Job description

Job responsibilities

For further information on this Consultant post, please refer to the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

• Meets all essential

Desirable

• Meets all desirable

Experience/Knowledge

Essential

• o Clinical training and experience to that required for gaining a CCT or equivalent in acute medicine o Thorough and detailed knowledge of medical audit, medical education, current clinical and medical best practice o Understanding of the Clinical Governance Process o Competent in basic information technology o Clinical and sub-specialty experience/qualifications

Desirable

• o Further skills in information technology

Management and Administrative

Essential

• o Ability to lead, communicate, liaise and negotiate with others o Ability to advise on efficient and smooth running of specialist service o Ability to motivate, innovate and support staff of all disciplines o Ability to manage and lead clinical team o Ability to supervise, appraise, coach and mentor trainee and other doctors o Awareness of health service reforms and issues across all healthcare economy

Desirable

• o Participation in service development

Teaching & Training

Essential

• o Commitment to continuing medical education o Ability to organise and participate in and evidence of teaching and training undergraduate and postgraduate students o Experience in demonstrating clinical procedures and techniques to other health care professionals

Desirable

• o Formal teaching or instructing qualification

Research, Audit & Clinical Governance

Essential

• o To be able to undertake complete audit cycle o Ability to undertake multi-disciplinary audit o Participated in completed clinical research projects o Knowledge of clinical governance issues o Interest and awareness of research methodology

Desirable

• o Undertaken recent research activity o Published articles in peer review journals

Communication Skills & Abilities

Essential

• o Caring attitude to patients o Enquiring, critical approach to work o Excellent inter-personal qualities o Credible and persuasive presence both amongst clinical and management colleagues o Ability to communicate effectively (written, public, speaking and presentational) at all levels o Ability to work within a multidisciplinary team

Continued Professional/Personal Development

Essential

• Meets all desirable

Commitment to Trust Values and Behaviours

Essential

• o Must be able to demonstrate behaviours consistent with the Trust's values. o (As detailed in UHCW's behaviour framework - attached).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire NHS Trust

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job description

Job responsibilities

See attached Job description which gives an overview of the role but is not exhaustive and will be reviewed at regular periods

Person Specification

Qualifications

Essential

• See attached Job Description and person specification

Desirable

• Previous experience of working in a GP surgery. Understanding of Care Navigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Leeds Family Practice

Address

West Lodge Surgery

New Street

Farsley

Pudsey

West Yorkshire

LS28 5DL

United Kingdom

Employer's website

https://www.westleedsfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Personal Skills

Essential

• Team skills: ability to communicate with, support and motivate team.
• Self-motivated and can meet deadlines.
• Ability to prioritise and organise work.
• Good interpersonal skills
• Able to use initiative.

Desirable

• Computer literate

Personal Aptitude

Essential

• Flexible and willing to commit to achieve results and meet deadlines.
• Sets high standards and motivated to achieve them.
• Responds positively to a team ethos.
• Aware of own limitations.
• Able to work autonomously.
• Flexible approach to changing priorities and work systems.

Desirable

• Able to use initiative and innovation.

General

Essential

• Ability to travel.
• Appreciation of cultural diversity and equality issues.

Desirable

• Fluency or knowledge of Welsh (training available) or other modern language.

Qualifications

Essential

• Certificate of Prescribed Experience
• Eligibility to be principal in general practice in Wales
• GMC Registration
• Holder of MRCGP
• GP trainer

Desirable

• Evidence of other specialist interest / development / training

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Skills

Essential

• Able to present logical well thought through arguments
• Able to provide evidence based solutions to problems and issues
• Genuine commitment to improve quality in primary care
• Excellent oral and written communication skills
• Understanding of the nGMS contract

Desirable

• Facilitation skills
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Healthy Prestayn Iach

Ty Nant, Nant Hall Rd, Prestatyn

Prestatyn

LL19 9LG

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Digital, IT & Data Assistant. There may be, on occasion, a requirement to carry out other duties depending on workload and staffing levels.

The Digital, IT & Data Assistant is responsible for:

a. Providing basic support to staff and patients using Anima and escalating more complex queries where appropriate.

b. Supporting staff with routine IT queries and escalating issues where necessary.

c. Support the practice's online presence by assisting with social media posts, updating content, and promoting practice services, campaigns, and patient information.

d. Supporting patient digital engagement initiatives, including promoting the NHS App, Anima, and other online services.

e. Assist with maintaining and updating the practice website, ensuring information is accurate, accessible, and up to date.

f. Support the promotion of Friends & Family Test feedback and assist with the collation of responses.

g. Undertaking routine checks to ensure clinical rooms have the required IT equipment and reporting any faults or shortages.

h. Assisting with the organisation of medical equipment calibration and maintaining accurate records.

i. Assisting with administrative tasks relating to practice projects as directed by the IT & Data Manager or Management Team.

j. Monitoring stocks of IT consumables, including toners and drums, and reporting low stock levels.

k. Helping maintain communication rooms in a tidy, organised, and safe condition.

l. Logging IT faults with external suppliers and monitoring progress of support requests.

m. Maintaining PAT testing records and assisting with the scheduling of annual testing.

n. Updating and maintaining the practice asset register.

o. Assisting with the deployment and setup of IT equipment, including PCs, laptops, phones, and printers.

p. Assisting with the organisation of maintenance visits and contractor access.

Person Specification

Qualifications

Essential

• Good standard of general education, including GCSE English and Maths (or equivalent).

Experience

Desirable

• Experience working in an NHS or healthcare setting.
• Experience using clinical systems such as SystmOne.
• Experience supporting IT equipment or digital systems.
• Knowledge of the NHS App, Anima, or other patient-facing digital systems.
• Understanding of Information Governance and GDPR principles.

