Job description

Job responsibilities

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations including complex cases
• Request investigations (e.g. imaging, blood tests) and make appropriate referrals
• Create tailored self-management plans to support behavioural change and recovery
• Use full scope of practice - including prescribing and injection therapy (if qualified)
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs)

Collaboration & Development

• Work as part of a GP-based MDT and build positive relationships with practice staff
• Educate colleagues on MSK triage pathways and provide informal guidance
• Support clinical audits and service improvement initiatives
• Help shape and refine local MSK care pathways

Leadership & Learning

• Engage in supervision and peer reflection sessions
• Continue your development against the HEE Roadmap to Practice
• Contribute to clinical governance and mentoring where appropriate

Key Skills

• Confident and friendly with a collaborative approach to integrating into GP practice teams
• Able to build strong relationships with GPs, receptionists, nurses, and MDT members
• Excellent communication and clinical reasoning skills
• Calm, resilient, and proactive in a fast-paced, evolving healthcare setting
• Comfortable with digital tools and modern clinical systems
• Committed to high standards of ethical, professional, and patient-centred care

Person Specification

Qualifications

Essential

• A degree in Physiotherapy with HCPC and CSP registration.

Desirable

• Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• Qualified independent prescriber
• Qualified injection therapist

Experience

Essential

• Minimum 5 years post-graduate clinical experience
• Minimum 3 years MSK clinical experience
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• Active CPD portfolio aligned to the 4 pillars of advanced practice

Desirable

• Prior FCP or MSK triage experience (private or NHS)
• Experience working in GP practices
• Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Grosvenor Street

CREWE

CW1 3HB

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

You will provide administration support for the Nottinghamshire IWS service for adults and families across Nottinghamshire.

You will be responsible for a range of administration, ensuring the smooth running of the office and the administration of the programmes to meet targets and deadlines set by the SPOA lead.

Your key responsibilities will be:

Providing a range of administration duties for the service including patient and health professional letters, patient database updates, appointment bookings, taking telephone queries, liaising with health professionals and colleagues.

You will be working as part of a large and friendly team of varied professions across the County of Nottinghamshire, and you will be part of the Single Point of Access team which is responsible for all administration duties for the service including referrals into the service via electronic database, telephone, website, text and email.

Duties and Responsibilities

This post will work under the line management of the Single Point of Access Administration Lead. The role will be varied, challenging, and rewarding as you support and develop the service through implementation, delivery and ongoing innovation and service development.

Key responsibilities will be:

Take incoming calls through the Nottinghamshire based Single Point of Access, ensuring that calls are transferred to the relevant person/ department and making sure messages are dealt with efficiently.

To work within a busy office as part of a team, sharing work fairly and efficiently and respecting other admin staffs skills and competencies. To provide general clerical and administrative support including word processing and filing routine correspondence. To follow established systems for allocation and completion of work.

Providing professional administration services to clients and identifying specific needs.

Manage and maintain confidential patient files on a database and on paper.

Manage and deal with incoming healthcare referrals promptly, adhering to company timescales.

Book appointments for clients and use appropriate calendar software.

Record client data accurately on appropriate service database.

To use IT systems, including excel and word to exchange information. Use word processing, spreadsheet and in-house database.

Work closely with Single point of Access Lead and prepare computerised documents and reports.

Work with service leads to source new venues, working in accordance with company budgets and areas of demand.

Flexibility to cover colleagues annual leave, sickness etc.

Weekly monitoring of workload and service targets.

Take meeting minutes, type and distribute as required

General administration (record keeping, filing etc.)

Be able to encourage and assess client`s readiness for specific behaviour change

Organise Nicotine Replacement Therapy (NRT) safely and promptly as required by smoking cessation practitioners

Auditing and stock check of NRT products monthly alongside daily temperature checks of storage cupboards.

Skills and Competencies Required

Be an experienced administrator use to working in a health and/or community setting

Experienced working with Microsoft Office and database systems

Positive and proactive working at pace with multiple tasks

Adept in communication; positive and welcoming communication style with all patients, health professionals and colleagues

Build strong relationships; good team player happy to work as part of a team and work independently on own tasks

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Please note that we are unable to offer sponsorship for this role

Person Specification

Qualifications

Essential

• GCSE/O Level in Maths and English or equivalent
• NVQ 2 level in a relevant subject or equivalent level of qualification or significant equivalent previous proven experience.

