Job description

Job responsibilities

The Patient Administrator is primarily responsible for clearing the admin task list in SystmOne Workflow and booking patients in for their reviews and/or tests in an organised and efficient manner. This post involves a lot of patient contact and so the postholder will be friendly, polite, caring and professional.

Primary responsibilities:

Clearing the admin teams task list in SystmOne workflow.

Contacting patients to organise healthcare reviews and tests, in a kind and courteous manner.

Putting patients at ease and providing clear, concise information.

Making clear and concise notes of patient interactions and ensuring these are documented accurately in the SystmOne clinical software tool.

Dealing appropriately with instructions and queries from clinicians and outside agencies.

Maintaining strict confidentiality in relation to all issues concerned within requirements of the Data Protection Act 1984, Information Governance and Caldicott Principles.

Remaining up to date with all statutory and mandatory training.

Additional (as appropriate)

Dealing with patient requests received via the online consult system.

Responding to email requests received, as appropriate.

Supporting the pharmacy team with patient prescription requests.

Person Specification

Qualifications

Essential

• GCSE/'O' level English and Maths are essential, as well as IT literacy.

Experience

Essential

• No previous experience of working in a GP surgery is required, however, the successful candidate will demonstrate they have:
• 1. a friendly, caring attitude and a desire to work in a healthcare setting.
• 2. an efficient and methodical approach to work.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hillfoot Surgery

Address

126 Owlcotes Road

Pudsey

West Yorkshire

LS28 7QR

United Kingdom

Employer's website

https://www.hillfootsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

At Dinas Lane Medical Centre, we are looking for a Salaried GP who is committed to delivering high-quality, compassionate and patient-centred care while working collaboratively as part of our friendly multidisciplinary team. The successful candidate will play an integral role in supporting the delivery of safe, effective services to our patients and contributing to the continued development of the practice.

Clinical Responsibilities

As a Salaried GP, you will be expected to:

• Deliver high-quality, evidence-based medical care to our registered patient population.
• Provide services in line with the General Medical Services (GMS) contract and current NHS guidance.
• Undertake comprehensive patient assessments, considering both physical and psychological health, and formulate appropriate management plans.
• Refer patients to secondary care, community services or other agencies promptly and appropriately, following local pathways and clinical guidance.
• Prescribe safely and cost-effectively in accordance with local formularies, NICE guidance and national prescribing standards.
• Assess and manage acute, urgent and emergency presentations, initiating appropriate treatment and emergency care where required.
• Deliver proactive and effective management of patients with long-term conditions.
• Contribute to the On Call Rota if called upon on an ad hoc basis.
• Promote health and wellbeing by supporting patients to make informed lifestyle choices and encouraging self-management where appropriate.
• Complete all clinical administration, including referrals, medical reports, repeat prescriptions and correspondence, accurately and within agreed timescales.
• Undertake structured medication reviews in line with national guidance, local policies and evidence-based practice.
• Maintain clear, accurate and contemporaneous clinical records in accordance with GMC standards and practice policies.
• Work collaboratively with colleagues, contributing fairly to the overall clinical workload and supporting service resilience.
• Practice in accordance with current clinical guidelines, quality standards and audit recommendations.
• Support the development and delivery of personalised and anticipatory care plans for patients with complex needs.
• Contribute to quality improvement initiatives, clinical audits and service development projects that enhance patient care.
• Take responsibility for an agreed clinical lead area, Quality and Outcomes Framework (QOF) domain, LQIS, or other area of practice development, where appropriate.
• Attend and actively contribute to practice meetings, multidisciplinary team meetings and educational events.
• Support the practice's commitment to clinical governance, patient safety and continuous service improvement.
• Maintain an up-to-date knowledge of safeguarding legislation and fulfil responsibilities relating to the safeguarding of children and vulnerable adults.
• Participate fully in the annual appraisal and GMC revalidation process.
• Demonstrate a commitment to continuing professional development (CPD) and lifelong learning.
• Adhere to all practice policies, procedures and clinical protocols.
• Foster positive working relationships across the multidisciplinary team, promoting a culture of openness, respect, collaboration and continuous improvement.
• Actively contribute to the wider work of the Primary Care Network (PCN) and collaborate effectively with community and secondary care colleagues to deliver integrated patient care.

The duties outlined above are not exhaustive. The post-holder may be required to undertake additional responsibilities appropriate to the role, depending on the evolving needs of the practice, service demands and staffing requirements.

Wider Responsibilities

As a valued member of our clinical team, you will also:

• Participate in clinical governance activities, including significant event reviews, audits, quality improvement initiatives and risk management processes.
• Contribute to teaching, supervision and mentoring within our accredited training practice, supporting GP Registrars, medical students and other healthcare professionals where appropriate.
• Provide clinical leadership and support to members of the multidisciplinary team, sharing knowledge and promoting best practice.
• Work collaboratively with colleagues across the South and Central Primary Care Network to develop innovative services and improve patient outcomes.
• Support the implementation of local and national healthcare priorities, ensuring the practice continues to provide high-quality, accessible and responsive services.
• Contribute to service planning and the ongoing development of the practice by identifying opportunities for innovation, efficiency and improved patient care.
• Promote a positive, inclusive and supportive working environment where teamwork, wellbeing and professional development are encouraged.

