Job description

Job responsibilities

The Practice Manager is responsible for:

Business Management

• Contract performance monitoring, review and sign up
• Keep abreast of new business changes and opportunities and produce workable solutions to present to the Partners
• Lead on business development, systems and project management
• Develop business protocols and procedures, review and update as required
• Manage the procurement of practice equipment, supplies and services within target budgets
• Maintain full and comprehensive insurance cover for the building and contents, including public and employers liability
• Attend business meetings and represent the GP practice at external meetings where considered appropriate by the GP Partnership, including PCN meetings.
• Lead the online presence of the practice
• Plan, schedule and chairing of meetings ensuring agendas are prepared, meeting minutes taken and actions undertaken
• Lead on all matters related to the management and maintenance of the practice premises
• Lead on health and safety matters and conduct annual risk assessments
• Ensure the fire safety standards and training are maintained in line with legislation
• Ensure the building is safe and secure at all times
• Finance
• Explore and deliver opportunities to improve profitability through maximising income and management of overhead expenditure
• Manage contracts for services e.g. utilities, maintenance, gardening, window cleaning, etc ensuring value for money
• Maintain an effective liaison with the finance colleagues

Contract Delivery, Performance and Quality

• Lead on change and continuous improvement initiatives; coordinating all projects within the practice
• Interpret and lead on implementation of national, local and practice quality standards alongside the Partners
• Oversee the development and management of patient services
• Lead on all matters related to the demand and capacity of services and appointments and work with the Partners and the clinical team to overcome challenges and seek solutions together
• Lead on ensuring that all clinicians are registered with the appropriate professional body, revalidation has been undertaken and ensure that DBS and liability insurance is in place
• Lead on all matters related to the Care Quality Commission (CQC) registration and compliance with the registered manager
• Ensure the team achieve QoF targets
• Lead with the Partners on Equality & Diversity
• Lead on all Health and Safety matters related to the GP practice
• Lead on IT matters including with the partners overseeing confidentiality and adherence to GDPR
• Respond appropriately to any Freedom of Information requests
• Implement the Practice Complaints Procedure
• Implement the Significant Events Procedure
• Alert other team members to issues of quality and risk
• Effectively manage own time, workload and resources
• Maintain responsibility for own personal development
• Communicate effectively with other team members, external agencies and organisations, with patients and carers and the Patient Group as and when appropriate
• Recognise peoples needs for alternative methods of communication and respond accordingly

Human Resources

• Lead on all matters related to human resource management in line with General Practice/NHS standards and good practice to include performance and disciplinary
• Be the direct line manager for the administrative team and on non-clinical matters for the clinical team
• Oversee the recruitment and retention of staff
• Oversee staff induction and ongoing training needs
• Lead on performance management for employed staff
• Develop staff skill-mix, monitor skill-mix, deployment of staff and set role boundaries
• Implement an effective staff appraisal process
• Ensure all staff have an up-to-date DBS check as required for their role
• Ensure all staff are competent and safe to carry out their work including initial employment checks
• Maintain and develop the practices employment policies and procedures to comply with all relevant employment legislation

Equality and Diversity

• The post holder will support the equality, diversity and rights of patients, carers and colleagues
• Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
• Respect the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behave in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings, priorities and rights

This job description does not represent an exhaustive list of duties and may be amended in the light of practice and service changes and developments. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

Person Specification

Experience

Essential

• Experience
• Essential
• Experience of working in a GP Practice
• High levels of integrity with patient care being a priority
• Sensitive and empathetic in distressing situations
• Ability to work under pressure
• Confident, assertive, and resilient
• Motivated with an ability to drive and deliver change effectively
• Flexibility to work outside of core office hours
• Maintains confidentiality at all time
• Experience of managing accounting procedures including budget and cash flow forecasting
• Experience of managing multidisciplinary teams
• Experience of performance management, including appraisal writing, staff development and disciplinary procedures
• Experience of successfully developing and implementing projects, workforce planning and practice development
• Excellent communication and interpersonal skills (written, oral and presenting)
• Strong IT skills (generic)
• Excellent leadership skills
• Ability to prioritise, delegate and work to tight deadlines in a fast-paced environment
• SystmOne or similar user skills
• Effective time management (Planning & Organising)
• Ability to network and build relationships
• Ability to develop, implement and embed policy and procedure
• Ability to motivate teams enhance morale and maintain a positive working environment including team building sessions
• Polite and confident
• Flexible and cooperative
• Ability to use initiative and judgement with a solution focused approach

Qualifications

Essential

• Good standard of education with excellent literacy and numeracy skills
• AMSPAR Qualification / Post Graduate level HR or Business or Primary Care Management qualification of similar

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westleigh Medical Practice

Address

4 – 12 Westleigh Lane

Westleigh

Leigh

WN7 5JE

United Kingdom

Employer's website

https://www.westleighmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please refer to the Band 5 Job Description & Person Specifications for further details about this role

Person Specification

Qualifications

Essential

• Registered Adult Nurse with NMC
• Valid Driving Licence (to drive within UK)

Desirable

• V100/Mentorship

Experience

Essential

• To have an understanding of current issues affecting the NHS
• Understanding of the Clinical Governance agenda

Desirable

• Relevant post registration experience
• Community experience

Skills

Essential

• Ability to assess, deliver and evaluate quality care
• Effective communicator

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Epsom and St Helier University Hospitals NHS Trust

Address

Bourne Hall Health Centre

Chessington Road

Ewell

KT17 1TG

United Kingdom

Employer's website

https://www.epsom-sthelier.nhs.uk/work-for-us (Opens in a new tab)

Job description

Job responsibilities

Do you want to have a job that helps people, and work with great colleagues? Then come and be our receptionist. Our receptionists help our patients to feel welcome, understood, and valued, and help our doctors, nurses, and other healthcare staff to provide an outstanding service.

