Job description

Job responsibilities

Reception Duties

• Receiving patients, consulting with members of practice team
• Be able to cover all reception positions as necessary
• Process appointment requests/future appointments from patients by telephone and in person.
• Deal with patient visits/requests
• Registrations of new patients - computer data entry and medical records (have knowledge of practice area)
• Processing blood test requests and generating these for appointments as per GP request

Telephone

• Have working knowledge of telephone/bleep system, during and after hours
• Have a polite, friendly, approachable telephone manner
• Experience dealing with difficult/agitated patients

Other Tasks

• Clear rooms after surgeries
• Ensure building security
• Any other tasks allocated by managers

Person Specification

Qualifications

Essential

• GCSE Grade A to C in English and Mathematics

Skills

Essential

• Excellent communication skills (Written and Oral).
• IT skills.
• Clear, polite telephone manner.
• Time Management and the ability to work to deadlines.
• Problem solving skills.
• Interpersonal skills.

Experience

Essential

• Experience in working within a Customer Service environment.
• Experience of working with the general public.
• Experience of reception work.
• Awareness of Data Protection Act and need for confidentiality of information.
• Excellent verbal and written communication skills with team members, patients, carers, and other healthcare professionals, with the ability to adjust communication style.
• Attention to detail, able to work accurately, identifying errors quickly and easily.

Desirable

• Experience using SystmOne (Primary Care IT System).
• Experience of working within General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

One Wight Health Ltd

Address

Argyll House Surgery

78 WEST STREET

Ryde

Isle of Wight

PO33 2QG

United Kingdom

Employer's website

https://onewighthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Person Specification

Qualifications

Essential

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Desirable

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Experience

Essential

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Desirable

• Please see attached the job description and personal specification detailing skills and responsibilities for the role of salaried GP here at Limes Medical Centre.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Limes Medical Centre

Address

Limes Avenue

Alfreton

Derbyshire

DE55 7DW

United Kingdom

Employer's website

https://limes-medicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To provide the Dental Officers with clinical and administrative support to enable him/her to achieve his/her primary purpose, including the provision of dental hygiene treatment, oral hygiene instruction and education and any other appropriate clinical procedure as prescribed by a Dental Officer working towards improving and maintaining the oral health of entitled personnel.
• To undertake all activities described in the GDC Scope of Practice. Carrying out work under the direction of a registered dentist who has examined the patient and indicated in writing the course of treatment to be provided. This is in accordance with the Dental Auxiliary Regulations 1986, as amended by the Dental Auxiliaries (amended) Regulations 1991.
• To ensure that not less than 6.5 hours per day in 2 sessions are set aside for appointed patients.
• To comply with all Health and Safety Policy directives and legislation.
• To maintain own appointment book when a receptionist is not available and liaise between Dental Officer and patients concerning appointments.
• To carry out preventive cross infection procedures including sterilisation of instruments and materials in compliance with current legislation (HTM 01-05) and best practice as described in DPHC (Dental) SOPs Chapter 17.
• To manage his/her surgery to a high standard at all times with respect to cleanliness, equipment maintenance (including end-of-day), documentation and security.
• To accurately record treatment on the integrated Electronic Health Records (either) such as the Defence Medical Information Capability Programme (DMICP).
• To ensure that all periodontal patients and other risk categories that are entered on the IEHR are recalled for reviews and annual inspection appointments.
• To collect and promptly file FMed 271s of his/her concern, reporting any appointment delays or FTAs to the Practice Manager, receptionist and/or patient as appropriate.
• To carry out interim treatments (between dental examinations by the dentist), provided that the treatment intervals have been specified in the written prescription. (This is a GDC ruling and applies to DHs working in general practice,community or hospital service.)

Person Specification

Qualifications

Essential

• Essential Requirements/ Qualifications/ Experience:
• Must be a fully qualified hygienist registered with General Dental Council (GDC) without restrictions.
• Must hold valid suitable and appropriate indemnity insurance with a recognised dental defence organisation.
• Must have completed GDC highly recommended Continuing Professional Development (CPD) including medical emergencies, safeguarding children and vulnerable adults, disinfection and decontamination, radiography and radiation protection.
• Must be trained and current in emergency and resuscitation procedures and have practised and tested these procedures at least annually in accordance with Resuscitation Council (UK) guidelines and (in accordance with JSP 950 Leaflet 4-6-1 DMS CPR Standards and Training.
• Must have undertaken the additional health clearance checks for clinicians required to perform Exposure Prone Procedures (in accordance with the Department of Health policy entitled Health clearance for tuberculosis, hepatitis B, hepatitis C and HIV: New Healthcare Workers).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Torpoint

Cornwall

PL11 2PD

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Responsible for ensuring the provision of effective, efficient and appropriate high quality patient care including diagnosing and treating patients presenting with minor illness, consulting and advising people in respect of their continuing medical and nursing needs and to provide care and support to patients in a community setting.

