Job description

Job responsibilities

Duties of the role include, but are not limited to:

• Provide general healthcare to all registered patients during normal practice hours. Provide primary care emergency treatment to any patient who may require this within the Establishment.

• Maximise the levels of health, wellbeing and employability of Service personnel to ensure the needs of the single Services are met. Undertake mandatory medical examinations and provide appropriate occupational healthcare and advice, and all supporting administrative duties.

• Appropriately supervise the management of communicable diseases, including monitoring and reporting through single Service chains.

• Provide emergency treatment and accident reporting for Ministry of Defence (MOD) civilian staff. Liaise with the Practice Manager (PM) on all matters of service administration. Be familiar with relevant major incident and infectious disease outbreak plans. Have a working knowledge of and be actively involved in clinical governance. Participate in audit, in accordance with both personal and practice development plans.

Please see the attached job description and person specification for further information.

Selection Process:

At application stage you will be assessed against Experience:

• Candidates will be required to provide CV details to include job history and previous skills and experience.
• Please provide information of how you meet the criteria set out in the Job Description. You may wish to further include examples of how you have tackled similar tasks or demonstrated the skills outlined in the job advert.

Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance attached for more information on appropriate and inappropriate use.

At interview you will be assessed against the following Behaviours:

• Leadership
• Changing and Improving
• Working Together
• Communicating and Influencing
• Managing a Quality Service
• Delivering at Pace

Please see the link attached to our YouTube channel for advice preparing your best responses with some hints and tips on answering behaviour-based questions. Hints and tips such as: Your behaviours can be based on situations from work, volunteering or home; match your situation to the behaviour requested and how to use your 250-word limit.

The interview may consist of a mix of direct questions and clinical situation-based scenarios.

Interviews will be held on a date to be confirmed.

The sift will be completed within 10 working days of the vacancy closing date.

There will be no reimbursement for any travel expenses for the interview.

Please note the salary will be pro-rata where part time hours are undertaken.

All employees joining Ministry of Defence who are new to the Civil Service will be subject to a 6-month probation period (unless otherwise advised) effective from the employment start date.

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC.

If found successful for this position, you will be required to provide evidence of your immunity to Hepatitis B. Please note that evidence of your vaccination is not a proof of your immunity, but your serology levels will be required. Failure to provide sufficient evidence may result in the offer of employment being withdrawn.

To be considered for this role, qualifications and memberships detailed must be held in full, prior to submitting your application.

The post does NOT offer relocation expenses (move of home, excess fares or temporary transfer). Non-Standard move applicants will be eligible for the full package, subject to eligibility.

As a result of the changes to the UK immigration rules which came into effect on 1 January 2021, the Ministry of Defence will only offer sponsorship for a skilled worker visa under the points-based system, where a role has been deemed to be business critical. This role does not meet that category, and we will not sponsor a visa. It is therefore NOT open to applications from those who will require sponsorship under the points-based system.

Should you apply for this role and be found to require sponsorship, your application will be rejected, and any provisional offer of employment withdrawn.

This vacancy is part of the A Great Place to Work for Veterans initiative. https://www.gov.uk/government/news/making-the-civil-service-a-great-place-to-work-for-veterans

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

There may be occasions where it is not practicable or appropriate to interview all DCS candidates that meet the minimum criteria for the job. For example, in certain recruitment situations such as a high volume of applications, seasonal demand, or peak periods, the employer may wish to limit the overall number of interviews offered to both DCS and non-DCS applicants.

If you need to advise us that you need additional help or reasonable adjustments for the recruitment process, please contact [email protected].

The Ministry of Defence requires all candidates who are successful at interview to declare any outside interests. These declarations will be discussed with successful candidates following the interview process and before a formal offer of employment is made, as some outside interests may not be compatible with MOD civilian roles. This will not, in the majority of cases, prevent employment in MOD, but it is a measure that must be taken to ensure that appropriate mitigations can be put in place to manage any potential, perceived or actual conflicts of interest from the first day of employment.

The Ministry of Defence adopts a zero-tolerance approach to unacceptable behaviours, which includes bullying, harassment, sexual harassment, discrimination, and victimisation. You will not be eligible and will not be considered for this post if you have been dismissed from a role for such unacceptable behaviours within the last five years. This will also apply if you resign or otherwise leave a role but, because of an adverse decision, would have been dismissed for gross misconduct had you continued in that employment. Pre-employment checks will be carried out.

The Ministry of Defence is committed to providing a safe and healthy working environment for its staff which includes educating them on the benefits of not smoking, protecting them from the harmful effects of second-hand smoke and supporting those who want to give up smoking. Under the Smoke-Free Working Environment policy, Smoking and the use of all tobacco products (including combustible and chewing tobacco products) will not be permitted anywhere in the Defence working environment. The policy is Whole Force and includes all Defence personnel, contractors, visitors and other non-MOD personnel. All applicants seeking, considering, or accepting employment with the Ministry of Defence should be aware of this policy and that it is already in place at a number of Defence Establishments.

Person Specification

Registration Details

Essential

• Please provide your General Medical Council Registration number.
• You are required to be registered with the relevant professional body, as detailed in the advert, prior to submitting your application.
• Your application will not progress should you fail to provide a valid membership registration number.

Behaviour Statement

Essential

• Have you been dismissed for gross misconduct relating to bullying, harassment, discrimination or victimisation from any role in the past five years, or resigned or otherwise left a role but would have been dismissed for such gross misconduct because of an adverse decision, had you continued in that employment?
• Please respond with Yes or No as appropriate.

Qualifications

Essential

• Full registration with the General Medical Council (inc. licence to practice)
• On the GMC GP (General Practitioner) Register

Desirable

• Current / recent clinical experience within Occupational Health.

