Job summary
Excellent audio and touch-typing skills, with a high level of accuracy.
Strong administrative experience with excellent organisational and time-management skills.
Sound knowledge and understanding of medical terminology.
Excellent IT skills, including proficiency in Microsoft Office and experience using clinical systems.
Experienced in read-coding and workflowing clinical documentation accurately and efficiently.
Excellent verbal and written communication skills, with the ability to communicate effectively with patients, colleagues and healthcare professionals.
Strong understanding of confidentiality, information governance and data-security requirements within a healthcare environment.
Proven ability to prioritise and manage multiple tasks while maintaining accuracy and attention to detail under pressure.
Ability to work effectively both independently and collaboratively as part of a multidisciplinary team.
Main duties of the job
Provided a comprehensive secretarial service, including the accurate preparation and typing of correspondence, reports, patient referrals, meeting minutes, memoranda and other administrative documentation.
Managed patient and stakeholder enquiries regarding hospital appointments, referrals and treatment pathways, ensuring a professional and efficient service.
Designed and implemented template letters, forms and administrative documents to support practice-wide consistency and efficiency.
Maintained and updated clinical systems accurately and securely, ensuring data integrity, confidentiality and compliance with information governance requirements.
About us
We are a highly motivated practice team, committed to the delivery of high quality patient care and we work hard to improve the health, well-being and lives of those who we care for.
- 13,500 Patients
- Modern purpose built premises
- SystmOne GP Clinical System
- Part of very successful PCN Network
Details
Date posted
14 August 2026
Pay scheme
Other
Salary
Depending on experience
Contract
Permanent
Working pattern
Full-time,
Flexible working
Reference number
A1736-26-0000
Job locations
16 Crabtree Drive
Birmingham
B37 5BU
United Kingdom
Job description
Job responsibilities
Provided efficient and accurate audio and copy typing support to GPs and other healthcare professionals, including medical letters, reports, patient referrals, memoranda and meeting minutes.Worked closely with the Practice Manager to provide effective clerical and administrative support, ensuring the smooth day-to-day running of the practice.Scheduled patient appointments, bookings and hospital admissions, ensuring information was recorded accurately and communicated appropriately.Organised and maintained secure, accessible filing systems for both electronic and paper-based records, in accordance with confidentiality and data-protection requirements.Retrieved, prepared and managed patient medical records, ensuring relevant documentation was available when required.Accurately filed patient correspondence and clinical documentation within medical records, maintaining high standards of accuracy and attention to detail.Managed incoming and outgoing telephone calls professionally, dealing with enquiries appropriately and taking and relaying messages accurately.Maintained the accuracy and integrity of patient information on the clinical system, ensuring records were kept up to date, secure and confidential.Assisted with data collection, audits and performance reporting, ensuring information was accurate and submitted within required timescales.Provided effective administrative and secretarial cover for colleages during periods of annual leave or sickness, helping to maintain continuity of service.Will be able to understand clinical system one and know how to use ERS for primary care
Job description
Job responsibilities
Provided efficient and accurate audio and copy typing support to GPs and other healthcare professionals, including medical letters, reports, patient referrals, memoranda and meeting minutes.Worked closely with the Practice Manager to provide effective clerical and administrative support, ensuring the smooth day-to-day running of the practice.Scheduled patient appointments, bookings and hospital admissions, ensuring information was recorded accurately and communicated appropriately.Organised and maintained secure, accessible filing systems for both electronic and paper-based records, in accordance with confidentiality and data-protection requirements.Retrieved, prepared and managed patient medical records, ensuring relevant documentation was available when required.Accurately filed patient correspondence and clinical documentation within medical records, maintaining high standards of accuracy and attention to detail.Managed incoming and outgoing telephone calls professionally, dealing with enquiries appropriately and taking and relaying messages accurately.Maintained the accuracy and integrity of patient information on the clinical system, ensuring records were kept up to date, secure and confidential.Assisted with data collection, audits and performance reporting, ensuring information was accurate and submitted within required timescales.Provided effective administrative and secretarial cover for colleages during periods of annual leave or sickness, helping to maintain continuity of service.Will be able to understand clinical system one and know how to use ERS for primary care
Person Specification
Experience
Essential
- Extensive previous secretarial and administrative experience, providing accurate and efficient support to healthcare professionals and ensuring the smooth running of day-to-day administrative processes.
- Proven experience working within a healthcare setting, with a sound understanding of medical terminology, patient confidentiality, clinical documentation and the importance of maintaining accurate patient records.
- Experienced in working effectively as part of a multidisciplinary team, while also demonstrating the ability to work independently, use initiative and manage responsibilities without direct supervision.
- Proven ability to prioritise and manage multiple competing tasks in a busy environment, maintaining accuracy and attention to detail while working under pressure and meeting service requirements and strict deadlines.
Person Specification
Experience
Essential
- Extensive previous secretarial and administrative experience, providing accurate and efficient support to healthcare professionals and ensuring the smooth running of day-to-day administrative processes.
- Proven experience working within a healthcare setting, with a sound understanding of medical terminology, patient confidentiality, clinical documentation and the importance of maintaining accurate patient records.
- Experienced in working effectively as part of a multidisciplinary team, while also demonstrating the ability to work independently, use initiative and manage responsibilities without direct supervision.
- Proven ability to prioritise and manage multiple competing tasks in a busy environment, maintaining accuracy and attention to detail while working under pressure and meeting service requirements and strict deadlines.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
