Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the management team, dependent on current and evolving practice workload and staffing levels:

Please see attached document for job description

Person Specification

Experience

Desirable

• Experience of working as a receptionist
• Experience of working in the health sector, ideally primary care

Qualifications

Essential

• 4 GCSE grades A-C (or equivalent) including english and mathematics
• Experience of working with the public in a busy environment
• Self motivated
• Commitment to personal and professional development
• Flexible approach
• Team player

Desirable

• NVQ in appropriate subject

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Leadgate Surgery

Address

George Ewen House

Watling Street

Consett

County Durham

DH8 6DP

United Kingdom

Employer's website

https://leadgate.gpsurgery.net/ (Opens in a new tab)

Job description

Job responsibilities

• To offer assessment and referral advice, informed by knowledge of service provision, the spectrum of mental health needs and presenting risk factors.
• Provide low-intensity interventions e.g. psychoeducational courses/workshops, computerised CBT and one-to-one guided self-help using telephone, video conferencing and face-to-face formats.
• To maintain the relevant Professional Registration required for the post.
• Provide a service that is comprehensive and accessible to a broad range of patients who are experiencing mild to moderate common mental health problems, who are over 16 years of age and registered with a GP Practice/Health Centre in the Wiltshire area.
• To provide a service that is equitable and non-discriminatory in terms of age, gender, ethnicity and disability.
• To support GPs and other Health Care Professionals to make decisions regarding appropriateness of patients for primary care Talking Therapies interventions and in carrying out the mental health aspects of their own roles.
• To make appropriate referrals to other service providers in the statutory and voluntary sectors and redirect patients to others sources of appropriate support within the local community as required.
• To develop a local knowledge of the locality and its services and facilities, particular in relation to mental health issues.
• To educate and involve family members and others in treatment as necessary, conveying Low Intensity CBT formulations with sensitivity in easily understood language.
• To liaise as appropriate with secondary care mental health services and social service departments.
• To conduct risk assessments, prepare risk management plans and initiate appropriate action where indicated.
• To be flexible in terms of clinical hours, enabling at least one clinic to be run outside of normal working hours.
• To participate in the services Duty system offering support and guidance to practitioners, administrators, other professionals and to clients and their families as required.
• To take a lead on the development, planning and promotion of courses/workshops, teaching new and existing staff members in facilitating these courses/workshops as required.
• To take a lead on the computerised CBT offering within the service ensuring patients are being referred to and entering this therapy in a timely manner, supporting and training practitioners in the effective delivery of digitally enabled therapy.
• To take a lead in the recruitment, induction, planning, ongoing supervision and management of Trainee PWPs, supporting trainees as they progress through their training enabling them to gain their qualification, and as they transition into Qualified PWP positions.
• To work proactively with Senior PWP colleagues towards shared objectives, ensuring the constant effective functioning of CBT and group interventions, and the supervision and training of practitioners

Person Specification

Qualifications

Essential

• Talking Therapies Low Intensity CBT Therapies Practice/Psychological Wellbeing Practitioner qualification
• Recognised training in Low Intensity Supervision

Desirable

• Recognised training in adapting Low Intensity interventions to those with Long-Term Health Conditions or Medically Unexplained Symptoms.

Knowledge

Essential

• Knowledge and understanding of how common mental health problems may present in primary care
• Knowledge and understanding of the Stepped-Care model and evidence-based brief psychological intervention

Desirable

• Knowledge of the Talking Therapies Positive Practice Guides and ability to adapt care to meet diverse need
• Knowledge of national strategies and priorities for Talking Therapies, the NHS and mental health care

Skills

Essential

• Able to work under pressure, manage competing demands, deal effectively with a high volume caseload and recognise the limitations of the role
• Possess high levels of enthusiasm, motivation and a strong desire to contribute to service improvement

Experience

Essential

• Evidence of significant, consolidated, reflective and supervised post-qualifying experience working with people with common mental health problems
• Experience of developing, updating and facilitating CBT-based psycho-educational courses and computerised interventions

Desirable

• Experience working in a service with agreed targets in place to demonstrate clinical outcomes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Avon & Wiltshire Mental Health Partnership NHS Trust

Address

Green Lane Hospital/Fountain Way Hospital

Devizes or Salisbury

SN10 5DS

United Kingdom

Employer's website

http://www.awp.nhs.uk/about-us/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

1.Ability to prioritise and organise own workload.

2. Act in a manner aligned to our Trust Values and consistently demonstrate the behaviours that will ensure we achieve our ambition of delivering compassionate excellence.

3.Maintain an efficient administration system within the office in order to achieve high quality standards in a demanding and constantly changing environment.

4.Work flexibly, as necessary, to cover peaks and troughs of work across the department and to cross cover other members of the team when absences occur.

5.To comply with the requirements of the Data Protection Act, Access to Health Records and legislation issued in relation to confidential data.

6.Any other duties as directed by the Admin Manager / Consultant

7.Use of the Trust digital transcription systems to produce clinical correspondence to inform referrers, patients and other relevant parties of patient pathway progress. In doing so, produce correspondence that is of high quality and conforms to the national target of sending out within 7 working days.

