Job description

Job responsibilities

The Medical Director will provide visible, credible and responsive clinical leadership across FedBucks, supporting the delivery of safe, effective and compassionate care across all services.

Executive and Strategic Leadership

Clinical Leadership and Workforce

Service Development and System Leadership

Statutory and Professional Responsibilities

Quality, Compliance and Governance

Financial Responsibilities

Clinical Practice:

The Medical Director is expected to maintain active clinical practice, undertaking a minimum of 52 clinical sessions per annum (equivalent to approximately one programmed activity per week averaged across the year). This will ensure continued clinical credibility, visibility and engagement with frontline services.

Additional clinical sessions may be undertaken subject to service requirements and will be remunerated in accordance with applicable rota arrangements.

Overall Purpose of the Role

The Medical Director will be a visible and influential clinical leader across Buckinghamshire, helping to shape the future of primary, urgent, community and neighbourhood-based care through collaboration, innovation, quality improvement and system leadership. This is an opportunity to influence healthcare delivery at scale whilst improving outcomes for more than 550,000 residents across Buckinghamshire.

Person Specification

Experience

Essential

• Significant senior clinical leadership experience within the NHS.
• Experience of operating at senior management, executive or Board level.
• Experience of leading multidisciplinary clinical teams and services.
• Experience of developing and implementing clinical strategy.
• Demonstrable experience of delivering service transformation and quality improvement programmes that have resulted in measurable benefits for patients.
• Experience of clinical governance, patient safety, risk management and regulatory compliance.
• Experience of incident investigation, complaints management and clinical audit.
• Experience of workforce development, clinical supervision and professional leadership.
• Experience of working collaboratively with clinicians, managers, commissioners and partner organisations.
• Experience of influencing and working across organisational boundaries within integrated care systems.
• Experience of service planning, demand and capacity management, and performance improvement.
• Experience of operating within financial and resource constraints and contributing to financially sustainable service models.
• Experience of working within primary care, urgent care or community healthcare services.
• Understanding of current NHS policy and strategic direction, including neighbourhood health, integration, population health management and health inequalities.

Desirable

• Previous Medical Director, Associate Medical Director, Clinical Director or equivalent senior leadership experience.
• Experience of working with Primary Care Networks and general practice at scale.
• Experience of NHS 111, Integrated Urgent Care, Urgent Treatment Centres or Out of Hours services.
• Experience of community-based specialist services and intermediate care pathways.
• Experience of working with Integrated Care Boards and provider collaboratives.
• Experience of leading business development, bid development or service mobilisation.
• Experience of supporting organisational growth and diversification.
• Experience as a CQC Nominated Individual, Clinical Safety Officer, Safeguarding Lead or Controlled Drugs Accountable Officer.

Qualifications

Essential

• Medical practitioner with current GMC registration and licence to practise.
• Inclusion on the GMC Specialist Register, GP Register, or within six months of entry at the time of appointment.
• Evidence of successful appraisal and revalidation.
• Evidence of ongoing continuing professional development (CPD).

Desirable

• Management or leadership qualification (e.g. MBA, MSc, PGCert, NHS Leadership Academy programmes).
• Training in Quality Improvement, Patient Safety, Clinical Leadership or Health Service Management.
• Qualification or recognised training in coaching, mentoring or leadership development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

FedBucks Ltd

Address

FedBucks Ltd

Unit D1, Regents Park

Summerleys Road

Princes Risborough

HP27 9LE

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

1. To acquaint him/herself with details of patient management in discussion with the Consultants and ensure their efficient execution. To take history, examine and record all findings of all patients admitted under the Consultant's care. Carry out and arrange all relevant investigations. To see and examine all patients under the care of the Consultant concerned, including those in the Intensive Therapy Unit.

2. To assist in the operating theatre.

3. To attend and assist and subject to experience lead on out-patient sessions and participate in the MDT when required. To arrange for the transfer of patients to other hospitals or discharge home, including the provision of a discharge summary on patients transfer.

4. To ensure that good communication is maintained with all medical colleagues, e.g. Anaesthetists, Nursing staff and Clinical Support Services, such as Physiotherapists, Radiographers and ancillary staff, to the benefit of the patient. To ensure other Specialty Registrars and Consultants are kept informed regarding any alteration in the condition of any of their patients. To supervise the transcription of discharge summaries to ensure accuracy and that these are forwarded to the patients General Practitioner or hospital of transfer as soon as possible after the patient is discharged and complete letters to General Practitioners. To ensure that all in-patient notes are kept up to date confidential and accurate.

5. To communicate to patients relatives, the progress of that patient.

6. During duty weekends and evenings, to be responsible for the care of all Thoracic patients on the wards. To perform or supervise juniors perform minor surgical procedures such as chest aspiration, insertion of intercostal tubes, etc. To participate in lecturing to other staff if required, e.g. Nurses and Physiotherapists. To participate in the Medical Audit Programme and update PATS data entry. To accept that occasional emergencies and unforeseen circumstances may occur, and to respond to the needs of the service when they arise.

