Job description

Job responsibilities

Key Responsibilities

• Provide support to the reception team and wider practice.
• Welcome and assist patients at the front desk in a professional and friendly manner.
• Answer incoming telephone calls and deal with enquiries appropriately.
• Liaise with patients by telephone, in person and through other appropriate communication channels.
• Book, amend and manage patient appointments.
• Handle general administrative tasks and ensure work is completed accurately and efficiently.
• Process patient registrations and related documentation.
• Scan, upload and accurately file documents and correspondence.
• Deal with prescription enquiries and direct requests to the appropriate team where necessary.
• Manage emails and respond to or action enquiries appropriately.
• Provide administrative support to clinical and non-clinical teams when required.
• Maintain confidentiality and handle patient information in accordance with practice policies and procedures.
• Assist with maintaining accurate and up-to-date records.
• Support the smooth running of the reception and administrative functions.
• Undertake any other reasonable duties required to support the practice and its teams.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• ECDL or equivalent

Experience

Essential

• Experience dealing with the public, patients, or customers
• Ability to multi-task and work effectively under pressure
• Excellent communication skills, both verbal and written

Desirable

• Experience using SystmOne
• Experience working in primary care, the NHS, or a caring profession

Knowledge and Skills

Essential

• Good numeracy skills
• Strong problem-solving abilities

Desirable

• Good keyboard skills and confident computer use
• IT literate, with intermediate experience in Microsoft Word and Excel
• Experience of complex administration and record keeping in an office environment

Qualities and Attributes

Essential

• Understanding of, and commitment to, maintaining strict confidentiality
• Ability to use own judgement, showing resourcefulness and common sense
• Awareness of the importance of producing and maintaining consistently high standards of work
• Ability to work effectively in a changing environment
• Ability to work as part of an integrated, multi-skilled team
• Willingness to work flexible hours as required
• Well presented with a professional, pleasant manner
• Ability to maintain a tidy and organised work environment and present work to a high standard

Desirable

• Personable with a good sense of humour

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rothwell & Desborough Healthcare Group

Address

109 Desborough Road

Rothwell

Kettering

Northamptonshire

NN14 6JQ

United Kingdom

Employer's website

https://www.rdhg.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Managerial To have knowledge of managerial processes within the Trust and to have good awareness of Trust policies and how they relate to staffand service of the department. Furthermore, to use this knowledge for the benefit of the clinical and scientific service. To investigate where current processes and/or policies can be changed in order to improve service provision to patients and users. Topropose and develop changes to practice in order to improve these issues. To liaise with Biomedical Scientists in order to implement developments and changes in aspects of the service as delegated by theHead of the Department. To liaise with the Consultant Clinical Scientist and the Head of the Department in order to ensure that the referral of specimens to otherlaboratories meets the clinical needs and is cost-effective. To be accountable for the quality and cost-effectiveness of this service,provide supervision and undertake audit. To liaise with senior members of staff to ensure that highly complex analytical services related to chromatographic techniques and massspectrometry, are of the highest quality and timely. To attend and actively contribute to departmental meetings related to management, quality management and clinical policymanagement. To be accountable for the quality of designated clinical research and trials for which the Department is undertaking commissionedanalytical work, and to coordinate and implement such work. To ensure that all clinical incidents and complaints are properly recorded and reported to one of the Consultants or to the LaboratoryManager. To ensure that such incidents are properly investigated, and appropriate action is taken to ensure an improvement of theservice in line with the Trust policies, procedures and national guidelines.Scientific To assist the Consultant Biochemist in providing an effective scientific service in the Department of Clinical Biochemistry, includingcontributing to the quality of the service and the requirements of UKAS. To regularly participate in and coordinate the development of new methods, to implement them, and to act as necessary to maintain theperformance of these methods in routine use. To liaise and collaborate with other laboratory staff to provide as high a standard of service as is reasonably possible. To provide highly skilled technical services across all analytical sections of the department, including analysis of routine blood, urineand other fluid samples. To attend the Departments Quality Meetings and carry out delegated and designated duties to ensure the quality of the results and theservice. To take an active role in ensuring the quality service. Within the postholders sphere of competence, to coordinate, implement, and analyse specimens from clinico-scientific studies forwhich the Department is undertaking commissioned analytical work.Clinical To assist Consultant Chemical Pathologists and Consultant Clinical Scientist in the provision of a routine and emergency analytical,interpretative, diagnostic and consultancy service to clinicians with the Trust and its partner hospitals and in General Practice, and inthe planning of service as directed. To participate in the Duty Clinical Biochemist rota for clinical review of reports. The duties include: Being the point of contact for clinical queries to the Department from the Trust clinicians, GPs, and other users of the service Providing advice to the Trust clinicians and GPs on the selection of clinically relevant tests in order to facilitate the diagnosis, treatment,monitoring and understanding of disease. Interpretation of results on a case-by-case basis, considering the clinical context, previous test results, current analytical performanceand other confusing factors such as drug treatments and co-existing disease states Using judgement to seek advice from the Consultants in the Department on difficult cases and queries, and conveying the obtainedadvice to the clinicians involved in the care of patients. Bringing to the attention of the Trust clinicians, GPs and midwives those results which suggest a need for an urgent medicalintervention. Highlighting where there may be a conflict between test results and the initial clinical impressions. Initiating further necessary investigations Liaising with the laboratory staff for the investigation of cases where a less-than-ideal analytical performance is suspected, andsuggesting means to remedy any problem. Dealing with any ad hoc clinical query raised by service users, Departmental staff, outside agencies, patients or their carers. To attend the weekly Departmental Clinical meetings. Occasional attendance at relevant clinics, as deemed necessary by the Consultant Biochemist for learning and education. To undertake such relevant duties of an appropriate nature as may be described by the Head of the Department.Professional To adhere to the department health and safety policy. To regularly carry out the appropriate risk assessments in line with the Trusts Clinical Governance Policy. To assist with the writing and updating of departmental policies and standard operating procedures in areas of expertise. To actively maintain the necessary requirements for State Registration and membership of the Health Professions Council.Research and Development To coordinate and implement research and development projects in line with the Departments service and as appropriate to the HealthServices requirements, as agreed with the Consultant Clinical Biochemists or the Head of the Department. To assist the Consultant Chemical Pathologists and Consultant Clinical Biochemist in performing clinical audit projects, both within theDepartment of Clinical Biochemistry and with outside users of the service. To present the results of research and development activities at local and national forums, and publish the research data in peerreviewed journals.Training To assist the Consultant Clinical Biochemist in training the Pre Registration Clinical Biochemists. To take part in teaching programmes organised by the department for the training of Biomedical Scientists and other undergraduate andpostgraduate staff both within and outside the Department of Clinical Biochemistry. To attend formal local, national and international scientific and clinical meetings, as deemed appropriate by Consultant Clinical Scientist,for the furtherance of the post-holders and the departments expertise and to be actively engaged in the dissemination of scientificknowledge. To actively pursue further higher professional qualifications (FRCPath) with the support and encouragement of the department and toparticipate in appropriate activities for personal development, appraisal and registration.

