Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• NVQ Level 2 Business and Administration or equivalent/or relevant administration experience

Desirable

• NVQ Level 2 Customer Care

Knowledge and Expertise

Essential

• Knowledge and use of Microsoft Office
• Knowledge and understanding Data Protection Act

Desirable

• General office duties e.g. filing, photocopying, faxing

Experience

Essential

• Typing experience

Desirable

• Experience of dealing with the public on the telephone and face to face

Trust Values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

The Countess of Chester Health Park

Liverpool Road

Chester

CH2 1UL

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The Lambert Medical Centre is seeking to recruit a dynamic, enthusiastic and hard-working Medical Receptionist to join our friendly and supportive practice team.

The successful candidate will join the Reception Team and provide an exceptional standard of patient facing service to our patients.

Main Duties

• Receiving incoming calls ensuring all are answered promptly and courteously
• Booking patient appointments with various clinicians
• Patient facing and greeting patients as they come into the surgery and dealing with queries/requests.
• Performing care navigation to additional services supporting the practice
• Aiding patients and the practice team with a positive and friendly manner
• Contact patients when required and completing patient related tasks
• Working within the team to ensure smooth running of the reception

We are looking for individuals who:

• Possesses a good standard of general education
• Understands the role of a General Practice
• Has experience of working in a busy, fast paced environment.
• Is a team player but can also use own initiative.
• Is computer literate and confident in the use of IT.
• Has excellent communication and organisational skills, with the ability to work to a high standard, whilst under pressure
• Has a positive can do attitude and a desire to learn.
• Is flexible and able to work extra/alternate shifts for holiday and sickness cover.

Experience of working in General Practice is not essential as in house training is provided.

Potential opportunities to progress and do more within your role.

This position is a permanent appointment with working days being between Monday - Friday and shift patterns between the hours of 8am 6.30pm.

Closing date of 31st August 2026

We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.

Person Specification

Experience

Essential

• Possesses a good standard of general education
• Understands the role of a General Practice
• Has experience of working in a busy, fast paced environment.
• Is a team player but can also use own initiative.
• Is computer literate and confident in the use of IT.
• Has excellent communication and organisational skills, with the ability to work to a high standard, whilst under pressure
• Has a positive can do attitude and a desire to learn.
• Is flexible and able to work extra/alternate shifts for holiday and sickness cover.

Desirable

• Experience of working in General Practice is not essential as in house training is provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lambert Medical Centre

Address

Chapel Street

Thirsk

North Yorkshire

YO7 1LU

United Kingdom

Employer's website

https://www.lambertmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

We are a total triage practice using the Accurx.Provide safe, effective, and holistic patient care in line with current clinical guidelines

Manage patients including acute and chronic conditions

Undertake home visits and urgent care as required

Work collaboratively with other practice staff, including nurses, HCAs, and administrative staff

Contribute to clinical governance, audits, and service development

Maintain accurate and timely medical records and documentation

Participate in team meetings, MDT and practice activities

Person Specification

Qualifications

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS Web skills
• Effective time management planning and organising
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• Fully qualified GP with GMC registration and inclusion on the NHS England Performers List; with evidence of up-to-date clinical practice and commitment to high standards of patient care.
• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Albion Health Centre

Address

333 Whitechapel Road

London

E1 1BU

United Kingdom

Employer's website

http://www.albionhealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification information pack for further detailed information regarding this role.

Person Specification

Previous Experience

Essential

• UK pharmacy experience

Desirable

• Recent Hospital experience
• Hospital Foundation trainee

Qualifications/Training

Essential

• Masters Degree MPharm (or equivalent)
• Competency assessed and examined professional registration with the GPhC
• Mandatory CPD to maintain fitness to practice
• Able to undertake Diploma in Pharmacy Practice and independent prescribing course

Skills

Essential

• Able to communicate clearly, verbally and electronically

Knowledge

Essential

• Good Basic Clinical pharmacy knowledge
• Able to apply clinical knowledge at consultant level

Other Requirements

Essential

• Reliable
• Accurate
• Able to work well within a team and respect others
• Able to work under pressure
• Good communication skills
• Able to work unsupervised
• Good time management
• Ability to use initiative
• Able to prioritise workload
• Computer literate
• Understanding of, and commitment to, equality, diversity and inclusion
• Role model our Trust values every day
• Include
• Respect
• Improve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

East and North Hertfordshire Teaching NHS Trust

Address

Lister Hospital

Coreys Mill Lane

Stevenage

SG1 4AB

United Kingdom

Employer's website

https://www.enherts-tr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Admitting and discharging of patients on IPM

Ensuring all necessary patient documentation is prepared in advance of their arrival

Preparing patient packs to be delivered in advance of appointments

Liaising with health professionals, wards A/E and GP surgeries as required.

Registering new patients on the hospital system (IPM) PAS and adding to appropriate waiting list.

Responsibility for ensuring all outcomes are recorded on the IPM PAS and patients removed from the waiting list as necessary in accordance with the Trusts access policy.

