Job description

Job responsibilities

Administration

Daily allocation of bloods including filing of non-clinical bloods, out of hours.

Logging and circulating alerts, notifications, general updates.

Liaise with third parties for general maintenance, servicing and repairs. Regularly updating the maintenance logs via TeamNet or other systems.

Coordination of the room booking including liaising with third parties for booking requests

Liaising with reps.

Prepare and circulate meeting agendas and minutes of meetings as required.Appointment bookings organise meetings within Emis system.

Work alongside the rota coordinator to ensure meetings, room booking documented within the Emis system.

Working alongside nursing team providing administration support including monthly check, data loggers, fridges.Provide confidential administrative support to the Practice Manager and Business and Finance Manager as required.

Assisting Practice Manager with any research queries.

Accounts and Funding Claims Administration

Ordering of supplies including office, clinical, cleaning, vaccinations. Tracking and storing all supplies.

Undertake purchase and sales ledger accounts administration including maintaining up to date customer and supplier lists, raising sales invoices and processing purchase invoices.

Maintaining the accounting email inbox.Produce monthly supplier payment run and verifying payments alongside Business and Finance Manager

Completing monthly PPA form.

Confidentiality

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers.

They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual and the practice Infection Control policy and published procedures.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to improve quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage their own time, workload and resources

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will: Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect their own work

Undertake any other duties commensurate with the level and grade of the post

Person Specification

Qualifications

Essential

• GCSEs

Experience

Essential

• Experience of working within an Admin Team in an office environment.

Desirable

• Experience of working in a GP Practice with EMIS Web experience.
• Experience of working in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Firsway Health Centre

Address

121 Firsway

Sale

Cheshire

M33 4BR

United Kingdom

Employer's website

https://www.firswayhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Enable access to personalised care and support

Take referrals for individuals or proactively identify people who could benefit from support through care coordination.

Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.

Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.

Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.

Use tools to measure peoples levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.

Support people to develop and implement personalised care and support plans.

Review and update personalised care and support plans at regular intervals.

Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevantSNOMED codes.

Coordinate and integrate care

Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations

Refer onwards to social prescribing link workers and health and wellbeing coaches where required.

Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.

Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.

Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.

Record what interventions are used to support people, and how people are developing on their health and care journey,

Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.

Work sensitively with people, their families and carers to capture key information, while tracking of the impact of care coordination on their health and wellbeing.

Encourage people, their families and carers to provide feedback and to share their stories about the impact of care coordination on their lives.

Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.

Miscellaneous

Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.

Act as a champion for personalised care and shared decision making within the practice.

Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.

Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.

Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.

Work in accordance with the practices policies and procedures.

Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.

Person Specification

Additional Requirements

Essential

• ECDL or equivalent IT skill & knowledge
• Understanding of, and commitment to, equality, diversity and inclusion.
• Strong organisational skills, including planning, prioritising, time management and record keeping.
• Ability to recognise and work within limits of competence and seek advice when needed.
• Meets DBS reference standards and criminal record checks.
• Willingness to work flexible hours when required to meet work demands.

Desirable

• Knowledge of the personalised care approach.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Knowledge of how the NHS works, including primary care and PCNs.
• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
• Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social.

Qualifications

Essential

• GCSE Grade A to C in English Maths

Desirable

• GCSE Grade A to C in Biology
• Qualified to NVQ level 2 in Health and Social Care

Experience

Essential

• Experience of data collection and using tools to measure the impact of services.
• Experience of maintaining filing systems & collating information.
• Proficient using Microsoft Word, Excel and Outlook
• Clinical System Administration

Desirable

• Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
• Experience of working within multi- professional team environments.
• Experience of supporting people, their families and carers in a related role.
• Experience or training in personalised care and support planning.
• Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southend Coastal Surgeries

Address

Thorpe Bay Surgery

99 Tyrone Road

Southend-on-sea

SS1 3HD

United Kingdom

Employer's website

https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Scanning and filing clinical letters with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• On a daily basis read and take action to tasks in Clinical system sent by clinicians/administrators
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Registration of patients as and when required and ensuring registration forms are all readily available
• Promoting online of appointments and prescriptions
• Provision of refreshments for staff and visitors as required;
• Keeping the reception area, tidy and free from obstructions and clutter
• Recalling patients to increase targets and improve patient care

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality

The post-holder will strive to maintain quality within the practice, and will

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services

The post-holder will

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description and person specification are only an outline of the tasks, responsibilities and outcomes required of the role.

The job holder will carry out any other duties as may reasonably be required by their line manager.

Person Specification

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Qualifications

Essential

• previous experience in general practice or other admin role desirable

Desirable

• previous experience in general practice or other admin role desirable

Experience

Essential

• previous experience working in an administrative role for 1 year

Desirable

• previous experience working in GP Practice or administrative role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HENDON WAY SURGERY

Address

215 WEST HENDON BROADWAY

LONDON

NW9 7DG

United Kingdom

Employer's website

https://www.hendonwaysurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: HEALTHCARE ASSISTANT

REPORTS TO: SENIOR PRACTICE NURSE (Clinically)

PRACTICE MANAGER (Administratively)

HOURS: As per contract

LOCATION: Crown Street Surgery

Job summary:

Working under the direct supervision of the senior practice nurse and strictly in accordance with specific practice guidelines and protocols, the healthcare assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Duties and responsibilities (Clinical and Administrative) :

The HCA will regularly work without supervision on assigned tasks involving direct care in support of the registered nurses. These duties, working to agreed practice protocols, will include:

Aspects of new patient registration health checks and CVD risk assessment

Weight checks

Routine blood pressure monitoring

Ambulatory blood pressure monitoring

Dealing with pathology samples either by sending to the pathology laboratory or testing in surgery as appropriate

Simple first aid

Ear Syringing

Wounds & Dressings

B12 injections under Patient Group Direction

Influenza immunisations under Patient Group Direction

Dietary / lifestyle advice

Minor Surgery assistant

INR monitoring

Assist and chaperone the doctors when required.

