Job description

Job responsibilities

Clinical Duties

• Undertake face-to-face and telephone consultations as required.
• Assess, diagnose and manage a wide range of acute and chronic medical conditions.
• Develop appropriate management and treatment plans in partnership with patients.
• Prescribe safely and appropriately in accordance with national and local guidelines.
• Review and act upon laboratory, imaging and other diagnostic results.
• Make appropriate referrals to secondary care, community services and other healthcare professionals.
• Provide appropriate follow-up and ongoing management of patients.
• Undertake home visits where clinically appropriate and in accordance with practice arrangements.
• Provide preventative healthcare, health promotion and lifestyle advice.
• Support the management and review of patients with long-term conditions.
• Recognise and appropriately manage patients presenting with urgent or emergency conditions.
• Maintain accurate, contemporaneous and comprehensive clinical records using EMIS Web.
• Ensure appropriate clinical coding and documentation is completed.

Safeguarding

• Recognise and respond appropriately to safeguarding concerns involving children and vulnerable adults.
• Follow practice safeguarding policies and procedures.
• Work collaboratively with the practice safeguarding team and external agencies where appropriate.

Administrative Duties

• Review and action clinical correspondence, including hospital letters, discharge summaries and investigation results.
• Complete clinical tasks within agreed practice timescales.
• Undertake medication reviews and contribute to safe and effective prescribing.
• Complete appropriate reports, forms and medical documentation.
• Participate in the management of incoming clinical workflow.

Quality Improvement and Clinical Governance

• Participate in clinical audits and quality improvement activities.
• Contribute to the achievement of QOF, Enhanced Services and other relevant practice targets.
• Participate in significant event reviews and learning from incidents.
• Support the practice in maintaining high standards of clinical governance and patient safety.
• Work within GMC professional standards and all relevant NHS guidance and legislation.
• Contribute to the practice's preparation for and compliance with CQC requirements.

Team Working

• Work collaboratively with GPs, nurses, pharmacists, healthcare assistants, social prescribers, care coordinators and administrative staff.
• Provide appropriate clinical advice and support to members of the wider practice team.
• Attend practice and multidisciplinary team meetings where required.
• Communicate effectively and respectfully with colleagues, patients and external healthcare professionals.
• Support medical students, GP trainees and other learners where appropriate and agreed with the practice.

Professional Development

• Maintain full GMC registration and a licence to practise.
• Maintain inclusion on the NHS England Medical Performers List.
• Participate in annual appraisal and revalidation requirements.
• Maintain professional knowledge and competence through appropriate Continuing Professional Development (CPD).
• Keep up to date with developments in clinical practice, prescribing guidance and NHS requirements.

Person Specification

Qualifications

Essential

• GMC registration with a current Licence to Practise.
• Inclusion on the NHS England Medical Performers List.
• MRCGP or equivalent qualification.
• Appropriate postgraduate GP experience.
• Commitment to delivering high-quality, patient-centred care.
• Excellent communication and interpersonal skills.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to manage clinical workload effectively and prioritise patient safety.
• Commitment to continuing professional development.
• Good IT and clinical record-keeping skills.

Desirable

• Previous experience working within UK General Practice.
• Experience using EMIS Web.
• Experience undertaking clinical audit and quality improvement.
• Experience in teaching or supporting students/trainees.
• GP experience in a specialist clinical area.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Limes Medical Centre, Lye

Address

The Limes Medical Centre

172 High Street

Lye

Stourbridge

West Midlands

DY9 8LL

United Kingdom

Employer's website

https://www.thelimesmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

a.Practise in compliance with their respective code of professional conduct and within their scope of practice, being responsible and accountable for their decisions, actions and omissions at this level of practice

b.Demonstrate a critical understanding of their broadened level of responsibility and autonomy and the limits of own competence and professional scope of practice, including when working with complexity, risk, uncertainty and incomplete information

c.Act on professional judgement about seeking help, demonstrating critical reflection on own practice, self-awareness, emotional intelligence, and openness to change

d.Work in partnership with individuals, families and carers, using a range of assessment methods as appropriate

e.Develop, implement and embed health promotion and wellbeing programmes

f.Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice

g.Implement and evaluate individual specialised treatment plans for chronic disease patients

h.Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to the patients health

i.Demonstrate effective communication skills, supporting people in making decisions, planning care or seeking to make a positive change

j.Use expertise and decision-making skills to inform clinical reasoning

k.Initiate, evaluate and modify a range of interventions which may include prescribing medicines, therapies, lifestyle advice and care

l.Exercise professional judgement to manage risk

m.Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice

n.Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

o.Request and collect pathological specimens. Upon receipt, process and interpret/file pathology and other test results as required

p.Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

q.Maintain accurate clinical records in conjunction with extant legislation ensuring that SNOMED CT codes are used effectively

r.Maintain chronic disease registers and implement an effective call/recall system

s.Chaperone patients where necessary

t.Prioritise health issues and intervene appropriately

u.Support the team in dealing with clinical emergencies

v.Recognise, assess and refer patients presenting with mental health needs

w.Support in the provision of vaccination programmes for both adults and children

x.Be an extended and supplementary prescriber, adhering to extant guidance

y.Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required

The following are the core responsibilities of the ACP in delivering health services.

