Job description

Job responsibilities

Keeping the practice running

• Maintain oversight of day-to-day activity across the practice.
• Coordinate the operational response to staffing, workload, capacity or service pressures.
• Ensure agreed procedures are followed consistently.
• Resolve operational problems promptly, escalating significant concerns when required.
• Support the implementation of new systems, services and ways of working.
• Coordinate with clinical colleagues to ensure services are organised safely and efficiently.
• Provide operational updates and management information to the Practice Manager and GP Partners.

Leading and supporting our staff

• Provide clear, supportive and visible leadership to reception and administrative staff.
• Coordinate staffing levels, rotas, annual leave and day-to-day cover.
• Allocate work appropriately and monitor workload across non-clinical teams.
• Support recruitment, shortlisting, interviews and appointment processes.
• Coordinate induction and onboarding for new non-clinical employees.
• Hold regular team and individual meetings where appropriate.
• Support staff development, supervision and performance management.
• Monitor attendance and support the management of sickness absence.
• Identify training needs and monitor completion of mandatory training.
• Encourage open communication and effective teamwork across the practice.
• Patient access and service capacity

• Monitor patient access, appointment use, demand and available capacity.
• Work with clinical and administrative colleagues to make effective use of appointments.
• Identify recurring access difficulties and help develop workable solutions.
• Support the coordination of additional clinical capacity when required.
• Review patient pathways and administrative processes to reduce unnecessary delays.
• Monitor the effect of operational changes on patients and staff.
• Patient experience and complaints

• Promote a courteous, consistent and patient-focused approach across the practice.
• Coordinate the management of complaints, concerns, comments and compliments.
• Ensure complaints are acknowledged, investigated and responded to within appropriate timescales.
• Work with relevant staff to establish facts and prepare clear draft responses.
• Maintain accurate complaint records and monitor actions arising from investigations.

• Safeguarding

  Safeguarding is the responsibility of every member of the practice team. The Operational Manager will oversee the non-clinical systems that support effective safeguarding arrangements, working closely with the practices designated clinical safeguarding leads.

  Responsibilities will include:

  • Ensuring that staff understand how to recognise, record and escalate safeguarding concerns.
  • Making safeguarding procedures and escalation routes clear and accessible.
  • Monitoring staff safeguarding training and ensuring it remains appropriate to each persons role.
  • Including safeguarding responsibilities within staff induction.
  • Maintaining relevant safeguarding policies, procedures and administrative systems.
  • Coordinating the administrative arrangements for safeguarding meetings, audits and reviews.
  • Monitoring agreed actions and ensuring these are followed up.
  • Ensuring safeguarding correspondence and requests for information are directed promptly to the appropriate clinician.
  • Supporting secure and accurate record-keeping.
  • Liaising appropriately with health, education, social care and other safeguarding agencies.
  • Escalating urgent, unresolved or significant concerns to the appropriate safeguarding lead, Practice Manager or GP Partner.
  • Supporting learning and improvement following safeguarding incidents, audits or reviews.

  Clinical safeguarding decisions and accountability will remain with the practices designated clinical safeguarding leads.

• Governance, quality and regulatory compliance

  • Help ensure that practice policies and procedures are current, accessible and implemented consistently.
  • Maintain oversight of operational audits, action plans and supporting evidence.
  • Support the recording, review and learning arising from incidents and significant events.
  • Contribute to quality assurance and service-improvement work.
  • Monitor operational compliance and address any identified gaps.
  • Support the practice in meeting NHS contractual and regulatory requirements.
  • Maintain organised and accessible evidence to support CQC compliance.
  • Assist with preparation for CQC assessment or inspection.
  • Coordinate actions arising from audits, inspections or regulatory reviews.
  • Promote a culture in which concerns are raised, learning is shared and improvements are sustained.

  Premises, health and safety

  • Oversee the day-to-day management of the practice premises.
  • Coordinate repairs, maintenance and contractor access.
  • Maintain appropriate records for equipment servicing and statutory inspections.
  • Ensure identified health and safety checks are completed and documented.
  • Support risk assessments and monitor resulting actions.
  • Ensure operational resources, equipment and supplies are available and maintained.
  • Report and escalate premises or safety concerns appropriately.
  • Liaise with contractors, suppliers and external agencies as required.
  • Business continuity
  • Maintain and regularly review the practices business continuity arrangements.
  • Help ensure that staff understand their responsibilities during an operational disruption.
  • Coordinate the initial operational response to events affecting service delivery.
  • Support emergency planning, communication and service recovery.
  • Keep relevant contact details, procedures and contingency information current.

  Record learning following disruptions and ensure plans are updated accordingly

• Working with others

  • Work closely with the Practice Manager and GP Partners.
  • Build effective relationships across clinical and non-clinical teams.
  • Liaise with the Primary Care Network, commissioners, suppliers and other external partners.
  • Attend and contribute to relevant practice meetings.
  • Represent the operational needs of the practice clearly and professionally.
  • Support the Practice Manager and provide appropriate operational cover when required.

  This list reflects the principal responsibilities of the post. Duties may develop over time in response to the changing needs of the practice and NHS general practice.

Person Specification

Qualifications

Essential

• Educated to GCSE English and Mathematics
• Essential experience
• Previous experience of working within a GP practice.
• Operational management experience.
• Experience of leading, supervising or developing staff.
• Experience of coordinating reception, administrative or other nonclinical services.
• Experience of managing complaints or responding to formal patient concerns.
• Experience of introducing or supporting service improvements.
• Experience of managing competing demands in a busy working environment.
• Essential knowledge and skills
• A good understanding of how NHS general practice operates.
• Strong leadership and people-management skills.
• Excellent organisational and prioritisation abilities.
• Clear and confident written and verbal communication.
• An understanding of safeguarding responsibilities within general practice.
• An understanding of governance, confidentiality and regulatory compliance.
• The ability to recognise problems and develop practical solutions.
• Confidence in managing sensitive issues and difficult conversations.
• The ability to build effective working relationships with a range of colleagues.
• Competence in using GP clinical and administrative IT systems.
• The ability to work independently, use sound judgement and escalate appropriately.
• A commitment to delivering a positive experience for patients.
• Personal qualities
• Approachable and supportive.
• Calm and dependable.
• Proactive and willing to take ownership.
• Fair, discreet and professional.
• Adaptable when circumstances or priorities change.
• Comfortable being visible and accessible to colleagues.
• Committed to learning and continuous improvement.

