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Wellington Medical Centre

Patient Services Advisor

Wellington Medical Centre View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 12 per year

Posted 6 day(s) ago

Reference: A1748-26-0008

Job summary

Are you looking for an exciting opportunity to join a supportive, professional and friendly GP Practice Team?

We are looking to recruit an members of the Patient Services Team to join our practice in Wellington.We are happy to consider either full-time or part-time hours, provided that the working pattern covers the surgerys opening hours, from 8:00am to 6:00pm.

The Patient Services Advisors provide the first point of contact for patients while projecting a positive and friendly image to them and to other visitors, either in person or via the telephone, and to direct patient queries appropriately in a courteous and efficient way. They are responsible for undertaking a wide range of administration duties and the provision of general support to the multidisciplinary team.

Main duties of the job

Duties can include but are not limited to:

Assisting patients via the telephone or face to face in an efficient and caring manner
Being the first point of contact for patients and all visitors to the surgery, presenting a calm and friendly image.
Dealing with enquiries efficiently, courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel
Making appointments and operating the appointments system as directed by the GP Partners
Receiving requests for repeat prescriptions and ensuring that requests are acted upon in accordance with Practice policies and procedures
Explaining practice registration arrangements and formal requirements to new patients and those seeking temporary registration
Opening the premises punctually in the morning and to make all necessary preparations to receive patients
Ensuring that the rights, confidentiality and privacy of the patient are observed at all times.

About us

Wellington Medical Centre is a well established, large training practice, providing high quality care to our 22,600 patients.

We will ensure that you feel welcome, well supported and a valued member of our team.

Benefits of working for Wellington Medical Centre:

Access to the NHS Pension Scheme with 20% employer contribution
Life assurance scheme via the NHS Pension scheme
Dedication to staff development and educational opportunities
NHS & Blue Light Card Discounts
Frequent social outings

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£12.71 an hour - reviewed annually

Contract

Permanent

Working pattern

Full-time, Part-time

Reference number

A1748-26-0008

Job locations

Mantle Street

Wellington

Somerset

TA21 8BD

United Kingdom

Job description

Job responsibilities

Reception Front Desk & General Duties

A large proportion of your time will be taken assisting patients via the telephone or face to face in an efficient and caring manner
To ensure that the telephone service is operating correctly.
To be the first point of contact for patients, receiving and directing patients and other visitors appropriately.
To present a calm and friendly image to patients.
To advise patients of relevant charges to private (non-National Health Service) services, accept payment and issue receipts for same.
To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively.
To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel.
To make appointments and operate the appointments systems as directed by the GP partners
Using your judgement and communication skills, to ensure that patients in urgent need are flagged to the Lead GP in a logical and non-disruptive manner or directed to more urgent care where appropriate.
To receive requests for repeat prescriptions and ensure that requests are acted upon in accordance with Practice policies and procedures.
Enter accurate information on to the computer systems as required.
To leave Reception with no unresolved problems for the next shift wherever possible, or ensure unresolved problems are properly handed over to incoming staff
To undertake a variety of tasks at the request of Doctors, for example telephoning the laboratory for test results and recording accurately in the patients notes, contacting the patient to request they come in for blood tests or a consultation.
To ensure locum staff can access the computer systems, have everything they require for their session and know where to find other things they may need e.g. emergency drugs and resuscitation equipment.

Patient Registrations

To comply with the Practices Registration procedures
To explain practice arrangements and formal requirements to new patients and those seeking temporary registration.
To check and ensure that the patient lives within the practice area before accepting a new registration.
To process patients change of address (both on computer and paper records) checking that the new address is within the practice area.
To inform the relevant team about patients who have moved out of area so they can begin deduction proceedings and advise appropriate organisations that a patient is deceased.

