Job description

Job responsibilities

To understand the role in more detail, please refer to the attached job description and person specification.

Person Specification

Knowledge Requirements

Essential

• The ability to work on own initiative
• Project management skills

Desirable

• Ability to supervise staff.

Qualifications

Essential

• Degree, or HNC/D, or BTEC
• Microsoft Office Applications
• Email Platforms
• Microsoft Windows Server O/S current version
• Networking
• Virtualisation
• Cloud Technologies
• SQL Databases

Desirable

• Linux
• RDMS (any)
• O365 Tenant Administration
• Knowledge of at least one clinical system
• VCP

Experience

Essential

• At least 5 years previous technical experience within IT 3 at a senior technical level.

Contractual

Essential

• Must have own car and clean driving licence
• Take part in oncall rota
• Able to work flexibly outside of normal working hours

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sherwood Forest Hospitals NHS Foundation Trust

Address

Ilkeston Community Hospital

Heanor Road

Ilkeston

DE7 8LN

United Kingdom

Employer's website

https://www.sfh-tr.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties and Responsibilities

Work using FEAT and champion evidence-base interventions

Conduct comprehensive geriatric assessments using appropriate tools

Monitor medication use and adjust treatment plans as required, autonomously working within scope of practice and in line with prescribing competencies.

Exercise advanced clinical reasoning to diagnose, treat, and manage patients without direct input from a medical practitioner, recognising own professional boundaries and seeking senior clinical support when required.

Provide expert management of frailty syndromes, dementia, delirium, polypharmacy, falls risk and end of life needs.

Escalate concerns appropriately and initiate urgent or emergency interventions when required.

Identify when clinical presentations fall outside of scope of practice and escalate appropriately to GP or senior clinicians.

Work closely with GPs, Occupational Therapists, Physiotherapists, Care Co-ordinators, Social Prescribers and Community Nursing Team

Attend the MDT meetings and case reviews

Support patients and families in understanding and managing frailty

Promote lifestyle and self management strategies to optimise health and independence

Functions at a high level to carry out clinical decision making such as diagnosing and managing patients without input from a medical practitioner remaining within scope of a professional practice.

Functions at a high level in relation to communication skills through patient consultation and nursing assessment of physical, psychological and social needs.

Completing proactive, individualised clinical management plans for care home residents improving their health experience and reducing unnecessary and potentially harmful hospital admissions

Conduct regular care plan reviews

Identify patients in need of palliative support and facilitate advanced care planning discussions with patients and families

Communicating with distressed/anxious/worried patients and relatives

Caring for patients and relatives following receipt of bad news and supporting them in identifying realistic expectations in relation to clinical conditions

Communicating and caring for patients who have reduced understanding and insight due to cognitive impairments

Participate/lead weekly enhanced care home reviews

Undertake daily acute care home visits requested through our clinical triage system identifying clinical emergencies, deteriorating patients or patients at risk of deterioration ensuring appropriate action

Participate in regular clinical supervision, reflective practice and case-based discussions to maintain safe, effective and autonomous practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation. Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and right.

Personal/Professional Development:

The post holder will participate in all training programmes implemented by the Practice, including annual performance reviews and competency assessments, and will take responsibility for their own ongoing development, learning and performance.

They will maintain a comprehensive professional portfolio demonstrating autonomous clinical practice, clinical supervision, CPD and reflective learning, ensuring that clinical competencies required for safe autonomous practice in frailty care are continually met.

The post holder will contribute to clinical governance activities such as audits, incident reviews and quality improvement initiatives, while engaging in regular clinical supervision and reflective discussions to support safe, accountable practice. They will also support the development of colleagues by sharing specialist frailty knowledge, offering mentorship and demonstrating skills and activities to others undertaking similar work

Quality:

The post-holder will strive to maintain quality within the Practice and will assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs. Effectively manage own time, workload and resources

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members, communicate effectively with patients and carers and recognise peoples needs for alternative methods of communication and respond accordingly.

Person Specification

Essential Criteria

Essential

• Essential: Advanced clinical masters degree. Practice Registered Nurse on the NMC register. Non-medical prescriber. Demonstrate high level of competence/advanced skills in clinical examination and diagnosis Interpret pathology/radiology results/reports and action where appropriate. Excellent interpersonal and communication skills, providing enhanced discussions with patients and families regarding end of life wishes/planning Familiar with the complex geriatric assessment, 4AT, GPCOG Knowledge in EMIS clinical system Knowledge of the Accurx system Effective time management skills Advanced communication skills Ability to work as an autonomous Practitioner Able to work on own initiative Must be personable, polite and approachable Must be a team player Must be adaptable to change Commitment to ongoing training and education to develop clinical skills Have the ability to prioritise workload Able to work under pressure and remain calm Full clean driving licence

Desirable

• Desirable: Specialist knowledge within frailty Experience of working in a primary care setting would be beneficial Experience of working with frail/elderly patients at an advanced level

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lowther Medical Centre

Address

1 Castle Meadows

Whitehaven

Cumbria

CA28 7RG

United Kingdom

Employer's website

https://www.lowthermedical.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

** Interviews likely taking place Friday 11th of September **

PRACTICE NURSE

JOB DESCRIPTION & PERSONAL SPECIFICATION

JOB TITLE: Practice Nurse

SALARY: Dependent on experience

HOURS OFEMPLOYMENT: Part time/Full time

APPOINTMENT: Permanent Contract

REPORTS TO: Partners and Lead Nurse (Clinically), Lead Nurse and Practice Manager (Administratively)

JOB SUMMARY

The post holder is responsible for the delivery of general practice nursing to the whole practice population. They will provide and maintain a high standard of quality evidence based nursing care to meet the needs of patients, as well as providing nursing assistance to the doctors and other members of the primary healthcare team. The duties will include all tasks normally undertaken by an experienced RGN within a primary care setting and in addition any roles agreed between the nurse and the doctors as appropriate, having regard to current training. The post holder will use their own judgement, resourcefulness and common sense and show flexibility with regard to rotas and working patterns.

DUTIES AND RESPONSIBILITIES

Clinical Skills:

Undertake assessment and management of patients with chronic diseases according to areas of knowledge and responsibility.

Offer advice about childhood and adult vaccinations and ensure vaccines are administered under patient group directions.

Running well person clinics and health promotion programmes by providing a holistic assessment and lifestyle advice on diet, smoking, alcohol intake and exercise.