8.Act upon queries from referrers, patients and other relevant parties in liaison with clinical staff. Take relevant action to provide reassurance and support to patients and their families by finding appropriate solutions to problems via phone or email.

9.Work closely with all staff in the service to ensure compliance with 18 week referral to treatment (RTT) targets, escalating and intervening where necessary to expedite appointments and procedures to avoid breaches.

10.Update patient details on EPR and other Trust and departmental record systems as necessary, including updating GP and Patient addresses.

Any other duties which may be needed to fulfil the objectives of the post, which are appropriate to the grade as required from your line manager or the Directorate Management team.

Person Specification

Education

Essential

• GCSE English and Math (Or Equivalent) at Grade C or above

Person Specifications

Essential

• Great communication skills
• Good spoken and written English

Work Experience

Essential

• Administration Experience
• Competence in use of various computer software packages
• Ability to work independently and as a member of a team
• Confident with talking on the phone to patients and external skate holders

Desirable

• Knowledge of RTT 18 week pathways
• NHS Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe

Headley Way

Headington

OX3 9DU

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For the main duties and responsibilities for this role please read the attached job description and person specification. When completing your application please ensure your supporting statement reflects the criteria set out in these documents by showing how your experience and skills apply to this post.

We understand that AI can be a useful tool when completing your application. However, we are seeing an increasing over-reliance of AI tools, which can negatively affect your application as it reduces a candidates individuality, and makes it difficult for us to gain a clear and authentic understanding of your experience, skills, and in turn your suitability for the role.

All submissions must be truthful and if you do use AI, it should only be used to enhance your application and not create your supporting statement in its entirety. Your supporting statement should be in your own words and must accurately reflect your personal experience and achievements. Where we have concerns that AI has been used to generate content that misrepresents your experience and suitability for the role, we may withdraw your application.

As part of our vision to have a skilled, diverse and caring workforce, Dorset HealthCare offers support for people getting into work. We offer an employability service to support individuals with application writing, interview skills and other employment support. If you would like or know of anyone who would value this support, please do contact [email protected]

Person Specification

Knowledge, Skills and Training

Essential

• Advanced specialist knowledge of healthcare estates or built environment (Masters level or equivalent experience)
• Relevant advanced theoretical (equivalent to Masters level and/or specialist training) knowledge

Job specific experience

Essential

• Extensive experience in the built environment profession relating to healthcare
• Extensive knowledge, relationships and experience of the healthcare commercial sector including primary care/GP surgery buildings
• Significant demonstrable knowledge of Health Building Notes and Health Technical Memoranda relating to healthcare estate, Better Business Case training and the ability to write and review business cases in line with the H M Treasury Green Book methodology
• Extensive knowledge and experience in the wider public sector arena relating to estates including in S106/CIL, One Public Estate decarbonization/NHS Greener agenda
• Proven significant previous experience of working successfully in a senior management role at the same level
• Proven leadership of large, complex programmes and service transformation
• Demonstrable experience of primary care estate partnerships, including leading capital business cases and working in partnership with a range of stakeholders
• Significant previous experience of estate development, capital business case preparation and partnership working

Managerial/Supervisory Experience

Essential

• Significant senior-level managerial and supervisory experience, including accountability for leading multidisciplinary teams, workforce planning, performance management, staff development and the delivery of complex programmes within large, complex organisational environments

Finance/Resources

Essential

• Demonstrable senior-level experience of estate development, including leading the preparation and assurance of capital business cases, navigating NHS capital and planning processes, and working effectively in partnership with primary and secondary care stakeholders to deliver a sustainable Estate in Dorset
• Demonstrable experience of managing and controlling significant budgets and physical resources, including capital and revenue planning, financial governance, prioritisation of investment, and ensuring value for money in the use of public funds

Information Technology/Resources

Essential

• Demonstrable Information Technology and information management experience, including effective use of estates, capital planning and performance management systems, development and interpretation of management information, and confident use of digital tools (e.g. spreadsheets, databases and reporting systems) to support evidence-based decision-making and statutory reporting requirements

Business Travel

Essential

• Subject to the provisions of the equality act, able to travel using own vehicle on trust business

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Dorset HealthCare University NHS Foundation Trust

Address

Unit 4, The Omega Centre

Sandford Lane

Wareham

BH20 4DY

United Kingdom

Employer's website

https://www.dorsethealthcare.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC registration
• Evidence of annual appraisal and revalidation (when appropriate)
• General practice (Vocational Training Scheme) trained
• On/eligible to be on a medical performers list
• Enhanced CRB check
• UK driving licence
• Current CPR certificate
• UK work permit (if required)

Desirable

• Evidence of continued professional development
• Other Post Graduate Diplomas

Experience

Essential

• Successfully Completed General Practice Specialist Training
• Appropriate range of previous experience in hospital posts
• Clinical and Information Governance
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management -- being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Completed GP specialist training within last 2 years
• Experience of working a variety of clinical software systems

