Job description

Job responsibilities

Ensuring confidentiality

Receiving and directing patients

Reception duties

Running appointment system, surgeries and clinics

Taking messages and details of visit requests

Dealing with patient queries e.g. test results

Register new patients following practice policy

Removal of patient records

Manage document management and online consultations

Monitor practice email daily

Accept and log deliveries

Follow daily reception rota

Generate repeat prescriptions

Familiar with EPS and online requests

Scanning of letters and patient correspondence

Use of computer as directed

Use of software packages e.g: Microsoft Word, Excel and PowerPoint

Liaise with hospitals; arrange ambulance transport for patients, scans or outpatients appointments

Open post and distribute> Leave private and confidential marked post in PM tray

Attend meetings

Attend courses as and when required by the Practice

Checking and maintain stocks of forms and stationary

Maintenance of beverages/washing up and general tidiness of the premises

Evening staff to ensure practice is fully vacated and all end of days checks carried out

Receiving and checking deadlines to meet practice targets

Photocopying, scanning and filing

Prepare and participate in CQC inspection in conjunction with other delegated practice staff

Admin duties including secretarial support including typing as and when required

Support admin team and practice manager

Ad hoc duties as and when required by the Practice

Person Specification

Qualifications

Essential

• Education to GCSE standard or Equivalent

Experience

Essential

• Reception or customer service experience Booking/Appointment management Administration and clerical experience Multiple clinic management Working in a busy, high pressure environment A proven track record of time management Good interpersonal skills at all levels Working in a team environment

Desirable

• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodgrange Medical Practice

Address

40 Woodgrange Road

Forest Gate

London

E7 0QH

United Kingdom

Employer's website

https://www.woodgrangemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities:

Administration

• To have a thorough knowledge of all Practice procedures
• To work in accordance of protocols
• Scanning correspondence

Reception

• To book in patients consulting with members of practice team
• Process repeat prescription requests in accordance with practice guidelines including online requests
• Handing over all correspondence to patients ensuring names and addresses are checked
• To deal with incoming and outgoing telephone calls for the practice
• Registration of new patients
• Process patients change of details
• To check and action electronic tasks daily
• Be able to cover all reception positions as necessary
• Receiving and directing patients appropriately
• Handling busy telephone lines and dealing with general enquiries
• Process appointment requests from patients by telephone and in person
• Deal with visits requests

Other Tasks

• Ensure building security have thorough knowledge of doors/windows/alarm
• Any other tasks allocated by managers

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy and the practice Infection Control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Infection prevention training to be updated annually
• Using and complying with current infection control policies and procedures
• Report any potential risks /problems to the Practice Nurse or the Practice Manager
• Take responsibility for protecting themselves and others against infection risks
• Maintaining work areas in a tidy and safe way and free from hazards

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Person Specification

Experience

Desirable

• Experience of working with the general public in any health setting.

Qualifications

Essential

• GCSE grade A to C in English is essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

West Oak Surgery

Address

West Oak Surgery

319 Westdale Lane

Mapperley

Nottingham

NG3 6EW

United Kingdom

Employer's website

https://www.westoaksurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAJOR DUTIES AND RESPONSIBILITIES

Reception Duties

Utilise computer system to ensure efficiency of appointment system and monitor flow of patients into consulting and treatment rooms

To make new or follow-up appointments over the telephone or in person in accordance with the Practice Policy

Ensure that patients who need urgent appointments are seen in accordance with the Practice Policy

To answer general enquiries in person or on the telephone, explaining surgery procedures.

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, ensuring procedures are completed.

To receive written repeat prescription requests and to issue repeat prescriptions and set out for doctors to check and sign before collection.

Advise patients of relevant charges for private services, accept payment and issue receipts for same.

Respond to all queries and requests for assistance from patients and other visitors

Action requests for ambulance transportation

Take appropriate action for booking interpreters

Relay messages in accordance with Practice Policy

Receive samples over the desk and store in accordance with Practice Policy until collection

Ensure reception and waiting areas are kept neat and tidy and stocked with relevant patient information

MANAGEMENT OF APPOINTMENT SYSTEM

Ensure total familiarity with all appointment systems in effect

Book appointments and recalls

Monitor effectiveness of the system and report any problems to your manager

OPERATION OF TELEPHONE SYSTEM

Answer external and internal telephones promptly

Receive and make calls as required. Divert calls and take messages as appropriate.

Ensure that the system is operational at the beginning of the day

To receive and accurately record messages for GPs, nurses and any other staff

To deal with patient requests for test results

MANAGEMENT OF MEDICAL RECORDS

Retrieve and re file records as required, ensuring strict alphabetical order is adhered to.