a.Practise in compliance with their respective code of professional conduct and within their scope of practice, being responsible and accountable for their decisions, actions and omissions at this level of practice

b.Demonstrate a critical understanding of their broadened level of responsibility and autonomy and the limits of own competence and professional scope of practice, including when working with complexity, risk, uncertainty and incomplete information

c.Act on professional judgement about seeking help, demonstrating critical reflection on own practice, self-awareness, emotional intelligence, and openness to change

d.Work in partnership with individuals, families and carers, using a range of assessment methods as appropriate

e.Develop, implement and embed health promotion and wellbeing programmes

f.Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice

g.Implement and evaluate individual specialised treatment plans for chronic disease patients

h.Identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to the patients health

i.Demonstrate effective communication skills, supporting people in making decisions, planning care or seeking to make a positive change

j.Use expertise and decision-making skills to inform clinical reasoning

k.Initiate, evaluate and modify a range of interventions which may include prescribing medicines, therapies, lifestyle advice and care

l.Exercise professional judgement to manage risk

m.Manage patients presenting with a range of acute and chronic medical conditions, providing subject matter expert advice

n.Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children

o.Request and collect pathological specimens. Upon receipt, process and interpret/file pathology and other test results as required

p.Provide chronic disease clinics, delivering patient care as necessary, referring patients to secondary/specialist care as required

q.Maintain accurate clinical records in conjunction with extant legislation ensuring that SNOMED CT codes are used effectively

r.Maintain chronic disease registers and implement an effective call/recall system

s.Chaperone patients where necessary

t.Prioritise health issues and intervene appropriately

u.Support the team in dealing with clinical emergencies

v.Recognise, assess and refer patients presenting with mental health needs

w.Support in the provision of vaccination programmes for both adults and children

x.Be an extended and supplementary prescriber, adhering to extant guidance

y.Support patients in the use of their prescribed medicines or over the counter medicines (within own scope of practice), reviewing annually as required

z.Contribute to practice targets (QOF, etc.), complying with relevant guidance

aa.Liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients, etc.)

bb.Delegate clinical responsibilities appropriately (ensuring safe practice and that the task is within the scope of practice of the individual)

cc.Understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately

dd.Deliver opportunistic health promotion where appropriate

ee.Manage patients across all age groups, including children.

ff.No restrictions on prescribing.

gg. Able to see pregnant women in regards non pregnancy related issues

There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels

Person Specification

Qualifications

Essential

• Qualified healthcare professional that is educated to Masters degree as detailed within the HEE document tilted Multi-professional framework for advanced clinical practice in England
• Has evidence of working at an enhanced level, as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
• Proof of relevant professional and educational qualifications, coupled with details of any training
• Registration with their professional governing body
• Qualified independent prescriber

Desirable

• ALS and PALS

Experience

Essential

• Understanding of general practice and the wider NHS
• Experience of practice within the four pillars
• Job plan that demonstrates advanced clinical practice and has equity with peers working at this level
• Experience of prescribing and undertaking medication reviews
• Experience of quality initiatives, i.e., benchmarking
• An appreciation of the NHS landscape including the relationship between individual organisations, PCNs and the commissioners
• Clinical knowledge and skills
• Understanding of the importance of evidence-based practice
• Ability to work within own scope of practice and understanding when to refer to GPs
• Good clinical system IT knowledge and the ability to record accurate clinical notes
• Broad knowledge of clinical governance
• Understanding of safeguarding adults and children
• Knowledge of public health issues in the local area and issues in the wider health arena
• Understanding of health promotion strategies
• Excellent interpersonal, influencing, negotiation and organisation skills with the ability to constructively challenge the view and practices of managers and clinicians
• Understanding and knowledge of healthcare provision in GP surgeries, QOF and enhanced service
• Knowledge of national standards that inform general practice (NSF NICE guidelines)
• Personal qualities
• Effective time management (planning and organising)
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and professional policies/local policies / procedures and codes of conduct
• Knowledge of IT systems including the ability to use word processing skills, emails and the internet
• Ability to identify risk and assess/manage risk when working with individuals
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Sensitive and empathetic in distressing situations
• Disclosure Barring Service (DBS) check
• Occupational Health clearance
• Meet the requirements and produce evidence for professional revalidation
• Evidence of CPD commensurate with the role
• Flexibility to work outside core office hours

Desirable

• Experience of working in primary care/general practice
• Flexibility to work outside core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford Student Health Service

Address

Bradford Student Health Service

Laisteridge Lane

Bradford

West Yorkshire

BD5 0HR

United Kingdom

Employer's website

https://www.bradfordstudenthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Set-up of new patients onto the computer system.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on rota organised by Practice Manager.

Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.

Regularly check tasks in System one to check all messages have been actioned.

Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Compliance with data security and protection

Answer the telephone in a timely manner and ensure all missed calls are called back

To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

To ensure strict confidentiality is maintained at all times

To attend and participate in practice meetings, if required to do so.

Assignment of work

The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holders work is formally reviewed by annual appraisal.

The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Decisions & judgements

The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:

Establishing and maintaining effective lines of communication with the GPs and Practice Manager.

Communicating clearly and effectively with staff to aid the smooth running of the Practice.

Responding to requests or queries for support as they arise in an appropriate and timeous manner.

Prioritising workload and requests for support.

Making the most effective use of resources available.

Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.

• GCSE grade A to C in English and Maths

• Experience of working in primary care
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cannock Road Medical Practice

Address

Cannock Road Medical Practice

Cannock Road

Wednesfield

Wolverhampton

WV10 8PJ

United Kingdom

Employer's website

https://www.cannockroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Generic responsibilities

All staff at Clayton Medical Centre have a duty to conform to the following:

Equality, Diversity and Inclusion

A good attitude and positive action towards Equality Diversity & Inclusion (ED&I) creates an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons it improves operational effectiveness; it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation.

Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that they treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This organisation is committed to supporting and promoting opportunities for staff to maintain their health, wellbeing and safety.

The post holder is to manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients and monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines.