Person Specification

Qualifications

Essential

• MB ChB or equivalent
• Registration with the GMC

Experience

Essential

• *Experience in Cardio Thoracic Surgery
• *Shall have equivalent experience and competencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Queen Elizabeth Hospital

Mindelsohn Way

Birmingham

West Midlands

B15 2TH

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Previous management or supervisory experience within a primary care or a healthcare setting.
• Detailed and up-to-date knowledge of SystmOne.
• Strong understanding of QOF, patient access, triage and clinical administration processes.
• Experience of staff management, development and appraisal.
• Excellent organisational, planning and communication skills.
• Ability to analyse data and use information to drive service improvement.
• Self-motivated with a proactive, solution-focused approach.
• Ability to implement and manage change effectively.
• Experience of developing and embedding policies, procedures and working protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

1 Houghton Close

Ampthill

Bedfordshire

MK45 2TG

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The must haves for this role:

1. Experience of working in a team.
2. Some knowledge of the role of rehabilitation and desire to work in a multidisciplinary team to support patients.
3. UK driving license holder with access to a vehicle to drive for work purposes.

As part of the role, youll visit patients in their homes and in community settings, so access to your own vehicle is essential. After a thorough induction, youll deliver rehabilitation and education sessions both independently and alongside other team members. Your daytoday work will be varied and tailored to each patients needs. Youll support people with a range of neurological conditions, including Stroke, Multiple Sclerosis and Parkinsons Disease. The work is incredibly rewarding, and while it can be emotionally demanding at times, youll always have the support of the team and a strong supervision structure.

Youll be joining a team with a wealth of specialist knowledge, links and experience, and youll have plenty of opportunities to learn new skills and develop within neurological rehabilitation. If you enjoy helping others, thrive in a collaborative environment, and are keen to grow your skills, wed love to hear from you.

The ethos of the team is:

A team of neuro rehabilitationspecialists assisting people to managetheir neurological condition and achievetheir goals, in their chosen environment,aiming towards greater independence ineveryday life. For further information about the role, please see attached job description and person specification.

Your application is your opportunity to demonstrate to us how you meet the requirements of the role. We recognise that AI tools can support accessibility, equity and confidence for applicants. However, its important that examples and responses given in your supporting statement genuinely reflect your own experience and abilities, as these will be explored further during the selection process. AI must not be used to provide misleading or false information during any stage of the application journey.

In addition to explaining how you meet the person specification, you must complete your employment history for at least the last five years. Any experience, skills or responsibilities referenced in your supporting statement should be evidenced within your employment history. Applications that do not include sufficient employment history to support the experience claimed may not be shortlisted.

Were committed to equal opportunities and welcome applications from all sections of the community. Our commitment to inclusion is reflected in our accreditations: Race Equality Matters Silver Trailblazer, Neurodiversity in Business Corporate Member, Disability Confident Leader, Carer Confident Level 2, and the Armed Forces Covenant Gold Award. Reasonable adjustments will be provided to candidates as needed.

We welcome a conversation about flexibility and any other questions you may have. Please dont hesitate to call: Louisa Gillon 01189043440 or email: [email protected], wholl be delighted to help.

Please note, if we receive a high number of applications, we may close this role earlier than the advertised closing date, so please submit your application as soon as possible.

Person Specification

Education, qualifications or training

Essential

• GCSE level C or equivalent in English
• Willing and able to undertake the Trust Care Certificate

Desirable

• Human Biology
• IT
• NVQ 2 or equivalent

Previous Experience

Essential

• Previous reliable employment
• Experience in administrative duties, +/- use of computer
• Experience of working as a member of a team.
• Experience of working under direction

Desirable

• Experience in caring environment
• Experience in working in a community setting
• Experience working with the public
• Previous experience in NHS therapy service
• Experience of liaising with Social Care in the UK

Knowledge, skills and abilities

Essential

• Demonstrate a basic knowledge of the role of the therapy and/or rehabilitation
• Good written and spoken English
• Understand the importance of confidentiality, dignity and privacy
• Excellent interpersonal skills: oAble to listen wello Able to demonstrate empathy with patients, carers and colleagues oAble to communicate effectively, particularly where barriers to understanding exist
• Able to work effectively under supervision as part of a team
• Able to reflect on practice with peers/clinical supervisor
• Willing / able to undertake Development Programme or equivalent / relevant training
• Approachable and helpful
• Empathetic
• Able to manage emotional consequences of working with patients with a range of communication disorders and disabilities
• Flexible / adaptable
• Good organisational skills
• Ability and willingness to learn
• Good time management
• Willing and able to assist a person with their personal care
• Appropriate use of Initiative, but know own limitations

