Job description

Job responsibilities

JOB DESCRIPTION

Village Health Group (VHG) is a friendly GP practice, across 4 sites within Rushcliffe: Keyworth, East Leake, Ruddington and Sutton Bonnington.Our friendly clinical team consists of 10 GP partners along with 7 salaried GPs who are supported by a team of highly skilled practice nurses, healthcare assistants and administrative staff. We are supported by community matrons, community COPD and heart failure nurses, and work alongside the district nursing and health visiting team. An on site 100hrs pharmacy provides extended pharmacy services.

We have a cohesive, highly motivated team who are always looking to develop and improve our services to patients. We encourage open communication to support and learn from each other and adapt as an organisation to the constant changing demands of primary health care. If you would like to join a well organised team with a professional but light hearted approach to modern primary care, please contact us or come and visit us, and we would be happy to show you more.

Job Title - Salaried GP

Reports To -GP Partners

Job Purpose

Provide general medical services to the patients of the Village Health Group.

Provide clinical assessment and deliver treatments to patients who have undifferentiated health care requirements in order to promote good health and prevent unnecessary acute hospital attendances.

Utilise advanced clinical skills and competencies in prescribing, health assessment, medicines management, leadership and case management

Maximise patients health and reduce risks that contribute to ill health.

Act as an autonomous practitioner who is open to the flexibility required for the role.

Provide clinical support and advice to staff to promote caseload management techniques to reduce unplanned hospital admissions caused by poor control of long-term condition

Work collaboratively across primary, secondary, social care and the voluntary sector to establish a whole systems approach to managing health care needs.

Dimensions

To work with the Village Health Group multidisciplinary team in provision of general medical services to residents and visitors of the practice population and their visitors.

Key Responsibilities

Work with the Primary Healthcare Team on a day to day basis facilitating effective practice, efficient use of resources and smooth service delivery.

Clinical

Using expert knowledge, clinical skills and autonomous decision making skills, work collaboratively with other members of the primary health care team to provide a high standard of care.

Comprehensively assess, review and evaluate the needs of patients with undifferentiated health care needs to improve their physical, psychological and mental health well being to promote self care and reduce the need for hospitalisation

Accurately manage patients health within the practice, undertaking clinical assessment and providing the necessary treatment including prescribing using local and national guidelines as appropriate

To develop specialist clinical skills (in self and others) to undertake interventions consistent with evidence based practice in line with national and local policy.

Develop plans of care in conjunction with patients through: application of clinical knowledge and, analysis of symptoms and data, identification of risk factors associated with those conditions, recognition of early signs of acute illness, involving the patients and the carers in the care plan and ensuring it is understood, documenting safety netting plans and processes

Use knowledge of medicines and prescribing skills to influence the reduction of risk and complications associated with medication and polypharmacy.

To utilise effective communication to aid onward referrals to specialists as appropriate. Facilitating a coordinated primary health care response to patient needs

Ensuring effective communication channels and sharing of information that is beneficial to the patients care and avoids conflict of treatment prescribed by other professionals

To work in partnership with patients, carers, GPs, and other health professionals as appropriate to promote, develop, initiate and implement proactive care.

Link with existing services to facilitate care pathways and preventing hospital admissions where possible

Act as a role model so that patients receive the most effective care possible through encouraging optimum management of healthcare conditions and acting in the patients interests at all times

Encourage and empower patients and their carers in case management by providing accurate up-to-date information about disease prevention, progression and outcomes to embed a culture of self-management

Highlight and report any Safeguarding concerns that may arise, working closely with the Safeguarding Lead where required

Records accurate and contemporaneous I.T. based consultation notes to agreed standards using System One.

Organisational

Contribute to the collection of appropriate data for QOF and other primary care DES - LES and other services

Make, implement and communicate changes to clinical practice where necessary whilst continuing to work within scope of profession

Ensure the safe management of care and service delivery, highlighting and reporting where necessary breaches of this (both internal and external)

To work closely with other healthcare professionals, practice manager and Rushcliffe CCG to enable the development and implementation of care pathways in line with local and national guidelines

Act as an educational resource to staff within the organisation

Maintain up to date knowledge and competence in line with professional and service requirements and demonstrate critical thinking, decision making and reflective skills to analyse own personal and professional development

Maintain confidentiality at all times

Professional

Maintains GMC registration and licence to practice

Complete annual appraisals.

Maintain a personal development plan and professional portfolio.

Participate in the PRD review process to identify training and development needs.

Remain updated and ensure that clinical practice is evidence based.

Communications & Relationships

Internal

Act as an integral part of the multidisciplinary primary health care team

Disseminating information within the primary health care team

Communicate effectively with other professionals and managers, sometimes with different agendas and priorities. The information that is communicated will be of a sensitive nature, as it will involve details of patients health, social status, including safeguarding concerns where identified. The communications will also involve complex issues around application of mental health capacity and Best Interest decisions

Provide high quality written reports and any other written documentation as required.

External

Liaise with external agencies and professions effectively; this may be GPs, Secondary Care colleagues, Social Care colleagues, and voluntary organisations

This job description is subject to periodic revision following discussion with the job holder.

The duties and responsibilities of the post will be undertaken in accordance with the policies, procedures and practices of the Village Health Group that may be amended from time to time.

It is a condition of your employment that you must remain in date with your essential training and the appraisal process, in line with policies and procedures.

Person Specification

Qualifications

Essential

• GMC Registered, not subject to suspension Qualified General Practitioner Currently on a CCG performers list Clear enhanced DBS check Evidence of CPD

Circumstances

Essential

• Car owner/driver, with exclusive access to a vehicle Able to participate in on-call advice and support service Ability to autonomously in the primary care setting

Knowledge, Skills & Experiences

Essential

• Experience of working within a multi-disciplinary team and across organisational boundaries in a UK General Practice
• Understanding of NHS systems
• Understanding of challenges and context within primary care Evidence of excellent organisational and planning skills
• Ability to manage and prioritise workload
• Ability to work flexibly to meet the needs of the service
• Excellent communication skills written and verbal
• Pro-active approach to change management
• Good understanding of the national strategic context of the NHS Ability to make clinical decisions based on latest evidence and local/national policies and guidelines
• Able to professionally and appropriately challenge differing opinions as a patient advocate
• Able to give appropriate telephone advice Basic IT skills in word processing, excel and e-mail
• Experience in using I.T. based patient documentation systems
• Able to maintain accurate records Understanding of Confidentiality and the Data protection Act
• Understanding of clinical governance and its significance and impact upon practice
• Ability to participate in audit and standard setting Awareness of equality and valuing diversity principles
• Evidence of experience / competency in the form of a professional portfolio
• Able to work on own initiative, but knows limitations of own competencies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

PartnersHealth

Address

Village Health Group

Keyworth Health Centre

Bunny Lane

Keyworth

Nottingham

NG12 3JU

United Kingdom

Employer's website

https://www.partnershealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

We are seeking a dedicated and autonomous General Practitioner to join our friendly rural practice in Fleggburgh. On designated working days, you will act as the sole GP on site, providing comprehensive primary care services to our patient population.

