Job description

Job responsibilities

Key Result Areas:

To attend all mandatory components of the Apprenticeship Framework including:

- Corporate induction

- GHNHSFT mandatory training

- Department based vocational assessments

- Progress review meetings

To undertake training as required and agreed with the mentor, supervisor and external assessor and complete competencies relevant to the work area / department

To support the admin duties listed within the advert and on the Job Description, on both hospital sites as and where required:

The successful candidate will be expected to:

Provide and receive complex and sensitive information. and follow policies established for their own role and roles within their team with the ability to create their own procedures and the ability to comment / implement and propose changes to practices.

Demonstrate own activities / training to new or less experienced employees.

Provide expertise in managing all the administrative functions needed to perform the role.

Communications and Working Relationships:

- Patients, relatives and carers

- Oncology Consultants and their teams

- Nursing staff

- MDT Co-ordinators

- Pathology

- Radiology

- Management staff including Secretary Supervisor and General Management team

- Medical Secretaries

- Support staff, e.g. interpreters, domestic staff

- Reception colleagues

- IT staff

- GP practice personnel

- Volunteers

- Apprenticeships and Careers Team

- Training Provider

Most Challenging part of the job:

- Learning in-house systems and processes

- Unpredictable work pattern due to interruptions from telephone enquiries, visits from internal and external personnel

- Providing copious amounts of notes for internal clinics to a deadline

- Filing and archiving of copious amounts of hospital notes

- Dealing with patients/relatives/hospital personnel frequently with complex and sensitive issues

- Dealing with anxiety and aggression from patients/relatives/hospital personnel

- Relief admin cover in the Oncology Department at short notice

- Contribute towards the implementation of Service Improvement Projects in Oncology

- Physical effort and working conditions

- Prolonged use of PC for the majority of the working day

- Dealing with sensitive and confidential information

Other job requirements:

- Comply with Trust and Departmental policies and procedures e.g. Health and Safety at Work Act (1974), Manual Handling, clinical equipment competency, risk management, Data Protection Acts and patient confidentiality at all times. This will include demonstrating compliance with the terms of all safeguarding policies and processes relevant to the safeguarding of adults and children in the care of GHNHSFT and to undergo regular mandatory training concerned with safeguarding matters.

- Achieve and demonstrate agreed standards of personal and professional development within agreed timescales

- Ensure a smart, professional image that enhances the public perception of the Trust and the professionalism of its staff is portrayed.

- Contribute positively to the effectiveness and efficiency of the teams in which he/she works

- Actively participate in the Trusts appraisal/development conversation process. Undertake training as necessary in line with the development of the post and as agreed with line manager as well as maintain and complete the Level 3 Business Administration Apprenticeship within the timeframe.

Additional Contact Details

Sam Dibden

[email protected]

Person Specification

Qualifications

Essential

• Educated to GCSE grade D (3) or above (or equivalent) in literacy and numeracy

Experience

Essential

• Good communication skills both written and verbal
• Ability to answer and make phone calls professionally

Desirable

• Office or customer facing skills / experience

Knowledge & Skills

Essential

• An enthusiasm to actively contribute to the Oncology Department activity
• Ability to work under instruction, quickly and accurately
• Ability to work flexibly
• Ability to prioritise and deal with queries simultaneously

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gloucestershire Hospitals NHS Foundation Trust

Address

Oncology Centre CGH

Sandford Road

Cheltenham

GL53 7AN

United Kingdom

Employer's website

https://www.gloshospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General Practice Nursing duties to include dressings and treatment of minor trauma, and removal of sutures.

Immunisations for children and adults (both travellers and non-travellers)

Recording of ECGs

Womens Health Carry our cervical cytology and deal with results in accordance with national and local guidelines.

Ear syringing

Audiograms

Venepuncture when no phlebotomist available.

Advise individual patients on aspects of their lifestyle to promote good health in accordance with modern practice.

Pill check appointments & management of family planning patients.

Carry out Health checks on practice patients in accordance with agreed practice protocols. Proactively identify patients with Hypertension and raised Q Risk, code as necessary. Arrange appropriate investigation eg ABPM, interpret results. Arrange investigations for new hypertension patients and follow up.

Management of patients on chronic disease registers in coordination with other team members and practice protocols.

Enter and maintain accurate patient records in accordance with NHS and practice policies.

Liaison where appropriate with other professionals and services to provide necessary patient care.

Be involved in clinical audit within the practice team.

Offer input, with colleagues, on maintaining up to date practice protocols and procedures; ensuring that wherever possible these reflect best practice.

In cooperation with colleagues, maintain treatment room equipment and stock to a safe and satisfactory standard.

Stock and pathology ordering in absence of HCA or adhoc as required

Adopt the responsibilities of other nurses in their absence, within the limitations of personal professional training and professional accountability.

In cooperation with colleagues, strive to maximise the efficiency of the nurse appointments system and develop the services offered by the nursing team to meet the patients and practices needs.

Maintaining cold chain with regular audit. Twice daily fridge temperature recording

Maintaining cleaning of treatment rooms and equipment.

Attend or complete online training as required by the practice and your nurse governing body keeping your training up to date.

Arranging investigations for newly raised blood pressures following the practice protocol

Respiratory role:

Asthma annual reviews, COPD annual reviews liaising with named GP as appropriate

Offer FeNo and Spirometry testing for diagnosis

Maintain log for spirometry testing including calibration, service, cleaning and monthly biological control

Attend remote Kingston and Richmond Respiratory MDT for Spirometry and FeNo as per local contract

Administer nebulised therapy to known asthmatic patients. (Known asthmatic patients can be assessed and treated by a Practice Nurse prior to discussion with a GP).

