Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications and Knowledge

Essential

• Master's degree in Pharmacy (or equivalent).
• Member of GPhC
• Postgraduate clinical specialist knowledge e.g. Diploma or MSc
• Evidence of CPD
• Non Medical prescriber or willingness to work towards qualification within first 12 months

Desirable

• Achieved Advanced Practice RPS Credentialing or willingness to work towards credentialing within first 12 months of post
• RCP member

Experience

Essential

• Recent Hospital pharmacy experience including experience in clinical pharmacy practice in a ward setting
• Experience of monitoring financial expenditure
• Experience of planning audit, quality improvement or research
• Experience of working effectively within a multi-disciplinary team
• Proven ability to work independently.
• Experience of workplace tutoring/mentoring

Desirable

• Experience of delivering training programmes/lectures
• Experience of successfully managing and implementing change
• Experience working within Oncology/ Haematology clinical practice

Skills and attributes

Essential

• Up to date knowledge of pharmacology, therapeutics, and principles of medicines management
• Organised, innovative, and enthusiastic
• Analytical and computer skills
• Ability to build rapport with patients, students, and staff
• Flexible and adaptable to changing demands and situations
• Highly motivated
• Excellent verbal and written communication skills

Desirable

• Welsh language skills
• Knowledge of patient self-administration systems, one-stop dispensing systems
• Management/leadership skills
• Knowledge and experience of quality improvement methodology

Knowledge and understanding

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Personal qualities

Essential

• Meets all essential criteria as per attached job description/person specification

Desirable

• Meets all desirable criteria as per attached job description/person specification

Other

Essential

• Ability to travel between sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Nevill Hall Hospital

Brecon Road

Abergavenny

NP7 7EG

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Working closely with SPINE PCN GPs- IP's to resolve day-to-day issues related to medication.

To act as point of contact in the practice for all medicines related queries for health care professionals and patients.

To manage the repeat prescribing reauthorisation process by reviewing requests for repeat prescriptions and medicines reaching review dates.

To undertake medication reviews of patients including those with multiple long term conditions and polypharmacy to improve patient outcomes and maximise cost-effective prescribing. Some reviews may need to be undertaken in the patients home.

Ensure that the practice repeat prescribing policy is regularly reviewed and that it is being adhered to with the aim of reducing waste and improving safety.

Contribute to reductions in medicine-related hospital admissions and readmissions by supporting patients to get the best outcomes from their medicines and identifying and addressing medicines-related issues.

To support patients recently discharged from the hospital by ensuring they understand their medication, any changes that have happened recently and have a timely supply.

To facilitate good working relationships between the practice and Community Pharmacies and Hospital Pharmacies.

To follow up issues highlighted by Medicines Use Reviews carried out in local Community Pharmacies.

To support the practice in delivering on Prescribing Indicators, Prescribing Budget, QOF, Locally Commissioned Services and the QIPP agenda.

To undertake minor ailment clinics or triage.

Manage practice formularies to improve the quality, safety and cost effectiveness of prescribing.

Log and action drug withdrawals and alerts e.g. monitoring CAS and MHRA alerts aimed at improving medicines safety.

Where appropriate, review pathology results for patients on known medicines.

To qualify as a prescriber if this has not already been done.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality and safety of prescribing.

To undertake medication audits.

To produce patient information leaflets and posters and run medicine awareness projects throughout the year.

To attend the CPPE training and development program.

Awareness of and compliance with all relevant practice policies and guidelines.

Reporting on Significant Events.

Contributing to the development of computer-based patient records on EMIS Web.

Contributing to the summarising of patient records and SNOMED-coding patient data.

Participate in regular staff training sessions to ensure development of skills and knowledge; to assess own learning needs and undertake learning as appropriate.

Participate in clinical, multi-disciplinary and whole team meetings.

Observe and comply with all appropriate statutory requirements in relation to Child and Adult Safeguarding and to be familiar with the reporting process should his be required.

Contribute to policy development and implementation of procedures and guidelines in relation to their own area of work.

Attending any Protected Learning Time sessions provided by either the CCG for the Practice or by the Practice itself.

Person Specification

Experience

Essential

• To be a qualified Clinical Pharmacist with a minimum of two years experience in the Pharmaceutical Industry.
• Excellent interpersonal and communication skills
• Ability to work independently and as part of a team and performed effectively under pressure.
• To be part of the planning, developing, and supporting the introduction of new working processes within the practice to optimise the quality and safety of prescribing.
• Be highly motivated with excellent clinical timekeeping.
• Ability to consistently observe and comply with all appropriate statutory requirements in relation to Child and Adult Safeguarding and to be familiar with the reporting process should this be required.
• Contribute to the summarising of patient records and SNOMED-coding patient data.

Qualifications

Essential

• Qualified Pharmacist and registered with GPhC
• Diploma or equivalent post-graduate qualification
• Independent Prescriber
• Post-registration experience
• Enhanced DBS check in required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Farnham Road Practice

Address

301 Farnham Road

Slough

SL2 1HD

United Kingdom

Employer's website

https://farnhamroadpractice.co.uk/index.aspx (Opens in a new tab)

Job description

Job responsibilities

To be responsible for the efficient management and direction of the administration team, ensuring all administrative duties are performed effectively and to the required standard, meeting the objectives of the practice.

Please see full job description.

Person Specification

Experience

Essential

• Previous experience of supervising or managing a team, with evidence of taking responsibility for people, performance and day-to-day service delivery.
• Demonstrable experience of managing staff performance, sickness absence and difficult conversations appropriately and confidently.
• Experience of recruitment, interviewing, induction, probation and staff development.
• Experience of undertaking staff appraisals and one-to-one meetings.
• Experience of organising, prioritising and overseeing the work of a busy administrative or customer-facing team.
• Ability to delegate effectively, monitor completion of work and hold staff appropriately accountable.
• Confidence to make day-to-day management decisions independently and escalate appropriately when required.
• Experience of implementing and maintaining standards, processes and consistent ways of working within a team.
• A good understanding of customer care and effective complaint handling.
• Experience of dealing with members of the public, including challenging or sensitive situations.
• Experience of dealing with external organisations at management level.
• Knowledge of employment law, health and safety legislation and risk assessment relevant to the role.
• Practical experience of staff training, development and motivation.
• Confident using digital systems and able to learn new software and administrative processes quickly.
• Experience of complex administration and record keeping in an office environment.
• Adaptable and comfortable dealing with changing priorities while maintaining a management overview.
• Ability to understand and learn new software and administrative procedures.
• Ability to remain calm under pressure and apply sound judgement and common sense when dealing with unusual situations.
• Reliable and accurate in all aspects of work.
• Able and willing to work fully on-site, providing a visible management presence to the admin team.
• Flexible to work different shifts in line with business needs.
• Either a formal qualification in Management, Leadership, Customer Services or a related discipline OR equivalent practical experience in supervising or managing a team.

