Job description

Job responsibilities

Job Description Practice Pharmacist

Title: Practice Pharmacist

Responsible (clinically) to: GP

Responsible (administratively) to: Practice Manager

Job Summary

The main purpose of the role is to deliver clinical pharmacy support to Wetmore Road Surgery through management and interventions of your own patient caseload. You will work as part of the general practice team to resolve day-to-day medicine issues and deliver direct patient care. This includes managing long-term conditions, specific advice for those on multiple medications and better access to health checks.

Key Responsibilities

To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.

Reduce inappropriate poly-pharmacy and wasteful prescribing through clinical medication review

Set up and manage systems to ensure continuity of medicines supply to high-risk groups of patients (e.g. those with medicine compliance aids or those in care homes).

Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews. Put in place changes to reduce the prescribing of these medicines to high-risk patient groups.

Update and implement a practice repeat prescribing policy. Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review to the GP

Undertake Clinical Medication Reviews and Structured Medication Reviews with patients, implement required actions or produce recommendations for the GP on prescribing and monitoring as appropriate.

Work with care home staff to improve safety of medicines ordering and administration.

Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advise on treatment pathways)

Work with the Practice Manager and GPs to ensure the practice is compliant with CQC standards where medicines are involved. Undertake risk assessment and management and ensure compliance with medicines legislation.

To contribute to public health campaigns, including flu vaccinations, and adult immunisation programmes.

Answers all medicinerelated enquiries from GPs, other practice staff and patients with queries about medicines.

Analyse, interpret and present medicines data to highlight issues and risks to support decision making.

Undertake simple audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the practice team.

Provide education and training to primary healthcare team on therapeutics and medicines optimisation.

Monitor practice prescribing against the GMMMG RAG list and make recommendations to GPs for medicines that should be prescribed by hospital doctors (red drugs) or subject to shared care (amber drugs).

Auditing practices compliance against NICE technology assessment guidance.

Provide newsletters or bulletins on important prescribing messages.

Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.

Support the practice in adopting local and national medication safety strategies such as PINCER.

Communication

Demonstrate sensitive communication styles to ensure patients are fully informed and consent to treatment.

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Estimate and maintain effective communication with individuals and groups within the practice environment and with external stakeholders.

Act as an advocate when representing patients and colleagues.

Delivering a Quality Service

Recognise and work within own competence and professional code of conduct

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality.

Deliver care according to NICE guidelines and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Participate in the maintenance of quality governance systems and processes across the practice.

Utilise the audit cycle as a means of evaluating the quality of the work of self and team, implementing improvements where required.

Collaborate on improving the quality of healthcare in partnership with other clinical teams, responding to local and national policies and initiatives as appropriate.

Evaluate the patients response to healthcare provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organisation.

Participate in the management and review of patient complaints, and identify learning from clinical incidents and near-miss events using a structured framework (eg root-cause analysis).

Assess the impact of policy implementation on care delivery.

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedures and local guidance.

Leadership Personal and People Development

Take responsibility for own development, learning and performance including participating in clinical supervision and acting as a positive role model

Support the development of others in order to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Participate in planning and implementing changes within the area of care and responsibility, specifically, community care, learning disabilities and dementia care.

Contribute and participate in the development of local guidelines, protocols and standards

Ensure awareness of sources of support and guidance (eg PALS), and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate

Team Working

Understand own role and scope, and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence.

Ensure clear referral mechanisms are in place to meet patient needs.

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Participate in team activities that create opportunities to improve patient care.

Participate in and support local projects as agreed with the practice management team.

Management of Risk

Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients.

Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

Apply policies that reduce environmental health risks, are culturally sensitive and increase access to healthcare for all.

Participate in the local implementation strategies that are aligned to the values and culture of general practice.

Utilising Information

Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information.

Review and process data using accurate Snomed codes to ensure easy and accurate retrieval for monitoring and audit processes.

Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition.

Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care.

Learning and Development

Act as mentor for more junior staff and students, assessing competence against set standards as requested and if appropriately qualified.

Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments.

Assess own learning needs and undertake learning as appropriate.

Make effective use of learning opportunities within and outside the workplace, evaluating their effectiveness and feeding back relevant information.

Provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Person Specification

Qualifications

Essential

• Mandatory registration with General Pharmaceutical Council
• Masters Degree in Pharmacy (MPharm)or equivalent

Desirable

• Independent prescriber

Experience

Desirable

• Minimum of 2 years post qualification experience
• Experience of working in a primary care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wetmore Road Surgery

Address

12 Wetmore Road

Burton-on-trent

Staffordshire

DE14 1SL

United Kingdom

Employer's website

https://www.wetmoreroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

• To lead on Infection Prevention Control and work with the partners and practice manager to ensure CQC compliance at all times.
• Provide routine nursing care to patients in accordance with clinical based evidence, NICE and NSF
• Implement and evaluate individual treatment plans for chronic disease patients that promote health and wellbeing
• Understanding the importance of evidence-based practice

• Understand the requirement for PGDs and associated policy

• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Chaperone procedure
• Womens health (cervical cytology, contraception, etc.)
• Immunisations (routine, childhood and travel)
• Chronic disease management in Asthma , COPD, Diabetes.
• Spirometry

Person Specification

Qualifications

Essential

• Qualified Practice Nurse/ RGN
• Atleast 2 years experience in Primary care
• Previous line management experience or lead role experience highly preferred.
• Working knowledge of EMIS Web
• Working knowledge of ICP and CQC compliance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Glebe Road Surgery

Address

1 Glebe Road

Barnes

SW13 0DR

United Kingdom

Employer's website

https://www.gleberoadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Outline

Provide support to the practice nursing team to enable them to function effectively

Prepare consulting rooms for effective consultation

Maintain clinical stocks such as vaccines and drugs

Provide care to patients according to and by following practice approved protocols

Main Duties (according to training provided)