Assessing problems presented opportunistically by patients, dealing with minor illness.

Perform a holistic assessment of patients attending for cervical cytology smear tests.

Provide a holistic approach to wound management and implement wound care in line with current evidence based guidelines. Suture removal, Wound care / ulcer care

Requesting pathology tests for example urine culture, swabs

Offer a holistic approach to travel health by providing comprehensive advice to patients prior to travel including; vaccinations and medicines, safe sex, food hygiene, sun protection.

Able to document Consultations according to NMC guidelines, at all times there will be a need to maintain accurate records.

Obtain and document informed consent, (either verbal or written).

Awareness of statutory and local clinical protection procedures, including systems of referral.

Ability to recognise signs and symptoms of child abuse.

Able to recognise, manage anaphylaxis in accordance to the current UK guidelines.

Able to perform Cardio-pulmonary resuscitation, in accordance to current UK guidelines.

Ensure infection control guidelines are maintained.

Monitor and manage maintenance of stock (including vaccinations) and equipment to include refrigeration and emergency equipment.

Follow agreed clinical protocols with referral to Senior Nurses or GPs as appropriate

Contribute to the assessment of service needs. Assist patients to identify their health needs. Contribute a nursing perspective to the Practice development plan. Manage and organise individual patient consultations. Aware of identification and reporting procedures related to professional standards.

Other tasks will include:

The nursing team are responsible for maintaining and cleaning equipment used by the nurses and GPs

The nursing team are responsible maintaining GP and Nurses rooms, stocking and rotating items as required Maintain general tidiness and cleanliness of nurses and treatment rooms

Chaperoning and assisting patients who are being examined by another clinician.

Participate in any Practice meetings when required.

On occasion there may be a requirement to undertake home visits

Any other delegated duties appropriate to the post

Identify changes to clinical practice that are required to implement evidence-based guidelines.

Personal/Professional Development:

The post-holder will participate in any training programme offered by the Practice as part of this employment.

The post holder will be required to undertake all mandatory training required for the role.

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development

Taking responsibility for own development, identifying training needs and performance and demonstrating skills and activities to others who are undertaking similar work

Participate in continuing education and maintain a contemporary level of professional knowledge and skills.

Participate in clinical supervision.

Support others with their training and development needs i.e. student nurses, peers

Attending staff meetings and practice team meetings.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately in the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policies.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Reporting of incidents as per practice policy

Reporting potential risks identified

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include, acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behave in a non-judgmental respectful manner.

Quality and service improvement:

The post-holder will strive to maintain quality within the Practice

They will apply to Practice policies, standards and guidance

Alert other team members to issues of quality and risk

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Work effectively with individuals in other agencies to meet patients needs

Effectively manage own time, workload and resources

Participate in audit where appropriate

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to communicate effectively with other team members

Communicate effectively with patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

Ensure effective relationships and communications both internally and with the CCG, PCN and other agencies.

Safeguarding

Be committed to and responsible for safeguarding and promoting the welfare of adults-at-risk, children and young people and for ensuring that they are protected from harm.

Data Protection

All members of staff are bound by the requirements of the General Data Protection Regulation and the Data Protection Act 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Travel

The nature of your employment requires you to travel within a 10 mile radius of this address, to meet the needs of the business. Where you are required to use your own vehicle to carry out your duties, you must ensure that your vehicle is insured accordingly for business use.

The role of the Practice Nurse is an evolving one and it is anticipated that the post holder will be responsible and reasonably flexible in the interpretation of the above job description. This job description covers the main duties which the post holder will be expected to undertake. These duties may be revised from time to time following consultation with the post holder.

Person Specification

Experience

Desirable

• Experience of working in General Practice
• Experience in Chronic disease management
• Experienced in practice nurse treatment room duties

Qualifications

Essential

• Qualified nurse - UK professional registration

Desirable

• V300 Nurse Prescriber

Skills

Essential

• Excellent communication skills
• Effective time management skills
• Excellent interpersonal skills

Desirable

• Knowledge of Emis clinical system
• Good leadership skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rope Green Medical Centre

Address

Rope Lane

Shavington

Crewe

CW2 5DA

United Kingdom

Employer's website

https://www.ropegreenmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Responsibilities

Administrative:

• To have a thorough knowledge of all Practice procedures
• To work in accordance with written protocols
• Pulling/filing of notes as necessary
• Filing post in medical records
• Fax and photocopy as requested

Reception

• Open and close the practice according to Practice procedures
• Book, cancel or amend appointments for patients
• Handle prescription requests in accordance with Practice protocol
• Deal with patient enquiries
• Take messages and enter information onto appropriate systems
• Deal with test results
• Maintain stationary stocks in reception and GP consultation rooms
• Ensure reception area is clean and tidy

Information Technology

• Registration of new patients – computer data entry and medical records
• Process change of address
• Registration of patients for online services

Telephone

• have a working knowledge of the telephone system
• Receive incoming telephone calls, record messages accurately and make contact with other members of the healthcare team

Other Tasks

• general clerical or administrative duties as required

The job description is not an exhaustive list of duties. Receptionists are required to be adaptable and willing to undertake a wide range of duties within the practice. The job description will be reviewed and updated on a regular basis to ensure the business needs of the Practice are met.

Person Specification

Experience

Essential

• Good communicator (verbal & written), ability to work autonomously when required, ability to relate to the interviewing team and personality to match the culture of practice, pleasant and professional manner.

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beeches Green Surgery

Address

Beeches Green

Stroud

Gloucestershire

GL5 4BH

United Kingdom

Employer's website

https://www.beechesgreensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The duties of the post holder are to provide a full range of general medical services as contained within the National Health Services (Primary Care) Act 1997 and which will include: Face to Face appointments, telephone consultations and queries, triaging, video consultations, prescribing (including checking and authorising repeat prescriptions and dealing with queries), patient test results, QOF reviews, patient medical reports on behalf of the Practice as well as referral letters and other paperwork and correspondence in a timely manner.

As a Salaried GP for Beacon, you would be expected to support the partners of Beacon Medical Group in providing all Primary Medical Services in line with contractual and regulatory frameworks. There is also an expectation that you will support the Board and Beacon Medical Groups vision encompassing the NHS Strategy for Primary Care and diversification of services outside the core business.

As a Group we want to build our reputation. As an integral part of us, it is expected that you will help support and input into the aims of the Group in areas of clinical governance, good practice, quality outcomes framework, enhanced services, practice audit, referral review and any other improvement plans as determined by the Board.