Phlebotomy (including paediatric)

Maintaining and ordering stock supplies

Assisting with data collection

Simple assessments eg. wheelchair assessments

Assisting with chronic disease call and recall systems

Assisting with audit

Ensure all appropriate information is entered on the patients computer record through the correct templates.

Assisting with claims for services relating to nursing and HCA care as required.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Ensure accurate notes of all consultations and treatments are recorded in the patients notes on the clinical computer system as appropriate.

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice/s.

Health & Safety

The post-holder will implement and lead on a full range of promotion and management their own and others health and safety and infection control as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

Using personal security systems within the workplace according to practice guidelines

Awareness of national and local standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Responsible for the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Management and maintenance of Personal Protective Equipment (PPE) for the practice, including provision, ordering, availability and ongoing correct usage by staff

Responsible for hand hygiene across the practice

Ownership of infection control and clinically based patient care protocols, and implementation of those protocols across the practice

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses / training needs are identified, escalating issues as appropriate

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process

Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes

Monitoring practice facilities and equipment in relation to infection control, ensuring that provision of hand cleansing facilities, wipes etc are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate.

Safe management of sharps procedures including training, use, storage and disposal

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers

Undertaking periodic infection control training (minimum twice annually)

Routine management of own team / team areas, and maintenance of work space standards

Waste management including collection, handling, segregation, container management, storage and collection

Spillage control procedures, management and training

Decontamination control procedures, management and training, and equipment maintenance

Maintenance of sterile environments

Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Maintain and develop professional development and education either virtually or by attendance at courses and study days as deemed useful or necessary for the needs of the service

Quality

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Assist in practice audits, CQC compliance evidence, QOF recalls and Ealing Standards

Student/staff education and training

Contribute towards the education and training of Nursing Associate students, health care support workers, medical students and those new to Primary care roles (including GP trainees).

The induction of relevant members of practice staff with special responsibility for Health Care Assistants as required.

Flexibility

This role profile is intended to provide a broad outline of the main responsibilities only. Further possible patient care needs may arise for which the surgery will provide training for. The post holder will need to be flexible in developing the role to ensure business needs are satisfied.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified in NVQ level 2 or 3 in Health and Social Care
• Right to work in the UK
• Basic computer skills to navigate clinical software (ideally SystmOne)
• Previous experience working in GP / Primary care

Desirable

• Qualified in Phlebotomy (Adult and Paediatrics)
• Training completed in INR monitoring
• Holding, working towards, or willing to undertake additional qualification in asthma, diabetes, COPD, family planning

Experience

Essential

• Good communication skills both written and verbal
• Evidence of IT literacy and keyboard skills
• Knowledge of needs of patients with long term conditions including Asthma, COPD, Diabetes, Hypertension, Cardiovascular Disease
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient checks
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and PSDs
• Evidence of team working skills and ability to build working relationships with colleagues and patients
• Evidence of ability to work autonomously appropriately
• Aware of accountability of own role and others role in a nurse led service
• Ability to respect patient and
• practice confidentiality

Desirable

• Experience of working in a busy clinical environment covering a range of HCA duties
• Awareness of local and national health policy
• Awareness of GMS contract and national/local enhanced services
• Awareness of clinical governance issues in primary care

Other

Essential

• Ability to work under pressure and to tight deadlines
• Ability to put people at ease in stressful situations
• Commitment to ongoing professional development
• Ability to provide high standard of care
• Good interpersonal and communication skills
• Flexible, reliable and enthusiastic

Desirable

• Experience and interest in education within a primary care setting
• Able to do home visits if needed using own care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Street Surgery

Address

21-23 Crown Street, 2 Lombard Court

Acton

W3 8SA

United Kingdom

Employer's website

https://www.crownstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Qualifications

Essential

• You will have at least a Diploma Level 2/3 Dispensary or equivalent Pharmacy Services qualification
• At least 2 years dispensary and pharmacy experience

Experience

Essential

• Excellent clinical and medication knowledge;
• Understanding and experience of working as a dispenser in GP practice setting;
• The commitment to continue to learn new clinical skills and develop your career;
• The confidence to work as part of a busy GP multi-disciplinary practice team and using your own initiative in decision making;
• The ability to be adaptable and flexible in your approach;
• Excellent patient facing inter-personal communication skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

The Health Centre, Chapel Rd

Mendlesham

Stowmarket

Suffolk

IP14 5SQ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

SCOPE AND PURPOSE OF THE ROLE

The GP Practice Clinical Coder plays a critical role in accurately assigning medical codes to patient diagnoses, treatments, and procedures within a General Practice (GP) setting. This position requires strong knowledge of medical coding systems, attention to detail, and the ability to interpret medical documentation. The Clinical Coder ensures compliance with coding standards and regulations while maintaining the integrity of patient records.

KEY RESPONSIBILITIES:

• Review all incoming correspondence filing the document and entering pertinent information into the patients electronically medical record in accordance with the Coding Protocol with attention to QOF.

• Highlight clinician action and workflow to appropriate clinician or team as per Workflow Protocol.

• Organise the medical record of patient whom you are coding, to link problem titles.

• Checking incoming medical records and summarising onto clinical system.

• Recognise own knowledge limits and seek advice from clinical or administrative colleagues as appropriate.

• To carry out administrative related tasks as delegated by Clinical Lead and Practice Manager.

Medical Coding: Assign appropriate medical codes to patient diagnoses, treatments, procedures, and other relevant information based on the documentation provided by healthcare professionals. Ensure accurate and consistent coding practices in line with coding guidelines and regulatory requirements.

Documentation Review: Analyse medical records, including physician notes, lab reports, and other clinical documentation, to extract relevant information for coding purposes. Identify any missing or incomplete documentation and seek clarification from healthcare professionals when necessary

Coding Compliance: Adhere to coding standards, guidelines, and regulations such as the NHS Classification Service, Local Medical Committees (LMCs), and relevant healthcare authorities. Stay up to date with changes in coding regulations and ensure compliance within the GP practice.

