Job description

Job responsibilities

Accountable to: Partners - Dr J A Hopwood Dr C A Bowley Dr C Jones

Responsible to: Practice Manager Samantha Spike

Job Summary:

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including AskmyGP consultations, surgery consultations, telephone consultations and queries, triage calls, triage visits, checking and signing of repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

Respond to medical problems presented by temporary residents as required.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organization.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness.

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

To assist in the establishment of appropriate systems to manage common chronic medical conditions.

Completion of clinically related administrative and non clinical duties needed for the delivery of the service.

Providing counseling and health education.

Refer patients for further opinions and interventions according to Practice protocols.

Recording clear and contemporaneous consultation notes to agreed standards.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions wherever possible).

Prescribing in accordance with the Practice prescribing formulary whenever this is clinically appropriate.

Participate in training plans of medical students as required.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Maintaining, monitoring and updating computer database and management of medical records and practice audits

Ensure that practice clinical database is updated promptly and accurately with information relating to patient records, as required for clinical accuracy and for practice recording requirements under QOF and Enhanced Services.

Appropriate use of read codes.

Participating in the collection and collation of statistics towards the preparation of practice reports, performance monitoring and audits.

Practice Organisation

Process and action incoming patient and hospital correspondence.

Attendance at in-house meetings, significant event audit meetings and others as deemed necessary.

Ensure that the practice complaints system is adhered to at all times

Awareness and compliance with all relevant guidelines e.g. data protection, confidentiality and health and safety.

Maintain all mandatory training.

Confidentiality

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organization. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy.

Providing information regarding immune consent with particular regard to Hepatitis B status

Identifying the risk involved in work activities and undertaking such activities in a way that manages those risks.

Using appropriate infection control procedures particularly those relating to needle stick injuries, maintaining work areas in a tidy and safe way and free from hazards

Ensuring that all accident or dangerous accidents are reported and investigated, and follow up action taken where necessary.

Equality and Diversity

The post-holder will support the quality, diversity and rights of patients, carers and colleagues to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhanced the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Each session will consist of 16 AskmyGP requests.

Person Specification

Qualifications

Essential

• A medical practitioner whose name is included in the General Practitioner Register under article 10 of the General and Specialist Medical Practice Order 2003 Not subject to suspension under section 41A of the Medical Act 1983 Qualified General Practitioner (completed certificate of Completion of Training CCT) Currently on a PCT performers list and not suspended from that list or from the medical register DBS clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Ashville Surgery

Address

171 Upper Chorlton Road

Whalley Range

Manchester

M16 9RT

United Kingdom

Employer's website

https://ashvillesurgerymanchester.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description

Salaried General Practitioner (6 Sessions per Week)

Job Title: Salaried General Practitioner Reports To: Partners and Practice Manager Hours: 6 Sessions per Week Location: Great North Medical Group, Doncaster Contract Type: Permanent

Job Purpose

To provide high quality primary care services to the registered patients of Great North Medical Group, delivering safe, effective and patient centred care in line with NHS and GMC standards. The post holder will work as part of a multidisciplinary team and contribute to the ongoing development of services within the practice.

Main Duties and Responsibilities

Clinical Responsibilities

The Salaried GP will be responsible for:

• Providing comprehensive medical services to registered patients through face to face, telephone and video consultations.
• Assessing, diagnosing and managing patients presenting with acute and chronic medical conditions.
• Developing and implementing appropriate treatment plans in accordance with current clinical guidelines.
• Prescribing safely and effectively within practice and national prescribing policies.
• Managing patients with complex and multiple health needs.
• Undertaking home visits where clinically appropriate.
• Reviewing pathology reports, radiology results and other clinical correspondence.
• Completing referrals to secondary care and community services.
• Maintaining accurate and contemporaneous clinical records using the practice clinical system.
• Providing health promotion advice and preventative healthcare interventions.
• Participating in safeguarding children and vulnerable adults in accordance with local and national policies.
• Duty Dr Responsibilities on a weekly basis

Team Working and Communication

• Work collaboratively with GPs, Advanced Practitioners, Nursing Teams, Pharmacists, Social Prescribers and other members of the multidisciplinary team.
• Engage positively with colleagues to support the efficient running of the practice.
• Participate in clinical meetings and practice development activities.
• Provide clinical support and advice to members of the wider healthcare team where appropriate.

Quality, Governance and Patient Safety

• Maintain registration with the General Medical Council and comply with all professional standards.
• Participate in clinical governance activities, including significant event reviews and audits.
• Contribute to quality improvement initiatives within the practice.
• Ensure compliance with CQC standards and NHS contractual requirements.
• Maintain awareness of and adhere to practice policies and procedures.
• Report incidents, near misses and patient safety concerns in accordance with practice policy.

Teaching and Development

• Participate in continuing professional development and appraisal processes.
• Maintain an up to date personal development plan.
• Support the education and training of healthcare professionals, students and trainees when required.
• Share knowledge and expertise with colleagues to promote best practice.

General Responsibilities

• Promote equality, diversity and inclusion in all aspects of work.
• Maintain patient confidentiality at all times in accordance with GDPR and NHS requirements.
• Comply with Health and Safety legislation and practice policies.
• Act in a professional manner that reflects the values of the practice and NHS.

Person Specification

Experience

Essential

• Experience of working within UK General Practice.
• Ability to manage a broad range of clinical conditions independently.
• Experience of working within a multidisciplinary team environment.
• Commitment to evidence based practice and high standards of patient care.

Desirable

• Experience of SystmOne.
• Interest in a specialist clinical area. E.g. Diabetes, Minor Ops, Contraception (IUD and Implant services.)
• Experience in teaching or mentoring healthcare professionals.
• Involvement in service development and quality improvement projects.

Qualifications

Essential

• MBBS, MBChB or equivalent medical qualification.
• Full registration with the General Medical Council.
• Inclusion on the NHS England Medical Performers List.
• MRCGP qualification or equivalent.