• Other delegated duties considered appropriate to the post.

Additional tasks if Diabetes trained*:

Carry out 6 month and annual Diabetic health checks using the Diabetes clinical template

Person Specification

Qualifications

Essential

• RCN qualification
• NMC registration
• Specialist qualification in Asthma

Desirable

• Cytology trained taking Smears/HPV
• Immunisations - child & travel
• Wound care
• Experience with hypertension reviews
• Spirometry /FeNo trained
• Specialist qualification in Diabetes

Experience

Essential

• Experience using a clinical software system
• Attention to detail
• Excellent communication skills
• Very organised
• Well presented
• Ability to work under pressure
• Reliable and punctual
• Flexible and can do attitude
• Good written and spoken English

Desirable

• Experience in an NHS GP Practice
• Experience using EMIS Web
• Respiratory lead experience

Hours

Essential

• Ability to work 20-24 hours per week (includes a 30 minute unpaid break each day)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Langley Medical Practice

Address

Surbiton Health Centre

Ewell Road

Surbiton

Surrey

KT6 6EZ

United Kingdom

Employer's website

https://www.langleymedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Your key responsibilities will be:

Work with colleagues in other organisations and services to ensure the service is promoted and referred into and ensure that smoking cessation is embedded as part of routine client/patient care.

Motivate and empower clients to make changes to address their addiction.

Explain to clients the principles of the nicotine and Stop Smoking Service to enable them to make informed - choices.

Deliver evidence-based stop smoking interventions, these include one to one, drop in, group sessions, telephone, or on-line support, these must be in accordance with the NCSCT Standard Treatment Programme.

To understand the analysis of health and equalities data including service data identifying local need to inform local service need.

Provide a high quality, efficient and cost-effective services throughout a diverse range of community settings.

Lead peer support group sessions for successful quitters following intervention to prevent relapse.

Provide evidence-based education in all aspects of smoking cessation and behavioural change as well on-going motivational support.

Work with individuals to set realistic sustainable goals.

Ensure all client and service records are up to date, accurate and satisfy the ABL Health documentation policies.

You will be a motivated, passionate, organised, and proactive individual with significant experience in smoking cessation or addiction.

This role will be demanding as services develop and should become integrated in all settings. It will be essential that you use your own judgement to prioritise competing demands and workload effectively to specific timescales.

Duties and Responsibilities

This post will work under the line management of the Head of Service. The role will be varied, challenging, and rewarding as the service becomes embedded in all local communities across the borough.

Skills and Competencies Required

Be an experienced Specialist Stop Smoking Practitioner within the community. (Training will be given)

Experience of working with, evolving and developing services

Positive and proactive outlook with the ability to motivate, engage and support others to achieve the highest standards and outcomes.

Adept in communication; A strong communicator who adapts the message to fit the needs of the audience including clients, staff, and volunteers at all levels.

Build strong relationships, foster trust and co-operation among colleagues, stakeholders throughout community settings.

Quality driven; you naturally seek high standards and actively seek to improve them.

Value and remain open to new ideas and perspectives.

Due to the nature of this role and potential for regular travel across the Borough, we require applicants to have a driving licence and access to a vehicle for work purposes.

Please note that we are unable to offer sponsorship for this role

Person Specification

Job Specific Requirements

Essential

• The ability to travel independently across the borough.
• Work flexibly and adapt to suit service need.

Qualifications

Essential

• Higher level education or health/social care/public health)/ professional qualification, or experience working within smoking cessation other addiction or behaviour change.

Desirable

• NCSCT Practitioner
• Relevant degree

Skills and Knowledge

Essential

• Skills/knowledge to utilise computer software, including Microsoft Word, Excel, and PowerPoint
• Have a positive outlook with an ability to inspire confidence, provide vision and motivate people.
• Good communication skills both written and verbal.
• Ability to influence using skills and knowledge.
• Ability to prioritise and organise own workload.
• Understanding concepts of behaviour change and how to implement these.
• Understanding and evidence of adhering to information governance policies

Desirable

• Knowledge of child protection and safeguarding children and vulnerable adults
• Understanding of national guidance and ability to disseminate
• research and best practice.
• Knowledge of the wider tobacco control agenda
• Understanding of addiction

Experience

Essential

• Experience of working in community settings
• Experience of engagement work with key partners within the community
• Experience of managing own caseload without day to-day supervision

Desirable

• Experience of developing and delivering training to target audiences.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ABL Health Ltd

Address

Burlington House

Crosby Rd North

Waterloo

Liverpool

L22 0PJ

United Kingdom

Employer's website

https://www.ablhealth.co.uk/work-for-us/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Locum GP in delivering health services.