Additional Criteria

Essential

• Evidence of self directed learning
• Excellent communication skills
• Ability to articulate the core values of general practice
• Knowledge of current issues affecting general practice
• Counselling and Feedback skills
• Team working and interdisciplinary collaboration;
• Ability to maintain trust and confidence of patients;
• Leadership skills;
• Willingness to share knowledge and collaborate across entire primary health team;
• Ability to develop and maintain effective working relationships with multi- disciplinary teams;
• Ability to work flexibly;
• Ability to recognize own limitations and act upon them appropriately;
• Willingness to learn new skills and to problem solve on a daily basis;
• An understanding, acceptance and adherence to the need for strict confidentiality

Desirable

• Knowledge of service provision requirements in all clinical disciplines
• Ability to adapt to differing workplaces
• Ability to challenge traditional models of working and to suggest improvements for change in a positive and inclusive manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampshire and Isle of Wight Healthcare NHS Foundation Trust

Address

Brune Medical Centre

10 Rowner Road

Gosport

Hampshire

PO13 0EW

United Kingdom

Employer's website

https://hiowhealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

DUTIES AND KEY RESPONSIBILITIES

Clinical Responsibilities:

In accordance with the working arrangements, the post-holder will make themselves available to undertake clinical sessions.

They will be expected to:

Provide surgery consultations, telephone consultations and home visits

Check and sign repeat prescriptions

Deal with queries, both over the telephone and in person

Handle paperwork and correspondence within the practice guidelines

Make professional and autonomous decisions in relation to presenting problems whether these are self-referred or referred from other health care workers within the organisation

Assess the health care needs of patients who have undifferentiated or undiagnosed problems

Screen patients for disease risk factors and early signs of illness

Consult with patients in line with current practice disease management protocols to develop care plans for health

Provide counselling and health education

Admit or discharge patients to and from the caseload and refer them to other care providers as appropriate

Record consultation notes clearly and contemporaneously within agreed standards

Collect data for audit purposes

Compile and issue computer-generated acute and repeat prescriptions, avoiding hand-written prescriptions whenever possible

Prescribe in accordance with the Practice prescribing formulary, or generically, whenever this is clinically appropriate

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Management and Administration:

The post-holder will be expected to:

Work as part of the team to ensure Quality and Outcome Framework (QoF) and other local targets are met

Ensure all clinical information obtained from patients and other health and social care providers is fully coded utilising systems and processes in place at any given time

Take fair share of non-patient facing work including results, letters for example

Remain on site throughout duration of session

Attend and participate in multidisciplinary team meetings

Participate in the evaluation and audit of clinical and patient services

Participate in further development in services provided

Engage in fostering relationships with other local practices and NHS trusts

Be aware of and comply with all relevant practice policies and guidelines, including prescribing, confidentiality, data protection and health and safety

Support and guide where appropriate the management and administration teams in delivering a high quality service to patients

Training and Education:

The post-holder will be expected to:

Comply with the GP appraisal scheme

Uphold a commitment to life-long learning and audits to ensure evidence-based best practice

Attend training and events organised by the practice or other agencies where appropriate

The above list of duties is not exhaustive and may be subject of change as deemed necessary.

OTHER CONDITIONS

Annual Leave:

The post-holder will be entitled to WTE 6 weeks and the relevant number of bank holidays for the current calendar year, which will be pro-rata based on number of sessions worked

Communication:

The post-holder will recognise the importance of effective communication and will strive to;

Communicate effectively with colleagues

Communicate effectively with patients, carers and other members of the general public. They will be polite and courteous at all times and communicate relevant information where appropriate

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Be able to discuss with other members of the team how the policies, standards and guidelines will affect their own work

Participate in audits where appropriate

Confidentiality:

In the course of seeking treatment patients entrust the practice with, or allow the practice to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. Under the Data Protection Act 1998 and GDPR guidelines 2018, the post-holder must maintain the confidentiality of information about patients, careers, colleagues, other healthcare workers or the business of the practice. This work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to the post-holders dismissal.

Equal Opportunities:

It is the aim of the practice to ensure that no job applicant or employee receives less than favourable treatment on rounds of sex, marital status, race, colour, creed, religion, physical disability, mental health, learning difficulty, age or sexual orientation and is not placed at a disadvantage by conditions or requirements that cannot be shown to be justifiable. To this end the practice has an equal opportunities policy and it is for each employee to contribute to its success.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, which will include;

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

Health and Safety:

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff.

The post-holder will assist in the promotion and maintenance of their own and others health, safety and security as defined in the practices Health and Safety Policy, which will include;

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages these risks

Making effective use of training to update skills and knowledge

Using appropriate infection-control procedures; maintaining work areas in a tidy and safe way and ensure that they are free from hazards

Personal and Professional:

The post-holder will participate in any training programme implemented by the practice which will include;

Participation in an annual individual performance review. They will take responsibility for maintaining a record of their own personal and professional development

Taking responsibility for their own development, learning and performance, demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will;

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Security:

It is the responsibility of all employees to work within the security policies and procedures within the practice to protect the patients, staff and visitors. This duty applies to the specific work area of the individual. All staff are required to wear official identification badges.

Flexibility:

The practice is currently working in a climate of great change within the NHS. It is therefore expected that all staff will develop flexible working practices to be able to meet the challenges and opportunities of working within the NHS.