The ideal candidate will have a positive and calm manner, be compassionate, patient and understanding, be well organised and able to work systematically and be able to follow procedures and protocols closely. They will have good IT skills and be brilliant with people. They will need to be able to work in a busy environment, being helpful and efficient when communicating with other staff and patients. Experience in a similar role is preferred.

Person Specification

Qualifications

Desirable

• Experience of working in primary care
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hope Citadel Healthcare CIC

Address

Hill Top Surgery

Fircroft Road

Oldham

OL8 2QD

United Kingdom

Employer's website

http://www.hopecitadel.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The post holder works under direct supervision of the population health practitioner supports the delivery of targeted interventions that aim to reduce health inequalities and improve the health outcomes of the local population.

They will work within own agreed competencies with the Population Health Practitioner and will be expected to conduct clinical aspects of NHS Health Checks in a variety of different settings either in the local community, patients own home or in a clinic setting. These include, but not limited to:

To conduct NHS health checks, new patient health checks and over 40 health checks.

Conduct baseline observations such as pulse oximetry, blood pressure, temperature, pulse rate/rhythm, recording findings accurately.

Phlebotomy where properly trained and appropriate.

Conduct Body Mass Index (BMI) checks as directed.

Helping raise awareness of health and well-being and how it can be promoted, provide advice to patients and making any necessary referrals within the practice or across the PCN.

Supporting patients to adopt health promotion strategies and encourage principles of self-care.

Deliver opportunistic health promotion and lifestyle advice where appropriate.

Supporting the practitioner with the management of chronic diseases in a community-based setting.

Blood pressure and hypertension recording and assessment in a community-based setting.

Dementia screening and signposting in a community-based setting.

Give accurate and appropriate information to patients and groups within own competencies.

Work to address health disparities within the community by advocating for equitable access to healthcare and public health resources.

Assist in planning and executing health promotion campaigns and initiatives, including health screenings and awareness events.

The post holder will work with the population health practitioner to increase health and wellbeing of patients through improved identification and disease management in the community. The team plays a lead role in undertaking and facilitating holistic assessment and care for patients with long term and complex physical, mental health, social care needs. The Population Health Care Assistant plays a pivotal role in promoting preventative care and supporting the health and well-being of the local community. You will work collaboratively with healthcare providers and community resources to achieve population health goals and improve healthcare outcomes. This may also include working with PCN colleagues to ideas and support applications for population health funding available via charity organisations or the Council.

You will participate in outreach sessions in sheltered housing and community spaces, to speak to patients and help them with the monitoring and management of their long-term condition.

During the outreach session you will be required to:

Offer blood pressure checks.

Height and weight checks.

Provide information and advice on over-the-counter medications.

Contribute to opportunistic long term condition monitoring that support the practices Quality Outcomes Framework (QOF) indicators and PCN priorities.

Raise awareness of NHS and public health campaigns to members of the public such as Early Cancer Diagnosis, Stop Smoking, Faecal Immunochemical Test (FIT) testing and hypertension case finding etc.

Engage with patients to promote preventative healthcare measures, screening, and immunisations.

Conduct proactive outreach to identify and support patients with chronic diseases and complex health needs.

Assist patients in managing chronic conditions through education and lifestyle guidance.

Provide health education to patients on topics such as nutrition, exercise, smoking cessation, and medication adherence.

Collaborate with community organisations and agencies to support public health initiatives and engage with vulnerable populations to strengthen community wellbeing.

Communication

Communicate effectively with other team members.

Communicate effectively with patients and carers, recognising their needs for alternative methods of communication.

Enthusiastic about health promotion and lifestyle change.

Personal and people development

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Experience of motivational interviewing.

Be aware of the legal issues pertinent to the role of a basic HCA.

Ability to work confidently in the community.

Health, safety, and security

• Use the personal security systems within the workplace according to practice guidelines.
• Identify the risks involved in work activities and undertake them in a way that manages the risks.
• Use appropriate infection control procedures and maintain work areas in each clinical room so that they are clean, safe, and free from hazards reporting of any potential risks identified, including:

Hand washing.

Universal hygiene procedures.

Collection and handling of laboratory specimens.

Segregation and disposal of waste materials.

Reporting and treatment of sharps injuries.

Dealing with blood and body fluid spillages.

Assist patients and colleagues in adopting sound infection control measures:

Understand and apply the principles of the cold chain.

Ensure safe storage, rotation and disposal of vaccines and drugs within area of responsibility.

Know the general principles of first aid and resuscitation to be able to undertake initial actions as appropriate.

Be aware of statutory child health procedures and statutory local guidance and referral criteria.

Know the health and safety policies and procedures within the workplace, including fire procedures, maintaining documentation, monitoring, and maintaining of equipment and furniture within your area of responsibility.

Use the computer monitor safely.

Be able to identify the risks to health of microbiological and chemical hazards within the working environment according to the Control of Substances Hazardous to Health.

Service improvement

Be aware of and, if appropriate, assist in current clinical audit.