As a member of our clinical team, it is expected that you maintain and keep good standards of clinical records on SystmOne and abide by Group policy, clinical templates, and protocols at all times. We can provide full training if you feel that you would like more support and will ensure that you are fully up to speed on our processes for record keeping.

You will also be expected to utilise and develop any skills for the improvement of services to patients, such as minor operations, child health surveillance, family planning training etc and the group encourages active engagement in developing and delivering new services. This will be subject to presentation of the appropriatecertificates and update of relevant courses, which the Group will fully support if appropriate and in line with the groups aims.

Clinical Duties

The practice operates a total triage system for all Routine and Urgent GP appointments. GP appointment requests are made by phone and online consultation. GPs are supported by a team of allied health professions to provide same day urgent care and some routine care such as care provided by MSK First Contact Physiotherapists. A Duty GP undertakes the role of lead clinician each day and you will be expected to undertake a pro rate share of duty clinics, covering the role of duty GP during practice contracted operating hours.

In accordance with the practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including; remote consultations, telephone consultations and queries, triaging, video consultations, face to face appointments, prescribing (including checking and authorising repeat prescriptions and dealing with queries), patient test results, patient medical reports on behalf of the Practice as well as referral letters and other paperwork and correspondence in a timely manner.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Assessing the health care needs of patients with undifferentiated and undiagnosed problems

Screening patients for disease risk factors and early signs of illness

Clinical duties will include consulting people with acute conditions, on-going chronic conditions which will also include reviews based on the QOF and you will be expected to add the relevant coding to any patient file and report any errors. The Group will provide any QOF training on request.

Your clinical duties may also include delivery of enhanced services such as minor ops, implant fitting or clinical research. These clinics will be arranged with the Operational Managers and agreed in advance. Such clinics are available to the full practice population and are not limited to one GPs registered patients.

Record clear and contemporaneous consultation notes to agreed standards using IT systems. Compile and issue computer-generated acute and repeat prescriptions including EPS.

Prescribe in accordance with locally agreed or nationally agreed prescribing formulary. Work in accordance with all relevant clinical guidelines, pathways, and protocols, including agreed standard data entry processes.

You will undertake home visits to support housebound patients and those who it is determine need a home visit; home visits are allocated on a fair share basis and where possible you will be allocated patients on your registered list, however allocation is not limited to one GPs registered patients.

You will be providing telephone and face to face consultations in the morning and in the afternoon, plus you will take your share of extra consultations where demand is excessive in line with practice operational procedures.

You are expected to follow up results, x-rays, correspondence related to your allocated clinical list of patients and also those that you have generated yourself (investigations and queries related to your consultations), in line with good practice as recommended by GMC.

The post holder may have tasks or responsibilities delegated to them, appropriate to their level of competence. They may also be expected to delegate tasks or responsibilities to other staff, as appropriate.

Undertake a rotation of duty cover, online consultation sifting cover, and extended access cover.

QOF clinics are allocated periodically throughout the year and are booked face to face clinics. Amendments to normal programmed activities are made based on the number of QOF appointments required.

Student supervising. Amendments are made to normal activities where supervision of students is required.

Patient List Allocation

The Group operates an own patient list as we strongly believe this enhances patient care. Your patient list will be allocated to you. As a guide the current list size is based on 220 per session.

The Group may seek to increase or reduce that number according to current patient numbers, however we will always use the principles of equality of list sizes and pro rata list size according to that of a current full-time practitioner.

Administration/paperwork

The Board and Partners believe that the job plan allows sufficient time in the job plan to complete all administrative duties related to your clinical work, recognising the fact that all practitioners work at different rates.

Referrals should be completed on a daily basis in line with Group policy.

Investigations and referrals should be completed and associated documentation delay within appropriate timescales or communicated to a colleague if you are prevented from keeping within the appropriate timescales.

Results are normally communicated either electronically or by letter, you will be expected to action these for your allocation of patients. Remote working GPs who do not have their own patient list will be allocated a share of admin workload for GPs not working that day.

You will be expected to complete examinations and reports for any external agency in line with agreed policy and those expected under the PMS contract on patients known to you. Additionally, you may be expected to complete reported requested by other parties such as insurance companies, OFSTED, and employers.

You will be expected to use appropriate processes for computerised record keeping including computerised clinical templates and protocols as well as ensuring that significant information as determined by the practice is recorded accurately e.g. all QOF domains. You will take part in reconciling information input periodically.

Group and Continual Professional Development

We value your continual professional development and professionalism and to that end we will allocate time for mentoring, buddying and peer support. We encourage open dialogue and conversation that will assist you with your personal development and growth.

The Group is committed to the highest standards of evidence-based medicine and supporting colleagues in achieving this. You will be encouraged to participate in discussions on clinical practice standards, developing practice protocols, mutual professional support for individual practitioners and colleagues, audit, significant event reporting and analysis, meetings with external colleagues in the locality, ICBs, when these occur, it is accepted that adjustments to clinical workload will be required. We really value opportunities for you to share knowledge through effective team working which will enhance your development.

The Group has access to an online training platform, and you will be given log in access to the site and expected to undertake all Group mandatory training. This is in addition to your own contractually obliged professional training. It is expected that you attend Group training sessions delivered on site when you are able. (In date relevant training certificates will be considered in place of completion of online training modules)

Study leave is detailed in your contract and will be added to your annual leave allocation. It is expected that study leave is used for mandatory and personal development training.

Individually agreed areas of particular interest or responsibility

In order to support your development and learning we will encourage you to become responsible for particular areas of practice development.

We want you to feel that you can utilise your skills, particular expertise, and interest. You may have the opportunity to develop and provide an additional clinical service which enhances the Group, and we will support you with formalised contractual arrangements once mutual agreement is reached.

Your timetable is negotiable and will be agreed upon your appointment. Any changes will be fully agreed with you.

Person Specification

Qualifications

Essential

• Be a qualified GP with full registration with the GMC and included on the NHS Performers List.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Operations, Premises and Facilities

• Maintain oversight of the condition, safety, security and functionality of all three practice premises.
• Coordinate and monitor practice maintenance, ensuring issues are identified, prioritised and resolved appropriately.
• Arrange and oversee appropriate servicing, inspection and maintenance contracts, using competent and appropriately qualified contractors where required.
• Liaise with tradespeople, contractors, suppliers and external organisations and ensure work is completed to an appropriate standard and within agreed timescales.
• Oversee cleaning arrangements, window cleaning, carpet cleaning, waste management, shredding and other premises-related contracts.
• Manage and monitor issues relating to drainage, plumbing, boilers, lifts, car parks and other building infrastructure.
• Maintain appropriate records of servicing, inspections, certificates, contracts and remedial works.