Desirable

• Previous NHS or GP practice experience.
• Experience using EMIS clinical software.
• Previous experience in an analytical or service-improvement role.
• Checkable employment history of at least three years.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Park Practice

Address

9 Broadwater Way

Eastbourne

East Sussex

BN22 9PQ

United Kingdom

Employer's website

https://www.parkpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core responsibilities of the Salaried GP may include, on occasion, additional duties dependent upon workload and staffing requirements:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the primary care contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing administration in a timely manner, including referrals, repeat prescription requests and associated clinical administrative tasks

f. On a rotational basis, undertaking telephone triage and duty doctor responsibilities

g. Maintaining accurate clinical records in line with policy, guidance and good clinical practice

h. Working collaboratively and contributing fairly to the practice workload

i. Adhering to best practice guidance and participating in audit and quality improvement processes

j. Contributing to continuous improvement and quality initiatives within the practice

k. Attending and contributing effectively to practice meetings as required

l. Supporting the development and maintenance of the practice, including clinical governance and training

m. Ensuring compliance with appraisal and revalidation requirements

n. Supporting continued professional development across the wider practice team

o. Supporting the training of medical students and other learners where appropriate

p. Supporting the partners in achieving the strategic aims of the practice

q. Reviewing and adhering to practice protocols and policies

r. Promoting collaborative working and a culture of continuous improvement

More details are available within the attached Job Description.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent
• JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of working in a primary care environment
• Commitment to continued professional development
• General understanding of the primary care contract

Desirable

• Experience of clinical audit and quality improvement activities

Eligibility

Essential

• Full GMC registration
• National Performers List registration England
• Appropriate medical defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practise independently in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Chorlton Family Practice

Address

1 Nicolas Road

Chorlton

Manchester

Greater Manchester

M21 9NJ

United Kingdom

Employer's website

https://www.chorltonfamilypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary:

The practice nurse will work as part of the primary healthcare team providing the below services to the patients of the practice.

Job responsibilities:

Chronic disease reviews - specifically Diabetes

Assist in and perform routine tasks related to patient care as directed by the GPs or other Clinicians

Maintain general tidiness and cleanliness of nurses and treatment rooms

Participation in administrative systems in the Practice

At all times there will be a need to maintain accurate records

• A duty to advise senior nurses of potential problems or errors within the range of assigned tasks

Any other delegated duties appropriate to the post

Person Specification

Qualifications

Essential

• Registered Nurse - adult
• Qualified in Phlebotomy
• Diabetes qualification

Desirable

• Chronic disease management - Asthma, COPD

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Panton Practice

Address

14 Gervis Road

Bournemouth

BH1 3EG

United Kingdom

Employer's website

https://thepantonpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Job Title: Patient Health Care Navigator
• Location: Camberwell
• Hours of work: Full Time
• Salary: Full Time Equivalent £26436.80, 40 hrs per week

We are seeking an enthusiastic Patient Health Care Navigator to join our established team and be a part of a company that really makes a difference.

You will be based in our GP surgery and you will be responsible for providing a high-quality and efficient administration service, with the responsibility for inbound and outbound patient calls. This is an important position within our business as you will be the first point of contact for all our patients, you will be expected to provide a friendly and supportive environment for patients and visitors at all times.

You will also be relied upon to provide an essential support function to the clinical and management teams, so that they can deliver the best care and provide the full range of NHS Primary Medical Services. You must work with autonomy and a high degree of confidentiality, sensitivity, discretion, empathy and tact.

This is a great opportunity for some one that really wants to have an impact on people's lives, to join a supportive and patient committed team.

Role Requirements

• Experience of clerical and administrative work
• Clear thinking and have an analytical approach
• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Who we are

Omnes Healthcare is a growing, forward-thinking organisation delivering NHS Primary and Secondary Care services since 2006. Supporting patients across multiple sites, we combine clinical excellence with innovation to improve lives.

As part of the Evergreen Group, we also lead on digital health and genomics projects, including the Evergreen Life app, which empowers people to take control of their health.

Our mission is to enhance healthy and happy life years through high-quality, personalised, and accessible care. Our vision is to be a trusted leader in healthcare, known for innovation, compassion, and real impact.

We live by four core values:

• Caring – Respect and compassion in everything we do
• Inclusive – Empowering diverse voices and teamwork
• Evolving – Driving continuous improvement and innovation
• Ambitious – Striving for high standards and real impact

Whether your role is clinical or corporate, it matters. We’re committed to creating a positive, inclusive, and supportive environment where all colleagues can thrive.

Omnes Healthcare are an inclusive employer. If you require any adjustments during the recruitment process, we will be more than happy to help.

Benefits

• 25 days holiday plus bank holidays, plus an extra day off for your birthday
• Excellent work-life balance
• Clinical progression and training cost support
• Full indemnity cover for all work undertaken
• NHS Discount & Support Schemes
• Employee Assistance Programme
• Sick pay, enhanced maternity/paternity leave
• Salary sacrifice schemes (electric car, cycle to work)
• Life insurance (3x salary), healthcare cash plan, charitable giving scheme

Apply today to join a patient-focused, innovative team and make a real difference in health care.

