Job description

Job responsibilities

For more information regarding the main responsibilities of the role, please refer to the attached Job Description.

Person Specification

Education and professional qualifications

Essential

• Full GMC registration with licence to practice
• MRCP or equivalent
• CCST/CCT or equivalent in Neurology and on the specialist register, or within 6 months of CCT date at the time of interview, or evidence of working towards specialist registration via CESR

Experience

Essential

• Evidence of leadership and management experience
• Experience of service development and quality improvement initiatives
• Knowledge and participation of clinical audit

Desirable

• Experience in providing high-quality training and education to undergraduates and postgraduates

Skills and aptitudes

Essential

• Ability to communicate effectively with staff, patients and relatives
• Excellent interpersonal and organisational skills
• Ability to work and lead teams in a pressurised clinical environment
• Ability to support and motivate staff during periods of pressure

Personal qualities and attributes

Essential

• Ability to support and motivate staff during periods of pressure

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Royal Free London NHS Foundation Trust

Address

North Middlesex Hospital

Sterling Way

Edmoton

N18 1QX

United Kingdom

Employer's website

https://www.royalfreelondonjobs.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Interested? You will find the full details in the Job Description Document attached.

For further information, please visit:

www.pendresurgery.co.uk/pages/New-GP-Vacancy

To arrange an informal discussion or visit, please contact:

Dr Emma Poyner[email protected]

or

Alison Davies[email protected]

Telephone: 01352 744381

Closing Date

14 September 2026

We reserve the right to appoint before the closing date should a suitable candidate be identified.

Person Specification

Knowledge, Skills and Abilities

Essential

• Willingness to share and collaborate across entire primary health team
• Ability to develop and maintain effective working relationships with multidisciplinary and multi-agency teams
• Ability to work with a flexible approach
• Ability to recognise own limitations and act upon them appropriately
• Willingness to learn new skills and to problem solve on a daily basis
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work within the changing structures of the NHS and work to the requirements of other regulatory bodies
• Excellent communicator

Desirable

• Ability to input to strategic and practice development requirements
• Ability to challenge traditional models of working and to suggest improvements for change in a positive and inclusive manner

Qualifications

Essential

• On GMC GP Register
• On Medical Performers list
• Annual appraisal and revalidation - when appropriate
• Enhanced DBS check
• UK Driving licence
• UK work permit - if required

Desirable

• Evidence of continued professional development
• MRCGP

Experience

Essential

• Chronic disease management
• Primary prevention and screening services
• Clinical Governance
• Delivery of QI targets
• Self-audit and reflection
• Organised and efficient in record keep and completion of paperwork
• Time management being able to prioritise work and work under pressure
• Computer literacy

Desirable

• EMIS
• Docman
• Adaptability to change
• Service development

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Practice in Wales

Address

Pendre Surgery

Clayton Road

Mold

Flintshire

Clwyd

CH7 1SS

United Kingdom

Employer's website

https://gpwales.co.uk (Opens in a new tab)

Job description

Job responsibilities

The successful candidate will work on the ST3+ higher rota.

Duties will include:

Inpatient paediatrics; assessment and management of acute referrals from A&E and primary care. Care of those already inpatient on childrens wards and support and supervision of first on-call trainees.

Neonatal Unit; on-going care and management of babies on the NNU, in transitional care and the post-natal wards. Support and supervision for first on trainees in these areas. Attendance at high risk deliveries.

Safeguarding; assessment and management of children referred for safeguarding assessment under direct supervision of on-call consultant. Attendance at monthly peerreview meetings.

Administration; responsibility for e-discharges, Badger summaries, safeguarding reports and outpatient letters.

Person Specification

Qualifications

Essential

• Full GMC Registration with licence to practice
• MRCPCH

Experience

Essential

• At least to CMT level with evidence of appropriate practical procedures
• Six months ST3+ NHS experience
• Up to date NLS and APLS/EPLS
• Hold certificate of completion of specialist training/ hold or ready to apply to GMC for addition to specialist register in paediatrics

Ability

Essential

• Communication, interpersonal and negotiation skills
• Good presentation skills
• Demonstrates leadership skills
• Demonstrates team building skills
• Evidence of clinical presentation
• Ability to communicate effectively in English

Desirable

• Project management experience
• Change management experience

Audit and Research

Essential

• Understands the need for and appreciates the role of audit in clinical practice

Desirable

• Participation in audit and research

Teaching and Education

Essential

• Must be willing to act as a role model.
• A listening, learning and leading approach.
• A commitment to work together to create the best outcomes.
• Evidence of recent professional development

Other

Essential

• Occupational Health cleared to perform the duties of the role.
• Ability to perform a wide range of duties according to the Job Description.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mid Cheshire Hospitals NHS Foundation Trust

Address

Leighton Hospital

Middlewich Road

Crewe

CW1 4QJ

United Kingdom

Employer's website

https://www.mcht.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients.

Please see the supporting documentation attached for full details.

Person Specification

Qualifications

Essential

• Fully trained GP with Vocational Training Certificate.
• Up to date CPR training
• Current and full driving licence.
• Appraisal / Revalidation up-to-date.

Desirable

• Higher post graduate
• membership, for example,
• MRCGP / nMRCGP, MRCP, DRCOG, DCH.

Experience

Essential

• Currently working/training in General Practice or some form of community medicine or urgent care.
• Evidence of consolidation of professional training, for
• example, able to demonstrate particular areas of interest or further study.
• Experience of multi-disciplinary Working.
• Knowledge of appraisal/Audits and SEA

Desirable

• Experience of delivering QOF.
• Understanding of Practice
• Based Commissioning
• Knowledge of national and
• local agendas in respect of
• primary care commissioning,
• and intermediate and urgent care agendas.

Skills & Abilities

Essential

• Excellent communication skills.
• Evidence of computer literacy and keyboard skills.
• Ability to work flexibly within a team

Desirable

• Ability to challenge traditional models of working and to implement and
• sustain positive change.
• Familiarity with EMIS WEB, ICE, referral pathways.

Behavioural attributes and competencies

Essential

• Good team player who is able to support, value and respect other members of the team.
• Good time management being able to prioritise work and work under pressure.
• Self-motivated and able to
• work autonomously
• Ability to recognise own
• limitations and act upon them appropriately.
• Willingness to learn new skills and to problem solve on a daily basis.
• Adaptable and able to respond to a changing situation.

Desirable

• Ability to lead a multidisciplinary Team.
• Prepared to make a
• Commitment to the long-term development of the practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Darwen Healthlink

Address

Darwen Health Centre

James Street West

Darwen

Lancashire

BB3 1PY

United Kingdom

Employer's website

https://www.darwenhealthlink.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities - Leadership and Management

• Provides visible, effective and accessible leadership across Sussex Primary Care and across all professional boundaries; leading and supporting the Sussex Primary Care operational management team, empowering them to perform at their best through regular supervision, appraisal and performance discussions
• Line manages the senior management and operational team and individual GP Practice Managers.
• Develop a culture of collaboration, accountability and continuous improvement across all sites.