Desirable

• An awareness of neurological conditions
• Knowledge of human Biology
• Basic knowledge of the benefits of rehabilitation

Additional Requirements

Essential

• Occupational Health Clearance
• DBS clearance
• Able to travel efficiently between multiple sites
• UK driving license holder

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Berkshire Healthcare Foundation Trust

Address

Community Based Neuro Rehab Team - 57-59 Bath Road, Reading, Berkshire, RG30 2BA

Reading

Berkshire

RG30 2BA

United Kingdom

Employer's website

https://www.berkshirehealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

We’re looking for a friendly, organised, and compassionate person to join our patient care team! If you love helping people, can stay calm under pressure, and have a knack for juggling multiple tasks at once, this could be the perfect role for you. Whether you’ve worked in customer service, healthcare, reception, or just have a passion for helping others, we’d love to hear from you. If you’re ready to be part of a fun, supportive, and dedicated team that makes a real difference every day, apply now! You'll need:

Essential

• education to GCSE or NVQ2 level, or equivalent
• great communication skills
• a team-player attitude
• the ability to make patients feel welcome and supported
• to be comfortable working with database systems
• confidence with IT systems (like Microsoft Office 365 and SystmOne) is a plus, but dont worrywell provide full training to get you up to speed!
• experience working in customer facing roles - is desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Cantley Lane

Cringleford

Norwich

Norfolk

NR4 6TA

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Scanning and filing clinical letters with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• On a daily basis read and take action to tasks in Clinical system sent by clinicians/administrators
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Registration of patients as and when required and ensuring registration forms are all readily available
• Promoting online of appointments and prescriptions
• Provision of refreshments for staff and visitors as required;
• Keeping the reception area, tidy and free from obstructions and clutter
• Recalling patients to increase targets and improve patient care

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role.

The job holder will carry out any other duties as may reasonably be required by their line manager.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• previous experience in general practice or other admin role desirable

Desirable

• previous experience in general practice or other admin role desirable

Experience

Essential

• previous experience working in an administrative role for 1 year

Desirable

• previous experience working in GP Practice or administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HENDON WAY SURGERY

Address

215 WEST HENDON BROADWAY

LONDON

NW9 7DG

United Kingdom

Employer's website

https://www.hendonwaysurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key duties include:

• Providing autonomous assessment and management of patients presenting with undifferentiated and undiagnosed health problems.
• Taking comprehensive clinical histories, undertaking physical examinations and making appropriate clinical assessments.
• Formulating differential diagnoses and developing appropriate treatment and management plans.
• Requesting, interpreting and acting upon appropriate diagnostic investigations and test results within scope of practice.
• Prescribing medication as an Independent Prescriber, where appropriately qualified, in accordance with current legislation, local formularies and evidence-based guidance.
• Managing patients presenting with acute illness, minor illness, minor injuries and exacerbations of long-term conditions.
• Providing appropriate follow-up, safety-netting and onward referral to secondary care, community services or other healthcare professionals where required.
• Recognising clinical deterioration, red flags and emergency presentations and taking appropriate and timely action.
• Supporting the management of long-term conditions and complex patients where this falls within the postholder's competencies and experience.
• Providing health promotion, lifestyle advice, disease prevention and patient education.
• Working collaboratively with GPs, Practice Nurses, Nurse Associates, HCAs, pharmacists, First Contact Practitioners, social prescribers and other members of the wider multidisciplinary team.
• Providing clinical advice, support and supervision to less experienced members of the nursing and clinical team where appropriate.
• Supporting the professional development of the Nurse Associate, HCA and other members of the practice team as required.
• Participating in clinical meetings, significant event reviews, case discussions and multidisciplinary team meetings.
• Contributing to clinical audit, quality improvement initiatives, medicines optimisation and improvements in patient safety.
• Supporting the development and implementation of clinical protocols, pathways and evidence-based practice.
• Maintaining accurate, comprehensive and timely clinical records using the practice clinical system.
• Ensuring appropriate coding, documentation and follow-up of patient care.
• Working in accordance with safeguarding requirements and taking appropriate action where concerns are identified.
• Ensuring compliance with NHS requirements, practice policies, infection prevention and control, information governance, confidentiality and professional standards.
• Managing workload effectively, prioritising clinical risk and appropriately escalating or seeking support for cases outside individual competence or scope of practice.
• Maintaining professional competence through continuing professional development, clinical supervision, reflective practice and appropriate revalidation requirements.
• Supporting the wider clinical and operational needs of the practice and contributing positively to service development.