Desirable

• Desirable
• A recognised management or leadership qualification.
• A health and safety qualification or relevant training.
• Experience of CQC preparation and compliance monitoring.
• Experience of premises or facilities management.
• Experience of business continuity and emergency planning.
• Experience of project or change management.
• Experience of demand and capacity planning.
• Experience of working with a Primary Care Network or other external healthcare partners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Liaise with patients, doctors, nurses and other practice staff.
• Liaise with district and community staff.
• Maintain a high level of confidentiality at all times.
• Follow directions for all tasks as set out in the procedures, protocols and standard operating procedures.
• Carry out general housekeeping in dispensary, including floor cleaning and wiping work surfaces and cupboards.
• Prepare medications for dispensing as per prescriptions.
• Hand out dispensed medications and scripts, ensuring back of script is completed correctly.
• Advising patients about pre-payment of prescriptions, providing information regarding eligibility for exemption and how to apply for exemption certificates.
• Collect and record any fees due.
• Promptly forward all invoices and dispensary related correspondence to the practice manager according to practice policy.
• Record private scripts.
• File processed scripts.
• Produce medication labels.
• Write up legal records i.e. controlled drugs.
• Report any errors in dispensary to lead GP and Practice Manager.
• Operate efficient stock control appropriate to the needs of the practice, with the objective of ensuring continuity of supply for patients and minimising wastage through out of date stock.
• Checking expiry dates on medications and ensuring proper storage conditions are observed when stock rotating.
• Endorse prescriptions ready for submission to PPA each month. Prepare end of month paperwork for submission to PPA.
• Deal with patient returns, recording as necessary. Deal with out of date items in line with process.
• Ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
• Ensure that shelves and all work surfaces are regularly cleaned to maintain a high level of hygiene within the dispensary and that all dispensary equipment is kept clean and is in good working order.
• Take prompt action in response to any drug alert bulletins that may be received from time to time.
• Ensure that refrigerated items are stored at the appropriate temperature and maintain a temperature control record/logbook/record on Clarity Team Net.
• Maintain full and accurate records of all dispensing transactions, incorporating the use of computers when available and appropriate.
• Be aware of dispensary security at all times.
• Carry out medication reviews as appropriate.
• Work in a professional manner at all times.
• Work with the team and practice manager to conform to the standards in the Dispensing Services Quality Scheme.
• Be pro-active in suggesting and developing new initiates to improve the dispensary.
• Prioritise tasks and work under own initiative.
• Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• NVQ Level 2 in Pharmacy Services (or equivalent Dispensing Assistant qualification) is essential.
• Previous experience in a primary care dispensing environment or community pharmacy.
• Strong communication skills and a professional manner.
• Ability to work accurately under pressure in a busy environment.
• A commitment to patient confidentiality and safeguarding.

Desirable

• Experience using SystmOne is highly desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bugbrooke Medical Practice

Address

Levitts Road

Bugbrooke

Northampton

Northamptonshire

NN7 3QN

United Kingdom

Employer's website

https://www.bugbrookemedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

The post holder will demonstrate courageous and critical thinking and is a caring, compassionate and committed experienced nurse who, acting within their professional boundaries, will provide care for the presenting patient from initial history taking, clinical assessment, diagnosis, treatment and evaluation of care. They will demonstrate safe, competent clinical decision-making and expert care, including assessment and diagnostic skills, for patients within the general practice. The post holder will commit to demonstrating critical thinking in the safe clinical decision-making process. They will communicate and work collaboratively with the general practice team to meet the needs of patients, supporting the delivery of policy and procedures, and providing nurse leadership as required.

Key responsibilities

Clinical Practice

Assess, diagnose, plan, implement and evaluate treatment or interventions and care for patients presenting with an undifferentiated diagnosis.

Clinically examine and assess patient needs from a physiological and psychological perspective, and plan clinical care accordingly.

Assess, diagnosis, plan, implement and evaluate interventions/treatments for patients with complex needs. Proactively identify, diagnose, and manage treatment plans for patients at risk of developing a long-term condition (as appropriate)

Diagnose and manage both acute and chronic conditions, integrating both drug- and non-drug-based treatment methods into a management plan.

Prescribe and review medication for therapeutic effectiveness, appropriate to patient needs and in accordance with evidence-based practice and national and practice protocols, and within scope of practice.

Work with patients in order to support compliance with and adherence to prescribed treatments Provide information and advice on prescribed or over-the-counter medication on medication regimens, side-effects and interactions.

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective emergency care.

Support patients to adopt health promotion strategies that promote healthy lifestyles, and apply principles of self-care.

Support and manage health needs of women presenting for family planning, cervical cytology or sexual health consultation.

Assess, identify, and refer patients presenting with mental health needs in accordance with the National and Local Guidelines for Mental Health.

Implement and participate in vaccination and immunisation programmes for both adults and children.

Advise, support, and administer vaccinations for patients travelling abroad, where appropriate.

Promote and deliver evidence-based care for patients presenting with aural conditions.

Meet the needs of patients presenting for opportunistic wound care.

Communication

Utilise and demonstrate sensitive communication styles, to ensure patients are fully informed and consent to treatment.

Communicate with and support patients who are receiving bad news

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background, and preferred ways of communicating.

Anticipate barriers to communication and take action to improve communication.

Maintain effective communication within the practice environment and with external stakeholders.

Act as an advocate for patients and colleagues.

Ensure awareness of sources of support and guidance (eg PALS) and provide information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Delivering a Quality Service

Recognise and work within own competence and professional code of conduct as regulated by the NMC.

Produce accurate, contemporaneous, and complete records of patient consultation, consistent with legislation, policies and procedures.

Prioritise, organise, and manage own workload in a manner that maintains and promotes quality.

Deliver care according to National and Local Guidelines, NICE guidelines, and evidence-based care.

Assess effectiveness of care delivery through self and peer review, benchmarking and formal evaluation.

Initiate and participate in the maintenance of quality governance systems and processes across the organisation and its activities.

Utilise the audit cycle as a means of evaluating the quality of the work of self and the team, implementing improvements where required.

In partnership with other clinical teams, collaborate on improving the quality of health care responding to local and national policies and initiatives as appropriate.

Evaluate patients response to health care provision and the effectiveness of care.

Support and participate in shared learning across the practice and wider organisation.

