Job description

Job responsibilities

To provide a welcoming, efficient and professional reception and administrative service to patients, visitors and the wider practice team. The post holder will support the delivery of high-quality patient care by assisting patients with appointments, enquiries and administrative tasks while maintaining confidentiality at all times.

Main Responsibilities

• Provide a professional and courteous reception service to patients and visitors.
• Deal with patient enquiries, both face-to-face and over the telephone.
• Book, amend and cancel appointments as required.
• Contact patients regarding appointment changes and clinic updates.
• Register new patients and maintain accurate patient records.
• Process repeats and acute prescription requests in accordance with practice procedures.
• Use the clinical computer system to update and retrieve patient information.
• Process incoming and outgoing correspondence, including emails and electronic documents.
• Action tasks and requests received from clinicians and other practice staff.
• Support practice call and recall systems and patient communications.
• Liaise with pharmacies, hospitals, community services and other healthcare professionals regarding patient care.
• Manage challenging situations professionally and sensitively, following practice policies and procedures.
• Undertake general administrative duties to support the smooth running of the practice.

Other Duties

• Adhere to practice policies, procedures and protocols.
• Maintain high standards of confidentiality and data protection.
• Support colleagues by providing holiday and sickness cover where appropriate.
• Open or close the practice in accordance with practice procedures when required.
• Assist in maintaining a safe, clean and welcoming environment for patients and staff.
• Undertake any other duties appropriate to the role as requested by the Practice Manager or Partners.

Confidentiality

The post holder will have access to confidential information relating to patients, staff and the practice and must maintain strict confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.

Health & Safety

The post holder is responsible for promoting and maintaining a safe working environment by following practice Health & Safety and Infection Prevention and Control policies, reporting hazards and attending mandatory training.

Equality, Diversity and Inclusion

The post holder will treat patients, carers and colleagues with dignity and respect and support the practice's commitment to equality, diversity and inclusion.

Personal Development

The post holder will participate in training, appraisals and professional development activities appropriate to the role and take responsibility for maintaining and developing their skills and knowledge.

Communication

The post holder will communicate effectively with patients, carers, colleagues and external organisations, adapting communication methods to meet individual needs.

This version is much more concise, modern and attractive to applicants while retaining all the key responsibilities and governance requirements.

Person Specification

Qualifications

Essential

• A general standard of education, including good literacy, numeracy and IT skills.

Desirable

• A good general standard of education is preferred; however, we welcome applications from candidates who can demonstrate relevant skills, experience and the ability to perform the duties of the role effectively.
• Previous experience working in a GP practice, healthcare setting or NHS environment
• Experience using clinical systems such as EMIS Web.
• Knowledge of NHS services and primary care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Homer Street Medical Centre

Address

First Floor, Mere Lane Health Centre

49-51 Mere Lane, Anfield

Liverpool

Merseyside

L5 0QW

United Kingdom

Employer's website

https://www.greathomerstreetsurgery.nhs.uk/ (Opens in a new tab)