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Care Navigator
Southend Coastal Surgeries
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Care Navigators are the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical s…
15 day(s) ago
Care Navigator
Southend Coastal Surgeries
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Care Navigators are the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical s…
15 day(s) ago
Prescriptions Clerk
Southend Coastal Surgeries
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary This role will provide support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients our Care Navigators.
21 day(s) ago
Prescriptions Clerk
Southend Coastal Surgeries
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary This role will provide support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients our Care Navigators.
21 day(s) ago
Care Coordinator
Southend Coastal Surgeries
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Full time 10am 6pm Care coordinators play a varied and important role within our practices.
21 day(s) ago
Care Coordinator
Southend Coastal Surgeries
Inner London, Greater London
GBP 12 per year
GP/General Practitioner
Job summary Full time 10am 6pm Care coordinators play a varied and important role within our practices.
21 day(s) ago
Posted 15 day(s) ago
Reference: A5883-26-0030
Job summary
Care Navigators are the first point of contact for patients and act as a focal point of communication between patients, doctors and other medical staff.
Our care navigators are the first point of contact and they are crucial to the effective running of the surgery. It is important that the right applicant is able to communicate effectively at all levels and remains calm under pressure. Excellent organisational and IT skills are required.
Care navigators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.
The role of the skilled care navigator is varied and involves excellent communication through a variety of means including telephone and online. The successful applicant will need to be able to efficiently switch between systems in order to efficiently navigate the patient to the correct service for their needs. It is extremely important that the care navigator is committed to providing excellent customer service.
The successful candidate will be based at one of the practices within the Southend Coastal Surgeries Group of practices. They will be caring, dedicated, reliable and person-focussed and enjoy working with a wide range of people.
Main duties of the job
- Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Signpost patients appropriately to self-help resources as required, proving them with written and digital sources where necessary.
- Printing and issuing pathology forms and specimen pots as required. Advising patients if there are specific requirement they need to follow when collecting the sample. Collecting in the sample and ensuring this is placed in the pathology collection box.
- Ensuring Tasks within the clinical system are actioned in a timely manner.
- Raising Tasks within the clinical system where appropriate.
- Administration of patient letters via the Anima Document Management system or Document Management System in SystmOne
- Work with PCN and other community services as required, in an appropriate and polite manner to facilitate patient.
- Answering patient phone calls ensuring patients queries are process in accordance the practice requirements, signposting patients as appropriate
About us
We provide General Medical Services (GMS) to our patients from 2 sites in Southend:
- Thorpe Bay surgery, Tyrone Road Southend-on-Sea SS1 3HDTel 01702 582670
- North Shoebury Surgery, Frobisher Way, Shoeburyness, Essex SS3 8UT
Working together in partnership to deliver services to their patient population across both practice sites, the practice is clinically lead by a GP and an Advance Clinical Practitioner, the partners are supported by a diverse clinical team made up of a diverse team of clinical profressionals.
The administration team comprise of Care Navigators, Care Co-Ordinators, Medical secretaries, administration staff, Assistant Manager, Practice Manager, Primary care Development Manager and Business Manager with a list size combined of 15,635 patients.
We are a Training Practice supporting GP and Nurse Training.
We also provide services for our more vulnerable members of the community via our home visiting service Supporting our housebound patients providing regular blood tests along with other assessments. Our aim is to deliver care and treatment in line with the current legislations and standards evidence based, with clear pathways and tools. Whilst our practice registration is growing, we strive to provide high quality, safe, efficient, and effective service within the resource allocated to the practice. With particular focus on the prevention of disease by promoting health and wellbeing, offering care and advice to our patients.
Details
Date posted
10 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Part-time
Reference number
A5883-26-0030
Job locations
99 Tyrone Road
Thorpe Bay
Southend-on-Sea
Essex
SS1 3HD
United Kingdom
North Shoebury Surgery
Frobisher Way
Shoeburyness
Southend-on-sea
SS3 8UT
United Kingdom
Job description
Job responsibilities
- Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Signpost patients appropriately to self-help resources as required, proving them with written and digital sources where necessary.
