Job description

Job responsibilities

Key Responsibilities:

• Lead the digital and face to face patient access across all practice sites, ensuring a consistent and high-quality patient experience.
• Effective management of demand and capacity, appointment utilisation, patient navigation processes and access performance, ensuring services remain aligned to contractual requirements, patient need and organisational priorities.
• Ensure services are delivered safely, effectively and efficiently, while meeting contractual, regulatory and quality standards.
• The role will also provide operational leadership for clinical workforce planning, GP rota management, GP liaison, and coordination of registrar, trainee and medical student placements. Working closely with clinical and operational leaders, the postholder will ensure effective deployment of clinical resources and operational resilience across the organisation.
• The post holder will support the Board, Directors and Senior Leadership Team in all aspects of practice operations, implementation of organisational priorities, and delivery of service transformation programmes. They will lead and motivate multidisciplinary teams, manage performance against key objectives and contribute to the successful delivery of Beacon Medical Groups strategic objectives.
• To provide operational leadership for Patient Access Teams (including the Front of House and Care Navigation Teams) across all practice locations

• Oversee patient demand, activity and capacity management across clinical services.
• Ensure effective utilisation of appointments through continuous review of access performance, appointment demand and patient flow.
• Lead the delivery of agreed patient access strategies and service improvement initiatives that that improve patient outcomes and operational performance.
• Undertake review and audit of appointment activity, demand trends and utilisation data, making recommendations for operational improvements.
• Lead projects that support access improvement, efficiency and patient experience.
• Oversee clinical workforce planning and rota management processes across the organisation.
• Ensure GP, Registrar, Trainee and Medical Student programmes are effectively coordinated and operationally supported.
• Coordinate medical student and registrar inductions, timetables and placements, maintaining effective relationships with external training providers and deaneries
• Maintain the Learning Organisation Approval (LOA) requirements and associated documentation.
• Establish and monitor KPIs for all managed services, ensuring continuous service improvement and accountability.
• Lead operational responses to service pressures, workforce shortages and business continuity incidents.
• Provide leadership and support to managers, team leaders and service leads across designated service areas
• Provide day to day operational management support to salaried GP staff, including being the main point of contact, induction planning and supporting HR processes such as absence management.

Other responsibilities include:

• Operations
• Leadership
• Clinical scheduling and workforce planning
• Training
• Patient access and service
• Staff engagement and culture
• Finance
• Buildings Management
• Information management and technology
• Health and safety
• Equality and diversity
• Governance
• Confidentiality

Please refer to the attached job description for further details. The job description is not exhaustive and may change as the post develops.

Person Specification

Skills

Essential

• Excellent management and IT skills.
• Good numeracy skills
• Able to understand and anticipate the needs of customers and identify solutions to meet the company objective of continuous improvement in the service
• Excellent communication skills including ability to listen, to discuss and to inform clearly; ability to record in writing both clearly and accurately.
• Ability to produce report and interpret
• Able to take an overview, prioritise effectively and plan strategically.
• Developed communication skills for delivering key messages to a range of stakeholders both internal and external
• Ability to use informed persuasion to influence others
• Self-Motivated
• Able to motivate and lead others
• Well organised, able to prioritise and deal with complexity
• Ability to relate to people and build effective working relationships within and across teams
• Ability to embrace change and change

Group Values

Essential

• The candidate must demonstrate an understanding of our values.

Experience

Essential

• Experience of working in a management
• Knowledge compliance, legal and governance issues
• Evidence of Planning and delivering programmes on time and within budget
• Experience of personnel issues including recruitment, training and supervision.
• Experience of clerical and administrative work including setting up new systems and managing change.
• Track record of delivering process transformation

Desirable

• Previous experience in a management role within primary care
• Extensive knowledge of primary care including compliance, legal and governance issues
• Experience of SystmOne software, including performing searches
• Significant and demonstrable experience in a staff management position
• Understanding of CQC standards
• Understanding of the Primary Care Strategy

Qualifications

Essential

• Qualification in Management or Supervisory management or equivalent experience
• Continuous professional development

Desirable

• Level 5 Management qualification or willingness to work towards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see detailed Medical Examiner job description and person specification for full details of the vacancy.

Person Specification

Qualifications

Essential

• Medical practitioner registered and licensed to practise in the UK by the GMC on the specialist register

Desirable

• On the GMC specialist register for a minimum of 5 years

Experience

Essential

• A commitment to life-long learning and undertaking personal development opportunities
• MEs should have up-to-date knowledge of causes of death and an understanding of the legal frameworks associated with death certification processes
• Ability to identify and disseminate examples of good practice amongst relevant colleagues.
• Ability to work effectively and efficiently within own team and also closely with people in other disciplines

Desirable

• Experience in local governance / patient safety roles

skills & Knowledge

Essential

• Proactive and self-motivated with a flexible working approach
• Ability to work as part of a team and organise a fluctuating workload around competing priorities and numerous interruptions.
• Knowledge of local and national clinical governance systems and an understanding of how the ME can work collaboratively to improve patient safety by identifying sub-optimal clinical and organisational performance.
• Strong interpersonal skills demonstrating the ability to communicate in difficult and emotional situations with empathy and professionalism.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Frimley Health NHS Foundation Trust

Address

Frimley park hospital

Portsmouth Road

Camberley

GU17 7UJ

United Kingdom

Employer's website

https://www.fhft.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities (Clinical):

• To undertake direct patient care at least 70% of working hours. To practice at an advanced level, demonstrating a high level of autonomy and clinical decision making.

