Job description

Job responsibilities

1. Attend the weekly Reproductive Medicine clinic where new referrals and follow up patients requiring initial investigation and treatment other than assisted conception are seen.
2. Attend the weekly post Reproductive Medicine clinic meeting.
3. Performing Hysterosalpingograms and Hysterosonography.
4. Understanding the implications of the Human Fertilisation and Embryology Act 1990 and practising according to the Code of Practice produced by the Human Fertilisation and Embryology Authority.
5. Counselling patients who require assisted conception about all aspects of their treatment, risks and complications of treatment, legal and ethical issues relating to their treatment, and research projects ongoing within the unit.
6. Being able to undertake the following aspects of a couples assisted conception cycle including scheduling, follicle tracking, egg retrievals, scanning for embryo transfer, intrauterine insemination, follow up counselling, pregnancy scanning, and management of pregnancy/treatment related complications such as ovarian hyperstimulation syndrome. Being available to cover the unit as back up for nurses scanning sessions. The technique used for sperm retrievals will be taught but these occur infrequently and expertise may not be obtained after 1 year. Embryo transfers are taught to one trainee at a time as the technique is highly operator dependent and can influence pregnancy rates. Proficiency at embryo transfer would not normally be obtained until the second year of training in Assisted Conception.
7. Taking part in non-resident on call rota for Assisted Conception Unit by carrying the emergency bleep for patients, covering inpatients on the gynaecology ward at St Thomas Hospital and being available to do scans for embryo transfers and occasional egg collections at weekends.
8. Managing any subfertility / Assisted Conception Unit patients admitted to the gynaecology ward, St Thomas hospital.
9. Presenting at the monthly/twice monthly Patient Information Evenings.
10. Attending weekly IVF clinical meeting and other planning/research/audit meetings held weekly
11. Initiation and taking part in and recruiting patients for research projects within the unit.
12. Contributing to regular audit meetings within the unit and initiating an audit project while in post
13. Active involvement in a research project
14. Teaching Kings College /Guys and St Thomas Trust undergraduates and postgraduates, giving talks at other meetings e.g. patient support groups, GP meetings.

Person Specification

Qualifications

Essential

• GMC registered
• MRCOG Part 2

Desirable

• Previous experience in research PhD, MD, MSc
• Good Clinical Practise/ Research Training

Skills

Essential

• Evidence of audit activity with benefit to patient care
• Computer literacy
• Teaching under and post graduate
• Ability to work in a multi-professional team.
• Good communication skills.
• Computer Literacy

Desirable

• Competence in gynaecological and early pregnancy ultrasound scanning
• Research publications
• Teaching qualification
• Ability to perform fertility ultrasound scanning, hysterosonography and/or HyCoSy
• Completion of Patient safety and leadership training modules

Experience

Essential

• General obstetrics and gynaecology training for at least 4-5 years

Desirable

• Previous clinical time spent in reproductive medicine and assisted conception
• Understanding of the importance of regulatory compliance, consent, accurate documentation, patient identification, incident reporting and adherence to SOPs within a highly regulated clinical service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

Guy's Hospital

Great Maze Pond

London

SE1 9RT

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Dispense medicines and appliances following standard operating procedures. Whenever there is doubt about the appropriateness of the item, or about the dose or labelling instructions to check with a GP.

Endorse prescriptions in accordance with NHS Prescription Services requirements.

Keep up-to-date with new drugs / medicines and changes in legislation.

Complete significant event forms and ensure colleagues complete significant event forms correctly and in a timely manner.

Liaise with patients, providing advice and guidance as required to promote compliance.

Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice protocol.

Take prompt action in response to any drug alert bulletins that may be received from time to time.

Answer the telephone promptly and deal with prescription requests.

Issue prepared prescriptions.

Process prescription requests.

Operate efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage.

Ensure that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions.

Ensure that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record/logbook.

Clean work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and kept in good working order.

Maintain full and accurate records of all dispensing transactions.

Keep records of prescriptions sent to community pharmacies where required.

Check for and process email (online) prescription requests.

Collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is dully filled in and signed by the patient or their representative.

Receive monies on behalf of the Practice and keep a record of all the financial transactions.

Provide an efficient and caring home delivery service to patients where requested.

Maintain full and accurate computerised records for all dispensing transactions.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Dispensing (or equivalent)
• Good numeracy and literacy skills.
• Strong organisational skills and attention to detail.

Desirable

• NVQ level 3 in dispensing (or equivalent)

Experience

Essential

• Experience in a dispensary, pharmacy, or healthcare environment.
• Experience handling confidential patient information.

Desirable

• Experience of working in a primary care environment
• Previous experience in a GP practice dispensary.

Requirements

Essential

• You must hold a full driving licence, with access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mowbray House Surgery

Address

Mowbray House Surgery

Malpas Road

Northallerton

North Yorkshire

DL7 8FW

United Kingdom

Employer's website

http://mowbraygroupsurgeries.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Issuing stock items and prepared prescriptions

Collection of prescription charges/checking patient exemption statements

Processing and bundling prescriptions for the prescription pricing authority

Processing repeat prescriptions requests on SystmOne.

Dealing with patient queries regarding repeat issues.

Keeping the hatch area tidy.

Emptying collection boxes of uncollected items and re-issuing medication back to stock. Marking patients notes as uncollected.

Undertaking other reasonable duties within the framework of the post as directed by the Dispensary Lead.

Person Specification

Pharmacy Experience

Desirable

• Phamacy experience is desirable but not essential

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ouse Valley Practice

Address

Ouse Valley Practice

London Road

Handcross

Haywards Heath

West Sussex

RH17 6HB

United Kingdom

Employer's website

https://www.ousevalleypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone consultations and queries.
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• Developing care plans for health in consultation with patients and in line with current practice disease management protocols
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

Other responsibilities within the organisation:

• Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and read-coding patient data

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will implement and lead on a full range of promotion and management of their own and others health and safety and infection control as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Providing advice on the correct and safe management of the specimens process, including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.
• Management of the full range of infection control procedures in both routine and extraordinary circumstances (e.g. pandemic or individual infectious circumstances)
• Hand hygiene standards for self and others
• Managing directly all incidents of accidental exposure
• Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice
• Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that procedures are followed and weaknesses/training needs are identified, escalating issues as appropriate to the responsible person
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand-cleansing facilities, wipes etc., and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager
• Safe management of sharps use, storage and disposal
• Maintenance of own clean working environment
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correcting health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, sterile, identifying issues and hazards/risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers
• Correct waste and instrument management, including handling, segregation, and container use
• Maintenance of sterile environments
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work

Person Specification

Qualifications

Essential

• Medical Degree - Primary medical qualification (e.g. MBBS, MBChB) recognised by the General Medical Council (GMC). GMC Registration - Full and unrestricted registration with the GMC, including a licence to practise. NHS Performer List - Inclusion on the England (or relevant UK nations) Medical Performers List. MRCGP Qualification - Successful completion of MRCGP (Membership of the Royal College of General Practitioners) or equivalent for CCT (Certificate of Completion of Training) in General Practice.