Health Safety and Compliance

• Support the practice in meeting its obligations under relevant health and safety legislation, CQC requirements, NHS England guidance and other statutory or contractual requirements.
• Coordinate annual health and safety, security, access/egress and clinical waste audits, ensuring that recommendations and actions are appropriately addressed.
• Maintain and review relevant risk assessments, including COSHH and premises-related risks.
• Oversee fire safety arrangements, including servicing of fire equipment and completion of required checks.
• Coordinate Legionella monitoring and testing and ensure appropriate remedial action is taken where required.
• Ensure appropriate arrangements are in place for PAT testing, medical device calibration, centrifuge servicing and other equipment checks.
• Maintain oversight of infection prevention and control requirements relating to the practice environment and premises.
• Ensure appropriate records and evidence are maintained to demonstrate compliance during internal and external audits or inspections.
• Escalate significant risks, compliance concerns or overdue actions promptly to the Practice Manager.

Regulatory & Statutory Requirements

• Maintain an up-to-date compliance schedule covering statutory inspections, servicing, testing, audits, certificates and contractual requirements.
• Monitor requirements arising from CQC, NHS England, the GMS contract, local commissioning arrangements, legislation, statutory guidance and national primary care requirements.
• Coordinate the review and updating of relevant practice policies and procedures.
• Monitor and action relevant alerts, including NHS, cyber security, safety and operational alerts.
• Ensure that appropriate evidence is retained to demonstrate that required actions have been completed.
• Coordinate relevant premises documentation including EPC/DEC requirements, EIHR and six-facet survey inspections.
• Ensure appropriate arrangements are in place for music licensing, waste transfer documentation and other statutory or contractual obligations.

Premises Security & Business Continuity

• Maintain oversight of premises security across all three sites.
• Manage keyholder arrangements and ensure appropriate access controls are maintained.
• Oversee alarms and other security systems, including servicing and maintenance.
• Coordinate security audits and ensure identified actions are addressed.
• Identify premises-related risks that could affect service continuity and escalate these appropriately.
• Work with the Practice Manager and wider Leadership Team to support business continuity and resilience arrangements.

Equipment, Assets & Infrastructure

• Maintain an accurate practice asset register and ensure appropriate servicing, maintenance and replacement arrangements are identified.
• Coordinate calibration and servicing of relevant clinical and non-clinical equipment.
• Ensure equipment requiring specialist inspection or maintenance is referred to appropriately qualified providers.
• Oversee maintenance of equipment such as wheelchairs, couches and centrifuges.
• Monitor the condition of practice infrastructure and identify potential future maintenance or replacement requirements.

Contracts, Suppliers & Contractors

• Maintain a central record of premises, facilities, compliance and maintenance contracts.
• Undertake regular supplier and contractor reviews to ensure services remain appropriate, effective and value for money.
• Obtain quotations and arrange contractors where specialist work is required, in accordance with practice procedures.
• Ensure contractors provide appropriate certification, documentation and evidence of completed work.
• Monitor contractor performance and escalate concerns where standards or timescales are not met.
• Coordinate annual rent reviews and liaise with relevant landlords or property representatives as required.

Environmental & Sustainability Responsibilities

• Support implementation and ongoing development of the practice Green Plan.
• Identify opportunities to improve environmental sustainability, energy efficiency, waste management and resource use across the practice.
• Monitor relevant premises and environmental requirements and support the practice in meeting applicable NHS and local expectations.

Information, Risk & Assurance

• Maintain effective compliance and risk registers, ensuring actions have clear ownership and deadlines.
• Provide regular updates to the Practice Manager and Leadership Team on outstanding compliance actions, risks and areas requiring investment.
• Prepare appropriate documentation and evidence for CQC inspections, audits, reviews and internal governance processes.
• Ensure that compliance information is accurate, accessible and kept up to date.
• Work collaboratively with clinical and operational leads where compliance responsibilities overlap.
• Support the practice in developing a culture where health, safety, compliance and risk management are everyone's responsibility.
• Undertake other duties commensurate with the role and level of responsibility, as required by the GP Partners or Managing Partner.

General Leadership Responsibilities

• Act as an active member of the Mortimer Medical Practice Leadership Team.
• Work collaboratively with the Practice Manager, Assistant Practice Manager and other managers and clinical leads.
• Provide practical advice and guidance to colleagues on premises, operational and compliance matters.
• Take ownership of issues within the scope of the role and follow them through to resolution.
• Identify opportunities to improve systems, processes and the working environment.
• Maintain confidentiality and comply with practice policies and procedures.
• Attend all relevant leadership and wider practice meetings as required.

Place of Work:

The usual place of work for this role will be Leintwardine Surgery, which will serve as the postholder's primary base. However, given the nature of the role, regular travel between Kingsland, Orleton and Leintwardine will be required to oversee premises, compliance, health and safety and operational requirements consistently across all three sites.

This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.

We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Person Specification

Skills

Essential

• Excellent organisational and time-management skills, with strong attention to detail.
• Ability to maintain effective compliance schedules, records and action plans.
• Strong communication and interpersonal skills, with the ability to work effectively with colleagues, contractors and external organisations.
• Ability to coordinate and manage contractors and suppliers effectively.
• Strong problem-solving skills, with a practical and solutions-focused approach.
• Ability to identify potential risks and take appropriate action or escalate where necessary.
• Good general IT skills and confidence using digital systems to maintain records and monitor compliance.
• Ability to interpret policies, guidance and regulatory requirements and translate these into practical actions.
• Ability to prioritise and manage multiple tasks across three sites.

Desirable

• Knowledge of CQC requirements and the regulatory environment within general practice.
• Knowledge of NHS England and primary care contractual requirements.
• Experience using compliance management systems or digital audit platforms.
• Experience of developing risk registers, compliance trackers or audit programmes.