• Support and coach local management teams to achieve operational and quality objectives.
• Lead recruitment, retention, appraisal and performance management processes for non-clinical staff.

• Promote staff wellbeing, engagement and professional development.
• Effectively balances the needs and priorities of the SPC with those of the

• Trust, acting within the overall interests of the Trust.
• Formulate long term strategic plans, involving uncertainty, and considering the impact on the organisation
• Develops business plans and strategies for SPC, making a major contribution to corporate policies and strategy.
• Reviews and approves all business plans, reports, evaluations and other business, prior to submission to directors and executives
• Ensures that the services annual business plan is completed and agreed within timescales and signs-off Primary Care and service budget

Operational Management

• Develop long-term strategic plans, considering the wider impact on organisational performance, system priorities and future service delivery models
• Ensure the effective day-to-day operation of all SPC GP practices.

• Develop and implement standardised operational processes across the group.
• Monitor access, capacity and demand to ensure services meet patient needs.
• Oversee appointment systems, reception services, care navigation and administrative functions.
• Ensure practices meet contractual, organisational and performance requirements.
• Is accountable for identifying and implementing service improvements and development to enhance efficiency and patient experience.
• Lead operational responses to service pressures and business continuity requirements.
• Analyse and interpret highly complex facts or situations, comparing of a range of options.
• Holds responsibility for policy development and implementation

Financial Management

• Responsibility for the budget for the SPC practices and central function
• Responsibility for overall budget setting for Primary Care and the delivery of services within the allocated financial envelope
• Lead the development of complex strategic business cases and investment proposals to support organisational growth and service transformation.
• Lead the identification and delivery of strategic growth opportunities, income generation initiatives and new business development opportunities across Sussex Primary Care.
• Evaluate and negotiate complex commercial and contractual opportunities which support the long-term financial sustainability of the organisation
• Set, manage and oversee practice budgets across all SPC GP Practice sites.
• Monitor financial performance and support practices to achieve agreed financial targets.
• Work closely with finance teams to monitor income, expenditure and financial risks.
• Identify opportunities for efficiency, income generation and service development.
• Grow income opportunities and potential for expansion as a strategic priority
• Support the preparation of business cases and investment proposals.
• Ensure effective management of procurement and contracts.
• Comprehensive understanding of the drivers of financial performance across Primary Care and can effectively articulate the relationship between financial performance, operational improvement and clinical quality and is able to triangulate disparate data sources to proactively identify current and potential performance failures

Governance and Quality

• Ensure all practices meet contractual, statutory and Care Quality Commission (CQC) standards and regulatory requirements.
• Lead governance, compliance and risk management activities across SPC.
• Ensure policies and procedures are implemented consistently.
• Oversee the management of complaints, incidents and significant events.
• Support implementation of learning from audits, complaints and investigations.
• Maintain robust systems for information governance and data protection.
• Maintain effective briefing and updates to the Chief Operating Officer and other members of the executive team with respect to developments and initiatives within Primary Care
• Support the Chief Operating Officer for pan-organisational projects and initiatives

Workforce and Human Resources

• Support workforce planning across SPC.
• Monitor staffing levels and skill mix to maintain safe and effective services.
• Ensure compliance with employment legislation and organisational policies.

• Ensure the equality and diversity agenda is delivered and monitored
• Lead employee relations processes, including attendance, capability and disciplinary procedures.
• Monitor mandatory training compliance.
• Patient Experience and Service Development
• Promote a patient-centred culture across all practices.
• Monitor patient feedback, NHS Friends and Family Test results and complaints data.
• Develop and implement plans to improve patient access and experience.
• Support patient participation groups and engagement initiatives.
• Lead projects that improve quality, access and productivity.

Performance Management

• Monitor practice performance against contractual and organisational targets.
• Produce and analyse SPC Board reports, performance reports and dashboards.

• Support practices to achieve maximum QOF, Enhanced Services, PCN income and other contractual requirements.
• Identify performance issues and implement corrective actions where required.
• Use data to drive improvement and support operational decision-making.

Estates and Facilities

• Oversee management of premises across all sites.
• Ensure compliance with health and safety, fire safety and estates requirements.
• Manage maintenance contracts and premises improvement projects.
• Support business continuity and emergency planning arrangements.

Freedom to Act

• Operates independently within agreed organisational policies and objectives.
• Accountable for a major Primary Care provider, and the delivery of services within sustainable resourcing
• Exercises professional judgement in resolving operational issues across multiple practices.
• Escalates significant risks, financial concerns or performance issues to the SCFT Deputy Chief Operating Officer.
• Responsible for operational decisions affecting the SPC GP practices and associated services.

Patient/client care

• Accountable to the Trust for the delivery of SPC services
• Demonstrates outstanding patient commitment by putting the patient at the centre of decision making, and by regularly engaging with patients and service users through regular service visits
• Demonstrates a commitment to the quality of care provided by the Trust and quality of outcomes, by driving innovation, clinical excellence, and performance
• Proactively seeks out benchmarking and other external resources to improve clinical quality and instigates improvements as a result
• Effectively prioritises patient safety and experience through building outstanding relationships with clinical staff and teams
• Works with senior leadership team to ensure learning from complaints, incidents and serious incidents is embedded within SPC
• Promotes equality and diversity, and dignity and respect of patients and carers as central to all aspects of the services provided
• Exercises responsibility for ensuring the equality and diversity agenda is delivered and maintained, ensuring compliance with legislation and SPC policies
• Assesses implications of national initiatives affecting care delivery and ensure plans of action are implemented
• Ensures that that there is a strong culture of risk assessment and management, including adherence to relevant policies and procedures
• Ensures that staff comply with Trust policies, procedures and guidelines, taking remedial action where this is not the case
• Works with senior leadership team to ensure clinical engagement, taking responsibility for quality governance, safety and risk management

Responsibility for information resources

• Uses software to develop performance management reports
• Responsible for performance management and managing the operation of several services
• Implements appropriate performance monitoring and management processes to ensure that all aspects of operational performance and delivery are assessed and takes remedial action where agreed performance is not achieved
• Ensures the Primary Care and its constituent services achieve all internal and external performance targets and proactively overcomes obstacles to achieving goals and objectives
• Proactively identifies operational risks and opportunities and briefs the Chief Operating Officer as necessary

Partnership Working

• Build strong relationships with the SPC Practice Managers, GP and Clinical Leads and multidisciplinary team
• Represent Sussex Primary Care at Place, Integrated Care System and regional forums, influencing the development of primary and community care services and ensuring organisational priorities are reflected within system plans.
• Lead strategic relationships with commissioners, Primary Care Networks, provider collaboratives, local authorities and partner organisations to identify opportunities for service development, integration and organisational growth.