Desirable

• RSA Typing ll or above
• NVQ 3 level in a relevant subject

Experience

Essential

• Experience of working in a team environment
• Demonstrable experience in a reception/administration role

Desirable

• Experience in a health care setting e.g. Community health provider, GP Practice, Hospital
• Experience in minute taking for meetings

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Suite 1 The Willows Ransom Wood Business Park

Mansfield

Nottinghamshire

NG21 0HJ

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER

HOURS: Up to 8 sessions per week

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• - Full GMC registration
• - National Performers List registration (England)
• - Independent prescriber
• - Appropriate defence indemnity (MPS/MDU)
• - Evidence of current validation
• - Evidence of last appraisal
• - Eligibility to practice in the UK independently

Experience of continued professional development

Essential

• General understanding of the primary care contact
• Experience of continued professional development

Personal skills

Essential

• Good interpersonal and customer service skills
• Good written presentation skills
• Ability to communicate effectively with a wide range of stakeholders
• Strong IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bird In Eye Surgery

Address

Uckfield Community Hospital

Framfield Road

Uckfield

East Sussex

TN22 5AW

United Kingdom

Employer's website

https://www.birdineyesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion this would include, but not be limited to, responsibility for providing services to the list of patients on the post-holder's list.

Supervision of allied health professionals such as Physician Associate, Paramedic, Pharmacist and Nurses.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Person Specification

Experience

Essential

• Personal qualities Passion for high quality patient care. Willing to take a proactive approach and contribute to the continuing success of the practice, enjoys seeing the difference that own work makes. Common sense approach enabling delivery of effective and efficient patient care, with the ability to work flexibly. Excellent, calm and clear verbal and written communication skills using English. Ability to identify and assess complex and multiple needs. Health & safety conscious with awareness of safety issues. Ability to work with a multi-disciplinary team. Competent in Email, Word and Excel and in processing paperwork. Reliable, trustworthy, punctual, organised, pays attention to detail, able to work consistently and deliver a variety of services, including when under pressure. Confident, professional, considerate, empathic, adaptable, willing to help out with whatever is needed to deliver excellent patient care. Understanding of and ability to deliver excellent customer service. Supportive team player and creative thinker. Professional appearance and demeanour. Self-directed learning. Open-minded approach to profession and life in general.

Qualifications

Essential

• Qualifications Medical degree. Membership of the Royal College of general Practitioners or equivalent in training if approved by the Royal College of General Practitioners. Certificate of MRCGP. Registered GP with the GMC (included on the GP Register). Included on GP Performers List. Possesses the right to work in the UK. Certificate of satisfactory immune status re: Hepatitis B and other relevant viruses. Membership of a Medical Defence Organisation (MPS, MDU or MDDUS).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Berrycroft Community Health Centre

Address

Berrycroft Community Health Centre

2 Nimrod Street

Aylesbury

Buckinghamshire

HP18 1BB

United Kingdom

Employer's website

https://www.berryfieldsmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Clinical Admin GP will be responsible for:

• Processing laboratory and diagnostic results safely and within agreed timescales
• Reviewing incoming clinical correspondence and completing all necessary actions
• Issuing and reviewing prescriptions in accordance with practice prescribing protocols
• Identifying results or correspondence requiring urgent clinical intervention
• Contacting patients or delegating follow-up actions where appropriate
• Coding relevant information accurately within the patient record
• Making referrals and arranging investigations when clinically indicated
• Providing clear advice and instructions to the wider practice team
• Working in accordance with GMC guidance, practice policies and relevant clinical governance requirements
• Maintaining patient confidentiality and information governance standards
• Participating in appropriate clinical review, audit or feedback arrangements

Person Specification

Qualifications

Essential

• Qualified General Practitioner
• MRCGP, Certificate of Completion of Training or equivalent recognised qualification
• Full GMC registration with a licence to practise
• Inclusion on the NHS England Medical Performers List
• Evidence of continuing professional development

Experience

Essential

• Recent experience working in UK general practice
• Experience of reviewing pathology and radiology results
• Experience of processing clinical correspondence
• Experience of prescribing and medication review
• Competence using EMIS Web and Docman
• Ability to work safely and independently in a remote setting

Desirable

• Sound clinical judgement
• Strong attention to detail
• Good written and verbal communication skills
• Ability to prioritise clinical risk and workload
• Reliable and able to complete work within agreed timescales
• Able to work collaboratively with clinical and administrative colleagues
• Commitment to high-quality, patient-centred care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pendleton Medical Centre

Address

Pendleton Gateway

1 Broadwalk

Salford

M6 5FX

United Kingdom

Employer's website

https://www.pendletonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations including complex cases
• Request investigations (e.g. imaging, blood tests) and make appropriate referrals
• Create tailored self-management plans to support behavioural change and recovery
• Use full scope of practice - including prescribing and injection therapy (if qualified)
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs)

Collaboration & Development

• Work as part of a GP-based MDT and build positive relationships with practice staff
• Educate colleagues on MSK triage pathways and provide informal guidance
• Support clinical audits and service improvement initiatives
• Help shape and refine local MSK care pathways

Leadership & Learning

• Engage in supervision and peer reflection sessions
• Continue your development against the HEE Roadmap to Practice
• Contribute to clinical governance and mentoring where appropriate

Key Skills

• Confident and friendly with a collaborative approach to integrating into GP practice teams
• Able to build strong relationships with GPs, receptionists, nurses, and MDT members
• Excellent communication and clinical reasoning skills
• Calm, resilient, and proactive in a fast-paced, evolving healthcare setting
• Comfortable with digital tools and modern clinical systems
• Committed to high standards of ethical, professional, and patient-centred care

Person Specification

Qualifications

Essential

• A degree in Physiotherapy with HCPC and CSP registration.

