Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of education or experience
• GCSE grade A to C in English and Maths

Experience

Essential

• Customer service experience

Desirable

• Experience of working in a health care environment
• Knowledge of Coding
• Knowledge of Summarising
• Knowledge of Telephony
• Knowledge of Microsoft software

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Tamworth House Medical Centre

Address

Tamworth House Medical Centre

341 Tamworth Lane

Mitcham

Surrey

CR4 1DL

United Kingdom

Employer's website

https://www.tamworthhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

• Provide assessment, treatment, screening, health education services and advice, working in accordance with the NMC Code of Conduct;
• Provide nursing treatments to patients independently or in participation with nurse colleagues and General Practitioners with reference to agreed protocols and guidelines;
• Provide general and specific health screenings to the patients with referral to General Practitioners or other health professionals as necessary.

Person Specification

Experience

Essential

• Experience of working in Primary Care

Desirable

• Experience of working in a GP Practice
• Experience of working with SystmOne

Qualifications

Essential

• RGN

Desirable

• Qualified in Chronic Disease Management
• Qualified in cervical cytology
• Qualified to perform ear syringing
• Qualified to perform immunisations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

New Southgate Surgery

Address

Buxton Place

Leeds Road

Wakefield

West Yorkshire

WF1 3JQ

United Kingdom

Employer's website

https://www.newsouthgatesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Make professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Screen patients for disease risk factors and early signs of illness
• Cover all the clinical management of the patients in surgery as appropriate including initiating investigations, reviewing results, making referrals to secondary care or to other providers as appropriate
• Develop care and treatment plans in consultation with patients and in line with current Practice disease management protocols as well wider guidance such as that from NICE
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems.
• Check, read and interpret pathological results for patients
• Ensure appropriate follow up of patients
• Record clear and contemporaneous computerised consultation notes to agreed standards
• Ensure that practice clinical database is updated promptly and accurately with information relating to patient records, as required for clinical accuracy and for practice recording requirements under QOF and enhanced services.
• Appropriate use of read codes.
• Compile and issue computer-generated acute and repeat prescriptions avoiding hand-written prescriptions.
• Prescribe appropriately and in accordance with the Practice prescribing formulary, NICE guidance and Good Prescribing Practice (as defined by British National Formulary guidance)
• Work with and provide support for other members of the primary health care team.

Person Specification

Qualifications

Essential

• Applicants must have current UK professional registration. For further information please see NHS Careers website
• The applicant must be a qualified GP with full GMC registration licence to practice, on a performers list and have a UK drivers licence Newly qualified GP (no more than 2 years qualified) with no previous substantive post
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Desirable

• Understanding of policy developments related to the delivery of primary care services including General Practice, the GMS contract, Clinical Governance, Network Contract DES, and Quality & Outcomes Framework Knowledge of the health needs of the surgery population Eligibility for minor surgery, CHS, obstetrics, family planning accreditation

Experience

Essential

• Experience with using EMIS
• Experience of NHS general practice
• Experience of using electronic clinical patient records
• Experience of medicines management
• Experience of CCG initiatives
• Experience of QOF and clinical audit
• Experience of working in a primary care environment

Desirable

• Understanding of policy developments related to the delivery of primary care services including General Practice, the GMS contract, Clinical Governance

Qualifications

Essential

• Applicants must have current UK professional registration. For further information please see NHS Careers website
• The applicant must be a qualified GP with full GMC registration licence to practice, on a performers list and have a UK drivers licence Newly qualified GP (no more than 2 years qualified) with no previous substantive post
• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Desirable

• Understanding of policy developments related to the delivery of primary care services including General Practice, the GMS contract, Clinical Governance, Network Contract DES, and Quality & Outcomes Framework Knowledge of the health needs of the surgery population Eligibility for minor surgery, CHS, obstetrics, family planning accreditation

UK Registration

Essential

• Applicants must have current UK professional registration. For further information please see NHS Careers website.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Northumberland House Surgery

Address

Hume Street

Kidderminster

Worcestershire

DY11 6SF

United Kingdom

Employer's website

https://www.northumberlandhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We are looking for a passionate and enthusiastic Business Support Administrator (Special Projects Marketing and Communications) to support communications, engagement and marketing activities for the Movement 26.2 programme.

This is an exciting role for someone who is looking to pursue a career in communications, engagement and marketing, working on a prominent national programme.

For further information, please contact Simon Clayton, communications and engagement manager on [email protected].

Person Specification

Qualifications

Essential

• RSA/NVQ level 3 or equivalent relevant experience
• Significant business support level experience and acquired knowledge of relevant process or procedures.
• Significant experience of providing project/business level support
• Demonstrable level of experience of Microsoft Office package including Word, PowerPoint, Excel and One Note.

Desirable

• Project based software packages.
• Experience of working in a fast-paced healthcare environment.
• Oracle procurement experience
• Microsoft Project

Physical Skills

Essential

• Advanced keyboard skills.
• Ability to Independently travel as required to meet the requirements of the role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

North East & North Cumbria ICB

Address

Pemberton House

Colima Avenue

Sunderland

SR5 3XB

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

While providing a professional, respectful and efficient call handling and face-to-face service, our Senior Care Coordinators play a key role in helping patients access the right support at the right time. The role requires an experienced individual who can confidently manage a wide range of patient needs, including more complex queries, while supporting the wider Care Coordination team.

