Job description

Job responsibilities

Key Responsibilities:

. Assisting with the recall process to enable the practice to meet its targets.

. To ensure administrative and clerical duties within the Practice are carried out within the Practicesguidelines and policies.

. To enable the smooth registration of new patients, including meeting standards / targets.

. To carry out administrative tasks relating to patient records, including scanning, filing, documentmanagement and ensuring patients can access reports, prescriptions and that they are easilyaccessible.

. Other work as required to meet the needs of the administration team

. To be responsible for your own continuing self-development, undertaking training as appropriate.

. To undertake other duties appropriate to the grading of the post as required.

. Must be able to work flexible hours.

Full Job description attached.

Please ensure that your application is entirely your own original work. Applications found to be generated by artificial intelligence (AI) will not be considered.

Person Specification

Experience

Essential

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes

Desirable

• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

The Groups Values

Essential

• The candidate must demonstrate an understanding of our values.

Qualifications

Essential

• Evidence of a good general standard of education
• Good IT skills
• NVQ Administration level 2 or equivalent level of experience or experience in similar role will be considered

Desirable

• NVQ Administration level 3 or equivalent level of experience

Skills

Essential

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Highly numerate
• Excellent Interpersonal skills
• Team player
• Good communication skills both verbal and in writing
• Flexible approach to work
• Accurate keyboard/data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Problem solving skill
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met

Desirable

• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; read-coding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Act as the first point of contact for patients, clinicians, and visitors to the department dealing with all face-to-face contacts in an efficient, polite, and courteous manner and responding to all telephone enquiries in a prompt and professional manner
• Deal with patient enquiries in an empathetic and confidential manner, signposting people appropriately and always maintaining a high standard of customer care
• Ensure that patients are checked in and out of clinics accurately and in a timely manner
• Book all follow-up appointments
• Be responsible for recording DNAs accurately including contacting patients regarding the reason for not attending
• Ensure that the reception area is always kept clean and tidy.
• Book interpreter services for patients as required
• Take responsibility for all communications received and distribute appropriately to the clinical and administrative staff within the service
• Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed
• Advise patients of relevant charges for private services, accept payment and issue receipts for same
• Produce repeat prescriptions according to practice procedures and ensure timely distribution or completed prescriptions
• Replenishment of reception area consumables
• Complete all training as required by the practice.
• Vaccinations clinic assistant where required.
• Demonstrate high levels of customer care and be an ambassador for customer care within the practice
• Provide robust administration functions that underpins the delivery of high-quality service and maintain effective working relationships with clinical and administrative staff
• Answer communication including telephone, email, and face-to-face queries and in timely manner and action as appropriate
• Always maintain patient confidentiality
• Be flexible in approach to work, such as covering other job roles at an appropriate grade or site, including varying working hours to ensure that the service maintains an adequate level of cover during core hours
• Use the IT systems to register patients, make up a set of patient notes, make patient appointments, produce letters, ensure that details are correct, check in/out of patient appointments as instructed
• Attend departmental meetings and training as required to ensure that up-to-date working knowledge of service and practice procedures is maintained
• Act in a manner aligned with the Practice Values and consistently demonstrate the behaviours that will ensure the achievement of delivering compassionate care and excellence
• Perform any other duties commensurate to the grade, at the request of the departmental managers, which may be needed to fulfil the objectives of the post

The job description is an outline of the key tasks and responsibilities of the Receptionist and is not intended as an exhaustive list. The job may change over time to reflect the changing needs of the Trust and its services as well as the personal development needs of the post-holder. Any variation will be agreed in advance between the post-holder and the Reception Manager as part of the continuing process of management review and development.

Person Specification

Qualifications

Essential

• -GCSEs (or equivalent) in English and Maths.
• -Good communication skills
• -Computer skills
• -Friendly and helpful attitude
• -Ability to keep things private (confidentiality)
• -Good organisation skills
• -Literacy and Numeracy skills.
• -Teamwork

Desirable

• -Experience in a similar role
• -Knowledge of medical terminology
• -Experience with NHS systems
• -Ability to handle stressful situations.
• -If you're familiar with NHS computer systems, that's a bonus.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Abingdon Surgery

Address

65 Stert Street

Abingdon

Oxfordshire

OX14 3LB

United Kingdom

Employer's website

https://www.abingdonsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Reception Duties

- Ensure efficiency of the surgeries by monitoring the arrival of patients and the flow of patients into consulting and treatment rooms.

- Ensure that patients without appointments, but who need urgent consultation are seen in a logical and non-disruptive manner.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure all procedures are completed.

- Advise patients of relevant charges for private services, accept payment and issue receipts where required.

-Respond to all queries and requests for assistance from patients and other visitors.

-Ensure reception and waiting areas are kept neat and tidy.

-Handing out prescriptions/medication in the absence of the dispensary staff and receiving prescription requests.

Management of appointment system

- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.

- Book appointments and recalls.

- Monitor effectiveness of the system and report any problems or variations required.

Preparation of Consulting Rooms

-Ensure that the consulting rooms are prepared in readiness for each consulting session and at the end of each consulting session that the room is left tidy and secure.

Operation of the Telephone System

Receive and make telephone calls as required.Divert and take messages as appropriate.

Start and End of Day Procedures

- Open up premises at the start of the day, set alarm to day function and make all necessary preparations to receive patients.

- Secure premises at the end of the day, ensure the building is totally secured, internal lights off and alarm activated.

General Responsibilities:

-Ensure total familiarity with all computer programmes which affect your work

-Ensure that your work area is kept neat and tidy.

- Monitor effectiveness of the various systems you operate and report any problems or variations required.

Special Requirements of the post:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests.
• Excellent communication and secretarial skills.

Able to Provide Cover:Reception

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Any other delegated duties considered appropriate to the post.

Person Specification

Experience

Essential

• Experience of working with the general public Experience of administrative duties
• Experience of working within a high pressure fast pace environment

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

Desirable

• Previous experience in a medical receptionist role although full traning will be given.

Employer details

Employer name

Woodlands Medical Practice

Address

54 Leopold Road

London

N2 8BG

United Kingdom

Employer's website

https://www.woodlandsmedicalpractice.org/ (Opens in a new tab)

Job description

Job responsibilities

Key Areas of Responsibility

Clinical

1. Work autonomously as a Senior Nurse within the practice, managing patients and delivering individualised direct patient care.