Use a structured framework (eg root-cause analysis) to manage, review and identify learning from patient complaints, clinical incidents and near-miss events.

Assess the impact of policy implementation on care delivery.

Working with the practice management monitor and develop the performance of the GPN team in accordance with local policies.

Contribute to the appraisal of the performance of the team, providing feedback as appropriate.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults, and be aware of statutory child/vulnerable patients health procedures and local guidance.

Working with practice management to ensure the whole team have skills and knowledge regarding domestic violence, vulnerable adults, substance abuse and addictive behaviour. Provide guidance and support to ensure appropriate referral if required .

Leadership Personal and People Development

Act as a clinical leader in the delivery of practice nursing services ensuring that the needs of the patient are a priority.

Take responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model.

Support staff development in order to maximise potential.

Actively promote the workplace as a learning environment, encouraging everyone to learn from each other and from external good practice.

Encourage others to make realistic self-assessment of their application of knowledge and skills, challenging any complacency or actions that are not in the interest of the public and/or users of services.

Critically evaluate and review innovations and developments that are relevant to the area of work.

Enlist support and influence stakeholders and decision-makers in order to bring about new developments in the provision of services.

Work with practice management to ensure sufficient staff of appropriate ability, quality and skill-mix are available to meet current and future service delivery, that selection and recruitment processes are effective and that equality of treatment of the team incorporates quality HR principles and processes.

Contribute to the development of local guidelines, protocols and standards.

Maintain effective communication with those responsible for the overall commissioning and procurement process.

Maintain active involvement in the planning and processes of practice-based commissioning or similar initiatives.

Promote the role of the advanced nurse practitioner in general practice.

Team Working

Understand own role and scope and identify how this may develop over time.

Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working.

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of competence.

Create clear referral mechanisms to meet patient need.

Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team.

Work effectively with others to clearly define values, direction and policies impacting upon care delivery.

Discuss, highlight, and work with the team to create opportunities to improve patient care.

Manage and lead on the delivery of specifically identified services or projects as agreed with the practice management team.

Agree plans and outcomes by which to measure success.

Person Specification

Qualifications

Essential

• Registered nurse-NMC or
• MSc degree in advanced clinical practice or equivalent MSc.
• 3yrs post registration experience to include 1yr in leadership role.

Experience

Essential

• Professional portfolio evidencing the ongoing practice in the four pillars of advanced clinical practice.
• Currently working as a qualified ACP
• 2 yrs experience working in acute Trust or similar
• Independent prescribing
• Health Assessment
• ALS Qualified

Desirable

• Evidence of teaching, supervision and mentoring

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mytton Oak Surgery

Address

Racecourse Lane

Shrewsbury

SY3 5LZ

United Kingdom

Employer's website

https://www.myttonoakmedpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

SPECIAL REQUIREMENTS OF POST:

• Ability to use own judgement, resourcefulness and to be able to work under pressure without direct supervision.

• To accurately prepare, label and dispense medication according to GP Prescriptions. Must have high attention to detail.

• To have excellent communication skills and patience, to present a calm & friendly image to patients.

• To be a key link between clinicians and patients, handling patient queries confidently and effectively.

• To be reliable and flexible.

• To observe strict confidentiality on all matters relating to the Practice and its patients.

MAIN DUTIES & RESPONSIBILITIES:

• To ensure that all medicines dispensed are checked against the prescription, and whenever there is any doubt, to check with authorising Doctor.
• To collect all due prescription charges and ensure that the patient declaration on the reverse of the FP10 is filled in and signed by the patient.
• To promptly forward all invoices and dispensary related correspondence to the Prescribing & Finance Manager.
• Ordering appropriate quantities of goods via the wholesalers computer link.
• Checking goods as and when they are delivered and recording generic details. Returning incorrect goods to the wholesalers.
• Stocking shelves, refrigerators and other storage areas using rotation method.
• Removing out of date stock from the shelves, refrigerators and other storage areas.
• To ensure that drugs are stored in an appropriate manner in accordance with the accompanying instructions.
• Adhere to health and safety regulations, maintain a clean dispensary, and follow cold chain protocols for refrigerated items.
• To maintain full and accurate records of all dispensing transactions appropriately on the patients records.
• Action repeat prescription requests and ensure that the appropriate medicine is available. If not action ordering of drug. Ensure prescription is available for collection within 48 hours.
• Collaborate with GPs, nurses, dispensary manager and Practice Manager, attending relevant training.
• To complete all paperwork as required to be compliant with the Dispensing of Controlled Drugs and help line manager with weekly reconciliation of controlled drugs.

• Undertake any additional duties appropriate to the post as requested by the Partners or the Practice Manager.
• Help out with reception duties as reasonably required by the Practice Manager.

Person Specification

Qualifications

Desirable

• Preferably to have worked in a General Practice dispensing environment before, but not essential

Employer details

Employer name

Old School Surgery

Address

Bolts Hill

Chartham

Canterbury

Kent

CT4 7JX

United Kingdom

Employer's website

https://www.oldschoolsurgerykent.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Rota Management and Coordination

Prepare and maintain staff and clinical rotas using the Rota Master Excel system and other agreed systems.

Create room allocations so that Grove clinicians and supported services have suitable consultation rooms and avoid double bookings.

Check rotas for gaps, clashes and potential service risks before they are finalised.

Submit completed rotas for Partner approval and issue agreed rotas within the required timescales.

Upload and maintain staff rotas and appointment sessions on EMIS.

Make appropriate changes to appointment slots on EMIS when staffing or service requirements change.

Update rotas and EMIS promptly for annual leave, sickness and other absences.

Arrange locum sessions in advance where required to maintain safe and effective service provision.

Respond to rota queries and changes promptly and keep relevant staff informed.

Identify and escalate foreseeable staffing risks, including clinical shortages and red-flag days, to the Practice Manager.

Support the organisation of student and trainee placements, including inductions, timetables and room requirements for trainee doctors, paramedics, nurses and physician associates

Staffing and Service Coordination

Work with the Practice Manager, Partners, clinicians and wider Practice team to maintain effective staffing arrangements.

Monitor staffing requirements and service pressures and raise foreseeable rota risks promptly.

Support the implementation of agreed changes to rotas, appointment sessions and service arrangements.

Maintain accurate and timely rota information across agreed systems.

Communicate rota changes clearly and promptly to relevant staff and clinicians.