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Recognised Advanced Clinical Practice / Advanced Nurse Practitioner qualification, normally at postgraduate or Master's level, or equivalent demonstrable advanced practice competencies.
• Independent Prescribing qualification with current prescribing competence.
• Advanced clinical assessment and consultation skills.
• Evidence of competence in clinical examination, diagnosis and management of patients presenting with undifferentiated conditions.
• Evidence of ongoing continuing professional development relevant to advanced practice.
• Sound knowledge of evidence-based practice and current clinical guidelines.
• Understanding of professional accountability, clinical governance, confidentiality and safeguarding responsibilities.

Desirable

• Previous experience working as an Advanced Nurse Practitioner within General Practice, Primary Care or an Urgent Care setting.
• Master's degree in Advanced Clinical Practice or equivalent.
• Experience managing both acute presentations and long-term conditions.
• Experience of supervising, mentoring or supporting the development of other clinical staff.
• Experience undertaking clinical audit and quality improvement activity.
• Experience contributing to the development of clinical pathways, protocols or services.
• Knowledge and experience of NICE guidance, local prescribing guidance and primary care pathways.
• Experience using clinical systems such as EMIS.
• Teaching, mentorship, supervision or coaching qualification or experience.

Requirements

The successful candidate will be an experienced, approachable and patient-focused Advanced Nurse Practitioner who is able to provide high standards of autonomous clinical care within a busy General Practice environment.

They will demonstrate a high level of clinical reasoning and professional judgement and will be confident managing patients presenting with both straightforward and complex healthcare needs. They will recognise the limits of their own competence and seek appropriate clinical advice or escalation when required.

The successful candidate will demonstrate:

• Excellent advanced clinical assessment, consultation and diagnostic skills.
• The ability to manage patients presenting with undifferentiated and undiagnosed conditions.
• Strong clinical reasoning and decision-making skills.
• Safe and effective prescribing practice.
• The ability to recognise and manage clinical risk, deterioration and red-flag symptoms.
• A caring, compassionate and professional approach to patient care.
• Excellent communication and interpersonal skills.
• The ability to build effective therapeutic relationships and involve patients in decisions about their care.
• Confidence working autonomously while recognising the importance of multidisciplinary working and appropriate escalation.
• Strong organisational, prioritisation and time-management skills.
• The ability to manage a demanding clinical workload safely and effectively.
• Excellent clinical record keeping and appropriate use of clinical coding.
• Good IT skills and confidence using electronic clinical systems.
• A sound understanding of safeguarding, confidentiality, information governance and professional accountability.
• The ability to provide clinical support, supervision and leadership to other members of the practice team.
• A commitment to evidence-based practice, reflective learning and continuous professional development.
• A positive approach to clinical governance, quality improvement and patient safety.
• Resilience and the ability to remain calm and professional when managing challenging or complex situations.
• Flexibility and willingness to contribute to the wider clinical and operational needs of the practice.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Recognised Advanced Clinical Practice qualification - normally at postgraduate or Masters level
• Advanced clinical assessment and consultation skills
• Please see recruitment pack for further essential attributes

Desirable

• Desirable
• Previous experience working as an Advanced Nurse Practitioner within General Practice
• Please see recruitment pack for further desirable attributes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spinney Medical Centre

Address

23 Whittle Street

Toll Bar

St Helens

Merseyside

WA10 3EE

United Kingdom

Employer's website

https://www.spinneymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Salaried GP will provide high-quality, patient-centred care to the practice population, delivering safe and effective clinical services across a range of settings. The post holder will work as part of a multidisciplinary team to manage acute and chronic medical conditions, promote health and wellbeing, contribute to service development and support the delivery of contractual requirements. The role includes routine and urgent clinical care, clinical administration, participation in the Duty GP rota and involvement in quality improvement activities.

Main Duties and Responsibilities:

Clinical Duties

• Deliver high-quality, patient-centred care through face-to-face, telephone and online consultations.
• Assess, diagnose and manage a wide range of acute, chronic and complex medical conditions.
• Develop and implement appropriate management and treatment plans.
• Prescribe safely and effectively in accordance with local and national prescribing guidance.
• Manage patients with long-term conditions in collaboration with the wider clinical team.
• Provide preventative healthcare advice and support health promotion initiatives.
• Undertake home visits where clinically appropriate.
• Provide care in accordance with GMC standards and evidence-based clinical guidelines.
• Maintain awareness of safeguarding responsibilities and act in accordance with local policies.

• Review and action pathology results in a timely manner.
• Process incoming clinical correspondence, hospital letters and discharge summaries.
• Review and authorise repeat medication requests where appropriate.
• Complete medical reports, forms and other associated documentation as required.
• Ensure all clinical records are accurate, comprehensive and contemporaneous.
• Use EMIS Web effectively and in accordance with information governance requirements.

• Participate in the practice Duty GP rota.
• Manage urgent same-day patient demand.
• Provide clinical advice and support to clinicians and administrative staff.
• Triage urgent clinical requests and determine appropriate pathways of care.
• Support safe patient flow and effective utilisation of practice resources.

