Job description

Job responsibilities

The Lead Practice Nurse will provide clinical leadership and professional support to the practice nursing team, ensuring the delivery of safe, effective and high-quality nursing care.

The post holder will maintain an appropriate clinical caseload and work autonomously within their professional scope of practice. Clinical responsibilities will include chronic disease management, cervical screening, immunisations and vaccinations, wound care, health promotion, ECGs and other treatment room procedures appropriate to their competencies.

The Lead Practice Nurse will take responsibility for the day-to-day clinical leadership of the nursing team, providing advice, guidance and professional oversight and promoting consistent standards of care.

The post holder will lead and support the management of long-term conditions including asthma/COPD, hypertension, diabetes and cardiovascular disease, and will contribute to the achievement and monitoring of QOF and other relevant primary care quality requirements.

The role will include coordinating vaccination and immunisation programmes, including seasonal and national campaigns, ensuring appropriate clinical guidance and Patient Group Directions are followed and overseeing vaccine stock, storage and cold-chain requirements.

The post holder will act as the clinical lead for infection prevention and control, supporting audits, reviewing procedures and ensuring appropriate standards are maintained throughout the practice.

Working closely with the Practice Manager and GP Partners, the Lead Practice Nurse will contribute to the development and review of clinical policies, protocols and systems and support the effective planning and delivery of nursing services.

The post holder will participate in and lead clinical audits, service evaluations and quality improvement initiatives, identifying opportunities to improve patient care and nursing services.

Responsibilities will also include oversight of clinical supplies, equipment and vaccine stocks, ensuring appropriate systems are in place for ordering, stock rotation, safety checks and minimising waste.

The Lead Practice Nurse will support the effective management of the nursing team, including workload, capacity, skill mix, supervision, competency and professional development.

The post holder will work collaboratively with GPs, the Practice Manager, the wider practice team, Primary Care Network and community healthcare services to support effective and joined-up patient care.

All clinical activity must be accurately and contemporaneously recorded on SystmOne. The post holder will maintain current NMC registration, work in accordance with the NMC Code and ensure professional, clinical governance, confidentiality and information governance requirements are maintained.

The post holder will be expected to maintain their own professional knowledge and competencies and remain up to date with relevant national guidance and developments within General Practice.

This job description is not exhaustive and may be reviewed and amended in consultation with the post holder to reflect the changing needs of the practice and primary care services.

Person Specification

Skills and Personal Attributes

Essential

• Excellent communication and interpersonal skills.
• Approachable, supportive and able to provide clear professional guidance to colleagues.
• Strong organisational skills with the ability to prioritise and manage competing demands.
• Ability to work autonomously, use initiative and make appropriate clinical decisions.
• Confident in supporting colleagues and maintaining high professional and clinical standards.
• Proactive approach to identifying areas for service improvement and implementing change.
• Ability to work effectively with the Practice Manager, GP Partners and wider multidisciplinary team.
• Good understanding of clinical governance, patient safety, confidentiality and information governance.
• Commitment to maintaining professional development and keeping up to date with changes in General Practice.
• Flexible and adaptable approach to meet the changing needs of the practice.
• Positive approach to team working and service development.
• Commitment to equality, dignity and respectful patient centered care.

Desirable

• Good understanding of Primary Care Networks and wider community services.
• Knowledge of current developments and priorities within General Practice.
• Experience of supporting service improvement or introducing new ways of working.

Qualifications

Essential

• Registered Nurse with current NMC registration.
• Recognised Practice Nursing qualification or demonstrable equivalent experience and competencies within General Practice.
• Current cervical screening qualification and competency.
• Current immunisation and vaccination training and competency.
• Recognised training and competency in chronic disease management.
• Evidence of ongoing continuing professional development relevant to General Practice nursing.

Desirable

• Independent/Supplementary Prescribing qualification.
• Leadership or management qualification.
• ARTP qualification or equivalent recognised respiratory training.
• Mentorship, clinical supervision or teaching qualification.
• Additional qualifications in long-term condition management.

Experience

Essential

• Significant and recent experience of working as a Practice Nurse within General Practice.
• Extensive experience in chronic disease management, including asthma/COPD, hypertension, diabetes and cardiovascular disease.
• Experience of delivering structured long-term condition reviews and recall systems, including LTC reviews by birth month.
• Experience of cervical screening.
• Extensive experience of childhood and adult immunisations and vaccination programmes.
• Experience of working autonomously and managing an independent clinical caseload.
• Experience of providing leadership, supervision and clinical support to members of a nursing team.
• Experience of QOF and achieving relevant clinical targets.
• Experience of infection prevention and control within General Practice.
• Experience of clinical audit, quality improvement and implementation of clinical protocols.
• Experience of multidisciplinary working within primary care.
• Experience of managing or coordinating seasonal and national vaccination programmes.

Desirable

• Experience of using Ardens templates, searches and clinical resources to support long-term condition management, QOF and standardised clinical recording.
• Previous experience in a Lead Practice Nurse or Senior Practice Nurse role.
• Experience of staff supervision, appraisal and competency assessment.
• Experience of managing nursing workload, capacity and skill mix.
• Experience of developing and reviewing clinical policies and protocols.
• Experience of SystmOne.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Willerby & Swanland Surgery

Address

Willand Primary Care Centre

Lowfield Road

Anlaby

East Yorkshire

HU10 7JR

United Kingdom

Employer's website

https://www.willerbysurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Digital Systems Support

• Act as the practice's first point of contact for digital systems and software queries.
• Understand the purpose and functionality of each digital platform.
• Support and train clinical and administrative staff in the effective use of practice software.
• Identify opportunities to improve workflows through better use of digital systems.
• Keep up to date with developments in NHS digital technologies and recommend new tools that could benefit the practice.
• Liaise with software suppliers, NHS organisations and IT support providers regarding software developments and implementation.

• Support implementation of new digital solutions and system upgrades.
• Assist with website and social media for the practice.

Data Analysis and Reporting

• Run searches and reports using clinical systems, identifying specific cohorts of patients and supporting audits.

• Develop a detailed understanding of practice contractual requirements and monitor practice performance against contractual targets and identify areas requiring action.
• Work with clinicians and managers to improve achievement of contractual indicators.
• Support recall programmes and patient searches where required.