Desirable

• Certificate in Minor Surgery
• Competence in Intrauterine Techniques (LoC IUT)
• Competence in Subdermal Contraceptive Implants (LoC SDI).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Great North Medical Group

Address

Great North Medical Group

Chestnut Avenue

Carcroft

Doncaster

South Yorkshire

DN6 8AG

United Kingdom

Employer's website

https://greatnorthmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Care Navigation

Oversee and coordinate the care navigation processes within the PST team to ensure all patient requests are triaged and directed appropriately according to clinical protocols and practice procedures.

Provide support and training to new staff in effective care navigation and triage processes.

Liaise directly with duty doctors to manage complex or urgent cases, ensuring patients are signposted correctly and efficiently.

Monitor care navigation outcomes to identify areas for improvement and implement service changes where required.

Act as a point of escalation for reception staff dealing with difficult or uncertain care navigation scenarios.

Administration

Ensure all administrative protocols and procedures are followed by the reception team, providing guidance where needed.

Act as a senior point of contact for complex patient enquiries or complaints, resolving issues with professionalism and sensitivity.

Monitor the quality and accuracy of patient record-keeping, ensuring compliance with data protection and confidentiality standards.

Oversee new patient registrations, de-registrations, and record updates, ensuring accuracy and consistency.

Supervise the processing of appointments, tasks, and email communication within the team, ensuring timeliness and attention to detail.

Coordinate cover for clinics such as menopause, dermatology, and minor ops in the absence of colleagues.

Delegate administrative tasks to team members while maintaining overall responsibility for their timely and correct completion.

Maintain oversight of the practice website content in coordination with the management team, ensuring information is up to date and accessible.

Premises Management

Assist with the opening and securing of the premises, ensuring staff are aware of the correct procedures and are trained accordingly.

Be a point of contact for premises-related issues and liaise with external contractors when necessary.

Conduct regular checks to ensure consulting rooms and communal areas are clean, safe, and adequately stocked for clinical use.

Report and monitor all Health and Safety concerns, escalating where appropriate and ensuring corrective actions are taken.

Maintain oversight of the reception area to ensure it remains welcoming, orderly, and compliant with health and safety regulations.

Training and Development

Support the training and induction of new reception staff, providing mentoring and coaching as required.

Identify development needs within the team and work with management to arrange appropriate training or support.

Lead by example in attending and contributing to team meetings, PLT sessions, and other development opportunities.

Ensure all team members are compliant with mandatory training and assist in tracking their training records.

Keep own knowledge and skills up to date, particularly in regard to care navigation, clinical systems, and NHS processes.

General Responsibilities

Act as deputy to the Assistant Practice Manager as required.

Assist in the implementation of new systems, processes, or software and support team members during transition periods.

Attend management meetings when requested to provide updates and feedback from the reception team.

Promote a positive and professional working environment, encouraging teamwork and a patient-centred approach in all duties.

Uphold and model the practices values, policies, and commitment to excellence in patient care and service delivery.

Person Specification

Experience

Essential

• Experience of a range of clerical and administrative work.
• Ability to deal with telephone enquiries in a friendly and efficient manner.
• Knowledge of medical terminology

Desirable

• Experience of using clinical systems such as Emis, Docman etc.

Other requirements

Essential

• Flexibility to meet the needs of the business
• DBS required

Personal Qualities

Essential

• Ability to work under pressure
• Honest
• Smart appearance
• Forward thinker
• Flexible

Knowledge and Skills

Essential

• Ability to communicate confidential information effectively and accurately using appropriate communication tools
• To be able to work as part of a multidisciplinary team as well as independently
• Excellent communication skills, including ability to listen.
• Excellent interpersonal skills
• Accuracy and attention to detail
• Good numeracy skills
• Effective customer service skills
• Ability to make decisions, use own initiative
• Ability to prioritise a varied workload to strict deadlines

Desirable

• Total triage experience

Qualifications

Essential

• Demonstrable ability to meet the Practice Vision & Values.
• Qualified to GSCE level or equivalent (Maths & English)

Desirable

• NVQ 2 within Business Administration or Customer Services or willing to work towards Microsoft office / ECDL Word processing or RSA 2 standard

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Merrow Park Surgery

Address

Kingfisher Drive

Guildford

Surrey

GU4 7EP

United Kingdom

Employer's website

https://www.merrowparksurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Recruitment and Onboarding

• Coordinate and manage all recruitment activities, including advertising vacancies, application processing, shortlisting support, and interview arrangements.
• Organise and participate in recruitment interviews.
• Ensure all pre-employment checks are completed in line with NHS and practice requirements.
• Manage new starter induction programmes.
• Coordinate new staff set-up, including IT access, accounts, equipment, and mandatory documentation.
• Arrange and maintain NHS Smartcards and access permissions.

Human Resources Management

• Maintain accurate staff employment records and contracted hours.
• Provide advice and support on HR matters, policies, and procedures.
• Manage staff grievances and support formal HR processes where required.
• Coordinate and facilitate staff meetings and workforce communications.
• Monitor workforce welfare and staff wellbeing initiatives.
• Support the Practice Manager with workforce planning and staffing requirements.

Workforce Planning and Performance

• Oversee annual leave management for all staff groups.
• Administer appraisal processes and support managers in conducting annual performance reviews.
• Ensure accountability and effective performance management processes are maintained.
• Coordinate workforce data collection and reporting requirements.
• Complete and submit the Monthly Workforce Census and other NHS workforce returns.

Learning and Development

• Coordinate mandatory and role-specific staff training.
• Organise and monitor target sessions and continual professional development opportunities.
• Deliver or support IT training for practice staff.
• Maintain staff training records and ensure compliance with statutory and mandatory training requirements.

Clinical Governance and Compliance

• Support the management and review of Patient Group Directions (PGDs) and Patient Specific Directions (PSDs).
• Oversee the Infection Prevention and Control Lead and coordinate infection control activities within the practice.
• Ensure workforce compliance with relevant NHS standards, policies, and regulations.

Workforce Systems

• Manage and maintain the workforce tool.
• Process and record annual leave, study leave, and workforce information.
• Produce relevant workforce reports as required.