Prepare consulting rooms and maintain stocks of examination instruments and specimen collection materials

Ensure couches are kept clean

Maintain vaccine stock levels and stock rotation as agreed with the practice nurses

Maintain and order drugs, instruments and clinical supplies

Take and record blood pressures using templates as requested by doctors or nurses

Perform venepuncture for patients

Test urine specimens using appropriate equipment and record as requested

Ensure that specimens brought in by patients or taken by doctors or nurses are ready for collection by pathology service

Perform other clinical tasks as trained and agreed to meet the needs of the practice

Apply simple dressings

Suture / staple removal

Attend home visits with the Practice Nurse when required

To perform any other task within the skills of the post holder

Responsibility

The job holder must work as part of a team, have the ability to organise and prioritise own workload on a day to day basis and observe strict rules about patient confidentiality at all times. The jobholder must know when to seek direction from the Practice Nurse, Doctor or Practice Manager

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training (minimum annually)
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Assess own performance and take accountability for own actions, either directly or under supervision
• Alert other team members to issues of quality and risk
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Skills

Essential

• Previous experience using:
• ICE
• Emis Web
• Docman 10

Experience

Essential

• Experience as a HCA in a GP Practice.
• Please do not apply for this position unless you are an experienced HCA in PRIMARY CARE.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hill Top Medical Centre

Address

15 Hill Top Road

Oldbury

West Midlands

B68 9DU

United Kingdom

Employer's website

https://hilltopmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• When necessary, enter requests for home visits onto the computer, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Advise patients of relevant charges for private (non NHS) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.
• Monitor and complete clinical system tasks as required by the Reception Supervisor, Practice Manager and GPs.
• Premises:

• Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

• When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Undertake any other additional duties appropriate to the post as requested by the Reception Supervisor or the Practice Manager.
• Attend team and practice meetings.

Give results and/or information to the patient as directed by the doctors.

• Accept and ensure all specimens are clearly labelled and pass on to Healthcare staff for appropriate recording prior to collection by hospital transport.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified to the Health and Safety Team immediately.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attending all training courses and sessions deemed as mandatory by the Practice Manager.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• 3 GCSE's grade A to C, one of which to be English

Experience

Desirable

• Experience of working in a GP Practice.
• Receptionist experience.

Employer details

Employer name

Southgates Medical Centre & The Woottons Surgery

Address

Southgates Medical Centre

41 Goodwins Road

King's Lynn

Norfolk

PE30 5QX

United Kingdom

Employer's website

https://southgatesandwoottonssurgeries.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient Care Advisor (PCA) Job Description

Responsible to: Patient Care Advisor Team Leader / Patient Care Advisor Manager Accountable to: Patient Care Advisor Manager / Practice Manager Hours: As agreed, with flexibility required to meet service needs.

The Patient Care Advisor (PCA) is the first point of contact for patients accessing the practice and plays a vital role in delivering an efficient, professional and compassionate service.

The post holder will provide high-quality reception and administrative support, ensuring patients are signposted to the most appropriate service while supporting the safe and effective operation of the practice. You will work collaboratively with the wider multidisciplinary team to provide an excellent patient experience and contribute to the smooth running of practice services.

Welcome patients and visitors in a courteous, professional and compassionate manner. Provide excellent customer service both face-to-face and over the telephone, dealing with enquiries sensitively and efficiently. Maintain patient confidentiality, manage difficult conversations calmly and professionally, and promote a positive image of the practice.

Answer incoming calls promptly and courteously, assess patient needs using agreed protocols and signpost appropriately. Book, amend and cancel appointments using SystmOne and manage appointment requests in accordance with practice policies and total triage processes. Take accurate messages and ensure timely communication with clinicians and colleagues.

Support patients who are unable to complete SystmConnect requests independently and complete requests on their behalf where appropriate. Promote and support the use of the NHS App, SystmConnect and other online services, ensuring sufficient information is obtained to enable appropriate clinical triage.

Book, amend and cancel appointments across clinical services, ensuring patients are booked into the most appropriate appointment type. Explain appointment processes clearly and escalate urgent clinical concerns in accordance with practice policy.

Help patients access the most appropriate NHS or community service. This includes Pharmacy First, community pharmacies, NHS 111, urgent treatment centres, community services, social prescribing, mental health services, local authority services and voluntary organisations.

Process new patient and temporary resident registrations, update demographic information, verify identity where required and maintain accurate patient records.

Provide administrative support to the clinical team, including raising pathology and diagnostic test requests where authorised, booking interpreters, processing post, scanning and workflowing clinical correspondence and supporting wider practice administrative processes.

Maintain accurate and timely information within SystmOne, follow document management procedures and comply with GDPR and Information Governance requirements. Confidentiality must be maintained at all times.

Work collaboratively with clinicians and the wider practice team, support colleagues during busy periods and provide cover across reception positions. Participate in team meetings and contribute to service development and improvement.

Follow practice policies and procedures, report incidents and patient safety concerns and participate in audits and continuous improvement. Comply with safeguarding, infection prevention and Health & Safety requirements and promote equality, diversity and inclusion.

Participate in annual appraisal, complete mandatory training and maintain ongoing professional development.

This job description is not exhaustive and may be amended to meet the changing needs of the practice.

Person Specification

Experience

Essential

• Previous experience in a customer service, reception, administrative or other public-facing role.
• Experience of dealing with people by telephone and/or face-to-face in a professional environment.
• Experience of using IT systems and accurately entering, retrieving and maintaining information.
• Experience of working effectively as part of a team.
• Experience of managing a varied workload and prioritising tasks in a busy environment.

Desirable

• Previous experience of working within General Practice or another NHS/healthcare setting.
• Previous experience in a busy GP reception or patient-facing environment.
• Experience of using SystmOne and/or SystmConnect.
• Experience of supporting patients to use the NHS App or other digital healthcare services.
• Knowledge or experience of patient navigation, signposting and NHS primary care pathways.