At Dinas Lane Medical Centre, we value clinicians who are approachable, adaptable and passionate about delivering outstanding patient care. We are committed to supporting our GPs with opportunities for professional development, clinical leadership and innovation, enabling them to thrive within a modern, forward-thinking general practice.

Person Specification

Qualifications

Essential

• Qualifications and Registration
• Essential
• Full registration with the General Medical Council (GMC) and inclusion on the GP Register.
• Inclusion on the NHS England Medical Performers List, or eligibility to join prior to commencement.
• Evidence of the legal right to work in the UK.
• Satisfactory occupational health clearance, including evidence of immunisation status in line with national guidance (including Hepatitis B where appropriate).
• Up-to-date appraisal with a commitment to maintaining GMC revalidation requirements.
• Recent experience working within UK General Practice.
• Excellent communication and interpersonal skills, with the ability to build positive relationships with patients, colleagues and external stakeholders.
• Ability to provide compassionate, patient-centred care to individuals with a wide range of clinical and social needs.
• Commitment to multidisciplinary team working and collaborative practice.
• Full UK driving licence and access to a vehicle, where required for the role.
• Desirable
• Experience of contributing to service development and quality improvement within primary care.
• Understanding of the changing landscape of General Practice, Primary Care Networks (PCNs) and Integrated Care Systems (ICSs).
• Knowledge of Care Quality Commission (CQC) Fundamental Standards and their application within General Practice.
• Awareness of contractual frameworks, Quality and Outcomes Framework (QOF), LQIS, enhanced services and performance monitoring.
• Experience of clinical audit, governance and service evaluation.
• Previous involvement in teaching, supervision or mentoring within a training practice.
• Disclosure and Barring Service (DBS) Check
• This post is subject to a Disclosure and Barring Service (DBS) check under the Rehabilitation of Offenders Act 1974 (Exceptions Order 1975). The successful applicant will be required to undertake an enhanced DBS check prior to appointment.

Desirable

• Interviews will be held on Tuesday 15th September.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dinas Lane Medical Centre

Address

149 Dinas Lane

Huyton

Liverpool

Merseyside

L36 2NW

United Kingdom

Employer's website

https://www.dinaslanemc.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Clearing and re-stocking of consulting rooms as required
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• The monitoring of stationery and other supplies
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Person Specification

Qualifications

Essential

• Good standard of general education
• GCSE Mathematics C or above
• GCSE English C or above

Experience

Essential

• Experience of working within General Practice

Skills

Essential

• Excellent communication skills
• IT skills
• Clear, polite telephone manner
• Time Management and the ability to work to deadlines
• Interpersonal skills

Employer details

Employer name

The Royal Docks Medical Practice

Address

21 East Ham Manor Way

London

E6 5NA

United Kingdom

Employer's website

https://www.royaldockspractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLEReceptionist

MAIN PURPOSE OF POST Toprovide a point of contact for patients and

Act as a focal point of communication between patients, doctors and other clinical staff

RESPONSIBLE TOReception Lead/Practice Manager

MAJOR DUTIES AND RESPONSIBILITIES OF THE POST

Reception duties

Ensure efficiency of appointment system. Monitor flow of patients into consulting and treatment rooms.

Inform clinicians when booked patients arrive late. Patients may have to book another appointment.

Inform waiting patients if the clinician is running late.

Ensure that any patients without an appointment, are signposted effectively and safely when our capacity has been met.

Adivse/assist patients to use the online triage forms for those patients requesting medical advice or same day appointment.

Explain practice procedures and formal requirements to new patients and those seeking temporary cover, ensure all procedures are completed fully.

Advise patients of relevant charges for private services, accept payment and issue receipts, and add to patients journal that a fee has been paid and what for.

All receptionist must be able to access the admin email account, which needs to be monitored from when admin staff have left for the day.

Respond to all queries and requests for assistance from patients and other visitors.

All visitors to the practice must sign in and out. (not patients)

Any gifts must be reported to senior management with the patients name and item received, as these need to be logged. No money must be accepted under any circumstances. If the patient wishes to make a donation, please ask them to contact the practice manager.

Ambulance transportation is responsibility for patient to arrange. However, emergency ambulance transportation is arranged by reception, at GP request. Enter details on patient electronic record including reference number given. Print a medical summary of notes and hand to GP to give to ambulance service.

Ensure reception, clinical rooms and waiting areas are kept neat and tidy.

Ensure that there is no patient identifiable data left lying around in the reception area and in clinical rooms.

Management of appointment systems

• Ensure you are familiar with all appointment/clinical/IT systems.

• Book appointments and recalls ensuring sufficient information is recorded to retrieve medical record.

• Monitoring DNAs and sending DNA SMS Text message as per practice policy.

• Monitor effectiveness of the system and report any problems or variations required.

3. Preparation of consulting rooms

• Ensure all clinical rooms are unlocked at the start of each day and prescription paper placed back into the printer.

• Ensure that the consulting rooms are prepared in readiness for each consulting session, checking full range of forms/prescriptions/paper and are re-stocked as required.

