Job description

Job responsibilities

Performance, Quality & Governance

• Work within Care Quality Commission (CQC), General Medical Council (GMC), and NHS England frameworks.
• Participate in clinical audits, research, and quality improvement initiatives, particularly within the extended role area.
• Contribute to development of clinical pathways and protocols relevant to the specialty.
• Participate in significant event reviews and complaints handling.
• Maintain compliance with information governance, GDPR, and confidentiality standards.

Communication & Multidisciplinary Working

• Undertake patient consultations via face-to-face and telephone as appropriate.
• Provide specialist advice and guidance to colleagues within the practice, PCN, or wider system.
• Work collaboratively with multidisciplinary teams including nurses, allied health professionals, pharmacists, and secondary care specialists.
• Participate in MDT /CPD meetings, case discussions, and clinical reviews, particularly within the specialty area.
• Promote health education, prevention, and self-management strategies.

Leadership, Education & Service Development

• Contribute to the development and improvement of specialist services within the practice, PCN, or wider system.
• Provide teaching, mentorship, or upskilling to colleagues in the specialist area.
• Contribute to innovation and service redesign to improve patient outcomes and access.

Professional Development

• Maintain competence in both core general practice and the extended role specialty.
• Engage in Continuous Professional Development (CPD), appraisal, and revalidation.
• Maintain evidence of training, accreditation, or experience relevant to the GPwER role.

Health, Wellbeing & Safeguarding

• Promote a holistic approach to patient care, addressing physical, psychological, and social needs.
• Uphold safeguarding responsibilities in line with national and local policies.
• Contribute to a supportive and healthy working environment for colleagues.

Values & Culture

• Demonstrate professionalism, compassion, and patient-centred care.
• Promote a culture of learning, collaboration, and continuous improvement.
• Work flexibly across teams and organisational boundaries to support integrated care.
• Share knowledge and expertise to support workforce development.

Person Specification

Additional Information

Essential

• This job description is not exhaustive. The post-holder may be required to undertake additional duties appropriate to the role, including further development of the extended role in line with service needs.

Required Skills and Competencies

Essential

• Evidence of ongoing appraisal and revalidation.
• Demonstrated experience, training, or accreditation in a defined extended role area.
• Excellent clinical, communication, and consultation skills.
• Ability to work collaboratively within multidisciplinary teams.
• Commitment to high-quality, evidence-based care and continuous improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Ridge Medical Practice

Address

The Ridge Medical Centre

Cousen Road

Bradford

West Yorkshire

BD7 3JX

United Kingdom

Employer's website

http://www.theridgemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking to recruit an experienced, dynamic, Practice Manager to join our friendly and well-established dispensing Practice. We place a strong emphasis on staff well-being and are focused on maintaining a positive work-life balance and a supportive working environment.

The ideal candidate will have a proven track record of successfully leading a team, along with solid financial and HR management.

You should have experience of strategic leadership and forging innovation along with the ability to identify potential opportunities and threats and formulate objectives and ideas for future Practice development.

You will need to be able to remain calm under pressure and focus on the bigger picture. Previous Practice Manager experience or experience working in General Practice or the NHS is highly desirable.

Person Specification

Qualifications

Essential

• Relevant qualifications in practice management, healthcare management, or a related field (e.g., NVQ, Diploma or bachelors degree) or equivalent professional experience.
• Education to degree level in healthcare or business.
• Further qualifications in financial management or human resources (HR).
• Training in information governance and data protection (e.g., GDPR compliance).
• Knowledge and skills
• Proven experience in healthcare management or a similar role.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budgeting and financial management.
• Knowledge of healthcare regulations and compliance standards.
• Knowledge of health and safety regulations.
• Knowledge of GDPR.
• Ability to manage practice level IT.
• Experience in managing or supervising staff within a healthcare or similar environment.
• Experience in financial management, including payroll, VAT submissions, and working with accountants.
• Proven ability to handle HR responsibilities such as recruitment, staff appraisals and disciplinary matters.
• Experience in implementing IT systems and managing data security.
• Experience of successfully developing and implementing projects.

Desirable

• Experience in working with NHS systems and contracts.
• Experience in managing patient or customer feedback.

Disclosure and Barring Service Check

Essential

• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grey Gable Surgery

Address

High Street

Inkberrow

Worcester

WR7 4BW

United Kingdom

Employer's website

https://www.greygablesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Salaried GP role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

• The delivery of highly effective medical care to the practice population
• The provision of services commensurate with the GMS contract
• Generic prescribing adhering to local and national guidance
• Effective management of long-term conditions
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• Working collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Accept delegated responsibility for a specific area (or areas) of the QOF
• Attend and contribute effectively to practice meetings as required
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process
• Commit to self-learning and instil an ethos of continuing professional development across the practice team
• Support the training of medical students from all clinical disciplines
• Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure
• Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all time