Key Responsibilities:

• Deliver high-quality, patient-centred medical care across a full range of primary care presentations
• Conduct face-to-face and telephone consultations, including urgent and routine appointments
• Diagnose and manage acute and chronic conditions
• Prescribe medications and review ongoing treatments
• Make appropriate referrals to secondary care and other services
• Maintain accurate and up-to-date patient records
• Provide clinical leadership and decision-making as the sole GP on duty
• Collaborate effectively with nursing, administrative, and allied healthcare staff

Requirements:

• Fully qualified GP with current GMC registration and licence to practise
• Experience working independently in a primary care setting
• Strong clinical decision-making and organisational skills
• Excellent communication and interpersonal abilities
• Ability to manage workload efficiently as the sole clinician on site

Desirable:

• Experience in rural or community-based practice
• Interest in continuity of care and community health

Working Pattern:Sessions available on specified days, during which the GP will be the sole doctor on site.

What We Offer:

• Supportive and close-knit team environment
• Flexible working arrangements
• Opportunity to make a meaningful impact in a rural community
• Competitive remuneration

Person Specification

Experience

Essential

• Working independently as sole GP in a Practice

Qualifications

Essential

• Qualified GP on GMC Register

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fleggburgh Surgery

Address

Fleggburgh Surgery

Mill Lane

Fleggburgh

Great Yarmouth

Norfolk

NR29 3AW

United Kingdom

Employer's website

https://www.fleggburghsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

General Administration and Secretarial

• Liaise with managers to support in the drafting and checking of Rotas for the GPs, Nurses and Acute Care Team, making sure they include all relevant dates for annual leave, meetings, training, and educational half days.
• Maintain an accurate and up to date library of EMIS forms, including referral form templates and ensure all clinicians have access.
• Monitor DOCMAN workflow, ensuring all documents received are recorded and filed correctly, passing to the GPs, Nurses or coding team for query or action where necessary.
• Process all flu questionnaires completed by patients during the winter flu clinics, ensuring that their details match those on their medical record and coding smoking status and alcohol intake as appropriate.
• Process all outgoing post created by the practice in a timely manner
• Photocopying, scanning, filing and proof reading in a timely and accurate manner
• Accurately complete and file any required forms including Education Evaluations and Benefit Forms.
• Attend and take minutes at meetings when requested. This includes Safeguarding, Palliative and Pediatric meetings.
• Check all patient letters and documents that have been collected as arranged, record any non-collections on the system and destroy as confidential waste.
• Process request for Smart Cards within the practice.
• Liaise with DART to issue, upgrade or reset accounts for practice staff.
• Ensure daily back up of the practice server.
• Monitor stock levels of practice supplies ensuring low stock items are ordered replenished in a timely manner.
• Liaise with third party companies for the collection or delivery of stock items, including battery recycling.

Registrations, Appointments and Referrals

• Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information and appropriate ID.
• Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
• Update patients personal details and preferences including change of name, address, next of kin and consent.
• Process FP69s, sending occupier letters where necessary.
• Ensure that all palliative patients are added onto IBIS accurately ensuring third party services can view relevant information around their diagnoses, clinical history and DNAR status.
• Updating the appointment book on EMIS to reflect finalised rotas, allowing for effective time management, and helping to avoid duplicate bookings.
• Adjusting the appointments screen on EMIS when required, for example for embargoed appointments, GP supervision slots any on the day sickness.
• Adding all Covid Vaccination Clinic and Flu Clinic appointments onto EMIS in a timely manner and amending as and when required.
• Check Smear invites on EMIS, ensuring eligibility, correct coding and completing deferral forms where necessary.
• Assign clinical rooms to internal and third-party clinicians, ensuring sufficient space for all planned clinics including audiology, physiotherapy, counselling, Dermascope and Dermatology.
• Process audiology, dermascope, minor ops and physiotherapy referrals. This includes forwarding to the correct healthcare professional, sending appointment confirmation, dealing with general queries and preparing clinics. Gather and send results to patients and other surgeries where necessary and update any relevant trackers/spreadsheets.
• Process deductions on a weekly basis, ensuring relevant information is gathered, processed and sent to Primary Care Support England (PCSE) in a timely manner.
• Ensure that all reported deaths are correctly logged and reported, including coding on patient and next of kin files and communicating appropriately with the necessary healthcare professionals and third party as required.
• Proactively manage any results that come in via lab reports, forwarding them to the appropriate healthcare professional where required and ensuring safe and timely filing.

Communication

• Monitor the practice administration and blood pressure email accounts, actioning any tasks and requests within your remit, redirecting to the appropriate department/professional where necessary and raising any urgent enquiries to management.
• Deal with general queries via phone, e-mail and post, directing to others where appropriate and in a timely manner
• Monitor E-consult requests and directing appropriately in a timely manner

Reporting

• Run EMIS reports to identify patient registration numbers and update the Registrations record.
• Run EMIS reports to identify all DNAR patients and ensure signed confirmation is held on their record and passed to SECAMB.
• Complete the Close of Quarter Notification on EMIS as sent through via PCSE and seek sign off from the Assistant Practice Manager
• To support subject access requests (SAR) and third-party access requests (TPSAR) on the IGPR system in a timely manner when requested.

Safeguarding

• Safeguarding Administration for the site for a minimum of 10 hours per week, to liaise with Social Services as required and maintain the practice Safeguarding list ahead of regularly scheduled meetings

Person Specification

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Highly customer focused
• Understanding and approachable
• Strives for excellence
• Honest and fair
• Leads by example
• Positive can do attitude

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures
• Experience of working with Microsoft packages including, word, excel and power point
• Experience of working with EMIS and DOCMAN
• Previous administration experience within a medical environment
• Knowledge and understanding of the National Health Service

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well-organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Medical Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Patient Support Receptionist duties are listed below. It is the responsibility of the duty holder to ensure that they know and understand the specific tasks related to the duties and seeking support as necessary.