• Ensure that the consulting rooms are checked at the end of each consulting session and left tidy and secure, Prescription paper must be removed, logged, placed into individual wallets with room number and locked away for the night.

Operation of telephone system

• Receive and make calls as required. Divert calls and take messages as appropriate.

• Ensure that system is operational at the beginning of each day and switched over to answer phone at the end of each day.

Start and end of day procedures

• Open up premises at the start of day, make all necessary preparation to receive patients.

• Secure premises at end of day, ensure the building is totally secured, internal lights off and alarm activated, if you are the last person to leave.

Any other delegated duties considered appropriate to the post

Confidentiality

• Patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patient needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Contribution to the Implementation of Services

The post-holder will

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an Annual Appraisal, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

SPECIAL REQUIREMENTS OF THE POST

• Keyboard skills essential, computer literacy preferred.

• Proven accuracy in transcribing information from request to issue to prescription.

• Ability to work without direct supervision and determine own workload priorities.

• An understanding, acceptance and adherence to the need for strict confidentiality.

• Excellent communication skills.

Person Specification

Qualifications

Essential

• Educated to GCSE level or equivalent GCSE Mathematics and English (C or above)

Desirable

• Experience of working in a healthcare setting, preferably primary care Experience of using EMIS clinical system

Skills

Essential

• Excellent communication skills (written and oral) Strong IT skills, a clear polite telephone manner, Competent in the use of Office and Outlook Effective time management (planning and organising) Ability to work as a team member and autonomously Good interpersonal skills Problem solving and analytical skills Ability to follow policy and procedure Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure

Experience

Essential

• Experience of working within a team and working with the general public

Desirable

• Experience of working in a healthcare setting, preferably primary care Experience of using EMIS clinical system, Anima traige and Iplato systems

Personal Qualities

Essential

• Polite and confident Flexible and cooperative Motivated Forward thinker High levels of integrity and loyalty Sensitive and empathetic in distressing situations Ability to work under pressure Commit to a Standard DBS Check

Employer details

Employer name

The Wellcome Practice

Address

Dartford West Health Centre

Tower Road

Dartford

DA1 2HA

United Kingdom

Employer's website

https://www.thewellcomepractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION

JOB TITLE: RECEPTIONISTS

PART TIME

REPORTS TO: PRACTICE MANAGER

HOURS: Approx 5

The purpose of the role is to:

Offer Reception cover and general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way

Undertake a variety of administrative duties to assist in the smooth running of the practice, including the provision of clerical support to clinical staff and other members of the practice team

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies

Duties and responsibilities:

The duties and responsibilities to be undertaken by members of the practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the senior receptionist/practice manager, dependent on current and evolving practice workload and staffing levels:

• Opening up/locking up of practice premises and maintaining security in accordance with practice protocols
• Maintaining and monitoring the practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations, and ensuring callers are directed to the appropriate healthcare professional
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork on workflow
• Processing repeat prescriptions in accordance with practice guidelines
• Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Providing clerical assistance to practice staff as required from time to time, including word/data processing, filing, photocopying and scanning
• Provision of refreshments for staff and visitors as required and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

• Health & safety:

  The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy, the practice health & safety manual, and the practice infection control policy and published procedures. This will include:

  • Using personal security systems within the workplace according to practice guidelines
  • Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
  • Making effective use of training to update knowledge and skills
  • Using appropriate infection control procedures, maintaining work areas in a tidy and safe way, free from hazards
  • Actively reporting health and safety hazards and infection hazards immediately when recognised
  • Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
  • Undertaking periodic infection control training (minimum annually)
  • Reporting potential risks identified
  • Demonstrate due regard for safeguarding and promoting the welfare of children.

  Equality and diversity:

  The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

  • Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
  • Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
  • Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
  • Personal/professional development:
  • The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
  • Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
  • Taking responsibility for own development, learning and performance.
  • Quality:
  • The post-holder will strive to maintain quality within the practice, and will:
  • Alert other team members to issues of quality and risk
  • Assess own performance and take accountability for own actions, either directly or under supervision
  • Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
  • Work effectively with individuals in other agencies to meet patients needs
  • Effectively manage own time, workload and resources
  • Communication:
  • The post-holder should recognise the importance of effective communication within the team and will strive to:
  • Communicate effectively with other team members
  • Communicate effectively with patients and carers
  • Recognise peoples needs for alternative methods of communication and respond accordingly
  • Contribution to the implementation of services:
  • The post-holder will:
  • Apply practice policies, standards and guidance
  • Discuss with other members of the team how the policies, standards and guidelines will affect own work
  • Participate in audit where appropriate

Person Specification

Qualifications

Essential

• Qualifications/
• Training
• Good Basic Education
• Good typing spelling
• Numeracy & literacy of an acceptable standard
• NVQ in Administration Reception or Customer Service Level
• Computers/IT/Typing
• Previous Training

Desirable

• Previous SystmOne knowledge desirable but not essential
• IT & Keyboard skills
• Communication skills
• Excellent telephone Manner
• Work under pressure / stress
• Can Multi Task
• Work to deadlines
• Analytical
• Knowledge of medical terminology
• Qualification in IT & keyboard skills
• Telephone skills