Person Specification

Qualifications

Essential

• Medical Degree: Bachelor of Medicine, Bachelor of Surgery (MBBS/MBChB) or equivalent medical qualification from a recognised university.
• GMC Registration: Full registration with the General Medical Council (GMC) with a current Licence to Practice.
• Familiar with the use of the following systems: SystmOne, ICE, Microsoft Office
• GP Register: Included on the GMC GP Register.
• CCT/CEGPR: Certificate of Completion of Training (CCT) in General Practice or Certificate Confirming Eligibility for GP Registration (CEGPR).
• National Performers List: Included on or eligible for inclusion on the National Medical Performers List for England.
• Indemnity: Appropriate medical defence indemnity (e.g., MPS/MDU).
• Right to Work: Eligibility to work independently in the UK.
• Immunisation Status: Satisfactory immune status for relevant viruses (e.g., Hepatitis B).
• MRCGP qualification

Desirable

• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract

Experience

Essential

• Experience of working in a primary care environment
• Committed to high standards of clinical care
• Experience of working in primary care
• Experience of working in a GP practice
• Disclosure and Barring Service Check

Desirable

• Experience of using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Richmond Medical Centre

Address

462 Richmond Road

Sheffield

S13 8NA

United Kingdom

Employer's website

https://www.richmondmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Primary Responsibilities

Patient facing Clinical Medication Review

- Undertake clinical medication reviews with patients within the practice, care homes and/or domiciliary visit to proactively manage polypharmacy and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Patient facing Long-term condition clinics

- See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. Respiratory, Cardiovascular and Diabetes).

- Clinics are done face to face, via telephone, home visits and in the future, possibly video consultations.

- The post holder will undertake clinics for patients or develop one to one relationships in order to de-prescribe where necessary or offer clinical leadership on medicines optimisation and quality improvement.

- Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicine adherence ensuring they get the best use of their medicines (i.e. medicines optimisation). Make appropriate recommendations to GPs for medicine improvement.

Patient facing Care Home and Domiciliary Clinical Medication Reviews

- Undertake clinical medication reviews with patients and produce recommendations for clinicians on prescribing and monitoring. Work with care home staff to improve safety of medicines ordering and administration.

Management of common/minor/self-limiting ailments

- Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.

- Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate

Medicines support

- Provide patient facing clinics and a telephone helpline for those with questions, queries and concerns about their medicines in the practice

Medicine information to practice staff and patients

- Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.

- Suggesting and recommending solutions.

- Providing follow up for patients to monitor the effect of any changes

- Telephone medicines support

- Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Helping tackle the issue of unplanned hospital admissions

- Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.

- Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Management of medicines at discharge from hospital

- To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

- Set up and manage systems to ensure continuity of medicines supply to high risk groups of patients (e.g. those with medicine compliance aids or those in Care Homes).

Signposting

- Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing

- Produce and implement a repeat prescribing policy within each PCN practice. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.

- Ensure patients have appropriate monitoring tests in place when required

Risk stratification

- Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Service development

- Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets)

Medicines quality improvement

- Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the relevant practice team.

Medicines safety

- Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

- Auditing practices compliance against NICE technology assessment guidance.

Education and Training

- Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

Care Quality Commission

- Work with the general practice team to ensure the practice is compliant with CQC standards where medicines are involved.

Collaborative Working Relationships:

- Participates in the Primary Care Network Multidisciplinary Team

- Liaises with CCG colleagues including CCG pharmacists on prescribing related matters to ensure consistency of patient care and benefit in surgeries

- Foster and maintain strong links with all services across the PCN and neighbouring networks.

- Explores the potential for collaborative working and takes opportunities to initiate and sustain such relationships

- Recognises the roles of other colleagues within the organisation and their role to patient care

- Demonstrates use of appropriate communication to gain the co-operation of relevant stakeholders (including patients, senior and peer colleagues, and other professionals, other NHS/private organisations e.g. CCGs)

- Can recognise personal limitations and refer to more appropriate colleague(s) when necessary

- Demonstrates ability to integrate general practice with community and hospital pharmacy teams

- Liaises with other stakeholders as needed for the collective benefit of patients including but not limited to:

• Patients and their representatives
• GP, nurses and other practice staff
• Other healthcare professionals including social prescribers, first contact physiotherapists, physicians associates and paramedics
• Community pharmacists and support staff
• Other members of the medicines management (MM) team including pharmacists, technicians and dieticians
• Locality/GP prescribing lead
• Community nurses and other allied health professionals
• Hospital staff with responsibilities for prescribing and medicines optimization
• Community nurses and other allied health professionals

Professional Development:

- Work with your line manager to undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities

- Involved in one to one meetings with line manager monthly to discuss targets and outcomes achieved

- Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

- Work with your line manager to access regular clinical supervision, to enable you to deal effectively with the difficult issues that people present

- Review yearly progress and develop clear plans to achieve results within priorities set by others

- Participate in the delivery of formal education programmes

- Demonstrate an understanding of current educational policies relevant to working areas of practice and keep up to date with relevant clinical practice

Knowledge, Skills and Experience Required

- Completion of an undergraduate degree in pharmacy and registration with the General Pharmaceutical Council

- Minimum of 2 years experience as a pharmacist

- Have experience and an awareness of common acute and long-term conditions that are likely to be seen in general practice

- Working towards or holding an independent prescribing qualification (not mandatory)

- Recognises priorities when problem-solving and identifies deviations from normal pattern and can refer to seniors or GPs when appropriate

- Able to follow legal, ethical, professional and organisational policies/procedures and codes of conduct

Education, Training and Development

- Understands and demonstrates the characteristics of a role model to members in the team and/or service

- Demonstrates self-development through continuous professional development activity

- Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice

- Ensures appropriate clinical supervision is in place to support development

- Willing to enrol on CPPE pathway training programme for primary care

Leadership

- Demonstrate understanding of the pharmacy role in governance and is able to implement this appropriately within the workplace.