Skills

Essential

• Good IT skills, including Microsoft Office applications.
• Excellent communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to work as part of a team.
• Ability to prioritise and manage routine tasks.
• Understanding of the importance of confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Island City Practice

Address

Lake Road Practice

Nuffield Place

Portsmouth

Hampshire

PO1 4JT

United Kingdom

Employer's website

http://www.islandcitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role provides comprehensive administrative support to the practice, including managing patient recalls, QOF activity, registrations, referrals, records management, coding, summarising, safeguarding, and maintaining key patient registers. The postholder supports efficient patient record administration, clinical governance processes, and day-to-day operational tasks to ensure high-quality patient care and practice performance.

Person Specification

Experience

Essential

• Experience of working within general practice, primary care or the NHS.

Desirable

• Knowledge or experience of GP clinical systems and processes, including QOF, GP2GP, referrals, coding, summarising and patient recalls, would be particularly beneficial.

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Additional Skills Required

Essential

• Highly organised with excellent attention to detail.
• Able to manage their own workload and prioritise competing demands.
• Confident working independently as well as part of a wider team.
• Reliable, conscientious and committed to providing a high standard of work.
• Able to work accurately and efficiently under pressure.
• Confident using IT systems and able to learn new systems quickly.
• A clear and professional communicator.
• Able to maintain strict confidentiality at all times.
• Patient-focused and committed to providing a high standard of service.
• Flexible and willing to support colleagues and the wider practice team when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Tutbury Practice

Address

Monk Street

Tutbury

Burton on Trent

Staffordshire

DE13 9NA

United Kingdom

Employer's website

https://www.tutburypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Role Overview

This document outlines the core activities and responsibilities expected of you while working at Woodside Medical Practice. You will be required to undertake the full range of reasonable duties expected of a General Practitioner, including surgeries, home visits, medical examinations, and other day-to-day clinical tasks. You will not be expected to engage in practice administration such as financial planning or business management.

Key Responsibilities

You will provide healthcare and medical services to all registered patients.

You will participate in the Duty GP rota as scheduled.

You may be required to undertake home visits within the practice area when clinically appropriate.

You will manage clinical correspondence, test results, and patient-related documentation.

You will offer patients informed choices when referring to Secondary Care.

You are expected to maintain accurate electronic records in line with Practice protocols and Quality & Outcomes Framework requirements.

You will engage with clinical governance systems approved by the Partnership and Shropshire, Telford & Wrekin ICB.

You will respond to medication queries, prescribe appropriately, and refer to internal or external clinicians as needed.

You will review and action tasks delegated by clinical or administrative colleagues that relate to patient care.

You will follow up on results, imaging, and correspondence generated during your consultations.

You will liaise with members of the Primary Care Health Team and external agencies to maintain positive, professional relationships with patients, colleagues, and services such as Pharmacy First.

You may be asked to undertake private work considered outside the NHS, including medical examinations, certificates, and reports.

You will participate in continuing professional development, both during protected learning time and at external events.

You are expected to contribute to clinical meetings and Practice development sessions to maintain high standards of care.

You will attend monthly Clinical Meetings to review and reflect on patient care.

Additional Information

Further details are available on request.

Person Specification

Qualifications

Essential

• Previous GP experience is desirable

Desirable

• You must be a fully qualified GP on the GP Performers List

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodside Medical Practice

Address

Wensley Green

Woodside

Telford

Shropshire

TF7 5NR

United Kingdom

Employer's website

https://www.woodside-medical-practice.org.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Advance Care Planning Practitioner (ACPP) will be part of the Quality Improvement project to support general practices and care homes across Primary Care Networks to identify individuals who may be at the end of their life utilising the EARLY clinical search tool and support the clinical validation process.

They will lead the coordination of the palliative care register and subsequent advance care planning with the individual and those close to them regardless of the setting in which they live. The GP will still have input into the care of the individual as needed.

Evaluation of the ACPP role and producing an end of Quality Improvement project report will be integral to the role.

Primary Duties and Areas of Responsibility

Liaise with GP's regarding the practice palliative care register, promoting the use of the EARLY clinical search tool to proactively identify those who may be in the last 12 months of their life but not on the palliative care register.

Support with the clinical validation process and where clinically appropriate review those who may benefit from having an advance care planning discussion

Ensure correct documentation and coding is recorded via EMIS to allow information sharing via EPACCS and other modes of information sharing

Act as a core member of the wider PCN MDT liaising with other providers of palliative and end of life care to refer and/or signpost to other services to meet the needs of the person and those important to that individual.

Coordinate palliative care register meetings, ensuring individuals have access to equitable care whilst ensuring those with complex needs, including symptom management, have a GP review

Utilising advance communication skills undertake a holistic assessment of the individuals physical, psychosocial, emotional and spiritual needs to elicit their preferences and wishes.

With regards to the above, formulate the individuals advance care plan ensuring they, and those close to them, are central to the future care shared decision-making process.

Recognising inequalities in palliative and end of life care, to lead on the collection of quantitative and qualitative data, the development of a quality improvement plan and reporting to monitor progress

Auditing and reporting on the key deliverables and progress of the quality improvement pilot to the Pennine Lancashire Palliative and End of Life Care Steering Group, sharing best practice across Lancashire & South Cumbria primary care organisations

Feed into the management and development of the ACPP role

Feed into the National Palliative Care Agenda and program of work

Education, Training and Development

Demonstrates self-development through continuous professional development activity; working alongside clinical pharmacist to identifying areas to develop

Participates in the delivery of formal education programmes

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

To participate/undertake staff surveys and routine audits as and when required

Review and agrees new ways of working to ensure best use of systems

Participate within team competencies to ensure quality of service.

