Job description

Job responsibilities

The Experienced Primary Care Pharmacy Technician will work as an integral member of the PCN pharmacy and wider multidisciplinary teams, under appropriate clinical supervision. The post holder will use their established technical knowledge, consultation skills and primary care experience to improve the safe, effective and cost-conscious use of medicines across GP practices, care homes and other community settings.

The role is predominantly patient-facing and operational. It includes medicines reconciliation, repeat-prescribing support, high-risk medicine monitoring, patient safety searches, audit and quality improvement, medicines waste reduction, and practical support to help patients use their medicines effectively. The post holder will manage an agreed caseload and work programme with a high degree of day-to-day autonomy, while recognising professional limits and escalating clinical decisions appropriately.

Work within GPhC standards, organisational policies, agreed standard operating procedures and the limits of individual competence.

Work under appropriate clinical supervision to support the safe, effective and efficient use of medicines.

Undertake only those patient-facing and medicines-optimisation activities for which competence has been demonstrated and documented.

Refer prescribing decisions, diagnosis, clinical assessment, complex medication review and other matters outside scope to a clinical pharmacist, GP or other appropriate clinician.

Provide day-to-day peer support and may coordinate delegated workstreams, but the role carries no formal line-management responsibility unless this is separately agreed and documented.

Maintain accurate, timely and contemporaneous records in the relevant clinical system, including actions taken, advice provided and referrals or escalations made.

Hold structured, person-centred conversations with patients, carers and families to support effective and safe medicines use, shared decision-making and adherence.

Provide practical medicines support within competence, including inhaler technique, medicines administration, compliance aids, ordering arrangements and signposting to relevant services.

Identify medicines-related problems, side effects, adherence concerns, safeguarding issues or deterioration, and escalate promptly using agreed clinical pathways.

Support patients to understand changes to medicines following discharge, outpatient appointments or other transitions of care.

Provide relevant public health and lifestyle advice within competence, with particular attention to access needs and health inequalities.

Undertake medicines reconciliation from discharge summaries, clinic letters and other reliable sources in line with local protocols, resolving discrepancies or referring them to an appropriate clinician.

Support reconciliation and medicines synchronisation for new care home residents and patients moving between care settings.

Liaise with community pharmacy, hospital pharmacy, care homes, specialist services and patients to obtain information and ensure continuity of supply.

Prioritise urgent or high-risk discrepancies and maintain a clear audit trail of interventions and outcomes.

Support safe, efficient repeat-prescribing workflows, including triage of routine requests, alignment of medicines and referral of clinically complex queries.

Undertake agreed searches and monitoring processes for high-risk medicines, shared-care medicines and patients requiring follow-up, escalating overdue or abnormal results appropriately.

Support the implementation and consistent use of the Electronic Prescription Service and other digital medicines systems.

Help practices improve ordering, return and disposal processes and reduce avoidable medicines waste.

Support implementation of local and national prescribing guidance, formulary decisions and medicines-optimisation initiatives.

Take delegated ownership of defined medicines-optimisation workstreams and contribute to improving systems across practices, reporting progress, risks and recommendations to the Lead Pharmacy Technician.

Contribute to appropriate switching programmes, recalls and medication safety work only within agreed protocols and with suitable clinical oversight.

Undertake patient safety searches, clinical audits and data collection, for example relating to antimicrobial stewardship, high-risk medicines, monitoring, polypharmacy or prescribing indicators.

Support delivery of medicines-optimisation incentive schemes, Quality and Outcomes Framework activity, enhanced services and local PCN priorities.

Identify and report medication incidents, near misses, risks and system weaknesses; contribute to investigation, learning and improvement actions.

Use prescribing and service data to identify variation, monitor outcomes and recommend practical improvements to the Lead Pharmacy Technician and clinical team.

Contribute to the development, review and implementation of standard operating procedures and safe systems of work.

Work closely with clinical pharmacists, GPs, nurses, pharmacy technicians, practice teams and other PCN professionals to co-ordinate care and manage workload safely.

Develop effective links across primary care, community pharmacy, secondary care, mental health, social care, care homes and voluntary services.

Participate in relevant practice, PCN and multidisciplinary meetings and communicate clearly about actions, risks and outcomes.

Support integration of the pharmacy team across organisations and contribute to a consistent, equitable service for patients across PCN practices.

Provide day-to-day advice, coaching and training to practice staff within own area of competence; support induction or peer development of less experienced colleagues when requested.

Maintain GPhC registration, continuing professional development and a portfolio of competence relevant to primary care practice.

Participate in clinical supervision, appraisal, objective setting and an agreed personal development plan.

Complete mandatory and statutory training and undertake further development required for enhanced or locally commissioned services.

Keep up to date with medicines legislation, professional guidance, evidence, local formularies and relevant NHS policy.

Person Specification

Experience

Essential

• Experience of working as a Pharmacy Technician

Desirable

• Experience of working in primary care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Headcorn Surgery

Address

Greensand Health Centre

Heath Road

Linton

MAIDSTONE

Kent

ME17 4NU

United Kingdom

Employer's website

https://www.headcornsurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Deliver timely, person centred care for adults with low to moderate mental health needs referred from within the PCN, whether through GP triage, direct referral, or proactive outreach.
• Conduct comprehensive mental health assessments and develop shared care plans with patients.
• Deliver brief interventions, psychoeducation, and proactive medication support (where appropriately trained).
• Refer and signpost to IAPT, CMHTs, crisis services, and VCSE organisations as required.
• Work collaboratively with GPs, ANPs, Social Prescribers, OTs, and other team members to plan joined up care.
• Work autonomously and confidently to manage complexity and psychosocial need.
• Apply holistic clinical reasoning and shared decision making to develop meaningful care plans.
• Apply safeguarding principles and respond promptly when crises arise.
• Actively contribute to mental health MDTs and population health discussions at PCN level.