Desirable

• Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• Qualified independent prescriber
• Qualified injection therapist

Experience

Essential

• Minimum 5 years post-graduate clinical experience
• Minimum 3 years MSK clinical experience
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• Active CPD portfolio aligned to the 4 pillars of advanced practice

Desirable

• Prior FCP or MSK triage experience (private or NHS)
• Experience working in GP practices
• Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

St. Bridgets Lane

EGREMONT

Cumbria

CA22 2BD

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Title

Cleaner

Practice Operations Manager

To provide a high-quality cleaning service throughout Almond Road Surgery, ensuring all areas are maintained to the highest standards of cleanliness, hygiene and presentation.

• Clean all designated areas of the surgery to agreed standards.
• Vacuum carpets and floor coverings.
• Mop hard floors.
• Dust and wipe all surfaces, ledges and skirting boards.
• Clean desks, work surfaces and furniture.
• Empty waste bins and dispose of waste appropriately.
• Clean and sanitise toilets, sinks and washroom facilities.
• Replenish paper towels, toilet rolls and soap dispensers.
• Clean kitchen and staff welfare areas.
• Ensure cleaning equipment is used safely and stored correctly.
• Comply with infection prevention and control procedures.
• Report maintenance issues or hazards to management.
• Maintain confidentiality at all times due to the nature of the healthcare environment.

The role is undertaken outside of surgery opening hours:

• Monday to Friday
• Either 6:30am 8:00am or from 6:30pm onwards

Hours to be agreed with the successful candidate.

Person Specification

Qualifications

Essential

• Person Specification
• Essential Criteria
• Ability to work alone safely and responsibly.
• Trustworthy and reliable, with the ability to undertake key holder responsibilities.
• Qualifications
• Good standard of literacy and numeracy.
• Experience
• Previous cleaning experience.
• Experience working independently.
• Experience maintaining high standards of cleanliness.
• Skills and Attributes
• Reliable and punctual.
• Able to work without direct supervision.
• Good attention to detail.
• Able to maintain confidentiality.
• Good organisational skills.
• Understanding of health and safety requirements.
• Ability to undertake physical cleaning duties.

Desirable

• Desirable Criteria
• Experience
• Experience cleaning within a healthcare environment.
• Experience cleaning office environments.
• Knowledge of infection prevention and control procedures.
• Other
• Flexible approach to working hours.
• Ability to provide additional cover during periods of annual leave or sickness where required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Almond Road Surgery

Address

Almond Road

St. Neots

Cambridgeshire

PE19 1DZ

United Kingdom

Employer's website

https://www.almondroadsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Navigate patients to the appropriate care service.
• Undertake a variety of administrative duties to assist in the smooth running of the Practice, including the provision of clerical support to clinical staff and other members of the Practice team.
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

JOB DUTIES & RESPONSIBILITIES

The duties and responsibilities to be undertaken by members of the Practice Reception team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Reception Team Leader, dependent on current and evolving Practice workload and staffing levels:

• Opening up/locking-up of Practice premises and maintaining security in accordance with Practice protocols
• Monitor practice emails
• Manage timely completion of tasks for the attention of reception teams
• Registration and deduction of patients from the Practice Register
• Maintaining and monitoring the Practice appointments system
• Processing telephone, online and face-to-face requests for appointments, visits and telephone consultations, ensuring patients are directed to the appropriate healthcare professionals
• Care navigation to external care providers
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Providing clerical assistance, including word/data processing, filing, photocopying and scanning
• Keeping the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter
• Promote patient uptake of online consultation tools
• Promote patient uptake of the NHS App
• Process receipt/delivery of patient samples and vaccinations in line with cold chain policies

Person Specification

Experience

Essential

• Worked in a patient/customer facing role
• Telephone customer service
• Dealing with patients who may become confrontational
• Experience of complaint handling

Desirable

• Worked in a medical environment
• Worked as a Medical Receptionist

Qualifications

Desirable

• English and Maths GCSE Grade C or above (Or equivalent grade)

Knowledge and Skills

Essential

• IT literate (including Microsoft packages Word and Excel)
• Articulate and excellent communication skills (verbal and written)
• Resourcefulness and use of judgement
• Maintain Confidentiality
• Polite and courteous
• Able to work at speed whilst maintaining accuracy
• Multi-tasker & Organised
• Motivated & Keen for additional responsibility
• Ability to work as part of an integrated team
• Ability to work independently without supervision
• Excellent punctuality

Desirable

• SystmOne user trained
• Understanding of general medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Market Surgery

Address

Warehouse Lane

Wath Upon Dearne

Rotherham

South Yorkshire

S63 7RA

United Kingdom

Employer's website

https://www.marketsurgerywath.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Incoming Correspondence

Process all Clinical incoming correspondence received via Docman/BetterLetter/Post and other approved NHS systems within agreed timescales.

