Job description

Job responsibilities

Patient Care Advisor (PCA) Job Description

Responsible to: Patient Care Advisor Team Leader / Patient Care Advisor Manager Accountable to: Patient Care Advisor Manager / Practice Manager Hours: As agreed, with flexibility required to meet service needs.

The Patient Care Advisor (PCA) is the first point of contact for patients accessing the practice and plays a vital role in delivering an efficient, professional and compassionate service.

The post holder will provide high-quality reception and administrative support, ensuring patients are signposted to the most appropriate service while supporting the safe and effective operation of the practice. You will work collaboratively with the wider multidisciplinary team to provide an excellent patient experience and contribute to the smooth running of practice services.

Welcome patients and visitors in a courteous, professional and compassionate manner. Provide excellent customer service both face-to-face and over the telephone, dealing with enquiries sensitively and efficiently. Maintain patient confidentiality, manage difficult conversations calmly and professionally, and promote a positive image of the practice.

Answer incoming calls promptly and courteously, assess patient needs using agreed protocols and signpost appropriately. Book, amend and cancel appointments using SystmOne and manage appointment requests in accordance with practice policies and total triage processes. Take accurate messages and ensure timely communication with clinicians and colleagues.

Support patients who are unable to complete SystmConnect requests independently and complete requests on their behalf where appropriate. Promote and support the use of the NHS App, SystmConnect and other online services, ensuring sufficient information is obtained to enable appropriate clinical triage.

Book, amend and cancel appointments across clinical services, ensuring patients are booked into the most appropriate appointment type. Explain appointment processes clearly and escalate urgent clinical concerns in accordance with practice policy.

Help patients access the most appropriate NHS or community service. This includes Pharmacy First, community pharmacies, NHS 111, urgent treatment centres, community services, social prescribing, mental health services, local authority services and voluntary organisations.

Process new patient and temporary resident registrations, update demographic information, verify identity where required and maintain accurate patient records.

Provide administrative support to the clinical team, including raising pathology and diagnostic test requests where authorised, booking interpreters, processing post, scanning and workflowing clinical correspondence and supporting wider practice administrative processes.

Maintain accurate and timely information within SystmOne, follow document management procedures and comply with GDPR and Information Governance requirements. Confidentiality must be maintained at all times.

Work collaboratively with clinicians and the wider practice team, support colleagues during busy periods and provide cover across reception positions. Participate in team meetings and contribute to service development and improvement.

Follow practice policies and procedures, report incidents and patient safety concerns and participate in audits and continuous improvement. Comply with safeguarding, infection prevention and Health & Safety requirements and promote equality, diversity and inclusion.

Participate in annual appraisal, complete mandatory training and maintain ongoing professional development.

This job description is not exhaustive and may be amended to meet the changing needs of the practice.

Person Specification

Experience

Essential

• Previous experience in a customer service, reception, administrative or other public-facing role.
• Experience of dealing with people by telephone and/or face-to-face in a professional environment.
• Experience of using IT systems and accurately entering, retrieving and maintaining information.
• Experience of working effectively as part of a team.
• Experience of managing a varied workload and prioritising tasks in a busy environment.

Desirable

• Previous experience of working within General Practice or another NHS/healthcare setting.
• Previous experience in a busy GP reception or patient-facing environment.
• Experience of using SystmOne and/or SystmConnect.
• Experience of supporting patients to use the NHS App or other digital healthcare services.
• Knowledge or experience of patient navigation, signposting and NHS primary care pathways.

Qualifications

Essential

• Good standard of general education, including GCSE English and Maths (or equivalent).
• Good level of written and spoken English.
• Evidence of willingness to undertake training and continued learning relevant to the role.

Desirable

• Relevant qualification in customer service, business administration, healthcare or a related field.
• Previous training or recognised qualification relevant to working within a healthcare or patient-facing environment.
• Evidence of additional training in areas such as safeguarding, confidentiality, Information Governance or customer care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Medical Centre

Address

St Peter's Health Centre

30-36 Oxford Street

Brighton

BN1 4LA

United Kingdom

Employer's website

https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES TO INCLUDE

1. First point of contact for staff and patient queries.

2. To promote and maintain positive promotion of services offered.

3. Management of written and verbal patient complaints, including zero tolerance letters, liaising with the Management Team and GPs as necessary.

4. Completion of quarterly complaints report for discussion at Management Team meetings and submission of annual return.

5. Recording and circulation of positive feedback from patients.

6. Production of quarterly patient newsletter.

7. Compilation of the weekly rota for internal circulation.

8. Redirections of results, notifications and tasks for GPs on leave.

9. CQC administration and KLOES, ensuring tasks and action points are completed, as guided.

10. Primary Care Network administration and associated workload.

11. Schedule audits in conjunction with the Management Team and ensure all are logged on Practice Index.

12. Significant Event analysis administration.

13. Requesting DBS Checks for staff as directed.

14. Maintenance of the telephone system ensuring prompts are updated, patient flow is maximised, adding closed dates, etc.

15. Responsible for the maintenance and administration of Practice Index in accordance with management guidelines including uploading policies, logging of clinical registrations etc.

16. Organisation of staff and GP meetings, including preparation of agenda, action point lists and minute taking.

17. To assist with clinical rotas in SystmOne as directed, including weekly holding of slots and amending screens as and when changes occur.

18. Administration for the GP Trainers, Registrars and Students including: rotas, logging leave/absences on ESR, liaising with the Lead Employer, booking rooms, and administration for quarterly meetings.

19. Check in/issue Doctors Bags for Registrars.

20. Assist with the recruitment of new staff, including placing advertisements, co-ordination of interviews and liaison with candidates.

21. Check staff absence line and take appropriate action as necessary.

22. Validation of GP leave between rota book and Practice Index.

23. Production and maintenance of generic documents.

24. Assist with keeping the website and other information for patients up to date.

25. Collate, record and circulate Friends and Family results.

26. Training staff and GPs as directed. Producing and updating the annual mandatory training and Protected Learning Time schedule. Allocating training courses to staff and ensuring completion.

27. Organisation of social events and gifts as necessary.

28. Check credit and any undeliverable items on the postage portal.

29. Ensuring premises checks are undertaken, such as fire alarms, legionella testing, panic alarms, fire door checks, calibration of equipment, health and safety checks etc, either organising for external companies, Practice Administrator or yourself to complete in accordance with the schedules.

30. Liaison with external contractors to arrange cleaning, building and maintenance work as necessary.

31. Assist with the Practice accounts, inputting payroll onto Sage, management of NEST pension scheme, and preparing the monthly suppliers payments using Xero.

32. Updating the on-line Workforce Reporting return on a monthly basis.

33. Any other duties that may be required and agreed by the Management Team and GPs

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Desirable

• RSA II Word Processing/Information Technology
• European Computer Driving Licence (ECDL)

Behaviours

Essential

• Smart, polite and confident
• Planning and organising
• Performing under pressure
• Adaptability
• Team working
• Using initiative
• Self motivated
• Flexibility
• Confidentiality
• Compassionate

Knowledge

Desirable

• A detailed understanding of a General Practice environment
• Knowledge of SystmOne

Experience

Essential

• Practical experience of working with others
• Experience of using own initiative
• Experience of dealing with complaints
• Experience of dealing with the public

Desirable

• Experience of working within a General Practice office environment
• Practical experience of computerised recording systems
• Experience of electronic accounting packages
• Experience of payroll

Skills

Essential

• Excellent communication skills (Written and Oral)
• IT skills
• Time Management and the ability to work to deadlines
• Problem solving skills
• Interpersonal skills
• Organisation

Desirable

• Mentoring skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Abbey House Medical Practice

Address

Golding Close

Daventry

Northamptonshire

NN11 4FE

United Kingdom

Employer's website

https://www.abbeyhousemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Purpose of the jobThis role is key to the delivery of Clinical Science as part of the laboratory team within Synnovis Analytics, specifically within Liver Molecular Genetics, based at Kings College Hospital. Synnovis Analytics is responsible for the provision of Pathology testing services to Synnovis patients and customers.

