Job summary

To provide day to day management for Endodontic and Periodontic services at Acton Health Centre, supporting the Assistant Service Manager and Service Manager in delivering the Trust's key performance targets. Responsible for closely validating the respective waiting lists to ensure that patient are seen within the national targets for 18 weeks RTT and cancer and that all clinics are fully utilized and closely managing the administration team and the respective waiting lists to ensure that patients are seen in a timely manner.

Provide an efficient and polite service to patients when booking outpatient appointments, and work collaboratively and co-operatively with others to meet the needs of the patients and their families. To support patients, General Practitioners, purchasers and consultants.

*For full details of the main responsibilities and requirements of this role, please refer to the attached Job Description and Person Specification.*

Main duties of the job

Manage and coordinate clinic bookings to ensure all available appointment slots are utilised effectively and clinic capacity is maximised.Maintain and actively manage patient waiting lists, monitoring demand and escalating capacity or performance concerns as appropriate.Ensure patients, including those on cancer pathways, are scheduled within national and local target timescales to support timely access to care.Liaise closely with relevant Multi-Disciplinary Teams (MDTs), clinicians, and support services to coordinate patient pathways, resolve scheduling issues, and ensure seamless delivery of care.Communicate professionally and effectively with patients, clinical teams, managers, and external stakeholders.Respond to patient queries in a timely and courteous manner, providing accurate information and directing enquiries to the appropriate service or individual when required.Produce and analyse monthly performance reports, including clinical capacity, referral activity, waiting list performance, and other key service metrics to support operational planning and decision-making.Monitor service performance against key targets and support the implementation of actions to improve patient access and operational efficiency.Support the delivery of service objectives through accurate data management, performance monitoring, and proactive administrative coordination.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Admin

Essential

• Coordinate and manage outpatient appointments in line with Trust policies and national waiting time standards
• Demonstrate excellent administrative skills with experience using patient administration systems and Microsoft Office applications.
• Possess strong communication and interpersonal skills, with the ability to liaise effectively with patients, clinicians, GPs, and multidisciplinary teams.

Desirable

• Previous experience with SOEL
• Previous experience with NHS Mail
• Previous dental practice experience

admin skills

Essential

• Ability to prioritise workload, work independently, and manage competing demands within a busy outpatient environment.
• Provide a professional and compassionate service when dealing with patient enquiries, concerns, and complex scheduling issues.

Desirable

• English and Maths GCSE

Job summary

Record and process all outpatient attendances / cancellations & DNAs on EPR within stipulated timeframes

Advise clinics of patients who are late arriving for their appointments

Book follow-up appointments

File documents according to Information Governance policy

Maintain an uncluttered and tidy reception area

Maintain reception areas in a hygienic and sanitary condition including cleaning and wiping of surfaces

To cover clinics between hours of 8:30am - 8:00pm on rotational basis following working time directive (WTD)

Support the Managers and Supervisors in developing a patient focused service.

Customer Care:

Communicate with patients, visitors and staff in a professional and courteous manner

Update patient demographics and assist with wayfinding

Main duties of the job

o Record all outpatient attendances / cancellations / DNAs on EPR within stipulated timeframes

o Analyse patient pathways vs outcomes and escalate to relevant clinical / non-clinical staff if the patient requires an earlier appointment or diagnostic in order to achieve RTT targets

o Ensure that all patients attending in person are checked in

o Ensure patient information is complete and up to date on the Trust ERS

o Identify, investigate and correct EPR discrepancies ensuring GP and personal contact details are accurate and up to date

o Follow the appropriate processes for audit forms, walk-in patients, booking of BSL interpreters and transport patients in line with Trust standards

o Use your excellent written and verbal communication and interpersonal skills to interact with patients, their carers and relatives, visitors and staff

o Communicate effectively using all available forms of communication

o Be a calm, supportive, flexible and adaptable member of the team

o Deal with all enquiries in a professional and co-operative manner

o Respond politely but firmly with people behaving antisocially and report and record any abuse including verbal abuse

o Answer all telephone calls within 3 rings, redirect queries to the appropriate person using available information and initiative and send messages via email where possible

o Provide non-clinical advice and guidance regarding appointments

o Process patient data and appointments using the Trust EPR

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Education / Qualifications

Essential

• NVQ Level 3 or equivalent experience
• English at GCSE level

Knowledge abd Experience

Essential

• Experience of delivering excellent customer service
• Experience of administrative work
• Experience of working in a constantly changing environment without direct supervision

Desirable

• Cerner / NHS Experience
• Understanding of confidentiality, data protection and safeguarding

Skills Abilities and Attributes

Essential

• Confident Use of Excel and Outlook with Advanced keyboard Skills with accuracy
• Take initiative and works as a team and also self motivated and and organised
• excellent time management and and ability to remain calm under pressure
• flexible and adaptable to meet priorities and changing work processes. Willing to work flexible hours as and when needed
• Friendly approach to patients, colleagues and staff. Empathises and seeks welfare of others

Desirable

• Verbally fluent in 2nd language
• Experience of using Cerner and other hospital software

HEART values

Essential

• Demonstrate commitment to Trust HEART values

Desirable

• Verbally fluent in 2nd language

Job summary

The post holder is the first point of contact to London North West Hospitals for the public through operation of the Trust's switchboard. As such this is an important role involving being an ambassador for the Trust.