- Demonstrate understanding of, and contributes to, the workplace vision

- Demonstrates ability to improve quality within limitations of service

- Reviews yearly progress and develops clear plans to achieve results within priorities set by others.

- Demonstrate ability to motivate self to achieve goals

- Promotes diversity and equality in people management techniques and leads by example.

Special Working Conditions

- The post-holder is required to travel independently between practice sites (where applicable), and to attend meetings etc. hosted by other agencies.

Person Specification

Qualifications

Essential

• Masters degree in Pharmacy (MPharm) (or equivalent)
• Mandatory registration with General Pharmaceutical Council (GPhC)
• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience.
• Independent prescriber

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Confederation, Hillingdon CIC

Address

90 Pembroke Road

Ruislip

HA4 8NX

United Kingdom

Employer's website

https://www.theconfederationhillingdon.org.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Rotas

Working with Site Manager (SM) to create rotas and maintain them; planning ahead (at least 4 weeks) for annual leave and study leave; finding solutions for sickness and short notice absences. Bringing to SMs attention if unable to find solutions

With SM liaise with GPs, ANPs, Nurses, and other clinicians to ensure safe working at all times. (Minimum/Safe Working Policy)

Reception/Admin Rota

Create and maintain weekly rotas; planning ahead (at least 4 weeks) for annual/other leave; finding solutions for sickness and short notice absences. Bringing to SMs attention if unable to find solutions.

Keep Operations Managers Reception/Admin Baseline rota of work patterns and hours up to date.

Annual Leave Approval

Manager rights on HR System to approve annual leave requests from Reception/Admin staff

Manager rights on HR Systemto approve annual leave requests from GPs in the absence of the SM

Transitional HR/Finance

Supervision of Reception/Admin team

Complete sickness reports for reception/admin team on HR System

Complete Return to Work Interviews and record on HR Systemfor Reception/Admin staff

Identify Training needs of Reception/Admin staff and provide mentoring where needed

Monitor/audit mandatory training on BlueStream Academy of Reception/Admin staff

Assist SM with annual appraisals of Reception/Admin staff

Assist SM with Inductions and Probations for new Reception/Admin staff

Assist SM with monthly payroll, checking overtime, sickness and any additional hour/pay for the SM to sign off before sending to Finance

Governance and Compliance

Health & Safety monthly checks to ensure that fire alarm and water checks etc., are being done; ensure actions from Hazard/Incident reports are completed and forwarded to SM, ownership of maintenance reporting, ensuring actions are completed

Information Governance checks on weekly and/or monthly basis to ensure prescription governance is being adhered to including resolution, logging and destruction of error prescriptions and reporting back to SM to confirm completed; ensuring security of prescriptions at all times.

Ensuring confidentiality of patient information within the reception team at all times

Communication/Team Meetings

To act as the communication link for the reception/admin team ensuring all staff are updated appropriately; including Alerts, Notice Board Updates, PHE Promotions, changes to ways of working, templates etc.

Regular team meetings with reception/admin team; feeding back issues and areas of concern to the SM and leading the team meeting in the absence of the SM

Ensure standard agenda, notes and action plans are in place

Process Improvement

To be proactive in identifying opportunities for improvement, working with the SM and Operations Manager to enable appropriate change

Escalations

Support the reception team with resolving complex queries or patient concerns in a timely manner

Sending the initial response letter to all formal complaints received and bring to SMs attention

Work with the SM to investigate all reception/administration complaints, finding solutions to reach a satisfactory outcome

Work with the SM to investigate significant events involving reception/admin and share learning outcomes with the team

Support reception team to identify occurrences of zero tolerance behaviour and escalating this at an early stage

Cross Site Working

Enable cross site working for reception/admin staff with buddy site

Work closely with Senior Receptionist at buddy site

Patient Services

Ensure good customer service from reception/admin team at all times

Manage patient expectations by being clear and honest in what we can do

Have an understand of QOF, UPO and Enhanced Services and support SM with these activities when required

Support

To support the SM and Ops Manager as and when required

Person Specification

Experience

Essential

• Excellent knowledge of primary care clinical and IT systems
• Exceptional interpersonal skills
• Experience in managing people

Desirable

• Experience of working in a GP practice
• Experience of rota management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GPS Healthcare

Address

Tanworth Lane Surgery

Tanworth Lane

Shirley

Solihull

West Midlands

B90 4DD

United Kingdom

Employer's website

https://www.gpshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Clinical Responsibilities (ARRS-aligned)

• Conduct structured medication reviews (SMRs) for patients with complex needs, including:
• Polypharmacy
• Frailty
• Long-term conditions
• Care home residents
• Provide clinical advice on prescribing, medicines optimisation, and deprescribing.
• Manage medication-related queries from patients and clinical staff.
• Support chronic disease management clinics in line with agreed protocols.
• Undertake medication reconciliation following hospital discharge.
• Identify and manage medicines-related safety issues and risks.
• Prescribe medicines independently (where appropriately qualified and authorised).