Person Specification

Experience

Essential

• In-depth professional and specialist primary care operational management experience acquired through training and experience over a significant period
• Significant experience of monitoring, analysing and assessing clinical operational performance across complex services
• Experience of managing multiple teams and services.
• Experience of budget management and financial monitoring.
• Experience of performance management and service improvement.
• Experience of staff management, recruitment and employee relations.
• Experience of drafting complex strategic business plans
• Experience of working within a highly dynamic and complex primary care environment
• Experience of working in partnership with other agencies, service users, carers, the public, regulators, local scrutiny bodies etc.
• Experience of leading successful complex change management projects and programmes, involving and supporting teams and individuals to achieve objectives
• Experience of managing risk within a complex operating environment including risk assessment, risk mitigation and risk management
• Experience of strategic assessment, choice and implementation including innovative thinking and the ability to explore imaginative ways of optimising use of resources.
• Experience of co-producing service improvement ideas with stakeholders including service users and staff
• Experience of interacting with system leaders, and senior teams within Integrated Health and Care systems, other NHS providers and other provider partners
• Experience of governance, risk management and regulatory compliance.

Desirable

• Experience managing multiple GP practices
• Experience supporting CQC inspections.
• Experience working within a Primary Care Network
• Experience of estates and facilities management
• Experience of negotiating contracts

Qualifications

Essential

• Degree level qualification or equivalent management experience.
• Management qualification or demonstrable equivalent experience.
• Evidence of continuous professional development
• Formal Leadership Development
• Project Management qualification
• Primary Care Management qualification

Skill, Knowledge and Attributes

Essential

• Detailed understanding of NHS primary care services
• Strong leadership and people management skills
• Thrives in challenging environments
• Excellent communication and stakeholder management skill
• Strong analytical and problem-solving abilities
• Ability to manage competing priorities across multiple sites
• Knowledge of NHS Human Resource Policies and Procedures
• Advanced knowledge of clinical and operational governance and its application to the services
• Knowledge of multidisciplinary team working and an understanding of differing professional roles boundaries
• Detailed knowledge of GP contracts, QOF and enhanced services
• Understanding of CQC regulations and quality standards.
• Knowledge of NHS contractual arrangements and planning approaches
• Ability to monitor and maintain standards of care across a range of clinical services
• Ability to identify, assess and manage complex clinical and operational risks
• Able to translate complex information and make it meaningful to staff at all levels and across all professions both verbally and in writing
• Able to assimilate organisational and local strategy and communicate this in a compelling way
• Ability to deal with competing demands, priorities and deadlines whilst managing operational imperatives and frequent interruptions
• Ability to engage stakeholders through discussion, presentation and direct liaison
• The ability to rapidly assimilate and synthesise complex dynamic information, and formulate a response which takes into account organisational strategy and corporate priorities
• Able to provide visible, credible leadership, and inspire staff from a range of backgrounds to perform well.
• The ability to inspire a shared purpose which aligns with NHS principles and organisational values and the personal integrity and courage to challenge where these principles are under pressure
• An ability to work strategically, building excellent relationships with other partners and stakeholders and understanding their contribution to the system
• Outstanding verbal and written skills, able to summarise complex information and present to a range of audiences including the Trust Board, external stakeholders, staff and service users.
• A high level of emotional intelligence and style which supports the development of a safe and supportive environment which enables individuals to work effectively
• Word-processing and keyboard skills and ability to use Microsoft Office packages including Word, PowerPoint and Excel
• A natural curiosity backed by excellent critical analytical skills
• Assertive and confident to challenge poor conduct and behaviours
• Strong patient focus
• Excellent time management, prioritisation and organisational skills and ability to manage and deliver to agreed deadlines
• Knowledge of PCN and Integrated Care System structures

Desirable

• Change management and project delivery experience.
• Experience using SystmOne or equivalent systems.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Sussex Primary Care

Address

Sussex Community Nhs Foundation Trust

Brighton General Hospital

Elm Grove

Brighton

East Sussex

BN2 3EW

United Kingdom

Employer's website

http://www.sussexprimarycare.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

MAIN ROLE AND PURPOSE OF THE POST

This role is within the Clinical Admin Team, who support all aspects of patient care across the company. The Admin Assistant is a developmental role. They will be expected to develop the skills necessary to work in all aspects of the admin team.

Provide admin support to all clinical areas of the company.

Be a first point of contact for patients.

Assist patients to access the services that they need.

SPECIFIC RESPONSIBILITIES

The responsibilities described below are those of the clinical admin team.

Access

Answer the telephone as a priority and respond to the caller in an appropriate manner.

Man the reception desk. Book appointment, signpost to other services and support patients care.

Data Flow

Action all incoming data received through electronic transfer, e-mail and post. Ensure that it is coded and reviewed by an appropriate clinician.

Action outgoing data through electronic transfer, e-mail, sms message or post.

Clinical Support

Action tasks from the clinical team.

Administer the recall system for patients with long term conditions.

Monitor the uptake of all screening programmes and manage additional recalls as required.

Apply clinical coding to patient records as appropriate.

Update the Open Exeter system.

Monitor the childhood immunisation status of all children and liaise with the Child Health Department as necessary.

Maintain waiting lists of patients for specialist clinics and ensure that they are given appropriate appointments.

Outgoing Information

Ensure that referrals are processed in accordance with national timelines and liaise with the referral management centre as necessary.

Audio type patient referrals and submit them through the E-Referral system.

Deal with any referral queries from clinicians and patients.

Assist patients where necessary to make outpatient appointments.

Action requests for medical reports including liaising with patients to confirm consent is obtained and finance to confirm payment is received.

Action Subject Access Requests in line with GDPR legislation.

Patient records

Action applications for registrations ensuring that patients provide all necessary information and are made aware of consent to share information and on-line access to records.

Action the transfer of patient records, electronically and in hardcopy.

Summarise hardcopy records to ensure the electronic record is complete.

Ensure that SystmOne is reconciled to PCSE through GP Links.

Return hardcopy records to PCSE for patients who are no longer registered.

GENERAL RESPONSIBILITIES

Confidentiality

You shall comply with the General Data Protection Regulations when processing personal data for patients and staff.

You must be aware of the Caldicott Principles as they affect your work. You can address any questions in relation to this to your line manager.

Any data breaches should be reported immediately to the Data Protection Officer.

All enquiries from the media must be referred to a Director.

Health and Safety

All employees have a statutory duty of care for the safety of themselves and others. Employees are required to report any hazards as soon as they are identified.

All staff must contribute to the management of risk. This requires them to assess the risk in all situations, take of appropriate actions to mitigate any risks identified and report all hazards, incidents and near misses.

All building occupied by staff are non-smoking environments. No-one may smoke or vape in the building. Staff who smoke or vape outside the buildings should cover their uniform.

Flexibility Statement

The content of this Job Description represents an outline of the post only and is therefore not a precise catalogue of duties and responsibilities. It is intended to be flexible and subject to amendment in the light of changing circumstances and following consultation with the post holder.