• The post holder will liaise proactively with external organisations to provide and promote seamless patient-centred care.

• Identify safeguarding concerns and report via agreed channels and seek advice through the safeguarding leadership structure

• To develop a detailed knowledge of services and agencies in the borough which can support people with dementia with a range of needs and effectively signpost patients, carers and GPs to these services and build professional links.

• To work alongside the voluntary sector organisations to provide expert clinical advice and guidance where there are concerns for their attendees and the services lack clinical expertise or direct access to this.

• To ensure that appropriate, consistent and realistic information is provided to patients and relatives.

• To provide support to carers of people with dementia

• To adhere with clinical care pathways for patients with dementia.

2) Practice and Service Development:

• To act as a clinical dementia expert to primary care , supporting GP practice nurses and others with practical advice, signposting to relevant community services. To actively involve service users in providing feedback of their experience of the current service and suggestions for improvements.

3) Education and Training

• To educate professionals in Southwark on the range of services available for people with dementia and effective care planning, through carrying out joint work and feeding back actions from reviews

• To attend meetings and conferences, locally and nationally to maintain own specialist knowledge ensuring that the post holder is fully conversant with current issues.

• To participate in the training and education of nursing, medical and AHP staff within the Trust and Primary Care as required.

4) Quality Improvement and Service Evaluation

• To collect and present high quality data on the effectiveness of the service.

• To collect key outcome measures including rates of completed care planning for people with dementia, referral and re-referral rates, and patient experience and carer experience data.

5) Other

• To undertake any other reasonable duties as requested by line manager.

Person Specification

Qualifications / Education

Essential

• RMN or RGN (A)
• BA/BSc degree or working towards - in nursing or health-related subject (A)
• Clinical supervision or Mentoring course (A)

Desirable

• Dual registration RGN and RMN (A)
• Nurse prescribing course (A) (I)
• Teaching qualification (A)
• Master's degree or working towards a Master's degree (A)

Experience

Essential

• Substantial evidenced experience and knowledge of working within the area of dementia (A) (I)
• Substantial evidenced experience at band 6 level or equivalent (A) (I)
• Evidence of working closely with all those within a patient's care network, including physical health care and social care professionals (A) (I)
• Evidence of recent significant expert clinical skills and ability to work outside traditional boundaries (A) (I)
• Ability to influence and enhance patient care (A) (I)
• Ability to work safely as an autonomous practitioner (A) (I)
• Evidence of leadership and ability to implement change (A) (I)
• Evidence of leadership in standard setting and auditing (A) (I)
• Evidence of experience in service delivery and development (A) (I)
• Evidence of working across organisational boundaries (A)(I)
• Evidence of implementing evidence/research-based practice (A) (I)
• Evidence of publication or ability to write to this standard (A) (I)
• Working in a consultancy capacity (A) (I)

Desirable

• Experience of Quality Improvement (A) (I)
• Evidence of multi-professional research including a track record in applying research to advance practice (A) (I)

Skills

Essential

• A passion for improving outcomes for older people living with dementia and provide well organised and responsive patient-focused care (A) (I)
• Ability to complete holistic and comprehensive assessments of patients' needs exploring the psychosocial aspects of their health.
• Ability to manage own caseload with the responsibility of formulating effective risk assessments, care plans and medication reviews.
• Ability to analyse complex issues / problems, gather relevant information and exercise sound judgement in reaching the most appropriate conclusions (A) (I)
• Ability to keep clear, timely and accurate records of all care and decisions made guided by the NMC Code.
• Ability to build and maintain high standards of communication with a variety of personnel and agencies at all levels (A) (I)
• Evidence of a flexible and sensitive approach to care and service provision (A) (I)
• Ability to negotiate and reach compromises in verbal discussions in a manner which inspires confidence and respect from others (A) (I)
• Excellent oral and written communication skills (A) (I)
• Excellent clinical leadership skills and ability to enthuse others, co-ordinate and work collaboratively in a team (A) (I)
• Excellent inter-personal and influencing skills (A) (I)
• Able to interact well with all members of professional teams as and when needed (A) (I)
• Integrity and resilience (A) (I)
• Ability to present ideas with clarity and effectively to a diverse audience (A) (I)
• Able to provide clinical supervision / mentoring (A) (I)
• Evidence of ability to think strategically (A) (I)
• Ability to influence policy at local level (A) (I)

Desirable

• Recognition of own limitations, strengths and weaknesses and an ability to seek advice when necessary (A) (I)

Knowledge

Essential

• Sound knowledge of current issues in the care of older people with dementia and acute mental health problems within the community
• In-depth knowledge of dementia and appropriate therapeutic interventions (A) (I)
• Sound knowledge of the physical health problems older adults may face and the impact on their mental health (A) (I).
• Knowledge of the implications of the national dementia strategy and NICE guidelines for Dementia care (A) (I)
• Awareness of current professional nursing and NHS issues (A) (I)
• Research Awareness (A) (I)
• Continuing professional development (A)
• Awareness of Healthcare Governance issues and implications for practice (A) (I)
• Reflective approach to practice (A) (I)
• Maintaining audits to provide assurance of high-quality care. 1

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South London and Maudsley NHS Foundation Trust

Address

151

Blackfriars Road

London

SE1 8EL

United Kingdom

Employer's website

https://www.slam.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide individual support to service users, through face-to-face and telephone contact, to explore ways of improving their mental health and wellbeing.