Desirable

• Diplomas or certificates in areas such as: - DRCOG (Diploma of the Royal College of Obstetricians and Gynaecologists) - DFSRH (Diploma of the Faculty of Sexual and Reproductive Healthcare) - Diploma in Dermatology, Minor Surgery, Mental Health, etc.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

City Way Medical Practice

Address

65 – 67 City Way

Rochester

ME1 2AY

United Kingdom

Employer's website

https://www.citywaymedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

We are looking for an experienced Sonographer to join our community Ultrasound team.

Is it for me?

We will work alongside the successful candidate to ensure they are sufficiently inducted and trained; there will be regular constructive supervision in place. It is important to us that you feel safe and supported in the role.

• You will be a UK Registered Sonographer on the HCPC specialist register.
• You will have up to date knowledge of practices and professional guidelines.
• You will be able to maintain accurate up-to-date records and files.
• You will hold a post graduate certificate in Medical Ultrasound.

Contract type: This is a bank contract working in varied locations within East Suffolk. There will be the opportunity to pick up additional cover shifts throughout the year.

Pay: £37.17 per hour (weekdays) £54.14 (weekends)

What we can offer you:

• Innovative teams who strive in forward thinking, with a voice that is heard.
• A visible and supportive management team, with operational support that get it
• Excellent IT teams & support giving us first class equipment and no wait responses
• Cycle to work scheme
• Blue light card employer Access to the discount service with thousands of discounts online and on the high street.
• A strong ethos of flexible working, to help us maintain (or reclaim) that work/life balance.

Person Specification

See Person Specification

Essential

• HCPC Registration
• Flexibility to offer hours across various days including weekends

Desirable

• Community work experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Suffolk GP Federation CIC

Address

Across Suffolk

Across Suffolk

IP11 9QY

United Kingdom

Employer's website

https://suffolkfed.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Supervise and support the Care Navigator team to deliver outstanding patient care and administrative support
• Ensure adequate staffing levels, providing cross-cover for the other Reception Supervisor
• Oversee appointment scheduling, cancellations, and patient check-in processes with precision and professionalism
• Ensure all patient records are accurately maintained and confidentiality is upheld at all times
• Manage incoming calls, inquiries, and correspondence promptly to foster positive relationships with patients and external partners
• Coordinate with Clinical team to facilitate smooth clinic operations and address any scheduling conflicts or issues
• Induction and training new staff members to the required standard, and provide ongoing support to enhance team performance
• Be first to respond to urgent problems (e.g.: telephone/EMIS/IT malfunctions; clinical staff sickness, etc)
• Help develop policies and procedures with the Operations Manager
• Act as a role model for staff
• Ensure maximum productivity from reception staff ensuring that all reception tasks are carried out in a timely manner
• Carry out staff appraisals and performance reviews
• Ensure Practice policies are followed and accurate records are kept
• Liaise with management team concerning staffing and organisation of work
• Liaise with other member of the Primary Healthcare Team, and outside agencies
• Act as Deputy Practice Fire Warden
• Chair reception meetings and take minutes
• Open/close practice premises (as part of a rota) in line with Practice policy
• Monitor reception area for cleanliness, organization, and a welcoming atmosphere

Person Specification

Qualities and Attributes

Essential

• Demonstrate ability to be a strong and credible leader.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Ability to use own judgement, resourcefulness and common sense.
• Ability to work without direct supervision and determine own workload priorities.
• Ability to work as part of an integrated multi-skilled team.
• Professional, articulate and helpful manner.
• Able to work under pressure.
• Able to work in a changing environment.
• Able to use own initiative.

Experience

Essential

• Recent previous experience working as a receptionist / reception supervisor in an NHS GP practice

Desirable

• Experience in a managerial or supervisory role

Knowledge and Skills

Essential

• Excellent communication skills
• Good numeracy and literacy skills
• Knowledge of Docman and EMIS web
• Ability to develop skills in managing/supervising staff, training and development

Desirable

• IT skills hardware and software
• Qualifications or training in:
• Supervising or managing others
• Training and staff development
• Customer services/patient care

Other:

Essential

• Punctual and well presented.
• Flexibility of working hours/ able to work at the desired times.
• Commitment to personal develop and take part in available training.
• Commitment to the equality, diversity and rights of patients, carers and colleagues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Battersea Fields Practice

Address

3 Austin Road

London

SW11 5JP

United Kingdom

Employer's website

https://www.batterseafieldspractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

Responsible for ensuring the provision of effective, efficient and appropriate high quality patient care including diagnosing and treating patients presenting with minor illness, consulting and advising people in respect of their continuing medical and nursing needs and to provide care and support to patients in a community setting.

The nurse practitioner will need to prioritise and triage the needs of patients accordingly making any necessary referrals for investigations in the appropriate manner. Patients with problems needing referral to secondary care should be discussed with the registered GP before making such referral.

The nurse practitioner will support the lead NP and GP Partners with appropriate clinical administrative duties including QOF management, medication reviews, medical reports and referral management within the remit of the role.

Job Responsibilities:

Diagnosing and treating patients presenting with minor illness

• Treat patients once triaged making any necessary referrals to other members of the primary health care team.
• To support the on call doctor assessing/planning/implementing and evaluating patient care.
• To support the practice triage system by performing nurse triage where appropriate.
• Ensure clinical practice is safe and effective and remains within boundaries of competence and to acknowledge limitations.
• Advise patients on general health care and minor ailments with referral to other members of the primary and secondary health care team as necessary.
• Support GPs with medication reviews.