Provide a CV

Essential

• Please copy and paste your full CV as your response to this question- you will not be able to upload your CV as an attachment.
• Please ensure to refer to the essential criteria where applicable as your application may be rejected should insufficient information to shortlist be included.
• Please use double spacing where possible.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ministry of Defence (Defence Medical Services)

Address

Abingdon Medical Centre

Benson Group Medical Practice

Dalton Barracks

Abingdon

OX13 6JB

United Kingdom

Employer's website

https://www.gov.uk/government/organisations/ministry-of-defence (Opens in a new tab)

Job description

Job responsibilities

Standard GP role with a mix of telephone and face to face appointments as well as assisting with triaging patient enquiries.

Initial 3 month contract with potential to continue.

Feel free to get in touch with the Practice Manager for an informal chat or to arrange to speak with one of the GP Partners for more information or to answer any questions.

Person Specification

Qualifications

Essential

• Fully UK qualified General Practitioner on the UK Performers' list.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Redfern Health Centre

Address

Shadycombe Road

Salcombe

Devon

TQ8 8DJ

United Kingdom

Employer's website

https://salcombehealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Reception Team Supervision

• Provide day-to-day supervision, guidance and support to reception staff.
• Assist with the organisation and allocation of reception duties.
• Monitor workloads and help ensure adequate reception cover.
• Support the induction and training of new reception staff.
• Identify training and development needs within the team.
• Encourage good teamwork, communication and professional standards.
• Support the Practice Manager with staff performance and conduct matters where appropriate.

• Ensure patients receive a friendly, respectful and professional service.
• Deal appropriately with patient queries, concerns and complaints, escalating issues when necessary.
• Support the team in managing difficult or challenging situations professionally.
• Promote a patient-centred approach throughout the reception service.
• Ensure patients are treated with dignity, courtesy and respect.

• Use the EMIS clinical system confidently and effectively.
• Ensure reception and administrative procedures are followed correctly.
• Support accurate maintenance of patient records and information.
• Assist with appointment-related administration and other practice processes.
• Monitor and help improve reception workflows and procedures.
• Maintain accurate and confidential documentation.

• Liaise effectively with GPs, nurses, healthcare assistants, administrative staff and other members of the practice team.
• Communicate important information to the reception team in a clear and timely manner.
• Attend relevant practice meetings and contribute to discussions about reception services.
• Promote effective communication between reception and other departments.

• Maintain strict patient confidentiality at all times.
• Comply with practice policies, NHS requirements and information governance procedures.
• Ensure sensitive patient and practice information is handled appropriately.
• Follow GDPR and data protection requirements.

• Follow practice health and safety procedures.
• Report any hazards, incidents or concerns to the appropriate person.
• Ensure reception areas are maintained in a professional and safe condition.
• Comply with all relevant practice policies and procedures.

• Contribute ideas and suggestions to improve the patient experience and efficiency of reception services.
• Identify recurring issues and work with the Practice Manager to develop appropriate solutions.
• Support the implementation of new systems, procedures and changes within the practice.

Person Specification

Qualifications

Essential

• Level 3 Business Administration very relevant for supervising reception/admin staff.
• Level 3 Customer Service useful for patient-facing reception leadership.
• Level 3 Team Leader/Supervisor apprenticeship
• ILM Level 3 Award/Certificate in Leadership and Management
• Care Certificate
• Previous experience working in a General Practice/Primary Care environment
• Previous experience working in a GP reception or administrative role
• Practical experience using the EMIS clinical system
• Experience dealing directly with patients and members of the public
• Experience working in a busy environment and managing competing priorities
• Experience handling confidential and sensitive information
• Experience supporting, guiding or supervising colleagues

Desirable

• If you're already working as a GP Reception Supervisor
• You don't necessarily need to obtain a qualification before being considered a supervisor. Experience can be just as important, particularly if you're responsible for things such as:
• supervising reception staff
• organising rotas and annual leave
• training and inducting new receptionists
• dealing with patient complaints
• managing difficult situations
• monitoring reception performance
• supporting clinicians and the practice manager
• managing telephone/appointment systems
• handling confidentiality and information governance
• implementing practice procedures

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kingstanding Circle Surgery

Address

26 Rough Road

Kingstanding

Birmingham

B44 0UY

United Kingdom

Employer's website

https://www.kingstandingcirclesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Essential

Desirable

Academic/Vocational Qualifications

Good General Education

Qualified in Phlebotomy

Qualified to NVQ level 3

Experience

Experience within a health care setting

Experience in GP Practice

Knowledge/Skills

Ability to provide quality care

Good interpersonal and communication skills

Good organisational skills

Good team working skills

Effective time management skills

Ability to work independently following verbal or written instructions

Adaptable to change

Computer literate

Basic IT Skills

Able to use System one.

Skills in Phlebotomy, ECGs, Patient Health Checks, Blood Pressures

Basic first aid knowledge

Health and safety awareness

Awareness of Blood Borne Viruses

Experience in wound care, including leg ulcer management, and compression bandaging.

Experience in minor surgery.

Qualities/Attributes

An understanding, acceptance and adherence to the need for strict confidentiality

Able to work on own initiative

Able to work under pressure and remain calm

Flexible and adaptable

Aware of own limitations

Keen to develop

Special requirements of post

Provide cover for absence of other HCA when required

Job Description Healthcare Assistant

Purpose: To assist the GPs and practice nurse team in the service and delivery of the care management of the practice population Responsible to: Senior practice nurses, practice manager and, ultimately, the GP Partners.

Job summary

The post holder works under indirect supervision of the practice nurse team leader and undertakes task and duties delegated by the practice nurse team leader or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients, following policy and procedures.