IT and Systems Support

Develop a good working knowledge of the Practice IT systems and applications used by reception. Provide day-to-day user support to reception staff and help troubleshoot routine system problems.

Support the use of EMIS, Accurx, telephone systems and other relevant Practice systems.

Use the EVAD telephone system confidently and produce agreed monthly reports for the Practice Manager.

Monitor reception system issues and liaise with external providers when faults affect patient services.

Support the introduction of new systems, applications and services, including staff training and guidance.

Use available data and reports to identify opportunities to improve reception staffing, processes and patient access.

Maintain appropriate awareness of data protection, information governance and secure patient record sharing.

Quality and Continuous Improvement

Promote safe and efficient rota planning and staffing practices.

Identify risks, recurring problems and service pressures arising from staffing and rota arrangements and raise them with the Practice Manager.

Use available data and reports to identify opportunities to improve staffing, processes and patient access.

Contribute to audits, significant event reviews and other quality improvement activities as required.

Manage time, workload and resources effectively and prioritise work according to patient and Practice needs.

Role Focus

Maintain accurate, safe and effective staff and clinical rota arrangements across the Practice.

Support timely coordination of rooms, sessions, absences, locum cover and trainee placements.

Ensure rota-related risks and changes are communicated and escalated appropriately.

Confidentiality and Information Governance

Maintain strict confidentiality at all times when handling patient, staff, clinician and Practice information.

Only share confidential or sensitive information with authorised individuals and in accordance with Practice policies and current requirements.

Handle patient records and information securely, including electronic and paper records.

Report any suspected confidentiality, information governance or data security concerns promptly to the appropriate manager.

Health and Safety

Follow the Practice Health & Safety and infection control policies and encourage the same standards within the relevant team.

Identify and report hazards, risks, accidents and other safety concerns promptly.

Use workplace security and personal safety procedures appropriately.

Keep relevant work areas organised and free from avoidable hazards.

Complete relevant training and apply safe working practices at all times.

Equality, Diversity and Inclusion

Treat patients, carers, colleagues and visitors with dignity, respect and fairness.

Provide a welcoming, non-judgemental service and take account of individual needs and circumstances.

Respect privacy, dignity, beliefs and communication needs.

Follow Practice policies and relevant requirements relating to equality, diversity and inclusion.

Personal and Professional Development

Take responsibility for maintaining and developing the knowledge and skills required for the role.

Participate in Practice training and an annual performance review/appraisal.

Keep up to date with changes that affect the role, patient services, information governance and Practice procedures.

Share relevant learning with colleagues and support colleagues in developing their skills.

Communication

Communicate clearly, respectfully and professionally with patients, carers, colleagues, clinicians, management and external organisations.

Ensure important information is passed to the right people in a timely manner.

Adapt communication to meet individual patient and staff needs, including where alternative communication methods are required.

Handle difficult or sensitive conversations calmly and escalate issues when appropriate.

Contribution to Practice Services

Follow Practice policies, standards, guidance and agreed procedures.

Work with the Practice Manager, Partners, clinicians and wider Practice team to maintain effective services.

Support the implementation of new services, changes to processes and agreed improvement initiatives.

Participate in meetings, audits and other Practice activities appropriate to the role.

Undertake other reasonable duties consistent with the level and responsibilities of the post

Person Specification

Experience

Desirable

• Knowledge of EMIS, Accurx, Anima and some AI background would be advantageous.

Qualifications

Essential

• Educated to GCSE level or equivalent

Desirable

• A Level or NVQ Administration Level 3 or equivalent experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove

Church Road

Egham

Surrey

TW20 9QN

United Kingdom

Employer's website

https://thegrovemc-egham.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Management

Lead and oversee the day-to-day work of the Reception Team, ensuring reception is adequately staffed and organised.

Allocate daily tasks and manage workflow so that patient-facing and administrative work is completed efficiently.

Act as the first point of support for reception staff, answering questions and providing guidance on procedures and patient queries.

Keep the team informed of changes to Practice policies, procedures, systems and ways of working.

Monitor standards of patient service, including telephone, face-to-face and written communication.

Ensure reception processes are followed consistently and identify areas where improvements are needed.

Support the Practice Manager with recruitment, selection, HR matters and staff-related issues.

Manage annual leave and sickness within agreed Practice arrangements and maintain appropriate staffing levels.

Escalate staffing, performance, conduct or operational concerns to the Practice Manager when appropriate.

Provide reception cover when necessary to maintain safe and effective patient services.

Patient Services

Ensure there is sufficient reception cover to support patient services throughout the day.

Deal with patient issues professionally and sensitively, involving the Duty Doctor, Practice Manager or other appropriate clinician when required.

Process and allocate administrative queries received through the Accurx Inbox in line with Practice procedures.

Process repeat prescription requests in accordance with Practice guidance and agreed workflows.

Ensure systems are in place for the secure movement, tracking and recording of patient records and information.

Support the Practice Manager with complaints, ensuring reception-related concerns are dealt with appropriately and learning is shared with the team.

Support service improvement work with the Practice Manager and Partners.

Act as the Flu Season Lead, supporting the planning and organisation of annual influenza vaccination clinics.

Support QOF, DES, LES and other Practice requirements by helping to organise appropriate reviews, appointments and patient invitations.

Staff Support, Training and Development

Provide induction and training for new reception staff and ensure induction records are completed.

Identify ongoing training needs and support staff to maintain the skills required for their role.

Support the Practice Manager and Partners with performance reviews, appraisals and performance management where required.

Hold regular Reception Team meetings and communicate agreed actions and changes to staff.

Provide day-to-day coaching and support to help staff work confidently and consistently.

Act as a link between the Reception Team and Practice Management, helping to resolve work-related issues and improve communication.

Work closely with other Practice teams and external organisations where this is required to support patient services.

Reception Administration and Governance

Represent reception at Practice meetings and raise relevant operational issues, risks and improvement ideas.

Deal with day-to-day reception problems promptly, resolving them where possible and escalating when necessary.

Ensure reception-related complaints and significant events are recorded and completed on Clarity, with learning shared appropriately.

Ensure accurate records are maintained for appointments, messages, visits, post, patient registrations, prescriptions, filing, births and deaths.

Ensure Practice policies, protocols and standard operating procedures are followed within reception.

Support the Practice Manager with Care Quality Commission requirements, audits and inspection preparation.

Help develop and maintain clear reception procedures and standard operating procedures.