The post holder will work as part of a small team providing switchboard services to the public and to Trust staff. They will work on their own initiative and make immediate decisions, answering calls and dealing with each query in a professional manner.

The post holder will also answer emergency calls in a timely manner e.g. medical crash teams, on-call staff, fire services, alarms, etc.

Main duties of the job

o Answer and transfer incoming calls promptly and professionally using the computerised switchboard.o Provide a courteous, empathetic and supportive service to callers, including distressed, bereaved or non-English-speaking callers.o Maintain accurate directory databases and on-call rotas.o Operate paging and bleeping systems, using appropriate medical terminology when communicating with clinical staff.o Respond to general enquiries regarding clinics, visiting times, accommodation, directions and Trust services.o Connect and monitor international calls for Trust staff.o Log and escalate out-of-hours Estates calls and other service requests to relevant on-call staff.o Handle GP and District Nursing enquiries and relay information to appropriate clinical teams.o Activate and programme bleeps as trained.o Respond efficiently to emergency situations including cardiac arrest, trauma, fire, bomb threats, obstetric emergencies and major incidents, following Trust procedures.o Monitor and report fire panel, medical gas and other emergency alarms.o Initiate 999 calls when required.o Act as a contact point for lone worker alerts.o Test emergency communication systems, bleeps and emergency phone lines, reporting faults and ensuring service readiness.o Attend mandatory and developmental training to maintain knowledge and service standards.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

"We operate a joint recruitment hub across the North West London Acute Provider Collaborative Group. As part of this, your application and personal data may be shared with partner trusts within the group for recruitment and workforce purposes, in line with general data protection regulation (GDPR)."

Job description

Job responsibilities

To view the main responsibility, please see the attached the Job Description and Person Specification.

Person Specification

Experience/ Knowledge

Essential

• Experience as switchboard operator in a hospital setting

Skills

Desirable

• Ability to work on own initiative and as part of a team

Education

Essential

• Education to GCSE standard with reasonable standard of numeracy and literacy

Skills

Essential

• Ability to work under pressure and remain customer focused at all times.

Skills

Essential

• Excellent verbal communication skills.

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Job summary

We have vacancies for Clerical Officers to join the team at the newly developed Community Diagnostic Centre (CDC) and at the Ealing Hospital Acute Site.

The post holder will provide a comprehensive and efficient reception and, examinations booking service to patients attending the Imaging Department.

They will take the lead role for a particular modality, ensuring bookings do not breach the national waiting time standards and managing an efficient process of initial patient assessment for all Imaging request forms.

They'll also be expected to work independently and manage and prioritise their workload, liaising closely with the wider administration team in the Department.

This is a 7 days working - Monday to Sunday (8am-4pm, 12pm-8pm or 8am-8pm)

This vacancy may close early once sufficient applications have been received. To avoid disappointment please submit your application early.

Previous applicants need not apply.

Main duties of the job

To act as the first point of contact for all patients as they arrive for their examinations in the Imaging department and attending to members of the general public seeking information and support regarding Imaging services.

To act as the first point of contact for other medical staff, planned visitors and delegates who have appointments/meetings within the department. ID badges and security checks are undertaken on first arrival.

To deal with all telephone queries entering the department from Patients, General Practitioners, Consultants and other Hospitals, as well as general Departmental matters. This includes changes to appointments, addressing any conflicting appointment information, and requests for images on CD, and fielding calls to radiologists and other members of staff. To ensure that all telephone calls into the Call Centre are answered within the agreed time and in line with the Trust telephone standard.

About us

London North West University Healthcare NHS Trust (LNWH) cares for the people of Brent, Ealing, Harrow and beyond.

Our team of more than 8,200 clinical and support staff serve a diverse population of almost one million people.

We run major acute services at:

• Northwick Park Hospital: home to one of the busiest emergency departments (A&E) in the country. The hospital provides a full range of services including the country's top-rated hyper-acute stroke unit and one of only three hyper-acute rehabilitation units in the UK
• St Mark's Hospital: an internationally renowned specialist centre for bowel disease
• Ealing Hospital: a busy district general hospital providing a range of clinical services, as well as 24/7 emergency department and urgent care centre, and specialist care at Meadow House Hospice
• Central Middlesex Hospital: our planned care site, hosting a range of surgical and outpatient services and collocated with an urgent care centre.

We are a university teaching NHS trust, in recognition of the important role we play in training clinicians of the future and bringing the benefits of research to the public.

Job description

Job responsibilities

To view the full main responsibilities, please see the attached the Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Good standard of education at Secondary level
• Level 3 Vocational Qualification or equivalent experience.

Desirable

• Recognised qualification or possess the willingness to be trained.

Skills

Essential

• To communicate and deal effectively with callers in person and by telephone and pass on accurate messages and information
• Ability to work under pressure
• To work well within a team structure
• Good timekeeping

Desirable

• Ability to empathise with patients.

Knowledge & Experience

Essential

• Computer literate
• Experience in dealing with people at all levels.
• Knowledge of Data Protection Act and patient confidentiality

Desirable

• Worked in a hospital environment previously
• Knowledge of a Radiology Department
• Knowledge of PACS or equivalent hospital system

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).