Key responsibilities

Communication

• Communicate effectively with other team members
• Communicate effectively with patients and carers, recognising their needs for alternative methods of communication

Personal and people development

• Take responsibility for own developmental learning and performance, including participating in supervision
• Take responsibility for maintaining a record of own personal development
• Work with management on any new training requirements
• To recognise and understand the roles and responsibilities of individuals working in the primary health care team
• Be aware of the legal issues pertinent to the role of a basic HCA

Health, safety and security

• Use the personal security systems within the workplace according to practice guidelines
• Identify the risks involved in work activities and undertake them in a way that manages the risks
• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe and free from hazards reporting of any potential risks identified, including:

1. hand washing
2. universal hygiene procedures
3. collection and handling of laboratory specimens
4. segregation and disposal of waste materials
5. decontamination of instruments and clinical equipment
6. reporting and treatment of sharps injuries
7. dealing with blood and body fluid spillages
8. Assist patients and colleagues in adopting sound infection control measures

• Understand and apply the principles of the cold chain
• Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility
• Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate
• Be aware of statutory child health procedures and statutory local guidance and referral criteria
• Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring and maintaining of equipment and furniture within your area of responsibility
• Use the computer monitor safely
• Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health

Service improvement

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Quality

• Alert other team members to issues of quality and risk in the care of patients
• Ensure own actions are consistent with clinical governance systems
• Practice in accordance with agreed standards of care
• Enable patients to access appropriate professionals in the team
• Ensure stock items under your control are ordered and available in the treatment and consulting rooms
• Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation
• Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook
• Be able to manage your own time effectively

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures
• Respect the privacy, dignity, needs and beliefs of patients and carers
• Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour
• Act as a chaperone

Clinical skills health and well-being

• Undertake, record and follow guidelines for the tasks for which you have received appropriate training:
• Urinalysis and preparation of specimens for investigation by the pathology laboratories
• Measuring and recording following physiological measurements in routine presentations, and for pre medical checks:

1. Blood Pressure
2. Pulse Rate And Rhythm
3. Temperature
4. Height And Weight - Body Mass Index
5. ECG
6. New patient checks

• Prepare and maintain environments and equipment before, during and after patient care interventions
• Assist in raising awareness of health and well-being, and how it can be promoted
• Give accurate and appropriate information to patients and groups within own competence

Information processes

• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Maintain confidentiality or information relating to patients, relatives, staff and the practice
• Take the necessary precautions when transmitting information

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care (or equivalent).
• Good standard of general education, including GCSE (or equivalent) in English and Maths.
• Qualified in Phlebotomy with experience.
• Experience working within a healthcare setting.
• Competent in undertaking venepuncture/phlebotomy.
• Good interpersonal and communication skills.
• Good organisational and time management skills.
• Ability to provide high-quality patient care.
• Ability to work effectively as part of a team.
• Ability to work independently following verbal or written instructions.
• Basic IT skills and computer literacy.
• Skills in carrying out patient observations, including blood pressure, height, weight and health checks.
• Understanding of patient confidentiality and data protection.
• Awareness of health and safety requirements within a clinical environment.
• Flexible and adaptable approach to work.
• Ability to remain calm and effective under pressure.
• Willingness to provide cover for other HCAs where required.

Desirable

• Previous experience working in a GP Practice.
• Experience using SystmOne.
• Experience undertaking NHS Health Checks and new patient health checks.
• Experience in wound care, including leg ulcer management and compression bandaging.
• Experience assisting with minor surgery procedures.
• Basic first aid qualification.
• Knowledge of blood borne viruses.
• Commitment to ongoing professional development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Albany House Medical Centre

Address

3 Queen Street

Wellingborough

Northants

NN8 4RW

United Kingdom

Employer's website

https://www.albanyhousemedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary:

The purpose of the role is to:

- Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

- Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

- Undertake a variety of administrative duties to assist in the smooth running of the Practice which may include the provision of secretarial and clerical support to clinical staff and other members of the Practice team

- Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager or Deputy Practice Manager, dependent on current and evolving Practice workload and staffing levels:

- Opening up / locking-up of Practice premises and maintaining security in accordance with Practice protocols when on rota

- Maintaining and monitoring the Practice electronic appointments system request system (askmyGP)

- Care navigating patients to the appropriate clinician or external agency

- Processing face-to-face and telephone requests for appointments, home visits and telephone advice calls and ensuring callers are directed to the appropriate healthcare professional

- Processing and distributing incoming (and outgoing) mail

- Taking messages and passing on information

- Filing and retrieving paperwork

- Processing repeat prescriptions in accordance with Practice guidelines

- Computer data entry / data allocation and collation; processing and recording information in accordance with Practice procedures

- Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

- Re-stock consulting rooms with forms as required

- Providing clerical assistance to Practice and Trust staff as required from time to time, including word / data processing, filing, photocopying and scanning

- Ordering, re-ordering and monitoring of stationery and other supplies if required

- Keeping the reception area, notice boards and leaflet dispensers tidy and free from obstructions and clutter as necessary

Confidentiality:

-In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

- Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

- Using personal security systems within the workplace according to Practice guidelines

- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

- Making effective use of training to update knowledge and skills

- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

- Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

- Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

- Behaving in a manner, which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal / Professional Development:

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and / or professional development

- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

- Undertaking courses as directed by the Practice Manager where required in order to carry out normal duties

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

- Alert other team members to issues of quality and risk

- Assess own performance and take accountability for own actions, either directly or under supervision

- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance

- Work effectively with individuals in other agencies to meet patient's needs

- Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

- Communicate effectively with other team members

- Communicate effectively with patients and carers

- Recognise people's needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services:

The post-holder will:

- Apply Practice policies, standards and guidance

- Discuss with other members of the team how the policies, standards and guidelines will affect own work

- Participate in audit where appropriate

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Knowledge and Skills

Essential

• Ability to provide quality care
• Good interpersonal and communication skills
• Basic IT skills

Experience

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Grove Medical Centre

Address

The Grove Medical Centre

6 Uplands Terrace

Uplands

Swansea

SA2 0GU

United Kingdom

Employer's website

https://www.grovemedicalcentre.wales.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Walkden Medical Centre, a longestablished and welcoming GP practice in Worsley, Manchester, is seeking an motivated and proactive Practice Administration Coordinator to join our team.