• Work as agreed in accordance with the practice timetable
• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the primary care contract
• Clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly, referring patients to other services/agencies in a timely manner, utilising practice and any other local guidelines
• Generic prescribing adhering to local and national guidance
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Effective management of long-term conditions
• Support patients to adopt strategies that promote healthy lifestyles and apply principles of self-care
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• On a rotational basis, undertake telephone triage and duty doctor roles Work collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Support the delivery of anticipatory care plans
• On an opportune basis, provide health promotion advice
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Attend and contribute effectively to practice meetings as required
• Contribute effectively to the development and maintenance of the practice, including clinical governance and training
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process to remain fit to practice
• Commit to self-learning and instill an ethos of continuing professional development across the practice team
• Review and always adhere to practice protocols and policies
• Support the Partners in achieving the strategic aims of the practice
• Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement
• Conduct home visits as agreed
• Be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team
• There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels
• Conduct out-of-hours duties as mutually agreed

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• JCPTGP or CCT
• National Performers List Registration
• Full GMC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Newington Road Surgery

Address

100 Newington Road

Ramsgate

Kent

CT12 6EW

United Kingdom

Employer's website

https://www.newingtonroadsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see supporting documents for the full job description and detailed role information attached.

Person Specification

Experience

Desirable

• Experience of working within the NHS or general practice
• Experience in working with SystmOne
• Experience in processing referrals and use of Gateway.

Competencies/Qualities/Attributes

Essential

• Competent in the use of Microsoft Applications
• Excellent written and verbal communication skills at all levels
• Able to work well under pressure and work to a deadline
• Able to work as part of a team
• Able to use own initiative
• Be self-motivated with a can-do attitude
• Able to listen and empathise
• Hard working and willing
• Flexible and adaptable, able to work according to changing priorities
• Commitment to professional / personal development

Qualifications

Essential

• Minimum level 2 Maths and English or equivalent experience (GCSE Grade C or Grade 4 or above)
• Ability to work to high standards of accuracy
• Excellent attention to detail
• Good numeracy, administrative and organisational skills
• Excellent customer service skills
• Excellent written and verbal communication skills
• Understand and observe strict confidentiality

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

General Administration and Secretarial

• Liaise with managers to support in the drafting and checking of Rotas for the GPs, Nurses and Acute Care Team, making sure they include all relevant dates for annual leave, meetings, training, and educational half days.
• Maintain an accurate and up to date library of EMIS forms, including referral form templates and ensure all clinicians have access.
• Monitor DOCMAN workflow, ensuring all documents received are recorded and filed correctly, passing to the GPs, Nurses or coding team for query or action where necessary.
• Process all flu questionnaires completed by patients during the winter flu clinics, ensuring that their details match those on their medical record and coding smoking status and alcohol intake as appropriate.
• Process all outgoing post created by the practice in a timely manner
• Photocopying, scanning, filing and proof reading in a timely and accurate manner
• Accurately complete and file any required forms including Education Evaluations and Benefit Forms.
• Attend and take minutes at meetings when requested. This includes Safeguarding, Palliative and Pediatric meetings.
• Check all patient letters and documents that have been collected as arranged, record any non-collections on the system and destroy as confidential waste.
• Process request for Smart Cards within the practice.
• Liaise with DART to issue, upgrade or reset accounts for practice staff.
• Ensure daily back up of the practice server.
• Monitor stock levels of practice supplies ensuring low stock items are ordered replenished in a timely manner.
• Liaise with third party companies for the collection or delivery of stock items, including battery recycling.

Registrations, Appointments and Referrals

• Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information and appropriate ID.
• Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
• Update patients personal details and preferences including change of name, address, next of kin and consent.
• Process FP69s, sending occupier letters where necessary.
• Ensure that all palliative patients are added onto IBIS accurately ensuring third party services can view relevant information around their diagnoses, clinical history and DNAR status.
• Updating the appointment book on EMIS to reflect finalised rotas, allowing for effective time management, and helping to avoid duplicate bookings.
• Adjusting the appointments screen on EMIS when required, for example for embargoed appointments, GP supervision slots any on the day sickness.
• Adding all Covid Vaccination Clinic and Flu Clinic appointments onto EMIS in a timely manner and amending as and when required.
• Check Smear invites on EMIS, ensuring eligibility, correct coding and completing deferral forms where necessary.
• Assign clinical rooms to internal and third-party clinicians, ensuring sufficient space for all planned clinics including audiology, physiotherapy, counselling, Dermascope and Dermatology.
• Process audiology, dermascope, minor ops and physiotherapy referrals. This includes forwarding to the correct healthcare professional, sending appointment confirmation, dealing with general queries and preparing clinics. Gather and send results to patients and other surgeries where necessary and update any relevant trackers/spreadsheets.
• Process deductions on a weekly basis, ensuring relevant information is gathered, processed and sent to Primary Care Support England (PCSE) in a timely manner.
• Ensure that all reported deaths are correctly logged and reported, including coding on patient and next of kin files and communicating appropriately with the necessary healthcare professionals and third party as required.
• Proactively manage any results that come in via lab reports, forwarding them to the appropriate healthcare professional where required and ensuring safe and timely filing.

Communication

• Monitor the practice administration and blood pressure email accounts, actioning any tasks and requests within your remit, redirecting to the appropriate department/professional where necessary and raising any urgent enquiries to management.
• Deal with general queries via phone, e-mail and post, directing to others where appropriate and in a timely manner
• Monitor E-consult requests and directing appropriately in a timely manner

Reporting

• Run EMIS reports to identify patient registration numbers and update the Registrations record.
• Run EMIS reports to identify all DNAR patients and ensure signed confirmation is held on their record and passed to SECAMB.
• Complete the Close of Quarter Notification on EMIS as sent through via PCSE and seek sign off from the Assistant Practice Manager
• To support subject access requests (SAR) and third-party access requests (TPSAR) on the IGPR system in a timely manner when requested.

