiality standards
Support general administrative tasks as required to ensure the efficient operation of the practice
Practice Support
Open and or close the practice in line with agreed procedures
Provide cover for alternative working patterns during periods of staff absence
Support extended access services where required, including working additional hours outside of core practice times
Work collaboratively with clinical and non clinical colleagues to ensure a high standard of service delivery
General Responsibilities
Maintain a courteous, calm and professional manner at all times, particularly when dealing with distressed or unwell patients
Adhere to all practice policies, procedures and NHS guidelines
Participate in training and team meetings as required
Contribute to a positive, supportive and inclusive working environment
Working Hours
The role operates on one of two fixed working patterns:
Monday to Friday, 7:45am 1:30pm
or
Monday to Friday, 1:30pm 6:30pm
Additional hours may be requested to support extended access services outside of core practice hours, subject to service requirements.
Confidentiality
In the course of seeking treatment, patients entrust the practice with sensitive personal information. The Care Navigator must respect patient confidentiality at all times and comply with data protection legislation and practice policies.
Person Specification
Qualifications
Essential
- Good general standard of education, including literacy and numeracy skills
Desirable
- Customer service qualification or relevant training
- NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare
Experience
Essential
- Experience of working in a customer service focused role
- Experience of dealing with the public, both face to face and via telephone
- Experience of working in a busy, fast-paced environment
Desirable
- Experience working in a healthcare, NHS or GP practice setting
- Experience of appointment booking or reception based work
- Experience using SystmOne
Person Specification
Qualifications
Essential
- Good general standard of education, including literacy and numeracy skills
Desirable
- Customer service qualification or relevant training
- NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare
Experience
Essential
- Experience of working in a customer service focused role
- Experience of dealing with the public, both face to face and via telephone
- Experience of working in a busy, fast-paced environment
Desirable
- Experience working in a healthcare, NHS or GP practice setting
- Experience of appointment booking or reception based work
- Experience using SystmOne
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Larksfield and Arlesey Medical Partnership
Address
Larksfield Surgery
Arlesey Road
Stotfold
Hitchin
Hertfordshire
SG54HB
United Kingdom
Employer's website
Employer details
Employer name
Larksfield and Arlesey Medical Partnership
Address
Larksfield Surgery
Arlesey Road
Stotfold
Hitchin
Hertfordshire
SG54HB
United Kingdom
Employer's website
Apply Now
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Posted 15 day(s) ago
Reference: A1863-26-0043
Job summary
PURPOSE OF THE ROLE:
The Finance Assistant works in a small team dealing with general financial administrative duties in a timely fashion. The postholder will be numerate and enjoy working in a finance-focused environment. They will have strong computer skills, particularly in the use of excel and computerised account systems. Ideally the Finance Assistant will have worked within Primary Care or the NHS, although this is not essential.
Working hours
Flexible working hours to cover the full time equivalent of 1.5 cover, to be discussed at Interview stage.
Main duties of the job
The Finance Assistant is responsible for:
- The accurate and timely production of financial information
- Processing financial information as it arrives in the inbox / post and accurately responding.
- Paying invoices and ensuring they are accompanied by appropriate documentation
- Supporting supplier payments
- Day-to-day communication within the finance team and with the wider organisation.
About us
We are Affinity Care Primary Care Network covering a population of over 64,000 patients over 7 GP practices and 8 sites, all in the Bradford area. Our ethos is to provide patient focused care based on the model of GP-led family orientated general practice tailored to local population needs. Our practices are highly accredited training practices, level 3 research ready sites within an embedded ethos of our learning organisation.
We are a friendly enthusiastic and hard working team with opportunities for career progression and will provide support and development for anyone demonstrating capability, enthusiasm, commitment and strong work ethic.
Benefits include:
5 weeks annual leave (pro rata for part time hours)
Birthday Holiday (pro rata for part time hours)
Well-being day (pro rata for part time hours)
NHS pension
Access to Simply Health
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£30,000 a year FTE
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working, Compressed hours
Reference number
A1863-26-0043
Job locations
Shipley Medical Centre
Alexandra Rd
Shipley
West Yorkshire
BD18 3EG
United Kingdom
Job description
Job responsibilities
Key Responsibilities
Monitor communication and information flow into the Finance department via post, email, telephone, or other channels and respond appropriately
Input sales and purchase invoices and credit notes into the system, ensuring correct financial coding is applied
Ensure that all relevant documentation related to payment of invoices is accurate and up to date before payment is processed, such as purchase orders and delivery notes, bank details and company addresses
Supporting supplier payments, ensuring they are processed within agreed terms. These payments can be significant in value, so the post holder must be accurate and experienced in handling high value payments, referring to the Finance Manager when necessary
Produce regular aged debtor and creditor reports
Credit control and debt management for all customers including producing customer statements and reconciliations, supporting the Finance team and working alongside the Finance Manager to resolve outstanding aged debtors
Maintain effective relationships with internal and external stakeholders and respond to first line queries regarding financial issues
Monthly reconciliation of supplier statements to the purchase ledger, working to resolve any queries or differences that may arise within the roles delegated authority
Supporting with banking reconciliations
Day to day management of petty cash
Assisting and supporting the Finance Manager in a variety of tasks and procedures -especially at month and year end
Contribute as an effective team member within the Finance Services team, supporting the achievement of finance objectives, including the evaluation of processes
Provide support to the external and internal audit processes
Liaise between HR and the external payroll provider.
Provide accurate payroll data.
General office administrative duties such as filing bank statements, invoices and other documents.
Provide support to other members of the team as required
Develop strong, professional relationships with colleagues to help create a positive working environment
Promote an efficient and positive image of the organisation for all suppliers and customers
Comply with strict financial timetables, contributing to an efficient and effective financial accounting service
Undertake any other duties as agreed with the Finance Manager, in order to meet the needs of the organisation.
Job description
Job responsibilities
Key Responsibilities
Monitor communication and information flow into the Finance department via post, email, telephone, or other channels and respond appropriately
Input sales and purchase invoices and credit notes into the system, ensuring correct financial coding is applied
Ensure that all relevant documentation related to payment of invoices is accurate and up to date before payment is processed, such as purchase orders and delivery notes, bank details and company addresses
Supporting supplier payments, ensuring they are processed within agreed terms. These payments can be significant in value, so the post holder must be accurate and experienced in handling high value payments, referring to the Finance Manager when necessary
Produce regular aged debtor and creditor reports
Credit control and debt management for all customers including producing customer statements and reconciliations, supporting the Finance team and working alongside the Finance Manager to resolve outstanding aged debtors
Maintain effective relationships with internal and external stakeholders and respond to first line queries regarding financial issues
Monthly reconciliation of supplier statements to the purchase ledger, working to resolve any queries or differences that may arise within the roles delegated authority
Supporting with banking reconciliations
Day to day management of petty cash
Assisting and supporting the Finance Manager in a variety of tasks and procedures -especially at month and year end
Contribute as an effective team member within the Finance Services team, supporting the achievement of finance objectives, including the evaluation of processes
Provide support to the external and internal audit processes
Liaise between HR and the external payroll provider.
Provide accurate payroll data.
General office administrative duties such as filing bank statements, invoices and other documents.
Provide support to other members of the team as required
Develop strong, professional relationships with colleagues to help create a positive working environment
Promote an efficient and positive image of the organisation for all suppliers and customers
Comply with strict financial timetables, contributing to an efficient and effective financial accounting service
Undertake any other duties as agreed with the Finance Manager, in order to meet the needs of the organisation.
Person Specification
Knowledge
Essential
- Ideally the postholder will have experience within both the finance field and or within Primary Care.
Qualifications
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality An understanding of data protection legislation GCSE English Language, Grade C or above (or equivalent) Experience using medical systems General Practice or NHS experience
Desirable
- Experience Working knowledge of Microsoft Office Applications
- Evidence of willingness to learn and develop Ability to multi-task Adaptable, innovative, forward looking Enthusiasm, with energy and drive Professional and smart appearance Willing to work flexible hours as necessary Able to travel if required
Person Specification
Knowledge
Essential
- Ideally the postholder will have experience within both the finance field and or within Primary Care.
Qualifications
Essential
- An understanding, acceptance and adherence to the need for strict confidentiality An understanding of data protection legislation GCSE English Language, Grade C or above (or equivalent) Experience using medical systems General Practice or NHS experience
Desirable
- Experience Working knowledge of Microsoft Office Applications
- Evidence of willingness to learn and develop Ability to multi-task Adaptable, innovative, forward looking Enthusiasm, with energy and drive Professional and smart appearance Willing to work flexible hours as necessary Able to travel if required
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Affinity Care
Address
Shipley Medical Centre
Alexandra Rd
Shipley
West Yorkshire
BD18 3EG
United Kingdom
Employer's website
Employer details
Employer name
Affinity Care
Address
Shipley Medical Centre
Alexandra Rd
Shipley
West Yorkshire
BD18 3EG
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Psychological Wellbeing Practitioner
Central and North West London NHS Foundation Trust View all jobs
Posted 15 day(s) ago
Reference: 333-J-BR-0863
Job summary
We are looking for enthusiastic and motivated qualifiedPsychological Wellbeing Practitioner (PWP) to join our team at CNWL Talking Therapies Service Brent. We are a large, well established service based in a diverse borough of London. Our service provides low and high intensity therapies at Step 2 and Step 3, alongside our Step 3 counselling service. We are passionate about the work we do and care provided to service users, and work by the trust values of compassion, respect, empowerment and partnership. Our team is key in the work we do and service provided to the population of Brent.
We are looking for Psychological Wellbeing Practitioner with excellent communication and interpersonal skills, who are adaptable, enjoy challenges and diversity and demonstrate an enthusiasm for primary care work. We particularly welcome applicants who speak other languages and who have enthusiasm for and experience of working with diversity.
Main duties of the job
You will be working within a stepped care model, providing assessments and delivering evidence based low intensity interventions for people with common mental health problems. Assessments and interventions may be delivered face to face, via digitals platform (Teams) or via the telephone. You would also be expected to deliver psychoeducational workshops and become involved in working within the local community and establishing links with voluntary service organisations to promote the service.
You will receive regular clinical supervision and support from a qualified therapist and work closely with other clinical practitioners within the team. The Brent Talking Therapies service has close links with other IAPT teams in CNWL, as well as, wider links with other mental health teams within Brent. We have a strong tradition of supporting staff development and further progression onto higher training.
About us
The catchment area of the post is the London borough of Brent. The main hub for the service is based at Fairfields House in Kingsbury and there is a satellite hub at Bell House in Willesden Green. You will be required to work across both hubs and in other parts of the borough, e.g. GP surgeries and community settings.
We operate an agile working policy where staff combine remote working and being on-site to deliver face-to-face appointments and other service commitments that require a hub-based presence. The post-holder will work full-time hours and may be required to work at any times between 8am and 8pm on weekdays including an evening clinic as required by the service. Wellbeing is important within our service and we are a collaborative and cohesive team. We have a dedicated wellbeing group within the service to help support individuals' and the wider team wellbeing. Benefits of working for CNWL include:
27 days of annual leave, plus bank holidays, with an increase to 33 days with continuous service
NHS discount
Opportunities for career progression
New starters will have a 13-week probation period which is a supportive process to allow individuals to learn and work within the key aspects of their role over a period of time
If you would like to see what it's like to work for CNWL please have a look at https://www.cnwl.nhs.uk/work
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 5
Salary
£36,943 to £44,900 a year per annum inc HCAS (pro rata if P/T)
Contract
Permanent
Working pattern
Full-time
Reference number
333-J-BR-0863
Job locations
Brent Talking Therapies
Fairfield House, Fairfield Crescent
Kingsbury
NW9 0PS
United Kingdom
Job description
Job responsibilities
CLINICAL
- To accept referrals via agreed protocols within the service. This includes participation in the teams duty and triage rota to screen referrals along with a high intensity therapist and a senior clinician.
- To assess and support people with a common mental health problem in the self management of their recovery.
- To undertake patient-centred interviews which identify areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
- To make decisions on suitability of new referrals, adhering to the departments referral protocols, refer unsuitable clients on to the relevant service or back to the referral agent as necessary or step up the persons treatment to high intensity psychological therapy.
- To provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.
- To educate and involve family members and others in treatment where necessary and appropriate.
- To adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
- To attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
- To complete all requirements relating to data collection within the service.
- To keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
- To work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
- To assess and integrate issues surrounding work and employment into the overall therapy process.
- To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
- To prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
- To deal with a range of clients and clinical situations, including those involving highly emotive communication and the need to apply initiative, tact and persuasion in the face of psychological resistance
Job description
Job responsibilities
CLINICAL
- To accept referrals via agreed protocols within the service. This includes participation in the teams duty and triage rota to screen referrals along with a high intensity therapist and a senior clinician.
- To assess and support people with a common mental health problem in the self management of their recovery.
- To undertake patient-centred interviews which identify areas where the person wishes to see change and or recovery and makes an accurate assessment of risk to self and others.
- To make decisions on suitability of new referrals, adhering to the departments referral protocols, refer unsuitable clients on to the relevant service or back to the referral agent as necessary or step up the persons treatment to high intensity psychological therapy.
- To provide a range of information and support for evidence based high-volume low-intensity psychological treatments. This may include guided self-help computerised CBT, information about pharmacological treatments. This work may be face to face, telephone or via other media.
- To educate and involve family members and others in treatment where necessary and appropriate.
- To adhere to an agreed activity contract relating to the overall number of client contacts offered, and clinical sessions carried out per week in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
- To attend multi-disciplinary meetings relating to referrals or clients in treatment, where appropriate.
- To complete all requirements relating to data collection within the service.
- To keep coherent records of all clinical activity in line with service protocols and use these records and clinical outcome data in clinical decision making.
- To work closely with other members of the team ensuring appropriate step-up and step-down arrangements are in place to maintain a stepped care approach.
- To assess and integrate issues surrounding work and employment into the overall therapy process.
- To operate at all times from an inclusive values base which promotes recovery and recognises and respects diversity.
- To prepare and present clinical information for all patients on their caseload to clinical case management supervisors within the service on an agreed and scheduled basis, in order to ensure safe practice and the clinical governance obligations of the worker, supervisor and service are delivered.
- To deal with a range of clients and clinical situations, including those involving highly emotive communication and the need to apply initiative, tact and persuasion in the face of psychological resistance
Person Specification
Qualifications
Essential
- Qualification from PWP Training Course (Post Graduate Certificate or Level 3 undergraduate course) OR equivalent ,e.g. Experienced and Qualified Graduate Mental Health Worker with relevant Primary Care experiences and competences as required.
Desirable
- Further post graduate training in relevant areas of professional psychology, health, social science, and/or research design and analysis.
Experience
Essential
- Evidence of working with people with mental health problems.
- Experience of working in IAPT/Primary Care Services and delivering low intensity interventions.
- Evidence of having worked in a service where agreed targets were in place to demonstrate effective clinical outcomes.
- Experience of using electronic patient management systems such as IAPTUS or PCMIS or similar.
- Evidence of experience and knowledge of risk assessment and management.
Desirable
- Research / audit experience.
- Evidence of working in the local community.
Knowledge and skills
Essential
- High level communication skills: written and verbal, including telephone skills
- An ability to communicate and work in settings in which the atmosphere may be highly emotive.
- Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
- An understanding of the needs and difficulties of people with mental health problems.
- An ability to apply existing psychological knowledge to a mental health context
- An understanding of psychology applied to health care.
- An ability to evaluate and put in place the effect of training
- Computer literate.
- Ability to work under pressure.
Desirable
- Fluency in an additional (to English) locally relevant priority language
- Experience of delivering group based interventions.
PERSONAL
Essential
- An interest in working with people with mental health problems.
- Ability to work within a team and foster good working relationships with staff from all disciplines.
- Able to develop good therapeutic relationships with clients
- Ability to work independently, flexibly, reliably and consistently with work agreed and managed at regular intervals.
Other Requirements
Essential
- Ability to accept and use supervision appropriately and effectively
Person Specification
Qualifications
Essential
- Qualification from PWP Training Course (Post Graduate Certificate or Level 3 undergraduate course) OR equivalent ,e.g. Experienced and Qualified Graduate Mental Health Worker with relevant Primary Care experiences and competences as required.