Administration and professional responsibilities

• Participate in the administrative and professional responsibilities of the practice team.
• Ensure accurate and legible notes of all consultations and treatments are recorded in the patients notes.
• Ensure the clinical computer system is kept up to date with accurate details recorded and amended as per practice protocol.
• Ensure appropriate items of service claims are made accurately, reporting any problems to the practice administrator.
• Ensure accurate completion of all necessary documentation associated with patient health care and registration with the practice.
• Ensure collection and maintenance of statistical information required for regular and ad hoc reports and audit.
• Attend and participate in practice meetings as required.
• Restocking and maintenance of clinical areas and consulting rooms.
• Responsible for checking own pathologies and ensuring appropriate action takes place.
• Support GPs with medical reports/insurance reports, QOF management, referral management within own remit.

Supplies and Equipment:

• Maintenance of equipment and stock relating to patient care.

Training and Personal Development:

• Training requirements will be monitored by monthly supervision and yearly Personal Appraisal and Development Review (PADR) and will be in accordance with practice requirements. Personal development will be encouraged and supported by the practice. It is the individuals responsibility to remain up to date with recent developments.
• Participate in the education and training of junior staff and medical students of all disciplines and the induction of members of the practice staff where appropriate.
• Assist in the development and maintenance of an in house nurse-training programme reporting to the Nurse Practitioner and Practice Manager.
• Maintain continued education by attendance at courses and study days as deemed useful or necessary for professional development ensuring PREP requirements are met.
• Attendance at the North East Lincolnshire Primary Care Programme where appropriate.
• If it is necessary to expand the role to include additional responsibilities, full training will be given.
• Develop and maintain a Personal Learning Plan.

Liaison:

• As well as the nursing team there is a need to work closely with all surgery staff to ensure the smooth running of the practice, reporting any problems encountered to the relevant person and ensuring every one is aware of the different roles within the nursing team.
• There is also the need to establish and maintain good liaison with other surgeries and agencies including secondary care.

Person Specification

Qualifications

Essential

• RCN Qualified
• A recognised Minor Illness course or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

SLC Medical Group

Address

Scartho Medical Centre

Springfield Road

Grimsby

DN33 3JF

United Kingdom

Employer's website

https://www.slcmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

A) Clinical Responsibility

01) To manage a patient caseload, identified in consultation with medical, nursing and other professions and agreed by the ACMHS Team Leader.

02) To establish and maintain effective individualised nursing and social care by assessment of patients problems; planning; implementation and evaluation of agreed interventions; clear and concise documentation of individualised client care and use of electronic patient record systems. Using Connected Lives Assessments, care and support plans and risk assessments.

03) To be aware of the physical needs of people with mental health problems and refer physical conditions on as appropriate.

04) Establish therapeutic relationships with individual clients, relatives and carers.

05) Be responsible for the administration, carriage and storage of medication in accordance with relevant Trust policies. To ensure safe disposal of equipment used in the community e.g. syringes, needles, in accordance with Trust policies.

06) Be responsible for the administration of prescribed medical treatments and monitoring effects in accordance with clinical procedures adopted by the Trust.

07) Use research findings in designing nursing care programmes and develop awareness of the significance of nursing research and wider evidence based practice in community mental health care.

08) Participate and be responsible for running nurse led clinics e.g. Depot, clozapine and physical health.

09) Demonstrate an awareness of the needs of carers of patients with mental health problems and develop strategies to meet those needs; e.g. self-help groups, respite care, Carers Act.

10) Ensure that the principle of continuity of care is maintained and that appropriate plans are made for clients discharge and transfer from the clinical areas in line with Care Programme Approach (including acting as care coordinator), Community Care Act 1990 and Discharge Policies and the National Service Framework for Mental Health.

11) To have a working knowledge of the Mental Health Act 1983 and subsequent legislation as it affects the client group.

12) To participate in the Trusts adverse incidents reporting systems and comply with the Trusts procedure and techniques for managing risks.

B) Leadership and Staff Management Responsibility

01) Assist in identifying training needs with the community team for self and team members.

02) Act as a positive example and supervisor/assessor for student nurses and junior members of the ACMHS.

03) Participate in annual appraisal, professional development and mandatory training.

Managers have a duty to promote and support staffs personal health and wellbeing at all times, this includes both physical and mental health and wellbeing.

Managers have a responsibility to support staff by directing employees to services that are available to everyone to help in managing health and wellbeing.

They should be open and approachable as well as proactive in discussing and agreeing a process to monitor an employees mental and physical health.

C) Financial Responsibility

01) To assist the Team Manager to manage the Team budget effectively.

02) Comply with relevant Trust and Team financial policies and procedures to ensure cost effective and efficient use of team and Trust resources.

D) Service Development and Improvement

01) To be involved in clinical audit and evaluation of mental health services within secondary care. Playing an enthusiastic role in the achievement of the teams contribution to achieving NSF objectives for the service at a local level and contribute to such audit requirements (of own practice and recording) as are requested from time to time.

02) To contribute to data collection and entry as part of audit and evaluation of such services.

03) To participate fully in training relevant to the delivery of the services outlined above.

04) To actively seek supervision for all aspects of the post.

05) To recognise personal and professional limitations.

E) Communications

01) To provide and receive complex, sensitive and contentious information using developed skills of persuasion, motivation, negotiation, empathy and re-assurance to ensure client assessments, care planning, reviews and other tasks can be completed.

02) To be able to communicate with clarity, tact and purpose in all relevant situations.

03) To be able to use effectively a range of modes of communication including verbal, by email, by telephone, in formal reports, written clinical notes and in presentations taking into account issues of confidentiality.

04) To be able to communicate to people at various points within the hierarchy of relevant organisations.

05) Ensure effective and confidential communication between medical, nursing, social care and health care agents on significant information governing patient care and treatment. Adhere to NMC Code of Conduct and the HPFT policies on confidentiality and information sharing.

06) To keep accurate records on all clients in accordance with Trust Policy and guidance from professional bodies.

07) To collect data in accordance with the Data Protection Act.

08) To collect and submit activity statistics as required.

F) Other

Physical Working Conditions and Environment

01) The post holder is based within the Community Mental Health Team and will be expected to visit people within their own homes, or a variety of public places or voluntary organisations within the community as well as GP practices throughout the Trust.

02) The post holder will also be expected to carry out duties such as Phlebotomy or giving intramuscular injections on a frequent basis and dealing with people daily who display a full spectrum of behaviour from potentially violent and aggressive to suicidal and extremely distressed.

G) Knowledge and Skills Framework

01) The post holder will be expected to meet the requirements of the NHS Knowledge and Skills Framework (KSF) appropriate outline for the post.