2. Direct responsibility for assessment, examination, investigation, and diagnosis of patients within the agreed scope of your role. The clinical scope of your role will be reviewed at appraisal on an annual basis, based on the Core Capabilities Framework.

3. Appropriately treat patients, resulting in the safe management and appropriate referral of patients. This includes the management of patients with long term conditions and complex care.

4. Receive referrals via a variety of sources, including from the doctor team, nursing colleagues and to manage your caseload and clinical priorities according to agreed protocols and working practices

5. Participate in multidisciplinary meetings, safety huddles, patient reviews and team meetings

6. Undertake a variety of clinical skills and provide treatment/ advice as per your agreed scope of practice, using agreed protocols of clinical practice and professional guidelines. This service may be provided within an urgent care primary care setting, or routine primary care setting, including in the community or home care settings.

7. Within scope of practice and clinical competence request and / or undertake diagnostic procedures and clinical investigations related to plans of care

8. Utilise scope of practice to undertake Non-Medical Prescribing role and provide advice on medicine management issues associated with the patient specialty group. Work within Guiseley and Yeadon Medical Practice's policy for Medicines Management

9. Utilise your advanced knowledge and skills relating to the speciality of primary care to provide specialist primary care advice to other members of the multidisciplinary team on the basis of patient assessment.

10. Provide a seamless, high-quality service from assessment through to diagnosis, treatment, and review, referring to other specialists in the community or secondary care as required. Provide guidance to staff, patients and their families and carers on pathway navigation

11. Lead in the development and updating of referral guidelines and policies for the service.

12. Use highly developed communication skills to effectively communicate with colleagues, patients, and their relatives/carers, making reports and liaising as required with medical staff and other members of the multidisciplinary team both verbally and in writing.

13. Use professional judgement to act as an advocate for patients to ensure a patient focused approach to the delivery of care. Support and enable patients and carers to make informed decisions relating to their treatment and management. Escalate any concerns via the practice management/nursing / professional structures/partnership as required

14. Report and raise concerns related to Safeguarding, accessing advice and support as required. Be conversant with Practice policies for safeguarding including the assessment of mental Capacity, and consideration of Deprivation of Liberty Safeguards (DOLS) and the application of the principles of Prevent (counter terrorism awareness)

15. Ensure effective and accurate verbal or written handover of patients between healthcare professionals.

16. Ensure that high standards of all documentation are maintained, with accurate, complete and up-to-date information regarding patient care are kept in accordance with Practice and professional standards.

17. Monitor the quality and standard of care provided by all members of the team and all staff in clinical areas. Identifying any skills or training gaps and escalating to the practice manager and partnership or addressing them if within your own team.

18. Undertake training to develop further advanced clinical practice roles required by the practice to provide a high standard of patient care.

20. Practice within the scope of professional registration

Professional Leadership & Management

1. Provide highly visible and accessible professional leadership and demonstrate expert knowledge and standards of clinical practice in primary care

2. Promote interdisciplinary team and collaborative working practices

3. Meet regularly with team members as a team and on an individual basis as required to support their personal and professional development

4. Promote team working, build rapport and collaborative working practices within the multidisciplinary clinical and management team. Liaise with non-clinical personnel across the organisation and professional groups. Ensuring effective communication and interpersonal skills.

5. Act as a clinical role model demonstrating high standards of advanced clinical practice and provide support or advice to other staff when necessary

6. Lead and support the development of the role according to changing patients needs, service requirements and evidence base practice.

7. Lead and actively participate in practice/local projects, quality initiatives and statutory accreditation processes. This will include the setting and monitoring of clinical standards of care

8. Ensure that all resources are managed in an efficient and cost-effective manner to achieve maximum effect for patients and staff.

9. Adhere to all relevant practice and local policies and procedures and to ensure that they are correctly implemented.

10. Lead in the implementation of multidisciplinary service objectives that reflect practice strategies for patient care.

11. Demonstrate effective leadership skills, supporting the senior management team and partnership in service development and lead as delegated on the implementation of any of these changes.

12. Monitor standards and maintain high quality care. Report any clinical incidents via the practices electronic reporting system for significant events and escalate issues promptly and appropriately

13. Utilise the highest level of interpersonal and communication skills when dealing with complex, sensitive or emergency situations.

14. Maintain an awareness of professional and ethical issues to ensure care is delivered in a professional timely and courteous manner by all members of the team, respecting the different spiritual and cultural backgrounds of colleagues, patients, and relatives.

15. Escalate any concerns or complaints promptly

16. Participate in the recruitment and selection of staff.

17. Responsibility for completing or delegating the preparation and daily review of staff duty rotas, ensuring that the team provides most effective service provision.

18. Accountable for own practice, always acting within the Professional Code of Professional Conduct

19. Maintain a working knowledge of local and national professional policy and strategy.

20. Attend and when required chair multidisciplinary meetings as a representative of the service. Ensure minutes and agreed actions are communicated to stakeholders according to agreed timescales

21. Clinical leadership of practice immunisation programmes. Working in collaboration with the practice manager, partnership, and local teams to ensure safe delivery of all immunisations.

Reports/searches training

1. To provide clinical leadership for cervical cytology in the practice and to ensure our process are safe and effective. Review policy

Education & Training

1. Act as an expert educational resource for clinical staff, patients, and carers by providing formal and informal education. Promote and develop a positive learning environment throughout the Practice.

2. Act as mentor/ assessor to staff members and students as required, providing educational advice and support. Ensure staff can access appropriate training support and guidance

3. Students - Lead and actively participate in the delivery of educational programmes for all grades of nursing, medical and allied health professional staff, in collaboration with the partnership team and leadership team.

4. Provide support and guidance to all levels of practice staff in their clinical role.

5. Ensure that pre and post registration students receive appropriate learning experience whilst allocated to the practice.