IT and Systems Support

Develop a good working knowledge of the Practice IT systems and applications used by reception.

Provide day-to-day user support to reception staff and help troubleshoot routine system problems.

Support the use of EMIS, Accurx, telephone systems and other relevant Practice systems.

Use the EVAD telephone system confidently and produce agreed monthly reports for the Practice Manager.

Monitor reception system issues and liaise with external providers when faults affect patient services.

Support the introduction of new systems, applications and services, including staff training and guidance.

Use available data and reports to identify opportunities to improve reception staffing, processes and patient access.

Maintain appropriate awareness of data protection, information governance and secure patient record sharing.

Quality and Continuous Improvement

Promote high standards of patient service and safe, efficient working practices.

Identify risks, recurring problems and service pressures and raise them with the Practice Manager.

Use feedback, incidents, complaints and available data to identify opportunities for improvement.

Contribute to audits, significant event reviews and other quality improvement activities as required.

Take responsibility for own actions and work collaboratively to improve team performance.

Manage time, workload and resources effectively and prioritise work according to patient and Practice needs.

Confidentiality and Information Governance

Maintain strict confidentiality at all times when handling patient, staff, clinician and Practice information.

Only share confidential or sensitive information with authorised individuals and in accordance with Practice policies and current requirements.

Handle patient records and information securely, including electronic and paper records.

Report any suspected confidentiality, information governance or data security concerns promptly to the appropriate manager.

Health and Safety

Follow the Practice Health & Safety and infection control policies and encourage the same standards within the relevant team.

Identify and report hazards, risks, accidents and other safety concerns promptly.

Use workplace security and personal safety procedures appropriately.

Keep relevant work areas organised and free from avoidable hazards.

Complete relevant training and apply safe working practices at all times.

Equality, Diversity and Inclusion

Treat patients, carers, colleagues and visitors with dignity, respect and fairness.

Provide a welcoming, non-judgemental service and take account of individual needs and circumstances.

Respect privacy, dignity, beliefs and communication needs.

Follow Practice policies and relevant requirements relating to equality, diversity and inclusion.

Personal and Professional Development

Take responsibility for maintaining and developing the knowledge and skills required for the role.

Participate in Practice training and an annual performance review/appraisal.

Keep up to date with changes that affect the role, patient services, information governance and Practice procedures.

Share relevant learning with colleagues and support colleagues in developing their skills.

Communication

Communicate clearly, respectfully and professionally with patients, carers, colleagues, clinicians, management and external organisations.

Ensure important information is passed to the right people in a timely manner.

Adapt communication to meet individual patient and staff needs, including where alternative communication methods are required.

Handle difficult or sensitive conversations calmly and escalate issues when appropriate.

Contribution to Practice Services

Follow Practice policies, standards, guidance and agreed procedures.

Work with the Practice Manager, Partners, clinicians and wider Practice team to maintain effective services.

Support the implementation of new services, changes to processes and agreed improvement initiatives.

Participate in meetings, audits and other Practice activities appropriate to the role.

Undertake other reasonable duties consistent with the level and responsibilities of the post

Person Specification

Experience

Essential

• Experience in managing people.

Desirable

• Experience of working with healthcare professionals and or previous experience in the NHS.
• Advanced experience of using word, excel and PowerPoint including ability to use word processing skills, emails and the internet to create simple plans and reports.
• Experience of EMIS would be an advantage

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove

Church Road

Egham

Surrey

TW20 9QN

United Kingdom

Employer's website

https://thegrovemc-egham.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Please see attachment for detailed job description.

If you are interested in this position, please email your CV to Practice Manager David Whitehead at [email protected]

Person Specification

Qualifications

Essential

• Qualified GP Practitioner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Speedwell Practice

Address

16 Torrington Park

London

N12 9SS

United Kingdom

Job description

Job responsibilities

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Experience

Essential

• Good administrative and organisational skills.
• Excellent attention to detail and accuracy when maintaining patient records.
• Strong written and verbal communication skills.
• Ability to communicate professionally with patients, clinicians, hospitals and community services.
• Ability to handle confidential and sensitive information appropriately.
• Good IT skills and confidence using computer systems, email and electronic record systems.
• Ability to prioritise workload and meet deadlines.
• Ability to work effectively both independently and as part of a team.
• Professional, reliable and respectful approach when dealing with patients and colleagues.
• Understanding of the importance of confidentiality, data protection and information governance in a healthcare setting.
• Ability to remain calm and professional when dealing with busy workloads or sensitive situations.

Desirable

• Previous experience working in a healthcare, NHS, GP practice or hospital environment.
• Experience processing referrals and managing patient information.
• Experience using electronic patient record systems.
• Knowledge of Emis Web

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Garland House Surgery

Address

1 Church Street

Darfield

Barnsley

South Yorkshire

S73 9JX

United Kingdom

Employer's website

http://www.garlandhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Job Title: Practice Nurse Practice: Park Medical Practice Hours: 26 to 28 hours per week Salary: £21.58 per hour (£42,196.73 FTE), equivalent to Agenda for Change Band 6 Reports to: Clinical Nurse Manager Professionally Accountable to: GP Partners Location: Chaddesden, Borrowash and University of Derby Clinical System: SystmOne Professional Registration: Current NMC registration required DBS Requirement: Enhanced DBS required

The Practice Nurse will deliver high quality, evidence based nursing care across all three Practice sites. The post holder will provide treatment room services, long term condition management, cervical screening, travel health, immunisations and preventative healthcare, while contributing to QOF achievement, clinical governance, patient safety and continuous quality improvement.

The post holder will work collaboratively with the Clinical Nurse Manager, GPs and wider multidisciplinary team to promote health, wellbeing and self management and to support the achievement of Practice objectives and enhanced services.

The Practice Nurse will:

• Deliver evidence based long term condition reviews including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease.
• Provide treatment room services including wound care, dressings, suture removal, venepuncture, ECGs, spirometry and NHS Health Checks.
• Undertake cervical screening in accordance with national guidance.
• Administer childhood, adult, seasonal and travel vaccinations in accordance with appropriate PGDs and PSDs.
• Provide health promotion, lifestyle advice and preventative healthcare.
• Maintain accurate patient records and clinical coding within SystmOne.
• Recognise deteriorating patients and escalate concerns appropriately.