The nurse practitioner will need to prioritise and triage the needs of patients accordingly making any necessary referrals for investigations in the appropriate manner. Patients with problems needing referral to secondary care should be discussed with the registered GP before making such referral.

The nurse practitioner will support the lead NP and GP Partners with appropriate clinical administrative duties including QOF management, medication reviews, medical reports and referral management within the remit of the role.

Job Responsibilities:

Diagnosing and treating patients presenting with minor illness

• Treat patients once triaged making any necessary referrals to other members of the primary health care team.
• To support the on call doctor assessing/planning/implementing and evaluating patient care.
• To support the practice triage system by performing nurse triage where appropriate.
• Ensure clinical practice is safe and effective and remains within boundaries of competence and to acknowledge limitations.
• Advise patients on general health care and minor ailments with referral to other members of the primary and secondary health care team as necessary.
• Support GPs with medication reviews.

Administration and professional responsibilities

• Participate in the administrative and professional responsibilities of the practice team.
• Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes.
• Ensure the clinical computer system is kept up to date with accurate details recorded and amended as per practice protocol.
• Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator.
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports and audit.
• Attend and participate in practice meetings as required.
• Restocking and maintenance of clinical areas and consulting rooms.
• Responsible for checking own pathologies and ensuring appropriate action takes place.
• Support GPs with medical reports/insurance reports, QOF management, referral management within own remit.

Supplies and Equipment:

• Maintenance of equipment and stock relating to patient care.

Training and Personal Development:

• Training requirements will be monitored by monthly supervision and yearly Personal Appraisal and Development Review (PADR) and will be in accordance with practice requirements. Personal development will be encouraged and supported by the practice. It is the individuals responsibility to remain up to date with recent developments.
• Participate in the education and training of junior staff and medical students of all disciplines and the induction of members of the practice staff where appropriate.
• Assist in the development and maintenance of an in house nurse-training programme reporting to the Nurse Practitioner and Practice Manager.
• Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development ensuring PREP requirements are met.
• Attendance at the North East Lincolnshire Primary Care Programme where appropriate.
• If it is necessary to expand the role to include additional responsibilities, full training will be given.
• Develop and maintain a Personal Learning Plan.

Liaison:

• As well as the nursing team there is a need to work closely with all surgery staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person and ensuring every one is aware of the different roles within the nursing team.
• There is also the need to establish and maintain good liaison with other surgeries and agencies including secondary care.

Person Specification

Qualifications

Essential

• RCN Qualified
• A recognised Minor Illness course or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SLC Medical Group

Address

Scartho Medical Centre

Springfield Road

Grimsby

DN33 3JF

United Kingdom

Employer's website

https://www.slcmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Principle Responsibilities

Clinical

Exercise a high degree of professional autonomy and critical judgement. Make professionally autonomous decisions utilizing knowledge and skills gained via study at Degree and post graduate levels and lengthy experience in a variety of settings.

Proactively assess patients with previously undiagnosed and undifferentiated health care problems.

Assess health care needs, screen patients for risk factors and disease and provide health promotion advice.

Treat patients utilizing highly developed knowledge and skills, or refer to a range of primary and secondary care services as appropriate.

Order and interpret tests and investigations required for diagnosis and management of patients.

Review and monitor care plans and therapeutic interventions appropriate to patient need and in accordance with evidence based practice and national and local guidelines.

Prescribe in an independent and supplementary role and/or supply and administer medicines within competency as appropriate.

Engage with other members of the practice and multidisciplinary team to develop effective, evidence-based care for the practice population.

Contribute to the development of joint standards of care, clinical guidelines and management pathways for utilization within practice.

Maintain a high standard of professional care at all times in accordance with the GMC Code

Work as part of a team to contribute to achievement in the Quality and Outcomes framework.

Training and Education

Maintain own professional and clinical expertise via participation in clinical activities, professional updating and clinical governance activities.

Share professional knowledge and experience with colleagues and health education providers to facilitate the provision of appropriate health care education.

Facilitate professional development of colleagues via identification and dissemination of exemplars of good and innovative practice.

Promote the development of a multidisciplinary approach to health care.

Provide support and guidance to other members of the clinical team

Communication

Actively promote and maintain effective and productive working relationships within the practice and across the wider multidisciplinary team.

Establish and maintain effective communication with patients and relatives presenting with a variety of health care needs.

Act as an advocate for the patient at all times.

Utilize a variety of communication methods, verbal, email, fax, telephone to communicate complex and sensitive information to colleagues, clients and carers.

Utilize highly developed negotiation, verbal and non verbal communication skills to impart information assess situations and communicate sensitive and/or contentious information to colleagues, carers and clients.

Contribute to and maintain clear systems for recording and retrieving information in concordance with local and national data protection strategies.

Utilize appropriate data collection and storage systems i.e. electronic and written to collect and store patient data.