The Senior Care Coordinator will use their knowledge, experience and professional judgement to provide advice and guidance to patients and colleagues, signposting and coordinating patients with the most appropriate clinician or service both within and outside the practice.

The post holder will work closely with clinical and non-clinical teams, taking ownership of delegated responsibilities, supporting colleagues and contributing to the effective day-to-day running and continued development of the Care Coordination function.

Below highlights areas of daily duties:

• Provide a professional and efficient first point of contact for patients, visitors and healthcare professionals.

• Deal confidently with general and complex enquiries, explaining practice protocols and procedures clearly.

• Book, cancel and rearrange appointments, using knowledge of available services and clinical pathways to ensure patients are directed appropriately.

• Provide advice, information and appropriate signposting to patients and carers.

• Support colleagues with more complex queries and assist with appropriate escalation where required.

• Maintain accurate patient records and uphold confidentiality and data protection requirements.

• Support the team in managing periods of high demand and prioritising workload appropriately.

• Coordinate patient care and follow-up, ensuring actions are completed appropriately and within expected timescales.

• Work closely with GPs, nurses, clinicians and the wider multidisciplinary team to support effective patient pathways.

• Manage more complex or sensitive patient queries using appropriate judgement and escalate concerns where necessary.

• Support the Clinical Hub and wider practice teams in ensuring patient requests are directed to the most appropriate service.

• Identify and address issues that may affect patient care, escalating to clinical or management colleagues when appropriate.

• Maintain effective communication between patients, clinicians and external services.

• Undertake a range of administrative and medical secretary duties, including correspondence, referrals, records and follow-up actions.

• Process referrals and support timely communication with other healthcare providers.

• Maintain accurate electronic and physical records and ensure information is appropriately recorded and accessible.

• Assist with routine and ad-hoc reporting and provide information to support service monitoring and improvement.

• Support the smooth running of practice systems and processes.

• Process prescription requests in accordance with practice procedures.

• Deal confidently with prescription queries and resolve issues where appropriate, escalating to the relevant clinician when required.

• Communicate effectively with patients, clinicians, pharmacies and other healthcare professionals.

• Support colleagues with prescription-related queries and promote consistent working practices.

• Provide day-to-day support, advice and guidance to Care Coordinators, sharing knowledge and experience.

• Act as a point of reference for colleagues when dealing with more complex queries or situations.

• Support the effective allocation and prioritisation of workload within the Care Coordination function.

• Identify opportunities to improve processes, patient experience and team efficiency.

• Take ownership of delegated areas of responsibility and ensure actions are followed through.

• Contribute to team meetings, service development and practice improvement initiatives.

• Work collaboratively with clinical and management teams and contribute positively to the wider practice environment.

The successful applicant will be expected to bring relevant experience to the role and demonstrate the ability to work independently, manage competing priorities and use appropriate judgement. Additional training and development opportunities may be available through the local Training Hub, ICB and other providers.

As a Training Practice, we encourage enhanced learning and development across all roles at Embrace Medical Centre.

This job description provides an overview of the main responsibilities of the role. It is not an exhaustive list, and the post holder may be required to undertake other duties appropriate to the level and nature of the role, as directed by the practice.

Person Specification

Skills

Essential

• Excellent organisational and time-management skills, with the ability to prioritise and manage competing demands in a busy environment.
• Ability to work independently, use initiative and take ownership of tasks and responsibilities.
• Excellent written and verbal communication skills, with the ability to communicate effectively with patients, colleagues and healthcare professionals.
• Strong IT skills and confidence using clinical and administrative systems, Microsoft Office and digital communication tools.
• Ability to handle complex, sensitive or challenging situations with tact, professionalism and discretion.
• Ability to exercise sound judgement and recognise when matters require clinical or management escalation.
• Ability to provide advice, guidance and support to colleagues.
• Strong team-working skills and the ability to work collaboratively across clinical and non-clinical teams.
• Ability to adapt to changing priorities, new processes and evolving ways of working.
• Commitment to maintaining confidentiality, accurate records and high standards of patient care.
• Professional, approachable and compassionate manner when dealing with patients and colleagues.

Experience

Essential

• Significant experience in a Care Coordinator, Patient Coordinator, Medical Receptionist, Medical Administrator or similar healthcare role.
• Experience of working directly with patients in a busy healthcare or customer-facing environment.
• Experience of coordinating patient care, managing queries and supporting appropriate onward referral or signposting.
• Experience of working with clinical and non-clinical colleagues within a healthcare setting.
• Experience of managing competing priorities and working effectively under pressure.
• Experience of dealing with confidential and sensitive information appropriately.
• Experience of using clinical or patient management systems and maintaining accurate patient records.
• Experience of using Microsoft Office, email and other digital systems confidently.
• Demonstrable experience of working independently and using initiative to resolve problems or manage unforeseen situations.
• Experience of supporting or guiding colleagues would be expected at senior level.

Desirable

• Experience of working within NHS Primary Care or a GP practice.
• Previous experience in a senior Care Coordinator or similar senior administrative/coordination role.
• Experience of supporting, mentoring or training colleagues.
• Knowledge of primary care services, referral pathways and multidisciplinary working.
• Experience of working within a clinical hub, care coordination or similar patient navigation environment.
• Experience of contributing to service improvement, reviewing processes or implementing changes to improve patient experience and service efficiency.
• Experience of handling telephone and face-to-face patient queries in a busy primary care environment.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Embrace Medical Centre

Address

Twelve Acre Approach

Kesgrave

Ipswich

Suffolk

IP5 1JF

United Kingdom

Employer's website

https://www.embracemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Package Description:

Lead Nurse / Advanced Practitioner

Build the nursing and clinical teams that will change how primary care is delivered in your Brighton community.