Quality Assurance: Perform regular audits and quality checks on coded data to identify and resolve any coding discrepancies or errors. Collaborate with healthcare professionals to address any coding-related issues and provide feedback to improve documentation practices.

Coding Systems and Software: Utilize coding systems and software applications (e.g., EMIS, Read Codes) to accurately assign codes and ensure the integrity of coded data. Collaborate with IT staff to address any technical issues or system upgrades related to coding processes.

Training and Education: Stay informed about updates and changes in medical coding guidelines, regulations, and industry best practices. Provide training and education to healthcare professionals and staff members to enhance their understanding of coding practices and documentation requirements.

CONFIDENTIALITY:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

HEALTH & SAFETY:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Reporting potential risks identified

EQUALITY AND DIVERSITY:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

PERSONAL/PROFESSIONAL DEVELOPMENT:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

QUALITY:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk

• Assess own performance and take accountability for own actions, either directly or under supervision

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Work effectively with individuals in other agencies to meet patients needs

• Effectively manage own time, workload and resources

• Participate in quality improvement programs such as EQUIP

COMMUNICATION:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members

• Communicate effectively with patients and carers

• Recognize peoples needs for alternative methods of communication and respond accordingly

CONTRIBUTION TO THE IMPLEMENTATION OF SERVICES:

The post-holder will:

• Apply Practice policies, standards and guidance

• Discuss with other members of the team how the policies, standards and guidelines will affect own work

• Participate in audit where appropriate

This job description is not exhaustive but rather a reflection of the current position and the post-holder is expected to view it as a guide rather than an exact description of all duties and responsibilities. It may be subject to variation from time to time as services develop.

Person Specification

Experience

Essential

• Previous experience working as a Clinical Coder within a GP practice, Primary Care Network (PCN), or other NHS healthcare setting.
• Knowledge and practical experience of clinical coding using Read Codes, SNOMED CT, or equivalent clinical classification systems.
• Experience of working with electronic patient record systems, such as EMIS Web, and maintaining accurate patient records.
• Understanding of NHS data quality standards, information governance, and confidentiality requirements.
• Experience of reviewing and extracting information from clinical correspondence, hospital letters, and medical records for coding purposes.
• Ability to work accurately with a high level of attention to detail and meet deadlines in a busy environment.
• Strong organisational, communication, and team-working skills.

Desirable

• Accredited Clinical Coding Qualification or willingness to undertake relevant training.
• Experience of conducting data quality audits and identifying opportunities for data cleansing and improvement.
• Experience of supporting clinicians and practice staff with coding and data quality initiatives.

Qualifications

Essential

• - GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Blithehale Medical Centre

Address

22 Dunbridge Street

London

E2 6JA

United Kingdom

Employer's website

https://www.blithehalemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining the core responsibilities of this role.

You will thrive in this position if you:

Have a passion for operational leadership within primary care

Enjoy balancing strategic planning with hands-on delivery

Are driven to optimise systems, processes and performance

Value governance, quality and patient safety

Want to lead meaningful, large-scale change

If you are seeking a challenging and rewarding senior leadership role within a growing and innovative healthcare partnership, we would welcome your application.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

• Vaccinations: Mandatory for certain roles; guidance provided for managing risks
• Right to work: Proof of UK eligibility required at interview
• References: Two references required, covering at least the past three years
• Employment history: Notify us of any gaps of 6 weeks or more

Person Specification

Knowledge

Essential

• Strong understanding of NHS guidelines, primary care operations, and service delivery models.
• Experience working within a multi-site GP environment (desirable).
• Project and change management expertise (PRINCE2, LEAN, or equivalent (desirable).
• Significant experience as a Practice Manager, Senior Practice Manager, or equivalent NHS leadership role (essential).

Skills

Essential

• Proven senior leadership experience in healthcare operations, business management, HR, governance, IT, or related fields.
• Experience managing complex teams and delivering change within large organisations.
• Financial and commercial acumen, including budget management and risk assessment.
• Excellent stakeholder management and influencing skills at Board level.
• Competent in MS Office applications (Outlook, Excel, Word) and other relevant systems.
• Workforce leadership and a focus on quality improvement.
• A collaborative and values-driven leadership style.

Personal Qualities

Essential

• Strategic thinker with the ability to balance long-term vision and operational delivery.
• Visionary, proactive, and innovative leader.
• Strong communicator and collaborative relationship builder.
• Committed to staff development, empowerment, and wellbeing.
• Adaptable and resilient in a fast-paced healthcare environment.
• Confident operating at both strategic and operational levels.
• Comfortable leading through change and ambiguity.
• Passionate about people, culture and patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Townhill Medical Practice

Guards Avenue

Caterham

Surrey

CR3 5XL

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Perform Phlebotomy duties including INRs

Perform and record biometric measurements ( BP readings, pulse rate and rhythm, temperature, height, weight)

Provide NHS Health Checks in accordance with the service specification

Perform ECGs

Administer Flu, Pneumococcal and B12 vaccines

Assist GP during Minor Surgery

Perform basic dressing changes

Undertake home visits as appropriate to competence

adhere to infection control guidelines

assist with womens health clinics and minor surgery as required

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Person Specification

Qualifications

Essential

• Previous experience as a Healthcare Assistant, preferably within General Practice or Primary Care. Experience working within the NHS.
• Competent in phlebotomy, blood pressure monitoring, height/weight/BMI measurements, urinalysis and basic health checks. Experience undertaking NHS Health Checks.
• Experience in ECG recording, spirometry, peak flow measurement, wound care/dressings, suture/staple removal, assisting with minor surgery, vaccinations where appropriately trained and permitted, and long-term condition monitoring.
• Experience managing own clinical appointment lists/workload.