Attendance and Wellbeing

• Monitor sickness absence reporting and ensure appropriate documentation and procedures are followed.
• Support return-to-work processes and attendance management.
• Promote staff wellbeing and a positive working culture.

Primary Care Network (PCN) Workforce

• Provide support and guidance to PCN staff in line with practice policies and procedures, escalating any concerns, performance issues, wellbeing matters, or governance concerns through the appropriate management channels.

Change Management

• Lead and support organisational change initiatives.
• Assist with the implementation of new processes, systems, and workforce developments.
• Promote staff engagement during periods of change.

Person Specification

Qualifications

Essential

• GCSE Grade C/4 or above (or equivalent) in English and Maths.

Desirable

• CIPD Level 3 qualification or above, or equivalent HR qualification/experience.

Experience

Essential

• Experience working within Primary Care or the NHS.
• Proven HR administration and workforce management skills.
• Knowledge of recruitment, selection and onboarding processes.
• Supporting appraisal cycles, performance reviews and staff development initiatives.
• Workforce planning, attendance management and employee wellbeing support.
• Maintaining accurate workforce records and producing workforce reports.

Desirable

• Understanding of change management and organisational development principles.
• Proficiency in using NHS workforce systems, including workforce tool.

Knowledge and Skills

Essential

• Excellent organisational and communication skills.
• Understanding of NHS employment practices and workforce procedures.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Ability to support and advise managers and staff on HR policies and procedures.
• Ability to coordinate and prioritise a varied workload effectively.
• Commitment to staff wellbeing, equality, diversity and inclusion.
• Proficient in Microsoft Office applications and workforce management systems

Desirable

• Knowledge of NHS workforce reporting requirements, including workforce census returns.
• Knowledge of learning and development processes and compliance training requirements.
• Experience supporting organisational change and service improvement initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Great North Medical Group

Address

Great North Medical Group

Chestnut Avenue

Carcroft

Doncaster

South Yorkshire

DN6 8AG

United Kingdom

Employer's website

https://greatnorthmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Prescription Clerk Job ShareEden Park Surgery, BeckenhamReports to: Practice ManagerLine Manager: Operations/Administration ManagerSupervisor: Senior Prescription Clerk / Pharmacy TeamWorking PatternThis is a job share role, with the working week split between two post holders. Post holders will be expected to provide reasonable cover for one another during annual leave, sickness or other agreed absence to maintain continuity of the prescription service.About the RoleEden Park Surgery is looking for a reliable, organised and detail-focused Prescription Clerk to support the safe, accurate and timely processing of prescription requests. This is an important administrative role within a busy GP practice, working closely with clinicians, the pharmacy team, administrative colleagues, patients and local pharmacies.The role involves receiving and processing medication requests, checking that medication reviews and monitoring are up to date, maintaining accurate patient records and escalating any clinical concerns or unclear requests appropriately. The post holder will use clinical systems, electronic prescription tools, searches, inboxes and patient records throughout the working day.The role also includes checking correspondence such as hospital letters and discharge information, liaising with the pharmacy team where needed, and ensuring medication changes are handled safely and communicated appropriately.Main Duties and ResponsibilitiesThe post holder will:

• Work collaboratively with the other Prescription Clerk in the job share arrangement, ensuring clear handover, shared awareness of outstanding tasks and continuity of service.
• Provide reasonable cover for the other job share post holder during annual leave, sickness or other agreed absence.
• Deal with prescription requests from patients, representatives and allied professionals.
• Support vulnerable patients, including those requiring 7-day dispensing or post-dated prescriptions.
• Liaise with local pharmacies regarding prescription queries and stock issues.
• Deal with requests for out-of-stock medication with support from the clinical pharmacy team.
• Keep patients updated on the progress of prescription requests and arrange reviews where appropriate.
• Use EPS, electronic repeat dispensing and the EPS Prescription Tracker Portal.
• Use clinical systems, EPS tools, searches, tasks, inboxes and patient records accurately and confidently.
• Ensure the safe and efficient transfer of prescriptions electronically to the patients nominated pharmacy.
• Update records where pharmacy nominations change.
• Complete communication forms for pharmacies when required.
• Support searches, reports, recall lists and medication-related switches.
• Check and amend patient demographics at every contact.
• Maintain accurate, complete and up-to-date records.
• Escalate prescription requests requiring clinical input to the pharmacy team or relevant clinician.
• Monitor the prescriptions email inbox and respond appropriately.
• Action medication-related documentation forwarded to the prescription team.
• Check that appliance requests are in line with agreed processes.
• Liaise with patients where further information is needed about acute or past medication requests.
• Check whether medication reviews, blood tests or observations are up to date before processing repeat prescription requests.
• Identify patients with overdue monitoring, such as blood pressure, height, weight or blood tests.
• Contact patients where monitoring is needed before further medication can be issued.
• Request blood tests or arrange monitoring appointments where appropriate and within agreed processes.
• Escalate overdue, abnormal, unclear or clinically concerning monitoring issues.
• Record all prescription and monitoring actions accurately in the patient record.
• Support the monthly PPA return for personally administered items.
• Participate in an annual quality audit related to prescribing.

Experience and SkillsCandidates must have excellent attention to detail, strong IT skills and confidence using electronic systems accurately. They should have a good telephone manner and be able to book appointments, check review and monitoring requirements, take appropriate action in line with agreed protocols, process medication requests and maintain accurate records.Background knowledge of medicines optimisation, safe repeat prescribing, medication monitoring requirements and waste management would be an advantage but is not essential, as training will be provided.Essential Requirements

• GCSE English and Maths, or equivalent.
• Experience of working within General Practice
• Excellent written and verbal communication skills.
• Strong IT skills.
• Confident use of Office, Outlook and electronic systems.
• Clear, polite telephone manner.
• Effective time management and organisational skills.
• Ability to work both independently and as part of a team.
• Ability to work effectively in a job share arrangement.
• Good interpersonal skills.
• Problem-solving and analytical skills.
• Ability to follow policy and procedure.
• Excellent attention to detail.
• Accurate record keeping.
• Ability to manage multiple digital workstreams while maintaining accuracy.