This isn't a role for someone looking to simply step into an established team and maintain the status quo.

We're looking for a Lead Nurse / Advanced Practitioner with a builder's mindset - someone who enjoys creating, improving and leading through change, and who is excited by the opportunity to help shape what a great primary care team looks like from the ground up.

Over the last two years, we've been on a significant transformation journey across our Brighton practices. We've made substantial changes to how we work, strengthened our clinical and operational approach and are now bringing our Sussex practices much closer together, enabling teams to share expertise, resources and support.

We're now taking the next step.

Allied Medical Practice and Ship Street Surgery are coming together as one group, with plans to move into purpose-built practices next year. This will give us the capacity and infrastructure to significantly grow our patient population and build a modern primary care service for the future.

That's where you come in.

We're looking for someone who wants to help build the team, the culture and the clinical service that will take us into that next chapter.

This is a genuine opportunity to make your mark.

The role

As Lead Nurse / Advanced Practitioner, you'll combine advanced clinical practice with visible, hands-on leadership.

You'll be responsible for developing our nursing and healthcare assistant workforce, establishing high clinical standards and creating a culture where people are supported to learn, improve and deliver excellent patient care.

You'll work closely with Practice Managers, Clinical Leads and the wider multidisciplinary team to turn our ambitions into reality.

There is already a significant amount of good work happening - but we're not finished.

We're ambitious about where these practices can go, and we're looking for someone who is equally ambitious about what they can build.

You won't be joining simply to inherit a finished model. You'll have the opportunity to help shape it.

What you'll focus on

Building and developing the clinical team

You'll provide leadership, coaching and mentorship to Practice Nurses and Healthcare Assistants, helping to establish a strong, capable and confident clinical workforce.

You'll have a particularly important role in building team capability and culture, creating clear expectations and supporting colleagues to develop.

Setting the clinical standard

You'll provide advanced clinical assessment and care while acting as a visible role model for clinical excellence.

You'll help establish consistent standards of practice, ensuring patients receive safe, effective and evidence-based care.

Driving quality and governance

You'll play a key role in strengthening clinical governance, audit, quality improvement and compliance.

You'll be comfortable identifying where things need to improve - and, importantly, you'll enjoy working out how to make those improvements happen.

Leading change

Change is a significant part of this role.

You'll help implement new ways of working, develop clinical pathways and bring colleagues with you as we continue to evolve the service.

We're looking for someone who can stay positive and focused when things are changing, adapt quickly and keep the bigger picture in mind.

Developing people

You'll create opportunities for colleagues to learn, grow and take ownership of their professional development.

Through coaching, mentoring, one-to-ones and development plans, you'll help build a team that is confident, accountable and proud of the care it provides.

Improving the service

You'll work with clinical and operational colleagues to identify opportunities to improve patient outcomes, access, preventative care and the overall patient experience.

You'll be encouraged to challenge existing ways of working and bring forward brave ideas about how we can do things better.

Working as one team

Our Brighton practices are increasingly connected to our wider IC24 primary care network across Sussex.

You'll have access to colleagues, expertise and support across our other practices, giving you the opportunity to learn from what works elsewhere and share your own ideas and successes.

This is a role for a builder

We're deliberately looking for someone who is comfortable with transformation rather than maintenance.

You may be at your best when:

• You're given a challenge and asked to work out how to solve it.
• You enjoy building teams and developing people.
• You're comfortable when not everything is perfect yet.
• You can adapt quickly when priorities or circumstances change.
• You have the confidence to challenge established ways of working constructively.
• You don't need everything mapped out before you get started.
• You can bring people with you through change while maintaining clear standards.
• You are resilient, pragmatic and solutions-focused.
• You see problems as opportunities to improve rather than reasons why something can't be done.
• You want to leave a service significantly better than you found it.

If you need a completely established team, fixed processes and a service that simply needs maintaining, this probably isn't the role for you.

But if the idea of building something from the ground up, developing a team and seeing your impact translate directly into better patient care excites you, we'd love to hear from you.

What we're looking for

You'll need:

• First Level Registered Nurse with current NMC registration
• Non-Medical Prescribing qualification
• Experience working within General Practice, Primary Care or Urgent Care
• Strong clinical leadership and decision-making skills
• Experience supporting, mentoring or managing clinical teams
• Understanding of clinical governance, quality improvement and audit
• A genuine interest in developing people and building high-performing teams
• Strong communication and relationship-building skills
• The resilience, adaptability and confidence to lead through change
• A proactive, organised and continuous-improvement mindset

We're particularly interested in people who have built or transformed teams, services or ways of working - whether that's within primary care, urgent care or another complex healthcare environment.

Most importantly, you'll care deeply about patients, have high clinical standards and genuinely enjoy helping people and services become better.

Why now?

We're at an exciting point in the journey.

Over the next few years we're bringing our Sussex practices closer together, creating stronger links between teams and sharing expertise and resources across our services.

At Brighton, Allied Medical Practice and Ship Street Surgery are being brought together as one group, with plans to move into purpose-built practices next year.

