Job description

Job responsibilities

As a member of our Patient Services Team, you will be at the heart of the patient experience. You will work closely with patients, clinicians and colleagues to make sure enquiries are handled professionally, information is accurate and patients are supported to access the right care.

Patient Support & Communication

• Welcome patients and visitors in a friendly, professional and approachable manner, ensuring all enquiries are handled efficiently and confidentially.
• Answer incoming telephone calls promptly and professionally, introducing yourself by name and taking appropriate action to support the caller.
• Listen to patient needs and signpost them to the most appropriate service, seeking advice from colleagues or clinicians where needed.
• Accurately book appointments, take messages and process home visit requests using the appropriate practice systems.
• Relay test results to patients in line with practice procedures.
• Deal sensitively and professionally with both positive and negative patient feedback, helping to resolve concerns where possible and involving the Patient Services Lead or Practice Manager when appropriate.
• Ensure important information and outstanding actions are clearly handed over to colleagues at shift changes.

Online Triage & Patient Requests

• Regularly monitor Anima throughout the working day, ensuring requests are processed accurately and promptly.
• Process administrative requests received through Anima and respond to patients as appropriate.
• Action requests from GPs and NPs, including arranging appointments and following instructions or clinical comments.
• Support patients who contact us by telephone or face-to-face by creating an online triage request on their behalf where appropriate.
• Monitor task lists and waiting lists, contacting patients and booking appointments as required.
• Maintain accurate notes and update waiting lists where necessary.
• Monitor safeguarding DNA lists and follow the correct practice procedures for children and young people who do not attend appointments.

Patient Administration

• Process new patient registrations, including both paper and online registrations through HealthTech.
• Process patient requests for online access and consent documentation through the appropriate practice and NHS systems.
• Ensure patient forms and documentation are recorded, distributed and processed accurately and promptly.
• Generate referrals to District Nursing and other services as required.
• Prepare sample pots and accompanying documentation for patient collection.
• Follow practice procedures regarding sample collection and patient information.

Keeping Everything Running Smoothly

• Regularly check your individual and generic NHS email accounts, responding to and actioning messages promptly.
• Monitor TeamNet Clarity for practice updates, notifications, policy changes and outstanding or new training requirements.
• Ensure visitors are signed in correctly through TeamNet Clarity and provided with a visitor badge.
• Distribute documents, correspondence and incoming mail accurately and efficiently.
• Keep the patient waiting and reception areas welcoming, tidy, safe and appropriately staffed.
• Check and process NHS 111/CCAS requests throughout the working day.
• Attend and contribute to team, staff and other relevant meetings.

Payments & Daily Administration

• Take patient payments and ensure transactions are recorded and processed accurately.
• Complete daily card machine reconciliation and banking processes.
• Complete routine administrative checks and end-of-day tasks to help ensure the smooth running of the practice.

Safety & Practice Procedures

• Understand and follow practice confidentiality, safeguarding, health and safety procedures at all times.
• Be familiar with the practice panic alarm system and know how to respond appropriately when required.
• Understand and follow the practice fire evacuation procedure.
• Complete required fire alarm checks and ensure relevant evacuation lists can be produced when needed.
• Help maintain a safe, secure and welcoming environment for patients, visitors and colleagues.

Person Specification

Qualities

Essential

• Ability to communicate politely on various levels
• Ability to work under pressure
• Ability to drive and deliver change effectively
• Maintain confidentially at all times
• Team player Flexible and adaptability
• Self-motivation Calmness, reliability Integrity
• Clean driving license Car Owner
• Enhanced level DBS disclosure
• Right to work

Qualifications

Essential

• Sound educational background with excellent literacy and numeracy skills

Experience

Essential

• Excellent communication skills (written and verbal)
• Problem solving and analytical skills
• Confident IT user including Microsoft Office, including Word and Excel
• Excellent customer service skills
• Computer literate
• Excellent attention to detail
• Able to work on own initiative
• Good standard of verbal and written English
• Ability to solve problems in a logical way within the role remit
• Ability to react confidently to new situations, using own initiative and available resources to complete tasks effectively

Desirable

• Experience working in general practice
• Experience of online triage
• Experience of Systm1
• Experience of all aspects of day-to-day Patient Services operations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elmham Group of Surgeries

Address

59 Holt Road

North Elmham

Dereham

Norfolk

NR20 5JS

United Kingdom

Employer's website

https://www.elmhamsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will act as a State Registered Radiographer and will participate in the provision of multi-modality imaging services to a diversity of patient presentations in a range of clinical environments.