Work with colleagues in the team on the development of current and new services and other initiatives. This may also include working with colleagues to obtain funding/grants available to support population health initiatives in Rochford.

Collaborate closely with the Population Health Nurse, Physician Associate, HCA and Data and Outreach Coordinator to identify areas of need for Rochford District PCN.

Using data to identify at-risk groups of patients and designing outreach sessions that support targeted interventions.

Refer patients to the Rochford District Multi-Disciplinary Team meeting where further support or advice is needed.

Quality

Alert other team members to issues of quality and risk in the care of patients.

Ensure own actions are consistent with clinical governance systems.

Practice in accordance with agreed standards of care.

Enable patients to access appropriate professionals in the team.

Ensure stock items under your control are ordered and available in the treatment and consulting rooms.

Know how clinical governance affects the HCA role and bring to the attention of more senior staff any specific risk situation.

Know the practice's policies, especially the whistle-blowing policy, available in the practice staff handbook.

Be able to manage your own time effectively.

Equality and diversity

Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.

Respect the privacy, dignity, needs and beliefs of patients and carers.

Understand basic legal and communication issues regarding child abuse, family violence, vulnerable adults, substance abuse and addictive behaviour.

Function as a chaperone when required.

Information processes

Record information and activities undertaken with patients and carers in an accurate and timely fashion using manual or computer systems as appropriate.

Maintain confidentiality or information relating to patients, relatives, staff, and the practice.

Maintain accurate and contemporaneous electronic patient records on SystmOne.

Take the necessary precautions when transmitting information.

Clinical governance

• Ensure that consultations are undertaken safely in line with the organisations health and safety policies.
• Ensure that patient identifiable information and smart cards are transported in line with the information governance policy.
• Ensure accurate and legible notes of all consultations and treatments are recorded promptly in the patients notes on SystmOne.
• To ensure the safety of patients, relatives, and colleagues and to report all incidents and near misses in line with the risk management policy.
• To remain up to date with all mandatory training.
• To maintain up-to-date knowledge of safeguarding adult and children guidance to ensure that those at risk of abuse/suffering abuse are identified and the necessary process to protect them is followed.
• To meet responsibilities as an employee as set out in the organisations corporate and clinical policies.
• To maintain confidentiality at all times.

This JD is not intended to be an exhaustive list of activities but rather an outline of the principal areas of responsibility. The role is likely to evolve to meet the changing needs of the service.

Person Specification

Qualifications

Essential

• GCSE A-D or grade 3-9 in Maths and English or equivalent.
• Level 3 or equivalent Regulated Qualification Framework (RQF) or National Vocational Qualification (NVQ) level 3 in Health and Social Care.
• Care Certificate

Desirable

• Vaccination and Immunisation Foundation Course for both adults and children
• Phlebotomy Certification
• Ear Syringing Certification

Experience

Essential

• Experience of working in a healthcare setting.
• Clinical Knowledge & Skills
• New patient medicals including height, weight, BP, pulse, and wellbeing advice.
• Ability to record accurate clinical notes.
• Basic observation taking BP/Pulse/SATs/BME
• Competent in Clinical Waste and Sharps policy and procedure.
• Excellent communication skills (written and oral).
• Strong IT skills.
• Clear, polite telephone manner.
• Competent in the use of patient record management systems: SystmOne.
• Effective time management (planning and organising).
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Ability to follow clinical policy and procedure.
• Competent in the use of Microsoft Office and Outlook.
• Competent and enthusiastic about health promotion and lifestyle change.
• Able to collaborate well with other people and deal with the challenges of ever changing and demanding situations.

Desirable

• Competent in other portals: ICE.
• 6 months relevant experience working in a primary care environment
• Experience of working in the community and or outreach environments in the last two years
• Experience of delivering Immunisations (flu, B12, childhood, travel)
• Experience of phlebotomy
• Chaperone procedure

Other

Essential

• Personal Qualities
• Able to manage own time and prioritise work.
• Sensitive and empathetic in distressing situations.
• Effectively able to communicate and understand the needs of the patient.
• Committed to patient confidentiality.
• Able to work flexibly in community settings and non-traditional HCA clinics.
• Resilient and adaptable in changing environments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

GP Healthcare Alliance

Address

Rochford PCN

The Puzey Family Practice

Southwell House

Rochford

Essex

SS41AY

United Kingdom

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please review the Job Description and Person Specification. To apply, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

Please be aware that, due to the anticipated high volume of applications, the vacancy will automatically close once 50 applications have been received.

Person Specification

Education, Qualifications and Training

Essential

• Good standard of general education including English Language & Maths GCSE at level C or above, or equivalent
• NVQ Level 3 in Health and Social Care or equivalent

Skills and Attributes

Essential

• Excellent verbal, written and interpersonal skills
• IT skills

Desirable

• Abillity to problem solve

Other

Essential

• Ability to travel between care settings will be required

Experience and Knowledge Required

Essential

• Working in health and or social care environment
• Understanding of factors that influence health and wellbeing
• Understanding of the implications for, and responsibilities of the post for Risk Management and Safeguarding

Desirable

• Community experience
• MDT or integrated team working
• Palliative Care Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Village Surgery Medical Centre

Browning Street

Derby

DE23 8AL

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

For further information on this Consultant post, please refer to the attached job description and person specification.