Ability to utilize practice systems and procedures as appropriate.

Counsel and support colleagues on professional matters.

Contribute to and maintain a culture within the organisation which promotes confidentiality and complies with professional, local and national requirements for data protection.

Utilize appropriate interpretation services as required i.e Language Line.

Research and Audit

Initiate and participate in clinical audit, encourage a practice-wide approach across the whole team, alerting colleagues to findings and the implication of those findings.

Evaluate the outcomes of clinical audit, applying findings to own and the teams practice, leading improvements in practice as the result of audit.

Contribute to the evaluation of relevant research findings to further develop the practice services.

Identify key areas for research/audit; develop appropriate methodology and supervise research outcomes and analysis of findings

Contribute to the development, dissemination, implementation and monitoring of clinical guidelines and care pathways.

Assist the practice manager in shaping and developing services utilizing recent evidence and best practice which reflects the needs of service users, the local health economy, and which responds to local and national health priorities.

Evaluate and audit the clinical practice of self and colleagues by the application of a broad range of valid and reliable methods to ensure competence and continuous quality improvements in both practice and service.

Promote opportunity for health gain by seeking the involvement of service users in opinion seeking activities designed to obtain service user views and promote health living.

Leadership- personal and people development

Contribute to the creation, maintenance and enhancing effective multidisciplinary team working within the practice and across the local health economy.

Promotes and maintain equality and diversity in the workplace, enabling and empowering individuals.

Promote a culture and environment which actively promotes health, safety and security.

Contribute to operational policies and procedures in conjunction with the practice manager for use within the practice.

Ensure adherence to all practice policies and procedures.

Maintain GMC registration and Indemnity insurance.

Team Working

Identify and disseminate best practice through benchmarking, clinical guidelines and research.

Maintain clear systems of communication and referral both within the practice and across services in primary and secondary care.

Provide expert advice and support to practitioners and team members on a regular basis; respond to requests for advice from both within and outside the practice.

Adopt a positive approach to change and provide a clinical perspective on the service delivery within the practice.

Generate proposals for service improvement.

Promote a culture within the practice team which is responsive to change, and whereby opportunities for operational and clinical development are embraced.

Engage in review of services as appropriate as a member of the practice team.

In accordance with departmental Health and Safety Policies:

All employed persons, while at work, are required by Section 7 of the Health and Safety at Work Act, to take reasonable care of their own health and safety, and that of others who may be affected by their acts or omissions.

Management of Risk

Manage and assess risk within own areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Ensure infection control measures are adhered to within the practice in accordance with local and national guidelines.

Delegate responsibility for safe storage, stock rotation and disposal of vaccines and drugs and oversee the monitoring processes in adherence with practice policies.

To ensure that Garden Lane Security Policy is adhered to, and that staff are aware of their obligations under the policy.

Garden Lane Medical centre operates a Smoking Prevention Policy.

All NHS records are public records under the terms of the Public Records Act 1958 5.3 (1)-(2).

Garden Lane has a Clinical Records Policy outlining the standards required for record keeping and the framework in which you should maintain your records. You should ensure that your record keeping meets the standards required in this policy, accessing the training available if necessary to update your record keeping skills.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the post.

Person Specification

Experience

Essential

• Primary care experience.
• Research and audit experience.
• Health and Social needs assessment experience.

Desirable

• Long term conditions/chronic disease management
• Family planning and sexual health
• Health promotion
• Clinical Governance
• Clinical examination and assessment skills
• Knowledge of the wider local and national health care agenda

Qualifications

Essential

• Full registration with GMC
• Inclusion on Performers List
• Fully trained GP with CCTGP Vocational Training Certificate

Other

Essential

• Excellent communication skills
• Leadership skills
• Clinical audit and research
• Ability to work within a team
• Personally motivated.
• Experience of change management.
• Experience of collaborative working.
• Effective team working skills
• Awareness of local and national policy agendas and drivers.
• Decision making skills
• Facilitation skills
• Negotiation skills
• IT and data management
• Car driver
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Garden Lane Medical Centre

Address

Garden Lane Medical Centre

19 Garden Lane

Chester

CH1 4EN

United Kingdom

Employer's website

https://www.gardenlanemedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Practice Nurse in delivering health services. There may be, on occasion, be a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

This job description is not exhaustive. This role is continuously evolving and will be under review therefore the duties may vary.