Desirable
- Further post graduate training in relevant areas of professional psychology, health, social science, and/or research design and analysis.
Experience
Essential
- Evidence of working with people with mental health problems.
- Experience of working in IAPT/Primary Care Services and delivering low intensity interventions.
- Evidence of having worked in a service where agreed targets were in place to demonstrate effective clinical outcomes.
- Experience of using electronic patient management systems such as IAPTUS or PCMIS or similar.
- Evidence of experience and knowledge of risk assessment and management.
Desirable
- Research / audit experience.
- Evidence of working in the local community.
Knowledge and skills
Essential
- High level communication skills: written and verbal, including telephone skills
- An ability to communicate and work in settings in which the atmosphere may be highly emotive.
- Ability to communicate sensitive information to patients, carers and colleagues in a way that addresses psychological resistance.
- An understanding of the needs and difficulties of people with mental health problems.
- An ability to apply existing psychological knowledge to a mental health context
- An understanding of psychology applied to health care.
- An ability to evaluate and put in place the effect of training
- Computer literate.
- Ability to work under pressure.
Desirable
- Fluency in an additional (to English) locally relevant priority language
- Experience of delivering group based interventions.
PERSONAL
Essential
- An interest in working with people with mental health problems.
- Ability to work within a team and foster good working relationships with staff from all disciplines.
- Able to develop good therapeutic relationships with clients
- Ability to work independently, flexibly, reliably and consistently with work agreed and managed at regular intervals.
Other Requirements
Essential
- Ability to accept and use supervision appropriately and effectively
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Brent Talking Therapies
Fairfield House, Fairfield Crescent
Kingsbury
NW9 0PS
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Employer details
Employer name
Central and North West London NHS Foundation Trust
Address
Brent Talking Therapies
Fairfield House, Fairfield Crescent
Kingsbury
NW9 0PS
United Kingdom
Employer's website
https://www.cnwl.nhs.uk/work (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Call Centre Supervisor
University Hospitals of Derby and Burton NHS Foundation Trust View all jobs
Posted 15 day(s) ago
Reference: 320-SURG-1468
Job summary
An opportunity has arisen at the Florence Nightingale Hospital within the Diabetic Eye Screening Department. As a call centre supervisor, the successful candidate will work, train and mentor a small administrative team, in the larger Derbyshire Diabetic Eye Screening Programme.
The team takes between 200-300 calls per day from patients to book clinic appointments into various venues across Derbyshire. The role also consists of administrative duties to ensure patients are places into the correct pathways so that they receive the appropriate care.
They will also be responsible for creating clinics on out screening software called Optomise. The successful candidate will also be expected to support and communicate the wider team, such as managers, screener/graders, consultants, GP's and our failsafe team.
The role is based at Florence Nightingale Hospital and the hours will be Mon to Fri 1:30pm - 5pm.
Main duties of the job
- Create and update new clinics on the software based on information from team leaders in the north and south of the county.
- Cancellation and rebooking of our clinics at short notice either by contacting all relevant patients by phone or letter
- Deal with queries from GP surgeries, Ophthalmology departments and other Programme administration teams.
- Liaise with voice services when necessary to ensure the smooth running of the telephone system
- Control waiting lists for our Digital surveillance, OCT and slit lamp clinics.
- Ensure New patients are registered in a timely manner and expected to meet our key performance indicators.
- Answer phone calls and book patients into clinics of their choice across Derbyshire.
Closing date of applications: 17th September 2026
Interview date: 1st October 2026
About us
As a trusted organisation at the heart of our communities, we recognise the important role we can play in supporting the public, patients, our own people and local partners in achieving the best of health for the local population and the communities in which they live by providing Exceptional Care Together
Our fundamental Values of Compassion, Openness and Excellence underpin how we intend to work as a Trust and the associated behaviours are becoming embedded in all aspects of how we work.
In return we will offer:
- Development opportunities, both professional and leadership development
- On-going support from recruitment to when you join our team and beyond.
- Staff benefits including employee assistance programme, discounted gym membership, onsite fitness classes, car schemes
Key Facts:
- We see on average 4810 OP appointments a day.
- We are the 4th busiest Trauma & Orthopaedic outpatients department in England - an average of 2077 per week.
- An average of 1115 patients are seen in A&Es across our network every day - 3rd largest in the country.
- Our hospitals admit an average of 195 emergency patients daily.
- Last year we undertook almost 33,700 planned surgical operations in our 57 operating theatres.
- We are one of only 7 Trusts nationally with more than 50 operating theatres.
- We carry out more than 140 elective procedures each working day.
- UHDB is a research active University Hospital with a large and varied portfolio of clinical trials and research opportunities for all staff.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
320-SURG-1468
Job locations
Florence Nightingale Hospital
London Road
Derby
DE1 2QY
United Kingdom
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Job description
Job responsibilities
Please see attached Job description and Person Specification. To apply please click APPLY FOR THIS JOB this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Following the recent update on UK immigration policy for those on a Health and Care Visa or Skilled Worker Visa, please click on the link to check your eligibility before applying for this post as we may be unable to provide sponsorshipImpacts of the changes to the UK immigration policy | NHS Employers
Your application (for shortlisting purposes) is assessed based on the Person Specification in the job advert (below).
Person Specification
Knowledge Training & Experience
Essential
- A good standard of English & Maths - Grade C and above
- Advanced level of IT literacy with experience of using a range of IT applications.
- Ability to plan and delegate within the team and manage day to day workload
Desirable
- Understanding of the Trust's Patient Access Policy and its contents
- Trained / access to Trust systems such as Lorenzo and Ta+
- Experience of working in a supervisory or mentoring role
Communication
Essential
- Ability to communicate effectively - Including written, face to face and telephone
Desirable
- Ability to ensure that accurate and effective communication is maintained within the team
- Must be an effective team player and have a flexible approach to all areas of work
Skills & Ability
Essential
- Ability to work to deadlines
- Advanced level of IT to include Microsoft Word and Excel
Desirable
- Ability to plan and delegate within the team to manage day to day workload
Person Specification
Knowledge Training & Experience
Essential
- A good standard of English & Maths - Grade C and above
- Advanced level of IT literacy with experience of using a range of IT applications.
- Ability to plan and delegate within the team and manage day to day workload
Desirable
- Understanding of the Trust's Patient Access Policy and its contents
- Trained / access to Trust systems such as Lorenzo and Ta+
- Experience of working in a supervisory or mentoring role
Communication
Essential
- Ability to communicate effectively - Including written, face to face and telephone
Desirable
- Ability to ensure that accurate and effective communication is maintained within the team
- Must be an effective team player and have a flexible approach to all areas of work
Skills & Ability
Essential
- Ability to work to deadlines
- Advanced level of IT to include Microsoft Word and Excel
Desirable
- Ability to plan and delegate within the team to manage day to day workload
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Florence Nightingale Hospital
London Road
Derby
DE1 2QY
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
University Hospitals of Derby and Burton NHS Foundation Trust
Address
Florence Nightingale Hospital
London Road
Derby
DE1 2QY
United Kingdom
Employer's website
https://www.uhdb.nhs.uk/ (Opens in a new tab)
Apply Now
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Posted 15 day(s) ago
Reference: U0103-26-0061
Job summary
Job Location: Redhill, with on-site working across Surrey
We are seeking an experienced Senior Programme Manager to provide strategic and operational leadership for complex programmes and projects across our Federation. The role will lead the design, mobilisation, implementation and evaluation of large-scale transformation programmes, ensuring delivery against agreed objectives, quality standards, benefits and financial expectations. Working at senior leadership level, the post holder will collaborate across GP federations, Primary Care Networks, practices, providers and system partners to develop sustainable models of care and improve outcomes for patients, practices and populations. This is an opportunity to influence across organisational boundaries and play a key role in neighbourhood working and at-scale delivery across DHC.
Please note: This role is not eligible for visa sponsorship, and the successful candidate must have existing right to work in the UK.
We screen and shortlist suitable candidates as applications are received. We reserve the right to close this vacancy early and without notice if we fill the position. Therefore, we encourage early applications to avoid disappointment.
Main duties of the job
The post holder will lead and deliver on several complex programmes from initiation through to implementation and evaluation. They will translate strategic objectives into practical delivery plans, establish governance arrangements, manage milestones, risks, interdependencies, budgets and benefits, and support the mobilisation of new contracts and services. They will produce clear performance reports and Board papers, advise senior leaders, and escalate issues with recommendations for resolution. The role also involves building effective relationships across the NHS and wider partner organisations, supporting business cases and funding proposals, and providing leadership, coaching and management to programme delivery support staff. There is intention to develop and grow a team, but a hands on can do approach is essential for this role.
About us
Dorking Healthcare works with partners across Surrey to support high-quality, sustainable services and improve outcomes for patients, practices and local populations. Our work depends on collaboration across organisational boundaries, clear governance and a shared focus on practical delivery. The Senior Programme Manager will join a supportive, improvement-focused environment and work with senior leaders, clinical teams and system partners.
Benefits include:
- Competitive salary
- 27 to 33 days' annual leave plus bank holidays
- Opportunity to buy or sell leave
- Training and career development opportunities
- NHS Pension Scheme
DHC actively encourages and promotes diversity, ensures all voices are heard and included, and is committed to equal opportunities for all.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience £60,000 to £75,000 per annum depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
U0103-26-0061
Job locations
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
United Kingdom
Job description
Job responsibilities
Job Summary
The Senior Programme Manager will provide strategic and operational leadership for the delivery of complex programmes and projects across Surrey.
The post holder will lead the design, mobilisation, implementation and evaluation of large-scale transformation programmes, ensuring delivery of agreed objectives, quality standards, benefits realisation and financial performance. The role will support collaboration across multiple federations, Primary Care Networks, Practices, providers and system partners to develop sustainable models of care and improve outcomes for patients, practices and populations.
The Senior Programme Manager will operate at a senior leadership level, influencing across organisational boundaries and providing expert programme management support. The post holder will manage multiple programmes simultaneously and will be expected to work autonomously, exercising considerable judgement and decision-making authority.
This role will be instrumental in supporting the delivery of Neighbourhood working and at-scale delivery.
Key Responsibilities
Strategic Leadership
- Lead the development and delivery of strategic programmes aligned to organisational objectives.
- Support the development of business cases, options appraisals and investment proposals.
- Translate strategic objectives into deliverable work programmes and implementation plans.
- Provide expert programme management advice to Directors, Boards and senior stakeholders.
- Identify opportunities for innovation, service redesign and organisational improvement.
Programme and Project Delivery
- Lead multiple complex programmes from initiation through to implementation and evaluation.
- Establish and manage programme governance arrangements.
- Develop and maintain programme plans, milestones, risk registers and benefits realisation frameworks.
- Ensure programme delivery is achieved within agreed timescales, quality standards and financial envelopes.
- Manage interdependencies across multiple organisations and workstreams.
- Lead programme mobilisation for new contracts and services.
- Ensure lessons learned are captured and embedded into future delivery.
Stakeholder Management
- Build and maintain effective relationships with:
- GP Federations
- PCNs
- GP Practices
- ICBs
- NHS England
- Community and acute providers
- Local authorities
- Voluntary sector partners
- Patients and public representatives
- Act as a senior representative for DHC at meetings, workshops and system forums.
- Facilitate collaboration across organisational boundaries to achieve shared outcomes.
- Manage complex and sensitive stakeholder relationships.
Performance and Benefits Management
- Develop robust performance reporting frameworks.
- Monitor programme performance using agreed KPIs and outcome measures.
- Produce reports and presentations for Boards, Executive Teams and programme boards.
- Ensure benefits are identified, measured and realised.
- Escalate risks and issues proactively with recommendations for resolution.
Financial Management
- Support programme budgeting, financial planning and resource allocation.
- Monitor expenditure against agreed budgets.
- Ensure programmes deliver value for money and achieve agreed financial outcomes.
- Support the development of funding bids and business cases.
- Contribute to contract monitoring and performance review processes.
Governance and Risk
- Ensure programmes comply with organisational governance requirements.
- Maintain programme risk registers and assurance frameworks.
- Ensure compliance with Information Governance, Health and Safety, Equality and Diversity and organisational policies.
- Prepare reports and papers for Board and committee meetings.
- Support audit, assurance and regulatory requirements.
People Leadership
- Provide leadership and management to programme and project staff.
- Develop a high-performing programme management culture.
- Provide coaching and mentoring to staff and emerging leaders.
- Lead recruitment, performance management and development activities where required.
- Promote organisational values and foster collaborative working.
Communication and Relationships
The post holder will regularly communicate with:
- Federation Chief Executives
- Directors and Senior Management Teams
- PCN Clinical Directors and Managers
- ICB and Place leads
- Programme Boards
- NHS England representatives
- External partners and suppliers
The ability to communicate highly complex information clearly and influence senior stakeholders is essential.
Job description
Job responsibilities
Job Summary
The Senior Programme Manager will provide strategic and operational leadership for the delivery of complex programmes and projects across Surrey.
The post holder will lead the design, mobilisation, implementation and evaluation of large-scale transformation programmes, ensuring delivery of agreed objectives, quality standards, benefits realisation and financial performance. The role will support collaboration across multiple federations, Primary Care Networks, Practices, providers and system partners to develop sustainable models of care and improve outcomes for patients, practices and populations.
The Senior Programme Manager will operate at a senior leadership level, influencing across organisational boundaries and providing expert programme management support. The post holder will manage multiple programmes simultaneously and will be expected to work autonomously, exercising considerable judgement and decision-making authority.
This role will be instrumental in supporting the delivery of Neighbourhood working and at-scale delivery.
Key Responsibilities
Strategic Leadership
- Lead the development and delivery of strategic programmes aligned to organisational objectives.
- Support the development of business cases, options appraisals and investment proposals.
- Translate strategic objectives into deliverable work programmes and implementation plans.
- Provide expert programme management advice to Directors, Boards and senior stakeholders.
- Identify opportunities for innovation, service redesign and organisational improvement.
Programme and Project Delivery
- Lead multiple complex programmes from initiation through to implementation and evaluation.
- Establish and manage programme governance arrangements.
- Develop and maintain programme plans, milestones, risk registers and benefits realisation frameworks.
- Ensure programme delivery is achieved within agreed timescales, quality standards and financial envelopes.
- Manage interdependencies across multiple organisations and workstreams.
- Lead programme mobilisation for new contracts and services.
- Ensure lessons learned are captured and embedded into future delivery.
Stakeholder Management
- Build and maintain effective relationships with:
- GP Federations
- PCNs
- GP Practices
- ICBs
- NHS England
- Community and acute providers
- Local authorities
- Voluntary sector partners
- Patients and public representatives
- Act as a senior representative for DHC at meetings, workshops and system forums.
- Facilitate collaboration across organisational boundaries to achieve shared outcomes.
- Manage complex and sensitive stakeholder relationships.
Performance and Benefits Management
- Develop robust performance reporting frameworks.
- Monitor programme performance using agreed KPIs and outcome measures.
- Produce reports and presentations for Boards, Executive Teams and programme boards.
- Ensure benefits are identified, measured and realised.
- Escalate risks and issues proactively with recommendations for resolution.
Financial Management
- Support programme budgeting, financial planning and resource allocation.
- Monitor expenditure against agreed budgets.
- Ensure programmes deliver value for money and achieve agreed financial outcomes.
- Support the development of funding bids and business cases.
- Contribute to contract monitoring and performance review processes.
Governance and Risk
- Ensure programmes comply with organisational governance requirements.
- Maintain programme risk registers and assurance frameworks.
- Ensure compliance with Information Governance, Health and Safety, Equality and Diversity and organisational policies.
- Prepare reports and papers for Board and committee meetings.
- Support audit, assurance and regulatory requirements.
People Leadership
- Provide leadership and management to programme and project staff.
- Develop a high-performing programme management culture.
- Provide coaching and mentoring to staff and emerging leaders.
- Lead recruitment, performance management and development activities where required.
- Promote organisational values and foster collaborative working.
Communication and Relationships
The post holder will regularly communicate with:
- Federation Chief Executives
- Directors and Senior Management Teams
- PCN Clinical Directors and Managers
- ICB and Place leads
- Programme Boards
- NHS England representatives
- External partners and suppliers
The ability to communicate highly complex information clearly and influence senior stakeholders is essential.