Experience

Essential

• Customer Services
• Telephone/Communication
• Computers
• Teamwork
• Use of Initiative
• Flexible around work & colleagues
• Worked in Office environment
• Worked under pressure
• Stable Work history

Desirable

• Previous Health Service Experience
• Able to use own initiative
• Prioritise own workload
• Team Player
• Excellent communicator
• Organisational skills
• Motivation
• Hard working
• Keen & enthusiastic

Personal Qualities

Essential

• Smart appearance
• Keen to learn
• Good verbal communication Speaks clearly
• Confident / Polite
• Sense of humour
• Caring / Empathy
• Team Player
• Decisive
• Good body language
• Good Health record
• Can work fast
• Understanding of role

Desirable

• Flexibility
• Enthusiastic

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ashfield House Surgery

Address

194 Forest Road

Annesley Woodhouse

Kirby In Ashfield

Nottingham

NG17 9JB

United Kingdom

Employer's website

http://www.ashfieldhousesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

The GP Partner will:

Provide a high standard of evidence-based, patient-centred general practice to registered patients.

Undertake face-to-face, telephone and other appropriate consultations.

Assess, diagnose and manage a broad range of acute and chronic conditions.

Provide appropriate clinical management and follow-up of patients.

Prescribe safely and appropriately in accordance with national and local guidance.

Make appropriate referrals to secondary care and other healthcare professionals.

Provide appropriate home visits and care for housebound patients where required.

Participate in the practice's duty doctor/on-call arrangements.

Support the practice's approach to urgent and same-day care.Participate in clinical audits, significant event reviews and quality improvement activity.

Maintain accurate and contemporaneous clinical records.Work collaboratively with the wider multidisciplinary team.

Maintain professional standards in accordance with GMC requirements and relevant NHS guidance.

Partners work collaboratively to:

Contribute to Partnership meetings and collective decision-making.

Help shape the strategic direction and long-term sustainability of the practice.

Work closely with the Practice Manager on operational management, workforce planning and business development.

Contribute to financial and business planning.

Support recruitment, workforce development and succession planning.

Identify and develop opportunities for service improvement and innovation.

Maintain high standards of clinical care, professionalism and patient experience.

Support a positive culture across the whole multidisciplinary team.

Person Specification

Experience

Essential

• Delivers excellent, patient-centered clinical care.
• Enjoys working collaboratively within a supportive Partnership.
• Values continuity of care and building strong, lasting relationships with patients and colleagues.
• Wants to help shape the future of primary care locally.
• Is committed to high professional standards and quality improvement.
• Is enthusiastic about innovation and developing new ways of working.
• Is keen to contribute to the wider leadership and development of the practice

Qualifications

Essential

• Be a fully qualified and GMC-registered GP.
• Hold, or be eligible for, inclusion on the NHS Performers List.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Horsley Medical Practice

Address

Kingston Avenue

East Horsley

Surrey

KT24 6QT

United Kingdom

Employer's website

https://www.horsleydocs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder will deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Responsibilities will include:

Consultation sessions including face to face and telephone

Clinical administration

Attend, educational, multidisciplinary, practice and clinical meetings

Attend training and events organised by the practice and the ICB/Federation

Participate in an annual performance review

Person Specification

Qualifications

Essential

• GMC registered
• Qualified General Practitioner
• Registered on NHS performer list
• Experience using System One

Desirable

• Good understanding of GMS contract requirements.
• Experience and understanding of QoF and Local Enhanced Services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Covent Garden Medical Centre

Address

Covent Garden Medical Centre

47 Shorts Gardens

London

WC2H 9AA

United Kingdom

Employer's website

http://coventgardenmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Role

• Provide operational leadership and oversee the smooth day-to-day running of the practice, ensuring the delivery of safe, effective and high-quality patient services.
• Lead, support and develop administrative and reception teams, promoting a positive, high-performing and patient-centred culture.
• Manage all aspects of workforce management, including recruitment, induction, performance management, absence management, staff wellbeing and mandatory training.
• Ensure compliance with CQC standards, NHS contractual requirements, GDPR, Health & Safety, safeguarding and practice policies.
• Lead the investigation and management of patient complaints, significant events and incidents, ensuring learning is embedded and continuous improvement is promoted.
• Monitor practice performance, supporting the achievement of Quality and Outcomes Framework (QOF), Enhanced Services and other contractual targets to maximise service quality and income.
• Work collaboratively with Partners, the Senior Management Team, PCN colleagues and external organisations to support service development and practice objectives.
• Oversee practice governance, risk management, business continuity and quality assurance processes, maintaining accurate policies, procedures and risk registers.
• Manage premises, facilities, IT systems and operational resources to ensure the practice environment is safe, compliant and fit for purpose.
• Support payroll, pensions, workforce administration and financial processes, working closely with Finance and HR colleagues.
• Promote excellent communication across the practice, leading regular team meetings and fostering a culture of engagement, accountability and continuous improvement.
• Deputise for senior management where appropriate and undertake any other duties commensurate with the role to support the effective operation of the practice.