Premises and Security

To open the premises punctually in the morning and to make all necessary preparations to receive patients.
When last on duty in the evening, to ensure that the building is totally secure and if appropriate that internal lights are switched off and the alarm is activated.
To ensure that computer prescription paper and prescription pads are securely locked away, and to provide them to GPs when requested.
To ensure all computer screens are turned off at the end of each working day in the PSA office/hub.

Health & Safety

To ensure that the Reception and public waiting areas are clean, neat and safe from hazards to the public at all times, tidying toys and magazines as necessary.
To report any incident happening to a member of staff or the public to the Health & Safety Lead Officer or Practice Manager, and to prepare a written report and ensure the person involved is seen by a doctor if necessary.

Administration

To ensure the maintenance of accurate records in line with practice policy
To participate in compiling relevant statistics to meet the requirements of the practice as requested
To ensure the appropriate disposal of confidential waste
To extract, check, file and tidy medical records as required.
To receive incoming post, sort and ensure onward delivery. To prepare outgoing post and record as required.
To update patient records kept on computer.
To contribute towards the achievement of the Practices targets as required.
To use office equipment e.g. fax, photocopier as requested.
To ensure that all equipment is in safe working order, and that any malfunctions are reported appropriately

Education

To support students undertaking work placement at the practice, and new staff as required.

Communication & Liaison

To participate as a member of the Patient Services Team to provide optimum patient care.
To work in a collaborative and co-operative manner with other members of the Practice Team.
To participate in team meetings and participate in Practice and external meetings as required.
To provide patients with clear and concise information appropriate to their needs.
To participate in investigating complaints made by patients relating to the Patient Services Team.
To liaise with the Doctors and regarding their appointment schedules.
To display posters, leaflets and patient information as appropriate, and update notice boards periodically.
To relay messages to appropriate staff including attached staff e.g. District Nurses, Community Nurses, Midwives.

Professional Development

To have a thorough knowledge of all Practice Procedures.
To be responsible for the evaluation of your own work.
To participate in Performance Reviews and in developing his/her own objectives.
To continue professional development through a variety of strategies including attending study days, lectures, seminars, courses and clinical placements.
To undertake further prescribed training as required.

General

To ensure that the rights, confidentiality and privacy of the patient are observed at all times.
To be conversant and comply with the Health & Safety Policy and procedures including fire precautions and procedures for evacuation.
To promote equal opportunities for staff and patients in accordance with Practice Policies.
To provide cover for colleagues who are absent due to annual leave or sickness as required.
This job description is not inflexible. The duties of the post holder may be reviewed and amended from time to time.
To carry out any other duties that are within your area of competence and considered relevant to the post.

Job description

Job responsibilities

Reception Front Desk & General Duties

A large proportion of your time will be taken assisting patients via the telephone or face to face in an efficient and caring manner
To ensure that the telephone service is operating correctly.
To be the first point of contact for patients, receiving and directing patients and other visitors appropriately.
To present a calm and friendly image to patients.
To advise patients of relevant charges to private (non-National Health Service) services, accept payment and issue receipts for same.
To make and receive telephone calls as required in a polite and timely manner, and record messages accurately and comprehensively.
To deal with enquiries from patients efficiently and courteously and with respect, ensuring that the correct details are recorded and either answered or forwarded promptly to relevant personnel.
To make appointments and operate the appointments systems as directed by the GP partners
Using your judgement and communication skills, to ensure that patients in urgent need are flagged to the Lead GP in a logical and non-disruptive manner or directed to more urgent care where appropriate.
To receive requests for repeat prescriptions and ensure that requests are acted upon in accordance with Practice policies and procedures.
Enter accurate information on to the computer systems as required.
To leave Reception with no unresolved problems for the next shift wherever possible, or ensure unresolved problems are properly handed over to incoming staff
To undertake a variety of tasks at the request of Doctors, for example telephoning the laboratory for test results and recording accurately in the patients notes, contacting the patient to request they come in for blood tests or a consultation.
To ensure locum staff can access the computer systems, have everything they require for their session and know where to find other things they may need e.g. emergency drugs and resuscitation equipment.

