Job description

Job responsibilities

Administration and Professional Responsibilities

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients journal

Ensure the clinical computer system is kept up to date with accurate details recorded

Ensure accurate completion of all necessary documentation associated with patient health care

Attend and participate in the practice meetings as required

Assist in formulation of practice philosophy, strategy and policy

To assist in seasonal and special projects as requested e.g. flu campaign

To be aware of responsibilities under the Date Protection Act

Management of appointment system

Ensure total familiarity with all appointment systems, including regular and incidental variations

Book appointments and recalls, ensuring sufficient information is recorded to enable retrieval of the medical record

Monitor flow of patients into the waiting room, ensuring the appointment system accurately reflects the arrival of patients

Monitor effectiveness of the system and report any problems or variations to the IT Lead(s)

Infection Control

Maintain high standards of infection control at all times, protecting patients, self and colleagues. This includes appropriate maintenance of the clinical equipment and stock. (Check and monitor equipment eg storage, cleaning schedule, fridge temperature checks, emergency trolley and drug store checks, expiry date checks).

Apply infection control measures within the practice according to practice, local and national guidelines.

Communication

Communicate clearly and effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and externally to sustain a high standard, professional approach.

Attend and contribute to practice and primary care team meetings.

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the NMC

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

To uphold confidentiality of patient records and practice information.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality and meets practice expectations

Deliver care according to NSF, NICE guidelines, QOF guidance and evidence-based care

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required

Evaluate patients response to health care provision and the effectiveness of care

Support and participate in shared learning across the practice and wider organisation

Actively participate in the practice significant event procedures. Ensure learning and actions from significant event reviews are implemented and reviewed.

Safeguarding: Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients safeguarding health procedures and local guidance

Leadership personal and professional development

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model.

Undertake mentorship for more junior staff, assessing competence against set standards. Support staff development in order to maximise potential.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Support and contribute to the teaching of nursing staff/ medical students/ GP registrars and administration staff as appropriate

Work with the partners and practice manager in planning and implementing changes within the area of care and responsibility

Contribute to the development of local guidelines, protocols and standards

Participate, undertake and support annual staff appraisal. Assess own learning needs and undertake learning as appropriate ensuring clinical portfolio, continued professional development and registration fit for purpose

Team working

Work as an effective and responsible team member, supporting others and working with the GP Partners, Practice Manager and nursing team exploring the mechanisms to develop new ways of working

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence

Create clear referral mechanisms to meet patient need

Work effectively with others to clearly define values, direction and policies impacting upon care delivery

Discuss, highlight and work with the team to create opportunities to improve patient care

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team

Special requirements for the post

An ability to use your own judgement, resourcefulness, common sense and local knowledge, to respond to patients enquiries and requests while adhering to practice limitations

An understanding and acceptance of your own capabilities and awareness of your own limitations

Ability to work without direct supervision and determine your own workload priorities

Basic keyboard and computer skills

Flexibility of working hours

Communication

Communicate clearly and effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipate barriers to communication and take action to improve communication

Maintain effective communication within the practice environment and externally to sustain a high standard, professional approach

Attend and contribute to practice and primary care team meetings

Contribution to the implementation of services

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect your own work

Participate in audit where appropriate

Confidentiality

Has been acquired by you during, or in the course of your employment, or has otherwise been acquired by you in confidence

Is related to patients including their identity, personal information and all of their medical records

Belongs to, or is held by Tower Family Healthcare whether stored electronically or otherwise and all details of Tower Family Healthcares premises, information, assets, internal communications, intellectual property, technical systems, projects, operating procedures and finance

Relates particularly to Tower family Healthcare, or that of other persons or bodies with whom we have dealings of any sort; and has not been made public by, or with our authority

Shall be confidential, and (save in the course of our business or as required by law) you shall not at any time, whether before or after the termination of your employment, disclose such information to any person without our prior written consent. A breach of this clause may be treated as gross misconduct leading to summary dismissal and / or criminal proceedings.

Managing information

Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information

Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes

Manage information searches using the internet and local library databases

Understand responsibility of self and others to the practice regarding the Data Protection and Freedom of Information Act

Collate, analyse and present clinical data and information to the team

Equality and diversity

You will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manor which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Person Specification

Qualifications

Essential

• Registered first level nurse MSc or equivalent with current registration
• Relevant nursing/health degree
• Accredited LBC Cytology
• Up to date life support training

Desirable

• Diabetes diploma / COPD diploma / Asthma Diploma
• ECDL
• Mentor/teaching qualification Teaching certificate
• Clinical supervision training and experience

Experience

Essential

• Minimum 5 years post registration nursing experience
• At least 3 years recent primary care / community nursing experience
• Demonstrate evidence of experience outlined within clinical practice section of job description
• Audit

Desirable

• Home visit assessment of patients
• Sexual Health including fitting / removal of IUCD and LAC
• Minor Surgery
• Child Health Surveillance

Skills

Essential

• Clinical skills & competency relevant to the practice nurse role.
• Communication skills written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Clinical examination
• IT Skills

Desirable

• Teaching and mentorship in clinical setting
• Telephone triage skills
• Change management
• Participate in the care of equipment

Knowledge

Essential

• In-depth knowledge and management of patients with long term conditions/chronic diseases
• Demonstrate knowledge and experience of the practice nurse role
• Patient group directions and associated policy