Safeguarding:

It is the responsibility of all staff to ensure all patients and staff are safe. If any member of staff has any safeguarding concerns, these must be reported to the organisation safeguarding lead.

Person Specification

Qualifications

Essential

• Valid GMC registration

Desirable

• Minor Surgery or willing to train

Experience

Essential

• Experienced or newly qualified will both be considered

Desirable

• Minor surgery / Joint injections would be desirable, but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Surgery, Stuart Road

Address

Stuart Road

Pontefract

West Yorkshire

WF8 4PQ

United Kingdom

Employer's website

https://www.stuartroadsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Provision of adult immunisations.

Promoting health education and self-care

Management of Long Term Conditions - (eg. Asthma, COPD, Hypertension, Mental Health Review, Heart Failure) or willingness to train

Contributing to QOF, enhanced services, and practice development initiatives

Work within the SystmOne Clinical system to record consultations, manage recalls, and contribute to clinical audits.

Collaborate with GPs, pharmacists, practice nurses, HCAs and external services.

Support the practice in meeting QOF, IIF, and other long-term condition targets.

Provide ongoing education and lifestyle advice to empower patients in self-management.

Support service development and audit quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse with a valid NMC registration. Experience in delivering vaccinations and experience managing patients with long term conditions within primary or community care. Excellent communication, time management, and patient education skills, with a focus on empowering patients. Able to work independently while contributing effectively within a multidisciplinary team. Compassionate, proactive, and patient-centred approach to care.

Desirable

• Desirable criteria
• Knowledge and experience of SystmOne. Confident in managing some or all chronic disease areas.
• Preferably with Diploma or Degree in Long Term conditions Management.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suttons Medical Group

Address

Sutton Medical Group

Trafalgar Square

Long Sutton

Spalding

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://www.suttonsmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Social prescribing empowers people to take control of their health and wellbeing. By providing an non-medical view in a medical setting, you can give time to individuals and focus on what 'matters to me'. Using this holistic approach, you can then connect people to community groups and statutory services for practical and emotional support.

You will need a good understanding of social prescribing, well-being and community services together with a good understanding of and ability to provide motivational and behavioral techniques.While the NHS is under ever increasing pressure we still try to spend time with patients to learn what really matters to them.

We want you to build trust and respect, providing non-judgemental and non-discriminatory support, respecting lifestyle choices, accepting those who are not ready but trying to understand what unique fears and hurdles they face around their health and wellbeing.

As Maya Angelou said: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel."

If you have a particular interest in working with patients who are seeking asylum, this is an option.

Person Specification

Personal qualities and attributes

Essential

• Ability to actively listen, empathise with people and provide person-centred support in a non-judgemental way.
• Able to provide a culturally sensitive service, by supporting people from all backgrounds and communities, respecting lifestyles and diversity.
• Commitment to reducing health inequalities and proactively working to reach people from diverse communities.
• Able to support people in a way that inspires trust and confidence, motivating others to reach their potential, adapting to individual levels of ability and health literacy.
• Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies, clinical professionals and other stakeholders.
• Able to work with others to reduce hierarchies and find creative solutions to community issues.
• Personal accountability, emotional resilience and ability to work well under pressure.
• Ability tow work flexibly and enthusiastically within a team or on own initiative.

Qualifications

Essential

• NVQ Level 3, Advanced level or equivalent qualifications or working towards.
• Demonstrable commitment to professional and personal development.

Desirable

• Training in motivational coaching and interviewing or equivalent experience.
• A background in sociology, anthropology, education or community work with marginalised or ethnic minority groups.

Experience

Essential

• Experience of working directly in a community development context, adult health and social care, learning support or public health/health improvement (including unpaid work)
• Experience of supporting people facing complex needs, their families and carers, supporting people with their mental health
• Experience of data collection and using tools to measure the impact of services
• Experience of partnership/collaborative working and of building relationships across a variety of organisations
• Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
• Ability to work flexibly and enthusiastically within a team or on own initiative
• Knowledge of, and ability to work to, policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Desirable

• Experience of working in a GP practice
• Experience of working with the VCSE sector

Knowledge and skills

Essential

• Knowledge of the personalised care approach.
• Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
• Understanding of, and commitment to, equality, diversity and inclusion.
• Knowledge of community development approaches including asset-based community development and community resilience.
• High proficiency with IT systems, including ability to use Microsoft Office, especially Outlook, Word and Excel.
• Understanding of the needs of small community groups and ability to contribute to supporting their development
• Ability to methodically organise, plan and prioritise on own initiative, especially when under pressure and meeting deadlines.
• High level of written and oral communication skills, with clinical professionals as well as patients with often complex needs.
• Confidently approach difficult conversations, ability to de-escalate situations of (potential) conflict, maintaining healthy relationships with different parties, being clear but kind about boundaries of the role.
• Experienced in identifying and raising (potential) safeguarding issues and needs that are beyond the scope of the role.
• Able to provide motivational coaching to support peoples behaviour change.