Qualifications

Essential

• Good standard of general education, including GCSE English and Maths (or equivalent).
• Good level of written and spoken English.
• Evidence of willingness to undertake training and continued learning relevant to the role.

Desirable

• Relevant qualification in customer service, business administration, healthcare or a related field.
• Previous training or recognised qualification relevant to working within a healthcare or patient-facing environment.
• Evidence of additional training in areas such as safeguarding, confidentiality, Information Governance or customer care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Peter’s Medical Centre

Address

St Peter's Health Centre

30-36 Oxford Street

Brighton

BN1 4LA

United Kingdom

Employer's website

https://stpetersmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role-Specific Information Job Title: 37 hours per week maternity fixed term cover

Location: Cross site at Spinney Medical Centre and Eccleston Medical Centre

Job Responsibilities

The Patient Care Advisor / Administrator is responsible for providing high-quality administrative and front-line support to ensure the smooth day-to-day running of the practice. The postholder will deliver excellent patient service, manage appointments and enquiries efficiently, maintain accurate patient records, and support the clinical and management teams in delivering safe, patient-centred care.

Key duties include:

• Welcoming and assisting patients in a professional and courteous manner
• Managing telephone calls, appointment bookings, and patient enquiries
• Processing prescriptions, referrals, and administrative documentation
• Maintaining accurate and confidential patient records in line with practice policies
• Supporting clinicians and the wider practice team with administrative tasks
• Ensuring compliance with NHS regulations, data protection, and confidentiality standards
• Assisting with general office duties to support the effective operation of the practice

Person Specification

Qualifications

Essential

• Qualifications
• GCSEs (or equivalent) including English and Maths
• NVQ Level 2/3 in Business Administration or Customer Service (desirable)
• Evidence of commitment to ongoing personal and professional development

Desirable

• Requirements
• The successful candidate will have experience in a customer-facing or administrative role, ideally within a healthcare or GP practice environment. They will be organised, approachable, and able to work effectively in a busy setting while maintaining a professional and compassionate manner.
• The successful candidate will demonstrate:
• Excellent communication and interpersonal skills
• Strong organisational and time management abilities
• The ability to work independently and as part of a team
• Good IT and administrative skills
• A caring and patient-focused approach
• The ability to remain calm and resilient under pressure
• Understanding of confidentiality and data protection requirements
• Experience using clinical systems such as EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Spinney Medical Centre

Address

23 Whittle Street

Toll Bar

St Helens

Merseyside

WA10 3EE

United Kingdom

Employer's website

https://www.spinneymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: THE PARTNERS (Clinically)

THE PRACTICE MANAGER (Administratively)

HOURS:

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GMC Registration

Experience

Essential

• Experience of working in a Primary Care setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bridgegate Medical Centre

Address

Winchester Street

Barrow-in-furness

Cumbria

LA13 9SH

United Kingdom

Employer's website

https://www.bridgegatemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the receptionist There may be, on occasion, a requirement to carry out other tasks; this will be dependent on factors such as workload and staffing levels:

a. Process and effectively signpost patients to the appropriate healthcare professional depending on the presenting condition

b. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

c. Process patient requests for appointments

d. Provide an excellent standard of customer service on the reception desk

e. Process repeat prescription requests

f. Initiate contact with and respond to requests from patients, team members and external agencies

g. Enter read-code data on EMIS Web

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into the patients healthcare records as necessary

k. Direct requests for information, e.g. SAR, insurance/solicitors letters and DVLA forms, to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Maintain a clean, tidy, effective working area at all times

o. Monitor and maintain the reception area and noticeboards

p. Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a. Participate in practice audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scan patient-related documentation and attach scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. As required, support the prescription clerks in the management of repeat prescriptions, ensuring that they are processed accurately and efficiently

f. Order and monitor stationery supplies

Person Specification

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (planning & organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Ability to follow clinical policy and procedure

Desirable

• Competent in the use of Office and Outlook
• EMIS

Experience

Essential

• Experience of working with the general public
• Experience of working in a healthcare setting

Desirable

• Competent in the use of Office and Outlook
• Experience of working in primary care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• Active signposting or Care Navigator training qualification
• Healthcare qualification (level 2) or working towards gaining equivalent level
• Customer service qualification (NVQ) or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Five Oaks Family Practice

Address

47 Graham Street

Beswick

Manchester

M11 3BB

United Kingdom

Employer's website

https://fiveoaksfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To open all post, except private and confidential items. To distribute to appropriate partner/manager/member of staff. To scan patient specific mail onto the clinical record.
• To enter and accurately read code relevant correspondence into the computer system.
• To summarise patient paper records onto the computer system.
• Check pathology test results have been received from the hospital action normal results as appropriate and distribute to appropriate GPs.
• To provide cover for annual leave/sickness within the administration department and reception
• To be able to run searches on EMIS web and action as required.
• To action requests from Solicitors for copy medical records.
• To manage the call/recall system for patients with Chronic Diseases.
• To complete administrative work for GP contract/enhanced services, including CQRS.
• Ensure that the childhood vaccination and immunisation records are submitted to Cheshire Health Agency on a quarterly basis
• Completion of the monthly FP34 return for the Prescription Pricing Authority.
• Inputting/scanning all patient specific documents into the EMIS computer system and DOCMAN system.
• Attend meetings as required.
• Understanding of and adherence to the need for strict confidentiality. This is to be maintained at all times whether in or out of working hours. Patient or practice matters must not be discussed outside the premises.
• Any other duties, appropriate to the grade, as required from time to time, in consultation with the Practice Manager/Partners, to ensure the smooth running of the practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Previous office experience

Desirable

• Previous experience within a GP practice
• Previous use of EMIS computer system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Neston Medical Centre

Address

Liverpool Road

Neston

Cheshire

CH64 3RA

United Kingdom

Employer's website

https://nestonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

4 Sessions.

Leach Heath Medical Centre is a well-established, forward thinking, friendly, training practice with an expanding list size of 8,500 patients. The practice is a purpose built medical centre located in Rubery on the Birmingham/Worcestershire border, in close proximity to a number of rural villages and with excellent links to Birmingham City Centre. We are part of Our Health Partnership https://ourhealthpartnership.com/ and use EMIS Web. We are also proud to have been rated Good overall by CQC and are a high achievers in QOF.