Support service users to identify and make practical changes to their environment, routines and lifestyle to improve their health and wellbeing, including making informed choices around physical activity, healthy eating and mental wellbeing, and accessing relevant community, voluntary sector and social activities and services.

Support access to wider community activities and support as part of an individuals plan.

Work collaboratively and maintain effective communication with colleagues across Sheffield Mind, the PCS clinical team and other health, social care, voluntary and community services.

Safely and effectively manage own caseload under supervision the wider PCS ADHD Clinical and operational staff.

To work within competencies, autonomy and capacity and seek guidance and support appropriately.

Accurately record contacts, interventions, outcomes and other relevant information in accordance with organisational requirements, ensuring performance information is recorded in a timely manner.

Contribute to the development and delivery of effective working practices within the service, supporting the achievement of agreed outcomes and service objectives.

Work within the competencies, autonomy and capacity of the role, seeking appropriate guidance and support from the wider PCS ADHD clinical and operational team when required.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This is not an exhaustive list of duties and responsibilities. You may be required to undertake other duties which fall within the grading of the post, as directed by the line manager.

Person Specification

Qualifications

Essential

• NVQ Level 3 in Health and Social Care or equivalent

Experience

Essential

• Significant experience of working in a support worker or social prescriber role
• Understanding of the impact that ADHD symptoms can have on mental health, wellbeing and everyday life
• Demonstrable experience of providing 1-1 support to individuals to improve their health and wellbeing
• Demonstrable experience of planning and delivering structured, clinic-based interventions such as goal setting, action planning and behaviour/lifestyle change

Desirable

• An understanding of the barriers faced by people experiencing health inequalities
• Basic understanding of the Mental Health Act and its use in practice or equivalent health and social care legislation

Skills and Competencies

Essential

• Excellent communication and interpersonal skills, with the ability to build effective relationships with service users
• Ability to recognise when someone requires additional support and appropriately escalate or refer
• Able to work independently and manage and prioritise a caseload effectively

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main Duties of the Job

The post holder will work closely with the Practice Manager and Deputy Practice Manager to support the delivery of key practice objectives.

Data Lead Responsibilities

• Support the achievement of Quality and Outcomes Framework (QOF), Local Quality Contracts and other enhanced services.
• Run searches and produce reports using EMIS Web to identify patients requiring review, recall or follow-up.
• Support population health management initiatives and proactive patient care programmes.
• Monitor and improve data quality within the clinical system.
• Assist with contract monitoring, performance reporting and service improvement projects.
• Identify opportunities to maximise practice income through accurate coding, recalls and achievement of contractual targets.
• Support audits, quality improvement initiatives and practice development projects.
• Liaise with clinical and administrative staff to ensure data is recorded accurately and consistently.
• Assist with managing access demand and patient recall systems.

Reception and Administrative Responsibilities

• Provide professional and courteous support to patients, clinicians and colleagues.
• Answer incoming telephone calls efficiently and appropriately.
• Receive and assist patients attending the surgery.
• Process and action clinical and administrative tasks within EMIS Web.
• Manage patient registrations, records and correspondence.
• Support prescription and document processing in line with practice procedures.
• Signpost patients to appropriate services both within and outside the practice.
• Maintain accurate patient records and ensure confidentiality at all times.
• Provide cover for reception and administrative functions as required.
• Build positive working relationships with all members of the multidisciplinary team

Person Specification

Qualifications

Essential

• Essential
• GCSE Grade C Level 4 or above in English and Mathematics or equivalent.
• Evidence of relevant administrative training or experience.

Desirable

• Further qualifications in administration, business or healthcare management.
• Care Navigation training.
• EMIS Web training certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Westway Medical Centre

Address

Westway

Maghull

Liverpool

L31 0DJ

United Kingdom

Employer's website

https://westwaymcmaghull.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

As the Team Manager you will provide operational management support to the PCS ADHD service ensuring its smooth running and the provision of a high-quality front-line customer service environment. You will be a key member of the management team working alongside the Head of Service and the services clinical leads to ensure consistent high standards of service are delivered.

You will manage the clinicians and administrators within the team, supporting the governance of the service, including providing information for performance management and the ongoing monitoring and delivery of key performance areas.

You will be responsible for coordinating clinical rotas, including managing holidays and other periods of absence and ensuring adequate cover arrangements are in place. The role involves significant organisational tasks, effective team working and a high level of communication.

The PCS ADHD service is working across the interface between primary care, voluntary sector and secondary services, with the aim of improving the mental health and well-being of our communities.

General Duties

Support the wider team members in the day-to-day operational management of the PCS ADHD service.

Hold responsibility for the coordination of the diagnostic and treatment service, ensuring adequate levels of cover are maintained for clinical and operational staff.

Support the administration team as and when required.

Be responsible for the day to day Line management of administrative staff,

Be responsible for all aspects of line manager HR processes, including ensuring the appropriate documents are forward to HR for filing, probations, sickness/absence management and monitoring performance or carrying out investigations when necessary.

Ensure safe and effective IT and clinical systems are in place to support the service and oversee key administrative tasks relating to performance monitoring and reporting.

Attend key meetings representing the flow of patient care and supporting any change processes

Ensure written procedures for the administrative aspects of the service are regularly reviewed and updated.

Implement systems for improving quality of customer service.

Organise, coordinate and participate in meetings, workshops, training events and service planning discussions as necessary.

Develop protocols and ensure robust policies and procedures are in place in line with PCS policies and procedures.

Lead on specific development project and ensure effective and robust project management.