Desirable

• Ability to identify priorities on health in the area
• Local and national policy / Wider health economy
• EMIS clinical system

Other

Essential

• Full UK driving licence business use
• Reliability & commitment to team working
• Highly motivated
• Flexible and responsive to change week/evening /weekend working
• Enthusiasm
• Team player
• Willingness to undertake further training
• Demonstrates the ability to value the opinion of others
• Ability to work within a pressurised environment maintaining a safe, high standard of quality care

Desirable

• Ability to work across boundaries
• Ability to undertake stock control

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tower Family Healthcare

Address

Multi Site

Bury

Lancashire

BL8 4AD

United Kingdom

Employer's website

https://towerfamilyhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

This is a full-time vacancy of 44 hours per week. As a Senior Care Assistant at HC One, Kindness will be at the core of everything you do. It touches upon every aspect of our Dementia, Nursing, Residential and Specialist care homes. Every single person who works here understands that our residents are people just like them with their own stories to tell. And, by joining us, youll have a wonderful opportunity to give something back to those people. For you, that will mean planning and implementing the kind of care that will give our residents a real sense of security, dignity and independence. You will get to know our residents and their families helping to ensure we deliver truly personalised care plans. Leading a team of Care Assistants, you will be responsible for maintaining the highest standards of care and youll be a real influence on the rest of the team. Whether you are showing someone how to use a walking frame, helping someone at the end of their life to eat a meal or talking to a residents family on the phone, youll do so with a sense of kindness, above anything else. Assisting the Registered Nurse and Care Manager, you will be involved in providing essential physical and mental stimulation through a range of social and recreational activities, as well as administering medication. One of your key responsibilities as Senior Care Assistant is to maintain accurate records of the job you do and build strong relationships with the rest of your team. Ideally, youll have completed a Level 2 Diploma S/NVQ in Adult Social Care and are prepared to work towards Level 3 qualification in Adult Social Care or equivalent, a background in person centered care planning and knowledge of caring for people with dementia. Whats essential, though, is your brilliant positive energy and natural ability to get along with people. Youll know what good record keeping looks like and be able to manage your time effectively. And, whenever you communicate with a resident or co-worker, youll be truly considerate and kind.

About HC-One

At HC-One, kindness is more than a word. It is a belief that caring for people means caring about what matters most to them so we can support them to lead their best possible life.

To be able to provide the kindest possible care there are 5 qualities that everyone who is part of the HC-One team shows up with, supports and coaches in each other every single day. We call these 5 qualities Kindness the HC-One Way: We are curious and ask questions, look for clues and seek to understand. We are compassionate and try to walk in the shoes of others. We're creative yet practical, using our imagination to make things happen. We are courageous in how we support residents to live the life they want, and we can always be counted on.

We champion inclusivity, fostering a workplace where everyone feels valued and can be themselves. Our diverse and inclusive workforce allows us to learn from each other and better represent the communities we serve.

Well provide full training, so its a great opportunity to learn something new. In return, you will enjoy access to a huge variety of benefits and services to support your physical and psychological well-being and throughout your career as a Senior Care Assistant we will invest in you, and you will enjoy additional support and benefits including:

• Paid Enhanced DBS/PVG
• Hourly rate is subject to experience and qualifications
• Free uniform
• During a shift of eight hours or more a nutritious meal will be available
• Company pension scheme
• 28 days annual leave inclusive of bank holidays
• Group life assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development and support to achieve qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your dependents under 16
• An opportunity to learn from experienced colleagues as part of an outstanding and committed team.
• Colleague discounts Access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their family access to 24/7 365 support for a whole range of issues including physical, mental and financial issues
• Excellent recognition schemes such as Kindness in Care and Long Service Awards
• An attractive refer a friend scheme of up to £1000 per referral, depending on the role

Person Specification

Qualifications

Essential

• S/NVQ or Diploma Level 2 or 3 in Health & Social Care

Desirable

• S/NVQ or Diploma Level 2 or 3 in Health & Social Care

Experience

Essential

• S/NVQ or Diploma Level 2 or 3 in Health & Social Care

Desirable

• S/NVQ or Diploma Level 2 or 3 in Health & Social Care

Additional Criteria

Essential

• S/NVQ or Diploma Level 2 or 3 in Health & Social Care

Desirable

• S/NVQ or Diploma Level 2 or 3 in Health & Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Delves Lane

Consett

County Durham

DH8 7EE

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB PURPOSE

The post holder is responsible for the delivery of practice nursing services care to the practice population. Supported by the Lead Prescribing Nurse and General Practitioners within the practice, they will deliver care within the boundaries of their scope of practice, focusing upon supporting patients to be healthy, monitoring and management of long-term conditions, health prevention, wound care and screening activities that may include cervical screening, baby immunisations and travel health. They will work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures.

KEY RESPONSIBILITIES

Clinical Practice:

Assess, plan, develop, implement, and evaluate programmes to promote health and well-being, and prevent adverse effects on health and well-being.

Implement and evaluate individual treatment plans for patients with a known long-term condition.

Identify, and manage as appropriate, treatment plans for patients at risk of developing a long-term condition.

Assist in the development of programmes to improve health and well-being and meet the specific needs of communities, groups and individuals.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Support patients to adopt health promotion strategies that encourage patients to live healthily and apply principles of self-care.