Person Specification

Qualifications

Essential

• Experience of clerical and administrative work

Desirable

• Experience of clerical and administrative work

Experience

Essential

• Able to work as part of a team, to promote a good team spirit
• Able to be sensitive and assertive as appropriate
• Experience in a client facing/customer service position
• Be motivated and able to work independently

Desirable

• Clear thinking and have an analytical approach

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Omnes Healthcare Limited

Address

Parkside Medical Centre

52 Camberwell Green, London

Camberwell

All UK

SE5 7AQ

United Kingdom

Employer's website

http://omneshealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Education and Qualifications

Essential

• Educated to GCSE grade C or above (or equivalent) in English Language and Maths
• ICT Qualification (e.g. EDCL) including Microsoft Packages

Knowledge, Skills, and Abilities

Essential

• Understanding of administrative and reception duties including filing

Experience

Essential

• Previous receptionist experience in a healthcare setting

Desirable

• Previous NHS experience

Personal Qualities

Essential

• Excellent/Professional telephone/reception manner
• Flexible Approach to duties
• Able to work under pressure and to meet deadlines whilst maintaining a high stand of customer service and accuracy
• Proven Organisational Skills
• Confidence to manage difficult conversations with patients, relatives and carers
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate others
• Ability to work independently and part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Bristol Royal Children's Hospital

Upper Maudlin Street

Bristol

BS2 8BJ

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Patient contact and referral support

• Act as a first point of contact for patients, responding to incoming and outgoing telephone calls in a calm, professional and helpful way.
• Support patients to understand the next steps in their care, providing clear information, signposting and non-clinical guidance where appropriate.
• Manage daily referrals from GP practices, patients and other NHS providers, ensuring queries and issues are followed up in a timely way.
• Assess and resolve patient queries relating to referrals, appointments and diagnostic tests, escalating concerns where appropriate.
• Offer choice to patients where appropriate, helping them consider their non-clinical preferences and make informed decisions about provider options.

• Book, amend and manage patient appointments using relevant clinical and administrative systems, including SystmOne and e-Referral Service.
• Support patients through their care pathway, ensuring appointments, follow-ups and related administration are completed accurately and on time.
• Prepare information for clinics, including ensuring clinicians have the relevant notes and supporting documentation available.
• Action clinic outcomes, including booking follow-up appointments, preparing clinic outcome letters and managing DNAs in line with service processes.
• Arrange appointments for bloods and diagnostic tests (e.g. x-rays, MRIs, ultrasounds), and liaise with diagnostic departments to obtain results.
• Support the proactive scheduling and maintenance of MSK clinics, including first appointments, follow-ups and telephone appointments.
• Support the Operations and Governance Coordinator with clinic capacity planning, helping to ensure available capacity is used effectively and delays are avoided.

• Record and maintain accurate patient information across clinical, referral, administrative and paper-based systems.
• Ensure information is handled safely and confidentially, following Here processes, protocols and information governance requirements.
• Check the accuracy and quality of data using available reporting tools, correcting or escalating issues where needed.
• Support patient safety by carrying out agreed administrative cross-checks, helping to identify missing, incomplete or inconsistent information and escalating any concerns in line with service processes.
• Maintain good data quality to support safe patient care, service monitoring and effective pathway management.
• Support governance-related administration where required, including Subject Access Requests and other tasks linked to patient records or service processes.

• Liaise professionally with GP practices, hospital teams, community services, diagnostic departments, clinicians and other colleagues involved in patient care.
• Communicate clearly with external providers and internal teams to resolve queries, support referrals and enable the smooth running of the service.
• Support GP practices where appropriate with Here processes, helping to build effective working relationships and clear communication.

• Plan and prioritise own workload, working independently within agreed processes and seeking advice when needed.
• Work flexibly as part of the wider Patient Care Advisor team, supporting colleagues and responding to changing service needs.
• Contribute to a positive team culture by being willing to learn, share knowledge, support improvements and adapt to change.
• Attend team meetings, briefings, one-to-ones and training sessions as required.
• Support the training of colleagues on core Here and MSK service processes where appropriate.
• Provide site cover and support for community appointment days.
• Postholder will be required to travel across community and clinical sites to provide reception cover as required.

• Work flexibly across clinical and community locations within East Sussex where required.
• Hybrid working may be available after successful completion of training, subject to agreement with the postholder's line manager and service needs.
• Occasional weekend working may be available, subject to service needs.

Person Specification

Skills

Essential

• Effective communication, both face to face and on the telephone with a range of people in various situations
• Excellent telephone manner, managing calls in a professional way
• Good listening skills, with the ability to remain attentive to relevant information and respond appropriately within a busy working environment
• Thorough approach to recording accurate information and data entry
• Positive and solution focused approach

Experience

Essential

• Previous experience in an administrative role
• Able to work with a professional team
• Experience of customer care or similar service industry practices
• Previous experience of using Word, Excel and Outlook

Desirable

• Able to comply with patient confidentiality and Data Protection requirements
• Experience of patient administration systems and/or appointment booking systems
• Experience of dealing with difficult conversations by telephone
• Knowledge of principles of care e.g. First do no harm, and patient confidentiality

Qualifications

Essential

• NVQ Level 3, Certificate of Higher Education and/or equivalent experience

Qualities

Essential

• Proven record of good timekeeping and attendance.
• Able to show an understanding of issues relating to equal opportunities.
• Skilful handling of situations with consideration for others.
• Able to participate in a flexible working pattern, including late rota shifts, to meet the needs of the service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Care Unbound Ltd t/a Here

Address

The substantive base for this post is currently under review and will be confirmed prior to appointment.

The postholder will be required to work across clinical and community sites in East Sussex geography.

East Sussex

BN22 9NQ

United Kingdom

Employer's website

https://hereweare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide a welcoming, efficient and professional reception and administrative service to patients, visitors and the wider practice team. The post holder will support the delivery of high-quality patient care by assisting patients with appointments, enquiries and administrative tasks while maintaining confidentiality at all times.

Main Responsibilities

• Provide a professional and courteous reception service to patients and visitors.
• Deal with patient enquiries, both face-to-face and over the telephone.
• Book, amend and cancel appointments as required.
• Contact patients regarding appointment changes and clinic updates.
• Register new patients and maintain accurate patient records.
• Process repeats and acute prescription requests in accordance with practice procedures.
• Use the clinical computer system to update and retrieve patient information.
• Process incoming and outgoing correspondence, including emails and electronic documents.
• Action tasks and requests received from clinicians and other practice staff.
• Support practice call and recall systems and patient communications.
• Liaise with pharmacies, hospitals, community services and other healthcare professionals regarding patient care.
• Manage challenging situations professionally and sensitively, following practice policies and procedures.
• Undertake general administrative duties to support the smooth running of the practice.