6. Participate in provision and identification of in-service training need for all nursing team staff.

7. Participate in education and practice development, liaising with practice, local and national educational leads to ensure educational objectives are delivered

8. Recognise the limits of own professional practice and competence, undertake further training and academic qualifications as required to maintain own specialist knowledge

9. Take responsibility for ensuring personal and completion of any statutory or mandatory training as required for. Informing line manager if there is any deviance from training attendance

10. Participate in the annual appraisal process, delegating duties to team members as appropriate, to ensure all staff within the team have personal development plans which support revalidation

11. Maintain links with local higher education institutions and participate in in the delivery of new and established advanced and nursing practice programmes as required.

Person Specification

Experience

Essential

• Supervision, teaching and coaching of staff
• Multi-professional problem solving in teams
• Strategy and policy development
• Experience of managing and leading a broad range of staff
• Budget management experience
• Experience of improving quality for patients, staff and service
• Experience of working with a wide range of stakeholders

Other

Essential

• Proven ability to analyse complex problems and to develop and successfully implement practical and workable solutions to address them.
• Ability to think and plan tactically and creatively, and to prioritise work programs in the face of competing demands;
• A strong sense of personal and team accountability coupled to a clear understanding of the boundaries around delegated authority;
• Ability to collaborate constructively with internal and external partners to create the conditions for successful partnership working;
• A good understanding of the changing NHS environment.
• Financial Management.

Desirable

• Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;

Qualifications

Essential

• Qualifications
• and/or Knowledge
• Registered nurse
• A good knowledge of, and experience in, general practice, primary and community care
• Track record of significant continuous professional and management development
• Leadership training or equivalent experience
• Up to date in all current issues related to professional nursing practice and health service management
• Understanding of the emerging integrated care system arrangements and the implications for general practice
• A good working knowledge and interest in new models to strengthen and improve primary care and ideas on how to implement these for the development locally
• An understanding of the key priorities within QoF and NHS Long Term Plan
• An understanding of population health and population health management
• Knowledge of local health issues within own PCN
• Knowledge of staff management processes
• Post-graduate management qualification
• Application form and pre-employment checks

Desirable

• Post-graduate management qualification

Aptitude and Abilities

Essential

• Assertive and confident in approach
• An interest in leadership within primary care and the wider health and social care system
• Ability to think and plan tactically and creatively
• Ability to develop and maintain constructive relationships with all professional disciplines
• Ability to analyse complex clinical issues/problems, identify necessary action and make recommendations and follow these through
• Strong sense of commitment to openness, honesty and integrity in undertaking the role
• Ability to prioritise
• Advanced decision-making skills
• Sound political judgement and thorough understanding of working with complex policy and diverse interest groups;
• Successful project management
• Workforce planning / role redesign

Desirable

• Successful project management
• Workforce planning / role redesign

Values

Essential

• Excellent inter-personal and communication skills with good listening skills;
• High level of work organisation, self-motivation, drive for performance and improvement, and flexibility in approach and attitude;
• Strong sense of commitment to openness, honesty and integrity in undertaking the role.
• Demonstrates enthusiasm towards teaching and sharing knowledge

Desirable

• Ability to be intellectually flexible and to look beyond existing structures, ways of working, boundaries and organisations to produce more effective and innovative service delivery and partnerships;

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aire Valley Surgery

Address

Guiseley and Yeadon Medical Practice

Yeadon Health Centre

17 South View Road

Yeadon

LS19 7PS

United Kingdom

Employer's website

https://www.airevalleysurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

As a member of the Practice Clinical Team you will:

• Provide primary healthcare services to Patients in all required environments.
• Participate in Practice activities including clinical and staff meetings, audits, and relevant CPD activities;
• Have a role in the development of the Practice.
• Contribute to the Practices activities relating to its functions of training and research

You will be expected to:

• Undertake Consultations in all clinical settings as directed. These consultations will cover the breadth of the Practices GMS and Enhanced Service obligations and you will be expected to support the Partners in providing such services as outlined in the GMS Contract and any national, directed or local enhanced services.
• Maintain and keep good standards of clinical records at all times and to work within Practice policy for prescribing. Additionally, you will be required to work to the systems and processes developed by the Practice both clinical and non-clinical (e.g. Path Lab results and comments, appropriate read coding and so on) and contribute towards the efficient and effective management of such systems.
• Required to give due regard to the Quality and Outcomes Framework (QOF) and Investment and Impact Fund (IIF) and contribute to achieving maximum points in all areas.
• Share the daily responsibility of checking and signing prescription requests, dealing with patient queries and providing clinical supervision to the nursing team, registrars, medical students and support to the management team and administrative staff as appropriate.
• Support and input into the aims of the Practice in areas including clinical governance, best practice, clinical audits and any other improvement activity as determined by the Practice.
• Participate in immunisation and vaccination programmes for individual patients in line with local and national guidelines.
• Administer First Aid including resuscitation if required.
• Receive and refer patients when appropriate.
• Understand and adhere to the Policies and Procedures of the Practice.
• Update the computerised records by coding activities appropriately and at the time of the consultation, using templates where appropriate and comply with computer based information requirements.
• Join in a duty rota system within the clinical team, share visiting patients and cover for colleagues by undertaking extra shifts when required to ensure the service requirements are met.
• Any other duties that may be required of you to ensure service requirements are met.

THIS JOB DESCRIPTION IS SUBJECT TO CONSTANT CHANGING NEEDS WITHIN THE WORK SITUATION AND WILL BE REVIEWED ANNUALLY IN CONSULTATION WITH THE POST HOLDER

Person Specification

Qualities & Attributes

Essential

• An understanding, acceptance and adherence to the need for
• strict confidentiality
• Ability to use own judgement, resourcefulness, common sense and initiative
• Ability to work without direct supervision and determine own
• workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Forward thinking
• Able to work under pressure

Qualifications

Essential

• Eligible to Practice independently as a GP in the UK
• Full GMC Registration with GP Registration
• Entry onto the Medical Performers List

Desirable

• MRCGP
• Qualified GP Trainer

Experience

Essential

• Knowledge/Skills
• Excellent communication skills

Desirable

• Experience of working within UK Primary Care within the last 3 years
• General understanding of the GMS contract, and in particular the Quality and Outcomes Framework
• IT skills:
• - Word processing
• - Spreadsheet applications
• - Email

Other

Essential

• Car driver/clean licence
• Membership of a recognised medical indemnity organisation
• Flexibility of working hours/ able to work at the desired times
• Willingness to attend occasional meetings away from the
• Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Danetre Medical Practice

Address

London Road

Daventry

Northamptonshire

NN11 4DY

United Kingdom

Employer's website

https://www.danetremedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please download a copy of the job description (see documents to download section below) for full details of the main responsibilities for this role.