The post holder will provide an excellent standard of radiographic imaging, technique, and patient positioning to deliver a high quality of patient care.

They will work to a consistently high standard and ensure radiation doses are kept to a minimum using the ALARP principle and dose reduction factors.

The post holder will assess and justify referrals under IRR17, IR(ME)R 2017, following practitioner guidelines. Includes the assessment of complex and/or acute cases.

They will make autonomous decisions regarding the appropriateness of examinations as an aid to clinical diagnosis.

They will follow established examination protocols and liaise, as required, with Consultant Radiologists regarding optimum technique.

The post holder will possess specialist knowledge and experience as appropriate to grade, and be able to function as a role model and will participate in the supervision, training and support of more junior staff.

They will exercise autonomy within professional and managerial boundaries and be responsible for the prioritisation and organisation of own work activities in response to clinical and service needs.

The post holder will use Electronic Patient Records (EPR) and the Radiology Information System (RIS) for patient registration, ordering and scheduling. They will be responsible for ensuring accurate patient records, including radiation dose and exposure factors.

They will use the Picture Archive & Communication System (PACS) to ensure optimum image quality.

They will participate in the Quality Assurance equipment testing programme.

The post is based primarily in the Radiology Department of the Royal Berkshire NHS Foundation Trust in Reading, with rotation to satellite units at West Berkshire Community Hospital in Thatcham, Townlands Memorial Hospital in Henley, and the Royal Berkshire Bracknell Healthspace in Bracknell.

The post holder will participate in the provision of 24/7 services; to include weekend and evening working.

Services are provided to hospital clinicians, general practitioners and other healthcare professionals including physiotherapists. The post holder will be required to liaise effectively with these referrers, patients, and their representatives.

Person Specification

Education, Qualifications

Essential

• Registration with the Health & Care Professions Council
• BSc Degree in Radiography, DCR(R), or equivalent radiographic qualification

Desirable

• Post Graduate Certificate or Diploma, or equivalent postgraduate experience
• Evidence of current Continuing Professional Development, excluding mandatory and statutory training

Experience

Essential

• Clinical experience in the NHS, either through NHS clinical placement training or previous NHS employment
• Minimum 18 months of clinical experience
• Staff and/or student supervision

Desirable

• Line management

Communication

Essential

• Excellent written communication skills

Skills and Knowledge

Essential

• Knowledge of radiographic anatomy and relevant pathology
• Excellent interpersonal, written, and oral communication skills
• Knowledge of Ionising Radiation (Medical Exposures) Regulations and justification of referrals

Desirable

• Demonstrates excellent attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Berkshire NHS Foundation Trust

Address

Royal Berkshire NHS Foundation Trust; Diagnostic - Radiology - Main X-ray

Royal Berkshire Hospital, London Road

Reading

RG1 5AN

United Kingdom

Employer's website

https://www.royalberkshire.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In this role, your key responsibilities will include: Being a key member of Primary Care team and liaising with other health care professionals and support staff about all aspects of dietetic and nutritional management within the PCN Holding a dedicated clinical caseload and triaging all referrals into the service Line managing the other dietitian working in the service Supporting and clinically supervising other junior dietitians and participating in student training Participating in service development and evaluation and disseminating any audit data to the dietetic department and PCN leads Supporting health promotion activities on diet and health within the local area Delivering group education sessions and training sessions to health and social care professionals as required and patients

We are looking for a dietitian who: Has recent extensive experience in managing a general, varied dietetic caseload Has experience of supervision and line management Has the skills and knowledge to deliver group and individual dietary education both in person and using virtual methods Is confident in communicating in a variety of settings and with people from all backgrounds Can work as a team player and is able to prioritise their own work in order to meet deadlines and has a focused professional approach Has recent NHS dietetic experience either in hospitals, community or Primary Care settings Is able to occasionally cover our of hour commitments and can move between GP practices and hospital sites as required

The successful candidate will be expected to provide cover for a general dietetic caseload with a focus on weight management but the referrals could cover any condition. The PCN is based in Southampton university and many of the referrals are for support with disordered eating, weight management and gastrointestinal conditions. The post holder will also provide line management and day to day support and supervision to the band 6 PCN dietitian working in the North Southampton PCN. The current postholders love the variety of the role and the ability to deliver holistic care. The job satisfaction is great as you really get to know your patients and they value your input. The role is very flexible and you will work with great autonomy but have the support of a wide range of specialist dietitians. You will be expected to participate in audit and lead on service development and report writing.