Patient Registrations

To comply with the Practices Registration procedures
To explain practice arrangements and formal requirements to new patients and those seeking temporary registration.
To check and ensure that the patient lives within the practice area before accepting a new registration.
To process patients change of address (both on computer and paper records) checking that the new address is within the practice area.
To inform the relevant team about patients who have moved out of area so they can begin deduction proceedings and advise appropriate organisations that a patient is deceased.

Premises and Security

To open the premises punctually in the morning and to make all necessary preparations to receive patients.
When last on duty in the evening, to ensure that the building is totally secure and if appropriate that internal lights are switched off and the alarm is activated.
To ensure that computer prescription paper and prescription pads are securely locked away, and to provide them to GPs when requested.
To ensure all computer screens are turned off at the end of each working day in the PSA office/hub.

Health & Safety

To ensure that the Reception and public waiting areas are clean, neat and safe from hazards to the public at all times, tidying toys and magazines as necessary.
To report any incident happening to a member of staff or the public to the Health & Safety Lead Officer or Practice Manager, and to prepare a written report and ensure the person involved is seen by a doctor if necessary.

Administration

To ensure the maintenance of accurate records in line with practice policy
To participate in compiling relevant statistics to meet the requirements of the practice as requested
To ensure the appropriate disposal of confidential waste
To extract, check, file and tidy medical records as required.
To receive incoming post, sort and ensure onward delivery. To prepare outgoing post and record as required.
To update patient records kept on computer.
To contribute towards the achievement of the Practices targets as required.
To use office equipment e.g. fax, photocopier as requested.
To ensure that all equipment is in safe working order, and that any malfunctions are reported appropriately

Education

To support students undertaking work placement at the practice, and new staff as required.

Communication & Liaison

To participate as a member of the Patient Services Team to provide optimum patient care.
To work in a collaborative and co-operative manner with other members of the Practice Team.
To participate in team meetings and participate in Practice and external meetings as required.
To provide patients with clear and concise information appropriate to their needs.
To participate in investigating complaints made by patients relating to the Patient Services Team.
To liaise with the Doctors and regarding their appointment schedules.
To display posters, leaflets and patient information as appropriate, and update notice boards periodically.
To relay messages to appropriate staff including attached staff e.g. District Nurses, Community Nurses, Midwives.

Professional Development

To have a thorough knowledge of all Practice Procedures.
To be responsible for the evaluation of your own work.
To participate in Performance Reviews and in developing his/her own objectives.
To continue professional development through a variety of strategies including attending study days, lectures, seminars, courses and clinical placements.
To undertake further prescribed training as required.

General

To ensure that the rights, confidentiality and privacy of the patient are observed at all times.
To be conversant and comply with the Health & Safety Policy and procedures including fire precautions and procedures for evacuation.
To promote equal opportunities for staff and patients in accordance with Practice Policies.
To provide cover for colleagues who are absent due to annual leave or sickness as required.
This job description is not inflexible. The duties of the post holder may be reviewed and amended from time to time.
To carry out any other duties that are within your area of competence and considered relevant to the post.

Person Specification

Qualifications

Essential

4 GCSE (or equivalent) Maths & English

Desirable

Customer service qualification
More information is available in the Job Description and Person Specification document attached to this post.

Knowledge and Skills

Essential

Good vocabulary, accurate spelling, clear handwriting
Accurate with attention to detail
Ability to understand and comply with the need for strict confidentiality
Able to operate in windows applications
Good interpersonal skills with people face to face and over the telephone

Desirable

Knowledge of medical terminology
More information is available in the Job Description and Person Specification document attached to this post.

Experience

Essential

Experience working in a front-line position

Desirable

Experience of working in a multi-disciplinary team environment, possibly in a medical setting, public service or customer care setting
Experience of EMIS Web (our clinical database system)
Direct experience of working with a PC workstation
Previous experience working in GP surgery, other medical setting, dental, public service
More information is available in the Job Description and Person Specification document attached to this post.