Medicines Optimisation & Safety

• Support safe, effective, and cost-effective prescribing across the PCN.
• Promote evidence-based prescribing and adherence to local and national guidelines.
• Support QOF, IIF, and PCN service delivery priorities where appropriate.
• Contribute to reduction of medicines waste and prescribing variation.
• Support implementation of prescribing policies and formularies.

Multidisciplinary Team Working

• Work collaboratively with GPs, nurses, paramedics, and other ARRS roles.
• Participate in MDT meetings, care planning, and PCN clinical discussions.
• Liaise with community pharmacies, secondary care, and wider healthcare teams.
• Support education and advice to practice staff on medicines-related issues.

Operational Responsibilities

• Work flexibly across PCN practices in line with service need.
• Accurately record all patient contacts and interventions on the clinical system - SystmOne.
• Ensure all activity is coded appropriately to support ARRS reporting and funding assurance.
• Adhere to PCN and practice policies, including safeguarding, infection control, and information governance.

Clinical Governance & Quality

• Maintain professional registration with the General Pharmaceutical Council (GPhC).
• Work within ARRS role scope and PCN governance arrangements.
• Participate in audit, quality improvement, and service evaluation.
• Comply with safeguarding, health & safety, and data protection requirements.
• Participate in incident reporting and reflective learning.

Education, Training & Development

• Complete and maintain the Primary Care Pharmacy Education Pathway (PCPEP) if required.
• Maintain ongoing Continuing Professional Development (CPD).
• Participate in supervision, appraisal, and PCN development programmes.
• Support training and development of colleagues where appropriate.

Person Specification

Qualifications

Essential

• Registered Pharmacist with the General Pharmaceutical Council (GPhC)
• Eligible for employment under the ARRS scheme
• Relevant post-registration experience
• Ability to work autonomously and make clinical decisions
• Strong communication and interpersonal skills
• Ability to work across multiple practice sites
• Good IT skills and ability to use GP clinical systems

Desirable

• Experience working in primary care or general practice
• Independent prescribing qualification
• Experience working within a PCN or MDT environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Keynes

MK14 6LY

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Professional

- Work effectively as part of the Multi-Disciplinary Team within the Primary Care Network and wider GP network

- Apply risk assessment and management principles to all clinical work

- Exercise initiative and independence in carrying out delegated activities at a Professional level

- Provide clinical and administrative support to the MDT as required

- Effectively triage referrals and signpost to relevant professions within the Primary Care Network

Person Specification

Essential Knowledge and Skills

- Excellent organisational and time management skills with ability to prioritise tasks

- Strong communication skills including good written English

- Comprehensive understanding of the Occupational Therapy role

- Ability to follow local lone working policies and procedures

Essential Experience

- Experience working in healthcare settings

- Experience supporting needs associated with activities of daily living

- Proven ability to work independently

- Experience working within multi-disciplinary teams

- Previous experience supporting Occupational Therapists/Physiotherapists

Essential Qualifications and Requirements

- NVQ Level 3 in Health or equivalent qualification

- Proficiency in Microsoft Office applications

- Evidence of continued professional development

- Access to own vehicle with business insurance for community/home visits

- Demonstrated computer literacy

Desirable Criteria

- Knowledge of therapeutic interventions for adults with frailty, long-term and complex medical conditions

- Awareness of relevant healthcare legislation

- Experience in delivering therapy groups

- Community healthcare experience

Working Conditions

- The role involves working in community and clinical settings

- Regular travel between sites and patient homes required

- Flexible working may be required to meet service needs

Additional Information

This post is subject to the usual NHS employment checks including DBS clearance, occupational health clearance, and satisfactory references.

Person Specification

Qualifications

Essential

• Essential Qualifications and Requirements
• - NVQ Level 3 in Health or equivalent qualification
• - Proficiency in Microsoft Office applications
• - Evidence of continued professional development
• - Access to own vehicle with business insurance for community/home visits
• - Demonstrated computer literacy

Desirable

• Desirable Criteria
• - Knowledge of therapeutic interventions for adults with frailty, long-term and complex medical conditions
• - Awareness of relevant healthcare legislation
• - Experience in delivering therapy groups
• - Community healthcare experience

Working conditions and DBS

Essential

• Working Conditions
• - The role involves working in community and clinical settings
• - Regular travel between sites and patient homes required
• - Flexible working may be required to meet service needs
• Additional Information
• This post is subject to the usual NHS employment checks including DBS clearance, occupational health clearance, and satisfactory references.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Keynes

MK14 6LY

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Social Prescriber will work as part of the multidisciplinary PCN team to support patients with non-medical needs that impact their health and wellbeing. The role involves person-centred conversations, identifying what matters to people, and connecting them to community-based support, voluntary services, and local resources across the PCN footprint.

The post holder will work across five GP practices, ensuring equitable access to social prescribing services for patients and supporting population health priorities.