Person Specification

Experience

Essential

• Significant management experience within General Practice, Primary Care, or the NHS.
• Leading and developing multidisciplinary teams.
• Managing day-to-day practice operations and service delivery.
• Workforce management, including recruitment, performance and staff development.
• Financial management, budgeting and resource planning.
• CQC compliance, clinical governance and risk management.
• Delivering NHS contractual requirements, including QOF and enhanced services.
• Managing complaints, incidents and organisational change.
• Strong IT and data management experience, including use of clinical systems and performance reporting.

Desirable

• Previous experience as a Practice Manager.
• Managing multiple GP practice sites.
• Premises and facilities management.
• Procurement and contract management.
• Supporting partnership or board meetings and governance.
• Leading strategic projects.
• Clinical systems such as EMIS Web, Docman, Rapid Health.
• Managing CQC inspections with positive outcomes.
• Implementing digital healthcare initiatives.

Qualifications

Essential

• Educated to A-Level standard or equivalent experience.
• GCSE (Grade C/4 or above) in English and Mathematics.
• Management qualification at Level 5 or above (or willingness to obtain within 12 months).
• Evidence of continuing professional development.
• Excellent IT skills including Microsoft Office.

Desirable

• Degree or equivalent professional qualification.
• ILM Level 5 Diploma in Leadership and Management,
• AMSPAR Primary Care Management qualification.
• CIPD qualification.
• Finance or Healthcare management qualification.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Groves Health- New Malden

171 Clarence Avenue

New Malden

Surrey

KT3 3TX

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)

Job description

Job responsibilities

To provide an efficient, friendly and professional reception and administrative service for the practice. The post holder will act as the first point of contact for patients, ensuring they are supported, signposted appropriately and treated with respect. The role involves managing a wide range of administrative duties to support the smooth running of the practice and contribute to high-quality patient care.

• Welcome patients and visitors to the practice in a polite and professional manner.

• Answer incoming calls promptly and efficiently, managing appointment booking, triage signposting and general enquiries.

• Maintain an organised reception area and ensure confidentiality at all times.

• Check patients in for appointments and manage the electronic call system.

• Deal with patient queries, concerns and signpost appropriately to clinical or administrative teams.

• Process incoming and outgoing mail and correspondence.

  Administrative Duties

  • Process prescription requests in line with practice protocols.

  • Handle patient registrations, deductions and amendments accurately.

  • Support with scanning, coding and workflow of clinical documents.

  • Manage and respond to tasks from clinicians and the wider administrative team.

  • Assist with recalls, data collection and administrative support for QOF, enhanced services and practice audits as required.

  • Maintain accurate patient records using the clinical system (e.g. EMIS).

  • Support the practice team with general office duties as required.

  • Communication

  • Communicate effectively with patients, carers and colleagues.

  • Escalate concerns or challenging behaviour appropriately to senior staff.

  • Work collaboratively with the reception and admin team to ensure tasks are completed in a timely and accurate manner.

    Training & Development

    • Participate in induction, mandatory training and ongoing development.

    • Engage in team meetings, learning sessions and any relevant training provided by the training practice.

    • Be willing to learn new skills and adapt to changes within the practice.

    Confidentiality & Compliance

    • Maintain strict confidentiality of patient and practice information at all times.

    • Adhere to practice policies, procedures and NHS guidelines.

    • Comply with GDPR, safeguarding and health & safety requirements.

    • Report any incidents, concerns or risks to the Practice Manager.

Person Specification

Qualifications

Essential

• Good standard of general education (GCSE English and Maths or equivalent)

Experience

Essential

• Experience working in a busy reception, customer service or administrative environment
• Experience dealing with the public, both face-to-face and over the telephone
• Experience using IT systems confidently and accurately
• Experience working as part of a team to meet deadlines and manage workload
• Strong organisational skills with the ability to prioritise tasks effectively
• Ability to work in a fast-paced environment and handle competing demands
• Good attention to detail and accuracy when processing information
• Ability to maintain strict confidentiality at all times

Desirable

• Experience using EMIS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rosegrove Surgery

Address

225-227 Gannow Lane

Burnley

Lancs

BB12 6HY

United Kingdom

Employer's website

https://www.rosegrovesurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Salaried General Practitioner

REPORTS TO: The Partners Clinically

The Practice Manager Administratively

Job Summary

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. The post-holder will be expected to work within the primary care team to enhance the service offered to the community, and to manage their illnesses and promote their health. The post-holder will hold a list of patients commensurate with their sessions worked in practice.