Ensure correspondence, reports, results etc are filed in correct order

Ensure new records are merged with old notes in line with practice policy

Ensure records are kept neat and tidy and in good repair with necessary information recorded correctly on the cover.

To complete necessary documentation for all patients, registered and non-registered making sure all registration forms, new medical records, immunisation cards, summary cards, change of address and temporary registration forms are all complete before the patient see the doctor or nurse

SCANNING

To scan all documents in accordance with the Practice PolicyTo file all scanned documents in the appropriate filing system

START AND END OF PROCEDURES

Open up the premises at the start of the day, and make all necessary preparation to receive patients.

GENERAL

To operate the practice computer, maintaining accurate patient registration details, printing prescriptions making appointments etc.

To act as chaperone on occasions for the doctors or nurses.

To attend training when organised by the Practice Manager

To attend meetings with the Reception Manager and/or Practice Manager when necessary

To assist with mailings and patient recall letters

Photocopy, fax and distribute literature

Shredding confidential material

Opening and distributing post

Any other duties appropriate to the grade

The post holder may be required to change his/her principal responsibilities at any time should the needs of the organisation so demand.

Person Specification

Experience

Essential

• Reception and/or Administration experience
• Team working

Desirable

• Experience of working in a healthcare environment, ideally Primary Care
• Customer Service experience

Skills

Essential

• IT literacy and Clerical skills
• Verbal and written communication skills
• Able to help maintain good communication amongst all members of the team
• Able to work in a busy practice and cope with a variety of demands from patients and professionals
• Able to multi task and remain calm under pressure
• Able to deal with patients and the public face to face and on the telephone in a pleasant, professional and helpful manner.
• Fast learner, able to think on your feet

Desirable

• Familiarity with medical IT system such as EMIS Web.

Knowledge & Understanding

Essential

• Understanding of the need for confidentiality in the workplace
• Understanding of and commitment to Equal Opportunities policies

Desirable

• Understanding of the issues and difficulties faced by the NHS and General Practice in particular

Qualifications

Essential

• English and Maths GCSE minimum grade C, or equivalent

Desirable

• A levels or higher education.
• Professional training

Personal Qualities

Essential

• Ability to work under pressure and respond to different demands quickly and effectively.
• A willingness to learn and work in a flexible manner
• Well organised and motivated
• Supportive and empathetic
• Ability and willingness to work as part of a team and contribute positively to the overall development of the team and the practice.

Desirable

• Enthusiasm for and commitment to working in a Primary Health Care Team environment and providing excellent patient services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St. George's Medical Centre

Address

7 Sunningfields Road

London

NW4 4QR

United Kingdom

Employer's website

https://www.stgeorgesmc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description for more information, as this is a comprehensive list. If you need further information and unable find this on the job description, please contact us direct.

Person Specification

Qualifications

Essential

• Educated to A-Level standard or equivalent.
• Finance management experience in a GP Surgery
• Has experience of working with EMIS and undertaking searches
• Experience of preparing year end accounts information and liaising with external accountants
• Experience of managing confidential and sensitive financial information
• Experience of working independently and prioritising workload
• Knowledge of NHS contracts, enhanced services and funding streams
• NHS Pensions regulations

Desirable

• Health and Safety Knowledge
• Risk Assessment Planning
• Creating and amending policies and Standard Operation Procedure in line with governance and process

Experience

Essential

• Experiencing of working within Primary GP surgery would be essential for this role with an understanding of EMIS clinical system.

Desirable

• Health and Safety knowledge
• Risk Planning
• Creating and amending policies and standard operating procedure in line with governance and process.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ballater Surgery

Address

Ballater Surgery

108 Chislehurst Road

Orpington

Kent

BR6 0DP

United Kingdom

Employer's website

https://ballater-surgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

General Administration and Secretarial

• Liaise with managers to support in the drafting and checking of Rotas for the GPs, Nurses and Acute Care Team, making sure they include all relevant dates for annual leave, meetings, training, and educational half days.
• Maintain an accurate and up to date library of EMIS forms, including referral form templates and ensure all clinicians have access.
• Monitor DOCMAN workflow, ensuring all documents received are recorded and filed correctly, passing to the GPs, Nurses or coding team for query or action where necessary.
• Process all flu questionnaires completed by patients during the winter flu clinics, ensuring that their details match those on their medical record and coding smoking status and alcohol intake as appropriate.
• Process all outgoing post created by the practice in a timely manner
• Photocopying, scanning, filing and proof reading in a timely and accurate manner
• Accurately complete and file any required forms including Education Evaluations and Benefit Forms.
• Attend and take minutes at meetings when requested. This includes Safeguarding, Palliative and Pediatric meetings.
• Check all patient letters and documents that have been collected as arranged, record any non-collections on the system and destroy as confidential waste.
• Process request for Smart Cards within the practice.
• Liaise with DART to issue, upgrade or reset accounts for practice staff.
• Ensure daily back up of the practice server.
• Monitor stock levels of practice supplies ensuring low stock items are ordered replenished in a timely manner.
• Liaise with third party companies for the collection or delivery of stock items, including battery recycling.