Car driver essential as a majority of the posts are community based, the post holder will need a full valid driving licence and access to a car to use regularly for business purposes including business insurance (unless you have a disability as defined by the Equality Act 2010).

Person Specification

Qualifications

Essential

• RMN or Dip / BSc (Hons) in Mental Health Nursing

Desirable

• ENB 998 / Preceptorship and Mentorship

Experience

Essential

• At least post-registration experience at Band 5 in a relevant Mental Health Setting or equivalent
• Evidence of continuing professional development
• Working knowledge of MHA (1983), CPA, Risk Assessment and Section 25 etc
• Effective multi-professional team communication and team working. Ability to assess, plan, implement and evaluate Nursing care with Supervision. Medication administration.

Desirable

• Experience in working with acute mental health problems in a Community setting.
• Understanding of the National Service Framework.
• Understanding Primary / Secondary Care interface
• Successful change experiences

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hertfordshire Partnership University NHS Foundation Trust

Address

99 Waverley Road, St Albans, AL3 5TL

Waverley Road

St Albans

AL3 5TL

United Kingdom

Employer's website

https://www.hpft.nhs.uk/careers/ (Opens in a new tab)

Job description

Job responsibilities

Principle Responsibilities

Clinical

Exercise a high degree of professional autonomy and critical judgement. Make professionally autonomous decisions utilizing knowledge and skills gained via study at Degree and post graduate levels and lengthy experience in a variety of settings.

Proactively assess patients with previously undiagnosed and undifferentiated health care problems.

Assess health care needs, screen patients for risk factors and disease and provide health promotion advice.

Treat patients utilizing highly developed knowledge and skills, or refer to a range of primary and secondary care services as appropriate.

Order and interpret tests and investigations required for diagnosis and management of patients.

Review and monitor care plans and therapeutic interventions appropriate to patient need and in accordance with evidence based practice and national and local guidelines.

Prescribe in an independent and supplementary role and/or supply and administer medicines within competency as appropriate.

Engage with other members of the practice and multidisciplinary team to develop effective, evidence-based care for the practice population.

Contribute to the development of joint standards of care, clinical guidelines and management pathways for utilization within practice.

Maintain a high standard of professional care at all times in accordance with the GMC Code

Work as part of a team to contribute to achievement in the Quality and Outcomes framework.

Training and Education

Maintain own professional and clinical expertise via participation in clinical activities, professional updating and clinical governance activities.

Share professional knowledge and experience with colleagues and health education providers to facilitate the provision of appropriate health care education.

Facilitate professional development of colleagues via identification and dissemination of exemplars of good and innovative practice.

Promote the development of a multidisciplinary approach to health care.

Provide support and guidance to other members of the clinical team

Communication

Actively promote and maintain effective and productive working relationships within the practice and across the wider multidisciplinary team.

Establish and maintain effective communication with patients and relatives presenting with a variety of health care needs.

Act as an advocate for the patient at all times.

Utilize a variety of communication methods, verbal, email, fax, telephone to communicate complex and sensitive information to colleagues, clients and carers.

Utilize highly developed negotiation, verbal and non verbal communication skills to impart information assess situations and communicate sensitive and/or contentious information to colleagues, carers and clients.

Contribute to and maintain clear systems for recording and retrieving information in concordance with local and national data protection strategies.

Utilize appropriate data collection and storage systems i.e. electronic and written to collect and store patient data.

Ability to utilize practice systems and procedures as appropriate.

Counsel and support colleagues on professional matters.

Contribute to and maintain a culture within the organisation which promotes confidentiality and complies with professional, local and national requirements for data protection.

Utilize appropriate interpretation services as required i.e Language Line.

Research and Audit

Initiate and participate in clinical audit, encourage a practice-wide approach across the whole team, alerting colleagues to findings and the implication of those findings.

Evaluate the outcomes of clinical audit, applying findings to own and the teams practice, leading improvements in practice as the result of audit.

Contribute to the evaluation of relevant research findings to further develop the practice services.

Identify key areas for research/audit; develop appropriate methodology and supervise research outcomes and analysis of findings

Contribute to the development, dissemination, implementation and monitoring of clinical guidelines and care pathways.

Assist the practice manager in shaping and developing services utilizing recent evidence and best practice which reflects the needs of service users, the local health economy, and which responds to local and national health priorities.

Evaluate and audit the clinical practice of self and colleagues by the application of a broad range of valid and reliable methods to ensure competence and continuous quality improvements in both practice and service.

Promote opportunity for health gain by seeking the involvement of service users in opinion seeking activities designed to obtain service user views and promote health living.

Leadership- personal and people development

Contribute to the creation, maintenance and enhancing effective multidisciplinary team working within the practice and across the local health economy.

Promotes and maintain equality and diversity in the workplace, enabling and empowering individuals.

Promote a culture and environment which actively promotes health, safety and security.

Contribute to operational policies and procedures in conjunction with the practice manager for use within the practice.

Ensure adherence to all practice policies and procedures.

Maintain GMC registration and Indemnity insurance.

Team Working

Identify and disseminate best practice through benchmarking, clinical guidelines and research.

Maintain clear systems of communication and referral both within the practice and across services in primary and secondary care.

Provide expert advice and support to practitioners and team members on a regular basis; respond to requests for advice from both within and outside the practice.

Adopt a positive approach to change and provide a clinical perspective on the service delivery within the practice.

Generate proposals for service improvement.

Promote a culture within the practice team which is responsive to change, and whereby opportunities for operational and clinical development are embraced.

Engage in review of services as appropriate as a member of the practice team.

In accordance with departmental Health and Safety Policies:

All employed persons, while at work, are required by Section 7 of the Health and Safety at Work Act, to take reasonable care of their own health and safety, and that of others who may be affected by their acts or omissions.

Management of Risk

Manage and assess risk within own areas of responsibility, ensuring adequate measures are in place to protect staff and patients

Ensure infection control measures are adhered to within the practice in accordance with local and national guidelines.

Delegate responsibility for safe storage, stock rotation and disposal of vaccines and drugs and oversee the monitoring processes in adherence with practice policies.

To ensure that Garden Lane Security Policy is adhered to, and that staff are aware of their obligations under the policy.

Garden Lane Medical centre operates a Smoking Prevention Policy.

All NHS records are public records under the terms of the Public Records Act 1958 5.3 (1)-(2).

