Job description

Job responsibilities

Divisional Medical Director (Psychiatry)

Join Elysium Healthcare, where clinical expertise, compassionate leadership and collaboration come together to help service users achieve meaningful recovery and positive outcomes. As Divisional Medical Director, you'll play a pivotal role in shaping the quality, safety and future direction of care across a diverse portfolio of services.

Reporting to the Chief Medical Officer, you'll be one of Elysium's most senior medical leaders, providing strategic, professional and clinical leadership across the division. As the senior medical voice, you'll influence organisational strategy, shape future models of care and drive the highest standards of clinical excellence, governance and patient safety.

This is a rare opportunity for an accomplished medical leader to influence clinical strategy, service quality, workforce development and organisational performance across a complex and diverse healthcare portfolio. You'll work in partnership with operational, nursing and multidisciplinary leaders to drive innovation, improve outcomes and support the continued development of high-quality services that change lives.

Alongside your contribution to strategic decision-making, you'll lead and develop a highly engaged and future-focused medical workforce. Through workforce planning, talent development and succession management, you'll create the conditions for doctors to thrive, grow and deliver exceptional care.

We're looking for a credible and influential senior clinician with experience operating at executive or near-executive level. You'll bring a track record of leading complex healthcare services, improving quality and performance, delivering transformation and building high-performing multidisciplinary teams. Most importantly, you'll share our commitment to delivering great healthcare and helping service users on their recovery journey achieve their fullest potential.

What You’ll Lead:

Executive, Strategic and Clinical Leadership

Provide visible and influential medical leadership across the division, shaping strategy, advising senior leaders and ensuring clinical excellence remains at the heart of decision-making. You'll champion innovative models of care, drive strategic priorities and influence the future direction of services.

Quality, Safety and Clinical Governance

Lead a culture of quality, safety and continuous improvement across the division. You'll provide oversight of clinical governance, regulatory compliance and patient safety, ensuring services consistently deliver outstanding standards of care and achieve positive outcomes for service users.

Medical Workforce and Professional Leadership

Lead the development of a high-performing, engaged and future-focused medical workforce. You'll drive workforce planning, recruitment, succession planning and professional development, while fostering a culture of clinical excellence, collaboration and leadership.

Operational Performance and Resource Management

Work in partnership with operational and clinical leaders to deliver safe, effective and sustainable services. You'll use clinical insight and performance data to improve outcomes, optimise resources and support the effective delivery of divisional objectives.

Service Development, Transformation and Innovation

Shape the future of services through innovation, transformation and service redesign. You'll ensure clinical evidence, emerging best practice and national priorities are translated into meaningful improvements that enhance quality, experience and outcomes.

Research, Education and External Partnerships

Promote innovation, education and continuous learning across the division. You'll build strong partnerships with healthcare, academic and professional organisations, represent Elysium externally and help advance clinical practice and leadership development.

About You

You'll be an accomplished and influential medical leader with the credibility, experience and strategic vision to shape healthcare at scale. You'll combine strong clinical leadership with the ability to drive transformation, develop high-performing teams and deliver exceptional outcomes for service users.

Essential

• Qualified medical doctor (MBBS, MB ChB or equivalent) with full GMC registration and a licence to practise.
• MRCPsych (or equivalent postgraduate qualification) and Specialist Registration, ideally in Psychiatry.
• Senior clinical leadership credentials, with a proven track record of overseeing complex healthcare services and multidisciplinary teams at executive or near-executive level.
• Strong understanding of clinical governance, patient safety, quality improvement and healthcare regulation.
• Successfully shaping and delivering clinical strategy, service improvement and organisational transformation.
• Expertise in workforce planning, recruitment, retention and developing medical talent.
• Outstanding communication, influencing and stakeholder engagement skills, with the ability to build effective relationships at all levels.
• Strong commercial and operational acumen, including oversight of resources and budgets.
• A strategic, collaborative and values-led approach, underpinned by a commitment to delivering outstanding care and outcomes for service users.

Desirable

• Postgraduate qualification in Healthcare Management, Leadership or a related discipline.
• A track record of delivering large-scale transformation, innovation or service redesign initiatives.
• Coaching, mentoring, talent development or reflective practice expertise.
• Involvement in research, education, academic collaboration or advancing clinical excellence.

Other Requirements: This role requires flexibility to work across multiple locations and attend meetings as needed, including occasional commitments outside normal working hours, with regular travel between sites and, where applicable, a valid UK driving licence.

What You’ll Get:

At Elysium Healthcare, we recognise that exceptional care starts with exceptional people. That's why we offer a comprehensive reward and benefits package designed to support your wellbeing, professional growth and future aspirations.

• We offer a highly competitive executive-level remuneration package, reflecting the strategic importance, scope and impact of this role.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future

Where you will be working: This role is remote, but includes frequent travel to North or South sites dependant on role applied for.

About your next employer:

With more than 8,000 colleagues and over 80 services across England and Wales, Elysium Healthcare is one of the UK's leading independent providers of mental health, neurological, learning disability, autism, children and education services. As part of Ramsay Health Care, you'll join a global healthcare organisation with more than 86,000 employees across 10 countries, providing opportunities for collaboration, development and career growth.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure.

Person Specification

Qualifications

Essential

• Qualified medical doctor (MBBS, MB ChB or equivalent) with full GMC registration and a licence to practise. MRCPsych (or equivalent postgraduate qualification) and Specialist Registration, ideally in Psychiatry.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Borehamwood

WD6 1JN

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

If you have an eye for detail and enjoy creating a safe and clean environment for some of the most vulnerable people in society, then join the team at The Bridge as a Housekeeper.