At CWP, our recruitment selection processes are based on both competence (see person specification for details) and values.

CWP recruits people that can demonstrate the Trusts Values in their everyday life and we use a values-based approach in our interviews, which explores not only what you do but how and why you do it.

Before applying, we encourage you to review the Trusts Values and think about how these align with your own personal values. The supporting information section in your application should reflect your understanding of the Trusts Values and associated behaviours and you should provide examples from your work experience and/or personal life which demonstrate these values through your behaviours.

An applicant guide to help and support you through your recruitment journey can be accessed at the bottom of this page. Further help and support for completing your application can be accessed via our website. If you need any further guidance to help you complete your application, contact our recruitment team via email at: [email protected] or by calling 01244 393100.

If you have a disability that meets the definition set out in the Equality Act 2010, and you can show that you meet the essential criteria described in the person specification for an available position, please answer YES to the question: Do you wish to be considered under the Guaranteed Interview Scheme?

Please inform the team if you have any special support needs to be considered as part of the interview and selection processes.

The trust offers a Guaranteed Interview Scheme to any armed forces community applicants who meet the essential criteria for the post and encourages applications from armed forces reservists or cadet force adult volunteers.

Please note applicants will be required to pay for their DBS check. Costs are deducted from salary following appointment. You are encouraged to enrol for the DBS Update Service. A small annual fee of £16 per year applies.

New entrants to the NHS will commence on the minimum of the scale stated above.

Applicants are advised to apply early as if a large number of applications are received for this post we reserve the right to close the vacancy prior to the advertised date.

Good luck with your application. We hope to welcome you to Team CWP very soon!

Person Specification

Qualifications

Essential

• Qualified Post Graduate Certificate or above from a provider university as part of the CYP-IAPT programme e.g. EMHP, CWP
• Professional registration with recognised National Body (BPS, BABCP) within 6 months of qualification.

Desirable

• Psychology or other health related undergraduate degree.
• Demonstrates continued professional development within the mental health arena as evidenced by certificated course from recognised training bodies.

Knowledge and Expertise

Essential

• Knowledge of child psychology and development
• Demonstrates an understanding of anxiety and depression and how it may present
• Demonstrate an understanding of parenting and behaviour management interventions
• Demonstrates a knowledge of the impact of multisystemic issues such as home, school and community.
• Knowledge of child protection issues, safeguarding and other relevant legislation

Desirable

• Demonstrates an understanding for the need to use evidence based psychological and systemic therapies and how it relates to this post

Experience

Essential

• Experience of safeguarding vulnerable people
• Experience of multi-agency working
• Experience of working in a mental health and/or CYP setting

Desirable

• Evidence of working in the local community
• Experience of routine outcome monitoring

Trust values

Essential

• Demonstrate alignment with Trust Values (6 C's: Commitment, Communication, Care, Courage, Compassion, Competency)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cheshire and Wirral Partnership NHS Foundation Trust

Address

Macclesfield

Elm House

Macclesfield

SK11 8HE

United Kingdom

Employer's website

https://www.cwp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The PCN Clinical Pharmacist will:

work as part of a multi-disciplinary team in a patient facing role to clinically assess and treat patients using their expert knowledge of medicines for specific disease areas;

be a prescriber, or completing training to become a prescriber, and work with and alongside the general practice team;

be responsible for the care management of patients with chronic diseases and undertake clinical medication reviews to proactively manage people with complex polypharmacy, especially the elderly, people in care homes, those with multiple co-morbidities (in particular frailty, COPD and asthma) and people with learning disabilities or autism (through STOMP Stop Over Medication Programme);

provide specialist expertise in the use of medicines whilst helping to address both the public health and social care needs of patients at the PCNs practice(s) and to help in tackling inequalities;

provide leadership on person-centred medicines optimisation (including ensuring prescribers in the practice conserve antibiotics in line with local antimicrobial stewardship guidance) and quality improvement, whilst contributing to the quality and outcomes framework and enhanced services;

through structured medication reviews, support patients to take their medications to get the best from them, reduce waste and promote selfcare;

have a leadership role in supporting further integration of general practice with the wider healthcare teams (including community and hospital pharmacy) to help improve patient outcomes, ensure better access to healthcare and help manage general practice workload;

develop relationships and work closely with other pharmacy professionals across PCNs and the wider health and social care system;

take a central role in the clinical aspects of shared care protocols, clinical research with medicines, liaison with specialist pharmacists (including mental health and reduction of inappropriate antipsychotic use in people with learning difficulties), liaison with community pharmacists and anticoagulation.

Key aspects of PCN pharmacist role

Patient facing role undertaking face to face medications reviews for:

patients on complex polypharmacy with long term conditions

housebound patients

specific disease areas identified as a priority area within the PCN

Review patients with single or multiple medical problems where medicine optimisation is required.

Review on-going need for each medicine, assess monitoring requirements and support patients to ensure treatment is safe, appropriate and optimised for maximum clinical benefit.

Discuss recommendations and outcomes with relevant members of the PCN team and provide appropriate and timely follow up.

Support patients to optimise medicines by providing additional written patient information leaflets, and liaise with community pharmacists about the need for special requirements to aid adherence.

Management of Common/Minor/Self-Limiting Ailments

Support practices in improving patient access for minor ailments and acute presentations.

Promote the importance of self-care and signpost patients to community pharmacies in line with national guidance on over the counter medicines.

Medicines Information to Practice Staff and Patients

Support relevant medicine-related enquiries from the practice team, PCN team, community pharmacists and patients.

Update practice teams at weekly meetings on current medicines related information and issues with a view to educating and improving prescribing within the practice.

Analyse, interpret and present medicines data to practice staff regularly to highlight prescribing issues.

Communicate recommended actions relating to medication and medical device safety alerts.