• Work collaboratively with Practice Nurses, Advanced Nurse Practitioners (ANPs), Healthcare Assistants (HCAs), Clinical Pharmacists, Care Coordinators and Social Prescribers.
• Support team-based care and contribute to effective communication across the organisation.
• Participate in multidisciplinary team meetings and case discussions.
• Provide clinical leadership and support to colleagues where appropriate.

• Contribute to the achievement of Quality and Outcomes Framework (QOF) targets.
• Support delivery of Enhanced Services and other contractual requirements.
• Participate in clinical audit, quality improvement projects and service development initiatives.
• Engage in significant event analysis and learning activities.
• Support safeguarding, infection prevention and information governance processes.
• Maintain awareness of NHS and primary care developments relevant to General Practice.

• Maintain full GMC registration and a licence to practise.
• Participate in annual appraisal and GMC revalidation.
• Undertake continuing professional development (CPD) and mandatory training.
• Comply with all practice policies, procedures and clinical governance requirements.
• Act in accordance with the principles of equality, diversity and inclusion.
• Maintain confidentiality in line with GDPR, NHS guidance and professional standards.

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification.
• Full GMC registration with a licence to practise.
• MRCGP or equivalent qualification.
• Inclusion on the NHS England Medical Performers List.
• Evidence of ongoing Continuing Professional Development (CPD).
• Eligible to work in the UK.

Desirable

• Additional postgraduate qualifications relevant to primary care.
• Qualifications or accreditation in areas such as minor surgery, women's health, family planning or long-term condition management.

Experience

Essential

• Experience of working in UK General Practice.
• Experience of managing a broad range of acute and chronic medical conditions.
• Experience of clinical decision-making and risk management.
• Experience of working within a multidisciplinary healthcare team.
• Experience of maintaining accurate and comprehensive clinical records.
• Experience of delivering patient-centred care in a primary care setting.

Desirable

• Experience using EMIS Web.
• Previous experience undertaking Duty GP responsibilities.
• Experience contributing to QOF and Enhanced Services.
• Experience of clinical audit, quality improvement or service development projects.
• Experience supervising, mentoring or supporting other healthcare professionals.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Custom House Surgery

Address

Custom House Surgery

16 Freemasons Road

London

E16 3NA

United Kingdom

Employer's website

https://customhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: HEALTHCARE ASSISTANT

REPORTS TO: SENIOR PRACTICE NURSE (Clinically)

PRACTICE MANAGER (Administratively)

HOURS: As per contract

LOCATION: Crown Street Surgery

Job summary:

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and responsibilities (Clinical and Administrative) :

The HCA will regularly work without supervision on assigned tasks involving direct care in support of the registered nurses. These duties, working to agreed practice protocols, will include:

Aspects of new patient registration health checks and CVD risk assessment

Weight checks

Routine blood pressure monitoring

Ambulatory blood pressure monitoring

Dealing with pathology samples either by sending to the pathology laboratory or testing in surgery as appropriate

Simple first aid

Ear Syringing

Wounds & Dressings

B12 injections under Patient Group Direction

Influenza immunisations under Patient Group Direction

Dietary / lifestyle advice

Minor Surgery assistant

INR monitoring

Assist and chaperone the doctors when required.

Phlebotomy (including paediatric)

Maintaining and ordering stock supplies

Assisting with data collection

Simple assessments eg. wheelchair assessments

Assisting with chronic disease call and recall systems

Assisting with audit

Ensure all appropriate information is entered on the patients computer record through the correct templates.

Assisting with claims for services relating to nursing and HCA care as required.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice/s.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national and local standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Maintain and develop professional development and education either virtually or by attendance at courses and study days as deemed useful or necessary for the needs of the service

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Assist in practice audits, CQC compliance evidence, QOF recalls and Ealing Standards

Student/staff education and training

Contribute towards the education and training of Nursing Associate students, health care support workers, medical students and those new to Primary care roles (including GP trainees).

The induction of relevant members of practice staff with special responsibility for Health Care Assistants as required.

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. Further possible patient care needs may arise for which the surgery will provide training for. The post holder will need to be flexible in developing the role to ensure business needs are satisfied.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified in NVQ level 2 or 3 in Health and Social Care
• Right to work in the UK
• Basic computer skills to navigate clinical software (ideally SystmOne)
• Previous experience working in GP / Primary care

Desirable

• Qualified in Phlebotomy (Adult and Paediatrics)
• Training completed in INR monitoring
• Holding, working towards, or willing to undertake additional qualification in asthma, diabetes, COPD, family planning

