Job description

Job responsibilities

Reporting to the Practice Manager (PM) and GP partners, the Deputy Practice Manager (DPM) role is to support the PM in the management and coordination of all aspects of organisation functionality, motivating and managing staff, optimising efficiency and financial performance, and ensuring the organisation achieves its long-term strategic objectives in a safe and effective working environment.

Through innovative ways of working, support the PM in promoting ED&I, SHEF, quality and continuous improvement, confidentiality, collaborative working, service delivery, learning and development and ensure the organisation complies with UK legislation and both NHS and CQC regulations.

As this role will have access to a higher level of confidential data in the course of their employment, there is an expectation that the post holder will always maintain the highest level of confidentiality and integrity. Sensitive information could be from either internal sources, or from external partner organisations.

The post-holder is an instrumental member of the general practice team.

The post holder is reportable to the Practice Manager on a regular basis.

Person Specification

Qualifications

Essential

• A good standard of education with excellent literacy and numeracy skills

Desirable

• Educated to degree level in healthcare or business
• Associate Member of IGPM in view of becoming a full member (MIGPM)
• AMSPAR qualification (L5 in Primary Care and Health Management)
• Leadership and/or management qualification

Knowledge And Skills

Essential

• Excellent communication skills (written, oral and presenting)
• Proven leadership skills
• Competent in the use of MS Office products
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Ability to use own initiative, discretion, and sensitivity
• Ability to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Sensitive and empathetic in distressing situations
• Ability to exploit and negotiate opportunities to enhance service delivery
• Strategic thinker and negotiator with a solutions-focused approach
• Effective time management (planning and organising)
• Good organisational skills
• Ability to effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Ability to network and build relationships
• Flexible, cooperative and motivated
• Confident, assertive and resilient
• Ability to drive and deliver change effectively
• Ability to use initiative and judgement
• Ability to motivate teams, enhance morale and maintain a positive working environment, including team-building sessions
• Understanding of safeguarding adults and children
• Demonstrate personal accountability, emotional resilience and the ability to work well under pressure
• Ability to implement and embed policies and procedures

Desirable

• Clinical system IT user skills

Experience

Essential

• Experience of managing multidisciplinary teams
• Experience of working with the general public
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects
• Understanding of Health and Safety requirements
• HR understanding and experience
• Experience of health and safety requirements and needs within a small business
• Experience of chairing meetings, producing agendas and minutes

Desirable

• Experience of working in a healthcare setting
• NHS or general practice experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dawley Medical Practice

Address

Dawley Medical Practice

King Street

Dawley

Telford

Shropshire

TF4 2AA

United Kingdom

Employer's website

https://www.dawleymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Practice Manager is responsible for:

Business Management

• Contract performance monitoring, review and sign up
• Keep abreast of new business changes and opportunities and produce workable solutions to present to the Partners
• Lead on business development, systems and project management
• Develop business protocols and procedures, review and update as required
• Manage the procurement of practice equipment, supplies and services within target budgets
• Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
• Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
• Lead the online presence of the practice
• Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
• Lead on all matters related to the management and maintenance of the practice premises
• Lead on health and safety matters and conduct annual risk assessments
• Ensure the fire safety standards and training are maintained in line with legislation
• Ensure the building is safe and secure at all times
• Finance
• Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
• Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
• Maintain an effective liaison with the finance colleagues

Contract Delivery, Performance and Quality

• Lead on change and continuous improvement initiatives; coordinating all projects within the practice
• Interpret and lead on implementation of national, local and practice quality standards alongside the Partners
• Oversee the development and management of patient services
• Lead on all matters related to the demand and capacity of services and appointments and work with the Partners and the clinical team to overcome challenges and seek solutions together
• Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
• Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
• Ensure the team achieve QoF targets
• Lead with the Partners on Equality & Diversity
• Lead on all Health and Safety matters related to the GP practice
• Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
• Respond appropriately to any Freedom of Information requests
• Implement the Practice Complaints Procedure
• Implement the Significant Events Procedure
• Alert other team members to issues of quality and risk
• Effectively manage own time, workload and resources
• Maintain responsibility for own personal development
• Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
• Recognise peoples needs for alternative methods of communication and respond accordingly

Human Resources

• Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
• Be the direct line manager for the administrative team and on non-clinical matters for the clinical team
• Oversee the recruitment and retention of staff
• Oversee staff induction and ongoing training needs
• Lead on performance management for employed staff
• Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
• Implement an effective staff appraisal process
• Ensure all staff have an up-to-date DBS check as required for their role
• Ensure all staff are competent and safe to carry out their work including initial employment checks
• Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation

Equality and Diversity

• The post holder will support the equality, diversity and rights of patients, carers and colleagues
• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Person Specification

Experience

Essential

• Experience
• Essential
• Experience of working in a GP Practice
• High levels of integrity with patient care being a priority
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive, and resilient
• Motivated with an ability to drive and deliver change effectively
• Flexibility to work outside of core office hours
• Maintains confidentiality at all time
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects, workforce planning and practice development
• Excellent communication and interpersonal skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• SystmOne or similar user skills
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
• Polite and confident
• Flexible and cooperative
• Ability to use initiative and judgement with a solution focused approach

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• AMSPAR Qualification / Post Graduate level HR or Business or Primary Care Management qualification of similar

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westleigh Medical Practice

Address

4 – 12 Westleigh Lane

Westleigh

Leigh

WN7 5JE

United Kingdom

Employer's website

https://www.westleighmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

1. Job Summary:

Provide leadership and management skills to enable the practice to meet its agreed aims and objectives within a profitable, efficient, safe and effective working environment.