Person Specification

Qualifications

Essential

• GCSE/NVQ 2 or equivalent

Experience

Desirable

• Previous experience of direct contact/liaison with patients/ carers/general public & health professionals

Knowledge

Desirable

• Working knowledge of a Hospital Administration System

Skills

Essential

• The ability to work independently as well as within a team
• The ability to access, prioritise and plan workload effectively
• Keyboard Skills
• Good communication skills
• Good telephone manner
• Ability to deal with the public with tact and discretion

Other

Essential

• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Liverpool University Hospitals NHS Foundation Trust

Address

Endoscopy Unit, Royal Liverpool Hospital

Mount Vernon Street

Liverpool

L7 8YE

United Kingdom

Employer's website

https://www.liverpoolft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

PRIMARY DUTIES AND AREAS OF RESPONSIBILITIES

Clinical Responsibilities

• Undertake structured medication reviews (SMRs), including for patients with complex needs and polypharmacy
• Conduct clinical communication reviews to ensure safe, effective, and appropriate prescribing
• Review and manage patients with hypertension and lipid disorders in line with local and national guidelines
• Independently prescribe where appropriate within scope of practice and competency
• Identify and manage medicines-related problems, including adverse drug reactions and non-adherence
• Provide medicines advice to patients, carers, and healthcare professionals Support safe prescribing and deprescribing initiatives

Medicines Optimisation

• Promote cost-effective, evidence-based prescribing
• Support repeat prescribing processes and medication queries
• Work collaboratively with the wider practice and PCN team to improve prescribing quality and safety
• Contribute to the implementation of prescribing policies and guidelines

Multidisciplinary Team Working

• Work closely with GPs, nurses, and allied health professionals to support patient care
• Participate in MDT meetings where appropriate
• Support continuity of care across the practice

Quality, Governance and Safety

• Maintain accurate and timely clinical records
• Contribute to clinical audit, quality improvement, and service development
• Ensure compliance with practice policies, NICE guidance, and professional standards
• Support the management of prescribing risks and medicines safety alerts

Professional Development

• Maintain registration with the General Pharmaceutical Council (GPhC)
• Engage in continuous professional development and appraisal
• Work within professional competencies and scope of practice

Confidentiality

The post holder must maintain confidentiality at all times in line with GDPR, Caldicott principles, and practice policies.

Person Specification

Qualifications

Essential

• Registered with the General Pharmaceutical Council GPhC
• Independent Prescriber qualification or working towards within an agreed timeframe
• Evidence of continued professional development (CPD)
• Experience of working as a qualified, registered pharmacist in primary care, community or hospital pharmacy
• Demonstrate ability to influence and persuade partners and stakeholders of the respective merits of different options, innovations, new opportunities and challenges

Desirable

• Primary Care Pharmacy Education Pathway PCPEP or equivalent
• Postgraduate qualifications of a relevant nature. e.g. FdSc in Medicines Management/Pharmacy Services; BTEC Therapeutics

Experience

Essential

• Experience of conducting medication reviews
• Experience of managing long-term conditions
• An appreciation of the NHS agenda and government targets
• Awareness of systems to support management of patients in a primary care setting, delivering pharmaceutical input and support in the context of pathways of care and the business of the Practice(s)
• Knowledge and understanding of pharmacy law and ethics and current legislation
• An excellent understanding of data protection and confidentiality issues

Desirable

• Experience working in general practice or primary care
• Experience undertaking structured medication reviews SMRs
• Experience managing hypertension and lipid disorders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cestria Health Centre

Address

Cestria Health Centre

Whitehill Way

Chester-le-Street

DH2 3DJ

United Kingdom

Employer's website

https://www.cestriahealthcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Ready to make a difference?Please review the attached Job Description and Person Specification for full details of the role and key accountabilities.

If youre passionate about delivering safe, highquality care, working with kindness and compassion, and helping to create better outcomes for patients and communities, we would love to hear from you.Click APPLY and take the next step in your career with NSFT.

Find Out More

Primary Care Based Mental Health Practitioners make a real difference every day supporting patients at the right time, in the right place.Watch the short video here:https://youtu.be/9GvYKCJ3WGQ?si=6i5--3uaI21_GYmn

Person Specification

Qualifications

Essential

• Registered Mental Health or Learning Disability Nurse, Occupational Therapist or Social Worker with the relevant professional registration.
• Practice Assessor and Practice Supervisor training (NMC Registrants) or Practice Educator (AHP Social Worker Registrants)
• Ongoing Professional Development working towards degree level (if professional registration is following a diploma level course)

Skills

Essential

• Competent assessment skills
• Computer skills and experience of using Electronic Patient Record System
• Effective analytical and decision-making skills
• Care planning and risk assessment knowledge and skills

Desirable

• Able to time manage and reflect on clinical practice.
• Prevention and Management of Suicide training

Knowledge

Essential

• Ensure care is values-based, nonjudgemental and equitable, and supports the principles of equality, diversity and inclusivity being met.
• Have the ability to discuss, identify and escalate safeguarding issues in a sensitive way to protect those who are vulnerable.

Experience

Essential

• Able to demonstrate an appropriate level of knowledge of mental health practice from previous experiencerom previous experience
• Experience of managing a caseload and the provision of Mental Health Care services to people with mental health care needs.
• Experience in the delivery of clinical interventions.