Registrations, Appointments and Referrals

• Process registrations both regular and temporary as required, using the EMIS system and ensuring complete information and appropriate ID.
• Ensure all GP2GP transfers are recorded correctly with all necessary information from patient files extracted and added to EMIS accurately and in a timely manner.
• Update patients personal details and preferences including change of name, address, next of kin and consent.
• Process FP69s, sending occupier letters where necessary.
• Ensure that all palliative patients are added onto IBIS accurately ensuring third party services can view relevant information around their diagnoses, clinical history and DNAR status.
• Updating the appointment book on EMIS to reflect finalised rotas, allowing for effective time management, and helping to avoid duplicate bookings.
• Adjusting the appointments screen on EMIS when required, for example for embargoed appointments, GP supervision slots any on the day sickness.
• Adding all Covid Vaccination Clinic and Flu Clinic appointments onto EMIS in a timely manner and amending as and when required.
• Check Smear invites on EMIS, ensuring eligibility, correct coding and completing deferral forms where necessary.
• Assign clinical rooms to internal and third-party clinicians, ensuring sufficient space for all planned clinics including audiology, physiotherapy, counselling, Dermascope and Dermatology.
• Process audiology, dermascope, minor ops and physiotherapy referrals. This includes forwarding to the correct healthcare professional, sending appointment confirmation, dealing with general queries and preparing clinics. Gather and send results to patients and other surgeries where necessary and update any relevant trackers/spreadsheets.
• Process deductions on a weekly basis, ensuring relevant information is gathered, processed and sent to Primary Care Support England (PCSE) in a timely manner.
• Ensure that all reported deaths are correctly logged and reported, including coding on patient and next of kin files and communicating appropriately with the necessary healthcare professionals and third party as required.
• Proactively manage any results that come in via lab reports, forwarding them to the appropriate healthcare professional where required and ensuring safe and timely filing.

Communication

• Monitor the practice administration and blood pressure email accounts, actioning any tasks and requests within your remit, redirecting to the appropriate department/professional where necessary and raising any urgent enquiries to management.
• Deal with general queries via phone, e-mail and post, directing to others where appropriate and in a timely manner
• Monitor E-consult requests and directing appropriately in a timely manner

Reporting

• Run EMIS reports to identify patient registration numbers and update the Registrations record.
• Run EMIS reports to identify all DNAR patients and ensure signed confirmation is held on their record and passed to SECAMB.
• Complete the Close of Quarter Notification on EMIS as sent through via PCSE and seek sign off from the Assistant Practice Manager
• To support subject access requests (SAR) and third-party access requests (TPSAR) on the IGPR system in a timely manner when requested.

Safeguarding

• Safeguarding Administration for the site for a minimum of 10 hours per week, to liaise with Social Services as required and maintain the practice Safeguarding list ahead of regularly scheduled meetings

Person Specification

Personal Attributes

Essential

• Willingness to learn and adapt to change
• Highly customer focused
• Understanding and approachable
• Strives for excellence
• Honest and fair
• Leads by example
• Positive can do attitude

Experience

Essential

• Understand the importance of maintaining patient and data confidentiality.
• Able to use judgement and experience in helping to determine the relevant urgency of requests for information received from patients and other external organisations.
• Experience of setting up and maintaining effective administrative filling systems
• Experience of work involving regular and accurate data inputting

Desirable

• Knowledge of office management systems and procedures
• Experience of working with Microsoft packages including, word, excel and power point
• Experience of working with EMIS and DOCMAN
• Previous administration experience within a medical environment
• Knowledge and understanding of the National Health Service

Key Skills

Essential

• Able to communicate effectively and collaboratively across varied disciplines.
• Able to work in a well-organised and professional manner, maintaining concentration and accuracy
• Able to manage conflicting priorities
• Possess an aptitude for dealing with potentially difficult or demanding situations.
• Good telephone manner

Qualifications

Essential

• Good level of education including competent levels of numeracy and literacy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Invicta Health CIC

Address

East Cliff Medical Practice

Dumpton Park Drive

Ramsgate

Kent

CT11 8AD

United Kingdom

Employer's website

https://invictahealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: HCA/NURSING ASSISTANT/PHLEBOTOMIST

REPORTS TO: Nursing Lead Partner - Clinical

Practice Manager - Administrative

Head of Ops - Administrative

HOURS: 37.5 hours per week

Job Summary:

To assist with the provision of nursing services to patients attending the practice and assisting the nurses and GPs in the provision of general and specialist medical services.