Evidence, Research, and Development

• Contribute to service development, quality improvement, and alignment with mental health strategy.
• Promote public mental health, prevention, and early intervention as part of population health goals.
• Identify high risk populations, promote mental wellbeing, and address social determinants of mental health (e.g., loneliness, housing, debt).
• Act as a clinical role model within the MDT, supporting professional development and reflective practice.
• Record activity and outcomes in line with reporting requirements.

Key Skills and Attributes

• Thrive under pressure and remain calm and composed in a fast paced, changing environment.
• Communicate clearly and effectively, building strong relationships with internal teams, PCNs, and external stakeholders.
• Demonstrate strong interpersonal skills and enjoy motivating and supporting others to deliver high quality outcomes.
• Take pride in maintaining excellent organisation, attention to detail, and proactive planning.
• Be confident with technology, quickly learning new systems, policies, and programmes, and using data to inform decision making and service improvement.
• Excel at problem solving, applying logical thinking to overcome challenges and implement effective solutions.
• Be self reflective and committed to continuous professional development, with motivation to grow both clinical expertise and leadership capability.
• Understand and adhere to legal, ethical, professional, and organisational policies, procedures, and codes of conduct.
• Demonstrate proficiency with MS Office and other IT tools, including HR databases and digital collaboration platforms.

Experience, Knowledge and Qualifications

• Registered Mental Health Nurse with the NMC.
• Proven experience supporting adults with mental health needs, ideally in a community or primary care setting.
• Strong understanding of common mental health conditions and evidence based interventions.
• Excellent communication, triage, and consultation skills.
• Ability to work independently while contributing effectively to a wider MDT.
• Up to date CPD portfolio demonstrating knowledge of the Promni Health and General Practice Nursing Career and Core Capabilities Framework and the ability to operate at enhanced level practice.
• Independent Prescribing (V300) qualification (desirable).
• Experience working within or alongside a GP practice (desirable).

This role profile is not exhaustive, and you may be asked to undertake other reasonable duties within the expectations of your position.

General Terms (Applicable to All Promni Health Posts)

• Maintain conduct in line with Promni Health's Code of Conduct.
• Safeguard children and adults, acting on any concerns to ensure appropriate assessment and investigation.
• Adhere to all Promni Health policies and procedures.

Equality, Diversity and Inclusion

Promni Health welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance with your application due to a disability or long term health condition, please contact: [email protected]

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC Well Led domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - You must be a registered Mental Health Nurse with the NMC.

Desirable

• - Independent Prescribing (V300) qualification.

Experience

Essential

• - Proven experience supporting adults with mental health needs, ideally in a community or primary care setting.
• - A deep understanding of common mental health conditions and evidence-based interventions.
• - Excellent communication, triage and consultation skills.
• - Ability to work independently while contributing to a wider multidisciplinary team (MDT).
• - An up-to-date CPD portfolio demonstrating:
• - Knowledge of the Primary Care and General Practice Nursing Career and Core Capabilities Framework.
• - Ability to operate at enhanced level practice.

Desirable

• - Experience working within or alongside a GP practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

The Merlyn Vaz Health & Social Care Centre

1 Spinney Hill Road

LEICESTER

LE5 3GH

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

As a Pharmacy Technician you will work as part of a multi-disciplinary team to improve the quality and safety of care offered to our patients. You will have regular contact with patients and working alongside pharmacists will help seek to reduce the workload of GP prescribers in practices. You will review hospital letters for further onward management, as well as review and authorising medications for patients

Person Specification

Qualifications

Essential

• Level 3 in Pharmaceutical Services and be registered with the GPhC

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Howard House Surgery

Address

Howard House Surgery

31 Orwell Road

Felixstowe

Suffolk

IP11 7DD

United Kingdom

Employer's website

https://suffolkprimarycare.uk/howard-house-surgery/ (Opens in a new tab)

Job description

Job responsibilities

• Utilisation of SystmOne clinical system
• Consult with patient face to face and by telephone as required
• Undertake home visits when required
• Prescribe, refer, treat and advise patients as required
• Respond to clinical queries from the wider team
• Contribute to completion of the clinical task group
• Fair share of clinical administration, including tasks, bloods, and other general duties,
• Complete medical reports as and when required (shared out across the team)
• Provide support to the wider clinical team including being available to our highly experienced ANPs when required
• Other duties as may be reasonably required from time to time

(please note, protected time will be available for certain duties)

Person Specification

Qualifications

Essential

• Medical degree
• Full registration with GMC

Desirable

• GP registrar training
• Completion of GP vocational Training

Experience

Essential

• Experience of using Systmone clinical system.

Desirable

• Experience or interest in training other trainee GPs and trainee practitioners.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Fuller and Forbes Partnership

Address

Queens Medical Centre

Queen Street

Barnstaple

Devon

EX32 8HY

United Kingdom

Employer's website

http://bramleyonline.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please view the attached job description for full details of the role and use your supporting statement to confirm how you meet the essential and desirable criteria on the job specification.

Please note due to high volume of applications for some posts, this post may close before the displayed closing date. We recommend that you apply for this role asap.

Person Specification

Qualifications

Essential

• Registered Nurse on the appropriate part of the NMC Register

Experience

Essential

• Significant post-registration experience including some in a position relevant to the speciality

Skills

Essential

• Able to perform clinical skills relevant to the speciality
• Ability to provide high quality patient centred care

Attitude, aptitude

Essential

• Effective role model, demonstrating NNUH's PRIDE values of People focussed, Respect, Integrity, Dedication and Excellence
• Demonstrates understanding and commitment to Equality, Diversity and Inclusion

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Norfolk and Norwich University Hospital

Address

Norfolk & Norwich University Hospital

Colney Lane

Norwich

NR4 7UY

United Kingdom

Employer's website

https://www.nnuh.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

What You Will Do

Clinical Practice

• Independently assess, diagnose, and manage MSK presentations, including complex cases.
• Request investigations such as imaging and blood tests, and make appropriate referrals.
• Create tailored selfmanagement plans that support behavioural change and longterm recovery.
• Use your full scope of practice, including prescribing and injection therapy (where qualified).
• Record utilisation data daily and collect Patient Satisfaction Questionnaires (PSQs).