Health and Safety/Risk Management

The post-holder must comply at all times with the organisations Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Infection Control

All staff must comply with Prevention and Control of Infection Policies and complete any related mandatory training.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

All members of staff are bound by the requirements of the Data Protection Act 1998. Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with policies and procedures, IG regulations and Data Protection Act relating to confidentiality and the protection of personal and sensitive data

Special Working Conditions

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

The post-holder may have contact with body fluids i.e. wound exudates, urine etc. while in clinical practice.

Development Review

Key performance objectives, development needs and completion of a Personal Development Plan will be discussed and agreed at Annual Appraisal Reviews.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within primary care. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of primary care.

Person Specification

Experience

Essential

• Extensive clinical experience in a palliative and end of life care role within the last 2 years
• Relevant face to face interaction within the last 2 years
• Experience of leading on relevant audit process including interpretation and reporting of the data
• Experience in feeding into meetings across neighbourhoods
• Experience of liaising with external agencies/organisations and services to refer on/signpost

Desirable

• Ability to present verbal and written reports

Other

Essential

• Ability to prioritise workload, balancing clinical and non-clinical activities
• Reflective practitioner
• Ability to travel within the Blackburn Primary Care Neighbourhoods
• Excellent general communication skills, both written and verbal, with a personable nature
• Ability to work autonomously but also feed into a team dynamic

Qualifications

Essential

• Registered General Nurse
• Advanced Communication Skills (ACST) training completed or equivalent
• 1st degree in related field
• Recent evidence of related study

Desirable

• MSc Palliative and End of Life Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Local Primary Care GP Federation

Address

Suite 5, Blackburn Enterprise Centre

Furthergate

Blackburn

Lancashire

BB1 3HQ

United Kingdom

Employer's website

https://lpcfederate.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Purpose

The Kent & Medway Primary Care Provider Collaborative (PCPC) will launch in 2026 to provide a unified, strategic and influential provider voice for primary care. The Chief Executive will lead the mobilisation, legal establishment, governance, and strategic positioning of the collaborative during its critical first year.

The postholder will also develop and implement a financially sustainable operating model, ensuring the PCPC is able to deliver measurable value, secure appropriate resource, and, over time, operate as a viable and self-sustaining organisation within the Kent & Medway system.

The postholder will build credibility rapidly with senior system partners, strengthen relationships across general practice, GP federations and wider primary care (pharmacy, optometry and dentistry) to ensure the PCPC becomes a respected, high performing collaborative that delivers measurable value, supports system transformation, and improves outcomes for the Kent & Medway population.

The successful applicant will have a proven track record of shaping, modelling, and embedding an organisational culture rooted in collaboration, trust, fairness and empathy, ensuring these values are consistently reflected in how the organisation operates.

An exceptional candidate will be ambitious, curious, resilient, decisive and able to create optimism around a shared future.

Key Accountabilities

Strategic Leadership

• Lead the mobilisation, legal establishment and governance of the PCPC.
• Shape and articulate a clear strategic vision for the collaborative, aligned with NHS Kent & Medway ICB priorities.
• Position the PCPC as a credible, authoritative system partner representing primary care.

Culture & Behaviours

• A proven track record of shaping, modelling, and embedding an organisational culture rooted in collaboration, trust, fairness and empathy.
• Ensure these values are consistently reflected in how the organisation operates.
• Ensure PCPC operates with the highest standards of integrity, transparency and professionalism.

Collaborative Development & Delivery

• Build strong, trusting relationships with the PCPC Board, ICB, Federations, and wider system partners.
• Act as the primary interface between the PCPC, commissioners, providers and system partners.
• Lead the development of collaborative service models, including neighbourhood development, left shift and upstream care design.
• Establish a systematic approach to identifying opportunities for collaborative working, including horizon scanning, policy review and commissioning insight (including PSR).

Operational Leadership & Governance

• Develop the PCPCs legal framework and establish an effective PMO function.
• Ensure robust governance, programme oversight and accountability across all collaborative priorities.
• Ensure the PCPC is technologically enabled, leveraging digital tools and data to support delivery.
• Secure appropriate resources to support delivery and identify efficiencies across partners.

Engagement & Influence

• Build trust rapidly across general practice and wider primary care.
• Ensure effective communication and engagement with staff, communities, carers and patients.
• Represent primary care confidently and authoritatively at system meetings.
• Liaise with regional and national Primary Care Collaboratives to share learning and strengthen collective influence.

Core Behaviours

The CEO will demonstrate:

• Strong relationship building and partnership skills.
• High political acumen and credibility with senior leaders.
• Commitment to co-production and inclusive leadership.
• Strategic thinking, innovation and the ability to challenge conventional approaches.
• Ability to synthesise complex information and make sound strategic decisions.
• Commercial awareness and value for money mindset.
• Integrity, transparency, humility and genuine commitment to improving the health outcomes for the population of Kent and Medway.

Knowledge & Skills Profile

Relationship & Engagement

• Outstanding communication and influencing skills.
• Ability to build trust rapidly across general practice and primary care.
• Organisational development proven track record.
• Strong understanding of GP/primary care (both contractual and operational).

System Leadership & Strategy

• Proven ability to operate at executive level within complex systems.
• System thinking capability, connecting interdependencies across providers and pathways.
• Ability to evaluate opportunities and risks with commercial awareness.
• Ability to synthesise large volumes of complex information.
• Strong understanding of current and evolving NHS architecture.
• Tech savvy and comfortable with digital innovation.
• Innovative mindset with ability to challenge conventional thinking.
• Ability to articulate complex issues simply and persuasively and adaptable to different audiences.