Job Responsibilities:

• Assist in and perform routine tasks related to patient care as directed by senior nursing staff and GPs
• Maintain and clean equipment used by the nurses and GPs according to the practice Infection Control Policy
• Maintain GP and Nurses rooms, stocking and rotating items as required
• Chaperoning and assisting patients where appropriate who are being examined by a clinician
• Recording heights, weights, blood pressure and other measurements of patients as required
• Obtaining specimens e.g. urine, testing as instructed and completing appropriate laboratory forms
• Carry out phlebotomy duties and prepare blood samples and forms for transporting to the appropriate laboratory
• Smoking Cessation (training given)
• Health Promotion
• Conduct NHS Health Checks and Initial Chronic Disease Checks
• Answer telephone in treatment rooms, take, record and transmit messages
• Undertake housekeeping duties including, general tidiness and cleanliness of treatment and GP rooms, preparation of laundry and linen for surgeries
• Maintain accurate records, utilising IM & T where appropriate, ensuring the senior nurse on duty is advised of potential problems or errors within the range of assigned tasks
• Chase up and record all the childrens immunisation status
• Keep waiting areas and staff room tidy
• Any other tasks allocated by managers

Duties and Responsibilities as a Phlebotomist:

• Ensuring that the patient is as comfortable and relaxed as possible and confirming their agreement to the collection of a blood sample
• Collection of sample(s) of blood in accordance with training and procedures
• Ensuring samples are stored in appropriate containers
• Accurate, legible labelling of all samples to confirm patient identity
• Checking patient identification against GP/Nurse request and confirming with patient whenever possible
• Recording collection of blood sample in patient record in accordance with practice procedure
• Ensuring that samples are dispatched to the appropriate laboratories in a timely fashion.
• Ensuring that anomalies are reported to a senior member of staff
• Notifying the GP/Nurse of any significant patient issues
• Liaising with and assisting members of the administrative team

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Qualified in Phlebotomy

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Brondesbury Medical Centre

Address

279 Kilburn High Road

London

NW6 7JQ

United Kingdom

Employer's website

https://www.brondesburymedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

SALARIED GP

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO:

THE PARTNERS (Clinically)

THE PRACTICE MANAGER (Administratively)

HOURS: 6 Sessions

The successful candidate must be available to work on both Monday and Tuesday. The third working day will be either Thursday or Friday, as agreed with the successful candidate.

Job Summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

• In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current Practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Recording clear and contemporaneous consultation notes to agreed standards
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions
• Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

• Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety
• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and Read-Coding patient data
• Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified.

Probationary Period:

There will be a one year period of mutual assessment, during which time the period of notice will be one month on either side.

Notice Period:

Once the probationary period has been completed, there will be a three-month period of notice on either side to terminate the employment.

Person Specification

Qualifications

Essential

• Medical Degree
• MRCGP

Desirable

• Post Graduate qualification in additional GPWSI

Skills & Knowledge

Essential

• Familiarity with non-clinical areas e.g. QOF and Enhanced Services
• Effective communication skills
• IT literate
• Ability to interpret and embrace imposed change in a positive way

Desirable

• Experience of change management and process improvement
• Business development skills
• Financial awareness

Experience

Essential

• A broad range of clinical experience in primary or secondary care
• Exposure to management practices
• Experience of managing and maintaining high standards of clinical care

Desirable

• - Additional years of clinical experience
• - Rheumatology
• - Minor Surgery
• - Management of LTC LCS

Personal Qualities

Essential

• Leadership qualities
• Team player
• Interest in bigger picture of General Practice e.g. PCT and PBC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Somerset Gardens Family Health Care Centre

Address

Tottenham Health Centre

759 High Road

Tottenham

London

N17 8HA

United Kingdom

Employer's website

https://www.somersetgardensfhcc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:Senior Receptionist/Administrator

Location:Burnley Practice

Salary:£26,843.00

Hours:37.5

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• Supporting the Practice Manager in ensuring the smooth running of the practice where required, help develop efficient systems of management and to delegate tasks appropriately.
• To promote the development and maintenance of a qualify learning environments throughout the practice.
• To deputise for the practice manager and will be a member of the surgery team with the delegated responsibility for overseeing the day-to-day operation of the surgery. You will ensure the effective processing of all administrative work and appropriate liaison with the reception and administration team.