You will be an integral part of the housekeeping team at a service for The Bridge where you will be responsible for cleaning all areas of the service, including wards, office spaces, bedrooms and visitors area.

Working closely with the maintenance team you’ll ensure all areas of the service are spotless and be able to confidently deliver high standard cleaning services.

You’ll receive all necessary training to get you started and join the dedicated team, where you can make a positive difference and be part of changing lives for the better. There’s also a huge range of courses on offer to help grow and develop your career. If you have the aspiration, capability and dedication, Elysium Healthcare can give you the support and opportunities to help you achieve your career goals.

As a Housekeeper you will be:

• Maintaining required security standards of the hospital by following relevant policies and procedures as defined by the Hospital.
• An active member of the team with a range of responsibility over the day-to-day operation.
• Maintaining excellent telephone etiquette and ability to meet and greeting visitors in a professional manner.
• Establishing and maintaining good working relationships with all staff, visitors and service users.
• Helping create a positive culture.
• Undertaking any other tasks requested that are appropriate for the post.
• Attending mandatory and statutory training on an annual basis as required by Elysium Healthcare.

To be successful in this role, you will:

• Have previous experience of cleaning within a similar environment
• Enjoy cleaning and get satisfaction from a job well done
• Prioritise duties and responsibilities effectively
• Be a good communicator
• Have good attention to detail and high standards of cleanliness
• Ability to spot and resolve problems efficiently.

Where you will be working:

Lower East Street, Middlehaven, Middlesbrough, TS2 1SW

You will be working at The Bridge, a specialist inpatient neurological rehabilitation and complex care service. Working as part of a multidisciplinary team you will provide care and support for people with neurological illnesses, acquired brain and spinal cord injuries.

As a care centre, this service is a home from home offering en-suite accommodation and spacious communal areas with dedicated therapy spaces, where truly person-centred care is delivered and where each individual is at the heart of everything.

What You’ll Get

At Elysium Healthcare, we believe in taking care of the people who care for others, you’ll enjoy a comprehensive benefits package designed to support your wellbeing, growth, and future:

• Annual base salary of £25,564.50
• The equivalent of 33 days annual leave (including bank holidays) – plus your birthday off and the option to buy additional annual leave, in our annual selection window.
• Career development and training to help you achieve your professional goals
• Access to our Rewards & Benefits platform Ely-Vate; Your one-stop destination for everyday savings, exclusive benefits, and wellbeing hub!
• Wellbeing support and activities to help you maintain a healthy work-life balance
• Access to Blue Light Card, which provides a range of exclusive offers and discounts
• Life Assurance, for added peace of mind
• Stream – instant access to earned wages when you need it, plus access to save, directly from your wages, alongside financial wellbeing support.
• 24/7 GP service and second medical opinion, to ensure you are the best you can be
• Enhanced Maternity Package, so you can truly enjoy this special time
• Pension contribution, to help secure your future
• Free meals and onsite parking

About your next employer:

Elysium Health care has over 8,000 employees and a unique approach to the delivery of care. With a network of over 80 services across England and Wales covering Mental Health, Neurological, Learning Disabilities & Autism, Children & Education, there is opportunity for you to grow and move.

Elysium Healthcare is part of Ramsay Health Care with a global network that extends across 10 countries and employs over 86,000 people globally.

Elysium Healthcare follows safer recruitment of staff for all appointments and is a Disability Confident employer, committed to inclusive and accessible recruitment. It is a requirement that all staff understand it is each person’s individual responsibility to promote and safeguard the welfare of service users. All candidates will be subject to a DBS disclosure

Person Specification

Qualifications

Essential

• Previous experience of cleaning within a similar environment is required. Good communication skills and attention to detail are essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Elysium Healthcare

Address

Elysium Healthcare

Middlesbrough

TS2 1SW

United Kingdom

Employer's website

https://www.elysiumhealthcare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining core responsibilities.

You will thrive in this role if you:

• Are passionate about excellent patient care
• Enjoy innovation and problem-solving
• Are open to new ways of working in Primary Care
• Want to influence and improve service delivery
• Value teamwork, mentorship, and professional growth

If you are seeking a rewarding and career-advancing opportunity within a supportive, forward-thinking partnership, we would love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

• Vaccinations: Full Hep B history, titre levels/boosters, MMR and Varicella status required
• Right to work: Proof of UK eligibility required at interview
• References: Two references required, one from your current or most recent employer
• Employment history: Please declare any employment gaps of 6 weeks or more.
• Performers List: Applicants must be eligible for inclusion.

Person Specification

Personal Qualities

Essential

• Pleasant and supportive personality.
• Ability to perform well under pressure.
• Smart appearance.
• Resourceful.
• Flexible & Adaptable approach to work including being available to provide cover as required.

Knowledge

Essential

• Eligible to practise independently as a GP in the UK.
• Understanding of the GMS contract and QOF.
• Awareness of GP commissioning and patient choice.
• Understanding of multidisciplinary teams and ARRS roles.
• Interest in medical education and/or GP training (desirable).

Skills

Essential

• IT skills (MS Office, Internet etc) able to competently use all basic IT software.
• IT skills (Use of Clinical Systems) experienced in use of a primary care clinical software system, preferably SystmOne and other remote consultation technology.
• IT skills (systems and software) able to independently problem solve to enable effective remote working and minimise disruption to working day.
• Excellent written and verbal communication skills.
• Time Management.