Person Specification

Qualifications

Essential

4 GCSE (or equivalent) Maths & English

Desirable

Customer service qualification
More information is available in the Job Description and Person Specification document attached to this post.

Knowledge and Skills

Essential

Good vocabulary, accurate spelling, clear handwriting
Accurate with attention to detail
Ability to understand and comply with the need for strict confidentiality
Able to operate in windows applications
Good interpersonal skills with people face to face and over the telephone

Desirable

Knowledge of medical terminology
More information is available in the Job Description and Person Specification document attached to this post.

Experience

Essential

Experience working in a front-line position

Desirable

Experience of working in a multi-disciplinary team environment, possibly in a medical setting, public service or customer care setting
Experience of EMIS Web (our clinical database system)
Direct experience of working with a PC workstation
Previous experience working in GP surgery, other medical setting, dental, public service
More information is available in the Job Description and Person Specification document attached to this post.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Wellington Medical Centre

Address

Mantle Street

Wellington

Somerset

TA21 8BD

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre (Opens in a new tab)

Employer details

Employer name

Wellington Medical Centre

Address

Mantle Street

Wellington

Somerset

TA21 8BD

United Kingdom

Employer's website

https://tauntondeanewestpcn.gpweb.org.uk/wellington-medical-centre (Opens in a new tab)

Riverside Family Practice

Administrator

Riverside Family Practice View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

GBP 13 per year

Posted 7 day(s) ago

Reference: A0904-26-0002

Job summary

Job Summary

Riverside Family Practice is looking to recruit a caring, organised, enthusiastic and highly motivated individual to join our practice administration team.

This is a varied role combining clinical coding, document management/scanning and referral administration. The successful candidate will play an important part in ensuring that patient information is accurately recorded, processed and coded, and that clinical correspondence and referrals are dealt with efficiently and in a timely manner.

The role requires excellent attention to detail, good IT skills and the ability to work accurately and confidentially within a busy General Practice environment.

You will work closely with GPs, clinicians, administrative staff and external healthcare providers to support the smooth and effective running of the practice.

Main duties of the job

Accurately read, interpret and clinically code incoming correspondence, hospital letters, results and other clinical documentation onto the patient record.
Receive, sort, scan and accurately attach clinical documents to the correct patient record, ensuring information is appropriately coded and routed.
Identify urgent or clinically significant correspondence and ensure it is brought promptly to the attention of the appropriate clinician.
Process and manage GP referrals, ensuring referral letters and supporting information are complete, accurate and sent to the appropriate service within required timescales.
Liaise with hospitals, clinics, community services and other healthcare providers regarding referrals and appointments.
Monitor referral correspondence, follow up outstanding referrals and action incoming responses appropriately.
Maintain accurate and up-to-date patient records and assist with data quality, audits and searches when required.
Deal professionally with patient and healthcare professional enquiries by telephone, email and other communication methods.
Complete general administrative duties and provide support to the wider practice team as required.
Maintain strict confidentiality and comply with GDPR, information governance, safeguarding, health and safety and all practice policies and procedures.
Work effectively as part of the practice team, using initiative to prioritise workload and ensure tasks are completed accurately and within agreed timescales.

About us

Riverside Family Practice aims to provide the best quality healthcare for our patients with a professional and efficient service.

We are based in St Peter's Centre, Burnley with a friendly team made up of GP partners, Nurses, a Practice Manager, and a welcoming group of receptionists/administrators.

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

£13 an hour

Contract

Permanent

Working pattern

Part-time

Reference number

A0904-26-0002

Job locations

Church Street

Burnley

Lancashire

BB11 2DL

United Kingdom

Job description

Job responsibilities

Working Pattern

The post is based at Riverside Family Practice and requires cover on:

Wednesday, Thursday and Friday
Approximately 09:00 15:30
The working hours can be adjusted slightly earlier or later by agreement, depending on practice requirements, provided the required hours are covered.