Key Responsibilities

Patient Support

• Receive referrals from GPs, practice staff, and the wider PCN MDT
• Conduct holistic assessments using a person-centred, strengths-based approach
• Co-produce personalised care plans with patients
• Support individuals to address issues such as:
• Social isolation and loneliness
• Mental health and wellbeing
• Financial, housing, or employment concerns
• Lifestyle changes (e.g. physical activity, weight management)
• Long-term condition support
• Provide follow-up support to help patients engage with services and build confidence

Community Engagement & Partnership Working

• Build and maintain strong relationships with local VCSE organisations, community groups, and statutory services
• Maintain an up-to-date directory of local services across the PCN area
• Promote community assets and support services within GP practices
• Act as a link between primary care and the community sector

Practice & PCN Working

• Work flexibly across five GP practices, attending MDT meetings as required
• Contribute to care coordination for complex patients
• Support PCN priorities such as:

• Health inequalities
• Long-term condition management
• Mental health and wellbeing
• Prevention and early intervention

Data, Monitoring & Reporting

• Accurately record patient contacts and outcomes using clinical systems (SystmOne)
• Collect outcome data aligned to ARRS and PCN reporting requirements
• Contribute to audits, service evaluation, and continuous improvement
• Ensure compliance with information governance and confidentiality standards

Professional Practice

• Work within the NHS Social Prescribing Model and PCN DES requirements
• Maintain professional boundaries and manage risk appropriately
• Engage in supervision, training, and continuous professional development
• Promote equality, diversity, and inclusion in all aspects of practice

Person Specification

Essential

• Experience working in health, social care, community, or voluntary sector roles
• Strong communication and interpersonal skills
• Ability to work independently and across multiple sites
• Experience supporting individuals with complex or multiple needs
• Understanding of health inequalities and social determinants of health
• Confident IT skills and accurate record keeping

Desirable

• Level 3 or above qualification in health, social care, or related field
• Experience working in primary care or GP practice settings
• Knowledge of local community services and VCSE sector
• Experience of social prescribing or care navigation
• Experience using NHS clinical systems

Values & Behaviours

• Person-centred and compassionate
• Collaborative and team-oriented
• Flexible and adaptable
• Proactive and solution-focused

Person Specification

Values & Behaviours

Essential

• Person-centred and compassionate
• Collaborative and team-oriented
• Flexible and adaptable
• Proactive and solution-focused

Qualifications

Essential

• Experience working in health, social care, community, or voluntary sector roles
• Strong communication and interpersonal skills
• Ability to work independently and across multiple sites
• Experience supporting individuals with complex or multiple needs
• Understanding of health inequalities and social determinants of health
• Confident IT skills and accurate record keeping

Desirable

• Level 3 or above qualification in health, social care, or related field
• Experience working in primary care or GP practice settings
• Knowledge of local community services and VCSE sector
• Experience of social prescribing or care navigation
• Experience using NHS clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Keynes

MK14 6LY

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The PCN Pharmacy Technician will support medicines optimisation and safe, effective prescribing across five GP practices within the PCN. The post holder will work as part of the multidisciplinary primary care team, supporting GPs, pharmacists, nurses, and other healthcare professionals to improve patient outcomes, reduce medicines-related risk, and contribute to efficient practice systems. - Job description attached

Person Specification

Qualifications

Essential

• Experience working in primary care, general practice, or community pharmacy
• Good understanding of repeat prescribing systems
• Knowledge of medicines optimisation and prescribing safety
• Ability to work independently and as part of a multidisciplinary team
• Excellent communication and organisational skills
• IT literate clinical system SystmOne desirable

Desirable

• Previous experience working in General Practice or PCN
• Experience with medication reviews and medicines reconciliation
• Understanding of QOF IIF and PCN contractual requirements
• Accuracy checking qualification (ACT)
• Experience working across multiple sites

Experience

Essential

• Experience working in primary care, general practice, or community pharmacy
• Good understanding of repeat prescribing systems
• Knowledge of medicines optimisation and prescribing safety
• Ability to work independently and as part of a multidisciplinary team
• Excellent communication and organisational skills
• IT literate clinical system SystmOne desirable

Desirable

• Previous experience working in General Practice or PCN
• Experience with medication reviews and medicines reconciliation
• Understanding of QOF, IIF and PCN contractual requirements
• Accuracy checking qualification (ACT)
• Experience working across multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oakridge Park Medical Centre

Address

Nexus MK PCN - Scorpio House

Rockingham Drive

Milton Kenyes

mk14 6ly

United Kingdom

Employer's website

https://www.oakridgeparkmedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

• Supervise and support the reception and administration team on a daily basis.
• Act as the first point of contact for reception staff queries, providing advice and guidance where appropriate.
• Prepare, maintain and monitor reception staff rotas to ensure adequate staffing levels.
• Review annual leave requests and support workforce planning to maintain service provision.
• Assist with arranging cover for sickness absence and other staffing shortages.
• Support the Practice Management Team with the day-to-day operational running of the practice.
• Promote and maintain high standards of customer service, ensuring patients receive a professional, courteous and efficient service.
• Assist with the induction, training and ongoing development of reception staff.
• Monitor reception processes and identify opportunities for service improvement.
• Carry out reception duties, including booking appointments, answering telephone calls, greeting patients, processing registrations and responding to enquiries.
• Undertake general administrative duties as required.
• Use EMIS Web and Docman confidently and accurately.
• Support referral processing, workflow management and clinical coding where appropriately trained.
• Ensure patient information is handled confidentially and in accordance with GDPR, Information Governance and practice policies.
• Deal professionally with challenging situations and escalate issues where appropriate.
• Work collaboratively with all members of the multidisciplinary team.
• Comply with all practice policies, including Health and Safety, Equality and Diversity, Safeguarding and Confidentiality.
• Participate in mandatory training, appraisal and continuing professional development.
• Undertake any other reasonable duties appropriate to the role as requested by the Practice Management Team.