Qualifications

Essential

• Full GMC registration.
• CCST in Primary Care (UK).
• Eligible to work in the UK.
• On the UK GP Performers List.
• MRCGP (desirable).
• Full UK driving licence / access to a vehicle.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

Smethwick Medical Centre

Regent Street

SMETHWICK

West Midlands

B66 3BQ

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You should refer to the supporting documents for a full JD outlining core responsibilities.

You will thrive if you enjoy a challenge of learning new skills, embracing new technologies including automation, helping patients, managing information efficiently, and enhancing IT skills with MS Word, Outlook, Excel, clinical systems and other systems.

If you are seeking a challenging, rewarding role in a growing, supportive team, wed love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements:

• Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.
• Right to work: Proof of UK working eligibility required at interview.
• References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.
• Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

Essential

• Customer service orientation.
• Excellent communication and interpersonal skills.
• Problem-solving and organisational ability.
• Tolerance to fast pace working retaining professionalism to be able to support patients appropriately.
• Computer literate and adaptable in line with new ways of working.
• Problem-analysis and problem-solving.
• Administrative and organisational skills.
• Ability to follow policies, practices and protocols.

Personal Qualities

Essential

• Confident, welcoming, professional, and empathetic in approach to all interactions.
• Team player with a professional manner and appearance.
• Tactful, discreet, and proactive.
• Adaptable to taking on new skills and challenges.
• Flexible and responsive to new practices and working hours.

Knowledge

Essential

• Customer service principles and practices.
• Basic medical terminology.
• Reception protocols and call handling preferred but not essential.
• NHS / Clinical systems / MS Office applications.
• Previous experience in NHS/general practice preferred but not essential.
• Previous call-handling experience preferred but not essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Wokingham Medical Centre

23 Rose Street

WOKINGHAM

Berkshire

RG40 1XS

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

ARRS Salaried GP Fixed Term Contract

The post-holder will manage a patient caseload and deal with a wide range of health needs, ensuring the highest standards of care for all registered and temporary patients.

Main Purpose of Job:

To support the GP partners in the Practice to manage a busy, interesting clinical caseload. The appointee will also have the opportunity to take part in leading on key disease areas (monitoring trends in treatment, staff training and prescribing) and assist in developing appropriate healthcare services for a diverse suburban patient list; including Directed Enhanced Services commissioning, patient participation and health promotion.

Responsible to:

The Practice Partners.

Main tasks of job:

Clinical Responsibilities

1) In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, referrals and correspondence in a timely manner.

2) Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the Practice.

3) Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

4) Screening patients for disease risk factors and early signs of illness.

5) In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

6) Providing counselling and health education.

7) Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate.

8) Recording clear and contemporaneous consultation notes to agreed standards.

9) Collecting data for audit purposes.

10) Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible).

11) Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

12) Ensuring that all work carried out which carries a private fee is properly recouped and accounted for; e.g. Medical Reports, Insurance reports, Private letters to third Parties etc.

13) In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities within the practice:

1) Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety.

2) A commitment to life-long learning and audit to ensure evidence-based best practice.

3) Contributing to evaluation/audit and clinical standard setting within the Practice.

4) Contributing to the development of computer-based patient records.

5) Contributing to the summarising of patient records and accurate Read-Coding of patient data.

6) Attending training and events organised by the Practice or other agencies, where appropriate.

7) Mentor additional roles within the practice.

Confidentiality:

Data protection is a top priority for the Practice. The Data Protection Act places obligations on us to ensure that data is processed lawfully and stored according to its strict provisions. You are required to uphold the Companys data protection policies when dealing with information about patients, carers, colleagues, other healthcare workers. Our work is of highly confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

Information relating to customers, colleagues, other workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and special category data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

1) Using personal security systems within the workplace according to Practice guidelines.

2) Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

3) Making effective use of training to update knowledge and skills.

4) Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.

5) Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

1) Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

2) Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

3) Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

1) In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

2) Participation in a Practice based annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

3) Maintaining skills and knowledge for CPD and accreditation via the annual GP appraisal process.

4) Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

1) Alert other team members to issues of quality and risk.

2) Assess own performance and take accountability for own actions, either directly or under supervision.

3) Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

4) Work effectively with individuals in other agencies to meet patients needs.

5) Effectively manage own time, workload and resources.

Communication:

The post-holder should recognise the importance of effective communication within the team and will strive to:

1) Communicate effectively with other team members.

2) Communicate effectively with patients and carers.

3) Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the planning and implementation of services:

The post-holder will:

1) Apply Practice policies, standards and guidance.

2) Discuss with other members of the team how the policies, standards and guidelines will affect their own work.

3) Participate in clinical audits when requested or where appropriate.

The above list serves to illustrate the scope and responsibilities of the post and is not intended to be an exhaustive list of duties. You will be expected to perform different tasks as necessitated by the development of this role as the practice develops, and the overall business objectives of the practice change.

Person Specification

Qualifications

Essential

• Qualified GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Oakwood Surgery

Address

Oakwood Surgery

856 Stratford Road

Birmingham

B11 4BW

United Kingdom

Employer's website

http://www.oakwoodsurgery.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities:

• Greet patients and visitors in a polite, professional, and welcoming manner
• Manage incoming calls, book appointments, and handle enquiries efficiently
• Maintain accurate and up-to-date patient records using clinical systems
• Liaise effectively with GPs, nurses, and other healthcare professionals
• Ensure patient confidentiality is maintained at all times
• Comply with all practice policies, procedures, and safeguarding requirements
• Support practice staff with day-to-day operational tasks as required
• Contribute to a positive and collaborative team environment
• Attend team meetings and training sessions as required

Person Specification

Qualifications

Essential

• Educational Qualifications: Usually a high school diploma or equivalent. GCSE grade A to C in English and Maths.
• Handling appointment scheduling efficiently.
• Communication & Interpersonal Skills:
• Clear verbal and written communication. Friendly and professional telephone manner.