The successful candidate will be expected to work flexibly within the agreed working pattern to support the needs of the Practice.

Additional Duties

Process incoming and outgoing clinical correspondence and referrals in accordance with practice protocols.
Record actions taken on the patient record where appropriate and in accordance with practice procedures.
Complete daily, weekly and monthly administrative tasks to support the smooth running of the practice.
Assist with the organisation and management of clinical correspondence, referrals and patient documentation.
Provide appropriate administrative cover for colleagues during periods of annual leave or sickness where required.
Assist with audits, searches, data collection and other practice projects as required.
Undertake any other reasonable administrative duties as necessitated by the needs of the Practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding is Everyones Business:

The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Practice employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.

Infection Control:

It is Practice policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development
Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Job description

Job responsibilities

Working Pattern

The post is based at Riverside Family Practice and requires cover on:

Wednesday, Thursday and Friday
Approximately 09:00 15:30
The working hours can be adjusted slightly earlier or later by agreement, depending on practice requirements, provided the required hours are covered.

The successful candidate will be expected to work flexibly within the agreed working pattern to support the needs of the Practice.

Additional Duties

Process incoming and outgoing clinical correspondence and referrals in accordance with practice protocols.
Record actions taken on the patient record where appropriate and in accordance with practice procedures.
Complete daily, weekly and monthly administrative tasks to support the smooth running of the practice.
Assist with the organisation and management of clinical correspondence, referrals and patient documentation.
Provide appropriate administrative cover for colleagues during periods of annual leave or sickness where required.
Assist with audits, searches, data collection and other practice projects as required.
Undertake any other reasonable administrative duties as necessitated by the needs of the Practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder will have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Reporting potential risks identified
Act as Chaperone when requested by clinician and in accordance with the Chaperone policy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the Practice policies and procedures, and current legislation
Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Safeguarding is Everyones Business:

The Practice has a responsibility to ensure that all children / young people and adults are adequately safeguarded and protected. As a consequence, all Practice employees are required to adhere to national and local safeguarding policies / procedures and to act upon any concerns in accordance with them.

Infection Control:

It is Practice policy to reduce the risk of Healthcare Associated Infection by having in place Infection Prevention and Control Policies. These policies must be adhered to by all staff to ensure patients are cared for in a clean environment and receive the highest standards of clinical care.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of their own personal and/or professional development
Taking responsibility for their own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Experience

Essential

Experience of working in a public reception environment
Experience of Microsoft Office software
Experience of dealing with the public/patients
Experience of EMIS Web

Desirable

Experience of telephone switchboard operation
Experience of computerised clinical system

Qualifications

Essential

English GCSE Level C or equivalent A demonstrable commitment to professional development

Desirable

Intermediate level Microsoft Office

Person Specification

Experience

Essential

Experience of working in a public reception environment
Experience of Microsoft Office software
Experience of dealing with the public/patients
Experience of EMIS Web

Desirable

Experience of telephone switchboard operation
Experience of computerised clinical system

Qualifications

Essential

English GCSE Level C or equivalent A demonstrable commitment to professional development

Desirable

Intermediate level Microsoft Office

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Riverside Family Practice

Address

Church Street

Burnley

Lancashire

BB11 2DL

United Kingdom

Employer's website

https://www.riversidefamilypractice.org.uk/Home (Opens in a new tab)

Employer details

Employer name

Riverside Family Practice

Address

Church Street

Burnley

Lancashire

BB11 2DL

United Kingdom

Employer's website

https://www.riversidefamilypractice.org.uk/Home (Opens in a new tab)

Central Park Surgery

Receptionist / Admin

Central Park Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 7 day(s) ago

Reference: A2669-26-0002

Job summary

Job Summary,

Central Park Surgery is an NHS organisation. We have very good and stabile clinical team of 2 partners, 1 salaried GP, nurses and HCA. Our proactive approach is reflected on our achievements and also our engagement in Havering North Primary Care Network. We are currently looking to recruit to the following position on a permanent contract, to work Monday to Friday. We have great supportive team, efficient and experienced leadership all working in very pleasant environment.