Garden Lane has a Clinical Records Policy outlining the standards required for record keeping and the framework in which you should maintain your records. You should ensure that your record keeping meets the standards required in this policy, accessing the training available if necessary to update your record keeping skills.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the post.

Person Specification

Experience

Essential

• Primary care experience.
• Research and audit experience.
• Health and Social needs assessment experience.

Desirable

• Long term conditions/chronic disease management
• Family planning and sexual health
• Health promotion
• Clinical Governance
• Clinical examination and assessment skills
• Knowledge of the wider local and national health care agenda

Qualifications

Essential

• Full registration with GMC
• Inclusion on Performers List
• Fully trained GP with CCTGP Vocational Training Certificate

Other

Essential

• Excellent communication skills
• Leadership skills
• Clinical audit and research
• Ability to work within a team
• Personally motivated.
• Experience of change management.
• Experience of collaborative working.
• Effective team working skills
• Awareness of local and national policy agendas and drivers.
• Decision making skills
• Facilitation skills
• Negotiation skills
• IT and data management
• Car driver
• Flexible

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Garden Lane Medical Centre

Address

Garden Lane Medical Centre

19 Garden Lane

Chester

CH1 4EN

United Kingdom

Employer's website

https://www.gardenlanemedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Are you looking for a new role that lets you work flexibly from home doing remote consultations? At Practice Plus Group, we believe in delivering exceptional care thats accessible, efficient, and patient-focused. In Surrey our Clinical Assessment Service plays a vital role in supporting patients across the regionproviding timely, expert clinical advice and directing them to the most appropriate care pathway. As an Advanced Nurse / Clinical Practitioner, youll be part of a dynamic, multidisciplinary team working within a telephone and digital triage environment. Youll help ensure patients receive the right care, in the right place, at the right timereducing unnecessary hospital visits and improving outcomes across the system. Practice Plus Group is one of the UKs leading independent healthcare providers, and were proud to support the NHS with innovative services that put patients first. Please contact us directly for all contract options.

Person Specification

Qualifications

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Experience

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Additional Criteria

Essential

• For more information please contact us directly

Desirable

• For more information please contact us directly

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Practice Plus Group

Address

Glassworks 4

The Dorking Business Park

Dorking

Surrey

RH41HJ

United Kingdom

Employer's website

https://practiceplusgroup.com/our-jobs/join-our-team/ (Opens in a new tab)

Job description

Job responsibilities

Who We're Looking For

The successful candidate will have:

• Current NMC registration with no restrictions or conditions on practice.
• Previous experience working as a Registered Nurse within an outpatient, day case or acute clinical setting.
• Experience of managing and prioritising a varied clinical workload.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, consultants and colleagues.
• A compassionate, professional and patient-focused approach to care.
• Strong organisational skills and attention to detail.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Sound knowledge of clinical governance, infection prevention and patient safety principles.
• Venepuncture, cannulation and ECG competency desirable.
• Flexible and adaptable approach to work, with the ability to support service demands across clinic specialties.

Benefits

As a Bank colleague, you will enjoy:

• Bank colleagues are paid weekly
• We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness, or annual leave
• Save an average of £50 per month with our free onsite car park
• Access to Spire Healthcare pension
• Access to Blue Light Card discounts
• Smartspending discounts (in addition to Blue Light discounts) via Spire for You
• Wellbeing Centre access via Spire for You
• Free uniform
• Free DBS
• Full induction, including mandatory training updates
• Knowledge, support and guidance through your recruitment journey from Spires specialist Resourcing Team

We offer competitive rates of pay to our Bank colleagues, who play a vital role in supporting our teams during periods of increased demand, annual leave and sickness absence.

Our Values

At Spire Healthcare, our values guide everything we do:

• Driving clinical excellence
• Doing the right thing
• Caring is our passion
• Keeping it simple
• Delivering on our promises
• Succeeding and celebrating together

Our people make the difference. Their dedication, compassion and commitment to excellence are what set Spire Healthcare apart. For us, healthcare is about more than treating patients; it's about caring for people.

We are committed to supporting our colleagues through a positive work-life balance, ongoing development opportunities, recognition, and rewarding careers.

About Spire Healthcare

Spire Healthcare is one of the UK's leading independent healthcare providers, operating 38 hospitals and more than 50 clinics across England, Wales and Scotland. We provide diagnostics, inpatient, day-case and outpatient care, alongside private GP services and workplace health services for over 800 corporate clients. We also deliver a range of private and NHS mental health, musculoskeletal and dermatology services.

Person Specification

Qualifications

Essential

• Current NMC registration with no restrictions or conditions on practice.
• Previous experience working as a Registered Nurse within an outpatient, day case or acute clinical setting.
• Experience of managing and prioritising a varied clinical workload.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, consultants and colleagues.
• A compassionate, professional and patient-focused approach to care.
• Strong organisational skills and attention to detail.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Sound knowledge of clinical governance, infection prevention and patient safety principles.
• Venepuncture, cannulation and ECG competency desirable.
• Flexible and adaptable approach to work, with the ability to support service demands across clinic specialties.

Experience

Essential

• Current NMC registration with no restrictions or conditions on practice.
• Previous experience working as a Registered Nurse within an outpatient, day case or acute clinical setting.
• Experience of managing and prioritising a varied clinical workload.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with patients, consultants and colleagues.
• A compassionate, professional and patient-focused approach to care.
• Strong organisational skills and attention to detail.
• Ability to work effectively both independently and as part of a multidisciplinary team.
• Sound knowledge of clinical governance, infection prevention and patient safety principles.
• Venepuncture, cannulation and ECG competency desirable.
• Flexible and adaptable approach to work, with the ability to support service demands across clinic specialties.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Spire Healthcare Ltd

Address

Edward Benefer Way, South Wootton, King's Lynn PE30 2FQ

Norwich

PE30 2FQ

United Kingdom

Employer's website

https://www.spirehealthcare.com/ (Opens in a new tab)

Job description

Job responsibilities

To provide excellentpatient care whilst answering telephones in a polite and courteous manner in line with departmental standards.