The post is for 32 hours per week but fewer hours can be considered if necessary. There is the flexibility to regularly work from home and working hours and patterns can be discussed with the successful candidate.

Person Specification

Qualifications, knowledge and experience

Essential

• Degree or equivalent in Nutrition and Dietetics
• Masters level qualification or equivalent experience
• HCPC (Health and Care professions Council) registered dietitian (RD)
• Evidence of post-graduate training in relevant speciality
• Experience of supervising staff
• Experience and involvement with training
• Evidence of extensive dietetic knowledge and highly specialist expertise in relevant specialist area with recent experience demonstrating this
• Ability to carry out physical anthropometric measurements and assess nutritional status
• Demonstration of understanding of clinical governance and its implications for service delivery

Desirable

• Member of British Dietetic Association (BDA) and relevant specialist groups
• Experience of leading or co-ordinating audit or research work.
• Clinical supervisory skills training

Trust Values

Essential

• Patient First
• Working Together
• Always Improving

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospital Southampton NHS Trust

Address

Royal South Hants Hospital

Brintons Terrace

Southampton

SO14 0YG

United Kingdom

Employer's website

https://www.uhs.nhs.uk/home.aspx (Opens in a new tab)

Job description

Job responsibilities

Main Duties

• To greet patients at the front desk (Ground Floor, 3rd & 4th Floors) and manage all queries effectively whilst maintaining patient confidentiality.
• Manage all patient enquiries courteously via telephone and in person
• Support patients to access & complete the online appointment request forms for GP appointments
• Support triaging GP to process GP appointment requests efficiently signposting patient to the most appropriate appointment
• Book appointments for Practice nurse, HCAs and Phlebotomist
• Process any administrative tasks associated with Role
• Action incoming tasks via the clinical system
• Support new patients to register with the practice
• Process repeat prescription requests in accordance with Practice guidelines
• Monitor incoming emails to the practice email account
• Ensure that all messages/information is correctly relayed and in a timely manner
• Clear rooms after surgeries
• Check waiting area tidy
• Maintain confidentiality at all times
• Assist in maintaining high levels of infection control
• To have a thorough knowledge of all Practice procedures/adhere to protocol
• Maintain up to date knowledge of other patient services i.e. extended access, pharmacy first and urgent treatment centres
• Maintain up to date knowledge of NHS App and other patient online services

Other Duties

Provide holiday/sickness cover for reception

• Attend training courses and meetings as required to ensure you have the skills and information to carry out the role effectively
• Assist Admin team with Quality Outcome Framework (QOF)

Person Specification

Experience

Essential

• Excellent communication and interpersonal skills.
• Strong customer service skills.
• Good IT and keyboard skills.
• Ability to work effectively in a busy environment.
• Ability to remain calm under pressure and manage competing priorities.
• Good organisational skills and attention to detail.
• Ability to work as part of a team.
• Understanding the importance of confidentiality.
• We are looking for someone who is friendly, adaptable and committed to delivering excellent service to our patients. Full training will be provided, and previous NHS experience is not essential for the right candidate.

Desirable

• Previous experience working in a GP practice or NHS setting.
• Experience using SystmOne.
• Previous reception, administration, or customer service experience.
• Knowledge of GP appointment systems and triage processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beaconsfield Medical Practice

Address

Beaconsfield Medical Practice

175 Preston Road

Brighton

BN1 6AG

United Kingdom

Employer's website

https://beaconsfieldmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues.

Person Specification

Qualifications

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Experience

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Additional Criteria

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

39 High Street

Harefield

Middlesex

UB9 6EB

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues.

Person Specification

Qualifications

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Experience

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Additional Criteria

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Defoe Crescent

Newton Aycliffe

County Durham

DL5 4JP

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The main duties and responsibilities are as follows.

1. Meeting patients nursing care needs as identified, or where care has been transferred to them by a GP. This will usually be in surgery but occasional home visits will also be required.

2. Initiating and maintaining health screening and promotion clinics for identified areas of the practice population, recognising where modification of systems or referral is necessary.