--Previous experience in Primary Care is essential--

Main duties of the job

Main duties of the job

Post: Receptionist/Admin

Hours: 20 hours per week

Work pattern can vary from 8:00am to 6:30pm, working on shifts.

The successful candidates will demonstrate excellent interpersonal and organisational skills as well as a level of competency in Information Technology. Ideally you must be a team player who is adaptable and can demonstrate good communication skills, motivation, initiative, assertive, and a willingness to learn.

About us

Overview of your organisation

Applications are welcomed from applicants with a disability. We can make reasonable adjustments and offer support and advice in a variety of ways throughout the application process. Equality of opportunity is our policy.

All applications for this post need to be made online
Please note that our vacancies may close before the advertised closing date if sufficient suitable applicants are received.
All shortlisted applicants will be contacted by via email. If you have not been contacted within 4 weeks of the closing date you should assume that you have not been shortlisted.
Please ensure that you read and understand the Job Description attached to the role. Your Statement in Support should reflect the requirements specified as your application will be judged against these criteria

Details

Date posted

18 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A2669-26-0002

Job locations

Harold Hill Health Centre

Gooshays Drive

Romford

RM3 9SU

United Kingdom

Job description

Job responsibilities

Job Description:

Receptionist / Admin

Main Purpose of Job:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Responsible to:

The Practice Manager/Partners.

Job description

Job responsibilities

Job Description:

Receptionist / Admin

Main Purpose of Job:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way. Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone. To provide efficient, helpful, informative and supportive reception and administration services to patients and members of the primary health care team.

Responsible to:

The Practice Manager/Partners.

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

Experience of working in primary care
Experience of working in a GP practice

Desirable

Experience in working with Emis system

Person Specification

Qualifications

Essential

GCSE grade A to C in English and Maths

Experience

Essential

Experience of working in primary care
Experience of working in a GP practice

Desirable

Experience in working with Emis system

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Central Park Surgery

Address

Harold Hill Health Centre

Gooshays Drive

Romford

RM3 9SU

United Kingdom

Employer's website

https://www.drkakad-bhattandtanna.co.uk/ (Opens in a new tab)

Employer details

Employer name

Central Park Surgery

Address

Harold Hill Health Centre

Gooshays Drive

Romford

RM3 9SU

United Kingdom

Employer's website

https://www.drkakad-bhattandtanna.co.uk/ (Opens in a new tab)

Stonebridge Surgery

Medical Receptionist / Administrator

Stonebridge Surgery View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 8 day(s) ago

Reference: A4237-26-0001

Job summary

Stonebridge surgery is looking for a friendly, organised and reliable Medical Receptionist / Administrator to join our busy GP practice due to a valued member of our team retiring.

This will be 32 hours per week which could also be split as a job share between two people at 16 hour per week. Working pattern will be Monday - Friday times to be arranged but will consist of 8am starts and 6.30pm finishes. There will also be the need for some Saturday morning working 8am -11am on a rota basis.

You will be an important first point of contact for patients, providing a welcoming and professional service both in person and by telephone. You will also support the clinical and administrative teams to help the practice run smoothly and efficiently.

Main duties of the job

Key responsibilities

Welcome patients and visitors in a professional, courteous and helpful manner.
Answer telephone calls, manage enquiries and direct patients to the appropriate service.
Book, amend and cancel appointments using the practice's clinical system.
Process clinical correspondence and patient documentation.
Register new patients and maintain accurate, up-to-date medical records.
Liaise with GPs, nurses, pharmacies, hospitals and other healthcare providers.
Manage confidential and sensitive information in line with GDPR and NHS requirements.
Support general administrative duties, including emails, post and data entry.
Follow practice policies relating to safeguarding, infection control, health and safety, and confidentiality.