Deliver opportunistic health promotion using opportunities such as new-patient medicals.

Provide information and advice on prescribed or over-the-counter medication in relation to long term conditions.

Support patients to adopt health promotion strategies that promote patients to live healthily and encourage principles of self-care.

Assess and care for patients presenting with leg ulcerations and general wound care, advising prescribing clinicians regarding wound care products based on clinical assessment and local formularies.

Support and advise women requesting information relating to Contraception and Sexual Health issues.

Support and manage health needs of women presenting for cervical cytology consultations.

Implement and participate in vaccination and immunisation programmes for both adults and children.

Promote and deliver evidence-based care for patients presenting with aural conditions.

To assist in the supervision and support NHS Health checks.

Communication:

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Utilise communication skills to support patients to adhere to prescribed treatment regimens.

Anticipate barriers to communication and take action to improve communication.

Estimate and maintain effective communication with individuals and groups within the practice environment external stakeholders.

Act as an advocate when representing the patients and colleagues viewpoints to others.

Delivery Quality Service:

Recognise and work within own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC 2008).

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to National Institute for Clinical Excellence (NICE) guidelines, local guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care, responding to local and national policies and initiatives as appropriate.

Evaluate the patients response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organisation.

Participate in the management, review, and identify learning from patient complaints, clinical incidents and near-miss events utilising a structured framework.

Participate in the performance monitoring review of the team, providing feedback as appropriate.

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance.

Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate.

Team Working:

Understand own role and scope in the organisation and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence of those taking on delegated duties.

Ensure clear understanding and utilisation of referral mechanisms within the practice.

Accept delegation from other nurses, prioritise own workload and ensure effective time-management strategies are embedded in own practice.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery. Participate in team activities that create opportunities to improve patient care.

Participate in and support local projects as agreed with the practice management team.

Management of Risk:

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken. Where appropriate, oversee the monitoring, stock control and documentation of controlled drug usage according to legal requirements.

Undertake mandatory and statutory training and ensure that this is up to date.

Apply infection control measures within the practice according to practice, local and national guidelines.

Apply policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all.

Participate in the local implementation strategies that are aligned to the values and culture of general practice.

Utilising Information:

Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information.

Review and process data using accurate Read codes about patients in order to ensure easy and accurate retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition.

Understand own and others responsibility to the individual organisation regarding the Freedom of Information Act.

Learning and Development:

Act as mentor to students, assessing competence against set standards as requested and if appropriately qualified.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Assess own learning needs and undertake learning as appropriate.

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Equality and Diversity:

Identify patterns of discrimination, take action to overcome this, and promote diversity and quality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory culture.

Support people who need assistance in exercising their rights.

Monitor and evaluate adherence to local chaperoning policies.

Act as a role model in good practice relating to equality and diversity.

Accept the rights of individuals to choose their care providers, participate in care and refuse care. Assist patients from marginalised groups to access quality care.

Professional:

It is essential that you are registered with the NMC.

Adhere to the Code of Professional Practice.

To be a member of a professional body.

Ensure regular attendance to clinical and nurse meetings.

Maintain record of professional development.

To attend yearly appraisals and ensure job description is up to date.

Person Specification

Qualifications

Essential

• - Registered first level nurse
• - Membership of a professional body
• - Evidence of CPD and training

Desirable

• - Evidence of continuous academic development

Experience

Essential

• - Experience working in primary care (minimum one year)
• - Experience of working to protocols
• - Experience of working with clinical pathways
• - Ability to work independently within boundaries

Knowledge and Skills

Essential

• - Awareness of QOF
• - Knowledge of needs of patients with long term conditions
• - Aware of accountability of own role and other roles
• - Knowledge of health promotion strategies
• - Knowledge of patient group directions and associated policy

Desirable

• - Competence in diabetes and respiratory management
• - Ability to identify determinants on health in the local area
• - Knowledge of public health issues in the local area
• - Evidence of recent training

Other requirements

Essential

• - Driving license holder with sole use of vehicle for business usage.

Personal Qualities

Essential

• - Flexibility
• - Enthusiasm
• - Team player
• - Good communication skills
• - Personable
• - Caring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rise Park Surgery

Address

Revelstoke Way

Nottingham

NG5 5EB

United Kingdom

Employer's website

https://www.riseparksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES/RESPONSIBILITIES

General Overview

• Support the project managers across allocated programmes and services ensuring processes, programmes and service information packs, guidance and associated documentation are accurate, current and relevant.
• Be the first point of contact for allocated programmes and services, responding to enquiries via phone and email, and appropriately signposting or escalating queries where required.
• Take responsibility for maintaining accurate and up-to-date records and supporting the completion of reports for ICBs, ICSs, national governing bodies and other external stakeholders, working alongside project managers and programme/service clinical leads as required
• Maintain programme trackers, action logs and any relevant spreadsheets to ensure deadlines and actions are monitored and escalated where required.
• Maintain accurate and appropriate records for each programme and service, including information relating to General Practices, PCNs, individuals and other relevant stakeholders
• Work closely with project managers to coordinate relevant administrative tasks, actions and associated activities to ensure all programmes and services are coordinated effectively and run smoothly.
• Liaise with external stakeholders including national governing bodies, ICBs, training providers, facilitators and other relevant organisations.
• Engage with General Practices and provide accurate and timely information to support workforce, education & training needs.
• Work collaboratively with other team members to provide effective cross-cover for the administration of programmes and services, as required.
• Coordinate training sessions, workshop and events, including bookings, venues, facilitators, attendance and associated administration.
• Attend and support external meetings, Connect Days, workshops, events and other activities as required.
• Support the coordination of meetings, including arranging meetings, preparing documentation, taking minutes and maintaining action logs, where required.
• Contribute to the development and review of SOPs, templates, guidance, website updates and administrative processes, identifying opportunities to improve efficiency and consistency.