Person Specification
Knowledge
Essential
- NHS structures, commissioning and provider arrangements.
- Primary Care Networks and General Practice.
- Programme and project management methodologies.
- Governance and risk management.
- Financial management and performance reporting.
- Change management and service redesign methodologies.
Skills
Essential
- Strategic thinking and planning.
- Exceptional stakeholder management.
- Influencing and negotiation skills.
- Programme governance expertise.
- Financial and analytical skills.
- Report writing and presentation skills.
- Leadership and people management capability.
Qualifications
Essential
- Educated to Master's level or equivalent experience.
- Evidence of continuing professional development.
Experience
Essential
- Significant programme management experience within the NHS or healthcare sector.
- Experience leading complex transformation programmes involving multiple organisations.
- Experience of developing business cases and securing stakeholder approval.
- Experience of presenting to Boards and senior committees.
- Experience managing programme budgets and resources.
- Experience of leading multidisciplinary teams and influencing without direct authority.
Person Specification
Knowledge
Essential
- NHS structures, commissioning and provider arrangements.
- Primary Care Networks and General Practice.
- Programme and project management methodologies.
- Governance and risk management.
- Financial management and performance reporting.
- Change management and service redesign methodologies.
Skills
Essential
- Strategic thinking and planning.
- Exceptional stakeholder management.
- Influencing and negotiation skills.
- Programme governance expertise.
- Financial and analytical skills.
- Report writing and presentation skills.
- Leadership and people management capability.
Qualifications
Essential
- Educated to Master's level or equivalent experience.
- Evidence of continuing professional development.
Experience
Essential
- Significant programme management experience within the NHS or healthcare sector.
- Experience leading complex transformation programmes involving multiple organisations.
- Experience of developing business cases and securing stakeholder approval.
- Experience of presenting to Boards and senior committees.
- Experience managing programme budgets and resources.
- Experience of leading multidisciplinary teams and influencing without direct authority.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Dorking Healthcare Ltd.
Address
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
United Kingdom
Employer's website
Employer details
Employer name
Dorking Healthcare Ltd.
Address
Holmhurst Medical Centre
12 Thornton Side
Redhill
Surrey
RH1 2NP
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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IFM Facilities assistant
Derbyshire Community Health Services NHSFT View all jobs
Posted 15 day(s) ago
Reference: 842-SFM-7692-26
Job summary
Advert for Facilities Assistant (Primary Role -Domestic
You will have a primary role but will be required to work across different areas of the Integrated Facilities Management (IFM) service.
The role will provide a high quality Domestic, Catering and Portering service to hospital, health centre, and clinic settings within clinical and non-clinical areas.
Domestic Assistant
Working either individually or as part of a team in ensuring a clean and safe environment is maintained for patients, staff and visitors following agreed work schedules, methods and procedures. The post holder will be required to have a flexible approach and be prepared to work on other sites should service demands dictate.
Catering Assistant
To maintain a high standard of cleanliness within the Catering Department and to serve meals and functions to patients, staff and visitors to the Trust, ensuring that Food Hygiene Regulations and Health & Safety at Work policies and procedures are complied with.
Porter
The post holder will undertake a wide range of duties to include moving and distribution of supplies, linen, mail, waste, specimens and furniture as required. There may be a requirement for some minimal patient movement between departments. Will be responsible for liaising with delivery drivers and directing delivery vehicles onto Trust sites. Will undertake cleaning of clinical and non-clinical areas and undertaking some minor maintenance tasks..
Main duties of the job
To provide a high quality Domestic and Portering Service to hospital, health centre and clinic settings within clinical and non-clinical areas including:
Cleaning of sanitary ware, treatment rooms, waiting areas, office areas, kitchen areas, mirrors, internal glass, high and low dusting, washing of tiled services and paintwork.
Cleaning of crockery, cutlery, utensils, etc. either manually or through ward based dishwashers (as per work schedule).
Working either individually or as part of a team in ensuring a clean and safe environment is maintained for patients, staff and visitors following agreed work schedules, methods and procedures in accordance with the National Standards of Cleanliness.
Escalate issues appropriately and via correct escalation process.
Economic and safe use of cleaning agents following manufacturers recommended instructions.
Care and safe use of mechanical equipment eg floor scrubbers.
Replenishing disposable items, eg hand towels, toilet rolls, soap, etc and ensure correct storage of all cleaning agents and equipment and curtain changing.
Disposal of waste in accordance with the Trust Waste Policy.
Accurate completion of all required documentation to support specific service processes, eg Barrier or Terminal cleans.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pa, pro rata
Contract
Permanent
Working pattern
Part-time
Reference number
842-SFM-7692-26
Job locations
Whitworth Hospital
330 Bakewell Road
Darley Dale, Matlock.
DE4 2JD
United Kingdom
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account
Person Specification
Qualifications/Education
Essential
- Basic Numeracy
Desirable
- NVQ in cleaning or equivalent
- Basic Health & Safety Certificate
Experience
Essential
- Previous Cleaning experience
Skills
Essential
- Good communication skills
Desirable
- Ability to transport self between DCHS sites
Person Specification
Qualifications/Education
Essential
- Basic Numeracy
Desirable
- NVQ in cleaning or equivalent
- Basic Health & Safety Certificate
Experience
Essential
- Previous Cleaning experience
Skills
Essential
- Good communication skills
Desirable
- Ability to transport self between DCHS sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Whitworth Hospital
330 Bakewell Road
Darley Dale, Matlock.
DE4 2JD
United Kingdom
Employer's website
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Whitworth Hospital
330 Bakewell Road
Darley Dale, Matlock.
DE4 2JD
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Advanced Clinical Practitioner (ACP) - Selly Oak Health Centre
Our Health Partnership View all jobs
Posted 15 day(s) ago
Reference: B0300-26-0042
Job summary
We are seeking an experienced and highly motivated Advanced Clinical Practitioner (ACP) to join our Primary Care team, delivering high-quality, patient-centred care for individuals presenting with acute & chronic illness.
Main duties of the job
The successful candidate will work autonomously and collaboratively within a multi-disciplinary team to assess, diagnose, treat, and manage patients with complex symptoms that have not yet been diagnosed.
This role is well suited to an ACP with strong clinical decision-making skills, experience in urgent and same-day care, and a commitment to proactive chronic disease management that reduces avoidable admissions and improves patient outcomes.
About us
OHP was set up by local GPs who are passionate about providing high quality primary care and using their time and skills effectively to benefit patients..
We are currently a GP partnership of 30 practices with 38 surgeries, serving around 280,000 patients in Birmingham, Wolverhampton, and Shropshire.
Our head office is based in Cotteridge, but this role will be based at Selly Oak Health Centre.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience Up to £29.00 - £35.00 per hour depending on experience
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
B0300-26-0042
Job locations
Our Health Partnership
1856 Pershore Road
Kings Norton
Birmingham
B30 3AS
United Kingdom
Selly Oak Health Centre
15 Katie Road
Birmingham
B29 6JG
United Kingdom
Job description
Job responsibilities
Role Duties
Clinical Practice
Independently assess, examine, diagnose, and manage patients presenting with acute illness and acute exacerbations of chronic disease.
- Provide expert management of conditions including:
- COPD and asthma exacerbations
- Heart failure decompensation
- Diabetes complications
- Frailty and complex multimorbidity
- Acute infections in patients with chronic disease
- Chronic pain flare ups
- Hypertension and cardiovascular instability
- Request, interpret, and act upon diagnostic investigations.
- Prescribe medications independently within scope of practice.
- Develop and implement evidence based management plans.
- Identify deteriorating patients and escalate appropriately.
- Deliver same day urgent care clinics and home visit assessments where required.
Please see attached job description/person specification for full details.
Job description
Job responsibilities
Role Duties
Clinical Practice
Independently assess, examine, diagnose, and manage patients presenting with acute illness and acute exacerbations of chronic disease.
- Provide expert management of conditions including:
- COPD and asthma exacerbations
- Heart failure decompensation
- Diabetes complications
- Frailty and complex multimorbidity
- Acute infections in patients with chronic disease
- Chronic pain flare ups
- Hypertension and cardiovascular instability
- Request, interpret, and act upon diagnostic investigations.
- Prescribe medications independently within scope of practice.
- Develop and implement evidence based management plans.
- Identify deteriorating patients and escalate appropriately.
- Deliver same day urgent care clinics and home visit assessments where required.
Please see attached job description/person specification for full details.
Person Specification
Qualifications
Essential
- Registered healthcare professional (NMC/HCPC)
- MSc Advanced Clinical Practice (or working towards)
- Independent Prescriber qualification
Skills
Essential
- Strong clinical assessment and diagnostic skills
- Ability to work autonomously and manage clinical risk effectively
- Strong communication and multidisciplinary team-working skills
- Non-medical prescribing experience, including managing patients with complex co-morbidities
- Understanding of NHS frameworks and primary care pathways
Experience
Essential
- Significant experience in primary care, urgent care, emergency care or community services
- Demonstrable experience in managing acute and chronic conditions
- Strong clinical assessment and diagnostic skills
- Experience working in a GP practice or Primary Care Network
- Experience in frailty, respiratory, diabetes or cardiovascular care
- Experience in teaching, mentoring or leadership
Person Specification
Qualifications
Essential
- Registered healthcare professional (NMC/HCPC)
- MSc Advanced Clinical Practice (or working towards)
- Independent Prescriber qualification
Skills
Essential
- Strong clinical assessment and diagnostic skills
- Ability to work autonomously and manage clinical risk effectively
- Strong communication and multidisciplinary team-working skills
- Non-medical prescribing experience, including managing patients with complex co-morbidities
- Understanding of NHS frameworks and primary care pathways
Experience
Essential
- Significant experience in primary care, urgent care, emergency care or community services
- Demonstrable experience in managing acute and chronic conditions
- Strong clinical assessment and diagnostic skills
- Experience working in a GP practice or Primary Care Network
- Experience in frailty, respiratory, diabetes or cardiovascular care
- Experience in teaching, mentoring or leadership
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Our Health Partnership
Address
Our Health Partnership
1856 Pershore Road
Kings Norton
Birmingham
B30 3AS
United Kingdom
Employer's website
Employer details
Employer name
Our Health Partnership
Address
Our Health Partnership
1856 Pershore Road
Kings Norton
Birmingham
B30 3AS
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
General Practice Reception Supervisor
Brewood Medical Practice View all jobs
Posted 15 day(s) ago
Reference: A2234-26-0055
Job summary
We are one of, if not the leading practice in the local area for patient care and delivery. We have a fantastic friendly team and are looking for a reception supervisor to join our existing reception team.
Helping patients and supporting the team in delivering healthcare is an extremely satisfying and rewarding opportunity.
Main duties of the job
Your main duties will include providing day to day support & leadership for the practice reception team.
You will be responsible for the reception & admin rota, ensuring there is appropriate cover at all times. Monitoring staff annual leave and absence.
You will be working alongside another Reception Supervisor to ensure a smooth running of reception and be the point of contact for staff queries and patient concerns.
You will be expected to work with the reception with their daily duties.
You must be computer literate and possess good communication skills.
About us
We are a rural practices situated in beautiful villages with picturesque views. Our main surgery site is situated next to a field with horses and and herd of rare sheep. The practice provides excellent levels of patient care. We have GPs, ANPs, Nurses, Pharmacists, HCAs, Mental Health Practitioner, Social Prescriber and a Musculoskeletal Practitioner.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£14.05 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A2234-26-0055
Job locations
Kiddemore Green Road
Brewood
Stafford
ST19 9BQ
United Kingdom
Kiddemore Green Road
Brewood
Stafford
ST19 9BQ
United Kingdom
Leabank House
The Cobbles
Stafford
ST19 9NB
United Kingdom
Job description
Job responsibilities
Job Summary
The Reception Supervisor role is primarily to provide supervision to the practice reception team.
The post holder will work closely with another Reception Supervisor to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.
The successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong IT skills. You must be organised and confident, have a friendly and approachable manner and can work under pressure.
Previous primary care experience is essential.
The post holder will:
- Be an experienced supervisor/leader of staff, providing leadership to the reception and administration team.
- Have excellent service, leadership, communication and project management skills.
- Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate).
- Exhibit safe, professional decision-making and high level of care for patients within the Practice.
- Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
- Undertake rota planning of both reception and clinical staff
- Support the delivery of required policy and procedures.
In order to work at this level full enhanced DBS clearance must be met.
Key Responsibilities
The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
Ensure all reception and administration duties are completed to the highest standard.
Support with monitoring staff attendance, sickness absence and annual leave.
To provide communications between patients, doctors and other staff.
Support with induction of all new reception and administration staff.
Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.
Work along side another Reception Supervisor in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.
Review and updating of practice policies and procedures.
Work with the other Reception Supervisor and other members of the practice to identify areas for improvement and assist in change management where appropriate.
Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.
Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.
To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.
To introduce new policies and procedures in line with current regulations
Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.
To be a point of contact for staff and patient queries and concerns.
- The greeting of patients, dealing with their enquiries in a courteous and polite manner.
- Be point of call for dealing with patient complaints relating to front desk or reception services.
Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties
- Making appointments and booking patients in for surgeries and clinics.
- Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
- Ensure telephone calls are answered in a timely manner.
- Undertake and help where necessary with care coordination.
- Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
- Making appointments, offering and arranging the appointments for doctors, helping to arrange clinics.
- Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
- Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
- Providing support and ensure training for current and new staff is carried out.
- Support and maintaining effective call and recall systems for patient services and reviews.
- Training of staff on practice IT systems as necessary.
To promote Equality and Diversity and Health and Safety in themselves.
TRAINING AND DEVELOPMENT
- Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
- Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
- Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Work closely with other clinical staff and managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
- Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)
GOVERNANCE
- Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
- Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
- Work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate
- Support and participate in shared learning across the practice and wider organisation
- Help manage, review and identify learning from complaints, incidents and near-miss events relating to the practice, team and self.
- Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
- Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.
CONFIDENTIALITY
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
- The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
- Comply with Practice health and safety policies by following agreed safe working procedures
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Job description
Job responsibilities
Job Summary
The Reception Supervisor role is primarily to provide supervision to the practice reception team.
The post holder will work closely with another Reception Supervisor to provide the continual improvement of standards across a wide range of clinical and administrative activity, as well as providing an element of cover or source of advice in the event of their absence.
The successful candidate must be able to work on their own initiative and have some supervisory experience, along with strong IT skills. You must be organised and confident, have a friendly and approachable manner and can work under pressure.
Previous primary care experience is essential.
The post holder will:
- Be an experienced supervisor/leader of staff, providing leadership to the reception and administration team.
- Have excellent service, leadership, communication and project management skills.
- Be suitably proficient with IT systems and software applications, preferably in a clinical setting (although training will be provided for the suitable candidate).
- Exhibit safe, professional decision-making and high level of care for patients within the Practice.
- Work collaboratively with the wider Practice team to meet the needs of our diverse range of patients.
- Undertake rota planning of both reception and clinical staff
- Support the delivery of required policy and procedures.
In order to work at this level full enhanced DBS clearance must be met.
Key Responsibilities
The following are the core responsibilities of the Reception Supervisor. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:
To provide day-to-day support, leadership, first line management and guidance for the practice reception and administration team, ensuring an efficient and professional manner is maintained and to provide cover to the reception team when needed.
Ensure all reception and administration duties are completed to the highest standard.
Support with monitoring staff attendance, sickness absence and annual leave.
To provide communications between patients, doctors and other staff.
Support with induction of all new reception and administration staff.
Ensure cover and suitable contingency plans are in place for all leave, including unforeseen absence.
Work along side another Reception Supervisor in the running of elements and/or services within the practice e.g. compliance with CQC, Health and Safety audits etc.
Review and updating of practice policies and procedures.
Work with the other Reception Supervisor and other members of the practice to identify areas for improvement and assist in change management where appropriate.
Ensure the promotion, monitoring and documentation of performance and quality outcomes targets within the practice (including QOF), and using IT systems and software.
Take responsibility for the recording of all home visit requests, ensuring that the home visiting protocol is followed.
To undertake specific assigned tasks, project support, or development work which may arise during changes to the NHS.