Desirable

• Administrative & IT Skills: Familiar with SystmOne, Microsoft Office for emails.
• Ability to deal with patients from diverse backgrounds

Experience

Essential

• Front Desk Experience:
• Working in roles with direct public interaction, e.g., reception
• Handling telephone calls professionally.

Desirable

• Experience of working in a GP practice
• Experience managing patient appointments

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grosvenor House Surgery

Address

147 Broadway

London

W13 9BE

United Kingdom

Employer's website

https://www.grosvenorhousesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Core responsibilities

Clinical practice

The role will mainly involve working in our Same Day Access Hub seeing patients for urgent on the day issues. The role will involve working alongside PCN team of GP supervisor / Paramedic Practitioner in the PCN Same Day Access Hub seeing patients on the day with urgent issues.

The post may include cross cover with the award-winning Frailty Visiting Team visiting patients who are housebound for urgent on the day issues.

Work as part of a multi-disciplinary team to deliver safe and high-quality care.

Carry out clinical practice at an advanced level using expert clinical skills, critical judgements & knowledge to deliver appropriate and safe care.

Assess, diagnose, plan, implement and evaluate treatment/interventions and care for patients presenting with acute, long term and complex health needs.

Manage undifferentiated undiagnosed condition and identify red flags

and underlying serious pathology and take appropriate action

Triage and treat patients, including same day triage, performing assessment of their needs and makes referrals as necessary to other members of the primary and secondary health care teams as appropriate.

Interpret investigation findings to determine effective treatment plans & discuss with GPs where a second opinion is required

Proactively identify, diagnose and manage treatment plans for patients at risk of developing a long-term condition, using both non-pharmacological and pharmacological treatments.

Co-ordinate the planning and delivery of care ensuring patients and carers or relatives are involved where required. Actively take a personalised care approach and population centre care approach to enable shared decision making.

Prescribing and reviewing medication that is appropriate for patient needs and in accordance with latest evidence-based practice, national and practice protocols and within the scope of qualified practice.

Diagnose and manage acute and chronic conditions, including drug and non-drug based treatment methods into a management plan.

Request diagnostic investigations and interpret within agreed protocols e.g. x-ray, blood tests, scans, etc.

Assess, diagnose and treat patients in practice premises or their own home who require medical attention and/or refer to appropriate agency.

Refer patients to other members of the multi-disciplinary practice teams, secondary care organisations and other organisations as necessary.

Communication

Uses and adapts communication style to meet individual patient needs to ensure patients are fully informed about treatment.

Communicates effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating

Anticipates barriers to communication and take action to improve communication

Maintains effective communication with the primary care team and with external stakeholders

Ensures awareness of sources of support and guidance and provides information in an acceptable format to all patients, recognising any difficulties and referring where appropriate.

Safeguarding adults and children

The postholder has a duty to safeguard and promote the welfare of vulnerable adults and children.

When adults or children and/or their carers use primary care services, it is essential that all adult and child protection concerns are both recognised and acted on appropriately.

The postholder has a responsibility to ensure they are familiar with and follow local policies in relation to safeguarding vulnerable adults and that they follow the local child protection procedures and any supplementary guidance.

The postholder has a responsibility to support appropriate investigations either internally or externally.

To ensure the postholder is equipped to carry out their duties effectively, they must also attend vulnerable adult and child protection training and updates at the competency level appropriate to the work they do and in accordance with the local vulnerable adult and child protection training guidance.

Leadership and management personal and people development

Takes responsibility for own learning and performance including participating in clinical supervision and acting as a positive role model

Supports staff development in order to maximise potential and support practice development

Critically evaluates and reviews innovations and developments that are relevant to clinical practice

Contributes to the development of local guidelines, protocols and standards

Maintains effective communication with those responsible for the overall commissioning and procurement process

Promotes the role of the Advanced Clinical Practitioner in general practicecompleting relevant training in order to provide multi-professional clinical practice and CPD supervision to other roles within primary care.

Team working

Understands own role and scope and identify how this may develop over time

Works as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working

Creates and agrees clear referral mechanisms to meet patient need

Prioritises own workload and uses effective time-management strategies to complete work within agreed timescales

Discusses, highlights and works with the team to create opportunities to improve patient care

Manages and leads the delivery of specifically identified services or projects as agreed with the PCN Clinical Director and the PCN management team

Education

Undertakes mentorship for more junior staff, assessing competence against set standards

Use evidence-based strategies to improve and enhance the quality of patient care

Assesses own learning needs and undertakes learning as appropriate

Provides an educational role to patients, carers, families and colleagues in an environment that facilitates learning

Research

Critically engage in research activity and use evidence-based strategies to improve and enhance the quality of patient care

Participates in clinical governance activity and contributes to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework

Participates in investigation of incidents and events as required.

Identifies, applies and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service and implements change according to findings.

Participates in clinical trials and equipment testing.

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding (e.g. Quarterly Enhanced Services returns, annual QOF audit

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participates in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework

Alerts other team members to concerns about risk, quality and safety.

Participates in investigation of incidents and events as required.

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload and resources.

Delivery of care in line with NSF, NICE guidelines and evidence-based care

See attached job description and person specification for further details.