Weekend Tasks

Morning Patient Support Receptionists Tasks

- open up reception area

- log on reception computers located on front desk

- unlock scripts box

- unlock patient access entrance

- empty letter box

Evening Patient Support Receptionists Tasks

- close down the reception area

- log off all computers that have been used in reception, ensuring that all users are logged out of clinical system

- lock scripts box

- ensure patient access entrance is locked and automatic mechanism is disabled

- undertake security checks of consulting rooms

In addition to the above, you will be required to undertake the following additional responsibilities on completion of relevant training.

Script queries. Dealing and resolving script issues raised during the weekends.

Fridge temperature Checking and recording fridge temperature. This is required to ensure the fridges within the centre are at the correct temperature, any problems to be reported to WIC Supervisor or Practice Manager.

Contacting and making appointments for patients on QoF and/or Seasonal Flu lists and ad hoc.

Checking rooms on Sunday.

Ad hoc duties.

Administration

- To have thorough knowledge of all Practice procedures

- To work in accordance with written protocols

Other Tasks

- Ensure building security have thorough knowledge of doors/windows/alarm

- Any other tasks allocated by supervisor.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such as training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• Excellent customer service skills
• Excellent verbal and written communication skills
• Good IT skills, understanding of Microsoft Office applications such as - word, excel etc.
• An understanding, acceptance and adherence to the need for strict patient confidentiality.
• Good time management
• Able to demonstrate compassion, empathy and understanding.

Desirable

• NVQ in Customer Service or Administration
• NHS experience, ideally as a Medical Receptionist in General Practice
• Familiar with SystmOne clinical system or experience of working with other electronic patient records.

Qualities

Essential

• Able to work as part of a multi-skilled team
• Able to remain calm under pressure
• Able to work in a constantly changing environment
• Able to work on own initiative and without direct supervision
• Polite, friendly and articulate manner

Desirable

• Ability to undertake training outside of normal working hours if necessary
• Interested in developing knowledge and skills and taking on additional learning

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Putnoe Medical Centre

Address

93 Queens Drive

Bedford

MK41 9JE

United Kingdom

Employer's website

https://www.putnoemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

• Open the premises.
• Receive and greet patients on arrival.
• Receive and direct incoming calls from Total Triage.
• EMIS clinical system, full training will be given.
• General enquiries, explain surgery procedures both at the reception desk and by telephone.
• Scan & file clinical correspondence onto patients medical records.
• Home Visit requests.
• Process repeat prescription requests. in
• Process messages and requests from many different sources, both internal and external.
• Liaise with other agencies, e.g. district nurses, social services, ambulance service on request.
• Check clinical fridges to ensure correct temperature is maintained.
• Open incoming mail.
• Ensure that the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information concerning any unresolved or urgent matters.
• Cover for reception colleagues on a rota basis, minimal.
• Secure the premises (late shift) - check windows before departure, tidy waiting room. Ensure that arrangements have been made for emergency telephone answering.
• Attend appropriate practice meetings and training courses/complete Blue Stream courses as appropriate.

Person Specification

Experience

Essential

• Experience working within a team

Desirable

• Experience of working in a GP practice desirable, but NOT essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grenoside Surgery

Address

Grenoside Surgery

60 Greno Crescent

Grenoside

Sheffield

S35 8NX

United Kingdom

Employer's website

https://www.grenosidesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

• Open the premises.
• Receive and greet patients on arrival.
• Receive and direct incoming calls from Total Triage.
• EMIS clinical system, full training will be given.
• General enquiries, explain surgery procedures both at the reception desk and by telephone.
• Scan & file clinical correspondence onto patients medical records.
• Home Visit requests.
• Process repeat prescription requests. in
• Process messages and requests from many different sources, both internal and external.
• Liaise with other agencies, e.g. district nurses, social services, ambulance service on request.
• Check clinical fridges to ensure correct temperature is maintained.
• Open incoming mail.
• Ensure that the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information concerning any unresolved or urgent matters.
• Cover for reception colleagues on a rota basis, minimal.
• Secure the premises (late shift) - check windows before departure, tidy waiting room. Ensure that arrangements have been made for emergency telephone answering.
• Attend appropriate practice meetings and training courses/complete Blue Stream courses as appropriate.

Person Specification

Experience

Essential

• Experience working within a team

Desirable

• Experience of working in a GP practice desirable, but NOT essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grenoside Surgery

Address

Grenoside Surgery

60 Greno Crescent

Grenoside

Sheffield

S35 8NX

United Kingdom

Employer's website

https://www.grenosidesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gillmoss Medical Centre

Address

Gillmoss Medical Centre

48 Petherick Road

Liverpool

L11 0AG

United Kingdom

Employer's website

https://www.gillmossmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will provide clinical care within a team consisting of General Practitioners, Advanced Health Professionals and Practice Nurses. Patient contact will be via both telephone and face to face appointments with the addition of on-call duties and home visits on occasion.

The post holder should be able to see all patients that present including Children, Adults and those experiencing mental health challenges.

Carry out clinical nursing practice at an advanced level using expert clinical skills, critical judgements and knowledge to deliver appropriate and safe care.

Delivery of care in line with NSF, NICE guidelines and evidence based-based care.

Consult with and treat patients, performing specialist assessment of their needs and make referrals as necessary to other members of the Primary and Secondary care Health Care Team as appropriate.

Co-ordinate the planning and delivery of care ensuring patients and carers/relatives are involved.

Prescribing and reviewing medication that is appropriate to patient needs and in accordance with latest evidence-based practice, national and practice protocols and within scope of qualified practice.

Diagnose and manage acute and chronic conditions, including drug and non-drug based treatment methods into a management plan.

Request diagnostic investigations and interpret within agreed protocols e.g. X-ray, blood tests, scans etc.

Assess, diagnose and treat patients in practice premises or their own home who require medical attention and/or refer to appropriate agency.

Refer patients to other members of the multi-disciplinary practice team, secondary care organisations and other organisations as necessary.

Care Management

Communicate confidential and sensitive information to patients, relatives and carers in relation to their concern.

Provide highly specialised care advice beyond the scope of normal Nursing practice e.g. care treatment plans, making referrals as appropriate (including fast track referrals).

Contribute to local and national practice targets clinical remits e.g. QOF, prescribing incentive scheme, national benchmarking.

Monitor and meet care outcomes against standards and recommend or initiate changes as necessary.

Health Improvement

Management of health screening programmes to ensure other team members are aware of health priorities and screening objectives and programmes.

Innovation in practice to meet ongoing demands on the practices delivery of care.

Improve health outcomes for patients by introducing new developments and demonstrate them as reports and presentations where appropriate.