To introduce new policies and procedures in line with current regulations
Manage and deal with day to day needs, difficulties and requirements of the partners and other clinical staff.
To work closely with reception and clinical staff to ensure adequate cover and the smooth running of the practice, reporting any problems encountered to the relevant person.
To be a point of contact for staff and patient queries and concerns.
- The greeting of patients, dealing with their enquiries in a courteous and polite manner.
- Be point of call for dealing with patient complaints relating to front desk or reception services.
Oversee and delegate daily tasks e.g. chasing missing test results and notes, unusual queries, following through patient queries, registration difficulties
- Making appointments and booking patients in for surgeries and clinics.
- Answering the telephone within a reasonable time, dealing with requests and enquiries courteously and politely.
- Ensure telephone calls are answered in a timely manner.
- Undertake and help where necessary with care coordination.
- Contacting hospitals and various other agencies for results, appointments, booking, referrals and patient information.
- Making appointments, offering and arranging the appointments for doctors, helping to arrange clinics.
- Responding to and resolving all local IT issues where appropriate liaising with NHIS the CCG IT support/or others to resolve hardware and software issues.
- Ensure the effective use of clinical systems, IT programmes and other systems used throughout the practice.
- Providing support and ensure training for current and new staff is carried out.
- Support and maintaining effective call and recall systems for patient services and reviews.
- Training of staff on practice IT systems as necessary.
To promote Equality and Diversity and Health and Safety in themselves.
TRAINING AND DEVELOPMENT
- Taking responsibility for own development with relevant evidence-based knowledge and competence in all aspects of the role to meet clinical governance guidelines for Continuing Professional Development (CPD) and a Personal Development Plan (PDP).
- Stay up to date through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, demonstrating skills and activities to others who are undertaking similar work.
- Subject to a performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Work closely with other clinical staff and managers in the setting up and/or improving of practice systems for monitoring/measuring performance against Clinical Governance and Quality Indicator targets
- Work to deliver the NHS contract requirements related to the practice (including the terms of the Quality and Outcomes Framework and locally enhanced services)
GOVERNANCE
- Take part in the maintenance of quality governance systems and processes across the Practice and its activities.
- Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.
- Work with other teams on improving the quality of service and patient care, in response to local and national policies and initiatives as appropriate
- Support and participate in shared learning across the practice and wider organisation
- Help manage, review and identify learning from complaints, incidents and near-miss events relating to the practice, team and self.
- Awareness of statutory safeguarding, notification processes and local guidance for children/vulnerable patients, applying relevant policies and legislation to protect them
- Ensure compliance with policies, procedures and guidelines for self and others, by acting or alerting senior management team if the practice appears to contravene policy, or if there are concerns over any aspect of patient care.
CONFIDENTIALITY
- Maintain confidentiality of information, acting within the terms of the Data Protection Act and Caldicott guidance on patient confidentiality at all times.
- Maintain an awareness of the Freedom of Information Act.
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
HEALTH & SAFETY
- The post-holder will manage their own and others health & safety and infection control as defined in the Practices Health & Safety Policy, the Practice Health & Safety Manual, and the Practices Infection Control Policy and published procedures.
- Comply with Practice health and safety policies by following agreed safe working procedures
- Actively reporting of health and safety hazards and infection hazards immediately when recognised
- Keeping work and general areas clean and tidy, and using appropriate infection control procedures to keep work areas hygienic and safe from contamination.
- Undertaking periodic infection control training (minimum annually)
- Awareness and compliance with national standards of infection control, hygiene, regulatory / contractual / professional requirements, and good practice guidelines.
- Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
- Reporting incidents using the organisations Incident Reporting System
- Using personal security systems within the workplace according to Practice guidelines
- Making effective use of training to update knowledge and skills
EQUALITY AND DIVERSITY
The post-holder will support, promote and maintain the Practices Equality & Diversity Policy.
No person whether they are staff, patient or visitor should receive less favourable treatment because of their gender, ethnic origin, age, disability, sexual orientation, religion etc.
The jobholder must comply with all policies and procedures designed to ensure equality of employment and that services are delivered in ways that meet the individual needs of patients and their families.
OTHER DELEGATED DUTIES
This job description is not intended to be exhaustive - it may be changed after consultation with the post holder. The employee shares with the employer the responsibility for review and modification of duties.
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to A-Level or NVQ Level 3
Experience
Essential
- Experience of working in a GP practice
Skills and experience
Essential
- Experience in supervising/managing staff
- Excellent communication skills
- Strong IT skills
- Problem solving & analytical skills
- Ability to maintain confidentiality
- Full clean drivers licence with own transport
Desirable
- Experience of working in a healthcare setting/GP Practice
Person Specification
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- Qualified to A-Level or NVQ Level 3
Experience
Essential
- Experience of working in a GP practice
Skills and experience
Essential
- Experience in supervising/managing staff
- Excellent communication skills
- Strong IT skills
- Problem solving & analytical skills
- Ability to maintain confidentiality
- Full clean drivers licence with own transport
Desirable
- Experience of working in a healthcare setting/GP Practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Brewood Medical Practice
Address
Kiddemore Green Road
Brewood
Stafford
ST19 9BQ
United Kingdom
Employer's website
Employer details
Employer name
Brewood Medical Practice
Address
Kiddemore Green Road
Brewood
Stafford
ST19 9BQ
United Kingdom
Employer's website
Apply Now
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Specialist Palliative Care Consultant
Mersey and West Lancashire Teaching Hospitals NHS Trust View all jobs
Posted 15 day(s) ago
Reference: 409-S8245178
Job summary
This post is for a new Consultant in Palliative Medicine. This is a new 10 session role, working alongside the current 0.6 FTE Clinical Lead for PEOLC in Whiston/MWL. The FT lead took partial retirement in February 2026 hence these the existing 6 session post.
It is a key leadership role with joint responsibility for the strategic and clinical care in MWL around PEOLC. The post holder will ensure the delivery of safe, effective, and patient centred specialist palliative care, while also contributing to clinical governance, education and service development. They will work in collaboration with the workforce in the other areas of MWL, and with the local Hospices and Community SPC Teams.
The post is wholly based within MWL with the contract held by Mersey and West Lancashire Teaching Hospitals NHS Trust. Terms and Conditions are those of the NHS.
Applicants are required to hold Membership of the Royal College of Physicians or Membership of the Royal College of General Practitioners (UK or equivalent qualifications), to be fully registered with the General Medical Council, and to be on the Specialist Register for Palliative Medicine via CCT or CESR route, or due to obtain their CCT within six months of the date of interview.
Main duties of the job
This is a 10 PA Full time post. 1DCC = 4 hours and includes time allocated for clinical administration tasks.
Timetable of Fixed Sessions - subject to agreement with Hospital Chief Medical Officer and Clinical Director for Specialist Palliative Care
The job plan is indicative and management, leadership, educational and clinical responsibilities can vary week to week.
10 sessions - 7.5 DCC/ 2.5 SPA
MON
TUE
WED
THU
FRI
AM
DCC
Clinical Handover
MDT Ward Round
Clinical Reviews
DCC
Clinical Handover
Clinical reviews
DCC
Clinical Handover
MDT
Ward Round
Clinical Reviews
DCC
Clinical Handover
Clinical reviews
0.5 DCC
Clinical Handover
MDT
Clinical Reviews
0.5 SPA
PM
DCC
Outpatient Clinic (Face to face and Telephone
DCC
Outpatient Clinic (Face to face and Telephone
SPA 1.0
(including ES/CS supervision)
DCC
Outpatient Clinic (Face to face and Telephone
1.0 SPA
End of Life Steering Group(Monthly)
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Details
Date posted
10 September 2026
Pay scheme
Hospital medical and dental staff
Grade
Consultant
Salary
£109,725 to £145,478 a year per annum, pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
409-S8245178
Job locations
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Job description
Job responsibilities
On Call
The job plan includes a 1:8 non-resident senior on call responsibility (weekday and weekend) which attracts an 5% availability supplement. This provides primarily telephone support to specialty grade doctors for the Hospice in-patient unit, and the Community and Hospital Services via the 24-Hour Advice Line. Should the post holder be required to attend any site they will be compensated with time off in lieu.
The locality is seeking to increase the number of consultants for community and hospital services, and this may result in a reduction in on call frequency. This will be subject to a consultation
It is a requirement of the post that holders comply with Trust policies and procedures, have (and maintain) GMC registration / licensing and participate in a formal CPD programme (The Trust supports the requirements for Continuing Medical Education as laid down by the Royal College of Physicians and is committed to providing time and financial support for these activities). The post-holders must also participate in regular medical audit and in annual appraisal and job planning with the Clinical Director or one of the other qualified appraisers within the Trust. The Hospice will contribute to appraisal through feedback from the Chief Executive and Medical Director.
The Trust supports doctors going through the revalidation process and access to the RCP online CPD scheme.
The Trust has a policy to support access to mentorship
Please find attached Job Description and Person Specification for main responsibilities and role requirements.
Job description
Job responsibilities
On Call
The job plan includes a 1:8 non-resident senior on call responsibility (weekday and weekend) which attracts an 5% availability supplement. This provides primarily telephone support to specialty grade doctors for the Hospice in-patient unit, and the Community and Hospital Services via the 24-Hour Advice Line. Should the post holder be required to attend any site they will be compensated with time off in lieu.
The locality is seeking to increase the number of consultants for community and hospital services, and this may result in a reduction in on call frequency. This will be subject to a consultation
It is a requirement of the post that holders comply with Trust policies and procedures, have (and maintain) GMC registration / licensing and participate in a formal CPD programme (The Trust supports the requirements for Continuing Medical Education as laid down by the Royal College of Physicians and is committed to providing time and financial support for these activities). The post-holders must also participate in regular medical audit and in annual appraisal and job planning with the Clinical Director or one of the other qualified appraisers within the Trust. The Hospice will contribute to appraisal through feedback from the Chief Executive and Medical Director.
The Trust supports doctors going through the revalidation process and access to the RCP online CPD scheme.
The Trust has a policy to support access to mentorship
Please find attached Job Description and Person Specification for main responsibilities and role requirements.
Person Specification
Qualifications
Essential
- Full GMC registration and on Specialist Register or within six months of receipt of Certificate of Completion of Training (CCT) at time of interview
- Applicants that are UK trained, must ALSO be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to provide evidence of equivalence to the UK CCT on successful application
- MBBS or equivalent medical qualification
- MRCP or equivalent medical qualification
Desirable
- MD/PHD or equivalent medical qualification
Knowledge and Experience
Essential
- Experience of the practice of specialist palliative care at a senior level and leadership of the multidisciplinary team
- Knowledge of clinical governance
- Able to lead Clinical Audit
- Proven leadership skills, including experience in managing change and motivating teams
Desirable
- Understanding of NHS structure and function
- Understanding of the regulations that relate to and the requirements of CQC
- Research experience
- Experience of NHS finance and commissioning
- Experience of clinical networks acting as a representative of an organisation
- Engagement with management training/management course or qualification
- Experience of teaching/educational supervision
Skills
Essential
- Advanced Communication Skills
- Ability to drive service improvement
- Strategic thinker
- Excellent IT skills and knowledge of electronic patient record systems.
- Commitment to continuous personal development
- Ability to plan and prioritise own workload
- Ability to plan and prioritise own workload
- Commitment to Partnership working
Other
Essential
- Current Driving licence/use of car for work purposes
- Full indemnity cover
Person Specification
Qualifications
Essential
- Full GMC registration and on Specialist Register or within six months of receipt of Certificate of Completion of Training (CCT) at time of interview
- Applicants that are UK trained, must ALSO be a holder of a Certificate of Completion of Training (CCT), or be within six months of award of CCT by date of interview. Applicants that are non-UK trained, will be required to provide evidence of equivalence to the UK CCT on successful application
- MBBS or equivalent medical qualification
- MRCP or equivalent medical qualification
Desirable
- MD/PHD or equivalent medical qualification
Knowledge and Experience
Essential
- Experience of the practice of specialist palliative care at a senior level and leadership of the multidisciplinary team
- Knowledge of clinical governance
- Able to lead Clinical Audit
- Proven leadership skills, including experience in managing change and motivating teams
Desirable
- Understanding of NHS structure and function
- Understanding of the regulations that relate to and the requirements of CQC
- Research experience
- Experience of NHS finance and commissioning
- Experience of clinical networks acting as a representative of an organisation
- Engagement with management training/management course or qualification
- Experience of teaching/educational supervision
Skills
Essential
- Advanced Communication Skills
- Ability to drive service improvement
- Strategic thinker
- Excellent IT skills and knowledge of electronic patient record systems.
- Commitment to continuous personal development
- Ability to plan and prioritise own workload
- Ability to plan and prioritise own workload
- Commitment to Partnership working
Other
Essential
- Current Driving licence/use of car for work purposes
- Full indemnity cover
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
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Clinical Lead Occupational Therapist
Mersey and West Lancashire Teaching Hospitals NHS Trust View all jobs
Posted 15 day(s) ago
Reference: 409-7703142-G
Job summary
Advanced Occupational Therapist - Band 7
Frailty Therapy Intervention Team
Permanent | Full-time | 37.5 Hours per Week
Ready to take the next step in your career?
We're looking for an experienced Occupational Therapist who is ready to take on a rewarding senior role within our Frailty Therapy Intervention Team at Mersey and West Lancashire Teaching Hospitals NHS Trust.
This is an exciting opportunity to join a service that continues to evolve and grow. You'll play a key role in supporting older adults living with frailty, helping them maintain their independence, avoid unnecessary hospital admissions where possible, and return home safely following illness. If you're an experienced Band 6 Occupational Therapist looking for your first Band 7 role, or an existing Band 7 looking for a new challenge, we'd love to hear from you.
The JD & PS are currently under AfC review and are subject to change.
Main duties of the job
What will you be doing?
As a senior member of the multidisciplinary team, you'll manage a complex clinical caseload while supporting the ongoing development of the service.
Your responsibilities will include:
- Completing comprehensive occupational therapy assessments for patients with complex frailty needs.
- Developing person-centred rehabilitation and discharge plans that promote independence and reduce unnecessary hospital stays.
- Working closely with consultants, nursing colleagues, Advanced Clinical Practitioners, physiotherapists, social care and community services to deliver coordinated care.
- Providing specialist advice to colleagues across the wider multidisciplinary team.
- Supporting and supervising junior Occupational Therapists, Therapy Assistants and students.
- Leading service improvement initiatives and contributing to audits, quality improvement projects and service evaluation.
- Supporting evidence-based practice and helping shape the future direction of frailty services within the Trust.
About us
Mersey and West Lancashire Teaching Hospitals NHS Trust serves a population of over 600,000 with a workforce of over 10,500 dedicated and skilled staff across 21 sites.
Our services:
Acute Care
Providing emergency and maternity services at Whiston, Southport and Ormskirk hospitals, and medical and surgical specialties across all our sites.
Primary Care
Providing primary care services at Marshalls Cross Medical Centre situated in St Helens Hospital.
Community Services
Providing adult community services for St Helens and a wheelchair service in Chorley, South Ribble, and West Lancashire. Our inpatient unit at Newton Community Hospital is where patients needing acute hospital beds can continue rehabilitation. We also provide urgent care at our Urgent Treatment Centre located in St Helens town centre.
Specialist Regional Services
We provide the Mersey Regional Burns & Plastic Surgery Unit at Whiston Hospital and the Spinal Injuries Unit at Southport Hospital to more than 4 million people across the whole of Merseyside, West Lancashire, Cheshire, Isle of Man and North Wales.
Achievements:
- Rated Outstanding by CQC Inspection August 2018
- Top 100 places to work in the NHS (NHS Employers & Health Service Journal)
- National Preceptorship Accreditation (2023) for Nursing & AHP Preceptorship Programme.
You will be expected to undertake the Trusts' commitment to safeguarding and promoting the welfare of children, young people and vulnerable adults.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
£49,387 to £56,515 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
409-7703142-G
Job locations
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Job description
Job responsibilities
Why join our team?
Frailty is one of the fastest developing areas of healthcare. As services continue to expand, Occupational Therapists have an increasingly important role in assessment, rehabilitation, discharge planning and admission avoidance.