Other Duties

• Adhere to practice policies, procedures and protocols.
• Maintain high standards of confidentiality and data protection.
• Support colleagues by providing holiday and sickness cover where appropriate.
• Open or close the practice in accordance with practice procedures when required.
• Assist in maintaining a safe, clean and welcoming environment for patients and staff.
• Undertake any other duties appropriate to the role as requested by the Practice Manager or Partners.

Confidentiality

The post holder will have access to confidential information relating to patients, staff and the practice and must maintain strict confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.

Health & Safety

The post holder is responsible for promoting and maintaining a safe working environment by following practice Health & Safety and Infection Prevention and Control policies, reporting hazards and attending mandatory training.

Equality, Diversity and Inclusion

The post holder will treat patients, carers and colleagues with dignity and respect and support the practice's commitment to equality, diversity and inclusion.

Personal Development

The post holder will participate in training, appraisals and professional development activities appropriate to the role and take responsibility for maintaining and developing their skills and knowledge.

Communication

The post holder will communicate effectively with patients, carers, colleagues and external organisations, adapting communication methods to meet individual needs.

This version is much more concise, modern and attractive to applicants while retaining all the key responsibilities and governance requirements.

Person Specification

Qualifications

Essential

• A general standard of education, including good literacy, numeracy and IT skills.

Desirable

• A good general standard of education is preferred; however, we welcome applications from candidates who can demonstrate relevant skills, experience and the ability to perform the duties of the role effectively.
• Previous experience working in a GP practice, healthcare setting or NHS environment
• Experience using clinical systems such as EMIS Web.
• Knowledge of NHS services and primary care processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great Homer Street Medical Centre

Address

First Floor, Mere Lane Health Centre

49-51 Mere Lane, Anfield

Liverpool

Merseyside

L5 0QW

United Kingdom

Employer's website

https://www.greathomerstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration
• Annual appraisal and revalidation (when appropriate)
• Be on the NHSE medical performers list

All applicants should have skills including:

Essential

• Good understanding and experience of chronic disease management, and primary prevention and screening services;
• Ability to take responsibility for your own career development, learning and performance and are responsible for ensuring that all your mandatory training is in date;
• Awareness of and compliance with all relevant practice policies and guidelines, e.g. prescribing, confidentiality, data protection, health and safety;
• Commitment to life-long learning and audit to ensure evidence-based best practice;
• Excellent interpersonal and communication skills in a confidential manner.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Careers

Address

Lawson Pl,

Bury St Edmunds

Suffolk

IP32 7EW

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Tasks and Responsibilities of the Post

Utilise professional skills to assess, plan and implement and deliver care to patients who are in an acute phase of their illness.

Organise the provision of care and act as named professional within a care team for a specified group of patients.

To function as a member of a multidisciplinary team taking appropriate responsibility for the implementation of the decisions made by the team.

Ensure planned nursing care is implemented and evaluated.

Participate in training programmes for both trained and untrained staff.

In conjunction with the university and senior staff nurses ensure training programmes/objectives for student nurses are implemented.

To be responsible for implementing drug administration procedures according to policy.

Maintain standards of care to highest level within available resources.

To actively participate in line management and appraisals with senior and junior members of staff.

To liaise effectively with other wards and services. To develop and maintain relationships with providers statutory and non-statutory

To maintain confidentiality in respect of the patient/client at all times.

Communicate clearly with patients, their families and all other mental health professional groups about their health problems and care plan.

Play an active role in CPA multi disciplinary reviews and ward rounds, reporting on the assessment of the patients progress and participating further in MDT Care Planning.

Ensure that patients are encouraged to play a part in the Care Plan they receive to promote person centred planning.

Attend and participate in meetings ie. Case Conference, Mental Health review tribunals and Best Interests meetings.

To actively participate and provide clinical supervision

To have a working knowledge of Livewell Southwests Policies and Guidance.

To undertake Physical Intervention training as provided by the Trust.

To ensure compliance with the Trusts clinical record keeping policy

To have a competent and robust knowledge of legislation including Mental Health Act, Mental Capacity Act and Deprivation of Liberty safeguards.

To support the Induction and Preceptorship program.

To ensure mandatory training is up to date and be able to undertake in their own workplace.

To be able to assess and manage risk for their personal safety and the safety of their colleagues within the relevant policies

To work in accordance with the NMC guidelines around CPD.

To at all times work within the NMC Code of Conduct

To participate in new service developments.

The post holder is required to comply with all infection control, policies and guidance, attend relevant updates and report issues of concern to their immediate line manager (if no action or explanation received, then it is the individuals responsibility to escalate to Director of Operations / Chief Executive office).

Person Specification

Qualifications

Essential

• RMN/ RGN
• Current registration with NMC
• Degee/Diploma qualified

Knowledge

Essential

• Mental Health Act /Mental Capacity Act / Deprivation of Liberty
• Dementia and cognitive impairment
• Assessment of risk
• Policies and procedures
• Mental Health and physical health care
• Record keeping
• MDT working
• IT skills

Desirable

• Networking with other agencies
• Ethical issues in relation to Mental Health
• Audit

Experience

Essential

• Experience in a variety of settings (including during a pre-registration programme)
• Medication Administration

Desirable

• Mentorship experience

Skills

Essential

• Assessment Skills
• Communications Skills
• Leadership Skills
• Teamwork Skills
• Ability to undertake breakaway / physical intervention

Desirable

• Supervision of Junior Staff
• Ability to support learning

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Livewell Southwest

Address

200 Mount Gould Road

Mount Gould

Plymouth

Devon

PL4 7PY

United Kingdom

Employer's website

https://www.livewellsouthwest.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Advanced Clinical Practitioner will provide autonomous clinical care across NEMS urgent care services. The role is designed to provide a true mix of telephone and face-to-face consultations, supporting patients across Integrated Urgent Care Services, urgent treatment centres and other agreed service models.