Also keeping the partners abreast of forthcoming changes in the NHS and giving them options for responding to change.

2. Job Responsibilities:

The post holder will:

2.1 Strategic Management and Planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners, identifying potential threats and opportunities.

Contribute to practice strategy; formulate objectives and research and develop ideas for future practice development.

Develop and maintain effective communication both within the practice and with relevant outside agencies.

Prepare and annually update the Practice Development Plan, oversee the implementation of the aims and objectives.

Assess and evaluate accommodation requirements and manage development and expansion plans.

2.2 Human Resources

Oversee the recruitment and retention of staff and provide a general personnel management service.

Ensure that all staff are legally and gainfully employed. Monitor skill-mix and deployment of staff.

Manage staffing levels within target budgets.

Evaluate, organise and oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role.

Develop and implement effective staff appraisal and monitoring systems.

Support and mentor staff, both as individuals and as team members

Implement effective systems for the resolution of disputes and grievances.

Keep abreast of changes in employment legislation.

Maintain up-to-date HR documentation (including job descriptions, employment contracts and employment policies)

Liaise closely with all other members of the Primary Health Care Team.

2.3 Budget and Financial Management.

Ensure good financial management of all practice funds and practice budgets, seeking to maximise income.

Through negotiation with the CCG and preparation and submission of regular development plans, ensure the practice receives an appropriate and equitable allocation of resources.

Understand and report on the financial implications of contract and legislation changes.

Manage practice accounts using Xero; submit year-end figures promptly and liaise with the practice accountant.

Maintain NHS pension YTD figures and submit timely monthly and annual information to POL.

Submit monthly report to the accountant for payroll purposes and monitor staff absence to make necessary adjustments to individual staff salary.

Monitor cash-flow, prepare regular forecasts and reports to the partners.

Manage and reconcile bank accounts; negotiate/liaise with the practice bankers.

Monitor and reconcile income and expenditure statements and purchase/sales ledger transactions.

2.4 Information Management and Communication

Responsibility for the computer system including organising any maintenance and developments to the system. Ensuring compliance with Data protection rules

Keep abreast of the latest development in primary care IT.

Motivate, support and monitor staff in the use of IT; organise, oversee and evaluate IT training.

Ensure that the practice has effective security and integrity of data, and disaster recovery plans in place.

Liaise with the CCG regarding systems procurement, IT funding and national IT development programmes.

Manage requests for access under the Freedom of Information Act

The post-holder should recognise the importance of effective communication and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

2.5 Patient Services

Adopt a strategic approach to the development and management of patient services in accordance with local and national guidelines.

Ensure that the practice complies with NHS contractual obligations in relation to patient care and assess practice performance against patient access and demand management targets.

Maintain registration policies and monitor patient turnover and capitation.

Oversee and/or develop repeat prescribing systems.

Oversee and/or develop and manage an effective appointment system.

Oversee and/or organise surgery timetables, duty rotas and holiday cover.

Implementing and maintaining systems to receive patient enquiries and suggestions including oversight of the practice-based complaints procedure in conjunction with the relevant partner.

Liaise with patient groups.

Reviewing and updating the practice information leaflet, practice publicity and health education material.

2.6 Confidentiality:

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

2.7 Quality:

Convene meetings, prepare agendas and ensure distribution of minutes as necessary.

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Provide information for both clinical and financial audit. And participate in audit where appropriate.

Develop policies, practice protocols and procedures, review and update as required.

2.8 Premises and Equipment

Ensure adequate cleaning, maintenance, safety, and fire prevention and general security of the premises and equipment.

Provide staff training in all necessary areas of maintenance, safety, fire prevention and general security of the premises.

2.9 Health & Safety:

Ensure compliance with legislation relating to health and safety.

Develop, institute and organise health and safety policies and procedures.

Using personal security systems within the workplace according to practice guidelines

Identifying and report the risks involved in work activities and undertaking such activities in a way that manages those risks.

Ensure effective training on health and safety procedures for all members of the practice team.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Ensure all accidents or dangerous incidents are investigated, recorded, reported where necessary and any follow-up undertaken.

2.10 Equality and Diversity:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

3. Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

4. Other

Prepare and issue to registrar GPs, medical students etc appropriate information package on introduction to the practice.

Together with the Trainer plan, develop and monitor the effectiveness of the induction and training provided for the registrar GP, medical students etc.

Person Specification

Qualifications

Essential

• GCSE, 5 Grade C or above.
• A level or equivalent.
• Good standard of education with excellent literacy and numeracy skills.

Desirable

• Continuing personal development e.g. management course
• A leadership/management/business management qualification.

Experience

Essential

• Experience of working with the general public.
• Experience of leading and motivating a team.
• Good communication
• Trustworthy, honest and reliable.
• Good sense of humour.
• Relevant Health and Safety experience.
• Experience of chairing meetings, producing agendas and minutes.
• 2-3 years working at supervisory level.
• Proven experience in personnel and training.
• A thorough understanding of GDPR

Desirable

• Management experience within the NHS or in Practice Management.
• Experience of financial management
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience
• Good understanding of the NHS role and functions of Primary Care and ICB/NHSE.
• Experience of Xero accounts system.
• Experience of using SystmOne clinical System

Knowledge, Skills and Personal characteristics.

Essential

• Administration skills.
• Organisational skills.
• Excellent communication skills including report writing skills.
• Budget management skills.
• IT skills.
• Experience of team working.
• Ability to communicate with all members of the Primary Health Care Team.

Desirable

• Desire to learn and develop new skills.
• Analytical and numeracy skills.
• Take forward IM&T agenda.
• Knowledge of computerised accounting and payroll packages.
• An understanding of NHS Pension scheme
• An understanding of all aspects of payroll & PAYE

Physical attributes and additional factors

Essential

• General good health
• Willingness to work on occasions outside normal office hours.