Person Specification

Knowledge

Essential

• A clear understanding of the Multi-professioanl framework for advanced clinical practice in England
• Advanced clinical practice skills
• Clinical examination skills
• Accountability of own role and other roles
• Management of patients with long-term conditions
• Management of patients with complex needs
• Local plan and national health policy
• Wider health economy
• Clinical governance issues in primary care
• Patient group directions and associated policy
• Knowledge/experience in general practice/elderly care or palliative care

Desirable

• Able to identify determinants on health in the area
• Knowledge of public health issues in the area

Personal qualities

Essential

• Self-directed practitioner
• Highly motivated
• Flexibility
• Enthusiasm
• Team player

Skills

Essential

• Clinical leadership skills
• Communication skills, both written and verbal
• Communication of difficult messages to patients and families
• Negotiation and conflict management skills
• Change management
• Teaching and mentorship within a clinical setting
• Resource management

Experience

Essential

• Significant post registration experience
• Recent primary or community experience
• Management of minor illness, minor ailments and injuries
• Triage
• Compiling protocols and clinical guidelines
• Clinical Leadership
• Audit
• Research

Desirable

• Project management
• Health-needs assessment

Qualifications

Essential

• Masters degree level in the relevant area of expertise
• for Advanced Clinical Practitioner Nurses only, have either graduated from a Centre for Advancing Practice accredited MSc advanced practice programme or completed the Centres ePortfolio (supported) Route
• MSc in advanced practice or equivalent accreditation
• Independent prescribing qualification
• for advanced practice pharmacists only, qualified from an approved 18-month training pathway or equivalent and qualified as an independent prescriber

Desirable

• Mentor/teaching qualification
• Clinical supervision training and experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

West Kent Primary Care

Address

Hospice In The Weald

Maidstone Road

Pembury

Tunbridge Wells

Kent

TN2 4TA

United Kingdom

Employer's website

https://westkentprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You should refer to the supporting documents for a full Job Description outlining the core responsibilities of the role.

You will need strong leadership skills, resilience, and the ability to manage competing priorities in a fast-paced environment. In return, you will be rewarded with a highly influential role, opportunities for professional growth, and the satisfaction of making a lasting impact on patient care and service delivery.

You will thrive if you enjoy leading people, implementing innovative solutions, analysing performance, improving operational effectiveness, and influencing positive change across healthcare services. This role offers the opportunity to work closely with partners, senior leaders, clinicians and operational teams to implement improvements, manage performance and support the delivery of high-quality patient care, while helping shape the future delivery of primary care services.

If you are seeking a challenging and rewarding leadership role within a growing and supportive organisation, we'd love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Mandatory for certain roles and there may be a delay to start dates where they are not provided; we provide guidance and support to manage individual and environmental risks.

Right to work: Proof of UK working eligibility required at interview.

References: Two references required, one of which must be your current/most recent employer and reference checks must cover at least the past three years of employment or training.

Employment history: Please notify us of any employment gaps of 6 weeks or more.

Person Specification

Skills

Essential

• Strong leadership and people management skills
• Excellent communication skills, both written and verbal
• Ability to motivate, develop, and manage high-performing teams
• Strong stakeholder management and relationship-building skills
• Excellent organisational and project management skills
• Ability to manage multiple priorities and deliver outcomes to deadlines
• Good financial awareness and resource management skills
• Analytical and problem-solving skills with a focus on continuous improvement
• Commitment to innovation and service transformation within healthcare

Knowledge

Essential

• Understanding of how the role contributes to the wider healthcare system and multidisciplinary teams
• Knowledge of performance management, recruitment, employee relations, and sickness absence management
• Understanding of key managerial policies, procedures, and employment legislation
• Knowledge of General Data Protection Regulations (GDPR) and information governance requirements
• Proficiency in Microsoft Office applications including Word, Excel, Outlook, and PowerPoint
• Proficiency in the use of clinical systems and healthcare technologies
• Understanding of CQC, ICB, NHS England, and wider healthcare regulatory requirements

Qualifications

Essential

• NVQ Level 4/5 qualification or equivalent management experience within General Practice or a healthcare setting

Personal Qualities

Essential

• Professional, proactive, and self-motivated
• Resilient and able to work effectively under pressure
• Strong commitment to patient-centred care and service excellence
• Ability to manage difficult situations and challenging conversations professionally
• Collaborative leadership style with a focus on team development
• Flexible and adaptable to changing priorities and organisational needs
• Positive attitude towards learning, development, and continuous improvement
• Strong interpersonal skills with the ability to influence and engage others effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Modality Partnership

Address

Haydock Medical Centre

Woodside Road

Haydock

St Helens

WA11 0NA

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

- Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice.

- Deal with all general enquiries, explain procedures and make new and follow-up appointments.

- Use your own judgment and communication skills.

- Explain practice arrangements and formal requirements to new patients and those seeking temporary cover, and ensure procedures are completed.

- Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.

- Enter requests for home visits into the clinical system, ensuring to carefully record all relevant details and referring to the rota doctor where necessary.

- Enter patient information on to the computer as required.

- Open and distribute incoming mail.

- Photocopy and shred documentation.

- Open up premises at the start of the day when first to arrive, de-activate alarm and make all necessary preparations to receive patients.

- When last to leave at the end of the day, ensure that the building is totally secured, internal lights are off and the alarm activated.

- Keep the reception area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.

- Assist with the induction of new reception staff.

- Support reception team members in managing busy periods and resolving patient queries effectively.

- Process new patient registrations and action patient deductions.