Person Specification

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Highly customer focused
• Understanding and approachable
• Strives for excellence
• Honest and fair
• Leads by example
• Positive can do attitude

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures
• Experience of working with Microsoft packages including, word, excel and power point
• Experience of working with EMIS and DOCMAN
• Previous administration experience within a medical environment
• Knowledge and understanding of the National Health Service

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well-organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Medical Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Our ANP will be responsible for delivering high-quality health services across the practice, including but not limited to the following

Health Promotion & Wellbeing

• Develop, implement, and embed health promotion and wellbeing programmes.

Deliver opportunistic health promotion where appropriate

Patient Management & Clinical Care

• Manage patients presenting with a range of acute and chronic medical conditions, providing expert clinical advice.

• Implement and evaluate individualised treatment plans for patients with chronic diseases.

• Identify, manage, and support patients at risk of developing long-term conditions to prevent adverse health outcomes.

• Provide advanced, specialist nursing care in accordance with evidence-based practice, NICE guidance, and relevant national service frameworks.

• Recognise, assess, and refer patients presenting with mental health needs.

• Provide chronic disease clinics, referring patients to secondary/specialist care where necessary.

• Support patients in the use of prescribed and over-the-counter medicines within your scope of practice, reviewing annually as required.

• Be an extended and supplementary prescriber, adhering to current guidance.

Clinical Procedures & Diagnostics

• Request, collect, process, and interpret pathological specimens and other test results as required.

• Chaperone patients as appropriate.

• Prioritise health issues and intervene appropriately.

• Support the team in dealing with clinical emergencies.

• Provide vaccination programmes for both adults and children

Record Keeping & Administration

• Maintain accurate clinical records in accordance with legislation, using SNOMED CT codes effectively.

• Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children.
• Understand and implement policies for substance abuse and addictive behaviour, referring patients appropriately.
• Delegate clinical responsibilities safely and appropriately within the scope of practice of colleagues.
• Liaise with external services/agencies to ensure vulnerable patients are appropriately supported.

In addition to clinical duties, the ANP will contribute to the wider functioning and development of the practice:

• Provide holistic support in clinical governance, taking a senior role in ensuring compliance.
• Support the Infection Prevention and Control (IPC) lead, ensuring practice compliance.
• Monitor and ensure the safe storage, rotation, and disposal of medications.
• Provide leadership and management for the nursing team, including newly qualified staff.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and contribute to shared learning across the organisation.
• Develop an area of specialist interest, taking a leadership role where appropriate.
• Continually review clinical practices, ensuring alignment with national policies and initiatives.
• Drive the development of nursing services, liaising with external agencies and professional organisations as required.
• Develop and maintain practice administrative and clinical protocols in line with patient needs and current legislation.

Person Specification

Experience

Essential

• Understanding of general practice and the wider NHS
• Experience of practice within the four pillars
• Experience of leading in chronic disease management
• Experience of prescribing and undertaking medication reviews
• Experience of infection prevention and control measures
• Experience of quality initiatives
• An appreciation of the new NHS landscape including the relationship between individual organisations, PCNs and the commissioners

Desirable

• Experience of working within primary care or general practice

Qualifications

Essential

• Registered Nurse with Nursing and Midwifery Council (NMC)
• Masters degree required for qualification post December 2020 or, a degree for Advanced Practice Qualification up to December 2020
• Qualified Independent Nurse Prescriber on the NMC register
• Has evidence of working at an enhanced level, as described in the Primary Care and General Practice Nursing Career and Core Capabilities Framework
• Meets NMC revalidation requirements in accordance with the NMC
• Confirmation of registration with the NMC
• Minor illness qualification

Desirable

• Qualified triage nurse
• Teaching qualification

Personal Qualities

Essential

• Effective time management (planning and organising)
• Demonstrate personal accountability, emotional resilience and work well under pressure
• Ability to follow legal, ethical and professional policies/ procedures and codes of conduct
• Knowledge of IT systems including the ability to use word processing skills, emails and the internet
• Ability to identify risk and assess/manage risk when working with individuals
• Ability to work as a team member and autonomously
• Good interpersonal and organisational skills
• Sensitive and empathetic in distressing situations
• Knowledge of and ability to work to key policies and procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ellison View Surgery

Address

The Glen Primary Care Centre

30 Glen Street

Hebburn

Tyne And Wear

NE31 1NU

United Kingdom

Employer's website

https://www.ellisonviewsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Reception Supervisor

Responsible To: Practice Manager

Hours: As agreed

Location: Cheviot Road Surgery

Job Purpose

The Reception Supervisor plays a key role in ensuring the smooth, efficient, and professional running of the reception team at Cheviot Road Surgery. As the first point of contact for many patients, the reception team shapes the patient experience, and the Supervisor is responsible for leading, supporting, and developing the team to deliver high-quality, patient-centred service. The role combines day-to-day operational oversight with hands-on reception duties, ensuring that all front-of-house functions are carried out safely, consistently, and in line with practice policies and NHS standards.

Main Duties and Responsibilities

Leadership & Staff Development

Induct and train all new reception staff to agreed practice standards.

Oversee the completion and maintenance of e-Learning requirements for all reception team members.

Support the annual appraisal process for reception staff, including monitoring progress against objectives and identifying training needs.

Report day-to-day issues within the team or with individual staff members to management in a timely and appropriate manner.