That investment will give us the opportunity to significantly increase our capacity and grow our patient population, and deliver exceptional care to the residents of Brighton.

We're not looking for someone to simply run the nursing team we have today. We're looking for someone who wants to help build the nursing team we'll need tomorrow.

Who are we?

Integrated Care 24 (IC24) is a leading not-for-profit social enterprise providing NHS 111, GP Out of Hours, primary care and urgent care services to more than six million patients across the UK.

Every day, our people help patients access the care they need, when they need it most.

As a social enterprise, we're driven by purpose. We reinvest in our services and our people, and we're committed to finding better ways to deliver care for the communities we serve.

We celebrate brave ideas and brave people.

Location

Allied Medical Practice, Brighton

Travel to other IC24 sites may occasionally be required to support service needs.

What's in it for you?

• £54,140.87 per annum
• 6.6 weeks' annual leave
• Access to the NHS Pension Scheme
• Learning and development opportunities to support your career journey
• Employee Assistance Programme including free 24/7 counselling support
• Access to health and wellbeing initiatives
• Blue Light Card discounts
• Colleague recognition and reward schemes
• The opportunity to play a key leadership role in a growing and transforming service
• The chance to build a team and shape a service rather than simply inherit one
• The opportunity to make a genuine and lasting impact within a growing Social Enterprise

We celebrate brave ideas and brave people.

careers.ic24.org.uk

Due to the nature of this position, employment is subject to proof of eligibility to work in the UK, a satisfactory enhanced DBS check and satisfactory references.

We have a duty to safeguard, protect and promote the welfare of those who use our services and our employees. This means we take every step we can to protect from harm, abuse and damage.

We are committed to providing equal opportunities for all and encourage applications from ethnic minorities, those with disabilities, LGBTQ+ communities, neurodiverse individuals, and other under-represented groups. We're dedicated to creating an inclusive environment where everyone feels they belong.

If you need any workplace adjustments during the application or interview process, or have accessibility requirements, please contact the recruitment team.

#LI-LJ1

Person Specification

Qualifications

Essential

• First Level Registered Nurse with current NMC registration, Non-Medical Prescribing qualification, Experience within General Practice, Primary Care or Urgent Care, Strong clinical leadership and decision-making skills, Experience supporting, mentoring or managing clinical teams.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Integrated Care 24 Ltd

Address

IC24

Church Surgery

BN2 4ES

United Kingdom

Employer's website

https://careers.ic24.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:Cricketfield Surgery, Newton Abbot

Salary:£65 per hour

Hours: Bank hours

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list and engaged in regular clinical work. An experienced doctor with GP accreditation - MRCGP examination or equivalent experience. Clear commitment to delivering quality and patient focused services. Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding. Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Newton Abbot

TQ12 2AS

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:Healthcare Assistant

Location:The Loxford Practice

Salary:£26,500.00

Hours:37.5 hours per week

GP practice experience is required for this role

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Assisting with patient duties as required and support other team members such as clinical and Nurse Lead with patient care.
• Supporting the Practice with duties related to CQC outcomes and ensuring compliance is maintained.
• You will be working with patients with long term conditions such as Diabetes etc. So must have experience in Phlebotomy.
• Provide clinical procedures such as new patient health checks, BMI, blood pressure, pulse and simple wound care.
• Completing administrative tasks such as new patient registrations, providing appropriate leaflets, stock control and ordering.

What we look for in new colleagues:

• Experience in a Primary Care setting and phlebotomy.
• Able to work within processes, procedures and maintain confidently and data security.
• Must be able to adapt with changing priorities and be personable, polite and patient with our patients.
• Must have basic PC skills such as Word, Excel and email.
• Ability to use own judgement and be aware of professional boundaries they are working to.

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Experience in a Primary Care setting and phlebotomy. Basic PC skills, ability to work within set processes, and adaptability to changing priorities. Ability to use own judgement and be aware of professional boundaries.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

The Loxford Practice

IG1 2SN

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Dimensions

• The post holder will work as part of a team to deliver high quality palliative care in the in-patient unit at either Ashford/Canterbury/Thanet but may be required to work at any of the other sites upon request.
• The post holder will support the operational management by take responsibility for the ward in the absence of the Ward Manager and Ward Sister, ensuring patient care is maintained.
• Although not responsible for a budget, the post holder will be expected to be aware of cost implications and make the best use of valuable resources.
• The post holder will contribute to the learning environment, acting as practice supervisor/assessor to qualified/unqualified colleagues and students, to facilitate and assist in achieving learning objectives.

• The post holder will be a registered nurse accountable for the direct delivery of patient care within an in-patient unit caring for patients with palliative needs.
• Work will be undertaken in line with Pilgrims Hospice, local and national policy and guidance and the NMC professional codes of conduct.
• The post holder will work within the multidisciplinary team and will influence the decisions of patient care from a nursing perspective. On a day to day basis the post holder will work under indirect supervision making decisions based on best practice and evidence based research.
• Working within a team structure the registered nurse will ensure all incidents, complaints, difficulties and complex situations are documented and any remedial actions taken by the multi-disciplinary. In addition the post holder will ensure the Ward Sister or Ward Manager are notified and aware of such occurrences.