Ensure correspondence is filed accurately within the patient's electronic medical record and rejected/duplicated letters are processed.

Identify urgent or clinically significant information and escalate promptly in accordance with practice protocols (Duty GP).

Forward correspondence requiring clinical action to the appropriate clinician or member of staff.

Maintain workflow queues to ensure correspondence is processed efficiently.

Identify and prioritise safeguarding-related correspondence, liaising with the Safeguarding Lead to ensure it is reviewed and actioned promptly in line with practice procedures.

Clinical Coding

Ensure diagnoses, long-term conditions, procedures, investigations and other relevant information are coded consistently and accurately or assigned to a clinician appropriately for action in line with practice protocols.

Code information to support QOF, Enhanced Services, recall programmes and population health management.

Raise any coding uncertainties with the Clinical Coder/GP Partner before processing.

Non-NHS Private Work and SARs

Process and coordinate private medical reports, letters, insurance forms, medicals and other non-NHS requests in line with practice procedures and agreed timescales.

Liaise professionally with patients, solicitors, insurers, employers and other organisations regarding requests, fees, documentation and progress.

Process Subject Access Requests (SARs) in accordance with GDPR and practice procedures, ensuring requests are logged, tracked and completed within the required timescales.

Ensure appropriate fees are applied, payments are requested and received and outstanding private work is followed up promptly.

Use IGPR (Information Governance and Patient Record) processes to support the accurate and secure retrieval, review and disclosure of patient information.

Keep clear and accurate records of all private work and SARs, monitor requests through to completion and ensure confidentiality, GDPR and practice policies are maintained.

Oversee workflow processes

Take responsibility for monitoring correspondence, coding and private work queues, ensuring tasks are appropriately prioritised, allocated and completed within agreed timescales.

Monitor workflow volumes, turnaround times and outstanding work, identifying bottlenecks or recurring issues and working with the Practice Manager to improve processes and efficiency.

Provide guidance, training and support to colleagues involved in workflow processes, helping to maintain consistent standards, identify training needs and develop staff capability across correspondence, coding and private work.

Person Specification

Experience

Essential

• We are looking for someone who is:
• Experience in GP practice, NHS or healthcare administration.
• Strong organisation, prioritisation and time-management skills.
• Experience using EMIS or a similar clinical system.
• Excellent accuracy and attention to detail when handling patient records.
• Understanding of confidentiality, GDPR and information governance.
• Ability to manage and oversee workflows, ensuring tasks are completed within agreed timescales.
• Strong communication skills and ability to liaise with clinicians, colleagues and external organisations.
• Ability to support, train and develop colleagues and take on a lead role.
• Proactive approach to identifying workflow issues and improving processes.

Desirable

• Experience in the following would be advantageous:
• Previous experience in clinical correspondence, coding or private medical work.
• Experience of leading, supervising or supporting a team.
• Knowledge of QOF, Enhanced Services and clinical coding.
• Experience of workflow monitoring and process improvement.
• Familiarity with Docman, BetterLetter, EMIS.
• Understanding of private work processes, fees and invoicing.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Andrews Medical Centre

Address

133 London Road

Southborough

Tunbridge Wells

Kent

TN4 0NA

United Kingdom

Employer's website

http://www.standrewsmc-southborough.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job purpose/summary:

This is a full time 37.5 hour a week role, Mon - Fri 8am - 6.30pm fully flexible.

To be responsible for the provision of an efficient, comprehensive secretarial and administrative support service to the Practice. To ensure that total confidentiality is maintained in that no information about patients, either medical or personal, is disclosed to persons other than those employed by, or attached to, the Practice for which such information is relevant.

Good communications are extremely important within the Practice, with patients and with outside agencies and you will be expected to help ensure that everyone who comes into contact with it holds the Practice in high regard. Absolute discretion is required in protecting patients confidentiality.