The post holder will be an experienced registered clinician, able to assess, diagnose, treat, refer and discharge patients with undifferentiated urgent care presentations. They will work within their professional registration, agreed scope of practice, NEMS policies and local clinical pathways.

Telephone consultations will usually be undertaken within Integrated Urgent Care Services. Following induction, and where agreed by the service, some telephone consultation work may be undertaken remotely from home, provided that the post holder is meeting agreed KPIs, quality standards, governance requirements and information governance expectations.

Face-to-face work will include assessment and management of patients presenting to NEMS urgent treatment services. The post holder will be expected to recognise serious illness, clinical deterioration, safeguarding concerns, mental health risk and presentations requiring escalation or transfer to another service.

The post holder will work flexibly across NEMS sites and services in line with service need. They will also support clinical supervision, learning, audit, incident review and service improvement, ensuring that care remains safe, effective, patient centred and financially sustainable.

The post holder will have responsibility for the following areas:

o Autonomous telephone and face-to-face assessment of patients with urgent care needs

o Safe clinical decision-making, including treatment, discharge, referral, transfer and safety-netting

o Recognition and escalation of serious illness, clinical risk and safeguarding concerns

o Clinical leadership, supervision and support for the wider team

o Participation in governance, audit, learning and service improvement activity

Clinical Practice and Service Delivery

Work as an autonomous Advanced Clinical Practitioner across NEMS urgent care services, providing both telephone and face-to-face consultations.

Assess, examine, diagnose, treat and safely discharge or refer patients with undifferentiated urgent care presentations.

Make safe decisions around admission, transfer, referral, follow-up and safety-netting, working within professional competence and agreed local pathways.

Recognise and act on serious illness, clinical deterioration, safeguarding concerns, mental health risk and presentations that require escalation to another service.

Request and interpret appropriate investigations, including blood tests, urine tests, ECGs and imaging, in line with local policy, competence and relevant regulations.

Prescribe, review and advise on medicines where qualified to do so, or use agreed local medicines mechanisms within scope.

Maintain clear, accurate and timely clinical records, including assessment findings, clinical reasoning, advice given, decisions made and onward plans.

Telephone Consultations

Undertake telephone consultations within Integrated Urgent Care Services, using safe clinical assessment, decision-making and documentation.

Recognise the limitations of remote assessment and arrange face-to-face review, ED attendance, ambulance response or other escalation where clinically required.

Provide clear advice and safety-netting to patients and carers, ensuring that the plan is understood and documented.

Undertake remote work from home where agreed after induction, provided that performance, KPIs, quality standards and information governance requirements are being met.

Face-to-Face Urgent Care

Undertake face-to-face consultations across NEMS urgent care services, including assessment of minor illness, minor injury and other appropriate urgent care presentations.

Carry out clinical procedures where trained, competent and required for patient care.

Provide safe clinical handover to ED, specialties, GPs, community services or other colleagues where ongoing care is required.

Support patient flow, streaming and redirection decisions where this forms part of the service model.

Clinical Leadership and Team Working

Act as a senior clinical presence on shift, supporting colleagues and contributing to the safe running of the service.

Provide advice, supervision and support to trainee ACPs, UCPs, nurses, AHPs, UCAs and non-registered staff.

Support induction, training, clinical supervision and competency development across the wider team.

Escalate clinical or operational concerns early, particularly where patient safety, staffing, flow or professional practice may be affected.

Address unsafe practice or poor behaviour in a professional and proportionate way, escalating concerns where required.

Governance, Quality and Service Improvement

Contribute to a culture where incidents, complaints, audit, feedback and day-to-day operational learning are used to improve care.

Take part in incident reviews, significant event analysis, complaint responses and shared learning activity where required.

Support audit, quality improvement and service evaluation work across NEMS urgent care services.

Contribute to the development and review of clinical guidelines, SOPs, pathways and local standards, ensuring they are practical, evidence-based and relevant to the way services are delivered.

Use available data, feedback and clinical experience to support improvements in patient flow, clinical quality, productivity and patient experience.

Education and Professional Development

Maintain professional registration, mandatory training, clinical supervision, CPD and revalidation requirements.

Maintain an up-to-date portfolio showing competence, scope of practice, reflective learning and prescribing practice where applicable.

Share learning with colleagues through teaching, case discussion, supervision, peer review and practical shift-based support.

Support students, trainees and developing practitioners in a safe and constructive way, recognising their competence and learning needs.

Professional Responsibilities

Work within relevant NMC, HCPC or equivalent code of conduct NEMS policies and agreed scope of practice.

Communicate clearly with patients, carers and colleagues, particularly where information is complex, sensitive or distressing.

Involve patients in decisions about their care and ensure that consent, capacity and best-interest issues are considered and documented appropriately.

Maintain confidentiality and information governance standards at all times.

Work flexibly across NEMS sites and services where reasonably required, in line with service need, competence and contractual arrangements.

Undertake any other reasonable duties requested by a manager, where these are appropriate to the role, grade and competence of the post holder.

Act in a manner that reflects and promotes the values of NEMS.

Person Specification

Values

Essential

• Values and respects others, treats everyone as an individual, is non-judgemental
• Motivated to be genuinely kind and caring
• Helps and co-operates with colleagues
• Pro-active and takes responsibility
• Willing to learn, open to change
• Motivated to make a difference

Experience

Essential

• Experience of working clinically in a primary, community, urgent care, emergency care or out-of-hospital setting
• Experience of autonomous assessment and management of undifferentiated patients
• Experience of telephone or remote clinical assessment
• Experience of face-to-face urgent care consultations
• Experience of supervising, supporting or teaching other clinical staff or students

Desirable

• Experience working in Urgent Treatment Centres, GP Out-of-Hours, Clinical Assessment Services or Emergency Departments
• Experience of acting as shift lead, clinical co-ordinator or senior clinician on duty