All personnel have a duty to take reasonable care of health and safety at work for themselves, their team and others and to cooperate with employers to ensure compliance with health and safety requirements.

All personnel are to comply with the:

Health and Safety at Work Act 1974,

Environmental Protection Act 1990,

Environment Act 1995,

Fire Precautions (workplace) Regulations 1999

Coronavirus Act 2020

Other statutory legislation which may be brought to the post holders attention.

Confidentiality

The organisation is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality.

It is essential that, if the legal requirements are to be met and the trust of our patients is to be retained, all staff must protect patient information and provide a confidential service.

Quality and Continuous Improvement (QCI)

To preserve and improve the quality of this organisations outputs, all personnel are required to think not only of what they do but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work.

The responsibility for this rests with everyone working within the organisation to look for opportunities to improve quality and share good practice and to discuss, highlight and work with the team to create opportunities to improve patient care.

Clayton Medical Centre continually strives to improve work processes which deliver healthcare with improved results across all areas of our service provision. We promote a culture of continuous improvement where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Staff should interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

All staff are to contribute to investigations and root cause analyses whilst participating in serious incident investigations and multidisciplinary case reviews.

Induction

At Clayton Medical Centre, you will be required to complete the induction programme and the practice management team will support you throughout the process.

Learning and development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake in, and complete mandatory training as directed by the management team. It is an expectation for this post holder to assess their own learning needs and undertake learning as appropriate

The post holder will, where appropriate and requested to do so by a line manager, undertake mentorship for team members and disseminate learning and information gained to other team members to share good practice and inform others about current and future developments (e.g., courses and conferences).

The post holder will provide an educational role to patients, carers, families and colleagues in an environment that facilitates learning.

Collaborative working

All staff are to recognise the significance of collaborative working and understand their own role and scope and identify how this may develop over time. Staff are to prioritise their own workload and ensure effective time-management strategies are embedded within the culture of the team.

Teamwork is essential in multidisciplinary environments and the post holder is to work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working and work effectively with others to clearly define values, direction and policies impacting upon care delivery

Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

All staff, if directed to do so should delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Plans and outcomes by which to measure success should be agreed.

Managing information

All staff should use technology and appropriate software as an aid to management in the planning, implementation and monitoring of care and presenting and communicating information.

Data should be reviewed and processed using accurate SNOMED/read codes to ensure easy and accurate information retrieval for monitoring and audit processes.

Service delivery

Staff will be given detailed information during the induction process regarding policy and procedure.

The post holder must adhere to the information contained within the organisations policies and regional directives, ensuring protocols are always adhered to.

Security

The security of the organisation is the responsibility of all personnel. The post holder must ensure they always remain vigilant and report any suspicious activity immediately to their line manager.

Under no circumstances are staff to share the codes for the door locks with anyone and are to ensure that restricted areas remain effectively secured. Likewise, password controls are to be maintained and are not to be shared.

Professional conduct

All staff are required to dress appropriately for their role.

Leave

All personnel are entitled to take leave and are encourage to spread this throughout the year. Leave cannot be carried over.

Primary key responsibilities

The following are the core responsibilities of the Receptionist. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a.Maintain and monitor the practice appointment system

b.Process personal, telephone and e-requests for appointments

c.Answer incoming phone calls, transferring calls or dealing with the callers request appropriately, recording the contact in the patient record

d.Signpost patients to the correct service

e.Initiating contact with and responding to, requests from patients, team members and external agencies

f.Clinically code data on EMIS.

g.Photocopy documentation as required

h.Ensure new and temporary registrations and relevant patient information is passed to the registrations administrator as required

i.Input data into patients healthcare records as necessary

j.Direct requests for information, i.e., SAR, insurance/solicitors letters and DVLA forms to the administrative team

k.Manage all queries as necessary in an efficient manner

l.Carry out system searches as requested

m.Maintain a clean, tidy, effective working area at all times

n.Monitor and maintain the reception area and notice boards

o.Support all clinical staff with general tasks as requested

Secondary responsibilities

In addition to the primary responsibilities, the Receptionist may be requested to:

a.Partake in audit as directed by the management team

b.Support administrative staff, providing cover during staff absences

c.Action incoming and outgoing emails and correspondence as necessary

d.Scan patient related documentation and attach scanned documents to patients healthcare records

e.Complete opening and closing procedures in accordance with the duty rota

f.As required support the Prescription Administrator in the management of repeat prescriptions, ensuring they are handed over for processing accurately and efficiently

g.Participate in the receptionist rota to maintain appropriate cover

h.Support the Reception Supervisor in producing and maintaining the duty rota

i.Support the practice manager with all Patient Participation Group related matters

j.Support the health promotion lead and display promotional material on the allocated noticed boards and in the waiting room

Person Specification

Experience

Essential

• Working with the General Public Administrative Duties

Desirable

• Working in a Health Care Setting

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (Grade C or above - or equivalent) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• GCSE Maths and English (Grade C or above - or equivalent) AMSPAR Receptionist Qualification NVQ Level 2 in Health and Social Care

Experience

Essential

• Working with the General Public Administrative Duties

Desirable

• Working in a Health Care Setting

Other

Essential

• Flexible to work any time Monday to Friday between 7.45am and 6.30pm. DBS check essential for this role.

Skills, behaviours and Knowledge

Essential

• Excellent communication skills (written and oral) Strong IT skills Clear, polite telephone manner Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure.

Desirable

• EMIS user skills.

Personal Qualities

Essential

• Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clayton Medical Centre

Address

Wellington Street

Clayton Le Moors

Accrington

Lancashire

BB5 5HU

United Kingdom

Employer's website

https://www.claytonmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Salaried GP role.