Special Requirements of the Post

GMC Registration

Membership of a recognised defence organisation

Inclusion on the Performers list with NHSE

DBS

Clinical Responsibilities:

• In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion
• Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation
• Assessing the health care needs of patients with undifferentiated and undiagnosed problems
• Screening patients for disease risk factors and early signs of illness
• In consultation with patients and in line with current practice disease management protocols, developing care plans for health
• Providing counselling and health education
• Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate
• Recording clear and contemporaneous consultation notes to agreed standards including appropriate coding and use of electronic templates and other electronic systems as agreed.
• Collecting data for audit purposes
• Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)
• Prescribing in accordance with the practice prescribing formulary (or generically) whenever this is clinically appropriate
• In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety which can be found on the practice intranet

• A commitment to life-long learning and audit to ensure evidence-based best practice
• Contributing to evaluation/audit and clinical standard setting within the organisation
• Contributing to the development of computer-based patient records
• Contributing to the summarising of patient records and coding of patient data
• Contributing to the collection of QOF data and any other targets that the Department of Health or CCG might set
• Attending training, meetings and events organised by the practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting potential risks identified

Use the clinical bins and sluice room in accordance with procedure

Leave the consulting room clear and tidy.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements for appraisal and revalidation are met, the post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate.

This Job Description will be reviewed periodically and may be amended according to the requirement of health care policies and job requirements. It is intended as a guide to the range of duties covered and should not be regarded as an inflexible specification and is not intended to be exhaustive.

Person Specification

Experience

Essential

• GP Clinical system
• Evidence of learning from Significant Events
• Experience with QOF

Desirable

• EMIS
• Docman
• Anima
• eRS
• Microsoft Office

Qualifications

Essential

• Medical Degree
• GMC registered
• On Performers list
• Enhanced DBS

Desirable

• MRCGP
• Trainer

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hamble Valley Health

Address

Blackthorn Health Centre

Satchell Lane

Hamble

Southampton

SO31 4NQ

United Kingdom

Employer's website

https://www.hamblevalleyhealth.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Summary

To support the Practice Manager in carrying out day-to-day activity and to provide an element of cover and source of advice in the event of practice manager absence. The post holder will work closely with, and under the direction of, the Practice Manager and Partners to improve standards across a wide range of clinical and administrative activity.

We are initially looking for an experienced individual who has demonstrated leadership experience within General Practice, including experience of leading IT and clinical systems within a practice. The successful candidate should be confident in advanced EMIS Web and able to provide advice, guidance and support to colleagues in the effective use of EMIS and other practice IT systems.

Main Duties:

• Data protection to support the Practice Manager with ensuring all relevant policies and procedures are in place and are kept up to date.
• Staff training to support the Practice Manager with organising mandatory staff training and ensuring up-to-date records are kept.

To provide leadership to the Reception and administrative support teams, continuously developing and implementing efficient processes that optimise staff workflow and patient pathways.

Support and assist the Practice Manager with any other duties as appropriate.

Ensure the smooth operation of the clinical and non-clinical information and data management systems within the practice.

Ensure smooth running of facility infrastructure within the practice, maintaining regular service and maintenance and updating scheduling.

To be responsible for the production of information on performance and quality standards within the practice.

To manage data quality issues, providing advice and guidance to all practice staff in the use of the clinical system.

To analyse and interpret data and assist with planning and monitoring work undertaken in relation to Directed, National and Local Enhanced Services and the Quality & Outcomes Framework, taking appropriate action to ensure that all targets are achieved and accurate claims are returned to the reporting body.

To act as Practice Administrator for the clinical IT systems and telephony and as Practice Co-ordinator for IT hardware issues.

To provide leadership in relation to the practice IT systems, ensuring effective use of EMIS Web and supporting staff with advanced EMIS functions and data quality.

To lead on IT-related processes within the practice, liaising with relevant IT providers and supporting the Practice Manager and GP Partners with the ongoing development of practice IT systems.

To set targets and monitor standards for data entry and data collection undertaken by the administration team and Data Quality & IT Assistant.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients' needs.
• Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

• Apply Practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

This job description is intended as a guide and may be subject to review and amendment following consultation with the post holder in light of developments within the practice.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Qualified to NVQ level 2 in Health and Social Care

Desirable

• 3-5 years General practice Leadership experience
• IT Skills
• Familiar with ADVANCED EMIS Web Application.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Cedar Brook Practice

Address

11 Kingshill Close

Hayes

Middlesex

UB4 8DD

United Kingdom

Employer's website

https://www.thecedarbrookpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Deal with all general enquiries, explain procedures and make new and follow-up appointments.
• Use of judgment to ensure that patients with no prior appointment who need urgent consultation are seen in a logical and non-disruptive manner.
• Explain practice arrangements and formal requirements to new patients.
• Receive and make telephone calls as required.
• Ensuring new patients are registered onto the computer system promptly and accurately.
• Enter requests for home visits into the computer.
• Action repeat prescription requests.
• Advise patients of relevant charges for private work (non-General Medical Services).
• Retrieve and re-file records as required.
• Ensure correspondence, reports, results etc. are filed electronically promptly and in correct patient record.
• Opening and closing premises.
• Undertake any other additional duties appropriate to the post as requested by the Partners, Practice Manager or Operations Manager.

Applicants must be able to adhere to strict confidentiality, GDPR, Equality & Diversity and Quality guidelines.

Person Specification

Experience

Essential

• Computer literate, good communication skills, good telephone manner, able to prioritise work, keyboard and computer skills, ability to adapt to changing circumstances, previous receptionist experience, customer service, computer experience, general office procedures, customer care filing systems (paper & electronic), works well in a team, works well under pressure, friendly, kind and caring.
• Good general standard of education to include Maths & English qualifications. Good communication skills.