Reporting to the Principal or Consultant Clinical Scientist, you will have a high level of responsibility, including training, management of EQA/IQC processes, quality activities, research, service development and the delivery of clinical, technical and scientific diagnostic activities.

What you will do

• You will hold a variety of accountabilities within the Liver Molecular Genetics laboratory environment. These include, but are not limited to
• Day-to-day responsibility for the provision of a range of clinical, technical and scientific diagnostic activities, including interpretation and clinical validation of results; communicating complex information and advice that will aid and determine clinical diagnosis.
• Supervise and provide specialised training to less experienced employees, students, trainees and other healthcare professional
• Undertake research in your own field under the direction of more senior Clinical Scientist colleagues, contributing to the development of specialist investigations, identifying better ways of working and finding efficiencies in service delivery.
• Participate in research activities and publications; attend and present at regional, national and international meetings.
• Spend a proportion of time focused on quality and UKAS-orientated activities, service development and technical and clinical validation of results.

Key Responsibilities

• Maintain standards of conduct required by the HCPC to practise as a registered Clinical Scientist.
• Perform investigations in line with local Standard Operating Procedures (SOPs), including but not limited to result authorisation, ordering follow-up laboratory procedures, initiating actions and escalating results when required.
• Perform necessary actions on the Laboratory Information Management Systems (LIMS), ensuring all Information Governance (IG) requirements are met.
• Communicate complex results, including making clinical and differential judgements involving complicated facts or situations that impact on patients. This will include exchanging specialist information with colleagues from your own and other disciplines
• Provide specialist expertise and technical advice to other laboratory and clinical colleagues as required and within the limits of competency.
• Participate in the strategic development and service improvement of the Liver Molecular Genetics service, being responsible for the implementation of new techniques, equipment and tests, including all verification and validation work. Where necessary, this may include analysing clinical trial samples.
• Keep up to date with new developments by regular literature reviews and attendance at relevant conferences.
• Undertake research projects in a specialised area in collaboration with, or as requested by, Principal or Consultant Clinical Scientists. Ensure outcomes from research and development are placed in the public domain through publication and presentation at relevant local, national and international conferences.
• Ensure all incidents and events are correctly reported by junior staff in the Q-Pulse quality management database and other relevant software, and support them in learning quality procedures and investigations.
• In conjunction with the Quality team, monitor, report and action errors, hazards and incidents logged in the CAPA module of Q-Pulse. This may include taking part in investigations of incidents and providing expert insight into making improvements based on outcomes.
• Participate in appropriate clinical audits and take part in all Continuous Quality Improvement (CQI) activity in your area.
• Monitor and report on EQA and IQC procedures and be responsible for corrective action on problems that have been identified.
• Ensure compliance with all legislative and quality requirements of regulatory directives, accreditation bodies and local management, including Care Quality Commission, UKAS, Synnovis policies and SOPs, and any other relevant body within the area of responsibility.
• Prepare statistical reports for use in meetings, quality assurance and development events.
• Develop, prepare, write and review relevant documents, including SOPs, COSHH and risk assessments, in line with the ISO 15189 standard.
• Provide supervision for employees, including participating in the departmental clinical rota and potentially including out-of-hours cover as required.
• Ensure that all Synnovis policies and procedures are implemented and maintained, including ensuring all referrals are appropriate.
• Encourage junior employees in their scientific expertise, knowledge and professional development, including the safe use of highly complex and sensitive equipment.
• Deliver training and supervision to less experienced colleagues in your area of specialism.
• Demonstrate professionalism, patience and empathy when explaining complex subjects, particularly when communicating with people who do not share the same level of knowledge or understanding.
• Attend, and where required chair, regular departmental meetings and contribute to effective communication within the department.
• Work closely with the Operations Manager to ensure stock inventory compliance as required.
• Deputise for senior Clinical Scientists, including attendance at meetings, as required.
• Take part in CPD activities to ensure that your practice and knowledge remain relevant and up to date within your specific area of specialism.

Synnovis is a pathology partnership between SYNLAB UK and Ireland and the NHS, including sites at Guys & St Thomas NHS Foundation Trust and Kings College Hospital NHS Foundation Trust, delivering and transforming pathology services across South East London.

The partnership provides services to 1.7 million people living in South East London, as well as to hundreds of thousands of patients from outside the region who use local healthcare services.

The partnership provides diagnostics, testing and digital pathology for hospital trusts, GP services and other healthcare providers.

Kings College Hospital NHS Foundation Trust is one of the UKs leading NHS Foundation Trusts in specialist teaching. Kings has various divisions including Neurosciences, Haematology, Cancer and Cardiovascular Sciences, providing extensive opportunities to develop and progress your career.

Over the last 170 years, Kings has delivered world-class services to patients from deprived communities as well as some of the wealthiest in London.

Person Specification

Qualifications

Essential

• Degree in a relevant scientific subject or Healthcare Science
• HCPC State Registration as a Clinical Scientist
• Evidence of Continuous Professional Development (CPD)

Desirable

• MSc in a relevant scientific subject

Experience

Essential

• Registered Clinical Scientist with detailed working knowledge of the relevant discipline
• Experience of performing and/or supervising the analysis, interpretation and technical validation of routine, complex and specialist results
• Experience of supervising junior employees
• Experience of using Laboratory Information Management Systems (LIMS)
• Experience of maintaining quality systems
• Experience of resolving and troubleshooting highly technical and precision equipment and assays

Desirable

• Involvement in research and development projects
• Experience of training and developing others within the relevant specialism
• Leadership qualities with experience of coaching, co-ordinating and managing a team

Skills & Knowledge

Essential

• Detailed knowledge and experience relevant to the specialist discipline of Molecular Genetics
• Knowledge and understanding of scientific principles relevant to the specialism
• Knowledge of Good Laboratory Practice (GLP)
• Knowledge of quality systems and relevant ISO/UKAS requirements
• Knowledge of laboratory procedures, including relevant Health and Safety legislation and procedures
• Ability to communicate effectively, both verbally and in writing, with laboratory colleagues, clinical staff and external parties
• Ability to manage and prioritise work effectively in a dynamic environment with multiple competing priorities

Desirable

• Awareness and understanding of current issues and trends within pathology, molecular genetics and the relevant field of expertise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Synnovis Analytics

Address

Kings College Hospital

Denmark Hill London

London

SE5 9RS

United Kingdom

Employer's website

http://www.synnovis.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The job description is attached as a separate document with the person specification please refer to this for more information.

We appreciate how useful AI can be in todays workplace. For this application though, we want to understand your own thoughts and experience. We will be checking applications for AI usage, and those that appear to be significantly AI-generated may be subject to additional scrutiny.

Person Specification

Other

Essential

• Ability to work evenings, weekends and bank holidays on a rota basis with a flexible and adaptive approach.

Experience

Essential

• Experience of multi-agency working
• Minimum of 1 year post registration experience with evidence of consolidation.