Desirable

• NVQ/QCF Level 2 or 3 in Health & Social Care, Healthcare Support or equivalent. Care Certificate.
• Knowledge of General Practice and Primary Care services. Understanding of QOF, chronic disease management, health promotion and disease prevention.
• Experience using GP clinical systems such as SystmOne or EMIS Web. Experience with NHS IT systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Health Partnership

Address

Riverside Walk

Retford

Nottinghamshire

DN22 6FB

United Kingdom

Employer's website

http://riversidehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

CARE NAVIGATOR JOB DESCRIPTION

Job Title: Care NavigatorLocation: Lees Medical Practice and The Jalal PracticeReports To: Practice ManagerAccountable To: GP Partners and Practice Management TeamHours: As per contractSalary: Dependent upon experience and qualifications

The Care Navigator is a key member of the practice team and serves as the first point of contact for patients accessing services at Lees Medical Practice and The Jalal Practice. The post holder will provide a professional, efficient, and patient-centred service, ensuring patients receive the right care, from the right person, at the right time.

The Care Navigator will use care navigation principles to assess patient requests, signpost appropriately, facilitate access to healthcare services, and support the effective delivery of primary care services. The role requires excellent communication skills, empathy, professionalism, discretion, and the ability to manage a busy and demanding workload.

The post holder will work collaboratively with clinicians, administrative staff, external healthcare providers, community organisations, and other stakeholders to support positive patient outcomes and ensure an excellent patient experience.

• Act as the first point of contact for patients attending the practice, contacting the surgery by telephone, online consultation systems, email, or other communication methods.
• Support patients in accessing the most appropriate healthcare professional or service based on their needs.
• Apply approved care navigation protocols and pathways safely and consistently.
• Book, amend, reschedule, and cancel appointments using the clinical system.
• Signpost patients to alternative services where appropriate, including:
  • Community Pharmacy
  • NHS 111
  • Urgent Treatment Centres
  • Community Services
  • Mental Health Services
  • Social Prescribing Services
  • Voluntary and Third Sector Organisations
• Recognise situations requiring urgent clinical attention and escalate immediately in accordance with practice procedures.
• Ensure patients are treated with dignity, respect, compassion, and professionalism at all times.

• Welcome patients and visitors in a professional and friendly manner.
• Manage patient arrivals and departures efficiently.
• Assist patients with registration processes and registration documentation.
• Verify and update patient demographic information.
• Support the effective operation of front-of-house services.
• Maintain a professional reception environment and ensure confidentiality is protected.

• Process incoming and outgoing correspondence accurately and efficiently.
• Scan, code, and attach relevant patient documents to electronic health records.
• Process requests and documentation in accordance with practice procedures.
• Support referrals, recalls, invitations, and other routine administrative functions.
• Maintain accurate records and databases.
• Assist in clinical and administrative audits as required.
• Support data quality improvement initiatives.

• Answer telephone calls promptly and professionally.
• Manage a high volume of patient contacts whilst maintaining excellent customer service standards.
• Respond to patient enquiries appropriately and efficiently.
• Support patients in using online services, including NHS App functionality and online consultation systems.
• Escalate concerns, complaints, and safeguarding issues to the appropriate member of staff.

• Assist vulnerable patients in accessing healthcare services.
• Provide information regarding practice services and NHS pathways.
• Identify barriers to healthcare access and seek solutions where appropriate.
• Support carers and family members where necessary while maintaining confidentiality requirements.
• Promote patient self-care and independence where appropriate.

• Maintain awareness of safeguarding responsibilities for children and vulnerable adults.
• Recognise potential safeguarding concerns and report them in accordance with practice policies.
• Participate in safeguarding training and updates.
• Follow all safeguarding procedures and escalation pathways.

• Maintain strict confidentiality at all times.
• Comply with GDPR, Data Protection legislation, and Caldicott Principles.
• Ensure patient records are maintained accurately and securely.
• Report any information governance breaches immediately.

• Work collaboratively with GPs, Nurses, Healthcare Assistants, Pharmacists, Care Coordinators, Social Prescribers, and administrative staff.
• Participate in team meetings and service improvement activities.
• Support colleagues during periods of increased workload.
• Contribute positively to a culture of teamwork, respect, and continuous improvement.

• Participate in practice development projects and improvement programmes.
• Support initiatives to improve patient access and experience.
• Assist in achieving practice targets and contractual requirements.
• Promote patient engagement and feedback initiatives.
• Contribute ideas to improve efficiency and service delivery.

• Good standard of education including GCSE English and Mathematics (Grade C/4 or above) or equivalent.
• Competent IT skills including Microsoft Office applications.

• Experience of working in a customer service, reception, administration, or healthcare environment.
• Experience dealing with the public in a professional setting.
• Experience handling confidential information.

• Excellent verbal and written communication skills.
• Outstanding customer service skills.
• Ability to remain calm under pressure.
• Strong organisational and prioritisation skills.
• Ability to multitask within a busy environment.
• Attention to detail and accuracy.
• Ability to work independently and as part of a team.
• Professional and empathetic approach to patient interactions.

• Previous experience within General Practice or the NHS.
• Experience using EMIS Web clinical system.
• Care Navigation training.
• Knowledge of NHS services and primary care pathways.
• Understanding of the NHS Long Term Plan and integrated care services.

The post holder will demonstrate the values of Lees Medical Practice and The Jalal Practice by:

• Putting patients at the heart of everything we do.
• Treating all individuals fairly, respectfully, and with dignity.
• Working collaboratively to deliver outstanding patient care.
• Maintaining honesty, integrity, and professionalism.
• Embracing continuous learning and improvement.
• Supporting an inclusive, safe, and positive working environment.

This job description is intended as a guide to the main responsibilities of the role and may be reviewed and amended to reflect the changing needs of Lees Medical Practice and The Jalal Practice.