- Printing and issuing pathology forms and specimen pots as required. Advising patients if there are specific requirement they need to follow when collecting the sample. Collecting in the sample and ensuring this is placed in the pathology collection box.
- Ensuring patient phone calls are managed in a timely manner, politely, supporting patient needs.
- Ensuring Tasks within the clinical system are actioned in a timely manner.
- Raising Tasks within the clinical system where appropriate.
- Administration of patient letters via the Anima Document Management system or Document Management System in SystmOne.
- Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
- Work with PCN and other community services as required, in an appropriate and polite manner to facilitate patient.
- Updating patient records accurately and in a timely manner
- Answering patient phone calls ensuring patients queries are process in accordance the practice requirements, signposting patients as appropriate
- Ensuring all visitors are signed in and out of the building.
- Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary
Key Tasks
Projecting the practice values as the first point of contact at the practice
a. Unlocking and locking up of the premises securely.
b. Answering phone calls from patients and dealing with queries appropriately
c. Providing advice and support to patient face-to-face
d. Booking patients into the clinical system when they arrive for their appointment.
e. Ensuring clinical documentation is scanned on to the patient records in line with the practices processes
f. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
g. Support the coordination of patient care by working with colleagues or clinicians within the practice.
h. Chaperone patients as required.
i. FP10 management as per the practice policy when opening and closing the practice.
j. Identifying and escalating safeguarding concerns to the Safeguarding Lead within the practice.
Coordinate and integrate care
a. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
b. Support patients by way of raising requests for an appointment in our digital triage system Anima if they do not have the means to raise the request themselves. Monitoring the request if the patient down not have sufficient IT access and liaising with the patient accordingly.
c. Support patients by way of raising administration request (Med 3, requests for letter etc) in our digital triage system Anima if they do not have the means to raise the request themselves.
d. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
e. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
f. Work sensitively with people, their families and carers to capture key information, facilitating the patient journey with a focus on maintaining n their health and wellbeing.
g. Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.
3. Professional development
a. Work with a named clinical point of contact for advice and support.
b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.
c. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Miscellaneous
a. Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.
b. Act as a champion for personalised care and shared decision making within the practice.
c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
d. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
e. Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.
f. Work in accordance with the practices policies and procedures.
g. Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.
Job description
Job responsibilities
- Work with people, their families and carers to improve their understanding of the patients condition and support them to develop and review personalised care and support plans to manage their needs and achieve better healthcare outcomes.
- Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
- Signpost patients appropriately to self-help resources as required, proving them with written and digital sources where necessary.
- Printing and issuing pathology forms and specimen pots as required. Advising patients if there are specific requirement they need to follow when collecting the sample. Collecting in the sample and ensuring this is placed in the pathology collection box.
- Ensuring patient phone calls are managed in a timely manner, politely, supporting patient needs.
- Ensuring Tasks within the clinical system are actioned in a timely manner.
- Raising Tasks within the clinical system where appropriate.
- Administration of patient letters via the Anima Document Management system or Document Management System in SystmOne.
- Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
- Work with PCN and other community services as required, in an appropriate and polite manner to facilitate patient.
- Updating patient records accurately and in a timely manner
- Answering patient phone calls ensuring patients queries are process in accordance the practice requirements, signposting patients as appropriate
- Ensuring all visitors are signed in and out of the building.
- Ensure that patients without appointments but who need 'urgent consultations are booked into appropriate slots and referred to a GP where necessary
Key Tasks
Projecting the practice values as the first point of contact at the practice
a. Unlocking and locking up of the premises securely.
b. Answering phone calls from patients and dealing with queries appropriately
c. Providing advice and support to patient face-to-face
d. Booking patients into the clinical system when they arrive for their appointment.
e. Ensuring clinical documentation is scanned on to the patient records in line with the practices processes
f. Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
g. Support the coordination of patient care by working with colleagues or clinicians within the practice.
h. Chaperone patients as required.
i. FP10 management as per the practice policy when opening and closing the practice.
j. Identifying and escalating safeguarding concerns to the Safeguarding Lead within the practice.