Collaboration & Development

• Work as part of a GPbased MDT and build strong, positive relationships with practice staff.
• Educate colleagues on MSK triage pathways and provide informal clinical guidance.
• Support clinical audits and contribute to service improvement initiatives.
• Help shape and refine local MSK care pathways.

Leadership & Learning

• Participate in supervision and peerreflection sessions.
• Continue progressing against the HEE Roadmap to Practice.
• Contribute to clinical governance and mentoring where appropriate.

What Were Looking For

Essential

• HCPC and CSP registered Physiotherapist.
• Minimum 5 years postgraduate clinical experience.
• Minimum 3 years MSK clinical experience.
• Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework.
• Active CPD portfolio aligned to the four pillars of advanced practice.

Desirable

• MSc Level 7 modules.
• Prior FCP or MSK triage experience (NHS or private sector).
• Experience working in GP practices.
• Experience using EMIS or SystmOne.
• Qualified in injection therapy and/or Independent Prescribing.

Key Skills

• Confident, friendly, and collaborative, with the ability to integrate smoothly into GP practice teams.
• Able to build strong working relationships with GPs, reception teams, nurses, and MDT colleagues.
• Excellent communication and clinical reasoning skills.
• Calm, resilient, and proactive in a fastpaced and evolving healthcare environment.
• Comfortable using digital tools and modern clinical systems.
• Committed to high standards of ethical, professional, and patientcentred care.

What We Offer

• 12.5+ days protected CPD time annually.
• Fully funded training in Injection Therapy and Independent Prescribing.
• 25 days annual leave + Bank Holidays (rising to 33 with service).
• Enhanced sick pay scheme.
• Corporate private healthcare cash plan via Medicash.
• Electric Vehicle Salary Sacrifice Scheme.
• Cycle2Work and TechScheme salary sacrifice options.
• Flexible workplace pension.
• Referafriend bonus scheme.
• A friendly, inclusive, and supportive team culture.

Equality, Diversity and Inclusion

Primary Care Physio welcomes applications from all backgrounds and is committed to fair and inclusive recruitment. We are happy to provide reasonable adjustments and support throughout the recruitment process. If you require assistance due to a disability or longterm health condition, please contact [email protected].

This supports:

• Equality Act 2010 (reasonable adjustments duty)
• NHS People Promise (Belonging, Compassionate and Inclusive)
• CQC WellLed domain (inclusive culture, fair treatment)

Person Specification

Qualifications

Essential

• - HCPC and CSP registered Physiotherapist
• - A degree in Physiotherapy

Desirable

• - Completion of some level 7 MSc learning (HEE Roadmap Stage 1 & 2)
• - Qualified independent prescriber
• - Qualified injection therapist

Experience

Essential

• - Minimum 5 years post-graduate clinical experience
• - Minimum 3 years MSK clinical experience
• - Understanding of the HEE Roadmap to Practice and the MSK Core Capabilities Framework
• - Active CPD portfolio aligned to the 4 pillars of advanced practice
• - Where possible, reasonable adjustments will be considered to enable applicants to meet the requirements of the role.

Desirable

• - Prior FCP or MSK triage experience (private or NHS)
• - Experience working in GP practices
• - Experience using EMIS or SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Westbury Medical Centre

205 Westbury Avenue

LONDON

N22 6RX

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

This job is for 15 hours over 2 days.

Job Purpose

The Medical Secretary is a key administrative role within the NHS, providing essential support to clinicians and the wider practice team. The role involves managing correspondence, handling patient queries, coordinating appointments, and ensuring the smooth flow of administrative tasks to facilitate high-quality patient care.

Key Responsibilities

Secretarial Support

• Provide comprehensive secretarial support to GPs, nurses, and other clinicians, including typing correspondence such as referral letters, reports, and medical summaries.
• Manage clinical correspondence through systems such as e-Referrals (formerly Choose and Book), ensuring all referrals are processed accurately and in a timely manner.
• Manage Advice and Guidance (A&G) requests through ERS, including sending and receiving queries.
• Prepare and organise documentation for clinics, meetings, and patient care plans.
• Handle all secretarial roles relating to the Surrey Vasectomy Services as required.

Administrative Duties

• Maintain accurate and up-to-date patient records, ensuring compliance with GDPR and confidentiality standards.
• Manage incoming and outgoing mail, both electronic and physical, ensuring all correspondence is prioritised and actioned appropriately.
• Assist with maintaining and updating clinical systems (e.g., EMIS).
• Assist with death process and certifications.
• Assist with DXS referral systems, including liaison to add or remove forms as well as managing clinician referrals through this pathway.
• Be aware of and understand how to use Xyla/Cinapsis for referrals.

Patient Liaison

• Act as the first point of contact for patient queries related to referrals, and death certificate queries.
• Communicate professionally and empathetically with patients, ensuring their needs are met and any concerns are addressed or escalated as necessary.
• Support patients in accessing services, including signposting them to appropriate resources or healthcare providers.

Team Collaboration

• Work closely with GPs, practice staff, and external healthcare professionals to ensure seamless coordination of patient care.
• Assist in team meetings, including minute-taking and distributing meeting documents.
• Provide cover for colleagues during absences or busy periods.

Compliance and Quality Assurance

• Adhere to NHS policies, including health and safety, confidentiality, and safeguarding procedures.
• Participate in audits and quality improvement initiatives to enhance practice operations.
• Maintain professional development by attending training and keeping skills up to date.

Key Skills & Competencies

• Organisational Skills: Ability to manage multiple tasks, prioritise effectively, and meet deadlines in a fast-paced environment.
• Communication: Excellent verbal and written communication skills to liaise with patients, clinicians, and external agencies.
• IT Proficiency: Competence in using clinical systems (e.g., EMIS) and office software (e.g., Microsoft Office).
• Attention to Detail: High level of accuracy in document preparation and data entry.
• Customer Service: Strong interpersonal skills, with the ability to remain professional and empathetic in challenging situations.
• Problem-Solving: Capable of addressing administrative issues and identifying solutions promptly.

