Job description

Job responsibilities

Clinical practice:

Practice independently in accordance with NMC code of conduct and with reference to practice guidelines, appropriately referring to GPs.

Carry out a wide range of treatment room duties, e.g. wound care, venepuncture, blood pressure checks, ECGs, injections and immunisations, leg ulcer management, if appropriately trained.

To actively encourage, develop and provide general and specific health screening/health promotion to the practice population, with referral to the doctors as necessary, in the areas of Travel, Hypertension screening, Diet, Smoking cessation and other lifestyle factors, as agreed within practice protocols.

To participate in the cervical screening programme by raising patient awareness, competently carrying out cervical sampling, and ensuring results are delivered and acted upon appropriately. To keep an audit of results for competency.

To help in the development and maintenance of Chronic Disease Registers and autonomously provide clinical nursing interventions that will support the management of both National and Local Programmes e.g. Asthma, COPD, Diabetes, Coronary Heart Disease, as appropriately trained.

To participate in the anticoagulant management clinic after appropriate training.

To participate/work autonomously in Contraceptive Health clinics, if appropriately trained.

To assist with minor surgery, if necessary.

Ensure continuation of own personal and professional development, facilitated by utilisation of clinical supervision networks.

To work with due regard for Health and Safety standards within the practice, including infection control procedures.

Maintain accurate documentation of care and utilisation of IT.

To participate in the development of protocols/guidelines and procedures, as required.

To adhere to all practice policies and procedures.

To report any risks to the Practice Manager.

To attend Practice Nurse meetings.

To attend practice meetings, as appropriate.

To complete all necessary mandatory training and eLearning modules.

Communication:

The postholder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognise peoples needs for alternative methods of communication and respond accordingly.

To assist in maintaining effective communication systems with all practice team members, other agencies and the voluntary sector.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

To undertake any other reasonable duties within the skills of the postholder, as required by the practice

Person Specification

Qualifications

Essential

• Registered Nurse
• Asthma training and experience
• COPD training and experience
• Experience of working in a GP Practice

Desirable

• Experience of working with SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hillfoot Surgery

Address

126 Owlcotes Road

Pudsey

West Yorkshire

LS28 7QR

United Kingdom

Employer's website

https://www.hillfootsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Navigator

Line manager

Reception Supervisor

Accountable to

Practice Manager

Hours per week

Up to 37.5 hours per week

Job summary

The Care Navigator is the first point of contact for patients contacting our GP surgery. This can be via a variety of methods, including telephone, face to face, online consultation service and email. The purpose of the role is to optimise the patients journey, taking every opportunity to ensure that requests are managed appropriately whilst delivering the a high quality of service.

Primary responsibilities

Answering high volume calls from our patients in an efficient and courteous manner.

Putting patients at ease and providing clear, concise information.

Taking clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.

After appropriate training, triaging patient calls using a variety of questioning techniques in order to develop a full picture of the nature of the patients problem and then signposting the patient to the appropriate care.

Identifying potentially serious problems and bringing those to the immediate attention of the correct clinician.

For less serious or routine problems, working with the patient to identify an appropriate timeframe for them to be seen, and the appropriate professional to see them.

Building and maintaining strong relationships with all direct team members, clinicians and recognising healthcare professionals in the practice as a scarce resource to be used appropriately.

Developing and maintaining an in-depth knowledge and understanding of the services provided in the practice and in the wider health community and being able to use this knowledge to guide the patient to that service.

Dealing appropriately with instructions and queries from clinicians and outside agencies.

Covering the reception desk and dealing with patient enquiries face to face.

Following practice standard operating procedures as set out in the practices Care Navigation & Administration Handbook.

Dealing with patient requests received via the online consult system.

Responding to email requests received.

Actioning tasks in SystmOne Workflow.

Supporting the pharmacy team with patient prescription requests.

Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Remaining up to date with all statutory and mandatory training.

Additional responsibilities

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health & other matters. They do so in confidence & have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined above, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Health & Safety:

The postholder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to Practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, & current legislation
• Respecting the privacy, dignity, needs & beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to & of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

The person specification for this role is detailed below.

Person specification Care Navigator

Qualifications

Desirable

GCSE Maths and English grade C

Experience

Desirable

Experience of working with the general public

Experience of working in a primary care environment

Experience of working with sensitive data and maintaining confidentiality

Experience of chronic disease management

Experience of SystmOne

Skills

Desirable

Excellent communication skills (written and oral)

Effective time management (planning and organising)

Ability to work as a team member and autonomously

Good interpersonal skills

Problem solving and analytical skills

Ability to follow clinical policy and procedure

Personal qualities

Essential

Desirable

Polite and confident

Flexible and co-operative

Sensitive and empathetic in distressing situations

Ability to work under pressure/in stressful situations

Effectively able to communicate and understand the needs of the patient

Punctual and committed to supporting the team effort

Other requirements

Essential

Disclosure Barring Service (DBS) check

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• -

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillfoot Surgery

Address

126 Owlcotes Road

Pudsey

West Yorkshire

LS28 7QR

United Kingdom

Employer's website

https://www.hillfootsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Patient Administrator is primarily responsible for clearing the admin task list in SystmOne Workflow and booking patients in for their reviews and/or tests in an organised and efficient manner. This post involves a lot of patient contact and so the postholder will be friendly, polite, caring and professional.

Primary responsibilities:

Clearing the admin teams task list in SystmOne workflow.

Contacting patients to organise healthcare reviews and tests, in a kind and courteous manner.

Putting patients at ease and providing clear, concise information.

Making clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.

Dealing appropriately with instructions and queries from clinicians and outside agencies.

Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Remaining up to date with all statutory and mandatory training.

Additional (as appropriate)

Dealing with patient requests received via the online consult system.

Responding to email requests received, as appropriate.

Supporting the pharmacy team with patient prescription requests.

Person Specification

Qualifications

Essential

• GCSE/'O' level English and Maths are essential, as well as IT literacy.

Experience

Essential

• No previous experience of working in a GP surgery is required, however, the successful candidate will demonstrate they have:
• 1. a friendly, caring attitude and a desire to work in a healthcare setting.
• 2. an efficient and methodical approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillfoot Surgery

Address

126 Owlcotes Road

Pudsey

West Yorkshire

LS28 7QR

United Kingdom

Employer's website

https://www.hillfootsurgery.co.uk/ (Opens in a new tab)