Coordinate and integrate care
a. Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
b. Support patients by way of raising requests for an appointment in our digital triage system Anima if they do not have the means to raise the request themselves. Monitoring the request if the patient down not have sufficient IT access and liaising with the patient accordingly.
c. Support patients by way of raising administration request (Med 3, requests for letter etc) in our digital triage system Anima if they do not have the means to raise the request themselves.
d. Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
e. Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
f. Work sensitively with people, their families and carers to capture key information, facilitating the patient journey with a focus on maintaining n their health and wellbeing.
g. Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.
3. Professional development
a. Work with a named clinical point of contact for advice and support.
b. Undertake continual personal and professional development, taking an active part in reviewing and developing the role and responsibilities, and provide evidence of learning activity as required.
c. Adhere to organisational policies and procedures, including confidentiality, safeguarding, lone working, information governance, equality, diversity and inclusion training and health and safety.
Miscellaneous
a. Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.
b. Act as a champion for personalised care and shared decision making within the practice.
c. Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
d. Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
e. Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.
f. Work in accordance with the practices policies and procedures.
g. Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.
Person Specification
Qualifications
Essential
- Proficient in MS Office and web-based services
- GCSE Maths & English Grace C or above
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
- lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals/agencies, when what the person needs is beyond the scope of the care navigator role e.g. when there is a mental health need requiring a qualified practitioner
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Experience of data collection and using tools to measure the impact of services
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Meets DBS reference standards and criminal record checks
- Willingness to work flexible hours when required to meet work demands
Desirable
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to provide motivational coaching to support peoples behaviour change
- Knowledge of how the NHS works, including primary care and PCNs
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social
Experience
Essential
- Experience of working in a GP practice, adult health and social care, learning support or public health / health improvement
- Experience of working within multi- professional team environments
- Experience or training in personalised care and support planning
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of supporting people, their families and carers in a related role
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Person Specification
Qualifications
Essential
- Proficient in MS Office and web-based services
- GCSE Maths & English Grace C or above
- Ability to actively listen, empathise with people and provide personalised support in a non-judgemental way
- Ability to provide a culturally sensitive service supporting people from all backgrounds and communities, respecting
- lifestyles and diversity
- Commitment to reducing health inequalities and proactively working to reach people from diverse communities
- Ability to support people in a way that inspires trust and confidence, motivating others to reach their potential
- Ability to communicate effectively, both verbally and in writing, with people, their families, carers, community groups, partner agencies and stakeholders
- Ability to identify risk and assess / manage risk when working with individuals
- Have a strong awareness and understanding of when it is appropriate or necessary to refer people to other health professionals/agencies, when what the person needs is beyond the scope of the care navigator role e.g. when there is a mental health need requiring a qualified practitioner
- Ability to maintain effective working relationships and to promote collaborative practice with all colleagues
- Ability to demonstrate personal accountability, emotional resilience and work well under pressure
- Ability to organise, plan and prioritise on own initiative, including when under pressure and meeting deadlines
- High level of written and verbal communication skills
- Ability to work flexibly and enthusiastically within a team or on own initiative
- Knowledge of, and ability to work to policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety
- Experience of data collection and using tools to measure the impact of services
- Knowledge of the personalised care approach
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers
- Understanding of, and commitment to, equality, diversity and inclusion
- Strong organisational skills, including planning, prioritising, time management and record keeping
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes
- Ability to recognise and work within limits of competence and seek advice when needed
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Understanding of the needs of older people / adults with disabilities / long term conditions particularly in relation to promoting their independence
- Meets DBS reference standards and criminal record checks
- Willingness to work flexible hours when required to meet work demands
Desirable
- Knowledge of how the NHS works, including primary care and PCNs
- Ability to provide motivational coaching to support peoples behaviour change
- Knowledge of how the NHS works, including primary care and PCNs
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social
Experience
Essential
- Experience of working in a GP practice, adult health and social care, learning support or public health / health improvement
- Experience of working within multi- professional team environments
- Experience or training in personalised care and support planning
- Experience of data collection and using tools to measure the impact of services
Desirable
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity)
- Experience of supporting people, their families and carers in a related role
- Experience or training in personalised care and support planning
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Southend Coastal Surgeries
Address
99 Tyrone Road
Thorpe Bay
Southend-on-Sea
Essex
SS1 3HD
United Kingdom
Employer's website
https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)
Employer details
Employer name
Southend Coastal Surgeries
Address
99 Tyrone Road
Thorpe Bay
Southend-on-Sea
Essex
SS1 3HD
United Kingdom
Employer's website
https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)
Apply Now
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Sign in to pre-fill your personal details, attachments and more.