Person Specification

Qualifications

Essential

• Received a basic education
• English Language GCSE at grade C or above or equivalent

Desirable

• Hold ECDL or other IT qualification.

Experience

Essential

• Excellent keyboard skills
• Experience of working with Microsoft Office
• Understand patient confidentiality
• Experience of managing an e-mail account
• Be confident to speak to people both in person and on the telephone.
• Be non-judgemental
• Flexible and able to adapt to change
• Able to prioritise workload
• Demonstrate a commitment to personal development
• Have worked in a team
• Have experience of face to face or telephone contact with the public

Desirable

• Experience of SystmOne or another clinical system
• Experience of audio typing
• Demonstrate and understanding of data protection
• Understand READ coding
• Have worked in a health setting
• Have a clinical background

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Whalebridge Practice

Address

Swindon Nhs Health Centre

1 Islington Street

Swindon

SN1 2DQ

United Kingdom

Employer's website

https://www.sparcells-surgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receive, assist and direct patients and visitors in a courteous and positive manner, both in person and via the telephone. Undertake a variety of administrative duties to assist in the smooth running of the Practice. Facilitate effective communication between patients, members of the Practice team, and other healthcare agencies.

Key Responsibilities

Communicate effectively with patients, staff, visitors and other agencies

Receive, welcome and advise patients, sign posting them where necessary

Make appointments and operate the appointments systems as directed

Answer telephone enquiries from patients, staff and other external agencies

Process and record information in accordance with Practice protocols

Arrange patient referral appointments as directed by GPs utilising e-Referral system where appropriate. Liaise with the Referral Support Service as required

Process and distribute incoming and outgoing mail

Administer new patient registrations and patient deductions

Explain Practice arrangements to newly registering patients

Monitor the practice website for patient submissions and send appropriate responses

Booking and monitoring of patient waiting lists

Unlock/lock premises and maintain security in accordance with Practice protocols

Attend Practice meetings and staff training as required

Responsibilities will be reviewed periodically in line with changing circumstances. Duties and responsibilities may be varied as required by the Partners and Practice Manager, in consultation with the post holder, in order to maintain a high standard, efficient reception/ administration service.

Generic Responsibilities

All staff at Woodbury Surgery have a duty to conform to the following:

• Equality, Diversity & Inclusion

A good attitude and positive action towards ED&I creates an environment where all individuals are able to achieve their full potential. Creating such an environment is important for three reasons: it improves operational effectiveness, it is morally the right thing to do, and it is required by law.

Patients and their families have the right to be treated fairly and be routinely involved in decisions about their treatment and care. They can expect to be treated with dignity and respect and will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Patients have a responsibility to treat other patients and our staff with dignity and respect.

Staff have the right to be treated fairly in recruitment and career progression. Staff can expect to work in an environment where diversity is valued and equality of opportunity is promoted. Staff will not be discriminated against on any grounds including age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex or sexual orientation. Staff have a responsibility to ensure that you treat our patients and their colleagues with dignity and respect.

• Safety, Health, Environment and Fire (SHEF)

This practice is committed to supporting and promoting opportunities for staff to maintain their health, well-being and safety. You have a duty to take reasonable care of health and safety at work for you, your team and others, and to cooperate with employers to ensure compliance with health and safety requirements. All personnel are to comply with the Health and Safety at Work Act 1974, Environmental Protection Act 1990, Environment Act 1995, Fire Precautions (workplace) Regulations 1999 and other statutory legislation.

• Confidentiality

This practice is committed to maintaining an outstanding confidential service. Patients entrust and permit us to collect and retain sensitive information relating to their health and other matters, pertaining to their care. They do so in confidence and have a right to expect all staff will respect their privacy and maintain confidentiality at all times. It is essential that if, the legal requirements are to be met and the trust of our patients is to be retained that all staff protect patient information and provide a confidential service.

• Quality & Continuous Improvement (CI)

To preserve and improve the quality of our output, all personnel are required to think not only of what they do, but how they achieve it. By continually re-examining our processes, we will be able to develop and improve the overall effectiveness of the way we work. The responsibility for this rests with everyone working within the practice to look for opportunities to improve quality and share good practice.

This practice continually strives to improve work processes which deliver health care with improved results across all areas of our service provision. We promote a culture of continuous improvement, where everyone counts and staff are permitted to make suggestions and contributions to improve our service delivery and enhance patient care.

• Learning and Development

The effective use of training and development is fundamental in ensuring that all staff are equipped with the appropriate skills, knowledge, attitude and competences to perform their role. All staff will be required to partake and complete mandatory training as directed by the training coordinator, as well as participating in the practice training programme. Staff will also be permitted (subject to approval) to undertake external training courses which will enhance their knowledge and skills, progress their career and ultimately, enable them to improve processes and service delivery.

Person Specification

Qualifications

Essential

• Good standard of education, including GCSEs (or equivalent) in English and Maths

Skills and Abilities

Essential

• Able to work independently whilst following established procedures, protocols and guidance.
• Excellent attention to detail with the ability to maintain accuracy when working under pressure.
• Strong organisational and multitasking skills, with the ability to manage competing priorities.
• A willingness to learn and develop new skills and ways of working.
• Ability to maintain confidentiality and handle sensitive information appropriately.
• Flexible and adaptable, with a willingness to support colleagues and provide cover during periods of leave or increased demand.
• Confident using digital systems and technology, with the ability to learn new software applications quickly.

Experience

Essential

• Experience of working in a reception, customer service or patient-facing role.
• Good IT skills with experience of using Microsoft Office applications, including Outlook, Word and Excel.
• Experience of working with computerised systems and maintaining accurate records.
• Excellent communication skills, both verbal and written, with the ability to communicate effectively with a wide range of people.
• Experience of working in a busy environment and managing competing demands.

Desirable

• Previous experience working within a GP Practice or NHS setting.
• Experience of using clinical systems, such as SystmOne.
• Understanding of patient confidentiality and data protection requirements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodbury Surgery

Address

Fulford Way

Woodbury

Exeter

EX5 1NZ

United Kingdom

Employer's website

https://www.woodburysurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose:

Lewisham and Greenwich NHS Trust, along with Lewisham ICT and Lewisham Borough have developed an integrated approach to medicines optimisation across the interface, community and care home settings as part of improved community management of chronic diseases and long term conditions. This role will be to support the medicines management aspects of this initiative through working within the LIMOS service across the interface and community setting to visit patients at home. This role will work provide specialist advice to patients, and undertake full patient centred medication reviews to proactively manage people with complex polypharmacy and adherence concerns, with focus on older people, frail housebound, and those with multiple conditions including physical or mental health issues and learning disabilities. The role will also involve partnership working across health and social care interfaces in line with the current and further developing pathways for medicines support in Lewisham as part of the Neighbourhood approach to care.

This is a specialised post, which involves analysing and interpreting complex clinical situations to develop, provide and communicate effective medicines management solutions and provide expert advice in this area.