3. Managing the nursing care of patients, employing personal recall systems suitable to the practice needs. This includes using the practice computer system, EMIS, for input of information for recall and screening purposes. Accurate and efficient input of data.

4. The following clinics:

Holiday Vaccination Clinic

Flu Vaccination Clinic

Cervical Smears

Family Planning

Baby immunisation Clinic

Wound Management

INR star

Assisting GP with Minor Operations

Amending or adding to services as needs are identified

5. Maintaining efficient liaison with all areas of the Primary Care Team and other agencies to assure continuity of care where necessary.

6. Routine treatment in general clinics, including:

Warfarin monitoring

Wound management

Removal of foreign bodies

ECGs

Ear syringe

And other general Treatment Room skills depending on the service need

Person Specification

Qualifications

Essential

• Must hold a nursing qualification and be registered with the NMC

Desirable

• Cervical Screening
• Immunisations
• Evidence of further areas of special interest relevant to Primary Care

Experience

Essential

• Experience of working in primary care
• Experience of working in a GP practice
• Experience of working within a nursing team
• Experience of dealing with vulnerable patients
• Experience of a fast paced nursing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Swanscombe & Bean Partnership

Address

Swanscombe Health Centre

Southfleet Road

Swanscombe

Kent

DA10 0BF

United Kingdom

Employer's website

https://www.swanscombehealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues.

Person Specification

Qualifications

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Experience

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Additional Criteria

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Park Place

88 90 Sleaford Road

Boston

Lincolnshire

PE21 8EY

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues.

Person Specification

Qualifications

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Experience

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Additional Criteria

Essential

• Degree in Nursing and UK NMC Pin Qualified

Desirable

• Degree in Nursing and UK NMC Pin Qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Southgate House

Archer Street

Darlington

Co Durham

DL3 6AH

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Person Specification

Qualifications

Essential

• Primary medical degree
• On GMC GP Register with a minimum of one year's post-CCT experience in the specialty
• Current licence to practice and fully engaged in annual appraisal and revalidation
• Membership/Fellowship of a College, Faculty, professional association and/or regulatory body
• Attendance at courses aimed to support educational development (example: educator courses, Train the Trainer, etc.)
• On the Medical Performers list and be actively engaged in GP clinical practice.

Skills

Essential

• A strong sense of vision and ability to innovate
• Politically astute with an ability to sensitively manage complexity and uncertainty
• Ability to problem solve and maintain objectivity
• Strong interpersonal, communication, written and presentation skills
• Ability to quickly establish personal and professional credibility with colleagues and other key stakeholders
• Excellent organisational and time management skills
• Committed to own personal development and an ability to support others to develop and progress

Experience

Essential

• Experience of working with learners or doctors in training in an educational context
• Demonstrable track record of delivery in service and education
• Understanding of developments involving the relevant Colleges/Faculties, professional bodies, related NHS organisations and regulatory bodies
• Active involvement in, and up to date with, appraisal processes

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Regatta Place

Summers road

Liverpool

L3 4BL

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

The Park Practice

Oaks Park Medical Centre

17 Oakfield Road

LONDON

SE20 8QA

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

RESPONSIBILITIES

To provide a friendly, professional and helpful first point of contact for patients and visitors to the Surgery.

• To deal with patients by telephone, face-to-face, email and through the Practice's online triage system.
• To assist patients with appointments, queries and requests and direct them to the appropriate service, clinician or member of the Practice team.
• To undertake a range of reception and administrative duties to support the smooth and effective running of the Practice.
• To process patient information and administrative work accurately and in accordance with Practice protocols.
• To maintain patient confidentiality and comply with information governance and data protection requirements.
• To work collaboratively with both clinical and administrative colleagues.
• To remain calm, professional, helpful and courteous when dealing with patients, including during challenging or difficult interactions.

TASKS

TELEPHONE

1. To log in to the Practice telephony system and respond to telephone calls as quickly and effectively as possible.
2. To deal with, transfer or escalate calls as appropriate, following Practice protocols.
3. To accept, record and transmit information accurately using EMIS, online triage system, generic email and other Practice computer systems.
4. To assist patients with queries, requests and access to appropriate services.
5. To provide a professional, calm and courteous service, including when dealing with challenging or difficult telephone interactions.
6. To maintain confidentiality when discussing patient information over the telephone.
7. To log out of the telephony system at the end of each working session.