This post offers the opportunity to work across the full frailty pathway, providing a breadth of clinical experience that few roles can offer.
You'll work across a range of services including:
- GP Assessment Unit
- Medical Assessment Unit
- Bevan Court Specialist Frailty Service
- Frailty Reablement Unit
No two days are the same. You'll work with patients who present with complex physical, cognitive and social needs, requiring advanced assessment, clinical reasoning and collaborative decision-making.
About our team
We're a supportive, approachable and ambitious team that values collaboration and shared learning.
Our therapists work closely together, drawing on each other's experience to manage complex clinical situations and continuously improve patient care. We encourage new ideas, value professional curiosity and actively support staff who want to develop specialist interests or leadership skills.
You'll receive regular clinical and management supervision, opportunities for continuing professional development and encouragement to become involved in quality improvement, teaching and service development.
Whether you're developing your leadership skills, expanding your clinical expertise or contributing to innovation within frailty care, you'll find opportunities to grow here.
Who are we looking for?
We're looking for someone who enjoys working in a fast-paced environment and thrives on clinical challenge.
The successful candidate will demonstrate:
- HCPC registration as an Occupational Therapist.
- Post-registration experience in management of complex patients in frailty.
- Excellent clinical reasoning and sound decision-making skills.
- Confidence in working autonomously while recognising the value of multidisciplinary working.
- Experience supervising or supporting less experienced staff or students.
- Strong communication and interpersonal skills.
- A commitment to delivering compassionate, person-centred care.
- Enthusiasm for service improvement, quality improvement and professional development.
What can we offer you?
Joining our team means becoming part of a service that is committed to both excellent patient care and staff development.
We offer:
- A welcoming and supportive multidisciplinary team.
- Regular clinical supervision and leadership support.
- Opportunities for specialist training and continuing professional development.
- Involvement in quality improvement, research and service development.
- Opportunities to present work locally and nationally.
- A varied and rewarding clinical role where your contribution genuinely makes a difference to the lives of older people every day.
We'd love to meet you
Choosing the right role is an important decision, so we encourage prospective applicants to arrange an informal conversation or visit before applying.
This is a great opportunity to meet the team, learn more about the service and discuss how your experience and career aspirations align with the role.
For an informal discussion or to arrange a visit, please contact:
Job description
Job responsibilities
Why join our team?
Frailty is one of the fastest developing areas of healthcare. As services continue to expand, Occupational Therapists have an increasingly important role in assessment, rehabilitation, discharge planning and admission avoidance.
This post offers the opportunity to work across the full frailty pathway, providing a breadth of clinical experience that few roles can offer.
You'll work across a range of services including:
- GP Assessment Unit
- Medical Assessment Unit
- Bevan Court Specialist Frailty Service
- Frailty Reablement Unit
No two days are the same. You'll work with patients who present with complex physical, cognitive and social needs, requiring advanced assessment, clinical reasoning and collaborative decision-making.
About our team
We're a supportive, approachable and ambitious team that values collaboration and shared learning.
Our therapists work closely together, drawing on each other's experience to manage complex clinical situations and continuously improve patient care. We encourage new ideas, value professional curiosity and actively support staff who want to develop specialist interests or leadership skills.
You'll receive regular clinical and management supervision, opportunities for continuing professional development and encouragement to become involved in quality improvement, teaching and service development.
Whether you're developing your leadership skills, expanding your clinical expertise or contributing to innovation within frailty care, you'll find opportunities to grow here.
Who are we looking for?
We're looking for someone who enjoys working in a fast-paced environment and thrives on clinical challenge.
The successful candidate will demonstrate:
- HCPC registration as an Occupational Therapist.
- Post-registration experience in management of complex patients in frailty.
- Excellent clinical reasoning and sound decision-making skills.
- Confidence in working autonomously while recognising the value of multidisciplinary working.
- Experience supervising or supporting less experienced staff or students.
- Strong communication and interpersonal skills.
- A commitment to delivering compassionate, person-centred care.
- Enthusiasm for service improvement, quality improvement and professional development.
What can we offer you?
Joining our team means becoming part of a service that is committed to both excellent patient care and staff development.
We offer:
- A welcoming and supportive multidisciplinary team.
- Regular clinical supervision and leadership support.
- Opportunities for specialist training and continuing professional development.
- Involvement in quality improvement, research and service development.
- Opportunities to present work locally and nationally.
- A varied and rewarding clinical role where your contribution genuinely makes a difference to the lives of older people every day.
We'd love to meet you
Choosing the right role is an important decision, so we encourage prospective applicants to arrange an informal conversation or visit before applying.
This is a great opportunity to meet the team, learn more about the service and discuss how your experience and career aspirations align with the role.
For an informal discussion or to arrange a visit, please contact:
Person Specification
Qualifications
Essential
- Degree in Occupational Therapy
- HCPC registration
- Clinical Educators Certificate or equivalent/experience
Desirable
- MSc in relevant health studies or equivalent qualification/experience
Experience
Essential
- Advanced clinical knowledge relevant to the care environment and evidence of evidence based practise in relevant health setting
- Awareness of own strengths and limitations
- Knowledge of relevant national policies and guidance and relevant assessment tools
- Experience of leadership of a team including change management
- Evidence of effective working within an MDT
- Experience of Service development
- Demonstrate experience of problem solving approaches
- Audit and research in a clinical area
- Demonstrates continuous Professional Development
Skills
Essential
- Demonstrates ability to motivate team performance to achieve objectives
- Ability to prioritise and work to deadlines
- Ability to communicate effectively in a variety of settings
- Accurate record keeping, report writing and IT skills including presentation skills
- Have a flexible approach to working with good time management
Other
Essential
- Ability to travel various hospital locations by own car/ assisted driver
Our values
Essential
- We are Kind
- We are Open
- We are Inclusive
Person Specification
Qualifications
Essential
- Degree in Occupational Therapy
- HCPC registration
- Clinical Educators Certificate or equivalent/experience
Desirable
- MSc in relevant health studies or equivalent qualification/experience
Experience
Essential
- Advanced clinical knowledge relevant to the care environment and evidence of evidence based practise in relevant health setting
- Awareness of own strengths and limitations
- Knowledge of relevant national policies and guidance and relevant assessment tools
- Experience of leadership of a team including change management
- Evidence of effective working within an MDT
- Experience of Service development
- Demonstrate experience of problem solving approaches
- Audit and research in a clinical area
- Demonstrates continuous Professional Development
Skills
Essential
- Demonstrates ability to motivate team performance to achieve objectives
- Ability to prioritise and work to deadlines
- Ability to communicate effectively in a variety of settings
- Accurate record keeping, report writing and IT skills including presentation skills
- Have a flexible approach to working with good time management
Other
Essential
- Ability to travel various hospital locations by own car/ assisted driver
Our values
Essential
- We are Kind
- We are Open
- We are Inclusive
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Mersey and West Lancashire Teaching Hospitals NHS Trust
Address
Whiston Hospital
Warrington Road
Prescot
L35 5DR
United Kingdom
Employer's website
https://www.merseywestlancs.nhs.uk/ (Opens in a new tab)
Apply Now
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General Practitioner
Practice Plus Group - Health in Justice View all jobs
Posted 15 day(s) ago
Reference: 15349-1
Job summary
UNLOCK YOUR BEST WORK LIFE
+ MAKE A DIFFERENCE TO EVERY LIFE
We have an exciting opportunity for a General Practitioner to join our Primary Care team at HMP Gartree. HMP Gartree is a category B prison based in Market Harborough, housing around 650 patients. You will be working close with the multidisciplinary team, including GP's and ACP's to deliver Psychiatric support to adult males mainly aged 28-50. Most of whom have complex mental health and historic trauma needs.
Hours
Fridays: 8:00-1630 or 8.30-17.00.
This position is part time working 8 hours per week.
Salary
Youll receive an annual salary up to £135,000 per annum FTE - depending on experience.
How will we support you?
- Bespoke induction, including our Introducing Health in Justice training course
- Competency framework
- Regional and national career development opportunities
- Our bespoke Learning Management System to address your learning needs
- Support from the wider team
Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks.
Main duties of the job
Our General Practitioners are extremely valued and are well respected members of the Prison Healthcare community, as a General Practitioner, your responsibilities will vary. You will
- Deliver first class healthcare to a diverse group of patients, and therefore as a General Practitioner at Practice Plus Group you get the opportunity to further develop your knowledge in areas you wouldnt usually experience within a practice, or even A&E environment.
- Provide clinical assessment and diagnosis to patients requirements and make timely decisions regarding future management.
- Provide a highly specialist resource to other members of the healthcare team at site, as well as the patients you work with having active
- involvement in clinical governance and effectiveness activities.
It doesn't stop there we also offer:
- Discounts on shopping and leisure activities
- Support to grow in your role and continue your professional development
- 24/7 employee assistance helpline and financial assistance when you need it
About us
The Health in Justice team at Practice Plus Group makes a real difference across over 53 prisons, young offenders and immigration removal centres. Were the UKs leading independent provider of NHS services to over 40,000 patients in secure environments, always putting their needs first, regardless of their background.
Practice Plus Groups purpose is to Unlock your best work life and we stand by our core values:
- we treat patients and each other as we would like to be treated
- we act with integrity
- we embrace diversity
- we strive to do things better together
Requirements
- MBChB or MBBS
- Inclusion on the GMC Register and GP Performers List
- Evidence of engagement with annual appraisal
- Experience working as a General Practitioner in community general practice
- Evidence of continuing professional development
- Ability to work with patients with a history of substance misuse
- RCGP Certificate in Substance Misuse 1 and 2, or prepared to undertake these qualifications
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience Up to £135,000 per annum
Contract
Permanent
Working pattern
Part-time
Reference number
15349-1
Job locations
HMP Gartree
Gallow Field Rd
Market Harborough
Leicestershire
LE16 7RP
United Kingdom
Job description
Job responsibilities
As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.
You will;
Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach
Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes
Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice
Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks
Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews
Job description
Job responsibilities
As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.
You will;
Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach
Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes
Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice
Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks
Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews
Person Specification
Qualifications
Essential
- Please click apply to view the person specification and job description.
Desirable
- Please click apply to view the person specification and job description.
Experience
Essential
- Please click apply to view the person specification and job description.
Desirable
- Please click apply to view the person specification and job description.
Additional Criteria
Essential
- Please click apply to view the person specification and job description.
Desirable
- Please click apply to view the person specification and job description.
Person Specification
Qualifications
Essential
- Please click apply to view the person specification and job description.
Desirable
- Please click apply to view the person specification and job description.
Experience
Essential
- Please click apply to view the person specification and job description.
Desirable
- Please click apply to view the person specification and job description.
Additional Criteria
Essential
- Please click apply to view the person specification and job description.
Desirable
- Please click apply to view the person specification and job description.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Practice Plus Group - Health in Justice
Address
HMP Gartree
Gallow Field Rd
Market Harborough
Leicestershire
LE16 7RP
United Kingdom
Employer's website
https://practiceplushij.com/ (Opens in a new tab)
Employer details
Employer name
Practice Plus Group - Health in Justice
Address
HMP Gartree
Gallow Field Rd
Market Harborough
Leicestershire
LE16 7RP
United Kingdom
Employer's website
https://practiceplushij.com/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
Success!
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Medical Administrator / Coder
Tickhill and Colliery Medical Practice View all jobs
Posted 15 day(s) ago
Reference: A2131-26-0008
Job summary
We have a great opportunity at Tickhill and Colliery Medical Practice for a Medical Administrator/Coder. Clinical coding knowledge is an advantage.
The position is for 21 hours per week worked over 3 days.
You would be part of an excellent team and be responsible for the coding of relevant information into the patients electronic healthcare records on S1 clinical system, adhering to the practice coding policy. In addition, the post-holder will also support the multi-disciplinary team, providing administrative support as required, in line with the needs of the practice.
Main duties of the job
Accurately read-coding data on S1 into the patient record
Identifying relevant clinical information documented in patient correspondence, coding appropriately and completing any detailed actions
Input and extract data as required to support practice reports
File and store records as required
Photocopy documentation as required
Action all incoming faxes, emails and mail in a timely manner
Scanning of patient related documentation and attaching scanned documents to patients healthcare records
Input data into the patients healthcare records as necessary
Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
Carry out system searches as requested
Maintain a clean, tidy, effective working area at all times
Support all clinical staff with general administrative tasks as requested
About us
Tickhill and Colliery Medical Practice and operates from two sites with 8,800 patients. The partnership has 3 GP partners. Tickhill and Colliery Medical Practice is a forward thinking, innovative, training practice with a high level of quality clinical care with excellent QOF and long-term condition results. Our dedicated multidisciplinary clinical team includes General Practitioners, ANP, Practice Nurses, Health Care Assistants and Clinical Pharmacists with a supportive, committed administrative team.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Fixed term
Duration
12 months
Working pattern
Part-time, Flexible working
Reference number
A2131-26-0008
Job locations
25 St Marys Road
Tickhill
Doncaster
South Yorkshire
DN11 9NA
United Kingdom
Tickhill & Colliery Medical Practice
Scrooby Road
Harworth
DONCASTER
South Yorkshire
DN11 8JT
United Kingdom
Job description
Job responsibilities
Tickhill and Colliery Medical Practice is looking to recruit an enthusiastic, motivated and well-organised clinical coder to join our established team of clinical coders and scanners. Knowledge of S1 clinical system is desirable but not essential and training will be provided. Travel may be a requirement of this role between two practice sites and to attend meetings, training etc. .
Job description
Job responsibilities
Tickhill and Colliery Medical Practice is looking to recruit an enthusiastic, motivated and well-organised clinical coder to join our established team of clinical coders and scanners. Knowledge of S1 clinical system is desirable but not essential and training will be provided. Travel may be a requirement of this role between two practice sites and to attend meetings, training etc. .
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Experience of working in a general practice setting
Desirable
- Good knowledge of medical terminology
- S1 user skills
- Experience of working in a health care setting
- Experience of working in a general practice setting
- Flexibility to work outside of core office hours
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ Level 2 in Health and Social Care
Person Specification
Experience
Essential
- Experience of working with the general public
- Experience of administrative duties
- Experience of working in a health care setting
- Experience of working in a general practice setting
Desirable
- Good knowledge of medical terminology
- S1 user skills
- Experience of working in a health care setting
- Experience of working in a general practice setting
- Flexibility to work outside of core office hours
Qualifications
Essential
- GCSE grade A to C in English and Maths
Desirable
- NVQ Level 2 in Health and Social Care
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Tickhill and Colliery Medical Practice
Address
25 St Marys Road
Tickhill
Doncaster
South Yorkshire
DN11 9NA
United Kingdom
Employer's website
Employer details
Employer name
Tickhill and Colliery Medical Practice
Address
25 St Marys Road
Tickhill
Doncaster
South Yorkshire
DN11 9NA
United Kingdom
Employer's website
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Band 3 GPRU Coordinator
University Hospitals Birmingham NHS Foundation Trust View all jobs
Posted 15 day(s) ago
Reference: 15859
Job summary
Acute Medicine QEH are looking for an organised and detail-focused GPRU Co-ordinator to join the team. This is a Band 3 permanent post and will be based at QEH. The post holder will be required to work Monday to Friday, 10:00 to 18:00 (subject to service hours).
The post holder will play a key role in supporting the GP Receiving Unit and wider Acute Medicine services by accurately inputting and validating confidential patient data across multiple Trust systems. Using a range of data sources and analytical tools, you will help produce timely reports on key performance indicators - including length of stay, triage and clinical assessment times, and discharge targets - to support clinical and operational decision-making.
Alongside data entry and analysis, the role covers a broad range of administrative duties for the Acute Medicine Directorate, including maintaining accurate patient records, supporting data quality improvement activities, liaising with clinical staff and managers on data trends, and providing ad-hoc administrative support as required.
The ideal candidate will have strong Microsoft Office skills (particularly Excel), a proven track record of accuracy and attention to detail, and the ability to manage multiple tasks and meet strict deadlines while working confidently under their own initiative.
Main duties of the job
Accurately input confidential patient data into relevant systems in a timely manner, validating data across multiple Trust systems and data sources within strict time constraints.