To be responsible for utilising the Hospital Booking Systems in order to carry out a variety of functions, including -

• Validating patient demographic details and updating as necessary
• Making, changing or cancelling outpatient appointments
• Updating computerised records of patient information in line with departmental and hospital policies and procedures.
• Understanding all information contained on the system to assist patients and staff with queries on the telephone
• To ensure that the department's Accurx inbox is checked and actioned in order of priority in accordance with departmental standards.
• To use initiative, discretion and diplomacy and act in such a manner as to maintain and protect patient confidentiality at all times.
• To have a working knowledge of booking rules specific to each clinic in line with national targets. To escalate any capacity issues to the capacity management team as necessary.
• To ensure that the department SMS replies are checked and action in order of priority in accordance with departmental standards.
• To provide a central point of enquiry for General Practitioners, Secretaries, Administration staff, other hospitals and patients regarding enquiries/issues.
• To continue striving to improve the service, making suggestions to the Team Leader as necessary.

To actively participate in the sharing of skills and experience, aiding the spread of good practice throughout the team.

To be responsible for the cover of sickness and absence amongst team members, ensuring the service is maintained at the required level.

To attend in-service training or meetings as directed by the Team Leader to ensure that skills and knowledge are kept up-to-date and appropriate to the post.

To undertake any other duties in line with the grade as directed by the Team Leader.

Person Specification

Commitment to Trust Values and Behaviours

Essential

• Must be able to demonstrate behaviours consistent with the Trust's Values and Behaviours

Training & Qualifications

Essential

• GCSE or equivalent English Language & Math Accurate Keyboard Skills

Desirable

• RSA II or equivalent word processing NVQ (Customer Based) Level 2

Experience

Essential

• Approximately 2 years in a busy office environment, including telephone answering duties

Desirable

• NHS experience of booking hospital appointments. Working knowledge of hospital systems. Call Centre/Switchboard

Communication and relationship skills

Essential

• Excellent telephone manner & communication skills Initiative, diplomacy, negotiating
• Ability to prioritise and organise workload Team work

Analytical & Judgement skills

Essential

• Good level of literacy Numeracy evidenced in application

Desirable

• NHS booking guidelines and referral to treatment polic

Planning & Organisation skills

Essential

• To be able undertake tasks within deadlines and targets

Skills

Essential

• Able to work independently as well as part of a team

Other requirements specific to the role

Essential

• Confidentiality
• Flexibility

Equality, Diversity and Inclusion

Essential

• Able to demonstrate a commitment to and understanding of the importance of treating all individuals with dignity and respect appropriate to their individual needs
• All staff are expected to engage in compassionate and inclusive leadership in the provision of high quality care and interactions with others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

University Hospitals of Leicester NHS Trust

Address

The Laurels Bungalow

Glenfield Hospital

Leicester

LE3 9QP

United Kingdom

Employer's website

https://www.jobsatleicestershospitals.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To assess, plan and monitor care for patients. To promote health and wellbeing within the practice and PCN population. To work with GPs, the Lead Practice Nurse, Partners, practice staff, other members of the wider healthcare team and the ICB and NHS England in contributing to: - The achievement of QOF - The achievement of Enhanced Services - Delivering objectives set by the practice and governing bodies - Audits - Protocols - To promote and maintain high standards of nursing care in accordance with the NMC Code of professional standards of practice and behaviour for nurses. - To plan and run health promotion and disease related clinics. Ensure that the care given meets the requirements of local and national guidelines, policies and standards including the Quality Outcome Framework and working the rules and guidelines laid down by the ICB, NHS England, and practice. - To offer general practice nurse duties as described in the work plan attached. - To directly communicate with patients on matters relating to their ongoing and highly complex health needs giving due consideration to the likelihood that there will be emotive issues which will require developed skills of tact, diplomacy, and empathy. - To ensure that patients have detailed assessments made of their healthcare needs and that individual programmes of care are planned, implemented, and regularly reviewed. - Facilitate patient referrals to appropriate clinical services. - To liaise with other disciplines and outside agencies with a view to providing holistic healthcare, whilst maintaining patient confidentiality in accordance with the NMC Code of Professional Conduct. - To participate in the delivery and evaluation of healthcare services at Long Lane Surgery through meetings, working groups and regular liaison with colleagues. - To be responsible for the ordering, safe systems, and processes, storing and administering of all medicines/drugs according to NMC standards. - To undertake and participate in clinical audit projects as necessary to own work. - Respond to medical emergencies. - Ensure that the principles of Infection Control are always adhered to. - To keep abreast of advances in clinical practice and identify personal training and development needs. - Support junior colleagues in their development by encouragement, informal teaching and coaching. - To attend meetings as directed by the Lead Practice Nurse, a member of the senior management team and/or Partners. - To attend mandatory training identified through the appraisal system. - Contribute and work within the broad framework of the clinical governance agenda. - Work within evidence-based nursing protocols. - Personally, and accurately record all healthcare activity within the patients' clinical records ensuring compliance with the NMC standards for record keeping. - Ensure that communication is effective between all stakeholders giving adequate attention to the complex and sensitive nature of such information. Make all reasonable attempts to overcome any barriers to understanding that may occur, giving due consideration to ethnicity, language, educational ability, barriers caused by illness/distress etc. which may adversely affect communication. - To work in a flexible manner to meet the needs of the service and as directed by senior staff and GPs. - Follow practice, ICB and NHS England policies, procedures and guidelines. - Complete reports and forms required by the practice, ICB and NHS England. - Participate in staff surveys and contribute to research-based practice. - Ensure all equipment and drugs with expiry dates are in date.

Person Specification

Qualifications

Essential

• - Registered General Nurse
• - Professional knowledge acquired through degree supplemented by diploma level specialist training
• - Minimum 1 year experience in practice/Community Nursing

Desirable

• - Nurse independent prescribing
• - Diabetic Diploma
• - Travel health and vaccinations
• - Treatment Room duties

Qualifications

Essential

• - Registered General Nurse
• - Professional knowledge acquired through degree supplemented by diploma level specialist training
• - Minimum 1 year experience in practice/Community Nursing

Desirable

• - Nurse independent prescribing
• - Diabetic Diploma
• - Travel health and vaccinations
• - Treatment Room duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Long Lane Surgery

Address

Beacon house

Long lane

Coalville

Leicestershire

LE67 4DR

United Kingdom

Employer's website

https://www.longlanesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Duties

• Undertake face-to-face, telephone and online consultations for patients presenting with a wide range of medical conditions.
• Assess, diagnose, treat, and manage patients in line with current clinical guidance and best practice.
• Prescribe medications safely and appropriately in accordance with practice and national policies.
• Manage both acute and chronic disease presentations.
• Provide health promotion and preventative care advice.
• Maintain accurate, contemporaneous, and complete clinical records.
• Arrange appropriate investigations, referrals, and follow-up care.
• The practice has a home visiting paramedic team although participating in home visits may occasionally be required where clinically appropriate.
• Support safeguarding responsibilities for children and vulnerable adults.