Job Responsibilities:

Core Responsibilities:

Maintain an accurate referrals database

Scanning of patient related documentation and attaching scanned documents to patients healthcare records

Input data into the patients healthcare records as necessary

Process referrals using the electronic referral system (ERS)

Process requests for information i.e. SAR, insurance / solicitors letters and DVLA forms

Record the minutes of meetings

Manage all administrative queries as necessary

Carry out system searches as requested

• Support all clinical staff with general administrative tasks as requested

Other Responsibilities

• To provide a first class secretarial service to the Practice and Patients.
• The efficient processing of referral letters and medical reports. To prioritise all correspondence
• To work with all members of the Practice team to ensure workload is completed in a timely and efficient manner.
• To deal with patient enquiries, exercising initiative with regard to action necessary. The GPs however must make judgement regarding the nature of any case.
• To type all letters required from GP Tasks and process them in accordance with Practice Referral Processes
• Maintain electronic file of document templates, i.e. Hospital referrals, re call letters, etc.
• Effectively operate the Choose and Book Referral system.
• Save all patient correspondence using the Practice EMIS clinical system using read codes where appropriate and to log all referrals for audit purposes.
• Produce monthly referral list for GP peer review

• Liaise with Healthcare Professionals, Patients and other External Organisations to assist with the resolution and administration of queries.
• Maintenance of a Practice Directory for services available to Patients. To include Consultants, Nursing Teams and all other services available outside the practice.
• Action tasks set by clinicians via the clinical systems and email.
• Adhere strictly to practice policies and procedures relating to secretarial processes

Other information:

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• To always act within the NMC Code of Conduct and Scope of Professional Practice
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• /

Desirable

• /

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health and Beyond

Address

Swan Medical Centre

4 Willard Road

Birmingham

West Midlands

B25 8AA

United Kingdom

Employer's website

https://healthandbeyond.healthcare/ (Opens in a new tab)

Job description

Job responsibilities

The focus of the role is on high-quality assessment, formulation, risk management, and brief intervention rather than long-term therapeutic work. You will be confident in making clear clinical decisions, holding clinical uncertainty, and supporting patients to the most appropriate onward pathway where needed.

You'll help reduce referrals to crisis or specialist services by offering proactive, preventative, and person-centred care. You'll be expected to work at enhanced level: managing complexity, leading service development, and actively shaping a population-based mental health offer.

Clinical Practice

• Deliver timely, person-centred care for adults with mental health needs referred from within the PCN - through GP triage, direct referral, or proactive outreach.
• Conduct comprehensive mental health assessments and develop shared care plans with patients.
• Completing Mental Health care plans to support QOF indicators
• Deliver brief interventions, psychoeducation, and proactive medication support (if trained).
• Refer and signpost to Talking Therapies, CMHTs, crisis services, and VCSE organisations as appropriate.
• Work collaboratively with GPs, ANPs, Social Prescribers, OTs, and other team members to plan joined-up care.
• Work autonomously with confidence to manage complexity and psychosocial need.
• Apply holistic clinical reasoning and shared decision-making to develop meaningful care plans.
• Apply safeguarding principles and act quickly when crises arise.
• Actively contribute to mental health MDTs and population health discussions at PCN level.

Evidence, Research, and Development

• Contribute to service development, quality improvement, and mental health strategy alignment.
• Promote public mental health, prevention, and early intervention as part of population health goals.
• Identifying high-risk populations, promoting mental wellbeing, and tackling social determinants of mental health (e.g. loneliness, housing, debt)
• Act as a clinical role model within the MDT, supporting professional development and reflective practice.
• Record activity and outcomes in line with reporting requirements.

Key skills and attributes

• You thrive in a fast-paced, high-volume clinical environment and are confident delivering safe, effective care within time-limited consultations.
• You communicate clearly and effectively, building strong relationships with internal teams, PCNs, and external stakeholders - both verbally and in writing.
• You are a natural people person and team player who enjoys motivating and supporting others to deliver high-quality outcomes on time.
• You take pride in running a tight ship, demonstrating strong organisational skills, attention to detail, and proactive planning.
• You are tech-savvy, quickly learning new systems, policies, and programmes and using data confidently to inform decision-making and service improvements.
• You excel at problem-solving, applying logical thinking to overcome challenges and implement effective solutions.
• You are self-reflective and committed to continuous professional development, motivated to grow both your clinical expertise and leadership capabilities.
• You understand and adhere to legal, ethical, professional, and organisational policies, procedures, and codes of conduct.
• You have proficiency with MS Office and other IT tools, including HR databases and digital collaboration platforms.

Person Specification

Experience

Essential

• Able to demonstrate proven experience supporting adults with mental health needs, ideally in a community or primary care setting.
• Possess a deep understanding of common mental health conditions and evidence-based interventions.
• Excellent communication, triage and consultation skills.
• Able to work independently while contributing to a wider MDT
• Possess an up-to-date CPD portfolio demonstrating that you have knowledge of the Primary Care and General Practice Nursing Career and Core Capabilities Framework and able to demonstrate your ability to operate at enhanced level practice.

Desirable

• Experience working within or alongside a GP practice.

Qualifications

Essential

• Registered Mental Health Nurse with the NMC.