Desirable

• Experience of working in Primary, Community or Urgent Care environment

Qualifications

Essential

• 1st Level General Registered nurse (Adult) or HCPC Registered Paramedic with current UK registration

Desirable

• Post registration qualification desirable

Knowledge & Skills

Essential

• Ability to plan, deliver and evaluate programmes of care,
• Ability to assimilate information quickly and effectively
• Ability to assess both health and social care needs of patients
• Empathetic and sensitive approach
• Ability to communicate sensitively and effectively with a callers who may be emotional or who may have varying levels of communication skills
• Ability to deal effectively with situations which may be hostile or aggressive
• Knowledge of consent framework.
• Knowledge of current local and national clinical guidelines.
• Evidence of Professional Development
• Ability to effectively communicate with individuals/groups regarding difficult or complex matters
• Ability to work effectively as part of a team
• Demonstrates a professional approach at all times
• Proficient in accurate record keeping.
• Knowledge of Safeguarding Legislation and Procedures.
• Ability to work under pressure, displaying patience, tact and diplomacy.
• Demonstrate a professional approach at all times.
• Ability to show commitment to Care Plus Group core values
• Proficient IT Skills

Desirable

• Ability to demonstrate innovative ways to achieve patient centred care
• Mentorship Qualification or Equivalent.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Care Plus Group

Address

CPG Westgate Park

Charlton Street

Grimsby

DN31 1SQ

United Kingdom

Employer's website

https://www.careplusgroup.org/ (Opens in a new tab)

Job description

Job responsibilities

As a GP you will respond to medical problems presented by patients including diagnosis, investigation, treatment and referral as appropriate in line with guidelines and pathways. Including prescribing for patients, regularly review medications and monitor repeat prescriptions.

You will;

Provide medical leadership and expert advice, regarding medical and primary care issues to the wider healthcare team; engaging with the Practice Plus Group wellbeing approach

Deliver effective patient care developing high levels of communication with patients; identifying and utilising evidence based best practice through benchmarking and clinical guidelines. Undertaking appropriate clinical audit to improve clinical outcomes

Inspire and develop positive collaborative working relationships across the multidisciplinary team; working with the wider team to ensure effective clinical governance is incorporated into day to day practice

Promote multidisciplinary discussions around complex case management, ensuring systems and processes in place for managing results, letters, and tasks. Undertake clinical risk assessments and implement management strategies for risks

Share and disseminate acquired knowledge with all team members through development sessions and clinical governance meetings or clinical case reviews

Person Specification

Qualifications

Essential

• Please click the apply to view the Job Description and Person Specification

Desirable

• Please click the apply to view the Job Description and Person Specification

Experience

Essential

• Please click the apply to view the Job Description and Person Specification

Desirable

• Please click the apply to view the Job Description and Person Specification

Additional Criteria

Essential

• Please click the apply to view the Job Description and Person Specification

Desirable

• Please click the apply to view the Job Description and Person Specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

HMP Doncaster

Marsh Gate

Doncaster

South Yorkshire

DN5 8UX

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

UNLOCK YOUR BEST WORK LIFE

+ MAKE A DIFFERENCE TO EVERY LIFE

We have an exciting opportunity for a Bank Administrator to join the team at HMP Altcourse, a busy Category B male prison in Fazakerley, Liverpool.

HMP Altcourse is the busiest remand prison in England, accommodating approximately 1,160 adult males with an average stay of 10 weeks. Practice Plus Group provides primary care and substance misuse services across eight wings, clinic areas, inpatient facilities, and reception services.

Bespoke induction, including our Introducing Health in Justice training course

Competency framework

Regional and national career development opportunities

Our bespoke Learning Management System to address your learning needs

Support from the wider team

Candidates are required to have a Legal right to work in the UK and due to the nature of the role, offers of employment will be subject to additional vetting and security checks

Person Specification

Qualifications

Essential

• Please click apply to view the job description and person specification

Desirable

• Please click apply to view the job description and person specification

Experience

Essential

• Please click apply to view the job description and person specification

Desirable

• Please click apply to view the job description and person specification

Additional Criteria

Essential

• Please click apply to view the job description and person specification

Desirable

• Please click apply to view the job description and person specification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Practice Plus Group - Health in Justice

Address

Brookfield Drive

Liverpool

Fazakerley

L9 7LH

United Kingdom

Employer's website

https://practiceplushij.com/ (Opens in a new tab)

Job description

Job responsibilities

Join Thorford Park Hospital in Thatcham as a Maintenance Assistant where you will be part of creating a well- presented and safe environment for some of the most vulnerable people in society.

As a Maintenance Assistant, you will be responsible for ensuring the services facilities are fit for purpose, gardening and will regularly conduct audits to identify and repair any faults ensuring a safe environment for service users, staff and visitors.

Working alongside an established team, you will turn your hand to all maintenance-related tasks, liaising with contractors to support the upkeep of the service.

You’ll receive all necessary training to get you started and join the dedicated team, where you can make a positive difference and be part of changing lives for the better. There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Maintenance Assistant you will be:

• Assisting with ensuring that the service, buildings, facilities and equipment requirements are maintained and fit for purpose
• Utilising good DIY skills to ensure safety of service users is maintained
• Assisting in regular checks and maintenance
• Assisting in the repair and maintenance of all buildings
• Assisting in all decorating
• Liaising with a manager reporting all faults and defects
• Participating in a 1 week retaining on-call rota for the purposes of emergency maintenance
• Coordinating and supporting contractors whilst on site and completing of all paperwork and tool checks

To be successful in this role, you will:

• Comply with system and procedures
• Have previous experience within a maintenance role
• Work effectively as part of a team and independently
• Show courtesy and respect to residents at all times to ensure that they enjoy the highest quality of service
• Attend and participate in training sessions and staff meetings

Where you will be working:

Thornford Park Hospital is a 141 bed hospital set within 21 acres of Berkshire countryside, offering a seamless care pathway across medium and low secure services, psychiatric intensive care units (PICUs), and rehabilitation flats. The site supports men and women with complex Mental Health needs, Personality Disorders, Learning Disabilities, and Autism—often with histories of offending or previous placement challenges.

Services include:

• Medium & Low Secure Units for acute and long-term care
• PICUs for individuals in psychiatric crisis
• Older Adult Services with age-appropriate, holistic interventions
• Specialist Learning Disability & Autism Pathways with integrated secure settings and step-down flats

You’ll be part of a recovery-focused, multidisciplinary team helping people move safely toward greater independence. Thornford Park Hospital is easily accessible via Thatcham train station, with shuttle transport available.

What You’ll Get:

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,565 - £25,956 DOE
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• To be successful in this role, candidates should have previous experience within a maintenance role, demonstrate the ability to work effectively both as part of a team and independently, comply with system and procedures, and show courtesy and respect to residents. Participation in training and staff meetings is also required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thatcham

RG19 8ET

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Working 37.5 hours across five days, you can join the catering team at Thornford Park Hospital as a Kitchen Assistant where unlike most kitchen environments, you will not be under heavy pressure and stress.

Reporting to the Head Chef, you will support with preparing meals, maintaining a clean and safe working environment, and assist with deliveries.

It’s a calm and pleasurable working environment, where you’ll be able to manage your workload and develop your career. There’s also a great social aspect to this role where you can interact with people outside the kitchen regularly.

Just imagine… home in time for dinner every night. Two days off a week, and not stressed to the hilt.