Clinical Triage

• Participate in daily clinical triage systems to assess patient needs and determine appropriate care pathways.
• Review and prioritise same-day and urgent appointment requests.
• Conduct telephone and digital triage consultations where required.
• Signpost patients appropriately to internal services, community services, urgent care pathways, or secondary care when clinically indicated.
• Work collaboratively with reception, care navigation, and multidisciplinary teams to ensure safe and effective patient access.
• Contribute to the continuous improvement of triage and access systems within the practice.

Multidisciplinary Working

• Work collaboratively with nursing staff, pharmacists, paramedics and administrative teams.
• Participate in multidisciplinary team meetings and case discussions.
• Support integrated care working with external healthcare providers and community services.

Quality and Governance

• Participate in clinical governance activities, audits, and quality improvement programmes.
• Maintain compliance with GMC standards and appraisal requirements.
• Contribute to QOF, enhanced services, and practice development initiatives.
• Support significant event reviews and learning activities.
• Ensure adherence to infection control, information governance, and safeguarding policies.

Teaching and Development

• Participate in practice meetings, educational events, and continuing professional development (CPD).
• Support and supervise trainees, medical students, or other learners where appropriate.
• Maintain up-to-date knowledge and skills relevant to general practice.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and polices, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings, priorities and rights.

Confidentiality

• The postholder must maintain strict confidentiality regarding patient, staff, and practice information at all times in accordance with GDPR and practice policies.

Health and Safety

• The postholder is required to comply with all health and safety policies and procedures and contribute to maintaining a safe working environment.

Person Specification

Qualifications

Essential

• Qualified GP, MBBS or equivalent medical degree
• MRCGP
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently

Desirable

• Experience of continued professional development
• Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Experience of clinical supervision and teaching

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sunbury Health Centre Group Practice

Address

Sunbury Health Centre Group Practice

Green Street

Sunbury-on-thames

Middlesex

TW16 6RH

United Kingdom

Employer's website

https://sunburyhealthcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key duties and responsibilities

Care coordination patient tracking and pathway

Maintain the Tier 2 caseload tracker in real time, ensuring every patient on the pathway has a named clinician, an agreed follow-up plan and an accurate risk stratification recorded.

Process new referrals into Tier 2 from primary care, from the existing LCH community waiting-list triage, and as step-down from Tier 4 within agreed SLAs (24 hours acknowledgement for urgent referrals; one week for routine).

Process step-up referrals from Tier 2 into Tier 3 MDT discussion and into Tier 4 specialist pathways, ensuring the correct information accompanies each referral.

Book patients into structured education courses (DAFNE, Confidence with Carbohydrates, DESMOND or equivalent) and into the National Type 2 Path to Remission Programme (Xyla).

Track patient movement through step-up and step-down decisions, ensuring the caseload tracker reflects each transition accurately.

Escalate concerns to the Tier 2 clinical lead when a patient appears to have fallen out of the pathway, has repeated DNAs, or is showing signs of clinical deterioration.

Care coordination patient contact and engagement

Act as a named point of contact for patients on the Tier 2 caseload for practical queries about appointments, transport, interpreters, reasonable adjustments and referral progress.

Coordinate patient communication letters, SMS, phone and digital in line with patient preference and accessibility needs.

Undertake proactive DNA follow-up phoning patients who miss appointments, understanding the barrier, and rebooking rather than discharging where clinically appropriate.

Support outreach to deprivation deciles 13 and named priority groups, working alongside VCSE partners, care navigators and community connectors.

Arrange interpreters, easy-read information and other reasonable adjustments for patients with additional communication needs.

Signpost patients to VCSE and community delivery partners for wider wellbeing, food access, welfare and social support.

MDT and joint-clinic coordination

Coordinate the Tier 2 MDT fortnightly for complex / high-risk cases and 812 weekly for moderate cases including diary invitations, agenda preparation, case-list circulation and minute-taking, and follow-up of MDT actions.

Coordinate the Tier 2 team's contribution to the weekly Tier 3 Clinical Oversight Group MDT, combined with the existing LTHT community diabetes MDT.

Coordinate quarterly joint clinics between the Tier 2 team and the Practice Diabetes Lead in each footprint practice booking clinic slots, sharing case lists in advance and following up on actions.

Coordinate the quarterly TARGET education sessions for Practice Diabetes Leads room booking, attendance, materials and evaluation returns.

Administrative support to the clinical team

Diary management for the Tier 2 team including the Clinical Lead Nurses, Specialist Pharmacist, Specialist Dietitian, Specialist Podiatrist and the Nurse development post.

Correspondence drafting and processing letters to patients, GPs, hospital colleagues and partner agencies; preparing standard letter templates.

Preparation and formatting of clinical, education, service-development and quality-improvement documents.

Meeting support beyond MDT arranging team meetings, workshop days, service planning and workforce meetings; taking and circulating minutes.

Interface with SEL GP corporate services on HR, payroll, procurement and IT queries on behalf of the Tier 2 team.

Ordering supplies, room bookings, travel arrangements and expenses management for the Tier 2 team.

Cover for absent colleagues within the wider SEL GP administrative team where required.

Digital, data and records

Accurate and timely data entry into EMIS and SystmOne, in line with the Programme's data-quality standards and the specification cohort criteria.

Maintain the Tier 2 caseload tracker workbook and support the Programme Manager to generate weekly and monthly reports.

Support the Programme's outcomes and evaluation framework by preparing structured search outputs, dashboards and reports for the Tier 2 team.

Compliance with the Data Protection Act (2018), the Access to Health Records Act (1990) and SEL GP's information-governance policies.

Compliance with Caldicott principles for confidentiality and information sharing.

Attend digital training as required and act as a super-user for administrative aspects of EMIS / SystmOne within the Tier 2 team.

Communication and liaison

Answer telephone and digital enquiries into the Tier 2 team from patients, primary care, hospital colleagues and VCSE partners escalating clinical queries appropriately.

Provide a welcoming, respectful and inclusive first point of contact for the Tier 2 team.

Liaise closely with practice administrative teams at each Tier 1 practice, and with LTHT and LCH administrative teams for interfaces at Tier 4.

Support the Tier 2 team's engagement with VCSE partners diary coordination, minute-taking and follow-up.