Person Specification

Qualifications

Essential

• Masters level qualification or equivalent experience
• Evidence of sustained personal and professional development
• Leadership Development

Experience

Essential

• Significant experience at CEO, Executive Director, MD or equivalent senior level.
• Senior level experience in both or either Primary Care or Community Care
• Track record of delivering significant strategic and organisational change
• Successfully managing significant budgets and resources
• Significant experience leading and developing strategy across multiple partners
• Experience providing board level leadership within regulatory environments
• Proven track record of effective negotiations
• Track record of achievement at executive or very senior level in a complex health environment
• Experience building credibility with Boards, management and clinical teams
• Proven track record of driving improvements in performance and standards of care

Desirable

• Primary Care contracting / commissioning knowledge and experience
• Leading Provider Collaboratives, Federations, Alliances or other member based organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent Local Medical Committee

Address

Kent & Medway Primary Care Provider Collaborative

Unit 8

Roebuck Business Park, Ashford Road

Maidstone

Kent

ME17 1AB

United Kingdom

Employer's website

https://www.kentlmc.org/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 30/09/2026

Person Specification

Qualifications and Knowledge

Essential

• HCPC Registered Biomedical Scientist
• BSc or equivalent qualification in Biomedical Science
• IBMS Specialist Diploma or equivalent experience
• MSc or equivalent experience and specialist knowledge in a broad range of areas within the discipline
• In-depth knowledge of external quality assurance schemes and quality control procedures
• In-depth knowledge of complex instrumentation / laboratory techniques
• Knowledge of the importance of data integrity and confidentiality
• Knowledge of audit procedures
• Evidence of ongoing CPD

Desirable

• Management / supervisory qualification
• Higher Specialist Diploma
• Training qualification
• Knowledge of ISO standards and requirements

Experience

Essential

• Post registration clinical and technical experience at Specialist Biomedical Scientist level
• Experience of basic office IT packages for example spreadsheets, text documents
• Experience and knowledge of meeting ISO15189:2022 requirements

Desirable

• Experience of protocol or procedure development
• Experience of a wide variety of analysers/techniques
• Experience in incident investigation and root cause analysis

Other

Essential

• Ability to travel between sites in a timely manner
• Flexible approach to needs of the service

Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hywel Dda University Health Board

Address

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA312AF

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Groves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.

As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves Vineyard Surgery in Wimbledon.

We are looking for someone who enjoys working with people, is well organised and can manage a varied workload in a busy environment. Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service.

Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service.

This is a varied role, providing the opportunity to develop your knowledge and experience across different areas of reception and administration within a busy GP surgery.

Your duties will include, but are not limited to:

• Booking and managing telephone appointments for patients.
• Managing the practice email inbox and responding to patient requests.
• Responding to patient queries through the practice website and online services.
• Welcoming patients to the practice and dealing with their queries in a professional and helpful manner.
• Contacting patients on behalf of GPs and other members of the clinical team to arrange appointments or relay information.
• Receiving, sorting, scanning and distributing incoming post and correspondence.
• Registering new patients and ensuring their information is accurately recorded.
• Liaising with external organisations, including pharmacies, care homes and other healthcare services, where appropriate to support patient care.
• Using practice and administrative systems, including EMIS, Docman and Microsoft Office. Full training will be provided where required.
• Supporting colleagues with general administrative duties and contributing to the smooth running of the practice.
• Assisting with the opening and closing of the practice when required.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is friendly, approachable and professional.
• Has a strong commitment to providing excellent patient service.
• Is organised and able to prioritise competing demands.
• Can remain calm and professional when working in a busy environment.
• Has good attention to detail and is confident using computer systems.
• Is able to work effectively both independently and as part of a team.
• Is adaptable and willing to learn new systems and processes.
• Understands the importance of confidentiality and handling patient information appropriately.
• Previous experience within a GP practice, NHS or healthcare environment would be advantageous, but is not essential.

This is an excellent opportunity to join a growing organisation where you will be part of a supportive team and have the opportunity to develop your skills and experience within primary care.

If you are enthusiastic, organised and passionate about providing a high-quality service to patients, we would love to hear from you.

Person Specification

Experience

Essential

• The candidate we are looking for:-
• Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues,
• Good written and verbal skills,
• Ability to work as part of a team,
• Ability to work within a busy environment with varying business need,
• Skilled in workload management,
• Excellent customer service skills with the patience to listen and find resolution and
• Conscientious of the work we do and the community we serve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Vineyard Hill Road Surgery

67 Vineyard Hill Road

Wimbledon

London

SW19 7JL

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Person Specification

Qualifications & Knowledge

Essential

• Registered Nurse (Part 1)
• Current NMC Registration
• Master's Degree or equivalent experience
• Specialist qualifications
• Expert level of knowledge in clinical speciality
• Knowledge of service improvement
• Able to undertake a literature search and critically appraise research papers

Desirable

• Teaching qualification (or equivalent experience)
• Management qualification (or equivalent experience)
• Advanced clinical skills
• Non-medical Prescribing (v300)

Experience

Essential

• Relevant experience at Band 6
• Experience in the relevant specialty
• Experience of working in a multi-professional environment
• Experience of managing a ward/area/department
• Experience of working with pre-registration nursing/midwifery students in a mentorship role
• Experience of undertaking audit
• Experience of using reflective learning to support the development of self and staff

Desirable

• Band 7 experience
• Experience of participating in research

Language Skills

Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hywel Dda University Health Board

Address

Prince Phillip Hospital

Bryngwyn Mawr

Llanelli

SA14 8QF

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities of the Role

Provide expert advanced clinical practice for people living with frailty, multimorbidity, complex needs and high risk of deterioration or avoidable hospital admission.

