Job description

Job responsibilities

• Support clinicians with queries where possible
• Management of FP10s in line with our processes including the allocation of FP10s to clinics and clinicians and ensuring original prescriptions are posted to pharmacies
• Booking interpreters and translation services
• Maintaining, updating and creating complex spreadsheets
• Collating health check and screening data for onward distribution to practices, internal teams and commissioners
• To take responsibility for acting on own initiative in addressing regular tasks without specific direction
• Attend meetings, take minutes and ensure action logs are kept updated and actions followed up
• Responding to ad hoc needs including planning clinics and liaising with other trusted organisations as required
• Ensuring the strictest principles of patient confidentiality and information governance guidelines are adhered to at all times

General Responsibilities

• Work as part of the team to seek feedback, continually improve the service and contribute to business planning
• Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner
• Undertake and complete any relevant training as assigned and ensure all training is in date
• Treat patients with empathy and respect and conduct oneself in a professional manner
• Provide administrative support for meetings and training days

Person Specification

Skills

Essential

• Prioritises multiple and competing demands using clear guidance and agreed processes
• Manages own workload effectively
• Communicates clearly in writing and verbally
• Identifies problems and suggests practical solutions
• Organises and plans work effectively
• Maintains accountability while working to deadlines and varying demands
• Build and maintain effective working relationships with a range of stakeholders
• Listens carefully and provides person centred support in a respectful, non judgemental way
• Communicates clearly and calmly in challenging situations
• Works respectfully with people from all backgrounds, cultures, and communities
• Understands and follows relevant policies and procedures, including confidentiality, safeguarding, lone working, information governance, and health and safety

Experience

Essential

• Experience of working within a healthcare or similarly structured setting
• Ongoing learning and skills development through training or work experience
• Strong Excel skills including use and creation of pivot tables, formulas, functions and macros
• Confident use of Microsoft Outlook and Teams
• Experience with planning, logistics and data management

Desirable

• Experience with clinical systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB

United Kingdom

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)

Job description

Job responsibilities

Social Prescribing and Personalised Support

• Provide onetoone support, giving people time to tell their story and identify what matters to me.
• Coproduce simple personalised wellbeing plans based on strengths, priorities and goals.
• Help individuals address wider determinants of health such as housing, finances, social isolation, caring responsibilities and access to services.
• Support people to register with GP practices and navigate primary and community care.
• Make supported introductions to community groups, statutory services and VCSE partners.
• Maintain a small caseload, prioritising according to need and urgency.

Smoking Cessation Support

• Deliver one to one and group-based smoking cessation interventions on GRT sites.
• Offer behavioural counselling, motivational support and relapse prevention strategies.
• Educate individuals on risks of smoking, available treatments and coping strategies.
• Support access to nicotine replacement therapy or other cessation options under clinical guidance.
• Apply MECC principles during all interactions.

Outreach & Community Engagement

• Build strong, trusting relationships with GRT communities through regular site visits.
• Work collaboratively with local VCSE organisations, Traveller Education Services, community groups and statutory partners.
• Promote health awareness including vaccinations, screening, mental wellbeing and selfcare.
• Identify unmet needs and escalate gaps in provision to the Equity Manager & Clinical Lead.

Equity, Inclusion & Safeguarding

• Deliver care that is culturally sensitive, trauma informed and person centred.
• Work with interpreters, support workers and advocates where needed.

• Escalate safeguarding concerns in line with ABC and statutory procedures.

• Promote equality of access and proactively reach individuals who may be disengaged from services.

Person Specification

Experience

Essential

• Experience working with vulnerable or inclusion health groups
• Experience in community, outreach or primary care settings
• Understanding of safeguarding adults and children

Desirable

• Experience delivering smoking cessation or MECC interventions
• Experience working with GRT communities
• Experience in social prescribing, community development or health improvement

Qualifications

Essential

• NVQ Level 3 Health and Social Care, or equivalent qualifications or working towards

Desirable

• Training in motivational coaching and interviewing or equivalent experience

Administration and Governance

Essential

• Maintain accurate, confidential patient records (manual and electronic).
• Contribute to data collection and reporting for service monitoring and evaluation.
• Follow ABCs policies on infection control, confidentiality, data protection, and safeguarding.
• Attend supervision, mandatory training, and team meetings to maintain competence and reflective practice.
• Coordinate and plan GRT outreach clinics and manage time effectively.