Produce documents and reports for management purposes, including analysis of data.

Respond to verbal and written complaints about the service in a timely and appropriate manner, in line with PCS policy, and refer unresolved issues to senior management where necessary.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This job description is not exhaustive. The postholder may be required to undertake other duties within the scope and band of the role, following discussion with their manager.

Person Specification

Experience

Essential

• Experience managing a multidisciplinary team
• Experience of managing rotas, performance, staff development and sickness/absence

Desirable

• Experience of management within a healthcare or similar service environment
• Understanding of the structure and operation of Primary Care services and the NHS
• Experience using SystmOne

Qualifications

Desirable

• Leadership or management qualification or relevant experience

Skills and Competencies

Essential

• Ability to effectively manage and prioritise workload across a busy service
• Ability to manage difficult conversations

Desirable

• Experience of problem solving and managing challenging or complex situations

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

The role is to provide high quality nursing services, which includes health promotion, to the practice population in collaboration with the Primary Health Care Team, meeting the needs of the patients and supporting the delivery of the practice policies and procedures. The post holder will work within their professional competence in accordance with the NMC Code of Professional Conduct and Scope of Professional Practice.

1. Professional Responsibilities

To work within NMC Guidelines and to agreed practice protocols

To maintain high standards of clinical practice by ensuring the application of available evidence based research and agreed protocols

To work in collaboration with the Primary Health Care team to address identified individual and population needs

To identify and address own learning needs by participation in the processes of personal professional and practice development planning

To access clinical supervision

To maintain accurate and contemporaneous patient records and registers in accordance with practice policy

To maintain confidentiality in accordance with NMC and agreed Practice and Information Governance policy.

2. Clinical Responsibilities to include;

To manage treatment room consultations such as minor injuries, wound dressings and treatment of leg ulcers, suture removal, ear examination and syringing.

Administer routine injections in accordance with the practice policy i.e.

• Childhood and adult immunisations in accordance with national guidelines.
• Flu vaccinations, travel vaccines and completion of patient vaccination records.
• Anti-psychotic injections, Vitamin B12 injections and contraceptive injections.

To undertake nurse chronic disease consultations such as diabetes and asthma reviews.

Provide women's health services including cervical cytology and advice on contraception and the menopause according to practice policy.

To undertake investigative procedures including venepuncture and ECG

To prepare and assist with minor surgical procedures

To prepare and assist with the fitting of IUCDs

To prepare and assist with the removal of Implants

To assist in and perform routine tasks related to patient care as directed by Lead Practice Nurse, GPs and Practice Business Manager.

To be responsible for the assessment of health needs of patients and the provision of care/treatment in conjunction with the GP, other members of the PHCT or independently, undertaken ongoing evaluation of the care/treatment outcomes, modifying practice as necessary and documenting progress.

3. Additional responsibilities

To liaise and refer to other health care professionals, attend and participate in practice meetings on a regular basis, report any areas of concern

To support and participate in the development of practice policies and protocols and the implementation of.

To attend and participate in practice meetings on a regular basis

To develop effective communication pathways with all members of the practice team.

To provide a friendly, happy and positive working environment for both staff and patients

To work with other members of the team towards the achievement of targets defined in raising standards in primary care.

To ensure your treatment room is fully stocked and clean at all times.

To ensure infection control guidelines are maintained.

To assist in and perform routine admin tasks related to patient care as directed by Lead Practice Nurse, GPs and Practice Business Manager.

The list of duties as outlined is not intended to be exhaustive, but indicates the main responsibilities.

Person Specification

Experience

Essential

• Proven clinical practice (revalidation)
• Experience of utilising reflective practice.
• Experience of medical and surgical nursing care.
• At least 2 years post-registration.

Desirable

• Experience of working in a GP practice.
• An understanding of the current nursing agenda.
• Awareness of broader issues within Primary Care and the NHS.
• Understanding of safeguarding adults and children.

Knowledge and skills

Essential

• Good knowledge of NMC Code of Conduct and guidelines of professional practice.
• Health and safety awareness.
• Quality issues and Clinical Governance awareness.
• Awareness of need to demonstrate a professional appearance and
• behaviour.
• Excellent communication and organisational skills.
• Computer literate.
• Able to manage own workload.
• Punctuality and reliability.
• Able to work under pressure.
• Willingness to adapt to change as the organisation develops.
• Intramuscular and subcutaneous injections, dressings, ECG, venepuncture.
• Able to assist GPs with sterile procedures.
• Understanding of chronic disease management.

Desirable

• Knowledge of SystmOne.
• Flexible approach to working in line with service requirements.

Qualifications

Essential

• Degree or DipHE in Nursing Studies.
• Current registration with NMC on part one or two of the register as a
• trained nurse.
• Current revalidation.
• At least 2 years post registration experience in an acute or community setting.

Desirable

• Practice Nurse qualification/experience.
• Chronic condition management qualification, such as Warwick course, for diabetes, asthma, COPD.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Red House Surgery

Address

96 Chesterton Road

Cambridge

CB4 1ER

United Kingdom

Employer's website

https://www.redhousesurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job summary

GP Healthcare Alliance are seeking an experienced and motivated Basic Life Support (BLS) Instructor to join our training team. The postholder will be responsible for the delivery of BLS training to clinical and non-clinical staff in line with Resuscitation Council UK (RCUK) guidelines at various locations. This role is key to ensuring staff are competent and confident in responding to life-threatening emergencies in healthcare and community settings.