What we look for in new colleagues:

• NHS or GP Practice experience and previous use of System One is desirable.
• Reception or customer care experience is essential as well as an excellent communicator both spoken and written.
• Must have basic PC skills such as Word, Excel and email.
• Able to work within processes, procedures and maintain confidently and data security.
• Previous experience of working in the NHS is welcome but not essential.

How well support you:

• 27 days annual leave plus bank holidays pro rata.
• Access to our bespoke learning management system and annual formative clinical assessments to support competency development.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• NHS or GP Practice experience and previous use of System One is desirable. Reception or customer care experience is essential as well as an excellent communicator both spoken and written. Must have basic PC skills such as Word, Excel and email. Able to work within processes, procedures and maintain confidently and data security. Previous experience of working in the NHS is welcome but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Operose Health

Address

Operose Health

Willesden

NW10 3RY

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:Croydon IUC

Salary:Up to £112,500 depending on experience

Hours: 1 to 2 sessions per week (Weekend work also)

Weekend work is required

The Croydon GP Hubs are in place to provide urgent, on-the-day care, for patients with minor illness or minor injury. We are staffed by a mix of General Practitioners and Advanced Nurse Practitioners, who together provide a wide range of skills, abilities and experience.

The GP Hub role provides professional and clinical care in order to ensure safe, effective and compliant delivery of services to all patients. Closely supported by the Clinical Lead GP and the management team, the post holder will participate with colleagues to maintain a rota service for the GP Hub services within Croydon.

The role will be at the forefront of delivering an innovative model of urgent primary care service provision working with the wider teams within Operose Health sharing best practice and continuous development.

The postholder will strive to maintain quality within the GP Hub ensuring participation in clinical governance activity and contribute to the improvement in quality of health outcomes through audit and Quality monitoring, whilst contributing to the service achieving other quality standards to include CQC standards.

The GP Hub operates 8am-8pm daily, or 22:00 at our ED redirection HUB, 365 days per year work pattern may incorporate work across all Hub sites and sessions within this timeframe.

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with the GMC, NHS performers list, GP accreditation (MRCGP examination or equivalent experience), sound knowledge of QOF, LCS, DES, CQUINs, and clinical systems like SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Croydon

CR7 7YE

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To support the GP partners in the Practice to manage a busy, interesting clinical caseload. The appointee will also have the opportunity to take part in leading on key disease areas (monitoring trends in treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse suburban patient list; Including Directed Enhanced Services commissioning, patient participation and health promotion.

To adopt, adapt and exploit the clinical systems, digital solutions and new ways of working such as online consultations, group consultations, text and email communication to engage with patients in their care.

To work as part of a full practice team that values contribution from all roles and engages to mutually support each other to provide the best patient experience.

Person Specification

Qualifications

Essential

• GMC registration and previous experience of general practice

Experience

Essential

• Strong clinical practice skills
• Excellent verbal and written communication skills
• Worked satisfactorily in a flat organisational structure
• Worked effectively as a team member
• Good organisational skills demonstrated by delivering own work effectively in complex environments
• Demonstrates strong analytical and objective thinking skills

Desirable

• Experience of working with patients from areas of social deprivation and/or health inequality.
• Demonstrated effective time management and prioritisation
• Proven experience in generating and leading the implementation of improvement initiatives
• Experience of managing change projects e.g. changes to services, pathways or working arrangements
• Ability & willingness to act as a service user advocate
• Awareness of the social context of general health care for individuals and the population

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Allerton Medical Centre

Address

6 Montreal Avenue

Leeds

LS7 4LF

United Kingdom

Employer's website

https://www.allertonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The position will involve both a mixture of reception and administrative duties on a fixed rota basis.

Please see Job Description and Person Specification

Person Specification

Experience

Essential

• Previous reception / customer service experience

Desirable

• Previous administrative experience

Qualifications

Essential

• Understanding of the importance of confidentiality and discretion - GDPR
• Calm under pressure
• Well presented with good interpersonal skills
• Proficient in the use of email
• Experience of using Microsoft software applications, including Outlook, Word and Excel
• Excellent communication skills both written and verbal
• Attention to detail
• Ability to work as part of a team
• Ability to work on own initiative
• Ability to prioritise tasks
• Reliability and flexibility
• Stress tolerance
• Willingness to undertake Welsh lessons

Desirable

• Welsh oral and written
• Knowledge of EMIS
• Minimum of English GCSE/O Level
• Proficient in spelling, punctuation and grammar
• Relevant training or qualifications
• Experience in using GP clinical software
• Knowledge of medical terminology

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

GP Practice in Wales

Address

Ystwyth Medical Group

Parc Y Llyn Retail Park

Llanbadarn Fawr

ABERYSTWYTH

Dyfed

SY23 3TL

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Job descriptionJob responsibilities