The team consists of 3 Partners and 3 Salaried GPs working alongside a team of Nurses, HCAs, Receptionists and Admin Staff.

Due to existing Partners reducing their weekly sessions, the retirement of one of our Salaried GPs and an increasing list size, we are seeking an enthusiastic and motivated GP to join our team. As a teaching practice, we value shared learning and peer support and we have regular whole team clinical meetings and informal coffee catch ups.

Person Specification

Eligibility

Essential

• Eligible to work in General Practice in the NHS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leach Heath Medical Centre

Address

Leach Heath Lane

Rednal

Birmingham

B45 9BU

United Kingdom

Employer's website

https://lhmc.digipractice.org/ (Opens in a new tab)

Job description

Job responsibilities

You will lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care.

You will support the Group by working within professional boundaries as part of a multi-disciplinary team, to ensure the effective and efficient use of medicines, and deliver key objectives.

Please see the attached full job description for this role.

Person Specification

Experience

Essential

• Working as a qualified Pharmacy Technician
• Working in a role involving administrative duties e.g. data checking and charging
• Working in a patient facing role providing information and/or advice
• Working both independently and as part of a team
• Working with multidisciplinary teams
• Working in a pressurised environment with differing or conflicting priorities
• Working with confidential information
• Experience of medicine optimisation and reconciliation
• Working with pharmacy or clinical information systems

Desirable

• Working within primary care/General Practice
• Experience of repeat prescribing processes
• Experience of medication reviews
• Experience using SystmOne or other primary care clinical systems
• Analysis and reporting of prescribing data

Skills and Knowledge

Essential

• Audit skills
• Good interpersonal and communication skills
• Good IT skills including the Microsoft Office suite
• Understanding of legislation and guidelines on medicines management
• Knowledge of shared care protocols
• Leading improvement skills

Desirable

• Knowledge of QOF, enhanced services and NHS contractual requirements

Qualifications

Essential

• GCSE grade A to C or equivalent English & Maths
• Recognised Pharmacy Technician qualification

Desirable

• Medicines Management qualification
• Approved training pathway completion e.g. Pharmacy Educational Pathway (PCPEP) or Medicines Optimisation in Care Homes (MOCH)

Registrations

Essential

• Registered as a Pharmacy Technician with the General Pharmaceutical Council (GPhC)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ruby Country Medical Group

Address

Dobles Lane

Holsworthy

Devon

EX22 6GH

United Kingdom

Employer's website

https://www.rubycountrymedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Maintaining and monitoring the practice appointment system
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately.
• Signpost patients to the correct service.
• Explaining practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Advise patients of relevant charges for private (non-General Medical Services), accept payment and issue receipts.
• Input data into the patients healthcare records, as necessary.
• Direct requests for information i.e. SAR, insurance / solicitors letters, and DVLA forms to the administrative team
• Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently.
• Process repeat prescription requests received by any means of communication in accordance with practice protocol.
• Ensure all prescription requests are processed and are ready for collection within the required and expected timeframe.
• Generate requests for medication on behalf of the patient for non-repeat items.
• Discuss with patients their requirements, encouraging patients to order only what they require.
• Act upon compliance issues, liaising with the appropriate clinician.
• Ensure medication reviews are arranged by maintaining an accurate recall system.
• Effectively liaise with external services, i.e., district nurses, to ensure medicaments are arranged for housebound patients.
• Initiate contact with and respond to, requests from patients, team members, and external agencies.
• Manage all queries as necessary in an efficient manner.
• Act as a chaperone as required.
• Be aware of your duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.
• Undertake all mandatory training and induction programmes deemed suitable by the Practice Manager / Partners.
• Be an integral part of the general practice team.
• Support all clinical staff with general tasks as requested.
• Maintain a clean, tidy, effective working area at all times.
• Providing administrative support to the Practice as required, including filing, photocopying, scanning, culling of notes.
• Support reception staff, providing cover during staff absences.
• Scanning of patient related documentation and attaching scanned documents to patients healthcare records
• Complete opening and closing procedures in accordance with the duty rota.
• Support administrative staff, providing cover during staff absences.
• Participate in local initiatives to enhance service delivery and patient care.
• Support the Operations Manager in reviewing and updating the Prescribing Policy and SOPs
• Any other duties commensurate with this position

Person Specification

Qualifications

Essential

• A good standard of education, with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• AMSPAR Receptionists Qualification
• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of reception duties
• Experience of working with the general public
• Experience of working in Primary Care / health care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Willenhall Primary Care Centre 1

Address

Remembrance Road

Coventry

West Midlands

CV3 3DG

United Kingdom

Employer's website

https://willenhallprimarycarecentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Full job description available upon request - main duties of the Compliance Coordinator position are detailed above.

Person Specification

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Ability to take instructions
• Excellent interpersonal skills with the ability to build positive working relationships.
• Problem solving & analytical skills
• Ability to follow policy and procedure

Desirable

• EMIS / DOCMAN user skills
• Ability to provide guidance and informal training to administrative staff

Experience

Essential

• Experience of administrative duties
• Experience of working with the general public

Desirable

• Experience of working in primary care
• Experience as working as an administrator in a GP practice
• Experience supporting or training administrative staff.