Person Specification

Education & Qualifications

Essential

• Meets all essential

Desirable

• Meets all desirable

Experience/Knowledge

Essential

• o Clinical training and experience to that required for gaining a CCT or equivalent in acute medicine o Thorough and detailed knowledge of medical audit, medical education, current clinical and medical best practice o Understanding of the Clinical Governance Process o Competent in basic information technology o Clinical and sub-specialty experience/qualifications

Desirable

• o Further skills in information technology

Management and Administrative

Essential

• o Ability to lead, communicate, liaise and negotiate with others o Ability to advise on efficient and smooth running of specialist service o Ability to motivate, innovate and support staff of all disciplines o Ability to manage and lead clinical team o Ability to supervise, appraise, coach and mentor trainee and other doctors o Awareness of health service reforms and issues across all healthcare economy

Desirable

• o Participation in service development

Teaching & Training

Essential

• o Commitment to continuing medical education o Ability to organise and participate in and evidence of teaching and training undergraduate and postgraduate students o Experience in demonstrating clinical procedures and techniques to other health care professionals

Desirable

• o Formal teaching or instructing qualification

Research, Audit & Clinical Governance

Essential

• o To be able to undertake complete audit cycle o Ability to undertake multi-disciplinary audit o Participated in completed clinical research projects o Knowledge of clinical governance issues o Interest and awareness of research methodology

Desirable

• o Undertaken recent research activity o Published articles in peer review journals

Communication Skills & Abilities

Essential

• o Caring attitude to patients o Enquiring, critical approach to work o Excellent inter-personal qualities o Credible and persuasive presence both amongst clinical and management colleagues o Ability to communicate effectively (written, public, speaking and presentational) at all levels o Ability to work within a multidisciplinary team

Continued Professional/Personal Development

Essential

• Meets all desirable

Commitment to Trust Values and Behaviours

Essential

• o Must be able to demonstrate behaviours consistent with the Trust's values. o (As detailed in UHCW's behaviour framework - attached).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

University Hospitals Coventry and Warwickshire NHS Trust

Address

University Hospitals Coventry and Warwickshire NHS Trust

Clifford Bridge Road

Coventry

CV2 2DX

United Kingdom

Employer's website

https://www.jobsatuhcw.co.uk (Opens in a new tab)

Job description

Job responsibilities

For more information for this role, please see the attached job description and person specification for this role.

What we offer

A generous relocation package in line with our Relocation procedure

10 PA WTE Job share, compressed hours and part-time will be considered

£2,000 PA study budget with 30 days study leave over 3 years

The services are supported by multi-disciplinary teams of experienced professionals

The opportunity to develop the role based on your interests and background

Vibrant research culture with a wealth of opportunities

90% of our schools are rated good or outstanding by Ofsted Lincolnshire has an attractive Grammar school system

Lease car scheme/cycle to work scheme

Attendance at a bi-annual Medical Development Day

Free on-site car parking and access to electric car charging points

Person Specification

Qualifications

Essential

• MBBS or equivalent medical qualification
• At least 4 years' full-time postgraduate training, or its equivalent gained on a part-time or flexible basis
• A minimum of 12 years' medical work (either continuous period, or in aggregate) since obtaining primary medical qualification of which a minimum of 6 years should have been in relevant speciality in the Specialty Doctor and/or closed SAS grades, or equivalent experience and competencies.
• Full GMC registration
• DBS clearance

Desirable

• MRCPsych or MRCPsych equivalent approved by the Royal College of Psychiatrists
• Approved Clinician status, or able to achieve within 3 months
• Approved under Section 12(2) or able to achieve within 3 months
• Qualification or higher degree in medical education, clinical research or management
• Additional clinical qualifications.

Knowledge and Experience

Essential

• Demonstrate commitment to further development
• Widespread and detailed experience of assessment and management of patients in child and adolescent psychiatry
• Ability to offer expert clinical independent responsibility for clinical care of patients
• Ability to take full and independent responsibility for clinical care of patients.

Skills

Essential

• Ability to take a leadership role in a multi-disciplinary team, ensuring high quality care and staff morale
• Ability to manage own time, workload and prioritise clinical work.
• Ability to appraise own performance.
• Excellent written and oral communication skills

Desirable

• Evidence of specific achievements that demonstrate leadership skills.
• Find creative solutions to problems
• Liaise with colleagues in management of complex clinical issues.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Lincolnshire Partnership NHS Foundation Trust

Address

Unit 4, St George's site

Long Leys Road

Lincoln

LN1 1FS

United Kingdom

Employer's website

https://www.lpft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

See attached Job description which gives an overview of the role but is not exhaustive and will be reviewed at regular periods

Person Specification

Qualifications

Essential

• See attached Job Description and person specification

Desirable

• Previous experience of working in a GP surgery. Understanding of Care Navigation

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

West Leeds Family Practice

Address

West Lodge Surgery

New Street

Farsley

Pudsey

West Yorkshire

LS28 5DL

United Kingdom

Employer's website

https://www.westleedsfamilypractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Personal Skills

Essential

• Team skills: ability to communicate with, support and motivate team.
• Self-motivated and can meet deadlines.
• Ability to prioritise and organise work.
• Good interpersonal skills
• Able to use initiative.

Desirable

• Computer literate

Personal Aptitude

Essential

• Flexible and willing to commit to achieve results and meet deadlines.
• Sets high standards and motivated to achieve them.
• Responds positively to a team ethos.
• Aware of own limitations.
• Able to work autonomously.
• Flexible approach to changing priorities and work systems.