Desirable

• Experience in delivering group-based interventions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk & Suffolk Foundation NHS Trust

Address

Kings Lynn Primary Care Network

King's Lynn

PE30 5FR

United Kingdom

Employer's website

https://www.nsft.nhs.uk/Pages/Home.aspx (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description. The list is not exclusive and additional training will be offered to the right candidate for any of the current or additional duties and responsibilties.

Person Specification

Qualifications

Essential

• GCSE Grade C / 4 or above in English and Maths
• Qualified in Phlebotomy
• Qualified to Any of the below:
• Level 2 or 3 Diploma in Health and Social Care.
• NVQ (National Vocational Qualification) in Health and Social Care.
• BTEC or CACHE qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Townhead Surgery

Address

Townhead Surgeries

Town Head

Settle

North Yorkshire

BD24 9JA

United Kingdom

Employer's website

http://www.townheadsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Person Specification

Person Specification

Essential

• We are looking for someone who is:
• Highly organised with excellent attention to detail.
• Able to prioritise and manage their own workload.
• Confident using IT and willing to learn new systems.
• Able to communicate effectively with patients, clinicians and external healthcare professionals.
• Professional, approachable and able to maintain confidentiality.
• Reliable, flexible and able to work effectively as part of a team.
• Calm and methodical when working under pressure.
• Previous medical secretarial or NHS experience is preferred but not essential, as full training will be provided.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Washingborough Family Practice

Address

Washingborough Family Practice

School Lane

Washingborough

Lincoln

LN4 1BN

United Kingdom

Employer's website

https://www.washingboroughfamilypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Panton Practice, Bournemouth

GP Receptionist / Administrator

Practice Manager & Reception Manager

GP Partners

The Panton Practice, Bournemouth

37.5 - flexible shift working

£12.71 per hour

The GP Receptionist / Administrator is an important member of the practice team and is often the first point of contact for patients.

The postholder will provide a professional, efficient and welcoming reception and administrative service to patients, carers, clinicians and external organisations.

The role includes face-to-face reception duties, telephone work, managing appointments, processing online requests including eConsult, using SystmOne, handling correspondence and supporting the wider clinical and administrative team.

The postholder must work accurately, maintain confidentiality and be able to recognise when information requires escalation to an appropriate clinician or senior member of staff.

• Welcome patients, carers and visitors in a friendly, professional and courteous manner.
• Deal with face-to-face enquiries and provide information about practice services and procedures.
• Assist patients who may be anxious, distressed, frustrated or unwell.
• Signpost patients to the most appropriate service or member of the practice team in line with practice procedures.
• Maintain patient privacy and confidentiality at all times.
• Support patients who may have communication or accessibility needs.
• Help maintain a safe, organised and welcoming reception environment.

• Answer incoming calls promptly and professionally.
• Establish the nature of the patient's request and ensure it is handled appropriately.
• Book, amend and cancel appointments.
• Take accurate messages and forward them to the appropriate person.
• Recognise potentially urgent requests and escalate them in accordance with practice procedures.
• Provide appropriate information regarding appointments, prescriptions, referrals and other practice services.
• Remain calm and professional when dealing with difficult or sensitive conversations.

• Book appointments with GPs, nurses, healthcare assistants and other members of the multidisciplinary team.
• Ensure appointments are booked into the correct clinic and appointment type.
• Follow practice procedures for urgent, same-day and routine requests.
• Assist with changes to clinician appointment books and contact patients when appointments need to be rearranged.
• Support the effective use of appointments by directing patients to the most appropriate service.

• Monitor and process eConsult and other online consultation requests.
• Direct requests to the appropriate clinician or administrative team.
• Identify requests that may require prompt attention and escalate appropriately.
• Contact patients where further administrative information is required.
• Ensure requests are processed within practice timescales.
• Record relevant information accurately within the patient's clinical record.
• Support patients who require assistance using online services.
• Avoid making clinical decisions outside the scope of the role.

The postholder will use SystmOne as the practice's main clinical and administrative system.

Duties will include:

• Accessing patient records appropriately.
• Updating demographic and contact details.
• Booking and amending appointments.
• Recording accurate administrative information.
• Processing electronic tasks and messages.
• Creating and managing tasks for clinicians and colleagues.
• Uploading and filing documents and correspondence.
• Recording patient communication accurately.
• Maintaining high standards of data quality.
• Ensuring information is entered against the correct patient record.
• Following practice procedures for workflow and document management.

• Process administrative requests from patients, clinicians and external organisations.
• Deal with incoming and outgoing correspondence.
• Scan, upload, file and distribute documents appropriately.
• Process emails and electronic communications.
• Complete routine administrative tasks accurately and within required timescales.
• Maintain accurate records and filing systems.
• Assist with forms, letters and practice documentation.
• Support the administration of clinics and other practice services.
• Provide cover and assistance to colleagues during busy periods and staff absence.

Depending on training and allocation of duties, the postholder may:

• Process incoming hospital and community correspondence.
• Forward documents to the appropriate clinician.
• Complete administrative actions arising from correspondence.
• Process electronic tasks generated by clinicians.
• Ensure correspondence is attached to the correct patient record.
• Identify information requiring urgent clinical attention and escalate appropriately.
• Follow agreed practice document management procedures.