Data Governance (Supporting Role)

• Assist with maintaining compliance with information governance requirements.
• Support data quality initiatives.
• Help maintain digital policies and documentation.
• Promote good information governance practice throughout the organisation.

Person Specification

Qualifications

Essential

• Good standard of education including GCSE English and Mathematics (or equivalent).

Personal Attributes

Essential

• Positive and approachable.
• Self-motivated.
• Adaptable.
• Reliable and trustworthy.
• Committed to improving patient care.

Experience

Essential

• Experience
• Experience using multiple software systems.
• Experience producing reports and analysing data.
• Experience using Microsoft Office, particularly Excel.
• Experience improving processes or workflows.
• Knowledge
• Strong digital literacy.
• Ability to learn new software quickly.
• Awareness of confidentiality and data protection principles.
• Excellent organisational skills.
• Skills
• Excellent communication skills.
• Strong problem-solving ability.
• Ability to explain technical concepts to non-technical users.
• High level of attention to detail.
• Ability to prioritise workload effectively.
• Ability to work independently and as part of a team.

Desirable

• Previous experience working in General Practice or the NHS.
• Experience using GP clinical systems (SystmOne).
• Experience training or supporting colleagues.
• Knowledge of NHS contractual frameworks including QOF and Enhanced Services.
• Good understanding of data analysis.
• Knowledge of NHS digital systems.
• Knowledge of information governance and GDPR.
• Experience supporting quality improvement projects.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Asplands Medical Centre

Address

Asplands Close

Woburn Sands

Milton Keynes

MK17 8QP

United Kingdom

Employer's website

https://www.asplandsmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Employed by Newcastle South Primary Care Network, the postholder will work as part of a multidisciplinary team of Pharmacists, Pharmacy Technicians, Care Coordinators, Social Prescribers, Health and Wellbeing Coach, Dietician, Mental Health Practitioners, and First Contact Physiotherapist.

The PCN is made up of five practices with a patient population of over 43,000 patients.

Scope and Purpose of Job Description

The following Job Description is intended to describe the general nature and level of work and is not intended to serve as an exhaustive list of all responsibilities, duties and skills required. Duties may vary from time to time dependent upon factors such as workload, staffing levels, new legislation, and changes in technology or policy, in this event appropriate training will be provided.

Job Purpose

The purpose of the role is to lead improvements to maximise safe, cost-effective best practice in prescribing to improve the quality of patient care. The post holder will help patients to get the nest from their medicines by switching medications to agreed and approved protocols, improving repeat prescribing processes in General Practice, including promotion of repeat dispensing and online ordering, minimising clinical risk and aiming to reduce wasted medicines.

The postholder will practice as an independent prescriber, working with and alongside the general practice team, holding face to face consultations including for long term conditions within scope of competence.

In addition, the post holder will be responsible for encouraging the development of better understanding of the principles of medicines optimisation throughout the practice teams and promoting good practice in line with therapeutic developments. This will involve assisting the PCN in achieving national requirements and utilisation of medicines optimisation initiatives.

Job Responsibilities

1. Clinical

1.1 Letter from Secondary Care

Review letters from secondary care that recommend a change in medication.

Update the patients list of repeat medications.

If appropriate, communicate with the patient (or the person responsible with their care) and their nominated pharmacist.

If necessary, issue a prescription.

1.2 Prescription Queries

Resolve queries from the prescribing team.

Request for medication not on the patients repeat list.

Request for medication that is not available.

The patient appears to be over or underusing medication.

1.3 Medication Reviews

Review the records of patients whose repeat medication has reached the review date.

Check that biological and laboratory measurements are up to date and within target.

Minimise polypharmacy.

Optimise prescription duration.

Check that doses are appropriate to age, renal and hepatic function.

Consider patient capacity and concordance.

Consider the possibility of prescription drug addiction.

If necessary, advise patient of need for consultation with nurse or doctor.

Issue a prescription.

1.4 MHRA Alerts

Monitor the MHRA and respond to alerts as necessary.

Run a computer search on the drug involved.

Arrange appropriate information to go the patients involved and update their records.

Repeat the search after a suitable time interval.

1.5 Repeat Prescribing

Ensure the effective implementation of repeat dispensing by:

Identifying patients suitable for repeat dispensing.

Work closely with prescribers and community pharmacies.

Issue medication for future repeat prescribing within scope of competence as an independent prescriber.

1.6 External Stakeholders

Provide patients on treating self-limiting conditions through face to face or remote consultation with referral to community pharmacy services as appropriate.

Build rapport and work with relevant ICB team members to achieve local incentives with includes antimicrobial stewardship, cost effective prescribing and medicine safety management in line with local formulary and guidance.

1.7 Assist with minor illness clinics

2. Management

Initiate and implement ideas to improve acute and repeat prescribing.

Support the doctors and nurse practitioners in maintaining good prescribing.

3. Administration

Maintain accurate and clear clinical records.

Be familiar with the current QoF, LES and DES requirements.

Initiate and participate in practice audit.

Contribute to the smooth running and future development of the practices.

4. Professional Development

Pursue self-directed learning: identifying areas of weakness and taking steps to improve.

Complete significant event forms when these occur.

Maintain continued education by attendance at appropriate courses and study days as agreed with the PCN Leadership Team.

Maintain registration with the GPHC.

Adhere to the GPHC code of professional conduct.

Maintain a safe and therapeutic environment for all workers, carers and patients. Ensure that all statutory regulations (eg Health and Safety, Control of Substances Hazardous to Health) are implemented.

Promote a professional approach at all times by attire and attitude to patients and staff both in and out of the Practice.

5. Code of Conduct

All staff are required to work in accordance with the code of conduct for their professional group (e.g. Nursing and Midwifery Council, Health Professions Council, General Medical Council, NHS Code of Conduct for Senior Managers).

6. Health, Safety and Welfare

In accordance with the Health & Safety at Work Act 1974 you have a duty to take reasonable care to avoid injury to yourself and to others by your work activities.

The post holder will assist in promoting and maintaining their own and others Health, Safety, Welfare and security as defined in the Practices Health & Safety Policy and in accordance with The Health and Safety at Work Act to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Managing risks and reporting.

You will be issued with an identity badge which you must wear at all time on site.

You are responsible for the security of any keys, smartcards, passwords, etc., issued to you.

7. Infection Control

It is the responsibility of all staff, whether clinical or non-clinical, to familiarise themselves with and adhere to current policy in relation to the prevention of the spread of infection.