The post holder will:

• Support achievement of QOF indicators through the delivery of high quality clinical care.
• Use approved clinical templates and appropriate coding to ensure accurate data capture.
• Support effective patient recall systems and appropriate follow up of patients.
• Work collaboratively with the wider Practice team to support long term condition management and Practice objectives.

The Practice Nurse will:

• Participate in clinical audit and quality improvement activity.
• Comply with CQC standards and Practice requirements relating to safeguarding, infection prevention and control and information governance.
• Contribute to learning arising from complaints, incidents and Significant Events.
• Maintain high standards of patient safety and professional practice.

The post holder will:

• Maintain high standards of infection prevention and control within treatment rooms and clinical areas.
• Follow cold chain procedures and requirements for safe vaccine management.
• Identify and report risks appropriately.
• Participate in and support infection prevention and control audits.

The Practice Nurse will:

• Maintain current NMC registration and meet all requirements for professional revalidation.
• Work in accordance with the NMC Code and within their individual scope of professional competence.
• Participate in mandatory and statutory training.
• Maintain continuing professional development appropriate to the role.
• Comply with Practice policies, procedures and clinical protocols.

The post holder will:

• Use clinical resources responsibly and appropriately.
• Monitor clinical stock and report shortages or concerns.
• Support the Practice in achieving value for money and reducing unnecessary waste.

The Practice Nurse will maintain effective professional working relationships with GP Partners, the Practice Manager, Clinical Nurse Manager, nursing colleagues, Healthcare Assistants, reception and administration teams, PCN colleagues, community services, secondary care providers and patients.

The post holder will communicate effectively with patients, carers and colleagues and contribute positively to multidisciplinary and team working across the Practice.

The post holder will:

• Comply with all Practice policies and procedures.
• Maintain patient confidentiality and comply with UK GDPR and information governance requirements.
• Promote equality, diversity and inclusion.
• Participate in annual appraisal and maintain an appropriate personal development plan.
• Maintain the professional standards expected of a Registered Nurse.
• Undertake any other reasonable duties commensurate with the role.

This job description is not exhaustive and may be reviewed in consultation with the post holder to reflect the changing needs of the Practice

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Recognised cervical screening qualification/competency
• Recognised immunisation and vaccination training/competency
• Relevant post-registration training in long term condition management

Desirable

• Independent Nurse Prescriber qualification
• Travel Health qualification or recognised training
• Additional post-registration qualifications relevant to General Practice nursing

Experience

Essential

• Experience of working as a Practice Nurse within General Practice or Primary Care
• Experience of long term condition management, including diabetes, asthma, COPD, hypertension, chronic kidney disease and cardiovascular disease
• Experience of cervical screening
• Experience of childhood and adult immunisations
• Experience of treatment room services, including wound care, venepuncture and ECGs
• Experience and competence in using SystmOne, including clinical documentation, templates and coding
• Experience of supporting QOF achievement and effective patient recall
• Experience of health promotion and preventative healthcare
• Ability to work independently and manage an appropriate clinical workload

Desirable

• Experience of travel health immunisations
• Experience of clinical audit and quality improvement
• Experience of working across multiple Practice sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Park Medical Practice

Address

Park Medical Practice

Maine Drive

Chaddesden

Derby

DE21 6LA

United Kingdom

Employer's website

https://www.parkmedical.org.uk (Opens in a new tab)

Job description

Job responsibilities

Job Description

Admin Supervisor

Assistant Practice Manager

30 hours per week (working pattern to be agreed)

The Admin Supervisor is responsible for providing day-to-day coordination, supervision and operational support to the practice administration team. The postholder will support the efficient delivery of administrative services, ensuring workloads are managed effectively and practice procedures are followed consistently.

The role combines supervisory responsibilities with hands-on administrative duties and acts as a key link between the administration team and the Assistant Practice Manager. The postholder will provide guidance and support to colleagues, coordinate administrative activities and contribute to the smooth running of the practice while maintaining a personal administrative workload.

• Provide day-to-day support and supervision to the administration team.
• Coordinate and allocate administrative workloads to ensure tasks are completed efficiently.
• Monitor outstanding work and deadlines, ensuring appropriate action is taken where necessary.
• Support colleagues with queries relating to administrative processes and procedures.
• Identify workload pressures and help ensure adequate administrative cover is maintained.
• Act as the first point of contact for routine administrative issues and concerns.
• Escalate complex or sensitive matters to the Assistant Practice Manager as appropriate.

• Undertake a wide range of administrative duties in support of the practice.
• Process referrals, correspondence and other administrative documentation.
• Support clinicians with administrative requirements.
• Manage incoming and outgoing administrative work.
• Respond to routine queries from patients and healthcare professionals.
• Maintain accurate records and ensure information is handled confidentially.
• Support the administration team during periods of increased workload.

• Process new patient registrations in line with practice procedures.
• Manage registration queries and patient demographic changes.
• Check registration documentation and ensure records are accurate and complete.
• Process deductions and patient transfers as required.
• Provide support and guidance to colleagues regarding registration processes.

• Support the administration of private patient work and medical reports.
• Process insurance and third-party requests for information.
• Assist with the administration of private fees and related documentation.
• Ensure private work is managed efficiently and within agreed timescales.

• Assist with the preparation and coordination of administrative rotas.
• Support the management of annual leave requests in line with practice procedures.
• Monitor staffing levels and identify potential gaps in cover.
• Assist with sickness and absence reporting processes.
• Support the induction and training of new administrative staff.
• Monitor agreed team performance indicators and raise concerns where appropriate.

• Maintain confidentiality at all times in accordance with GDPR, NHS guidance and practice policies.
• Work in accordance with all practice policies and procedures.
• Participate in team meetings, training and development activities.
• Contribute to the continuous improvement of administrative processes and patient services.
• Promote the values of Kindness, Quality, Transparency and Integrity in all aspects of work.

The postholder will work closely with:

• Assistant Practice Manager
• Senior Management Team
• Administrative Team
• Reception Team
• GPs and Clinicians
• Patients
• External Healthcare Organisations

The duties outlined in this job description are not intended to be exhaustive and may be amended in line with the changing needs of the practice. The postholder may be required to undertake other duties appropriate to the grade and nature of the role.

Person Specification

Skills and Knowledge

Essential

• Excellent organisational and time management skills.
• Strong communication and interpersonal skills.
• Ability to prioritise work effectively and meet deadlines.
• Ability to work independently and use initiative.
• Ability to support and guide colleagues in a professional manner.
• Good attention to detail and accuracy.
• Ability to handle sensitive information confidentially.
• Excellent written and verbal communication skills.
• Ability to work effectively as part of a team.
• Good problem-solving and decision-making skills.

