Job description

Job responsibilities

We do not provide visa sponsorship

JOB SUMMARY

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Havering PCNs GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team. Serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

Training and support

The successful candidate will have excellent interpersonal and communication skills, strong organisational abilities, patience and empathy. They should have substantial experience as a social prescriber, having worked in health, social care, or the voluntary, community and social enterprise sector, with at least two years of direct engagement with individuals, families, or carers.

The post holder will be supported in their training and professional development by peers, line manager and clinical supervisor. The post holder will be encouraged to attend any training courses that are relevant to the role.

Key Responsibilities

Service Delivery

Build a robust knowledge of health, social and third sector provision available within Havering and surrounding areas.

Promote social prescribing, its role in self-management, and the wider determinants of health.

Build relationships with key staff in GP practices within havering PCN. Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on social prescribing matters.

Work proactively to develop strong links with all local agencies to encourage referrals, to recognise services requirements and enable confident approach to making referrals.

Work in partnership with all local agencies to raise awareness of social prescribing and demonstrate how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

Provide referring agencies with regular updates relating to social prescribing and include training for their staff to promote effective access to information and encourage appropriate referrals.

Work proactively in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Personalised Care and Support

Build relationships with patients, their families and carers. Meet people on a one-to-one basis, undertaking home visits where appropriate within organisations policies and procedures or consulting via the telephone giving people time to tell their stories and focus on what matters to me?

Build trust with the person, providing non-judgmental support, respecting diversity and lifestyle choices.

Anticipate barriers to communication.

Be a friendly source of information about wellbeing and prevention approaches.

Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring.

Communicate effectively with patients, families and carers recognising the need for alternative communication methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

Work with individuals to co-produce a simple personalised support plan; based on the persons priorities, interests, values and motivations, including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Provide follow-up to ensure that they are happy, engaged, included and receiving good support.

Where required and as appropriate, refer patients back to other health professionals within the PCN.

General Tasks

Produce accurate records of patient contact, consistent with legislation, policies and procedures.

Work closely with GP practices within the PCN to ensure that social prescribing referral codes are input into the clinical system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Collaborative working relationships

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

Collaborates with multi-disciplinary PCN team

Use healthcare technologies to optimise service delivery, patients access, and continuity of care

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.

Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.

Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

Participate in teaching and training of medical, nursing, and all other practice staff.

Supports the practice staff and responds to requests for advice and assistance.

Complete all mandatory and statutory training required by the role.

Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

Alerts other team members to concerns about risk, quality, and safety

Participates in investigation of incidents and events as required

Identifies, applies, and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload, and resources

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Person Specification

Knowledge and Skill

Essential

• NHS Priorities and Issues
• Good working knowledge of Outlook, Word, Excel, Power point, Access
• Update and maintain efficient administration systems
• Maintain confidentiality/data protection
• Able to analyse systems to improve services
• Establish and maintain good working relationships
• Excellent interpersonal skills
• Team Player
• Clear communication skills including excellent writing, data entry and presentation skills
• Able to construct and deliver clear information/instructions to others
• Able to multi-task
• Able to work without supervision and use own initiative
• Organise and prioritise own workload
• English language competency sufficient to communicate effectively with all staff and clients
• Demonstrates attention to detail, accuracy and numeracy skills

Desirable

• Advanced level IT skills

Experience

Essential

• Working in the role of a social prescriber for a minimum of 2 years
• Working in a multi-professional team environment.
• Significant administrative experience
• Handling sensitive and confidential information

Desirable

• Working in an NHS environment
• Experience of using EMIS

Other

Essential

• Able to travel efficiently throughout the area of Havering Liberty PCN
• Commitment to continuing professional development

Desirable

• Standard driving skills and access to own vehicle for work purposes

Qualifications

Essential

• NVQ level 2 or Grade A-C equivalent standard of literacy and numeracy

Demonstration of PCN Values

Essential

• Patient centred care and health equity
• Sustainability and efficiency
• Collaboration and team working
• Quality and excellence
• Inclusivity and respect
• Accountability and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

Havering Health Federation Limited

Romford

Essex

RM1 4HL

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Havering Health GP Federation is a working collaboration of 38 General Practices with a combined patient population of over 274,901 patients, Havering Primary Care Networks (PCNs) are groups of GP practices that have come together to work more closely together to improve the quality of care for patients in Havering. There are five PCNs in Havering: Crest PCN, North PCN, South PCN, Liberty PCN and Marshalls PCN, providing development and progression opportunities for its workforce.