Person Specification

Qualifications

Essential

• Current experience working within General Practice.
• Excellent knowledge of reception and administrative procedures.
• Experience using EMIS Web.
• Experience using Docman.
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• Ability to prioritise workload and work under pressure.
• Ability to lead, motivate and support colleagues.
• Professional, reliable and positive approach to problem-solving.
• Ability to work independently and as part of a team.
• Flexible approach to working hours and operational requirements.
• Commitment to delivering excellent customer service and patient care.
• Understanding of patient confidentiality, GDPR and Information Governance.

Desirable

• Previous experience supervising or managing staff.
• Experience of preparing and managing staff rotas.
• Experience of reviewing annual leave requests and workforce planning.
• Referral processing experience.
• Clinical coding experience.
• Experience of training or mentoring colleagues.
• Knowledge of NHS primary care performance standards and practice procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park View Medical Centre

Address

66 Delaunays Road

Manchester

M8 4RF

United Kingdom

Employer's website

https://www.parkviewmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key partners and communication

Develop excellent working relationships with the all partners, wider service networks including the High Intensity Use service teams, voluntary sector, GP practices, adult social care, hospitals, community pharmacists and other members of the MDT and the NWL HIU Programme

Build and maintain effective relationships with Information, Advice and Guidance Services

Share learnings from the project with community based staff to promote safe practice and sustainability

Maintain good communication with clients and, where appropriate, their families/carers

Present highly complex information about the project, initiatives and service providers to a wide range of stakeholders in a formal setting

To produce marketing materials, attend event and outreach where necessary to promote the service

Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary

SERVICE DELIVERY

Work with commissioner colleagues and the wider HIU staff workforce, to support a review of local demand for this cohort (i.e. Primary Care and A&E services)

Act as the central point of contact for all referrals to the community/Primary Care HIU service aspect

Provide information, advice and guidance to referred stakeholders including signposting where appropriate

Support clinical staff to develop and upload personalised plans with clients to IT systems (i.e. Universal Care Plans, personalised care plans)

Develop and maintain a patient database

Engage with NWL GP practices and Primary Care Networks on a regular basis

To monitor developments within Primary Care and for HIU services at a national-level and to ensure that this is fed in, where possible to local activity.

Adhere to all relevant internal policies and procedures and ensure compliance with data Protection, Health and safety and safeguarding policy and best practice

To operate in a highly political and sensitive environment

Constantly strive for providing efficient, high quality care to identify underlying issues relating to demand and barriers for patients

Appropriately handle confidential and sensitive patient information

Determine links to existing projects, identifying interdependencies across projects/functions, potential impacts on wider organisation, resource requirements building in contingency as necessary

Where required, support the HIU workforce to produce tools and models for client engagement that address wellbeing, asset mapping, signposting, empowerment, and self-help

Monitoring, report and evaluation

Plan, develop and implement methods and processes with the HIU workforce, to support the evaluation of service demand and patient outcomes

Monitor and evaluate the effectiveness of the service against agreed targets

Support the development of quarterly and annual reports for the service, including information that demonstrates the qualitative and quantitative benefits delivered

Document any gaps in service provision for the High Intensity Use cohort

Drafting reports and summarising issues, patient outcomes, and providing progress reports for NWL HIU Programme (i.e. NWL Integrated Care Board)

Person Specification

SKILLS/ ABILITIES

Essential

• Proven record of excellent written and verbal communication and
• interpersonal skills.
• Good organisational and time management skills.
• Able to prioritise and manage own workload and show initiative to complete tasks independently and with multi-disciplinary teams.
• Excellent motivational and influencing skills.
• Proficient in Microsoft applications and familiar with IT systems.
• Strong analytical and judgement skills. Able to interpret information and present results in a clear and concise manner.
• High level of self-motivation, drive for performance and improvement, and flexibility in approach.

Desirable

• A commitment to improving patient care.
• Experience providing advice/signposting to staff.
• Long-term conditions training
• Welfare Rights basic training
• Vulnerable adults awareness
• Car user (to travel between more than one GP practice) when required

Experience

Essential

• Experience of administrative duties.
• Able to demonstrate a clear understanding of working with confidential information
• and an understanding of service user confidentiality.
• Worked in a multi-disciplinary setting where influence and negotiation is required.
• Knowledge/familiarity with medical terminology.
• Worked in a busy and demanding environment whilst delivering in a timely manner.

Desirable

• Previous experience of working in a clinical healthcare setting.
• Experience of working with patients with mental health and/or addictions.
• Experience in use of databases.

Qualifications

Essential

• English and Maths GCSE.
• Specialist knowledge/interest acquired through training and extended courses related to healthcare.

Desirable

• Can demonstrate knowledge of health inequalities and health disparities. Understanding of health and social care processes and current issues facing the NHS.
• Knowledge of homelessness, substance misuse and mental health.
• An understanding of the local borough population.
• Knowledge on how to access social support in the clients local area and how to access support.