As a Kitchen Assistant, you will be:

• Serving service users, staff and visitors with food and beverages
• Maintaining storage procedures and stock rotation
• Ensuring that all areas, equipment and furniture are cleaned and stored correctly
• Responsible for the departments cleaning chemicals and equipment

To be successful in this role, you'll need

• Knowledge of COSHH and HACCP
• Experience of working within similar role

Thornford Park Hospital is a 141 bed hospital set within 21 acres of Berkshire countryside, offering a seamless care pathway across medium and low secure services, psychiatric intensive care units (PICUs), and rehabilitation flats. The site supports men and women with complex Mental Health needs, Personality Disorders, Learning Disabilities, and Autism—often with histories of offending or previous placement challenges.

Services include:

• Medium & Low Secure Units for acute and long-term care
• PICUs for individuals in psychiatric crisis
• Older Adult Services with age-appropriate, holistic interventions
• Specialist Learning Disability & Autism Pathways with integrated secure settings and step-down flats

You’ll be part of a recovery-focused, multidisciplinary team helping people move safely toward greater independence. Thornford Park Hospital is easily accessible via Thatcham train station, with shuttle transport available.

What You’ll Get:

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,565
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Knowledge of COSHH and HACCP. Experience of working within similar role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thatcham

RG19 8ET

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• Good general education
• GCSE Maths
• GCSE English

Desirable

• NVQ or other similar qualification

Experience

Essential

• Previous housekeeping experience/cleaning skills
• Manual handling experience

Desirable

• Previous experience working in a care setting

Skills, ability and knowledge

Essential

• Good written and verbal communication
• Knowledge of diversity, equality and rights
• Basic hygiene skills - food handling, hand washing etc
• Team working

Desirable

• IT skills
• Awareness of NHS structure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and Qualifications

Essential

• 1st level Registered Nurse
• Willingness to undertake Teaching Qualification, Mentoring / assessing qualification
• Assessors Award

Desirable

• Post registration clinical course appropriate to area.
• ECDL or equivalent

Experience

Essential

• Working within a multidisciplinary team
• Evidence of recent professional development
• Experience of establishing effective communication
• Experience of implementing change
• Experience as shift team leader

Desirable

• Previous experience within designated area.
• Experience of mentoring and assessing junior staff.

Skills, Ability and Knowledge

Essential

• Demonstrates specific clinical skills appropriate to speciality, this includes - ILS, ALERT - Peripheral venous cannulation - IV drug administration.
• Ability to develop standards of care
• Ability to respond rapidly to emergency situations
• Ability to work as part of the multidisciplinary team
• Ability to prioritise own workload and that of others
• Ability to demonstrate: - oAssertiveness, oMotivational skills oNegotiation oProblem solving/Decision Making Delegation oConflict and problem solving oUp to date knowledge of professional issues oUnderstanding of current NHS issues
• Ability to communicate effectively both written & verbal.
• Knowledge of Clinical Governance
• Ensures that own actions support equality, diversity, rights and maintain quality
• Work to departmental policies and procedures
• Good interpersonal skills

Desirable

• Experience as a scrub nurse/ circulating nurse in a theatre environment
• Effective leadership skills

Personal Qualities

Essential

• Adaptable to changing needs of the service
• Ability to use initiative
• Ability to act as an effective role model
• Ability to deal with difficult and sensitive situations with tact and diplomacy
• Highly Self-motivated
• Enthusiastic
• Innovative
• Flexible
• Approachable
• Ability to organise
• Able to work as part of a team
• Good communication skills
• Ability to work under pressure
• Ability to travel as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading.

You can also read more information about University Hospitals of Morecambe Bay visiting our websitehttps://www.uhmb.nhs.uk/

Person Specification

application form and interview

Essential

• Good General Education
• Basic Literacy and Numeracy Skills
• Willingness to Undertake NVQ level 3 related to area

Desirable

• Manual Handling of patients
• Previous Experience in care enviroment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Eye Clinic, Westmorland General Hospital

Burton Road

Kendal

LA9 7RG

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• Recognised Pharmacy technician qualification: Btec level3 in Pharmaceutical services (or equivalent) and/or NVQ level 3 in Pharmacy Service skills or equivalent
• Registration with General Pharmaceutical Council (GPhC)
• Accredited checking qualification and registration with North West framework (equiv to NVQ level 4)

Desirable

• ACT mentor
• GCP accreditation
• Assessors Award
• Medicines reconciliation training
• IQA qualification
• CIPS qualification in procurement and supply or equivalent

Experience

Essential

• Experience in day to day management of a pharmacy service
• Experience in staff management
• Relevant experience of a hospital pharmacy including relevant specialist pharmacy setting e.g. Clinical trials, Oncology, Aseptics, Purchasing and contract management

Desirable

• Experience with clinical Audit and data analysis

Skills, ability and knowledge

Essential

• Working knowledge of pharmacy procedures, practices and legislation including Control of Substances Hazardous to Health (COSHH)
• Good influencing and teaching skills
• Computer skills including working knowledge of Microsoft word and skills for dispensing and record keeping
• Decision making and prioritising skills with good attention to detail and accuracy
• Ability to plan workload for self and others, set goals, co-ordinate projects and organise services
• Ability to talk to/communicate with patients, carers and healthcare professionals clearly
• Ability to motivate self and others and coach and lead a team
• Good manual, accuracy and analytical dispensing skills
• Good patient counselling skills
• Working knowledge of training requirements for technical/support posts
• Ability to work accurately under pressure
• Problem solving skills

Desirable

• Further computing skills e.g. presentations and spreadsheets
• Change management
• Team management

Personal Qualities

Essential

• Professional, reliable and with an ability to maintain confidentiality at all times
• Adhere to Behavioural standards
• Team player
• Ability to work alone
• Willingness to work designated shift patterns across 7 days in accordance with the needs of the service.
• Ability to travel as required
• Enthusiasm for work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• DCR or BSc Radiography
• HCPC Registration
• Evidence of CPD
• Experience working in an NHS hospital as a Radiographer

Experience

Essential

• Evidence of time spent in CT or MR

Desirable

• Mentoring students
• Assisting in the mentoring of newly qualified and junior staff.
• Experience in cannulation and injection of IV contrast
• Specialist extended roles in CT or MR
• Experience in a wide range of CT and MRI procedures with a range of equipment

Skills, ability and knowledge

Essential

• Effective communicator, verbally and written
• Good interpersonal skills
• Experience of team working

Personal qualities

Essential

• Ability to organise
• Ability to work under pressure
• Highly motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Westmorland General Hospital

Burton Road

Kendal

LA9 7RG

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• DCR or BSc Radiography
• HCPC Registration
• Evidence of CPD
• Experience working in an NHS hospital as a Radiographer

Experience

Essential

• Evidence of time spent in CT or MR

Desirable

• Mentoring students
• Assisting in the mentoring of newly qualified and junior staff.
• Experience in cannulation and injection of IV contrast
• Specialist extended roles in CT or MR
• Experience in a wide range of CT and MRI procedures with a range of equipment

Skills, ability and knowledge

Essential

• Effective communicator, verbally and written
• Good interpersonal skills
• Experience of team working

Personal qualities

Essential

• Ability to organise
• Ability to work under pressure
• Highly motivated

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Westmorland General Hospital

Burton Road

Kendal

LA9 7RG

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Maintaining and monitoring the appointment and IT systems

1. Inputting patient clinic outcome into WPAS (Patient Administration System)
2. Taking messages and passing on information
3. Computer data entry/data allocation and collation; processing and recording information in accordance with Health Board procedures
4. Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

5. Provide clerical assistance to staff as required from time to time, including word/data processing, photocopying, scanning and updating statistical information as required

6. Scanning documents as and when required

7. Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter.