Person Specification

Qualifications

Essential

• Essential Criteria for Care Navigator
• Lees Medical Practice & The Jalal Practice
• Qualifications & Training
• Good standard of education including GCSE English and Mathematics (Grade 4/C or above) or equivalent.
• Competent IT skills, including the use of Microsoft Office applications.
• Experience
• Experience working in a customer-facing role.
• Experience working in a busy office, reception, administrative, or healthcare environment.
• Experience handling confidential information.
• Experience communicating effectively with members of the public.
• Knowledge
• Understanding of excellent customer service principles.
• Understanding of confidentiality and data protection requirements.
• Awareness of equality, diversity, and inclusion.
• Understanding of safeguarding responsibilities for children and vulnerable adults.
• Communication Skills
• Excellent verbal communication skills.
• Excellent listening skills.
• Ability to communicate clearly and professionally with patients, carers, colleagues, and external organisations.
• Ability to handle sensitive conversations with empathy, discretion, and professionalism.
• Administrative Skills
• Good organisational and time management skills.
• Ability to manage multiple tasks and prioritise workload effectively.
• Accurate data entry and record-keeping skills.
• Ability to maintain clear, accurate, and confidential records.
• Competent keyboard and IT skills.
• Personal Attributes
• Professional, courteous, and approachable manner.
• Ability to remain calm under pressure.
• Reliable and punctual.
• Flexible and adaptable approach to work.
• Commitment to delivering high standards of patient care and customer service.
• Ability to work independently and as part of a team.
• Positive attitude towards change and continuous improvement.
• Team Working
• Ability to build and maintain effective working relationships with colleagues.
• Supportive and collaborative approach to team working.
• Willingness to assist colleagues and share responsibilities when required.
• Information Governance
• Understanding of GDPR, confidentiality, and information governance requirements.
• Ability to maintain confidentiality at all times.
• Ability to handle patient information securely and appropriately.
• Safeguarding & Health and Safety
• Awareness of safeguarding children and vulnerable adults.
• Understanding of personal responsibility for health and safety within the workplace.
• Ability to identify, report, and escalate concerns appropriately.
• Values and Behaviours
• Commitment to putting patients first.
• Treats all individuals with dignity, respect, and compassion.
• Demonstrates honesty, integrity, and accountability.
• Works collaboratively and professionally with colleagues and external partners.
• Promotes equality, diversity, and inclusion.
• Supports a positive, safe, and respectful working environment.

Desirable

• Copilot said:
• Desirable Criteria for Care Navigator
• Lees Medical Practice & The Jalal Practice
• Qualifications & Training
• Care Navigation Training.
• Customer Service Qualification.
• NVQ Level 2 or Level 3 in Business Administration, Customer Service, Health & Social Care, or a related field. Degree level qualification in relevant area.
• Additional training in reception, administration, or healthcare support.
• Experience
• Previous experience working within a GP Practice.
• Previous NHS experience.
• Experience using EMIS Web or other GP clinical systems.
• Experience managing appointment systems and patient registrations.
• Experience working in a healthcare or primary care setting.
• Experience supporting vulnerable patients or those with complex needs.
• Knowledge
• Knowledge of NHS Primary Care services.
• Understanding of Care Navigation and active signposting principles.
• Knowledge of local healthcare providers, community services, and voluntary sector organisations.
• Awareness of Primary Care Network (PCN) services.
• Understanding of NHS App services and online patient access tools.
• Knowledge of Quality and Outcomes Framework (QOF) and recall systems.
• Communication Skills
• Experience handling difficult or challenging conversations.
• Ability to communicate effectively with patients from diverse cultural backgrounds.
• Additional language skills relevant to the local population.
• Experience supporting patients with communication difficulties or additional needs.
• Administrative & IT Skills
• Experience using EMIS Web, Docman, Accurx, MJOG, or similar healthcare systems.
• Experience with clinical coding processes.
• Experience maintaining patient databases and producing reports.
• Advanced Microsoft Office skills, including Excel and Outlook.
• Team Working
• Experience working within a multidisciplinary team.
• Experience liaising with external agencies, community services, or healthcare professionals.
• Experience mentoring, supporting, or training new staff members.
• Service Improvement
• Experience participating in quality improvement projects.
• Experience contributing to service development initiatives.
• Understanding of patient feedback processes and patient engagement activities.
• Experience assisting practices in achieving performance or contractual targets.
• Information Governance & Safeguarding
• Previous Information Governance training.
• Previous safeguarding training within a healthcare setting.
• Knowledge of NHS confidentiality standards and best practice.
• Personal Attributes
• Demonstrates leadership potential.
• Enthusiastic approach to learning and professional development.
• Ability to identify opportunities to improve processes and patient experience.
• Commitment to innovation and continuous improvement in healthcare services.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lees Medical Practice

Address

Lees Medical Practice

Athens Way

Lees

Oldham

OL4 3BP

United Kingdom

Employer's website

https://leesmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The purpose of the job is to work autonomously to provide general secretarial and administrative support to the Practice, Doctors and Health Professionals, involving word processing and audio typing skills with general clerical work.

Key duties and responsibilities

The following are the core responsibilities of a secretary / administrator. There may be occasions when there is a requirement to carry out other tasks; this will be dependent on factors such as workload, staffing levels and direction of the Practice Manager:

• Process referrals done by members of the clinical team using Electronic Referral System (ERS)
• Liaising with external agencies such as hospitals and community services to ensure referrals are processed efficiently and correspondence communicated in both directions
• Manage a variety of enquiries from the wider practice team and patients
• Update and maintain electronic referral templates and standard letters
• To provide an efficient typing and word processing service for Doctors and Health Professionals. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner
• To assist the practice management team with all clerical and administrative duties
• To retrieve medical records, as necessary, and process private reports
• File patient records and correspondence in patient medical records, as necessary and add Snomed codes
• To receive incoming, and initiate outgoing telephone calls, in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries
• To assist with the gathering of statistics and information when required which may include carrying out searches
• Submit claims based on activity completed at the practice
• To arrange and attend meetings, take minutes as required
• To monitor the practice shared emails inboxes
• To monitor worklists on ERS
• Summarising of medical records
• Assist with registration processes as required
• To monitor and process the workflow/tasks inboxes aligned with the role
• To provide cover for members of the secretarial and administrative team during periods of sickness and annual leave
• To apply practice policies, standards and guidance and amend if requested
• Any other responsibilities that may be relevantto the role of Secretary / Administrator.

