Job description

Job responsibilities

• To follow agreed clinical protocols and refer to GPs as appropriate
• Vaccination and health advice prior to travel
• Routine and childhood immunisations
• Vaccine management, reporting, monitoring, and storage
• Well person clinics, offering advice on lifestyle, diet, smoking , alcohol and exercise
• Chronic disease annual reviews, diabetes, COPD, asthma, hypertension
• Cervical Cytology
• To lead on infection control and ensure compliance with guidelines
• To lead on infection control and ensure compliance with guidelines

Person Specification

Experience

Essential

• Experience in working in a primary care environment
• Experience of chronic disease management
• Experience of working autonomously

Desirable

• Experience of working in a GP Practice
• Experience of leading a nursing team in a primary care environment
• Experience of working as a practice nurse or community nurse
• Experience of infection prevention and control measures

Qualifications

Essential

• Registered Nurse

Desirable

• Nurse Prescriber
• Post graduate diploma or degree (Chronic Disease Management)

Knowledge and skills

Essential

• Wound care/removal of sutures and staples
• Requesting pathology tests and processing the results, advising patients accordingly
• Travel medicine
• Diabetes
• Hypertension
• Asthma
• COPD
• CHD
• Immunisations (routine, childhood and travel)
• Womens health (cervical cytology, contraception, etc.)
• Broad knowledge of clinical governance
• Ability to work within own scope of practice and understand when to refer to GPs
• Understanding of infection prevention and control measures
• Knowledge of public health issues in the local area
• Knowledge of health promotion strategies
• Understand the requirement for PGDs and associated policy
• Meet the requirements and produce evidence for nurse revalidation
• Evidence of continuing professional development (CPD) commensurate with the role of a practice nurse

Desirable

• Excellent communication skills (written and verbal)
• Strong IT skills
• SystmOne knowledge
• Problem solving and analytical skills
• Ability to work as a team member and autonomously
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Greenhead Family Doctors

Address

15 Wentworth Street

Huddersfield

HD1 5PX

United Kingdom

Employer's website

https://greenheadfamilydoctors.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.
• Screen patients for disease risk factors and early signs of illness.
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate.
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE.
• Ensure appropriate follow up of patients.
• Record clear and contemporaneous computerised consultation notes to agreed standards.
• Participate in clinical audits, learning event analyses and practice meetings.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe generically whenever appropriately and in accordance with the Practice prescribing formulary, Pan Mersey guidance, NICE guidance and Good Prescribing Practice (as defined by British National Formulary).
• Work with and provide support for other members of the primary health care team.
• Play a lead role in the practice achieving agreed and other key performance indicator targets
• Supervise a range of trainees including medical students, FY2s and STs
• Be point of contact during on-call sessions
• Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.
• Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
• Establish strong working relationships with GPs and practice teams and work collaboratively with other staff of the multi-disciplinary team, supporting each other, respecting each others views and meeting regularly as a team.
• Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
• Contribute to the wider aims and objectives of the Practice to improve and support primary care.

Person Specification

Qualifications

Essential

• MBChB or equivalent
• Satisfactory completion of GP training/MRCGP
• Be fully registered with the GMC and be on the performer's list of NHSE

Desirable

• An interest in the supervision and training of Resident Doctors

Experience

Essential

• Sound clinical knowledge and judgement
• Excellent communication skills
• Excellent organisation and time management skills
• Ability to work under pressure using own initiative
• Commitment to providing consistent high-quality care
• Team worker
• Holds current valid UK driving licence

Desirable

• Experience in the supervision and training of Resident Doctors

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beacon Health Kensington

Address

Beacon Health Kensington

157 Edge Lane

Edge Hill

Liverpool

L7 2AB

United Kingdom

Employer's website

https://www.beaconhealthkensington.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Health Care Assistant

Reports to: Senior Practice Nurse

Responsible to: Practice Manager

Works closely with: Practice Nurses, Doctors, Acute Care Team, Receptionists,

Administration Staff

Job Outline

• To provide support to the practice nursing team
• To prepare own consulting room for effective consultation
• To provide care to patients according to and by following practice approved protocols
• To adhere to health and safety and infection control requirements

Main Duties (according to training provided)

• To work alongside clinicians in the provision of patient care
• Undertake and record the following tasks:

Measurement of height, weight and bmi

24 hour blood pressure & 24 hour ECG application

Capillary blood testing

Urinalysis

Measurement of blood pressure

ECG recording

Venepuncture

Diabetic screening

Diabetic foot check

Assist in Dressing Clinics

Health Checks

Health promotion advice as appropriate

Restock consulting room

Further skills with experience

• Recognise changes in patients recordings and report appropriately
• Enable patients to access the appropriate professionals in the practice team
• Appreciate the principles of healthy living and provide dietary advice
• Provide relevant health promotion literature
• Follow infection control standards
• Instruct patients in appropriate techniques/tasks after appropriate training.
• To perform other clinical tasks as trained and agreed to meet the needs of the practice
• To engage in audit, and invite patients for necessary investigations/checks.
• Invite patients for screening/other follow up appointments
• Other tasks the Senior Practice Nurse requests with appropriate training/instruction

Responsibility

The job holder must work as part of a team, have the ability to organise and prioritize own workload on a day to day basis and observe strict rules about patient confidentiality at all times. The job holder must know when to seek direction from the Practice Nurse, Doctor, or Practice Manager.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths,
• Qualification in Health and Social Care or a KaSPAC or STEPS certificate

Desirable

• Experience in Ophthalmology,
• Previous experience in Primary Care,
• A Care Certificate

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bethesda Medical Centre

Address

Palm Bay Avenue

Cliftonville

Margate

Kent

CT9 3NR

United Kingdom

Employer's website

https://www.Bethesdamc.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Part time Admin clerk/Receptionist

• Book appointments for patients with Doctor and Nurse and other members of the health care team as requested.
• Monitor flow of patients into consulting and treatment rooms.
• Register immediately necessary patients, temporary residents and patients from abroad who need to be seen same day onto surgery database. Ensure sufficient information is recorded and patients receive a practice leaflet detailing our services.
• Import registration request documents into the docman system from Email, for the workflow clerk to complete.
• Advise patients of the practices policies and procedures as requested with particular regard to emergency prescriptions and urgent appointments.
• Advise patients of relevant charges for private services, accept payment and record details.
• Action prescriptions requests and amend any alteration to medication necessary as advised by Doctor.
• Enter requests for home visits on screen, including relevant information.
• Advise patients of contact numbers when requesting ambulance transportation.
• Respond to all queries and requests for assistance from patients and other visitors to the practice, answering telephone and taking messages as appropriate.
• Retrieve and refile records as required.
• Follow practice procedures for start and end of day opening and closing, including securing the premises correctly.
• Provide cover for Saturday mornings/late evening surgery on a rota at least 1 weekend annually is expected.
• Provide cover, for absence during holidays and sickness, occasionally at short notice.
• Attend meetings/ update huddles as required.
• Any other delegated duties considered appropriate to the position and any other procedures developed when in post.
• Adhere to data protection principles and the practices confidentiality policy at all times. Also, to be aware of the policies regarding smart cards and data security.
• Adhere to Health and Safety at work Act.
• Complete all mandatory training within the specified timeframe

Administration

To adhere to the practice repeat prescribing policy for all prescription requests.

Provide clerical/admin support to the practice nurse and other practice team members as required.

Advise GPs/nurses and patients as to referral pathways as appropriate.

Support any locums with logging on to EMIS and other practice systems, how to use the intercom and provision of the locum handbook.

Ensure we have adequate supplies of letterheads practice leaflets, appointment cards paper and envelopes as appropriate.

Assist the team with meeting practice targets. Patient alerts must be acted upon when booking appointments with the nurse.

Ensure all EMIS tasks Docman tasks and Accurix messages are actioned and completed daily as appropriate.

To check EMIS Mail inbox daily for any organisational changes issues.

Ensure all communications received to the practice by whichever means are responded to same day and completed if appropriate, sending any clinical correspondence or patient information to the workflow team.

Ensure your own nhs.net email account is checked daily and to action any requests.

To access e-LFH to complete mandatory training and to request protected time if unable to do so. To ensure you keep up to date with all new IT skills as required.

To attend all F2F mandatory training when required; BLS, Oliver McGowan and others as instructed by the training supervisor.