Desirable

• Car driver

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tickhill and Colliery Medical Practice

Address

25 St Marys Road

Tickhill

Doncaster

South Yorkshire

DN11 9NA

United Kingdom

Employer's website

https://www.thetickhillsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for a motivated Deputy Practice Manager who is passionate about providing high quality healthcare and tackling the role in new and exciting ways. We want you to come and work alongside an already motivated and inspiring practice team of like-minded and varied professionals.

Person Specification

Qualifications

Essential

• Good standard of general education, including English and Maths (GCSE or equivalent).
• Evidence of relevant management, supervisory or leadership experience and/or training.
• Evidence of continuing professional development relevant to the role.

Desirable

• Management or leadership qualification, or equivalent relevant experience.
• Qualification in business administration, healthcare management or a related field.
• Training or qualification in HR, employment law, finance, governance or practice management.
• AMSPAR qualification or equivalent primary care management qualification.

Experience

Essential

• Significant experience of working within general practice, primary care or a similar healthcare environment.
• Experience of supervising, leading or managing staff.
• Experience of managing and prioritising a varied and demanding workload.
• Experience of dealing with sensitive, confidential and complex matters appropriately.
• Experience of working collaboratively with clinical and non-clinical colleagues.
• Experience of implementing and maintaining administrative and operational systems and processes.
• Experience of dealing effectively with patients, staff and other stakeholders, including managing difficult or challenging situations.
• Experience of using clinical and administrative IT systems within a healthcare environment.
• Experience of contributing to service improvement and implementing change.

Desirable

• Previous experience in a management or senior leadership role within general practice.
• Experience of HR processes, including recruitment, absence management, performance management and employee relations.
• Experience of handling patient complaints and significant incidents.
• Experience of CQC compliance, governance, risk management and health and safety.
• Experience of staff training, development and appraisal.
• Experience of financial administration, budgeting, payroll or practice finances.
• Experience of working with PCNs, ICBs and other external NHS organisations.
• Experience of premises and facilities management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Northolme Practice

Address

Kos Clinic

Roydlands Street, Hipperholme

Halifax

West Yorkshire

HX3 8AF

United Kingdom

Employer's website

https://www.thenortholmepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB SUMMARY

We are looking for a Practice Manager to join our dynamic and highly motivated team delivering excellent healthcare for our NHS Surgery

SSP Healths Managers benefit from our substantial network of back office support functions to allow each to really focus on patient services and lead the local team of doctors, nurses and staff.

You will ideally have some experience in a General Practice setting together with an understanding of the rapidly changing healthcare environment. Applications will also be welcomed from non Primary Care Managers who are able to identify transferable skills that can support our practices and demonstrate an understanding of current demands within Primary Care.

Excellent interpersonal and organisational skills together with proven experience in managing people and monitoring performance targets is required. You must be highly self-motivated, organised and able to motivate your team.

The ideal candidate will have excellent leadership skills, be confident with IT and enjoy working flexibly in a rapidly changing environment.

You will have the aptitude to support practice engagement with the wider health economy as required, such as local Primary Care Networks, local practice manager networks and community care providers, to ensure that we are consistently kept aware of best practice and new developments.

As the biggest provider of GP services in the North West, we are proud to have over 40 practices all rated as Outstanding or Good by CQC.

We offer excellent career progression, the chance to work in an innovative environment and the security of knowing our wider SSP Health team is always there to support you.

Performance Management

Data Validation

Internal/External KPI Monitoring

BQC monitoring

Audits schedules

Assistance with staff recruitment

Staff annual leave overview

Contract Monitoring/Meetings

Enhanced Service Monitoring

List Size Monitoring/Marketing

PPA

Prevalence

Workflow staff rota

Meeting minutes for PM/ Clinical and practice meeting

Management Reporting

PPG Participation meetings and feedback

PCN engagement

Staff monitoring and compliance

HR and recruitment of staff

Job Responsibilities:

The post holder will:

Monitor and assist in the evaluation of performance of the practice team against objectives whilst managing change

Develop and maintain effective communication both within the practice and with relevant outside agencies including the practice website and NHS Choices

Management of Patient Services & Patient Information

IT & Premises Management, H & S (Infrastructure)

KPI/ES/Performance Management/Contract Management

Increase Practice feedback

Monitor patient facing reviews

Assist with audits

Creating good relationships with GP clinical lead and PCN clinical lead

Financial Management

Drive the practice staff recalls to maximise income through Enhanced Services/PPA/Prevalence/QoF

Qof recalls and searches

BQC recalls and searches

Human Resources

Assist were relevant the recruitment and retention of staff and provide a general personnel management service

Oversee rota for staff,

Work in collaboration with multisite and lead on team initiatives

Work in conjunction with the onsite and offsite teams to monitor skill-mix and manage staffing levels

Oversee staff induction and training and ensure that all staff are adequately trained to fulfil their role,

Team net completion and mandatory training compliance of all staff,

Schedule staff appraisal and monitoring systems

Support and mentor staff, both as individuals and as team members

Organisational

Lead meetings, Clinical meetings, prepare agendas and ensure distribution of minutes as necessary/use of SSP Health, Teamnet for repository purposes.