Within practice procedures, the postholder may:

• Receive repeat prescription requests.
• Explain prescription processes and expected timescales.
• Direct medication queries to the appropriate clinician or pharmacy team.
• Process administrative elements of prescription requests.
• Escalate urgent medication concerns appropriately.

The postholder must not provide clinical medication advice.

• Deal with patient enquiries regarding test results in accordance with practice procedures.
• Communicate only information authorised for release to the patient.
• Arrange follow-up appointments or actions where instructed by a clinician.
• Escalate any uncertainty regarding a result to an appropriate clinician.
• Maintain confidentiality when discussing results.

• Assist with administrative aspects of referrals.
• Respond to patient enquiries regarding referral progress.
• Direct queries to the appropriate team.
• Process information received from hospitals and community services.
• Escalate urgent referral-related correspondence promptly.
• Maintain accurate records of actions taken.

• Process new patient registrations.
• Check registration information for completeness and accuracy.
• Update patient demographic details.
• Process changes of address and contact information.
• Support patients with access to online services.
• Follow practice procedures regarding patient record access.

The postholder must:

• Maintain confidentiality at all times.
• Access patient records only where required for their role.
• Comply with UK GDPR, the Data Protection Act and NHS information governance requirements.
• Follow practice policies on confidentiality and information security.
• Take care when discussing sensitive information by telephone, email or in person.
• Report any suspected confidentiality or data breach immediately.

• Complete safeguarding training appropriate to the role.
• Be alert to potential safeguarding concerns.
• Escalate safeguarding concerns promptly to the appropriate clinician or safeguarding lead.
• Report patient safety concerns, errors and near misses.
• Follow practice procedures for significant events and incident reporting.

• Work closely with GPs, nurses, healthcare assistants, pharmacists, managers and administrative colleagues.
• Communicate professionally with hospitals, pharmacies and other external organisations.
• Attend meetings and training where required.
• Share relevant information appropriately.
• Support colleagues during periods of annual leave, sickness or high workload.
• Contribute to a positive and respectful working environment.

• Listen calmly and respectfully to patient concerns.
• Resolve straightforward service queries where appropriate.
• Escalate complaints to the appropriate manager.
• Follow the practice complaints procedure.
• Seek assistance where behaviour becomes abusive, threatening or unsafe.

The postholder will be expected to:

• Complete practice induction and mandatory training.
• Undertake training in SystmOne, eConsult and other relevant systems.
• Participate in appraisal and performance review.
• Keep knowledge and skills relevant to the role up to date.
• Undertake additional training as the role develops.

General practice continues to evolve and responsibilities may change over time. The postholder will be expected to undertake other reasonable duties appropriate to the nature and level of the role.

This job description is intended as a guide to the main responsibilities of the post and is not exhaustive.

Person Specification

Qualifications

Essential

• Person Specification Skills
• Essential Skills
• Excellent verbal and written communication skills.
• Clear, professional and confident telephone manner.
• Strong customer service and interpersonal skills.
• Ability to communicate sensitively and respectfully with patients, including those who may be anxious, distressed or frustrated.
• Good administrative and organisational skills.
• Strong attention to detail and accuracy.
• Ability to prioritise competing tasks and manage a varied workload.
• Ability to work effectively in a busy and sometimes pressured environment.
• Confident computer and keyboard skills.
• Ability to learn and use new IT systems.
• Ability to use email and standard Microsoft Office applications.
• Ability to enter and maintain accurate information on electronic systems.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to use initiative whilst recognising the limits of the role.
• Ability to recognise when information or concerns require escalation.
• Ability to follow agreed policies, procedures and protocols.
• Understanding of the importance of confidentiality and data protection.
• Ability to handle sensitive and confidential information appropriately.
• Good problem-solving skills.
• Ability to remain calm and professional during difficult conversations.
• Friendly, approachable and patient-focused manner.
• Reliable, punctual and organised.
• Flexible and adaptable approach to work.
• Willingness to learn and undertake training.
• Ability to accept feedback and develop within the role.
• Commitment to providing a high standard of service to patients.

Desirable

• Desirable Skills
• Experience and confidence using SystmOne.
• Experience using eConsult or another online consultation system.
• Experience using NHS or other healthcare clinical systems.
• Experience processing electronic tasks and clinical workflow.
• Experience managing electronic documents and correspondence.
• Experience booking and managing appointments within a GP practice.
• Experience processing patient registrations and updating patient records.
• Experience dealing with prescription, referral and test result enquiries.
• Experience working within a busy GP reception or telephone environment.
• Knowledge of general practice and primary care services.
• Understanding of NHS terminology and processes.
• Knowledge of safeguarding procedures within a healthcare setting.
• Knowledge of NHS information governance requirements and UK GDPR.
• Experience using Microsoft Outlook, Word and Teams.
• Ability to support and guide patients in using online NHS and practice services.

Experience

Essential

• Essential Experience
• Previous experience in a reception, administration, customer service or public-facing role.
• Experience dealing with members of the public in person and by telephone.
• Experience working as part of a team.
• Experience using computerised systems and maintaining accurate records.
• Experience managing a varied workload and prioritising tasks.
• Experience handling confidential or sensitive information appropriately.