Desirable

• Able to use initiative and innovation.

General

Essential

• Ability to travel.
• Appreciation of cultural diversity and equality issues.

Desirable

• Fluency or knowledge of Welsh (training available) or other modern language.

Qualifications

Essential

• Certificate of Prescribed Experience
• Eligibility to be principal in general practice in Wales
• GMC Registration
• Holder of MRCGP
• GP trainer

Desirable

• Evidence of other specialist interest / development / training

Experience

Essential

• Experience in general practice and working in multi-disciplinary team

Desirable

• Experience of using electronic clinical patient records
• Eligibility for minor surgery, obstetrics, family planning accreditation
• Experience of undertaking audit in general practice

Skills

Essential

• Able to present logical well thought through arguments
• Able to provide evidence based solutions to problems and issues
• Genuine commitment to improve quality in primary care
• Excellent oral and written communication skills
• Understanding of the nGMS contract

Desirable

• Facilitation skills
• Ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Healthy Prestayn Iach

Ty Nant, Nant Hall Rd, Prestatyn

Prestatyn

LL19 9LG

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

The following are the core responsibilities of the Digital, IT & Data Assistant. There may be, on occasion, a requirement to carry out other duties depending on workload and staffing levels.

The Digital, IT & Data Assistant is responsible for:

a. Providing basic support to staff and patients using Anima and escalating more complex queries where appropriate.

b. Supporting staff with routine IT queries and escalating issues where necessary.

c. Support the practice's online presence by assisting with social media posts, updating content, and promoting practice services, campaigns, and patient information.

d. Supporting patient digital engagement initiatives, including promoting the NHS App, Anima, and other online services.

e. Assist with maintaining and updating the practice website, ensuring information is accurate, accessible, and up to date.

f. Support the promotion of Friends & Family Test feedback and assist with the collation of responses.

g. Undertaking routine checks to ensure clinical rooms have the required IT equipment and reporting any faults or shortages.

h. Assisting with the organisation of medical equipment calibration and maintaining accurate records.

i. Assisting with administrative tasks relating to practice projects as directed by the IT & Data Manager or Management Team.

j. Monitoring stocks of IT consumables, including toners and drums, and reporting low stock levels.

k. Helping maintain communication rooms in a tidy, organised, and safe condition.

l. Logging IT faults with external suppliers and monitoring progress of support requests.

m. Maintaining PAT testing records and assisting with the scheduling of annual testing.

n. Updating and maintaining the practice asset register.

o. Assisting with the deployment and setup of IT equipment, including PCs, laptops, phones, and printers.

p. Assisting with the organisation of maintenance visits and contractor access.

Person Specification

Qualifications

Essential

• Good standard of general education, including GCSE English and Maths (or equivalent).

Experience

Desirable

• Experience working in an NHS or healthcare setting.
• Experience using clinical systems such as SystmOne.
• Experience supporting IT equipment or digital systems.
• Knowledge of the NHS App, Anima, or other patient-facing digital systems.
• Understanding of Information Governance and GDPR principles.

Skills

Essential

• Good IT skills, including Microsoft Office applications.
• Excellent communication and customer service skills.
• Good organisational skills and attention to detail.
• Ability to work as part of a team.
• Ability to prioritise and manage routine tasks.
• Understanding of the importance of confidentiality.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Island City Practice

Address

Lake Road Practice

Nuffield Place

Portsmouth

Hampshire

PO1 4JT

United Kingdom

Employer's website

http://www.islandcitypractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role provides comprehensive administrative support to the practice, including managing patient recalls, QOF activity, registrations, referrals, records management, coding, summarising, safeguarding, and maintaining key patient registers. The postholder supports efficient patient record administration, clinical governance processes, and day-to-day operational tasks to ensure high-quality patient care and practice performance.

Person Specification

Experience

Essential

• Experience of working within general practice, primary care or the NHS.

Desirable

• Knowledge or experience of GP clinical systems and processes, including QOF, GP2GP, referrals, coding, summarising and patient recalls, would be particularly beneficial.

Qualifications

Essential

• GCSE grade A to C in English and Maths or equivalent

Additional Skills Required

Essential

• Highly organised with excellent attention to detail.
• Able to manage their own workload and prioritise competing demands.
• Confident working independently as well as part of a wider team.
• Reliable, conscientious and committed to providing a high standard of work.
• Able to work accurately and efficiently under pressure.
• Confident using IT systems and able to learn new systems quickly.
• A clear and professional communicator.
• Able to maintain strict confidentiality at all times.
• Patient-focused and committed to providing a high standard of service.
• Flexible and willing to support colleagues and the wider practice team when required.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Tutbury Practice

Address

Monk Street

Tutbury

Burton on Trent

Staffordshire

DE13 9NA

United Kingdom

Employer's website

https://www.tutburypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Role Overview

This document outlines the core activities and responsibilities expected of you while working at Woodside Medical Practice. You will be required to undertake the full range of reasonable duties expected of a General Practitioner, including surgeries, home visits, medical examinations, and other day-to-day clinical tasks. You will not be expected to engage in practice administration such as financial planning or business management.

Key Responsibilities

You will provide healthcare and medical services to all registered patients.

You will participate in the Duty GP rota as scheduled.

You may be required to undertake home visits within the practice area when clinically appropriate.

You will manage clinical correspondence, test results, and patient-related documentation.

You will offer patients informed choices when referring to Secondary Care.