Person Specification

Qualifications

Essential

• HCPC Registration and appropriate masters level qualification or equivalent
• Completion of STP or equivalent in Clinical Biochemistry

Desirable

• PhD in appropriate scientific field

Laboratory Skills and Knowledge

Essential

• A good knowledge of Clinical Biochemistry and specialist knowledge of advanced analytical techniques

Desirable

• Experience of Mass Spec method development
• Experience of neurological marker analysis
• Experience of DNA extraction techniques
• Experience of publishing research papers in Clinical Biochemistry

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oxford University Hospitals NHS Foundation Trust

Address

John Radcliffe Hospital

Headley Way, Headington

Oxford

OX3 9AL

United Kingdom

Employer's website

https://www.ouh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for a full list of all Roles and Responsibilities.

Person Specification

Educations, Training and Qualifications

Essential

• GCSE English and Maths (Grade A-C) or equivalent

Desirable

• Evidence of continued role development
• Coaching or teaching qualification
• Psychology or counselling qualification

Knowledge and Experience

Essential

• Relevant health or social care experience
• Agenda for Change Band 3 or equivalent
• Experience of multiprofessional working
• Experience of the use of data management
• Evidence of good communications skills
• Experience of coach/teaching patients and carers
• Understanding of person-centred care
• Experience in coordinating a patient workload

Desirable

• Charity sector experience
• Knowledge of IT systems including Somerset Cancer Registry-RMS
• Knowledge of cancer treatments, interventions & language

Skills

Essential

• Ability to manage difficult and emotionally charged conversations
• Effective organisation skills and prioritisation
• IT Skills
• Verbal and nonverbal communication skills
• Teamworking
• Accurate written communication
• Problem solving skills
• Ability to retrieve and collate information from multiple resources
• Physical qualities such as to meet the requirements of the role with any reasonable adjustments
• Empathy and emotional intelligence
• Ability to use initiative
• Observational skills
• Ability to ask sensitively about needs
• Demonstrate ability to meet Trust values

Desirable

• Communication training - e.g. Sage and Thyme

Key Competencies/Personal Qualities and Attributes

Essential

• Passionate and committed to bring our Dedicated to Excellence values to life, improving the way we work with each other, particularly focusing on empowerment, equality diversity and inclusion of our staff, patients and service users

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Kettering General Hospital NHS Foundation Trust

Address

Kettering General Hospital NHS Foundation Trust

Rothwell road

Kettering

NN16 8UZ

United Kingdom

Employer's website

https://www.kgh.nhs.uk/working-for-us (Opens in a new tab)