• Management and supervision of nursing team.
• Lead with Infection Prevention Control (IPC) and work to the IPC policy supported by Practice Manager
• Consult with patients and their families to undertake assessments of patient need
• Management of chronic disease
• Cervical Cytology
• Childhood Immunisation
• Administer a range of adult vaccinations
• Organise and support Practice Manager with the flu campaign
• Wound care
• ECGs
• Hypertension management
• Actively participate in achieving QoF and enhanced services targets and recall demands
• Understand EMIS and EMIS searches
• Participate in practice audit as directed by the Clinical Lead/Practice Manager
• Support and participate in shared learning within the practice
• To be an instrumental part of the clinical team, organise and lead regular nurse meetings
• Keep up to date with NICE guidelines as required
• Develop, review and implement nursing protocols in conjunction with the partners

Person Specification

Experience

Essential

• 3 years post registration experience
• Minimum 2 years working in General Practice

Desirable

• Proven leadership skills

Qualifications

Essential

• Registered Nurse
• Registered Smear taker
• Completed core Immunisation training

Desirable

• Certificates in Chronic Disease Management
• Diabetes Course
• Asthma Course
• COPD Course

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crosby House Surgery

Address

Crosby House Surgery

91 Stoke Poges Lane

Slough

SL1 3NY

United Kingdom

Employer's website

https://crosbyhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Care Coordinator. There may be, on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Assist with EMIS web clinics and coordinate rotas

b. Coordinate recall process for long term conditions and reviews

c. Deal with SAR requests and action appropriately within GDPR law

d. Assist with prescription queries and cover the prescribing clerk role.

e. Triage admin, dealing with actions requested by GPs following triage forms completed

f. Distributing labs and prescriptions to GPs

g. Raising referrals via the NHS e-referral system and emails

h. Results admin and chasing results by liaising with hospitals

i. Dealing with medical report requests

j. Answer incoming phone calls, transferring calls or dealing with the callers requests appropriately

k. Welcome patients and visitors to the organisation, directing requests appropriately

l. Always maintain a clean, tidy, effective working area

m. Support all clinical staff with general administrative tasks as requested

In addition to the primary responsibilities, the Care Coordinator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support reception staff, providing cover during staff absences

c. Book appointments

d. Complete opening and closing procedures in accordance with the duty rota

e. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels

Person Specification

Experience

Essential

• Experience of working with general public
• Experience of healthcare administrative duties
• Experience in coordinating rotas
• Strong IT skills

Desirable

• Experience of working in a GP practice
• Experience in EMIS web
• Flexible to provide cover to reception when needed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Chingford Medical Practice

Address

109 York Road

Chingford

London

E4 8LF

United Kingdom

Employer's website

https://www.chingfordmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Pharmacy Technician will support the Practice with work on medication safety audits, medication monitoring, repeat prescribing processes, medication queries, secondary care medication related workstreams.

The Key areas of responsibility include:

• High-Risk medication monitoring (Shared Care medication)
• DOAC Monitoring
• General medication queries from Patients / Secondary care (both Face to face and over the phone)
• Assistance with reviewing Hospital discharges and Secondary care clinic letters
• General QOF Medication monitoring audits
• Provide information to patients and other Healthcare professionals on medicines.
• Appliance requests from Appliance contractors
• Medication-related safety audits
• Basic medication follow-ups
• Medicines Optimisation workstreams Safety as well as cost saving work
• Record keeping for Privately Prescribed medication
• Management of medication shortages
• Synchronisation of repeat medications
• EPS related queries

The Pharmacy Technician will play a vital role in helping patients get the best outcome from their medicines and helps to ensure our patients are safe whilst taking prescribed medication. The areas of responsibility will involve liaising with patients and other healthcare professionals to ensure the effective and safe use of medicines.

As a Pharmacy Technician, you will work under the supervision of our Practice Pharmacist; however, they must be a registered Pharmacy Technician with the GPhC and are therefore responsible and accountable for their own accurate and safe practice

Person Specification

Qualifications

Essential

• GPhC approved courses and recognised qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Rainton Surgery

Address

Woodland View

Houghton Le Spring

DH4 6RQ

United Kingdom

Employer's website

https://westraintonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

Working under the direct supervision of the Practice Nurse Team and strictly in accordance with specific practice guidelines and protocols, the Healthcare Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care.

Primary Responsibilities

The Practice Healthcare Assistant level 3 is qualified to deliver the following services to patients.

• Phlebotomy
• Dressings, directed by the practice nurse
• Annual health checks for patients with Chronic Diseases (MOTs)
• NHS health checks
• ECG recording
• Blood pressure checks including 24 hr BP
• Height/weight
• Ear Syringing
• Qrisk assessments
• H-Pylori breath testing
• Administer follow-up B12 injections
• Administer Flu injections to patients 65+ and chronic disease patients
• Perform patient ear checks, ear syringes and hearing tests
• INR & HB INRs
• Handheld spirometry
• Daily clinical and administrative duties include:
• Chaperoning duties as requested
• Accurate records of observations and examination documented in the clinical record
• Preparation of samples to be sent to the lab
• Treatment room checks to include fridge temperature.
• Equipment re-stocking and stock rotation
• Infection prevention and control when preparing and maintaining
• environments and equipment before, during and after patient care and assisting
• GPs during the performance of minor operations
• Helping to raise awareness and promote health and well-being
• QOF (Quality Outcomes Framework). Assisting with the collection and
• collation of data on needs related to health and well-being.