8. This job description is not an exhaustive task list, but reflects the main areas of responsibility and authority of the post

Person Specification

Qualifications and Knowledge

Essential

• GCSE'S C and above in English and Maths or equivalent experience.
• NVQ Level 2 in Administration or equivalent experience.
• IT qualification or equivalent level of experience using Microsoft packages
• RSA/OCR Level 2 or equivalent experience

Desirable

• ECDL
• AMSPAR-City & Guilds Level 3

Experience

Essential

• Experience of using a computer system (e.g. GP clinical IT system)
• Previous experience of working in a reception/office environment
• Experience of working with the general public

skills and Attributes

Essential

• Ability to input information onto a computer system with accuracy
• Ability to work in a busy environment, and deal with a number of different tasks simultaneously
• Ability to communicate tactfully with patients
• Ability to resolve issues 'on the spot' using own judgement
• Ability to multitask in a busy office environment
• An understanding of confidentiality involved with post
• Welsh Speaker

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Llandudno

Hospital Road

Llandudno

LL30 1LB

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

• Coordinating a defined caseload of patients with long-term conditions, frailty and complex health and social care needs under the guidance of the multidisciplinary team.
• Supporting the coordination of care across health, social care and voluntary sector services to ensure seamless, person-centred care delivery.
• Assisting patients to maintain their independence and wellbeing through proactive care coordination, personalised support and timely interventions.
• Supporting the development, implementation and review of personalised care and support plans in partnership with patients, carers and the wider multidisciplinary team.
• Providing information, advice and signposting to appropriate health, social care and community services to help patients access the support they need.
• Promoting person-centred care and supporting patients to make informed decisions about their health and wellbeing.
• Supporting proactive identification of patients who may benefit from coordinated care and early intervention, contributing to population health management initiatives and reducing avoidable hospital admissions.
• Participating in population health activities, health promotion initiatives and public health events across the Integrated Care Community (ICC), supporting the delivery of preventative care and improving health outcomes within local communities.
• Monitoring patient progress, maintaining accurate and timely clinical records, and escalating changes in patient needs or identified risks to the appropriate clinician.
• Developing effective working relationships with colleagues across primary care, community services, acute care, social care and the voluntary, community, faith and social enterprise (VCFSE) sector to support integrated, coordinated care.
• Providing day-to-day support and guidance to Band 4 Care Navigators, promoting effective team working, sharing knowledge and contributing to the smooth running of the service within the scope of the role.
• Supporting the Case Managers by undertaking delegated activities and, where appropriate, providing operational support and coordination during periods of planned or unplanned absence to ensure continuity of patient care and service delivery.
• Contributing to service improvement initiatives and the continued development of Barrow ICC, whilst actively participating in learning, reflective practice and ongoing professional development.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) or Registered Mental Health Nurse (RMN), registered with the Nursing and Midwifery Council (NMC) or HCPC-registered Allied Health Professional
• Experience working in a community, primary care, integrated care or multidisciplinary team. Experience supporting patients with long-term conditions, frailty or complex health and social care needs. Experience of coordinating care and working collaboratively across services.
• Understanding of person-centred care, Safeguarding, Mental Capacity Act, confidentiality and information governance. Knowledge of community services and integrated working. Understanding of care planning and holistic assessment.
• Excellent communication and interpersonal skills. Ability to build effective relationships with patients, carers and professionals. Good organisational and time management skills. Ability to prioritise workload and manage a caseload. Competent IT skills, including electronic patient record systems and Microsoft Office. Ability to work independently and within a multidisciplinary team.
• Ability to travel independently across the ICC footprint. Full UK driving licence and access to a vehicle (where required). Willingness to undertake relevant training and continuing professional development.

Desirable

• Mentorship/practice assessor qualification; relevant post-registration modules (e.g. long-term conditions, frailty, health coaching).
• Experience using EMIS, SystmOne or other clinical systems. Audit and data collection skills. Presentation or teaching skills.
• Experience within an Integrated Care Community (ICC), Primary Care Network (PCN) or Community MDT. Experience of discharge planning, case management support or care coordination. Experience of population health or health promotion initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Barrow ICC, Fair Field Lane

Barrow in Furness

LA13 9AH

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education and qualifications

Essential

• Good general education
• Basic literacy and numeracy skills
• Previous experience in nursing

Desirable

• Willingness to undertake NVQ level 3 in care related area
• Completed Trust Support Worker Programme

Experience

Essential

• Previous experience of working with the general public

Desirable

• Manual handling of patients, using lifting aids

Skills, ability and knowledge

Essential

• Good basic hygiene skills
• Ability to work as part of a team, as well as on own initiative or with minimal supervision

Desirable

• Awareness of the NHS structure and current issues
• IT skills to basic level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Furness General Hospital

Dalton Lane

Barrow-in-Furness

LA14 4LF

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

To work alongside the management team in assisting with the running of the Bromley GP Alliance services.

• Ensure an effective and efficient reception service is provided to patients and any other visitors.

• Manage general enquiries and explain procedures.
• Undertake a wide range of administrative duties ensuring information is managed correctly, filed and followed up accordingly.
• Enter patient information on to the computer as required
• Open premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients. Check clinician rooms for prescription paper, forms and A4 paper in printer.
• Ensure waiting area is kept tidy.
• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.
• Ensure that all patients are registered onto the computer system promptly and accurately.
• Support the management team in training new staff when required
• Undertake any other additional duties appropriate to the post as requested by the manager.

• Personal/Professional Development

  Participate in an annual individual performance review, including taking responsibility to maintain a record of own personal and/or professional development

  Participate in any training programme implemented by the management team

  Effectively manage own time, workload and resources

  Assess own performance and development and take accountability for own actions, either directly or under supervision.

  Communication

  Communicate effectively with other team members.

  Communicate effectively with patients and carers.

  Recognise peoples needs for alternative methods of communication and respond accordingly.

  Ensure that no confidential communication takes place within hearing distance of patients.

  Demonstrate interpersonal skills when dealing with all levels of staff across the BGPA using persuasion, tact and reassurance where necessary.

  Manage all telephone calls related to the services, ensuring callers are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.

  Handle confidential patient material in a sensitive and discrete fashion in compliance with Bromley GP Alliance policy and procedure.

  To be able to influence, motivate and involve individuals and teams to reach necessary performance target expectations.

  Liaise with other departments and members of the Bromley GP Alliance and other organisations to ensure the smooth running of the office and to assisting the functioning of the team.

  The post holder is required to follow Bromley GP Alliance policies and procedures which are regularly updated including:

  Confidentiality / Data Protection / Freedom of Information

  Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Bromley GP Alliances FOI procedure if they receive a written request for information.

  Equal Opportunities

  Post holders must always fulfil their responsibilities regarding the Bromley GP Alliances Equal Opportunities Policy and equality laws.

  Health and Safety

  All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

  Infection Control

  All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must complete mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. All post holders must comply with the Bromley GP Alliance infection screening and immunisation policies as well as be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps.

  Risk Management

  All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses to improve services. Post holders must also attend training identified by their manager or stated by the Trust to be mandatory.

  Safeguarding children and vulnerable adults

  Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

  Smoking Policy

  It is the Trusts policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.

  Review of this Job Description

  This job description is intended as an outline of the general areas of activity and will be amended in the light of the changing needs of the organisation. To be reviewed in conjunction with the post holder.

Person Specification

Experience

Essential

• Previous experience of working in a busy Receptionist/Administrative role.