Medicines Reconciliation

Reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

Commissioned improvements for QIPP and medicines optimisation

Support the practice and the PCN in delivering the outcomes as required in the medicines section of the Clinical Commissioning Contract

Signposting

Ensure that patients are referred to the appropriate healthcare professional for specialist referral, monitoring and/or referred to the social prescriber for further support services where required.

Repeat Prescribing

Review, implement and support adherence to the practice repeat prescribing policy.

Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those patients needing a review.

Ensure patients on repeat prescriptions have the required monitoring and assessments undertaken as appropriate to their condition(s) and medicines prescribed.

Clinical Governance

Communicate, action and support implementation of MHRA alerts, product withdrawals and other local and national guidelines and formulary recommendations.

Undertake clinical audits in priority areas identified by the CCG medicines management team or within the PCN and feedback results to practices and the PCN and support them in implementing recommendations.

Support practices and PCNs in identifying and reporting onto NRLS any incidents relating to medicines. Be involved in investigating medicines incidents and identifying and implementing any required system improvements.

Support implementation of shared care protocols in practice, including processes to improve monitoring of high- risk drugs.

Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

Identify cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches e.g. using PINCER and other tools.

Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Education and Training

Contribute to the provision of education and training on medicines optimisation and specific therapeutic areas to healthcare professionals within the PCN and to the wider CCG/ICB geography.

Public Health

To support public health campaigns.

To provide specialist advice on all public health programmes available to the general public.

General

Undertake any other work supporting medicines optimisation in GP practices and the PCN commensurate with the banding of the post and which is agreed between the postholder and the manager

Key Collaborative Working Relationships

The post-holder will be required to work with a wide range of stakeholders. It is important that the post holder recognises the roles of other colleagues to person-centred care, and liaises with other stakeholders as needed for the collective benefit of patients including:

Patients and Patient Participation Groups (PPGs)

GPs, nurses and other practice staff

Other healthcare professionals including CCG pharmacists, pharmacy technicians, optometrists, dentists, health and social care teams, dieticians etc.

Locality / GP prescribing lead and Locality managers

Community nurses and other allied health professionals

Integration between general practice community and hospital pharmacy teams

Ability to work as a member of a team within the PCN

Collaboration with network resources to support care management plans and social prescribing

Knowledge, Skills and Experience Required (please see Person Specification)

Has experience/awareness of the breadth of common acute and long-term conditions that are likely to be seen in a general medical practice.

Minimum of 2 years post graduate experience in pharmacy, as demonstrated within a practice portfolio.

Holds an independent prescribing qualification, is working towards a qualification or has the intention to complete this in the future.

Demonstrates an understanding of the role of a clinical pharmacist within primary care and where it fits into and how it complements the practice team and the wider PCN team.

Accountable for delivering professional expertise and direct service provision.

Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct.

Health and Safety/Risk Management

An expectation is for all staff to have a commitment to promoting and maintaining a safe and healthy environment and be responsible for their own and others welfare. In addition, staff will be expected to undertake the statutory mandatory health and safety training and other training relevant to their specialist area of work.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment and complete the required statutory mandatory training.

Patient Confidentiality

The post-holder should respect patient confidentiality at all times and not divulge patient information unless sanctioned by the requirements of the role.

In view of the dynamic nature of the role, this job description is intended to provide an outline of the duties and responsibilities; it will be subject to review and amendment as necessary in consultation with the post holder.

Person Specification

Experience

Essential

• Minimum of 2 years postqualification experience

Qualifications

Essential

• Registered as a pharmacist with the General Pharmaceutical Council
• Masters degree in pharmacy (MPharm) (or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

City & Hackney Integrated Primary Care CIC

Address

De Beauvoir Surgery

30 Hertford Road

London

N1 5QT

United Kingdom

Job description

Job responsibilities

Main responsibilities and other operational tasks:

• To act as a first point of contact for matters relating to administration for the medical team based at the OCE.
• To manage and maintain appointments diaries for all consultants and registrars within the OCE medical team electronically, updating their annual leave and updating their diaries accordingly for all outpatient clinics. Also, to ensure that all these changes are reflected and updated in EPR
• To support all room bookings requests as required for the medical team for clinics and any other clinical meetings.
• To answer telephone calls using the Liberty website-based phone system from medical and non-medical staff, and deal with calls appropriately, communicating important messages to the appropriate people in a timely manner. To ensure that messages are clear and well documented as applicable in EPR or to the relevant individual.
• To ensure that there is enough stock of clinical supplies for the outpatient clinics such as clinical forms, wristbands, ink cartridges, needles, stationary stock for office etc and to request further supplies in a timely manner with the line manager. To escalate any complaints received via face or non-face to face relating to clinics with the support of your line manager.
• To provide excellent customer care that demonstrates a caring and responsive approach. To be compassionate and empathetic to the variety of complex physical, emotional, and social needs of the patient group that are seen by the OCE.
• To actively collect, distribute and open all post daily.
• To support the medical team with ad hoc typing requests relating to clinical matters and assist with other duties as requested.
• To support the weekly in-patient ward round meetings as required.
• To take responsibility for DVLA requests received for outpatients and ensure the correct process is followed and requests received are chased accordingly and submitted back to DVLA. To then inform your line manager when the request has been submitted to DVLA so that an invoice can be raised in a timely manner.
• To monitor and reply to any emails in the departments nhs.net mailbox on a regular basis. This will also be applicable to messages received in EPR.
• To upload emails and other clinical documents to EPR via Scan-IT and forward onto the consultant/clinician/administrative teams/individuals as appropriate.
• To register all consultant referrals sent via post, email, EPR message centre or e-RS within 24 hours using revenue cycle in EPR ensuring the correct patient pathway (RTT) is used always maintaining accuracy.
• To check e-RS frequently throughout the day for new GP referrals and register them on revenue cycle in EPR.
• To forward all referrals and relevant documents to the consultants in a timely manner.
• To schedule clinic appointments accurately on revenue cycle in EPR ensuring that the correct RTT status is recorded in accordance with the Trusts 18 weeks guideline and follow department procedures.
• To generate & prepare clinics for each day with a clinic sheets, outcome form & wristbands if required.
• To login to the Attend Anywhere (AA) website for upcoming video consultations and check in patients when they become visible to you in the virtual waiting area. To message the patient on AA if the consultant/clinician is running behind in clinic.
• To close open clinics daily on EPR in real-time if possible, using outcome forms following departmental processes.
• To update patient demographics appropriately whilst adhering to the Trust policies for data protection and patient confidentiality.
• To modify and sign & submit all clinic letters in PowerChart using the correct PowerNote, whilst checking that they have been completed to a high standard, ensuring all addresses and details are correct for all recipients.
• To check hospital transport bookings on the Patient Transport Service (PTS) website daily to make sure that the booking location is correct, and a resource has been allocated. To use instant messenger or call the PTS team if there are any issues with the booking.
• To organise, plan & prioritise own tasks and workload.
• To photocopy, request patients medical notes as required and complete other general office duties as requested by any team as agreed by your line manager.
• To work flexibly, providing cover for reception and other administration posts as required.
• To undertake any other duties required by arrangement from your line manager.
• To be the main point of contact for reporting issues to IM&T on behalf of the office and medical team ensuring that calls are followed up with the support of your line manager.
• To process any annual leave requests from line manager that affect the clinics and updating the medical team outlook calendars, revenue cycle and clinic timetable schedule ensuring accuracy.
• To participate in the recruitment process of new staff.
• To undertake any other duties required by the Patient Pathway Team Lead & Personal Assistant (PA) .
• To monitor, maintain & replenish stock on the PPE stock room in all clinic rooms and place orders as required.
• To monitor and take responsibility for the patient waiting lists and patient pathways using the daily PTL and RTT lists and Revenue Cycle ensuring that that the information is correct on EPR ensuring any issues arising re the waiting time are escalated to your line manager.
• To manage the process of all referrals received via electronic, paper and e-RS ensuring that information is recorded as per the trust processes within 24 hours. To check and update e-RS spreadsheet and update pathway ID to e-RS UBRN
• To manage weekly all work item list lists in in Revenue Cycle.
• To take responsibility in ensuring that all clinics slots are filled and that all patients are scheduled, rebooked, and cancelled appropriately on EPR, are
• To ensure all cancelled clinics are blocked in EPR with appropriate reasons.
• To weekly check that all outpatient clinics are closed within the Trusts agreed timescale and to chase as necessary.
• To send the monthly clinic timetable link to the medical team monthly to ensure that the medical team are clear on which clinics have been booked for them.
• To ensure and have a process in place to check that all clinic letters and spasticity reports have been submitted correctly via PowerChart.

Person Specification

2 for interview/ 0 for no interview

Essential

• 2 for interview/ 0 for no interview

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

Oxford Centre for Enablement, Nuffield Orthopaedic Centre

Windmill Road

Headington, Oxford

OX3 7HE

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To be responsible for the implementation of processes for the effective management of patients with long-term conditions using evidence-based practice including care for elderly and housebound patients.

Working as a senior member of the practice multidisciplinary team, the post holder will ensure nursing services are delivered effectively to the entitled patient population.

The Practice Nurse will be responsible for a number of clinical areas such as infection prevention and control, health promotion, chronic disease management, health promotion, well women and well man clinics, as well as actively supporting the practice management team in the reviewing and delivery of clinical policy and procedure.

Ashley Centre Surgery must ensure that the post holder has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a day-to-day basis.

Person Specification

Experience

Essential

• Registered Nurse with current NMC registration.
• Demonstrable experience in diabetes management.
• Excellent treatment room nursing skills, including:
• Cervical cytology.
• Vaccinations and immunisations.
• Wound care and dressings.
• NHS Health Checks.
• Long-term condition monitoring.
• Health promotion and lifestyle advice.
• Excellent communication and organisational skills.
• Ability to work autonomously and as part of a multidisciplinary team.

Desirable

• Previous experience working within a GP practice or primary care setting.
• Qualification in diabetes care.
• Advanced Nurse Practitioner qualification.
• Independent Prescriber qualification.
• Experience supervising or mentoring clinical staff.
• Experience of QOF-driven long-term condition management.
• Ability to administer travel vaccination

Qualifications

Essential

• Registered nurse with current NMC registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashley Centre Surgery

Address

Ashley Centre Surgery

Windsor Court

Ashley Road

Epsom

Surrey

KT18 5AQ

United Kingdom

Employer's website

https://Ashleycentresurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

You could be involved in most aspects of patient care including:

• obtaining blood samples
• electrocardiograms(ECGs)
• minor and complex wound management including leg ulcers
• travel health advice and vaccinations
• child immunisations and advice
• family planning & womens health including cervical smears
• mens health screening
• sexual health services
• smoking cessation
• screening and helping patients to manage long term conditions
• COVID and Flu vaccinations, Shingles, Pertussis and Pneumonia vaccines

General practice nurses may also have direct supervision of healthcare assistants at the practice.

You must be a qualified and registered adult, child, mental health or learning disability nurse to work in general practice. Youll also either need to undertake further training and education or be willing to after being appointed.

Youll need to be highly organised, flexible and able to prioritise effectively will be vital.You'll also be highly observant, able to assess patients and take responsibility for determining the best course of action.As with all nursing roles, communication skills,problem solving and good judgement are crucial.

Person Specification

Qualifications

Essential

• You must be a qualified and registered adult, child, mental health or learning disability nurse to work in general practice.
• You'll also either need to undertake further training and education or be willing to after being appointed.
• As a band 6 Nurse, you will be required to have undertaken further specialist training in Diabetes Management, Asthma, COPD, Cardiovascular or be working towards achieving all of these advanced qualifications

Experience

Essential

• Several Years experience of working in a GP practice as a Practice Nurse
• Experience of dealing with vulnerable patients

Other

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Basic IT skills
• Awareness of blood-borne viruses

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aire Valley Surgery

Address

Yeadon Health Centre

17 South View Road

Yeadon

Yeadon

LS19 7PS

United Kingdom

Employer's website

https://www.airevalleysurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Do you have experience in either an administrative role or a customer service role? Join Cefn Carnau Hospital as a Support Services Manager and play a vital role in ensuring the effective day-to-day delivery of administrative and support services across the site.