Support practitioners in reporting the practice population to promote health improvement and disease prevention.

Make referrals to appropriate agencies (statutory and voluntary) where necessary.

Provide assessment, screening service and health education advice:

These may include but are not restricted to;

Blood pressure checks

Urinalysis

Ear syringing

Dressings

Contraception/fitting contraceptive devices

Routine immunisations and vaccinations

Removal of sutures, clips

First registration checks, health surveillance, general health advice

Assisting with minor procedures in the treatment room

Administration and professional responsibilities

Produce accurate, contemporaneous and complete records of patient consultations, consistent with legislation, policies and procedures

Participate in the administrative and professional responsibilities of the practice team

Create accurate and legible notes of all consultations and treatments recorded on patients notes

Ensure clinical systems are kept up to date, recording and/or amending accurate details

Ensure appropriate items of service claims are made accurately, reporting any problems to the Practice Manager

Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice

Attend and participate in practice meetings as required

Restocking of clinical areas and consulting rooms

Training and personal development

Maintain up to date skills and knowledge, maintaining awareness of professional issues at an advanced level

Training needs will be monitored by yearly appraisal and will be in accordance with practice requirements. Personal development will be encouraged and supported by the practice

Assess effectiveness of care delivery through self-reflection and peer review, as well as benchmarking and formal evaluation

Contribute to the identification and effectiveness of staff and other professionals and assist in planning effective programmes of education

Participate in the education and training of students of all disciplines and the introduction of all members of the practice staff where appropriate

Act as a mentor for junior staff

Take responsibility for own development, learning and performance and demonstrate skills and activities to others who are undertaking similar work and ensure own educational commitment is at least sufficient to maintain revalidation requirements

Develop and maintain a personal development plan

Regularly participate in clinical supervision

Leadership personal and people development

Act as a clinical leader in the delivery of practice nursing services, ensuring that the needs of the patient are a priority

Support staff development in order to maximise potential

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice

Critically evaluate and review innovations and developments that are relevant to the area of work

Take part in recruitment processes where appropriate

Maintain effective communication and active involvement in the planning and processes of practice-based commissioning initiatives

Promote the role of the Advanced Nurse Practitioner in General Practice

Develop and maintain practice policies and protocols for all nursing activities alongside the Practice Manager

Support in the management of infection control in the practice and ensure all staff are aware of current procedures

Ensure agreed practice audits are carried out

Ensure the Practice Manager is aware of any matters arising or problems/potential problems

Ensure all surgery-produced nursing leaflets are kept up to date

Quality Requirements:

The post-holder will strive to maintain quality within the practice and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Person Specification

Experience

Essential

• Working autonomously in and Advanced Nursing role
• Non-medical prescriber
• Able to see all patients including Children, Adults and patients experiencing mental health challenges
• Experience of using EMIS
• Experience of using Docman

Desirable

• Experience working within Primary Care or General Practice
• Experience of case management

Qualifications

Essential

• Registered first level Nurse MSc or equivalent
• Relevant Nursing/Health degree
• Independent prescribing qualification
• Long term conditions qualification

Desirable

• Mentor/teaching qualification

Personal, Analytical and Communication Skills

Essential

• Ability to analyse and interpret complex/often incomplete information, pre-empt and evaluate issues and recommend an appropriate course of action to address the issues
• Strong and inspirational leadership
• Ability to co-ordinate and prioritise workloads
• Able to multi-task as well as be self-disciplined and highly motivated
• Excellent time keeping skills
• Commitment to quality and best practice
• Flexible and adaptable
• Team player
• Excellent interpersonal and organisational skills
• Excellent communication skills, able to influence and persuade others articulating a balanced view and able to constructively question information
• Ability to negotiate effectively
• Build effective relationships with a range of stakeholders which are based on openness, honesty, trust and confidence

Desirable

• Independent thinking and good judgement, problem-solving and analytical
• Experience of clinical audits
• High degree of personal credibility, emotional intelligence, patients and flexibility
• Ability to cope with unpredictable situations
• Confident in facilitating and challenging others
• Demonstrate a flexible approach in order to ensure patient care is delivered
• Clear communication with excellent writing, report writing and presentation skills; capable of constructing and delivering clear ideas and concepts concisely and accurately for diverse audiences
• Evidence of inspiring and motivating teams with the ability to communicate passionately, effectively and across a diverse set of stakeholders

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aylesford Medical Centre

Address

Admiral Moore Drive

Royal British Legion Village

Aylesford

Kent

ME20 7SE

United Kingdom

Employer's website

https://aylesfordmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job description

Job responsibilities

Key Responsibilities:

The core responsibilities of the Salaried GP at DVH include, but are not limited to, the following;

• Patient Consultations:Conduct a wide range of consultations, including face-to-face and telephone, in line with the practice schedule.
• Medical Care Delivery: Provide high-quality medical care to the patient population in accordance with the GMS contract, ensuring effective treatment and patient satisfaction.
• Autonomous Clinical Decision-Making:Make professional, independent decisions regarding patient care, whether patients are self-referred or referred by other healthcare professionals within the organization.
• Prescribing:Adhere to local and national prescribing guidelines, ensuring that all prescriptions are issued in line with best practices and practice protocols.
• Chronic Disease Management: Proactively manage patients with long-term conditions, working with patients to create and monitor care plans that focus on prevention and health maintenance.
• Acute Care:Treat acute illnesses, assess, diagnose patients presenting with undifferentiated and undiagnosed conditions, ensuring thorough evaluation of their healthcare needs and offering timely and effective interventions for both minor and serious conditions.
• Preventative Care, Health Screening and Health Promotion:Engage in proactive health promotion and disease prevention activities, including screening activities for disease risk factors and early signs of illness, vaccinations, and patient education contributing to proactive health management and disease prevention.
• Care Planning:Develop and implement individualized care plans in consultation with patients, following current practice protocols for disease management, and ensuring continuity of care.
• Counselling and Health Education:Provide patients with counselling and education on health promotion and disease prevention, empowering them to make informed decisions about their health and well-being.
• Patient Management:Admit or discharge patients from your caseload as appropriate, ensuring seamless referral to other healthcare providers when necessary, and coordinating care effectively.

• Clinical Administration:Maintain accurate and up-to-date patient records in accordance with NHS and agreed practice standards. Contributing to the summarising of patient records and read-coding patient data. Participate in clinical audits and contribute to the quality improvement processes.
• Administrative Duties:Process administrative tasks in a timely manner, including handling referrals, repeat prescription requests, Electronic Prescription Service (EPS), reviewing patient letters and discharge summaries, and responding to queries promptly.
• On-Call and Triage Doctor Responsibilities:Participate in on-call and triage doctor roles as required, providing care and support along with responding to emergency situations.