Lead the clinical and operational delivery of the PCN Proactive Care Team and ensure safe, effective and coordinated working across PCN practices and community settings.

Lead implementation and delivery of the Proactive Care Programmes, including cohort identification, holistic assessment, personalised care planning, named care coordination and outcome monitoring.

Lead care home Enhanced Health in Care Homes activity, ward rounds and MDT working in collaboration with practice GPs, ACPs, care home teams, pharmacists and community services.

Develop Cross Gates PCNs neighbourhood health model by strengthening integration, coordination and communication between primary care, community services, mental health, social care, public health, housing and the voluntary sector.

Use population health management and clinical judgement to target those with greatest unmet need and address health inequalities and wider determinants of health.

Promote prevention, early intervention and proactive care to reduce deterioration, crisis, unnecessary use of reactive services and avoidable hospital admission.

Outline of the Post

1. Advanced Clinical Practice

Advanced assessment and treatment: Independently assess, examine, investigate, diagnose and treat patients with complex, undifferentiated, acute and deteriorating presentations in care homes and patients homes.

Independent prescribing: Prescribe, deprescribe and optimise medicines within professional scope, evidence based guidance and local pathways.

Frailty and complex care: Manage frailty, multimorbidity, polypharmacy, cognitive decline, dementia, long term conditions and complex social circumstances using a holistic, person centred approach.

Care-home and home visiting: Lead care home ward rounds, urgent home visits, proactive frailty reviews, anticipatory care planning and escalation planning, working closely with practice clinical teams.

Admission avoidance: Recognise deterioration early, coordinate timely intervention and maximise safe alternatives to hospital where clinically appropriate.

Prevention and Vaccination: Actively support the planning and delivery of seasonal vaccination programmes for care home, housebound and proactive care cohorts, working with Clinical Care Coordinators and PCN clinicians to improve uptake, prevent avoidable illness and reduce the risk of deterioration and hospital admission.

2. Proactive Care and Population Health

Population health management: Use population data, practice intelligence and clinical judgement to identify and prioritise people at greatest risk of deterioration or avoidable admission.

Personalised proactive care: Ensure holistic assessment, personalised care planning, named care coordination and appropriate step-up and step-down of support for the proactive care cohort.

Health inequalities: Target people with greatest unmet need and address wider determinants including housing, debt, isolation, carer pressures and barriers to accessing care.

Prevention: Embed early intervention, self-management, health coaching, social prescribing and community support to help people maintain independence and wellbeing.

3. Clinical Leadership and Team Management

Clinical leadership: Provide visible senior clinical leadership for the PCN Proactive Care Team and act as an expert resource for complex clinical and professional decision-making.

Operational management: Lead the day to day clinical and operational management of the proactive care team, including workload, caseloads, job planning and delivery against priorities.

Supervision and development: Provide clinical supervision, appraisal support, mentoring and workforce development, ensuring staff work within competency, professional and governance frameworks.

Quality and safety: Lead clinical governance, risk management, incident learning, safeguarding, audit and continuous improvement across the service.

4. MDT and Neighbourhood Working

MDT leadership: Chair and clinically lead proactive care and care home MDTs, ensuring clear ownership, timely actions, escalation and follow-up.

Integrated neighbourhood working: Build effective working relationships across primary care, geriatric medicine, LCH community services, respiratory and cardiology teams, mental health, Adult Social Care, Linking Leeds, Housing, the Local Care Partnership and voluntary/community organisations.

System leadership: Support the PCN Clinical Director, GP Lead and PCN Manager to develop neighbourhood health and represent the PCN in relevant partnership forums.

5. Service Development and Delivery

Proactive Care: Lead delivery of the Proactive Care Programmes / Pilots, including service standards, coding, data quality and contractual requirements.

Enhanced Health in Care Homes: Oversee delivery of care home enhanced care, ward rounds, proactive reviews and coordinated MDT support.

Outcomes and performance: Monitor agreed activity and outcomes, including proactive care numbers, unplanned care use and patient experience.

Transformation: Lead pathway redesign and service development across prevention, proactive and reactive care, testing new ways of working and integrating specialist support into neighbourhood teams.

6. Communication, Education and Professional Practice

Communication and influence: Communicate complex and sensitive information effectively, facilitate shared decision making and influence across organisational boundaries.

Education and learning: Provide teaching, mentorship, promote evidence based practice and support research, service evaluation and quality improvement.

Professional practice: Maintain advanced clinical competence, CPD, supervision, appraisal and professional registration, revalidation requirements, and practise in line with relevant legislation, professional standards and organisational policies.

Person Specification

Experience

Essential

• Significant post-registration experience, including substantial autonomous practice at an advanced clinical level.
• Demonstrable experience managing complete episodes of care for undifferentiated, complex and deteriorating patients, including diagnosis, investigation, treatment and referral.
• Experience working with frailty, multimorbidity, complex needs and/or older people in community or primary care settings.
• Experience undertaking home visits and/or care-home clinical reviews or ward rounds.
• Experience of anticipatory care planning, personalised care planning and shared decision-making.
• Significant experience of multidisciplinary and multi-agency working across health, social care and/or voluntary sector boundaries.
• Experience leading a clinical team, including operational management, supervision, performance management and workforce development.
• Experience leading service redesign, transformation, quality improvement or pathway development.
• Experience using data, audit and outcome measures to monitor service performance and drive improvement.

Desirable

• Experience working within Primary Care Networks and/or integrated neighbourhood teams.
• Experience of Enhanced Health in Care Homes delivery.
• Experience of population health management, risk stratification or proactive care cohort identification.
• Experience of contract/service specification delivery and reporting to commissioners or system partners.