Experience

Essential

• Good communication skills both written and verbal
• Evidence of IT literacy and keyboard skills
• Knowledge of needs of patients with long term conditions including Asthma, COPD, Diabetes, Hypertension, Cardiovascular Disease
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient checks
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and PSDs
• Evidence of team working skills and ability to build working relationships with colleagues and patients
• Evidence of ability to work autonomously appropriately
• Aware of accountability of own role and others role in a nurse led service
• Ability to respect patient and
• practice confidentiality

Desirable

• Experience of working in a busy clinical environment covering a range of HCA duties
• Awareness of local and national health policy
• Awareness of GMS contract and national/local enhanced services
• Awareness of clinical governance issues in primary care

Other

Essential

• Ability to work under pressure and to tight deadlines
• Ability to put people at ease in stressful situations
• Commitment to ongoing professional development
• Ability to provide high standard of care
• Good interpersonal and communication skills
• Flexible, reliable and enthusiastic

Desirable

• Experience and interest in education within a primary care setting
• Able to do home visits if needed using own care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Street Surgery

Address

21-23 Crown Street, 2 Lombard Court

Acton

W3 8SA

United Kingdom

Employer's website

https://www.crownstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Millstream Medical Centre

Millstream House

Avon Approach

SALISBURY

SP1 3SL

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Principal Duties and Responsibilities

Patient Care Navigation

Welcome patients and visitors in a courteous, professional and compassionate manner.

Assess patient requests using approved Care Navigation principles and Practice protocols.

Signpost patients to the most appropriate clinician, service or healthcare provider according to their needs.

Support patients in accessing a wide range of NHS and community services where appropriate.

Assist patients in understanding the services available both within and outside the Practice.

Escalate urgent clinical concerns immediately in accordance with Practice procedures.

Manage incoming telephone calls, face-to-face enquiries and electronic requests efficiently and professionally.

Book, amend and cancel appointments in accordance with Practice protocols and clinician availability.

Process home visit requests in line with Practice procedures.

Check patients into clinics and manage patient flow throughout the day.

Keep patients informed of delays and changes to appointments.

Ensure consulting rooms and reception areas are prepared and maintained to provide a welcoming environment.

Administrative Responsibilities

Maintain accurate electronic patient records using the Practice clinical system.

Register new patients and update demographic information.

Process repeat prescription requests in accordance with Practice policy.

Respond to authorised requests for test results whilst maintaining strict confidentiality.

Process incoming correspondence and electronic workflow as directed.

Manage tasks generated through Practice systems including EMIS Web, Anima, NHSmail and other approved digital platforms.

Receive and accurately record messages for clinicians and other members of the Practice Team.

Liaise effectively with pharmacies, hospitals, community services and other healthcare providers.

Respond positively and professionally to patient enquiries.

Explain Practice procedures and available services clearly.

Process requests for non-NHS services and collect fees where applicable.

Support patients who may require additional assistance or reasonable adjustments.

Deal sensitively with distressed or anxious patients, escalating concerns when appropriate.

Handle complaints courteously and in accordance with the Practice Complaints Procedure.

Information Governance

Maintain confidentiality at all times.

Comply with GDPR, NHS Confidentiality Code of Practice and Information Governance policies.

Ensure patient information is accurate, secure and handled appropriately.

Health, Safety and Security

Maintain a clean, tidy and safe reception environment.

Follow all Health & Safety, Fire Safety and Infection Prevention and Control procedures.

Report hazards, incidents or security concerns promptly.

Assist with opening and closing procedures as required.

Team Working

Work collaboratively with all members of the multidisciplinary team.

Provide cover for colleagues during periods of absence or increased demand.

Participate in Practice meetings and contribute to service improvements.

Demonstrate flexibility to support the changing needs of the Practice.

Training and Personal Development

Participate in mandatory and statutory training.

Undertake Care Navigation training and continue to develop knowledge of local NHS and community services.

Participate in annual appraisal and personal development planning.

Maintain competence in Practice systems and digital technologies.

General Responsibilities

The duties outlined above are not exhaustive and may change to meet the evolving needs of the Practice. All employees are expected to undertake any reasonable duties consistent with the grade and nature of the post.

Place of Work

The main place of work will be based at Kingsland, but there may be occasional times where travel is required to the practices branch surgeries at Orleton and Leintwardine.

Health & Safety

Working within a healthcare environment, the post-holder must take responsibility for their own and others health, safety and security. This will include, but will not be limited to

All staff within the department adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.

Maintain an up to date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation across the Practice.

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the Practice.

Making effective use of training to update knowledge and skills, and initiate and manage the training of others in these areas.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial or corrective action where needed.

Actively identifying, reporting on and correcting health and safety hazards and infection hazards immediately when recognised.