Clinical Practice

• Work alongside our GP and ANP partners to manage patients presenting with urgent, on-the-day assessment needs.
• Deliver coordinated care to "at-risk" patients to avoid unnecessary hospital admissions and ensure they receive treatment in the most appropriate setting.
• Coordinate clinical care through surgery consultations, clinical triage, and home visits, including proactively supporting patients discharged from acute care.
• Act as an autonomous clinician, ensuring practice remains safe, effective, and strictly within your clinical boundaries of competence.
• Examine and assess patient needs from a holistic perspective (physical and psychological), proposing evidence-based care plans.
• Prescribe safely and competently in accordance with non-medical prescribing standards, verifying the appropriateness of medicines and reviewing clinical indications.
• Support chronic disease management (such as Diabetes, Hypertension, and Asthma) and participate in clinical audits to monitor and improve the quality of care.

Liaising with Patients, Families, and Carers

• Act as an information resource and focal point of communication for patients, carers, and families regarding their clinical management and care plans.
• Direct patients and families to external agencies, the voluntary sector, or Social Prescribing services where appropriate.

Interfacing with Other Agencies

• Maintain a strong working interface between Drybrook Surgery, the District Nursing Team, community services, and other stakeholders.
• Participate in multi-disciplinary team meetings to optimize patient outcomes.

Clinical Governance

• Actively participate in clinical governance processes, including clinical audit, risk management, incident reporting, and CQC compliance.
• Promptly report clinical and non-clinical safety incidents to the Practice Manager and Partners, contributing to shared learning.
• Understand, identify, and appropriately escalate any safeguarding concerns for children and vulnerable adults.
• Adhere to safe systems of work, infection control, and health and safety policies.

Managing and Using Information

• Maintain accurate, legible, and contemporaneous clinical records on the practice's IT systems in accordance with professional codes of conduct and practice policy.
• Maintain clinical databases of at-risk patients to support service development and contractual compliance.

Other Factors

• A uniform will be required.
• The role is based at Drybrook Surgery but will involve regular travel across the local area for home visits. Candidates must have access to their own transport and appropriate business car insurance.

Please note interviews for this role will take place on Friday 2nd October 2026

Person Specification

Clinical Knowledge and Skills

Essential

• Essential
• Strong clinical assessment, diagnostic, and treatment skills.
• Ability to record precise and high-quality clinical notes.
• ECG interpretation and venepuncture.
• Minor injury and minor illness management.
• Chronic disease monitoring (e.g., Asthma, COPD, Hypertension, Diabetes).
• Understanding of when to escalate clinical scenarios and refer to GPs.

Qualifications

Essential

• Qualifications
• Essential
• Nurses: Current unrestricted registration with the Nursing and Midwifery Council - NMC.
• Paramedics: Current unrestricted registration with the Health and Care Professions Council -HCPC.
• Masters certificate, diploma, or full Masters in Advanced Clinical Practice, a Digital Badge, RCN credentialing or equivalent advanced paramedic credentialing.
• Qualified Independent Prescriber - V300 for nurses or equivalent for paramedics registered with the appropriate professional body.
• Minor illness qualification.
• Meets professional revalidation requirements.

Desirable

• Desirable
• Qualified triage nurse or experienced triage practitioner.

Experience

Essential

• Experience
• Essential
• Experience practicing across the four pillars of advanced practice.
• Experience of working in a primary care, community, or urgent care environment.
• Experience in prescribing and conducting structured medication reviews.
• Experience working autonomously and making safe, independent clinical decisions.
• Ability to work effectively under pressure and manage a busy workload.
• Good interpersonal and communication skills.

Desirable

• Desirable
• Experience of working as a Practice Nurse, Community Nurse, or Specialist Paramedic.

Other Requirements

Essential

• Essential
• Subject to an Enhanced Disclosure and Barring Service (DBS) check.
• Valid Right to Work in the UK (evidence must be verified before employment commences).
• Occupational Health clearance.
• Access to own transport and a valid UK driving licence.
• Evidence of continuing professional development (CPD).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Drybrook Surgery

Address

Drybrook Road

Drybrook

Gloucestershire

GL17 9JE

United Kingdom

Employer's website

https://www.drybrooksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties

• Coordinate care for patients with long-term conditions, frailty, and complex health needs.
• Support patients to access appropriate health and community services.
• Liaise with hospitals, community teams, social care, care homes, and voluntary organisations.
• Assist with monitoring and tracking patient pathways and outcomes.
• Support multidisciplinary team meetings and follow up agreed actions.
• Help identify patients who may benefit from additional support or targeted interventions.
• Maintain accurate and up-to-date patient records.
• Provide excellent patient service through telephone and written communication.