Principle accountabilities and responsibilities

Clinical and professional

• Maintain a high level of nursing care through direct delivery of personal, emotional and psychological care for patients. Through effective assessment of each patients needs and preferences the post holder will plan evidence based nursing care, implement and continuously evaluate the care given and ensure this meets the needs of individualized patient care.
• Undertake patient care as directed in the patients care plan in order to meet each patients care needs whilst maintaining independence as much as possible and maintaining privacy and dignity at all times. This will include for example hygiene and elimination needs, assisting eating and drinking and ensuring nutrition is maintained.
• Successfully manage clinical emergencies specifically related to palliative care through swift recognition, instigating and carrying out any immediate actions and reporting and sharing information quickly.
• Whilst responsible to the ward sister/team leader, the post holder will work competently and confidently without direct supervision to complete delegated work load, including maintaining skill mix and staff planning.
• To maintain effective operation, the post holder will take responsibility for the ward, delegate the workload and supervise trained and untrained staff as needed.
• Maintain continuity of patient care through accurate verbal reports and electronic and written documentation including the use of electronic patient management systems ensuring patient confidentiality at all times.
• Ensure all patient information is electronically recorded in a safe, accurate and contemporaneous manner through familiarity with and daily use of EMIS and Ashtons electronic patient management system and adherence to Hospice IT protocols.
• Expedite successful discharge where appropriate with good quality planning for patients needs.
• Provide sensitive and empathetic emotional and psychological support for patients and carers during the delivery of bad news, of terminal care and during and after the event of death. Ensure high standard of care for patient and carers after death by following appropriate hospice protocols.
• Maintain safe and effective drug administration by administering all medications, and setting up and maintaining subcutaneous syringe drivers according to the Hospice and NMC codes and guidelines.
• Maintain safe nursing practice by attaining and maintaining competency in clinical interventions as set out within the knowledge and skills framework.
• Ensure high standard of care through awareness and implementation of Hospice policies, procedures and guidelines especially in relation to infection control, manual handling, health and safety and fire.

Management

• Ensure the safety of patients, visitors and other staff by maintaining a safe environment, recognising any hazards and responding appropriately.
• Participates in the induction of new staff and facilitates the training of new and existing colleagues through mentorship and supervision as required. In addition is required to act as practice supervisor/assessor for student health professionals, assisting with learning and providing documented evidence as required.
• Contributes to the organization and running of the ward by undertaking administrative tasks as requested i.e. ward staff rota
• Maintain adequate levels of drugs, dressings and general stores by ordering according to hospice practice.
• Promote a high level of consistent nursing care by participating in the development and implementation of clinical policies and protocols.
• Maintain knowledge and skills competencies and high standards of care, through continued professional development set out within the performance management process including annual appraisal, attending and successfully completing mandatory training and reviewing progress with the line manager alongside a personal development plan.
• Provides teaching sessions to ward based colleagues as required, either on an individual basis or small groups as required, e.g. in manual handling, infection control or NVQ modules. These may be pre-planned or impromptu as time allows.
• Facilitate any internal or external research projects by participating and/or auditing as requested by the Ward Manager.

Measures of Success

• Achievement of a safe, effective ward in which palliative nursing care is successfully accomplished.
• High level of satisfaction from patients and relatives, low level of adverse comments or complaints.
• Effective understanding and successful implementation of the Hospices policies and procedures
• Successful supervision of untrained staff.
• Effective use of all physical and IT based resources including stocks, supplies, data systems and the patient management system (EMIS/Ashtons)

Communications & Relationships

Internal - Nurse Manager and Ward Sister, Lead Nurse Patient Safety and Quality Consultant, Multi Disciplinary Team, Administrator Volunteers

External - General practitioners, Community Nurses, Hospital CNS Teams

• Attend multidisciplinary team meetings to provide nursing opinion on patient and clinical issues ensuring that open and focused discussion is practiced.
• Meet with patients carers to address and advise on nursing care, clinical practice, and patient related inquiries. Ensure patients and carers are informed with regard to patient choice, treatment and progress, whilst maintaining respect for the privacy and dignity of the patient.
• Effectively communicate with other agencies to ensure continuity of care between the Hospice, community and continuing care setting.
• Ensure patients understanding and compliance for treatment or intervention is maintained even when communication is impaired, e.g. due to visual, hearing or cognitive impairment by using all verbal and non verbal communication skills.
• Ensure continuity of care by providing effective verbal and written reports on individual patients conditions and any changes in treatment to members of nursing team at handover to next shift and to recognise the need to report to senior nurse or doctor when appropriate.
• Negotiate and advocate on behalf of patients, relatives and staff, providing information that can be difficult for people to understand or can cause distress for example giving pre / post bereavement support, information, advice to patients, families, children, next of kin, friends and recognise the need to refer to other expert counsellors and agencies.
• Ensure effective channels of communication with individuals, the multidisciplinary team, other departments, outside agencies, managers and staff. This can take the form of receiving and acting on information, giving advice, and attending meetings.
• Adopt standards of behaviours in keeping with Pilgrims Hospice mission and core values and the NMC Professional code of conduct.
• Attend meetings within the Hospice, for example ward nursing staff/ multidisciplinary team handover, Health and Safety and relevant meetings and briefings as directed by the Ward Manager.

Education/Training/Teaching

• Ensures own knowledge is up to date, undertaking mandatory training and attending workshops and training courses for the benefit of continued personal development, to learn new skills and increase knowledge.
• Takes responsibility for ensuring that new staff receive support and education during induction and acts as a positive role model.
• Promotes the work of the Hospice through collaborative working with clinical and allied professionals, participating in a multi-professional team working approach to support patients, families and careers irrespective of setting.
• Contributes to the delivery of formal and informal education within Pilgrims Hospices.
• Directly supervise student nurses in the clinical areas acting as a practice supervisor/assessor and assisting learners to achieve learning objectives.