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Posted 21 day(s) ago
Reference: A5883-26-0024
Job summary
This role will provide support to our Clinicians in the receipt and preparation of repeat prescriptions for our patients our Care Navigators.
You will be a point of contact for enquiries about prescriptions from patients and community pharmacies. As such, a good telephone manner and excellent communication skills are essential.
To thrive in this role, you will enjoy utitlising your exceptional organisational and prioritising skills, combined with excellent attention to detail. Problem solving on a day-to day basis around issues relating to your work, you will also enjoy working closely as a team to achieve objectives and ensure that your prescription workload is managed in a timely manner.
Main duties of the job
- Process repeat prescription requests received by phone, email, post, slips and the online access system, in accordance with practice protocol.
- Respond to queries from patients and pharmacies in a courteous, timely and efficient manner, by telephone, email and face-to-face and maintain precise records of communication.
- Produce prescriptions for the GP to sign in / authorise.
- Generate requests for medication on behalf of the patient for non-repeat items
- Ensure medication reviews are appropriately arranged by maintaining an accurate recall system
- Act upon compliance issues, liaising with the appropriate clinician.
- Input data into the patients healthcare records as necessary
About us
Southend Coastal Surgeries provides NHS primary care services across Thorpe Bay, North Shoebury and Westcliff. We are committed to delivering high standards of medical and personal care and ensuring clinically effective treatment.
Details
Date posted
04 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A5883-26-0024
Job locations
99 Tyrone Road
Thorpe Bay
Southend-on-Sea
Essex
SS1 3HD
United Kingdom
Job description
Job responsibilities
- Following up changes with drug company representatives where necessary.
- Maintaining and updating the patient record, adding new drugs and monitoring patient repeats.
- Liaising with the ICB medicines management team
- Submitting all unsigned prescriptions to the partners.
- Generating nurses prescriptions.
- Sorting post-dated prescriptions.
- Attending meetings at the Surgery as necessary.
- Any other reasonable duties required to support the needs of the Surgery.
- Sign posting patients to appropriate services
- Dealing with queries and repeat prescription requests in person, by telephone and electronically
- Working with the wider pharmacy team to assist with queries, tasks, cost-effective prescribing, QOF compliance and medicines optimisation.
- Ensuring patients have the correct monitoring needed for their medication or conditions
- Helping with drug audits, alerts and reporting
All activities and duties to be carried out to the highest standard and in line with the Surgerys values, standards and procedures.
Job description
Job responsibilities
- Following up changes with drug company representatives where necessary.
- Maintaining and updating the patient record, adding new drugs and monitoring patient repeats.
- Liaising with the ICB medicines management team
- Submitting all unsigned prescriptions to the partners.
- Generating nurses prescriptions.
- Sorting post-dated prescriptions.
- Attending meetings at the Surgery as necessary.