Person Specification

Experience

Essential

• We are looking for someone who -
• Has excellent communication and interpersonal skills.
• Is highly organised and able to manage multiple priorities.
• Has experience of working in healthcare, social care, or a customer-focused environment.
• Demonstrates empathy, professionalism, and a patient-centred approach.
• Is confident using IT systems and databases.
• Can work independently and as part of a multidisciplinary team.

Desirable

• Experience within primary care or the NHS would be advantageous but is not essential, as training will be provided for the right candidate.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Linden Medical Group

Address

Linden Medical Centre

Linden Avenue

Kettering

Northamptonshire

NN15 7NX

United Kingdom

Employer's website

https://www.lindenmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide Administrative support to enable the Practice to be run in an efficient and professional manner and support the achievement of the practices prescribing targets.

To respond to medication queries from patients and staff in a professional manner referring to the appropriate GP in accordance with practice protocols.

To advise on the sourcing and safe management of medicines as appropriate.

To assist in the submission of claims for personally administered drugs as required.

Be responsible for the organisation, planning and of own workload to meet set deadlines.

Taking messages and passing on information as appropriate.

Computer data entry/data allocation and collation, processing and recording information in accordance with practice procedures.

Initiating contact with and responding to requests from patients, other team members and associated healthcare professionals and providers.

Helping to keep all practice areas tidy and free from obstructions and clutter.

Helping to maintain a positive, patient focused culture.

Helping to maintain a positive, supportive culture across the whole of the practice team.

Any other duties commensurate with this position.

Duties will vary from time to time under the direction of the Partners / Practice Manager dependent on current and evolving practice workload and staffing levels.

To produce patient information leaflets and posters and run medicine awareness projects throughout the year.

Assist Partners with the appropriate monitoring and management of their prescribing budgets.

To help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing.

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety Manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to Practice guidelines Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Person Specification

Qualifications

Essential

• Good level of reading, writing and computer skills.

Experience

Essential

• Experience in working in healthcare in an administrative role.
• Experience of sitting and using a computer for long periods of time.

Desirable

• Experience of clinical systems such as EMIS Web and DOCMAN

Knowledge and skills

Essential

• Demonstrable commitment to and focus on quality, promotes high standards to consistently improve patient outcomes.
• Value diversity and difference, operates with integrity and openness. Treating others with compassion, empathy and respect.
• Looks for collective success, listens, involves, respects and learns from the contribution of others.
• Uses evidence to make improvements, increase efficiencies and seeks out innovation.
• Actively develops themselves and others.
• Computer literate.
• Ability to solve problems.
• Good time management able to priorities a large volume of work.
• Good organisation skills.
• Effective written and oral communication skills with good command of English grammar and spelling.
• Analytical mind with regards to statistics.
• Good telephone manner.
• Ability to use own initiative.
• Self-motivation.
• Understanding of common medical terminology.
• Needs to have a thorough understanding of and be committed to the equality of opportunity and have good working relationships both in terms of day-to-day working practices, but also in relation to the management of systems.
• IT Skills, Working knowledge of Microsoft Office with intermediate keyboard skills.
• Ability to liaise with other agencies, statutory public services or independent agencies.
• Used to working in a busy environment able to work under pressure with interruption.
• Adaptability, flexibility and ability to cope with unpredictable environment.
• Willing to engage with and learn from peers, other professionals and colleagues in the desire to provide or support the most appropriate interventions.
• Professional calm and efficient manner.
• Demonstrates a strong desire to improve performance and make a difference by focusing on goals.
• Attention to detail.
• Highly motivated with ability to influence and inspire others.
• Ability to work independently.
• Team player.
• Punctual and reliable.
• Smart appearance.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Mountview Practice

Address

Fleetwood Health & Wellbeing Centre

Dock Street

Fleetwood

FY7 6HP

United Kingdom

Employer's website

https://www.mountviewpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:

Medical Receptionist/Administrator

Reports to:

Practice Manager

Hours:

Full time position available (hours on rota basis between 8am to 6.30pm as per contract of employment)

Job summary:

The purpose of the role is to:

Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person, online or on the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of secretarial and clerical support to clinical staff and other members of the practice team where needed.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Duties and responsibilities:

The duties and responsibilities to be undertaken may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior GP or your Supervisor dependent on current and evolving practice workload and staffing levels:

Knowledge and use of EMIS web

Processing and issuing of prescriptions within standard timeframes as per practice policy

Maintaining and monitoring the practice appointment system

Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional

Processing and distributing income (and outgoing) mail using Workflow

Taking messages and passing on information

Admin duties including scanning, read coding, completing tasks and summarising patient medical records

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers

Filing and retrieving of paperwork

Clearing and restocking consultation rooms as required

Monitoring of fridge temperatures

Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, and photocopying

Keeping patient areas tidy and free from obstructions and clutter

Being polite and helpful to patients and colleagues at all times ensuring that you provide good customer service and make a good impression

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Experience

Essential

• Essential criteria Good customer service, the ability to work as part of a team, ability to maintain confidentiality whilst handling sensitive information and basis IT skills.