Knowledge

Essential

• NMC, HCPC or equivalent professional standards
• Medico-legal aspects of advanced practice
• Assessment and management of urgent care presentations, including recognition of red flags and clinical deterioration
• Safeguarding adults and children
• Mental capacity, consent and mental health risk
• Confidentiality and information governance
• Clinical governance, audit, incident learning and quality improvement

Desirable

• Knowledge of NEMS services, local urgent care pathways and system partners
• National standards relevant to urgent care, out-of-hours and clinical assessment services

Qualifications

Essential

• Current professional registration with NMC, HCPC or equivalent professional body
• Evidence of working at an advanced level of clinical practice
• Masters level qualification in Advanced Clinical Practice, or equivalent evidence of advanced practice capability
• Independent non-medical prescribing qualification, or willingness to complete where required for the role
• Evidence of continuing professional development

Desirable

• Minor illness or minor injury qualification
• IR(ME)R / imaging requesting training where relevant
• ILS, ALS or equivalent urgent care training

Other

Essential

• Full driving licence and the ability to travel between locations
• The ability to work flexibly when required in line with the demands of the role
• Ability to work across NEMS sites and services, including telephone and face-to-face clinical work
• Ability to work remotely for telephone consultations where agreed following induction, and where KPIs and quality standards are being met

Skills & Abilities

Essential

• Able to make safe, autonomous clinical decisions and recognise when to seek advice or escalate
• Able to undertake safe telephone and face-to-face clinical assessment
• Explains complex situations in ways that are accessible to patients, carers and colleagues
• Maintains clear, accurate and timely clinical records
• Able to work under pressure and manage competing clinical priorities
• Able to work collaboratively with teams across professional and organisational boundaries
• Flexible and adaptable to changing service needs
• Commitment to patient centred care and safe service delivery

Desirable

• Competent in the use of Adastra, SystmOne, EMIS, Nervecentre or other relevant clinical systems
• Able to contribute to audit, service improvement and pathway development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

NEMS Community Benefit Services Ltd

Address

Forward House

Station Street

Nottingham

NG2 3AJ

United Kingdom

Employer's website

https://nemscbs.net/ (Opens in a new tab)

Job description

Job responsibilities

OB TITLE: Building Services Operative

GRADE: Band 3

DEPARTMENT / LOCATION: Estates Dept, Worcestershire Acute Hospitals Trust

REPORTS TO: Assistant Estates Officer

ACCOUNTABLE TO: Estates Officer

HOURS 37 per Week

Job Purpose:

To participate in the provision of an Estates service primarily undertaking day-to-day inspections, repairs, planned maintenance, installation and minor improvements to the hospital Mechanical/ Electrical systems and building fabric.

The post is primarily based at AHR but candidates will work at all Trust sites if required to.

Some out of hours work is anticipated to gain access to problematic areas

Scope of Duties:

This post has no budgetary responsibilities.

The post has no supervisory responsibility.

The Estates Department is primarily responsible for two hospital sites the Kidderminster Hospital, and Alexandra Hospital Redditch. The Alexandra hospital is a 325 bed general hospital.

The Kidderminster hospital site contains a small rehabilitation ward, a GP lead ward, a treatment and diagnostic centre which contains 4 theatres, Endoscopy, X-ray and a Renal unit.

Key relationships:

Internal:

Liaise and co-operate with all estates personnel and persons carrying out duties prescribed by the assistant Estates Officer or any other member of the Estates Management team.

Develop and maintain a close working relationship with modern matrons, ward sisters and other clinical / non clinical staff. Promote and maintain good working relationships with all Trust staff.

External:

Promote and maintain a good working relationship with all relevant external service engineers/contractors and service providers.

Where necessary promote and maintain a good working relationship with all relevant material/spares suppliers and equipment manufacturers.

Main Duties and Responsibilities:

The maintenance assistant will be employed on work in a multi-skilled way, on their own initiative on less complex tasks and under the instruction and supervision of skilled building service staff on more complex tasks .

1. Carry out simple planned preventative maintenance work in accordance with Estates schedules and accepted good working practices.

2. Carry out general building fabric repairs, e.g. making good brickwork and walls, simple joinery, floor repairs including outside paving, painting etc assist craft staff in more complex repairs

3. To carry out simple necessary plumbing or drainage repairs or installations

4. Carry out simple electrical repairs such as replacing lamps, cleaning diffusers, PAT testing

5. Use chemicals to clean / disinfect internal / external areas

6. Participate fully in all relevant estates procedures and ensure completion of all necessary documentation in accordance with Estates Department policies.

7. Carry out grounds and gardens work, including litter picking, pruning, removing rubbish

8. When required advise others on the correct operation of equipment to which you are conversant.

9. Record written work information legibly and without errors as required also record information using the Planet CAFM or other applicable software.

10. Wear the appropriate protective clothing and footwear, uniforms, safety wear and equipment as deemed appropriate to the job.

11. Where necessary induct and instruct other staff on duties in support of your own.

12. When required and authorised by your direct line managers give assistance and support to other trade disciplines within the Estates Department to ensure an efficient estates service is provided.

13. When required participate in the gritting and snow/ice clearance of the Hospital roads and pavements.

14. To carry out all duties in a safe manner, having regard for the safety of others.

15. To undergo all necessary update and health & safety training

16. Participation in response/emergency teams for fire, major incident and any other requiring an Estates Department input.

17. When required drive the Trust vehicles.

18. To be responsible for the upkeep, tidiness and maintaining of a safe working environment in the workshops and engineering plant rooms.

19. Where necessary undertake training and operate any computerized systems that are used within the Estates Department.

20. To liaise closely with all modern matrons, ward sisters and heads of departments with regards to relevant estates matters.

21. Carry out the execution of any other duties as relevant to the Estates services, which may be allocated by management.

22. Be prepared to be available, within reason, to work at short notice, out of normal hours, in emergency situations.

23. QUALITY STANDARDS

Be presentable

Be on time, if working to a schedule

Leave the workplace neat and tidy

Be polite and courteous

Ensure customer satisfaction before leaving

Ensure dignity of clients at all times

Any Special Requirements

Overtime may be required in order to maintain essential equipment/services.

Flexible working hours will be periodically required in order to maintain essential services.