Clinical staff, on entering and leaving clinical areas and between contacts with patients, must follow the practices handwashing policy. Staff are required to communicate any infection risks to the practice manager.

8. Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of people's rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

9. Clinical Governance and Risk Management

The PCN believes everyone has a role to play in improving and contributing to the quality of care provided to our patients. As an employee of the PCN you are expected to take a proactive role in supporting the PCN and Practices clinical governance agenda by:

Taking part in activities for improving quality such as clinical audit.

Identifying and managing risks through incident and near miss reporting and undertaking risk assessments.

Following polices, guidelines and procedures.

Maintaining continued professional development.

Clinical staff making entries into patient health records are required to follow any standards of record keeping.

10. Information Quality Assurance

As an employee of the PCN it is expected that you will take due diligence and care in regard to any information collected, recorded, processed or handled by you during the course of your work and that such information is collected, recorded, processed and handled in compliance with PCN and Practice requirements and instructions.

11. Freedom of Information

The post holder should be aware of the responsibility placed on employees under the Freedom of Information Act 2000 and is responsible for helping to ensure that the PCN and Practices comply with the Act when handling or dealing with any information relating to PCN or Practice activity.

12. Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Person Specification

Qualifications

Essential

• Undergraduate degree or MSc in Pharmacy Hold or be working towards a Postgraduate Diploma Independent prescribing qualification.

Behavioural competencies and skills

Essential

• Minimum of 2 years post-qualification experience.
• An appreciation of the nature of GPs and general practice.
• An appreciation of the nature of primary care prescribing, concepts of rational prescribing and strategies for improving prescribing. Excellent interpersonal, influencing and negotiating skills.
• Excellent written and verbal communication skills.
• Demonstrates the ability to communicate complex and sensitive information in an understandable form to a variety of audiences (e.g. patients).
• Is able to plan, manage, monitor, advise and review general medicine optimisation issues in core areas for long term conditions.
• Able to obtain and analyse complex technical information.
• Recognises priorities when problem solving and identifies deviations from the normal pattern and is able to refer to seniors or GPs when appropriate.
• Able to work under pressure and to meet deadlines.
• Produce timely and informative reports.
• Gain acceptance for recommendations and influence/motivate/ persuade the audience to comply with the recommendations/agreed course of action where there may be significant barriers.
• Work effectively independently and as a team member.
• Demonstrates accountability for delivering professional expertise and direct service provisions.
• Is able to recognise personal limitations and refer to more appropriate colleague(s) when necessary.
• Demonstrates self-development through continuous professional development activity.
• Can follow legal, ethical, professional, and organisational policies / procedures and codes of conduct.

Desirable

• Good IT skills.

Experience

Essential

• Minimum of 2 years post-qualification experience In depth therapeutic and clinical knowledge and understanding of principles of evidence-based healthcare.

Other

Essential

• Self-motivation.
• Adaptable and Flexible.
• Full driving licence.
• Professional indemnity insurance (if not covered by practice policy).

Professional Registration

Essential

• Mandatory registration with General Pharmaceutical Council.

Desirable

• Membership of the Royal Pharmaceutical Society.
• A member of or working towards Faculty membership of the Royal Pharmaceutical Society.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Staffordshire GP Federation

Address

Newcastle South PCN

And all practices within

ST5 2BQ

United Kingdom

Employer's website

https://www.northstaffordshiregpfederation.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Reporting to: GP Partners and the Practice Manager on organisational and administrative issues

Accountable to: GP Partners

Role summary: The post-holder will provide general medical services managing a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients

Location: Library House Surgery

Main purpose of the role: to manage a busy and interesting clinical caseload.

Key Working Relationships

Primary Health Care Teams including ANPs, Practices Nurses, HCAs, Community Nursing Teams, Community Mental Health Care Teams, Social Services, statutory and voluntary services.

Local GP colleagues and Chorley & South Ribble CCG

GP Partners, Management Team.

Clinical responsibilities:

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake clinical sessions. A clinical session is normally composed of 16 face to face appointments with a minimum of 2 telephone appointments, followed by a variety of duties including queries, visiting patients at home, checking and signing repeat prescriptions, actioning test results, medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice. The above duties should be performed in a timely manner. Appointments will be 10 minutes duration and telephone appointments will be of 10 minutes duration. A student or learner maybe attached to you for this session.

You will be required to:

• Act upon most alerts (e.g. QOF) and reminders during a routine consultation i.e. (10 minutes).
• Provide all GP services required as part of the GMS contract held between Library House Surgery and the commissioning CCG, including all core services.
• Respond to medical problems presented by patients, including history taking, examination, investigation, diagnosis, treatment and referral where appropriate.
• Provide appropriate preventative health care and advice.
• Provide medical support as required to patients referred by nursing staff
• Provide free certification in line with Schedule 9 of NHS GMS Regulations (1992).
• Adhere to the practice prescribing formulary, local and national guidelines.
• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation;
• Record clear and contemporaneous I.T. based consultation notes to agreed standards;
• Collect data for audit purposes;
• Compile and issue computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible);
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities with the Practice:

• Engaging in appropriate lifelong educational and audit activity in order to maintain clinical competence and performance, including the completion of objectives agreed by yourself and the practice, in an annual Personal Development Plan. Your Personal Development Plan must be in line with the Practice Development Plan.
• Actively participating in the training and development of nurses, medical students and GP trainees in the practice.
• Supporting the practice staff and responding to requests for advice and assistance from the practice reception, secretarial and nursing staff.
• Attend prescribing, palliative care, clinical and practice meetings.
• You will be expected to take part in clinical meetings on a weekly basis.
• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

General Duties

The above responsibilities will be undertaken upholding the following:

1. To be available to take over the responsibility of patient care from the Out of Hours service at 0800 on a working day or where applicable maintain responsibility till the appropriate time when the Out of Hours service takes over care in the evening.

2. To continue to work until all clinical tasks have been completed. To make arrangements with others to cover when planning to leave before the end of the session.

3. To maintain the financial security of the organisation by ensuring accurate and efficient responses to income generation such as reports, dispensed prescriptions, private forms etc.

4. At all times to behave in a professional way that encourages quality care and the development of a team spirit.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately;

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Company as a business organisation. All such information from any source is to be regarded as strictly confidential.