In this pivotal role, you will work closely with the Practice Manager and wider team to deliver a timely, responsive and highquality administrative service. You will help ensure the smooth running of business, clinical and patient-facing operations, while contributing to a positive team culture and the ongoing development of the practice.

Main duties of the job

• Clinical Administration Support Carry out a range of back office clinical admin tasks to support the wider team and ensure smooth day to day operations.

• Clinical System Administration Act as the practice administrator for EMIS and coordinate IT software and hardware issues in collaboration with Shared Services..Assist with user access for EMIS, Docman, ICE and other digital platforms.

• Medical Notes Summarising and coding Medical notes summarising and coding in EMIS.

• Contract & Service Delivery Support Assist the Practice Manager with delivery of Direct, National and Local Enhanced Services, QoF, GP contract requirements and PCN indicators.

• Regulatory Compliance Support the Practice Manager in maintaining compliance with health and safety, infection control, CQC, GDPR and other NHS regulatory frameworks.

• Performance Auditing Produce performance audits for admin and reception teams to drive continuous improvement.

• Workflow & Inbox Oversight Oversee workflow processes and manage the shared practice email inbox.

• Premises & Maintenance Coordination Report and resolve premises maintenance issues and support scheduling for safety and compliance tasks.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2

Desirable

• Formal qualification in IT (e.g. CLAIT, ECDL)

Experience

Essential

• Excellent customer service skills and able to deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative. Excellent customer service skills with the ability to deal with patients in a polite, professional, and compassionate manner. The successful candidate will be able to work effectively as part of a multidisciplinary team within a busy GP practice, remaining calm under pressure, managing competing priorities, and demonstrating initiative when required. Strong communication and IT skills are essential, with previous experience of EMIS Web, Docman, and GP practice administrative systems being highly desirable. The role requires accuracy, attention to detail, and the ability to process clinical and administrative workflows efficiently while maintaining patient confidentiality at all times.

Desirable

• Experience of managing admin/reception teams and multidisciplinary services in a GP practice in the UK

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Staff Rota Management

• Take overall responsibility for the preparation, maintenance and management of staff rotas.
• Maintain accurate rotas for GPs, Advanced Practitioners, Practice Nurses, Health Care Assistants and other relevant clinical and administrative staff.
• Ensure rotas are prepared within agreed timescales and reflect contracted working arrangements.
• Monitor rotas regularly to identify gaps, clashes or potential staffing issues.
• Liaise with clinicians and staff regarding their planned working patterns and availability.
• Ensure changes to rotas are accurately recorded and communicated to relevant teams.
• Maintain an organised and up-to-date record of all rota changes.
• Monitor whether staff are working in accordance with their allocated rota, sessions and agreed roles.
• Identify and record occasions where allocated rota arrangements are not being followed.
• Liaise with the relevant staff member where appropriate to clarify any discrepancies.
• Escalate repeated or significant instances of rota non-compliance to the Practice Manager / Management Team.

Annual Leave & Absence Management

• Receive and co-ordinate annual leave requests in accordance with practice procedures.
• Check annual leave requests against staffing requirements and existing leave before forwarding for approval where required.
• Maintain an accurate annual leave record for all relevant staff.
• Monitor planned absences and identify potential gaps in staffing at an early stage.
• Liaise with staff and management regarding planned and unexpected absences.
• Ensure rota changes resulting from leave or absence are accurately recorded.
• Support the management team in maintaining safe and appropriate staffing levels.

Organising Staff Cover

• Identify rota gaps and arrange appropriate cover where required.
• Liaise with clinicians, practice staff, locums and relevant external contacts to source cover.
• Maintain a record of cover arrangements and associated changes.
• Ensure cover arrangements are communicated promptly to reception, clinical and administrative teams.
• Escalate any significant or unresolved staffing gaps to the Practice Manager / Management Team.
• Monitor short-notice cancellations and changes and take appropriate action to minimise disruption to services.

GP Appointment Session Management

• Manage and maintain GP appointment sessions using EMIS in line with agreed practice requirements.
• Ensure clinical sessions are available and correctly configured for booking.
• Liaise with GPs and the Practice Manager regarding changes to clinical availability.
• Add, amend or remove sessions as required.
• Ensure appointment availability reflects the agreed staffing and clinical service requirements.
• Monitor appointment sessions to identify errors, gaps or inappropriate availability.
• Ensure changes to sessions are accurately reflected within EMIS.
• Support the practice in maximising appropriate appointment capacity.

Slot Mapping & EMIS Management

• Use EMIS clinical system to manage and maintain appointment templates and slot mapping.
• Ensure appointment slots are correctly mapped to the appropriate clinician, appointment type and service.
• Make amendments to slot mapping when services, clinicians or appointment requirements change.
• Identify and rectify mapping errors promptly.
• Work with the Practice Manager and clinical teams to ensure appointment templates meet operational requirements.
• Ensure changes are accurately recorded and communicated to relevant staff.
• Maintain a good working knowledge of EMIS functionality relevant to rota and appointment management.

Room Booking & Management

• Co-ordinate room bookings for clinical and other practice services.
• Ensure rooms are appropriately allocated according to clinician requirements and service needs.
• Monitor room availability and identify potential clashes.
• Liaise with clinical and administrative teams regarding room requirements.
• Make changes to room bookings when sessions or staffing arrangements change.
• Support effective use of practice rooms and available clinical space.

Rota Monitoring & Compliance

• Regularly review rotas against actual working arrangements.
• Monitor whether clinicians and staff are undertaking the sessions and roles allocated to them.
• Identify discrepancies between the published rota and actual attendance/working arrangements.
• Follow up unexplained discrepancies with the relevant staff member or team.
• Maintain appropriate records of identified rota discrepancies.
• Escalate recurring or significant issues to the Practice Manager / Management Team.
• Highlight patterns which may impact staffing levels, patient access or service delivery.
• Work proactively with the Management Team to address recurring rota issues.