Desirable Experience

• Experience of EMIS Web.
• Experience of prescription administration.
• Experience of checking medication review status, recall information or monitoring requirements.
• Background knowledge of medicines optimisation, repeat prescribing or medication monitoring.

Personal QualitiesWe are looking for someone who is polite, confident, flexible, cooperative and motivated. The successful candidate will be a forward thinker with high levels of integrity, good judgement and a calm approach under pressure. They should be sensitive and empathetic when dealing with patients and able to work accurately in a busy environment.Eden Park Surgery has a friendly, supportive and approachable team. New colleagues are welcomed, supported and given appropriate training to help them settle into the role. This is a busy but rewarding position where teamwork, accuracy and good communication are essential

Person Specification

Qualifications

Essential

• GCSE English and Maths

Experience

Essential

• Experience of working with in General Practice

Desirable

• Experience of prescription administration, medication reviews, recall processes and other general practice administration.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Eden Park Surgery

Address

194 Croydon Road

Beckenham

Kent

BR3 4DQ

United Kingdom

Employer's website

https://edenparksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Receptionist

REPORTS TO: Practice Manager

HOURS: Morning sessions run from 07:45am until 12:45pm and afternoon sessions run from 13:45pm until 18:45pm.

Job Summary:

The purpose of the role is to:

• Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Receive, assist and direct patients in accessing the appropriate appointments, service or healthcare professional in a courteous, efficient and effective way
• Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of clerical support to clinical staff and other members of the Practice team
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Duties and Responsibilities:

The duties and responsibilities to be undertaken by members of the Practice reception team are defined in the job description and may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications

Essential

• Minimum GCSE Grade A to C in English and Maths. IT Literate including Outlook & Word. Excellent communication skills (verbal and written) with ability to deal confidently with patients from all backgrounds.

Experience

Essential

• Prioritisation of workload and being able to self-manage.
• Ability to work without direct supervision and determine own workload priorities and where appropriate make safe and suitable decisions.
• Able to investigate problems and implement corrective actions. Working with confidential, sensitive information

Desirable

• Previous experience of working as a receptionist in a healthcare setting.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Warmdene Surgery

Address

County Oak Medical Centre

Carden Hill

Brighton

BN1 8DD

United Kingdom

Employer's website

https://www.warmdenesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

General reception duties

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

Deal with all general queries, explain procedures and make new and follow up appointments

Scanning of patient related documentation and attaching scanned documents to patients healthcare records.

Accept test samples from patients and deal with accordingly

Support all clinical staff with general administrative tasks as requested

Explain practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure administrative procedures are completed.

Receiving and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery, including;

Relay of GP advice and test results to patients

Liaison with external organisations as required

Input data into the patients healthcare records as necessary

Maintain a clean and tidy working area at all times

Maintain adequate stationery stocks within the reception office and consulting rooms

Patient notes and correspondence

Retrieve and re-file records as required

ensure correspondence, report, results etc are filed or scanned promptly and in the correct file

Use e-mail and onward correspondence as required and record and action all incoming faxes

Process requests for information I.E SAR and patient online access under the guidance of the team leader

Premises

Complete opening procedures at the start of the day when first to arrive and make all necessary preparations to receive patients

Complete closing procedures at the end of the day ensuring all confidential information is stored away securely and internal lights are off

a. Partake in audit as directed by the audit lead

b. Support administrative and prescribing staff, providing cover during staff absences

c. To support QOF administration team with contacting and inviting relevant patients to the surgery for reviews and procedures

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent
• GCSE Mathematics & English (C or above)
• E

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Excellent communication skills (written and oral)
• Clear, polite telephone manner
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Ability to follow policy and procedure
• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check

Desirable

• Experience of working in a health care setting as a Medical Receptionist/Care Navigator in a GP Practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Darwen Healthlink

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To assist in all HR related tasks at the Practice.

To provide advice and support to Line Managers on people issues ensuring an efficient and professional HR service is consistently delivered to the site at all times and that all decisions taken are in line with agreed policies and procedures.

Act as a point of contact for all general day to day HR issues relating to the Practice.

Assisting in order to meet the needs of current employees, prospective employees and Senior Managers in terms of reporting and recruitment.

Main Duties:

Recruitment

• Assist with the full recruitment process for both sites including posting job openings, reviewing resumes, scheduling interviews, conducting background checks, arranging assessment, feedback to managers and candidates and interview packs and questions.
• Conduct regular audits to ensure the practice is adhering to the agreed standards in relation to Induction and Employment legislation, ensuring the practice create an action plan for any non-conformances and following up actions until completion.
• Create full contract pack with all HR paperwork and set up training courses.

Administration

• Provide an effective support service for HR processes starters, leavers and other employee relation processes as needed.
• Ensure all HR Processes and Trackers are effectively maintained, and data integrity is accurate.
• Assist with any grievance or disciplinary matters in line with company policy. Taking minutes, setting up investigation/disciplinary/outcome meeting and management of this thereafter.
• Work with HR Lead and support other members of the Senior Management team in relation to HR administration, policies and procedures.
• Oversee the setup of all new Registrars to include their induction timetable, managing holidays, study leave etc via the ESR portal. Manage any attendance issues in line with the Lead Employers Absence Management Policy.
• Handle personal written, telephone and email enquiries from employees, external organisations, and former employees in an effective and timely manner.
• Carry out any other tasks as may be reasonably requested by the Partners, the Practice Manager or HR Lead.
• Carry out all duties in a responsible manner giving due consideration to Safety, Environmental & Quality procedures.
• Contribute to the health & safety of self and others by applying health and safety principles to the required standards whilst undertaking designated tasks.
• Manage all HR checks on TeamNet to include DBS checks, Medical Indemnity Insurance, Nurse registration/revalidation and GP registration to ensure we remain compliant at all times.
• Update Workforce Data monthly for all new starters and leavers.
• Create and manage all Tier 2 VISA applications for applicants in line with government guidelines.
• SMARTCARD - Activation and re-setting passwords for staff.
• Assist all managers co-ordinate their annual appraisals and 360o Feedback forms for staff.
• Involvement in ad-hoc projects as and when required.
• Maintain Immunisation information spreadsheet for all employees.