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Proactive and solution-focused, with the ability to make constructive suggestions to improve processes

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)

Desirable

• NVQ Level 2 in Health and Social Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Victoria Medical Centre

Address

Victoria Medical Centre

Victoria Drive

Eastbourne

East Sussex

BN20 8NH

United Kingdom

Employer's website

https://www.victoriamedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the reception/admin team will include direction from the assistant practice manager via the practice manager. These may be varied dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• GCSE English A to C
• IT skills (Microsoft Office)
• EMIS Web experience

Desirable

• Patient care / patient support

Experience

Essential

• Excellent communication skills both verbally and virtually.
• Must be able to always work in a calm and courteous manner.
• Must be able to work on own initiative and as part of a team.
• Experience of dealing with the public (GP practice desirable).
• Neat and tidy in appearance with appropriate work attire.
• Good IT skills (word, excel, emails, docman, accurx).
• Worked previously in general practice. Knowledge of EMIS WEB.

Desirable

• Previous experience in a GP surgery.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alexandra Group Medical Practice

Address

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN

United Kingdom

Employer's website

https://www.alexandrapractice.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of secretarial and clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols

Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English.
• Computer Literate/Keyboard Skills

Desirable

• Understanding of safeguarding for adults and children.

Experience

Desirable

• Experience of working in a General Practice or NHS
• Customer service experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eric Moore Partnership Medical Practice

Address

Medi Centre

Tanners Lane

Warrington

WA2 7NJ

United Kingdom

Employer's website

https://ericmoorepartnership.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Line manager: Senior Receptionist

Accountable to: Operational Manager, Practice Manager or GP Partner in their absence

Job summary

The role of Medical Receptionist at Alderley Edge Medical Practice is to provide comprehensive reception and administrative support tothe GP Partners, Operational Manager and the Practice Manager.

To support the clinical team by signposting patients to the appropriate healthcare professional or service, working as part of a multidisciplinary team.

We expect the candidate to undertake reception duties, supporting the administrative team in delivering a polite and professional service to the patient population. This will include daily duties as part of task list, open and close as required, and managing administrative duties to support the clinical team and patients.

The successful candidate will be well organised, a team player, able to prioritise their work, have good attention to detail and have excellent communication skills.

Person Specification

Experience

Essential

• Experience in dealing with the public
• Excellent customer service skills
• Excellent communication skills

Desirable

• Experience of working in General Practice.
• Previous experience with EMIS
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alderley Edge Medical Centre

Address

Alderley Edge Medical Practice

Talbot Road

Alderley Edge

Cheshire

SK9 7HR

United Kingdom

Employer's website

https://www.alderleyedgegp.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

As our HCA you will support the wider clinical team in delivering high quality care to our patients. Your must be experienced and competent in:

• Phlebotomy (venepuncture)
• NHS Health Checks
• Blood pressure monitoring
• Height, weight and BMI measurements
• New patient health assessments
• Recording clinical observations accurately
• Infection prevention and control procedures
• Working within a primary care environment

Person Specification

Qualifications

Essential

• Good standard of general education.
• Qualified in phlebotomy

Experience

Essential

• Minimum of 1 years experience in a HCA or Health Care Support Worker role

Desirable

• Experience of working in a GP Practice
• Experience of using EMIS

Personal Qualities

Essential

• Excellent communication and interpersonal skills
• Compassionate, professional, and patient-focused
• Work effectively both independently and as part of a team
• Maintains confidentiality and adheres to professional standards
• Organised, flexible, and reliable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Withnell Health Centre

Address

Dr Dawouds Surgery

652 Preston Road

Clayton-le-woods

Chorley

Lancashire

PR6 7EH

United Kingdom

Employer's website

https://www.withnellhc.co.uk (Opens in a new tab)

Job description

Job responsibilities

You can expect:

• To be part of a wonderful multi-disciplinary, close net team, who support each other including: GP partners, Salaried GPs, GP Registrars, Clinical Pharmacists, Physicians Associates, ANP, Experienced nurses, HCAs, Nursing associate, Medical assistants, Social prescribers, Patient Advocates, Care coordinators, Wellbeing Practitioner, Health coaching, Dieticians, Psychologists, In-house Physiotherapy, Welfare and benefits advisors, Wonderful volunteers organising groups for patients to attend. The list goes on!
• A brilliant LTC team made up of Clinical Pharmacists, Nurses, HCAs and nursing associate.
• An appointment system that allows you to book the time you want for your patient. 10 mins slots are long gone!
• Access to Phlebotomy, ECG, Spirometry, Minor Surgery, Joint injections, Coils, Implants and Sexual health services on site.
• A strong focus on continuity of care.
• On calls supported by Physicians associates.
• A triage system enabling appointments to be booked efficiency with the right person.
• Fantastic back room support with document handlers, coders, secretaries and duty administrators ready to support you.
• A dedicated re-call team to ensure we support patients to have annual reviews and hit QoF and other targets.
• The ability to develop personal interests, teaching and become a trainer
• Opportunities to get involved with quality improvement projects, audit and support us to focus on driving the practice forward.
• Be part of a team that focuses on patient safety and supporting colleagues with weekly clinical meetings, daily huddles for case discussions and quarterly significant event and new cancer case discussions.
• Daily fresh fruit available, regular bring a dish to work day, Yoga, Walk and Talk meetings, Nights out, Away Days, Christmas, Easter and Eid presents and who could forget our Christmas Parties!
• Competitive salaries with annual appraisal and generous CPD allocation.
• Paid Indemnity.

Please get in touch to book a visit with the Practice Manager and together with one of the GP partners, we would love to show you around.