Essential Requirements

• Previous experience in a secretarial or administrative role, preferably within the NHS or a healthcare setting.
• Knowledge of medical terminology.
• Understanding of confidentiality and data protection (GDPR) principles.
• Ability to work independently and as part of a team.

Desirable Requirements

• Audio typing skills and experience with dictation software.
• Familiarity with e-Referrals and other NHS systems.
• Formal qualifications in medical administration or secretarial work.
• Experience working in a GP practice or hospital environment.

Person Specification

Experience

Essential

• Previous experience in a secretarial or administrative role, preferably within the NHS or a healthcare setting.
• Knowledge of medical terminology.
• Understanding of confidentiality and data protection (GDPR) principles.
• Ability to work independently and as part of a team.

Desirable

• Audio typing skills and experience with dictation software.
• Familiarity with e-Referrals and other NHS systems.
• Formal qualifications in medical administration or secretarial work.
• Experience working in a GP practice or hospital environment.

IT Skills

Essential

• IT Skills to a good standard

Qualifications

Essential

• GCSE grade A to C in English and Maths

Desirable

• Secretarial Qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bartlett Group Practice

Address

Wharf Road

Ash Vale

Aldershot

Hampshire

GU12 5BA

United Kingdom

Employer's website

https://www.bartlettgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To undertake holistic assessments and co-design Health and Well-being Plans with individual service users, identifying support needs to ensure maximum engagement in improving their health and wellbeing.

Develop trusting relationships by giving people time and focus on what matters to them

To provide service users with continuity and a coordinated experience of care, remaining a point of contact throughout the individuals social prescription.

Take a holistic approach, based on the persons priorities, and the wider determinants of health. The role will require social prescribing link workers to manage and prioritise their own caseload, in accordance with the health and wellbeing needs of their population.

To work in partnership with all voluntary and community organisations to build a comprehensive database of local resources to design and support the Social Prescription Menu.

Identify and engage effectively in a non-judgemental and respectful manor with members of the community from all backgrounds, abilities and ages, listening and interpreting complex health information into understandable terms about health and health improvement.

To support and develop GPs and primary care health teams knowledge on how to identify patients suitable for social prescribing service referral on a quarterly basis.

Utilise and maintain comprehensive data and evaluation systems, including individual health outcome tools.

Support the development of the service taking into consideration feedback from service users, PCN member practices, and other local services Social Prescribers work collaboratively with

To keep records of your work and adhere to confidentiality, information sharing protocols and provide monitoring information as required.

Dimensions

The role requires social prescribing link workers to manage and prioritise their own referrals in accordance with the health and wellbeing needs of their population. Where required and as appropriate, the social prescribing link workers will refer people back to other health and social care organisations within the city where appropriate.

Key Result Areas

Improved health and quality of life

Increased patient satisfaction

Fewer primary care consultations

Reductions in the number of hospital admissions, visits to Accident and Emergency, and outpatient attendances

A decrease in the use of wider hospital resources

Reduction in 999 calls.

Increased awareness of non-health interventions.

Person Specification

Qualifications

Essential

• Must be qualified to GCSE or above
• A health, social care, counseling or other relevant professional or academic qualification

Desirable

• Degree level /similar in Health or a care discipline

Experience

Essential

• NHS experience health care provider or community services

Desirable

• Worked previously in social prescribing
• Previously worked within primary care

Knowledge and Skills

Essential

• Current clean driving licence
• Good communicator
• Skilful in networking
• Excellent interpersonal skills
• Passion to help others
• Ability to work across multiple agencies in health and social care
• Work non judgementally with a wide cohort of people
• Demonstrate high levels of emotional intelligence
• Experience in giving Health advice to individuals
• Proven skills in collating information and data on community resources and organising these in up-to-date and accessible formats for a range of different service users from various communities.
• Excellent record keeping skills and the proven ability to write comprehensive reports for a variety of stakeholders.
• Excellent IT skills and ability to do own administration using database, Powerpoint, SystmOne, EMIS, and other IT packages.
• The ability to work autonomously and to plan, prioritise work under pressure and adapt to new models of working.
• A proven understanding of safeguarding for children and vulnerable adults and ability to implement relevant policies and procedures.
• Excellent holistic assessment as well as consultation skills and experience of providing empowering support to adults in a planned and structured way to improve health, recovery and well-being outcomes.

Desirable

• Knowledge of social care systems

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Southampton West PCN Limited

Address

Shirley Health Partnership

Shirley Health Partnership

355 Shirley Road

Southampton

SO15 5jd

United Kingdom

Employer's website

https://www.southamptonwestpcn.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Purpose

To provide an efficient, professional, and friendly reception service to patients while supporting the clinical team in the smooth running of the practice. As a Care Navigator, you will assist patients in accessing appropriate services and ensuring their care needs are met, promoting the best possible patient outcomes.

Key Responsibilities

Reception Duties

• Welcome patients and visitors in a professional and courteous manner.
• Handle telephone calls efficiently, answering queries or redirecting them as appropriate.
• Schedule and manage patient appointments using the practice's clinical systems.
• Update date patient records as necessary.
• Handle patient correspondence, including emails and letters over the desk, ensuring confidentiality and accuracy.
• Assist patients in completing rapid health forms or questionnaires, either in person or over the phone.

Care Navigation

• Act as the first point of contact for patients, identifying their needs and signposting them to the appropriate clinician, service, or external support.
• Provide patients with information about services available within the NHS and the local community.
• Use active listening and problem-solving skills to manage patient expectations and promote self-care where appropriate.
• Liaise with multidisciplinary teams and external organisations to coordinate patient care effectively.

Administrative Duties

• Maintain up-to-date patient records, ensuring accuracy and adherence to GDPR and confidentiality policies.
• Support the preparation of clinics, including managing patient recalls and bookings from patients appointment reminders.
• Monitor and request office supplies to ensure the smooth running of the practice.