You are expected to maintain accurate electronic records in line with Practice protocols and Quality & Outcomes Framework requirements.

You will engage with clinical governance systems approved by the Partnership and Shropshire, Telford & Wrekin ICB.

You will respond to medication queries, prescribe appropriately, and refer to internal or external clinicians as needed.

You will review and action tasks delegated by clinical or administrative colleagues that relate to patient care.

You will follow up on results, imaging, and correspondence generated during your consultations.

You will liaise with members of the Primary Care Health Team and external agencies to maintain positive, professional relationships with patients, colleagues, and services such as Pharmacy First.

You may be asked to undertake private work considered outside the NHS, including medical examinations, certificates, and reports.

You will participate in continuing professional development, both during protected learning time and at external events.

You are expected to contribute to clinical meetings and Practice development sessions to maintain high standards of care.

You will attend monthly Clinical Meetings to review and reflect on patient care.

Additional Information

Further details are available on request.

Person Specification

Qualifications

Essential

• Previous GP experience is desirable

Desirable

• You must be a fully qualified GP on the GP Performers List

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Woodside Medical Practice

Address

Wensley Green

Woodside

Telford

Shropshire

TF7 5NR

United Kingdom

Employer's website

https://www.woodside-medical-practice.org.uk (Opens in a new tab)

Job description

Job responsibilities

Job Summary

The Advance Care Planning Practitioner (ACPP) will be part of the Quality Improvement project to support general practices and care homes across Primary Care Networks to identify individuals who may be at the end of their life utilising the EARLY clinical search tool and support the clinical validation process.

They will lead the coordination of the palliative care register and subsequent advance care planning with the individual and those close to them regardless of the setting in which they live. The GP will still have input into the care of the individual as needed.

Evaluation of the ACPP role and producing an end of Quality Improvement project report will be integral to the role.

Primary Duties and Areas of Responsibility

Liaise with GP's regarding the practice palliative care register, promoting the use of the EARLY clinical search tool to proactively identify those who may be in the last 12 months of their life but not on the palliative care register.

Support with the clinical validation process and where clinically appropriate review those who may benefit from having an advance care planning discussion

Ensure correct documentation and coding is recorded via EMIS to allow information sharing via EPACCS and other modes of information sharing

Act as a core member of the wider PCN MDT liaising with other providers of palliative and end of life care to refer and/or signpost to other services to meet the needs of the person and those important to that individual.

Coordinate palliative care register meetings, ensuring individuals have access to equitable care whilst ensuring those with complex needs, including symptom management, have a GP review

Utilising advance communication skills undertake a holistic assessment of the individuals physical, psychosocial, emotional and spiritual needs to elicit their preferences and wishes.

With regards to the above, formulate the individuals advance care plan ensuring they, and those close to them, are central to the future care shared decision-making process.

Recognising inequalities in palliative and end of life care, to lead on the collection of quantitative and qualitative data, the development of a quality improvement plan and reporting to monitor progress

Auditing and reporting on the key deliverables and progress of the quality improvement pilot to the Pennine Lancashire Palliative and End of Life Care Steering Group, sharing best practice across Lancashire & South Cumbria primary care organisations

Feed into the management and development of the ACPP role

Feed into the National Palliative Care Agenda and program of work

Education, Training and Development

Demonstrates self-development through continuous professional development activity; working alongside clinical pharmacist to identifying areas to develop

Participates in the delivery of formal education programmes

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

To participate/undertake staff surveys and routine audits as and when required

Review and agrees new ways of working to ensure best use of systems

Participate within team competencies to ensure quality of service.

Health and Safety/Risk Management

The post-holder must comply at all times with the organisations Health and Safety policies, in particular by following agreed safe working procedures and reporting incidents using the organisations Incident Reporting System.

The post-holder will comply with the Data Protection Act (1984) and the Access to Health Records Act (1990).

Infection Control

All staff must comply with Prevention and Control of Infection Policies and complete any related mandatory training.

Equality and Diversity

The post-holder must co-operate with all policies and procedures designed to ensure equality of employment. Co-workers, patients and visitors must be treated equally irrespective of gender, ethnic origin, age, disability, sexual orientation, religion etc.

Respect for Patient Confidentiality

All members of staff are bound by the requirements of the Data Protection Act 1998. Information relating to patients, carers, colleagues, other healthcare workers or the business of the organisation may only be divulged to authorised persons in accordance with policies and procedures, IG regulations and Data Protection Act relating to confidentiality and the protection of personal and sensitive data

Special Working Conditions

The post-holder is required to travel independently between sites (where applicable), and to attend meetings etc. hosted by other agencies.

The post-holder may have contact with body fluids i.e. wound exudates, urine etc. while in clinical practice.

Development Review

Key performance objectives, development needs and completion of a Personal Development Plan will be discussed and agreed at Annual Appraisal Reviews.

Job Description Agreement

This job description is intended to provide an outline of the key tasks and responsibilities only. There may be other duties required of the post-holder commensurate with the position. This description will be open to regular review and may be amended to take into account development within primary care. All members of staff should be prepared to take on additional duties or relinquish existing duties in order to maintain the efficient running of primary care.