Person Specification

Qualifications

Essential

• First Level registration
• Evidence of ongoing professional development

Desirable

• Post registration Nursing Course (Palliative Care Dip/Degree, ENB 931, 237 or equivalent)

Experience

Essential

• Sound experience as registered nurse in specialist palliative care setting or to transfer skills from an associated environment
• Experience with mentoring student/junior nurses.

Desirable

• Practice Supervisor / Practice Assessor or equivalent.

Knowledge, Skills and Other Requirements

Essential

• Must hold valid, unrestricted right to work in the UK without the need for employer sponsorship
• Good communication skills
• Organisational and managerial skills
• Teaching skills
• Supervision and staff support skills
• Knowledge of IT and ability to use IT appropriately in the workplace.
• Ability to work in a multi-professional environment
• Flexible approach to working patterns and the changing needs of healthcare
• Knowledge of IT & ability to use IT appropriately in the workplace
• Neat, tidy and professional appearance
• Strong motivation to work at Pilgrims Hospice
• Car Driver / Access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Pilgrims Hospices in East Kent

Address

Pilgrims Hospice Ashford

Hythe Road

Ashford

Kent

TN24 0NE

United Kingdom

Employer's website

https://www.pilgrimshospices.org/jobs (Opens in a new tab)

Job description

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way.

Assist in the handling of prescriptions over-the-counter, use of cash till, assist with stock control and re-stocking of the dispensary. Deliveries are received throughout the day and you will be required to unpack deliveries.

Please see full job description attached

Person Specification

Qualifications

Essential

• GCSE grade A to C (4-9) or Equivalent in English & Maths

Experience

Essential

• Team player
• Willing to learn

Desirable

• Customer service experience
• Experience of working in a Dispensary/Pharmacy or GP Surgery

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ramsbury & Wanborough Surgery

Address

Whittonditch Road

Ramsbury

Marlborough

Wiltshire

SN8 2QT

United Kingdom

Employer's website

https://www.ramsburyandwanboroughsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

We are seeking an enthusiastic and committed GP to join our team for 4 sessions per week,most ideally Monday AM & PM sessions and Friday AM & PM sessions. Tuesday working is also a possibility to discuss with the Surgery. This is an excellent opportunity for a GP looking for part-time work with a practice that values its staff.

Both newly qualified and more experienced GPs are welcome to apply.

Session Structure:- Standard session: 4 hours 10 minutes (3.5 hours clinical + 40 mins admin) - 15-minute appointments for face-to-face consultations - 10-minute appointments for telephone consultations - Manageable patient contacts per session (14 face-to-face at 15-minute slots, plus 40 minutes protected admin.) - The existing PA team manage most incoming clinical correspondence (Docman) and most labs, so this will not be required for this role - Home visits may be required from time to time but are generally managed by the Partners. Emis practice with AccuRx and Docman.

Clinical Responsibilities:-

• Face-to-face, telephone, and online consultations with patients presenting with undifferentiated problems - Assessment, diagnosis, treatment, and management of acute and chronic conditions
• We maintain a conservative approach to controlled drug prescribing.
• Support practice performance metrics during routine consultations wherever possible, including opportunistic vaccinations, pulse checks and blood pressure checks (NB. there is full range of HCP-led LTC clinics at the Surgery)- Processing clinical administration including own referrals and some lab results, repeat prescriptions and correspondence (but see above)
• Contributing to QOF and enhanced service targets - Participation in practice audits and significant event reviews - Attendance at weekly clinical meetings

Practice Development: The practice does not currently use the Total Triage model but is monitoring its adoption in other local Surgeries and may transition to it in the future. We will keep all clinical staff informed of any planned changes to our operating model.

Teaching:Our Surgery enjoys supporting and teaching a diverse range of multidisciplinary professionals working in the Surgery, including physician associates, clinical pharmacists, health care assistants, practice nurses, physician associate students (St George's) and medical students (Royal Free/UCL). We are keen to recruit a GP who shares our enthusiasm for a range of teaching activities, including supporting physician associates at the weekly clinical meeting.

Annual leave: Pro rata (6 weeks full time equivalent)

What makes us different: - A calm, professional working environment - we support our clinicians when patient behaviour is challenging, addressing conduct amongst the patient population as a Surgery management priority, to ensure all staff can work productively and enjoy their time at the practice.

Very high staff retention - our team stays because they're valued. Regular social events throughout the year (boat trips, evening meals, bake-off competitions, bring-a-dish social lunches, Christmas celebrations) - £50 birthday gift scheme for staff who have completed probation - Modern facilities - all consulting rooms are air-conditioned - Supportive, collaborative working environment - Weekly clinical meetings to discuss cases, latest guidance, and protocols.

For informal enquiries or to chat about the role, potential applicants are welcome to contact Dr Mark Steinberg, Managing Partner at [email protected]

We would be happy to arrange a Teams call or practice visit.