Any other work deemed appropriate at the direction of the Practice Manager / Senior Partners

• Undertake any other reasonable duties, tasks or projects that are appropriate to the role and support the effective day-to-day operation of Galleries Medical Practice.
• This may include supporting the Practice Manager and Senior Partners with practice development, service improvement, staff coordination, administrative processes, audits, data collection, implementation of new systems or procedures, preparation for inspections or reviews, and other operational priorities as they arise.
• The post holder may also be required to provide additional support during periods of increased workload, staff absence or changing practice requirements, ensuring that priorities are addressed effectively and that the practice continues to provide a safe, efficient and high-quality service to patients.
• Any additional duties will be reasonable and appropriate to the post holder's skills, experience and level of responsibility, and will be discussed with the Practice Manager or Senior Partners where necessary.

Person Specification

Qualifications

Essential

• Experience
• Previous experience of working with the EMIS clinical system essential.
• Demonstrable experience using EMIS for appointment management and clinical scheduling.
• Experience of managing staff rotas or complex scheduling arrangements.
• Experience of managing multiple tasks and competing priorities.
• Experience of working within a busy environment.
• Experience of maintaining accurate electronic records.
• Experience of communicating with a range of staff and professionals.
• Skills & Abilities
• Excellent organisational and time-management skills.
• Strong attention to detail.
• Confident and competent use of EMIS.
• Ability to manage and amend clinical appointment sessions and templates.
• Understanding of slot mapping and appointment configuration.
• Ability to identify rota discrepancies and potential staffing problems.
• Ability to monitor whether allocated roles and sessions are being followed.
• Ability to deal appropriately and professionally with rota discrepancies.
• Ability to escalate concerns where required.
• Ability to plan and manage rotas effectively.
• Ability to identify problems and find practical solutions.
• Ability to prioritise workload and meet deadlines.
• Excellent verbal and written communication skills.
• Ability to work independently and use initiative.
• Ability to remain calm and organised when dealing with short-notice changes.
• Ability to handle confidential and sensitive information appropriately.

Desirable

• Previous experience working within general practice or primary care.
• Experience of managing GP and wider clinical rotas.
• Experience of managing locum cover.
• Experience of room/resource scheduling.
• Experience of managing multiple clinical appointment templates.
• Knowledge of primary care workforce and appointment management processes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Galleries Medical Practice

Address

Washington Centre

Washington

Tyne And Wear

NE38 7NQ

United Kingdom

Employer's website

https://www.galleriesmedicalpractice.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To be the first point of contact for patients and families and service users in a clinical environment.

To provide an efficient and effective patient reception/administration function within the primary care setting.

General Requirements

As part of the reception team supporting a busy practice you will be the first point of call, either over the telephone or face to face on reception, for patients/service users; families and visitors to the practice, using appropriate communication skills to support access to the practice and the booking of appointments.

Principal Duties

Operating the administrative functions of the services’ telephone booking system.

Front of house, welcome role, meeting and greeting patients coming into the practice.

Work as a member of the reception team providing all aspects of reception duties including taking & recording messages, booking of appointments for patients and answering telephone enquiries.

Process new patient registrations and temporary registrations.

Respond appropriately to verbal complaints and refer any unresolved issues to support/operational management when necessary.

Use appropriate methods to communicate effectively within a team i.e. email, attending meetings.

Carry out a variety of clerical duties as and when required i.e. scanning, filing and photocopying.

Open post received on site(s) and deal with it appropriately, scanning into SystmOne where required. To record episodes from incoming items of post and log correctly. Provide administrative support for data quality.

To assist with the daily production of prescriptions, nomads & repeat dispensing.

To assist the office manager and other practice staff with the induction of any new or temporary receptionist staff.

Act upon Doctors requests to follow up patients i.e. liaise with other agencies, secondary care, patients, families and carers on the practice’s behalf (Tasks).

Deal with incoming telephone calls and act upon each appropriately i.e. offer and book an appropriate appointment, refer for further clinical advice.

Take and record messages for clinical staff e.g. home visits and further medical advice.

Shared responsibility for reception, waiting room and consultation rooms’ upkeep and tidiness including leaflets and posters.

Reporting of faults, equipment breakdown or failure, building maintenance to the office manager.

Process and acknowledge receipt of monies from patients, as required.

Be aware of Health & Safety policies and procedures and report any occurrences of incidents to management, using the incident reporting procedure.

Opening and securing of premises as required.

Other

To be responsible for continuing personal development

To have an annual appraisal with line manager.

Service Development

Assist in development of practice policies and procedures.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Person Specification

Qualifications

Essential

• GCSE or equivalent English and Maths at grade C or above.

Desirable

• Receptionist or Medical Terminology Qualifications

Experience

Essential

• Experience of working in a reception environment dealing with patients/general public in person and by phone
• IT experience using Microsoft Office and E-mail

Desirable

• Previous experience of working within the NHS
• Previous experience of working in a GP practice

Knowledge and skills

Essential

• Knowledge of office/reception procedures
• Good understanding of equality & diversity
• Excellent organisational skills
• Excellent communication skills
• Methodical approach to work
• Excellent interpersonal skills
• Excellent keyboard skills
• Approachable and helpful
• Have flexible approach to work
• Trustworthy
• Able to multi-task and remain calm when faced with conflicting priorities
• Ability to work well with other members of the practice team

Desirable

• Clinical System Use (SystmOne)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Middleton Lodge Practice

Address

Church Circle

New Ollerton

Newark

Nottinghamshire

NG22 9SZ

United Kingdom

Employer's website

https://www.middletonlodgepractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities include:

• Answering the telephone, taking messages, and passing them on appropriately.
• Manage the reception desk ensuring surgeries run smoothly and efficiently.
• Processing all requests for repeat prescriptions in accordance with practice guidelines.
• Checking patients records and issuing reminders for long term condition reviews/blood tests etc.

To provide point of contact for patients and act as a focal point of communication between patients, Doctors and other members of the Primary Health Care Team.