Respond to all requests for Access to Medical Records and reports, ensuring all legal requirements are adhered to. Ensure patients have paid up front for any forms or TWIMC letters.

To assist with filing all NEW patient medical records received weekly, and to locate the records for deceased and deducted patients to send to PCSE.

To contact GMSS IT department with any issues without delay, and as requested by any team member.

Person Specification

Experience

Essential

• Computer/Keyboard skills
• Good communication skills
• Good organisation skills
• Confident and efficient handling of general public

Desirable

• Medical terminology
• Experience of practice systems, EMIS, DOCMAN, ACCURIX.
• Proficient with MS applications

Qualifications

Essential

• Educated to GCSE or equivalent

Desirable

• GCSE English.
• IT professional certifications

Motivation and Attitude

Essential

• Able to work on own initiative
• Able to prioritise workload
• Able to work under pressure
• Able to work as part of a team
• Reliable and dependable
• Professional at all times
• Flexible to accommodate surgery hours

Desirable

• Residing locally, within 5 miles of surgery.
• Aware of GDPR and Data protection

Employer details

Employer name

High Lane Medical Centre

Address

The Village Green, Buxton Road

High Lane

Stockport

Cheshire

SK6 8DR

United Kingdom

Employer's website

https://www.hlmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Accountable to: Partners - Dr J A Hopwood Dr C A Bowley Dr C Jones

Responsible to: Practice Manager Samantha Spike

Job Summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including AskmyGP consultations, surgery consultations, telephone consultations and queries, triage calls, triage visits, checking and signing of repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Respond to medical problems presented by temporary residents as required.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organization.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

To assist in the establishment of appropriate systems to manage common chronic medical conditions.

Completion of clinically related administrative and non clinical duties needed for the delivery of the service.

Providing counseling and health education.

Refer patients for further opinions and interventions according to Practice protocols.

Recording clear and contemporaneous consultation notes to agreed standards.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions wherever possible).

Prescribing in accordance with the Practice prescribing formulary whenever this is clinically appropriate.

Participate in training plans of medical students as required.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Maintaining, monitoring and updating computer database and management of medical records and practice audits

Ensure that practice clinical database is updated promptly and accurately with information relating to patient records, as required for clinical accuracy and for practice recording requirements under QOF and Enhanced Services.

Appropriate use of read codes.

Participating in the collection and collation of statistics towards the preparation of practice reports, performance monitoring and audits.

Practice Organisation

Process and action incoming patient and hospital correspondence.

Attendance at in-house meetings, significant event audit meetings and others as deemed necessary.

Ensure that the practice complaints system is adhered to at all times

Awareness and compliance with all relevant guidelines e.g. data protection, confidentiality and health and safety.

Maintain all mandatory training.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organization. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Providing information regarding immune consent with particular regard to Hepatitis B status

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Using appropriate infection control procedures particularly those relating to needle stick injuries, maintaining work areas in a tidy and safe way and free from hazards

Ensuring that all accident or dangerous accidents are reported and investigated, and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Each session will consist of 16 AskmyGP requests.

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003 Not subject to suspension under section 41A of the Medical Act 1983 Qualified General Practitioner (completed certificate of Completion of Training CCT) Currently on a PCT performers list and not suspended from that list or from the medical register DBS clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashville Surgery

Address

171 Upper Chorlton Road

Whalley Range

Manchester

M16 9RT

United Kingdom

Employer's website

https://ashvillesurgerymanchester.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

RESPONSIBILITIES

To provide a friendly, professional and helpful first point of contact for patients and visitors to the Surgery.

• To deal with patients by telephone, face-to-face, email and through the Practice's online triage system.
• To assist patients with appointments, queries and requests and direct them to the appropriate service, clinician or member of the Practice team.
• To undertake a range of reception and administrative duties to support the smooth and effective running of the Practice.
• To process patient information and administrative work accurately and in accordance with Practice protocols.
• To maintain patient confidentiality and comply with information governance and data protection requirements.
• To work collaboratively with both clinical and administrative colleagues.
• To remain calm, professional, helpful and courteous when dealing with patients, including during challenging or difficult interactions.