RECEPTION

To receive patients and visitors arriving at the Practice in a welcoming, friendly and professional manner.

1. To assist with patient queries and requests or pass messages to the appropriate person.
2. To confidently navigate patient records using EMIS, Docman and other Practice systems in order to assist with patient queries.
3. To make appointments for patients with the appropriate Practice service using EMIS, where required.
4. To assist patients with the Practice's online triage system, including explaining how to access and use the service and directing patients to the appropriate route where required.
5. To handle queries and requests for information or services and ensure that they are dealt with appropriately or transferred to a GP, healthcare professional, member of staff or outside agency in accordance with Practice protocols.
6. To respond appropriately to patient queries received through generic email and other electronic communication channels, ensuring enquiries are dealt with or passed to the appropriate person.
7. To maintain a professional and courteous approach at all times, including when dealing with challenging situations.

ADMINISTRATION

To undertake general administrative duties required for the smooth running of the Practice.

1. To process repeat prescription requests and deal with prescription-related administrative queries in accordance with Practice protocols.
2. To undertake DOCMAN administration, including receiving, scanning, attaching, coding and filing correspondence accurately into the correct patient's medical record and routing correspondence to the appropriate clinician or team.
3. To process incoming hospital letters, clinic correspondence and other clinical documentation, ensuring that information is accurately recorded and reaches the appropriate clinician or member of the Practice team.
4. To undertake general filing and maintain accurate and appropriately organised patient records.
5. To respond to patient emails and electronic enquiries appropriately and within Practice protocols.
6. To undertake administrative work relating to QOF call and recall lists when required.
7. To assist with deductions from the Practice patient list/records in accordance with Practice procedures and guidance.
8. To assist with administrative backlogs and other Practice administrative work as required.
9. To accurately enter, update and maintain patient information using EMIS, Docman, online triage system and other Practice systems.
10. To ensure that all patient information is handled securely and confidentially and in accordance with Practice policies, information governance requirements and data protection legislation.

GENERAL

To assist as required during periods of staff holiday, sickness, increased workload or other operational requirements.

1. To work collaboratively with clinical and administrative colleagues, supporting one another and contributing positively to the wider Practice team.
2. To undertake any other reasonable duties appropriate to the role as requested by the Practice Manager or Partners.
3. To attend and complete Practice training and develop the knowledge and skills required for the role.
4. Full training will be provided on Practice systems, including EMIS, Docman, online triage system and relevant Practice processes and protocols.
5. To follow all Practice policies, procedures and protocols and raise any concerns with the Practice Manager.
6. To maintain a professional, respectful, helpful and courteous approach towards patients, colleagues and other healthcare professionals.
7. To remain calm and professional when dealing with challenging situations and seek assistance from an appropriate colleague where necessary.
8. To contribute to the Practice's commitment to providing safe, compassionate and high-quality care to patients.
9. To maintain confidentiality at all times and not disclose patient or Practice information except in accordance with Practice procedures and relevant legislation.

Person Specification

Skills and Abilities

Essential

• Confident using IT systems, including Microsoft Office, email and computer-based systems.
• Ability and willingness to learn new IT systems and software as they are introduced.
• Good verbal and written communication skills.
• Ability to communicate clearly and professionally with patients, colleagues and healthcare professionals.
• Good organisational skills and ability to prioritise workload.
• Accurate and methodical approach with good attention to detail.
• Ability to remain calm and professional under pressure.
• Ability to deal appropriately with challenging or difficult situations.
• Ability to follow Practice policies, procedures and protocols.
• Ability to work independently and as part of a team.
• Ability to recognise when assistance is required and seek support appropriately.

Desirable

• Experience using EMIS, Docman and Accurx.
• Experience working with electronic patient records.
• Experience of processing electronic correspondence and online patient requests.
• Knowledge of NHS services and Primary Care processes.

Qualifications

Essential

• Good standard of general education.
• Ability to read, write and communicate clearly.
• Willingness to undertake relevant training and learn new systems and procedures.

Desirable

• Qualification or training in administration, customer service, healthcare or a related area.
• Relevant NHS or Primary Care training.

Experience

Essential

• Experience of working in a customer-facing, administrative or service environment.
• Experience of dealing with members of the public in a professional and courteous manner.
• Experience of using computerised systems as part of a working environment.
• Experience of handling confidential or sensitive information.
• Experience of working in a busy environment and managing multiple tasks.