Engagement

• Support the delivery of the annual engagement plan, including health & wellbeing of staff across the practice.
• Support the coordination of employee events and activities to promote a positive work culture.

Learning & Development

• Support with learning and development administrative tasks as and when required.
• Apply all role specific training courses on TeamNet for each new employee and manage.
• Assist with any training plans required for any employee identified within their annual appraisal.

Payroll Administration (does not include completing payroll)

• Manage sickness/absence for payroll purposes along with pay uplifts after probationary periods.
• Address any sickness absence issues in line with policy and monitor for improvement.
• Ensure correct sick pay rules are applied in line with contractual sick pay entitlement.

Occupational Health

• Assist with OH support, including creating and maintaining effective OH trackers, working with OH Advisor on managing appointments, arranging, and supporting OH Review meetings with employee for both sites if required.
• Assist with health surveillance compliance for both sites, working with external OH Advisor, HSE team to schedule health surveillance and follow up.

This position may develop and recommend solutions to problems of moderate scope and complexity.

Person Specification

Experience

Essential

• HR Experience 1+ years

Desirable

• CIPD qualified

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Deepings Practice

Address

Godsey Lane

Market Deeping

Peterborough

PE6 8DD

United Kingdom

Employer's website

https://www.deepingspractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Be an autonomous consultor

Conduct 15-minute consultations, catch up/admin slots

Able to manage acute presentations

Able to manage chronic conditions

Able to order appropriate investigations (bloods/radiology).

Prescribe safe, effective and appropriate medication as defined by current legislative framework

Utilise referral pathways to secondary care services, community services, locality services and organise emergency admissions.

Offer a holistic service to patients and their families, developing where appropriate an on-going plan of care/support, with an emphasis on prevention and self-care

Able to file pathology results

Manage patients across all age groups, including children.

No restrictions on prescribing.

Able to see pregnant women in regards non pregnancy related issues.

Able to assess and manage patients presenting with mental health concerns.

Person Specification

Experience

Essential

• Essential Qualifications
• Minimum of 3 years post registration
• Experience
• Evidence of appropriate continuing professional development activity to maintain up-to-date knowledge and ongoing competence in all aspects of the ANP role.
• Experience in management long term conditions e.g. asthma, COPD, diabetes, CHD.
• Evidence of appropriate continuing professional development activity to
• maintain up-to-date knowledge and ongoing competence in all aspects of the ANP role.
• Evidence of working autonomously and as part of a team
• Proven ability to evaluate the safety and effectiveness of their own clinical practice

Qualifications

Essential

• Registered General Nurse - currently registered with the Nursing & Midwifery Council
• Recognised ANP qualification at minimum of degree level or equivalent
• Independent Nurse Prescriber
• Disclosure and Barring Service Check

Desirable

• RN Advanced Nurse or Clinical Practitioner programme accreditation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bradford Student Health Service

Address

Bradford Student Health Service

Laisteridge Lane

Bradford

West Yorkshire

BD5 0HR

United Kingdom

Employer's website

https://www.bradfordstudenthealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The postholder will work as an autonomous Paramedic Practitioner as part of the practices urgent care and same day access team. A core element of the role is leading the development and delivery of a safe and effective clinical triage system for the practice. Working closely with the GPs, Practice Manager and multidisciplinary team, the Paramedic Practitioner will support the efficient management of clinical demand and provide high quality assessment and treatment for patients with acute presentations.

1. Clinical Triage & Demand Management

-Lead the design, implementation and ongoing development of the practices formal triage system.

- Establish and coordinate a triage hub, including workflow design, standard operating procedures and integration with reception and clinical teams.

- Provide clinical triage for same day / urgent patient requests and allocate care based on acuity and clinical need.

2. Urgent Care & MAC Clinics

-Work alongside the duty doctor to deliver MAC clinics and manage urgent on the day presentations.

- Assess, diagnose, treat and appropriately escalate patients presenting with acute illness or injury.

- Provide accurate safety netting, follow up advice and contribute to maintaining smooth workflow during peak demand.

3. Home Visits

-Undertake urgent home visits for acute presentations as required, providing timely assessment and management within the community setting.

4. Multidisciplinary Team Working

-Work collaboratively with GPs, nurse practitioners, other clinicians and administrative teams to support continuity of care and maximise clinical capacity.

- Participate in case discussions, handovers and clinical meetings as appropriate.

5. Clinical Governance & Service Improvement

-Contribute to the evaluation and continuous improvement of urgent care pathways, triage processes and access systems.

- Engage with practice audits, quality improvement projects and safety initiatives.

6. Professional Responsibilities

-Maintain HCPC registration and meet all continuing professional development (CPD) requirements.

- Work within professional boundaries and scope of practice, seeking senior clinical support where appropriate.

- If qualified, practise as an independent prescriber; if not yet qualified, be willing to undertake prescribing training.

Person Specification

Experience

Essential

• - Strong clinical assessment, diagnostic and autonomous decision making skills.
• - Experience in patient triage within primary care, urgent care or emergency care settings.
• - Ability to work effectively as part of a multidisciplinary team.
• - Excellent communication, interpersonal and organisational skills.
• - Ability to manage undifferentiated presentations safely, using appropriate clinical reasoning.
• - Competent in managing acute illness and minor injuries.
• - Commitment to maintaining CPD and working within scope of practice.
• - Ability to prioritise and work under pressure in a fast paced same day care environment.
• - Willingness to participate in MAC clinics, urgent care sessions, and home visits.

Desirable

• - Experience in general practice or primary care settings.
• - Experience designing, implementing or improving clinical triage systems.
• - Familiarity with EMIS Web, AccuRx, and digital triage tools.
• - Previous involvement in quality improvement, service development or pathway redesign.
• - Experience working alongside duty doctor teams in same day access or urgent care hubs.