TASKS

TELEPHONE

1. To log in to the Practice telephony system and respond to telephone calls as quickly and effectively as possible.
2. To deal with, transfer or escalate calls as appropriate, following Practice protocols.
3. To accept, record and transmit information accurately using EMIS, online triage system, generic email and other Practice computer systems.
4. To assist patients with queries, requests and access to appropriate services.
5. To provide a professional, calm and courteous service, including when dealing with challenging or difficult telephone interactions.
6. To maintain confidentiality when discussing patient information over the telephone.
7. To log out of the telephony system at the end of each working session.

RECEPTION

To receive patients and visitors arriving at the Practice in a welcoming, friendly and professional manner.

1. To assist with patient queries and requests or pass messages to the appropriate person.
2. To confidently navigate patient records using EMIS, Docman and other Practice systems in order to assist with patient queries.
3. To make appointments for patients with the appropriate Practice service using EMIS, where required.
4. To assist patients with the Practice's online triage system, including explaining how to access and use the service and directing patients to the appropriate route where required.
5. To handle queries and requests for information or services and ensure that they are dealt with appropriately or transferred to a GP, healthcare professional, member of staff or outside agency in accordance with Practice protocols.
6. To respond appropriately to patient queries received through generic email and other electronic communication channels, ensuring enquiries are dealt with or passed to the appropriate person.
7. To maintain a professional and courteous approach at all times, including when dealing with challenging situations.

ADMINISTRATION

To undertake general administrative duties required for the smooth running of the Practice.

1. To process repeat prescription requests and deal with prescription-related administrative queries in accordance with Practice protocols.
2. To undertake DOCMAN administration, including receiving, scanning, attaching, coding and filing correspondence accurately into the correct patient's medical record and routing correspondence to the appropriate clinician or team.
3. To process incoming hospital letters, clinic correspondence and other clinical documentation, ensuring that information is accurately recorded and reaches the appropriate clinician or member of the Practice team.
4. To undertake general filing and maintain accurate and appropriately organised patient records.
5. To respond to patient emails and electronic enquiries appropriately and within Practice protocols.
6. To undertake administrative work relating to QOF call and recall lists when required.
7. To assist with deductions from the Practice patient list/records in accordance with Practice procedures and guidance.
8. To assist with administrative backlogs and other Practice administrative work as required.
9. To accurately enter, update and maintain patient information using EMIS, Docman, online triage system and other Practice systems.
10. To ensure that all patient information is handled securely and confidentially and in accordance with Practice policies, information governance requirements and data protection legislation.

GENERAL

To assist as required during periods of staff holiday, sickness, increased workload or other operational requirements.

1. To work collaboratively with clinical and administrative colleagues, supporting one another and contributing positively to the wider Practice team.
2. To undertake any other reasonable duties appropriate to the role as requested by the Practice Manager or Partners.
3. To attend and complete Practice training and develop the knowledge and skills required for the role.
4. Full training will be provided on Practice systems, including EMIS, Docman, online triage system and relevant Practice processes and protocols.
5. To follow all Practice policies, procedures and protocols and raise any concerns with the Practice Manager.
6. To maintain a professional, respectful, helpful and courteous approach towards patients, colleagues and other healthcare professionals.
7. To remain calm and professional when dealing with challenging situations and seek assistance from an appropriate colleague where necessary.
8. To contribute to the Practice's commitment to providing safe, compassionate and high-quality care to patients.
9. To maintain confidentiality at all times and not disclose patient or Practice information except in accordance with Practice procedures and relevant legislation.

Person Specification

Skills and Abilities

Essential

• Confident using IT systems, including Microsoft Office, email and computer-based systems.
• Ability and willingness to learn new IT systems and software as they are introduced.
• Good verbal and written communication skills.
• Ability to communicate clearly and professionally with patients, colleagues and healthcare professionals.
• Good organisational skills and ability to prioritise workload.
• Accurate and methodical approach with good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to deal appropriately with challenging or difficult situations.
• Ability to follow Practice policies, procedures and protocols.
• Ability to work independently and as part of a team.
• Ability to recognise when assistance is required and seek support appropriately.

Desirable

• Experience using EMIS, Docman and Accurx.
• Experience working with electronic patient records.
• Experience of processing electronic correspondence and online patient requests.
• Knowledge of NHS services and Primary Care processes.