Prepare daily and monthly reports for Acute Medicine services, including the GP Receiving Unit, covering KPIs such as 1-hour length of stay, time to MSDEC transfer, time to AMU admission, time to discharge, 15-minute triage and 30-minute clinical assessment targets.
Analyse complex information and data trends, producing reports and visualisations to support departmental and clinical decision-making.
Liaise with clinical staff & managers to feed back data trends and support improved staff/team performance.
Ensure data completeness, accuracy and compliance with data quality standards, identifying and correcting errors in data sets.
Assist with data collection, extraction, analysis and validation to support data quality improvement activity, under the guidance of the Service Manager and Operational/Clinical Leads.
Organise and maintain manual and electronic records, ensuring patient notes are correctly scanned and confidentiality is maintained at all times.
Maintain auditable information resources relating to data quality and keep records of completed data collection & audits.
Support the development of action plans to address data quality findings in conjunction with staff
Assist in the maintenance of electronic notes systems and attend meetings relevant to data quality
Provide ad-hoc administrative support
About us
University Hospitals Birmingham NHS Foundation Trust strives to have an inclusive culture where everyone feels like they belong, can thrive, knows that they add value and feels valued. We do this by developing compassionate and culturally competent leaders, being values driven in all that we do and by creating a welcoming and inclusive workplace that thrives on the diversity of our people. As such we want to attract and recruit talented individuals from all backgrounds, and for each of you to feel supported for the diversity you bring, to achieve your full potential. For those staff with a disability, including physical disability, long term health condition, mental health or neurodiverse condition, this also means being committed to making reasonable adjustments needed for you to carry out your role.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 3
Salary
£25,760 to £27,476 a year
Contract
Permanent
Working pattern
Full-time, Flexible working
Reference number
15859
Job locations
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Job description
Job responsibilities
*Please Note : For a detailed job description for this vacancy, please see attached Job Description*
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4
- *Business Administration NVQ level 3 or equivalent experience in an administrative environment
Desirable
- *Working knowledge of medical terminology
Experience
Essential
- *High level of competence in Microsoft Office programmes, including Excel. Word, PowerPoint, Access etc.
- *Excellent track record in accuracy.
- *Familiar with basic data manipulation including identification, accessing and downloading of data, design set up and development of data entry systems
Desirable
- *Advanced Excel skills.
- *Some knowledge of medical terms to aid in understanding clinical processes and the recording of precise information.
Additional Criteria
Essential
- *Ability to work well under pressure and achieve deadlines.
- *Identifies problems and suggests solutions or improvements.
- *Able to extract, collate, analyse and validate basic data.
- *Ability to work under own initiative.
- *Self-motivated.
- *Effective team worker.
- *Attention to detail.
- *Logical approach.
- *Professional attitude.
- *Enthusiastic.
- *Professional appearance and compliant with Trust Dress Code.
- *Builds positive relationships with health professionals.
- *Focuses on team objectives.
- *Positive, reliable and enthusiastic in order to achieve service needs.
Desirable
- *Identifies how different information interrelates.
- *Flexible.
- *Demonstrates willingness to achieve and progress within the organisation.
Person Specification
Qualifications
Essential
- *Good General Education (e.g. GCSE English and Maths A-C GCSE LEVEL 9-4
- *Business Administration NVQ level 3 or equivalent experience in an administrative environment
Desirable
- *Working knowledge of medical terminology
Experience
Essential
- *High level of competence in Microsoft Office programmes, including Excel. Word, PowerPoint, Access etc.
- *Excellent track record in accuracy.
- *Familiar with basic data manipulation including identification, accessing and downloading of data, design set up and development of data entry systems
Desirable
- *Advanced Excel skills.
- *Some knowledge of medical terms to aid in understanding clinical processes and the recording of precise information.
Additional Criteria
Essential
- *Ability to work well under pressure and achieve deadlines.
- *Identifies problems and suggests solutions or improvements.
- *Able to extract, collate, analyse and validate basic data.
- *Ability to work under own initiative.
- *Self-motivated.
- *Effective team worker.
- *Attention to detail.
- *Logical approach.
- *Professional attitude.
- *Enthusiastic.
- *Professional appearance and compliant with Trust Dress Code.
- *Builds positive relationships with health professionals.
- *Focuses on team objectives.
- *Positive, reliable and enthusiastic in order to achieve service needs.
Desirable
- *Identifies how different information interrelates.
- *Flexible.
- *Demonstrates willingness to achieve and progress within the organisation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Employer details
Employer name
University Hospitals Birmingham NHS Foundation Trust
Address
Queen Elizabeth Hospital
Mindelsohn Way
Birmingham
West Midlands
B15 2TH
United Kingdom
Employer's website
https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Healthcare Assistant / Phlebotomist
Elizabeth House Medical Practice View all jobs
Posted 15 day(s) ago
Reference: A6001-26-0001
Job summary
Elizabeth House Medical Practice is looking for an enthusiastic, caring and reliable Healthcare Assistant with phlebotomy expereince to join our friendly and supportive practice team.
This is an excellent opportunity for an experienced Healthcare Assistant who enjoys working directly with patients and being part of a busy general practice team.
The successful candidate will work alongside our GPs, Practice Nurses, Clinical Pharmacist and wider practice team to provide high-quality care to our patients. We are looking for someone who is professional, approachable, well organised and able to work both independently and as part of a team.
Previous experience of working within general practice or another healthcare setting would be desirable. Phlebotomy experience is essential, although training and support can be provided to develop additional HCA skills and competencies.
We are particularly looking for someone who takes pride in their work, communicates well with patients and colleagues and is willing to contribute positively to the continued development of our nursing and clinical team.
Main duties of the job
The role will involve providing a range of Healthcare Assistant and phlebotomy services to our practice population.
The main duties will include:
- Phlebotomy and preparation of samples for laboratory collection
- Blood pressure monitoring
- ECGs
- NHS and new patient health checks
- Urinalysis and collection of patient samples
- Height, weight and BMI measurements
- Supporting long-term condition monitoring
- Simple wound care and dressings, subject to competency
- Suture and staple removal, subject to competency
- 24-hour blood pressure monitoring
- Assisting clinicians with minor procedures and clinics where required
- Chaperoning patients when requested
- Maintaining accurate and contemporaneous patient records
- Maintaining clinical stock and ensuring treatment rooms and clinical areas are appropriately stocked
- Supporting vaccine and cold-chain monitoring where trained and appropriate
- Following infection prevention and control procedures
- Undertaking appropriate training and maintaining competencies relevant to the role
- Supporting the nursing and wider practice team with other appropriate clinical duties
The exact duties will depend upon the successful candidate's existing experience and competencies, with opportunities to develop additional HCA skills following appropriate training and assessment.
About us
Elizabeth House Medical Practice is a friendly GP practice based in Warlingham, Surrey, caring for a practice population of over 6,000 patients.
We pride ourselves on providing high-quality, patient-centred care and maintaining a welcoming and supportive environment for both our patients and staff.
Our multidisciplinary team includes GP Partners, Salaried GPs, ANP, Practice Nurses, Healthcare Assistants, a Clinical Pharmacist and an experienced reception and administration team. We work closely together and value good communication, teamwork and mutual support.
The practice is part of North Tandridge Primary Care Network, working collaboratively with neighbouring practices and other healthcare organisations to provide and develop services for our local population.
We use EMIS Web as our clinical system and embrace digital systems and new ways of working to improve patient access and support efficient delivery of care.
We are looking for someone who would like to become a valued member of our team and contribute to the friendly, professional and patient-focused culture of Elizabeth House Medical Practice.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 4
Salary
£28,392 to £31,157 a year Dependant on experience
Contract
Permanent
Working pattern
Part-time
Reference number
A6001-26-0001
Job locations
Elizabeth House Medical
515 Limpsfield Road
Warlingham
Surrey
CR6 9LF
United Kingdom
Job description
Job responsibilities
HEALTH CARE ASSISSTANT / PHLEBOTOMIST
HOURS: 28 hours per week hours to be negotiated over 4 days
Job summary
Working under the direct supervision of the nurse practitioner and senior practice nurses and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.
Duties and responsibilities:
New patient health checks
ECG recording
Phlebotomy
Minor wound care under the direct supervision of the practice nurse
Flu vaccination and pneumococcal under PSD completed by GP
Chaperoning duties
Checking trollies in clinical rooms to ensure stock is in date and available for all clinicians
Check the emergency trolley weekly
To order pathology supplies and medical supplies.
Ensure stock rotation and recording of deliveries
Monitor fridge temp each morning on the remote website, in line with the cold chain policy
Processing and management of laboratory samples requested by GPs/nurses
Assisting in the assessment and surveillance of patients health and well-being
Helping to raise awareness of health and well-being, and how it can be promoted
Assisting with the collection and collation of data on needs related to health and well-being
Assisting the admin in the booking of annual reviews and recall for new patient health checks
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness, and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
- Responsible for hand hygiene across the practice
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc, is sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Routine management of own team / team areas, and maintenance of workspace standards
- Waste management including collection, handling, segregation, container management, storage and collection
- Spillage control procedures, management and training
- Decontamination control procedures, management and training, and equipment maintenance
- Maintenance of sterile environments
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Job description
Job responsibilities
HEALTH CARE ASSISSTANT / PHLEBOTOMIST
HOURS: 28 hours per week hours to be negotiated over 4 days
Job summary
Working under the direct supervision of the nurse practitioner and senior practice nurses and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.
Duties and responsibilities:
New patient health checks
ECG recording
Phlebotomy
Minor wound care under the direct supervision of the practice nurse
Flu vaccination and pneumococcal under PSD completed by GP
Chaperoning duties
Checking trollies in clinical rooms to ensure stock is in date and available for all clinicians
Check the emergency trolley weekly
To order pathology supplies and medical supplies.
Ensure stock rotation and recording of deliveries
Monitor fridge temp each morning on the remote website, in line with the cold chain policy
Processing and management of laboratory samples requested by GPs/nurses
Assisting in the assessment and surveillance of patients health and well-being
Helping to raise awareness of health and well-being, and how it can be promoted
Assisting with the collection and collation of data on needs related to health and well-being
Assisting the admin in the booking of annual reviews and recall for new patient health checks
Confidentiality
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data
Health & Safety
The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):
- Using personal security systems within the workplace according to practice guidelines
- Awareness of national standards of infection control and cleanliness, and regulatory / contractual / professional requirements, and good practice guidelines
- Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
- Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff
- Responsible for hand hygiene across the practice
- Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice
- Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the clinical and patient process
- Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
- Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc, is sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.
- Safe management of sharps procedures including training, use, storage and disposal
- Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
- Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
- Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
- Undertaking periodic infection control training
- Routine management of own team / team areas, and maintenance of workspace standards
- Waste management including collection, handling, segregation, container management, storage and collection
- Spillage control procedures, management and training
- Decontamination control procedures, management and training, and equipment maintenance
- Maintenance of sterile environments
- Demonstrate due regard for safeguarding and promoting the welfare of children.
Equality and diversity
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.
Personal/Professional development
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work
Quality
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognize peoples needs for alternative methods of communication and respond accordingly
Contribution to the Implementation of Services:
The post-holder will:
- Apply practice policies, standards and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work
Person Specification
Experience
Essential
- Essential
- Previous experience working in a healthcare or patient-facing environment.
- Experience of taking blood samples independently and safely.
- Ability to communicate effectively and sensitively with patients.
- Understanding of patient confidentiality and information governance.
- Ability to work independently within agreed competencies and recognise when clinical advice is required.
- Ability to work effectively as part of a multidisciplinary team.
- Good organisational and time-management skills.
Desirable
- Previous experience as a Healthcare Assistant/Phlebotomist within general practice or primary care.
- Experience using EMIS or a similar clinical system.
- Experience undertaking HCA procedures such as ECGs, blood pressure monitoring, NHS Health Checks, urinalysis, wound care and suture/staple removal.
- Experience of clinical stock management and maintaining clinical areas.
Additional Criteria
Essential
- Caring, compassionate and patient-focused approach.
- Friendly, professional and approachable manner.
- Reliable, punctual and well organised.
- Flexible approach to work and willingness to support colleagues.
- Commitment to infection prevention and control, safeguarding, health and safety, equality and diversity.
- Willingness to undertake an appropriate DBS check.
- Ability to maintain strict patient confidentiality at all times.
- Ability to work the hours required by the practice.
Qualifications
Essential
- Essential
- Competent and experienced in phlebotomy.
- Good standard of written and spoken English.
- Basic IT skills.
- Willingness to undertake mandatory and role-specific training.
- Willingness to maintain and develop competencies relevant to the HCA role.
Desirable
- Desirable
- Care Certificate, Healthcare Assistant qualification or equivalent.
- Relevant clinical training and competency certificates.
- Training in ECGs, NHS Health Checks, wound care, suture/staple removal, urinalysis and blood pressure monitoring.
Person Specification
Experience
Essential
- Essential
- Previous experience working in a healthcare or patient-facing environment.
- Experience of taking blood samples independently and safely.
- Ability to communicate effectively and sensitively with patients.
- Understanding of patient confidentiality and information governance.
- Ability to work independently within agreed competencies and recognise when clinical advice is required.
- Ability to work effectively as part of a multidisciplinary team.
- Good organisational and time-management skills.
Desirable
- Previous experience as a Healthcare Assistant/Phlebotomist within general practice or primary care.
- Experience using EMIS or a similar clinical system.
- Experience undertaking HCA procedures such as ECGs, blood pressure monitoring, NHS Health Checks, urinalysis, wound care and suture/staple removal.
- Experience of clinical stock management and maintaining clinical areas.
Additional Criteria
Essential
- Caring, compassionate and patient-focused approach.
- Friendly, professional and approachable manner.
- Reliable, punctual and well organised.
- Flexible approach to work and willingness to support colleagues.
- Commitment to infection prevention and control, safeguarding, health and safety, equality and diversity.
- Willingness to undertake an appropriate DBS check.
- Ability to maintain strict patient confidentiality at all times.
- Ability to work the hours required by the practice.
Qualifications
Essential
- Essential
- Competent and experienced in phlebotomy.
- Good standard of written and spoken English.
- Basic IT skills.
- Willingness to undertake mandatory and role-specific training.
- Willingness to maintain and develop competencies relevant to the HCA role.
Desirable
- Desirable
- Care Certificate, Healthcare Assistant qualification or equivalent.
- Relevant clinical training and competency certificates.
- Training in ECGs, NHS Health Checks, wound care, suture/staple removal, urinalysis and blood pressure monitoring.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Elizabeth House Medical Practice
Address
Elizabeth House Medical
515 Limpsfield Road
Warlingham
Surrey
CR6 9LF
United Kingdom
Employer's website
https://www.elizabethhousemedicalpractice.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Elizabeth House Medical Practice
Address
Elizabeth House Medical
515 Limpsfield Road
Warlingham
Surrey
CR6 9LF
United Kingdom
Employer's website
https://www.elizabethhousemedicalpractice.nhs.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Healthcare Assistant
Derbyshire Community Health Services NHSFT View all jobs
Posted 15 day(s) ago
Reference: 842-SCS-7724-26
Job summary
We are looking for a highly motivated compassionate and caring individual that is looking to join our dynamic and successful Sexual Health Service within Derby city and County clinics.
If you are wanting to be part of a team give the highest quality patient care then we would like to hear from you.
We are innovative service always looking at ways to enhance patient care and our processes. We encourage everyone to have a voice.
The main duties of the role include the following, supporting the clinicians within the clinics . Caring for patients with empathy and compassion, including chaperoning, taking blood, Microscopy, supporting the patients with taking samples and swabs.
Main duties of the job
- Responsible for the preparation and maintenance of a clean and safe clinical area.
- To actively promote and signpost sexual health services and general health promotion services. As part of this post the expected to work flexibly work across Derby City and County clinics.
- Understand the patient need and respond accordingly by adapting to a variety of clinical presentations.
- Working effectively with a multidisciplinary team including doctors, nurses, HCA colleagues, Sexual Health Promotion and senior leaders to ensure safe and effective care.
About us
Our purpose is to provide community health services to a patient population of over one million people in Derbyshire and Derby, as part of Joined Up Care Derbyshire.