Key Result Areas & Performance:

1. To provide medicine management reviews for identified and targeted patients including those who have medication issues or adherence related problems, or are on multiple or high risk medications, in the interface and community settings.

2. To deliver quality improvement, while contributing to the delivery of the general practice quality and outcomes framework, other enhanced services and prescribing workstreams in the primary care setting.

3. To participate in clinical audit and collect appropriate outcome data.

4. To work with general practice colleagues and community pharmacy colleagues to support implementation of safe systems for repeat prescribing and reduction of waste within primary care.

5. To work with primary care healthcare professionals to ensure agreed changes in medication are implemented and sustained.

6. To provide expertise and clinical leadership on medicines optimisation as part of a team member within the community setting.

7.To provide support to improve adherence and help patients get the best from their medicines, reducing medicines related admissions (including falls), and promoting appropriate evidence-based and cost effective prescribing. This will involve advice on de-prescribing where appropriate.

8. To provide medicines management support to, and training for patients, carers and members of the multi-disciplinary community and general practice team.

9. To contribute to the development of protocols to support improvement in systems around medication ordering and supply in the community setting in the context of improving safety and reducing waste.

Service Development

1. To work with community staff to promote and embed the role pharmacists in the community setting and raise awareness of services available to patient

2. To provide recommendations and plan actions to proactively improve the quality of systems and processes to improve medicines optimisation across the primary care setting.

3. To provide training regarding medication related issues and policies/guidelines to staff in primary or secondary care in order to promote medicines optimisation and high quality and cost-effective prescribing as appropriate.

4. To provide operational and clinical support to medicines optimisation developments and prescribing initiatives as dictated by GP practice, ICB, and hospital Trust and service objectives.

5. To collate and feedback on electronic discharge related information to ensure continuing improvement of the hospital computerised discharge letter and process of communication.

6. To assist with the implementation of policies and guidelines to improve medicines optimisation across primary/ secondary care interface and into the general practice setting.

7. To provide training to staff across health and social care to promote medicines optimisation in practice.

Clinical Services & Patient Care

1. To provide medication review and optimisation of identified groups of patients to maximise the gain from medicines and provision of safe, clinically effective and cost-efficient use of drugs.

2. To provide information in medicines related issues to doctors, nurses and other members of the multidisciplinary team in general practice and where appropriate across primary and secondary care interfaces including to community pharmacies within the Borough.

3. To develop skills including management of both minor ailments and specified long term conditions as required to practice as a part of the multidisciplinary team so as to ensure clinically effective and cost efficient use of drugs.

4. To reconcile information related to medicines across the interface setting, liaising with community and hospital colleagues to support the safe transfer of care for vulnerable patients with complex medicines management needs.

5. To work as an independent prescriber in line with competency and agreed area of practice as approved by the relevant Trust governance process through the non-medical prescribing committee with ratification by the MMC.

6. Provide patient facing and telephone support to patients those with questions, queries and concerns about their medicines.

Information & Data Management

1. To accurately record clinical activity within patient notes and the relevant electronic clinical systems such as EMIS and iCARE or EPIC.

2. To undertake clinical audit in areas in collaboration with stakeholders, feedback results, implement changes and ensure learning is shared to ensure quality improvement is achieved.

3. To collate any quantitative and qualitative performance measures for the service as required.

4. To collect and support the review of audit data associated with monitoring outcomes of relevant work streams of medicines optimisation services in the interface or community setting.

Education and Training

1. To provide education and training on medicines issues to staff working in hospital setting including members of social care, general practice teams and local community pharmacists

2. To commit to undertake relevant training to qualify as a pharmacist independent prescriber

3. To ensure continuous development of professional knowledge competencies by attendance at in house/external training programmes and appropriate self-education.

4. To act as a tutor and educational supervisor for trainee pharmacists and pharmacy diploma practitioners

5. To provide support when required for junior and trainee pharmacists including provision of information, informal teaching and assessment of trainee pharmacists and diploma practitioners.

6. To provide teaching and training sessions on pharmacy related issues to pharmacy, ward and clinical staff.

Financial

1. To support the delivery of targets in the general practice and community setting in relation to medicines optimisation and service delivery within quality and outcomes framework areas and enhanced services as required.

To provide pharmaceutical advice on the use of more cost-effective drugs across the primary and secondary care interface and within the general practice setting, including the provision of advice and implementation of formulary recommendations and shared care guidance.

Research & Development

1. To participate in clinical audit in medicines optimisation initiatives to influence quality improvement around use of medicines within general practice and across local healthcare settings.

2. To support the development and evaluation of local initiatives in the delivery of medicines optimisation

Communications and Relationships

1. To communicate information following assessing patients medicines needs with relevant members of the multidisciplinary team as required in the general practice, PCN and primary care setting. This will include close liaison with both community and hospital service colleagues in addition to GPs and other practice staff, carers, and other members of both primary and secondary care teams.

2. To communicate medication related issues to patients and relatives. This includes medication history taking, medication review and medication counselling and overcoming barriers to understanding and communication such as language, hearing, visual or cognitive difficulties. Communication is either verbal in the form of face to face contact, over the telephone or written in the form of medication reminder charts.

3. To communicate verbal and written information across the primary and secondary care interface regarding patients therapy on admission and discharge, documenting key information in the primary care record (EMIS) or Electronic Discharge Notification (EDN), and, where appropriate, resolving queries to support vulnerable patients with medicines management needs.

4. To liaise with relevant ICB and PCN colleagues on prescribing related issues to ensure consistency of patient care.

Person Specification

Education/Qualification

Essential

• B. Pharm / M. Pharm / BSc (Pharmacy)
• Registered with the GPhC
• Postgraduate Certificate in General Pharmacy Practice (or equivalent)

Desirable

• Postgraduate Diploma in General Pharmacy Practice (or equivalent)
• Pharmacist Independent Prescriber or working towards qualification

Previous Experience

Essential

• A minimum of 2 years post-registration experience in hospital pharmacy in an acute NHS setting or equivalent clinical experience.
• Demonstrable experience in clinical pharmacy practice covering a broad range of specialities
• Demonstrable experience of multidisciplinary working
• Demonstrable experience in supervising others.
• Demonstrable experience of co-ordinating and leading on clinical audit.