Keeping own work areas and general and patient areas generally clean, identifying issues and hazards and risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation, where appropriate, with other staff.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal and Professional Development

The post-holder will participate in any training program implemented by the Practice as part of this employment, such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will

• Alert other team members to issues of quality and risk.
• Assess their own performance and take accountability for their own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on their own and the teams activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and willstrive to

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Notes

This job description provides an overview of the role and is not exhaustive. The post-holder may be asked, following appropriate consultation, to undertake other duties commensurate with the post to meet the changing needs of the Practice. The job description and person specification will be reviewed periodically and may be amended following consultation with the post-holder.

Person Specification

Qualifications

Essential

• GCSE (or equivalent) in English and Maths at Grade C/Level 4 or above. Good standard of numeracy and literacy

Desirable

• Customer Service qualification

Experience

Essential

• Experience in a customer-facing role. Experience managing confidential information. Experience working under pressure whilst maintaining accuracy.

Desirable

• Experience within NHS General Practice or Primary Care. Experience using EMIS Web, Anima or similar clinical systems.

Knowledge

Essential

• Understanding of excellent customer service. Awareness of confidentiality and data protection. Good IT skills.

Desirable

• Knowledge of Care Navigation principles. Understanding of Total Triage. Knowledge of NHS services and Primary Care pathways.

Skills and Abilities

Essential

• Excellent communication skills. Active listening. Ability to prioritise workload. Good organisational skills. Attention to detail. Professional telephone manner. Ability to deal with challenging situations calmly.

Desirable

• Experience of conflict resolution. Confidence supporting patients with digital services.

Personal Qualities

Essential

• Friendly and approachable. Empathetic. Reliable. Professional. Flexible. Team player. Positive attitude. Able to maintain confidentiality. Resilient under pressure.

Desirable

• Commitment to continuous improvement and service development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful applicants will join the paediatric medical Tier 2 gaining general paediatric, neonatal, and ambulatory experience at GHH; and general paediatric, HDU, and subspecialty experience at BHH. You will work with the multidisciplinary team, under the supervision of the departmental consultants, offering leadership and training for other resident doctors, and providing emergency, elective, and ongoing clinical care to patients attending the assessment units, outpatient clinics, admitted to the inpatient wards, HDU (BHH) and Neonatal Unit (GHH), and supporting neonates on delivery suite and post natal wards (GHH), and children attending the Emergency Department and other departments, as required.

**Please note, full GMC registration with a licence to practice is essential for this role. However UHB may be able to sponsor for GMC should we not be able to recruit a candidate who is already registered.**

Person Specification

Qualifications

Essential

• *Full GMC registration
• *Eligibility to live and work in the UK
• *Evidence of achievement of Foundation competencies in line with GMC standards/Good Medical Practice
• *Minimum of FOP, TAS, and AKP
• *APLS, PILS or EPALS AND NLS provider course

Desirable

• *Clinical MRCPCH or equivalent post graduate Paediatric qualification overseas

Experience

Essential

• *Able to demonstrate clinical knowledge appropriate to level of responsibility
• *Minimum 12 months as paediatric medical practitioner in a multi professional environment equivalent to the hospitals in which trainees are currently working in UK
• *Recent Neonatal experience within NHS
• *Evidence of achievement of ST3 competencies in paediatrics.
• Expert knowledge of measures to stabilise critically ill babies, children and young adults
• * Basic understanding of audit and research methodologies
• * Basic understanding of health and safety, clinical risk and quality issues
• * Awareness of equality and diversity
• * Awareness of Clinical Governance procedures
• * Expert knowledge of measures to stabilise critically ill babies, children and young adults
• * Basic understanding of audit and research methodologies
• * Basic understanding of health and safety, clinical risk and quality issues
• * Awareness of equality and diversity
• * Awareness of Clinical Governance procedures

Additional Criteria

Essential

• *Level 3 safeguarding Competencies
• *Enhanced DBS check

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Birmingham NHS Foundation Trust

Address

Good Hope Hospital

Rectory Rd

Sutton Coldfield

West Midlands

B75 7RR

United Kingdom

Employer's website

https://www.uhb.nhs.uk/jobs.htm (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about working at the Northern Care Alliance within the attached Candidate Information Pack or by visiting our careers website:https://careers.northerncarealliance.nhs.uk

Person Specification

Qualifications

Essential

• Good general education

Desirable

• Relevant NVQ2 qualifications
• IT related qualification

Knowledge

Desirable

• Knowledge of Microsoft Office and Outlook
• Knowledge of Patient Centre, Adastra, EPR

Experience

Essential

• Previous experience of working within a customer care environment
• Customer Service experience

Desirable

• Previous experience of reception work

Skills

Essential

• Ability to work in a high-pressured environment
• Excellent verbal and written communication skills
• Excellent keyboard skills
• Ability to problem solve, plan and prioritise workload
• Good literacy and numeracy skills
• Computer literate
• Ability to work in a high-pressured environment
• Ability to deal with sensitive issues
• Ability to problem solve, plan and prioritise workload

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northern Care Alliance NHS Foundation Trust

Address

Salford Royal Hospital

Stott Lane

Salford

M6 8HD

United Kingdom

Employer's website

https://www.northerncarealliance.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The post holder will work as part of the practice team, responsible for the timely and efficient repeat prescribing service to patients. The role will also include the accurate and timely summarising and clinical coding of patient correspondence. The role will involve reviewing incoming correspondence, identifying relevant clinical information, taking appropriate action, and ensuring that items requiring clinical input are promptly forwarded to the appropriate member of the Clinical Team.