Ensure actions are completed and report back to relevant requestor

Ensure adherence to protocols and procedures

Ensure that practice premises are properly maintained and cleaned and that adequate fire prevention and security systems are in place, report issues to maintenance

Log all areas of compliance on Teamnet

Arrange appropriate maintenance for practice equipment via maintenance

Patient Services

Development and management of patient services including PPG group

Maintain registration policies and monitor patient turnover and capitation

Oversee repeat prescribing systems

Oversee and manage an effective appointments systems

Oversee and/or organise surgery timetables, duty rotas and holiday cover

Routinely monitor and assess practice performance against patient access and demand management targets

Adhere to SSP Healths patient policies and effectively manage patient complaints

Liaise with patient groups, initiate complaint responses

Information Management and Technology

Motivate, support and monitor staff in the use of IT

Monitor data entry and data collection

Ensure that the practice has effective IT data security, back-up, maintenance and disaster recovery plans in place

Maintain the practices page on the companys website and keep NHS Choices, Google and any patient facing sites are completely up to date & ensure staff adhere to the use of the companys extranet

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Demonstrate safeguarding and promoting the welfare of children and adults at risk.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Communicate effectively with all departments within SSP Health

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Previous management experience

Desirable

• Previous experience of Primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Waters Edge Medical Centre

10-12 Leadsmithy Lane

Middlewich

CW10 9BH

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Practice Business Manager Location: Primrose Bank Medical Centre, Blackburn Hours: Full time hours over 5 days Reports to: GP Partners Salary: Competitive and dependent on experience

Primrose Bank Medical Centre is seeking an experienced and motivated Practice Business Manager to lead the operational and strategic management of the practice across two sites. Youll be joining a supportive and established team dedicated to delivering high-quality patient care to a diverse population of nearly 9,500 patients.

As a member of North PCN, which includes five practices working collaboratively across Blackburn, you will be involved in shaping services and contributing to wider network goals.

This is a key leadership role requiring someone with solid general practice experience, ideally having led a CQC inspection and comfortable working within NHS and regulatory frameworks. You'll ensure day-to-day operations run smoothly while supporting long-term planning, staff development, compliance, and service improvement.

• Work closely with the Partners to develop and implement strategic and business plans.

• Contribute to the wider development of North PCN, representing the practice at PCN and locality meetings.

• Lead a positive and inclusive team culture that promotes accountability, innovation, and patient-centred care.

• Manage the day-to-day running of both sites, including staff scheduling, service delivery, and premises oversight.

• Implement systems and workflows to ensure efficiency and a high standard of care.

• Liaise with ARRS roles and external stakeholders to support integrated care delivery.

• Oversee budgeting, payroll, and financial planning.

• Manage income streams including QOF, IIF, Enhanced Services, PCN funding, and private work.

• Ensure timely and accurate claims, reporting, and contract compliance.

• Lead on recruitment, induction, training, appraisals, and HR support for non-clinical staff.

• Maintain accurate HR records and ensure employment law and best practice are followed.

• Address performance issues, grievances, and absences effectively and sensitively.

• Lead on CQC preparation, inspections, and action plans experience of successfully managing a CQC inspection is essential.

• Ensure compliance with all regulatory requirements including GDPR, Health & Safety, and safeguarding.

• Maintain and regularly update all practice policies, procedures, and risk assessments.

• Oversee practice IT systems and digital tools, ensuring they support efficient and secure working.

• Support the implementation of online triage, digital consultations, and workflow improvements.

• Maintain business continuity and data security plans.

• Oversee patient access, appointments, complaints, and feedback processes.

• Ensure excellent customer service and continuity of care, especially for patients with limited digital access.

• Support the development of patient engagement activities and the Patient Participation Group (PPG).

Person Specification

Experience

Essential

• Leadership & Management
• Primary Care Experience
• Managing Multidisciplinary Teams
• Knowledge of NHS Frameworks and QOF
• Digital and IT Experience in Healthcare
• CQC and Compliance Management
• Financial & Contract Management
• Project Management & Service Improvement
• Patient-Centered Care & Patient Engagement
• Leadership in a Complex Healthcare Environment
• Financial Management

Desirable

• Compliance & Governance
• Human Resources
• Strategic Planning & Development
• IT Systems & Digital Transformation
• Patient Services & Engagement
• Stakeholder Management & External Relationships

Qualifications

Essential

• Proven experience in a senior management or leadership role within a GP practice
• AMSPAR or equivalent management and leadership qualification
• Strong knowledge of GP practice operations
• Experience of leading a CQC inspection
• Financial and HR management experience
• Excellent leadership, communication, and team-building skills
• Familiarity with NHS contracts, QOF, IIF, and Enhanced Services
• Strong IT and digital skills
• Ability to work flexibly and independently under pressure

Desirable

• Experience of managing or working in a multi-disciplinary team within a GP practice
• Knowledge of NHS funding models (e.g., PCN income, IIF, Enhanced Services)
• Formal qualification in management, healthcare management, or business administration
• Familiarity with data protection and information governance requirements
• Experience with IT systems implementation and digital transformation in healthcare settings
• Understanding of business continuity planning and risk management
• Ability to influence and develop collaborative working relationships with stakeholders across the healthcare system
• Knowledge of CQC standards and audit processes
• Experience in staff training and development programs
• Previous experience in a part-time or flexible leadership role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primrose Bank Medical Centre

Address

Primrose Bank

Blackburn

BB1 5ER

United Kingdom

Employer's website

https://www.primrosebankmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Practice Manager / Operations Manager Job DescriptionJob Title

Practice Manager / Operations Manager

GP Partners/General manager/Clinical Operations Manager

Practice administration, operations, staff management and the effective delivery of practice services.

To provide strong, effective and proactive leadership of the practice's operational functions, ensuring the practice operates efficiently, safely, effectively and in accordance with NHS requirements, contractual obligations, legislation and regulatory standards.