Secondary Responsibilities

In addition to the primary responsibilities, the Health Care Assistant may be requested to:

Partake in audits as directed by the audit lead.

There may be, on occasion, a requirement to carry out other tasks and ad hoc duties as instructed by the lead nurse, practice manager or partners.

Adhere to clinical and non-clinical protocols & guidelines:

Generic Responsibilities

All staff at Pinfold Medical Practice have a duty to conform to the following:

Equality, Diversity & Inclusion (ED&I)

A good attitude and positive action towards ED&I create an environment where all individuals can achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued, and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, gender, or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being, and safety. You have a duty to take reasonable care of health and safety at work for you, your team, and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and always maintain confidentiality. It is essential if the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts, and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

Induction Training

On arrival at the practice, all personnel are to complete a practice induction programme. Reception recruitment and induction training is managed by the reception manager.

Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude, and competences to perform their role. All staff will be required to partake and complete mandatory training as well as participating in the practice training programme. Reception training is overseen by the reception manager and delegated to the senior receptionists to organise into the staff rota. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and enable them to improve processes and service delivery.

Collaborative Working

All staff are to recognise the significance of collaborative working. Teamwork is essential in multidisciplinary environments. Effective communication is essential, and all staff must ensure they communicate in a manner which enables the sharing of information in an appropriate manner.

Service Delivery

Staff at Pinfold Medical Practice must adhere to the information contained within practice policies and regional directives, ensuring protocols are always adhered to. Staff will be given detailed information during the induction process regarding policy and procedure included in the staff induction pack, employee handbook, reception training manual and Clarity Team Net.

Security

The security of the practice is the responsibility of all personnel. Staff must ensure they always remain vigilant and report any suspicious activity immediately to their line manager. Under no circumstances are staff to share the codes for the door locks to anyone and are to ensure that restricted areas remain effectively secured.

Professional Conduct

At Pinfold Medical Practice, staff are required to dress appropriately for their role. Reception staff will be provided with a uniform whilst clinical staff must dress in accordance with their role.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• Current relevant healthcare role or transferable care experience, IT competency, accuracy/ attention to detail

Desirable

• Relevant certificates (e.g. care training, clinical skills, training attendance), Care Certificate, NVQ Level 2 or 3 (Health & Social Care or equivalent)

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Pinfold Medical Practice

Address

Pinfold Gate

Loughborough

Leicestershire

LE11 1DQ

United Kingdom

Employer's website

https://www.pinfoldmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: RECEPTION SUPERVISOR

REPORTS TO: PRACTICE MANAGER

Job summary:

You will carry out the duties in the job description, which includes:

Managing the reception team to ensure smooth, professional daily operations.

Main responsibilities include creating staff rotas, training team members, handling customer complaints and serving as the primary point of contact for visitors.

Core Responsibilities include:-

Team Leadership: Supervising, training and mentoring reception staff, appraisals, managing shifts to ensure adequate cover during all business hours.

Leading by Example: Greeting patients and being the first point of escalation for complex queries and complaints.

Operational Oversight: Ensuring the reception area operates efficiently, presenting a professional environment and managing day-to-day administrative tasks.

Liaising with other staff including clinicians to ensure an excellent patient experience.

Compliance: Ensuring reception staff adhere to health and safety regulations, emergency procedures and data protection/confidentiality policies.

Key Skills:- Excellent communication skills, remaining calm under pressure resolving conflicts quickly. Strong multitasking and time-management capabilities.

Experience:- Previous experience in a patient/customer facing role, ideally with prior team leadership and supervisory capabilities. Computer skills are essential and you will need to be able to step in to the reception role if required, answering the telephone, booking appointments, dealing with tasks, referrals, post (incoming and outgoing) and other key duties.

Person Specification

Qualifications

Desirable

• IT Skills

Experience

Essential

• Experience working in a Supervisory role

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Crown Medical Practice

Address

Tamworth Health Centre

Upper Gungate

Tamworth

B79 7EA

United Kingdom

Employer's website

https://www.crownpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Band 7 Practice Nurse

Reports to: Lead Nurse (clinically and operationally), Practice Manager (administratively)

Core clinical work to include:

Chronic disease management

o Asthma annual reviews

o COPD annual reviews

o Diabetes annual reviews

o Hypertension annual reviews

Cervical smears

Wound care

Routine immunisations childhood and adult

Various injections contraception, hormone treatments, B12 etc

Travel vaccines

Ear syringing

Audiometry

Anticoagulation INR dosing

Additional clinical work to be completed when required:

BP checks

Phlebotomy

12 lead ECG

Suture removal

Chaperone

NHS Health Checks

SMI review/health check

Learning Disability health checks

The successful post holder will work effectively as part of our clinical team, maintaining the highest standards of professional integrity, confidentiality, medical documentation, professional dress and health and safety working. They will participate in the ongoing CPD programme within the surgery and with appraisals as required.