• Be able to cover all reception/administration tasks as necessary.
• Process appointment requests by telephone and in person.
• Process on-line consultations and messages from AccuRx.
• Taking requests for home visits and ensure they are recorded and processed correctly.
• Liaise with hospitals, primary health care team, social services, etc.
• Computer data entry updating patient records.
• Maintaining confidentiality at all times.
• Receive patients and visitors courteously and efficiently.
• To have a thorough knowledge of all Practice procedures and policies.
• To work in accordance with written protocols.
• Any other tasks allocated by Practice Manager, GPs, Senior Receptionist

Person Specification

Experience

Essential

• We are looking for an enthusiastic, experienced and reliable team member to join our friendly and helpful reception team.
• The ideal candidate should have excellent customer service skills and deal with patients in a polite, professional and caring manner. You must have the ability to work as part of a team in a fast-paced environment, remain calm under pressure and be able to multi-task and show initiative.
• Excellent IT (preferably in EMIS Web) and communication skills are required.

Desirable

• Previous experience working within a GP practice, with proficiency in EMIS Web, DOCMAN and AccuRx.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Walkden Medical Centre

Address

2 Hodge Road

Worsley

Manchester

M28 3AT

United Kingdom

Employer's website

https://www.walkdenmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job title:General Practitioner

Location:Shakespeare Medical Practice, Leeds

Salary:Up to £112,500 FTE depending on experience

Hours:6 sessions per week (Wednesday, Thursday and Friday)

Help us to deliver great primary care by improving access, outcomes and patient experience.

At Operose Health, we delivery local primary care, at scale. It is our purpose to improve access, outcomes and patient experience. Our colleagues live our values and our empowered to be the best they can be for our patients, and each other because we CARE.

Caring

We listen and through compassion, understanding and a willingness to keep an open mind, we support and empower people to have a healthier future.

Ambitious

Through determination and our passion for transforming the patient experience, we continue to redefine and revolutionise the future of primary care.

Resourceful

Creative, agile, with a devotion for lifelong learning, we go above and beyond to improve the quality of our services.

Excellence

We strive to do the best we can do and be the best we can be for our patients, employees and NHS partners.

As a valued member of the Operose Health team, your key duties will include:

• To deliver high quality clinical care to the patients registered and attending the GP surgery and to work closely with the clinical leads and local practice team to support the delivery of the surgeries operational plan.
• You will strive to maintain qualify within the practice ensuring participation in clinical governance activity and contribute to the improvement in qualify health outcomes through audit and the Quality and Outcomes Framework and contributing to the practice achieving other qualify standards to include CQC standards.
• To provide clinical care to patients as described in the job plan and in line with the total triage model. This will include consultation sessions (both in person and by video), telephone triage, correspondence, results, medication reviews and prescription signing and other clinical administration,safeguarding lead, medicals, reports, home visits, surgery meetings and on-call (excluding out of hours).
• To adhere to the highest personal and professional standards as set out by the GMC and to put individual patient care as your priority.
• Working with the Practice Manager and site clinical lead to support the development, delivery and review of the surgery action plan including list growth, patient satisfaction levels, QOF, enhanced services, KPI targets, resource profile and cost management.

What we look for in new colleagues:

• Current registration with GMC and NHS performers list and engaged in regular clinical work.
• An experienced doctor with GP accreditation - MRCGP examination or equivalent experience.
• Clear commitment to delivering quality and patient focused services.
• Sound knowledge of QOF, LCS, DES, CQUINs and use of appropriate coding.
• Ideally have a working knowledge of clinical systems such as SystmOne or EMISweb.

How well support you:

• Annual salary of up to £112,500 depending on experience and £11,000 per session for newly qualified GPs.
• Full indemnity cover.
• Six weeks annual leave and one week study leave pro rata.
• Support for SPIN fellowship applications.
• Support with a Tier 2 visa if required, subject to approval by the GMC and GP Performers List.
• Full financial and practical support to become F2 supervisor/GP Trainer with associated income benefits.
• The benefits of working with an at scale provider of primary care means that we lots of opportunities for our colleagues to specialise and develop.
• Car benefit scheme specialising in electric vehicles.
• Cycle to work scheme.
• Travel season ticket loans
• Discount cards.
• Employee wellbeing services including free yoga videos and employee wellbeing app.

Person Specification

Qualifications

Essential

• Current registration with GMC and NHS performers list and engagement in regular clinical work. Experienced doctor with GP accreditation - MRCGP examination or equivalent. Knowledge of QOF, LCS, DES, CQUINs and clinical systems like SystmOne or EMISweb.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Operose Health

Address

Operose Health

Leeds

LS9 7TA

United Kingdom

Employer's website

https://www.operosehealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the receptionist. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. Maintaining and monitoring the practice appointment system

b. Process personal, telephone and e-requests for appointments

c. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

d. Signpost patients to the correct service

e. Initiating contact with and responding to, requests from patients, team members and external agencies

f. Read code data on Emis Web

g. Photocopy documentation as required

h. Data entry of new and temporary registrations and relevant patient information as required

i. Input data into the patients healthcare records as necessary

j. Direct requests for information i.e. SAR, insurance / solicitors letters and DVLA forms to the administrative team

k. Manage all queries as necessary in an efficient manner

l. Carry out system searches as requested

m. Maintain a clean, tidy, effective working area at all times

n. Monitor and maintain the reception area and notice boards

o. Support all clinical staff with general tasks as requested

In addition to the primary responsibilities, the medical administrator may be requested to:

a. Partake in audit as directed by the audit lead

b. Support administrative staff, providing cover during staff absences

c. Scanning of patient related documentation and attaching scanned documents to patients healthcare records

d. Complete opening and closing procedures in accordance with the duty rota

e. Support in the management of repeat prescriptions, ensuring they are processed accurately and efficiently

f. Ordering and monitoring of stationery supplies

Person Specification

Experience

Essential

• Knowledge of EMIS / Docman10 / accuRx

Desirable

• Experience working in Primary Care

Employer details

Employer name

Lonsdale Medical Group

Address

24 Lonsdale Road

London

NW6 6RR

United Kingdom

Employer's website

https://lonsdalemedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Responsibilities

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, reports and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes and complying with QOF requirements.