Desirable

• Previous experience of delivering formal education and training sessions.
• Experience of working within GP practices &/or a community or primary care pharmacy setting.
• Development of evidence-based guidelines

Knowledge, Skills and ability

Essential

• Ability to work on own initiative and effectively as part of a team both within pharmacy and a multidisciplinary environment
• Appreciation of the nature of GPs, general practice and primary care prescribing and strategies for improving prescribing
• Recognise priorities when problem solving and appropriately refer to colleagues or seniors
• Ability to prioritise and plan work effectively.
• Ability to contribute to the planning of service developments
• Demonstrated ability to communicate complex information effectively using clear written and spoken English and overcome barriers to understanding
• Self motivation and the ability to motivate others
• Ability to establish and maintain rapport with medical, nursing and other colleagues
• Ability to work positively and calmly under pressure
• Demonstrate sound clinical knowledge and the ability to apply it in practice
• Demonstrate ability to ensure safe and effective use of medicines for patients
• Proven computer literacy and IT skills including: o Email o Word processing o Spreadsheets o Databases o Use of search engines/medical databases to retrieve information
• Demonstrated accurate numeric skills
• Recognises limitations and takes responsibility for own actions

Desirable

• Experience working with medical and nursing teams.
• Knowledge of NHS policy and current issues
• Experience working with clinical systems such as EMIS

Personal attritubes

Essential

• Flexible approach to work
• Committed to own continuing professional development and maintaining a CPD portfolio.
• Demonstrable willingness to learn and develop new skills
• Reliable, polite and approachable
• Ability to cope with challenges and change
• Knows own professional and personal limitations and seeks advice where necessary
• Able to demonstrate high levels of communication skills involving negotiation and co-operation using complex and often sensitive information.
• Demonstrable ability to prioritise work and meet deadlines
• To be able to influence and negotiate with health professionals in a diplomatic manner

Other

Essential

• Willingness to contribute to the general life and work of the Pharmacy and Trust
• Able to work agreed hours

Desirable

• Hold current driving license and willing to use own care for visits /travel in community setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lewisham and Greenwich NHS Trust

Address

University Hospital Lewisham

Lewisham

SE13 6LH

United Kingdom

Employer's website

https://www.lewishamandgreenwich.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Receptionist Job description and person specification

The post-holder is a Receptionist.

The Receptionist will be responsible for undertaking a wide range of reception duties and the provision of general support to the multidisciplinary team. Duties can include, but are not limited to, greeting and directing patients, the effective use of the appointment system, booking appointments, the processing of information (electronic and hard copy) in a timely manner and in accordance with current policies, assisting patients as required and supporting the administration team with patient registration,

The post-holder will act as the central point of contact for patients, be responsible for the distribution of information, messages and enquiries for the clinical team, liaise with multi-disciplinary team members and external agencies such as secondary care and community service providers.

The Receptionist will support staff with the distribution of information, messages and enquiries for the clinical team, liaising with multidisciplinary team members and external agencies such as secondary care and community service providers.

The post-holder will be an integral part of the general practice team.

The following are the core responsibilities of a Receptionist in delivering health services. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels:

a. Accurately detail information on patients records within the clinical system

b. Maintain and monitor the practice appointment system

c. Process personal, telephone and e-requests for appointments

1. Assist with total triage administration

e. Answer incoming phone calls, transferring calls or dealing with the callers request appropriately

f. Signpost patients to the correct service

g. Initiate contact with and respond to, requests from patients, team members and external agencies

h. Photocopy documentation as required

i. Data entry of new and temporary registrations and relevant patient information as required

j. Input data into patients healthcare records as necessary

k. Direct requests for information, i.e., DSAR, insurance/solicitors letters and DVLA forms to the administrative team

l. Manage all queries as necessary in an efficient manner

m. Carry out system searches as requested

n. Support all clinical staff with general administrative tasks as requested

o. Undertake a broad spectrum of administrative duties commensurate with the role

p. Be an integral part of the general practice team

q. Act as a chaperone as required

r. Be aware of duties and responsibilities regarding current legislation and adhere to practice policies and procedures on safeguarding adults and safeguarding children

s. Support in the delivery of enhanced services and other service requirements

t. Undertake all mandatory training and induction programmes

u. Contribute to and embrace the spectrum of clinical governance

v. Maintain a clean, tidy, effective working area at all times

w. Attend a formal appraisal with their manager at least every 12 months. Once a performance/training objective has been set, progress will be reviewed on a regular basis so that new objectives can be agreed.

Person Specification

Qualifications

Essential

• See attached Document

Desirable

• See attached Document

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Box Surgery

Address

The Surgery

London Road, Box

Corsham

Wiltshire

SN13 8NA

United Kingdom

Employer's website

http://www.boxsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The appointees will form a close working relationship with the practice or services where they are providing primary care services. Work with practice teams support acute and long-term medical conditions management, the achievement of prescribing outcomes for Quality Outcomes Framework ; Directed Enhanced Services ; Local Incentive Schemes and Prescribing Incentive Schemes .

A high degree of flexibility will be required, along with willingness to adapt to fluctuations in practice workload and be adaptable to the day to day demands of a busy general practice or urgent care workload.

Clinical responsibilities:

A good standard of patient medical care

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including GP surgery consultations and emergencies, telephone / Video / Online consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations (e.g. Insurance Companies) on behalf of the Practice, referral letters NHS or private, paperwork and correspondence in a timely manner

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation

Recording clear and contemporaneous I.T. based consultation notes to agreed standards

Collecting data for audit purposes

Compiling and issuing computer-generated acute and repeat prescriptions

Prescribing in accordance with locally agreed or national guidelines.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Take part in the duty doctor rota

To do home visits

From time to time there may be extra duties or responsibilities that may be required of the post-holder. These will be agreed with the Clinical lead, and there will be an expectation that new duties or responsibilities may be part of the role, but that they will be appropriate to the knowledge, skills and experience of the employed GP.

Other responsibilities with the Practice:

Awareness of and compliance with all relevant practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

A commitment to life-long learning and audit to ensure evidence-based best practice;

A commitment (when seeing patients) to helping the practice promote safe, high quality care.

Maintain reaccreditation portfolio and undertake annual appraisal.

Contributing to evaluation or audit and clinical standard setting within the organisation;

Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.

Responsibility for completing Medical Reports / requests for patient information.

To be professional at all times and maintain a formal dress code.

To maintain a good working relationship with staff, doctors and patients and contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion

Team working

• Understand own role and scope, and identify how this may develop over time
• Work as an effective and responsible team member, supporting others and exploring the mechanisms to develop new ways of working
• Delegate clearly and appropriately, adopting the principles of safe practice and assessing competence
• Ensure clear referral mechanisms are in place to meet patient need, if required
• Prioritise own workload and ensure effective time-management strategies are embedded within the culture of the team
• Work effectively with others to clearly define values, direction and policies impacting upon care delivery
• Participate in team activities that create opportunities to improve patient care
• Participate in and support local projects as agreed with the practice management team

Utilising information

• Use technology as an aid to management in planning, implementation and monitoring, presenting and communicating information
• Review and process data using accurate SNOMED codes to ensure easy and accurate retrieval for monitoring and audit processes
• Manage information searches using the internet and local library databases, for example, the retrieval of relevant information for patients on their condition
• Understand the responsibility of self and others regarding the Freedom of Information Act
• Collate, analyse and present clinical data and information to the team using appropriate charts and/or graphs to enhance care

Record keeping and administration

• Make accurate and contemporaneous records of all patient encounters in accordance with practice records protocols and coding protocols
• Accurately label and document patient samples and submit for collection and analysis.
• Maintain skills in using patient appointment system
• Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate
• Take the necessary precautions when transmitting information
• An understanding, acceptance and adherence to the need for strict confidentiality

Service improvement:

• Be aware of and, if appropriate, assist in current clinical audit
• Work with colleagues in the team on the development of current and new services and other initiatives
• Deal with requests from patients and clinical staff for health information leaflets

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their careers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks

Making effective use of training to update knowledge and skills

Engaging with and contributing to issues/processes involving Health & Safety in the workplace

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Safe management of sharps procedures including training, use, storage and disposal

Reporting potential risks identified.