Standard Clauses:

The purpose of this post should remain constant, but the duties and responsibilities may vary over time within the overall role and level of the post. The post holder may from time to time be asked to undertake other reasonable duties. Any such changes will be made in discussion with the post holder in the light of service needs.

Competence

The post holder is responsible for limiting his/her actions to those which s/he feels competent to undertake. If the post holder has any doubts as to his or her competence during the course of his/her duties then s/he should immediately speak to their line manager or supervisor.

Codes of conduct

All employees of the Trust who are required to be registered with a professional body, to enable them to practice within their profession, are required to comply with their code of conduct and requirements of their professional registration. Those staff who are not required to be registered with a professional body are required to comply with the Trusts codes of conduct.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and other Health Service business.

Records Management

All employees of the Trust are legally responsible for all records that they gather, create or use as part of their work within the Trust (including patient, financial, personnel and administrative), whether paper or computer based. All such records are considered public records and all employees have a legal duty of confidence to service users. Employees should consult their manager if they have any doubt as to the correct management of records with which they work.

Health and Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) and the Manual Handling Operations Regulations (1992) and all relevant Trust Health and Safety Policies and Guidance. This ensures that the agreed safety procedures are carried out to maintain a safe environment for employees, patients and visitors to the Trust.

Infection Control

Employees must accept personal responsibility and accountability for Infection Prevention and Control practice. Employees should ensure they are familiar with, and comply with, all relevant Infection Control policies for minimizing the risk of avoidable Health Care Associated Infection. All Employees must undertake annual mandatory updates in Infection Control.

Risk Management

It is a standard element of the role and responsibility of all employees of the Trust that they fulfill a proactive role towards the management of risk in all of their actions. This entails the risk assessment of all situations, taking appropriate actions, and reporting all incidents, near misses, and hazards promptly. It is a contractual obligation that all employees must co-operate with any investigations undertaken.

Children and vulnerable adults

You have a responsibility for promoting and safeguarding the welfare of the children/young people/vulnerable adults that you come into contact with or are responsible for in your job role and sphere of competence.

Disclosure Barring Service Disclosure (formerly CRB)

The Trust aims to promote equality of opportunity for all, with the right mix of talent, skills and potential. Criminal records will be taken into account for recruitment purposes, only when the conviction is relevant. As the Trust meets the requirements in respect of exempted questions under the Rehabilitation of Offenders Act 1974, all applicants who are offered employment will be subject to a criminal record check from the Criminal Records Bureau before the appointment is confirmed. This will include details of cautions, reprimands or final warnings, as well as convictions. Postholders may periodically be asked to undertake a re-check.

Vetting and Barring Scheme

The Trust is legally required to check all staff against the ISA Childrens and Vulnerable Adults barring lists if they engage in what is defined as Regulated Activity or Controlled Activity: Regulated Activity is defined as working closely with children or vulnerable adults, paid or unpaid, on a frequent or intensive basis. Controlled activity is work that provides opportunities for contact with children or vulnerable adults, or their records. This includes caterers, cleaners, administrators, contractors, maintenance workers and their managers and supervisors.

If the post holders role is defined as regulated or controlled activity they will be required to be checked against the relevant ISA barring lists and will need to be ISA registered as and when the registration scheme is launched.

Person Specification

Experience

Essential

• Minimum of 5yrs experience in carrying out general building repairs/maintenance

Desirable

• Experience carrying out Portable Appliance Testing.
• Experience of working in a similar role for another organisation.
• Experience carrying out building fabric repairs to flooring/walls etc. (plasterboarding/skirting repairs/basic carpentry)

Qualifications

Essential

• Workplace experience in general building repairs/maintenance

Desirable

• Level 2 or 3 City and Guilds in construction/maintenance/Building

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Worcestershire Acute Hospitals NHS Trust

Address

The Alexandra Hospital

Woodrow Drive

REDDITCH

Worcestershire

B98 7UB

United Kingdom

Employer's website

https://www.worcsacute.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached Job Description document for full details regarding this post.

Please note: We are unable to provide any visa sponsorship for this position. If you require sponsorship, please do not apply.

Person Specification

Skills

Essential

• Good communication on all levels
• Good interpersonal skills
• Ability to work on own initiative
• Ability to work as part of a team
• Patient sensitive

Experience

Essential

• Worked in a GP Practice
• Familiar with SystmOne

Qualifications

Essential

• GMC registered
• MBBS or Equivalent
• MRCGP
• Inclusion on Performers List

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lister House Surgery

Address

207 St Thomas Road

Pear Tree

Derby

DE23 8RJ

United Kingdom

Employer's website

https://www.listerhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Role

The successful candidate will be responsible for the day-to-day supervision, co-ordination and development of the Care Navigation team, ensuring patients receive a professional, efficient and compassionate service. They will work closely with the Practice Manager and Assistant Manager to support the smooth running of reception services and contribute to wider practice operations.

The role combines leadership, operational management and patient-facing responsibilities and requires excellent communication, organisational and problem-solving skills. The successful applicant should be able to work independently, use their own initiative and work collaboratively as part of a wider team.

Care Navigation and Leadership Responsibilities

• Provide day-to-day leadership and management of the Care Navigation team.
• Support, motivate and develop team members, providing guidance and coaching where required.
• Monitor workloads and ensure key daily tasks are completed efficiently and effectively.
• Manage day-to-day operational issues and support staff in resolving challenges.
• Lead and support annual appraisals and personal development discussions.
• Manage staffing levels, rota planning and leave requests to ensure appropriate service provision.
• Participate in recruitment, induction and onboarding of new team members.
• Co-ordinate and oversee training and development for reception staff.
• Facilitate regular team meetings, encouraging communication and continuous improvement.
• Assist with the preparation of staff communications and practice updates.
• Manage complex patient enquiries and informal complaints relating to reception services.
• Act as a key point of contact between reception staff, clinicians and management.
• Review existing systems and processes, making recommendations to improve efficiency, quality and patient experience.
• Support effective utilisation of clinical appointments and appointment capacity.
• Monitor booking processes and help ensure patients are directed to the most appropriate service.
• Co-ordinate the Patient Participation Group, including meeting organisation, agendas and minutes.
• Manage communications relating to patients who have moved outside the practice boundary.
• Support health and safety responsibilities, including designated fire marshal duties.
• Ensure reception areas remain organised, well-equipped and professional at all times.
• Oversee practice deliveries and ensure compliance with cold chain requirements where applicable.
• Liaise with IT support providers regarding routine technical issues.