Accountable to - The Partners and Practice Manager.

Hours per week - 6 sessions per week, Tuesday, Wednesday, Friday

Job summary: To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the PMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Please request main Job Description for full detail of the following:

Generic Responsibilities:

All staff at The Reddish Family Practices have a duty to conform to the following:

Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates and environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities to for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice all personnel are to complete a practice induction programme; this is managed by the Practice Manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at The Reddish Family Practices must adhere to the information contained with practice policies and regional directives, ensuring protocols are adhered to at all times. Staff will be given detailed information during the induction process regarding policy and procedure.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they remain vigilant at all times and report any suspicious activity immediately to their line

Primary Responsibilities :

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the PMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis undertake online triage and 1st on call duty doctor roles

g. On a rotational basis undertake extended access duty doctor roles

h. Maintain accurate clinical records in conjunction with good practice, policy and guidance

i. Working collaboratively, accepting an equal share of the practice workload

j. Adhere to best practice recommended through clinical guidelines and the audit process

k. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

l. Accept delegated responsibility for a specific area (or areas) or the QOF

m. Attend and contribute effectively to practice clinical and team meetings as required

n. Contribute effective to the development and maintenance of the practice including; clinical governance, training, financial management and HR

o. Ensure compliance with the appraisal process

p. Prepare and complete the revalidation process

q. Commit to self-learning and instil an ethos of continuing professional development across the practice team

r. Support the training of medical students from all clinical discipline.

s. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

t. Review and adhere to practice protocols and policies at all times

u. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested by the audit lead

b. Participate in local initiatives to enhance service delivery and patient care

c. Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Person Specification

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• Eligibility to work in the UK

Qualifications

Essential

• - Qualified GP
• - MRCGP Registration
• - Vocational Training Certificate or equivalent JCPTGP
• - General Practitioner (Certificate of Completion of Training CCT)
• - Full GMC Registration
• - National Performers List registration
• - Appropriate defence indemnity (MPS/MDU)
• - Eligibility to practice in the UK independently
• NB. Visa Sponsorship is not available from the practice for this position.

Desirable

• Fellowship or special interest qualifications.
• Full clean driving license.

Knowledge and Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS / Docman / Windows/ AccuRx / Patchs / Online triage user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Desirable

• Project lead as required with CQC, ICB and QOF areas

Experience

Essential

• Experience of working in a primary care environment.
• Experience of continued professional development.
• Experience of QOF and clinical audit.
• General understanding of the PMS contract.
• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP.

Desirable

• Minimum of two years as a salaried GP
• Experience of medicines management
• Experience of ICB initiatives

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Reddish Family Practice

Address

306 Gorton Road

Reddish

Stockport

Greater Manchester

SK6 6RN

United Kingdom

Employer's website

https://www.thereddishfamilypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Managerial

Initiate and develop protocols in specialist areas appropriate for a practice pharmacist and lead in their implementation.

Manage own workload to meet the needs of the practice.

Manage available resources (time, manpower) to ensure an efficient and effective service.

To undertake and provide expertise in clinical medication reviews as deemed appropriate

Manage practice formularies to improve the quality, safety and cost effectiveness of prescribing

With the agreement and support of practices GP partners, to develop, lead and manage clinics which would improve patient healthcare and access.

Provide prescribing advice to the practice team for temporary unavailable medications, suggesting alternatives

Responsible for keeping accurate documentation in patient records.

Supervise and manage other staff as appropriate.

Leadership

Identify and support practice development plans.

Advise the practice team of any circumstances that give cause for concern in relation to patient care.

Influence and implement changes to clinical practice. Improving prescribing practice through educational support for all prescribers within the practice

Work autonomously, managing own working within agreed national and local guidelines

Provide medicines information and training to Practice healthcare professionals and admin staff

Support the educational process for specialist practitioner students and assist with GP registrars, student nurses and other students who require experience in General Practice.

Work as part of the practice team, supporting practice colleagues as appropriate.

Clinical

Work autonomously by providing pharmacist support in the management of patients medication.

Support the practice in undertaking medication reviews as appropriate supporting targets for these reviews in the practice - QOF and practice incentive scheme

Review and manage High Risk Drug Monitoring and Therapeutic Drug Monitoring processes within the practice.

Contribute to reductions in medicine related patient incidents and significant events and work to ensure patients obtain the best outcome from their medication.

Encourage the use of electronic patient medication facilities including the use of the electronic prescription service and patients ordering medications on line.

Conform to health and safety and control of infection regulations

Contribute to multimorbidity reviews and multidisciplinary reviews

Act in accordance with the General Pharmaceutical Council (GPHC) Code of Professional Conduct

Act as a source of medicines information for all of the practice team and patients (e.g. around doses, side effects, adverse events, possible alternatives e.g. around out of stocks)

Maintain legible timely and concise documentation and input clinical information to the practice computer database.

Recognise own limitations and seek advice from General Practitioners and others as required.

Work closely with Primary Care Network (PCN) colleagues especially members of the Medicines Management Team seeking peer support as required and ensuring work is apportioned appropriately and duplication minimised.

Be the point of contact in the Practice to liaise with the Primary Care Network (PCN) Pharmacy Team to plan workload together.

Be alert to potential child or adult abuse and undertake training as directed/required

Training and education

Maintain own specialist practitioner competencies by undertaking specialist courses and education.

Keep up to date with current developments in primary care prescribing and ensure changes recommended by NICE and other organisations are discussed in the practice and changes are implemented as required

Undertake risk management in clinical practice.

Provide education to patients and carers either with individuals or in groups.

Identify training needs to line manager.

Keep up to date with informatics developments relating to the position especially those affecting the clinical information system.

