Job description

Job responsibilities

• Processing and managing clinical referrals in accordance with practice procedures.
• Using SystmOne (S1) confidently to manage patient records, referrals, tasks and clinical correspondence.
• Undertaking accurate audio typing of clinical letters, reports and other medical correspondence.
• Preparing and processing hospital and specialist referrals, ensuring all relevant information and documentation is included.
• Monitoring referrals and following up outstanding actions where required.
• Managing incoming and outgoing correspondence.
• Liaising with GPs, clinicians, hospitals, community services and other healthcare professionals.
• Maintaining accurate and up-to-date patient records.
• Ensuring all work is completed in accordance with confidentiality, information governance and practice policies.
• Providing general administrative and secretarial support to the clinical team as required.

Person Specification

Qualifications

Essential

• Previous experience working as a Medical Secretary.
• Excellent knowledge of the referral process, including NHS e-Referral Service procedures.
• Proven experience using SystmOne (S1).
• Strong audio-typing skills with excellent accuracy and attention to detail.
• Excellent written and verbal communication skills.
• A good understanding of medical terminology.
• The ability to prioritise workload and work effectively under pressure.
• A high level of confidentiality and professionalism.
• Good IT and administrative skills.
• The ability to work independently while also being an effective member of a multidisciplinary team.

Desirable

• Previous experience within primary care.
• Knowledge of NHS referral pathways and local services.
• Experience dealing with hospital correspondence and clinical documentation.
• Knowledge of GP practice systems and procedures.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodlands Medical Practice

Address

Bluebell Wood Way

Sutton-in-Ashfield

Nottinghamshire

NG17 1JW

United Kingdom

Employer's website

https://woodlandsmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

To assist the clinical team in the service and delivery of care to the practice population. The post holder will work under the supervision of the senior nurse undertaking tasks and duties delegated by the clinical team.

They will need to work collaboratively with the general practice team to meet the needs of the patients, ensuring that practice policies and procedures are followed.

Flexibility is paramount to cover GP extended access including early mornings, evenings and Saturdays on a rota basis. There will be an expectation to commit to additional hours during Flu season to support the practice flu campaign.

A driving licence and access to your own vehicle to use as and when required is desirable.

The applicant will be subject to the enhanced disclosure to be made to the Disclosure and barring service (formerly known as CRB check) for any previous convictions.

Person Specification

Qualifications

Essential

• GCSE - Grade A- C in English and Maths - or equivalent
• Qualified in Phlebotomy
• Blood pressure recording
• Wound Care
• Chronic Disease management experience

Desirable

• Vaccinations including Flu and B12
• Spirometry

Experience

Essential

• Experience of working as a Health Care Assistant in general practice.
• Experience of using Clinical SystmOne

Desirable

• Car driver and and access to own vehicle desirable
• Experience of working in nursing team.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodlands Medical Practice

Address

Bluebell Wood Way

Sutton-in-Ashfield

Nottinghamshire

NG17 1JW

United Kingdom

Employer's website

https://woodlandsmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Reception Duties

- Ensure efficiency of the surgeries by monitoring the arrival of patients and the flow of patients into consulting and treatment rooms.

- Ensure that patients without appointments, but who need urgent consultation are seen in a logical and non-disruptive manner.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensure all procedures are completed.

- Advise patients of relevant charges for private services, accept payment and issue receipts where required.

-Respond to all queries and requests for assistance from patients and other visitors.

-Ensure reception and waiting areas are kept neat and tidy.

-Handing out prescriptions/medication in the absence of the dispensary staff and receiving prescription requests.

Management of appointment system

- Ensure total familiarity with all appointment systems in effect including regular and incidental variations.

- Book appointments and recalls.

- Monitor effectiveness of the system and report any problems or variations required.

Preparation of Consulting Rooms

-Ensure that the consulting rooms are prepared in readiness for each consulting session and at the end of each consulting session that the room is left tidy and secure.

Operation of the Telephone System

Receive and make telephone calls as required.Divert and take messages as appropriate.

Start and End of Day Procedures

- Open up premises at the start of the day, set alarm to day function and make all necessary preparations to receive patients.

- Secure premises at the end of the day, ensure the building is totally secured, internal lights off and alarm activated.

General Responsibilities:

-Ensure total familiarity with all computer programmes which affect your work

-Ensure that your work area is kept neat and tidy.

- Monitor effectiveness of the various systems you operate and report any problems or variations required.

Special Requirements of the post:

• An understanding, acceptance and adherence to the need for strict confidentiality.
• An ability to use own judgement, resourcefulness, common sense and local knowledge to respond to patients enquiries and requests.
• Excellent communication and secretarial skills.

Able to Provide Cover:Reception

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and riskAssess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

Participate in audit where appropriate

Any other delegated duties considered appropriate to the post.

Person Specification

Experience

Essential

• Experience of working with the general public Experience of administrative duties
• Experience of working within a high pressure fast pace environment

Desirable

• Experience of working in a healthcare setting

Qualifications

Essential

• Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

Desirable

• Previous experience in a medical receptionist role although full traning will be given.

Employer details

Employer name

Woodlands Medical Practice

Address

54 Leopold Road

London

N2 8BG

United Kingdom

Employer's website

https://www.woodlandsmedicalpractice.org/ (Opens in a new tab)

Job description

Job responsibilities

Working as part of the team and carrying out general reception and admin duties such as answer phones, triage accurex, emis, docman tasks, prescription requests, room check, match and allocate lab reports.

Set targets for achievement on reception and administrative work such as telephone answering, document management, etc and work with the management team in managing risk and reward.

Overseeing the administration and support operations of the practice

Line managing all reception-Admin staff

Identifying and delivering team training where required.

Reviewing and updating all administrative and reception policies and procedures as required

Managing all deliveries to the practice, ensuring adherence to the cold chain policy as necessary

Ensure staff are following practice policies, protocols and procedures and where necessary, conduct performance reviews

Manage complaints

To take key responsibility for excellent customer services and ensure excellent patient experience.

Ensure a culture of professionalism is maintained within the practice.

Ensure staff follow the practice code of conduct.

Monitor and promote the Friends and Family Test to gather patient feedback.

Deputize for the Practice-Operations Manager during their absence as required.

Stock check clinical and Admin

Triage Docman emails and letters before sending to the Clinicians

Audit e-RS worklist and complete tasks

Maintain and complete invoices for private work from 3rd parties.

Person Specification

Experience

Essential

• EMIS experience- confident using EMIS Web for appointments, patient records, workflow and day-to-day GP reception administration.
• GP surgery experience - previous experience working in a GP practice/surgery, with an understanding of NHS primary care reception processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodlands Medical Practice

Address

54 Leopold Road

London

N2 8BG

United Kingdom

Employer's website

https://www.woodlandsmedicalpractice.org/ (Opens in a new tab)