• Audit and Quality Improvement:Collect and analyse data for audit purposes, contributing to the practice's continuous quality improvement initiatives and compliance with clinical governance requirements.
• Medication Management:Prescribe medication as appropriate, in line with current evidence-based guidelines and patient-specific needs. Compile and issue computer-generated prescriptions for both acute and repeat medications, minimizing the use of handwritten prescriptions. Conduct regular medication reviews for patients with complex needs.
• Team Collaboration:Fulfil all standard duties associated with a GP working in primary care, including participation in multidisciplinary meetings of healthcare professionals, supporting practice objectives including but not limited to; nurses, healthcare assistants, pharmacists, and administrative staff, to deliver high-quality care.
• Clinical Leadership and Mentorship:Provide guidance and clinical leadership within the practice, supporting Registrars, nurses, and other healthcare professionals in their development.
• Practice Meetings:Attend and contribute to practice meetings effectively, sharing insights and participating in discussions to support practice goals and operations.
• Emergency Care:Provide timely interventions for patients with urgent and emergency health issues, including making decisions on referrals to hospital services when required.
• Continuous Professional Development:Engage in continuous learning and professional development activities to maintain and enhance clinical knowledge, skills, and competencies in line with GMC requirements.
• Appraisal and Revalidation: Ensure compliance with the appraisal process and complete the revalidation process as required, maintaining professional standards and competence.
• Contractual and Legal Compliance:Ensure that all clinical work is carried out in line with NHS contractual obligations, local and national policies, and General Medical Council (GMC) regulations.
• Additional tasks:These may be required depending on workload and staffing levels:

Person Specification

Experience

Essential

• Experience
• Essential
• Strong clinical skills with the ability to manage a wide range of medical conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a multidisciplinary team
• Experience in managing chronic conditions and acute presentations
• Familiarity with clinical systems and digital tools for patient management

Desirable

• Experience of working in a fast pace environment
• Using a variety of IT solutions

Qualifications

Essential

• Qualifications
• Full GMC registration with a license to practice
• Qualified GP
• Inclusion on the NHS Performers List
• MRCGP or equivalent qualification
• Evidence of ongoing professional development

Desirable

• Experience
• Strong clinical skills with the ability to manage a wide range of medical conditions
• Excellent communication and interpersonal skills
• Ability to work effectively in a multidisciplinary team
• Experience in managing chronic conditions and acute presentations
• Familiarity with clinical systems and digital tools for patient management
• Personal Attributes
• Essential
• Empathetic, with a patient-centred approach to care
• Organized, with excellent time management skills
• Commitment to continuous improvement and development
• Ability to work autonomously and make sound clinical decisions under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The New Surgery

Address

New Surgery

Adwick Road

Mexborough

South Yorkshire

S64 0DB

United Kingdom

Employer's website

https://www.newsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

The Receptionists provide efficient and effective support within the Practice. The primary role is to receive and assist patients, making appointments, dealing with all enquiries and problem-solving; to liaise with the multi-disciplinary team and patients as regards the smooth uneventful running of all clinics. A calm, confident telephone manner, excellent communication skills, knowledge of General Practice and the NHS, as well as good IT skills to input data, is essential to this post. The post-holder will provide cover for colleagues in such times as annual leave or sickness.

COMMUNICATION:

1) To ensure communications between the patients, clinicians and other agencies are of a high standard.

2) To maintain effective communication with all members of the clerical team, to ensure that any problems arising are resolved efficiently and effectively

3) To ensure confidentiality is maintained at all times

4) To attend regular Departmental Meetings, and other meetings as requested

RECEPTION:

5) To receive, advise and direct patients, visitors and members of staff who attend the Practice

6) To book clinic appointments and record outcomes in accordance with departmental procedure

7) To monitor appointment/clinic activity levels advising medical staff and management of potential problems

8) To act promptly upon incoming telephone calls in a professional manner, including working on the main switchboard

9) To liaise with the Practice Manager, Administrators, Doctors, Clinicians, Nurses, and Dispensers, to ensure the efficient and uneventful running of clinics on a daily basis

10) To liaise with patients to ensure the efficient running of clinics

11) To take accurate and detailed messages, and ensure that all are dealt with by the end of the day

12) To give out test results to patients, following practice guidelines

13) To deal with all emergency patient attendances, including responding to panic alarms and locating emergency medical equipment

14) To provide information and basic medical advice, following protocols, to patients and their carers

15) To signpost or navigate patients to appropriate services

16) To process incoming correspondence, particularly by email and online consultations.

ADMINISTRATION:

17) To maintain efficient filing systems, both paper and computer based

18) To ensure the prompt distribution of all incoming mail, including scanning and assigning to patients computerised medical records

19) To check all stores and orders as they arrive on the premises and ensure the administrator is informed

20) To maintain pending lists for specialist clinics

21) To ensure Medical Records procedures are followed

22) To maintain and update the literature and equipment cupboard on a regular basis and inform the Administrator to reorder

23) To maintain stock of medical supplies, reordering from Health Authority as required

24) To arrange patient transport, as routine or urgent, by ambulance or car

TECHNICAL:

25) To maintain and update information on the computer systems as required

26) To maintain and update computerised audit data

27) To maintain and update the demographic details provided by patients

TRAINING/EDUCATION:

28) To be familiar with the location of relevant policy and guidance material and aware of their contents

29) To participate in appraisal and relevant developmental activities including mandatory training

30) To assist with the induction and training of new staff and any work experience students

31) To attend annual first aid and basic life support training including use of defibrillator

MANAGERIAL INSTRUCTIONS:

32) To ensure all procedures are adhered to for each task

33) To maintain the highest standards of safety by working with due regard to systems of work, fire orders and all health and safety legislation

34) To ensure that fire alarms and panic buttons are tested at regular intervals and maintained

35) To ensure the safety of patients and staff within the Practice is adhered to at all times by carrying out periodic risk assessments of the working area

36) To provide cover for colleagues in times of annual leave or sick leave

37) To be fully conversant with and maintain standards of conduct and dress to sustain the public confidence

38) To use all resources efficiently and effectively

39) To ensure security of Practice premises at all times

40) Any other duties which may be necessary following discussion with the Practice Manager

Person Specification

Experience

Essential

• Experience in a healthcare setting is desirable but not essential.