Take part in performance appraisal and compilation of personal development plans as required by the practice and the GPHC up to date with safeguarding and information governance

Research and audit

Identify, apply and disseminate research findings relating to professional role and working environment.

Audit own practice for individual quality assurance purposes and ensuring all relevant targets are met.

Increase quality and safety of prescribing through mechanisms such as audit and PDSA cycles

Identify and undertake audit and research projects to evaluate and enhance current service provision.

Communication

Communicate sensitivity and appropriately with patients and/or their carers. Involving patients and their carers in decision making.

Liaise with colleagues in community pharmacy to align support for medicines

Communicate with all members of the wider health care team; primary, secondary, community and voluntary.

Work to identify and initiate changes to clinical practice.

Discuss with the practice team any circumstances that give cause for concern in relation to patient care i.e. significant events

Initiate and lead general and individual specialist team meetings.

Knowledge, training and experience

The post holder will be a registered with the GPCH and hold qualifications required of a pharmacist working in a primary care environment.

A prescriber or on a prescribing course.

Experience of multi-disciplinary team working.

Evidence of professional updating. CPD GPhc records up to date

IT skills. Car driver.

Person Specification

Qualifications

Essential

• Completion of an undergraduate degree in Pharmacy, and registration with the General Pharmaceutical Council.
• Proof of revalidation.
• Minimum of 2 years post graduate experience in pharmacy, as demonstrated within a practice portfolio.
• Hold an independent prescribing qualification or working towards
• Driving Licence.

Desirable

• Member of or working towards (through foundation) RPS Faculty membership.
• May hold or be working towards a postgraduate pharmacy qualification.

Experience

Essential

• Dealing with the public/patients on a one to one basis.
• Working in accordance with the GPHC Code of Professional conduct.
• Evidence of appropriate knowledge base.

Desirable

• General Practice/Primary care experience/clinical diploma
• Line Management.

Knowledge and skills

Essential

• Excellent Communication and interpersonal skills.
• Infection control.
• Able to use a computer/I.T.
• An understanding of current NICE Cheshire and Merseyside formulary guidance.
• Working to the latest GPHC competency framework.
• Up to date knowledge of the British National Formulary (BNF).
• Up to date on changes relating to medications and prescribing.
• Understanding of QOF.
• Awareness of national service framework guidelines.
• An understanding of current NICE Cheshire and Merseyside formulary guidance

Desirable

• Flu vaccinating.
• Awareness of national service framework guidelines.
• Experience of EMIS Clinical System, Docman
• Outlook and word.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Longton Medical Centre

Address

451 Warrington Road

Rainhill

Prescot

Merseyside

L35 4LL

United Kingdom

Employer's website

https://longtonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Administrative & Operational Support
• Provide comprehensive administrative support to the Administration team and wider practice team.
• Manage and maintain accurate patient records in line with GDPR, NHS, and practice policies.
• Summarising Patients note, carry out accurate clinical coding of patient records in line with practice and national standards.
• Support system administration and clinical workflow as required.
• Assist with the organisation of meetings, preparation of agendas, and minute-taking.

Data, Reporting & Compliance

• Support the collection and submission of data for QOF and other NHS reporting requirements.
• Maintain registers, recalls, and audits as directed by the Practice Manager.
• Assist in ensuring compliance with CQC standards and NHS contractual requirements.

HR & Staff Support

• Support rota administration and leave records where required.

General Duties

• Maintain confidentiality at all times in line with NHS and practice policies.
• Contribute to continuous improvement and efficiency within the practice.
• Undertake any other reasonable duties commensurate with the role.

Person Specification

Qualifications

Essential

• GCSE in Maths and English.
• Experience working in a GP practice or primary care environment.
• Use of a clinical system (SystmOne).
• Strong organisational skills with the ability to prioritise workload effectively.
• Excellent written and verbal communication skills.
• High level of accuracy and attention to detail.
• Confident IT skills.
• Ability to work independently and as part of a multidisciplinary team.

Desirable

• Knowledge of NHS systems, policies, and procedures.
• Experience supporting QOF, audits, or CQC compliance.
• Understanding of patient confidentiality and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities

The GP Assistant will:

Sort clinical post and prioritise for the GP in terms of actions. Signposting documents to others such as clinical pharmacist etc.

Extract all information from clinical letters that needs coding and adding to clinical notes.

Arranging appointments, referrals, tests and follow up appointments for patients

Support, cover and work with the reception team.

Preparing patients to see the GP, taking a brief clinical history and performing basic assessments in readiness for the GP appointment.

Testing urine, taking blood pressure, ECGs & phlebotomy.

Completing basic administration for the GP to approve and sign documents such as insurance forms, mortgage, benefits agency forms etc.

Explaining treatment procedures to patients.

Helping the GP liaise with outside agencies e.g. contacting the hospital getting hold of an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).

Support the GP with immunisations/wound care.

Organisational Position

On a daily basis the GPA will report to the Practice Manager and the GP Lead at their practice.

Individual Responsibilities

Adhere to DHC and GP Practices policies and procedures and any other relevant legislation.

Participate in regular supervision sessions and appraisals with your line manager. Attend training and development activities as identified and participate in meetings as required.

Maintain administration systems and workspace used in a clean and tidy condition.

Maintain a good working knowledge of Health and Safety procedures and fire precautions and operate the correct procedures and participate in policy development and data collection where appropriate.

Work flexibly to meet the needs of clients.

Ensure mandatory training is up-to-date at all times.

Contribute to ongoing/new projects as required.

To undertake any other duties appropriate to the grade and purpose of the job as may be agreed by the post holder.