Data Protection

Library House Surgery is registered under the Data Protection Act 1998. You must not at anytime use the personal data held by the organisation for a purpose not described in the Register entry or disclose such data to a third party. If you are in any doubt regarding what you should or should not do in connection with the Data Protection Act then you must contact your line manager or appropriate senior lead at the time

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in consultation with the post-holder and in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the practice manager to meet the needs of the organisation.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines;

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks;

Making effective use of training to update knowledge and skills;

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards;

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation;

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues;

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review at practice level and an external annual NHS GP Appraisal including taking responsibility for maintaining a record of their own personal and/or professional development. Any time preparing for the appraisal or conducting the appraisal maybe taken from the employees annual study leave entitlement.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and the Quality and Outcomes Framework
• Alert other team members to issues of Clinical Governance issues, quality and risk; participate in Significant Event Analysis reviews
• Assess own performance and take accountability for own actions, either directly or under supervision;
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance;
• Work effectively with individuals in other agencies to meet patients needs;
• Effectively manage own time, workload and resources. He/she will also contribute to the overall team-working of the Practice putting the needs of the Practice first.

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003
• Not subject to suspension under section 41A of the Medical Act 1983
• Qualified General Practitioner (completed certificate of Completion of Training CCT)
• Currently on a PCT performers list and not suspended from that list or from the medical register
• DBS clearance
• Have had an annual NHS appraisal

Desirable

• Evidence of further postgraduate educational activities in relevant fields
• MRCGP
• DCH
• DRCOG
• RCGP Substance Misuse Certificate Level 1 or 2
• F2 supervisor training/teaching diploma (this is essential for HDS)
• DFSRFH & Competence in Coil insertion
• Evidence of CPD activities
• Minor surgery skills

Experience

Essential

• Recent experience of working in general practice in the UK
• Commitment to and experience of working as part of a multi-disciplinary and skill mixed team environment.
• Experience of working to achieve standards within the Quality and Outcome Framework (QOF)

Desirable

• Evidence of independent working in General Practice
• Experience of supporting service change
• Teaching of GP Reg/F2/Medical students/Nursing students
• Accredited GP Registrar trainer or F2 Supervisor
• Evidence of participation in QOF
• Evidence of participation in Audit

Skills And Abilities

Essential

• Understand the health and social needs of a local practice patient population
• Commitment to personal and professional development
• Commitment to education and training
• Excellent verbal and written communication skills
• Excellent record keeping skills
• Understanding of the current issues and challenges facing primary care
• Confident in using Word/excel
• Confident in using Email
• Excellent time management
• Good analytical skills
• Ability to take full and independent responsibility for clinical care of patients
• Excellent patient manner
• Imaginative approach to problem solving and provision of services

Desirable

• -fully conversant with Emis.
• -Able to conduct Minor Operations/Joint injection/aspirations
• -Strong leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Library House Surgery

Address

Avondale Road

Chorley

Lancashire

PR7 2AD

United Kingdom

Employer's website

https://www.libraryhousesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

This position is perfect for individuals who enjoy helping others, have a passion for health and wellness, and are looking for a team-based work environment. The Care Navigator will work with our clients to ensure that they receive the highest quality of care during their treatment, as well as provide them with all the resources and information they need, including scheduling appointments and helping to control the cost of their care.

• To have a thorough knowledge of all Practice procedures.
• To work in accordance of written protocols.
• Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
• Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
• Enter requests for home visits onto clinical system, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.
• Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
• Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
• Enter patient information on to the computer as required, i.e. change of addresses, names, telephone numbers and any ad-hoc information as appropriate.
• Ensure the waiting room is kept tidy in turn with other staff members.
• Premises Ensure building security have thorough knowledge of doors/windows/alarm.
• Open up premises at the start of the day when first to arrive, and make all necessary preparations to receive patients.
• When last to leave at the end of the day, ensure that the building is totally secured, and rooms are tidied and ready for the next day.
• Ensure that all new patients are registered onto the computer system promptly and accurately, including Temporary Residents.
• Contact patients for routine screening as appropriate.
• Do necessary administration of Pathology Data.
• Arranging transport for patients when necessary.
• Opening, stamping with date and action stamp all incoming post.
• Scan hospital letters and patient correspondence in accordance with Practice guidelines.
• Advising Office Manager when stationary or other equipment is required.
• Sending faxes to outside organisations when required.
• Filing clinical letters into relevant concertina files.
• Action tasks within a timely manner.
• Restock the reception area.
• Complete all annual Mandatory training as appropriate
• Have working knowledge of telephone system, during and after hours
• Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• This post requires clear DBS, really good previous references and clean employment track record.

Person Specification

Knowledge and skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills

Desirable

• Basic IT skills
• Awareness of blood-borne viruses

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• Qualified to NVQ level 3

Experience

Essential

• Experience of working within a nursing team
• Experience of dealing with vulnerable patients
• Experience of Clinical Systems
• Experience of working in primary care
• Experience of working in a GP practice

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clarendon Medical Centre

Address

Manningham Clinic

Lumb Lane

Bradford

West Yorkshire

BD8 7SY

United Kingdom

Employer's website

https://www.clarendonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The post-holder will manage and be responsible for a defined caseload of patients and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties. These will include surgery consultations, telephone and video consultations, triaging patients on the triage list, on-call doctor duties, visiting patients at home, checking, and signing repeat prescriptions, dealing with queries, paperwork and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Admitting or discharging patients to and from relevant caseloads and referring to other care providers as appropriate.

Recording clear and factual consultation notes to agreed standards.

Collecting data for audit purposes.

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within Primary Care.

Other Responsibilities Within the Organisation

Awareness of and compliance with all relevant Practice policies/guidelines, e.g., prescribing, confidentiality, data protection, health and safety.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to the development of computer-based patient records.

Contributing to the summarising of patient records and Read-Coding patient data

Attending training and events organised by the Practice or other agencies, where appropriate.

Contribution to the Implementation of Services

Apply Practice policies, standards, and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Work alongside and with the other GPs, practice nurses, practice manager, reception, and administration staff.

Work alongside and with external providers including care home staff, district nurses and hospital teams.

Contribution to Usual GP Workload

Complete routine daily surgery

Complete on-call surgeries shared pro rata between all our GPs.

Complete a pro-rata share of paperwork (after full clinical document management has been completed by our administration team).