Desirable

• Desirable Experience
• Previous experience working in a GP practice, primary care or NHS setting.
• Previous healthcare reception or administration experience.
• Experience using SystmOne or another clinical system.
• Experience using eConsult or another online consultation platform.
• Experience booking and managing patient appointments.
• Experience processing clinical correspondence, electronic tasks or workflow.
• Experience dealing with prescription, referral and test result enquiries.
• Experience processing patient registrations and maintaining patient records.
• Experience working in a busy telephone-based environment.
• Experience liaising with clinicians, hospitals, pharmacies or other healthcare services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Panton Practice

Address

14 Gervis Road

Bournemouth

BH1 3EG

United Kingdom

Employer's website

https://thepantonpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Other responsibilities within the organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and read-coding patient data

Attending training and events organised by the practice or other agencies, where appropriate.

Person Specification

Experience

Essential

• Primary Care experience

Other Requirements

Essential

• Ability to drive
• Disclosure & Barring Service check

Qualifications

Essential

• A medical degree recognised by the General Medical Council
• A foundation course of general training which takes 2 years
• General practice specialist training which takes 3 years

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mayford House Surgery

Address

Boroughbridge Road

Northallerton

North Yorkshire

DL7 8AW

United Kingdom

Employer's website

https://www.mayfordhouse.co.uk/home/ (Opens in a new tab)

Job description

Job responsibilities

The Advanced Nurse Practitioner will be responsible for the assessment of health and clinical needs of the patient. To undertake consultations with patients as an autonomous practitioner using advanced clinical practice skills, own clinical judgement to diagnose, treat, refer or discharge patients

Key Responsibilities:

Service delivery

Undertake consultations with patients taking a comprehensive patient history, carry out physical examination use their expert knowledge and clinical judgement to identify the potential diagnosis

Exercise a higher degree of personal and professional autonomy using advances clinical practice skills to include clinical interventions

Refer patients for investigations when necessary/appropriate

Make a final diagnosis, decide on and carry out treatment, including the prescribing of medicine or referring to primary or secondary care specialist services within local agreed pathways and protocols as appropriate

Ensure that all treatments and care provided are based on best practice/evidence based care

Use their extensive to plan and provide skilled competent care to meet the patients health and social care needs, involving other members of the healthcare team as appropriate

Work with multi-disciplinary and multi-agency teams in order to ensure patient needs are met

Asses and evaluate, with the patient, the effectiveness of the treatment and care provided and make changes as needed

Use independent/supplementary prescribing skills for benefits of patient care

Work independently and as part of a team

Provide support/leadership/training/education

Assist in clinical audit and setting and monitoring of service and unscheduled care

Identify and take appropriate actions to address risk to the patient, this will include:

Identification of emergency care needs requiring despatch of a 999 ambulance

Safeguarding children and protection of vulnerable adult issues which require referral on to other agencies in line with local policies

Work independently and at the same time contribute to the work of the whole team to ensure the delivery of a consistently high level of service, this will include;

Taking responsibility and being accountable for managing own workload, risk assessment and management, acting within professional codes and appropriately to the Clinical Lead for advice and support

Undertaking other duties when required, such as audits or administrative tasks

Identifying issues which may negatively impact upon service delivery and reporting these on to the Clinical Lead, Operational Team Leader/Shift Manager in a timely fashion

Acting as a clinical resource for non-clinical staff who may require advice and support

Maintain contemporaneous records of the consultation and action using the computer software and where necessary written records, in line with NMC guidance and local policies, guidelines and procedures

Remain focused on the delivery of an excellent service within an unpredictable, diverse and challenging workload

Communication

Work effectively as a team member, supporting and communicating with other professional colleagues and clinicians

Use critical thinking and effective communication skills to holistically assess patients needs and determine relevant culture, social, economic factors in a respectful and non-judgemental manner

Provide a professional, courteous and efficient service consistent with organisational standards for patients seeking assistance from the service, maintaining a professional and reassuring manner at all times

Utilise advanced listening, probing and facilitative skills across a diverse range of cases, some of which may be highly challenging due to emotive circumstances, communication difficulties and patient anxiety

Utilise complex communication skills to negotiate and provide support to patients who may be non-compliant with the recommended outcomes

Utilise interpreter services, communication aids and other resources, to address barriers to communication and understanding

Effectively use a range of communication methods (e.g. telephone, email, fax, letter and report writing) to facilitate communication at all levels within and external to the organisation

Education, Training and Development

Actively participate in the individual annual review process

Actively participate in individual and service performance reviews

In conjunction with line manager take responsibility for identifying and addressing personal/professional development needs in line with service requirements and to meet the requirements of professional registration and revalidation

Actively participate in clinical supervision to facilitate personal and professional development

Contribute to the development of a learning environment in which organisational and professional development can flourish

Contribute to the training of other staff where required

Support new staff in their development and participate in supervision, teaching and mentorship to help new staff develop and achieve competency to perform their role

Attend statutory, mandatory and any other relevant training courses/updates (e.g. IT and computer skills including specific decision support / clinical tool kits, Governance and Health and Safety)

Share and utilise professional knowledge, skills and expertise with colleagues to enhance the service delivered to patients

Information Management and Technology

Keep contemporaneous and accurate records during the patient consultation within the relevant software programme and maintain paper records as appropriate