Confidentiality

Employees entrust us with, or allow us to gather, sensitive information in relation to their employment and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, TPC staff and other healthcare workers. They may also have access to information relating to TPC as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of collaborating organisations may only be divulged to authorised persons in accordance with TPCs policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in TPCs health & safety policy, health & safety manual, and infection control policy and published procedures. This will include (but will not be limited to):

• Ensure they adhere to their individual responsibilities for infection control and health and safety.
• Maintain an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines.
• Using personal security systems within the workplace according to TPC guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards, and initiation of remedial/corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the organisation.
• Undertaking periodic infection control training (minimum annually).
• Routine management of own team/team areas, and maintenance of workspace standards.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with TPC procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities, and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by TPC as part of this employment, such training, and responsibilities to include:

• To be responsible for the self-development of skills and competencies through participation in training and development activities and maintain up to date technical and professional knowledge relevant to the post.
• To undertake any identified training and development related to the post and undertake statutory and mandatory training as deemed appropriate by TPC.

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within TPC, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will:

• Apply TPCs policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Development

The post-holder will engage and participate in any opportunities arising within the development and expansion of the organisation.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation. The post holder may be required to fulfil other duties, as agreed with their line managers, to meet the needs of the organisation. This will involve travel to other sites within the organisation.

Person Specification

Skills

Essential

• Ability to prioritise workload effectively.
• Ability to use Microsoft Office (Word, PowerPoint, Excel).
• Ability to work with minimal supervision.
• Able to set up/manage effective document management systems.
• Excellent organisational and administrative skills.

Desirable

• RSA Level 1.
• Experience working in a health or social care setting.
• Problem solving skills

Experience

Essential

• Ability to analyse information, formulating this into reports.
• Problem solving and respond to sudden unexpected demands.
• Organise workload with minimal supervision working to tight and changing timescales.
• Ability to plan, manage, monitor, and deliver activities to a time and agreed specification.

Desirable

• Ability to influence and negotiate.
• Knowledge of primary health care.
• Previous Administrator with experience of working in a busy office environment.

Communication Skills

Essential

• Excellent communication, and interpersonal skills.
• Experience of, and ability to, present and produce clear, accurate and concise minutes, action points and reports.
• Ability to communicate effectively with a wide range of stakeholders.
• Excellent written and verbal communications.

Desirable

• Presentation skills.

Other

Essential

• Adaptable, flexible, and innovative approach to work.
• Acts in ways that support equality, diversity, and inclusion, including treating people with dignity and respect.
• Appreciate the need for confidentiality and discretion.
• Committed to accuracy and efficiency.

Personal Qualities/ Behavioural Attributes

Essential

• Deliver the highest standards and quality outcomes possible.
• Build positive working relationships, respecting and valuing others, being helpful and inclusive.

Desirable

• Joint working with others, e.g., practices, colleagues in the delivery of high-quality healthcare and training.

Qualifications

Essential

• GCSE grade A to C (or equivalent) in English and Maths.

Desirable

• A-level qualifications or equivalent.

Knowledge

Essential

• Knowledge of administrative procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trust Primary Care Ltd

Address

Trust Primary Care Ltd

The Ridge Medical Centre

Bradford

West Yorkshire

BD7 3JX

United Kingdom

Employer's website

http://www.trustprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Responsibilities

Project management of a number of projects, including:

- Development and management of project plans

- Document management e.g. meeting papers, scheme guides, toolkits etc

- Planning and ongoing monitoring of budgets within the funding envelope

- Setting up Performance Management systems for KPIs etc

- Tracking and reporting

- Managing inter-dependencies between projects

• Development of new projects and schemes, working with both TH colleagues and external stakeholders
• Co-ordination of the development of business cases for funding organisations and NHSE Contract Meetings as required
• Implementation and delivery of project plans in line with agreed timeframes, budgets, and governance
• Ensuring compliance and meeting KPIs in line with our governance structure
• Co-ordination and communications
• Co-ordination of project plan with TH colleagues and external stakeholders
• Effective communications/updates to all appropriate parties
• Practice and PCN engagement
• Building relationships with practices & PCNs, fundholding organisations, HEIs and all stakeholders in the wider work of the TH
• Commissioning and managing suppliers as required eg. drafting briefs, obtaining quotes
• Procurement
• Attendance at TPC meetings as relevant for governance purposes

Personal & Professional Development

The post-holder will participate in any training programme implemented by the organisation the as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Engaging and participating in any opportunities arising within the development and expansion of the organisation.

Other

• This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation.
• The post holder may be required to fulfil other duties, as agreed with the Chief Operating Officer, to meet the needs of the organisation. This may involve travel to other sites within the organisation.
• Flexibility of working hours as required to effectively monitor the running of services.