- Any other delegated duties considered appropriate to the post.

Person Specification

Knowledge and Experience

Essential

• Previous experience working in a GP practice or healthcare reception environment (essential). Ability to remain calm under pressure and manage competing demands. Proficient in IT systems relevant to GP practices. Excellent communication and interpersonal skills, with the ability to interact effectively and empathetically with patients. Highly organised, with strong time management and the ability to manage multiple tasks in a fast-paced environment. Demonstrated ability to work collaboratively within a team. A flexible and proactive attitude toward change and service improvement. A genuine passion for patient care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cricklade Surgery

Address

113 High Street

Cricklade

Swindon

SN6 6AE

United Kingdom

Employer's website

https://www.crickladesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining core responsibilities.

You will thrive in this role if you:

Are passionate about excellent patient care

Enjoy innovation and problem-solving

Are open to new ways of working in Primary Care

Want to influence and improve service delivery

Value teamwork, mentorship, and professional growth

If you are seeking a rewarding and career-advancing opportunity within a supportive, forward-thinking partnership, we would love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Full Hep B history, titre levels/boosters, MMR and Varicella status required

Right to work: Proof of UK eligibility required at interview

References: Two references required, one from your current or most recent employer

Employment history: Please declare any employment gaps of 6 weeks or more

Performers List: Applicants must be eligible for inclusion

Person Specification

Knowledge

Essential

• Eligible to practise independently as a GP in the UK
• Understanding of the GMS contract and QOF
• Awareness of GP commissioning and patient choice
• Understanding of multidisciplinary teams and ARRS roles

Desirable

• Interest in medical education and/or GP training

Skills

Essential

• IT skills (MS Office, Internet etc) able to competently use all basic IT software
• IT skills (Use of Clinical Systems) experienced in use of a primary care clinical software system, preferably SystmOne and other remote consultation technology
• IT skills (systems and software) able to independently problem solve to enable effective remote working and minimise disruption to working day
• Excellent written and verbal communication skills
• Time Management

Qualifications and Registration

Essential

• Full GMC registration
• CCST in Primary Care (UK)
• Eligible to work in the UK
• On the UK GP Performers List
• Full UK driving licence / access to a vehicle

Desirable

• MRCGP (desirable)

Personal Qualities

Essential

• Pleasant and supportive personality
• Ability to perform well under pressure
• Smart appearance
• Resourceful
• Flexible & Adaptable approach to work including being available to provide cover as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

Kingfisher Berkley Practice

Churchill Road

Walsall

WS2 0BA

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the supporting documents for the full Job Description outlining core responsibilities.

You will thrive in this role if you:

Are passionate about excellent patient care

Enjoy innovation and problem-solving

Are open to new ways of working in Primary Care

Want to influence and improve service delivery

Value teamwork, mentorship, and professional growth

If you are seeking a rewarding and career-advancing opportunity within a supportive, forward-thinking partnership, we would love to hear from you.

We reserve the right to close this vacancy at any time during the advertising period.

Pre-employment Requirements

Vaccinations: Full Hep B history, titre levels/boosters, MMR and Varicella status required

Right to work: Proof of UK eligibility required at interview

References: Two references required, one from your current or most recent employer

Employment history: Please declare any employment gaps of 6 weeks or more

Performers List: Applicants must be eligible for inclusion

Person Specification

Personal Qualities

Essential

• Pleasant and supportive personality
• Ability to perform well under pressure
• Smart appearance
• Resourceful
• Flexible & Adaptable approach to work including being available to provide cover as required

Qualifications and Registration

Essential

• Full GMC registration
• CCST in Primary Care (UK)
• Eligible to work in the UK
• On the UK GP Performers List
• MRCGP (desirable)
• Full UK driving licence / access to a vehicle

Knowledge

Essential

• Eligible to practise independently as a GP in the UK
• Understanding of the GMS contract and QOF
• Awareness of GP commissioning and patient choice
• Understanding of multidisciplinary teams and ARRS roles
• Interest in medical education and/or GP training (desirable)
• An understanding of GP commissioning
• A good understanding of Patient Choice

Skills

Essential

• IT skills (MS Office, Internet etc) able to competently use all basic IT software.
• IT skills (Use of Clinical Systems) experienced in use of a primary care clinical software system, preferably SystmOne and other remote consultation technology.
• IT skills (systems and software) able to independently problem solve to enable effective remote working and minimise disruption to working day.
• Excellent written and verbal communication skills
• Time Management

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Modality Partnership

Address

St. Johns Medical Centre

High Street

Walsall Wood

WALSALL

WS9 9LP

United Kingdom

Employer's website

https://www.modalitypartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

• Open the premises.
• Receive and greet patients on arrival.
• Receive and direct incoming calls from Total Triage.
• EMIS clinical system, full training will be given.
• General enquiries, explain surgery procedures both at the reception desk and by telephone.
• Scan & file clinical correspondence onto patients medical records.
• Home Visit requests.
• Process repeat prescription requests. in
• Process messages and requests from many different sources, both internal and external.
• Liaise with other agencies, e.g. district nurses, social services, ambulance service on request.
• Check clinical fridges to ensure correct temperature is maintained.
• Open incoming mail.
• Ensure that the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information concerning any unresolved or urgent matters.
• Cover for reception colleagues on a rota basis, minimal.
• Secure the premises (late shift) - check windows before departure, tidy waiting room. Ensure that arrangements have been made for emergency telephone answering.
• Attend appropriate practice meetings and training courses/complete Blue Stream courses as appropriate.