Work safely at all times in accordance with Legislative requirements and Practice Policy and Procedures

Identifying and reporting hazards/risks and contributing to control measures.

Adhering to all relevant policies including infection control, cold chain

Contributing to keeping the working area and patient areas tidy and free from hazards.

Using protective equipment and clothing provided and in accordance with the practices policy.

Handling specimens and clinical waste/sharps in accordance with practice policy.

Applying correctly spill control and decontamination policies

Ensuring sufficient supplies of all cleansing and infection control materials.

Attending regular health and safety training.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Flexibility:

This job description is not intended to be an exhaustive description of every duty performed by the post holder, but rather a guide to the type and nature of the duties. In Essex Lodge Surgery, flexibility in the duties undertaken and the hours worked are essential to achieve the objectives of a smooth running practice.

The post holder is required to carry out any duties that fall within the scope of this role, that may reasonably be requested by the Partners or the Practice Manager and that relate to the efficiency and smooth running of the Practice.

The post-holder may, from time to time, be asked to undertake other reasonable duties, with appropriate training. It is important that all members of staff are prepared to undertake additional or relinquish current duties to maintain service delivery to patients. It is expected that requests from the Partners/Management Team will not be unreasonably refused.

This job description is not exhaustive and may be adjusted periodically after review and consultation. You will also be expected to carry out any reasonable duties which may be requested from time-to-time.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of administrative duties
• Experience of working in a healthcare setting
• Knowledge of EMIS web clinical system

Desirable

• Knowledge of databases
• Customer Service Training or formal reception training

Qualifications

Essential

• Eligible to work in General Practice as a GP
• Willing to successfully complete appropriate training for appraisal and remain up to date with the developing GP Appraisal, relicensing and GMC revalidation
• Excellent communication and interpersonal skills
• Ability to work as part of a multi-disciplinary team
• Understanding of the pressures faced by GPs and healthcare teams
• Current registration with the GMC and appropriate representation with a recognised medical defence organisation
• Strong levels of IT proficiency and familiarity with primary care clinical systems (EMIS WEB). Experience in using the Microsoft suite of programmes
• Proven ability to handle a busy and varied primary care case load
• A good understanding of Primary Care contracting requirements
• Understanding of QOF, local and national incentive schemes, prescribing or other initiatives are acted on as required
• Ability to drive and use of a vehicle to carry out home visits
• Able to take a consultative approach to their work, appropriately involving relevant people
• Able to put the needs of the team ahead of individual needs at busy times, periods of increased workloads ,QOF assessment, flu campaigns, sickness absences or unplanned leave etc.
• Flexibility to adapt to different organisational settings
• Organised and efficient in record keeping.

Desirable

• GP with specialist interest
• Willingness to contribute to and participate in a peer support group
• Proven ability to offer support within a clinical team and share learning points in practice meetings
• Competent EMIS Web user

Educator

Essential

• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance and service expansion
• To prepare and participate in CQC visit

Desirable

• Excellent communication skills including verbal, written, face to face and active listening skills.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

IT Skills

Essential

• The practice has been a GP training and teaching practice since 1985, having two GP trainers and GP registrars. The practice provides training to physician associate (PA) and medical students from the Queen Mary University of London and also medical students from Kings College London. Training and development are therefore an important part of the practices ethos.

Desirable

• The practice is well advanced in terms of computerisation and fully computerised. The clinical IT system is EMIS Web. It has adopted new AI software such as EMMA and ANIMA

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Essex Lodge Surgery

Address

94 Greengate Street

London

E13 0AS

United Kingdom

Employer's website

https://www.essexlodge.com/ (Opens in a new tab)

Job description

Job responsibilities

Core role:

Working as a team member with other health professionals to deliver routine and urgent care for patients including assessment, advice, treatment and onwards referral - whether to other team members or to secondary care. Appointments are delivered by phone or face to face with appointment length variable according to the complexity of the issue. GP advice will always be available.

Training and personal development:

The practice is supportive of relevant personal development and training. In-house training and clinical meetings are provided in some subjects and online training is available for all statutory mandatory training. Attendance at suitable courses is also supported with prior agreement.

The post-holder will develop and maintain a Personal Learning Plan and participate in any training programme implemented by the practice as part of this employment, plus other relevant training as agreed. The post-holder will maintain training as required for ongoing registration and practice in their role.

Additional responsibilities:

All team members are expected to take on some administrative, leadership or managerial duties according to their abilities and expertise, and often their personal interests. These should not be excessive and will not be the main role.

Person Specification

Knowledge, Attributes and Skills

Essential

• Good interpersonal and communication skills.
• Good written skills and clear concise record keeping.
• Understanding of clinical governance issues in primary care.
• Good professional standing.
• Ability to work well in a team, supporting colleagues and seeking advice where necessary.
• Ability to recognises limits of own practice and expertise.

Desirable

• Understanding of general practice funding and reporting. e.g. awareness of QOF and its implications for the practice.
• Knowledge and skills in resource management.
• Comfortable with change in working environment and working practices over time.
• Skills in practical procedures, e.g. phlebotomy.
• Willingness to contribute to colleagues' education.

Experience

Essential

• Advanced clinical practice skills.
• Skilled in management of minor illness and minor injuries.
• Ability to recognise and seek appropriate help with first presentations of more serious illness and medical emergencies.
• Qualified or near-qualified as an independent prescriber.

Desirable

• Experience working in Primary Care.
• Familiarity with EMIS Web and online consulting.
• Experience in managing patients with long term conditions.
• Management of patients with complex needs.
• Experience of Quality Improvement programmes.

Qualifications

Essential

• Full registration with NMC or HCPC (UK).
• Evidence of Advanced Practice Qualifications or near-complete training as Advanced Practitioner.
• Qualified or near-qualified as Independent Prescriber.
• Relevant nursing degree or other primary healthcare professional degree.
• Eligible to work in UK primary care.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Milborne Port Surgery

Address

Gainsborough

Milborne Port

Sherborne

Dorset

DT9 5FH

United Kingdom

Employer's website

https://www.milborneportsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Delivering highquality clinical care in line with UCC and hospital policies
• Acting as a role model and expert practitioner, supporting junior staff and colleagues
• Leading paediatric resuscitation during emergencies
• Ensuring accurate, timely documentation using electronic medical records
• Supporting the Casualty First Manager with team development
• Deputising for the Clinical Lead when required
• Participating in audits, service improvement, and quality assurance
• Maintaining uptodate ALS and EPALS certifications
• Promoting a culture of continuous learning, safety, and patientcentred care

Person Specification

Experience

Essential

• GMCregistered doctor on the GP register
• Experience in General Practice, Minor Illness, and A&E
• Strong paediatric experience
• Evidence of CPD and commitment to ongoing development
• Excellent diagnostic and physical examination skills
• Ability to work autonomously and make safe, timely decisions
• Outstanding written and verbal communication
• Experience working within a multidisciplinary team
• A patientfocused approach to care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Hospital of St John and St Elizabeth

Address

60 Grove End Road

St John’s Wood

London

NW8 9NH

United Kingdom

Employer's website

https://www.hje.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents or please click apply now to view in Trac.