Customer Service

• Handle patient feedback, complaints, and concerns in a sensitive and empathetic manner, escalating issues when necessary.
• Promote a positive image of the practice at all times, ensuring high levels of patient satisfaction.

Key Skills & Competencies

• Communication: Excellent verbal and written communication skills, with the ability to interact professionally with patients, staff, and external stakeholders.
• IT Skills: Proficiency in using clinical systems (e.g., EMIS) and Microsoft Office applications.
• Organisational Skills: Ability to multitask, prioritise workloads, and work under pressure in a busy environment.
• Teamwork: Collaborative approach to working with colleagues and contributing to a supportive team culture.
• Empathy & Compassion: A patient-centred approach, with the ability to handle sensitive situations with discretion and understanding.
• Problem-Solving: Ability to think critically and navigate patients to the most appropriate service.

Essential Requirements

• Previous experience in a customer-facing role, preferably within the NHS or healthcare setting.
• Knowledge of NHS services and pathways.
• Understanding of patient confidentiality and data protection (GDPR).
• Flexibility to work varied shifts, including evenings and weekends, if required.

Desirable Requirements

• Experience with clinical systems such as EMIS.
• Knowledge of medical terminology.
• Training or qualifications in customer service or care navigation.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths

Experience

Essential

• Previous experience in a customer-facing role, preferably within the NHS or healthcare setting.
• Understanding of patient confidentiality and data protection (GDPR).
• Flexibility to work varied shifts, including evenings and weekends, if required.
• Computer IT Skills

Desirable

• Experience with clinical systems such as EMIS.
• Knowledge of medical terminology.
• Training or qualifications in customer service or care navigation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bartlett Group Practice

Address

Wharf Road

Ash Vale

Aldershot

Hampshire

GU12 5BA

United Kingdom

Employer's website

https://www.bartlettgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Location: Brynteg Surgery, Ammanford, SA18 Hours: 37 hours per week (no weekends or bank holidays) Salary: £15.50£16.50 per hour, depending on experience Reports to:Lead Pharmacist

Job Summary

The Pharmacy Technician will work as an integral member of the clinical team to support safe, effective, and efficient use of medicines within the practice.

This role combines clinical, administrative, and patient-facing elements - helping optimise prescribing, improve patient safety, and reduce GP workload.

The post holder will run clinics, assist with audits and medicines optimisation, handle pharmaceutical queries, and provide support to both the prescribing and dispensing processes.

As an independent practice, we value every voice - youll have scope to shape how the role develops and contribute to practice-wide improvement work.

• Undertake medicines reconciliation for new patients, care homes, and hospital discharges.

• Run and document new patient and DOAC clinics.

• Manage repeat prescription reauthorisations in line with practice protocols.

• Handle pharmaceutical and shared-care queries, ensuring safe communication between the practice, hospitals, and community pharmacies.

• Support care home medication reviews, HRT forms, and acute medication requests.

• Assist with medication audits, quality improvement projects, and prescribing safety work.

• Provide guidance and support to trainee pharmacists and prescription clerks.

• Maintain accurate patient records, ensuring compliance with professional and information-governance standards.

• Contribute to training and education sessions within the practice.

• For the right candidate, there may be the opportunity to train in phlebotomy to support clinical capacity.

• Maintain GPhC registration and adhere to the professional code of conduct.

• Act within professional competence at all times.

• Engage in continuous professional development and reflective practice.

• Work collaboratively with the wider clinical and administrative team to deliver safe and effective patient care.

• Promote equality, diversity, and inclusion in all areas of work.

• GPs

• Clinical Pharmacist / Pharmacy Team

• Practice Nurses and HCAs

• Prescription Clerks and Administrative Team

• Community Pharmacies and Hospital Pharmacy Teams

• Local Health Board and Primary Care Network colleagues

• The duties of the post may be varied as service needs evolve, provided any changes are reasonable and within the scope of the role.

• The post holder will uphold confidentiality at all times and comply with practice policies and procedures.

Person Specification

Knowledge and skills

Essential

• Demonstrates a professional, patient-centred approach in all interactions
• Strong attention to detail and commitment to maintaining accuracy and safety
• Excellent communication and interpersonal skills, with the ability to explain complex information clearly to patients and colleagues
• Reliable, organised and adaptable under pressure in a busy practice environment
• Able to work both independently and collaboratively within a multidisciplinary team
• Commitment to ongoing professional development and reflective learning
• Upholds confidentiality, data protection and equality, diversity and inclusion standards at all times
• Willingness to embrace change and contribute to improving practice systems and processes

Desirable

• Car driver with access to a vehicle for occasional external visits (e.g. care homes, training events)
• Interest in service improvement, digital tools or innovation in primary care
• Keen to expand scope of practice, e.g. through phlebotomy or further clinical training
• Positive, supportive attitude that contributes to a kind and inclusive workplace culture

Experience

Essential

• Minimum 2 years post-qualification experience as a Pharmacy Technician
• Demonstrable experience in medicines reconciliation and repeat prescribing
• Experience managing prescription queries and ensuring safe, efficient prescribing processes
• Proven ability to work independently within scope of practice while contributing effectively to a multidisciplinary team
• Experience maintaining accurate clinical records and adhering to governance and confidentiality standards
• Strong organisational skills with the ability to prioritise workload in a busy environment

Desirable

• Experience working in a GP surgery, cluster or hospital pharmacy
• Experience of running or supporting patient clinics (e.g. DOAC, new patient medication reviews, care home medication reviews)
• Experience supporting or training junior staff, trainee pharmacists, or prescription clerks
• Involvement in audits, quality improvement projects, or prescribing safety initiatives
• Familiarity with EMIS Web or other primary care clinical systems
• Experience working across organisational boundaries - liaising with community pharmacies, secondary care, or care homes

Qualifications

Essential

• Registered Pharmacy Technician with the General Pharmaceutical Council (GPhC)
• Level 3 Diploma in Pharmacy Service Skills (NVQ) and Level 3 Diploma in Pharmaceutical Science, or equivalent nationally recognised qualification
• Evidence of continuing professional development (CPD) in line with GPhC requirements

Desirable

• Accuracy Checking Technician (ACT) qualification
• Additional accredited training or certificates in:
• Primary care or medicines optimisation
• Quality improvement or audit
• Clinical supervision or mentoring
• Evidence of involvement in training, mentoring or service improvement projects
• Willingness to complete phlebotomy training (if not already undertaken)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Brynteg Surgery

Address

Brynmawr Avenue

Ammanford

Dyfed

SA18 2DA

United Kingdom

Employer's website

http://www.bryntegmedicalpractice.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.