Knowledge and Skills

Essential

• Expert knowledge of advanced clinical practice, clinical reasoning, differential diagnosis and management of complexity.
• Strong knowledge of frailty, multimorbidity, polypharmacy, dementia/cognitive impairment, falls, functional decline and common long-term conditions.
• Knowledge of anticipatory care planning, end-of-life care, treatment escalation planning and admission avoidance.
• Understanding of proactive care, prevention, early intervention, personalised care and the principles of neighbourhood health.
• Understanding of population health management, health inequalities and wider determinants of health including housing, debt and social isolation.
• Knowledge of clinical governance, safeguarding, Mental Capacity Act, consent, information governance and risk management.
• Ability to chair complex MDTs, synthesise multidisciplinary information, allocate actions and maintain clinical oversight.
• Ability to analyse service data, identify trends, evaluate outcomes and translate findings into improvement actions.
• Ability to lead change, influence stakeholders, negotiate across organisational boundaries and build effective partnerships.
• Excellent written and verbal communication skills, including presentation of complex information to clinical and non-clinical audiences.
• High level digital literacy, including Microsoft 365 and clinical systems such as SystmOne and/or EMIS.

Desirable

• Knowledge of Proactive Care Frameworks and Models.

Qualifications

Essential

• Current registration with an appropriate UK professional regulator (e.g. NMC or HCPC) relevant to the applicants advanced clinical practice role.
• Masters degree in Advanced Clinical Practice, or equivalent masters-level advanced practice qualification demonstrating the four pillars of advanced practice.
• Independent non-medical prescribing qualification with current prescribing competence.
• Advanced clinical assessment / physical examination qualification at postgraduate or masters level.
• Evidence of substantial continuing professional development relevant to frailty, multimorbidity, complex care and advanced practice.
• Leadership or management qualification, or evidence of equivalent senior leadership experience.

Desirable

• Teaching, mentorship, practice educator or clinical supervision qualification.
• Postgraduate qualification in frailty, older people, long-term conditions, palliative care or a related field.

Personable Attributes

Essential

• Visible and credible clinical leader who demonstrates accountability, integrity and sound professional judgement.
• Able to work autonomously while recognising limits of competence and escalating appropriately.
• Collaborative leadership style with the ability to enable shared decision-making and empower multidisciplinary teams.
• Strong organisational skills with the ability to manage competing clinical, operational and strategic priorities.
• Resilient, adaptable and able to lead effectively through uncertainty and service change.
• Commitment to person-centred care, prevention, health inequalities and improving outcomes for people with complex needs.
• Commitment to learning, reflective practice, clinical supervision and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cross Gates Primary Care Ltd

Address

The Grange Medical Centre

999 York Road

Leeds

LS14 6NX

United Kingdom

Employer's website

https://www.crossgatespcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Administrative and Executive Support

• Provide comprehensive administrative and executive assistance to the Senior Management Team, including diary management, meeting coordination, and minute-taking.
• Prepare and format correspondence, reports, presentations, and policy documents to a high professional standard.
• Manage communications, prioritising tasks and maintaining confidentiality at all times.
• Coordinate travel arrangements, events, and logistics for internal and external meetings.

Operational and Governance Support

• Support the organisation and documentation of governance, operational, and board meetings.
• Maintain accurate records, filing systems, and document control in line with data protection and information governance policies.
• Track actions and deadlines to ensure timely completion of key operational priorities.
• Assist in the preparation and submission of reports, audits, and compliance documents.
• Supports achievement of site KPIs by ensuring timely coordination of governance meetings, accurate documentation of operational decisions, and effective communication that enables Senior Management to meet compliance, performance, and reporting deadlines in line with Home Office and NHS standards.

Communication and Stakeholder Liaison

• Act as the first point of contact for the Senior Management Team, handling internal and external enquiries professionally.
• Liaise effectively with colleagues, partners, and external stakeholders to support smooth operational delivery.
• Contribute to internal communications, newsletters, and engagement initiatives as required.

General Responsibilities

• Promote and uphold DrPA Secures ethos of CARE in all duties.
• Maintain confidentiality, professionalism, and integrity at all times.
• Ensure compliance with information governance, data protection, and operational policies.
• Promote equality, diversity, and inclusion in all aspects of work.
• Take responsibility for personal wellbeing and professional development.
• Work flexibly to meet organisational needs, which may occasionally include evenings or weekends.

Disclosure and Barring Service Check & CTC Clearance

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

This post will require the holder to undertake and successfully complete the Counter Terrorism Clearance (CTC) process.

Please note, in order to apply, all applicants need to have been living in the United Kingdom (with residency in the UK, such as UK/Irish/EU Passport, or an Indefinite Leave to Remain Visa) for the last 5 years with no more than a 28 day break being outside of the UK and no gaps in employment during this time.

Person Specification

Experience

Essential

• Proven experience as an Executive Assistant, Personal Assistant, or senior administrator.
• Excellent organisational and time-management skills with the ability to prioritise multiple tasks.
• Strong written and verbal communication skills.
• High level of discretion and professionalism when handling sensitive or confidential information.
• Competent in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Ability to work independently and collaboratively in a fast-paced operational environment.
• Commitment to DrPA Secures values and ethos.