Communicate complex or sensitive information with tact, discretion and empathy, adapting language and format to the audience.

Team support and quality improvement

Contribute to team meetings, service reviews and continuous improvement activity within the Tier 2 team.

Contribute to quality improvement projects and clinical audit identifying searchable cohorts, running structured searches, preparing data and presenting findings alongside clinical colleagues.

Provide induction support for new team members on Tier 2 administrative and care-coordination processes.

Support the delivery of the Programme's Year 1 evaluation and Year 2 business-case preparation.

Suggest improvements to administrative and care-coordination processes based on day-to-day experience.

Care Quality Commission, health and safety, and confidentiality

Work with the delivery partners to ensure Programme administrative activity is compliant with CQC standards.

Comply with Health and Safety policies, follow safe working procedures and report incidents through the organisations Incident Reporting Systems.

Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990); respect patient confidentiality at all times.

Understand and apply the safeguarding role appropriate to a senior administrative role recognising concerns and escalating to a clinical colleague or safeguarding lead.

Continuing personal and professional development

Undertake continual personal and professional development, including mandatory training and any additional training identified through appraisal.

Take up development opportunities aligned to your role for example NVQ Level 3 in Business Administration or Customer Service, Care Certificate elements relevant to care coordination, or apprenticeship pathways towards senior administration or care-coordination roles.

Access regular supervision and support the Programme's supervision and reflective-practice culture.

Special working conditions

The post-holder will be based in the community across the Beeston and Middleton & Hunslet footprint, with occasional travel between practices, community sites and system-partner offices.

Working days may include periods of concentrated administrative work, telephone contact with patients and structured MDT / clinic support.

The post-holder may experience occasional distressing conversations for example when contacting patients in difficult social circumstances, or when discussing missed appointments or clinical concerns and will be supported through structured supervision.

Person Specification

Other requirements

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• Adaptable.
• Works effectively independently and as a team player.
• Self-motivated.
• Up to date with safeguarding and other mandatory training.
• Up to date immunisation status.
• Ability to work in different locations across the footprint and to help provide cover for absent colleagues; ability to take part in an extended working day in line with the models flexible-access commitment.
• Access to own transport or reliable means to travel across the multi-neighbourhood footprint.

Skills and knowledge

Essential

• Excellent written and verbal communication skills, adapting to a wide range of audiences.
• Excellent organisational skills; able to plan, prioritise and manage a varied workload.
• Competent IT skills including Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Ability to accurately enter, extract and interpret patient information from clinical systems.
• Understanding of the principles of confidentiality, information governance, safeguarding and Caldicott principles.
• Understanding of the wider determinants of health and their impact on communities.
• Ability to remain calm, respectful and professional in emotionally challenging situations.
• Ability to work autonomously within scope, escalating clinical or safeguarding concerns appropriately.
• Attention to detail and accuracy in data entry, correspondence and record keeping.
• Ability to gain acceptance for recommendations and to influence colleagues to comply with agreed processes.

Desirable

• Understanding of the Leeds Proactive Care and Integrated Neighbourhood Health frameworks.
• Understanding of quality improvement methodology.

Qualifications

Essential

• GCSE English and Mathematics at Grade C / 4 or above (or equivalent).
• NVQ Level 3 in Business Administration, Customer Service, Health and Social Care, or equivalent qualification or equivalent experience.
• Willing to undertake any relevant training identified to develop skills required to carry out duties, including safeguarding, information-governance and digital training.

Desirable

• Care Certificate.
• Additional qualification or training in care coordination, health navigation, patient experience or equivalent role.
• ECDL, Microsoft Office Specialist or equivalent digital-skills qualification.
• Formal training in health inequalities, trauma-informed care or behaviour-change approaches such as Making Every Contact Count.
• Foundation-degree level study or apprenticeship pathway relevant to health administration or care coordination.

Experience

Essential

• Substantial experience in an administrative or care-coordination role in the NHS, general practice, social care or a comparable setting.
• Experience of working with clinical or administrative systems such as EMIS, SystmOne or equivalent.
• Experience of telephone and digital contact with patients or service users, including handling sensitive or difficult conversations.
• Experience of arranging meetings, taking accurate minutes and following up actions.
• Experience of maintaining accurate records and trackers, and generating reports from them.
• Experience of working alongside a clinical multidisciplinary team.
• Experience of working with people affected by health inequalities.
• Experience of work involving diary management, correspondence and general office administration.

Desirable

• Experience of care coordination, patient tracking or pathway management in a clinical setting.
• Experience of working with VCSE, community or asset-based partners.
• Experience of contributing to quality improvement, clinical audit or service evaluation.
• Experience of preparing dashboards, reports or presentations for a team.
• Experience of supporting or supervising new or less experienced staff.

Personal Qualities & Attributes

Essential

• Commitment to reducing health inequalities and proactively working to reach people from all communities.
• Person-centred, trauma-informed approach with a working understanding of the wider social determinants of health.
• Ability to communicate with a wide range of colleagues from the NHS and other organisations, and with patients and their families including good written and oral communication skills.
• Recognises personal limitations and refers to more appropriate colleagues when necessary.
• Able to work under pressure and meet deadlines, managing unpredictable service demands.
• Emotional resilience, self-awareness, humility and curiosity.
• Reliability and integrity in a small MDT where the model depends on trust and close working relationships.
• Ability to organise, plan and prioritise on own initiative with minimal supervision.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Comfortable with the ambiguity of a new service willing to iterate, evaluate and adjust.
• Positive and flexible attitude to change; able to respond to changing needs in an appropriate and timely manner.
• Genuine empathy for people whose lives are shaped by health inequalities.
• Cultural competence for supporting patients across the diverse populations of south and east Leeds.
• Confident to challenge and to be challenged in the patients best interest.

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employers address

1st Floor Park Edge Practice

Asket Drive

Leeds

West Yorkshire

LS14 1HX

United Kingdom

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties, including surgery consultations, telephone and video consultations and queries, home visits, referrals in a timely fashion, participating in clinincal meetings

Person Specification

Qualifications

Essential

• Post graduate qualification in General Practice MRCGP/MRCP
• Full registration with GMC

Experience

Essential

• EMIS Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Daleham Gardens Surgery

Address

Daleham Gardens Surgery

5 Daleham Gardens

London

NW3 5BY

United Kingdom

Employer's website

http://www.dalehamgardensmedical.co.uk/ (Opens in a new tab)