Deal with all general enquiries, explain procedures and make new and follow-up appointments.

In line with practice procedures, ensure that patients with no prior appointment but who need an urgent consultation are seen in a logical and non-disruptive manner.

Explain Practice arrangements and formal NHS requirements to new patients and those seeking temporary/emergency cover and ensure procedures and paperwork are completed.

Receive and make telephone calls as required. Use of the care navigation toolkit to advise. Divert calls and take messages, ensuring accuracy of detail and prompt delivery to the most appropriate person.

Refer repeat prescription requests on to the prescription clerks.

Advise patients of relevant charges for private (non-General Medical Services) services, accept payment, and issue receipts/invoices for same when necessary.

Enter patient information on to the computer as required.

Maintain a thorough knowledge of all Practice procedures.

Be able to cover all reception positions. Maintain a working knowledge of unfamiliar tasks.

Person Specification

Experience

Essential

• Good General Education including Mathematics and English

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Qualifications

Essential

• GCSE grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Newbury Street Practice

Address

Wantage Health Centre

Mably Way

Wantage

Oxfordshire

OX12 9BN

United Kingdom

Employer's website

https://newburystreetpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Clinical Practice

• Assess, diagnose, triage, and manage patients, taking responsibility for the management of a complex caseload. You will progress and request investigations when trained to do so (such as x-rays and blood tests) and referrals to facilitate diagnosis and choice of treatment.
• Develop and make use of your full scope of clinical practice, including skills relating to independent prescribing, injection therapy and investigation when trained to do so.
• Manage complex interactions, including working with patients with psychosocial and mental health needs, referring to social prescribing when appropriate.
• Deliver programmes of supported patient self-management, in ways that facilitate behavioural change, optimise individuals' physical activity, mobility, fulfilment of personal goals and independence, and that minimise the need for pharmacological interventions.
• Provide care that is tailored to the individual needs. This would include, appraising the impact of individuals' clinical status on their general health, well-being, employment status (including in relation to function, physical activity, mobility and independence).
• Support patients to set their own goals and be confident in their approach to self-management.

Evidence, Research, and Development

• Collect, analyse and present data on patient case mix, produce information on patients needing specialist care, metrics of interventions such as auditing Injection therapy , use of prescribing, conversion of secondary care referrals.
• Auditing on complex drug management including prescribing, de- prescribing in chronic widespread musculoskeletal pains coupled with mental health and other co-morbidities.
• Critical analysis of data to draw meaningful recommendations to the Primary Care Network to inform best practice, influence good clinical practice in primary care.
• Support the development and implementation of a training strategy for area of responsibility in collaboration with team leads/clinical academics, and clinical specialists internally and outside the Organisations.
• Participate in ongoing service improvement, evaluation and audit of interventions, outcomes as appropriate to context and management
• Develop relationships and a collaborative working approach across the PCN supporting the integration of pathways in primary care.
• Work as part of an MDT in a patient facing role, using your expert knowledge of MSK issues, to create stronger links for wider MSK services through clinical leadership, teaching and evaluation skills.
• Support research and audit programmes to evaluate and improve the effectiveness of our FCP service.
• Streamline the pathway of care by providing a responsive service so that patients receive timely access to care.
• Develop Standard Operating Procedures appropriate for onward referral pathways.

Leadership

• Lead, manage and contribute to service delivery.
• Implement all aspects of effective clinical governance for own practice, including undertaking regular audit and evaluation, supervision and training.
• Communicate effectively and appropriately, with patients and carers, complex and sensitive information regarding diagnosis, pathology, prognosis and treatment choices supporting personalised care.

Facilitating learning

• Provide feedback and support to other PCN clinical team members on appropriate referral criteria.
• Critically reflect on own practice, and continue to develop your skills.
• Support FCP colleagues in line with Health Education Englands First Contact Practitioners and Advanced Practitioners in Primary Care: (Musculoskeletal). A Roadmap to Practice.
• Be a point of contact for your FCP colleagues to answer clinical queries as and when they present.
• Deliver in-house in service training to your regional FCP team.

Person Specification

Qualifications

Essential

• Current HCPC registration with significant post registration MSK experience (typically 5+ years)
• CSP registered practicing Physiotherapist
• Masters level (Level 7) qualification in Advanced Clinical Practice or equivalent Level 7 modules and evidence of working at an advanced level of practice
• Completion of the FCP Roadmap (Stage 1 and/or Stage 2)
• Completion of (or active progression toward) advanced clinical assessment and diagnostic reasoning training
• Injection therapy training or certification
• Evidence of ongoing CPD aligned to advanced practice standards
• Competence in requesting and interpreting imaging and investigations

Desirable

• Additional Level 7 modules beyond core ACP training
• Independent Prescribing (V300)
• Training in imaging interpretation (e.g., Xray, MRI, ultrasound)
• Teaching, mentoring, or clinical supervision qualifications
• Quality improvement, audit, or leadership training
• Additional specialist MSK or pain management courses
• Research involvement or evidence of academic contribution

Experience

Essential

• Experience managing complex and undifferentiated patient presentations
• Proven ability to work autonomously in clinical decision making
• Experience requesting and interpreting diagnostic investigations
• Demonstrated use of advanced clinical reasoning in practice
• Experience delivering personalised care and supported self management
• Evidence of working within multidisciplinary teams
• Experience in safety netting, escalation, and managing clinical risk
• Involvement in service development, pathway improvement, or clinical governance
• Experience supervising, mentoring, or supporting junior staff or students
• Use of audit, quality improvement, or evidence based practice to inform care