Work Setting And Review

The post holder will work autonomously to an agreed set of targets and objectives.

They will manage their own time and case load, providing regular updates/progress reports to their line manager and to the GP practices they are based in.

Participate in DHCs appraisal and review system.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality & Diversity

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal & Professional Development

Post holder must hold a GP Assistant Certificate qualification or have the intention to work towards it.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and, or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Attend all relevant annual updates.

Inform the lead GP of any concerns regarding GPA role and any professional development needed.

Be aware of own professional boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Work to practice protocols.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Be familiar in all mediums of communications such as email, tasks, telephone etc.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Communicate effectively to outside agencies.

Communicate clearly with their lead GP.

Contribution to the Implementation of Services

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills.

Desirable

• GP Assistant Certificate qualification.

Other requirements

Essential

• Flexibility to work outside core office hours.
• Disclosure Barring Service (DBS) check.
• Maintains confidentiality at all times.

Skills

Essential

• Excellent communication skills (written and oral) including the ability to listen.
• Strong and confident IT skills including MS Office and databases.
• Excellent administrative skills working under own initiative at times.
• Effective time management skills, often in a fast paced environment.
• Proven problem solving and analytical skills.
• Ability to adapt to changing situations and changing needs of the service.
• Excellent customer care skills.
• Motivated to achieve good outcomes for patients.
• Able to follow policies and procedures effectively.
• Able to maintain confidentiality at all times.

Desirable

• Knowledge of GP clinical systems e.g EMIS .

Personal qualities

Essential

• Polite & confident with good customer care skills remaining calm under pressure.
• Caring, sensitive and empathetic sensitive to patients' life stages, concerns and problems.
• Self-motivated, reliable and dedicated.
• Excellent interpersonal skills.
• Motivated and proactive.
• Ability to use initiative and judgement.
• Confident, assertive, and resilient.

Experience

Essential

• Experience working in a health care setting.
• Experience working in the NHS/Primary Care General Practice setting.
• Understanding of community services and personalised care.
• Experience of managing a complex administrative role.

Desirable

• Experience working with the general public in a similar role.
• Experience of producing agendas and minutes for meetings.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

CLICK PCN

Address

Summervale surgery

Canal Way

Ilminster

Somerset

TA19 9FE

United Kingdom

Employer's website

https://langportsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

MAIN DUTIES AND RESPONSIBILITIES

Greet patients and visitors to the practice.

Book in, amend and cancel patient appointment inline with practice appointments procedures ensuing optimum efficiency of the appointment system.

Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary.

Receive and accurately record requests for home visits, assessing urgency in accordance with the Practices protocols. Print off home visit summary sheets.

Ensure computerised appointment system is up-to-date.

Respond and/or redirect all patient and visitor requests accordingly.

Explain practice arrangements and formal requirements to new patients and temporary residents, ensure procedures are completed.

Set-up of new patients onto the computer system.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Produce repeat prescriptions according to practice procedures and ensure timely distribution of completed prescriptions.

Ensure correspondence, reports, results etc. are filed electronically in correct patient record. To scan hospital correspondence and attach to computer system with the appropriate read code, ensuring they are all filled away once attached.

Ensure reception and waiting areas are kept neat and tidy

Re-stocking of information leaflets as appropriate

Answering incoming telephone calls, ensuring calls are documented and redirected accordingly.

Undertake administration tasks as allocated on rota organised by Practice Manager.

Action start and end of day procedures. Checking the out of hours telephone switch over is operating effectively before leaving the premises

Ensure up-to-date maintenance of both computerised and manual filing systems (i.e. patient notes).

Check emails on a daily basis. Also regularly check fax machine for incoming messages. Send faxes as required.

Regularly check tasks in System one to check all messages have been actioned.

Participate in relevant internal and external training to maintain a high standard of work and continued lifelong learning.

To maintain good communication with all colleagues and encourage good working relationship with all members of the practice.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties, which may be requested from time-to-time.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures.

Compliance with data security and protection

Answer the telephone in a timely manner and ensure all missed calls are called back

To ensure at all times security of working rooms, patients records etc. To ensure practice premises are left secure and prescriptions are locked away at all times

To ensure strict confidentiality is maintained at all times

To attend and participate in practice meetings, if required to do so.

Assignment of work

The post-holders work assignment is determined by the requirements of the Practice, GP Partners, the Practice Manager and the patients.

The Practice Manager provides immediate line-management for the post-holder. The post holder will take instruction on a day to day basis from the Practice Manager. However, the post-holder is expected to be self-directed and self-motivated using their own initiative and requiring minimum input from the Practice Manager. The Post-holders work is formally reviewed by annual appraisal.

The post-holder must be proactive in forward planning, identifying and implementing improvements within and beyond their key result areas, anticipating and communicating future internal and external requirements.

Decisions & judgements

The post-holder is required to use her/his own initiative when dealing with problems and to make any reasonable and necessary decisions on events as they occur, including:

Establishing and maintaining effective lines of communication with the GPs and Practice Manager.

Communicating clearly and effectively with staff to aid the smooth running of the Practice.

Responding to requests or queries for support as they arise in an appropriate and timeous manner.

Prioritising workload and requests for support.

Making the most effective use of resources available.

Using judgement and experience in helping to determine the relevant urgency of or requests for information received from patients and other external organisations.

• GCSE grade A to C in English and Maths

• Experience of working in primary care
• Experience of working in a GP practice

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cannock Road Medical Practice

Address

Essington Medical Centre

Hobnock Road

Essington

Wolverhampton

WV11 2RF

United Kingdom

Employer's website

https://www.cannockroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Prescription administration and medicines management

Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol and standard operating procedures.