Equality & Diversity

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality

The post-holder will strive to maintain quality within TPC, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with stakeholders.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply TPCs policies, standards, and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

• Participate in audit where appropriate.

Confidentiality

• While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with TPCs policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in TPCs health & safety policy, health & safety manual, infection control policy and published procedures. This will include (but will not be limited to):

• Adherence to their individual responsibilities for infection control and health and safety.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines.
• Using personal security systems within the workplace according to TPC guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way free from hazards, and initiation of remedial/corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general/patient areas generally clean, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the organisation.
• Undertaking periodic infection control training (minimum annually).
• Routine management of own team/team areas, and maintenance of workspace standards.
• Demonstrating due regard for safeguarding and promoting the welfare of children.

Person Specification

Experience

Essential

• Experience of project/service design and implementation
• Experience of data collection, interpretating data, and reporting findings
• Basic financial skills that include an understanding of budget setting and tracking
• Experience of successfully managing and delivering projects in a multi-discipline environment, effectively managing competing demands at all levels

Desirable

• Experience in workforce development or service transformation
• Experience of working within Health and Social Care
• Engagement of practices, PCNs, colleagues and funding organisations such as the ICB, NHSE and HEIs
• Experience of working within a Primary Care Workforce & Training Hub

Personal effectiveness

Essential

• Robust and resilient personality that can respond and function under high pressure
• Drive to achieve outputs results driven
• Problem solver, and self-starter
• A hands-on approach and can do attitude; we are a growing team, but need to understand that we may sometimes carry out tasks outside of our roles to the benefit of the wider team and TPC as needed
• Able to work with uncertainty and change when deployed across multiple departments/services for ad hoc projects

Knowledge and understanding

Essential

• Knowledge of NHS structures and primary care delivery models
• Experience of working with General Practice
• Experience of working with PCNs
• Working knowledge of the PCN DES, financial flows, ARRS etc
• Working knowledge of all roles in general practice

Skills and abilities

Essential

• Excellent communication skills both verbal and written (including strong presentation skills), with the ability to interpret technical language and clarify information
• Ability to deal with changing priorities
• Ability to deal with demanding pressures
• Excellent influencing, communication and relationship building skills
• Ability to implement and monitor projects, implementing KPIs where needed and feedback to management in a timely manner
• Good analytical skills
• Excellent planning and organisational skills
• Ability to build and maintain strong working relationships with internal and external stakeholders, and to work effectively with senior staff to deliver results
• Proficient in project governance and reporting tools (e.g., MS Office)

Qualifications

Essential

• Project management qualification (E.g. Prince 2 Agile, APM) or equivalent relevant experience of managing projects
• Good understanding of a range of project and business improvement initiatives and tools

Desirable

• Educated to a degree level or equivalent relevant experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trust Primary Care Ltd

Address

Trust Primary Care Ltd

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX

United Kingdom

Employer's website

http://www.trustprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Candidates are encouraged to refer to the attached Job Description and Person Specification for further information.

If you are ready to make a significant impact on the future of healthcare in North Wales and possess the skills and experience required for this role, we invite you to apply.

Person Specification

Ability

Essential

• Ability to apply knowledge
• Ability to write relevant and legible clinical notes
• Safe and effective oral communication skills
• Willingness to involve patients in the management of their conditions
• Ability to handle difficult situations and conversations with patients and relatives with tact and sensitivity
• Basic IT skills

Desirable

• Advanced IT skills

Management

Essential

• Evidence of an understanding of NHS management practices and their application
• A willingness to attend and actively participate in the departmental management meetings

Desirable

• Management qualification/ training
• Departmental administration experience

Audit

Essential

• Evidence of participation in audits

Desirable

• Critical appraisal course / skills

Research

Essential

• Ability to access published evidence

Desirable

• Evidence of participation in research projects
• Research based publications

Teaching

Essential

• Evidence of a commitment to teaching trainees
• Evidence of teaching trainees

Desirable

• Evidence of teaching nursing and paramedical staff
• Teaching qualification / course

Qualifications

Essential

• Full GMC registration with a license to practice

Desirable

• GMC Specialist Registration in Dermatology
• Higher Degree or Diploma

Experience

Essential

• Broad Based general experience in dermatology and cutaneous surgery, skin cancer experience is a must

Desirable

• Additional specialist skills or experience

Additional Rquirements

Essential

• Aligns own values with those of the Health Board
• A team player who values individual contributions of a multi-disciplinary team
• An interest in working in a DGH setup in a general dermatology role
• Reliable, self-motivated and punctual
• Evidence of the ability to work in stressful situations and/ or under pressure
• Able to work flexibly to meet the needs of the service
• A willingness to work outside of the normal working hours at short notice during times of need

Desirable

• Ability to speak Welsh or willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Candidates are encouraged to refer to the attached Job Description and Person Specification for further information.

If you are ready to make a significant impact on the future of healthcare in North Wales and possess the skills and experience required for this role, we invite you to apply.