Desirable

• Local knowledge of VCSE and community services.
• Knowledge of how the NHS works, including primary care and MDT working.
• Experience with the use of EMIS Web, AccuRx and Mailchimp.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mission Practice

Address

208 Cambridge Heath Road

London

E2 9LS

United Kingdom

Employer's website

https://www.themissionpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Opening and closing the surgery following surgery protocols to ensure building security

Booking appointments face-to-face, over the telephone and signposting patients to ensure the patient is booked with the right person at the right time and in the right place

Arriving patients for appointments

Receiving and recording requests for home visits, telephone consultations and taking messages

Keeping the reception area, noticeboards and waiting room tidy and presentable.

Manage incoming emails via generic inbox, online consultations, web contacts and signposting and taking all the appropriate actions.

Process patients change of address, telephone contact details etc.

Handling completed repeat prescription requests and processing appropriately

Receiving and recording payments for medicals, insurance reports etc.

Monitoring clinics and informing patients when there is a delay or clinicians are running late

Safely handling/processing specimens received from patients following practice protocols .

Taking messages and passing on information

Initiating contact with and responding to requests from patients , other team members and associated healthcare professionals and agencies

Cover sickness/annual leave of other Care Navigators on a fair share basis and work reasonable overtime when required to cover extended hours.

Ensure accurate processing and recording of information in accordance with practice procedures using the practice clinical system

Complete administrative tasks relating to patients records including filing, document management and ensuring patients can access reports, prescriptions etc.

Providing clerical access to practice staff as required, including word/data processing, filing, photocopying and scanning

Contact patients to arrange follow-up appointments, prescription collections etc.

Chaperone for clinicians (training provided)

Greeting visitors and asking them to complete the visitors book, informing the relevant manager/colleague of their arrival and escorting them where appropriate

Taking and receiving delivery of supplies

Answer and respond to incoming calls in a timely manner

Ensure effective handover of matters outstanding to incoming/remaining care navigators at the end of your working day

Take post to collection point.

Person Specification

Experience

Essential

• Experience of working in a healthcare environment.
• Experience and confidence working with computers and use of MS Office.
• Time management and ability to prioritise workload.
• Good interpersonal and communication skills.
• Experience of working in an administration setting.

Desirable

• Experience of working in a GP Practice.
• Experience of EMIS web.
• Ability to follow policy and procedures.
• Ability to work autonomously.
• Accuracy in recording data.
• Ability to deal with difficult and demanding situations.
• Ability to work under pressure.

Qualifications

Essential

• GCSE Grade A to C in English
• GCSE Grade A to C in Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Meadowside Medical Centre

Address

Meadowside Medical Centre

Mountbatten Way

Congleton

Cheshire

CW12 1DY

United Kingdom

Employer's website

https://www.meadowsidemedicalcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

• Working as part of our nursing team, with responsibilities delegated to you by your nursing colleagues
• Management of medical supplies, including ordering and stocking
• Providing phlebotomy and blood pressure checks
• Carrying out NHS Health checks in line with national and local guidance
• Carrying out immunisations in line with Patient Specific Directions (PSD)
• Assisting with minor surgery procedures
• Providing support to patients with long term conditions such as diabetes, hypertension and severe mental illness (SMI)
• Work effectively as part of a multi-disciplinary team
• Work safely within your scope, but with the confidence to consult with patients on a one-to-one basis

Person Specification

Experience

Desirable

• Previous experience working in a GP practice is preferred but not essential
• Previous experience working as a HCA in primary care is preferred but not essential

Qualifications

Essential

• GCSE or equivalent maths and english

Desirable

• Care certificate
• Existing HCA qualifications such as phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clapham Park Group Practice

Address

72 Clarence Avenue

London

SW4 8JP

United Kingdom

Employer's website

https://www.claphamparkgp.com/ (Opens in a new tab)

Job description

Job responsibilities

SPECIAL REQUIREMENTS OF THE POSTAbility to use own judgment, resourcefulness and be able to work under pressure without direct supervision.To have excellent communication skills and patience.

To be reliable and flexible.

To observe strict confidentiality on all matters relating to the practice and its patients.

MAIN DUTIES AND RESPONSIBILITIES

1. Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

2. Deal with all general enquiries, explain procedures and make new and follow-up appointments.

3. Using your own judgment and communication skills ensure that patients with no prior appointment but who need urgent consultation are seen in a logical and non-disruptive manner.

4. Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.

5. Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

6. Enter requests for home visits onto computer as per procedure, and into the visit book if requested by doctor ensuring careful recording of all relevant details and where necessary refer to Duty Doctor.

7. Action repeat prescription requests and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.

8. Prepare lists (if required) for all surgeries and clinics held, ensuring completion of any associated paperwork.

9. Ensure adequate supply of stationery, is available for doctors and re-order as necessary.

10. Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.

11. Enter patient information on to the computer as required.

12. Patient notes and correspondence:

a) Ensure correspondence, reports, results etc are scanned promptly on to the correct records, ensuring that all recent correspondence is available when patients are seen.

b) Ensure paper records are kept in good repair with all necessary information on the outside cover clearly visible.

13. Record details of accidents, verbal complaints from patients and any unpleasant, intimidating or threatening behavior by patients to staff, inform Practice Manager for investigation and possible action.