Reception Responsibilities

• Maintain flexibility to support reception operations during periods of annual leave, sickness or unexpected absence.
• Deal with telephone enquiries from patients and members of the public.
• Book appointments and home visits, ensuring patients are directed to the most appropriate clinician or service.
• Cancel and rearrange appointments where required.
• Process prescription requests and liaise with the pharmacy team as necessary.

Additional Responsibilities

The Care Co-ordinating Reception Manager may also be asked to:

• Participate in quality improvement work and audits.
• Support the delivery of QOF, contractual and regulatory requirements.
• Assist with seasonal vaccination campaigns and other health initiatives.
• Deputise for the Assistant Manager or Practice Manager during periods of absence.
• Undertake other duties appropriate to the role and level of responsibility.

Training and support will be provided, and the role will continue to develop as the successful candidate grows within the position.

Person Specification

Personal Qualities / Other Requirements

Essential

• Positive and professional approach
• Caring empathetic and patient-focused
• Confident and approachable
• Flexible and adaptable
• Motivated and enthusiastic
• Ability to use initiative and sound judgement
• Forward-thinking with a desire to improve services
• Honest reliable and trustworthy
• Calm and resilient under pressure
• Flexibility to work outside normal office hours when required.
• Commitment to maintaining confidentiality.
• Satisfactory DBS check.

Desirable

• Commitment to ongoing personal and professional development

Experience

Essential

• Experience working with the general public
• Experience in an administrative customer service or public-facing role
• Experience of working collaboratively within a team environment

Desirable

• Experience within General Practice, primary care or another healthcare setting
• Experience supervising leading mentoring or co-ordinating a team
• Experience in service co-ordination project work or process improvement
• Experience working with a range of healthcare professionals or multidisciplinary teams

Qualifications

Essential

• GCSE English Grade C or 4 or above and at least three other GCSEs or equivalent qualifications

Desirable

• A-Level qualification or equivalent
• AMSPAR qualification
• NVQ Level 2 in Health and Social Care
• Leadership or management qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Corner Surgery

Address

117 Fylde Road

Southport

Merseyside

PR9 9XP

United Kingdom

Employer's website

https://www.thecornersurgery-southport.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice and Service Delivery

Work as an autonomous Urgent Care Practitioner across NEMS urgent care services, providing both telephone and face-to-face consultations.

Assess, examine, diagnose, treat and safely discharge or refer patients with undifferentiated urgent care presentations.

Make safe decisions around admission, transfer, referral, follow-up and safety-netting, working within professional competence and agreed local pathways.

Recognise and act on serious illness, clinical deterioration, safeguarding concerns, mental health risk and presentations that require escalation to another service.

Request and interpret appropriate investigations, including blood tests, urine tests, ECGs and imaging, in line with local policy, competence and relevant regulations.

Prescribe, review and advise on medicines within the post holders independent non-medical prescribing qualification, professional competence and agreed scope of practice.

Maintain clear, accurate and timely clinical records, including assessment findings, clinical reasoning, advice given, decisions made and onward plans.

Telephone Consultations

Undertake telephone consultations within Integrated Urgent Care Services, using safe clinical assessment, decision-making and documentation.

Recognise the limitations of remote assessment and arrange face-to-face review, ED attendance, ambulance response or other escalation where clinically required.

Provide clear advice and safety-netting to patients and carers, ensuring that the plan is understood and documented.

Undertake remote work from home where agreed after induction, provided that performance, KPIs, quality standards and information governance requirements are being met.

Face-to-Face Urgent Care

Undertake face-to-face consultations across NEMS urgent care services, including assessment of minor illness, minor injury and other appropriate urgent care presentations.

Carry out clinical procedures where trained, competent and required for patient care.

Provide safe clinical handover to ED, specialties, GPs, community services or other colleagues where ongoing care is required.

Support patient flow, streaming and redirection decisions where this forms part of the service model.

Team Working and Clinical Support

Work as an experienced member of the clinical team, supporting colleagues and the safe running of the service.

Provide advice and support to trainees, nurses, AHPs, UCAs and non-registered staff within own competence.

Support induction, learning and competency development where appropriate.

Escalate clinical or operational concerns early, particularly where patient safety, staffing, flow or professional practice may be affected.

Address unsafe practice or poor behaviour in a professional and proportionate way, escalating concerns where required.

Governance, Quality and Service Improvement

Contribute to a culture where incidents, complaints, audit, feedback and day-to-day operational learning are used to improve care.

Take part in incident reviews, significant event analysis, complaint responses and shared learning activity where required.

Support audit, quality improvement and service evaluation work across NEMS urgent care services.

Contribute to the development and review of clinical guidelines, SOPs, pathways and local standards, ensuring they are practical, evidence-based and relevant to the way services are delivered.

Use available data, feedback and clinical experience to support improvements in patient flow, clinical quality, productivity and patient experience.

Education and Professional Development

Maintain professional registration, mandatory training, clinical supervision, CPD and revalidation requirements.

Maintain an up-to-date portfolio showing competence, scope of practice, reflective learning and prescribing practice where applicable.

Share learning with colleagues through teaching, case discussion, supervision, peer review and practical shift-based support.

Support students, trainees and developing practitioners in a safe and constructive way, recognising their competence and learning needs.

Professional Responsibilities

Work within relevant NMC, HCPC or equivalent code of conduct NEMS policies and agreed scope of practice.

Communicate clearly with patients, carers and colleagues, particularly where information is complex, sensitive or distressing.

Involve patients in decisions about their care and ensure that consent, capacity and best-interest issues are considered and documented appropriately.

Maintain confidentiality and information governance standards at all times.

Work flexibly across NEMS sites and services where reasonably required, in line with service need, competence and contractual arrangements.

Undertake any other reasonable duties requested by a manager, where these are appropriate to the role, grade and competence of the post holder.

Act in a manner that reflects and promotes the values of NEMS.