Delivering enhanced services.

Compiling and issuing computer-generated acute and repeat prescriptions.

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate

Person Specification

Qualifications

Essential

• Qualified GP, General Practitioner (Certificate of Completion of Training CCT), Full GMC Registration, National Performers List registration, Appropriate defence indemnity, Eligibility to practice in the UK independently

Desirable

• MRCGP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Windrush Medical Practice

Address

Welch Way

Witney

Oxfordshire

OX28 6JS

United Kingdom

Employer's website

https://www.windrushmedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

If you would like to find out more information about this role, please do not hesitate to get in contact with us.

Person Specification

Experience

Essential

• Experienced in GP practice reception or a similar healthcare environment.
• Confident in leading and supporting a team.
• Friendly, approachable and professional.
• Highly organised, reliable and able to prioritise effectively.
• An excellent communicator who can remain calm under pressure.
• Confident dealing with difficult or sensitive situations.
• Comfortable working in a busy environment where priorities can change quickly.
• IT literate and able to learn new systems and processes.
• Committed to providing an excellent service to patients.
• Able to work collaboratively with colleagues across the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Careers

Address

Kingsland

Ipswich

Suffolk

IP9 1ND

United Kingdom

Employer's website

https://www.eoeprimarycarecareers.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

The Operational Manager is responsible for the effective day-to-day management of the Reception and Administration Teams at Stockport Medical Group. The post holder will provide visible leadership, operational oversight, and management support to ensure the delivery of high-quality, efficient, and patient-centred services.

The role will have dedicated responsibility for workforce management, recruitment, performance management, operational effectiveness, and the ongoing development of administrative systems and processes across the practice.

Working closely with the Practice Manager and clinical leadership team, the Operational Manager will ensure that staff are supported, resources are effectively deployed, and organisational objectives are achieved.

Key Responsibilities

Operational Management

• Oversee the daily operation of Reception and Administration Teams to ensure safe, effective, and efficient service delivery.
• Monitor workload, staffing levels, and resource allocation to maintain operational continuity.
• Ensure practice policies, procedures, and standard operating processes are followed consistently.
• Identify service improvements and implement changes that enhance patient experience and operational efficiency.
• Support the management of patient access, appointment systems, workflow management, and administrative processes.
• Produce and analyse operational reports and performance data to support decision-making.

Leadership and Team Management

• Provide day-to-day leadership and line management for Reception and Administration Team members.
• Develop a positive, accountable, and high-performing team culture.
• Conduct regular team meetings, one-to-one supervision, and performance reviews.
• Support staff development through coaching, mentoring, and training opportunities.
• Manage team performance and address operational challenges promptly and effectively.

Recruitment and Workforce Planning

• Lead recruitment activities for reception and administrative positions.
• Coordinate advertising, shortlisting, interviewing, onboarding, and induction processes.
• Support workforce planning to ensure appropriate staffing levels across all teams.
• Identify training needs and contribute to succession planning initiatives.

Disciplinary, Attendance and Leave Management

• Manage sickness absence, annual leave, and other staff leave requests in line with practice policies.
• Monitor attendance and staffing levels to ensure service resilience.
• Lead informal and formal employee relations processes, including performance management, capability, conduct, grievance, and disciplinary matters.
• Maintain accurate employment records and ensure compliance with employment legislation and practice policies.
• Work with the Practice Manager to address workforce issues proactively and fairly.

Quality, Governance and Compliance

• Support compliance with NHS, CQC, Information Governance, Health and Safety, and practice standards.
• Ensure administrative processes meet regulatory requirements.
• Contribute to audits, reviews, and service improvement activities.
• Promote a culture of continuous improvement and patient-focused care.

Person Specification

Essential Qualifications and Experience

• Significant experience working within Primary Care, General Practice, or NHS healthcare settings.
• Proven operational management experience.
• Experience managing large teams within a fast-paced environment.
• Experience of staff recruitment, induction, and workforce development.
• Experience managing performance, attendance, disciplinary, and grievance processes.
• Experience leading projects and delivering operational improvements.
• Strong understanding of Primary Care operational processes and patient services.

Essential Knowledge

• Detailed understanding of General Practice operations and NHS Primary Care services.
• Knowledge of employment legislation and HR best practice.
• Knowledge of workforce management principles.
• Understanding of quality, governance, confidentiality, and data protection requirements within healthcare.

Essential Skills

• Strong leadership and people management skills.
• Excellent organisational and prioritisation abilities.
• Effective problem-solving and decision-making skills.
• Ability to manage competing priorities and work under pressure.
• Excellent communication and interpersonal skills.
• Competency in Microsoft Office and healthcare information systems.
• Ability to build positive working relationships at all levels.

Desirable

• Experience of CQC compliance and regulatory requirements.
• Experience using EMIS Web and NHS systems.

Key Competencies

• Leadership and Team Development
• Operational Excellence
• Workforce Management
• Change and Project Management
• Communication and Relationship Building
• Problem Solving and Decision Making
• Patient Focus
• Accountability and Integrity

Person Specification

Skills and Abilities

Essential

• Strong leadership skills with the ability to motivate, develop, and manage high-performing teams.
• Excellent organisational and time management skills with the ability to prioritise competing demands.
• Effective problem-solving and decision-making abilities.
• Excellent verbal and written communication skills with the ability to build positive working relationships at all levels.
• Strong analytical skills with the ability to interpret performance data and produce meaningful reports.
• Competent in Microsoft Office applications and healthcare information systems.
• Ability to lead change, manage projects, and deliver measurable operational improvements.