Qualifications

Essential

• Good standard of general education.
• Ability to read, write and communicate clearly.
• Willingness to undertake relevant training and learn new systems and procedures.

Desirable

• Qualification or training in administration, customer service, healthcare or a related area.
• Relevant NHS or Primary Care training.

Experience

Essential

• Experience of working in a customer-facing, administrative or service environment.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of using computerised systems as part of a working environment.
• Experience of handling confidential or sensitive information.
• Experience of working in a busy environment and managing multiple tasks.

Desirable

• Previous experience in a Primary Care setting, such as a GP Practice, Primary Care Network or other NHS primary care environment.
• Previous experience working in an NHS or healthcare setting.
• Experience using EMIS, Docman, Accurx or other GP Practice systems.
• Experience processing prescriptions or prescription-related queries.
• Experience processing clinical correspondence, scanning, coding and filing documents.
• Experience using an online consultation or triage system.
• Experience undertaking patient recalls, QOF-related administration or patient list administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Close Surgery

Address

Forge Close Surgery

Forge Close

Bromley

BR2 7LL

United Kingdom

Employer's website

https://www.forgeclosesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Operational Management

• Oversee the smooth day-to-day operation of the practice.
• Ensure effective management of appointment systems and patient access arrangements.
• Develop and maintain efficient administrative processes.
• Monitor operational performance and identify opportunities for improvement.
• Support implementation of practice policies and procedures.
• Coordinate management and operational meetings as required.

Staff Management

• Provide day-to-day leadership to reception and administrative staff.
• Support recruitment, induction and onboarding activities.
• Manage staff rotas and annual leave arrangements.
• Monitor attendance and support absence management processes.
• Promote staff engagement, wellbeing and professional development.
• Support appraisal and performance review processes.

Patient Services

• Promote high standards of patient service and satisfaction.
• Respond to operational issues affecting patient access and experience.
• Support the management of patient feedback and complaints.
• Identify opportunities to improve service delivery and patient experience.
• Health and Safety
• Act as operational lead for health and safety matters.
• Ensure risk assessments are completed and reviewed.
• Monitor fire safety, COSHH, legionella and other compliance requirements.
• Coordinate emergency procedures and business continuity arrangements.
• Ensure completion of statutory inspections and checks.

Premises and Facilities Management

• Oversee maintenance and day-to-day management of the practice premises.
• Manage contractors, suppliers and service providers.
• Coordinate equipment servicing and maintenance schedules.
• Maintain premises compliance records.
• Manage security arrangements and access systems.
• Ensure a safe and welcoming environment for patients, visitors and staff.

Governance Support

• Assist with preparation for CQC inspections and compliance activities.
• Support policy review programmes.
• Maintain governance and compliance records.
• Coordinate audits and quality improvement initiatives.
• Assist with monitoring contractual and operational performance targets.

Communication

• Maintain effective communication across all staff groups.
• Support practice communication channels including the website and patient information.
• Liaise professionally with external organisations, contractors and stakeholders as required.

General Responsibilities

• Maintain confidentiality in accordance with GDPR and practice policies.
• Comply with all practice policies and procedures.
• Undertake mandatory training as required.
• Participate in meetings, training and development activities.
• Undertake other duties appropriate to the grade and responsibilities of the role as reasonably required by the Practice Business Manager or GP Partners.

Person Specification

Experience

Essential

• Experience in a management, supervisory or team leadership role.
• Experience of managing and supporting staff within a busy working environment.
• Experience of coordinating operational processes and administrative systems.
• Experience of managing competing priorities and meeting deadlines.
• Experience of handling confidential and sensitive information appropriately.
• Experience of resolving problems and implementing practical solutions.
• Experience of delivering high standards of customer or patient service.

Desirable

• Experience within General Practice, Primary Care or the NHS.
• Experience of managing reception, administration or patient-facing services.
• Experience of staff recruitment, induction and probation processes.
• Experience of premises, facilities or contractor management.
• Experience of supporting CQC compliance activities and quality improvement initiatives.
• Experience of rota management and workforce coordination.
• Experience of supporting complaints handling and patient feedback processes.

Qualifications

Essential

• Educated to A-Level standard or equivalent experience.
• Evidence of continuing professional development.
• A recognised management, administration or leadership qualification, or equivalent management experience.