We employ around 4,200 substantive staff, caring for patients in 11 community hospitals and more than 30 health centres, as well as in clinics, GP practices, schools, care homes and, increasingly, in people's own homes and via virtual consultations.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 2
Salary
£25,272 a year pro rata
Contract
Permanent
Working pattern
Full-time
Reference number
842-SCS-7724-26
Job locations
Florence Nightingale community hospital
London Road
Derby
DE12QY
United Kingdom
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Job description
Job responsibilities
PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.
Person Specification
Essential
Essential
- GCSE Maths and English C or above
- Educated to NVQ Level 2 in a relevant subject or Equivalent
- IT Literacy skills
- Venepuncture trained or willingness to undertake training on appointment
- Able to travel across the City and County south peripherals
- Experience of working in a NHS clinic / NHS surgery
- Essential oral and written communication skills
Desirable
- Knowledge of Contraception and Sexual health screening
- Safeguarding procedures
- Ability to work effectively and collaboratively with a wide range of healthcare providers.
Skills
Essential
- Excellent Team working skills
- Ability to work effectively and collaboratively with a wide range of health care providers
Person Specification
Essential
Essential
- GCSE Maths and English C or above
- Educated to NVQ Level 2 in a relevant subject or Equivalent
- IT Literacy skills
- Venepuncture trained or willingness to undertake training on appointment
- Able to travel across the City and County south peripherals
- Experience of working in a NHS clinic / NHS surgery
- Essential oral and written communication skills
Desirable
- Knowledge of Contraception and Sexual health screening
- Safeguarding procedures
- Ability to work effectively and collaboratively with a wide range of healthcare providers.
Skills
Essential
- Excellent Team working skills
- Ability to work effectively and collaboratively with a wide range of health care providers
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Florence Nightingale community hospital
London Road
Derby
DE12QY
United Kingdom
Employer's website
Employer details
Employer name
Derbyshire Community Health Services NHSFT
Address
Florence Nightingale community hospital
London Road
Derby
DE12QY
United Kingdom
Employer's website
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 15 day(s) ago
Reference: 4265-8285641
Job summary
Looking for a role that fits around your life while making a real difference?
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Peterborough site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm.
Main duties of the job
Your Role:o First Contact: Manage urgent and non-urgent cases, providing essential medical advice.o NHS Pathways Software: Assess patients' conditions and direct them to the appropriate healthcare professional or service.o Advanced Training: Use your advanced listening and probing skills to ensure every patient receives clear advice and is signposted correctly.
Please note that training is for 6 weeks, 9am-5pm regardless of contracted hours.
About us
Why HUC?o Thriving and Growing: Our continued growth means more opportunities for you!o Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.o Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.o Community Impact: Be a vital part of your community, providing essential care and support to those in need.o A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.o Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.21 to £15.86 an hour per hour
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
4265-8285641
Job locations
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
United Kingdom
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Sand Martin House
Bittern Way
Peterborough
PE2 8TY
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 15 day(s) ago
Reference: 4265-8285668
Job summary
Looking for a role that fits around your life while making a real difference?
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.
Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.
About us
Why HUC?
Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.
Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.
Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.
Make this summer meaningful.Be the voice that helps patients get the care they need.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.71 to £17.51 an hour per hour
Contract
Permanent
Working pattern
Full-time, Part-time
Reference number
4265-8285668
Job locations
The old Ambulance station
Ascots Lane
Welwyn Garden City
AL7 4HL
United Kingdom
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
The old Ambulance station
Ascots Lane
Welwyn Garden City
AL7 4HL
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
The old Ambulance station
Ascots Lane
Welwyn Garden City
AL7 4HL
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 15 day(s) ago
Reference: 4265-8285696
Job summary
Looking for a role that fits around your life while making a real difference?
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm
Main duties of the job
Your Role: Make Every Call Count
Be the First Point of ContactHandle urgent and non-urgent calls, helping patients get the care they need quickly and safely.
Use NHS Pathways with ConfidenceAssess symptoms using NHS Pathways and direct patients to the mostappropriate healthcareprofessional or service.
Provide Reassurance When It Matters MostUseyou'relistening and communication skills to offer clear advice andaccurateguidance.
About us
Why HUC?
Thriving and Growing: Our continued growth means more opportunities for you!
Diverse Roles: As a 111 Call Handler, you'll be the first point of contact, making a real difference in patients' lives.
Skill Development: No previous healthcare is needed for this role. Ambitious? We offer plenty of opportunities to develop your skills and explore new avenues within our organisation. For many this role is a stepping stone into a rewarding career in healthcare.
Community Impact: Be a vital part of your community, providing essential care and support to those in need.
A Team That Becomes a Family: Join a supportive team where colleagues become like family, working together to make a difference.
Free Training: Our comprehensive 6 week, full time training course, will give you all the tools you need to start making a difference. Don't worry, we continue to support you and help develop your skill once you start taking calls.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.21 an hour £12.21 +Unsociable hours enhancements.
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
4265-8285696
Job locations
Taunton Call Centre, Ashford Court, Taunton
Ashford Court
Taunton
TA1 2PX
United Kingdom
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation, please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Taunton Call Centre, Ashford Court, Taunton
Ashford Court
Taunton
TA1 2PX
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Taunton Call Centre, Ashford Court, Taunton
Ashford Court
Taunton
TA1 2PX
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 15 day(s) ago
Reference: 4265 - 8285700
Job summary
Join HUC and become part of a team that ensures patients across Hertfordshire, Cambridgeshire, Bedfordshire, West Essex, and the Southwest receive the care they need--when they need it most. We support 4.5 million people with vital NHS 111 and Out of Hours GP services, 24/7, 365 days a year.
At our Welwyn Garden City site, we currently have availability for both day and night shifts, giving you the flexibility to find a working pattern that fits around your life.
To get started, you'll need to complete a comprehensive 6-week training programme, Monday to Friday, 9am-5pm
Main duties of the job
Why HUC?
Start a Meaningful CareerFor many people, this role is the first step into a rewarding healthcare career.
Be Part of Something That MattersYou'll be the voice patients hear when they need help,reassuranceor urgent guidance.
Fully Funded TrainingOur comprehensive6-week full-time training programmegives you the confidence and skills you need to succeed.
Great BenefitsNHS Pension, NHS Discounts, Wellbeing Hub and more.
Supportive Team CultureJoin a workplace where colleagues support each other and succeed together.
About us
Join the HUC Family and Enjoy Exceptional Benefits That Truly Make a Difference!
?Exclusive Discounts:Unlock amazing savings on shopping, travel, and entertainment through our Discount Hub, Blue Light Card, Tickets for Good, and more. From everyday essentials to special experiences, we've got your wallet covered!
?NHS Pension Scheme:Secure your future with the NHS Pension, offering peace of mind and valuable long-term financial benefits for all our staff.
?Wellbeing Support:Your health matters! Enjoy access to counselling services, personalised health plans, calming meditation guides, energising fitness routines, and delicious recipes to keep you thriving every day.
?Recognition and Rewards:Your hard work won't go unnoticed! Celebrate your achievements with peer shout-outs, special awards, and exclusive event vouchers that show how much we appreciate you.
?Financial Perks:Take the stress out of money matters with free financial advice, a healthcare cash plan to cover everyday expenses, and smart savings options through our Credit Union.
?Career Growth:Build the future you deserve with our My Academy training programs, exciting internal vacancies, and regular updates to keep you in the loop with HUC news and opportunities.
?Office Comforts: Stay refreshed with unlimited tea and coffee, enjoy the ease of free parking, and recharge in our dedicated relaxation areas. Plus, join in on engaging team events that make every workday more enjoyable!
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.21 an hour per hour plus unsociable hours enhancement
Contract
Permanent
Working pattern
Full-time, Part-time, Flexible working
Reference number
4265 - 8285700
Job locations
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Job description
Job responsibilities
For a full job description and full person specification, along with more details about our organisation and rota information please see attached documentation,
111 Call Handlers may be providing healthcare while working under the direction or supervision of regulated healthcare professionals. In order to do this, the call handler must receive direct instructions from the regulated healthcare professional about how to treat the patient whilst the healthcare is being provided. If this is in place, the call handler will be in regulated activity with children and adults and so an Enhanced DBS check in the child and adult workforce with both Barred Lists checks can be requested.
Please note that we are unable to offer visa sponsorship for this role. Applicants must have the right to work in the UK for the full duration of their employment without requiring employer sponsorship, including after the expiry of any time-limited visa (such as a Graduate visa).
We reserve the right to close this vacancy early, should we receive sufficient applications.
Please do not apply through any third party websites, please only apply through TRAC.
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Person Specification
Address
Essential
- Lives within 60 minute commute
- Has Customer Service Experience
- Has the right to work in the UK
- Can commit to 6 weeks full time training (9am-5pm Monday- Friday)
Desirable
- Previous Call Handling Experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
HUC
Address
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Employer details
Employer name
HUC
Address
Technology House, 239 Ampthill Road, Bedford
239 Ampthill Road
Bedford
MK42 9AZ
United Kingdom
Employer's website
https://hucweb.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 15 day(s) ago
Reference: J206-VIS8616
Job summary
Synnovis is a partnership between SYNLAB UK & Ireland and the NHS. Our organisation brings together the very best in clinical, scientific and operational expertise.
This vacancy is within the infection services department based in the recently opened centralised laboratory in Blackfriars, London. You will have the opportunity to work in this modern, newly designed and state of the art department.
The successful candidate will join a large team of Biomedical and Clinical Scientists and support staff producing more than one million test results annually. The department operates a full 24/7 service.
Main duties of the job
- Reporting to the Operations Manager, you will have a high level of responsibility, working to ensure successful service delivery, in line with corporate objectives.
- Participate in the strategic development and improvement of the service
- Work early, late, night and weekend / Bank Holiday shifts as required.
- Ensure compliance with all regulatory and quality requirements of regulatory directives and accreditation bodies.
- To line manage employees delivering all aspects of people management, including recruitment, performance and absence management.
- Demonstrate professionalism, patience and empathy when communicating with people who do not share the same level of knowledge or understanding.
- Develop, prepare, write, and review relevant documents, including SOPs, COSHH and risk assessments in line with ISO standards.
About us
Your development and learning
You will have a suite of learning opportunities available through The ACCE competencies programme, the Scientific Learning and Development Fund and the Synnovis Academy through which you can receive funding / support for advanced qualifications.
Through our Innovation Accelerator Fund, you can apply for finance to get that new innovative scientific project off the ground, and participate with the wider scientific community through symposiums, conferences and other peer group meetings.
Details
Date posted
10 September 2026
Pay scheme
Agenda for change
Band
Band 7
Salary
Depending on experience £58,133 to £65,261 per annum depending on experience
Contract
Permanent
Working pattern
Full-time
Reference number
J206-VIS8616
Job locations
Friars Bridge Court
41-43 Blackfriars Road
London
SE1 8NZ
United Kingdom
Job description
Job responsibilities
Purpose of the Job
This role delivers specialist biomedical investigations and provides first line people management as part of the laboratory team. Reporting to the Operations Manager, you will have a high level of responsibility, including leading in an area of expertise, to ensure the successful delivery of pathology services, in line with our corporate objectives.
What you will do
You will hold a variety of accountabilities in the laboratory environment. These include, but are not limited to:
- Responsible for a specialist area, providing specialised technical scientific services andcommunicating complex information that will aid and determine clinical diagnosis.
- Contribute to the development of specialist investigations, identifying better ways ofworking and finding efficiencies in service delivery.
- Manage day-to-day staffing with the Operations Manager to ensure all resourcing needsare met, manage workflow and relevant training to meet turnaround times, cover benchwork and where required supervise others as part of early or late or weekend shifts.
- Take part in other activities such as audits, training, and potentially clinical trials asrequired.
Key Responsibilities
- Analyse samples in line with local Standard Operating Procedures (SOPs) including but not limited to recording results and necessary action on the Laboratory Information Management System (LIMS), ensuring all Information Governance (IG) requirements are met.
- Maintain standards of conduct required by the HCPC to practice as a registered Biomedical Scientist.
- Provide technical advice to clinical colleagues as required and within limits of competency.
- Participate in the strategic development and service improvement of the analytical service, be responsible for the implementation of new techniques, equipment, and tests, as directed including all verification and validation work. Where necessary this will include analysing clinical trial samples.
- Ensure all incidents and events are correctly reported by junior staff in Q-Pulse quality management database and other relevant software and support them in quality learning procedures and investigations.
- In conjunction with the Quality team, monitor, report and action errors, hazards, and incidents logged in the CAPA module of Q-Pulse. This may include taking part in investigations of incidents and providing expert insight into making improvements based on outcomes.
- Participate in appropriate clinical audits as required and directed.
- Monitor, and report on EQA and IQC procedures and be responsible for correcting problems that have been identified.
- Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including:
- Care Quality Commission - UKAS - Synnovis policies and SOPs - Any other body in area of responsibility
- Provide supervision for all employees, including participating in early, late, night and weekend and Bank Holiday shifts as required.
- Line manage employees as required. This includes delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.
- Encourage junior employees in their scientific expertise, knowledge and professional development, including the safe use of highly complex and sensitive equipment.
- Develop, prepare, write, and review relevant documents, including SOPs, COSHH and risk assessments in line with ISO 15189 2022 standards.
- Demonstrate ongoing laboratory-based competency against training plans.
- Ensure that all Synnovis policies and procedures are implemented and maintained.
- Demonstrate professionalism, patience and empathy when explaining complex subjects, and in particular when communicating with people who do not share the same level of knowledge or understanding.
- Attend, and where required, chair regular departmental meetings and contribute to effective communication within the department.
- Work closely with Operations Managers to ensure stock inventory compliance.
- Deputise for the Operations Manager including attendance at meetings, as required.
- Take part in CPD activities to ensure that your practices and knowledge are always relevant and up to date to your specific area.
Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS to deliver and transform pathology services across South East London.The partnership provides services to 1.7 million people living in South Eeast London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.
The hub is an eight-storey building, and we are working across 10 floors including the ground and lower ground floors.
Synnovis corporate function operates from the hub on the 8th floor, above the laboratories underneath. This is a total net internal area of almost 10,000m squared across the 10 floors.
Based in Blackfriars, its less than a 5 minute walk from Southwark Tube or Blackfriars station and nestled closely to a vast array of entertainment and fabulous places to dine, relax and meet people.
Job description
Job responsibilities
Purpose of the Job
This role delivers specialist biomedical investigations and provides first line people management as part of the laboratory team. Reporting to the Operations Manager, you will have a high level of responsibility, including leading in an area of expertise, to ensure the successful delivery of pathology services, in line with our corporate objectives.
What you will do
You will hold a variety of accountabilities in the laboratory environment. These include, but are not limited to:
- Responsible for a specialist area, providing specialised technical scientific services andcommunicating complex information that will aid and determine clinical diagnosis.
- Contribute to the development of specialist investigations, identifying better ways ofworking and finding efficiencies in service delivery.
- Manage day-to-day staffing with the Operations Manager to ensure all resourcing needsare met, manage workflow and relevant training to meet turnaround times, cover benchwork and where required supervise others as part of early or late or weekend shifts.
- Take part in other activities such as audits, training, and potentially clinical trials asrequired.
Key Responsibilities
- Analyse samples in line with local Standard Operating Procedures (SOPs) including but not limited to recording results and necessary action on the Laboratory Information Management System (LIMS), ensuring all Information Governance (IG) requirements are met.
- Maintain standards of conduct required by the HCPC to practice as a registered Biomedical Scientist.
- Provide technical advice to clinical colleagues as required and within limits of competency.
- Participate in the strategic development and service improvement of the analytical service, be responsible for the implementation of new techniques, equipment, and tests, as directed including all verification and validation work. Where necessary this will include analysing clinical trial samples.
- Ensure all incidents and events are correctly reported by junior staff in Q-Pulse quality management database and other relevant software and support them in quality learning procedures and investigations.
- In conjunction with the Quality team, monitor, report and action errors, hazards, and incidents logged in the CAPA module of Q-Pulse. This may include taking part in investigations of incidents and providing expert insight into making improvements based on outcomes.
- Participate in appropriate clinical audits as required and directed.
- Monitor, and report on EQA and IQC procedures and be responsible for correcting problems that have been identified.