Workforce & Rota Management

Ensure adequate staffing levels across reception, including assisting with the coordination of annual leave, other leave, and sickness cover.

Organise and maintain reception rotas to ensure all essential functions are covered throughout the working day.

Patient Interaction & Issue Resolution

Manage more complex patient enquiries, including informal complaints relating to reception functions, ensuring concerns are handled professionally and in line with practice expectations.

Provide guidance and support to reception staff when dealing with challenging situations or sensitive patient interactions.

Operational Support

Assist management in reviewing, updating, and implementing local processes and protocols to ensure safe, efficient, and compliant reception operations.

Weekly fire alarm testing.

Reception Duties

Alongside supervisory responsibilities, the Reception Supervisor will also undertake general reception duties as required, including:

Handling general telephone enquiries from patients and the wider public.

Booking appointments and home visits in accordance with practice protocols.

Registering new patients and ensuring they receive full and accurate practice information.

Processing requests for EMIS online access, including prescriptions, appointment booking, and records access.

General

This list of duties is not exhaustive and may be subject to change as deemed necessary to meet the needs of the practice. The post holder is expected to work flexibly and collaboratively with the wider team to support the smooth running of the surgery.

Person Specification

Experience

Essential

• Experience working in GP Practice or similar healthcare environment
• Previous experience in a reception, administration or front-of-house role
• Experience supporting or guiding colleagues in day-to-day tasks.
• Experience dealing with patients or the public in a busy and pressured environment

Desirable

• Experience supervising staff and organising rotas
• Experience handling complex enquiries or informal complaints
• Experience contributing to process improvement or protocol development

Personal Qualities

Essential

• Professional approachable and patient-focused.
• Reliable punctual and committed to high standards of service.
• Positive attitude and willingness to support colleagues.
• Provide feedback in a constructive way.
• Ability to work flexibly and adapt to changing practice needs.
• Confidence to escalate issues appropriately and constructively.
• Commitment to continuous learning and improvement.

Qualifications

Essential

• GCSE Grade A to C in English and Maths
• Use of EMIS Web
• Use of Microsoft Office
• Willingness to undertake further training relevant to role

Desirable

• Understanding of NHS Policies i.e. Confidentiality, Information Governance

Employer details

Employer name

Cheviot Road Surgery

Address

Cheviot Road Surgery

1 Cheviot Road

Southampton

SO16 4AH

United Kingdom

Employer's website

https://www.cheviotroadsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Understand and apply legal policy that supports the identification of vulnerable and abused children and adults, being aware of statutory child/vulnerable adult health procedure and local guidance, including working within policies regarding family violence, vulnerable adults, substance abuse and addictive behaviour, and refer as appropriate
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Undertaking any other duty as reasonably requested by the practice to facilitate adequate provision of services to patients
• Continuing personal development and education; attending training courses when relevant/required

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Undertaking periodic infection control training (minimum annually)
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

This job description is issued as a guideline to help you understand the duties you will be expected to undertake. It may be changed from time to time to meet any new working requirements after discussion between you and the doctors. It does not form part of your contract of employment.

Person Specification

Knowledge and Skills

Essential

• - Understands the importance of evidence based practice and clinical effectiveness
• - Understanding of Clinical Governance and quality issues and health and social policy
• - Ability to make good clear concise medical notes, both computerized and manual
• - Experience of Microsoft Office applications
• - Excellent interpersonal and communication skills
• - A solutions focused approach
• - Ability to listen and empathize
• - Potential to cope with stressful situations
• - Ability to undertake responsibility
• - Able to work as part of a multi-disciplinary team
• - Understanding of the role of teamwork in providing quality care
• - Trustworthy
• - Flexible and a good time keeper
• - Good organizational and time management skills
• - Ability to manage and facilitate change
• - Understanding and acceptance of and adherence to the need to keep strict confidentiality
• - Ability to use own judgement, resources and common sense
• - Able to work under pressure and within an ever changing environment
• - Effective team worker
• - Decisive, confident working style with the ability to deal with competing priorities
• - Commitment to continuing professional development

Qualifications

Essential

• - Full GMC Registration, MBBS / MBChB or equivalent
• - Not subject to suspension under section 41A of the Medical Act 1983
• - Qualified GP with Certificate of Completion of Training (CCT)
• - Currently on National Performers List
• - Has DBS clearance
• - Has had an annual NHS appraisal where applicable
• - Has been revalidated as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bolton Community Practice C.I.C

Address

Waters Meeting Health Centre

Waters Meeting Road

Bolton

BL1 8TT

United Kingdom

Employer's website

http://www.boltoncommunitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

All GPs including the Lead GP are expected to support the general healthcare needs and basic clinical monitoring when the prisoners psychiatric condition is stable.