Desirable

• Independent Prescribing (V300) qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Health Centre

Isel Road

Cockermouth

Cumbria

CA13 9HT

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

• Weight, height & BP checks
• Testing and handling of clinical specimens e.g. urine dipstick
• NHS health checks
• Assist in minor surgical procedures
• Health promotion
• Dressings
• Act as a chaperone
• Diabetic foot checks
• ECG's
• QOF reviews
• Flu, pneumonia, B12, Shingles IM injections
• Ensure adequate infection control procedures in treatment and consulting rooms
• Phlebotomy
• Vaccine / cold chain storage, monitoring and recording
• Participate in practice audit as directed by management.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care
• Phelbotomy
• GCSE Maths and English grade D or above
• Good standard of general education
• Use of SystmOne

Desirable

• Experience of working in a Primary Care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Windsor House Group Practice

Address

Windsor House Surgery

2 Corporation Street

Morley

Leeds

LS27 9NB

United Kingdom

Employer's website

https://www.windsorhousegrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing the administrative staff and non-clinical management of nursing staff, including taking lead responsibility for co-ordinating/undertaking staff appraisals & co-ordination of recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring implementation of the practices employment policies and procedures.

Information technology

Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility for monitoring of security or premises, arranging repairs and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure.

Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Future planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies

Day to Day Duties

Leads and is responsible for completion and submission of SSP Health audit schedule

KPI Reporting

Local Standards

DES

LES

CQC compliancy

The PM will take the role of Registered Manager for CQC purposes.

Leads on the monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient survey

Exception reporting

Low and high level exception reporting review and compliance

Important patient register

Leads on the monitoring and maintenance of the register

Training & Appraisals

Oversee Appraisals / Performance reviews

Monitoring of training for all (clinical and Admin) staff

Responsible for proposals of training requirements for staff.

Caldicott Guardian and Information Governance leads

Leads on IG Compliance, Governance & Quality

ICB attendance and compliance

PM meetings

Peer reviews

Forums

Leads on the work required for the clusters

Medicine management

PPG

Take the lead for the practice which will involve attending meetings and co-ordinating events, production of minutes, completion of actions

Daily/Weekly tasks

Stock management and ordering on the extranet

GP Rota verification

Staff queries/Concerns

Enhanced Service Delivery

Optimise ES delivery within the practice

Manage systems to ensure processes in place

Claims

Monthly claims PH, PPA,

FFT

Quarterly claims OpenExeter/Claim form

Standards

Childhood immunisations

Minor surgery

ICB

Annual claims

Extended access

Winter pressures

Finance

Petty cash management and reconciliation

Private Income management, completion of forms and reconciliation

Recruitment and retention of staff

Staff inductions

Management and monitoring of staff training and matrix

Support/mentor of staff

Oversee and monitor/manage appointment systems

Induction of GPs

Management of GPs

Operational Management

Convene meetings/prepare agendas/distribute minutes

Ensure premises properly maintained/cleaned and equipment functioning/maintained

Practice keyholder

Oversee repeat prescribing systems

Complaints Management

Complaints management and annual analysis

SEA Management

SEA management and annual analysis

Meeting attendance

SSP Health PM meetings

Person Specification

Experience

Essential

• Experience of working in Primary Care essential.

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Desirable

• Experience of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Braithwaite Road Surgery

36 Braithwaite Road

Lowton

WA3 2HY

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

A) Clinical Responsibility

01) To manage a patient caseload, identified in consultation with medical, nursing and other professions and agreed by the ACMHS Team Leader.

02) To establish and maintain effective individualised nursing and social care by assessment of patients problems; planning; implementation and evaluation of agreed interventions; clear and concise documentation of individualised client care and use of electronic patient record systems. Using Connected Lives Assessments, care and support plans and risk assessments.

03) To be aware of the physical needs of people with mental health problems and refer physical conditions on as appropriate.

04) Establish therapeutic relationships with individual clients, relatives and carers.

05) Be responsible for the administration, carriage and storage of medication in accordance with relevant Trust policies. To ensure safe disposal of equipment used in the community e.g. syringes, needles, in accordance with Trust policies.

06) Be responsible for the administration of prescribed medical treatments and monitoring effects in accordance with clinical procedures adopted by the Trust.

07) Use research findings in designing nursing care programmes and develop awareness of the significance of nursing research and wider evidence based practice in community mental health care.

08) Participate and be responsible for running nurse led clinics e.g. Depot, clozapine and physical health.

09) Demonstrate an awareness of the needs of carers of patients with mental health problems and develop strategies to meet those needs; e.g. self-help groups, respite care, Carers Act.

10) Ensure that the principle of continuity of care is maintained and that appropriate plans are made for clients discharge and transfer from the clinical areas in line with Care Programme Approach (including acting as care coordinator), Community Care Act 1990 and Discharge Policies and the National Service Framework for Mental Health.

11) To have a working knowledge of the Mental Health Act 1983 and subsequent legislation as it affects the client group.