About us

We are a friendly, patient-focused GP practice committed to providing high-quality, accessible and compassionate healthcare to our local community.

Our practice team includes GP Partners, Salaried GPs, 3 trainee GP's, Advanced nurse practitioners, practice nurses, health care assistant and other healthcare professionals, reception and administrative staff, and other members of the wider primary care team.

As a training practice and we value learning, development and continuous improvement. Everyone has an important role to play, and we work collaboratively to ensure our patients receive the right care from the right professional.

We pride ourselves on creating a welcoming, friendly and inclusive working environment. We understand that primary care can be busy and challenging, so we place great importance on teamwork, supporting one another and maintaining a positive workplace culture.

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A4237-26-0001

Job locations

Preston Rd

Longridge

Preston

Lancs

PR3 3AP

United Kingdom

Job description

Job responsibilities

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Job description

Job responsibilities

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the practice manager, dependent on current and evolving practice workload and staffing levels:

Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
Maintaining and monitoring the practice appointments system

Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing incoming (and outgoing) mail

Taking messages and passing on information

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Clearing and re-stocking of consulting rooms as required

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying, and scanning

Ordering, re-ordering and monitoring of stationery and other supplies

Dealing with clinical waste

Provision of refreshments for staff and visitors as required, loading and emptying the dishwasher and keeping the kitchen area clean and tidy

Keeping the reception area, noticeboards, and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards

Actively reporting health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Demonstrate due regard for safeguarding and promoting the welfare of children.

Person Specification

Experience

Essential

Experience working in a busy reception, customer service or administrative environment
Experience dealing with the public, both face-to-face and over the telephone
Experience using IT systems confidently and accurately
Experience working as part of a team to meet deadlines and manage workload
Strong organisational skills with the ability to prioritise tasks effectively
Ability to work in a fast-paced environment and handle competing demands
Good attention to detail and accuracy when processing information
Ability to maintain strict confidentiality at all times

Desirable

Experience working in General Practice
Experience using EMIS clinical system

Qualifications

Essential

Good standard of general education (GCSE English and Maths or equivalent)

Person Specification

Experience

Essential

Experience working in a busy reception, customer service or administrative environment
Experience dealing with the public, both face-to-face and over the telephone
Experience using IT systems confidently and accurately
Experience working as part of a team to meet deadlines and manage workload
Strong organisational skills with the ability to prioritise tasks effectively
Ability to work in a fast-paced environment and handle competing demands
Good attention to detail and accuracy when processing information
Ability to maintain strict confidentiality at all times

Desirable

Experience working in General Practice
Experience using EMIS clinical system

Qualifications

Essential

Good standard of general education (GCSE English and Maths or equivalent)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stonebridge Surgery

Address

Preston Rd

Longridge

Preston

Lancs

PR3 3AP

United Kingdom

Employer's website

https://www.stonebridge-surgery.co.uk/ (Opens in a new tab)

Employer details

Employer name

Stonebridge Surgery

Address

Preston Rd

Longridge

Preston

Lancs

PR3 3AP

United Kingdom

Employer's website

https://www.stonebridge-surgery.co.uk/ (Opens in a new tab)

Peelhouse Medical Plaza

Reception/administrator

Peelhouse Medical Plaza View all jobs

Inner London, Greater London

Permanent

GP/General Practitioner

Posted 8 day(s) ago

Reference: A3326-26-0002

Job summary

We are looking for a friendly, organised and motivated Receptionist and Administrator Document Workflow to join our team. This is an important role within the practice, providing an efficient and welcoming reception service while supporting the smooth and accurate processing of clinical and administrative documents.