Skills and Abilities

Essential

• Excellent communication and interpersonal skills
• Ability to build trust with people from diverse backgrounds
• Strong organisational and time management skills
• Ability to work independently and as part of a multidisciplinary team
• Competent with digital systems and documentation
• Ability to identify and manage risk appropriately

Behaviours and Values

Essential

• Understanding of health inequalities affecting GRT communities
• Compassionate, flexible and trauma informed approach
• Commitment to reducing health inequalities
• Valid UK driving licence and access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB

United Kingdom

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)

Job description

Job responsibilities

Strategic Planning and Service Development

• Contribute to the development and delivery of service strategies and the Clinical Services Business Plan
• Identify opportunities for service redesign, innovation and efficiency
• Identify, scope and develop opportunities for new clinical services
• Work with the Digital and Quality Teams to ensure there is clear and high-quality data (quantitative and qualitative) to show how services are progressing towards and agreed vision
• Taking a clear learning approach to the services you deliver and, with the Heads of Clinical Services and Quality, ensure that all opportunities to learn how services can be improved are responded to rapidly and comprehensively
• Work closely with practices to ensure that they can make the best use of our services for their patients
• Working with system partners to integrate our services and provide seamless care for patients, particularly where services are located with other providers
• Champion quality improvement across all clinical services as required, working closely with the Head of Quality and the Quality Team.

Financial Management

• Take financial responsibility and accountability for services under management including preparing costings, identifying opportunities to streamline and make cost efficiencies and regularly review expenditure and resources
• Manage budgets for services under management ensuring services remain profitable and in line with budgets, escalating concerns to the Head of Clinical Services promptly and in a timely fashion

Workforce Development and Line Management

• Line Manage other Clinical Services roles including Clinical Service Managers, Clinical Services Coordinators, and Clinical Services Administrators with support from the Head of Clinical Services, the People Team and the Learning and Development Lead
• Identify training needs, set objectives, conduct appraisals and 1:1 meetings
• Lead recruitment, onboarding and induction processes for new Clinical Services roles as required
• Apply ABCs policies and procedures for managing performance, conduct sickness reviews, investigations and disciplinaries as required
• Foster a supportive, inclusive and collaborative team environment

Person Specification

Skills and Abilities

Essential

• Ability to influence at executive and senior level
• Takes accountability for outcomes
• Ability to navigate ambiguity with confidence and to make reasoned
• decisions with limited information
• Ability to make decisions aligned with ABCs values
• Strong understanding of contractual and policy requirements
• Excellent communication skills both verbal and written
• Strong leadership and collaborative working qualities
• Ability to work flexibly and with agility, use initiative, prioritise workload and delegate effectively
• Strong financial acumen and business management skills
• Ability to establish and maintain excellent working relationships across diverse teams
• Ability to support and develop staff, including management of clinical and non-clinical roles

Desirable

• Active listener with the ability to encourage open dialogue

Behaviours and Values

Essential

• Proactive self-starter with the ability to set and deliver own objectives
• Inclusive and collaborative approach to leadership
• Strong interpersonal and relationship building skills across diverse
• stakeholders
• Positive and flexible approach to work

Desirable

• Commitment to continuous professional development
• Commitment to ongoing leadership development

Qualifications

Essential

• Degree level education, or equivalent experience

Desirable

• Leadership or management training or qualification

Experience

Essential

• Minimum 2 years experience in a Senior Clinical Services role
• Minimum 3 years working in the NHS and primary care
• Experience of delivering strategic services with primary care
• Experience of working with a range of professionals including senior clinicians
• Experience of managing staff and leading teams
• Proven leadership in clinical services delivery and development
• Experience in ensuring processes, systems and teams run smoothly
• Understanding of commissioning, contracting and funding flows