Desirable

• Previous experience in a Primary Care setting, such as a GP Practice, Primary Care Network or other NHS primary care environment.
• Previous experience working in an NHS or healthcare setting.
• Experience using EMIS, Docman, Accurx or other GP Practice systems.
• Experience processing prescriptions or prescription-related queries.
• Experience processing clinical correspondence, scanning, coding and filing documents.
• Experience using an online consultation or triage system.
• Experience undertaking patient recalls, QOF-related administration or patient list administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Forge Close Surgery

Address

Forge Close Surgery

Forge Close

Bromley

BR2 7LL

United Kingdom

Employer's website

https://www.forgeclosesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

You can find further details about the role, including key responsibilities and accountabilities, alongside the organisational structure and person specification in the attached Job Description and other supporting documents.

Person Specification

Qualifications

Essential

• Primary medical degree
• On GMC GP Register with a minimum of one year's post-CCT experience in the specialty
• Current licence to practice and fully engaged in annual appraisal and revalidation
• Membership/Fellowship of a College, Faculty, professional association and/or regulatory body
• Attendance at courses aimed to support educational development (example: educator courses, Train the Trainer, etc.)
• On the Medical Performers list and be actively engaged in GP clinical practice.

Skills

Essential

• A strong sense of vision and ability to innovate
• Politically astute with an ability to sensitively manage complexity and uncertainty
• Ability to problem solve and maintain objectivity
• Strong interpersonal, communication, written and presentation skills
• Ability to quickly establish personal and professional credibility with colleagues and other key stakeholders
• Excellent organisational and time management skills
• Committed to own personal development and an ability to support others to develop and progress

Experience

Essential

• Experience of working with learners or doctors in training in an educational context
• Demonstrable track record of delivery in service and education
• Understanding of developments involving the relevant Colleges/Faculties, professional bodies, related NHS organisations and regulatory bodies
• Active involvement in, and up to date with, appraisal processes

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS England

Address

Regatta Place

Summers Road

Liverpool

L3 4BN

United Kingdom

Employer's website

https://www.england.nhs.uk/about/working-for/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations including complex cases
• Request investigations (e.g. imaging, blood tests) and make appropriate referrals
• Create tailored self-management plans to support behavioural change and recovery
• Use full scope of practice - including prescribing and injection therapy (if qualified)
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs)

Collaboration & Development

• Work as part of a GP-based MDT and build positive relationships with practice staff
• Educate colleagues on MSK triage pathways and provide informal guidance
• Support clinical audits and service improvement initiatives
• Help shape and refine local MSK care pathways

Leadership & Learning

• Engage in supervision and peer reflection sessions
• Continue your development against the HEE Roadmap to Practice
• Contribute to clinical governance and mentoring where appropriate

Key Skills

• Confident and friendly with a collaborative approach to integrating into GP practice teams
• Able to build strong relationships with GPs, receptionists, nurses, and MDT members
• Excellent communication and clinical reasoning skills
• Calm, resilient, and proactive in a fast-paced, evolving healthcare setting
• Comfortable with digital tools and modern clinical systems
• Committed to high standards of ethical, professional, and patient-centred care

Person Specification

Qualifications

Essential

• A degree in Physiotherapy with HCPC and CSP registration.

Desirable

• Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• Qualified independent prescriber
• Qualified injection therapist

Experience

Essential

• Minimum 5 years post-graduate clinical experience
• Minimum 3 years MSK clinical experience
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• Active CPD portfolio aligned to the 4 pillars of advanced practice

Desirable

• Prior FCP or MSK triage experience (private or NHS)
• Experience working in GP practices
• Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Grove Street

Edge Hill

LIVERPOOL

L7 7HG

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

What inspired you to become a nurse?

Was it the desire to make a real difference through Kind Care? Or the drive to keep learning and growing in a profession thats always evolving working side by side with multi-disciplinary teams?

Whatever your reason for choosing care, at HC-One The Kind Care Company we offer a career where your compassion and dedication are truly valued.

Whether youre an experienced registered nurse or looking for a new and meaningful direction, working in a care home environment can be incredibly fulfilling.

Its a role that reflects the true heart of nursing combining clinical expertise with the opportunity to form genuine, lasting connections with Residents and their families.