Communication Skills

Essential

• Ability to establish credibility and develop and maintain effective working relationships with both clients and the wider team.
• Excellent inter-personal, communication, negotiation and influencing skills.

Desirable

• Strong sense of commitment to openness, honesty and integrity in undertaking the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West London GP Federation

Address

Community Clinic 2,

St Charles Centre for Health & Wellbeing,

Exmoor Street, London,

London

W10 6DZ

United Kingdom

Employer's website

https://westlondongpfederation.com/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification for further details about this post.

The Job Description for this post was approved by the Royal College of Psychiatrists on 15 April 2025.

Person Specification

Qualifications

Essential

• MBBS or equivalent
• Full GMC registration and Licence to Practise
• On GMC Specialist Register or within 6 months
• Section 12 approved or within 3 months
• AC status or within 3 months

Experience

Essential

• Knowledge, skills and experience relevant to this role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

Duddon House

Fairfield Lane

Barrow in Furness

LA13 9AZ

United Kingdom

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a Social Worker looking to join a company that values and recognises you? If so, join the team at Thornford Park in Thatcham and help people in their recovery journey to develop new skills and build a brighter future. Working alongside the multidisciplinary team, you will manage and support a caseload of forensic service users with mental health conditions. You will be responsible for assessments, CPA reports, Mental Health Tribunals, Managers Hearings and will be requested to supervise junior staff members. As a senior member of the team, you will lead and promote child and adult safeguarding and will empower recovery to encourage service users to engage in their care plans and achieve their goals. Working as part of a multidisciplinary team, you will be supported regionally and will have access to a variety of training and online courses to support your career development and growth. Other responsibilities include:

• Lead the multidisciplinary teams on non-medical mental capacity issues and best interest decisions
• Liaising with external agencies to enable them to fulfill their statutory duties, for example: MAPPA, Local Authority Social Services, Police and Probation
• Supporting carers and families of detained patients

To be successful in this role, you'll need:

• A Social Work qualification
• Registration with Social Work England.
• Have a good working knowledge of the relevant legislation
• Have experience of working in a similar environment

Where you will be working

Location: Thornford Park, Crookham Hill, Thatcham, Berkshire, RG19 8ET

Thornford Park offers a seamless integral pathway supporting and empowering service users in their recovery and rehabilitation. The medium, low secure and rehabilitation wards, as well as a psychiatric intensive care units (PICUs) are all set within 21 acres in the Berkshire countryside.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £31,000 - £35,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free/subsidised meals and onsite free parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• A Social Work qualification, Registration with Social Work England, Good working knowledge of relevant legislation, Experience of working in a similar environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Thatcham

RG19 8ET

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Are you a motivated Occupational Therapist looking for a role that offers autonomy, flexibility, and the opportunity to make a meaningful impact across specialist services?

We are seeking a Regional Occupational Therapist to join our established Regional Occupational Therapy team, supporting up to four specialist services within our Learning Disability and Autism division. Reporting to the Regional Lead Occupational Therapist, you will benefit from regular supervision, professional support, and opportunities to collaborate with fellow Occupational Therapists, while enjoying the autonomy to manage your own workload and shape Occupational Therapy provision across multiple sites.

This role combines the flexibility of home working, regional travel, and clinical leadership with the support of an experienced and collaborative professional team. This creates an excellent opportunity for an Occupational Therapist who enjoys independent working but values strong professional support and teamwork.

This is a regional role covering services across Yorkshire & Humber, the Midlands, Nottinghamshire, and Lincolnshire.

Site allocation will be discussed and agreed based on the successful candidate's location, enabling a practical and sustainable travel arrangement. The role combines regular site visits with the flexibility of home working between visits.

What you will be doing

As a Regional Occupational Therapist, you will:

• Deliver high-quality Occupational Therapy assessments and interventions.
• Provide specialist OT advice, recommendations, and clinical guidance.
• Produce professional reports, assessments, and documentation.
• Complete risk assessments and develop protocols relating to equipment and therapeutic activities.
• Support service managers, multidisciplinary teams, and support staff with specialist occupational therapy input.
• Deliver training and education to staff teams to promote best practice.
• Recommend and advise on appropriate aids, adaptations, and physical healthcare interventions where required.
• Contribute to service development and the ongoing enhancement of occupational therapy provision.
• Manage your own workload and work autonomously across multiple services.

About the role

• Regional position covering up to four services.
• Requirement to travel regularly between services.
• Four site visits expected per week.
• Home working between visits.
• Flexible and autonomous working arrangement.
• Annual car allowance of £5,000.
• Mileage expenses paid.
• Full UK driving licence and access to a vehicle are essential.

What you will bring

To be successful in this role, you will have:

• Degree or Diploma in Occupational Therapy.
• Current HCPC registration.
• Experience completing occupational therapy assessments and interventions.
• Excellent communication and report-writing skills.
• The ability to work independently and manage a varied workload.
• Strong clinical reasoning and problem-solving skills.
• A passion for supporting individuals with learning disabilities, autism, and complex needs.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual salary of £31,000
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free onsite parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Degree or Diploma in Occupational Therapy, Current HCPC registration, Experience completing occupational therapy assessments and interventions, Excellent communication and report-writing skills, The ability to work independently and manage a varied workload, Strong clinical reasoning and problem-solving skills, A passion for supporting individuals with learning disabilities, autism, and complex needs.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Grimsby

DN37 0AA

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide a professional, efficient and welcoming reception service to patients, carers and visitors attending Pelham Medical Practice. The post holder will act as an important first point of contact for patients and will support the clinical and administrative teams in the delivery of a high-quality primary care service.