Person Specification

Experience

Essential

• Experience working within a team

Desirable

• Experience of working in a GP practice desirable, but NOT essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grenoside Surgery

Address

Grenoside Surgery

60 Greno Crescent

Grenoside

Sheffield

S35 8NX

United Kingdom

Employer's website

https://www.grenosidesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Based: Mereside Medical Practices (multi-site, and as needed at our other practice locations)

Basis: Permanent up to Full-time 37 hours per week

Salary: £23,591 FTE pro rata

Eligibility: You must be eligible to work in the UK

About Us

Mereside Medical is a flourishing group of three East Cambridgeshire practices in Ely, Haddenham and Soham, together serving c.45,000 patients. As a group, weve grown rapidly and now employ more than 170 people across the three practices. We are people-centred in our approach to work and believe that every contact that a patient has with our staff is as valuable as the next in the patient journey. We believe in clinical excellence, and that general practice is the cornerstone of well-being in our community. We are innovative and forward-looking, and we embrace technology to enable more effective, efficient, and connected ways of working to deliver ever better outcomes for our patients.

Our goal is to deliver on the ambitions laid out in the NHS 10 year Health Plan for England in a way that is locally relevant, valued by patients, and satisfying for our staff. In addition to our core general practice work we run a large clinical research trials unit and we work closely with the ICB to develop innovative ways to improve local service provision. We are the lead practice for one of the two local PCNs and are represented in both.

We are proud to be the host organisation for the NIHR Greater Cambridge & Suffolk Commercial Research Delivery Centre (Primary Care), one of only 14 in England. This prestigious designation recognises our commitment to accelerating commercial clinical research delivery for health and economic benefit across our region.

The Role

Reporting to the Senior Clinical Manager, you will be supporting Document Management Processing. To be responsible for the medical coding of clinical correspondence onto our clinical system.

Your Responsibilities

Administration Management of risk

• Ensure security of data at all times
• Summarise and code relevant information from patients paper records into the practice clinical system
• Extraction of necessary data from clinical correspondence and input into electronic patient record
• Check QoF requirements and record and code necessary data
• Electronically file copies of hospital referrals and letters and any other relevant correspondence into patients notes
• Action tasks to Clinical Admin Team in a timely fashion
• Processing new Mother & Baby letters/Task Perinatal Team with new baby information
• Record and code domestic violence/safeguarding reports
• Code the new clinical records when they arrive in the practice
• SystmOne administration and tasks (Summary care records/GP2GP extracts/Welcome Home Letters/Death protocol)
• Administration of diabetic Eye screening Service/Breast Screening/Cervical Screening/Bowel Cancer Screening
• Administration of NHS Cervical Screening system for cervical cytology screening
• Allocation of GP admin tasks/pathology results/documents
• Processing Lloyd George notes for new patients to the practice and deducted patients.

Management of risk

• Manage and assess risk within the areas of responsibility, ensuring adequate measures are in place to protect staff and patients
• Monitor work areas and practices to ensure they are safe and free from hazards and conform to health, safety and security legislation, policies, procedures and guidelines
• Apply infection-control measures within the practice according to local and national guidelines
• Advocate for policies that reduce environmental health risks, are culturally sensitive and increase access to health care for all
• Interpret national strategies and policies into local implementation strategies that are aligned to the values and culture of general practice.

Managing information

• Use technology and appropriate software as an aid to management in planning, implementation and monitoring of care, presenting and communicating information
• Review and process data using accurate read codes in order to ensure easy and accurate information retrieval for monitoring and audit processes
• Manage information searches using the internet and local library databases
• Understand responsibility of self and others regarding the Freedom and Information Act.

Learning and development

• Undertake mentorship for more junior staff, assessing competence against set standards
• Disseminate learning and information gained to other team members in order to share good practice and inform others about current and future developments (e.g. courses and conferences)
• Assess own learning needs and undertake learning as appropriate.

Equality and diversity

• Identify patterns of discrimination and take action to overcome this and promote diversity and equality of opportunity
• Enable others to promote equality and diversity in a non-discriminatory culture
• Support people who need assistance in exercising their rights
• Monitor and evaluate adherence to local chaperoning policies
• Act as a role model in the observance of equality and diversity good practice
• Accept the rights of individuals to choose their care providers, participate in care and refuse care
• Assist patients from marginalised groups to access quality care
• Undertake any training required in order to meet the needs of the practice.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

You should have or be:

• Service-minded, driven to help others and make the patient experience as straightforward as possible
• Organised and methodical in your approach to ensuring that tasks and processes are completed on time
• Pro-active in spotting issues or gaps in information or process, and finding pragmatic solutions to problems
• Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience.

It would be an advantage if you also:

• Previous experience in Primary Care

This is not meant to be an exhaustive list of duties. The need for flexibility is required and the post holder is expected to carry out any other related duties that are within the employee's skills and abilities whenever reasonably instructed.

If you are interested in this role please send a CV and covering letter to:

[email protected]

Closing date: 02 October 2026 Please note we reserve the right to close this vacancy early.

Person Specification

Additional Criteria

Essential

• Service-minded, driven to help others and make the patient experience as straightforward as possible
• Organised and methodical in your approach to ensuring that tasks and processes are completed on time
• Pro-active in spotting issues or gaps in information or process, and finding pragmatic solutions to problems
• Competent in, and keen to learn, the use of technology and software, including online tools, to facilitate more collaborative, effective working and deliver better patient experience.