Maintain confidentiality in relation to all information governance requirements, ensuring that data is only disclosed in compliance with such

Develop and maintain knowledge and competence in computer skills in order to access software applications, databases, documents, email and approved intranet / internet resources

Develop and maintain knowledge and competence is using telephony

Governance, Quality and Service Development

Contribute to the achievement of service standards and performance requirements by participating in regular quality monitoring and individual performance reviews

Attend and contribute to meetings, workshops, and other groups in order to support the on-going development of the service

Participate in audit, customer satisfaction programmes, research and other quality improvement activities

Participate in the investigation of incidents, complaints and other issues as required

Adhere to organisation policies, procedures and guidelines

Adhere to professional codes of conduct and guidelines

The post holder must, at all times, act honestly and open and comply with relevant corporate governance requirements, employment legislation, standards of business conduct, codes of openness and accountability

Other

At all times to act in a professional manner and to also act as a role subordinates and peers

Work flexibly to support the needs of the service

Undertake any other duties, role and responsibilities commensurate with the nature and grading of the post or as reasonably requested by the Clinical Lead.

Person Specification

Experience

Essential

• Minimum 5 year post registration experience
• 2 years experience of working as a practitioner in a primary care environment, Emergency Department, Urgent Care Centre, MAU/EAU or other first contact setting, evidence of excellent assessment skills
• Experience of having provided mentorship and/or coaching to other staff
• Experience of having participated in service improvement activates including audit and research

Qualifications

Essential

• Registered Nurse First Level Nurse or other healthcare professional qualification leading to registration
• Evidence of degree level study or equivalent
• Degree in advanced practice or equivalent (to include research an evidence to inform practice, clinical leadership, work-based learning, clinical history taking and examination skills, pathophysiology, investigations and immediate management, non-medical prescribing)
• Evidence of completion of study in minor illness
• Evidence of study in minor injury
• Evidence of completion of study in paediatric minor illness
• Evidence of study in paediatric minor injury
• Masters level study in advanced practice
• Independent/supplementary prescriber

Desirable

• Evidence of study to conduct paediatric clinical examination
• Teaching/training qualifications such as ENB998 or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Partnering Health Ltd

Address

56 South Broadway Street

BURTON-ON-TRENT

Staffordshire

DE14 3NA

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Based:Mereside Medical Practices (mainly Staploe Medical Centre, and as needed at ourother practice locations)

Basis:Full-time, Part-time and Flexible

Salary:£30,000 - £40,000 per annum FTE pro rata for Part-time (Full-time = 37 hours per week)

Eligibility:You must be eligible to work in the UK

About Us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

The Role

Reporting to the Senior Nurse Consultant, you will work as part of the clinical research team to support the delivery of clinical trial protocols within primary care and community settings. This role is suitable for a Research Nurse with 13 years of clinical research experience who is looking to develop their skills, particularly in Commercial research delivery. You will work under the guidance of senior members of the team, including the Nurse Consultant and Senior Research Nurse, gaining experience across a range of studies and therapeutic areas.

You will independently manage participant visits for high-complexity trials requiring clinical assessment and may act as the primary point of contact for sponsors on allocated trials to ensure safe, high quality, and participant-focused research delivery.

Your focus will be flexibly divided with approximately 50% of your time leading clinical aspects of the CRDC (PC) and approximately 50% working on the Mereside portfolio, though these allocations will adapt to organisational needs at the time. You will engage proactively with CRDC (PC) member sites across Greater Cambridge and Suffolk to develop their capacity and capability to deliver high-quality commercial research.

This role offers excellent development opportunities, supporting progression within the clinical research nursing pathway.

Your Responsibilities

Clinical Research Delivery

• Independently manage participant visits and assessments for high-complexity trials
• Facilitate efficient, safe and participant-focused clinical research across assigned studies
• Recruit eligible patients into clinical studies and facilitate informed consent where appropriate to trial complexity and personal competency
• Ensure clinical study protocols are adhered to, and participants receive care that meets or exceeds study requirements
• Conduct protocol-specific clinical assessments, including: vital signs, ECGs, specialised measurements, and other procedures as required
• Perform ambient and frozen blood sample collection, handling, processing, and storage in accordance with specific study requirements
• Ensure safe administration of treatments and investigational products within the context of clinical research studies
• Support the delivery of multiple studies, developing skills in prioritisation and organisation
• Liaise with sponsors and CROs on allocated trials, handling routine queries and providing study updates to the wider team as appropriate.

Problem Solving & Quality Management

• Escalate protocol or operational challenges to senior team members and contribute to implementing solutions
• Identify, document, and report adverse events promptly and accurately in accordance with study protocols and regulatory requirements
• Maintain accurate, contemporaneous documentation in clinical records and case report forms
• Contribute to study set-up and feasibility activities where appropriate
• Follow standard operating procedures (SOPs) and provide feedback to support continuous improvement
• Support monitoring visits, audits, and regulatory inspections.