Desirable

• Experience of working in a receptionist role in a healthcare organisation.

Abilities

Essential

• Ability to communicate effectively with professionals at all levels.
• Ability to work on own initiative, without supervision and to prioritise own workload.
• Ability to work under pressure in potentially stressful situations.
• Ability to work as a team.
• Ability to learn new systems.

Skills

Essential

• Good computer literacy skills including knowledge of Word, Excel and Outlook.
• Excellent communication skills, both verbal and written.
• Excellent grammar, spelling and punctuation.
• Good interpersonal skills.
• Good organisational skills.

Desirable

• Previous experience of using EMIS/AccuRx

Additional Criteria

Essential

• Must be flexible/ available evenings, weekends & bank holidays
• Ability to work on own initiative, without supervision and to prioritise own workload.
• Ability to work as a team.

Qualifications

Essential

• Educated to GCSE level grade C/4 or above in Maths and English.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bromley GP Alliance Ltd

Address

Bromley GP Alliance

Kelsey Park Farmhouse

379 Croydon Road

Beckenham

Kent

BR3 3QL

United Kingdom

Employer's website

https://bromleygpalliance.org/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will be based in Leigh PCN comprising of 10 GP surgeries. We are looking to recruit two Care Coordinator to join our PCN team. The job requires a caring, dedicated, reliable, person-focused candidate who enjoys working with a wide range of people. They will have good organisational and time management skills, have data collection abilities and be able to work on new projects. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

Person Specification

Qualifications

Essential

• Educated to GCSE Standard (Grades A-C) or Diploma/ HNC level (or relevant experience)

Desirable

• NVQ in health and social care
• NVQ Level 3 Business Administration (or relevant experience)

Experience

Essential

• Relevant health and social care experience or previous experience in the NHS or social care or relevant field.
• Experience of administrative duties.
• Able to demonstrate a clear understanding of working with confidential information and an understanding of service user confidentiality.
• Experience in use of databases

Desirable

• Experience of Primary Care clinical systems e.g. SystmOne and EMIS.
• Experience of working in Primary Care/Voluntary Sector/Community.
• Experience in promoting health and health improvement within the community, including health promotion campaigns and signposting.
• Knowledge and familiarity with medical terminology.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brookmill Medical Centre

Address

Leigh PCN

Bridgewater Medical Centre

Leigh

WN7 2PE

United Kingdom

Employer's website

https://www.brookmillmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• To take responsibility for the management of staff on their ATP site whilst working in partnership with other ATP Operations Managers and Business Manager.
• To maintain Clinical Services and Appointments systems.
• Work collaboratively with the Data Analyst and key Practice staff to ensure robust reporting tools for the key performance indicator data, reporting on the progress, issues and risks to the ATP Business Manager.
• To maintain all rotas for clinical and non-clinical staff including holidays / sickness planning.
• To ensure effective administration support.
• To manage all aspects of patient information for their site.
• To provide appropriate assistance to the ATP Business Manager in all day-to-day activities and duties.
• To ensure that all information is up to date including registrations and keeping high standard of adherence to GDPR

Staffing and People Management

• Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.
• Support Operations and Business Managers in, induction and training of new staff.
• Planning and recruitment of Locum cover.
• Prepare weekly/monthly shift planning for Practice Staff, including clinical and non-clinical and arranging cover including locum cover when necessary.
• Identify training and development needs for Practice staff.
• Monitor skill-mix and deployment of staff.
• To monitor staff annual leave, sickness and absence and mitigate any impact to practice staffing rotas.
• Ensure all Practice staff are aware of the need for confidentiality, both of patient and Practice information.
• Contribute to an effective programme of training, staff development, one to ones and appraisal, including the maintenance of accurate records.
• Create a team culture and professional working environment within the teams and sites, developing the team to reach their goals with a program of coaching, supporting and motivating staff to promote effective team working and individual capability in a performance driven function.

Monitoring Practice Performance and Targets

• To be updated with specifications on an annual and ad hoc basis of all requirements regarding Enhanced Services, QOF and contracts.
• Monitor and audit the progress of the QOF and Enhanced Services to maximise income.
• Monitor and evaluate performance of the Practice team against objectives; identify and manage change by completing regular 1 to 1s and appraisals following the CRGPA Appraisals Policy.
• Monitor quality of workload delivered by the team and make sure all workload is completed daily and collectively by the whole team.
• To support with the implementing of processes to achieve targets with GPs, Nurses and ATP Business Manager
• Support and work with ATP Business Manager, General Practitioners, Nurses and administrative staff to achieve targets.
• Undertake required and agreed tasks set out in the ATP Compliance Schedule, taking full responsibility for them.

Organisational

• Convene practice site meetings, prepare agendas, write minutes and ensure distribution of minutes with action logs as necessary.
• Ensure that cleaning and hygiene standards are properly maintained, and adequate fire prevention and security systems are in place.
• Ensure the procurement of Practice equipment, supplies and services within target budgets.
• Be a trained Health and Safety representative for ATP.
• Maintain an effective complaints management system.
• Willing to take active part with patient groups,PPG.
• Manage appropriate systems for handling and recording of cash and cheques and petty cash.

Information Management and Technology

Ensure that analytical knowledge is applied and make sure that development and understanding of key essentials are met. These are:

• EMIS
• Docman
• Reporting
• Coding
• Creating templates
• Motivate, support and monitor staff in the use of IT, organise, oversee and evaluate IT training.
• Make sure that targets and monitoring standards for data entry and data collection are achieved.

Personal and Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Take personal responsibility for mandatory training to be kept in date and up to date.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Effectively manage own time, workload and resources.
• Oversee Datix- attending meetings, investigate and complete ATP incidents and complaints

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Continually improve communication channels between senior leadership team and Practice staff.
• Communicate effectively with patients and carers.
• Tailor own preferred communication methods to respond appropriately and efficient to other peoples needs.

Contribution to the Implementation of Services

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in regular audits.

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent level of experience of working at a senior level
• Evidence of continuous professional development
• Leadership or management qualification (or willingness to work towards one)

Desirable

• Knowledge of general practice service delivery to include Project Management

Experience

Essential

• Experience working within a GP practice, Primary Care Network (PCN), or NHS healthcare setting
• Experience in managing multiple services and programs
• Experience of communicating with professionals and other agencies
• To have a thorough understanding of different projects and service level agreements and how to write and review comprehensive personalised support plans to include risk assessment
• Experience of professional supervision/ mentoring of staff
• Experience of managing and operating under strict budget lines
• Experience of staff management including recruitment, induction, performance management, sickness absence management and appraisals
• Knowledge of information governance, GDPR and confidentiality requirements

Desirable

• Working knowledge of the EMIS system
• Experience of audit/ evaluating progress, risks and issues
• Understanding of General Medical Services and Enhanced Services
• Experience of workforce planning and rota management
• Understanding of CQC regulations and quality standards
• Experience of managing complaints in line with practice policies
• Experience supporting financial management, budgeting and resource allocation
• Experience implementing and monitoring policies, procedures and standard operating procedures
• Experience of managing operational risks and business continuity planning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry And Rugby GP Alliance

Address

1 The Boiler House, Electric Wharf

Sandy Lane

Coventry

CV1 4JU

United Kingdom

Employer's website

https://www.coventryrugbygpalliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Receiving patients, consulting with members of the practice team.
• Processing prescription requests from patients, dealing with prescriptions queries from patients and pharmacies.
• Be able to cover all reception positions as necessary.
• Taking messages and passing on information.
• Processing personal and telephone requests for appointments, telephone consultations and home visits and ensuring callers are directed to the appropriate healthcare professional.
• Processing and distributing incoming (and outgoing) mail.
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers.
• Ensure that system is operational at the beginning of each day and switched over to night service and that the answer phone is operational at the end of each day.
• Filing and retrieving paperwork.
• Keeping the reception area and notice boards tidy and free from obstructions and ensuring patient information and leaflets are well stocked.