The post holder will be required to work flexibly across the practice sites and demonstrate a commitment to providing excellent patient care and customer service at all times.

Key Responsibilities and Duties

Reception and Patient Services

Provide a friendly, professional and welcoming reception service to all patients and visitors.

Receive and respond to telephone calls, enquiries and requests in a polite, helpful and sensitive manner.

Book, cancel and amend patient appointments in accordance with practice procedures.

Ensure patients are directed or signposted to the most appropriate service or member of the practice team.

Assist patients with general queries and provide information within the limits of the role.

Deal sensitively and appropriately with patients who may be distressed, anxious or upset.

Maintain a professional and respectful approach when dealing with challenging or difficult situations.

Administrative Duties

Process administrative requests, including prescription requests and other patient correspondence, in accordance with practice procedures.

Maintain accurate and up-to-date patient information and records.

Scan, process and appropriately distribute incoming correspondence and clinical information.

Complete routine administrative tasks to support the smooth running of the practice.

Liaise effectively with GPs, nurses, healthcare professionals and administrative colleagues.

Follow practice protocols and procedures at all times.

Team Working

Work effectively as part of the wider practice team and contribute to a positive and supportive working environment.

Communicate clearly and professionally with colleagues across all practice sites.

Be flexible and willing to undertake duties appropriate to the role as required.

Work across different practice locations according to service requirements.

Support colleagues during periods of increased workload, staff absence or service pressures.

Confidentiality and Information Governance

Maintain strict patient confidentiality at all times in accordance with practice policies, NHS requirements and data protection legislation.

Ensure that information is handled securely and appropriately.

Adhere to all practice policies and procedures relating to confidentiality, information governance and safeguarding.

Health, Safety and Quality

Comply with practice health and safety policies and procedures.

Report any concerns, incidents or risks to the appropriate member of staff.

Participate in practice training, meetings and development activities as required.

Maintain awareness of and comply with practice policies, including safeguarding, infection prevention and control, equality and diversity, and health and safety.

Contribute to the continuous improvement of services and patient experience.

General

The post holder will be expected to undertake other duties commensurate with the grade and nature of the role as reasonably requested by the Practice Manager or senior member of the practice team.

The duties and responsibilities outlined above are not exhaustive and may be reviewed periodically in line with the changing needs of the practice.

The post holder is expected to demonstrate the values of Pelham Medical Practice through a commitment to patient-centred care, professionalism, confidentiality, teamwork and respect.

Person Specification

Experience

Essential

• Good standard of general education.
• Good standard of written and spoken English.
• Basic to good IT skills and confidence using computer systems.
• Ability to use email, Microsoft Office and other electronic systems effectively.
• Understanding of the importance of confidentiality and data protection

Desirable

• Previous experience working within a GP practice or primary care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pelham Medical Practice

Address

The Grange

17 Pelham Road

Gravesend

Kent

DA11 0HN

United Kingdom

Employer's website

https://www.pelhammedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Administration

• Oversee administrative operations and make decisions relating to staff and patient queries
• Produce weekly rota and room allocation plans for clinical staff
• Prepare, record, and distribute minutes for Practice meetings
• Prepare agendas and chair staff meetings in the absence of the Practice Manager
• Attend Practice team meetings and external meetings as required
• Ensure effective and efficient day-to-day administrative systems are in place

Information Management & Communication

• Maintain responsibility for the EMIS clinical system, including troubleshooting and optimisation
• Provide support and training on all IT platforms used in the practice
• Ensure secure maintenance of patient records in line with data protection legislation
• Manage appointment systems and ensure compliance of agreed systems

Staff Management

• Manage the reception team
• Support recruitment, training, and appraisals
• Manage rota and annual leave ensuring adequate cover is in place
• Promote staff engagement and wellbeing
• Support HR policies

Patient Services

• Oversee non-clinical patient services
• Monitor patient satisfaction
• Manage complaints handling and appropriate annual reporting

Governance, Risk & Compliance

• Ensure compliance with statutory and regulatory requirements
• Support CQC standards and inspections
• Maintain risk registers and incident reporting
• Support audits and quality improvement
• Ensure policies are up to date and followed

Health & Safety

• Comply with Health and Safety at Work Act 1974
• Maintain safe working environment
• Participate in risk assessments and incident reporting
• Support fire safety and infection control
• Ensure staff training

Information Governance & Confidentiality

• Comply with UK GDPR and Data Protection Act
• Maintain confidentiality of patient data
• Ensure secure data handling
• Report data breaches appropriately

Equality, Diversity & Inclusion

• Promote equality and diversity
• Ensure non-discriminatory service delivery
• Comply with Equality Act 2010

Additional Responsibilities

• Deputise for Practice Manager
• Support operational development
• Undertaking additional duties as required