Desirable

• Knowledge of NHS administrative processes.
• Knowledge of clinical systems such as SystmOne.
• Understanding of information governance and data protection requirements within healthcare settings.

Experience

Essential

• Significant administrative experience.
• Experience of managing and prioritising competing workloads.
• Experience working within a busy office environment.
• Experience using Microsoft Office applications and administrative systems.

Desirable

• Previous experience working within a GP practice, primary care or NHS setting.
• Previous supervisory or team-leading experience.
• Experience of patient registration processes.
• Experience of processing referrals and clinical correspondence.
• Experience of private medical reports, insurance work or private patient administration.
• Experience supporting staff rotas, annual leave coordination or induction processes.
• Experience of identifying and implementing service improvements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beech Tree Surgery

Address

68 Doncaster Road

Selby

YO8 9AJ

United Kingdom

Employer's website

https://www.beechtreesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will project a positive and friendly image to dispensary patients and other visitors and deal with queries in a professional, courteous and efficient way. Assist in the preparation, dispensing of prescriptions and assist with stock control, ordering and restocking of the dispensary.

Operation of efficient stock control appropriate to the needs of the dispensary with the objective of ensuring continuity of supply for patients and minimising wastage

Ensuring that drugs are received and stored in an appropriate manner in accordance with the manufacturers instructions

Ensuring that refrigerated items are stored at the appropriate temperature and maintaining the temperature control record.

Providing patients with advice regarding all prescription matter

Ensuring controlled drugs are dispensed with in accordance with practice policy.

Remain current with the latest guidance ensuring the dispensary conforms to SOPs, NICE, CQC guidance

Assisting when required in meeting targets in relation to dispensing doctors scheme

Cleaning work surfaces and shelving on a regular basis and ensuring that all dispensary equipment is kept clean and in good working order.

Maintaining full and accurate records of all dispensing transactions.Undertaking any other reasonable tasks as requested by the Dispensary Manager, Practice Manager or the Partners.

Person Specification

Disclosure and Barring Service Check

Essential

• This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Qualifications

Essential

• Qualified to NVQ 2 in Dispensary Services or equivalent
• GCSE grade A to C in English and Maths or equivalent.

Experience

Essential

• Experience of working within a dispensary/pharmacy
• Experience with dealing with patients

Desirable

• Experience of working in a GP Practice
• Experience of working in primary care
• Experience of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

St Clement’s Surgery

Address

Churchgate Way

Terrington St. Clement

King's Lynn

Norfolk

PE34 4LZ

United Kingdom

Employer's website

http://www.stclementssurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached for job description. We are a flexible practice and are always open to new ideas and innovations. If you have a particular area of interest or skill set that you feel would benefit the practice we would be delighted to discuss this with you.

Person Specification

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Eligibility for minor surgery, obstetrics, family planning accreditation
• Vocational GP training

Qualifications

Essential

• Full GMC Registration with a licence to practise and entry on the GP Register
• Included on a Medical Performers List or eligible.
• Evidence of continuous professional development
• Driving license

Desirable

• MRCGP
• Academic excellence (prizes, merits, distinctions etc.)
• Other relevant specialist interests & skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Mostyn House Medical Practice

Mostyn Broadway

LLANDUDNO

Gwynedd

LL30 1YL

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Workflow/Admin Assistant post is a multi-skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

Works in Workflow responsible for processing and managing all incoming correspondence (electronically and paper) including coding and keeping the patients records accurate and up to date.

Works in Data responsible for inputting and updating medical data for an agreed set of patients, and all related administrative tasks. General administrative and clerical duties as requested.

Works in Admin responsible for all onward referrals to Secondary Care and other relevant services using systems such as Cinapsis, E-Referrals etc. Organising the timely completion of private medical reports

Works in Reception (although the applicant will not specifically work within reception, they would need to have an understanding of how reception works as there may be times that cover and support is needed) working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.30pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.

Working hours; normal working schedule between 08.30 and 17:00pm or 20.00 pm Monday to Friday as required.

Occasional Saturdays throughout the year on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.

The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

Sort all prescription requests, both electronic and manual guided by Pharmacy Team

Record any acute prescriptions and pass to the pharmacy team for consideration.

Contact patients (when requested) to pass on doctors instructions and requests.

Add messages/instructions/date for future action to the medication screen.

Sort and place prescriptions ready for collection or according to their destination.

Process all information flowing from/to doctors and external institutions as appropriate.

Check and process any electronic information as appropriate each day.

Process all records from Primary Care Support England as appropriate.

Enter appropriate x-ray results read codes and comments from doctors.

Sort and distribute all processed, scanned and unscanned documents as appropriate.

Add delivery/birth details on mothers and babys screens; including Hospital Unit No.

Assist in the processing of Prior Notification Lists from Open Exeter in connection with cervical smears.

Ensure correct forms are completed and signed by a GP and returned if a patient needs to be removed from the cervical smear recall list.

Check lab links on the screen each day, match any unmatched patients.

Undertake SNOMED coding into EMIS.

Update, maintain, file and retrieve patient records as appropriate.

Scan medical records and file into the EMIS system.

Set up systems in preparation for the working day.

To assist with the gathering of statistics and information when required.

Process deceased patients notes when required.

Carry out searches of computerised medical records as requested.

Check address template regularly to delete any errors.

Process new patient registrations and questionnaires.

Process deductions of patient notes when a patient leaves the surgery.

Process and manage queries relating to online access requests.

Process and manage all incoming correspondence.

Managing the diary recall system, to include adding requests onto ICE for blood tests and booking appointments.

NHS App and Proxy Access Set up and management

Diary Entries

Recall Support (including Child Imms, Minor Ops & QOF/Recall)

Referrals (ERS & 2WW) - Prepare, process and submit referrals accurately using NHS e-Referral Service (e-RS), Advice and Guidance and other referral pathways such as secure email. Process suspected cancer referrals using C the Signs. Ensure urgent suspected cancer referrals are submitted within required timescales.

Cinapsis Referrals and Admin

SARS

Private Medical Reports

Attend for staff training when necessary.

Receive, sort and circulate/distribute post.

Filing of paper medical records.

Attend any other training courses deemed necessary by the Practice Manager or Operations Manager.