14. Premises:

a) Open up premises at the start of the day when first to arrive, de-activate alarm if necessary switch computers on and make all necessary preparations to receive patients.

b) When last to leave at the end of the day ensure telephone transfer is on and ensure computers, portable electrical appliances ie fans, heaters etc and internal lights are all switched off. Ensure that the building is totally secured and the alarm activated.

15. Undertake any other additional duties appropriate to the post as requested by the Partners or the Practice Manager.

This is not intended to be an exhaustive list of responsibilities, but to indicate the main areas of responsibility. It may be changed after consultation with the post-holder.

Person Specification

Qualifications

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Experience

Essential

• Good standard of education
• Understanding of Microsoft Office
• A demonstrable commitment to professional development

Desirable

• Experience of working in a public reception environment
• Experience of dealing with the public via telephone
• Experience of Emis clinical system (preferable but not essential)
• Experience of Microsoft Office software
• Experience of dealing with the public/patients

Qualities/Attributes

Essential

• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to use own judgement, resourcefulness and common sense
• Ability to work without direct supervision and determine own workload priorities
• Ability to work as part of an integrated multi-skilled team
• Pleasant and articulate
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• Excellent keyboard and computer skills
• Excellent communication skills

Desirable

• Basit IT skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Strand Medical Centre

Address

272 Marsh Lane

Bootle

Liverpool

Merseyside

L20 5BW

United Kingdom

Employer's website

https://www.strandmedialcentre.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Provision of childhood and adult immunisations.

Provision of cervical smears.

Provision of administering Injectable drug therapy.

Promoting health education and self-care

Providing travel health advice and immunisations

Contributing to QOF, enhanced services, and practice development initiatives

Work within the SystmOne Clinical system to record consultations, manage recalls, and contribute to clinical audits.

Collaborate with GPs, pharmacists, practice nurses, Paramedics, HCAs and external services.

Support the practice in meeting QOF, IIF, and other long-term condition targets.

Provide ongoing education and lifestyle advice to empower patients in self-management.

Support service development and audit quality improvement initiatives.

Person Specification

Qualifications

Essential

• Registered Nurse with a valid NMC registration. Experience in delivering vaccinations and cervical screening (smears) within primary or community care. Excellent communication, time management, and patient education skills, with a focus on empowering patients. Able to work independently while contributing effectively within a multidisciplinary team. Compassionate, proactive, and patient-centred approach to care.

Desirable

• Knowledge and experience of SystmOne. Travel vaccination qualification (e.g. diploma) desirable. Experience in travel health and vaccinations desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suttons Medical Group

Address

Sutton Medical Group

Trafalgar Square

Long Sutton

Spalding

Lincolnshire

PE12 9HB

United Kingdom

Employer's website

https://www.suttonsmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Primary responsibilities:

The following are the core responsibilities of the Patient Services Team Leader. On occasions there may be a requirement to carry out other tasks. This will be dependent on factors such as workload and staffing levels:

Core Principles

• To ensure confidentiality of information is preserved at all times whether at or away from work.
• To follow practice procedures to ensure that Caldicott Guardian and Security requirements are met at all times.
• To follow procedures to ensure compliance with the Data Protection Act 1998
• To follow all practice protocols concerned with the maintenance of ethical practice.
• To support and participate in initiatives to ensure a safe and healthy environment for all practice users. This includes following procedures to ensure the control of potential hazards to health and safety.
• To respect, support, contribute to and take personal responsibility for implementing commitment to Diversity and Equality of Opportunity
• To contribute to a culture of continuous improvement
• To perform duties to standards required by the practice in accordance with quality assurance.
• To demonstrate commitment to Continuing Professional Development
• To demonstrate computer literacy

Leadership and People Management

• Provide strong leadership and operational oversight of the Patient Services Team to ensure a highquality, consistent patient journey.
• Support prioritisation of work between PST and back office admin team to ensure business needs are met.
• Line manage PST staff and relevant locum personnel, with responsibility for performance management, attendance, conduct, appraisals, and professional development.
• Foster a high-performing, motivated, and patient-focused team culture, using operational data, performance metrics, and business intelligence to identify opportunities for service improvement, productivity enhancement, and workforce optimisation.
• Monitor, analyse, and report on key operational and patient service performance indicators, using data-driven insights to support decision-making, resource planning, and continuous improvement initiatives.
• Assess staffing and workload demands and, where necessary, provide hands on operational support to ensure service continuity.
• Manage staff rotas and annual leave effectively to maintain appropriate staffing levels and safe service delivery.
• Ensure all team members remain compliant with mandatory training and role specific competencies.

Patient Experience, Complaints and Feedback

• Lead the operational management of complaints and compliments across the practice, ensuring timely, professional, and compliant handling in line with practice policy.
• Act as an escalation point for complex or sensitive issues, working to deescalate concerns and minimise formal complaints.
• Ensure all complaints and outcomes are accurately recorded on the appropriate systems e.g. TeamNet and escalated to relevant clinicians or managers as required.