The post holder will work closely with the GP Partners and wider practice team to develop and maintain high standards of patient care, staff performance, governance and operational delivery.

The successful candidate will take a hands-on approach to management, identifying problems, developing practical solutions and leading continuous improvement across the organisation.

• Provide effective day-to-day leadership and management of the practice.
• Work closely with the GP Partners to deliver the practice's strategic objectives.
• Ensure that operational priorities are clearly communicated and effectively implemented.
• Develop a positive culture based on teamwork, accountability, respect and continuous improvement.
• Act as a key point of contact for staff regarding operational matters.
• Identify operational risks and take appropriate action to address them.
• Ensure that decisions are implemented effectively and followed through.
• Support the practice during periods of change, development and organisational growth.
• Represent the practice professionally when dealing with external organisations and stakeholders.

• Oversee recruitment, induction, training and development of practice staff.
• Ensure appropriate staffing levels and effective workforce planning.
• Manage staff performance, attendance, annual leave and other workforce matters.
• Support managers and team leaders in dealing with staff issues.
• Ensure employment policies and procedures are consistently applied.
• Maintain appropriate staff records and ensure confidentiality.
• Promote staff wellbeing and a supportive working environment.
• Identify training requirements and support continuous professional development.
• Manage disciplinary, grievance and capability processes where required, in conjunction with appropriate advice.
• Ensure staff understand their roles, responsibilities and expected standards.

• Monitor expenditure and ensure resources are used efficiently.
• Oversee appropriate financial and administrative controls.
• Monitor income (including petty cash), expenditure, invoices and payments as required.
• Support payroll and ensure relevant information is provided accurately and on time.
• Identify opportunities to reduce unnecessary expenditure without compromising patient care or service quality.

• Ensure the practice maintains appropriate governance systems and processes.
• Lead and coordinate preparation for CQC inspections and regulatory reviews.
• Ensure practice policies and procedures are current, accessible and implemented.
• Maintain appropriate evidence of compliance.
• Monitor incidents, complaints, risks and significant events and ensure appropriate actions are completed.
• Support the practice in meeting NHS contractual and regulatory requirements.
• Ensure appropriate health and safety arrangements are maintained.
• Ensure confidentiality, information governance and data protection requirements are followed.
• Work with relevant staff to maintain appropriate infection prevention and control standards.
• Ensure required audits and governance activities are completed and appropriately documented.

• Lead or support quality improvement projects.
• Review existing processes and introduce improvements where appropriate.
• Monitor outcomes and ensure agreed actions are completed.
• Encourage staff to identify problems and suggest practical solutions.
• Promote a culture where learning from incidents, complaints and feedback leads to improvement.
• Support the implementation of new NHS initiatives and local requirements.

• Monitor patient access and identify areas requiring improvement.
• Work with the clinical and administrative teams to improve patient pathways.
• Monitor patient feedback, complaints and concerns and ensure these are dealt with appropriately.
• Ensure patients are treated fairly, respectfully and professionally.
• Support the effective use of telephone, online and digital access systems.
• Review demand and capacity and work with the team to develop appropriate solutions.
• Ensure reasonable adjustments and appropriate support are considered for patients who require them.
• Work to improve the overall patient experience while maintaining safe and sustainable services.

• Support the practice in meeting its NHS contractual responsibilities.
• Monitor relevant contractual requirements, deadlines and performance indicators.
• Ensure information and returns are submitted accurately and on time.
• Work with clinical and administrative leads to monitor practice performance.
• Keep up to date with relevant changes affecting primary care.
• Ensure changes in NHS policy and requirements are communicated to relevant staff and appropriately implemented.

• Oversee the effective management of practice premises.
• Ensure the practice environment is safe, clean, welcoming and fit for purpose.
• Coordinate maintenance, repairs and servicing requirements.
• Ensure appropriate health and safety checks and risk assessments are undertaken.
• Monitor equipment and facilities and arrange repairs or replacement where necessary.
• Maintain appropriate arrangements for fire safety, security, infection control and business continuity.
• Liaise with contractors and other relevant organisations.

• Maintain an effective practice risk management system.
• Identify, assess and manage operational risks.
• Ensure incidents are appropriately recorded, investigated and acted upon.
• Maintain and regularly review business continuity and emergency plans.
• Ensure appropriate contingency arrangements are in place for staffing, premises and service disruption.
• Escalate significant risks to the GP Partners promptly.

• Oversee the practice complaints process.
• Ensure complaints are acknowledged, investigated and responded to within appropriate timescales.
• Work with relevant staff to establish facts and identify learning.
• Ensure lessons from complaints are communicated and acted upon.
• Maintain appropriate records of complaints and associated actions.
• Support a culture of openness and learning rather than blame.

• Maintain effective communication between GP Partners, clinicians, administrative staff and other members of the practice team.
• Organise and support appropriate practice meetings.
• Ensure important information is communicated clearly and promptly.
• Liaise with the ICB, LMC, NHS organisations, community services and other external stakeholders as required.
• Develop positive working relationships with external providers and suppliers.
• Represent the practice professionally at meetings and events.

• Encourage effective teamwork across all practice departments.
• Support staff to understand how their individual roles contribute to the overall objectives of the practice.
• Identify opportunities for cross-training and development.
• Promote accountability while maintaining a supportive working environment.
• Address poor performance or inappropriate behaviours promptly and fairly.
• Recognise good performance and encourage staff engagement.

Person Specification

Qualifications

Essential

• Person Specification
• Essential Experience
• - Previous experience in practice management, healthcare management, operations management or a comparable senior management position.
• - Experience of managing staff and dealing with HR matters.
• - Experience of managing competing priorities in a busy environment.
• - Experience of implementing change and improving processes.
• - Understanding of NHS primary care and the operational environment of a GP practice.
• - Experience of managing confidential and sensitive information.
• - Experience of working with multiple stakeholders.