Qualities and Attributes

Essential

• Highly organised, methodical and conscientious.
• Proactive, reliable and willing to take ownership of issues from identification through to resolution.
• Practical and resourceful, with the confidence to find solutions rather than simply identify problems.
• Strong attention to detail and commitment to maintaining accurate records and evidence.
• Approachable and able to build positive working relationships with colleagues at all levels.
• Confident and professional when dealing with contractors, suppliers and external organisations.
• Able to work independently while recognising when to seek guidance or escalate concerns.
• Calm and resilient, with the ability to manage competing demands in a busy environment.
• Committed to high standards of safety, compliance and patient care.
• Flexible and willing to travel between all three practice sites as required.
• Comfortable being a visible and active member of the Leadership Team.

Desirable

• A genuine interest in improving the working environment and operational efficiency of the practice.
• An interest in sustainability and reducing the environmental impact of healthcare services.
• Experience of working in a rural or community-focused organisation.

Experience

Essential

• Experience of working in an operational, facilities, compliance or administrative management role.
• Experience of coordinating contractors, suppliers and external organisations.
• Experience of maintaining records, schedules, certificates and compliance documentation.
• Experience of identifying issues, assessing risks and ensuring appropriate actions are completed.
• Experience of managing competing priorities and working to deadlines.
• Experience of working collaboratively with colleagues across an organisation.

Desirable

• Experience within primary care, healthcare or another regulated environment.
• Experience of working with CQC requirements or other healthcare regulatory frameworks.
• Experience of premises management across multiple sites.
• Experience of coordinating health & safety, fire safety, Legionella, COSHH or infection prevention and control requirements.
• Experience of working with NHS England, ICBs or other healthcare commissioning organisations.

Qualifications

Essential

• This is not intended to be an exhaustive list of responsibilities. This is a role which requires flexibility and adaptability, and it is expected that you will participate in a wide range of activities which are appropriate to your position, level of expertise and employment grade.
• We may close this vacancy early if we receive a sufficient number of suitable applications, so early application is encouraged.

Desirable

• Health & Safety qualification or training.
• IOSH, NEBOSH or equivalent qualification.
• Qualification or training relating to facilities, compliance, risk management or infection prevention and control.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mortimer Medical Practice

Address

Kingsland

Leominster

Herefordshire

HR6 9QL

United Kingdom

Employer's website

https://www.mortimergpsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

** For details of the job description and person specification for this role please refer to the attached job description **

Person Specification

Personal Qualities & Attributes

Essential

• Demonstrates integrity, discretion, confidentiality and professionalism.
• Resilient and confident when managing conflict, challenge and emotionally sensitive situations.
• Committed to continuous professional development and maintaining up-to-date professional knowledge.
• Demonstrates a commitment to equality, diversity and inclusion, promoting a respectful and inclusive culture.
• Leads by example, demonstrating professionalism and accountability.

Qualifications & Knowledge

Essential

• CIPD Level 5 qualification or equivalent professional experience.
• Up-to-date specialist knowledge of UK employment legislation, ACAS guidance and HR best practice.
• Knowledge of safeguarding principles and their application within people services.
• Knowledge of safer recruitment practices and their application within recruitment processes.
• Understanding of workforce planning, organisational development, employee engagement and culture improvement approaches.

Desirable

• CIPD Level 7 qualification or working towards.
• Experience of working within a healthcare or charity organisation.

Skills & Abilities

Essential

• Excellent communication, influencing and relationship-building skills, with the ability to manage sensitive situations confidently and professionally.
• Ability to interpret legislation, policy and best practice, applying sound professional judgement to support decision-making in complex situations.
• Ability to design and deliver engaging training and guidance that builds manager capability and supports the consistent application of HR policies and procedures.
• Ability to manage competing priorities and deliver results independently in a changing environment
• Ability to analyse workforce information and present findings and recommendations clearly to managers and senior leaders.

Experience

Essential

• Significant generalist HR experience, including the management of complex employee relations cases and the provision of professional advice to managers and senior leaders.
• Experience of leading, managing and developing a team or service area.
• Experience of developing, reviewing and implementing HR policies, procedures and service improvements in line with legislation and best practice.
• Experience of supporting payroll processes and working with outsourced payroll providers.
• Experience of developing or supporting initiatives that improve employee wellbeing, engagement or organisational culture.
• Experience of leading or contributing to workforce, change or service improvement projects.

Desirable

• Experience of supporting or managing volunteer services, including recruitment, safeguarding and engagement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Wigan and Leigh Hospice

Address

Wigan & Leigh Hospice

Kildare Street

Hindley

Wigan

Greater Manchester

WN2 3HZ

United Kingdom

Employer's website

https://www.wlh.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

To take clinical responsibility for registered patients and maintain appropriate records of treatment given and NHS services provided.

Offer and carry out consultations and where appropriate, physical examinations for the purposes of identifying and reducing the risk of illness, disease or injury, including immediately necessary and temporary patients.

• In accordance with Practice timetable, as agreed, the post-holder will make themselves available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork and correspondence in a timely fashion.

• Give advice to patients on general health matters and in particular about the significance of risk activities i.e. use of tobacco, consumption of alcohol and the misuse of drugs or solvents.

• Offer and provide, as appropriate, to individual patient needs, all immunisations which are currently available as part of GMS.

• Arrange for the referral of patients, as appropriate, for the provision of any other services.

Person Specification

Qualifications

Essential

• Medical Degree
• Qualified GP

Desirable

• Can be discussed at interview

Experience

Essential

• Experience of working in a busy practice alongside a multi-disciplinary team.

Desirable

• Can be discussed at interview

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Bellevue Surgery

Belle Vue Terrace

NEWPORT

Gwent

NP20 2WQ

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

Leadership

Implement the strategic vision and business plans for urgent care and GP OOH services in line with organisational objectives and national urgent care policy.

Represent the organisation in local Integrated Care System (ICS), Urgent and Emergency Care Network, and system resilience meetings.

Lead service redesign and transformation initiatives to improve patient access, flow, and outcomes.

Identify opportunities for service development, income generation, and new contract opportunities.

Operational Management

Oversee the day-to-day operational delivery of urgent care and OOH services, including rostering, capacity planning, and demand management across multiple contracts.

Oversee workforce planning to ensure safe staffing levels of clinical and non-clinical staff across commissioned delivery times.

Manage service budgets, ensuring cost-effective use of resources and delivery within financial targets.

Monitor and report on key performance indicators (KPIs), national quality requirements (NQRs), and contractual key performance targets to commissioners and the Board.

Lead on business continuity and surge/escalation planning for periods of high demand (e.g. winter pressures, pandemics).