- Ensure compliance with all regulatory and quality requirements of regulatory directives, accreditation bodies, and local management including:
- Care Quality Commission - UKAS - Synnovis policies and SOPs - Any other body in area of responsibility
- Provide supervision for all employees, including participating in early, late, night and weekend and Bank Holiday shifts as required.
- Line manage employees as required. This includes delivering all aspects of people management, such as recruitment, performance management, absence management, learning and development, employee health and wellbeing.
- Encourage junior employees in their scientific expertise, knowledge and professional development, including the safe use of highly complex and sensitive equipment.
- Develop, prepare, write, and review relevant documents, including SOPs, COSHH and risk assessments in line with ISO 15189 2022 standards.
- Demonstrate ongoing laboratory-based competency against training plans.
- Ensure that all Synnovis policies and procedures are implemented and maintained.
- Demonstrate professionalism, patience and empathy when explaining complex subjects, and in particular when communicating with people who do not share the same level of knowledge or understanding.
- Attend, and where required, chair regular departmental meetings and contribute to effective communication within the department.
- Work closely with Operations Managers to ensure stock inventory compliance.
- Deputise for the Operations Manager including attendance at meetings, as required.
- Take part in CPD activities to ensure that your practices and knowledge are always relevant and up to date to your specific area.
Synnovis is a pathology partnership between SYNLAB UK and Ireland, and the NHS to deliver and transform pathology services across South East London.The partnership provides services to 1.7 million people living in South Eeast London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.
The hub is an eight-storey building, and we are working across 10 floors including the ground and lower ground floors.
Synnovis corporate function operates from the hub on the 8th floor, above the laboratories underneath. This is a total net internal area of almost 10,000m squared across the 10 floors.
Based in Blackfriars, its less than a 5 minute walk from Southwark Tube or Blackfriars station and nestled closely to a vast array of entertainment and fabulous places to dine, relax and meet people.
Person Specification
Qualifications
Essential
- BSC (Hons) IBMS accredited degree or equivalent
- HCPC State registration as a Biomedical Scientist
- Specialist portfolio in Microbiology or equivalent experience (if HCPC Registration via IBMS Portfolio route) or FIBMS
- MSc, FIBMS or equivalent experience in a similar role.
- Evidence of ongoing Continuous Professional Development (CPD)
Desirable
- Quality or Management qualification
- Willing to work towards higher levels of professional practice
- IBMS membership
Experience
Essential
- Leadership qualities with experience of coaching, coordinating and managing a team
- Experience of supervising junior employees
- Significant demonstrable discipline specific practical experience.
- Lead in area of special interest and expertise in one or more areas of the laboratory, for example Quality, Health & Safety, Training or IT
Desirable
- Cultivating junior colleagues with skills in areas of interest or expertise such as Quality, Healthy & Safety, Training or IT.
- Cultivating Specialist BMS with skills in research, clinical or analytical areas.
- Acting as owner for escalation and communication to internal and external users in the event of quality/analyser/assay failures.
- Line management experience
- Worked as part of a 24/7 shift pattern.
Skills & Knowledge
Essential
- Demonstrates a high degree of skill, knowledge and judgement where interpretation of results can be highly subjective
- Well developed physical skills, demonstrable ability to use precision equipment and consumables.
- Manage the resolution of troubleshooting activity for highly technical and precision equipment and assays
- Ability to troubleshoot and train those who use the Laboratory Information Management System
- Ability to manage effectively in a changing dynamic environment with multiple conflicting priorities
- Knowledge of effective line management techniques including all aspects of people management, for example recruitment and rota management
- Ability to maintain focus and concentration for extended periods of time.
- Knowledge of the correct policies and procedures to implement in relation to quality systems, with reference to ISO/UKAS.
- Knowledge of the management of laboratory procedures in your own area, including following Health & Safety legislation and procedures.
Desirable
- Good awareness of current issues within pathology, both locally and nationally.
Person Specification
Qualifications
Essential
- BSC (Hons) IBMS accredited degree or equivalent
- HCPC State registration as a Biomedical Scientist
- Specialist portfolio in Microbiology or equivalent experience (if HCPC Registration via IBMS Portfolio route) or FIBMS
- MSc, FIBMS or equivalent experience in a similar role.
- Evidence of ongoing Continuous Professional Development (CPD)
Desirable
- Quality or Management qualification
- Willing to work towards higher levels of professional practice
- IBMS membership
Experience
Essential
- Leadership qualities with experience of coaching, coordinating and managing a team
- Experience of supervising junior employees
- Significant demonstrable discipline specific practical experience.
- Lead in area of special interest and expertise in one or more areas of the laboratory, for example Quality, Health & Safety, Training or IT
Desirable
- Cultivating junior colleagues with skills in areas of interest or expertise such as Quality, Healthy & Safety, Training or IT.
- Cultivating Specialist BMS with skills in research, clinical or analytical areas.
- Acting as owner for escalation and communication to internal and external users in the event of quality/analyser/assay failures.
- Line management experience
- Worked as part of a 24/7 shift pattern.
Skills & Knowledge
Essential
- Demonstrates a high degree of skill, knowledge and judgement where interpretation of results can be highly subjective
- Well developed physical skills, demonstrable ability to use precision equipment and consumables.
- Manage the resolution of troubleshooting activity for highly technical and precision equipment and assays
- Ability to troubleshoot and train those who use the Laboratory Information Management System
- Ability to manage effectively in a changing dynamic environment with multiple conflicting priorities
- Knowledge of effective line management techniques including all aspects of people management, for example recruitment and rota management
- Ability to maintain focus and concentration for extended periods of time.
- Knowledge of the correct policies and procedures to implement in relation to quality systems, with reference to ISO/UKAS.
- Knowledge of the management of laboratory procedures in your own area, including following Health & Safety legislation and procedures.
Desirable
- Good awareness of current issues within pathology, both locally and nationally.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Synnovis Analytics
Address
Friars Bridge Court
41-43 Blackfriars Road
London
SE1 8NZ
United Kingdom
Employer's website
Employer details
Employer name
Synnovis Analytics
Address
Friars Bridge Court
41-43 Blackfriars Road
London
SE1 8NZ
United Kingdom
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Salaried General Practitioner
Oakridge Park Medical Centre View all jobs
Posted 15 day(s) ago
Reference: A2195-26-0011
Job summary
Oakridge Park Medical Centre is seeking a compassionate and motivated GP to join our friendly and supportive team. We are looking for an enthusiastic clinician who is committed to delivering high-quality patient care and can work confidently and effectively in a busy primary care environment.
This is an exciting opportunity to join a well established and forward-thinking practice serving a growing patient population in Milton Keynes. The successful candidate will play a key role in delivering excellent clinical care while contributing to the ongoing development of the practice and wider Primary Care Network.
This role is offered on a fixed-term contract until 31 March 2027, with the potential for extension, subject to funding and service requirements. Immediate start date is preferred
Sessions: Part-time or full-time (4-8 sessions per week, depending on preference)
Contract: Fixed term until 31 March 2027, with potential to extend
Salary: Competitive and dependent on experience
Location: Oakridge Park Medical Centre, Milton Keynes
Clinical System: SystmOne
Main duties of the job
The successful candidate will deliver high-quality, patient-centred care to the practice population through face-to-face, telephone and online consultations. Responsibilities include assessing, diagnosing and managing a wide range of acute and chronic conditions, prescribing safely and effectively, reviewing and actioning clinical correspondence and test results, maintaining accurate clinical records, and undertaking home visits where appropriate.
The role also involves supporting patients with long-term conditions, managing referrals, contributing to quality improvement and clinical governance activities, achieving QOF and Enhanced Service objectives, and working collaboratively within the multidisciplinary team. In addition, the post holder will participate in continuing professional development.
About us
Oakridge Park Medical Centre is a thriving GP practice based in Milton Keynes, committed to providing high-quality, patient-centred healthcare to our local community.
Our multidisciplinary team includes experienced GPs, nursing staff, healthcare assistants, pharmacists, care coordinators, and administrative colleagues who work collaboratively to deliver excellent patient outcomes. Through our Primary Care Network partnerships, we have access to a range of additional healthcare professionals who support our population's diverse needs.
We pride ourselves on fostering a supportive working environment where staff wellbeing, professional development, and excellent patient care are at the heart of everything we do.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Fixed term
Duration
6 months
Working pattern
Full-time, Part-time
Reference number
A2195-26-0011
Job locations
30 Texel Close
Oakridge Park
Milton Keynes
MK14 6GL
United Kingdom
Job description
Job responsibilities
Oakridge Park Medical Centre is seeking a compassionate and motivated GP to join our friendly and supportive team. We are looking for an enthusiastic clinician who iscommitted to delivering high-quality patient care and can work confidently and effectively in a busy primary care environment.
This is an exciting opportunity to join a well-established and forward-thinking practiceserving a growing patient population in Milton Keynes. The successful candidate will play a key role in delivering excellent clinical care while contributing to the ongoing development of the practice and wider Primary Care Network.
This role is offered on a fixed-term contract until 31 March 2027, with the potential for extension, subject to funding and service requirements. immediate start preferred
About Us
Oakridge Park Medical Centre is a thriving GP practice based in Milton Keynes, committed to providing high-quality, patient-centred healthcare to our local community.
Our multidisciplinary team includes experienced GPs, nursing staff, healthcare assistants, pharmacists, care coordinators, and administrative colleagues who work collaboratively to deliver excellent patient outcomes. Through our Primary Care Network partnerships, we have access to a range of additional healthcare professionals who support our population's diverse needs.
We pride ourselves on fostering a supportive working environment where staff wellbeing, professional development, and excellent patient care are at the heart of everything we do.
Training Practice
As a training practice, we are committed to supporting the development of the future healthcare workforce. We regularly host GP Registrars, undertaking clinical placements.
We encourage continuous learning within the practice and actively support clinicians in developing specialist interests and expanding their skills through education and training.
Main Duties of the Role
- The successful candidate will be responsible for:
- Clinical Responsibilities
- Delivering high-quality, evidence-based medical care to the registered practice population.
- Undertaking face-to-face, telephone, and online consultations.
- Assessing, diagnosing, and managing acute and chronic medical conditions.
- Prescribing safely and effectively in accordance with NHS and local guidelines.
- Reviewing and actioning test results, hospital correspondence, and clinical documentation promptly.
- Undertaking home visits where clinically appropriate.
- Maintaining accurate and contemporaneous clinical records using SystmOne.
- Participating in care planning and health promotion activities for patients withlong-term conditions.
- Managing referrals and associated clinical administration in a timely manner.
- Quality and Governance
- Supporting the achievement of Quality and Outcomes Framework (QOF) and
- Enhanced Service targets.
- Participating in clinical audits, significant event reviews, and quality
- improvement initiatives.
- Promoting evidence-based practice throughout the organisation.
- Maintaining a strong awareness of safeguarding responsibilities for children and vulnerable adults.
- Ensuring compliance with all relevant NHS and practice policies, including
- infection prevention, confidentiality, and information governance.
- Professional Development
- Maintaining GMC registration, appraisal, and revalidation requirements.
- Participating in continuing professional development (CPD) activities and
- mandatory training.
- Contributing positively to the development of the wider practice team.
Job description
Job responsibilities
Oakridge Park Medical Centre is seeking a compassionate and motivated GP to join our friendly and supportive team. We are looking for an enthusiastic clinician who iscommitted to delivering high-quality patient care and can work confidently and effectively in a busy primary care environment.
This is an exciting opportunity to join a well-established and forward-thinking practiceserving a growing patient population in Milton Keynes. The successful candidate will play a key role in delivering excellent clinical care while contributing to the ongoing development of the practice and wider Primary Care Network.
This role is offered on a fixed-term contract until 31 March 2027, with the potential for extension, subject to funding and service requirements. immediate start preferred
About Us
Oakridge Park Medical Centre is a thriving GP practice based in Milton Keynes, committed to providing high-quality, patient-centred healthcare to our local community.
Our multidisciplinary team includes experienced GPs, nursing staff, healthcare assistants, pharmacists, care coordinators, and administrative colleagues who work collaboratively to deliver excellent patient outcomes. Through our Primary Care Network partnerships, we have access to a range of additional healthcare professionals who support our population's diverse needs.
We pride ourselves on fostering a supportive working environment where staff wellbeing, professional development, and excellent patient care are at the heart of everything we do.
Training Practice
As a training practice, we are committed to supporting the development of the future healthcare workforce. We regularly host GP Registrars, undertaking clinical placements.
We encourage continuous learning within the practice and actively support clinicians in developing specialist interests and expanding their skills through education and training.
Main Duties of the Role
- The successful candidate will be responsible for:
- Clinical Responsibilities
- Delivering high-quality, evidence-based medical care to the registered practice population.
- Undertaking face-to-face, telephone, and online consultations.
- Assessing, diagnosing, and managing acute and chronic medical conditions.
- Prescribing safely and effectively in accordance with NHS and local guidelines.
- Reviewing and actioning test results, hospital correspondence, and clinical documentation promptly.
- Undertaking home visits where clinically appropriate.
- Maintaining accurate and contemporaneous clinical records using SystmOne.
- Participating in care planning and health promotion activities for patients withlong-term conditions.
- Managing referrals and associated clinical administration in a timely manner.
- Quality and Governance
- Supporting the achievement of Quality and Outcomes Framework (QOF) and
- Enhanced Service targets.
- Participating in clinical audits, significant event reviews, and quality
- improvement initiatives.
- Promoting evidence-based practice throughout the organisation.
- Maintaining a strong awareness of safeguarding responsibilities for children and vulnerable adults.
- Ensuring compliance with all relevant NHS and practice policies, including
- infection prevention, confidentiality, and information governance.
- Professional Development
- Maintaining GMC registration, appraisal, and revalidation requirements.
- Participating in continuing professional development (CPD) activities and
- mandatory training.
- Contributing positively to the development of the wider practice team.
Person Specification
Qualifications
Essential
- Qualified General Practitioner with MRCGP and Certificate of Completion of Training (CCT) or equivalent.
- Full GMC registration with licence to practise.
- Inclusion on the NHS England National Performers List.
- Independent Prescriber qualification.
- Appropriate medical defence indemnity (MPS, MDU, or equivalent).
- Evidence of current appraisal and revalidation.
- Eligibility to work independently in the UK
- Experience working within a UK primary care environment.
- Experience of QOF, clinical audit, and quality improvement activities.
- Knowledge of medicines management and prescribing governance.
- Understanding of Integrated Care Board (ICB) initiatives and primary care services.
- Commitment to continuous professional development.
- Strong clinical knowledge and decision-making skills appropriate to an experienced GP.
Desirable
- Experience using SystmOne.
- Participation in quality improvement or leadership activities.
Experience
Essential
- Experience of working within General Practice.
- Ability to manage a broad range of acute and chronic medical conditions.
- Excellent consultation, diagnostic, and clinical decision-making skills.
- Understanding of QOF and primary care contractual requirements.
Person Specification
Qualifications
Essential
- Qualified General Practitioner with MRCGP and Certificate of Completion of Training (CCT) or equivalent.
- Full GMC registration with licence to practise.
- Inclusion on the NHS England National Performers List.
- Independent Prescriber qualification.
- Appropriate medical defence indemnity (MPS, MDU, or equivalent).
- Evidence of current appraisal and revalidation.
- Eligibility to work independently in the UK
- Experience working within a UK primary care environment.
- Experience of QOF, clinical audit, and quality improvement activities.
- Knowledge of medicines management and prescribing governance.
- Understanding of Integrated Care Board (ICB) initiatives and primary care services.
- Commitment to continuous professional development.
- Strong clinical knowledge and decision-making skills appropriate to an experienced GP.
Desirable
- Experience using SystmOne.
- Participation in quality improvement or leadership activities.
Experience
Essential
- Experience of working within General Practice.
- Ability to manage a broad range of acute and chronic medical conditions.
- Excellent consultation, diagnostic, and clinical decision-making skills.
- Understanding of QOF and primary care contractual requirements.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).
Employer details
Employer name
Oakridge Park Medical Centre
Address
30 Texel Close
Oakridge Park
Milton Keynes
MK14 6GL
United Kingdom
Employer's website
https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)
Employer details
Employer name
Oakridge Park Medical Centre
Address
30 Texel Close
Oakridge Park
Milton Keynes
MK14 6GL
United Kingdom
Employer's website
https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)
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