Person Specification

Ability

Essential

• Ability to apply knowledge
• Ability to write relevant and legible clinical notes
• Safe and effective oral communication skills
• Willingness to involve patients in the management of their conditions
• Ability to handle difficult situations and conversations with patients and relatives with tact and sensitivity
• Basic IT skills

Desirable

• Advanced IT skills

Management

Essential

• Evidence of an understanding of NHS management practices and their application
• A willingness to attend and actively participate in the departmental management meetings

Desirable

• Management qualification/ training
• Departmental administration experience

Audit

Essential

• Evidence of participation in audits

Desirable

• Critical appraisal course / skills

Research

Essential

• Ability to access published evidence

Desirable

• Evidence of participation in research projects
• Research based publications

Teaching

Essential

• Evidence of a commitment to teaching trainees
• Evidence of teaching trainees

Desirable

• Evidence of teaching nursing and paramedical staff
• Teaching qualification / course

Qualifications

Essential

• Full GMC registration with a license to practice

Desirable

• GMC Specialist Registration in Dermatology
• Higher Degree or Diploma

Experience

Essential

• Broad Based general experience in dermatology and cutaneous surgery, skin cancer experience is a must

Desirable

• Additional specialist skills or experience

Additional Rquirements

Essential

• Aligns own values with those of the Health Board
• A team player who values individual contributions of a multi-disciplinary team
• An interest in working in a DGH setup in a general dermatology role
• Reliable, self-motivated and punctual
• Evidence of the ability to work in stressful situations and/ or under pressure
• Able to work flexibly to meet the needs of the service
• A willingness to work outside of the normal working hours at short notice during times of need

Desirable

• Ability to speak Welsh or willingness to learn

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Wrexham Maelor Hospital

Croesnewydd Road

Wrexham

LL13 7TD

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Person Specification

Education & Training

Essential

• Basic general education
• Literate & Numerate
• Willingness to undertake future training as required by the post

Desirable

• BIFM/NVQ level 2

Knowledge and Experience

Desirable

• Experience of working in a healthcare or hospitality environment

Skills

Essential

• Able to communicate effectively with good interpersonal skills
• Ability to follow instructions and procedures
• Capable of achieving and maintaining high standards
• Dependable & reliable with good time management skills.
• Able to remain effective under pressure
• Able to work as part of a team
• Self motivated and enthusiastic
• Excellent customer care skills
• Ability to give a positive impression of yourself and the organisation

Abilities

Essential

• Able to undertake manual handling requirements of the role
• Able to work under pressure
• Maintain concentration when undertaking tasks
• Able to cope with the movement of deceased
• Cleaning which may include bodily fluids

Desirable

• Welsh speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Chepstow Hospital

Tempest Way

Chepstow

NP16 5YX

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities include assessing and managing patients with undifferentiated conditions, identifying disease risks, developing care plans, providing health education and counselling, making autonomous clinical decisions, referring patients appropriately, and keeping accurate clinical records. The role also involves prescribing in line with practice and ICB guidelines, supporting audits, and undertaking other routine GP responsibilities. Additional duties may include assisting with private medical reports/examinations and participating in ward rounds for residential or nursing home patients when required.

Person Specification

Qualifications

Essential

• MBBS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Shaftesbury Medical Centre

Address

FIRST CHOICE MEDICAL CENTRE

275A Kings Rd

Harrow

Middlesex

HA2 9LG

United Kingdom

Employer's website

https://www.shaftesburymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role requires our staff to be confident, flexible and dynamic in their approach to their work with a positive outlook to working within a fast paced environment. You will be a good team player. In return for this you would be offered continued training, and an opportunity to contribute to service development whilst working within a friendly and supportive team.

To assist in the formulation, implementation and monitoring of recoverycare plans.

To assist in the provision of low intensity psychological interventions tosupport service users in achieving personal goals to resolve concernswith anxiety and low mood.

Under supervision, and by agreement with the service user, to providean effective link between those parties involved in the implementationof all elements of the service users recovery care plan.

To maintain an up-to-date knowledge of local community resources that can support service users in achieving their personal recovery goals.

In agreement with service users and reflecting the agreed recovery care plan, actively include family members and carers in the assessment, planning, treatment and review process with service users, where appropriate.

To work flexibly according to identified patient need. For example,advocacy for, and on behalf of, the client to ensure full access to socialamenities and benefits, supporting the client in pursuing these ends, aswell as accompanying the clients to facilities if necessary.

To provide an effective link between General Practitioners, housing, carers Centre, and other statutory and non-statutory agencies and secondary care, to act in an advisory capacity to professionals in other fields and to develop joint working relationships.

Supporting the recovery journey of those who are being discharged toprimary care from secondary care during the transitional phase

Car driver essential, with the exceptions of those covered by the disability act.

For a more detailed Job and Person Specification please read attached before applying

Person Specification

Experience

Essential

• Ability to proactively and independently manage a workload

Desirable

• Demonstrable experience of working with service users in the community or with people with mental health or complex needs
• Experience of mental health services (as a worker or service user / carer).

Training and Qualifications

Essential

• Completion of the Care Certificate or equivalent
• NVQ Level 3 in Mental Health with post qualifications of further study / additional training to diploma level or NVQ 4 in Mental Health or equivalent level of experience
• Relevant healthcare training in support of people with mental health problems
• Educated to GCSE level or equivalent (with a minimum of 5 A - E qualifications - which must include Maths and English)
• Relevant healthcare professional diploma/degree

Knowledge

Essential

• Knowledge of resources and working practices across health and social care

Desirable

• Knowledge of Mental Health Act 1983, (amendments 2007) and Mental Capacity Act 2005 knowledge of the care act.
• Knowledge of safeguarding children and adults

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

St Pauls

Slippers Hill

Hemel Hempstead

HP2 5XY

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

You will have a mixture of routine clinics, triage and on call duties. When on triage, you work as part of a triage team with at least one other GP and a dedicated receptionist based together at our main site in Netherfield. The on call GP for the day forms part of the triage team.