Please refer to the attached job description for full details

Person Specification

Qualifications

Essential

• Good standard of secondary education
• Demonstrable commitment to professional development
• Excellent keyboard and IT skills,
• Ability to prioritise workload in a methodical and logical manner
• High level of written and oral communication skills

Desirable

• IT qualification
• Medical terminology qualification

Experience

Essential

• Working in a healthcare setting
• Administrative and clerical duties
• Dealing with public/patients
• Working as a part of a team
• Ability to prioritise workload in a methodical and logical manner

Desirable

• Working in a GP practice
• Experience of completing subject access request
• Experience of minute taking

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sett Valley Medical Centre

Address

Hyde Bank Road

New Mills

High Peak

Derbyshire

SK22 4BP

United Kingdom

Employer's website

https://www.settvalley.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Medical Receptionist

Job Title: Medical ReceptionistHours: 26 hours per weekResponsible to: Practice Manager / Deputy Practice Manager

To provide a professional, efficient and welcoming reception service to patients and support the smooth day-to-day running of the practice.

The Medical Receptionist is often the first point of contact for our patients and therefore plays an important role in their experience of the practice. The successful candidate will need to communicate with compassion and professionalism while maintaining confidentiality and dealing effectively with a busy and varied workload.

• Answer incoming telephone calls and deal with patient enquiries appropriately.
• Use care navigation skills to help patients access the most appropriate member of the healthcare team or service.
• Book, amend and cancel appointments in accordance with practice procedures.
• Process requests and enquiries from patients, clinicians and other healthcare professionals.
• Accurately record and update patient information on the clinical system.
• Assist patients with general queries and explain practice procedures and available services.
• Manage incoming correspondence, tasks and electronic communications and direct these to the appropriate person or team.
• Liaise with hospitals, pharmacies, community services and other healthcare providers when required.
• Assist with administrative duties including scanning, filing, document processing and other general office tasks.
• Maintain patient confidentiality at all times and comply with information governance and data protection requirements.
• Recognise potentially urgent situations and escalate concerns appropriately in accordance with practice procedures.
• Deal with challenging or sensitive situations calmly, professionally and compassionately.
• Work collaboratively with GPs, nurses, healthcare professionals, reception colleagues and the wider practice team.
• Attend team meetings, training sessions and protected learning events as required.
• Undertake any other reasonable duties appropriate to the role to support the effective running of the practice.

The contracted hours for this position are 26 hours per week, worked as follows:

Monday: 8:30am 4:40pmTuesday: 8:30am 2:00pmWednesday: 8:30am 4:30pmThursday: 8:30am 2:00pmFriday: Usual non-working day

Flexibility is an important requirement of this position. Although Friday will normally be your non-working day, you will be required to work on Fridays when necessary to provide annual leave cover for other members of the reception team.

The post holder will have access to confidential information relating to patients, their families, practice staff and other healthcare professionals. All information must be treated in the strictest confidence and handled in accordance with practice policies, UK GDPR and relevant legislation.

All employees have a responsibility to take reasonable care of their own health and safety and that of colleagues, patients and visitors. The post holder will be expected to follow practice health and safety procedures and report any concerns appropriately.

The practice is committed to providing an inclusive environment for patients and staff. The post holder must treat everyone with dignity and respect and support the practice's commitment to equality, diversity and inclusion.

The successful candidate will receive appropriate induction and training and will be expected to participate in ongoing training and development relevant to their role.

Previous experience within a GP practice or NHS environment would be advantageous; however, we also welcome applications from candidates with strong customer service, reception or administrative experience who have the right attitude and are willing to learn.

This job description is intended as a guide to the main responsibilities of the role and may be amended from time to time to reflect the changing needs of the practice and primary care.

Person Specification

Experience

Essential

• Previous experience of working in a customer-facing, reception, administrative or similar role.
• Experience of dealing with members of the public both face-to-face and over the telephone.
• Experience of working as part of a team.
• Experience of managing a busy and varied workload.
• Experience of using IT systems and accurately entering or processing information.

Desirable

• Previous experience working within a GP practice, primary care or another NHS/healthcare setting.
• Experience using a GP clinical system such as SystmOne.
• Previous experience of care navigation or signposting patients to appropriate healthcare services.
• Knowledge of NHS primary care services and how a GP practice operates.
• Previous training or experience in information governance, confidentiality or data protection.

Qualifications

Essential

• Good standard of general education, including English and Maths or equivalent.
• Good written and verbal communication skills.
• Basic IT skills and confidence using computer systems.

Desirable

• Previous experience working within a GP practice, primary care or another NHS/healthcare setting.
• Experience using a GP clinical system such as SystmOne.
• Previous experience of care navigation or signposting patients to appropriate healthcare services.
• Knowledge of NHS primary care services and how a GP practice operates.
• Previous training or experience in information governance, confidentiality or data protection.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Salisbury House Surgery

Address

Lake Street

Leighton Buzzard

Bedfordshire

LU7 1RS

United Kingdom

Employer's website

https://www.salisburyhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA)

Ratby Medical Centre 6,500-patient GP practice

About the role

Ratby Medical Centre is a friendly, forward-thinking GP practice caring for approximately 6,500 patients in the local community.

We are looking for an enthusiastic, compassionate and reliable Healthcare Assistant (HCA) to join our practice team and provide high-quality care to our patients.