Desirable

• Experience in a healthcare setting is desirable but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Marazion Surgery

Address

Marazion Surgery

Gwallon Lane

Marazion

Cornwall

TR17 0HW

United Kingdom

Employer's website

https://www.marazionsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Administration: • To have sound knowledge and understanding of the Practice procedures. • To work in accordance of written protocol • Opening up/ locking-up of Practice premises and maintaining security in accordance with Practice protocols • Pulling/filing notes for surgeries and update as necessary • Filing post in medical records if applicable • Photocopy as requested • Ensuring messages and information is passed on to relevant members of staff and outside agencies • Distributing clinical documents to clinical staff • Action tasks assigned by Clinicians and passing on relevant information. • Processing and distributing incoming (and outgoing) mail • Taking messages and passing on information • Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers • Providing clerical assistance to practice staff as required from time to time, including filing, photocopying and scanning Reception: • Maintaining and monitoring the Practice appointments system • Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional • Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures • Work on a rotational basis to cover reception • Supporting patients who attend the surgery to collect repeat prescriptions Appointments: • Process appointment requests for today / future appointments from patients by telephone and in person • Deal with visits requests Telephone: • Have working knowledge of telephone system, during and after hours. • Provide an efficient system of answering the telephone using a courteous and friendly manner • Take patients through care navigation to provide the patient with the most appropriate care Other Tasks: • Ensure reception area is kept tidy and ready for use • Ensure building security – have thorough knowledge of doors/windows/alarm • Provide refreshments if requested • Any other tasks allocated by the Practice Management • To action repeat medication requests from the surgery website and patient online systems at least twice daily. • To collect repeat prescription requests from the fax machine, post box and reception. • To liaise with patients and chemists regarding queries and requests. • To ensure repeat medication is issued in line with the protocols that are already in place, and ensure that any queries raised are dealt with quickly and correctly. • To ensure that patient queries on medication are highlighted to the relevant GP/NP/Pharmacist • To regularly go through prescriptions ‘not picked up’ and ‘unlikely to be picked up’ as a result of the timescale, to remove the details from the patient records and then destroy the prescription Computer: • General data input and information retrieving • Registration of new patients – computer data entry and medical records. • Process change of patient details e.g. change of address, both electronically and paper records • Support work of Prescription Line by processing repeat prescription requests in accordance with Practice guidelines as and when necessary. • Scanning clinical documents into patient records if required • Opportunistic data checking of patient demographic details Confidentiality: • In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately • In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential • Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data Health & safety: The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy, the Practice Health & Safety manual, and the Practice Infection Control policy and published procedures. This will include: • Using personal security systems within the workplace according to Practice guidelines • Identifying the risks involved in work activities and undertaking such activities in a way that manage those risks • Making effective use of training to update knowledge and skills • Using appropriate Infection control procedures, maintaining work areas in a tidy and safe way and free from hazards • Actively reporting of health and safety hazards and infection hazards immediately when recognised • Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder’s role • Undertaking periodic infection control training (minimum annually) • Reporting potential risks identified Equality and diversity: The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include: • Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues • Behaving in a manner which is welcoming to the individual and is non-judgmental and respects their circumstances, feelings, priorities and rights. Personal/ professional development: The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include: • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development • Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work • Regularly visit GP Teamnet to view amendments to Policies and Procedures Quality: The post-holder will strive to maintain quality within the Practice, and will: • Alert other team members to issues of quality and risk • Assess own performance and take accountability for own actions, either directly or under supervision • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance • Work effectively with individuals in other agencies to meet patients needs • Effectively manage own time, workload and resources Communication: The post-holder should recognise the importance of effective communication within the team and will strive to: • Communicate effectively with other team members • Communicate effectively with patients and carers • Recognise people’s needs for alternative methods of communication and respond accordingly Contribution to the implementation of services: The post-holder will: • Apply Practice policies, standards and guidance • Discuss with other members of the team how the policies, standards and guidelines will affect own work • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Educated to GCSE level or above

Desirable

• GCSE Mathematics and English (Grade C or above)

Personal Qualities

Essential

• Polite and confident.
• Flexible and cooperative.
• Motivated and enthusiastic.
• Forward thinker.
• High level of integrity and loyalty.
• Sensitive and empathetic in difficult situations.
• Ability to work under pressure.

Other

Essential

• Flexibility to work outside of core office hours.
• Disclosure and Barring Service (DBS) Check.

Skills

Essential

• Excellent communication skills (written and oral).
• Strong IT skills.
• Effective time management.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow policy and procedure.

Desirable

• Experience of SystmOne

Experience

Essential

• Experience of administrative duties.
• Experience of working with the general public.

Desirable

• Experience of working in a GP Practice.
• Experience of working in primary care.
• Experience of processing prescriptions and medication requests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moorlands Surgery

Address

139a Willow Road

Darlington

Co Durham

DL3 9JP

United Kingdom

Employer's website

http://www.moorlandssurgerydarlington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY:

It is the responsibility of each receptionist to assist in the smooth running of the Practice in general, and the reception area in particular, and to project a positive and friendly image to our patients and other professionals who may contact us either in person or via the telephone.

To facilitate patients accessing the clinical care provided by the practice.

To support the GPs and Nurses in providing that care.

To act as first point of contact for anyone accessing the practice.

KEY RESPONSIBILITIES:

To ensure that all visitors and telephone callers to the practice are greeted professionally.

To ensure all telephone calls are managed appropriately.

To manage the flow of patients arriving at the reception desk, for appointments, prescriptions, or queries.

To ensure the clinical staffs receive medical records as requested.

To ensure that repeat prescriptions are generated accurately and efficiently, within the 48 hours specified by the practice.

KEY TASKS:

Reception duties:

Greeting and booking in or patients for surgeries and clinics.

Dealing with patient enquiries efficiently and courteously.

The receiving and recording of telephone messages taking appropriate action.

Making appointments on EMIS Clinical System, by processing appointment requests for today, future appointments from patients in person and on the telephone.

Ensure eConsults are processed daily and assigned appropriately.

Ensure patients are signposted to relevant services, e.g. St Marks Hospital, local pharmacy, Social Prescriber, First Contract Physio etc

Ensure all tasks are actioned and completed.

Processing prescriptions repeats and filing for collection within 48 hours.

Advising patients of relevant charges for private services

Receiving specimens from patients ensuring all their details have been recorded whilst following Health & Safety policy.

Tidying waiting room after surgery, ensuring premises are kept tidy between visits from the cleaning staff, tidy and sort magazines and leaflets, discarding old and damaged items as necessary.