Confidentiality

While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or thebusiness of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safetyand security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that Recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment. Such training is to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Qualifications

Essential

• Full GMC Registration with a license to practice and entry on the GP Register
• Certificate of Completion of Training (CCT) in General Practice / Certificate Confirming Eligibility for General Practice Registration (CEGPR), or equivalent
• Included on a Medical Performers List or eligible
• Evidence of continuous professional development

Experience

Essential

• GMC-registered GP with a licence to practise

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Cardigan Health Centre

Address

Rhodfa'r Felin

Cardigan

SA43 1JX

United Kingdom

Employer's website

https://www.cardiganhealthcentre.com/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Managing databases

· Assist in the setting up of new users according to practice protocol, ensuring they have access to required applications

· Troubleshoot IT problems and identify solutions. Where appropriate, report IT faults to appropriate supplier’s helpdesk

· Ensure all users are aware of any changes or updates in the operating system or the software used within the practice.

· Ensure templates and searches are up to date and accurately entered within appropriate time frames.

Links

• Register and deduct patients on a daily basis and ensure patients’ details are accurate
• Liaise with Primary Care Support England and keep GP links updated
• Collate new notes and prepare for A4/summarizing/GP2GP veryfying
• Summarising notes to the practice standard
• Liaise with outside agencies re electronic data eg Lab Links, hospitals etc
• Cervical screening recall and Followup
• Responsible for entering Child Protection data

Data entry

• Enter diagnoses, test results and consultation data into patient records ensuring accuracy and compliance with current SNOMED code policy
• Advise the IT Manager/Practice Manager of any problems arising from data entry

Audit

• Run contract and clinical searches and reports when requested
• Keep up to date with QOF requirements and support clinicians in the implementation of QOF.

Data protection

• Ensure security of data in accordance with the Data Protection Act

Other duties

• Any other duties commensurate with skills and responsibilities which includes deputising for IT Manager when on holiday.

Person Specification

Qualifications

Essential

• GCSE English and Maths A to C is essential

Desirable

• Any qualifications gained within the Health Care Section would be advantageous.

Experience

Essential

• Experience working within the Health Care Section
• Ability to work in a team and be able to work alone if necessary.
• Willingness to learn new things.

Desirable

• Enthusiasm, using your initiative, good communication skills and friendly telephone manner are desirable. Being able to multi task and prioritise workload is a must.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Normanby Medical Centre

Address

Low Grange Health Village

Normanby Road

Middlesbrough

Cleveland

TS6 6TD

United Kingdom

Employer's website

https://normanbymedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Answer the telephone as a priority
• Book/cancel appointments
• Take messages accurately and pass on in a timely manner
• Organise home visit requests
• Deal with general enquiries and complaints
• To forward any queries relating to prescriptions to the Pharmacy Technicians
• Give out pathology results
• Register new patients and temporary residents and make up paper records
• Process deducted patients and send records to Primary Care Services Agency
• Greet and direct patients and visitors
• Organise translators
• Respond to the needs of GPs and Nurses to enable efficient clinics
• Input and extract information from the Practice computer system
• Update the clinical system with information eg smoking, ethnicity
• Action change of address notification
• Any other filing, record keeping and distribution of documents as appropriate
• Effectively liaise with Practice, Primary Care Organisations, patients and other external organisations to assist promptly with the resolution and administration of queries
• Fully utilise EMISWeb and other IT systems
• Monitor and check tasks and work flows
• Communicate effectively with the reception team to ensure policies and procedures are kept up to date
• Keep directories and data bases up to date to ensure an efficient work flow
• Demonstrate duties to new or less experienced staff
• Resolve job related issues, including patient documentation and help resolve minor problems
• Photocopying
• Dealing with mail internal and external
• Attend meetings when required
• To work safely at all times in accordance with legislation and Practice policies and procedures
• Be flexible both in the availability and being able to cover for colleagues absent from work due to annual leave or sickness
• Any other reasonable duties requested by the Practice Manager or GP
• This list is not exhaustive

In addition to the above, the post holder will show respect and courtesy to patients and colleagues, maintain confidentiality of patient and other Practice information at all times. Working occasional extra hours may be required.

The job description is not exhaustive and may be adjusted periodically after review and consultation. You will be expected to carry out reasonable duties which may be requested from time to time.

Working Relationships

• General Practitioners
• Practice Manager and Team Leader
• Other members of secretarial team
• Members of the Practice/community nursing team
• Other members of the Primary Health Care Team
• Patients
• Outside agencies eg Secondary Care Trusts, Community Services, PCN

All members of staff may be asked to attend periodic Staff Meetings, which may be held outside their normal working hours. They may also be required to work extra hours covering for holidays and sickness. This may include Saturday mornings and possibly weekend work in future on a rota basis.

Review

• The post and the job description reflect the current requirements and objectives of the post. As the duties of the post develop and change, the post holder may be required to carry out other responsibilities.
• Whilst there will be consultation on such issues, employees should understand that, if agreement cannot be reached, then the employer reserves the right to make changes to job descriptions where it considers such changes necessary.

Travel

Ability and willingness to travel across multiple sites is essential for this role

Confidentiality

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Alliance may only be divulged to authorized persons in accordance with the Alliances policies and procedures relating to confidentiality, and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Alliances Health & Safety Policy to include:

• Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.
• Ensuring that all accidents or dangerous accidents are reported and investigated and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Alliance, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Proven experience of working in an NHS setting.
• Working knowledge of medical reception duties.
• Experience of handling confidential information.
• Proven experience of working with patients/public.
• Ability to handle telephone queries and understand when to involve others.
• Record and process messages accurately.
• Knowledge of System One.
• Care Coordinator training is preferred or willing to complete

Desirable

• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.
• Care Coordinator training is preferred or willing to complete

Qualifications

Essential

• GCSE or equivalent in Mathematics and English.