Person Specification

Experience

Essential

• Eligible to work in General Practice in the NHS MRCGP Qualification

Desirable

• Experience as a GP educator. Experience of appraisal in practice or other setting. Additional clinical skills beyond general practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Lawson Practice

Address

The Lawson Practice

85 Nuttall Street

London

N1 5HZ

United Kingdom

Employer's website

https://www.lawsonpractice.nhs.uk/index.aspx (Opens in a new tab)

Job description

Job responsibilities

BERRY LANE MEDICAL CENTRE

BERRY LANE

LONGRIDGE

PRESTON

PR3 3JJ

TEL: 01772 376777

JOB DESCRIPTION

JOB TITLE: MEDICAL RECEPTIONIST / CARE CO-ORDINATOR

REPORTS TO: PRACTICE DIRECTOR

HOURS OF WORK: 37 HOURS PER WEEK

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits into the visit book, ensuring careful recording of all relevant details in line with practice guidelines
• Action repeat prescription requests and ensure that they are ready for collection by the patient within specified timescales.
• Ensure that all associated paperwork is completed for all surgeries and clinics
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required.

• Patient notes and correspondence:

o Retrieve and re-file records as required, ensuring strict alphabetical order is adhered to

o Ensure correspondence, reports, results etc are scanned promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

o Ensure records are kept in good repair with all necessary information on the outside cover clearly visible.

• Premises:

o Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

o When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

• Ensure that all new patients are registered onto the computer system promptly and accurately
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Experience

Essential

• Experience of working directly with members of the public in a
• busy office environment
• Experience of answering telephone calls in a high volume
• environment
• Experience of working in an administrative office environment
• Experience of working as part of a team
• Experience of a Customer Care/Service role

Desirable

• Experience of working directly with members of the public in
• general practice or other NHS environment

Qualifications

Essential

• Good general secondary education
• Educated to GCSE level standard to include Maths and English

Desirable

• NVQ in customer care, administration and business or equivalent qualifications

Other

Essential

• Accurate and thorough approach
• Interested in learning new skills and taking on new challenges
• Confident personality
• Highly motivated

Skills and Knowledge

Essential

• Excellent keyboard and computer skills.
• Excellent communication skills.
• Excellent verbal communication skills and the ability to deal
• with people in person and on the telephone.
• Strong appreciation of customer service skills.
• Proven organisational ability.
• Ability to work with a wide variety of tasks and under pressure.

Desirable

• Experience of using a GP clinical computerised system.
• Experience of using Microsoft word and excel.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Berry Lane Medical Centre

Address

Berry Lane

Longridge

Preston

Lancashire

PR3 3JJ

United Kingdom

Employer's website

https://www.berrylanemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Healthcare Administrator to the Nursing Team

REPORTS TO: Healthcare Administration Manager/Deputy

HOURS: 37 hours per week

Job Summary

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way by telephone and on the helpdesk

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Healthcare Admin Manager, Deputy, Practice Manager, dependent on current and evolving Practice workload and staffing levels:

• Maintaining security in accordance with Practice protocols
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stock consulting rooms as required
• Assist in preparation & setting up of the working environment & nursing clinical rooms for appropriate procedures & maintaining the organisation of them
• Set up clinic templates on to the IT system
• Co-ordinating the ordering & maintaining supplies used within the nursing team

• Providing clerical assistance to Practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste in line with practice health and safety policy
• Keeping the reception areas, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Attending departmental meetings
• Other duties as required by the line manager

Underpinning Policies

Confidentiality:

Adhere to the General Data Protection Regulations (GDPR) May 2018.

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk and contribute to the practice risk register as needed
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

This job description may be subject to change from time to time to reflect the changing needs of the Practice, but it is a correct reflection of the type of duties that need to be undertaken.

Litchdon Mission Statement

Providing quality healthcare by valuing both patients and staff in a supportive and sustainable environment.

Litchdon Values

• Compassionate Care We treat staff, patients, carers, and relatives with kindness, respect, and dignity, fostering a culture of mutual empathy.
• Holistic wellbeing We prioritise the physical, mental, and emotional wellbeing of our staff which then enables them to deliver person centred care.
• Positive reliable teams We cultivate professional, approachable, and cohesive teams built on loyalty, trust, and mutual respect, enabling them to deliver safe and effective care to patients.

• Family focussed We support the work-life balance of our staff and recognise the importance of family for patients and colleagues alike.
• Innovation and Growth We embrace change, prioritise sustainability, and nurture professional development across the workforce to improve processes and patient care.
• Environmental Responsibility We are mindful and committed to be as eco-friendly as possible by ensuring we consider the impact of our practice on both the community and the planet.

Full Job Description is attached.

Person Specification

Knowledge and skills

Essential

• Good interpersonal and communication skills.
• Work as part of a team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Litchdon Medical Centre

Address

Landkey Road

Barnstaple

EX32 9LL

United Kingdom

Employer's website

https://www.litchdonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Pharmacy Technician

Location: Plowright Medical Centre

Hours: Part time, the post will be for 2 days per week: Monday essential and second day can be a choice of Tues, Wed or Friday to suit candidate.

Post is predominately practice based but may encompass some remote working as part of the role at the request of the practice manager or lead pharmacist.

Reports To: Practice pharmacist & Lead PCN Pharmacist

Job Purpose

The Pharmacy Technician will work as part of the multidisciplinary team to support the safe, effective and efficient delivery of pharmaceutical services within the practice.

The role requires a proactive individual who can work independently while maintaining excellent communication with clinicians, patients and external healthcare providers.

Key Responsibilities

Medicines Management

• Process and manage repeat prescription requests in accordance with practice protocols.
• Undertake medication reconciliation following hospital discharge and outpatient appointments.
• Support medicines optimisation to improve prescribing quality and patient safety.
• Identify prescribing issues and refer complex clinical matters to the GP or Clinical Pharmacist.
• Assist with medication monitoring programmes and ensure patients receive appropriate reviews.
• Liaise with community pharmacies, hospitals and care homes regarding medication queries.

Prescription Management

• Resolve prescription queries from patients and community pharmacies.
• Support the management of acute and repeat prescribing systems.
• Monitor high-risk medicines in accordance with practice protocols.
• Assist in reducing medicines waste and promoting cost-effective prescribing.