Key responsibilities

Deliver high-quality BLS training sessions, including adult, paediatric, and neonatal CPR, use of automated external defibrillators (AEDs), management of choking and anaphylaxis, using adrenaline auto-injectors (AAIs).

Facilitate practical training, skills assessments, and scenario-based learning in accordance with Resuscitation Council UK standards.

Maintain accurate records of training attendance, certification, and staff compliance.

Contribute to the development and review of training materials, ensuring up-to-date evidence-based practice.

Support the wider clinical education team in the delivery of mandatory training programmes.

Participate in audits, evaluations, and quality improvement projects related to resuscitation training.

Maintain and monitor resuscitation equipment used during training, ensuring functionality and cleanliness.

Communication

Communicate effectively with other team members.

Communicate effectively with all customers recognising there may be a need for alternative methods of communication.

Enthusiastic about health promotion and lifestyle change.

Personal and people development

Take responsibility for own developmental learning and performance, including participating in supervision.

Take responsibility for maintaining a record of own personal development.

Work with management on any new training requirements.

To recognise and understand the roles and responsibilities of individuals working in the primary health care team.

Health, safety and security

• Use the personal security systems within the workplace according to GPHA guidelines.
• Identify the risks involved in work activities and undertake them in a way that manages the risks.

Other responsibilities

• Participate in annual appraisal which will include staff multi source feedback (MSF)
• Undertake additional training where necessary to provide these enhanced services
• Awareness of and compliance with all relevant practice policies/guidelines, e.g., confidentiality, data protection, health and safety.

Service improvement

• Work with colleagues in the team on the development of current and new services and other initiatives.

Quality

• Ensure own actions are consistent with clinical governance systems.
• Practice in accordance with agreed standards of care.
• Know GPHAs policies, especially the whistle-blowing policy, available in the practice staff handbook.
• Be able to manage your own time effectively.

Equality and diversity

• Act in ways that recognise the importance of people's rights, interpreting them in a way that is consistent with procedures.
• Respect the privacy, dignity, needs and beliefs of our customers, patients and carers.

Information processes

• Record information and activities undertaken with clinician and administration in an accurate and timely fashion, using manual or computer systems as appropriate.
• Maintain confidentiality or information relating to GPHA employees and any other practice or individual we work with.
• Take the necessary precautions when transmitting information.

Duties and Responsibilities:

• Attend annual updates and mandatory training as required.
• Highlight any gaps in knowledge/training needs to their line manager to allow them the opportunity to offer support to fulfil the duties of this post.

Act in a manner that safeguards children and/or vulnerable adults as applicable to the role.

• Work in line with organisational policies and procedural guidelines.

Clinical governance

• To remain up to date with all mandatory training.
• To meet responsibilities as an employee as set out in the organisations corporate and clinical policies.
• To always maintain confidentiality.

This JD is not intended to be an exhaustive list of activities but rather an outline of the main areas of responsibility. The role is likely to evolve to meet the changing needs of the service

Person Specification

Qualifications

Essential

• Recognised BLS Instructor qualification (e.g., RCUK BLS Instructor Certificate)
• Current registration with a relevant healthcare professional body (e.g., NMC, HCPC) or significant experience in emergency response or clinical education.

Desirable

• Immediate Life support Instructor qualification

Other

Essential

• Reliable and approachable
• Respectful
• Hold a full valid drivers license
• Have access to your own vehicle

Experience

Essential

• Prior experience working in a healthcare or training environment
• Experience delivering training or teaching in a healthcare or education setting.
• Ability to manage a training session independently and adapt teaching styles to meet diverse learning needs.
• Basic IT skills, including use of email and learning management systems
• Excellent communication and interpersonal skills.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

GP Healthcare Alliance

Address

Mulberry Suites

Mulberry Road

Canvey Island

Essex

SS8 0PR

United Kingdom

Employer's website

http://www.gphealthcarealliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

About You

Essential

• We are seeking someone who:
• Has excellent attention to detail and a high level of accuracy.
• Is confident communicating with patients in a professional and compassionate manner.
• Has strong organisational and time-management skills.
• Can manage a busy workload and prioritise tasks effectively.
• Is comfortable using computer systems and learning new software.
• Works well both independently and as part of a team.

Desirable

• Experience with EMIS Web or NHS systems would be advantageous
• Has experience in an administrative or healthcare setting (desirable but not essential).

Employer details

Employer name

Issa Medical Centre

Address

73 St Gregory Road

Preston

Lancashire

PR1 6YA

United Kingdom

Employer's website

https://www.issamedicalgroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

To make clinical judgements based on skilled assessment, planning, implementing and monitoring of the child in the community setting with a nursing need, categorised into four main groups (Department of Health, 2011)

1. Children with acute and short-term conditions

2. Children with long-term conditions

3. Children with disabilities and complex conditions.

4. Children with life-limiting and life-threatening conditions.

To facilitate and provide safe and effective care in the community, working in partnership with the child/young person, family/caregivers and the multidisciplinary team, to ensure family centred care in the most appropriate setting.

To work autonomously as well as part of a team/integrated agency approach in provision of high quality, evidenced based care.

To escalate situations to the appropriate professional or service, where there are a number of complicated aspects to take into account and a solution is difficult to identify. This may include advanced clinical assessment needing specialist medical review, requirement for specialist equipment to support a clinical need, additional support from a socio-economic perspective.