Desirable

• ILM Level 3 or Level 5 in Leadership and Management.
• Qualification in Business Administration, Management or Healthcare Administration.
• Chartered Management Institute (CMI) qualification.
• Health and Safety qualification.
• Customer Service qualification.
• NHS Leadership Academy programme or equivalent leadership development programme.

Skills & attributes

Essential

• Strong people management and team leadership skills.
• Excellent organisational and time management abilities.
• Ability to manage competing priorities and work effectively under pressure.
• Strong problem-solving and decision-making skills.
• Excellent written and verbal communication skills.
• Ability to build positive working relationships with colleagues, patients and external stakeholders.
• Ability to work independently and use initiative.
• High level of integrity, professionalism and discretion.
• Proficient IT skills, including Microsoft Office applications.
• Commitment to delivering high standards of patient care and customer service.

Desirable

• Experience of clinical systems such as EMIS Web.
• Knowledge of appointment systems and patient access processes.
• Knowledge of NHS digital systems and reporting tools.
• Understanding of health and safety requirements within a healthcare setting.
• Experience of preparing reports, audits or performance information.
• Knowledge of CQC requirements and primary care regulatory standards.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ford Medical Practice

Address

93 Gorsey Lane

Ford

Liverpool

L21 0DF

United Kingdom

Employer's website

http://www.fordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

The Senior Administrator will have responsibility for coordinating and overseeing a range of administrative and clinical support functions, including:

Team Leadership and Supervision

• Supervise and support members of the administration team on a day-to-day basis.
• Allocate and monitor administrative workload to ensure tasks are completed appropriately and within required timescales.
• Provide guidance and support to staff and act as a point of escalation for administrative queries.
• Assist with staff induction, training and development.
• Support the Practice Manager with monitoring performance, identifying training needs and improving administrative processes.
• Help maintain effective communication across the administration team.
• Promote a positive, supportive and professional working environment.

EMIS Web, Clinical Coding and Document Management

• Manage and monitor EMIS Web clinical document workflow.
• Ensure incoming clinical correspondence is processed accurately and efficiently.
• Read, interpret and appropriately code clinical information using the correct Read/SNOMED codes in accordance with practice protocols.
• Ensure relevant information is accurately entered onto patient records.
• Identify information requiring clinical review and appropriately allocate or escalate tasks to the relevant clinician.
• Support the summarising and updating of patient records.
• Monitor the quality and completeness of coding and document processing.
• Support coding audits and data-quality checks.
• Ensure documents are accurately scanned, coded, filed and actioned.

QOF and Practice Performance

• Take responsibility for the administrative elements of Quality and Outcomes Framework (QOF).
• Work closely with the QOF/clinical leads to monitor achievement against targets.
• Run and review searches and reports using EMIS.
• Identify patients who require recalls, reviews or outstanding interventions.
• Maintain accurate registers and ensure relevant information is coded correctly.
• Assist with QOF audits, data validation and preparation for reporting/submission.
• Support the practice in maximising achievement against QOF and other contractual requirements.

General Practice Administration

• Support the Practice Manager with the effective running of the administrative function.
• Monitor administrative workflows and identify opportunities for improvement.
• Assist with referrals, registrations, medical records and other patient administration processes.
• Support the preparation and processing of practice documentation, reports and correspondence.
• Assist with audits, searches and data collection as required.
• Maintain confidentiality and comply with GDPR, information governance and practice policies at all times.
• Work collaboratively with GPs, nurses, pharmacists, administrators, reception and other members of the wider practice team.
• Undertake other appropriate duties within the scope of the role as required.

Person Specification

Knowledge and Skills

Essential

• We are looking for someone who is:
• Organised and reliable
• Confident in supervising others
• Experienced in general practice
• Proficient in EMIS Web
• Accurate and detail-focused
• Knowledgeable about QOF and clinical coding
• Able to work under pressure
• A good communicator
• Proactive and able to identify problems and solutions
• Committed to providing a high standard of service to patients and colleagues
• If you are an experienced GP practice administrator who is ready to take on a senior role and would enjoy helping to lead and develop an administrative team, we would be very pleased to hear from you.