We have a passion for system and process improvement, so we look to reduce admin burden where we can for our Salaried GPs. We allocate clinical admin first thing in the morning so that you know what your work is for the day ahead.

We have frailty ACPs and an ACP who covers our care home patients. You may be involved as part of an MDT virtual ward round on a rota basis.

We offer the choice of either the BMA model contract which is paid at £9750 per session per year or our Trentside contract which is paid at £10750 per session per year.

Person Specification

Qualifications

Essential

• Qualified GP or GP trainee about to CCT

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Trentside Medical Group

Address

Trentside Medical Group

Knight Street

Netherfield

Nottingham

NG4 2FN

United Kingdom

Employer's website

https://www.trentsidemc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities:

New patient health checks

ECG recording

Phlebotomy

Chaperoning duties

Long term condition reviews

Processing and management of laboratory samples requested by GPs/nurses

Sterilising, cleansing and maintenance of surgical equipment

Vaccine/cold chain storage, monitoring and recording

Surgical equipment and vaccine re-stocking and stock rotation

Clearing and re-stocking consulting rooms

Preparing and maintaining environments and equipment before, during and after patient care interventions, including assisting GPs during the performance of minor operations

Assisting in the assessment and surveillance of patients health and well-being

Undertaking specific clinical activities for named patients that have been delegated and taught specifically in relation to that individual

Helping to raise awareness of health and well-being and how it can be promoted

Assisting with the collection and collation of data on needs related to health and well-being

Person Specification

Qualifications

Essential

• NVQ Level 2 in Health and Social Care
• Qualification in Venepuncture

Desirable

• NVQ Level 3 in Health and Social Care

Experience

Essential

• Experience of working as a HCA

Desirable

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Trentside Medical Group

Address

Trentside Medical Group

Knight Street

Netherfield

Nottingham

NG4 2FN

United Kingdom

Employer's website

https://www.trentsidemc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Quality & Governance Manager is a pivotal leadership role responsible for clinical governance, quality improvement, audit, and regulatory compliance across Lakeside Healthcare. Working closely with clinical and operational leaders, the post holder will champion the delivery of safe, effective, and high-quality patient care through robust governance frameworks and continuous improvement. For further information, please see the full Job Description and Person Specification attached.

Person Specification

Qualifications

Essential

• Degree in healthcare, clinical governance, or a related field, or equivalent professional experience.
• Evidence of continued professional development in quality improvement, patient safety, or clinical governance

Desirable

• Masters degree in healthcare management, public health, or quality improvement.
• Formal training or certification in quality improvement methodologies (e.g., Lean, Six Sigma, PDSA).
• Registration with a relevant professional body (e.g., NMC, HCPC, GMC, or equivalent).

Experience

Essential

• Substantial experience in a senior management role within Primary Care.
• Demonstrable experience in clinical governance, patient safety, or quality improvement roles within Primary Care.
• Experience leading audits, compliance reviews, and regulatory readiness activities.
• Proven track record of supporting or leading CQC inspections and regulatory compliance efforts.
• Experience of incident management, including investigation, reporting, and implementing learning.
• Experience working across multidisciplinary teams and supporting change in clinical practice.

Desirable

• Experience delivering governance or quality training to healthcare professionals.
• Engagement with patient forums, Healthwatch, or similar external stakeholders.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Unit 1 Exchange Court

Cottingham Road

Corby

Northamptonshire

NN17 1TY

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

To provide administration support and reception services to the Enhanced Access Service.

To provide administration support and reception services for the additional clinical services or clinics provided by the PCN including call/recalls to patients

Supporting the Enhanced Access Service remote bookings within EMIS

Ensure appropriateness of appointments in compliance with the inclusion criteria

Advise PCN Practices of any inappropriate bookings for the Enhanced Access Service

Book/arrange referral appointments using the electronic referral system and email systems and action/follow-up on the e-RS worklists, enquiries and alerts

Be part of the Enhanced Access team communication channels and update any changes to schedule

Co-ordinate and note take at routine EA meetings and briefing sessions

Support the EA Team Coordinators with day-to-day activities, and deputise during times of annual leave, educational leave and other absences as required

Actively input into the development of new and existing services and resources

Communicate and complete stock take for Enhanced Access Service consumables

Manage data bases and spreadsheets and collation of information

Ensure reporting templates are kept updated with accuracy

Safety, Quality and Patient Experience

1 Involved with maintaining the highest levels of operational delivery and ensuring consistent quality of care for patients, as well as taking a key role in actively promoting the values of the organisation and supporting the organisation to achieve its aims.

2 Be able to demonstrate that systems and processes of risk management are in place to monitor, mitigate and address risk across the PCN Enhanced Access service and to capture and report on incidents at all levels and to monitor progress of actions.

3 Support the delivery of quality indicators/ schedules, reporting through assurance processes.

4 Support the undertaking of external reviews (e.g., CQC), ensuring the provision of information and appropriate actions to respond to issues and recommendations made.

5 Ensure appropriate policies, procedures and systems are in place for formal complaints and feedback.

6 Ensure appropriate patient experience feedback mechanisms and measures are in place to support optimum patient experience.

