Job description

Job responsibilities

The Care Navigator is a key member of the practice team and acts as the first point of contact for patients, carers and visitors. The post holder will provide a professional, welcoming and efficient reception and administrative service, supporting the smooth day-to-day running of the practice and ensuring patients are appropriately directed to the correct service or clinician.

The role requires excellent communication skills, a patient-centred approach and the ability to work effectively as part of a busy multidisciplinary team.

Main Duties and Responsibilities

Patient Services

Act as the first point of contact for patients, carers and visitors, both in person and via telephone

Register new patients in accordance with practice policies and NHS requirements

Complete and process triage forms accurately to support appropriate clinical assessment

Allocate, book and manage patient appointments, ensuring patients are directed to the most appropriate service

Provide patients with accurate information regarding practice services and access routes

Administrative Duties

Process paper prescriptions in line with practice procedures and confidentiality requirements

Maintain and update patient records accurately and in a timely manner

Ensure all data is handled in accordance with GDPR and patient confidentiality standards

Support general administrative tasks as required to ensure the efficient operation of the practice

Practice Support

Open and or close the practice in line with agreed procedures

Provide cover for alternative working patterns during periods of staff absence

Support extended access services where required, including working additional hours outside of core practice times

Work collaboratively with clinical and non clinical colleagues to ensure a high standard of service delivery

General Responsibilities

Maintain a courteous, calm and professional manner at all times, particularly when dealing with distressed or unwell patients

Adhere to all practice policies, procedures and NHS guidelines

Participate in training and team meetings as required

Contribute to a positive, supportive and inclusive working environment

Working Hours

The role operates on one of two fixed working patterns:

Monday to Friday, 7:45am 1:30pm

or

Monday to Friday, 1:30pm 6:30pm

Additional hours may be requested to support extended access services outside of core practice hours, subject to service requirements.

Confidentiality

In the course of seeking treatment, patients entrust the practice with sensitive personal information. The Care Navigator must respect patient confidentiality at all times and comply with data protection legislation and practice policies.

Person Specification

Qualifications

Essential

• Good general standard of education, including literacy and numeracy skills

Desirable

• Customer service qualification or relevant training
• NVQ Level 2 or equivalent in Customer Service, Administration or Healthcare

Experience

Essential

• Experience of working in a customer service focused role
• Experience of dealing with the public, both face to face and via telephone
• Experience of working in a busy, fast-paced environment

Desirable

• Experience working in a healthcare, NHS or GP practice setting
• Experience of appointment booking or reception based work
• Experience using SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Larksfield and Arlesey Medical Partnership

Address

Larksfield Surgery

Arlesey Road

Stotfold

Hitchin

Hertfordshire

SG54HB

United Kingdom

Employer's website

https://larksfieldandarlesey.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Larksfield and Arlesey Medical Partnership is looking for an experienced and compassionate Healthcare Assistant (HCA) to join our dedicated primary care team. This is a rewarding opportunity to provide high-quality patient care in a supportive and friendly environment.

• Undertake a range of clinical duties including venepuncture, ECGs, NHS Health Checks, wound care, and recording patient observations in line with practice protocols and current clinical guidelines.
• Support clinicians during consultations, procedures, and examinations where required.
• Accurately label, process, and store blood samples, ensuring compliance with laboratory, infection control, and health and safety procedures.
• Prepare and maintain clinical rooms, equipment, and medical supplies to ensure safe and effective patient care.
• Provide reassurance, support, and compassionate care to patients of all ages, maintaining professionalism at all times.
• Maintain accurate patient records and data entry using the clinical system in line with practice policies and GDPR requirements.
• Work collaboratively with GPs, nurses, and administrative staff to ensure smooth workflow and effective patient care delivery.
• Follow all safeguarding, confidentiality, infection prevention, and health and safety procedures.

• Monday to Friday between the hours of 8:00am 2:00pm
• 25 to 30 hours per week, flexible within this range depending on practice needs

• Proven experience working as a Healthcare Assistant within a GP practice, primary care, or clinical setting.
• Competency in venepuncture, ECGs, wound care, NHS Health Checks, and basic clinical observations.
• Excellent communication and interpersonal skills with a caring and empathetic approach.
• Ability to work independently and effectively as part of a multidisciplinary team.
• Good organisational skills with the ability to prioritise workload efficiently.
• Awareness of health and safety, infection prevention and control, safeguarding, and data protection standards.

Larksfield and Arlesey Medical Partnership is a well-established GP practice committed to providing high-quality primary care to our local community. We pride ourselves on our supportive, inclusive, and patient-focused environment, valuing teamwork, professionalism, and continuous development.

• A welcoming and supportive team environment.
• Opportunities for professional development and training.
• A rewarding role contributing directly to patient care and wellbeing.

If you are passionate about patient care and want to be part of a friendly, dedicated team, we would love to hear from you.

Person Specification

Qualifications

Essential

• Good general standard of education, including literacy and numeracy skills
• Care certificate or equivalent for Phlebotomy, Certificate of training for Woundcare, Competancy sign offs for ECG's NHS health checks, and part1 health checks such as diabetes.

Desirable

• Up to date knowledge of infection control, health and safety, and safe handling of biological samples.

Experience

Essential

• Previous experience in a GP practice or primary care environment.
• Knowledge of NHS systems, policies, and procedures.

Desirable

• Additional training in clinical procedures or healthcare support roles.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Larksfield and Arlesey Medical Partnership

Address

Larksfield Surgery

Arlesey Road

Stotfold

Hitchin

Hertfordshire

SG54HB

United Kingdom

Employer's website

https://larksfieldandarlesey.co.uk/ (Opens in a new tab)