Person Specification

Qualifications

Essential

• ideally we would like a fully qualified nurse however we would consider someone who is will to train for reach the requirements
• Registered Nurse
• Post graduate diploma or degree (Primary Care)
• Experience of chronic disease management
• Venepuncture
• Chaperone procedure
• Requesting pathology tests and processing the results, advising patients accordingly
• Diabetes
• Hypertension
• Asthma
• CHD
• COPD
• Understands the importance of evidence based practice
• Broad knowledge of clinical governance
• Ability to record accurate clinical notes
• Ability to work within own scope of practice and understanding when to refer to GPs
• Knowledge of health promotion strategies
• Understands the requirement for PGDs/PSDs and associated policy
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to on-going professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• NMC registration
• Evidence of post registration learning

Desirable

• ideally we would like a fully qualified nurse however we would consider someone who is will to train for reach the requirements
• Nurse Prescriber
• Experience of working in a primary care environment
• Experience of working as a practice nurse or community nurse
• Travel medicine
• Ear Care
• Spirometry interpretation
• Immunisations (routine childhood and travel)
• Womens health (Cervical cytology contraception etc.)
• Learning Disabilities
• SMIs
• Knowledge of public health issues in the local area
• Awareness of issues within the wider health arena
• SystmOne user skills
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management
• Flexibility to work outside of core office hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Broom Lane Medical Centre

Address

70 Broom Lane

Rotherham

South Yorkshire

S60 3EW

United Kingdom

Employer's website

https://www.drpatelandpartners.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

At Moulton Medical Practice we are looking to expand our team and are looking for an experienced Receptionist/ Clinical Administrator. You will have used SystmOne previously. We are a 2 partner practice in the beautiful village of Moulton.

Job Title: Receptionist/ Clinical Administrator

Reports to: Practice Manager

Responsible to: The GP Partners

Job Purpose:

To provide a consistently high quality, professional administrative service to doctors, staff, colleagues, patients, health service professionals and others.

Hours: Part-time (min. 20 hours per week -Days and times to be confirmed) with flexibility to cover colleagues holiday and sickness absence.

Main Duties and Responsibilities:

Reception Duties

• Greet all patients and visitors in a friendly and professional manner.
• Handle all patient enquiries courteously, both in person and by telephone.
• Manage the flow of patients arriving for appointments.
• Open and close the reception area in line with practice procedures.
• Maintain a tidy and welcoming waiting area, keeping information leaflets and displays up to date.
• Covering both Admin. and Dispensary desks as required

Clinical Administration

• Have a thorough knowledge of all practice procedures and carry them out accurately.
• Book, amend, and cancel patient appointments, ensuring efficient use of clinician time.
• Record and prioritise requests for home visits in line with practice protocols.
• Register new patients on SystemOne, ensuring correct identification procedures.
• Process and scan incoming correspondence, reports, and results into the correct patient record.
• Manage patient referrals, insurance reports, and related correspondence.
• Carry out start and end-of-day procedures as appropriate.
• Support recall systems by sending invitation letters and reminders.
• Assist with administrative tasks during practice clinics (e.g. flu or COVID campaigns).
• Recall systems
• Send out patient invitation letters as required.

General

• Assist other Practice colleagues when necessary.
• Handle all telephone enquiries as appropriate.
• Photocopy patient notes for solicitors and insurance companies in accordance with GDPR regulations ensuring appropriate consent is gained.
• Use the clinical system tasks as per Practice procedures.

Communication

• Communicate effectively, promptly and courteously with patients, carers, relative and Practice suppliers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Communicate appropriately and accurately with colleagues outside the Practice and with due reference to the common law of confidentiality and GDPR and the Data Protection Act. Immediately inform a member of staff if a patient appears ill or if their behaviour causes concern (including correct use of Emergency/Collapse/Security protocols).
• Be aware of child protection issues and communicate concerns in accordance with Practice protocols.

Quality & Continuous Improvement

• Participate in appraisals and ongoing training to maintain skills and knowledge.
• Contribute ideas for improving practice systems and patient experience.
• Support team members and promote a culture of continuous improvement.
• Participate in audits and quality checks as required.

General Responsibilities

• Comply with all practice policies, including Health & Safety, Infection Control, Equality & Diversity, and Confidentiality.
• Identify and report potential risks or hazards within the workplace.
• Contribute to maintaining a clean, safe, and effective working environment.
• Remain security-aware at all times, reporting any suspicious activity to management.