Desirable

• Experience working in a secure environment, operational facility, or public sector setting.
• Knowledge of governance, compliance, or regulatory reporting.
• Experience supporting senior meetings, preparing reports, and drafting minutes.
• Familiarity with HR or recruitment administrative processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

DoctorPA Secure LTD

Address

Flat 42 Kew Court

Richmond Road

Kingston Upon Thames

Surrey

KT2 5BF

United Kingdom

Employer's website

https://www.drpasecure.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that using AI can be a useful and supportive tool when completing your application. However, we have also seen an increase in the over-reliance of AI tools which is negatively impacting applications as they remove candidates individuality, and it becomes much harder to get a sense of who you are and your authentic experience. If you do use AI, it should be used to enhance your application and not to create your supporting statement in its entirety. If we suspect you have used AI to create your supporting statement and this does not match your experience, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Qualifications/Training

Essential

• General medical Qualification e.g. MBBS, or equivalent and hold a Licence to Practise.
• MRCPsych or recognised equivalent, e.g. membership of a psychiatry college in another country.

Desirable

• Qualification or higher degree in medical education, clinical research or management.
• Additional clinical qualification.

Eligibility

Essential

• Must be in possession or within 6 months of possession of a CCT in Psychiatry or on Specialist Register in Psychiatry.
• Section 12(2) approval and Approved Clinician approval or ability to obtain approval before starting post
• If no CCT in Psychiatry of Intellectual Disability / not on Specialist Register in Psychiatry of Intellectual Disability, then must demonstrate interest and ability to apply psychiatric practice to this patient group

Desirable

• Experience of medicine outside psychiatry e.g. general practice, medicine.
• CCT in Psychiatry of Intellectual Disability

Clinical Skills, Knowledge & Experience

Essential

• Excellent knowledge in specialty
• Evidence of effective multidisciplinary team involvement.
• Excellent clinical skills using bio-psycho-social perspective and wider medical knowledge.
• An understanding of how psychiatric issues and non-psychiatric issues may present as changes in behaviour, and competence in assessing mixed or unclear presentations.
• Competence in prescribing and deprescribing short and long term psychiatric medications.
• Able to meet duties under MHA and MCA
• Make decisions based on evidence and experience including contribution of others.
• Excellent written and oral communication skills.

Desirable

• Teaching Experience.
• Wide range of specialist and sub-specialist experience relevant to post within the NHS or comparable service.

Dorset HealthCare Values

Essential

• Proactive, respectful, supportive, reliable, trustworthy and positive.

Leadership Skills

Essential

• Understand principles of leadership and give examples of leadership in own practice.
• Able to provide clinical leadership to a multi-disciplinary team and while valuing and recognising the skills, training and experience of team members in allied professions in the community learning disability team, both health and social care.

Clinical Governance

Essential

• An understanding of the importance of Clinical Governance in the NHS organisations and importance in patient care.
• Awareness of current issues in mental health service provision, policy and legislation

Self Awareness

Essential

• To have an understanding of own strengths and weaknesses and how these attributes affect professional functioning
• To have an understanding of the stresses involved in being a consultant psychiatrist and how to manage these appropriately.

Supervision of Junior medical Staff

Essential

• Knowledge of requirements for supervision and appraisal of junior medical staff.

Desirable

• Approved educational supervisor training.

Research and Audit

Essential

• Experience of carrying out an audit project.
• Experience or involvement in a research project and publication.
• Ability to supervisor junior medical staff undertaking research projects.

Desirable

• Published audit project
• Ability to critically appraise published research.

Management Skills

Essential

• Understand the importance of working with managers in the interest of good patient care
• Able to manage priorities
• Evidence of management/Leadership skills training

Desirable

• Previous management experience including that of other junior medical staff

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Hillcrest or Forston Clinic

31 Slades Farm Road, Ensbury Park (BH10 4EU) OR

Herrison Rd, Charlton Down, Dorchester

DT2 9TB

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Main duties and responsibilities of the post

1. Administrative and coordination responsibilities

• Undertake a broad range of administrative duties to support the effective running of the practice
• Process patient information (electronic and hard copy) accurately, securely, and in a timely manner
• Monitor, manage, and action incoming emails, electronic tasks, and workflow requests independently
• Carry out searches, audits, recalls, and administrative reporting as required
• Type letters, reports, referrals, and associated clinical documentation
• Respond to administrative requests from clinicians, using judgement to prioritise actions
• Identify system issues, workflow gaps, or risks and escalate appropriately
• Report faults to software suppliers and/or IT support and track progress

2. Reception and patient-facing responsibilities

• Act as a professional and confident point of contact for patients, both face to face and via telephone
• Respond to patient enquiries using judgement to prioritise urgent, complex, or sensitive matters
• Support safe navigation of patients to the most appropriate service in line with practice policy
• Book appointments, recalls, and follow-ups accurately using the computerised appointment system
• Monitor patient flow and waiting times and escalate concerns appropriately
• Explain practice procedures, registration processes, and temporary resident arrangements clearly

3. Clinical systems and medical records

• Assist with the accurate input, updating, and maintenance of patient records on EMIS
• Clinically code data and correspondence where appropriate
• Scan, upload, and file patient-related documentation promptly
• Open, date-stamp, and distribute correspondence, reports, and results to relevant clinicians
• Arrange retrieval, transfer, and re-filing of medical records as required

4. Communication and telephone systems

• Receive and make telephone calls in accordance with practice policy, using clear communication and active listening
• Take accurate messages and ensure timely communication with clinicians and team members
• Ensure the telephone system is operational at the start of each day and switched to night service at the end of the day

5. Start and end of day procedures

• Open the premises at the start of the day, deactivate alarms, and prepare the practice to receive patients
• Secure the premises at the end of the day, ensuring the building is locked and alarms activated
• Be able to work shifts between 8.00am and 6.30pm as required

6. Professional responsibilities

Maintain strict confidentiality at all times

• Demonstrate the ability to think independently, problem-solve, and manage competing priorities
• Use initiative, discretion, and common sense when responding to patient and operational issues
• Communicate effectively with colleagues, clinicians, and external organisations Maintain a clean, organised, and efficient working environment
• Communicate and work collaboratively with colleagues at all levels, treating others with professionalism, courtesy, and respect at all times.