Person Specification

Experience

Essential

• Extensive clinical experience in a palliative and end of life care role within the last 2 years
• Relevant face to face interaction within the last 2 years
• Experience of leading on relevant audit process including interpretation and reporting of the data
• Experience in feeding into meetings across neighbourhoods
• Experience of liaising with external agencies/organisations and services to refer on/signpost

Desirable

• Ability to present verbal and written reports

Other

Essential

• Ability to prioritise workload, balancing clinical and non-clinical activities
• Reflective practitioner
• Ability to travel within the Blackburn Primary Care Neighbourhoods
• Excellent general communication skills, both written and verbal, with a personable nature
• Ability to work autonomously but also feed into a team dynamic

Qualifications

Essential

• Registered General Nurse
• Advanced Communication Skills (ACST) training completed or equivalent
• 1st degree in related field
• Recent evidence of related study

Desirable

• MSc Palliative and End of Life Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Local Primary Care GP Federation

Address

Suite 5, Blackburn Enterprise Centre

Furthergate

Blackburn

Lancashire

BB1 3HQ

United Kingdom

Employer's website

https://lpcfederate.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Purpose

The Kent & Medway Primary Care Provider Collaborative (PCPC) will launch in 2026 to provide a unified, strategic and influential provider voice for primary care. The Chief Executive will lead the mobilisation, legal establishment, governance, and strategic positioning of the collaborative during its critical first year.

The postholder will also develop and implement a financially sustainable operating model, ensuring the PCPC is able to deliver measurable value, secure appropriate resource, and, over time, operate as a viable and self-sustaining organisation within the Kent & Medway system.

The postholder will build credibility rapidly with senior system partners, strengthen relationships across general practice, GP federations and wider primary care (pharmacy, optometry and dentistry) to ensure the PCPC becomes a respected, high performing collaborative that delivers measurable value, supports system transformation, and improves outcomes for the Kent & Medway population.

The successful applicant will have a proven track record of shaping, modelling, and embedding an organisational culture rooted in collaboration, trust, fairness and empathy, ensuring these values are consistently reflected in how the organisation operates.

An exceptional candidate will be ambitious, curious, resilient, decisive and able to create optimism around a shared future.

Key Accountabilities

Strategic Leadership

• Lead the mobilisation, legal establishment and governance of the PCPC.
• Shape and articulate a clear strategic vision for the collaborative, aligned with NHS Kent & Medway ICB priorities.
• Position the PCPC as a credible, authoritative system partner representing primary care.

Culture & Behaviours

• A proven track record of shaping, modelling, and embedding an organisational culture rooted in collaboration, trust, fairness and empathy.
• Ensure these values are consistently reflected in how the organisation operates.
• Ensure PCPC operates with the highest standards of integrity, transparency and professionalism.

Collaborative Development & Delivery

• Build strong, trusting relationships with the PCPC Board, ICB, Federations, and wider system partners.
• Act as the primary interface between the PCPC, commissioners, providers and system partners.
• Lead the development of collaborative service models, including neighbourhood development, left shift and upstream care design.
• Establish a systematic approach to identifying opportunities for collaborative working, including horizon scanning, policy review and commissioning insight (including PSR).

Operational Leadership & Governance

• Develop the PCPCs legal framework and establish an effective PMO function.
• Ensure robust governance, programme oversight and accountability across all collaborative priorities.
• Ensure the PCPC is technologically enabled, leveraging digital tools and data to support delivery.
• Secure appropriate resources to support delivery and identify efficiencies across partners.

Engagement & Influence

• Build trust rapidly across general practice and wider primary care.
• Ensure effective communication and engagement with staff, communities, carers and patients.
• Represent primary care confidently and authoritatively at system meetings.
• Liaise with regional and national Primary Care Collaboratives to share learning and strengthen collective influence.

Core Behaviours

The CEO will demonstrate:

• Strong relationship building and partnership skills.
• High political acumen and credibility with senior leaders.
• Commitment to co-production and inclusive leadership.
• Strategic thinking, innovation and the ability to challenge conventional approaches.
• Ability to synthesise complex information and make sound strategic decisions.
• Commercial awareness and value for money mindset.
• Integrity, transparency, humility and genuine commitment to improving the health outcomes for the population of Kent and Medway.

Knowledge & Skills Profile

Relationship & Engagement

• Outstanding communication and influencing skills.
• Ability to build trust rapidly across general practice and primary care.
• Organisational development proven track record.
• Strong understanding of GP/primary care (both contractual and operational).

System Leadership & Strategy

• Proven ability to operate at executive level within complex systems.
• System thinking capability, connecting interdependencies across providers and pathways.
• Ability to evaluate opportunities and risks with commercial awareness.
• Ability to synthesise large volumes of complex information.
• Strong understanding of current and evolving NHS architecture.
• Tech savvy and comfortable with digital innovation.
• Innovative mindset with ability to challenge conventional thinking.
• Ability to articulate complex issues simply and persuasively and adaptable to different audiences.

Person Specification

Qualifications

Essential

• Masters level qualification or equivalent experience
• Evidence of sustained personal and professional development
• Leadership Development

Experience

Essential

• Significant experience at CEO, Executive Director, MD or equivalent senior level.
• Senior level experience in both or either Primary Care or Community Care
• Track record of delivering significant strategic and organisational change
• Successfully managing significant budgets and resources
• Significant experience leading and developing strategy across multiple partners
• Experience providing board level leadership within regulatory environments
• Proven track record of effective negotiations
• Track record of achievement at executive or very senior level in a complex health environment
• Experience building credibility with Boards, management and clinical teams
• Proven track record of driving improvements in performance and standards of care

Desirable

• Primary Care contracting / commissioning knowledge and experience
• Leading Provider Collaboratives, Federations, Alliances or other member based organisations.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Kent Local Medical Committee

Address

Kent & Medway Primary Care Provider Collaborative

Unit 8

Roebuck Business Park, Ashford Road

Maidstone

Kent

ME17 1AB

United Kingdom

Employer's website

https://www.kentlmc.org/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full job description and person specification attached within the supporting documents.