Clinical Governance and Quality

Ensure robust clinical governance frameworks are embedded across all services, including incident reporting, complaints management, and safeguarding processes.

Work with the Medical and Clinical Leads to ensure clinical staff are appropriately trained, supervised, and fit to practice.

Oversee clinical audit processes, quality improvement projects, and patient safety initiatives.

Ensure compliance with CQC standards and support inspection readiness and follow-up action planning.

Oversee incidents/complaints investigated under the Patient Safety Incident Response Framework (PSIRF) ensuring learning is embedded across the service.

Workforce Leadership

Provide visible, supportive leadership to multidisciplinary teams, fostering a culture of engagement, accountability, and continuous improvement.

Lead on recruitment, retention, and workforce development strategies to address rota gaps and staffing sustainability challenges.

Manage performance, conduct, and capability issues in line with HR policies.

Champion staff wellbeing and support initiatives across high-pressure environments.

Stakeholder and Partnership Management

Build and maintain effective relationships with commissioners (ICBs), NHS 111, ambulance trusts, acute providers, primary care networks, and other system partners.

Support Business Delivery Managers in contract review meetings and respond to commissioner queries as necessary.

Person Specification

Experience

Essential

• Educated to degree level or equivalent experience in a relevant healthcare management field.
• A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
• A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
• Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
• Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
• Prior experience as a CQC Registered Manager within a comparable service.
• Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
• Experience of clinical governance, risk management, and quality improvement methodologies.

Desirable

• Educated to degree level or equivalent experience in a relevant healthcare management field.
• A minimum of 5 years' experience working in a regional or equivalent role within an NHS-commissioned service
• A minimum of 2 years working within an Urgent/Unscheduled Care or Out-of-Hours environment.
• Demonstrable experience of leading multidisciplinary teams across a 24/7 service.
• Strong understanding of NHS urgent and emergency care policy, GP OOH contractual requirements, and CQC regulatory standards.
• Prior experience as a CQC Registered Manager within a comparable service.
• Proven track record of managing budgets, workforce planning, and rota management in a high-volume, high-pressure environment.
• Experience of clinical governance, risk management, and quality improvement methodologies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Partnering Health Ltd

Address

Ailsa House, 3 Turnberry House,

Parkway, Solent Business Park,

Whiteley

PO15 7FJ

United Kingdom

Employer's website

https://www.phlgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Greet patients warmly and assist them with the check-in process.
• Manage incoming calls, schedule appointments, and handle patient inquiries.
• Maintain accurate patient records and update information as necessary.
• Process patient registrations and verify patient details.
• Coordinate with medical staff to ensure efficient patient flow and communication.
• Handle administrative tasks such as filing, data entry, and managing correspondence.
• Ensure the reception area is organised and welcoming for patients.
• Comply with all health regulations and maintain confidentiality of patient information.
• Process referrals to community and secondary care.
• Action incoming prescription requested from patients, pharmacies and other healthcare professionals.

Person Specification

Experience

Desirable

• Previous experience of working within and admin/receptionist role within General Practice
• Previous experience using EMIS, Docman, Accurx

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

HT Practice

Address

156 Stockport Road

Ashton Under Lyne

OL7 0NW

United Kingdom

Employer's website

https://htpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

1. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

Person Specification

Qualifications

Essential

• A good standard of education with an expectation of having both GCSE Maths and English at Grade C (Level 4) or above, or Functional Skills Level 2 in Maths and English

Desirable

• NVQ Level 2 in Health and Social Care

Experience

Essential

• Experience of working with the general public

Desirable

• Experience of working in a healthcare setting
• Experience of administrative duties

Knowledge and Skills

Essential

• Excellent communication skills and effective in communicating and understanding patient needs
• Competent in the use of MS Office and Outlook
• Ability to use own initiative, discretion, and sensitivity
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity
• Ability to work as a team member and autonomously
• Excellent communication skills and effective in communicating and understanding patient needs
• Clinical IT system user skills and the ability to record accurate notes
• Effectively utilise resources
• Punctual and committed to supporting the team effort
• High levels of integrity and loyalty
• Clear, polite telephone manner
• Flexible and cooperative
• Motivated
• Understanding of safeguarding adults and children
• Knowledge of and ability to work to key policies and procedures

Desirable

• Problem solver with the ability to process information accurately and effectively, interpreting data as required
• Good organisational skills
• Chaperone procedure
• Demonstrate personal accountability, emotional resilience and work well under pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Operations and Service Delivery

• Coordinate the operational delivery of PCN services and programmes.
• Support the implementation of PCN priorities and strategic objectives.
• Develop and maintain effective systems and processes to improve efficiency across the network.
• Monitor progress against agreed work plans and objectives.
• Identify operational risks and escalate issues appropriately.
• Support service development and quality improvement initiatives across member practices.

Workforce Planning and Development

• Lead workforce planning activities across the PCN.
• Coordinate the effective deployment and utilisation of ARRS-funded roles.
• Monitor workforce capacity, utilisation and productivity.
• Support recruitment, onboarding and retention initiatives.
• Work with practices to identify workforce gaps and opportunities for service improvement.
• Develop workforce reports and recommendations to inform decision-making.
• Support workforce development and training programmes.

Performance and Reporting

• Monitor delivery against PCN contractual requirements and agreed priorities.
• Analyse workforce, activity and service data to identify trends and opportunities for improvement.
• Support the development of performance dashboards and reporting frameworks.
• Provide assurance reports to the Clinical Director and PCN Board as required.

Project and Change Management

• Coordinate the implementation of new services, initiatives and projects.
• Support the delivery of transformation and service redesign programmes.
• Track project milestones, risks and outcomes.
• Facilitate collaboration between practices and stakeholders to support successful implementation.
• Promote a culture of continuous improvement across the network.

Essential

• Experience in healthcare, primary care or NHS settings
• Experience of workforce planning or operational management
• Strong project management and organisational skills
• Excellent communication and stakeholder management skills
• Ability to analyse and interpret performance data

Desirable

• Experience of working with GP practices or Integrated Care Systems.
• Knowledge of Primary Care Networks and PCN DES requirements.

Person Specification

Qualifications

Essential

• Educated to GCSE Standard
• Evidence of continuing professional development.

Experience

Essential

• Experience of operational management within healthcare, primary care, NHS or a comparable environment.
• Experience of workforce planning, coordination or resource management.
• Experience of leading projects and service improvement initiatives.
• Experience of working with multiple stakeholders and managing competing priorities.
• Experience of analysing and interpreting performance data.