Were looking for kind, compassionate nurses to join our committed care home teams. In return, we offer competitive, experience-based pay and an attractive package of rewarding benefits.

At HC-One, kindness is more than a wordits a way of life. We believe that caring for people means caring about what matters most to them, so we can support them to live their best possible lives.

To provide the kindest possible care, everyone at HC-One brings and nurtures five key qualitieswhat we call Kindness the HC-One Way:

• We are curiousasking questions, seeking to understand.
• We are compassionatewalking in the shoes of others.
• We are creativefinding practical ways to make things happen.
• We are courageoussupporting residents to live the life they choose.
• And we are dependablepeople can always count on us.

We champion inclusivity, fostering a workplace where everyone feels valued, respected, and empowered to be themselves. Our diverse workforce helps us learn from one another and better reflect the communities we serve. We welcome applicants from all backgrounds into our HC-One family and prioritise inclusive working practices across everything we do.

We are also enhancing the way we support residents through digital care planning. This technology is helping us streamline care, improve outcomes, and make daily tasks more efficient. As we continue to grow our digital capabilities, were looking for team members who are comfortable with technologyor open to learning. You'll be supported every step of the way.

We care about our colleagues and are committed to supporting your personal and professional development. From the moment you receive a job offer, we aim for the quickest possible turnaround to get you started, with full support every step of the way. With clear career pathways, continuous professional development, and postgraduate programmes, HC-One will invest in your growthopening up opportunities at regional and national levels.

Please note: We are only able to consider applications from individuals who already have the full right to work in the UK. Unfortunately, we cannot offer sponsorship or accept applications from those on a time-limited visa. Applications that do not meet this criteria will not be progressed.

• Paid Enhanced DBS/PVG
• Pay rate is subject to experience and qualifications
• Free uniform
• Homemade meals whilst on shift
• Company pension scheme
• 28 days annual leave inclusive of bank holidays (contract dependent)
• Group life Assurance cover
• Wagestream - financial wellbeing and flexible access to pay as you need it
• Award-winning learning and development opportunities, with dedicated support to achieve additional qualifications.
• GP online - a service providing around the clock GP consultation via an interactive app - available to you and your children under 16.
• An opportunity to learn from experienced Colleagues as part of an outstanding and committed team.
• Colleague discounts access to over 1600 high street discounts including carefully selected discount partners.
• Wellbeing - free of charge access to an independent and confidential Employee Assistance Programme. This gives Colleagues and their families access to 24/7 365 support for a whole range of issues including physical, mental, and financial issues.

Person Specification

Qualifications

Essential

• Nurse degree qualified and NMC Pin

Desirable

• Nurse degree qualified and NMC Pin

Experience

Essential

• Nurse degree qualified and NMC Pin

Desirable

• Nurse degree qualified and NMC Pin

Additional Criteria

Essential

• Nurse degree qualified and NMC Pin

Desirable

• Nurse degree qualified and NMC Pin

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HC-One

Address

Coychurch Road

Pencoed

Bridgend

CF35 5LP

United Kingdom

Employer's website

https://apply.hc-one.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Communicating with staff at all levels in the organisation and external contractors, face to face and using a variety of technology.

To use and follow legislation and policies, applying knowledge to provide advice, support, guidance and assurance to ensure the organisation is compliant in areas relevant to Estates & Facilities provision.

Create databases for recording and monitoring the financial details of services provided and tendered.

The design and implementation of systems and procedures to ensure the smooth running of Estates & Facilities provisions.

Self-motivation to prioritise and organise own work and that of the team when required, to incorporate any unexpected changes that may occur.

The co-ordination of the Estates & Facilities Management Team, negotiating individual diaries, service meetings and staff training.

To audit standards of cleanliness within Livewell buildings, food safety standards within kitchens, and waste audits, create action plans and monitor outcomes.

Postholder must be able to work flexibly between 8am and 5pm but this may be subject to change to meet service needs.

FACILITIES MAIN DUTIES/RESPONSIBILITIES

Communicate and build relationships face to face, via the telephone, letter and email with all staff groups at all levels in all departments within the organisation, dealing with sensitive and confidential information on occasion. Providing advice and information as required and signposting to the correct department if required.

Communicate and build relationships with external contractors face to face, via the telephone, letter and email, dealing with any discrepancies and invoicing, so requiring a calm manner and knowledge of systems, procedures and policies.