Qualifications

Essential

• - HCPC registered Paramedic or Registered Nurse (NMC)
• - Independent prescriber qualification (or working towards this)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haslemere Health Centre

Address

Haslemere Health Centre

Church Lane

Haslemere

Surrey

GU27 2BQ

United Kingdom

Employer's website

https://www.haslemerehc.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Salaried General Practitioner will work as an autonomous practitioner, providing high-quality medical services to the practice population. The post holder will deliver an excellent standard of patient-centred clinical care while ensuring compliance with the General Medical Services (GMS) contract, relevant legislation, and practice policies.

The post holder will uphold the General Medical Council's standards of good medical practice and contribute to the effective management and development of the practice. They will lead by example and maintain positive, collaborative relationships with colleagues across the multidisciplinary team.

Key Responsibilities

Clinical Care

• Deliver safe, effective, and patient-centred medical care to the practice's eligible population.
• Provide services in accordance with the GMS contract and all applicable local and national requirements.
• Prescribe medicines generically, where appropriate, and in line with local and national prescribing guidance.
• Diagnose, monitor, and effectively manage long-term conditions.
• Undertake telephone triage and duty doctor responsibilities on a rotational basis.
• Maintain accurate, complete, and timely clinical records in accordance with professional standards, practice policies, and relevant guidance.
• Follow recognised clinical guidelines, evidence-based practice, and recommendations arising from clinical audits.
• Participate in approved research activities and active clinical trials, where appropriate.

Administration and Workload Management

• Complete clinical administration accurately and within appropriate timescales.
• Process referrals, repeat prescription requests, test results, correspondence, and other associated administrative tasks.
• Work collaboratively with colleagues and accept an equitable share of the practice workload.
• Manage time and clinical responsibilities effectively, responding appropriately to changing workload and staffing demands.

Quality Improvement and Clinical Governance

• Contribute to the successful implementation of continuous improvement and quality initiatives across the practice.
• Participate in clinical audits as requested by the audit lead.
• Support the development and maintenance of robust clinical governance arrangements.
• Participate in reviews of significant events and near-miss incidents, using a structured approach such as root cause analysis.
• Contribute to local initiatives designed to improve service delivery and patient care.
• Accept delegated responsibility for one or more specific clinical, operational, or Quality and Outcomes Framework (QOF) areas.
• Promote a culture of openness, learning, safety, and continuous improvement.

Practice Development and Teamwork

• Attend and contribute effectively to practice and multidisciplinary team meetings.
• Work collaboratively with partners, clinicians, managers, and administrative staff.
• Support the development and effective operation of the practice, including its clinical governance, training, financial management, and human resources arrangements.
• Assist the partners in achieving the practice's strategic objectives.
• Make appropriate recommendations to improve efficiency, enhance income, and reduce unnecessary expenditure without compromising patient care.
• Maintain regular and effective communication with all members of the practice team.
• Demonstrate professional leadership and promote a positive, inclusive, and collaborative working environment.

Education and Professional Development

• Maintain professional competence through continuing professional development, reflective practice, and self-directed learning.
• Promote an ethos of learning and professional development throughout the practice team.
• Support the education and training of medical students and other healthcare professionals from relevant clinical disciplines.
• Attend training sessions, meetings, and events organised by the practice or external agencies where appropriate.
• Participate fully in the annual appraisal process.
• Maintain the evidence and professional requirements necessary for successful GMC revalidation.

Policies, Standards, and Compliance

• Adhere at all times to GMC standards, including Good Medical Practice.
• Maintain awareness of and comply with all relevant practice policies, protocols, procedures, and clinical guidelines.
• Observe requirements relating to confidentiality, information governance, safeguarding, infection prevention and control, equality and diversity, and health and safety.
• Work within professional boundaries and seek appropriate advice or support when required.

Additional Duties

The duties listed above are not exhaustive. The post holder may be required to undertake other reasonable responsibilities appropriate to the role, depending on patient needs, workload, staffing levels, and the operational requirements of the practice.

Professional Expectations

The post holder is expected to:

• Demonstrate a consistent commitment to high-quality patient care.
• Act with integrity, professionalism, compassion, and respect.
• Maintain effective working relationships with patients, carers, colleagues, and external organisations.
• Take responsibility for their clinical decisions and professional conduct.
• Contribute positively to the practice's culture, reputation, and long-term development.

Person Specification

Qualifications

Essential

• Qualified GP Vocational Training CertifiGeneral Practitioner (Certificate of Completion of Training CCT)
• Eligibility Full GMC Registration
• National Performers List registration
• Appropriate defence indemnity (MPS/MDU) Eligibility to practice in the UK independently
• Experience of working in a primary care environment Experience of continued professional development Experience of QOF and clinical audit
• Experience of medicines management
• General understanding of the GMS contract
• Clinical Knowledge & Skills
• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• EMIS WEB user skills
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes Experience with clinical risk management
• Polite and confident Flexible and cooperative
• Motivated, forward thinker Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort
• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Occupational Health Clearance
• Project lead as required with CQC, CCG and QOF

Experience

Essential

• Qualifications & Eligibility
• Qualified GP with MRCGP, VTC/JCPTGP or equivalent, and CCT.
• Full GMC registration, inclusion on the National Performers List, appropriate indemnity, and eligibility to practise independently in the UK.
• Experience
• Primary care experience, ideally at least 2 years as a salaried GP.
• Experience with CPD, QOF, clinical audit, medicines management, CCG initiatives, and the GMS contract.
• Experience in clinical risk management and leading audit programmes is desirable.
• Clinical Knowledge & Skills
• Excellent clinical knowledge and skills appropriate to an experienced GP.
• Strong communication, interpersonal, IT and organisational skills.
• Competent with EMIS, Microsoft Office and Outlook.
• Able to work effectively both independently and as part of a team.
• Good problem-solving, analytical and time-management abilities.
• Able to follow clinical policies and procedures.
• Personal Qualities
• Polite, confident, flexible, cooperative and motivated.
• Forward-thinking with strong problem-solving abilities.
• High integrity, reliability and loyalty.
• Empathetic and sensitive when dealing with distressed patients.
• Able to work effectively under pressure.
• Patient-centred with a commitment to ongoing professional development.
• Punctual and committed to supporting the wider team.
• Other Requirements
• Flexibility to work outside core hours when required.
• DBS check and Occupational Health clearance.
• Ability to take on project leadership responsibilities relating to CQC, CCG and QOF.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Manor Court Surgery