Generate requests for non-repeat medications on behalf of patients, obtaining additional information where required.

Manage and coordinate weekly prescription workflows to ensure timely processing of prescriptions.

Ensure prescription requests are processed within agreed timescales.

Escalate urgent prescription requests to the Clinical Pharmacy Team or duty GP as appropriate.

Support electronic Repeat Dispensing (eRD) initiatives and encourage suitable patients to use eRD and synchronised medication collections

Actively encourage patients to reconcile medications to facilitate monthly collections and electronic repeat dispensing.

Act upon prescription compliance issues, liaising with the appropriate clinician.

Have oversight of community pharmacy emergency supplies, escalating to the clinical pharmacy team when necessary.

Build good working relationships with local Pharmacies to help enable our prescription service.

Check emails regularly and deal with them appropriately.

Patient recall and service coordination:

Maintain medication review recall systems and invite patients for reviews in line with practice procedures.

Manage medication review recall lists, including sending invitations, booking appointments and following up non-responders.

Liaise with the Pharmacy Technician team regarding any monitoring requirements prior to medication reviews and arrange appointments or investigations as directed.

Coordinate recalls for annual medication reviews, long-term condition reviews and pharmacist-led clinics.

Book, rearrange and manage appointments for pharmacy-led services.

Coordinate spirometry appointments and six-monthly heart failure recall programmes.

Support the administration and management of the practice blood pressure monitor loan scheme.

Maintain accurate records of recalls, appointments and patient communications.

Medicines optimisation and clinical pharmacy support:

Process administrative correspondence relating to weight management services, contraception services, Pharmacy First referrals and provision of cannabis therapy letters.

Add medication information and relevant coding to patient records in accordance with practice protocols and escalate any clinical concerns or treatment decisions to the Pharmacy Technician or Clinical Pharmacist team.

Liaise with Pharmacy Technicians regarding monitoring requirements before medication reviews.

Assist with the preparation and booking of Structured Medication Reviews.

Process non-complex medication-related correspondence in accordance with practice protocols.

Liaise with pharmacies on the supply of prescribed drugs, alert our clinicians of any supply issues and forward information on the recommended alternative.

Respond to enquiries from patients, carers, secretaries, NHS administrators, Consultants or the Medicines Management Team in a courteous, timely and efficient manner, by telephone, letter and email, occasionally face-to-face and maintain precise records of the communications.

Support administration of long-term condition clinics and medicines optimisation programmes.

Audit, quality improvement and safety

Support delivery of medicines optimisation audits and quality improvement projects.

Coordinate and support CQC, PQS, internal practice audits and high-risk drug monitoring.

Undertake monthly medication ordering audits and reception medication request audits.

Assist with data collection, reporting and maintenance of audit trackers.

Support the administrative management of MHRA alerts, medication recalls and prescribing safety initiatives.

Run searches and reports as requested and maintain accurate records of completed actions.

Support the Clinical Pharmacy Team in reviewing and updating the practice prescribing related policies.

Training and team support

Support the training of reception and administrative staff in prescription processes, prescribing workflows and pharmacy-related procedures.

Contribute to improving pharmacy administrative processes and service delivery.

Work collaboratively with Clinical Pharmacists, Pharmacy Technicians and the wider practice team to support effective patient care.

This Job Description is neither exhaustive nor exclusive and will be reviewed periodically in conjunction with the post holder. The post holder is required to carry out any duties that may reasonably be requested by the Partners or the Practice Manager.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent.
• Excellent attention to detail
• Able to work as a team as well as independently.
• Excellent IT skills & confidence in all Microsoft packages
• Good initiative
• Excellent communication skills
• Clear, polite telephone manner
• Ability to follow policy and procedures.

Desirable

• EMIS Web proficient
• Previous experience in a GP surgery,pharmacy,medical setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dr Mittal & Partners

Address

50 Milman Road

Reading

RG2 0AR

United Kingdom

Employer's website

https://www.milmanroadhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Team Leadership and Management

• Lead, supervise, and support the reception team on a day-to-day basis.

• Organise and maintain staff rotas, ensuring appropriate cover across all reception shifts.

• Support with recruitment, induction, and training of reception staff.

• Conduct regular performance reviews and address any issues in line with practice policies.

• Encourage a positive, professional, and cohesive team culture.

• Oversee all front-desk duties including patient check-in, appointment scheduling, repeat prescription requests, and general enquiries.

• Monitor workload and workflows to ensure efficiency and equitable task distribution.

• Ensure that reception processes are consistent, secure, and compliant with data protection and confidentiality guidelines.

• Handle patient complaints or difficult situations with sensitivity and professionalism, escalating to the Practice Manager where appropriate.

• Act as a key point of contact between reception staff, clinical teams, and management.

• Facilitate effective communication and coordination within the practice and with external healthcare providers.

• Lead reception team meetings and contribute to wider practice meetings as required.

• Assist the Practice Manager with administrative tasks, audits, and reporting.

• Support with implementation and review of policies and procedures.

• Contribute to the practices quality improvement initiatives and help ensure compliance with CQC and NHS standards.

• Identify areas for improvement in reception services and recommend or implement changes.

• Help embed a culture of learning, reflection, and service excellence across the team.

• Reports to the Practice Manager.

• Works closely with GPs, nurses, healthcare assistants, and administrative staff.

• Liaises with external services including pharmacies, community care providers, and hospitals.

Person Specification

Experience

Essential

• - Strong computer skills
• - Strong Team Manager
• - Calm, confident and highly organised

Desirable

• - Experience of working in a GP practice
• - Experience of working in Reception
• - Experience of working in primary care
• - Experience of S1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

AMP Group Practice

Address

Conisbrough Medical Practice

Gardens Lane

Conisbrough

Doncaster

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://www.askernmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities: In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness In consultation with patients and in line with current Practice disease management protocols.