Administration duties:

To have a thorough knowledge of all practice policies and procedures

To work in accordance with written protocols

Provide administrative support for clinical staff.

Filing patient records and correspondence when necessary.

Opening and distribution or practice post.

Registering new patients following the Registration Protocol.

Scanning of documents onto the medical system. All scanning should be cleared daily.

To send letters to patients as necessary.

Changing details on EMIS i.e. Change of address, telephone numbers etc.

Other Information:

Cover for other Reception team members for sickness and annual leave.

Ensuring building security/premises at the end of the day and ensure the building is totally secured, internal lights off and alarm activated.

To carry out any other duties agreed between employee and the practice to ensure the smooth running of the practice.

Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the Staff Handbook and the Practice Infection Control Policy, this will include:

Using personal security systems with the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Keeping own work areas and general/patient areas free from hazards.

Reporting potential risks identified.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload, and resources

Participate in audit where appropriate.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

NHS Pension Scheme:

The post holder will automatically be enrolled in the NHS Pension Scheme (subject to eligibility checks).

Person Specification

Experience

Desirable

• Experience of working in a GP Practice.
• Experience in a busy office environment.

Qualifications

Essential

• Experience of working in a GP Practice
• Flexible approach to shift working patterns.
• Experienced in using EMIS Clinical System

Desirable

• GCSE grade A-C in English and Maths
• Experience of working in a busy environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosemead Surgery

Address

Rosemead Surgery

Ray Park Avenue

Maidenhead

Berkshire

SL6 8DS

United Kingdom

Employer's website

http://www.rosemeadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Diabetic Specialist Nurse

Main Purpose of Post: Triage and consultations. The role involves telephone triage, chronic disease management and medication monitoring. The focus of care evolves around our diabetic patients.

Reporting to: Advanced Nurse Practitioner Lead Nurse

Interface with: Patients

Doctors

Nurses

Practice Teams

Primary Care Network Partners

Patient Representative Group

ICB

Community Teams

Multi-Disciplinary Teams

Location: Postholder will be required to work at The Thorpewood Surgery or

Dussindale Branch Surgery as required.

Job Summary:

To act as an autonomous practitioner who is able to work independently and in conjunction with other members of the clinical team. The post holder will be an experienced caring nurse who can demonstrate developed clinical and diabetic skills and be able to demonstrate critical thinking whilst working within their professional boundaries. They will work the Surgery clinical team, consisting of GPs, ANPs, Practice Nurses and Health Care Assistants to deliver excellent primary care services within the practice.

This role will demonstrate safe, competent clinical decision-making and deliver expert care, including assessment, diagnostic skills, treatment and will communicate at all levels across boundaries.

The post holder will work collaboratively with the multidisciplinary team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required.

Main duties and responsibilities of the job:

A point of contact within the practice for diabetic patients who require review and management of their chronic disease, that require either telephone or Face to Face consultation.

Assessment, monitoring, diagnosis, treatment, prescribing, referral as appropriate and deliver key elements of Surgery initiatives.

Instigate invasive and non-invasive diagnostic tests or investigations, interpretation of findings and reports.

Directly admits patients to secondary care outlets in medical need.

Refer patients to other medical specialities for assessment where indicated.

To take responsibility for making autonomous decisions in relation to patient care.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnose, plan, implement and evaluate interventions/treatments for patients with complex needs.

To collect data and participate in regular Practice audit and research projects

Work effectively with individuals in other agencies to meet patients and carers needs

Recognise and work within own competence and professional code of conduct as regulated by the NMC

Produce accurate, contemporaneous and complete records of patient consultation, consistent with legislation, policies and procedures on the Surgery clinical system

Deliver care according to local and national guidelines and evidence-based care

People Management:

Provide expert Diabetes and nursing advice to others working within the team.

To maintain own 3 yearly registration with the NMC

To maintain own continuous professional development and ensure PDP kept up-to-date in line with the requirements of the Practice

Strategic Management

Work with the clinical and management team to develop new services for patients

Contribute to practice incentive schemes, disease management registers and Surgery targets set locally and nationally for patient care.

Special Requirements of the Job:

An understanding, acceptance and adherence to the need for strict confidentiality.

Competence in the use of IT systems, i.e. coding work as completed, with the ability to learn new software.

General

This job description covers the main duties which the post holder is expected to undertake. These duties may be revised from time to time, in consultation with the post holder. The post holder may be required to undertake duties that are not recorded on this Job Description, that are commensurate with the role and grade.

Non medical prescribing qualification desirable but not essential.

Care Quality Commission

To ensure compliance with Surgery policies, reporting any deficiencies, potential hazards or dangerous occurrences to the Patient Services Manager or Practice Manager.

Participate and support Health & Safety statutory requirements and initiatives. Maintain records of incidents and undertake risk assessments.

Compliance with the Surgery confidentiality and Information Governance Policies.

Take responsibility for your own personal Development, including completing the annual appraisal and undertaking subsequent activity identified and agreed with the line manager.

Have a can do attitude

Person Specification

Qualifications

Essential

• Education and Qualifications
• RGN Qualification
• Current NMC registration
• A minimum of honours degree in advanced nursing
• Diabetes specialist qualification
• Prescribing qualification

Desirable

• Accredited training in chronic disease management

Experience

Essential

• Working autonomously in a nursing role
• Experience in triage
• Experience of working within a primary care or General Practice
• Experience of dealing with patients with undifferentiated and undiagnosed conditions
• Demonstrate Audit Composition
• Home Visiting

Desirable

• Nurse led triage
• Conducted On Line Consultation

Skills & Knowledge

Essential

• Clinical leadership skills
• Communication skills, written, listening and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Health Management of vulnerable patients
• Team Player
• Management of patients with complex needs
• Accountability of own role
• Local and national health policy
• Wider health economy
• Clinical governance issues

Desirable

• SystemOne user
• Knowledge of public health issues
• Able to identify determinants on health in the area

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Thorpewood Medical Group

Address

Woodside Road

Norwich

Norfolk

NR7 9QL

United Kingdom

Employer's website

https://www.thorpewoodmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

MEDICAL RECEPTIONIST

Hours: We welcome applications from candidates who would be available to work the following shift pattern:

• Mon 08:30-12:30, Thurs 08:30-17:30 and Fri 08:30-18:30 = 21.75 hours p/wk

Place of Work: Penn Hill Surgery

Reports to: Deputy Practice Manager

Job Summary

We are looking for a friendly, organised and enthusiastic individual to join our hardworking and supportive Reception Team.