CRDC Capacity Development (c. 50% of time, applied flexibility)

• Support CRDC member sites across Greater Cambridge & Suffolk to develop their research delivery capability
• Support other Spokes in the Greater Cambridge & Suffolk CRDC by signposting to NIHR resources and pharmaceutical sponsors where appropriate
• Assist CRDC member sites with trial implementation, helping them navigate contractual matters and compliance requirements
• Contribute to the CRDC helpdesk, troubleshooting issues and sharing practical expertise with developing sites
• Participate in CRDC training activities and knowledge exchange forums, sharing best practice across the network
• Be prepared to travel to spoke sites to support trial delivery with appropriate support.

Communication & Data Management

• Communicate effectively with patients and carers, ensuring understanding and informed participation
• Adapt communication style to meet individual needs, including cultural and communication differences
• Liaise with sponsors, CROs, and external stakeholders for routine matters, escalating where appropriate
• Use study-specific systems and electronic data capture platforms accurately
• Register and randomise patients according to protocol requirements following training
• Attend relevant meetings, including team meetings, sponsor meetings, and training sessions
• Act as a point of contact within the practice for research-related queries, with support from the Principal Investigator and the wider team
• Work with the wider multidisciplinary team at Mereside Medical to build awareness of research opportunities.

You should have or be:

• Registered Nurse with current NMC registration
• 13 years of clinical research experience or relevant transferable clinical experience
• Working knowledge of Good Clinical Practice (ICH-GCP R3) and research governance
• Developing ability to deliver clinical research studies with appropriate supervision
• Clinical skills appropriate to experience level, with willingness to develop further
• Excellent organisational skills and ability to manage workload effectively
• Strong attention to detail and commitment to high-quality data and documentation
• Good problem-solving skills, with awareness of when to escalate issues
• Effective communication and interpersonal skills, able to build rapport with others
• Willingness to work across multiple sites as needed
• Commitment to ongoing professional development.

It would be an advantage if you also:

• Have experience working on multiple studies simultaneously
• Have exposure to working with sponsors or CROs
• Have experience in one or more therapeutic areas (e.g. cardiovascular, diabetes, respiratory, vaccines)
• Have experience using electronic data capture systems
• Have worked in primary care or have an understanding of PCN structures.

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

If you are interested in this role please send a CV and covering letter to:

[email protected]

Closing date: 25 August 2026 Please note we reserve the right to close this vacancy early. Please note we reserve the right to close this vacancy early. If you have not received a response within 2 weeks of this closing date, please consider your application unsuccessful on this occasion.

Person Specification

Experience

Essential

• Registered Nurse with current NMC registration
• 13 years of clinical research experience or relevant transferable clinical experience
• Working knowledge of Good Clinical Practice (ICH-GCP R3) and research governance
• Developing ability to deliver clinical research studies with appropriate supervision
• Clinical skills appropriate to experience level, with willingness to develop further
• Excellent organisational skills and ability to manage workload effectively
• Strong attention to detail and commitment to high-quality data and documentation
• Good problem-solving skills, with awareness of when to escalate issues
• Effective communication and interpersonal skills, able to build rapport with others
• Willingness to work across multiple sites as needed
• Commitment to ongoing professional development.

Desirable

• Have experience working on multiple studies simultaneously
• Have exposure to working with sponsors or CROs
• Have experience in one or more therapeutic areas (e.g. cardiovascular, diabetes, respiratory, vaccines)
• Have experience using electronic data capture systems
• Have worked in primary care or have an understanding of PCN structures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mereside Medical Group

Address

Brewhouse Lane

Soham

Ely

Cambridgeshire

CB7 5JD

United Kingdom

Employer's website

https://www.meresidemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• NVQ Level 2 Dispensing qualification

Experience

Essential

• SystmOne experience is desirable;
• Excellent listening skills, interpersonal and telephone skills;
• Ability to prioritise and work under pressure;
• Friendly and approachable;
• Adaptable, versatile and flexible;
• The commitment to continue to learn new skills and develop your career;
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
• The ability to be adaptable and flexible in your approach;
• Excellent patient facing inter-personal communication skills;
• Willingness to provide extra cover when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Stalham Road

Hoveton

Norwich

Norfolk

NR12 8DU

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

To be the Lead Subject Matter Expert and deal with complex queries. This will involve analysing, investigating and resolving complex queries by making calculations and determining the action to resolution. Provide advice and guidance to managers and employees both within the department and trust relating to all matters.

Assist Shared business Services in providing a professional service to all staff.

To manage the Payroll and Pension Team.

To complete recruitment, induction training, staff development reviews, personal development plans, and monthly one-to-one meetings, including performance management of staff to ensure employees reach their full potential and achieve the performance standards required in accordance with LSW policy.

To manage and support the Payroll and Pension Team giving guidance as necessary to ensure the smooth working of the department ensuring the departments workload is distributed amongst staff in the most effective way.

Lead and Support the Payroll and Pensions Teams in rolling out the new ways of working and ensuring compliance on an ongoing basis.

To take the lead role, requiring specialist knowledge in pension legislation, interpreting, and implementing new or amended pensions related legislation.

To co-ordinate training to payroll and pensions staff and others, as appropriate to ensure compliance.

To collect, record and collate data for reporting on Key Performance Indicators (KPIs) and internal measures to support services provided in the SLA and to investigate and explain variations and exceptions as applicable, taking corrective action to avoid irregularities and re-occurrence in future.