Person Specification

Qualifications

Essential

• UK recognised medical qualification
• Recognised Certificate of Vocational Training
• Education of ongoing professional development in the relevant clinical and service improvement areas

Desirable

• Higher specialist qualifications or extensive relevant experience
• Current accreditation at GPwSI level in specialist area
• RCGP Certificate Part 1 Substance Misuse
• Harm minimisation and management of bloodborne viruses
• Sexual health
• Specialist Substance Misuse

Knowledge

Essential

• Primary care mental health
• Basic drug and alcohol awareness
• Chronic disease management
• Understanding of current health and social policy particularly offender health
• Understanding of clinical risk management and governance
• Principles of substance misuse treatment and pharmacotherapy

Desirable

• Understanding of principles & research
• Demonstrated breadth of knowledge in and outside this specialist area
• Understanding of NHS clinical governance/GP contracts/medicines management and resource constraints/financial management
• Up-to-date on new GP and pharmacy contracts

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spectrum Community Health CIC

Address

HMP Hindley

Barracks Road, Bickershaw

Wigan

WN2 5TH

United Kingdom

Employer's website

https://spectrum-cic.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

HAMPSTEAD GROUP PRACTICE

Title: Medical Administrator

Accountable to: Practice Manager

Reports to: Practice Manager

Liases with: Patients and Users of the Practice

Professional Members of the Practice Team

Patient Services Team and administrative staff

PURPOSE AND OBJECTIVES OF THE ROLE

To provide efficient and effective administrative and secretarial support to the partners and medical staff of the practice. The role involves coordinating a range of administrative processes and ensuring services are delivered within agreed quality standards and timeframes.

KEY DUTIES AND RESPONSIBILITIES

Secretarial and Administrative Support

• Provide efficient and effective secretarial support to partners and medical staff to an agreed quality standard and within agreed timeframes.
• Type all relevant practice correspondence as required, including Fit Notes requiring GP electronic signatures.
• Type medical reports as required.
• Record minutes of meetings when required.
• Provide administrative support such as photocopying, scanning and postal duties.

Clinical Correspondence and Referrals

• Act as a first point of contact for doctors and patients with queries relating to medical matters and referrals.
• Process patient referrals promptly using the NHS e-Referral Service (eRS).
• Check the e-Referral Service system daily for rejected referrals and outstanding referral letters.
• Follow up queries relating to previously typed or submitted referrals.
• Deal with Advice and Guidance queries and responses.
• Maintain systems to ensure prompt processing of referrals and correspondence.

• Be responsible for two-week wait (urgent cancer referral) safety-net checks, ideally conducted weekly.
• Provide training to staff on the NHS e-Referral Service process when required.

Medical Certification and Clinical Administration

• Send electronic copies of death certificates to Camden Registrars including patient next of kin details.
• Send cremation forms electronically to funeral directors and ensure copies are scanned into patient records.
• Process Telederm referrals including taking photographs of skin lesions and uploading them to EMIS records.
• Provide training to GPs on Telederm processes when required.

Insurance Forms, Medical Reports and Claims

Ensure that insurance forms, statutory claims forms and medical report requests are processed within 15 working days.

Responsibilities include:

• Maintaining the insurance/claims and medical reports database.
• Logging all requests daily with the date received.
• Forwarding forms to the appropriate GP or partner for completion.
• Monitoring outstanding requests and following up incomplete forms.
• Ensuring completed documents are scanned and stored in the patients record.
• Dispatching completed documentation promptly to patients or requesting organisations.
• Processing income generated from these services and chasing outstanding payments.
• Distributing income received to salaried doctors where appropriate.
• Collating partner income and submitting records to the Business Manager and Finance Administrator for payroll processing.

Subject Access Requests (Medical Records)

Ensure requests for copies of medical records are processed within 28 working days.

Responsibilities include:

• Logging all requests with the date of receipt.
• Preparing copies of paper and electronic records.
• Completing the initial check for third-party information.
• Passing records to a GP to check for third-party information.
• Ensuring redacted pages are scanned and appropriately coded in the patient record.
• Arranging secure transfer of records via recorded delivery, collection or encrypted email.

Cervical Screening Administration

Provide administrative support for the Cervical Screening Programme in accordance with national protocols.

Responsibilities include:

• Inputting smear screening data into patient records.
• Monitoring and chasing outstanding smear results.
• Sending recall letters to non-responders.
• Processing Prior Notification Lists via Open Exeter within deadlines.
• Managing the colposcopy failsafe system.
• Supporting quarterly cervical screening targets as part of QoF and Enhanced Services.

Medical Records Management

• Process urgent medical record requests and complete the appropriate request forms.
• Email urgent requests to PCSE and file copies within patient records.
• Follow up with PCSE if records are delayed.
• Ensure newly received records are reviewed by a GP and passed for summarisation if required.

Document Management

• Undertake daily scanning of completed medical reports, insurance forms and related correspondence.
• Ensure scanning is completed in line with the Docman protocol.

Additional Duties

• Maintain patient confidentiality and comply with information governance requirements.
• Maintain up-to-date contact records for affiliated organisations and services.
• Provide support to the management team when required.
• Assist with reception cover during staff shortages.
• Support practice activities such as the annual Flu Campaign and QOF targets.
• Undertake relevant training courses with agreement from the Practice Manager.
• Prepare refreshments for doctors coffee according to the rota.

The Practice Manager will allocate duties, or the Business Manager in their absence. Duties may change to meet the operational needs of the practice.

This job description is not exhaustive and may be amended by agreement between the Practice Manager and the post holder.

Person Specification

Experience

Essential

• Accurate typing and keyboard skills
• Computer literacy and experience using Microsoft Office.
• Strong communication and interpersonal skills.
• High level of literacy and numeracy.
• Ability to prioritise a varied workload and meet strict deadlines.
• Ability to follow written and verbal instructions accurately.
• Strong problem-solving skills and ability to use initiative.
• Ability to work independently and as part of a team.
• Ability to handle confidential information with discretion.
• Understanding of patient confidentiality and information governance.