Desirable

• Desirable Experience
• Previous experience as a GP Practice Manager or Deputy Practice Manager or Operations Manager.
• - Experience of CQC preparation and inspection.
• - Experience of NHS contractual requirements.
• - Experience of SystmOne or another primary care clinical system.
• - Experience of quality improvement.
• - Experience of managing premises and health and safety requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Earls Barton & Penvale Park Medical Centre

Address

Earls Barton Medical Centre

8 Aggate Way

Earls Barton

Northampton

NN6 0EU

United Kingdom

Employer's website

https://www.4mygp.info/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Significant experience as a Practice Manager, Operations Manager or senior leader within primary care
• Proven experience managing large teams and complex healthcare operations
• A strong understanding of NHS Primary Care contracts, QOF and Enhanced Services
• Strong financial, business and budget management skills
• Experience of CQC inspections and regulatory compliance
• Excellent communication, leadership and people-management skills
• Experience managing services across multiple sites
• Strong digital skills and a genuine interest in technology and innovation

Desirable

• A recognised management qualification such as ILM, CMI, Diploma or Degree level.
• Experience working within a large GP practice, particularly one serving 15,000+ patients.
• Experience working within a Primary Care Network.
• Experience delivering digital transformation projects.
• Knowledge and experience of EMIS Web, Accurx, eConsult, Anima, Microsoft 365, Heidi AI

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

163 London Road

Apsley

Hemel Hempstead

Hertfordshire

HP3 9SQ

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please see the attached job specification.

Person Specification

Experience

Essential

• Previous management or supervisory experience within a primary care or a healthcare setting.
• Detailed and up-to-date knowledge of SystmOne.
• Strong understanding of QOF, patient access, triage and clinical administration processes.
• Experience of staff management, development and appraisal.
• Excellent organisational, planning and communication skills.
• Ability to analyse data and use information to drive service improvement.
• Self-motivated with a proactive, solution-focused approach.
• Ability to implement and manage change effectively.
• Experience of developing and embedding policies, procedures and working protocols

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

1 Houghton Close

Ampthill

Bedfordshire

MK45 2TG

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

The Practice Manager will oversee day-to-day operations, support strategic development and ensure the smooth delivery of high-quality patient centred care. Strong leadership, effective communications, sound judgement and a collaborative approach are essential. Experience of managing a practice in primary care is highly desirable but not essential, and we welcome applicants who bring both operational expertise and a genuine commitment to supporting our team and patients.

Main duties of the job

• Provide effective leadership to the practice management and administrative teams.
• Manage HR, recruitment, induction, retention and workforce planning.
• Manage the practice facilities.
• Promote a culture of teamwork, accountability, openness and continuous improvement.
• Monitor and maintain contractual requirements, targets and performance indicators.
• Ensure the practice is prepared for inspections, reviews and contractual monitoring.
• Liaise with the ICB, PCN and other relevant NHS Organisations

Job responsibilities

The Practice Manager provides overall business leadership, setting direction, developing the practices systems and processes, leading its people functions and helping to build a financially sustainable practice for the long term. The role leads a small management team and works closely with the GP partners to translate strategic priorities into practical delivery.

The Practice Manager leads on facilities management and health and safety.

The role carries particular responsibility for continuing the CQC inspection readiness work and supporting the practice to maintain high standards of patient care

Leadership, Business Planning and Systems Development

Provide overall leadership of business planning, including monitoring practice performance against QoF, enhanced services and other contractual and national requirements.

Lead the ongoing development of practice systems and processes, ensuring they are implemented, modern and efficient.

Lead and support the practices management team, delegating operational and specialist delivery while retaining oversight of standards and outcomes.

Ensure all practice systems are used effectively to support safe patient care and good information management.

People and HR Management

Provide overall HR leadership across the practice, working closely with teams on day-to-day matters.

Maintain HR policies and processes, reflecting current legislation and good practice.

Apply practice HR policies consistently and fairly, leading recruitment and induction.

Compliance and Quality

Act as the Senior Information Risk Owner (SIRO) for the practice.

Ensure the practice meets its obligations under health & safety, safeguarding (Adults and Children) and employment law.

Oversee clinical systems (EMIS Web), IT and Information Governance, including GDPR and data protection compliance.

Lead on incident reporting, significant event analysis and complaints handling.

Keep practice policies under regular review and ensure staff are aware of and trained on them.

Strategic and Partnership Support

Work closely with the GP partners to implement the practices action plan and priorities.

Represent the practice in dealings with the ICB, PCN and other external system wide stakeholders.

Support a positive, open working culture across the practice, in keeping with the practices approach to people management.

Person Specification

Personal Qualities

Essential

• Effective time management (planning, organising and prioritising) with excellent problem solving and analytical skills
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and professional standards, including policies and procedures
• Ability to use own initiative, discretion, and sensitivity
• Ability to work under pressure and in stressful situations
• Effectively able to communicate in a clear manner and understand the needs of the patient
• Ability to identify risk, assess and manage

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required

Qualifications

Essential

• Leadership and or a management qualification

Desirable

• Educated to degree level in healthcare or business
• Associate Member of IGPM in view of becoming a full member

Experience

Essential

• Evidence of management or leadership training or equivalent practical management experience
• Managing, supervising and developing staff, including recruitment, induction, performance management and handling staff issues
• Experience of managing day-to-day operations, implementing policies and improving efficiency and quality of services
• Experience of monitoring performance against objective, target and key performance indicators
• Competent use of IT, including Microsoft Office and healthcare/practice management systems
• Ability to lead, motivate and support a diverse team and promote a positive working culture
• Excellent verbal and written communication skills, with the ability to communicate effectively with patients, staff, clinicians and external organisations
• Experience of implementing and reviewing policies and procedures