• Scanning clinical correspondence onto SystmOne.

APPOINTMENT SYSTEM MANAGEMENT

• Maintaining and monitoring the practice and extended access appointments system including booking/amending and cancelling appointments, ensuring sufficient and accurate information is recorded.
• Monitor effectiveness of the system and report any problems or variations required.

CONSULTATION ROOM PREPARATIONS

• Consulting rooms checked, prepared and re-stocked daily in readiness for each consulting session in accordance with Practice guidelines.
• Ensuring the practice is left tidy and secure and rooms are checked and re-stocked in line with Practice guidelines at the end of each day.

Person Specification

Experience

Essential

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a
• Practicer focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Demonstrate excellent interpersonal and communication skills

Desirable

• Works effectively independently and as a member of a team
• Flexible approach to meet service needs and ensure a
• Practicer focused response
• Self-motivated and proactive
• Continued commitment to improve skills and ability in new areas of work
• Demonstrate excellent interpersonal and communication skills

Qualifications

Essential

• GCSEs at grade C or equivalent, including English and Maths
• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Desirable

• GCSEs at grade C or equivalent, including English and Maths
• Training in administration/clerical duties at NVQ level or above
• NVQ Level 2/3 in Customer Services or Health Care or related discipline

Employer details

Employer name

The Menston and Guiseley Practice

Address

Menston & Guiseley Practice

44 Park Road

Guiseley

Leeds

LS20 8AR

United Kingdom

Employer's website

https://www.menstonguiseleypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role-Specific Information Job Title: 37 hours per week maternity fixed term cover

Location: Cross site at Spinney Medical Centre and Eccleston Medical Centre

Job Responsibilities

The Patient Care Advisor / Administrator is responsible for providing high-quality administrative and front-line support to ensure the smooth day-to-day running of the practice. The postholder will deliver excellent patient service, manage appointments and enquiries efficiently, maintain accurate patient records, and support the clinical and management teams in delivering safe, patient-centred care.

Key duties include:

• Welcoming and assisting patients in a professional and courteous manner
• Managing telephone calls, appointment bookings, and patient enquiries
• Processing prescriptions, referrals, and administrative documentation
• Maintaining accurate and confidential patient records in line with practice policies
• Supporting clinicians and the wider practice team with administrative tasks
• Ensuring compliance with NHS regulations, data protection, and confidentiality standards
• Assisting with general office duties to support the effective operation of the practice

Person Specification

Qualifications

Essential

• Qualifications
• GCSEs (or equivalent) including English and Maths
• NVQ Level 2/3 in Business Administration or Customer Service (desirable)
• Evidence of commitment to ongoing personal and professional development

Desirable

• Requirements
• The successful candidate will have experience in a customer-facing or administrative role, ideally within a healthcare or GP practice environment. They will be organised, approachable, and able to work effectively in a busy setting while maintaining a professional and compassionate manner.
• The successful candidate will demonstrate:
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to work independently and as part of a team
• Good IT and administrative skills
• A caring and patient-focused approach
• The ability to remain calm and resilient under pressure
• Understanding of confidentiality and data protection requirements
• Experience using clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spinney Medical Centre

Address

23 Whittle Street

Toll Bar

St Helens

Merseyside

WA10 3EE

United Kingdom

Employer's website

https://www.spinneymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Salaried GPJob Summary

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract.

The post holder will adhere to GMC standards for good medical practice, contribute to the effective management of the practice, lead by example and maintain positive, collaborative working relationships with the multidisciplinary team.

We aim to offer a friendly, professional, patient-centred service to all our patients in a comfortable and safe environment.

All staff at Walnut Tree Health Centre have a duty to conform to the following:

A positive approach to Equality, Diversity & Inclusion (ED&I) creates an environment where everyone can achieve their full potential. It improves operational effectiveness, is morally right and is required by law.

Patients and their families have the right to be treated fairly and routinely involved in decisions about their treatment and care. They can expect dignity and respect and will not be discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients are responsible for treating other patients and staff with dignity and respect.

Staff have the right to fair treatment in recruitment and career progression. They can expect an environment where diversity is valued and equality of opportunity promoted. Staff will not be discriminated against on the grounds of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff are responsible for treating patients and colleagues with dignity and respect.

The organisation is committed to supporting staff health, wellbeing and safety.

The post holder must manage and assess risk within their areas of responsibility, ensuring adequate measures protect staff and patients. Work areas and practices must be monitored to ensure they are safe, free from hazards and comply with health, safety and security legislation, policies, procedures and guidelines.

All personnel must take reasonable care of health and safety at work for themselves, their team and others and cooperate with employers to ensure compliance.

All personnel must comply with:

• Health and Safety at Work Act 1974
• Environmental Protection Act 1990
• Environment Act 1995
• Fire Precautions (Workplace) Regulations 1999
• Coronavirus Act 2020
• Other statutory legislation brought to the post holders attention.

Walnut Tree Health Centre is committed to maintaining an outstanding confidential service. Patients entrust us with sensitive information relating to their health and care and have the right to expect staff to respect their privacy and maintain confidentiality.

All staff must protect patient information and provide a confidential service to meet legal requirements and retain patient trust.

All personnel are required to consider not only what they do but how they achieve it. By continually reviewing processes, we can improve the effectiveness of how we work.

Everyone is responsible for identifying opportunities to improve quality, sharing good practice and working with the team to improve patient care. Walnut Tree Health Centre promotes a culture of continuous improvement where everyone can contribute suggestions to improve service delivery and patient care.

Staff should interpret national strategies and policies into local implementation strategies aligned with the values and culture of general practice.

All staff must contribute to investigations and root cause analyses, including serious incident investigations and multidisciplinary case reviews.

A full induction programme is provided at Walnut Tree Health Centre. When attending any practice within the network, the post holder must also complete that practice's induction programme.

Training and development are fundamental to ensuring staff have the appropriate skills, knowledge, attitude and competence to perform their roles.

All staff must complete mandatory training as directed by the training co-ordinator. The post holder is expected to assess their own learning needs and undertake appropriate learning.

The post holder will undertake mentorship for team members and share learning and information to promote good practice and inform colleagues of current and future developments, including courses and conferences.

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

All staff must recognise the importance of collaborative working, understand their own role and scope, and identify how this may develop over time. Staff must prioritise workloads and use effective time management.

Teamwork is essential in a multidisciplinary environment. The post holder must work as an effective and responsible team member, support others, explore new ways of working and work effectively with colleagues to define values, direction and policies affecting care delivery.

Effective communication is essential. Staff must communicate in a way that enables appropriate information sharing.

All staff should delegate clearly and appropriately, following safe practice and assessment of competence. Plans and outcomes by which to measure success should be agreed.

All staff should use technology and appropriate software to support the planning, implementation and monitoring of care and the presentation and communication of information.

Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit.

Staff will receive detailed information during induction regarding policies and procedures. The post holder must adhere to organisational policies and regional directives and ensure protocols are followed.

Security is the responsibility of all personnel. The post holder must remain vigilant and report suspicious activity immediately to their line manager.

Door lock codes must never be shared. Restricted areas must remain secured. Password controls must be maintained and passwords must not be shared.