Experience

Essential

• Previous experience working in a GP practice or primary care environment.
• Good working knowledge of EMIS Web.
• Experience of clinical document workflow.
• Experience of clinical coding and summarising patient records.
• Good understanding of QOF and how accurate coding and data quality contribute to achievement.
• Previous experience of supervising, supporting or leading staff.
• Excellent organisational and time-management skills.
• Excellent attention to detail and accuracy.
• Ability to prioritise workload and meet deadlines.
• Ability to work independently and use initiative.
• Excellent written and verbal communication skills.
• Ability to maintain confidentiality and understand the importance of information governance.
• A professional, positive and flexible approach to work.

Desirable

• Experience of running EMIS searches.
• Experience of QOF searches, recalls and audits.
• Experience of supporting practice audits and data quality work.
• Experience of training or mentoring administrative staff.
• Knowledge of NHS GP contractual requirements and enhanced services.
• Experience of working with clinical and non-clinical teams.

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Regent Square Group Practice

Address

8-9 Regent Square

Doncaster

South Yorkshire

DN1 2DS

United Kingdom

Employer's website

https://www.regentsquaregrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As a Care Coordinator, you will:

• Assisting patients by directing patients to the most appropriate clinician or service.
• Dealing with appointment, home visit and telephone requests. Booking, amending, and cancelling patient appointments.
• Contacting patients to arrange annual health and wellbeing reviews, particularly for those with long-term conditions and patients who are housebound.
• Providing day-to-day administrative support, including processing letters, updating patient records, responding to patient enquiries and helping out on Reception when required.
• Encouraging patients who have missed their cancer screening appointments to attend by contacting them and helping arrange appointments.
• Arranging referrals to hospitals and community services, keeping track of their progress and following up where necessary.
• Supporting our vaccination programmes, including coordinating COVID-19 vaccinations for housebound patients and assisting with vaccine clinics when needed.
• Keeping patient records accurate, up to date and confidential using the practice clinical system.
• Speaking with eligible patients about NHS Weight Management Programmes and helping them access the right support.
• Working closely with GPs, nurses, the wider practice team and external healthcare providers to deliver joined-up, patient-centred care.
• Chasing referral appointments, reports and outcomes to help ensure patients receive the care they need without unnecessary delays.
• Following all NHS guidance, practice policies and information governance requirements to ensure safe and effective working.

Additional Information:The post holder will be expected to carry out all duties in accordance with relevant legislation, NHS guidance, practice policies and professional codes of conduct.This job description provides an overview of the role and key responsibilities. The successful candidate may be required to undertake other duties, in line with the needs of the practice.

Person Specification

Experience

Essential

• We are looking for someone who has:
• Excellent communication and interpersonal skills.
• Strong organisational and time management skills.
• The ability to build positive relationships with patients and healthcare professionals.
• Confidence using IT systems and electronic patient records.
• The ability to remain calm and professional in a busy primary care environment.

Desirable

• Experience working within Primary Care, General Practice, the NHS, or another healthcare setting.
• Knowledge of NHS referral pathways and care coordination.
• EMIS Web experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Lyndhurst Surgery

Address

The Lyndhurst Surgery

53 Lyndhurst Drive

London

E10 6JB

United Kingdom

Employer's website

http://www.thelyndhurstsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice Riverside

Address

Riverside Centre For Health

Park Street

Liverpool

L8 6QP

United Kingdom

Employer's website

https://www.firtreemc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of education or experience
• GCSE grade A to C in English and Maths

Experience

Essential

• Customer service experience

Desirable

• Experience of working in a health care environment
• Knowledge of Coding
• Knowledge of Summarising
• Knowledge of Telephony
• Knowledge of Microsoft software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tamworth House Medical Centre

Address

Tamworth House Medical Centre

341 Tamworth Lane

Mitcham

Surrey

CR4 1DL

United Kingdom

Employer's website

https://www.tamworthhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:Cricketfield Surgery, Newton Abbot

Salary:£65 per hour

Hours: Bank hours

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list and engaged in regular clinical work. An experienced doctor with GP accreditation - MRCGP examination or equivalent experience. Clear commitment to delivering quality and patient focused services. Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding. Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Newton Abbot

TQ12 2AS

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Salaried General Practitioner (GP)Job Title

Salaried General Practitioner (GP)

Practice Partners / Practice Manager

Crabbs Cross Medical Centre, Worcestershire

To provide high-quality, patient-centred primary medical care to the registered practice population, delivering safe, effective, and evidence-based services while working collaboratively within the multidisciplinary team.