Desirable

• Desirable criteria Experience of working in a GP practice, reception /Administration experience in an NHS setting and knowledge of EMIS Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Practice Riverside

Address

Riverside Centre For Health

Park Street

Liverpool

L8 6QP

United Kingdom

Employer's website

https://www.firtreemc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Treatment Room Nurse

Location: Salisbury House SurgeryResponsible to: Practice Manager / Lead NurseAccountable to: GP Partners

Job Purpose

The Treatment Room Nurse will work as an integral member of the practice nursing and wider multidisciplinary team, providing safe, effective and patient-centred nursing care to the practice population.

The post holder will be responsible for delivering a range of treatment room services, supporting the management of patients with both acute and ongoing healthcare needs and promoting health and wellbeing wherever appropriate.

The post holder will work within their professional competence and in accordance with current NMC standards, practice policies and relevant national guidance.

The post holder will undertake treatment room duties appropriate to their level of competence and training, which may include:

• Wound assessment, management and dressings
• Removal of sutures and clips
• Administration of medications and injections
• Vaccinations and immunisations in accordance with relevant protocols and Patient Group Directions
• Blood pressure monitoring
• ECG recording
• Urinalysis and specimen collection
• Routine health checks and observations
• NHS Health Checks, where appropriately trained
• Ear care, where appropriately trained
• Supporting seasonal vaccination programmes, including influenza and COVID-19
• Providing appropriate health promotion and lifestyle advice
• Recognising changes or deterioration in a patient's condition and escalating appropriately
• Providing patients and carers with appropriate information, advice and support
• Maintaining clear, accurate and contemporaneous patient records using the practice clinical system

The post holder will:

• Follow practice infection prevention and control policies at all times
• Maintain high standards of cleanliness and clinical safety within the treatment room
• Use appropriate personal protective equipment
• Follow procedures relating to the safe handling and disposal of clinical waste and sharps
• Support the safe cleaning, storage and use of clinical equipment
• Report infection control concerns promptly and appropriately

The post holder will:

• Administer medications safely and within their professional competence
• Work in accordance with prescriptions, Patient Specific Directions and Patient Group Directions as appropriate
• Ensure appropriate storage and monitoring of vaccines and medicines, including maintaining the cold chain
• Report medication errors, incidents or concerns in accordance with practice procedures

The post holder will:

• Recognise potential safeguarding concerns relating to children and vulnerable adults
• Follow practice safeguarding policies and procedures
• Escalate concerns promptly to the appropriate safeguarding lead
• Attend safeguarding training appropriate to the role

The post holder will:

• Maintain current NMC registration
• Work within the NMC Code and their own scope of professional competence
• Maintain professional knowledge through continuing professional development
• Attend relevant training, clinical updates and practice meetings
• Participate in clinical supervision, appraisal and performance reviews
• Recognise their own limitations and seek advice or support when required
• Maintain patient confidentiality at all times

The Treatment Room Nurse will work collaboratively with GPs, nurses, healthcare assistants, pharmacists, reception and administrative colleagues and other members of the multidisciplinary team.

The post holder will:

• Communicate effectively and professionally with colleagues and patients
• Contribute positively to the day-to-day running of the practice
• Participate in clinical and practice meetings where required
• Support colleagues during periods of increased demand
• Promote a positive, respectful and supportive working environment

The post holder will:

• Work in accordance with practice policies, procedures and clinical protocols
• Participate in clinical governance, audit and quality improvement activities where appropriate
• Report significant events, incidents, near misses and patient safety concerns
• Contribute to learning from incidents and implementing improvements
• Maintain awareness of relevant NICE, NHS and professional guidance applicable to the role

The post holder will have access to confidential information relating to patients, their carers, practice staff and other healthcare professionals.

All information must be treated confidentially and handled in accordance with practice policies, UK GDPR, data protection legislation and NHS requirements.

The post holder will support the practice's commitment to equality, diversity and inclusion and treat patients, carers and colleagues with dignity, courtesy and respect.

The post holder will take reasonable care for their own health and safety and that of others and will comply with practice health and safety policies and procedures.

This job description is intended to provide an overview of the main responsibilities of the role and is not exhaustive. Duties may develop or change according to the needs of the practice, following appropriate discussion with the post holder.

The post holder may also be required to undertake other reasonable duties appropriate to the nature and level of the role, provided they are within their professional competence.