To analyse any concerns raised by the child/young person (CYP) and family or caregiver and resolve/signpost this accordingly. This may include an event, problem encountered with equipment, or recognition of signs and symptoms that require patient assessment and/or specialist management

The post holder is required to make judgements based on complex facts or situations requiring analysis, interpretation and comparison of a range of options. This could involve assessing events, problems, illness or complex needs via patient assessment, to determine the appropriate course of action.

The post holder is accountable for provision of any aspects of nursing care and advice given directly to CYP, family/carers in accordance with the NMC code of conduct.

The post holder will work in partnership with consultants and specialists to provide evidence-based, child specific training of clinical care to CYP, parents and school carers in accordance with professional accountability and delegation (NMC). This will include assessment of basic observations and escalation of concerns, enteral feeding and stoma care, tracheostomy care, management of respiratory conditions, to include oxygen, nebulised therapy and suction.

To be included in the core on-call End of Life (EoL) care rota in accordance with local protocol, supporting junior staff and liaising with the multi-professional team as appropriate this will include out of normal hours working incorporating nights and weekends.

To support and assess consultant and specialist-led requests for equipment and supplies in the community, discussing this as appropriate with the budget holder and/or signposting to the responsible service if required.

To provide and receive complex and sensitive information concerning CYP and their families and liaise with the multidisciplinary health team, specialist tertiary centre, and other agencies including Social Services, Education, Commissioners and voluntary sector.

Extensive knowledge and understanding of communication barriers, recognising when appropriate skills of reassurance, empathy, counselling and negotiation are required through assessing level of communication with children and young people, using methods appropriate for their age, development, culture and needs.

The post holder will deliver specialised care ensuring the needs and wishes of CYP and their families are paramount, documenting and sharing this appropriately.

Ensure boundaries and safeguarding issues when utilising all types of media to communicate, including text messages and email.

Participate in multi-agency/multi-disciplinary meetings as required, or provide a written report if appropriate to ensure accurate and up-to-date information is shared.

To be responsive with unplanned visit requests and accommodate these when possible, taking initiative by working dynamically as a team thus enabling care to be given in the community and avoid hospital admission or GP attendance..

Facilitate multi-agency working and collaboration to increase referrals to the childrens community nursing team, both internally to DCH and externally.

Be responsible for identification and prompt, appropriate action regarding concerns and issues of childrens safeguarding and welfare.

Actively participate in safeguarding discussions, child in need meetings, child protection conferences and provision of written reports as required.

Administer, monitor and manage medicines safely in accordance with Trust policy, including controlled drugs and complex medication regimes.

To have extensive knowledge of national policy and drivers within childrens community nursing, interpreting and supporting local development to ensure a high quality and sustainable service for CYP and their families.

To extend the knowledge of the local childrens community nursing team model and multi-disciplinary-team, enhancing collaborative working with shared goals, demonstrating leadership and management skills.

The post-holder will work with management to support the development of the infrastructure and resources required to facilitate expansion of actual and virtual patient contact. This will include:

Attending MDT ward rounds/handover to identify children to ambulate and raise awareness of the service.

Support MDT with children already on the CCN caseload or with chronic and complex conditions who may require MDT discussion.

Use specialist knowledge and expertise to identify child specific needs and support the MDT to appoint an appropriate keyworker/buddy for ongoing care needs and training requirements.

Ensure CYP and family/carer has timely access to internal and external agencies who will support their journey.

Utilise appropriate technology for internal and external use ensuring safe, quality and timely assessment and documentation of CYP in accordance with Trust protocol.

The post holder is required to introduce and support evidence-based care and proposals for change within their specialist domain in order to advance/establish evidence-based, quality care and role-model behaviour.

Contribute to service evaluation and development initiatives alongside Trust colleagues and commissioners.

The post holder will ensure mandatory training remains current as required by the Trust.

The post holder will ensure any appropriate training and development required for their role is achieved in recognition with national and local guidance.

The post holder is required to supervise or manage students in accordance with appropriate mentorship qualification or equivalent.

The post holder is required to supervise new or less experienced staff, including clinical and non-clinical staff and students and provide training as appropriate.

The post holder will maintain their own clinical supervision and ensure they receive 1:1s as required with line manager.

The post holder is required to record clinical observations, test results and patient care, signposting appropriately in accordance with Trust protocol and governance.

The post holder is required to record personally and professionally generated information.

The post holder will be required to maintain patient records both manually and electronically.

The post holder is required to ensure any training required for the role is accessed and completed in a timely manner and remains current.

Undertake surveys and audits as necessary to own work with occasional participation in research and development activity.

The post holder is required to carry out physical skills that are normally obtained through practice, such as the use of cleaning of equipment after use at patient visits, driving and standard use of a computer/keyboard skills.

The post holder will be involved with the manipulation of fine tools and/or materials and use appropriate restraint of CYP with approved methods. Dexterity and accuracy will be required for wound care, intravenous injection, including venepuncture with appropriate training, syringe pump/driver and infusion, insertion of catheters with relevant competency and removal of sutures.

The post holder may be required to sit or stand in a restricted position due to provision of clinical care, such as dressing a wound, administering intravenous medication, taking blood and driving to community visits.

There may be occasion where heavy equipment or multiple pieces of equipment are required for patient visits and an appropriate manual handling assessment needs to be completed.

The working pattern is variable due to the responsive and reactive nature of community nursing.

The post holder will be directly involved with children and their family with life limiting and life threatening conditions, who require palliative and/or end of life care.

The post holder will be indirectly exposed to information about a situation and circumstance and directly exposed to a situation or patient and their family, which is emotionally demanding.