12) To participate in the Trusts adverse incidents reporting systems and comply with the Trusts procedure and techniques for managing risks.

B) Leadership and Staff Management Responsibility

01) Assist in identifying training needs with the community team for self and team members.

02) Act as a positive example and supervisor/assessor for student nurses and junior members of the ACMHS.

03) Participate in annual appraisal, professional development and mandatory training.

Managers have a duty to promote and support staffs personal health and wellbeing at all times, this includes both physical and mental health and wellbeing.

Managers have a responsibility to support staff by directing employees to services that are available to everyone to help in managing health and wellbeing.

They should be open and approachable as well as proactive in discussing and agreeing a process to monitor an employees mental and physical health.

C) Financial Responsibility

01) To assist the Team Manager to manage the Team budget effectively.

02) Comply with relevant Trust and Team financial policies and procedures to ensure cost effective and efficient use of team and Trust resources.

D) Service Development and Improvement

01) To be involved in clinical audit and evaluation of mental health services within secondary care. Playing an enthusiastic role in the achievement of the teams contribution to achieving NSF objectives for the service at a local level and contribute to such audit requirements (of own practice and recording) as are requested from time to time.

02) To contribute to data collection and entry as part of audit and evaluation of such services.

03) To participate fully in training relevant to the delivery of the services outlined above.

04) To actively seek supervision for all aspects of the post.

05) To recognise personal and professional limitations.

E) Communications

01) To provide and receive complex, sensitive and contentious information using developed skills of persuasion, motivation, negotiation, empathy and re-assurance to ensure client assessments, care planning, reviews and other tasks can be completed.

02) To be able to communicate with clarity, tact and purpose in all relevant situations.

03) To be able to use effectively a range of modes of communication including verbal, by email, by telephone, in formal reports, written clinical notes and in presentations taking into account issues of confidentiality.

04) To be able to communicate to people at various points within the hierarchy of relevant organisations.

05) Ensure effective and confidential communication between medical, nursing, social care and health care agents on significant information governing patient care and treatment. Adhere to NMC Code of Conduct and the HPFT policies on confidentiality and information sharing.

06) To keep accurate records on all clients in accordance with Trust Policy and guidance from professional bodies.

07) To collect data in accordance with the Data Protection Act.

08) To collect and submit activity statistics as required.

F) Other

Physical Working Conditions and Environment

01) The post holder is based within the Community Mental Health Team and will be expected to visit people within their own homes, or a variety of public places or voluntary organisations within the community as well as GP practices throughout the Trust.

02) The post holder will also be expected to carry out duties such as Phlebotomy or giving intramuscular injections on a frequent basis and dealing with people daily who display a full spectrum of behaviour from potentially violent and aggressive to suicidal and extremely distressed.

03) Travel throughout the County is required and will need access to a car and UK driving license.

G) Knowledge and Skills Framework

01) The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

Person Specification

Qualifications

Essential

• RMN or Dip / BSc (Hons) in Mental Health Nursing

Desirable

• ENB 998 / Preceptorship and Mentorship

Experience

Essential

• At least post-registration experience at Band 5 in a relevant Mental Health Setting or equivalent
• Evidence of continuing professional development
• Working knowledge of MHA (1983), CPA, Risk Assessment and Section 25 etc
• Effective multi-professional team communication and team working. Ability to assess, plan, implement and evaluate Nursing care with Supervision. Medication administration.

Desirable

• Experience in working with acute mental health problems in a Community setting.
• Understanding of the National Service Framework.
• Understanding Primary / Secondary Care interface
• Successful change experiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

Colne House, 1 Upton Road, Watford, WD18 0JP

21 Upton Road

Watford

WD18 0JP

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Assist in the administration of clinics including booking appointments, cancelling and re-scheduling of appointments using SystmOne, ensuring data quality at all times.

Answer telephone calls from members of the public, communicate information about the service, register the patients on SystmOne and arrange booked call backs for physiotherapy assessment in a courteous and friendly manner.

Complete the accurate registration and administration of referrals into SystmOne, clinical patient administration system.

Assist with monitoring of waiting lists and clinics for the weeks ahead and plan to ensure capacity is used appropriately. This includes sending online booking SMSs to fill routine appointments and ensuring patients that have been contacted have the process followed for contact and discharging appropriately for all relevant areas.

Administer referrals from the electronic referral system, the self-referral system and the email inbox to include:

Retrieval and attachment of clinical referral information.Registering the patients and referral opening on SystmOneAdding the patients to appropriate waiting list for triage and questionnaire sending.

Maintain the waiting lists by:

Processing the routine triage of referrals for all localities and pathways (Physio, Specialist and Pelvic Health).Responsibility for processing the urgent triage for all localities (Physio and Pelvic Health).Redirect referrals to other services, following clinical triage, such as referring to the community teams for physiotherapy.To support with the arrangements of relevant classes by sending invites and discharging patients who have not contacted as per SOP

Receive, sort and distribute or action mail as appropriate via SystmOne emails, Post, Scanning, S1 documents inbox).