Training and Team Development

• Ensure robust onboarding, training, and induction for new PST members, delegating elements where appropriate.
• Develop and maintain a buddy system to support new starters.
• Use performance and quality data to identify training needs, monitor effectiveness of interventions, and support continuous professional development across the team
• Provide ongoing coaching, refresher training, and support to ensure staff remain confident, competent, and consistent in their roles.
• Identify skill gaps and performance concerns and take timely, proportionate action.
• Maintain uptodate patient services protocols, ensuring alignment with current regulations and best practice.
• Lead regular team meetings and promote continuous learning and development opportunities.

HR, Workforce and Practice Coordination

• Work closely with the HR Manager to coordinate all new starters, ensuring a streamlined process including:
• System access e.g. SystmOne, Xon, Teamnet
• IT accounts
• DBS checks
• Induction for staff, trainees, and locums
• Manage leavers effectively, ensuring prompt removal of system, IT, and building access in line with policy.
• Maintain close working relationships with GP Partners, PST Manager, the Operations Manager, and the Business Manager to escalate risks, staffing issues, or service concerns.

Building, Facilities and IT Support

• Act as a primary point of contact for building related matters and contractors.
• Ensure compliance with safety procedures, including completion and recording of weekly fire alarm testing.
• Oversee building access arrangements, including opening and locking procedures.
• Liaise with the cleaning contractor to ensure cleanliness and suitability of the working environment.
• Provide first line support for low level IT issues and escalate to the IT Helpdesk where required.
• Ensure essential equipment is available and fit for purpose, including laptops for interpreter and remote services.

Practice Support and Service Resilience

• Support the wider practice team during periods of high demand, ensuring workload is shared appropriately and patient needs are met.
• Proactively identify operational risks and areas for improvement within patient services and escalate appropriately.

General

• Ensuring confidentiality is maintained at all times.
• Dealing with all telephone calls professionally
• Ensuring excellent customer care skills are used with all parties.
• Taking messages as appropriate and ensuring the message is passed on to the appropriate member of the practice or associated organizations whilst annotating and recording details such that they can be reviewed and retrieved at a later date if required.
• Ensuring probity in all financial dealings
• Any other duties assigned by the partners or line manager.

Upholding Quality

• Alerting other team members to issues of quality and risk.
• Assessing own performance and taking accountability for own actions, either directly or under supervision
• Contributing to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Working effectively with individuals in other agencies to meet patients needs.
• Effectively managing own time, workload, and resources.
• Adhering to Practice dress policy.
• Being punctual at all times.

Communicating

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Personal/ Professional Development

• Taking responsibility for own developmental learning and performance.
• Taking responsibility for maintaining a record of own personal development.
• Working with management on any new training requirements.
• Demonstrating skills and activities to others who are undertaking similar work.

Contributing to the implementation of services

• Participating in implementation of new services where appropriate

For further responsibilities please see the attached job description.

Person Specification

Qualifications

Essential

• IT and Staff Performance Monitoring Skills
• Essential
• Competent user of Microsoft Office applications including Outlook, Word, Excel and Teams.
• Confident in learning and using practice and NHS digital systems.
• Experience using performance data, reports and metrics to monitor team productivity and service delivery.
• Ability to analyse trends, identify performance issues and implement solutions.
• Experience monitoring KPIs, service standards, rota adherence and workload management.
• Ability to use data to support staff performance reviews, supervision and development discussions.
• Experience producing reports and presenting performance information to management.
• Understanding of information governance, GDPR and data confidentiality requirements.
• Ability to support staff in the effective use of digital systems and processes.

Key Leadership Competencies

Essential

• Leading through example.
• Performance management through data and metrics.
• Coaching and developing individuals and teams.
• Change management and service improvement.
• Operational planning and resource management.
• Patient centred decision making.
• Digital confidence and data-led management.

Experience

Essential

• Soft Skills
• Essential
• Excellent interpersonal and relationship building skills.
• Ability to communicate clearly, confidently and professionally with patients, colleagues and external stakeholders.
• Strong customer service focus with a commitment to delivering an excellent patient experience.
• Empathetic, approachable and able to support staff and patients in challenging situations.
• Ability to remain calm, resilient and professional when working under pressure.
• Strong problem solving and decision making skills.
• Ability to manage conflict and handle difficult conversations effectively and sensitively.
• Positive, proactive and adaptable approach to work.
• Strong organisational skills with the ability to prioritise workload and meet deadlines.
• Ability to work collaboratively as part of a multidisciplinary team.
• Commitment to supporting, motivating and developing others.
• Demonstrates integrity, professionalism and confidentiality at all times.

Desirable

• Experience using Systm One or other clinical systems.
• Experience using telephony reporting systems and call performance metrics.
• Knowledge of NHS digital systems and reporting tools.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bowling Highfield Medical Practice

Address

Rooley Lane

Bradford

West Yorkshire

BD4 7SS

United Kingdom

Employer's website

https://www.bowlinghallmedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will work closely with the multidisciplinary stroke team and contribute to the provision of timely specialist review and management of patients presenting with cerebrovascular disease. Duties will include supporting acute stroke pathways, inpatient stroke care, and ambulatory stroke services across the Trust.