Essential Requirements

• Minimum 1 year of administrative experience in a GP surgery
• Excellent communication and customer service skills
• Ability to work as part of a busy and supportive team
• Strong attention to detail and confidentiality awareness

Desirable

• Experience using SystmOne clinical system
• Experience with patient referrals and recall systems
• Knowledge of NHS policies and protocols
• GCSEs or equivalent qualifications

Benefits

• Company pension scheme
• Free on-site parking
• Supportive, friendly working environment

Confidentiality

In the course of their duties, the clinical administrator will have access to confidential information relating to patients, their carers, relatives and colleagues within and outside the Practice. They may also have access to information relating to the Practice as a business. All such information from any source whatsoever will be treated as strictly confidential.

All information gained from any source will only be shared in accordance with the Practices Confidentiality Policy, GDPR and the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected.

Health and Safety

The clinical Administrator will be aware of and comply with Practices Health and Safety Policy.

Equality and Diversity

The clinical administrator will comply with the Practices Equality and Diversity Policy.

Person Specification

Experience

Essential

• Customer Service
• Administrative Experience
• Typing skills
• Phone Etiquette
• Organisation Skills
• Strong communicator
• Calm and professional manner

Desirable

• Experience of using Systmone
• GP surgery experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moulton Medical Centre

Address

High Street

Moulton

Spalding

Lincolnshire

PE12 6QB

United Kingdom

Employer's website

https://www.moultonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Practice Nurse

Reports to: Lead Nurse & GP Partners

Job summary:The post holder will be either an experienced practice nurse, or a nurse wanting to work towards becoming a competent practice nurse following an extensive training programme. They will act within their professional boundaries to provide high quality, holistic care for their patients in a safe, multi-disciplinary environment. The role includes delivering nursing care including smears, childhood/adult/travel immunisations, wound care, venepuncture, ECGs, health education and specialist clinics around management of long term conditions. NMC requirements will be met and the individual will work within the NMC code and to agreed practice standards and protocols. The post holder will work as part of a multi-disciplinary team and provide support, training and development for HCAs. The post holder will understand the GMS contract, QoF, national and local enhanced services and their impact on patient care.

Main responsibilities & clinical skills

To deliver a high standard of patient care using specialist practice nursing skills. Implement and evaluate individual treatment plans for patients with a known long-term condition such as (but not exclusive to) mental health, learning disabilities, diabetes, CHD, asthma, COPD and hypertension under agreed protocols.

Undertake annual review and provide support to patients in understanding their long-term condition and ability to self manage using a care and support planning approach.

Identify and manage as appropriate, treatment plans for patients at risk of developing a long-term condition.

To review patient medications to enhance compliance

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective health care.

Able to provide telephone advice as required for all nursing related activities including long term condition management.

Implement and participate in vaccination and immunisation programmes for both adult and children, in the surgery, offsite at a planned area (eg church hall) or at the patients home (for housebound).

Advise, support and where appropriate, administer vaccinations for travelling abroad.

Competent and up to date in anaphylaxis, CPR and AED. Support and manage health needs of women presenting for cervical cytology screening

Assess and care for patients presenting with wounds. Undertake procedures such as phlebotomy, ECGs, urinalysis, stich/staple removal and INR monitoring (if appropriate training completed)

To act as or support the Infection Prevention Control (IPC) lead and to work to the IPC Policy providing or supporting the implementation of audits, training, support and evidence of compliance to the practice manager

To provide or support the production of the IPC annual statement in conjunction with the practice manager

To help develop, implement and embed an effective care management programme for the frail and housebound patients registered at the practice as needed

To develop, implement and embed health promotion and wellbeing programmes

To request pathology services and process pathology results as required To maintain accurate clinical records in conjunction with extant legislation

To ensure read(SNOMED) codes are used effectively by all members of the nursing team

To be part of the team discussion and upskilling where needed for long term conditions or enhanced services requirements where the need arises

To ensure compliance with the practice chaperone policy

To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

Deliver opportunistic health promotion during consultations.

Contribute to maintaining disease registers and managing patient cohorts

Communication

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communication.

Liaise and maintain good working relationships with all members of the practice team.

Maintain communication and liaise with other disciplines across primary, secondary and tertiary care services as necessary

Contribute to and work effectively within both the multi-disciplinary team within the practice and across the wider health system

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC) Produce accurate, contemporaneous and complete records for patient consultations, consistent with legislation, policies and procedures.

Prioritise, organise and manage own case/workload in a manner that maintains and promotes quality.

Assess effectiveness of care through self and peer review. Support and participate in shared learning across the practice.

Participate in the management, review and learning opportunities from patient complaints, clinical incidents and near-miss events in accordance with practice policy.

Develop and review audit protocols and process for the practice, effectively utilising the audit cycle

Develop, review and implement nursing protocols in conjunction with the partners and the rest of the nursing team.

Continually review clinical practices, responding to national policies and initiatives where appropriate

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults. Be aware of statuary child/vulnerable adult health procedures and local guidance.

Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour and refer as appropriate. Use resources appropriately and effectively

Team working

Understand own role and scope within the practice and identify how to develop over time.