To ensure a timely and efficient repeat prescribing service to patients. To summarise and forward in an efficient and effective manner.

The post holder will contribute to maintaining accurate, up-to-date and high-quality patient records, while ensuring that all correspondence is processed efficiently, confidentially and in accordance with practice procedures and NHS requirements.

Key Responsibilities

The post holder will be responsible for ensuring all correspondence is dealt with in an efficient and timely manner and within our service level agreements.

Key duties include:

Processing prescription requests from patients, pharmacies, and other healthcare professionals within the practice SLA.

Preparing repeat prescriptions in line with the practices procedures and prescribing protocols.

Checking prescription requests against the patients medication record and identifying discrepancies or unusual requests for review.

Updating patient medication records accurately and ensuring changes are documented.

Monitoring repeat medication requirements, including identifying patients who may need a medication review or be eligible for repeat dispensing.

Handling prescription-related queries from patients and explaining administrative processes clearly.

Communicating with community pharmacies regarding prescription issues, missing items, or requests for clarification.

Accurately code diagnoses, symptoms, procedures, investigations and clinical information using SNOMED CT and other relevant coding systems.

Review and code information from patient consultations, clinical letters, hospital correspondence, test results and discharge summaries.

Ensure patient records are complete, accurate, up to date and appropriately coded.

Identify missing or unclear clinical information and liaise with GPs and other clinicians where clarification is required.

Support the practice with QOF, enhanced services, IIF and other contractual reporting requirements.

Maintain confidentiality and comply with GDPR, information governance and practice policies.

Identify coding discrepancies or duplicate/inaccurate entries and make appropriate corrections.

Support the practice in achieving high-quality clinical data and accurate reporting.

Keep up to date with changes to coding standards, NHS requirements and primary care contractual requirements.

Work closely with GPs, practice nurses, administrators and the wider practice team to improve the quality of clinical records.

Contribute to continuous improvement of clinical coding processes and data quality within the practice.

Correspond with patients and hospital trusts regarding relevant clinical and administrative matters.

Reception support, including booking nursing appointments, responding to patient enquiries, signposting patients to appropriate healthcare services, and providing guidance and support with the use of AskMyGP.

Take opportunities (make every contact count MECC) as appropriate to remind patients to book checks, for example chronic disease annual reviews, childhood immunisations, cervical screening

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health and Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Monthly training sessions as necessary

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Equal Opportunities

Cardinal Medical Practice is an equal opportunities employer and you will be expected to comply with all relevant policies and procedures in this area together with all other policies and procedures as initiated by the practice.

Work Visa/Permits/Leave to Remain

If you are a non-resident of the United Kingdom or European Economic Union, you are required to have a valid work visa and leave to remain in the UK, which is renewed as required. The Practice is unable to employ or continue to employ you if you require but do not have a valid work visa and/or leave to remain in the UK.

Code of Conduct

All staff are required to work in accordance with the code of conduct for their professional group (e.g. Nursing and Midwifery Council, Health Professions Council, General Medical Council, NHS Code of Conduct for Senior Managers).

Infection Control

It is the responsibility of all staff, whether clinical or non-clinical, to familiarise themselves with and adhere to current policy in relation to the prevention of the spread of infection.

Clinical staff, on entering and leaving clinical areas and between contacts with patients, must apply alcohol gel to their hands and also wash their hands frequently with soap and water. Staff are required to communicate any infection risks to the Infection Control lead.

Complaints

From time to time, complaints may occur, no matter how professional the approach of our staff. All complaints are investigated promptly, and the full co-operation of staff is required. The current guidelines amplify the above points with policies and procedures explained.

Maintaining continued professional development

Clinical staff making entries into patient health records are required to follow any Practice standards of record keeping

Information Quality Assurance

As an employee of the Practice it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with Practice requirements and instructions.

Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that the Practice complies with the Act when handling or dealing with any information relating to Practice activity.

Person Specification

Experience

Desirable

• Previous experience of using SystmOne
• Understanding of prescribing processes
• Previous experience of clinical coding

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cardinal Medical Practice

Address

Deben Road Surgery

2 Deben Road

Ipswich

IP1 5EN

United Kingdom

Employer's website

https://www.cardinalmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.

Desirable

• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

7 Little St John's Street

Woodbridge

Suffolk

IP12 1EE

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)