Patient Care

• Communicate effectively with patients regarding medication-related queries within the scope of the role.
• Provide advice on medication use where appropriate and refer complex issues to a clinician.
• Support patients in understanding changes to their medication following hospital discharge or clinical review.

Clinical Administration

• Maintain accurate and up-to-date patient records using the clinical system.
• Code clinical information accurately.
• Support the implementation of prescribing alerts, recalls and medication safety initiatives.

Quality Improvement

• Participate in prescribing audits and quality improvement projects.
• Contribute to Significant Event Analysis (SEA) and learning activities where appropriate.
• Assist with achieving Quality and Outcomes Framework (QOF) and Enhanced Service targets where relevant.

Communication

• Develop effective working relationships with the PCN and practice staff.
• Attend team meetings as required.
• Escalate concerns regarding medication safety promptly to the appropriate clinician.

Information Governance

• Maintain patient confidentiality at all times.
• Comply with GDPR, NHS Information Governance requirements and practice policies.
• Ensure accurate documentation within the clinical record.

Professional Responsibilities

• Maintain registration with the General Pharmaceutical Council (GPhC).
• Undertake mandatory and role-specific training.
• Maintain Continuing Professional Development (CPD).
• Work within the scope of competence and seek advice where appropriate.
• Comply with all practice policies, procedures and professional standards.

General Responsibilities

The post holder will:

• Promote equality, diversity and inclusion.
• Maintain a professional and courteous manner at all times.
• Participate in appraisal and personal development.
• Comply with Health and Safety legislation and infection prevention policies.
• Undertake any other duties appropriate to the role and grade, as reasonably requested by the Partner GPs or Practice Manager.

Person Specification

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC).
• Recognised Pharmacy Technician qualification.

Knowledge and Skills

Essential

• Good understanding of medicines management.
• Excellent communication and interpersonal skills.
• Strong organisational skills and attention to detail.
• Good IT skills, including Microsoft Office.
• Ability to prioritise workload and work independently.
• Ability to work effectively within a multidisciplinary team.

Experience

Essential

• Previous experience working in General Practice or Primary Care
• Knowledge of SystmOne/TPP clinical software or other GP clinical systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swaffham & Downham Primary Care Network

Address

Plowright Medical Centre

1 Jack Boddy Way

Swaffham

Norfolk

PE37 7HJ

United Kingdom

Employer's website

https://www.swaffham-doctors.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Job Responsibilities:

• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use Care Navigation / Signposting when booking patient appointments
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto the clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Enter patient information on to the computer as required.

o Ensure correspondence, reports, results etc are filed promptly and in the correct records, ensuring that all recent correspondence is available when patients are seen.

• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Complete electronic tasks from GPs, Management, Hospitals and outside agencies.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good communication skills
• Computer literate
• Honest, reliable and flexible

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Good communication skills
• Computer literate
• Honest, reliable and flexible

Desirable

• Experience of working in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Garforth Medical Practice

Address

Church Lane

Garforth

Leeds

LS25 1HB

United Kingdom

Employer's website

https://www.garforthmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Deliver a high standard of Practice Nurse Duties

Recognise and work within own competence and professional code of conduct as regulated by the NMC

To maintain current NMC registration and comply with all revalidation requirements throughout employment

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise and manage own workload in a manner that maintains and promotes quality

Deliver care according to NSF, NICE guidelines and evidence-based care

Ensure accurate notes of all consultations and treatments are recorded adequately on the computer

Participate in home visiting services where required by service need and where appropriately trained and insured

Participate in practice learning and development sessions with other clinical staff

Participate in own personal development and appraisal

Mentor clinical staff where competencies allow

Provide cover for the wider Practice Nursing team as circumstances dictate

CLINICAL RESPONSIBILITIES

Deliver evidence-based nursing care to patients within own scope of practice.

Undertake assessment, diagnosis, treatment, screening, health promotion, and chronic disease management.

Provide care for patients with long-term conditions including:

• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease

Undertake cervical screening and women's health services where appropriately trained.

Administer vaccinations and immunisations in accordance with national guidelines.

Manage wound care, dressings, and minor illness presentations.

Provide health education and lifestyle advice.

Participate in safeguarding processes for children and vulnerable adults.

Immunisation Lead

Infection prevention and control lead.

Maintain a documented competency framework for nurses, nursing associates, healthcare assistants and trainees, confirming competence before staff undertake new or extended duties.

Delegate duties only to appropriately trained and competent staff, provide suitable supervision and review the outcomes of delegated care.

Provide or arrange regular clinical supervision, reflective practice and protected learning opportunities for the nursing team, escalating concerns about competence, conduct or patient safety appropriately.

Oversee the safe storage, administration, recording and disposal of medicines, including current PGDs and Patient Specific Directions, emergency medicines, anaphylaxis arrangements and the reporting and review of medication or vaccination incidents.

Assist the Practice Manager to co-ordinate national and seasonal immunisation programmes, including vaccine ordering, stock rotation, cold-chain monitoring and audits, management of breaches, vaccine wastage, uptake monitoring and assurance that vaccinators remain trained, competent and authorised.

Maintain an annual infection prevention and control audit programme and action plan, monitor completion of actions, liaise with specialist infection prevention teams and support the management of outbreaks and significant infection risks.

Recognise, document and escalate safeguarding concerns in accordance with practice policies and local pathways, and ensure the nursing team completes required safeguarding training and supervision.

Report and contribute to the investigation of clinical incidents and near misses, implement learning from significant events, complaints, audits and patient safety alerts, and monitor agreed improvement actions.

Ensure clinical and emergency equipment is appropriately checked, serviced, calibrated, cleaned and safe to use, with relevant records maintained and staff trained in its use.

Ensure care is delivered in accordance with requirements relating to informed consent, mental capacity, chaperoning, confidentiality, reasonable adjustments and accessible communication.