- Any other reasonable duties required to support the needs of the Surgery.
- Sign posting patients to appropriate services
- Dealing with queries and repeat prescription requests in person, by telephone and electronically
- Working with the wider pharmacy team to assist with queries, tasks, cost-effective prescribing, QOF compliance and medicines optimisation.
- Ensuring patients have the correct monitoring needed for their medication or conditions
- Helping with drug audits, alerts and reporting
All activities and duties to be carried out to the highest standard and in line with the Surgerys values, standards and procedures.
Person Specification
Qualifications
Essential
- GCSE grade 9 to 4 in English and Maths
Experience
Essential
- It is essential that applicants have at least a grade 4 or above in GCSE Maths & English
Desirable
- Previous experience working as a Prescriptions Clerk is not essential but is desirable.
Person Specification
Qualifications
Essential
- GCSE grade 9 to 4 in English and Maths
Experience
Essential
- It is essential that applicants have at least a grade 4 or above in GCSE Maths & English
Desirable
- Previous experience working as a Prescriptions Clerk is not essential but is desirable.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Southend Coastal Surgeries
Address
99 Tyrone Road
Thorpe Bay
Southend-on-Sea
Essex
SS1 3HD
United Kingdom
Employer's website
https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)
Employer details
Employer name
Southend Coastal Surgeries
Address
99 Tyrone Road
Thorpe Bay
Southend-on-Sea
Essex
SS1 3HD
United Kingdom
Employer's website
https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)
Apply Now
Already registered?
Sign in to pre-fill your personal details, attachments and more.
Success!
Your application has been submitted.
Posted 21 day(s) ago
Reference: A5883-26-0023
Job summary
Full time 10am 6pm
Care coordinators play a varied and important role within our practices. Their primary function is to work with along side and with our clinical triage team to coordinate the care for our practice patient population and ensure the right care at the right time.
Care coordinators review patients needs and help them access the services and support they require to understand and manage their own health and wellbeing, referring to social prescribing link workers, health and wellbeing coaches, and other professionals where appropriate.
This role is intended to become an integral part of the practices multidisciplinary team, working alongside social prescribing link workers and health and wellbeing coaches to provide an all-encompassing approach to personalised care and promoting and embedding the personalised care approach across the PCN. There may be a need to work remotely depending on the requirements of the role.
Please note that the role of a care coordinator is not a clinical role.
Main duties of the job
Help people to manage their needs through answering queries, making and managing appointments, and ensuring that people have good quality written or verbal information to help them make choices about their care.
Work collaboratively with GPs and other primary care professionals within the practice to proactively identify and manage a caseload, which may include patients with long-term health conditions, and where appropriate, refer back to other health professionals at our PCN or within our community service.
Work with people, their families, carers and healthcare team members to encourage effective help-seeking behaviours.
Support our digital team in developing communication channels between GPs, people and their families and carers and other agencies.
Maintain records of referrals and interventions to enable monitoring and evaluation of the service. Conduct follow-ups on communications from out of hospital and in-patient services.
Maintain records of referrals and interventions to enable monitoring and evaluation of the service.
Support practices to keep care records up to date by identifying and updating missing or out-of-date information about the persons circumstances.
Contribute to risk and impact assessments, monitoring and evaluations of the service.
Work with commissioners, integrated locality teams and other agencies to support and further develop the role.
About us
We provide General Medical Services to our patients from 2 sites in Southend:
Thorpe Bay surgery, Tyrone Road Southend-on-Sea SS1 3HD
Tel 01702 582670
North Shoebury Surgery, Frobisher Way, Shoeburyness, Essex SS3 8UTTel 01702 297976
Working together in partnership with our Primary Care Network to deliver services to their patient population across both practice sites, the practice is clinically lead by a GP and an Advanced Clinical Practitioner, the partners are supported by a diverse clinical team made up of salaried GPs and part time locum GPs, Advanced Nurse Practitioners, Associate Nurse Practitioners, Prescribing Paramedics, Practice nurses, GP Nurse Assistant, Health Care Assistants, a Lead Pharmacy Technician, Pharmacy Technicians, and a Prescription Clerks.