Desirable

• Trained and proficient in the use of Microsoft Word, Excel, PowerPoint, Outlook and other Microsoft Office applications.
• Trained in the requirements of GDPR.
• Care Coordinator training is preferred or willing to complete

Motivation and Skills

Essential

• Good interpersonal skills with the ability to communicate effectively with a diverse range people.
• Ability to work effectively and collaboratively within a team and on own initiative.
• Can demonstrate excellent communication skills.
• Ability to be flexible and adapt to changing and challenging circumstances

Other

Essential

• Appointment to this role will be subject to a satisfactory Standard DBS check

Desirable

• The postholder must be able to travel reliably and independently between multiple sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sunderland GP Alliance

Address

South Hylton Medical Centre

2 Union Street

Sunderland

Tyne And Wear

SR4 0LS

United Kingdom

Employer's website

https://www.sunderlandgpalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To ensure success, you should be a confident and professional administrator with fantastic communication and interpersonal skills that will contribute to the efficient day-to-day administration of the healthcare facility. You will work comfortably under pressure while multi-tasking in a fast-paced environment and can effectively react to patient emergencies. You will need to have excellent organisational and administrative skills. Medical Receptionists are expected to be compassionate and discrete with superb time management and record keeping skills.

Person Specification

Qualifications

Essential

• GCSE Grade A to D in Maths and English

Experience

Essential

• Previous experience working within a healthcare environment is preferable as is knowledge of EMIS and medical terminology, although full training will be given. Excellent documentation, communication and IT skills.

Desirable

• UK driving licence is desirable but not essential as you may be required to travel between sites.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

I.J Healthcare

Address

I J Healthcare

Hollyhurst

8 Front Street

Blaydon

Tyne And Wear

NE21 4RD

United Kingdom

Employer's website

https://www.hollyhurstmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Approx Hours Split:

• 50% Time Patient Facing
• 50% Time Practice Development

Role Responsibilities:

Clinical Responsibilities

• Deliver a full range of primary care services in line with APMS contract requirements
• Manage patients with undifferentiated and complex conditions
• Provide continuity of care and holistic patient management
• Undertake routine and urgent consultations (face-to-face, telephone, and digital)
• Develop and implement evidence-based care plans
• Prescribe safely in line with local and national guidance
• Maintain accurate, contemporaneous clinical records
• Support management of long-term conditions and population health
• Contribute to clinical audits, QOF, and enhanced services delivery
• Work collaboratively within the multidisciplinary team

2. Leadership Responsibilities

• Act as a senior clinical leader within the practice
• Support strategic planning and service development
• Contribute to decision-making on workforce, service delivery, and operational priorities
• Promote a culture of continuous improvement, innovation, and accountability
• Provide clinical leadership across the MDT, including supervision and mentoring
• Support recruitment, retention, and development of clinical staff
• Lead on specific portfolios (e.g. digital, quality, long-term conditions)

3. Digital & Service Transformation

• Lead or support digital transformation across the practice, including:

- Online consultation systems

- Digital triage and access models

- Remote monitoring and patient communication tools

• Ensure safe and effective use of digital systems in line with NHS standards
• Promote improvements in:

- Patient access

- Workflow efficiency

- Clinical safety and outcomes

• Support data-driven decision-making using population health insights
• Contribute to innovation and redesign of care pathways

4. Quality, Governance & Performance

• Lead and support delivery of:

- Quality and Outcomes Framework (QOF)

- Enhanced Services

- ICB and PCN performance targets

• Participate in clinical governance, audits, and quality improvement initiatives
• Support investigation of complaints, incidents, and significant events
• Ensure compliance with:

- CQC standards

- GMC guidance

- Local and national policies

5. Stakeholder Engagement

• Act as a key clinical representative at:

- Primary Care Network (PCN) level

- At borough level with any emerging federations.

- Integrated Care Board (ICB) level with the commissioners or the NWL wide GP Federation.

- West London Mental Health Foundation Trust

• Work collaboratively with partner organisations, including:

- Acute trusts

- Mental health services

- Community providers

• Support partnership working to improve patient outcomes and service integration

6. Risk Management & Patient Safety

• Identify and manage clinical and operational risks
• Support a culture of safety and learning
• Ensure appropriate escalation and documentation of risks
• Contribute to resilience planning and service continuity

7. Professional Development

• Maintain up-to-date clinical knowledge and skills
• Participate in CPD, appraisal, and revalidation
• Engage in teaching, mentoring, or training where appropriate

Person Specification

Experience

Essential

• Minimum 5 years experience as a GP
• Experience working in primary care with complex patient populations
• Experience delivering QOF and contractual targets
• Experience in clinical audit and quality improvement

Desirable

• Experience in leadership responsibilities
• Experience in digital health or service transformation
• Experience working across organisations (PCN/ICB level)
• Involvement in change management or service redesign

Personal Skills and Qualities

Essential

• Strong clinical decision-making and autonomy
• Leadership and team-working skills
• Excellent communication (written and verbal)
• Organisational and time management skills
• Ability to work under pressure and manage competing priorities
• Commitment to high-quality, patient-centred care
• IT proficiency relevant to modern general practice

Values

Essential

• Exhibits behavior's in line with Organisation Values:
• - Patient First
• - Drive Change
• - Together
• - Belonging
• - Community Focused

Qualifications

Essential

• MBBS or equivalent
• Full registration with GMC
• MRCGP
• Inclusion on Performers List
• Certification of Completion of Training (CCT) or equivalent experience

Other Attributes

Essential

• Flexible and adaptable to change to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

LCW UCC

Address

Hammersmith and Fulham Centres for Health

Hammersmith Hospital

Du Cane Road

London

W12 0HS

United Kingdom

Employer's website

https://www.lcwucc.com/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities:

• Process repeat and acute prescriptions in a timely and accurate manner

• Dispense medications in accordance with prescriptions, standard operating procedures and legal requirements

• Ensure all medications are correctly labelled and checked prior to issue

• Liaise with GPs and other clinicians regarding prescription queries or discrepancies

• Provide a professional and courteous service to patients, responding to queries and requests appropriately

• Manage and prioritise workload to ensure safe and efficient dispensing

• Maintain accurate records and ensure confidentiality is upheld at all times

• Support stock control, including ordering, receipt, storage and rotation of medications

• Ensure the dispensary is kept clean, organised and compliant with health and safety standards

• Identify and report any dispensing errors, incidents or near misses in line with practice procedures

• Participate in audits and support quality improvement within the dispensary

• Work collaboratively with the dispensary, reception and clinical teams

• Support colleagues and contribute to a positive team environment

• Communicate effectively with all members of staff to ensure continuity of service

• Maintain strict confidentiality in relation to patient and practice information at all times

• Comply with GDPR and data protection requirements

• Adhere to practice health and safety policies

• Ensure safe handling and storage of medications

• Report any risks, incidents or concerns promptly

• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies

• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Participate in ongoing training and development as required