The Health Board is committed to supporting its staff to fully embrace the need for bilingualism thereby enhancing patient and service user experiences. In our commitment to increase the number of staff who are able to communicate in Welsh with patients and professionals, we welcome applications from Welsh speakers.

The ability to communicate in Welsh is desirable for this post. If you do not meet the Welsh Language requirements specified, the Health Board offers a variety of learning options and staff support to help you meet these minimal desirable requirements during the course of your employment with us.

Interviews will be held on 30/09/2026

Person Specification

Qualifications and Knowledge

Essential

• HCPC Registered Biomedical Scientist
• BSc or equivalent qualification in Biomedical Science
• IBMS Specialist Diploma or equivalent experience
• MSc or equivalent experience and specialist knowledge in a broad range of areas within the discipline
• In-depth knowledge of external quality assurance schemes and quality control procedures
• In-depth knowledge of complex instrumentation / laboratory techniques
• Knowledge of the importance of data integrity and confidentiality
• Knowledge of audit procedures
• Evidence of ongoing CPD

Desirable

• Management / supervisory qualification
• Higher Specialist Diploma
• Training qualification
• Knowledge of ISO standards and requirements

Experience

Essential

• Post registration clinical and technical experience at Specialist Biomedical Scientist level
• Experience of basic office IT packages for example spreadsheets, text documents
• Experience and knowledge of meeting ISO15189:2022 requirements

Desirable

• Experience of protocol or procedure development
• Experience of a wide variety of analysers/techniques
• Experience in incident investigation and root cause analysis

Other

Essential

• Ability to travel between sites in a timely manner
• Flexible approach to needs of the service

Desirable

• Welsh Speaker (Level 1)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Hywel Dda University Health Board

Address

Glangwili General Hospital

Dolgwili Road

Carmarthen

SA312AF

United Kingdom

Employer's website

https://hduhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Groves Health is a successful and trusted provider of NHS services across England. Over the past five years, we have grown from a single practice in New Malden to a team of more than 100 people, providing high-quality care to patients and communities across our four sites in New Malden, Richmond, Wimbledon and Hinchley Wood.

As Groves Health continues to grow and expand the services we provide, we are looking for an enthusiastic and reliable Receptionist & Administrator to join our team at Groves Vineyard Surgery in Wimbledon.

We are looking for someone who enjoys working with people, is well organised and can manage a varied workload in a busy environment. Previous experience in a GP practice, healthcare or administrative setting would be beneficial, but we are also keen to hear from candidates with transferable skills and a strong commitment to providing excellent customer service.

Our Reception teams play a vital role in the day-to-day running of our practices. As one of the first points of contact for patients, you will help ensure that patients receive a friendly, professional and efficient service.

This is a varied role, providing the opportunity to develop your knowledge and experience across different areas of reception and administration within a busy GP surgery.

Your duties will include, but are not limited to:

• Booking and managing telephone appointments for patients.
• Managing the practice email inbox and responding to patient requests.
• Responding to patient queries through the practice website and online services.
• Welcoming patients to the practice and dealing with their queries in a professional and helpful manner.
• Contacting patients on behalf of GPs and other members of the clinical team to arrange appointments or relay information.
• Receiving, sorting, scanning and distributing incoming post and correspondence.
• Registering new patients and ensuring their information is accurately recorded.
• Liaising with external organisations, including pharmacies, care homes and other healthcare services, where appropriate to support patient care.
• Using practice and administrative systems, including EMIS, Docman and Microsoft Office. Full training will be provided where required.
• Supporting colleagues with general administrative duties and contributing to the smooth running of the practice.
• Assisting with the opening and closing of the practice when required.

We are looking for someone who:

• Has excellent communication and interpersonal skills.
• Is friendly, approachable and professional.
• Has a strong commitment to providing excellent patient service.
• Is organised and able to prioritise competing demands.
• Can remain calm and professional when working in a busy environment.
• Has good attention to detail and is confident using computer systems.
• Is able to work effectively both independently and as part of a team.
• Is adaptable and willing to learn new systems and processes.
• Understands the importance of confidentiality and handling patient information appropriately.
• Previous experience within a GP practice, NHS or healthcare environment would be advantageous, but is not essential.

This is an excellent opportunity to join a growing organisation where you will be part of a supportive team and have the opportunity to develop your skills and experience within primary care.

If you are enthusiastic, organised and passionate about providing a high-quality service to patients, we would love to hear from you.

Person Specification

Experience

Essential

• The candidate we are looking for:-
• Confident and personable individual with the skill set to liaise with a diverse range of patients and colleagues,
• Good written and verbal skills,
• Ability to work as part of a team,
• Ability to work within a busy environment with varying business need,
• Skilled in workload management,
• Excellent customer service skills with the patience to listen and find resolution and
• Conscientious of the work we do and the community we serve

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Groves Medical Group

Address

Vineyard Hill Road Surgery

67 Vineyard Hill Road

Wimbledon

London

SW19 7JL

United Kingdom

Employer's website

https://www.thegrovesnhs.org/ (Opens in a new tab)