Address

5 Manor Court Avenue

Nuneaton

Warwickshire

CV11 5HX

United Kingdom

Employer's website

https://www.manorcourtsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description:

• To provide the Dental Officers with clinical and administrative support to enable him/her to achieve his/her primary purpose, including the provision of dental hygiene treatment, oral hygiene instruction and education and any other appropriate clinical procedure as prescribed by a Dental Officer working towards improving and maintaining the oral health of entitled personnel.
• To undertake all activities described in the GDC Scope of Practice. Carrying out work under the direction of a registered dentist who has examined the patient and indicated in writing the course of treatment to be provided. This is in accordance with the Dental Auxiliary Regulations 1986, as amended by the Dental Auxiliaries (amended) Regulations 1991.
• To ensure that not less than 6.5 hours per day in 2 sessions are set aside for appointed patients.
• To comply with all Health and Safety Policy directives and legislation.
• To maintain own appointment book when a receptionist is not available and liaise between Dental Officer and patients concerning appointments.
• To carry out preventive cross infection procedures including sterilisation of instruments and materials in compliance with current legislation (HTM 01-05) and best practice as described in DPHC (Dental) SOPs Chapter 17.
• To manage his/her surgery to a high standard at all times with respect to cleanliness, equipment maintenance (including end-of-day), documentation and security.
• To accurately record treatment on the integrated Electronic Health Records (either) such as the Defence Medical Information Capability Programme (DMICP).
• To ensure that all periodontal patients and other risk categories that are entered on the IEHR are recalled for reviews and annual inspection appointments.
• To collect and promptly file FMed 271s of his/her concern, reporting any appointment delays or FTAs to the Practice Manager, receptionist and/or patient as appropriate.
• To carry out interim treatments (between dental examinations by the dentist), provided that the treatment intervals have been specified in the written prescription. (This is a GDC ruling and applies to DHs working in general practice,community or hospital service.)

Person Specification

Qualifications

Essential

• Essential Requirements/ Qualifications/ Experience:
• Must be a fully qualified hygienist registered with General Dental Council (GDC) without restrictions.
• Must hold valid suitable and appropriate indemnity insurance with a recognised dental defence organisation.
• Must have completed GDC highly recommended Continuing Professional Development (CPD) including medical emergencies, safeguarding children and vulnerable adults, disinfection and decontamination, radiography and radiation protection.
• Must be trained and current in emergency and resuscitation procedures and have practised and tested these procedures at least annually in accordance with Resuscitation Council (UK) guidelines and (in accordance with JSP 950 Leaflet 4-6-1 DMS CPR Standards and Training.
• Must have undertaken the additional health clearance checks for clinicians required to perform Exposure Prone Procedures (in accordance with the Department of Health policy entitled Health clearance for tuberculosis, hepatitis B, hepatitis C and HIV: New Healthcare Workers).
• Must be in date and able to provide certification for Safeguarding Children and Young People and Safeguarding Adults up to and including Level 3 training.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Honeybeerecruitment.com Ltd. trading as Military Medical Personnel (MMP)

Address

Blandford Camp

Dorset

DT11 8RH

United Kingdom

Employer's website

https://www.militarymedicalpersonnel.com/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached document for full details.

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all the items in the following list. Duties may be varied from time to time under the direction of the Practice Manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits, and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Dealing with medical records for patient joining and leaving the practice via PCSE
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Using e-referral system where necessary
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Ordering, re-ordering and monitoring of stationery and other supplies
• Dealing with clinical waste when necessary
• Provision of refreshments for staff and visitors as required; and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Promote on-line services
• Any other reasonable duties commensurate with the post

Person Specification

Qualifications

Essential

• Maths and English GCSE or equivalent

Desirable

• Customer Service NVQ or equivalent

Experience

Essential

• Experience of working with public/patients.

Desirable

• Experience of working in an NHS or Healthcare setting
• Knowledge of clinical computer systems (SystmOne)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Northumberland Park Medical Group

Address

Earsdon Road

Shiremoor

Newcastle upon Tyne

Tyne and Wear

NE27 0HJ

United Kingdom

Employer's website

http://www.northumberlandparkmedicalgroup.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Job Purpose/Summary

To support the production of accurate financial information for Hinckley & Bosworth Medical Alliance Ltd (the Federation), 4Fed Healthcare Ltd, The Centre Surgery and the three Primary Care Networks (PCNs) Bosworth, Fosseway and Hinckley Central.

To manage payroll and pension services for the Federation and member practices / non-member organisations signed up to this service.

To analyse and present financial information to the Federation Managing Director, the Federation Board / Shareholders and PCNs.

To analyse, review, monitor and present monthly reports to member practices and quarterly reports to the Board.

Ensure internal control checks are adhered to and maintain accurate accounting records to support the production of statutory reporting, the preparation of the annual accounts and to support decision making.

To work closely with and support the Payroll & Finance Administrator.

Be an integral member of the Federation team.

The Centre Surgery:

Support the Practice Manager with all practice financial matters.

Produce monthly budget and cash flow reports.

Manage payroll and pension processing on a monthly basis.

Federation Administration:

Manage all Record-keeping on Sage and Sage Payroll. Manage all financial transactions, processing and record keeping:

• Cash-flow monitoring and forecasting
• Management of bank accounts
• Bank reconciliations
• Payment reconciliations
• Purchase and sales ledger processing
• PAYE
• Expense forms
• Pensions management
• Management of all Additional Roles Reimbursement Scheme (ARRS) claims.
• Process all payments to practices on a monthly / quarterly basis.
• Process all supplier payments on a monthly basis.

Maintenance of general financial controls to ensure the integrity and accuracy of accounts and balance sheet.

Manage all payroll services ensuring prompt and accurate processing and payment of salaries to all employees for whom payment is due, in accordance with relevant policies, procedures, terms and conditions and statutory regulations.

Liaise with the Integrated Care Board (ICB) finance team and the Federations external accountant.