The administration team comprise of Care Navigators, Care Co-Ordinators, Medical secretaries, administration staff, Assistant Manager, Practice Manager, Primary care Development Manager and Business Manager with a list size in excess of 15,500 patients.
We are very proud to be a Training Practice supporting GP and Nurse Training across South East Essex.
Whilst our practice registration is growing, we strive to provide high quality, safe, efficient, and effective service within the resource allocated to the practice. With particular focus on the prevention of disease by promoting health and wellbeing, offering care and advice to our patients.
Details
Date posted
04 September 2026
Pay scheme
Other
Salary
£12.71 an hour
Contract
Permanent
Working pattern
Full-time
Reference number
A5883-26-0023
Job locations
Thorpe Bay Surgery
99 Tyrone Road
Southend-on-sea
SS1 3HD
United Kingdom
Job description
Job responsibilities
Enable access to personalised care and support
Take referrals for individuals or proactively identify people who could benefit from support through care coordination.
Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.
Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
Use tools to measure peoples levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.
Support people to develop and implement personalised care and support plans.
Review and update personalised care and support plans at regular intervals.
Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevantSNOMED codes.
Coordinate and integrate care
Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations
Refer onwards to social prescribing link workers and health and wellbeing coaches where required.
Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.
Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
Record what interventions are used to support people, and how people are developing on their health and care journey,
Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
Work sensitively with people, their families and carers to capture key information, while tracking of the impact of care coordination on their health and wellbeing.
Encourage people, their families and carers to provide feedback and to share their stories about the impact of care coordination on their lives.
Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.
Miscellaneous
Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.
Act as a champion for personalised care and shared decision making within the practice.
Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.
Work in accordance with the practices policies and procedures.
Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.
Job description
Job responsibilities
Enable access to personalised care and support
Take referrals for individuals or proactively identify people who could benefit from support through care coordination.
Have a positive, empathetic and responsive conversation with the person and their family and carer(s) about their needs.
Work towards increasing patients understanding of how to manage and develop health and wellbeing through offering advice and guidance.
Develop an in-depth knowledge of the local health and care infrastructure and know how and when to enable people to access support and services that are right for them.
Use tools to measure peoples levels of knowledge, skills and confidence in managing their health and to tailor support to them accordingly.
Support people to develop and implement personalised care and support plans.
Review and update personalised care and support plans at regular intervals.
Ensure personalised care and support plans are communicated to the GP and any other professionals involved in the persons care and uploaded to the relevant online care records, with activity recorded using the relevantSNOMED codes.
Coordinate and integrate care
Making and managing appointments for patients, related to primary, secondary, community, local authority, statutory, and voluntary organisations
Refer onwards to social prescribing link workers and health and wellbeing coaches where required.
Regularly liaise with the range of multidisciplinary professionals and colleagues involved in the persons care, facilitating a coordinated approach and ensuring everyone is kept up to date so that any issues or concerns can be appropriately addressed and supported.
Actively participate in multidisciplinary team meetings in the PCN as and when appropriate.
Identify when action or additional support is needed, alerting a named clinical contact in addition to relevant professionals, and highlighting any safety concerns.
Record what interventions are used to support people, and how people are developing on their health and care journey,
Keep accurate and up-to-date records of contacts, appropriately using GP and other records systems relevant to the role, adhering to information governance and data protection legislation.
Work sensitively with people, their families and carers to capture key information, while tracking of the impact of care coordination on their health and wellbeing.
Encourage people, their families and carers to provide feedback and to share their stories about the impact of care coordination on their lives.
Record and collate information according to agreed protocols and contribute to evaluation reports required for the monitoring and quality improvement of the service.