• Keep up to date with changes in dispensing practice and relevant guidelines

• Undertake any other duties appropriate to the role as required by the Practice Manager

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (Dispensing) or equivalent qualification
• Previous experience working in a dispensing environment
• Excellent attention to detail and accuracy
• Good organisational and time management skills
• Ability to work both independently and as part of a team
• Good communication and interpersonal skills
• Basic IT skills

Desirable

• Previous experience in a GP dispensing practice
• Knowledge of clinical systems (e.g. EMIS)
• Understanding of repeat prescribing processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashcroft Surgery

Address

Stewkley Road

Wing

Leighton Buzzard

LU7 0EN

United Kingdom

Employer's website

https://www.ashcroft-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Practice Nurse Band 5/6

Hours of Work: 16-24 hours over 2-3 days negotiable

Organisational Requirements

Accountable to: Senior GP

Responsible to: Practice Manager

Job Purpose

Summary of role:

The post holder will carry continuing responsibility for the assessment of care needs, the development, implementation and evaluation of programmes of care and also setting standards of nursing care within the practice.

Formal Qualification(s) required to fulfil the duties of this post:

1st level Registered Nurse with at least 2 years experience at Band 5 or above, within Community/Practice Nursing or can show adequate knowledge of Primary Care. Experience required in chronic disease management, diabetes and cervical screening.

Duties and Responsibilities

Key areas of responsibility:

• Take a role in assessing, planning, implementing and evaluating care of patients within the practice population.
• Ensure high standards of care are provided to all patients who have contact with the nursing team and take appropriate action when agreed standards are not met.
• In conjunction with other members of the Primary Care Team, assists in the development of guidelines and protocols for managing practice population.
• Participates in research and assists with audits/clinical trials within the practice.
• Liaise with all members of the primary health care team and other agencies (such as local authority social services) in order to assure appropriate care is provided for the practice population.

Post holder will be expected to adhere to the NMC Code of Professional Conduct and has responsibility to familiarise themselves with the Health and Safety at Work Act, ensuring the welfare and safety of staff and patients within the practice environment.

• The Practice reserves the right after appropriate consultation with you, to vary your duties and responsibilities within the parameters of your grade and occupational competence in order to respond to changes in the needs of the Practice.
• Support the development of a unified assessment

Competence

You are responsible for limiting your actions to those that you feel competent to undertake. If you have any doubts about your competence during the course of your duties you should immediately speak to your Lead GP.

Registered Health Professional

All employees of the practice who are required to register with a professional body, to enable them to practice with their profession, are required to comply with their code of conduct and requirements of their professional registration.

Risk Management

It is a standard element of the role and responsibility of all practice staff that they fulfil a proactive role towards the management of risk in all their actions. This entails the risk assessment of all situations, the taking of appropriate actions and reporting of all incidents, near misses and hazards.

Records Management

As an employee of the practice, you are legally responsible for all records that you gather, create or use as part of your work within the practice (including patient health, financial, personal and administrative), whether paper or computer based. All such records are considered public records, and you have a legal duty of confidence to service users (even after the employee has left the practice employment). You should consult the Lead GP or PM as to the correct management of records with which you work.

Health & Safety Requirements

All employees of the practice have a statutory duty of care for their own personal safety and that of others who may be affected by their acts or omissions. Employees are required to co-operate with management to enable the practice to meet its own legal duties and to report any hazardous situations or defective equipment.

Flexibility Statement

The content of the Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. The Job Description is therefore intended to be flexible and is subject to review and amendment in the light of changing circumstances, following consultation with the post holder.

Confidentiality

All employees of the practice are required to maintain the confidentiality of members of the public and members of staff in accordance with practice policies.

Person Specification

Qualifications

Essential

• 1st level Registered Nurse with at least 2 years experience at Band 5 or above, within Community/Practice Nursing or can show adequate knowledge of Primary Care. Experience required in chronic disease management, diabetes and cervical screening.

Desirable

• up to date with immunisations training including childhood, travel, influenza and Covid

Experience

Essential

• GP practice experience an advantage

Desirable

• Chronic disease management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Leeswood Surgery

Address

Queen Street

Leeswood

Mold

Flintshire

CH7 4RQ

United Kingdom

Employer's website

http://www.leeswoodsurgery.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder is responsible for delivering a wide range of administrative and clerical duties to support the multidisciplinary team within the practice. This includes processing clinical data, managing patient records, handling communications and correspondence, supporting referral pathways, and undertaking general administrative tasks. The role requires accuracy, confidentiality, excellent communication skills, and the ability to work flexibly within a busy primary care environment.

• Maintenance of patient registration details including: new patients; babies; moving out of practice area; deaths.
• Updating patient records with appropriate up to date information, including: scanning of documents; reading and coding medical mail; processing returned mail; updating childhood immunisations.
• Management and summarising of incoming patient records.
• Maintaining registers of patients with chronic illnesses. Ensuring patients are appropriately monitored by organising attendance at chronic disease clinics, or appointments with clinicians.
• Providing administrative support responding to patient emails and queries.
• Adhere to Health and Safety procedures as set out by the Practice.
• Undertake any other reasonable miscellaneous duties as requested by the Practice Manager or Doctors.
• Maintain strict confidentiality at all times in accordance with GDPR, practice policies, and information governance requirements.
• Handle sensitive information appropriately and only share information with authorised personnel.

Person Specification

Experience

Essential

• Experience of working withing Primary Care

Desirable

• Experience of working within a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Birchgrove Surgery

Address

Birchgrove Surgery

Caerphilly Road

Cardiff

CF14 4QJ

United Kingdom

Employer's website

https://www.birchgrovesurgery.wales.nhs.uk/homepage (Opens in a new tab)

Job description

Job responsibilities

Healthcare Assistant (HCA) Job Description

Reports To

Practice Nurse Lead

Accountable To

Practice Manager / GP Partners

Hours

Part time, around 25, as agreed with successful candidate

Salary

Competitive

Location

Church View Surgery, PL9 9BW

Job Purpose

To work as part of the primary healthcare team, supporting the Practice Nurses and GPs in delivering high-quality patient care. The Healthcare Assistant will undertake a range of clinical and administrative duties to assist in the efficient delivery of services to patients.