Ensure all annual leave and bank holiday entitlements are recorded appropriately for payment and audit purposes.

Liaise with suppliers and manage account queries.

To formulate letters and spreadsheets using Microsoft Word and Excel either as an original document or using a standard format template to ensure accurate information is documented, calculated, and communicated.

To undertake any other duties the Federation Managing Director may allocate.

General Requirements:

To undertake surveys and/or audits as and when required.

Carry out project and analysis work as required, to support the finance function, deliver efficiencies, strengthen financial controls and enhance reporting.

To contribute to and implement financial policies and procedures as and when required.

To be responsible for the secure and confidential treatment of all payments records and personal information, ensuring correct authorisation is obtained before the release of sensitive and confidential information.

Confidentiality:

• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential and should be managed in line with GDPR and Data Protection legislation and guidance.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & safety:

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines, and ensure implementation of these across the business
• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Routine management of own team / team areas, and maintenance of work space standards
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the Federation as part of this employment, with such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

The post-holder will:

• Apply practice and Federation policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audits where appropriate.

Person Specification

Qualifications

Essential

• AAT Accounting Qualification or 3 years accounting experience
• Chartered Accountant qualification, or equilavent (or working towards)

Experience

Essential

• Experience of payroll and pension administrative duties
• Experience of using Sage Payroll
• Experience of using Sage Accounts
• Experience of managing accounts
• Experience of maintaining financial information systems
• Experience of financial planning and forecasting

Desirable

• Experience of NHS payroll and pensions administrative duties

Skills

Essential

• Ability to multitask
• Effective time management (Planning & Organising)
• Excellent communication skills (written and oral)
• Strong attention to detail
• Clear, polite telephone manner
• Ability to work as a team member and autonomously
• Good interpersonal skills
• Problem solving & analytical skills
• Strong prioritisation and organisational skills
• Ability to handle confidential information
• Strong record keeping skills
• Ability to follow policy and procedure

Desirable

• Strong IT skills
• Competent in the use of Microsoft Office and Outlook

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated
• Forward thinker
• Ability to work under pressure

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Full driving licence and access to a vehicle

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hinckley And Bosworth Medical Alliance Ltd

Address

The Standings, Fields Farm Business Centre

Hinckley Road,

Sapcote

LE9 4LH

United Kingdom

Employer's website

http://hbma-gpfederation.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: SALARIED GENERAL PRACTITIONER

REPORTS TO: PRACTICE MANAGER

RESPONSIBLE TO:GP PARTNERS

Job Summary:

To work as an autonomous practitioner, responsible for the provision of medical services to the practice population, delivering an excellent standard of clinical care whilst complying with the GMS contract. Furthermore, the post-holder will adhere to the GMC standards for good medical practice, contributing to the effective management of the practice, leading by example, maintaining a positive, collaborative working relationship with the multidisciplinary team.

Job Responsibilities:

The following are the core responsibilities of the salaried GP. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels:

a. The delivery of highly effective medical care to the entitled population

b. The provision of services commensurate with the GMS contract

c. Generic prescribing adhering to local and national guidance

d. Effective management of long-term conditions

e. Processing of administration in a timely manner, including referrals, repeat prescription requests and other associated administrative tasks

f. On a rotational basis, undertake telephone triage and duty doctor roles

g. To undertake home visits where appropriate

h. Maintain accurate clinical records in conjunction with good practice, policy and guidance

i. Working collaboratively, accepting an equal share of the practice workload

j. Adhere to best practice recommended through clinical guidelines and the audit process

k. Contribute to the successful implementation of continuous improvement and quality initiatives within the practice

l. Accept delegated responsibility for a specific area (or areas) or the QOF

m. Attend and contribute effectively to practice meetings as required

n. Contribute effective to the development and maintenance of the practice including clinical governance, training, financial management and HR

o. Ensure compliance with the appraisal process

p. Prepare and complete the revalidation process

q. Commit to self-learning and instil an ethos of continuing professional development across the practice team

r. Support the partners in achieving the strategic aims of the practice, making recommendations to enhance income and reduce expenditure

s. Review and adhere to practice protocols and policies at all times

t. Encourage collaborative working, liaising with all staff regularly, promoting a culture of continuous improvement at all times

Secondary Responsibilities

In addition to the primary responsibilities, the salaried GP may be requested to:

a. Participate in practice audits as requested

b. Participate in local initiatives to enhance service delivery and patient care

c. Participate in the review of significant and near-miss events applying a structured approach i.e. root cause analysis (RCA)

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

All patients diagnosis and treatments must be held in the STRICTEST CONFIDENCE at all times

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply practice policies, standards and guidance

Discuss with other members of the team how the policies, standards and guidelines will affect own work

ANY OTHER DELEGATED DUTIES APPROPRIATE TO THE POST.

Person Specification

Qualifications

Essential

• Qualified GP
• MRCGP
• Vocational Training Certificate or equivalent JCPTGP
• General Practitioner (Certificate of Completion of Training CCT)

Experience

Essential

• Experience of continued professional development
• General understanding of the GMS contract

Desirable

• Experience of medicines management
• Experience of ICB initiatives
• Experience of QOF and clinical audit
• Experience of working in a primary care environment

Skills

Essential

• Excellent communication skills (written and oral)
• Strong IT skills
• Clear, polite telephone manner
• Competent in the use of Office and Outlook
• Effective time management (Planning & Organising)
• Ability to work as a team member and autonomously
• Excellent interpersonal skills
• Problem solving & analytical skills
• Ability to follow clinical policy and procedure
• Experience with audit and able to lead audit programmes
• Experience with clinical risk management

Desirable

• EMIS user skills

Personal Qualities

Essential

• Polite and confident
• Flexible and cooperative
• Motivated, forward thinker
• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure / in stressful situations
• Effectively able to communicate and understand the needs of the patient
• Commitment to ongoing professional development
• Effectively utilises resources
• Punctual and committed to supporting the team effort

Other Requirements

Essential

• Flexibility to work outside of core office hours
• Full GMC Registration
• National Performers List registration
• Eligibility to practice in the UK independently