Desirable

• Previous experience specifically as a Practice Manager, Deputy Practice Manager, Business Manager or Operations Manager in general practice
• Good understanding of primary care/healthcare services and the operational requirements of a GP practice
• Knowledge of NHS Primary care contracts, PCNs, ICBs and relevant NHS policies and frameworks
• Experience with clinical/practice systems such as EMIS Web, Doman, Teamnet or similar systems
• Experience working with CQC requirements and preparing for inspections or regulatory reviews

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lawrence Hill Health Centre

Address

Hassell Drive

Bristol

BS2 0AN

United Kingdom

Employer's website

https://www.lawrencehillhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title

Operational Manager & Deputy Practice Manager

Responsible To

Practice Manager

Job Purpose

The Operational Manager & Deputy Practice Manager is responsible for the effective day-to-day operational management of the practice, ensuring the delivery of safe, effective, responsive and high-quality services to patients.

The post holder will provide leadership across reception and administration services, complaints management, patient experience, premises and estates, health and safety, governance, business continuity, quality assurance and regulatory compliance.

The post holder will act as Deputy Practice Manager and support the strategic objectives of the practice whilst ensuring operational excellence, regulatory compliance and continuous improvement.

The post holder will be a member of the Senior Leadership Team and contribute to the strategic development of the practice.

Key Areas of Responsibility

Operational Management

• Day-to-day operational leadership.
• Service improvement and operational performance.

Reception & Administration Services

• Management of the Reception Team.
• Rotas, performance management and workforce planning.

Patient Access & Capacity Management

• Oversight of patient access and appointment systems.
• Demand and capacity planning.
• Appointment utilisation and access performance monitoring.
• Coordination of additional clinical capacity where required.
• Development and implementation of patient access procedures.

Complaints & Patient Experience

• Management of complaints, concerns and compliments.
• Patient Participation Group and patient feedback.

Premises & Estates

• Day-to-day premises management.
• Contractor management and maintenance programmes.

Health & Safety & Compliance

• Risk assessments.
• Statutory inspections.
• Compliance monitoring.

Governance & Quality Assurance

• Policies and procedures.
• Audit and action plan management.
• Governance oversight.

CQC Readiness

• Inspection preparation.
• Evidence gathering and compliance monitoring.

Business Continuity

• Business Continuity Lead.
• Emergency planning and service recovery.

Workforce Development

• Non-clinical induction.
• Training and mandatory training compliance.
• Workforce development support.

Deputy Practice Manager Duties

• Deputise for the Practice Manager.
• Attend meetings and represent the Practice Manager when delegated.

Person Specification

Experience

Essential

• Essential
• Leadership and line management experience.
• Strong organisational abilities.
• Experience of complaints management.
• Experience of operational management.
• Excellent communication and interpersonal skills.
• Understanding of governance and compliance.
• Experience of implementing service improvements.
• Ability to manage competing priorities.

Desirable

• Desirable
• Primary care experience.
• Understanding of CQC regulations.
• Health & Safety qualification.
• Management qualification.
• Project management experience.
• Estates or facilities management experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Whitley House Surgery

Address

Crompton Building

Writtle Road

Chelmsford

Essex

CM1 3RW

United Kingdom

Employer's website

https://www.whitleyhouse.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The ideal candidate will have experience in a General Practice Management setting together with an understanding of the rapidly changing healthcare environment.

Personnel and training

Managing the administrative staff and non-clinical management of nursing staff, including taking lead responsibility for co-ordinating/undertaking staff appraisals & co-ordination of recruitment selection and training.

Ensuring contracts of employment are provided to all staff and that all relevant employment legislation is followed. Ensuring implementation of the practices employment policies and procedures.

Information technology

Responsibility for the computer system, including organising any maintenance and developments to the system. Ensure compliance with Data Protection legislation.

Premises and equipment

Responsibility for monitoring of security or premises, arranging repairs and maintenance of premises, services and equipment.

Ensuring that the practice complies with aspects of Health & Safety at Work (HASAW) legislation.

Patient services

Implementing and maintaining systems to receive patient enquiries and suggestions, including oversight of the practice-based complaints procedure.

Reviewing and updating the practices information leaflet/website, practice publicity and health education material.

Future planning

Keeping abreast of developments within the NHS that might impinge on the practice or individual partners and offering options for consideration by the partners.

External relationships

Ensuring efficient internal and external communication, including being the focal point for contact with the primary care organisation, solicitor, accountant and other bodies

Day to Day Duties

Leads and is responsible for completion and submission of SSP Health audit schedule

KPI Reporting

Local Standards

DES

LES

CQC compliancy

The PM will take the role of Registered Manager for CQC purposes.

Leads on the monthly checks and ongoing compliancy

Patient Surveys

F & F Tests

Annual Patient survey

Exception reporting

Low and high level exception reporting review and compliance

Important patient register

Leads on the monitoring and maintenance of the register

Training & Appraisals

Oversee Appraisals / Performance reviews

Monitoring of training for all (clinical and Admin) staff

Responsible for proposals of training requirements for staff.