Key Responsibilities

Clinical Duties

The Healthcare Assistant will undertake duties appropriate to their training, competence and practice protocols, including:

• Measuring and recording blood pressure.
• Venepuncture (taking blood samples).
• Performing ECGs.
• NHS Health Checks.
• Height, weight and BMI measurements.
• Urinalysis and preparation of specimens for investigation.
• Basic wound care and dressing changes as directed.
• Removal of sutures and clips where trained and competent.
• New patient health checks.
• Smoking cessation support and lifestyle advice.
• Monitoring patients with long-term conditions under the direction of a registered clinician.
• Administering vaccinations where appropriately trained and authorised.
• Recording clinical information accurately within the clinical system.
• Chaperoning patients during consultations and examinations.
• Infection prevention and control duties.

Patient Care

• Treat patients with dignity, respect and compassion.
• Promote patient independence and wellbeing.
• Provide health promotion information and signposting to relevant services.
• Respond appropriately to patient concerns and escalate when required.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.

Administrative Duties

• Ensure accurate completion of clinical records.
• Manage stock levels within treatment rooms.
• Order clinical supplies as required.
• Prepare and maintain clinical rooms and equipment.
• Participate in recall and screening programmes.
• Support the practice with audit and quality improvement activities.

Communication

• Communicate effectively with patients, carers, colleagues and external organisations.
• Work collaboratively with the wider multidisciplinary team.
• Escalate safeguarding concerns in accordance with practice policy.

Safeguarding

• Be aware of safeguarding responsibilities relating to children and vulnerable adults.
• Report concerns promptly through the appropriate channels.
• Participate in safeguarding training as required.

Professional Responsibilities

• Work within the limits of competence at all times.
• Maintain mandatory training requirements.
• Participate in supervision, appraisal and personal development.
• Adhere to practice policies, procedures and protocols.
• Maintain registration of competencies where applicable.

Health & Safety

• Comply with Health and Safety legislation and practice policies.
• Follow infection prevention and control procedures.
• Report incidents, accidents and near misses promptly.

Person Specification

Essential Criteria

Qualifications

• Educated to GCSE level (or equivalent) including English and Maths.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing professional development.

Experience

• Experience working in a healthcare or care setting.
• Experience dealing with members of the public.
• Experience maintaining confidential records.

Knowledge

• Understanding of patient confidentiality.
• Understanding of infection prevention and control.
• Awareness of safeguarding responsibilities.
• Knowledge of basic clinical observations.

Skills and Abilities

• Excellent communication and interpersonal skills.
• Ability to work as part of a multidisciplinary team.
• Good organisational skills.
• Ability to prioritise workload effectively.
• Basic IT skills and experience using electronic systems.
• Ability to demonstrate empathy and compassion.

Personal Attributes

• Professional and reliable.
• Flexible and adaptable.
• Caring and patient-focused.
• Willingness to learn and develop.
• Positive and proactive attitude.

Desirable Criteria

Qualifications

• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, health checks or wound care.

Experience

• Experience working in General Practice.
• Experience using EMIS Web, SystmOne or other GP clinical systems.
• Experience conducting NHS Health Checks.
• Experience supporting patients with long-term conditions.

Knowledge

• Understanding of Quality and Outcomes Framework (QOF).
• Knowledge of NHS primary care services.
• Awareness of CQC requirements and standards.

Key Competencies

The postholder will demonstrate:

• Patient-centred care.
• Effective communication.
• Teamwork and collaboration.
• Professionalism and integrity.
• Attention to detail.
• Commitment to continuous improvement.
• Respect for equality, diversity and inclusion.

This job description is intended as a guide to the main responsibilities of the role and is not an exhaustive list of duties. Responsibilities may change in line with service requirements and the needs of the practice.

Person Specification

Personal Attributes

Essential

• Caring, compassionate and patient-focused approach.
• Professional, reliable and trustworthy.
• Positive and proactive attitude.
• Flexible and adaptable to the needs of the service.
• Commitment to high standards of patient care.
• Commitment to equality, diversity and inclusion.
• Willingness to undertake further training and development.

Desirable

• Enthusiasm for working within Primary Care.
• Interest in preventative healthcare and health promotion.
• Ability to contribute positively to service development.

Qualifications

Essential

• Essential
• GCSE grade C/4 or above (or equivalent) in English and Mathematics.
• NVQ Level 2 in Health and Social Care (or equivalent) or willingness to work towards.
• Evidence of ongoing learning and professional development.

Desirable

• Desirable
• NVQ Level 3 in Health and Social Care (or equivalent).
• Care Certificate.
• Phlebotomy qualification.
• Training in ECGs, NHS Health Checks, wound care or immunisations.

Other Criteria

Essential

• Ability to meet the travel requirements of the role.
• Willingness to undertake mandatory training.
• Satisfactory Disclosure and Barring Service (DBS) check.

Desirable

• Availability to provide flexibility during periods of increased service demand.

Knowledge and Skills

Essential

• Essential
• Understanding of patient confidentiality and data protection requirements.
• Understanding of infection prevention and control principles.
• Awareness of safeguarding responsibilities relating to children and vulnerable adults.
• Basic understanding of clinical observations and health promotion.
• Understanding of the importance of person-centred care.
• Excellent communication and interpersonal skills.
• Ability to build rapport with patients from diverse backgrounds.
• Ability to work effectively as part of a multidisciplinary team.
• Ability to organise and prioritise workload effectively.
• Ability to work independently within agreed competencies.
• Good IT skills and confidence using electronic clinical systems.
• Accurate record-keeping and attention to detail.
• Ability to maintain professionalism and confidentiality at all times.

Desirable

• Knowledge of NHS primary care services.
• Understanding of Quality and Outcomes Framework (QOF).
• Awareness of Care Quality Commission (CQC) standards and requirements.
• Understanding of health inequalities and population health management.
• Experience using SystmOne.
• Ability to support audits and quality improvement initiatives.
• Ability to undertake patient recalls and administrative processes related to clinical care.

Experience

Essential

• Essential
• Experience working in a healthcare, care or customer-facing environment.
• Experience working directly with patients, service users or members of the public.
• Experience maintaining accurate and confidential records.
• Experience working as part of a team.

Desirable

• Desirable
• Previous experience working in General Practice or Primary Care.
• Experience undertaking phlebotomy.
• Experience performing ECGs and NHS Health Checks.
• Experience supporting patients with long-term conditions.
• Experience using GP clinical systems such as SystmOne.