In this varied and rewarding role, you will oversee the provision of a high-quality, efficient and reliable administration service, supporting the smooth operation of the hospital and ensuring colleagues, service users and external stakeholders receive a professional and responsive service. You will lead the Administration Team, maintain effective office systems and provide operational support across a wide range of functions including governance, training compliance, facilities management and fleet administration.

Working closely with clinical and operational teams, you will coordinate administrative processes, manage correspondence, prepare reports and minutes, support governance activities and ensure records are maintained accurately and confidentially. You will also oversee purchasing processes, raising purchase orders, liaising with suppliers and ensuring invoices are processed efficiently in line with organisational procedures.

A key part of the role involves supporting compliance and operational effectiveness across the hospital. You will coordinate staff training requirements, maintain accurate training records and work with managers to ensure mandatory learning remains up to date. You will also oversee Planned Preventative Maintenance (PPM) administration, ensuring servicing schedules, contractor visits, certification and compliance records are maintained effectively.

In addition, you will support the management of the site's vehicles and driver records, ensuring vehicle servicing, MOTs and compliance checks are completed on time. Where required, you will also provide support with financial administration, including patient funds processes, petty cash management and associated record keeping.

What you will need to be successful:

• 4 GCSEs, grade C or above, or equivalent (including English and Maths)
• Word Processing Qualification (desirable)

• Business Administration NVQ or equivalent (desirable)

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £38,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Freemeals and onsite/local free parking

About us:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• 4 GCSEs, grade C or above, or equivalent (including English and Maths) Word Processing Qualification (desirable) Business Administration NVQ or equivalent (desirable)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thornhill

CF83 1LX

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Pharmacy Technician - Job Description

Responsible to: This role is directly employed by the North West Leicestershire GP Federation and the post holder will work for the North West Leicestershire PCN.

Job Summary

The post holder is a Pharmacy Technician, who acts within their professional boundaries, supporting and working alongside a team of pharmacists and technicians in General Practice. In this role they will be supported by a Senior Pharmacy Technician who will develop, manage and mentor them.

The post holder will work as part of a multi-disciplinary team in a patient facing role. The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. You will help patients to get the best from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in general practices, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

The post holder will provide support to general practice staff with regards to prescription and medication queries. They will carry out medicines switches in GP practices in line with practice and ICB agreed specific protocols, reviewing and amending patient records and informing patients.

They will help support the repeat prescriptions system, promoting electronic repeat dispensing and online ordering. They will carry out housekeeping whilst in patient records e.g., dose optimisation and medicines synchronisation.

The post holder will be the first port of call to answer and deal with any medicines related queries from administration and reception staff, as well as any dispensary staff. The aim of this is to improve the quality of care for our patients and operational efficiencies within the PCN, so requires motivation and passion to deliver excellent service within General Practice.

Please see attached for full job description.

Person Specification

Experience

Essential

• Understanding of prescribing and medicines management issues.
• Good clinical pharmaceutical knowledge including terminology.
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies to improve.
• Good interpersonal, influencing and negotiating skills.
• Good communication skills, verbal and written, with ability to adjust communication style and content to suit the audience.
• Able to work under pressure and meet deadlines.
• Ability to work in a busy environment and prioritise tasks effectively whilst also supporting others.
• Ability to accept guidance and constructive criticism.
• Works effectively independently and as part of a team.
• Demonstrates attention to detail, able to work accurately, identify errors quickly and easily.

Desirable

• Relevant theoretical and practical knowledge of Primary Care Networks, General Practice and evidence-based medicine.
• Awareness of systems to support the management of patients in a primary care setting, delivering pharmaceutical input and support the context of pathways of care.
• Awareness of GP budgets and funding systems.
• Knowledge and understanding of pharmacy law and ethics and current legislation.
• Able to analyse and interpret prescribing data.

Qualifications

Essential

• Registration with General Pharmaceutical Council as a Pharmacy Technician
• BTEC/NVQ3 Pharmacy Services (or equivalent)
• Evidence of commitment to continuing professional development.
• Experience working as a qualified, registered pharmacy technician.

Desirable

• Experience of working within primary care.
• Completion of PCPEP or equivalent

Other

Essential

• Demonstrates ability to self-motivate and use own initiative to achieve goals.
• Adaptable and flexible
• Able to maintain confidentiality
• Willing and able to travel throughout the twelve practices within the PCN, as required (therefore, require a UK driving Licence and access to a vehicle)
• In date DBS check
• Good computer literacy
• Safeguarding Training
• Knowledge of GP systems (e.g. EMIS Web and Systm1)
• Immunisation status
• Basic life support

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North West Leicestershire GP Federation

Address

Castle Donington Surgery

53 Borough Street

Castle Donington

DE74 2LB

United Kingdom

Employer's website

http://www.nwleicestershiregpfed.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the full Person Specification and more information regarding the main responsibilities of this role, please refer to the attached Job Description.

UCLH, in partnership with University College London, has been designated one of the countrys five comprehensive biomedical research centres and there is an on-site early phase cancer clinical trials unit.

The UCLH Macmillan Cancer Centre opened in April 2012 and encompasses our busy outpatient clinics and daycare treatment facilities as well as our growing ambulatory chemotherapy practice.

The pharmacy cancer team is well integrated into the cancer directorate and provides a high-quality and progressive pharmacy service to cancer patients. Chemotherapy production services are delivered from a state of the art unit.

This is an exciting opportunity for a pharmacy technician to join our Cancer Pharmacy team. We are an integral part of the multidisciplinary team, and the technical service is fundamental to supporting the flow to ensure timely medicines reconciliation and patient discharges, whilst delivering a high-quality service.

For further information or to arrange an informal visit please contact Danielle Burgess ([email protected]) or 07483 682332

Come and be a part of the best NHS trust in England to work for, according to our staff*

* UCLH top trust to work at in England - In the most recent NHS staff survey UCLH had the highest percentage of staff who said they would recommend us as a place to work, out of all general acute or acute/community NHS trusts in England for the third year in a row.

UCLH recognises the benefits of flexible working for staff To find out more, visit: Flexible working.

To discover more about what makes UCLH a great place to work, visit: Why Choose UCLH?