Desirable

• Previous experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mereside Medical Group

Address

Brewhouse Lane

Soham

Ely

Cambridgeshire

CB7 5JD

United Kingdom

Employer's website

https://www.meresidemedical.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

• Open the premises.
• Receive and greet patients on arrival.
• Receive and direct incoming calls from Total Triage.
• EMIS clinical system, full training will be given.
• General enquiries, explain surgery procedures both at the reception desk and by telephone.
• Scan & file clinical correspondence onto patients medical records.
• Home Visit requests.
• Process repeat prescription requests. in
• Process messages and requests from many different sources, both internal and external.
• Liaise with other agencies, e.g. district nurses, social services, ambulance service on request.
• Check clinical fridges to ensure correct temperature is maintained.
• Open incoming mail.
• Ensure that the reception area is left tidy and ready for use by incoming colleagues, and that they are provided with information concerning any unresolved or urgent matters.
• Cover for reception colleagues on a rota basis, minimal.
• Secure the premises (late shift) - check windows before departure, tidy waiting room. Ensure that arrangements have been made for emergency telephone answering.
• Attend appropriate practice meetings and training courses/complete Blue Stream courses as appropriate.

Person Specification

Experience

Essential

• Experience working within a team

Desirable

• Experience of working in a GP practice desirable, but NOT essential.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Grenoside Surgery

Address

Grenoside Surgery

60 Greno Crescent

Grenoside

Sheffield

S35 8NX

United Kingdom

Employer's website

https://www.grenosidesurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Administration

• Answer patient queries in a polite, courteous and professional manner and appropriately transfer calls or queries when required
• Ensure all emails are actioned appropriately and information is distributed to the relevant team members in a timely manner
• Upload required information to patient records on EMIS, including scanning and uploading information received via email
• Ensure all patients on the caseload have appropriate future appointments scheduled
• Book patient appointments, send text message reminders where required, and ensure appointments are accurately recorded on EMIS diaries
• Maintain accurate and up to date patient information on EMIS, including contact details and other relevant information
• Ensure all patients are appropriately outcome coded at the end of each working day
• Prepare reports for GP, MDT and general MDT meetings as required
• Undertake audits and surveys as requested
• Use relevant computer software and systems, including MS Office and EMIS
• Ensure equipment is maintained appropriately and that relevant equipment logs are kept up to date
• Order equipment and supplies as required
• Undertake laminating, photocopying, filing and other general administrative duties as required
• Log and follow up IT and Estates issues on behalf of the team
• Ensure Trust confidentiality requirements are always adhered to
• Take notes/minutes at meetings in the absence of the Senior Administrator, type and circulate minutes and prepare and circulate agendas as required.

Communication

• Act as a first point of contact for patients, referrers. community teams and other professionals contacting the service
• Respond to patient queries in a polite, courteous and professional manner, appropriately transferring or escalating queries that cannot be resolved
• Communicate clearly and effectively with clinical colleagues to support the timely and accurate processing of referrals and patient information
• Work with colleagues to ensure that information provided to referrers and patients is accurate, consistent and up to date
• Appropriately escalate patient or referrer complaints and incidents received by the team, ensuring these are handled in a courteous, effective and timely manner and in accordance with confidentiality requirements
• Liaise with the estates service desk, the IT service desk and domestic services manager regarding clinic maintenance, IT issues and cleaning/infection control matters.

Personal Attributes

• Work flexibly to meet the needs of the system
• Take responsibility for ensuring deadlines are met and workload is appropriately prioritised and reallocated where necessary to meet service requirements
• Participate in team development activities as required
• Support the development of the administrative service alongside the Senior Administrator and Team Leader
• Take initiative in identifying and suggesting improvements to administrative processes to ensure the service remains efficient, effective and cost conscious.

Other Responsibilities

• Process and pass on requests for patient records as required
• Ensure divisional service needs are met through the delivery of a cohesive and effective administrative service
• Participate in team meetings, including taking and distributing minutes, booking rooms and arranging refreshments as required
• Ensure the team's work area is clean, tidy and appropriately maintained and that confidential information is securely stored and not left unattended
• Undertake such other duties, across Trust sites, as may be required from time to time, consistent with the responsibilities of the grade.

Base of Work

The post will be based at Green Wrythe Lane Health Clinic in Carshalton. However, the post holder may be required to work at other locations across the service and Trust sites, in line with service requirements.

Person Specification

Qualifications

Essential

• GCSE Grade C or above in English and Maths or equivalent

Desirable

• Appropriate NVQ Level 3 qualification

Experience

Essential

• Demonstrable experience of working in an administrative role or office environment
• Significant previous experience in working in a customer service role

Desirable

• Previous experience of referral management
• Previous experience working with database software
• Experience of processing volumes of data
• Working knowledge of NHS procedures

Skills and Abilities

Essential

• Ability to communicate appropriately and professionally to patients/staff/people at different levels both written and verbal
• Ability to resolve customer/patient complaints
• Accuracy and attention to detail
• Able to work autonomously and as part of a team
• Ability to meet exacting deadlines
• Ability to prioritise, use own initiative and make decisions
• Experience of working with MS Office

Desirable

• Knowledge of EMIS patient data system

Personal Attributes

Essential

• A team player
• A professional and friendly manner
• Reliable, trustworthy and conscientious
• Able to perform under pressure
• Adaptable and flexible to meet the needs of the department/working practices
• Demonstrable commitment to expand knowledge and personal development with willingness to share new ideas

Other Requirements

Essential

• Able to work flexibly travelling to all Community Services bases as required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Green Wrythe Lane Health Clinic

Green Wrythe Lane

Carshalton

SM5 1JF

United Kingdom

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)