We have increased the hours in the reception team in order to provide greater variety in the day-to-day administrative duties, creating a rewarding role that combines reception responsibilities with a range of administrative tasks.

Reception is at the heart of our practice and is often the first point of contact for our patients. This is a busy, fast-paced role where no two days are the same. The successful candidate will enjoy working with people, be able to manage a variety of competing demands, remain calm under pressure and provide a professional, compassionate service to our patients.

Whether you have previous experience working in general practice or are looking for a new challenge, we will provide the training and support needed to help you develop in the role.

You will work closely with our clinical and administrative teams to ensure patients receive the highest standard of care while contributing to the smooth running of the practice.

Main Responsibilities

Reception

Provide a professional, friendly and efficient reception service to patients, visitors and healthcare professionals.

• Answer telephone calls, deal with general enquiries and signpost patients to the most appropriate clinician or service.
• Book, amend and cancel appointments using practice systems.
• Use your judgement and communication skills to ensure patients requiring urgent medical attention are managed appropriately in accordance with practice procedures.
• Explain practice services, registration procedures and temporary patient arrangements.
• Maintain accurate patient records using EMIS.
• Check and update patient demographic details as required.
• Process payments for private (non-NHS) services and issue receipts.

Administration

As well as reception duties, you'll also undertake a variety of administrative tasks, including:

• Actioning tasks received via EMIS, AskMyGP and email.
• Processing new patient registrations, temporary registrations and deductions.
• Scanning and coding clinical correspondence onto patients' electronic records.
• Supporting the wider practice team with general administrative duties to help ensure the smooth running of the practice.
• Summarising patient medical records.

Premises

• Prepare the surgery for the start of the working day.
• Secure the premises at the end of the day when required, ensuring practice procedures are followed.

General Responsibilities

• Attend team meetings, staff meetings and mandatory training.
• Participate in service improvement initiatives.
• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and Practice policies.
• Work flexibly and undertake other duties appropriate to the role as requested by the Partners or Management Team.

Person Specification

Qualifications

Essential

• PERSON SPECIFICATION
• QUALIFICATIONS
• GCSEs (or equivalent) including English and Maths.
• EXPERIENCE
• Experience of working in a customer-facing role.
• Experience of communicating with members of the public, both face to face and by telephone.
• Experience of using computer systems and standard office software.
• SKILLS & KNOWLEDGE
• Excellent verbal and written communication skills.
• Excellent customer service and interpersonal skills.
• Good keyboard and IT skills, with the ability to learn new systems.
• Ability to prioritise workload and manage competing demands.
• Good organisational and time management skills.
• Ability to work accurately and pay attention to detail.
• Ability to use initiative and exercise sound judgement.
• Ability to remain calm and professional in a busy, fast-paced environment.
• Ability to work effectively as part of a team.
• Understanding of the importance of confidentiality and data protection.
• PERSONAL QUALITIES
• Friendly, approachable and professional.
• Reliable, flexible and adaptable.
• Caring, empathetic and respectful towards patients and colleagues.
• Positive attitude with a willingness to learn and develop.
• Honest and trustworthy with a high level of integrity.
• Able to work the required shift patterns, including 8.30am starts and 6.30pm finishes.

Desirable

• EXPERIENCE
• Experience working in a GP practice, healthcare setting or NHS environment.
• Experience in a reception or administrative role.
• Experience of appointment booking and telephone call handling.
• Experience of using EMIS Web or other clinical systems.
• Experience of using AskMyGP.
• KNOWLEDGE
• Knowledge of NHS primary care services and patient pathways.
• Understanding of medical terminology.
• SKILLS
• Experience of scanning and coding clinical documents.
• Experience of patient registration processes.
• Experience of working in a fast-paced healthcare environment.

Employer details

Employer name

Penn Hill Surgery

Address

St. Nicholas Close

Yeovil

Somerset

BA20 1SB

United Kingdom

Employer's website

https://www.pennhillsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key ResponsibilitiesAdministration and Workflow Management

• Oversee the day-to-day administration functions of the practice.
• Ensure incoming correspondence, clinical documents, referrals, reports and administrative tasks are processed accurately and within appropriate timescales.
• Monitor administrative workloads and allocate work appropriately across the team.
• Ensure patient records are maintained accurately and confidentially.
• Support the processing of referrals, medical reports, insurance requests, registrations and other practice administration.
• Review administrative processes and identify opportunities to improve efficiency.
• Maintain effective filing, document management and electronic record systems.
• Ensure practice procedures and protocols are followed consistently.

• Provide day-to-day supervision and support to reception and administrative staff as required.
• Assist with staff induction and training, including training on practice systems such as SystmOne.
• Support staff development and identify training needs.
• Assist with rotas, annual leave and sickness cover to maintain appropriate staffing levels.
• Monitor staff performance and provide appropriate support and feedback.
• Promote effective teamwork and good communication across the practice.
• Support the Practice Manager with recruitment and other staff management processes where required.

• Help ensure patients receive a professional, efficient and courteous service.
• Support staff in dealing with complex patient queries and concerns.
• Assist with resolving complaints and service issues in accordance with practice procedures.
• Promote excellent customer service and a positive patient experience.
• Maintain patient confidentiality and ensure sensitive information is handled appropriately.

• Use SystmOne confidently for administrative and patient-related processes.
• Support and train staff in the effective use of SystmOne and other practice systems.
• Help ensure information entered onto clinical systems is accurate and up to date.
• Assist with troubleshooting routine system issues and liaise with IT support where necessary.
• Support the implementation of new administrative systems and digital processes.

• Support the Practice Manager with the smooth day-to-day operation of the practice.
• Assist in developing, reviewing and implementing practice policies and procedures.
• Monitor administrative performance and help ensure deadlines and targets are met.
• Assist with audits, searches, reports and data collection when required.
• Support practice meetings, including preparing information and following up agreed actions.
• Liaise effectively with GPs, nurses, pharmacists, administrative staff and external organisations.
• Support the practice during periods of staff absence or increased workload.

• Maintain confidentiality at all times and handle patient and staff information appropriately.
• Work in accordance with data protection requirements, practice policies and NHS procedures.
• Support effective information governance and record management.
• Follow practice policies relating to health and safety, safeguarding, infection prevention and other relevant areas.
• Report incidents, concerns and risks appropriately.
• Participate in training and professional development as required.

Person Specification

Experience

Essential

• looking for someone with experience in GP practice and experience with clinical system Systemone.
• Good communication and IT skills.

Desirable

• Experience working in Primary care

Experience

Essential

• looking for someone with experience in GP practice and experience with clinical system Systemone.
• Good communication and IT skills.