Applicants should have broad experience in Stroke Medicine and General Internal Medicine, together with a strong commitment to delivering high-quality, evidence-based stroke care. Experience in thrombolysis decision-making and thrombectomy

referral pathways would be desirable, depending on experience (There is potential to join Royal London Hospital HASU on call rota if candidate wishes to join)

The successful applicant will play a key role in delivering high-quality stroke care across the Trust and will contribute to the ongoing development of our stroke services.

The post-holder will provide consultant leadership for:

A 29-bedded Acute Stroke Unit

Daily consultant-led TIA assessment service

Stroke outpatient follow-up clinics

Multidisciplinary stroke care pathways

Teaching, training and supervision of junior medical staff

Clinical governance, audit and quality improvement activities

Person Specification

Essenstial

Essential

• Full GMC Registration
• Experience of working in stroke medicine
• Evidence of leadership and management experience
• MRCP or equivalent

Desirable

• Ability to take full and independent responsibility for clinical care of patients
• Excellent communication skills, both oral and written, and an ability to relate to staff and patients Computer literate
• Higher post graduate qualification/degree

Essemtial

Essential

• oFull GMC registration with licence to practice CCST/CCT or equivalent in stroke medicine and GIM and on the specialist register, or within 6 months of CCT date at the time of interview, or evidence of working towards specialist registration via CESR.

Desirable

• Higher post graduate qualification/degree

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex Hospital

Sterling Way

Upper Edmonton

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

We respect the rights of children and aim to provide a safe and healthy environment for them within the department.

We see children as children first, recognising their changing needs and abilities as they become older, rather than as a disease process or problem.

We encourage parents and children to be actively involved in the care provided.

We aim to work in partnership with the family and the general practitioner to provide as much care as possible at home.

We respect the individual racial, linguistic, religious, and cultural background of each child.

All members of the department aim to work in a multi-disciplinary way.

We aim to provide fast and effective communication with families and general practitioners via the telephone, patient information sheets, and very rapid discharge summaries.

We aim to provide a high standard of care, facilitated by the use of protocols and guidelines, which are continuously reviewed in clinical and audit meetings.

We aim for a situation where all members of staff are being trained, or are involved in training others, or both.

We aim for a climate of constant innovation underpinned by research and audit.

Person Specification

Education

Essential

• MBBS or equivalent
• Holds full UK GMC registration and license to practice

Desirable

• A Postgraduate qualification such as DCH, MRCPCH, DCCH, or equivalent.
• APLS.EPLS, PALS, NLS.

Skills

Essential

• Able to prioritise clinical need
• Able to discuss treatment options with patients in a way they can understand
• Able to establish good working relations with patients, carers and multi-disciplinary colleagues
• Aware of own limitations, consults senior colleagues appropriately and knows when to ask for help
• Understand of issues relating to diversity. Ability & willingness to engage with patients and staff from all ethnic and cultural groups.

Desirable

• Computer literate
• Understands the importance and impact of information systems in health care
• Demonstrates a critical and enquiring approach to knowledge acquisition

Experience & Knowledge

Essential

• Substantial experience working at a post foundation
• Keeps professional knowledge & skills up to date.
• Potential to benefit from the training available i.e. fits with career aspirations
• Understands the basic principles of research

Desirable

• Previous experience in an acute hospital setting
• Previous NHS experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex Hospital

North middlesex Hospital

London

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care coordinators play an important role within a PCN to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across health and care services.

They work closely with GPs and practice teams to manage a caseload of patients, acting as a central point of contact to ensure appropriate support is made available to them and their carers; supporting them to understand and manage their condition and ensuring their changing needs are addressed.

This is achieved by bringing together all the information about a persons identified care and support needs and exploring options to meet these within a single personalised care and support plan, based on what matters to the person.

Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.

Care coordinators could potentially provide time, capacity and expertise to support people in preparing for or following-up clinical conversations they have with primary care professionals to enable them to be actively involved in managing their care and supported to make choices that are right for them. Their aim is to help people improve their quality of life.

The successful candidate will be based in a local cluster of General Practices as part of the Primary Care Network (PCN). They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people. They will have good written and verbal communication skills and strong organisational and time management skills. They will be highly motivated and proactive with a flexible attitude, keen to work and learn as part of a team and committed to providing people, their families and carers with high quality support.

This role is intended to become an integral part of the PCNs multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN.

There may be a need to work remotely depending on the requirements of the role. Please note that the role of a care coordinator is not a clinical role.

Person Specification

Experience

Essential

• Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)

Desirable

• Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
• Experience of working in Primary Care

IT skills

Essential

• Strong IT skills are essential for this role. Candidates should be proficient in Microsoft Office applications, including Word, Excel and Outlook, and comfortable navigating databases and digital record systems. Training will be provided on any role-specific software.

Right to Work

Essential

• Please note that you must have the legal right to work in the UK to be considered for this role. Proof of eligibility will be required during the recruitment process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Maidenhead Primary Care Network

Address

Lee House Surgery

84 Osborne Road

Windsor

Berkshire

SL4 3EW

United Kingdom

Employer's website

https://www.maidenheadpcn.nhs.uk/ (Opens in a new tab)