Desirable

• Experience working in a GP Practice and use of SystmOne.
• Ability to touch type, hospital or other medical environment experience, medical terminology, patient information systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Stapenhill Medical Centre

Address

Fyfield Road

Burton-on-trent

Staffordshire

DE15 9QD

United Kingdom

Employer's website

http://www.stapenhillmedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Supervision of learers would be part of your job

Providing counselling and health education.

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes.

Person Specification

Qualifications

Essential

• GMC Registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hampton Medical Centre

Address

Unit 6B, Serpentine Green

Shopping Centre, Hampton

Peterborough

PE7 8DR

United Kingdom

Employer's website

https://hampton-medical-centre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Provide high quality patient care including prevention, screening, treatment, management of chronic conditions and health promotion

• Develop care and treatment plans in consultation with patients and in line with current Practice protocols as well as wider guidance e.g. NICE

• Carry out surgery and telephone consultations and undertake home visits

• Speak and see patients promptly and in a timely manner. In order to minimise waiting times.

• Ensure appropriate follow up of patients

• Generate, check and sign acute and repeat prescriptions in-line with practice policy

• Liaise with other team members and organisations involved in patient care and respond promptly to queries

• Investigate and refer patients as appropriate in line with current guidance

• Deal promptly with results and correspondence, clearly communicating any actions that are required

• Provide cover as needed, for all of the above, when other GPs are on leave

• When providing care ensure the judicious use of resources and NHS funds

• Keep clear and contemporaneous computerised consultation notes and patient records to agreed standards and in-line with practice policies

• Collect data for audit and QoF purposes

• Prescribe generically whenever appropriate and in accordance with the Practice formulary, commissioning and national guidance

• Maintain high levels of communication with patients and carers to ensure effective delivery of care

Other day to day Responsibilities within the Organisation:

• Demonstrate an awareness of, and compliance with, all relevant Practice policies/guidelines e.g. prescribing, confidentiality, data protection, health and safety

• Demonstrate a commitment and contribution to achievement of the highest possible quality standards such as the QOF, prescribing targets and other agreed performance Indicator targets

• Demonstrate a commitment and contribution to clinical governance processes including significant event review

• Demonstrate a commitment to life-long learning, audit and evidence-based best practice

• Contribute to evaluation and audit within the practice

• Attend and demonstrate commitment to, clinical, clinical governance and educational meetings, ensure that accurate records and minutes are kept and circulated and that action points from previous meetings have been addressed

• Show responsiveness to other doctors and team members working with you at any given time with regard to sharing of workload

• Assist with the training of other staff members and also with the education of doctors and nurses in training as appropriate

• Develop and promote positive collaborative working relationships with partners and all team members

• Liaise with all relevant agencies and services to promote knowledge and awareness of services in the practice and local community

• Complete patient reports within a timely manner

• Take responsibility for own personal development and participate fully in the GP appraisal scheme

• Raise with management if you identify concerns about the health or performance of a colleague or team member

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

• Alert other team members to issues of quality and risk

• Effectively manage own time, workload and resources.

• Review all practice-related e-mails and respond promptly to these

• Take responsibility for audits as required

• Take responsibility for targets and services allocated, such as a QOF, Enhanced Services, etc. This includes staying abreast of new guidelines and evidence, developing policies in-line with these and communicating these to the practice team.

• Provide support to the practice manager as required e.g. complaints or governance issues, CCG/NHSE related issues.

• Contribute in developing new areas of work, improving existing services and attending team meetings as required.

• Attend required training events e.g. PLT and feedback key learning points to the team

• Reporting of Significant Incidents involving the practice

• Manage own health and stress and alert partners and practice manager promptly if any health issues arise that may impact on personal performance

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately. As a GP you will have access to confidential information relating to patients and their carers. You may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health,

safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice

• guidelines

• Identifying the risks involved in work activities and undertaking such activities

• in a way that manages those risks

• Making effective use of training to update knowledge and skills

• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

• Reporting potential risks identified.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and

colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

• Behaving in a manner which is welcoming to and of the individual, is non-judgemental and respects their circumstances, feelings priorities and rights.

Person Specification

Qualifications

Essential

• Qualified GP
• GMC full registration
• Vocational Training Certificate or equivalent (JCPTGP)
• Membership of recognised defense union
• MRCGP
• Currently on a GP performers list
• Never been removed from a performers list for a detrimental reason

Desirable

• DRCOG / DFP / DCH
• Recognised qualifications for GP registrar training

Other Requirements

Essential

• Disclosure Barring Service (DBS) check clearance
• Occupational health clearance
• Meet the requirements and produce evidence for GP revalidation
• Evidence of continuing professional development (CPD) commensurate with the role

Experience

Essential

• Have worked in a GP setting
• Microsoft Office applications
• Excellent communication (oral and written) and inter personal skills
• Ability to listen and empathise
• Good time management
• Excellent keyboard and computer Skills
• Problem solving and a 'solutions focused' approach
• Understanding of Clinical Governance and quality issues as well as health and social policy
• Pleasant and articulate
• Hard working, willing and flexible with ability to work under pressure
• Empathetic, honest, caring, diplomatic and considered
• Ability to work as part of a multidisciplinary team
• Self-motivated, positive and forward looking
• Observance of strict confidentiality
• Ability to use own judgement, resourcefulness and common sense.