Caldicott Guardian and Information Governance leads

Leads on IG Compliance, Governance & Quality

ICB attendance and compliance

PM meetings

Peer reviews

Forums

Leads on the work required for the clusters

Medicine management

PPG

Take the lead for the practice which will involve attending meetings and co-ordinating events, production of minutes, completion of actions

Daily/Weekly tasks

Stock management and ordering on the extranet

GP Rota verification

Staff queries/Concerns

Enhanced Service Delivery

Optimise ES delivery within the practice

Manage systems to ensure processes in place

Claims

Monthly claims PH, PPA,

FFT

Quarterly claims OpenExeter/Claim form

Standards

Childhood immunisations

Minor surgery

ICB

Annual claims

Extended access

Winter pressures

Finance

Petty cash management and reconciliation

Private Income management, completion of forms and reconciliation

Recruitment and retention of staff

Staff inductions

Management and monitoring of staff training and matrix

Support/mentor of staff

Oversee and monitor/manage appointment systems

Induction of GPs

Management of GPs

Operational Management

Convene meetings/prepare agendas/distribute minutes

Ensure premises properly maintained/cleaned and equipment functioning/maintained

Practice keyholder

Oversee repeat prescribing systems

Complaints Management

Complaints management and annual analysis

SEA Management

SEA management and annual analysis

Meeting attendance

SSP Health PM meetings

Person Specification

Experience

Essential

• Experience of working in Primary Care essential.

Desirable

• Experience of working in a GP Practice

Qualifications

Essential

• GCSE grade A to C in English and Maths.

Desirable

• Experience of Emis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

SSP Health

Address

Braithwaite Road Surgery

36 Braithwaite Road

Lowton

WA3 2HY

United Kingdom

Employer's website

https://www.ssphealth.com/ (Opens in a new tab)

Job description

Job responsibilities

We are looking to recruit an experienced, dynamic, Practice Manager to join our friendly and well-established dispensing Practice. We place a strong emphasis on staff well-being and are focused on maintaining a positive work-life balance and a supportive working environment.

The ideal candidate will have a proven track record of successfully leading a team, along with solid financial and HR management.

You should have experience of strategic leadership and forging innovation along with the ability to identify potential opportunities and threats and formulate objectives and ideas for future Practice development.

You will need to be able to remain calm under pressure and focus on the bigger picture. Previous Practice Manager experience or experience working in General Practice or the NHS is highly desirable.

Person Specification

Qualifications

Essential

• Relevant qualifications in practice management, healthcare management, or a related field (e.g., NVQ, Diploma or bachelors degree) or equivalent professional experience.
• Education to degree level in healthcare or business.
• Further qualifications in financial management or human resources (HR).
• Training in information governance and data protection (e.g., GDPR compliance).
• Knowledge and skills
• Proven experience in healthcare management or a similar role.
• Strong leadership and organisational skills.
• Excellent communication and interpersonal abilities.
• Financial acumen and experience with budgeting and financial management.
• Knowledge of healthcare regulations and compliance standards.
• Knowledge of health and safety regulations.
• Knowledge of GDPR.
• Ability to manage practice level IT.
• Experience in managing or supervising staff within a healthcare or similar environment.
• Experience in financial management, including payroll, VAT submissions, and working with accountants.
• Proven ability to handle HR responsibilities such as recruitment, staff appraisals and disciplinary matters.
• Experience in implementing IT systems and managing data security.
• Experience of successfully developing and implementing projects.

Desirable

• Experience in working with NHS systems and contracts.
• Experience in managing patient or customer feedback.

Disclosure and Barring Service Check

Essential

• Disclosure and Barring Service Check
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grey Gable Surgery

Address

High Street

Inkberrow

Worcester

WR7 4BW

United Kingdom

Employer's website

https://www.greygablesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Administration

• Oversee administrative operations and make decisions relating to staff and patient queries
• Produce weekly rota and room allocation plans for clinical staff
• Prepare, record, and distribute minutes for Practice meetings
• Prepare agendas and chair staff meetings in the absence of the Practice Manager
• Attend Practice team meetings and external meetings as required
• Ensure effective and efficient day-to-day administrative systems are in place

Information Management & Communication

• Maintain responsibility for the EMIS clinical system, including troubleshooting and optimisation
• Provide support and training on all IT platforms used in the practice
• Ensure secure maintenance of patient records in line with data protection legislation
• Manage appointment systems and ensure compliance of agreed systems

Staff Management

• Manage the reception team
• Support recruitment, training, and appraisals
• Manage rota and annual leave ensuring adequate cover is in place
• Promote staff engagement and wellbeing
• Support HR policies

Patient Services

• Oversee non-clinical patient services
• Monitor patient satisfaction
• Manage complaints handling and appropriate annual reporting

Governance, Risk & Compliance

• Ensure compliance with statutory and regulatory requirements
• Support CQC standards and inspections
• Maintain risk registers and incident reporting
• Support audits and quality improvement
• Ensure policies are up to date and followed

Health & Safety

• Comply with Health and Safety at Work Act 1974
• Maintain safe working environment
• Participate in risk assessments and incident reporting
• Support fire safety and infection control
• Ensure staff training

Information Governance & Confidentiality

• Comply with UK GDPR and Data Protection Act
• Maintain confidentiality of patient data
• Ensure secure data handling
• Report data breaches appropriately

Equality, Diversity & Inclusion

• Promote equality and diversity
• Ensure non-discriminatory service delivery
• Comply with Equality Act 2010

Additional Responsibilities

• Deputise for Practice Manager
• Support operational development
• Undertaking additional duties as required

Person Specification

Experience

Essential

• Absolutely essential is experience of working General Practice/Primary Care for AT LEAST two years.

Employer details

Employer name

London Lane Clinic

Address

37-39 London Lane

Bromley

Kent

BR1 4HB

United Kingdom

Employer's website

https://thelondonlaneclinic.gpsurgery.net/ (Opens in a new tab)