Desirable

• Experience working in a GP practice or Primary Care Network
• Delivery of group education or self management programmes
• Involvement in service development, pathway redesign or transformation projects
• Experience supervising students, junior clinicians or MDT colleagues
• Use of audit, research or QI projects to improve clinical outcomes
• Experience managing long term conditions or persistent pain presentations
• Working across community, interface or secondary care MSK services
• Experience with digital health platforms or remote consultations
• - Additional specialist skills such as injection therapy or ultrasound
• - Experience with digital health or remote consultation platforms

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Promni Health

Address

Beeches Medical Practice

1 Beeches Road

Bayston Hill

SHREWSBURY

SY3 0PF

United Kingdom

Employer's website

https://www.promnihealth.co.uk (Opens in a new tab)

Job description

Job responsibilities

The key role of the Honorary Assistant Psychologist is to support the teams clinical and research duties and undertake administrative tasks, all under the supervision of a Clinical Psychologist.

Clinical:

Supporting with the preparation of the monthly MDT within the psychosocial team at the hub. This includes reviewing patient notes.

Assisting with dementia assessments, writing clinical notes and scoring routine outcome and cognitive assessments.

Joining social prescriber appointments and supporting drop in events at the hub.

Processing neurodivergency referrals including conducting telephone triages with patients and scoring brief ADHD and ASD assessments then writing brief clinical letters.

Providing a first point of contact for patients attending our Health Hub, with a warm compassionate greeting and attention to patient confidentiality.

Discussing health prevention initiatives such as vaccinations with often anxious patients.

Occasional home visits to enable short-term psychologically informed work as outlined by our Mental Health Nurse.

Your clinical work will be conducted under the supervision of a qualified Clinical Psychologist.

Administrative:

Updating therapy and community group adverts and disseminating as appropriate.

Supporting Trainee Clinical Psychologists, Social Prescribing, and MH OTs with clinical notes following group sessions.

All tasks related to the clinical work outlined above.

Taking meeting minutes.

Updating website and leaflet information.

To become an expert in medical computer systems.

Person Specification

Experience

Essential

• Work experience with vulnerable populations
• Person facing roles such as receptionist, support work, retail
• Team working
• Using IT systems in a work place

Desirable

• Working in a mental health team
• Work in a GP practice
• Keeping accurate notes and records

Qualifications

Essential

• Entitlement to graduate membership of the British Psychological Society
• Completion of undergraduate degree in Psychology.

Desirable

• Safeguarding training
• Oliver McGowan understanding/training
• Data protection training
• GCSE/A level in English/Maths/IT/Psychology/Sociology

Knowledge and skills

Essential

• Full clean DBS
• Ability to quickly build relationships
• Reliable and consistent
• Ability to multitask and work under pressure
• Team spirit

Desirable

• Biopsychosocial approach to challenges
• Good sense of humour
• Prior experience of clinical supervision
• Ability to self-reflect and understand own strengths/limitations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Launceston Medical Centre

Address

Landlake Road

Launceston

Cornwall

PL15 9HH

United Kingdom

Employer's website

http://www.launcestonmedicalcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Womens services:

As the only NHS Trust in London with womens and specialist childrens services on one site we have unique opportunities to provide excellent, high-quality, integrated care for mothers, babies and children.

Our directorate provides high quality care to patients across South East London, as well as delivering a range of specialist services both nationally and internationally. We treat approximately 40,000 gynaecology patients, and deliver 6,400 NHS births and 350 private births a year.

We have one of the largest NHS IVF units in the UK, which includes our flagship Preimplantation Genetic Diagnosis services. Alongside our clinical services, we are integrated with colleagues at Kings College London, delivering a significant programme of research and development.

Summary of post

The post holder will provide total midwifery care to women both high and low risk under the direction of the Midwifery Practice Leader (MPL) and with his/her support, this will include the assessment, planning, implementation and evaluation of maternity care over a 24-hour period. The post holder will facilitate on behalf of the MPL the development of midwifery and non-midwifery staff.

Key Relationships

Community Matron, Community midwives, Inpatient matrons, obstetricians, neonatologist, GP practice managers, Consultant midwife, Maternity Support Workers

Duties and Responsibilities

The post holder will

• Work in accordance with the NMC rules and code of conduct for midwives.
• Maintain and develop their professional knowledge and competence in accordance within the NMC recommendations.
• Work with the Trust policies and protocols and enable all members of the practice to carry out care within these guidelines.
• Maintain good standards of care within their designated practice and assist in the implementation of recommendations from Government and professional bodies in relation to maternity care.
• Work with the MPL in the monitoring of standards of care.
• Maintain efficient and effective communication and working relationships with other professional groups and staff working within the Trust.
• Utilise the full skills of a midwife (both integral and extended) in the provision of care to a named caseload of women.
• Provide total care to a caseload of women booked with the midwifery practice in liaison with the other staff and under the direction of the MPL
• In liaison with the MPL ensure that midwifery practice is in keeping with current research findings and is appropriate for each individual woman for whom care is being provided.
• Participate in both medical and midwifery education programmes, participating in the teaching of all learners and new members of staff attached to the practice.
• Assume responsibility for the safe custody and administration of drugs in accordance with the District Policies and Statutory Rules and Regulations.
• Assist the MPL with the co-ordination of the clinical activities of the practice and 'act up' when required.
• Assist with orientation programmes which familiarise new members of staff with the organisational and clinical demands of the unit and group practice.
• Supervise the work of the non-midwife, qualified or unqualified staff as well as midwifery, medical and nursing students.
• Maintain stores and equipment ensuring proper economic use.
• Report complaints, incidents and accidents to the MPL or midwifery manager and assist in their investigation and resolution.
• Ensure that working conditions are safe in accordance with the Health and Safety at Work Act.
• To be fully informed of the risk management strategy, be responsible for reporting incidents, risk assessment and development of action plans to reduce risk.