Work as an effective and responsible team member, supporting others across the practice.

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of those undertaking delegated duties.

Accept delegation from other nurses, prioritise their workload and ensure effective time-management strategies are embedded in own practice.

Work effectively with others to clearly define values, direction and policies impacting on delivery of care. Participate in team activities that create opportunities to improve patient care.

Management of risk

Monitor work areas and practice to ensure they are safe and free from hazards and conform to health, safety and security legislation, practice policies, procedures and guidelines.

Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken including following guidelines regarding cold chain.

Undertake mandatory and statutory training as required by the practice.

Apply infection control measures within the practice according to Infection Control Policy and national guidelines.

Work in accordance with the practices confidentiality policy and Staff Handbook.

Utilising information

Use technology as an aid to management and planning, implementation and monitoring, presenting and communication of information.

Review and process data using accurate national codes and templates in order to ensure easy and accurate retrieval of data for patient care as well as monitoring and audit purposes.

Learning and development

Assess own learning needs and undertake additional learning as required.

Support the learning and development of the healthcare assistants working within the practice as required, providing guidance when necessary, conducting appraisals and training needs analyses as required

Supporting other junior members of the clinical team including medical students, nursing students and postgraduate nurse and medical trainees, where needed partake in appraisals

Support all members of the nursing team,

Make effective use of learning opportunities within and outside the practice, evaluating their effectiveness and feeding back relevant information.

Support and disseminate learning and information gained to other team members in order to share good practice.

Provide education to patients, carers and their families and to colleagues in an environment that facilitates learning.

Equality and diversity

Act as a good role model in good practice relating to equality and diversity.

Identify patterns of discrimination, take action to overcome this and promote diversity and quality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory

culture.

Monitor and evaluate adherence to local chaperoning policies.

Accept the rights of individuals to choose their care providers, participate in care and provide care.

This document is not intended to cover all duties required within the role and is to be used as a guideline for the general duties required for the professional and efficient operation of the Practice. As the Practice moves forward certain duties could change and/or be replaced.

Person Specification

General and Professional requirements

Essential

• Good standard of appearance as befits a role dealing with members of the public, patients and colleagues.
• Ability to work under pressure and to tight deadlines
• Able to cope with unexpected situations, clinical emergencies and provide solutions to problems
• Ability to put people at ease in stressful situations
• Willingness to look for new ideas, improvement and embrace change
• High levels of integrity and loyalty
• Commitment to ongoing professional development
• Flexible, reliable and enthusiastic
• Able to work extra hours when required

Desirable

• Experience and interest in education within a primary care setting
• Experience of teaching or mentoring
• Able to travel between sites using own car

Experience

Essential

• Good communication skills both written and verbal
• Evidence of IT literacy and keyboard skills
• Knowledge of needs of patients with long term conditions including Asthma, COPD, Diabetes, Hypertension, Cardiovascular Disease
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals
• Requesting pathology tests
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and associated policy
• Immunisations (routine, childhood and travel)
• Travel medicine
• Knowledge of health promotion strategies
• Evidence of team working skills and ability to build working relationships with colleagues and patients
• Evidence of ability to work autonomously appropriately
• Aware of accountability of own role and others role in a nurse led service
• Ability to respect patient and
• practice confidentiality

Desirable

• Experience of working in a busy clinical environment covering a range of nursing duties
• Awareness of local and national health policy
• Awareness of GMS contract and national/local enhanced services
• Awareness of clinical governance issues in primary care

Qualifications

Essential

• Good level of general education
• Recognised nursing qualification
• NMC Adult Nurse Registration

Desirable

• Additional post registration qualifications
• Holding, working towards, or willing to undertake additional qualification in asthma, diabetes, COPD, family planning
• Previous experience as a practice nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crown Street Surgery

Address

21-23 Crown Street, 2 Lombard Court

Acton

W3 8SA

United Kingdom

Employer's website

https://www.crownstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: PRACTICE ASSISTANT

REPORTS TO: PRACTICE MANAGER

HOURS: We require someone to work Part-time (20 hours per week),Monday and Tuesday 1.30 - 6.30pm and Wednesday and Friday 8am - 1pm.

Job summary:

Responsible for ensuring the smooth running of the reception and admin area .

Duties include but are not limited to;

• Opening and closing the surgery on your shift

• Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.
• Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
• Actioning requests for repeat prescriptions, checking emails.
• Sorting the mail and post (incoming outgoing).
• Scanning clinical letters and workflow management.
• File online consultations and triage to the appropriate clinician.
• Patient registrations.
• Photocopying and scanning insurance medicals and reports, and maintaining record books and files.
• Arranging transportation for patients.
• Coding patients notes.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
• Actively reporting health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role.
• Undertaking periodic infection control training (minimum annually).
• Reporting potential risks identified.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audits where appropriate.