Skills and knowledge

Essential

• Excellent organisational and planning skills.
• Strong project and programme management abilities.
• Ability to build effective relationships across organisations.
• Strong communication and influencing skills.
• Ability to interpret data and produce meaningful reports.
• Strong problem-solving and decision-making skills.
• Good understanding of workforce challenges within primary care.

Desirable

• Knowledge of Primary Care Networks and PCN DES requirements.
• Understanding of the Additional Roles Reimbursement Scheme (ARRS).
• Experience of workforce transformation programmes.
• Experience of working with GP practices or Integrated Care Systems.

Personal Attributes

Essential

• Proactive and self-motivated.
• Collaborative and relationship focused.
• Adaptable and resilient.
• Solution-oriented with a focus on delivery.
• Committed to improving patient services and supporting primary care teams.
• Full clean driving licence, ability to travel across sites

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder is a GP Assistant or Medical Assistant.

The post-holder will report to the Practice Manager and the Clinical Lead, supporting the GP team to ensure the efficient provision of medical services and clinics by performing several more routine administrative and clinical duties. This will allow the GPs to utilise their own time more effectively towards greater patient focused activities.

Additionally, this role will support both the nursing and administrative teams in the delivery of clinical and administrative services, working as part of the practice multidisciplinary team, delivering care within their scope of practice to the entitled patient population.

Utilising the NHS Health Education England GPA Competency Framework, the post-holder working within general practice/primary care will provide capabilities within care, administration, clinical, communications and health records management.

Primary key responsibilities

The following are the core responsibilities of the GP Assistant in delivering health services. There may be, on occasion, a requirement to carry out other tasks and this will be dependent upon factors such as workload and staffing levels:

a. Provide support to GPs by taking patient history and baseline observations prior to the patient seeing the GP

b. Completing simple clinical observations / investigations as directed locally, such as dipstick urine, blood pressure, ECG and phlebotomy

c. Facilitate routine and 24-hour BP monitoring, advising patients accordingly

d. Carry out BMI checks as directed

e. Act as a chaperone as required

f. When trained, to support the GP with immunisations

g. Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.

h. Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes

i. Support the delivery of QOF, incentive schemes, QIPP and other quality or cost effectiveness initiatives

j. Support practice patients by arranging appointments, onward referrals, clinical tests and follow up appointments.

k. Explain treatment procedures to patients

l. Develop and agree a personal development plan utilising a reflective approach to practice, operating under appropriate clinical supervision

m. Support GPs in liaising with external agencies such as helping to arrange patient admission while the GPs continue with the consultation.

n. Provide coordination and navigation for people and their carers across health and care services, working closely with Social Prescribing Link Workers, health and wellbeing coaches, and other primary care professionals

o. Undertake all mandatory training and induction programmes

p. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed

q. Contribute to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes

r. Support patients to adopt health promotion strategies that promote healthy lifestyles and apply principles of self-care

s. Review the latest guidance ensuring the organisation conforms to NICE, CQC etc.

t. Be responsive to the changing needs of patients and service provision in terms of scope and nature of clinical practice

u. Prioritise, organise and manage own workload in a manner that maintains and promotes quality

v. To produce accurate, contemporaneous and complete clinical records

w. Support in the delivery of enhanced services and other service requirements on behalf of the organisation

x. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

y. Participate in the management of patient complaints when requested to do so and participate in the identification of any necessary learning brought about through incidents and near-miss event

z. Contribute to and embrace the spectrum of clinical governance

aa. Maintain a clean, tidy, effective working area at all times

Person Specification

Qualifications

Essential

• * GCSE grade A to C in English and Maths
• * Completed, working towards or the willingness to complete the HEE General Practice Assistant (GPA) Competency Framework

Desirable

• * Phlebotomy certification
• * Vaccination certification
• * Other clinical skills certification

Experience

Essential

• *Experience of working in a primary care setting
• *Experience of working within a higher admin function role in a GP practice
• *Experience of working in a healthcare setting

Desirable

• *Understanding and knowledge of healthcare provision in GP surgeries, QOF, Enhanced Services and national standards that inform practice (NSF, NICE Guidelines)
• *An appreciation of the new NHS landscape including the relationships between the practice, PCN and the commissioners

Knowledge and skills

Essential

• *Good organisational skills, enthusiastic and dynamic member of the team
• *Ability to work within own scope of practice and understanding when to escalate to GPs
• *Good clinical system IT knowledge (EMIS or SystmOne)
• *Ability to record accurate notes and records
• *Can process primary care incoming and outcoming documents; triaging according to need and filing where appropriate
• *Has a good knowledge of and experience using read codes to record accurate information in patient notes
• *Problem solver with the ability to process information accurately and effectively, interpreting data as required

Desirable

• * Good IT skills
• * Can effectively utilise resources to enhance their work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Gordon Street Surgery

Address

72 Gordon Street

Burton-on-trent

Staffordshire

DE14 2JA

United Kingdom

Employer's website

https://www.gordonstreetsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Key duties and responsibilities

• Patient facing Long term condition clinics (where appropriate).
• See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g. COPD, asthma, Diabetes).
• Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e. medicines optimisation).
• Make appropriate recommendations to Senior Pharmacists or GPs for medicine improvement.

Telephone or Patient facing Clinical Medication Review

• Undertake clinical medication reviews with patients and produce recommendations for senior clinical pharmacist team leader, nurses and/or GP on prescribing and monitoring.

Telephone or Patient facing care home medication reviews

• Undertake clinical medication reviews with patients and produce recommendations for the senior clinical pharmacist, nurses or GPs on prescribing and monitoring. Work with care home staff to improve safety of medicines ordering and administration.
• Domiciliary clinical medication review
• Undertake clinical medication reviews with patients and produce recommendations for the senior clinical pharmacists, nurses and GPs on prescribing and monitoring. Attend and refer patients to multidisciplinary case conferences.

Management of common/minor/self-limiting ailments

• Managing caseload of patients with common/minor/self-limiting ailments while working within a scope of practice and limits of competence.
• Signposting to community pharmacy and referring to GPs or other healthcare professionals where appropriate
• Provide patient facing clinics for those with questions, queries and concerns about their medicines in the practice
• Telephone medicines support
• Provide a telephone help line for patients with questions, queries and concerns about their medicines.