Due to the changes in the ARRS Scheme to introduce General Practitioners we are looking to expand our team by seeking to employ a newly qualified and experienced General Practitioner to work alongside our practices and PCN staff. Our PCN staff currently includes Clinical Pharmacists, Physicians Associates, Social Prescribers, Paramedics, Physiotherapists, Care Coordinators, Nurse Associates and Pharmacist Technicians.

To perform as an autonomous general practitioner working independently and with other health care professionals to assess, diagnose and treat the conditions of patients attending within a primary care setting. Provide expert professional advice to patients, carers and colleagues and ensure the maintenance of clinical excellence. To be involved in the provision of education and training to GP Registrars and other staff. To be professionally accountable and responsible for all elements of clinical practice in accordance with the GMC code of conduct ensuring the safety of patients and quality of their care is primary.

Primary Responsibilities:

Clinical Practice:

In accordance with the practice rota, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including GP Face to Face consultations, telephone consultations and queries, visiting may include nursing home as well as patients home, checking and signing/authorising repeat prescriptions and dealing with queries, paperwork, correspondence and investigation results in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current practice disease management protocols, developing care plans for health

Providing counselling and health education

Referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated (or paper where necessary) acute and repeat prescriptions Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate

The post-holder will be required to visit patients during surgery time in an emergency if clinically indicated.

The post-holder will undertake fair share of home visiting sessions per week as allocated.

Communication:

• Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment
• Communicate with and support patients who are receiving bad news
• Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Delivering a quality service:

• Recognise and work within own competence and professional code of conduct as regulated by the GMC
• Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies, and procedures
• Assess effectiveness of care delivery through self and peer review, benchmarking, and formal evaluation
• Evaluate patients response to health care provision and the effectiveness of care
• Support and participate in shared learning across the practice and wider organisation
• Use a structured framework (e.g. root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents, and near-miss events

Leadership personal and people development:

• Act as a GP leader in the delivery of GP services ensuring that the needs of the patient are a priority
• Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model
• Support staff development in order to maximise potential
• Work with practice management to support development of sufficient staff of appropriate ability, quality and skill-mix to meet current and future service delivery.
• Contribute to the development of local guidelines, protocols and standards

Team working:

• Understand own role and scope and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence
• Create clear referral mechanisms to meet patient need

Management of Risk:

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Support the team to ensure work areas and practices are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Support the team to ensure- appropriate supervision of safe storage, rotation and disposal of vaccines and drugs and documentation of controlled drug usage according to legal requirements where appropriate

Managing Information:

• Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
• Review and process data using accurate Read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes
• Understand responsibility of self and others to the practice and primary care trust regarding the Freedom of Information Act

Equity and Diversity:

• Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
• Enable others to promote equality and diversity in a non-discriminatory culture
• Support people who need assistance in exercising their rights
• Adhere to local chaperoning policies
• Act as a role model in the observance of equality and diversity good practice
• Accept the rights of individuals to choose their care providers, participate in care and refuse care
• Assist patients from marginalised groups to access quality care

Person Specification

Eligibility

Essential

• Full GMC registration
• National Performers List registration (England), noting that confirmation on this list is adequate for DBS confirmation
• Appropriate defence indemnity (MPS/MDU)
• Evidence of current validation
• Evidence of last appraisal
• Eligibility to practice in the UK independently

Desirable

• Working with community development initiatives

General Skill

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS user skills
• Effective time management (planning and organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure

Desirable

• Arden user skill
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience of QOF and clinical audit
• Newly Qualified and Experiences General Practitioner

Desirable

• Experience of medicines management
• Experience of teaching undergraduate students

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)
• Understands the importance of evidence-based practice
• Understanding of Extended brief interventions (NICE guidelines)

Desirable

• Knowledge of public health issues in the local area
• Able to identify determinants on health in the area
• Awareness of issues within the wider health arena

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Havering Health Ltd

Address

170 Rush Green Road

Rush Green

Romford

Essex

RM7 0JU

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)