LEADERSHIP RESPONSIBILITIES

Provide day-to-day leadership and supervision of the nursing team.

Practice nurse team and HCA Leadership. Lead, support and manage other members of the nursing team, including trainees; to maximise potential within the team.

Ensure skills within the practice nurse team are appropriate and effectively used to deliver care. Support the nursing team in developing their skills and expertise.

Ensure an effective nurse appointment system is in place, in collaboration with the Assistant Practice Manage. Ensure adequate and appropriate nurse cover is available within the practice.

Lead and monitor the development and implementation of policies, standards, and guidance across the practice nurse team.

Lead the practice nurse team in the planning and implementation of local guidance, protocols, and standards, as well as local projects or initiatives.

Carry out annual appraisals and support personal development plans.

Oversee and achieve QOF, IIF and care targets.

Monitor and advise on the effective use of the physical and financial resources by the practice nursing team, including ordering.

Ensure a robust system is in place for the practise nurse appraisals and revalidation.

Enable the practice nurse team to apply and improve clinical governance and risk management systems.

Work to ensure that the Practice remains safe and effective, including the use of clinical audits and learning from significant events and complaints.

Help to ensure the Practice provides a supportive environment for clinicians, trainees, and other employees. Support colleagues' wellbeing, learning and professional development, as well as your own.

Involvement in nursing team recruitment.

Plan nursing capacity and skill mix in response to patient demand, contractual requirements and service priorities, contributing to rotas, leave planning, contingency arrangements and business continuity.

Support recruitment, induction, probation, performance management, succession planning and the development of staff returning to practice or undertaking new competencies.

Advise the Practice Manager and GP Partners on nursing workforce, clinical service and patient safety risks, and contribute relevant matters to the practice risk register.

Ensure appropriate use of the clinical system, templates and coding, monitor the quality of nursing data and recall systems, and support safe digital working and downtime procedures.

Use population-health and clinical data to identify gaps in care and inequalities in access or outcomes, and develop targeted quality-improvement, prevention and health-promotion activity.

Contribute to relevant PCN, ICB, public-health and wider system initiatives, representing the nursing service where agreed.

ADMINISTRATION AND PROFESSIONAL RESPONSIBILITIES

Participate in the administrative and professional responsibilities of the practice team

Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes

Ensure the clinical computer system is kept up to date with accurate details recorded and amended

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Ensure collection and maintenance of statistical information required for regular and ad hoc reports and audit

Attend and participate in practice meetings as required

SEE ATTACHED JOB DESCRIPTION FOR FULL JOB DESCRIPTION

Person Specification

Personal Attributes

Essential

• Friendly and approachable manner
• Professional in approach
• Calm and able to work under pressure
• Good use of initiative
• Able to work as part of a multi-skilled team (with and/or without direct supervision)
• Willing to undergo any training related to the job role
• Flexible with working hours (and to cover sickness and annual leave)

Qualifications

Essential

• Registered General Nurse with current NMC registration
• Recognised Training / qualification in Cervical Cytology screening
• Recognised Training / qualification in Anticoagulation management
• Recognised Training / qualification in Chronic Disease Management (including Asthma and COPD)
• Recognised Training / qualification in diabetes management
• Recognised Training / qualification Women's Health (include Contraception and HRT)
• Recognised Training / qualification in administering adult and childhood vaccination

Knowledge

Essential

• Knowledge of General Practice and Primary Care services
• Knowledge of CQC requirements and quality standards
• Understanding of safeguarding legislation and processes
• Knowledge of Infection Prevention and Control standards
• Understanding of QOF and Enhanced Services
• Knowledge of NHS policies and national healthcare priorities

Desirable

• Understanding of PCNs and integrated working models

Experience

Essential

• Significant experience working within General Practice or Primary Care as a Practice Nurse
• Experience managing patients with Long Term Conditions
• Experience supervising, mentoring and managing staff
• Experience undertaking clinical audit and quality improvement work
• Experience of computers and clinical systems
• Competent in Practice Nurse Duties (including ECGs, wound care, flu vaccinations,)
• Able to work without direct supervision and determine own workload priorities.
• Understands the need to maintain data security and confidentiality of information.
• Excellent communication and interpersonal skills

Desirable

• Practical knowledge of SystmOne (clinical system)
• Experience of workforce planning and rota management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Appletree Medical Practice

Address

47a Town Street

Duffield

Belper

Derbyshire

DE56 4GG

United Kingdom

Employer's website

https://appletreemedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Medical Summariser

Reviewing medical records and producing an accurate summary of the patients medical history

Identification of items to be summarised from patient notes following practice protocol

Chronological Input of above identified items onto computer database (EMIS)

Chronological Input of written summaries onto computer database

To work in conjunction with the Practice Administrator, Data Administrator and General Practitioners

To undertake duties as may be determined from time to time commensurate with the range of activities described above

To observe the practice policy on maintaining confidentiality of information

Liaising with other practices to ensure all information is correct and identify where there may be missing data

Deal with incoming letters documents both electronically and on paper

Scanning documents where required, ensuring information is correct and added to the appropriate patient records

Provide admin support to other members of the team

To ensure coding is done correctly

This list is not exhaustive and may be subject to change in line with the needs of the surgery

Person Specification

Experience

Essential

• Must have experience in summarising medical records
• Experience of working within General Practice
• Good administration skills
• Must have good knowledge of confidentiality

Desirable

• Experience in using Emis Web

Qualifications

Essential

• GCSE Grade A to C in English & Maths

Desirable

• Qualification in Medical Note Summarising

Employer details

Employer name

Huddersfield Road Surgery

Address

6 Huddersfield Road

Barnsley

South Yorkshire

S70 2LT

United Kingdom

Employer's website

http://www.huddersfieldroadsurgery.co.uk/ (Opens in a new tab)