Use knowledge of legislation policies and codes of practices, i.e. waste disposal, Health and Safety and COSHH to provide advice, support, guidance and assurance to ensure the organisation is compliant in areas relevant to Facilities provision.

Apply and use knowledge of personnel organisational policies such as risk, absence management, and uniform to create paperwork to allow the recording and monitoring.

Create and maintain databases for recording and monitoring the financial details of services provided and tendered.

Implement filing systems for the Facilities Team to use and follow.

Co-ordinate the Facilities Management Team negotiating and planning diaries, training and meetings.

To provide administrative support to the Facilities Management Team.

Record absence and sickness.

Create requisitions, producing and implementing the appropriate paperwork for Facilities staff to use.

Organise and plan work day prioritising own work and that of others, incorporating any changes that may occur.

Motivate staff and facilitate basic ICT training.

Physically deliver or arrange delivery of domestic stores to units/clinics if requested.

To monitor standards of cleanliness in accordance with National Standards of Cleanliness and compliance with LSW Safe Catering Practices throughout the organisation. Postholder will need to travel between different LSW sites.

To record and create action plans and ensure these are completed.

To re-audit as required. To undertake annual kitchen audits and present outcomes and results.

To undertake annual waste audits and present outcomes and results. To assist with the annual cleanliness environment audits.

To ensure Safe Catering Practices and Food Safety Legislation is compliant throughout the organisation. To keep updated on any changes to legislation.

To maintain Food Safety Training database, booking food handlers onto training and supporting staff to access and complete. To email PT&D once completed for recording on ESR.

ESTATES MAIN DUTIES/RESPONSIBILITIES

Provide first point of contact for the Estates helpdesk through telephone, email and web portal enquiries regarding all issues relating to the Estates department, including queries from any LSW staff, contractors and suppliers. Determine whether it relates to maintenance or new work.

Operate the bespoke software system, Planet Enterprise system on a daily basis.

To record customer calls onto Planet Enterprise, prioritise as necessary, following processes you will produce work orders and ensure the same are sorted into relevant trades and issued to the Maintenance Manager or Supervisor and if requested to a relevant Contractor included on the approved lists.

Ensure that all email enquiries via the Estates Helpdesk mailbox are responded to promptly and courteously and that messages actioned and followed up with minimum delay, exercising initiative when drafting responses.

To provide timely contact with Maintenance Manager or Supervisor on all urgent matters.

To prepare and take notes for and during Daily Huddle to include previous days Helpdesk review of urgent jobs raised and quotations received/required.

Daily closing of completed Work Orders, ensuring all information is accurate. Regular follow up reports to be sent to Maintenance Supervisor for review.

To ensure all unactioned Open Calls on Planet Enterprise are reviewed on a daily basis and those requiring further information are reviewed on a weekly basis.

To review incoming Engineers Reports, report/raise follow up work and file paperwork accordingly.

To input Call Out Reports onto Planet, raise any follow up work, complete, scan and file paperwork.

To log receipt of Condemned Notes and inform relevant people that equipment is no longer usable.

To assist the Maintenance Supervisor in PAT Testing of Hybrid Workers equipment process.

To manage and maintain the quotation procedure ensuring it is kept up to date at all times.

Create purchase order requisitions including data input, progressing, saving of associated documentation, forwarding to suppliers and keeping track of progress.

To manage and maintain the job audits procedures on a monthly basis.

Assist Estates Support & Helpdesk Manager to process and pass for payment incoming invoices via Oracle in a timely manner in accordance with business processes, confirming details and costs are accurate before processing.

Assist Contractors and Suppliers with invoices queries / non-payments of invoices.

Enter invoice details onto Planet Enterprise ensuring invoices correspond and no duplication or overcharge occurs.

Responsible for generating and maintaining financial monitoring for the Estates Department; eg liaising with contractors & suppliers to establish if work has been completed/to ensure all invoices are sent in a timely manner.

Able to work on own initiative, prioritising work within defined policies and procedures to set timescales.

Be proactive and contribute ideas for improvement in the way the service is delivered.

Provide a general administration to include scanning, photocopying, circulating of information and minute taking.

COMMUNICATIONS AND RELATIONSHIPS

Liaising with links across the southwest peninsula including:

Building users

Both clinical and non-clinical staff

Members of the public

External contractors

Other appropriate bodies as needed