Person Specification

Essential Requirements

Essential

• Full GMC registration with licence to practice on the GP Register
• MRCGP
• Certificate of Completion of Training CCT or equivalent
• Inclusion on NHS England Performers List.
• Excellent communication skills
• Ability to work collaboratively as part of a multidisciplinary team

Desirable

• Experience with EMIS Web - Interest in dermatology, substance misuse, medical education, or digital innovation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Westbury Medical Centre

Address

205 Westbury Avenue

London

N22 6RX

United Kingdom

Employer's website

https://www.westbury.nhs.uk/your-surgery/ (Opens in a new tab)

Job description

Job responsibilities

Please see the attached Job Description and Person Specification or you can drop us an email to request should you be having difficulty accessing or opening the document.

Person Specification

Communcation

Essential

• Must have excellent telephone and communication skills.
• Be an excellent problem solver and de-escalate complaints.
• Be a team player and also be able to work using own initiative.

Experience

Essential

• Experience of working in an office environment
• Minimum 1 years experience of working in a GP Practice

Desirable

• Minute taking experience

Qualifications

Essential

• Educated to GCSE standard or equivalent [Mathematics & English]

Previous Experience / Training

Essential

• Experience of working with the public in a fast paced environment.
• Microsoft Word and Excel literate.
• Experience in handling a high volume of calls and dealing with a variety of enquiries.

Desirable

• Familiarity with Emis and Docman;
• Previous history of working in a healthcare setting.

Inter-Personal Skills

Essential

• Must be able to work as part of a team and contribution to Practice meetings.
• The successful candidate will be required to present on occasions and take minutes / prepare agendas.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

BARDOC

Address

Rock Healthcare

Moorgate Primary Care Centre [1st Floor]

22 Derby Way

Bury, Manchester

BL9 0NJ

United Kingdom

Employer's website

http://bardoc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will:

• Deliver advanced clinical care in line with national competencies for ANPs
• Work within the NMC Code and local clinical governance frameworks
• Participate in clinical audit, significant event analysis, and service improvement
• Maintain continued professional development and revalidation requirements
• Work flexibly to meet service demand

Primary Key Responsibilities:

Clinical Practice

• Provide advanced, autonomous clinical care including history taking, examination, diagnosis, and treatment planning
• Manage patients presenting with undifferentiated and complex conditions across all age groups
• Deliver care for both acute presentations and long-term conditions
• Prescribe safely and effectively within scope of practice (if qualified as an Independent Prescriber)
• Request, interpret, and act upon diagnostic investigations
• Make appropriate referrals to secondary care and other services
• Undertake home visits where appropriate

Clinical Leadership & Service Development

• Contribute to the development and delivery of high-quality, safe, and effective services
• Support implementation of new clinical pathways and service improvements
• Participate in clinical governance, including audit and quality improvement initiatives
• Act as a clinical role model within the multidisciplinary team
• Contribute to the development of practice policies and protocols

Multidisciplinary Team Working

• Work collaboratively with GPs, nurses, pharmacists, and wider PCN teams
• Contribute to MDT meetings and care planning for complex patients
• Support integrated working across primary, community, and secondary care

Education & Mentorship

• Support and mentor junior staff, students, or trainee ANPs where appropriate
• Contribute to education within the practice team
• Maintain own continuing professional development and revalidation

Patient Experience & Safety

• Deliver patient-centred care that is responsive to individual needs
• Promote health education, self-care, and prevention
• Maintain accurate, clear, and contemporaneous clinical records
• Ensure compliance with safeguarding, infection control, and safety policies

Digital & Operational Working

• Work effectively within a Total Triage model
• Utilise digital consultation tools and clinical systems (e.g. EMIS/SystmOne)
• Support adoption of digital innovations within the practice and PCN

Person Specification

Experience

Essential

• Significant post-registration experience in primary care, urgent care, or similar setting
• Experience managing undifferentiated and complex patients
• Evidence of autonomous clinical decision-making
• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of chronic disease management
• EMIS proficiency.
• Experience of working with the PCN DES, NICE, and ARRS framework.

Desirable

• Experience working in general practice
• Experience in leadership, teaching, or mentoring roles
• Additional relevant clinical qualifications (e.g. minor illness/injury)
• Experience of medicines management
• Experience of ICB initiatives

Qualifications

Essential

• Registered Nurse with valid NMC registration
• MSc in Advanced Clinical Practice
• Independent Non-Medical Prescriber (V300)

Knowledge & Skills

Essential

• Advanced clinical assessment and diagnostic skills
• Ability to manage risk and clinical uncertainty
• Excellent communication and interpersonal skills
• IT literacy and experience using clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oakwood Medical Centre

Address

Broadway

Barnton

Northwich

Cheshire

CW8 4LF

United Kingdom

Employer's website

https://www.oakwoodmedicalcentrebarnton.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The full job description and further information can be found on the right hand side of the page and is available for you to download and review.

Further Information

We may close this advert early if we receive a high number of suitable applications, although we aim to keep it open long enough to ensure a diverse and representative applicant pool.

If you have any questions about the role or require adjustments to support your application, please get in touch, we are happy to help.

Salary £39,959 - £46,656 per annum depending on skills and experience - pro rata for part time hours

Contract : 12 months FTC

Shift Pattern 15hours per week - Monday and Thursday 08:30 to 16:30

Location BPAS Peterborough - Ground Floor North Wing, Broadway Court, Broadway, Peterborough PE1 1RS

Apply now Interested in making a difference? Apply today to join our team.

Values & eligibility All applicants must be pro choice and support a woman's right to choose, in line with BPAS values and mission. Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship for this role.