The post holder is required to follow Trust policies and procedures which are regularly updated including:

Confidentiality / Data Protection / Freedom of Information

Post holders must maintain the confidentiality of information about patients, staff and other health service business in accordance with the Data Protection Act of 1998. Post holders must not, without prior permission, disclose any information regarding patients or staff. If any member of staff has communicated any such information to an unauthorised person those staff will be liable to dismissal. Moreover, the Data Protection Act 1998 also renders an individual liable for prosecution in the event of unauthorised disclosure of information. Following the Freedom of Information Act (FOI) 2005, post holders must apply the Trusts FOI procedure if they receive a written request for information.

Equal Opportunities

Post holders must at all times fulfil their responsibilities with regard to the Trusts Equal Opportunities Policy and equality laws.

Health and Safety

All post holders have a responsibility, under the Health and Safety at Work Act (1974) and subsequently published regulations, to ensure that the Trusts health and safety policies and procedures are complied with to maintain a safe working environment for patients, visitors and employees.

Infection Control

All post holders have a personal obligation to act to reduce healthcare-associated infections (HCAIs). They must attend mandatory training in Infection Control and be compliant with all measures required by the Trust to reduce HCAIs. Post holders must be familiar with the Trusts Infection Control Policies, including those that apply to their duties, such as Hand Decontamination Policy, Personal Protective Equipment Policy, safe procedures for using aseptic techniques and safe disposal of sharps.

Risk Management

All post holders have a responsibility to report risks such as clinical and non-clinical accidents or incidents promptly. They are expected to be familiar with the Trusts use of risk assessments to predict and control risk, as well as the incident reporting system for learning from mistakes and near misses in order to improve services. Post holders must also attend training identified by their manager, or stated by the Trust to be mandatory.

Safeguarding children and vulnerable adults

Post holders have a general responsibility for safeguarding children and vulnerable adults in the course of their daily duties and for ensuring that they are aware of the specific duties relating to their role.

Smoking Policy

It is the Trusts policy to promote health. Smoking, therefore, is actively discouraged. It is illegal within Trust buildings and vehicles.

NHS Plan

We are committed to meeting the rights and standards required by the NHS plan. We expect our staff to be aware of these rights and standards and to be fully involved and co-operative in meeting them.

Terms and Conditions of Employment

This post is exempt from the Rehabilitation of Offenders Act 1974 and this means that any criminal conviction must be made known at the time of application.

Person Specification

Experience

Essential

• Previous experience-worked in a variety of settings utilising all midwifery skills

Desirable

• Experience of midwifery research and audit

Skills/Knowledge/Abilities/Physical Qualities

Essential

• must be able to practice in all areas in accordance with the midwives rules and code of conduct
• Can practice as an autonomous midwife in the acute and primary care setting
• Able to prioritise workload appropriately
• Be able to lead on antenatal clasess

Desirable

• Previous experience of midwifery working in all areas of maternity
• Confident in teaching and assessing student midwives

Values and behaviour

Essential

• Values and behaviour

Education & Qualifications

Essential

• Registered Midwife
• Evidence of professional qualification and responsibility via a professional portfolio

Desirable

• Post registration teaching qualification ( e.g 998 or mentorship course))

Personal Qualities

Essential

• Good verbal and written skills

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guy's and St Thomas' NHS Foundation Trust

Address

St. Thomas’ Hospital

Westminster Bridge Road

London

SE1 7EH

United Kingdom

Employer's website

https://www.guysandstthomas.nhs.uk/careers/careers.aspx (Opens in a new tab)

Job description

Job responsibilities

Care Coordinator/ Executive Assistant Job Description

Job Title: Care Coordinator/Executive Assistant

Reports To: Senior Management Team

Hours: 37.5 22 hrs Exec Assistant, 15 hrs CC You will have scheduled time for both roles

Salary: 25 27 K

Location: Bretton Park Healthcare

Main Duties and Responsibilities

As a Care Coordinator / Executive Assistant, you will play a key role in supporting the senior management team acting as key point of contact for leadership support, patients and clinicians by:

Reception and Patient Services

• Welcoming patients and visitors in a professional and friendly manner.
• Answering telephone calls and responding to patient enquiries.
• Booking, amending and cancelling appointments.
• Processing online patient requests and enquiries.
• Registering new patients and updating patient records.
• Processing repeat prescription requests in accordance with practice procedures.
• Signposting patients to the most appropriate service or healthcare professional.

Care Coordination

• Supporting patients to navigate health and social care services.
• Assisting patients in managing appointments and accessing appropriate support.
• Liaising with clinicians, community services, care homes and external healthcare providers.
• Supporting vulnerable patients and those with complex health needs.
• Working alongside Social Prescribing Link Workers and other members of the multidisciplinary team.
• Following up patient actions and ensuring continuity of care where appropri

Provide business support as directed by the senior management team (these tasks will vary but include preparing recruitment packs, copying support information

for meetings)

Manage diaries and meetings.

Prepare agendas, supporting documents and minutes.

Draft correspondence and reports.

Monitor the management generic email box daily actioning and forwarding on as required.

Be the practice point of contact for the Bretton and Park generic email boxes.

Monitor actions from minutes of meetings chasing updates when required Keeping the practice action log updated and RAG rated, give update at business meetings.

Person Specification

Qualifications

Essential

• Excellent communication and interpersonal skills.
• Strong organisational, administrative, and IT skills.
• Ability to manage diaries, meetings, correspondence, and action tracking.
• Excellent customer service skills with a professional and patient-focused approach.
• Strong attention to detail and ability to maintain confidentiality.
• Ability to work independently and collaboratively within a team.
• Good understanding of GP practice operations and NHS services.

Desirable

• Previous GP practice or healthcare experience.
• Previous reception or customer service experience.
• Knowledge of SystmOne.
• Experience using Microsoft Office applications.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bretton Park Healthcare

Address

Bretton Medical Practice, Rightwell East

Bretton

Peterborough

PE3 8DT

United Kingdom