To assist with the B2 task group and working through the tasks in date order to complete them in an efficient and timely manner. Tasks to include but not limited too routine letters, appt booking, Spec to Physio tasks, Community referrals, adding patients to the appropriate waiting list and sending emails back to patients and healthcare professionals.

Maintain the Appointments for Booking waiting list and ensuring all the patients on the list are contacted and booked for an appointment in line with the process or time frame given.

The post holder may be the first point of contact for patient complaints and as such would be required to be familiar with the Complaints Policy. The post holder will be expected to deal appropriately with these situations which may involve emotional and distressed patients.

To support with the medicine management process for the bases, with receipt of delivery, adhering to the medicine management policy.

Ensure photocopying / scanning is carried out appropriately and dealt with accordingly.

Support with booking interpreter services for patients requiring a translator.

Deputising for other members of the team in their absence, working across units or at other locations as required. To include providing cover for reception duties.

Assist with keeping both manual and electronic management information systems up-to-date, including patient and staff information, ensuring accuracy, confidentiality and security of information at all timesIn conjunction with colleagues monitor and maintain the effectiveness of systems and processes and suggest/implement change when necessary.

To understand the need to escalate issues through to the line manager to ensure problems are managed in line with policy. This includes reporting incidents through the datix system for investigation from the line manager.

Support with the ordering of equipment and stock via the oracle system.

Raise jobs with the estates team for any issues or concerns with the building.

The post holder will be expected to prioritise their own workload independently and work to tight deadlines dealing effectively with enquiries from GPs, GP practice staff, other health professionals and patients.

Communication:

The post holder will be familiar with the Complaints Policy as the first point of contact for patient complaints, ensuring that these are dealt with appropriately and escalated as necessary.

Liaise effectively with clinical, professional and administrative personnel including those from other disciplines, General Practitioners and associated staff. Liaising with patients, carers and the general public both directly and indirectly, in a polite and tactful manner, this may include dealing with difficult and aggressive people both face to face and on the telephone.

Communicate effectively with patients including those with linguistic and cultural barriers both face to face and on the telephone including dealing with complex or sensitive information.

To use information technology for communication including voicemail and email and for collecting medical data via SystmOne and the Choose and book system, reporting faults and problems with systems to the Information Technology technicians.

Budgetary Responsibility:

Assist with raising purchase orders, receiving deliveries and checking payments in line with policy and procedures.

Observe a personal duty of care when operating equipment, moving deliveries and maintaining stock control.

Requisition medical and stationery equipment as necessary to ensure availability in a timely manner and minimum stock levels maintained.

People Management:

Support other administrative colleagues with changes and expectations within the Service

Maintaining own professional development and requirement to take part in appraisal and KSF process

Support the admin leads when required with the recruitment process for shortlisting & interviewing.

Clinical and Practice Governance:

Observe and maintain strict confidentiality with regards to any patient/family/staff/records and information in line with the requirements of the Data Protection Act.

Any data that is taken/shared as part of a phone call or transported, faxed or transferred electronically must be undertaken with regard to the Trust Information Governance and Information Security policies.

The post holder must adhere to the Trust risk assessment and risk management processes

The post holder must adhere to infection control policies and procedures

Undertake mandatory training and any other training relevant to the role as required by East of England Community Health & Care NHS Trust.

The post holder must participate in audits of working practices and patient satisfaction as required

Provide patients and their families/carers with up-to-date information on standards they should expect from the team

Participate in management supervision on a regular basis

The post holder is required to participate in relevant emergency preparedness process for their team.

Person Specification

Qualifications and Training

Essential

• GCSEs Grade C or equivalent including Maths and English
• Computer skills qualification or equivalent experience

Desirable

• Business & Admin NVQ or equivalent

Experience

Essential

• Knowledge and experience of working with computer systems
• Experience of working in an office environment
• Ability to prioritise workload and tasks
• Ability to work on own initiative and as part of a team

Desirable

• Experience of working in the healthcare sector
• Experience of using SystmOne

Knowledge and Skills

Essential

• Good communication skills including dealing with people who have communication difficulties e.g. English is not their first language etc
• General office experience with knowledge of Microsoft Word and Outlook
• Good telephone answering skills and customer care

Desirable

• Previous experience of working in a busy and patient led service

Other

Essential

• Ability to travel/support other locations as required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East of England Community Health and Care NHS Trust (Cambridge)

Address

Dynamic Health - Hinchingbrooke Hospital

Hinchingbrooke Park Road

Huntingdon

PE29 6NT

United Kingdom

Employer's website

https://www.eastofenglandcommunityhealthandcare.nhs.uk/ (Opens in a new tab)