All staff are required to dress appropriately for their role.

All personnel are entitled to take leave. Line managers must ensure staff are given the opportunity to take their allocated annual leave and should encourage staff to take their full entitlement.

Public holidays will be calculated on a pro-rata basis according to hours worked.

The following are the core responsibilities of the Salaried GP. There may occasionally be a requirement to carry out other tasks depending on workload and staffing levels:

1. Deliver highly effective medical care to the entitled population.
2. Provide services commensurate with the GMS contract.
3. Undertake generic prescribing in accordance with local and national guidance.
4. Effectively manage long-term conditions.
5. Process administration in a timely manner, including referrals, repeat prescription requests and associated administrative tasks.
6. Undertake telephone triage and duty doctor roles on a rotational basis.
7. Maintain accurate clinical records in accordance with good practice, policy and guidance.
8. Work collaboratively and accept an equal share of the practice workload.
9. Adhere to best practice recommended through clinical guidelines and the audit process.
10. Contribute to the successful implementation of continuous improvement and quality initiatives.
11. Accept delegated responsibility for a specific area or areas of QOF.
12. Attend and contribute effectively to practice meetings as required.
13. Contribute effectively to the development and maintenance of the practice, including clinical governance and training.
14. Ensure compliance with the appraisal process.
15. Prepare for and complete the revalidation process.
16. Commit to self-learning and promote an ethos of continuing professional development across the practice team.
17. Support the training of medical students from all clinical disciplines.
18. Support the Partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure.
19. Review and adhere to practice protocols and policies.
20. Encourage collaborative working, liaise regularly with all staff and promote a culture of continuous improvement.

In addition to the primary responsibilities, the Salaried GP may be requested to:

1. Participate in practice audits as requested by the audit lead.
2. Participate in local initiatives to enhance service delivery and patient care.
3. Participate in the review of significant and near-miss events, applying a structured approach such as root cause analysis (RCA).

Person Specification

Qualifications

Essential

• Qualifications Essential
• MBBS or equivalent medical qualification.
• Full GMC registration with a licence to practise.
• Inclusion on the GMC GP Register.
• CCT in General Practice or equivalent.
• MRCGP or equivalent.
• Evidence of ongoing CPD and professional development.
• Commitment to the requirements of appraisal and revalidation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Walnut Tree Health Centre

Address

2 Blackberry Court

Walnut Tree

Milton Keynes

MK7 7PB

United Kingdom

Employer's website

https://www.walnuttreehealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Working Relationships

• Members of the nursing team
• GPs
• Reception & Administration team.
• Patient

Job Summary:

The post holder works under indirect supervision and undertakes task and duties delegated by the partners or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients and following policy and procedures.

To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)

Job Responsibilities

Clinical

Undertake, record, and follow guidelines for the tasks for which you have received appropriate training:

Venepuncture

Blood Pressure

Prepare and maintain environments and equipment.

Give accurate and appropriate information to patients and groups within own competence.

To record all consultations within the clinical system

Respond to medical emergencies.

Ensure that the principles of Infection Control are always adhered to.

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Person Specification

Qualifications

Essential

• The successful candidate will:
• Have proven experience in venepuncture/phlebotomy with a certificate of undertaking a formal venepuncture course.
• Be confident working independently.
• Demonstrate excellent communication and interpersonal skills.
• Be organised and able to manage their workload effectively.
• Have a caring, professional and patient-centred approach.
• Understand the importance of confidentiality and data protection.
• Knowledge & Experience:
• Good general education with demonstrable ability in Mathematics and English Language
• Experience of maintaining and manipulating computerised and/or paper-based data/information
• Ability to handle face to face in a professional manner
• Ability to organise and prioritise work, and to adhere to deadlines and targets
• Ability to handle information securely and confidentially
• Ability to work cooperatively as part of a team
• Ability to work on own initiative dealing with confidential issues
• Able to work efficiently and with a great degree of accuracy
• Aptitude to adapt working style to meet the needs of the patient
• Aptitude to use standard office equipment efficiently
• Understanding of infection prevention and control procedures. Knowledge of patient confidentiality, data protection and safeguarding principles.
• Professional, caring and compassionate approach.
• Good communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work effectively as part of a multidisciplinary team. Competent IT skills and ability to use clinical systems.

Desirable

• Previous experience within a GP practice or NHS setting is desirable but not essential
• An awareness of Health and Safety within the workplace
• Experience of working in a service orientated environmentFlexibility in relation to working hours
• Venepuncture Adult
• Venepuncture Child 12 and over
• Blood pressure monitoring
• Urinalysis
• Understanding of QOF and primary care services
• Basic Life Support certification or willingness to undertake training.
• Ability to prioritise workload and work independently.
• Reliable, flexible and committed to high standards of patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashington House Surgery

Address

Ashington Way

Westlea

Swindon

Wiltshire

SN5 7XY

United Kingdom

Employer's website

https://www.ashingtonhouse.com/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities:

In accordance with the practice timetable, the GP will work autonomously, delivering care within their scope of practice to the patient population. Contributing towards clinical areas such as health promotion, chronic disease management, health prevention, well-women and well man clinics as well as supporting the management team in the reviewing of clinical policy and procedure.

• Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice to patients
• Implement and evaluate individual specialised treatment plans for chronic disease patients
• Identify, manage and support patients as risk of developing long-term conditions, preventing adverse effects on the patients health
• Provide advanced, specialist nursing care to patients as required in accordance with clinical based evidence, NICE and the NSF
• Provide wound care (ulcer /Doppler etc.) to patients
• Provide specialist clinics such as ear syringing, contraception etc.
• Undertake the collection of pathological specimens
• Provide travel medicine services
• Request pathology services as necessary
• Process and interpret pathology and other test results as required
• Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary / specialist care as required
• Maintain accurate clinical records in conjunction with extant legislation
• Ensure read codes are used effectively
• Maintain chronic disease registers
• Prioritise health issues and intervene appropriately
• Support the team in dealing with clinical emergencies
• Recognise, assess and refer patients presenting with mental health needs
• Implement vaccination programmes for adults and children
• Delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)
• Support the clinical team with all safeguarding matters, in accordance with local and national policies
• Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• Deliver opportunistic health promotion where appropriate
• Extended and supplementary prescriber, adhering to extant guidance
• Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required
• Contribute to practice targets (QOF etc.), complying with local and regional guidance
• Liaise with external services / agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.
• A commitment to life-long learning and audit to ensure evidence-based best practice.
• Contributing to evaluation/audit and clinical standard setting within the organisation.
• Participate in local initiatives to enhance service deliver and patient care.
• Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA).
• Drives the development of nursing services within the practice, liaising with external agencies and professional organisations are required
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They will also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will adopt a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines.
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines.
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others.
• Hand hygiene standards for self.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes.
• Safe management of sharps use, storage and disposal.
• Maintenance of own clean working environment.
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers.
• Undertaking periodic infection control training.
• Correct waste and instrument management including handling, segregation, and container use.
• Maintenance of sterile environments.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements CPD and revalidation are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training may include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of ones own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Full registration with the General Medical Council (GMC) with a license to practise
• Inclusion on the NHS England Medical Performers List
• MRCGP qualification (or equivalent)
• Right to work in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Management Solutions Ltd

Address

The Mandeville Surgery

Hannon Road

Aylesbury

Buckinghamshire

HP21 8TR

United Kingdom

Employer's website

https://www.pcmsolutions.co.uk (Opens in a new tab)