Desirable

• Knowledge of medical terminology.
• Experience of using EMIS clinical system.
• Previous experience working in an NHS or primary care setting.
• Flexibility and adaptability.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hampstead Group Practice

Address

The Hampstead Group Practice

75 Fleet Road

London

NW3 2QU

United Kingdom

Employer's website

http://www.hampsteadgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Locum GP in delivering health services.

• Work as agreed in accordance with the practice timetable
• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the primary care contract
• Clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly, referring patients to other services/agencies in a timely manner, utilising practice and any other local guidelines
• Generic prescribing adhering to local and national guidance
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Effective management of long-term conditions
• Support patients to adopt strategies that promote healthy lifestyles and apply principles of self-care
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• On a rotational basis, undertake telephone triage and duty doctor roles Work collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Support the delivery of anticipatory care plans
• On an opportune basis, provide health promotion advice
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Attend and contribute effectively to practice meetings as required
• Contribute effectively to the development and maintenance of the practice, including clinical governance and training
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process to remain fit to practice
• Commit to self-learning and instill an ethos of continuing professional development across the practice team
• Review and always adhere to practice protocols and policies
• Support the Partners in achieving the strategic aims of the practice
• Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement
• Conduct home visits as agreed
• Be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team
• There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels
• Conduct out-of-hours duties as mutually agreed

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• JCPTGP or CCT
• National Performers List Registration
• Full GMC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Branston & Heighington Family Practice

Address

The Surgery

Station Road

Branston

LN4 1LH

United Kingdom

Employer's website

https://www.branstonsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive and collate information from health and social care colleagues including the voluntary sector plus out of hours calls to identify if further support is required.

Signpost or refer onward to relevant service as appropriate

Contribute to assessments to identify a specific need, to maintain independence in the place they call home (own home, residential home etc).

To ensure the IT requirements for recording activity are adhered to in collaboration with other team members

To support with the provision of agreed performance/activity data within the EHP data team.

Raise awareness of shared decision-making and decision support tools and assist people to be more prepared to have a shared decision making conversation.

Direct liaison with multi agencies to coordinate care for patients.

Person Specification

Qualifications

Essential

• GCSE English and Maths

Desirable

• European Computer Driving licence

Experience

Essential

• Use of SystmOne
• Experience of multi tasking under pressure
• Experience of Working in an office environment
• Experience of Working in a Primary Care/health/ social care setting
• Good communication skills
• Good interpersonal skills

Desirable

• Experience of clinical coding
• Experience of working in a multi-disciplinary setting
• Experience of supporting people

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Erewash Health Partnership

Address

Sawley Medical Centre

60 Draycott Road

Long Eaton

Nottinghamshire

NG10 3FR

United Kingdom

Employer's website

https://www.erewashhealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

To be responsible for the assessment, planning, implementation and evaluation of programmes of patient care. To deliver and maintain high-quality, evidence-based palliative care within a multidisciplinary team framework and contribute to evidence-based development of clinical practice.

1. To be responsible for the assessment, planning, implementation and evaluation of individualised holistic care.
2. Act as a positive role model to others and ensure that practice of specialist palliative care is evidence-based and promoted within the clinical area.
3. Promote a patient-centred approach to care, in collaboration with the multidisciplinary team, carers and other relevant healthcare professionals.
4. Act as a clinical resource and mentor so students, junior staff and those on placement to Myton achieve their learning needs and expertise is shared with the wider health economy.
5. To prioritise patient care on clinical need and organise workload as appropriate for a team of patients and ensure handover is effective and efficient at all times.
6. Ensure that documentation is completed accurately and legibly in accordance with local and NMC guidance and confidentiality is maintained using Caldicott Guidelines.
7. Provide emotional / spiritual support to patients and families throughout the disease and dying trajectory and ensure effective communication at all times.
8. Work collaboratively with nursing and care teams and have a proactive approach in facilitating discharge and ensure that standards of discharge are implemented and maintained in liaison with the discharge coordinator.
9. Be proactive in preparing and delivering clinical information to promote the effectiveness of the multidisciplinary team, acting as an equal member.
10. Liaise with other multidisciplinary team members, consultants and key workers to ensure continuity of care for patients.
11. To attend and present at case conferences and multidisciplinary team meetings to ensure effective communication with all members of the hospice multidisciplinary team and primary care teams, acting as the patient's advocate.
12. To participate in clinical audit as required by the organisation's policies and the clinical governance agenda.
13. To ensure that high standards of nursing care are given and maintained.
14. Actively contribute to developing the service to enhance the care and support available to patients and families.
15. Be responsible for own continued professional development to maintain up-to-date knowledge across the palliative care trajectory.
16. To be aware of the political and national influences affecting clinical care, such as NICE guidance / End of Life Care Strategy.
17. To abide by the guidelines and Code of Conduct of the Nursing & Midwifery Council and the regulations and standards of the Care Quality Commission.
18. Ensure the ward environment is safe, clean and tidy and adhere and comply with the Hospice's Infection Control Policy, dress code, and all other policies and guidance.
19. Work at all times in accordance with Myton policies, guidelines and procedures.