The successful candidate will work closely with our GPs, Practice Nurses and wider clinical team, supporting the delivery of safe, effective and patient-centred care.

Main responsibilities

The role will include, but is not limited to:

• Undertaking routine clinical observations, including blood pressure, pulse, temperature, oxygen saturations and BMI.
• Carrying out phlebotomy/blood tests where appropriately trained.
• Performing ECGs.
• Completing NHS health checks and other preventative health assessments.
• Supporting chronic disease monitoring and reviews.
• Undertaking urinalysis and other routine investigations.
• Assisting with wound care and other clinical procedures within your competency.
• INR monitoring
• Vaccinations if trained
• Recording accurate clinical information and maintaining high-quality patient records.
• Supporting the practice with clinical administrative tasks where required.
• Working collaboratively with the wider practice team to provide excellent patient care.
• Maintaining high standards of infection prevention and control, confidentiality and patient safety.

About you

We are looking for someone who:

• Has experience working as a Healthcare Assistant within a GP practice
• Is confident undertaking clinical observations and routine clinical procedures.
• Has phlebotomy experience
• Has excellent communication and interpersonal skills.
• Is compassionate, approachable and able to put patients at ease.
• Works well both independently and as part of a multidisciplinary team.
• Has excellent attention to detail and understands the importance of accurate record keeping.
• Is organised, reliable and able to manage a varied workload.
• Is committed to maintaining professional standards and patient confidentiality.
• Is willing to learn and develop their skills within the role.

What we can offer

At Ratby Medical Centre, we value our staff and recognise the important role they play in providing excellent patient care.

You will have the opportunity to:

• Join a supportive and friendly practice team.
• Work within a well-established GP practice serving approximately 6,500 patients.
• Develop and expand your clinical skills.
• Access appropriate training and professional development opportunities.
• Work closely with experienced clinicians and the wider multidisciplinary team.
• Be part of a practice that is committed to delivering high-quality, patient-centred care.

How to apply

If you are enthusiastic, caring and committed to providing excellent patient care, we would love to hear from you. Please apply via indeed or email the Practice Manager Sarah Smith at [email protected]

We will close the advert sooner if we find a suitable candidate.

Ratby Medical Centre is committed to safeguarding and promoting the welfare of patients and staff. The successful applicant will be required to undertake appropriate pre-employment checks.

Person Specification

Qualifications

Essential

• Main responsibilities
• The role will include, but is not limited to
• Undertaking routine clinical observations, including blood pressure, pulse, temperature, oxygen saturations and BMI.
• Carrying out phlebotomy/blood tests where appropriately trained.
• Performing ECGs.
• Completing NHS health checks and other preventative health assessments.
• Supporting chronic disease monitoring and reviews.
• Undertaking urinalysis and other routine investigations.
• Assisting with wound care and other clinical procedures within your competency.
• INR monitoring
• Vaccinations if trained
• Recording accurate clinical information and maintaining high-quality patient records.
• Supporting the practice with clinical administrative tasks where required.
• Working collaboratively with the wider practice team to provide excellent patient care.
• Maintaining high standards of infection prevention and control, confidentiality and patient safety.

Desirable

• Main responsibilities
• The role will include, but is not limited to
• Undertaking routine clinical observations, including blood pressure, pulse, temperature, oxygen saturations and BMI.
• Carrying out phlebotomy/blood tests where appropriately trained.
• Performing ECGs.
• Completing NHS health checks and other preventative health assessments.
• Supporting chronic disease monitoring and reviews.
• Undertaking urinalysis and other routine investigations.
• Assisting with wound care and other clinical procedures within your competency.
• INR monitoring
• Vaccinations if trained
• Recording accurate clinical information and maintaining high-quality patient records.
• Supporting the practice with clinical administrative tasks where required.
• Working collaboratively with the wider practice team to provide excellent patient care.
• Maintaining high standards of infection prevention and control, confidentiality and patient safety.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ratby Surgery

Address

Ratby Medical Centre

1a Desford Lane

Ratby

Leicester

LE6 0LE

United Kingdom

Employer's website

https://www.ratbysurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Cytology Provide cervical screening and sexual health services as per contract requirements.
• Wound care / ulcer care/Doppler
• Removal of Sutures
• New Patient Medicals/Urinalysis
• ECGs
• Asthma/Peak Flow Readings/Spirometry
• Venepuncture
• Hypertension Management
• Ear syringing
• Routine immunisations/Childhood immunisations
• Chaperoning and assisting patients where appropriate who are being examined by another clinician
• Requesting pathology tests, for example urine culture, swabs
• Following agreed clinical protocols with referral to senior nurses or GPs as appropriate

Other tasks will include:

• Maintaining and cleaning equipment used by the nurses and GPs
• Maintaining GP and Nurses rooms, stocking and rotating items as required
• Maintain general tidiness and cleanliness of nurses and treatment rooms
• Maintain stock of waiting room leaflets as instructed by partners and Practice Manager
• Ordering of vaccinations to maintain stock levels
• Participation in administrative systems in the Practice
• At all times there will be a need to maintain accurate records
• A duty to advise senior nurses of potential problems or errors within a range of assigned tasks
• Attend and participate in any Practice meetings when required.

Contribution To the implementations of Services:

• To support the Infection Prevention Control (IPC) Team/Lead to work to the IPC Policy supporting the implementation of audits, training, support and evidence of compliance to the Practice Manager
• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF
• Conduct chronic disease reviews (e.g., diabetes, asthma, COPD, hypertension) within your remit
• Ensure accurate coding and documentation to support QOF indicators
• Monitor and recall patients for annual reviews and follow-ups where required
• Support vaccination and immunisation programmes (e.g., flu, shingles)
• Support the team to improve QOF performance
• Support the Delivery of services under Enhanced Services (ES), Local Incentive Schemes (LIS), and Directed Enhanced Services (DES) within your remit
• Contribute to data collection and reporting for contract compliance
• As required, advise potential diagnosis and manage acute and chronic conditions within your remit
• To review patient medications to enhance compliance in accordance to own scope of practice
• To request pathology services and process pathology results as required
• To oversee the provision of chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required
• to maintain accurate clinical records in conjunction with current legislation
• To ensure read codes are used effectively
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately
• To assist GPs with minor surgery when required
• To prioritise health issues and intervene appropriately
• To support the team in dealing with clinical emergencies
• To assist vaccination programme clinics for adults and children

The responsibilities described above are not exhaustive and may be amended from time to time in line with the needs of the practice. The post holder may be required to undertake other duties commensurate with the grade and scope of the role, subject to workload, staffing requirements and their level of competence.