Deal with complex issues, providing advice and guidance to managers and staff relating to payroll and pensions issues. Advising Clients of their obligation following changes to regulations ensuring information is disseminated accordingly.

To work with SBS to ensure that both Payroll and Pensions functions integrate effectively and efficiently.

To proactively facilitate the review of processes and procedures to ensure that all process and procedural notes are accurate and up to date and that they meet current legislation and customer requirements. To ensure that processes and procedures add value and remove waste steps to provide cost effectiveness. To progress e-business developments to ensure a streamlined, effective, and cost-efficient shared service for the local health community.

To be the lead contact for the NHS Pensions Agency, ensuring the local service meets government standards.

To co-ordinate and manage payroll and pension-related projects.

To discuss, resolve and provide guidance to Team members when queries are escalated by staff. Respond to all enquiries, verbal or written, from management, trust employees, audit, or statutory bodies, timely and accurately, which may be sensitive or contentious requiring tact and diplomacy.

Ensure representation of the teams as requested for special interest groups, staff induction where required, courses, meetings, and various project groups.

To manage, administer and communicate local, national, and statutory requirements ensuring that they are implemented in a timely manner for both our staff and clients, including communications to the team to ensure they are appropriately informed.

Undertake other duties commensurate with the banding as required and ensure Business Continuity of the service at all times. To ensure that the payroll service effectively delivers against all Service Level Agreements and meets its business objectives. Devise and review Service Level Agreements in collaboration with clients.

Be the key contact for SBS and attend weekly and monthly performance meetings, raising and dealing with any escalations.

Communication and relationship skills

Communicates openly and confidently with a range of people. Influences and convinces others in a way that results in acceptance and agreement. Shapes conversations to ensure focus and understanding. Is a supportive listener. Produces written material, which is accurate, brief, and clear.

A key part of the role will be communication with: HMRC, Pensions Agency, Internal Employees, Internal and External Auditors. A broad network of working relationships will be maintained. Communication will involve complex, sometimes confidential information and will require negotiation and diplomacy in dealing with complex, sensitive, or contentious information. Coaching, training, and annual staff development reviews will form part of this role.

Acts with integrity, show energy and resilience, and maintain commitment in the face of setbacks and obstacles. Keeps difficulties in perspective and remains positive. Understands own strengths and limitations and is focused on self-development. Is genuine, approachable, open, and honest.

Coordinates efforts and resources within and across teams to deliver goals. Recognises the importance of teamwork to achieve objectives. Creates an environment where people are motivated and encouraged to achieve. Brings in ideas, information, suggestions, and expertise from others outside and immediate team. Build strong team relationships between and across teams.

Analytical and judgment skills

Investigates and resolves complex pension and payroll queries. Analyses spreadsheet data and reports on pension processing and prepares reports on performance management information. Support team members with complex situations that require further assessment.

Planning and organisational skills

Utilises priorisation skills to maximise performance of the team to meet the targets set within the Service Level Agreement. Plans, organises, and implements system and process changes to continuously improve functionality of the team.

Ability to use a lean methodology to make continuous improvements within the processes and procedures of the team to ensure a cost-effective service with an emphasis on use of electronic systems.

Plans, allocates and manages workload to ensure completion, instigating processes, and practices to ensure the workload is completed.

Physical skills

Accurate and advanced keyboard skills to use Microsoft Office packages i.e., word, excel, and ESR.

Attendance at meetings off-site

The mental skills required for the post include concentration and flexibility to deal with several issues concurrently, dealing with email, telephone, office communicator and face-to face issues on a daily basis.

Making judgments, planning, organising, communication and maintaining effective working relationships.

Motivation of the team using negotiation, persuasion, empathising, and counselling skills.

Please see supporting information for full Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Relevant Professional Qualification such as CIPP Diploma of Payroll and Pension Management or considerable relevant experience, knowledge and expertise in the management of a pensions team.
• Membership of CIPP or equivalent professional association.
• ECDL or equivalent qualification

Specific Skills

Essential

• Able to work to a high degree of accuracy.
• Proficiency in keyboard skills
• Ability to work under pressure, to prioritise and work to tight deadlines ensuring competing demands are met.
• Flexible and adaptable attitude.
• Understands the need for a high standard of integrity, work outputs, professionalism and confidentiality.

Experience

Essential

• Previous experience of managing within a diverse Payroll and Pensions Department.
• Working knowledge of NEST / defined benefits and NHS Pension Scheme regulations and NHS terms and conditions of employment or similar terms and conditions.
• Working Knowledge of ESR. (a computerised payroll/ HR information system), Pensions Online or a similar pensions system.
• Staff Management and Change Management Skills
• Working knowledge of NHS terms and conditions of employment.
• Understanding of the culture and accountability and governance of the public sector with an awareness of commercial approaches.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

Crownhill Court

Tailyour Road

Plymouth

Devon

PL6 5DH

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To find out more about this exciting opportunity, please see the advert on our website. This can be viewed until the deadline.

Person Specification

Qualifications

Essential

• Please see job description

Desirable

• Please see job description

Experience

Essential

• Please see job description

Desirable

• Please see job description

Additional Criteria

Essential

• Please see job description

Desirable

• Please see job description