The post holder will be expected to work as part of an on-call service providing end of life care, either in the community or on the ward as discussed with the family.

The post holder may identify or be involved in recognition of child abuse, family breakdown situation or experience challenging behaviour.

The post holder is expected to attend safeguarding and psychology supervision on a regular basis.

Person Specification

Education, Qualification & Training

Essential

• Registered Children's Nurse (RSCN/RCN)
• Holds degree in relevant health related subject
• Evidence of continuous professional development
• Willingness to undertake further education in relation to children's community nursing

Knowledge & Experience

Essential

• Significant experience of children's nursing post registration (RNC)
• Knowledge and experience of working with children who have complex, chronic and palliative care needs
• Experience of planning, managing and co-ordinating programmes of care in collaboration with other allied health, social, education and volunteer agencies
• Ability to recognise, take appropriate action and contribute to child/adult protection process in order to safeguard children and young people
• Understanding of mental capacity act and deprivation of liberties as it applies to children and young people
• Ability to work in a flexible manner and prioritise according to the demands of the situation, time and workload management.
• Experience of teaching clinical skills and health promotion to empower families, CYP and their carers
• Experience of End of Life care and willingness to develop skills
• Proficient clinical assessment and care planning skills

Desirable

• Understanding of professional nursing issues and the pillars of clinical governance including experience of audit

Skills and Abilities

Essential

• Ability to delegate skills appropriately including competency and capability assessment
• Experience of working with multi-disciplinary team and inter-agency working
• Working knowledge of relevant legislation and national guidelines
• Ability to organise and respond efficiently to complex and sensitive information
• Demonstrates leadership/management abilities and willingness to develop these
• Ability to travel as required to meet the needs of the service
• Evidence of the implementation of risk assessments
• Flexibility/adaptability to be able to work 24-hour shift pattern
• Valid driving licence

Desirable

• Working knowledge of IT and new technologies

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Dorset County Hospital NHS Foundation Trust

Address

Children's Centre

Damers Road

Dorchester

DT1 2LB

United Kingdom

Employer's website

https://www.dchft.nhs.uk/working-for-us/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients. Teamwork is an essential part of the role, working as part of our senior clinical team to provide quality care to our patients as well as supporting the wider practice core clinical workload.

Clinical Responsibilities:

In accordance with the Practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations, telephone consultations and queries, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, paperwork, insurance forms and correspondence in a timely fashion.

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation.

Assessing the health care needs of patients with undifferentiated and undiagnosed problems.

Screening patients for disease risk factors and early signs of illness

In consultation with patients and in line with current Practice disease management protocols, developing care plans for health.

Providing counselling and health education

Admitting or discharging patients to and from the caseload and referring to other care providers as appropriate

Recording clear and contemporaneous consultation notes to agreed standards.

Collecting data for audit purposes, coding accurately for QOF, ECF, and IIF targets.

Compiling and issuing computer-generated acute and repeat prescriptions (avoiding hand-written prescriptions whenever possible)

Prescribing in accordance with the Practice prescribing formulary (or generically) whenever this is clinically appropriate.

In general, the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

The post holder will be given dedicated QOF, ECF And IIF domains to manage and co-ordinate. Progress against these targets will be monitored and discussed with the GP partners.

Other Responsibilities within the Organisation:

Awareness of and compliance with all relevant Practice policies/guidelines, e.g. prescribing, confidentiality, data protection, health and safety

A commitment to life-long learning and audit to ensure evidence-based best practice.

Contributing to evaluation/audit and clinical standard setting within the organisation

Contributing to the development of computer-based patient records

Contributing to the summarising of patient records and Read-Coding patient data.

Attending training and events organised by the Practice or other agencies, where appropriate.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

Awareness of national standards of infection control and cleanliness and regulatory / contractual / professional requirements, and good practice guidelines

Providing advice on the correct and safe management of the specimens process including collection, labelling, handling, use of correct and clean containers, storage and transport arrangements

Correct personal use of Personal Protective Equipment (PPE) and ensuring correct use of PPE by others, advising on appropriate circumstances for use by clinicians, staff and patients.

Manage of the full range of infection control procedures in both routine and extraordinary circumstances (e.g., pandemic or individual infectious circumstances)

Hand hygiene standards for self and others.

Managing directly all incidents of accidental exposure

Management and advice relating to infection control and clinically based patient care protocols, and implementation of those protocols across the practice.

Active observation of current working practices across the practice in relation to infection control, cleanliness and related activities, ensuring that

procedures are followed, and weaknesses / training needs are identified, escalating issues as appropriate to the responsible person.

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across clinical and patient process.

Making effective use of training to update knowledge and skills and initiate and manage the training of others across the full range of infection control and patient processes.

Monitoring practice facilities and equipment in relation to infection control, ensuring that proper use is made of hand cleansing facilities, wipes etc, and that these are sufficient to ensure a good clinical working environment. Lack of facilities to be escalated as appropriate to the responsible manager.

Safe management of sharps use storage and disposal.

Maintenance of own clean working environment

Using appropriate infection control procedures, maintaining work areas in a tidy, clean and sterile, and safe way, free from hazards. Initiation of remedial / corrective action where needed or escalation to responsible management.

Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, sterile, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with responsible managers

Undertaking periodic infection control training (minimum twice annually)

Correct waste and instrument management including handling, segregation, and container use.

Maintenance of sterile environments

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development:

In addition to maintaining continued education through attendance at any courses and/or study days necessary to ensure that professional development requirements are met, the post-holder will

participate in any training programme implemented by the Practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. This must include completion of all mandatory and statutory training.