Application outcome If you do not hear from us within two weeks of the closing date, unfortunately you have not been shortlisted on this occasion.

References & pre-employment checks All offers of employment are conditional on satisfactory pre-employment checks. Applicants must provide three years of employment references, including reasons for leaving and details of any gaps in employment.

Person Specification

Experience

Essential

• Clinical practice experience of at least 12 months.
• Experience of general nursing or midwifery.
• Experience completing client documentation and working within guidelines, policies and procedures.
• Knowledge of Health & Safety and COSHH requirements and infection control

Desirable

• Gynaecological nursing experience or relevant speciality i.e. sexual health, contraception

Qualifications

Essential

• Registered Adult Nurse level 1 / Registered Midwife (practising)
• Active NMC registration and valid PIN

Desirable

• Contraception skills
• Ultrasound scanning skills

General

Essential

• Do you support a woman's right to choose abortion?
• Are you the family or friend of a current BPAS employee? If yes, please state the name and nature of the relationship
• Are you aware we are unable to offer visa sponsorship for this role?
• Please state your Professional body and membership e.g. NMC Midwives (RM)
• Please state your Membership/Registration number along with your expiry/renewal date
• This role is working 15 hours per week on Monday and Thursday at our Peterborough unit. Can you commit to this working pattern?
• Are you aware that this is a 12 months FTC?

Desirable

• Please list any further information you wish to add in support of your application for this role.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

British Pregnancy Advisory Service (BPAS)

Address

BPAS

Ground Floor North Wing

Broadway Court

PETERBOROUGH

PE1 1RS

United Kingdom

Employer's website

https://www.bpas.org (Opens in a new tab)

Job description

Job responsibilities

At OneMedical Group, we are looking for a GP Call Handler to join our team at Brooklands Health Centre in Milton Keynes. As a first point of contact for patients, you will listen carefully, respond sensitively to their queries and help them access the right care and support.

You will be part of a supportive, busy team where clear communication, accurate records and a calm approach all help patients receive a professional and responsive service. If you enjoy working with people and can stay organised when demand is high, we would love to hear from you.

Your Role and Responsibilities As a GP Call Handler, you will provide a helpful first point of contact and support the smooth running of the practice.

Your day-to-day will include:

• Patient Calls: Answering incoming calls professionally and courteously, listening to patients and handling a wide range of queries with sensitivity.
• Appointments: Booking, amending and cancelling appointments accurately using EMIS.
• Care Navigation: Helping patients access the most appropriate clinician or service and explaining the next steps clearly. Administration: Responding to general administrative queries and supporting the wider team where needed.
• Records and Confidentiality: Keeping patient information accurate and up to date while handling sensitive information appropriately.
• Teamwork: Working closely with clinical and administrative colleagues to provide a consistent, patient-focused service.

Ready to Make a Difference? If you would like to help patients access the care they need and be part of a supportive primary care team in Milton Keynes, we would love to hear from you.

Applicants must have the right to work in the UK at the time of application and throughout their employment.

OneMedical Group is committed to equality of opportunity and to helping candidates be at their best throughout recruitment. If you would like to discuss adjustments or support, please email [email protected]

Person Specification

Qualifications

Essential

• No specific qualifications required

Experience

Essential

• Excellent verbal communication skills and a professional telephone manner
• Strong customer service skills with a patient-focused approach
• Good organisational skills and ability to prioritise workload
• Ability to remain calm and work effectively under pressure
• Competent IT skills and attention to detail
• Ability to handle sensitive and confidential information appropriately
• Strong problem-solving skills and ability to effectively signpost patients

Desirable

• Previous experience in a call handling, reception or administrative role
• Experience working within a GP practice or healthcare setting
• Familiarity with EMIS and SystmOne
• Understanding of services and patient pathways

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

OneMedicalGroup

Address

Brooklands Health Centre, Montague Crescent, Broughton, Milton Keynes,

Milton Keynes

MK10 7LN

United Kingdom

Employer's website

https://www.onemedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

• Undertake comprehensive health and needs assessments in line with the National Framework
• Provide case management and oversight
• Contribute to eligibility recommendations and provide professional clinical advice
• Coordinate and review complex care packages, ensuring quality and value for money
• Work closely with colleagues across health and social care
• Support individuals and families, providing clear information and managing sensitive discussions
• Maintain accurate, timely and legally compliant records
• Contribute to service development, quality improvement and audit activity

Person Specification

Qualifications

Essential

• Professional qualification and current registration with the NMC or SWE
• Qualified to post graduate level or equivalent level demonstrable experience.
• Valid UK driving licence.

Experience

Essential

• Extensive experience of working with adults and children in a social care or health care setting.
• Significant experience of working in partnership with service users, carers, service providers and other professionals.
• Significant experience of developing Self Directed Support Plans to meet individual need.
• Significant experience and expertise of assessing, planning and implementing care packages and liaising with providers.
• Experience of interpreting national and local policies related to All Age Continuing Care and case management.
• Experience of reviewing costs associated with care packages and making recommendations.
• Experience of line management, appraisal, mentorship and coaching, etc... working withing relative organisational policies.
• Experience of ensuring compliance with documentation and accuracy of collation of information.
• Experience of participating in audit and service improvement.
• Experience of working autonomously within national policy and organisational policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North East & North Cumbria ICB

Address

North Ormesby Health Village

Trinity Mews

Middlesbrough

TS3 6AL

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)