• Provide comprehensive medical services to patients presenting with undifferentiated and diagnosed conditions.
• Undertake same-day and routine consultations, both face-to-face and remotely.
• Assess, diagnose, treat, prescribe, and refer patients as appropriate.
• Conduct home visits when required.
• Manage acute and chronic medical conditions in line with national and local guidelines.
• Maintain accurate and contemporaneous patient records.
• Participate in safeguarding procedures for children and vulnerable adults.
• Promote health education and disease prevention.

• Prescribe medicines in accordance with GMC guidance, NICE guidelines, and local prescribing policies.
• Undertake regular medication reviews.
• Work collaboratively with pharmacists and other healthcare professionals to optimise medicines management.

• Process laboratory results, hospital correspondence, and clinical documents.
• Complete referrals, reports, insurance forms, and other medical documentation within agreed timescales.
• Participate in reviewing and updating clinical protocols where required.

• Contribute to Quality Improvement activities and clinical audits.
• Participate in significant event reviews and learning activities.
• Support the achievement of QOF and other contractual requirements.
• Maintain awareness of current clinical guidance and best practice.

• Work collaboratively with practice nurses, pharmacists, healthcare assistants, physician associates, and administrative staff.
• Attend clinical meetings, practice meetings, and educational events.
• Contribute positively to the development of practice services.

• Maintain GMC registration and licence to practise.
• Participate in annual appraisal and revalidation requirements.
• Undertake Continuing Professional Development (CPD) as required.

• Fully qualified General Practitioner.
• GMC Registration with Licence to Practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent.
• Excellent communication and interpersonal skills.
• Commitment to high standards of patient care.
• Ability to work effectively within a multidisciplinary team.

• Experience of NHS General Practice.
• Interest in a specialist area such as diabetes, women's health, minor surgery, care of the elderly, mental health, or education/training.
• Experience of clinical audit and quality improvement.

• Flexible sessions available.
• Participation in practice meetings and training sessions.
• No out-of-hours commitment unless otherwise agreed.

Competitive and dependent on experience, in accordance with agreed terms and conditions.

• NHS Pension Scheme.
• Indemnity cover in line with practice arrangements.
• Study leave and CPD support.
• Supportive and friendly working environment.
• Flexible working arrangements where possible.

This job description is not exhaustive and may be amended following discussion with the post holder to meet the changing needs of the practice.

Person Specification

Experience

Essential

• Ability to work effectively within a multidisciplinary team.
• Experience of clinical audit and quality improvement.
• Working Pattern
• Flexible working arrangements where possible.

Desirable

• Works as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care while complying with the contract.

Qualifications

Essential

• Fully qualified General Practitioner.
• GMC Registration with Licence to Practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent.
• Excellent communication and interpersonal skills.
• Commitment to high standards of patient care.
• Ability to work effectively within a multidisciplinary team

Desirable

• Experience of NHS General Practice.
• Interest in a specialist area such as diabetes, women's health, minor surgery, care of the elderly, or education/training.
• Experience of clinical audit and quality improvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crabbs Cross Medical Centre

Address

39 Kenilworth Close

Crabbs Cross

Redditch

Worcestershire

B97 5JX

United Kingdom

Employer's website

https://www.themedicalcentrecrabbscross.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion

• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Attending training and events organised by the practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum twice annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for PREP are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hadwen Health

Address

Glevum Way

Abbeydale

Gloucester

Glos

GL4 4BL

United Kingdom

Employer's website

https://hadwenhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see opening statements of this recruitment post. All expected duties of a GP. Can be discussed in more detail at interview. Looking for around 4-6sessions per week.

Person Specification

Qualifications

Essential

• Qualifications Must be a qualified General Practitioner [GP].

Desirable

• We would be happy to discuss the vacancy in more depth and are flexible and open minded regarding a GP's prior experience and particular skills or special interests.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ravensworth Surgery

Address

Horsley Hill Road

South Shields

Tyne And Wear

NE33 3ET

United Kingdom

Employer's website

https://www.ravensworthsurgery.nhs.uk/ (Opens in a new tab)