Person Specification

Qualifications and/or Knowledge

Essential

• Working at NVQ level 3 in Health or Health and Social care (or equivalent) Physiological measurements training

Desirable

• Health and Safety training Infection control training First Aid training

Experience

Essential

• Previous relevant experience of working within health care settings.

Desirable

• Working within GP Practices

Aptitude and Abilities Skills

Essential

• A high level of interpersonal and communication skills. Ability to engage members of the public. Ability to work independently and as part of a team. Clinical skills as outlined in job description Motivational Skills - able to enthuse and motivate others

Desirable

• IT literacy Local knowledge of statutory and voluntary services Working knowledge of Vulnerable Adult and Child Protection procedures The ability to speak or learn Welsh to a satisfactory level.

Personal Qualities

Essential

• Able to work effectively in a multi-disciplinary / multi-agency arena Able to work with colleagues in a professional manner Able to prioritise own workload Good organisational skills Will experience occasional exposure to emotive circumstances Must possess a non-judgemental attitude towards others

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Cwm Taf Morgannwg University Health Board

Address

CTM wide

CTM wide

CF45 4SN

United Kingdom

Employer's website

https://joinctm.wales/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: Please see attached Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

The post holder will safeguard and promote the welfare of adults and children in line with policy and to ensure that the organisation and staff complies with the same.

The post holder will work in partnership within the multiagency teams, in Starting Point, as the first point of contact for health. They will contribute to a high quality and efficient assessment process for children and young people in Derbyshire, allowing enquiries/referrals to be dealt with in a timelier manner. This will ensure families receive the right help at the right time by the appropriate service, resulting in the best outcomes for the child/young person, including attendance at Starting Point Strategy Meetings.

The post holder will be available to advise the Starting Point Social Care Team and partners in health about matters relating to referrals.

The post holder will work as part of the Starting Point multiagency team to analyse health information alongside the integrated team.

The post holder will triage and provide health information to support the delivery of the commissioned Safeguarding Children and Triage Service, including attendance at Locality Strategy Meetings.

Attend, contribute, give specialist advice and contribute to safety planning when required, to the Multi Agency Risk Assessment Conferences (MARAC) related to safeguarding vulnerable individuals, children and families.

To support DCHS staff that attend the MARAC meetings.

To support the Safeguarding Service to review records for strategy meetings, meetings, chronologies, case file-based audits and information exchanges (adult and children).

To contribute and support the Safeguarding Service to deliver the Trust safeguarding training and to ensure that they have the requisite knowledge in relation to safeguarding adult and children (Think Family).

Person Specification

Education, Qulaification and training

Essential

• 1st level Registered Children's Nurse or Registered Mental Health Nurse or Registered Nurse or Registered Allied Health Professional
• First Degree
• Evidence of Post Basic Continuing Professional Development in Safeguarding Children and Adults

Desirable

• Specialist Community Public Health Nurse (Health Visitor or School Nurse Qualification)
• Training Qualification

Experience and knowledge

Essential

• Awareness of legal framework underpinning safeguarding (adult and children)
• Knowledge of safeguarding procedures
• Extensive clinical experience working with a safeguarding children caseload within the health care setting

Desirable

• Management or leadership Experience
• Experience of delivering training

Skills and attributes

Essential

• Communication skills both written and verbal
• Report writing skills
• IT skills

Desirable

• Stress management skills
• Experience of audit process

Aptitude and personal qualties

Essential

• Ability to work individually and as part of a team
• Approachable
• Focussed on safeguarding adults, children and families

Desirable

• Ability to identify own stress/staff stress and have knowledge of existing support services.
• Confidence to challenge professional practice or others in difficult situations with respect

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Crich Medical Practice

Crich medical practice

Crich

DE45PB

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Respond to queries from patients and Healthcare personnel as appropriate. Provide empathy and reassurance to patients where necessary.
• Manage patient investigation results. Check all incoming laboratory/radiology results, ensuring that abnormal results are communicated promptly to appropriate Clinician. Ensure all reports are seen and signed by Clinician prior to filing in case-notes.
• Participate in the training and supervision of Support Medical Secretaries, Medical Audio Typists and work experience students, which will involve planning and allocation of work, and checking of letters produced for accuracy, as appropriate
• Undertake self-supervision and effective self-organisation in terms of:

1. co-ordinating annual and other leave in co-operation with other secretaries, and with the approval of management;
2. liaising with other secretaries to ensure fair distribution of work by mutual assistance;

• Establish and maintain efficient office systems, including filing systems and maintain a booking out and/or booking in system for case-notes.
• Liaise with Admissions Department in respect of patients requiring hospital admission, ensuring that relevant information or instructions are communicated effectively. Ensure that all relevant investigations are available prior to admission and in particular that any problem with the potential to delay admission/surgery is brought to the urgent attention of the relevant clinician (may be necessary to liaise with or organise input of other Clinicians prior to admission (eg anaesthetic assessment) or to co-ordinate arrangements where procedures require multidisciplinary input)
• Maintain confidentiality at all times, ensuring that information is only divulged to authorised sources and by appropriate means.
• Input and extract data from hospital systems and other relevant software programmes, which may be Trust-wide or specialty-specific.

Person Specification

Qualifications

Essential

• GCSE English at Grade 'C' or above or equivalent
• AMSPAR Diploma or equivalent extensive medical secretarial experience
• RSA/OCR Level III or equivalent
• Proficient IT skills (use of Microsoft office packages - particularly word and excel)
• Working knowledge of medical terminology

Experience

Essential

• Ability to accurately transcribe complex dictation
• Previous Medical secretarial experience
• Experience using the hospital's Electronic Patient Record system
• Previous experience working in an NHS Office environment

Skills

Essential

• Clear and accurate written and verbal communication and ability to converse in a positive professional manner
• Proven ability to work in a team and be supportive of team members
• Highly motivated and possess enthusiasm for developing the role
• Good organisational skills. Manage/priorities own workload
• Ability to use own initiative and work without close supervision

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

East Lancashire Hospitals NHS Trust

Address

Burnley General Hospital

Casterton Avenue

Burnley

BB10 2PQ

United Kingdom

Employer's website

http://jobs.elht.nhs.uk/ (Opens in a new tab)