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Minimum of two years as a salaried GP
• General understanding of the GMS contract

Desirable

• Experience of medicines management
• Experience of CCG initiatives

Eligibility

Essential

• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU)
• Eligibility to practice in the UK independently

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure

Desirable

• EMIS Web & Docman 10 user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pembroke Medical Group

Address

266-268 Torquay Road

Paignton

Devon

TQ3 2EZ

United Kingdom

Employer's website

https://pembrokehousesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Miriam Primary Care Group

JOB TITLE: MEDICAL RECEPTIONIST

REPORTS TO: RECEPTION MANAGER/PRACTICE MANAGER

Job Responsibilities:

To have a thorough knowledge of all Practice procedures.

To have a thorough knowledge of all Practice procedures.

To work in accordance of written protocols

Reception

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments using the clinical system

Using your own judgment and communication skills ensure that patients with no prior appointment, but who need urgent consultation, are seen in a logical and non-disruptive manner

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed

Administration

Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

Processing and distributing incoming (and outgoing) mail

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Advise patients of relevant charges for private services, accept payment and issue receipts for same

Action pathology links on daily basis

Action all patient/hospital query responses from GPs via Task list

Scan clinical letters onto clinical system

Gain understanding of E-Referral system for submission of e-referrals

Photocopy as requested

Other Tasks

Tidy waiting room in between surgeries in turn with other staff

Ensure building security have thorough knowledge of doors/windows/alarm.

Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Make and serve refreshments and ensure the kitchen is kept tidy and clean

Any other tasks allocated by manager

Person Specification

Qualifications

Essential

• Qualifications and Training
• Criteria
• Good standard of general education (such as GCSEs in English and Mathematics at Grade C/4 or equivalent, or demonstrable equivalent experience). Essential Application / Certificates
• Evidence of commitment to continuing professional development (CPD) or willingness to undertake role-specific training. Essential Application / Interview

Desirable

• NVQ Level 2/3 in Customer Service, Administration, or Health and Social Care (or equivalent qualification). Desirable Application / Certificates

Experience

Essential

• Experience of working in a face-to-face or telephone-based customer service or public-facing role. Essential Application / Interview
• Experience handling sensitive, personal, or confidential information in line with data protection guidelines. Essential Application / Interview

Desirable

• Experience of working in a GP Practice or NHS/healthcare environment. Desirable Application / Interview
• Experience using clinical system software (such as EMIS Web, SystmOne, or Docman). Desirable Application / Interview
• Knowledge of medical terminology. Desirable Application / Interview

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Miriam Primary Care Group

Address

Miriam Primary Care Group

1-3 Earlston Road

Wallasey

Merseyside

CH45 5DX

United Kingdom

Employer's website

https://www.miriamprimarycaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

Practice Nurse

Grade: According to experience

Accountable to: GP Partners, reporting to Practice Manager

JOB PURPOSE

To promote the mental, physical and emotional health of the Practice population

To assess the health needs of the Practice population

To provide and maintain a high standard of care for the Practice population

To be an effective member of the Primary Healthcare Team and to link with other organisations and disciplines in the development of services

DIMENSIONS

Service development

Clinical Practice development

Clinical practice

1. Service development

To work collaboratively with other members of the nursing team to influence and implement policy and change in the Practice

To maintain an awareness of changing services needs within the scope of services in Primary Care, the Trust and Social Services

2. Management

To be responsible for the effective use of resources within the sphere of responsibility

To ensure the maintenance of accurate and up to date manual and electronic records, as well as collecting and recording activity monitoring data, care aims and other contractual requirements

3. Clinical

To adhere to the NMC Code of Conduct and Scope of Professional Practice

To further develop practice through continuing education which will benefit service delivery and meet educational requirements

To provide nursing advice and to be a resource of best practice for the team

To assess, plan, implement, monitor and evaluate clinical work carried out to ensure effective care delivery in the partnership with clients and families/carers

To promote and advise on healthy lifestyles

To provide treatment room duties in line with competency e.g. Suture/clip removal, Basic & complex wound care, ECG. Phlebotomy, Urinalysis

To give vaccination as appropriate under patient group directions and to be responsible for the ordering of vaccines and their correct storage

To assist with monitoring and support of the management of patients with long-term conditions / to chronic diseases, using a holistic patient centred approach

To assist with the cervical screening programme

To administer prescribed drug therapy and ensure safe custody of drugs

To assist with Warfarin monitoring

To assist in the provision of minor surgery, coil and implant fittings

To assist with the co-ordination of Infection Control policy and audit.

To Chaperone patients when required

To provide training and supervision to junior members of nursing staff

To ensure confidentiality on all matters relating to patients and information obtained during the course of employment

To participate in the Practice/Trust/s staff development and performance management and supervision systems

OTHER DUTIES

To undertake such other duties as may be reasonably required from time to time as are consistent with the responsibility and scale of the post

To have responsibility for the health, safety and welfare of self and others in the working environment, to follow safe working practice and to comply at all times with the Trust/Practice health and safety policy and procedures.

Person Specification

Qualifications

Essential

• NMC Registration

Experience

Desirable

• Complex Woundcare
• Immunisations
• Diabetes care
• Prescribing - not essential
• Respiratory care
• Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The House Partnership

Address

Greystone House Practice

99 Station Road

Redhill

RH1 1EB

United Kingdom

Employer's website

https://www.greystonesurgery.nhs.uk/ (Opens in a new tab)