Experience

Essential

• Sound understanding of General Practice operations and NHS Primary Care services.
• Knowledge of workforce management principles and HR best practice.
• Understanding of employment legislation and its practical application.

Desirable

• Knowledge of governance, confidentiality, information governance, and data protection requirements within healthcare settings.
• Understanding of quality improvement methodologies and regulatory compliance requirements.

Qualifications

Essential

• Significant experience working within Primary Care, General Practice, or NHS healthcare settings.
• Proven experience in an operational management role with responsibility for service delivery and performance.
• Experience managing and leading large administrative or operational teams.
• Demonstrable experience of recruitment, induction, workforce planning, and staff development.
• Experience managing employee relations matters, including attendance, performance, disciplinary, capability, and grievance processes.

Desirable

• Experience of CQC compliance and regulatory inspections.
• Experience using EMIS Web and other NHS systems.
• Experience supporting organisational change and service transformation programmes within Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stockport Medical Group

Address

1-3 Avondale Road

Edgeley

Stockport

SK3 9NX

United Kingdom

Employer's website

https://www.stockportmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To work within the professional boundaries of a qualified nurse. To provide and maintain an extremely high standard of nursing care for patients registered at the practice as well as providing nursing assistance to the GP/Nurse Practitioner Team.

Responsible for working as part of the primary care team providing a comprehensive range of general nursing and clinical duties.

The Practice Nurse will be responsible for providing a range of treatment room procedures including wound care, removal of sutures, injections, immunisations, health checks, cervical screening and chronic disease management (please also refer to primary key responsibilities and person specification below).

North House Surgery will ensure that the post holder has access to appropriate clinical supervision and an appropriate named individual in the organisation to provide general advice and support on a day-to-day basis.

Primary Key Responsibilities

The following are the core responsibilities of the Practice Nurse. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

• To assess the needs of patients ensuring the provision of healthcare is appropriate, incorporating evidence-based practice.
• To develop, implement and embed health promotion and wellbeing programmes.
• To identify, manage and support patients at risk of developing long-term conditions, preventing adverse effects to patients health.
• To manage patients with chronic disease e.g. respiratory reviews, diabetes reviews etc.
• As required, to provide routine nursing care to patients in accordance with clinical based evidence, NICE and the NSF.
• To prescribe medication for patients in accordance with PGDs and own scope of practice.
• Provide wound care.
• To administer travel vaccinations.
• To request pathology services and process pathology results as required.
• To maintain accurate clinical records in conjunction with extant legislation.
• To ensure read codes are used effectively by all members of the nursing team.
• To ensure compliance with the practice chaperone policy.
• To assist GPs with minor surgery when required.
• To prioritise health issues and intervene appropriately.
• To support the team in dealing with clinical emergencies.
• To recognise, assess and refer patients presenting with mental health needs.
• To administer adult and child vaccinations.
• Women's Health And Screening.
• To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)
• To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual).
• To support the clinical team with all safeguarding matters, in accordance with local and national policies.
• To understand practice and local policies for substance abuse and addictive behaviour, referring patients appropriately.
• To deliver opportunistic health promotion where appropriate.

Secondary Responsibilities

In addition to the primary responsibilities, the Practice Nurse may be requested to:

• Develop and review audit protocols and process for the practice, effectively utilising the audit cycle.
• Develop, review and implement nursing protocols in conjunction with the partners.
• Support all members of the nursing team, providing guidance when necessary, participating in appraisals and training needs analyses as required.
• Participate in local initiatives to enhance service delivery and patient care.
• Support and participate in shared learning within the practice in order to improve patient care.
• Continually review clinical practices, responding to national policies and initiatives where appropriate.
• Participate in the review of significant and near-miss events applying a structured approach, i.e., root cause analysis (RCA).

Person Specification

Experience

Essential

• Experience of working autonomously.
• Experience of infection prevention and control measures.

Desirable

• Experience of working in a primary care environment.
• Experience of working as a practice nurse or community nurse.

Other Requirements

Essential

• Flexibility to work outside of core office hours.
• Disclosure Barring Service (DBS) check.
• Occupational Health clearance.
• Meet the requirements and produce evidence for nurse revalidation.
• Evidence of continuing professional development (CPD) commensurate with the role of a Practice Nurse.

Personal Qualities

Essential

• Polite and confident.
• Flexible and co-operative.
• High levels of integrity and loyalty.
• Sensitive and empathetic in distressing situations.
• Effectively able to communicate and understand the needs of the patient.
• Commitment to ongoing professional development.
• Punctual and committed to supporting the team effort.
• Motivated, forward thinker.
• Problem solver with the ability to process information accurately and effectively, interpreting data as required.
• Ability to work under pressure/in stressful situations.
• Effectively utilise resources.

Qualifications

Essential

• Registered Nurse (Nursing and Midwifery Council).

Skills

Essential

• Excellent communication skills (written and oral).
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Problem solving and analytical skills.
• Ability to follow clinical policy and procedure.
• Clear, polite telephone manner.

Desirable

• Strong IT skills.

Clinical Knowledge and Skills

Essential

• Wound care/removal of sutures and staples.
• ECGs.
• Venepuncture.
• New patient medicals.
• Requesting pathology tests and processing the results, advising patients accordingly.
• Understanding the importance of evidence-based practice.
• Understand the requirement for PGDs and associated policy.
• Ability to record accurate clinical notes.
• Ability to work within own scope of practice and understanding when to refer to GPs.
• Chaperone procedure.
• Womens health (cervical cytology).
• Immunisations (routine, childhood and travel).
• Chronic Disease Management.

Desirable

• Travel medicine.
• Broad knowledge of clinical governance.
• Knowledge of public health issues in the local area.
• Awareness of issues within the wider health arena.
• Knowledge of health promotion strategies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

NHS North Of England Commissioning Support Unit

Address

North House Surgery

Hope Street

Crook

DL15 9HU

United Kingdom

Employer's website

https://www.necsu.nhs.uk (Opens in a new tab)