7. Additional duties

• Undertake any other delegated duties appropriate to the role

This job description outlines the main duties of the post and may be reviewed and amended in line with service needs.

Person Specification

Experience

Essential

• Ability to carry out a wide range of administrative tasks accurately and efficiently in a busy environment.
• Ability to manage multiple tasks simultaneously and prioritise workload appropriately.
• Ability to use judgement and initiative when responding to queries and operational issues.
• Ability to handle confidential and sensitive information appropriately and understand the importance of information governance.
• Confident IT skills, including accurate data entry and use of computerised systems.
• Strong written and verbal communication skills.
• Ability to remain calm, professional, and organised when dealing with complex, sensitive, or challenging situations.
• Ability to work independently as well as collaboratively within a multidisciplinary team.
• Ability to understand, follow, and apply policies, procedures, and guidance.
• Willingness to undertake training relevant to the role.

Desirable

• Experience working in an administrative role within healthcare, primary care, or a fast-paced office environment.
• Experience of working within a GP practice or NHS setting.
• Experience of using clinical systems such as EMIS.
• Experience of clinical coding, document management, recalls, or audit processes.
• Experience of supporting clinicians with administrative workflows.
• Knowledge of NHS primary care systems and processes.
• Evidence of ongoing professional development in an administrative or healthcare role.

Qualifications

Essential

• GCSEs or equivalent at grade C/4 or above in English and Maths.
• Demonstrable numeracy and literacy skills (reading, writing, and spelling).

Desirable

• Keyboard/typing qualification.
• EMIS experience or equivalent system experience.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fernlea Surgery

Address

114 High Road

London

N15 6JR

United Kingdom

Employer's website

https://www.fernlea.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role duties

Medication Management Support:

Collaborate with Clinical Pharmacists and clinicians to adhere to agreed practice prescribing and standard operating procedures.

Process repeat medication requests, including the conversion of acute requests to repeat prescriptions, adjusting quantities, and processing prescriptions in accordance with agreed clinical protocols.

Assist in managing shared care protocols and support Clinical Pharmacists with complex patient cases.

Medication Reviews and Reconciliation:

Support medication reviews/monitoring and medicines reconciliation post-discharge or other transfers of care, particularly focusing on synchronizing medicines for patients transferring between care settings.

Organise necessary monitoring tests prior to Structured Medication Reviews (SMR) as determined by the PCN.

Patient Interaction:

Undertake patient support roles to ensure effective medicines use through shared decisionmaking conversations.

Provide a contact point for patients and colleagues with medication related queries, enhancing patient support and care continuity.

Record Management:

Maintain accurate patient medication records on the practices clinical computer system, recording advice given and actions taken.

Assist the Pharmacist with data analysis related to prescribing behaviour to align with NICE guidance and local clinical commissioning directives.

System Utilisation and Training:

Implement and support the use of the Electronic Prescription Service (EPS), Electronic Repeat Dispensing (eRD), and online ordering systems to streamline processes and reduce medication wastage.

Provide training and support on the legal, safe, and secure handling of medicines.

Operational Efficiency:

Develop efficient ordering and return processes to minimize medication wastage.

Support the promotion and maintenance of eRD and the optimization of repeat prescribing processes.

Interprofessional Collaboration:

Foster relationships with other pharmacy professionals and members of the multidisciplinary team to support integration across health and social care sectors including primary care, community pharmacy, and secondary care.

Assist in developing and reviewing medicines audits and practice reception team protocols for general prescription requests to allow GPs and clinical pharmacists to focus on clinically complex patients.

Policy and Compliance:

Support the implementation of national prescribing policies and guidance within GP practices, care homes, and other primary care settings.

Assist in reviewing and developing practice policies to meet CQC requirements and support the PCN in delivering on the QIPP agenda, QOF, and locally commissioned enhanced services.

Professional Standards:

Work within competencies and maintain professional indemnity for the role.

Promote a culture that values equality and diversity, complying with relevant policies and actively promoting related issues.

Safety and Safeguarding:

Acquire appropriate levels of safeguarding knowledge and practice required for the post, complying with the organisations safeguarding policies.

Report any infection prevention and control issues to the line manager as required.

Person Specification

Experience

Essential

• Experience
• Proven experience as a Pharmacy Technician within a primary care setting, demonstrating familiarity with clinical pharmacy operations and medication management protocols.
• Experience in medication reconciliation, prescription handling, and supporting clinical audits and reviews.

Other Skills

Essential

• Technical Skills
• Proficiency in using clinical computer systems, including Electronic Prescription Ser-vice (EPS) and Electronic Health Records (EHR).
• Skilled in managing, ordering, and dispensing medications in accordance with standard operating procedures and legal requirements.
• Clinical Competencies
• Strong understanding of medication management systems, drug interactions, and contraindications.
• Ability to support clinical pharmacists in conducting Structured Medication Reviews (SMR) and medication synchronisation across care settings.
• Communication Skills
• Excellent communication skills, capable of effectively handling queries from patients and collaborating with multidisciplinary healthcare teams.
• Ability to provide training and support to practice staff on the safe and effective use of medicines and related systems.
• Previous SystmOne & EMIS web software usage is an advantage

Qualifications

Essential

• Educational Background
• Vocational qualification in Pharmacy Technology, NVQ Level 3 in Pharmaceutical Sciences, or equivalent is essential.
• Registered with the General Pharmaceutical Council (GPhC) or equivalent regulatory body as a Pharmacy Technician (if available).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fuller and Forbes Partnership

Address

Ernesettle Medical Centre

21 Ernesettle Green

Plymouth

PL5 2ST

United Kingdom