The successful candidate will be confident communicating with patients, colleagues and healthcare professionals, with excellent attention to detail and the ability to manage a busy and varied workload. You will be responsible for handling incoming correspondence, processing and allocating documents appropriately, maintaining accurate records and ensuring information is dealt with promptly and confidentially.

You will also provide day-to-day administrative and reception support, helping to ensure patients receive a professional and positive experience. We are looking for someone who is reliable, approachable and able to work effectively both independently and as part of a wider team.

If you are organised, conscientious and enjoy working in a patient-focused environment, we would welcome your application.

Main duties of the job

Provide a friendly, professional and efficient reception service to patients and visitors.
Manage incoming telephone calls, enquiries and patient requests appropriately.
Process, scan, read, code and workflow incoming clinical and administrative documents.
Ensure correspondence is accurately directed to the appropriate clinician or team for action.
Maintain accurate and confidential patient records in accordance with NHS policies and procedures.
Provide general administrative support to the practice team.
Liaise with clinicians, patients and external organisations as required.
Prioritise and manage workload effectively, ensuring tasks are completed within required timescales.
Follow information governance, confidentiality, safeguarding and health and safety procedures.
Work collaboratively with colleagues to support the smooth and effective running of the service.

About us

We are a multidisciplinary NHS General Practice providing comprehensive primary care services to our registered patient population. The practice operates with a diverse and experienced clinical and administrative team, working collaboratively to provide safe, effective, and patient-centred care.

Our clinical team consists of 4 GP Partners, 2 Salaried GPs, 3 Advanced Nurse Practitioners (ANPs), 3 Practice Nurses, 2 Healthcare Assistants (HCAs), 2 Clinical Pharmacists, 1 Pharmacy Technician, 1 Paramedic, 1 Mental Health Practitioner, 1 Paediatric Specialist Practitioner, 1 Practice Manager, 1 Digital and Practice Manager (DPM), and 1 Care Coordinator.

The practice is supported by a strong administrative team comprising 4 Medical Secretaries, 3 Administrators, and 11 Receptionists. All members of the team work closely together to ensure the smooth running of the practice, effective communication, accurate record keeping, and delivery of high-quality patient care.

Our multidisciplinary approach enables us to provide a broad range of services within the practice, while supporting GPs and other clinicians in managing patients effectively and reducing pressure on primary care services.

Details

Date posted

16 September 2026

Pay scheme

Other

Salary

Depending on experience

Contract

Permanent

Working pattern

Part-time

Reference number

A3326-26-0002

Job locations

Peelhouse Lane

Widnes

Cheshire

WA8 6TN

United Kingdom

Job description

Job responsibilities

Provide a welcoming, professional and courteous reception service to patients, visitors and healthcare professionals.

Deal with face-to-face, telephone and electronic enquiries in an appropriate and timely manner.

Process incoming clinical correspondence, letters, reports, referrals and other documentation.

Scan, upload, accurately identify and allocate documents to the appropriate patient record and clinician/team.

Review incoming correspondence and ensure documents requiring action are appropriately workflowed in line with practice procedures.

Maintain accurate and up-to-date patient records, ensuring information is handled securely and appropriately.

Support clinicians and administrative staff with document management and other administrative tasks.

Handle sensitive and confidential information in accordance with NHS information governance and data protection requirements.

Liaise with hospitals, community services, pharmacies, patients and other healthcare organisations where appropriate.

Monitor outstanding administrative tasks and escalate issues where necessary.

Ensure urgent or clinically significant correspondence is brought to the attention of the appropriate member of the clinical team in accordance with local procedures.

Maintain a good understanding of practice systems and undertake relevant training as required.

Assist with general administrative duties, filing, photocopying, scanning and data entry.

Follow practice policies and procedures relating to confidentiality, safeguarding, health and safety and infection prevention and control.

Work flexibly and collaboratively with colleagues to ensure an efficient and patient-centred service.