Person Specification

Experience

Essential

• Experience of working in a primary care, community nursing, or comparable healthcare setting.
• Experience of delivering patient-centred nursing care.
• Experience of chronic disease management, including long-term conditions such as asthma, COPD, diabetes, or hypertension.
• Experience of undertaking wound care, including wound assessment and removal of sutures and staples.
• Experience of immunisation and vaccination programmes.
• Experience of ECG recording.
• Experience of health promotion and preventative healthcare.
• Experience of maintaining accurate clinical records using electronic patient record systems.
• Experience of working independently and managing a caseload within own scope of practice.
• Experience of working effectively within a multidisciplinary team.
• Experience of following clinical protocols, policies and procedures.
• Experience of requesting pathology tests and managing results within own scope of practice.

Desirable

• Experience of working within a GP practice environment.
• Experience of cervical cytology screening.
• Experience of spirometry and respiratory disease management.
• Experience of supporting childhood immunisation programmes.
• Experience of NHS Health Checks.
• Experience of women's health services, including contraception advice.
• Experience of using SystmOne clinical system.
• Experience of supporting digital triage systems such as Anima Health.
• Experience of infection prevention and control activities.
• Experience of quality improvement initiatives, audits, benchmarking, QOF or enhanced services.
• Experience of managing care for elderly or housebound patients.
• Experience of mentoring, teaching or supervising students and junior staff.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council)
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health FIT clearance
• Meet the requirements and produce evidence for nurse revalidation
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse
• Experience of working in a primary care environment
• Experience of chronic disease management
• Experience of working autonomously
• Wound care/removal of sutures and staples
• ECGs
• New patient medicals
• Requesting pathology tests and processing the results, advising patients accordingly
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and associated policy
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Chaperone procedure
• Womens health (cervical cytology, contraception, etc.)
• Spirometry
• Excellent communication skills (written and oral)
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and co-operative
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Punctual and committed to supporting the team effort

Desirable

• Venepuncture
• Feno Testing
• Strong IT skills
• Clear, polite telephone manner
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• Knowledge of health promotion strategies
• Chronic disease management
• Experience of managing elderly and housebound patients
• Experience of quality initiatives, i.e., benchmarking
• Mentor or teaching qualification
• Post graduate diploma or degree (Chronic Disease Management)
• Nurse prescriber
• Family planning qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a welcoming, efficient and professional reception and administrative service to patients, visitors and the wider practice team. The post holder will support the delivery of high-quality patient care by assisting patients with appointments, enquiries and administrative tasks while maintaining confidentiality at all times.

Main Responsibilities

• Provide a professional and courteous reception service to patients and visitors.
• Deal with patient enquiries, both face-to-face and over the telephone.
• Book, amend and cancel appointments as required.
• Contact patients regarding appointment changes and clinic updates.
• Register new patients and maintain accurate patient records.
• Process repeats and acute prescription requests in accordance with practice procedures.
• Use the clinical computer system to update and retrieve patient information.
• Process incoming and outgoing correspondence, including emails and electronic documents.
• Action tasks and requests received from clinicians and other practice staff.
• Support practice call and recall systems and patient communications.
• Liaise with pharmacies, hospitals, community services and other healthcare professionals regarding patient care.
• Manage challenging situations professionally and sensitively, following practice policies and procedures.
• Undertake general administrative duties to support the smooth running of the practice.

Other Duties

• Adhere to practice policies, procedures and protocols.
• Maintain high standards of confidentiality and data protection.
• Support colleagues by providing holiday and sickness cover where appropriate.
• Open or close the practice in accordance with practice procedures when required.
• Assist in maintaining a safe, clean and welcoming environment for patients and staff.
• Undertake any other duties appropriate to the role as requested by the Practice Manager or Partners.

Confidentiality

The post holder will have access to confidential information relating to patients, staff and the practice and must maintain strict confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.

Health & Safety

The post holder is responsible for promoting and maintaining a safe working environment by following practice Health & Safety and Infection Prevention and Control policies, reporting hazards and attending mandatory training.

Equality, Diversity and Inclusion

The post holder will treat patients, carers and colleagues with dignity and respect and support the practice's commitment to equality, diversity and inclusion.

Personal Development

The post holder will participate in training, appraisals and professional development activities appropriate to the role and take responsibility for maintaining and developing their skills and knowledge.

Communication

The post holder will communicate effectively with patients, carers, colleagues and external organisations, adapting communication methods to meet individual needs.

This version is much more concise, modern and attractive to applicants while retaining all the key responsibilities and governance requirements.

Person Specification

Qualifications

Essential

• A general standard of education, including good literacy, numeracy and IT skills.

Desirable

• A good general standard of education is preferred; however, we welcome applications from candidates who can demonstrate relevant skills, experience and the ability to perform the duties of the role effectively.
• Previous experience working in a GP practice, healthcare setting or NHS environment
• Experience using clinical systems such as EMIS Web.
• Knowledge of NHS services and primary care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Homer Street Medical Centre

Address

First Floor, Mere Lane Health Centre

49-51 Mere Lane, Anfield

Liverpool

Merseyside

L5 0QW

United Kingdom

Employer's website

https://www.greathomerstreetsurgery.nhs.uk/ (Opens in a new tab)