Medicine information to practice staff and patients

• Answers relevant medicine-related enquiries from GPs, other practice staff, other healthcare teams (e.g. community pharmacy) and patients with queries about medicines.
• Suggesting and recommending solutions.
• Providing follow up for patients to monitor the effect of any changes

Unplanned hospital admissions

• Review the use of medicines most commonly associated with unplanned hospital admissions and readmissions through audit and individual patient reviews.
• Put in place changes to reduce the prescribing of these medicines to highrisk patient groups.
• Management of medicines at discharge from hospital
• To reconcile medicines following discharge from hospitals, intermediate care and into care homes, including identifying and rectifying unexplained changes and working with patients and community pharmacists to ensure patients receive the medicines they need post discharge.
• Set up and manage systems to ensure continuity of medicines supply to highrisk groups of patients (e.g. those with medicine compliance aids or those in care homes).

Signposting

• Ensure that patients are referred to the appropriate healthcare professional for the appropriate level of care within an appropriate period of time e.g. pathology results, common/minor ailments, acute conditions, long term condition reviews etc.

Repeat prescribing

• Produce and implement a practice repeat prescribing policy.
• Manage the repeat prescribing reauthorisation process by reviewing patient requests for repeat prescriptions and reviewing medicines reaching review dates and flagging up those needing a review.
• Ensure patients have appropriate monitoring tests in place when required.

Risk stratification

• Identification of cohorts of patients at high risk of harm from medicines through pre-prepared practice computer searches. This might include risks that are patient related, medicine related, or both.

Service development

• Contribute pharmaceutical advice for the development and implementation of new services that have medicinal components (e.g. advice on treatment pathways and patient information leaflets).

Information management

• Analyse, interpret and present medicines data to highlight issues and risks to support decision making.

Medicines quality improvement

• Undertake clinical audits of prescribing in areas directed by the GPs, feedback the results and implement changes in conjunction with the practice team.

Medicines safety

• Implement changes to medicines that result from MHRA alerts, product withdrawal and other local and national guidance.
• Implementation of local and national guidelines and formulary recommendations
• Monitor practice prescribing against the local health economys RAG list and make recommendations to GPs for medicines that should be prescribed by hospital doctors (red drugs) or subject to shared care (amber drugs).
• Assist practices in seeing and maintaining a practice formulary that is hosted on the practices computer system.
• Auditing practices compliance against NICE technology assessment guidance.

Person Specification

Qualifications

Essential

• Bachelor's degree in Pharmacy,
• Registered with the General Pharmaceutical Council (GPhC)
• Commitment to undertaking the CPPE pathway training, followed by Independent Prescribing qualification.

Desirable

• CPPE (or equivalent) trained or already on the pathway
• Independent prescribing qualification

Experience

Desirable

• Experience in working with computerised health care systems.
• At least 1 year post-qualification experience in General Practice, hospital or community pharmacy.
• Previous experience of working in triage or an unscheduled care service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North Wilts Border PCN Ltd Company

Address

Tinkers Lane Surgery

Tinkers Field

Royal Wootton Bassett

Swindon

Wiltshire

SN4 7AT

United Kingdom

Employer's website

https://northwiltsborderpcn.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Strategic Leadership

• Support the Clinical Director and PCN Board in delivering the Network's strategic objectives.
• Provide professional advice on operational, governance and organisational matters.
• Support the development and review of the PCN's annual business plan and work programme.
• Ensure that agreed priorities are translated into clear operational actions.
• Identify opportunities to improve efficiency, collaboration and service delivery across the Network.

Governance and Board Support

• Attend and support PCN Board meetings.
• Prepare agendas, reports and supporting documentation in conjunction with the Clinical Director.
• Ensure accurate minutes and action logs are maintained.
• Monitor progress against Board decisions and agreed actions.
• Maintain governance documentation, policies and organisational records.
• Support compliance with the PCN DES, national guidance and local contractual requirements.
• Maintain oversight of the PCN risk register and ensure risks are appropriately escalated.

Line Management and Professional Support

• Provide line management for the PCN Operations & Workforce Lead.
• Hold regular one-to-one meetings to review progress, priorities and wellbeing.
• Support objective setting, performance development and annual appraisal.
• Provide mentoring, coaching and professional guidance.
• Support the resolution of operational challenges and remove barriers to delivery.
• Escalate significant issues to the Clinical Director where appropriate.

Performance Oversight

• Review delivery against the PCN's objectives, contractual requirements and work plan.
• Monitor key performance indicators and operational reports.
• Provide assurance to the Clinical Director and Board regarding progress and delivery.
• Identify areas of risk or underperformance and work with the Operations & Workforce Lead to develop improvement plans.
• Ensure appropriate reporting arrangements are in place.

Financial Oversight

• Support oversight of PCN budgets and commissioned funding.
• Review financial reports and expenditure with the finance team.
• Support planning for investment of PCN resources.
• Ensure resources are used effectively and in line with agreed priorities

Person Specification

Qualifications

Essential

• Educated to degree level or equivalent experience
• Evidence of continuing professional development

Personal Attributes

Essential

• Professional and approachable.
• Highly organised with excellent attention to detail.
• Flexible and adaptable.
• Calm under pressure.
• Collaborative and supportive leadership style.
• Able to influence and build effective relationships.
• Committed to continuous improvement and high-quality patient care.
• Full clean driving licence, ability to travel across sites

Experience

Essential

• Significant experience of working within General Practice, Primary Care or the NHS.
• Previous experience in a Practice Manager, PCN Manager or equivalent healthcare management role.
• Experience supporting Boards, committees or senior leadership teams.
• Experience of governance, operational management and organisational development.
• Experience line managing or supervising staff.
• Experience managing multiple stakeholders and competing priorities.
• Excellent organisational and planning skills.
• Strong leadership and interpersonal skills.
• Excellent written and verbal communication.
• High-quality report writing and minute-taking skills.
• Ability to analyse information and provide clear recommendations.
• Excellent IT skills, including Microsoft Office 365.
• Ability to work independently with minimal supervision.

Skills and knowledge

Essential

• Strong understanding of Primary Care Networks and the PCN DES.
• Knowledge of NHS governance and organisational structures.
• Understanding of workforce, finance and performance management within primary care.
• Knowledge of information governance and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

FedBucks Ltd

Address

Unity Health

5 Station Road

CHINNOR

Oxfordshire

OX39 4PX

United Kingdom

Employer's website

https://www.fedbucks.co.uk/ (Opens in a new tab)