Desirable

• Experience with quality improvement methodologies
• Implementation of new pathways, models of care and service redesign

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB

United Kingdom

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)

Job description

Job responsibilities

The Virtual Ward GP role is to act as the senior clinical decision maker within the UCR Team and providing daily clinical leadership. The following duties are the core responsibilities of the Virtual Ward GP:

• Adhering to the timetable of daily scheduled clinical activities
• Holding the responsibility for medical decisions made during the contracted service hours
• Appreciating the complexity of patients with multi-morbidity, frailty and polypharmacy where involving specialists is necessary
• Providing care in line with recommended best practice as established through clinical guidelines
• Providing medical advice and supporting decision-making to the members of the wider MDT through all stages of the patient journey:
• at triage of new referrals or admission to the virtual ward
• during daily handovers and Board rounds
• in an urgent, on-call capacity
• support pharmacists with medication reviews when neededupon discharge with a written discharge summary

supporting and guiding the development of patient management plans, including:

• RESPECT forms o DNAR forms
• Personalised Care and Support Plans o Ceiling of care

• Reviewing and prescribing medications, with clinical input from the VW Pharmacy Team proposing the use of digital monitoring where it may be appropriate, and:
• Setting thresholds for escalation
• Acting upon signs of deterioration work with the MDT to support clinical decision-making based on readings from POC or remote monitoring equipment.
• Requesting diagnostic investigations and managing test results
• Providing virtual consultations or home visiting where clinically required keeping accurate and contemporaneous documentation, including:
• keeping accurate and up to date records on SystmOne
• supporting with writing of discharge summaries
• liaising with other health professionals, providers for advice, such as:

• the patients primary care team GP, acute medical teams where advice may need to be sought, palliative care teams, mental health teams,

• identifying deteriorating patients and escalating care when needed and in line with patient wishes

• support the development of the multidisciplinary team by:
• identifying opportunities for development, supporting or signposting to training, providing supervision
• Instilling a culture of self-directed learning and professional development
• Working with the B&HF Clinical Lead and SCFT Leads on matters related to clinical governance and service improvement, for example: audit, quality, improvement, complaint handling
• Promoting a culture of continuous improvement
• to promote a culture of collaborative team working

Person Specification

Personal Attributes

Essential

• Flexibility of working hours to meet the needs of the service
• Car driver

Qualifications

Essential

• Qualified GP
• General Practitioner - Certificate of Completion of Training CCT
• Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity -MPS, MDU
• Five years post-CCT in general practice

Desirable

• MRCGP
• Diploma in Geriatric Medicine
• Diploma in Immediate Medical Care
• Diploma in Urgent Medical Care

Experience

Essential

• Experience of working in a primary care environment
• Experience of continued professional development
• Experience and knowledge of Sussex ICB and referral systems

Desirable

• Experience of working with Urgent Care, A&E and Out of Hours
• Previous post CCT experience of working in virtual wards or other acute care settings
• Experience of working effectively in collaboration with other organisations
• Experience of providing supervision, support to an MDT

Clinical Skills and Knowledge

Essential

• Outstanding level of clinical knowledge and skills commensurate with that of an experienced GP
• Understands the importance of evidence-based practice and clinical effectiveness
• Excellent communication skills, written and verbal
• Strong IT skills - competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Ability to process information accurately and effectively, interpreting data as required
• Experience with clinical risk management
• Understanding of Clinical Governance and quality issues as well as health and social policy
• Adherence to the GMC Standards/Duties The duties of a doctor registered with the General Medical Council - ethical guidance - GMC - gmcuk.org
• Motivated, forward thinker
• Ability to work under pressure
• Commitment to ongoing professional development

Desirable

• Knowledge of the current issues facing primary care and the wider NHS
• EMIS and SystmOne user and Docman skills Experience with audit and able to lead audit programmes
• Ability and success in the implementation of change and/or service development within an organisation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Alliance for Better Care CIC

Address

Horley Health Hub

120 Victoria Road

Horley

Surrey

RH1 1EB

United Kingdom

Employer's website

https://allianceforbettercare.org/ (Opens in a new tab)