Person Specification

Qualities & Attributes

Essential

• Kindness - a commitment to improving patient care
• Flexibility
• Resourceful

Experience

Essential

• Experience with EMIS is preferred, with tasks and referrals experience
• Working co-operatively across organisational systems
• Experience of working with highly confidential, sensitive or contentious information
• Strong organisational and time management skills and evidence of working in a systematic manner
• Ability to work autonomously managing specific aspects of the service
• Skills for communication on complex information and administrative matters requiring developed interpersonal and oral or written communication skills
• Understanding confidentiality and data protection
• Experience of working in the NHS

Desirable

• Minimum of 2 years administration experience in any setting
• Experience of General Practice

Knowledge and Skills

Essential

• Excellent time management and organisational skills
• Excellent interpersonal skills
• Ability to work effectively as a team member and independently.
• Strong problem solving and analytical skills
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook and in clinical systems such as EMIS or System One.
• Ability to multitask.

Desirable

• Knowledge of local health services and providers
• Competency and interest in digital solutions to health and be able to promote these

Qualifications

Essential

• Minimum GCSE or O levels in English and Mathematics
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development

Desirable

• ECDL qualification

Other

Essential

• Full driving licence and access to a car to drive between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nuneaton & Bedworth Primary Care Network

Address

Manor Court Surgery

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.nuneatonandbedworthpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

The Business Manager provides overall business leadership: setting direction, developing The Practice's systems and processes, leading its people functions, and building a financially sustainable practice for the long term. The role leads a management team and works closely with the GP Partners to translate strategic priorities into practical delivery.

Leadership, Business Planning and Systems Development

Provide overall leadership of business planning, including monitoring practice performance against QOF, enhanced services, and other contractual and national requirements.

Lead the ongoing development of practice systems and processes, ensuring they are modern, efficient, and fit for purpose.

Lead and support The Practice's management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.

Ensure all practice systems are used effectively to support safe patient care and good information management.

People and HR Management

Provide overall HR leadership across The Practice, working closely with the team on day-to-day matters.

Develop modern, fit-for-purpose HR policies and processes, reflecting current legislation and good practice.

Apply practice HR policies consistently and fairly.

Lead recruitment and induction across The Practice.

Maintain a compassionate approach to staff issues, addressing concerns early, directly, and positively.

Payroll and pension administration.

Finance and Business Sustainability

Work with the administrative team to modernise financial systems and processes and to develop robust annual budgets. Liaising with The Practice accountant.

Provide regular financial reporting and analysis to The Partners to support decision-making.

Lead on business development, identifying funding streams, enhanced services, and efficiencies that build The Practice's financial sustainability for the long term.

Estates management across two sites.

Compliance, Quality and CQC Readiness

The role carries particular responsibility for continuing The Practice's CQC inspection readiness work.

Ensure The Practice meets its obligations under health and safety, safeguarding, information governance, and employment law.

Lead on incident reporting, significant event analysis, and complaints handling.

Keep practice policies under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support

Work closely with The Partners to implement The Practice's action plan and priorities.

Provide accurate, timely information and recommendations to support partner decision-making.

Represent The Practice in dealings with the PCN, ICB, and other external stakeholders.

Support a positive, open working culture across The Practice, in keeping with The Practice's approach to people management.

Working Relationships

The Practice Business Manager reports to the GP Partners and leads The Practice's management team.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent.
• Evidence of continuing professional development.
• A recognised management, leadership, business administration, finance or HR qualification or equivalent senior management experience.
• Significant experience in a senior management or leadership role.
• Experience of financial management, budget setting and financial reporting.
• Experience of leading and managing staff.
• Experience of organisational development and service improvement.
• Experience of developing and implementing policies, procedures and governance arrangements.
• Experience of managing multiple priorities within a complex environment.
• Experience of working with confidential and sensitive information.

Desirable

• ILM Level 5 or above in Leadership and Management.
• Diploma or Degree in Business Management, Healthcare Management, Public Sector Management or similar discipline.
• Chartered Management Institute (CMI) qualification.
• Finance qualification (e.g. AAT, ACCA, CIMA part-qualified or equivalent).
• HR qualification (e.g. CIPD).
• NHS Leadership Academy programme or equivalent leadership development programme.
• Experience within General Practice, Primary Care or the NHS.
• Experience of CQC compliance and quality assurance frameworks.
• Knowledge of General Medical Services (GMS) contracts and primary care funding streams.
• Experience of working with GP Partners, Boards, Committees or senior stakeholders.
• Experience of business planning and strategic development.
• Experience of managing change programmes.

skills and attributes

Essential

• Strong leadership and people management skills.
• Excellent financial and analytical skills.
• Ability to think strategically and operationally.
• Strong organisational and project management abilities.
• Excellent written and verbal communication skills.
• Ability to build effective relationships with a wide range of stakeholders.
• Ability to work independently and use initiative.
• High level of integrity, professionalism and discretion.
• Proficient IT skills, including Microsoft Office applications.

Desirable

• Experience of clinical systems such as EMIS Web.
• Experience of financial systems such as Xero.
• Experience of presenting reports and business cases.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cantilupe Surgery

Address

51 St Owen Street

Hereford

Herefordshire

HR1 2JB

United Kingdom

Employer's website

https://www.cantilupe.com/ (Opens in a new tab)