Carry out any other duties as requested by the Practice Manager or Operations Manager.

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder.

On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.

Person Specification

Experience

Essential

• Experience of working accurately and calmly under pressure
• Excellent Communication Skills
• Can demonstrate versatility, flexibility and enthusiasm

Desirable

• Experience of working in a GP practice
• Previous NHS or other public service experience

Qualifications

Essential

• Excellent communication skills
• Face to Face Customer Experience
• Recent use of computer systems

Desirable

• Previous NHS or other public service experience
• Medical terminology training
• Familiarity with clinical records and appointment systems

Employer details

Employer name

Vine Surgery Partnership

Address

Hindhayes Lane

Street

Somerset

BA16 0ET

United Kingdom

Employer's website

https://www.vinesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Specification for further details of the role. Informal enquiries welcome.

Person Specification

Qualifications

Essential

• GMC registration with a licence to practise.
• Qualified Medical Practitioner holding MBBS, MBChB or equivalent medical degree.
• Completion of GP Specialty Training and inclusion on the GMC GP Register.
• Evidence of continued professional development (CPD).
• Eligibility to work in the UK.
• Current indemnity cover or willingness to obtain appropriate cover prior to commencement.

Desirable

• Membership of the Royal College of General Practitioners (MRCGP).
• Additional qualifications in areas such as women's health, dermatology, minor surgery, diabetes, palliative care, or medical education.
• Training in mentorship, supervision, or teaching.

Experience

Essential

• Experience working as a GP in a primary care setting.
• Ability to manage a wide range of acute and chronic medical conditions.
• Experience of multidisciplinary team working.
• Experience of safeguarding children and vulnerable adults.
• Competence in clinical decision-making and risk management.
• Experience using clinical systems and electronic patient records.
• Excellent communication skills with patients, carers, and colleagues.
• Commitment to delivering high-quality, patient-centred care.

Desirable

• Experience working within NHS General Practice.
• Experience of QOF, Enhanced Services, and population health management.
• Experience supervising GP trainees, foundation doctors, or medical students.
• Experience in leadership, service development, or quality improvement initiatives.
• Experience in minor surgery, joint injections, contraceptive services, or other specialist clinics.
• Experience of digital consultations and remote patient management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Centre Practice

Address

Fareham Health centre

Osborn Road

Fareham

Hampshire

PO16 7ER

United Kingdom

Employer's website

https://www.farehamcentrepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Liaises with patients, doctors, staff, other support staff, nursing staff, both surgery and attached, community nursing teams, mental health groups, funeral directors, counsellors, pharmacy, social services, commissioning groups, secondary care (acute and community hospitals), care homes, complex care hub and social prescribers

Job Purpose, Aims and Profile

The Patient Assistant post is a skilled position providing a high level of service to patients, internal and external clients and institutions. The post-holder:

works in Reception working with the Rapid Health triage system; dealing with enquiries; advising on doctors and nurses availability; recording and passing messages on accurately and efficiently; carrying out a range of related reception duties as appropriate.

Working Hours and Work Schedule

Surgery working week: 08.00 6.45pm Monday to Friday, 08.00 08.00 pm on selected dates. Shared rota with 4 other local practices.

Working hours; normal working schedule between 08.00 and 06.45pm or 08.00 pm Monday to Friday as required.

Occasional Saturdays throughout the year on a rota basis.

Monday; Tuesday; Wednesday; Thursday; Friday: daily schedules to be determined.

The post-holder will be required to cover for colleagues who are absent on annual leave or sickness.

Duties and Responsibilities

4.1Reception

Open up surgery, switch on PCs and set up systems ready for the working day

Receive and log-in patients and visitors when they enter the surgery;

Manage & process all patient appointments using Rapid Health triage system and EMIS Web computer system;

Deal with all patient enquiries relating to appointments, surgeries and clinics;

Covering for sickness and annual leave for colleagues

Advise patients on availability of particular doctors/nurses;

Hand repeat prescriptions to patients;

Record requests for doctor visits and Patient Summaries for visits

Handle emergency requests for duty doctor;

Relaying messages for doctors and administrative staff;

Update; maintain; file & retrieve patient records as appropriate;

Close surgery, ensure building security particularly doors/windows and set alarm after closing.

Keep waiting room tidy after sessions or clinics keep prescription rack clear of old prescriptions and letters.

Organise notice boards

Ensure order, safety and comfort of patients; report and deal with disturbances.

Sort prescription requests, both electronic and manual; guided by the Pharmacy Team.

Record any acute prescriptions and pass to the pharmacy team for consideration.

Contact patients (when requested) to pass on doctors instructions and requests.

Sort and place prescriptions ready for collection or according to their destination.

Process new patient registrations and questionnaires.

Managing the diary recall system.

General Administrative and Clerical duties

Attend for staff training when necessary;

Photocopying as requested;

Assist in compilation of statistics;

Filing of paper medical records

Attend any other training courses deemed necessary by the Practice Manager or Operations Manager

Carry out any other duties as requested by the Practice Manager or Operations Manager.

Other General Conditions

Holiday entitlement is five working weeks per year (pro rata) plus any Bank Holidays that fall on a normal working day.

All employees are required to adhere to the Health and Safety at Work Act (1974)

The job description will be subject to periodic reviews and may be changed in consultation with the post holder.

On Appointment the post holder must agree to abide by the Statement of Terms and Conditions of Service and the Contract requirements; all published Surgery protocols; policies; procedures; guidelines and work-rules; and any other approved instruction & documentation that may be amended and issued from time to time.

Person Specification

Experience

Essential

• Experience of working accurately and calmly under pressure
• Excellent Communication Skills
• Can demonstrate versatility, flexibility and enthusiasm

Desirable

• Experience of working in a GP practice
• Previous NHS or other public service experience

Qualifications

Essential

• Excellent communication skills
• Face to Face Customer Experience
• Recent use of computer systems

Desirable

• Previous NHS or other public service experience
• Medical terminology training
• Familiarity with clinical records and appointment systems

Employer details

Employer name

Vine Surgery Partnership

Address

Hindhayes Lane

Street

Somerset

BA16 0ET

United Kingdom

Employer's website

https://www.vinesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the assistant practice manager/practice manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing assistance to the practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Providing clerical assistance to practice staff as required, including word/data processing, filing, photocopying, and scanning
• Cover sickness/annual leave and work reasonable overtime when required