Person Specification

Knowledge & Qualifications

Essential

• Registered with the General Pharmaceutical Council
• NVQ Pharmacy Services Level 3 plus an accredited underpinning knowledge (BTEC in Pharmaceutical Science or equivalent) or equivalent
• Accredited to perform final accuracy check on clinically screened prescriptions or with suitable experience to work towards
• Accredited medicines management qualification or willing to work towards

Experience

Essential

• Significant hospital pharmacy practice experience
• London Pharmacy Education and Training - Technician Self Development Programme - Stage 2 or working towards or equivalent
• Previous evaluated experience of supervising staff and workload on a day-to-day basis
• Medicines Management experience at ward level
• Previous evaluated experience of participation in audit

Desirable

• Previous evaluated experience of recruitment and selection of staff
• Demonstrated experience of ability to appraise staff and set performance objectives

Skills & Abilities

Essential

• Demonstrated ability to work to set procedures
• Demonstrated ability to train and assess others
• Demonstrated ability to solve more complex problems as indicated in the job description
• Demonstrated ability to work under pressure accurately and maintain high standards
• Demonstrated ability to motivate self and others
• Demonstrated ability to organise project work
• Demonstrated ability to communicate more complex information effectively using clear written and spoken English and overcome barriers to understanding
• Demonstrated ability to clearly and accurately complete complex routine and non-routine documentation
• Demonstrated complex pharmacy computer and IT skills including: Email, word processing, spreadsheets, accurate data entry
• Demonstrated ability to write SOPs

Desirable

• Demonstrated ability to plan, deliver, organise and review competency-based training assessment
• Demonstrated ability to organise an audit

Personal Qualities

Essential

• Willingness to learn
• Commitment to training
• Good oral and written communication skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University College London Hospitals NHS Foundation Trust

Address

University College London Hospitals

235 Euston Road

London

NW1 2BU

United Kingdom

Employer's website

https://www.uclh.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONIST

REPORTS TO: DEPUTY PRACTICE MANAGER

HOURS: 20 hours per week

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgement and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests either on the computer via workflow or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept over the counter payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Patient notes and correspondence:
• Ensure that clinical system practice notes are dealt with promptly and all actions taken are recorded appropriately.

• Action e-consults received via the practice gatekeeper account and ensure they are work-flowed to the correct team.

• Ensure correspondence, reports, results discharge letters etc are work flowed promptly using EMIS WEB or DOCMAN 10 and sent to the correct team.

• Make and serve refreshments as per office rota, ensure the kitchen is kept clean and tidy and air and tidy the waiting room in turn with other staff.
• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE Grade A - C in English and Maths

Experience

Essential

• Experience of working in an administration/ reception role.

Desirable

• Experience of working in a GP or healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Greasby Group Practice

Address

Greasby Road

Greasby

Wirral

CH49 3AT

United Kingdom

Employer's website

http://www.greasbygrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

• Patient Care: Deliver comprehensive medical care to patients, including consultation, diagnosis, treatment, and follow-up. Assess, diagnose, and treat a wide range of conditions, initiate referrals to specialist services as necessary.
• Chronic Disease Management: Oversee the management of complex chronic diseases using patient-centred, structured approaches. Utilise the latest clinical guidelines to ensure effective management of complex conditions.
• Acute Medical Care: Provide urgent care for acute medical conditions and make decisions regarding the need for emergency hospital admission.
• Preventative Medicine: Implement strategies aimed at disease prevention and health promotion within the practice population.
• Home visiting: undertaking home visits including triage of visits as and when required.

Administrative Tasks:

• Record Keeping: Maintain accurate and detailed medical records for all patients, ensuring confidentiality and adherence to GDPR and other relevant legislation.
• Quality Improvement: Participate in quality improvement programs that include audits, patient surveys, and reviews of services to enhance clinical outcomes.
• Meeting Participation: Engage in regular multidisciplinary team meetings to collaborate on patient care, practice development, and clinical governance.

Educational Activities:

• Training & Supervision: Provide guidance, teaching, and supervision to junior doctors, medical students, and practice staff to promote continuous professional development within the practice.
• Continued Professional Development: Maintain and enhance medical skills and knowledge through ongoing CPD and training.

Communication:

• Patient Communication: Employ excellent communication skills to explain diagnoses, management plans, and therapeutic procedures to patients.
• Collaborative Healthcare Delivery: Work closely with healthcare professionals within the practice and the wider medical community to provide seamless and integrated care for patients.

Leadership and Management:

• Team Involvement: Contribute to the practice's management by offering insights and expertise in the development of practice policies and protocols.
• Service Development: Assist in the development and implementation of new services within the practice to improve patient care and clinical efficiency.

Miscellaneous:

• The Practice recognises that the role of a General Practitioner is wide and varied is evolving in nature. Therefore, this job description is not intended to be exhaustive and there will be other tasks and duties that the post holder will be expected to perform within what is ordinarily expected of this role.

Person Specification

Personal Qualities

Essential

• Excellent communication and interpersonal skills, capable of effectively explaining complex information to patients and collaborating with colleagues.

Desirable

• Strong organisational and time-management skills.
• A proactive approach to problem-solving and decision-making.
• Commitment to ongoing professional development and learning.

Specialist Knowledge

Desirable

• Additional qualifications in specific areas of interest such as diabetes care, dermatology, or women's health, which enhance the practice's service offerings.

IT Proficiency

Essential

• Competence in using SystmOne, essential for patient record management and data analysis.

Clinical Competence

Essential

• Proficiency in all areas of general practice, including patient consultation, diagnosis, treatment, and follow-up care.
• Expertise in managing both acute and chronic conditions, with a comprehensive approach to patient care.

Qualifications

Essential

• Full registration with the General Medical Council (GMC).
• Completion of a full course of training in general practice (CCT) or equivalent recognised by the GMC.

Regulatory Compliance

Essential

• Knowledge of current NHS practices, guidelines, and legal regulations affecting general practice.

Experience

Desirable

• Experience in a primary care environment within the NHS, showing a track record of effective patient care and teamwork.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fuller and Forbes Partnership

Address

Ernesettle Medical Centre

21 Ernesettle Green

Plymouth

PL5 2ST

United Kingdom

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)