Miscellaneous
Establish strong working relationships with GPs and practice teams and work collaboratively with other care coordinators, social prescribing link workers and health and wellbeing coaches, supporting each other, respecting each others views and meeting regularly as a team.
Act as a champion for personalised care and shared decision making within the practice.
Demonstrate a flexible attitude and be prepared to carry out other duties as may be reasonably required from time to time within the general character of the post or the level of responsibility of the role, ensuring that work is delivered in a timely and effective manner.
Identify opportunities and gaps in the service and provide feedback to continually improve the service and contribute to business planning.
Contribute to the development of policies and plans relating to equality, diversity and reduction of health inequalities.
Work in accordance with the practices policies and procedures.
Contribute to the wider aims and objectives of the practice and our PCN to improve and support primary care.
Person Specification
Additional Requirements
Essential
- ECDL or equivalent IT skill & knowledge
- Understanding of, and commitment to, equality, diversity and inclusion.
- Strong organisational skills, including planning, prioritising, time management and record keeping.
- Ability to recognise and work within limits of competence and seek advice when needed.
- Meets DBS reference standards and criminal record checks.
- Willingness to work flexible hours when required to meet work demands.
Desirable
- Knowledge of the personalised care approach.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Knowledge of how the NHS works, including primary care and PCNs.
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social.
Qualifications
Essential
- GCSE Grade A to C in English Maths
Desirable
- GCSE Grade A to C in Biology
- Qualified to NVQ level 2 in Health and Social Care
Experience
Essential
- Experience of data collection and using tools to measure the impact of services.
- Experience of maintaining filing systems & collating information.
- Proficient using Microsoft Word, Excel and Outlook
- Clinical System Administration
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
- Experience of working within multi- professional team environments.
- Experience of supporting people, their families and carers in a related role.
- Experience or training in personalised care and support planning.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
Person Specification
Additional Requirements
Essential
- ECDL or equivalent IT skill & knowledge
- Understanding of, and commitment to, equality, diversity and inclusion.
- Strong organisational skills, including planning, prioritising, time management and record keeping.
- Ability to recognise and work within limits of competence and seek advice when needed.
- Meets DBS reference standards and criminal record checks.
- Willingness to work flexible hours when required to meet work demands.
Desirable
- Knowledge of the personalised care approach.
- Understanding of the wider determinants of health, including social, economic and environmental factors and their impact on communities, individuals, their families and carers.
- Knowledge of how the NHS works, including primary care and PCNs.
- Knowledge of Safeguarding Children and Vulnerable Adults policies and processes.
- Basic knowledge of long-term conditions and the complexities involved: medical, physical, emotional and social.
Qualifications
Essential
- GCSE Grade A to C in English Maths
Desirable
- GCSE Grade A to C in Biology
- Qualified to NVQ level 2 in Health and Social Care
Experience
Essential
- Experience of data collection and using tools to measure the impact of services.
- Experience of maintaining filing systems & collating information.
- Proficient using Microsoft Word, Excel and Outlook
- Clinical System Administration
Desirable
- Experience of working directly in a care coordinator role, adult health and social care, learning support or public health / health improvement.
- Experience of working in health, social care and other support roles in direct contact with people, families or carers (in a paid or voluntary capacity).
- Experience of working within multi- professional team environments.
- Experience of supporting people, their families and carers in a related role.
- Experience or training in personalised care and support planning.
- Experience of working with elderly or vulnerable people, complying with best practice and relevant legislation.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Southend Coastal Surgeries
Address
Thorpe Bay Surgery
99 Tyrone Road
Southend-on-sea
SS1 3HD
United Kingdom
Employer's website
https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)
Employer details
Employer name
Southend Coastal Surgeries
Address
Thorpe Bay Surgery
99 Tyrone Road
Southend-on-sea
SS1 3HD
United Kingdom
Employer's website
https://www.southendcoastalsurgeries.co.uk/ (Opens in a new tab)
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