Person Specification

Qualifications

Essential

• Registered Nurse (Adult) degree or diploma level
• Current NMC registration

Skills and Attributes

Essential

• Demonstrates ability to place patient and family at centre of care
• Excellent interpersonal and communication skills
• Excellent organisational ability
• Motivated and enthusiastic
• Creative, resourceful & imaginative
• Excellent role model
• Ability to critically analyse research and apply evidence-based practice
• Team player
• Good IT skills
• Commitment to the Myton values

Desirable

• Teaching and assessing skills

Other

Essential

• The right to work in the UK (we cannot provide sponsorship)
• Flexibility with working hours

Experience

Essential

• Post-registration experience
• Experience of needs assessment / care planning
• Experience of multidisciplinary team working
• Knowledge and understanding of safeguarding
• Familiar with systems for quality, clinical governance and clinical audit

Desirable

• Experience caring for patients with complex health needs
• Experience working in a palliative care setting
• Experience of caring for patients and families with life-limiting / life-threatening conditions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Myton Hospices

Address

Coventry Myton Hospice

Clifford Bridge Road

Walsgrave

COVENTRY

CV2 2HJ

United Kingdom

Employer's website

https://www.mytonhospice.org/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SENIOR PATIENT CO-ORDINATOR/RECEPTIONIST

ACCOUNTABLE TO: Practice Manager - Cath Turner, Operations Manager Shella Hollister

SUPERVISOR:

RESPONSIBLE FOR: The provision of an efficient and caring service to the patients of the Practice.

DUTIES GENERAL RECEPTION

To maintain strict confidentiality at all times. To open the premises if required, open shutters, check heating and ventilation and turn off the alarm. Ready the premises for work.

To lock up the premises if required, closing shutters and switching on intruder alarm and generally securing the building. A doctor should always be present on your departure.

To ensure that enquiries from patients are efficiently and courteously handled.

To ensure that the filing, record keeping and distribution of documents is undertaken efficiently and promptly.

To receive and route patients and visitors on their arrival.

Answer general enquiries, explain surgery procedures, make new and routine appointments.

File and extract records and any documents relating to these.

Implement actions as defined by the doctors and nurses in relation to Test Results.

Receive and record requests for home visits.

Ensure that adequate supplies of stationery, towels and couch rolls area available in the consulting rooms and reception area.

Take messages for all members of the Primary Care Team and record them accurately on the computer, ensuring that messages are passed on promptly.

Tidy reception area and check cleanliness of patients toilet.

Attend staff meetings and Away Days as requested.

Accept requests from patients for completion of forms, eg. medicals etc. by GPs and informing patients if a fee is payable.

Taking and entering fees for non NHS work in the petty cash book, giving change and verifying cheques. Giving patients receipts for monies received. Using and processing card machine.

Photocopy documents as and when required.

Shred confidential documents as and when required.

Issue computerised prescriptions.

Clear up spills, eg. vomit, blood, when necessary according to Practice protocol.

Maintain the items in the spills bucket.

Attend training courses as and when requested, to do so for the mutual benefit of the employee and employer, on the understanding that no expense will be incurred by the individual save for refreshments.

DUTIES SENIOR RECEPTIONIST

Manage reception team co-ordinate and create agendas for regular reception & GP/Reception meetings

Liaise with clinical, admin staff and management cascade information, protocols, procedures etc to reception team

Co-ordinate advertising/patient information and manage reception cover for annual Flu Clinics

Log reception sickness and overtime in reception diary

Manage reception email and support admin staff managing safeguarding email

Train and induct new team members

Regularly meet with Operations Manager discuss issues, information, staff support

Carry out any other duties as mutually agreed between employer and employee.

Person Specification

Qualifications

Essential

• Basic Education

Experience

Essential

• Experience of reception work
• Experience in supervisory role
• Experience of talking to people on the telephone and face to face

Desirable

• Worked in medical environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Priory Road Medical Centre

Address

Priory Road

Swindon

SN3 2EZ

United Kingdom

Employer's website

https://www.prioryroadmedicalcentre.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Locum GP in delivering health services.

• Work as agreed in accordance with the practice timetable
• The delivery of highly effective medical care to the entitled population
• The provision of services commensurate with the primary care contract
• Clinically examine and assess patient needs from a physiological and psychological perspective and plan clinical care accordingly, referring patients to other services/agencies in a timely manner, utilising practice and any other local guidelines
• Generic prescribing adhering to local and national guidance
• Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care
• Effective management of long-term conditions
• Support patients to adopt strategies that promote healthy lifestyles and apply principles of self-care
• Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks
• Review medications following the appropriate policies, NICE/local clinical guidelines and local care pathways
• Maintain accurate clinical records in conjunction with good practice, policy and guidance
• On a rotational basis, undertake telephone triage and duty doctor roles Work collaboratively, accepting an equal share of the practice workload
• Adhere to best practice recommended through clinical guidelines and the audit process
• Support the delivery of anticipatory care plans
• On an opportune basis, provide health promotion advice
• Contribute to the successful implementation of continuous improvement and quality initiatives within the practice
• Attend and contribute effectively to practice meetings as required
• Contribute effectively to the development and maintenance of the practice, including clinical governance and training
• Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Ensure compliance with the appraisal process
• Prepare and complete the revalidation process to remain fit to practice
• Commit to self-learning and instill an ethos of continuing professional development across the practice team
• Review and always adhere to practice protocols and policies
• Support the Partners in achieving the strategic aims of the practice
• Encourage collaborative working, liaising with all staff regularly, always promoting a culture of continuous improvement
• Conduct home visits as agreed
• Be an integral part of the general practice team as well as supporting the wider network and multi-disciplinary team
• There may be, on occasion, a requirement to carry out other tasks, this will be dependent upon factors such as workload and staffing levels
• Conduct out-of-hours duties as mutually agreed