Desirable

• Knowledge of local clinical pathways
• GP Clinical IT systems
• Strong interest in education

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Whitby Group Practice

Address

Rievaulx Road

Whitby

North Yorkshire

YO21 1SD

United Kingdom

Employer's website

https://whitbygrouppractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core Responsibilities:

• Consult with patients and their families to undertake assessments of patient need
• Deliver and assist clinical staff in the provision of treatment, preventative care, health promotion, long-term condition management and patient education
• Be an integral part of the general practice team
• Maintain accurate and comprehensive, contemporaneous patient record keeping using EMIS or other clinical software
• Report and record all accidents, incidents and complaints and refer immediately to the Practice Manager and appropriate practice nurse or duty doctor on call.
• Provide clinical support to registered nurses and other healthcare professionals within the organisation
• Deliver basic clinical care interventions under supervision, supporting continuity of care and patient safety initiatives
• Act as a chaperone as required
• Ensure specimens are recorded and ready for onward transportation
• Provide support during minor operations as required
• Ensure clinical waste is removed from clinical areas and sharps bins replaced in accordance with the organisations Policy
• Work within national and local protocols where these exist
• Recognise the boundaries of their practice and know when and to whom patients should be referred
• Support in the delivery of enhanced services and other service requirements
• Support the administrative team on an as-required basis
• Undertake all mandatory training and induction programmes

• Attend staff development training programmes as appropriate, for example BLS training.
• To be familiar with emergency procedures including fire, resuscitation and health and safety
• Contribute to and embrace the spectrum of clinical governance
• Attend team meetings for the purpose of maintaining an informed interest in the work undertaken at the surgery and contribute to the primary healthcare team objectives.
• Be familiar with and adhere to practice policies and protocols.
• Maintain a clean, tidy, effective working area at all times
• Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

In addition to the primary responsibilities, the Healthcare Assistant has the following wider responsibilities:

• Participate in any audits as directed
• Participate in local initiatives to enhance service delivery and patient care
• Support and participate in shared learning
• Complete opening and closing procedures in accordance with the duty rota

This job description is not exhaustive, and you will be required to carry out any other duties that may be required by the practice either on a temporary or permanent basis.

To always follow the practice code of conduct

Personnel:

• Maintain good professional relationships
• Take reasonable care of his/her/their own safety and that of other persons who may be affected by his/her/their act or omission
• Co-operation with the practice to ensure all members of the team adheres to statutory regulations/policies and codes of practice and departments safety rules
• Offer innovative ways of working and opportunities to facilitate learning
• Maintains a caring environment through the support of colleagues
• Takes an active involvement in staff meetings

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

To implement and lead on a full range of health promotions. Manage their own and others health and safety and infection control as defined in the practice Health & Safety policy, and to adhere to the infection control policy and guidelines. This will include (but will not be limited to):

• Using personal security systems within the workplace according to practice guidelines
• Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines
• Responsible for the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process
• Making effective use of training to update knowledge and skills, and initiate and manage the training of others across the full range of infection control and patient processes
• Safe management of sharps procedures including training, use, storage and disposal
• Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers
• Undertaking periodic infection control training (minimum annually)
• Demonstrate due regard for safeguarding and promoting the welfare of children. Ability to recognise signs and symptoms of child abuse

Equality & diversity:

Will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

Will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

Quality:

Will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

Communication:

Should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly

Contribution to the implementation of services:

• Apply practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate
• Support the practice in achieving quality indicators and targets

Person Specification - Health Care Assistant

Qualifications & Training

Essential:

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)
• Evidence of recent and relevant healthcare training

Desirable:

• Additional training in phlebotomy, ECGs, smoking cessation, wound care, or long-term condition support
• Immunisation and vaccination training (e.g. B12, flu)
• Basic Life Support (BLS) certification

Experience

Essential:

• Recent experience working in a general practice or primary care setting
• Experience carrying out basic clinical duties such as blood pressure checks, phlebotomy, ECGs, health checks, etc.

Desirable:

• Experience supporting chronic disease management
• Experience assisting in minor surgery clinics
• Experience using EMIS Web or similar clinical systems
• Experience of simple wound dressings

Skills & Abilities

Essential:

• Excellent communication and interpersonal skills
• Able to work independently and as part of a multidisciplinary team
• Organised and able to manage time and workload effectively
• Competent IT skills (email, patient records, templates, etc.)
• Able to work under pressure
• Adaptable and able to embrace and implement change

Desirable:

• Ability to adapt to new technologies or systems
• Comfortable supporting patients with complex needs or long-term conditions
• Lateral thinking/problem solving skills

Knowledge

Essential:

• Enthusiastic, motivated, and flexible
• Friendly and approachable manner
• Committed to ongoing professional development
• Reliable and punctual

Desirable:

• Willingness to undertake additional training or qualifications relevant to the role

Person Specification

Qualifications

Essential