Quality:

The post-holder will strive to maintain quality within the Practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services:

The post-holder will:

Apply Practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• We are looking for a salaried GP who is enthusiastic, has positive energy, and a good sense of humour.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Parkfield Medical Centre

Address

The Walk

Potters Bar

Hertfordshire

EN6 1QH

United Kingdom

Employer's website

https://www.parkfieldmedicalcentre.co.uk (Opens in a new tab)

Job description

Job responsibilities

Bordesley East PCN is a dynamic and innovative Primary Care Network located in East Birmingham, serving a population of almost 40,000 patients through a network of committed GP practices.

We are passionate about delivering accessible, high-quality healthcare and have embraced modern ways of working to support both patients and staff. Our practices utilise advanced clinical systems and digital technologies, including online services, electronic prescribing and remote consultation platforms.

Our multidisciplinary team approach ensures patients receive the right care from the right professional at the right time, improving both patient outcomes and staff satisfaction.

We are committed to fostering a positive working culture, supporting professional development and creating opportunities for clinicians to develop specialist interests and leadership skills within primary care.

The successful candidate will be expected to work across both practices within the PCN:

• Garratts Green Lane Surgery: 2 sessions per week
• Downsfield Medical Practice: 1 session per week

Person Specification

Qualifications

Essential

• Essential
• GMC registered medical practitioner with a licence to practise.
• MRCGP or equivalent qualification.
• Certificate of Completion of Training CCT or working towards CCT.
• Inclusion on the NHS England Performers List.
• Evidence of continued professional development.

Desirable

• Experience of working within a Primary Care Network.
• Additional clinical qualifications or specialist interests relevant to primary care.

Skills and Attributes

Essential

• Skills and Attributes
• Essential
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong organisational and time-management skills.
• Accurate clinical record keeping.
• Commitment to high standards of patient care and clinical governance.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to work.

Desirable

• Skills and Attributes
• Essential
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a multidisciplinary team.
• Strong organisational and time-management skills.
• Accurate clinical record keeping.
• Commitment to high standards of patient care and clinical governance.
• Ability to remain calm and effective under pressure.
• Flexible and adaptable approach to work.

Experience

Essential

• Understanding of General Practice services and NHS primary care.
• Ability to manage a varied clinical workload safely and effectively.
• Experience of working within multidisciplinary teams.

Desirable

• Experience of EMIS Web clinical system.
• Experience of Systm One clinical system.
• Knowledge of the role and function of Primary Care Networks.
• Understanding of local population health needs and health inequalities.
• Experience of service development, quality improvement or clinical audit.
• Knowledge of current NHS policies and primary care developments.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Garretts Green Lane Surgery

Address

Garretts Green Lane Surgery

172 Garretts Green Lane

Birmingham

B26 2SB

United Kingdom

Employer's website

https://www.garrettsgreen.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The medical secretary's role is to assist referring clinicians with processing patient referrals, to obtain results/information as necessary, and carry out other administrative tasks for the surgery. Main duties of the job

• Type letters, reports and associated documentation as required and within the specified timescales as appropriate
• Liaise with external agencies such as hospitals and community services, ensuring referrals are processed efficiently
• Manage all enquiries in an effective manner
• Process incoming letters/emails/messages as requested within a timely manner
• Scan documentation and attach scanned documents to patients healthcare records
• Process referrals using the electronic referral system (ERS)
• Answer incoming phone calls, transferring calls or dealing with the callers request appropriately
• Manage all administrative queries as necessary
• Conduct clinical system searches as requested
• Adhere to practice policies and procedures on Safeguarding Adults and Safeguarding Children
• Participate in local initiatives to enhance service delivery and patient care
• Produce meeting agendas and record the minutes of meetings
• Support and participate in shared learning
• Process requests for information i.e., SAR, insurance/solicitors letters and DVLA forms
• Accurately input and code SNOMED CT data on the clinical IT system

Person Specification

Qualifications

Essential

• experience in working in a GP Surgery
• experience with system 1 TTP
• experience with ERS

Desirable

• experience in working in a GP Surgery
• experience with system 1 TTP
• experience with ERS

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Norvic Family Practice

Address

110 Norman Road

Smethwick

B67 5PU

United Kingdom

Employer's website

https://www.norvicfamilypractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

Care Navigation

Receive and process patient requests, either in person, by telephone, online, or via other communication methods.

Use approved care navigation training and pathways to signpost patients to the most appropriate service, this can include following instructions from the triage or on call teams.

Book appointments according to practice protocols and appointment availability.

Support patients to access self-care resources, community services, pharmacy services, NHS services, and local support organisations where appropriate.

Promote and support the use of online services and digital healthcare solutions.

Ensure urgent clinical matters are escalated promptly in accordance with practice procedures.

Reception Duties

• Greet patients and visitors in a professional, courteous, and helpful manner.
• Manage incoming and outgoing telephone calls efficiently.
• Deal with patient enquiries and requests sensitively and effectively. This can include emails, phone calls, messages via digital platforms, etc
• Register new patients and maintain accurate patient records.
• Process appointment requests, cancellations, and amendments.
• Handle patient correspondence and documentation as required.

Administrative Duties

• Maintain accurate electronic records using the clinical system.
• Scan, code, redirect and file documentation in accordance with practice procedures.
• Process repeat prescription requests according to practice protocols.
• Support administrative tasks associated with patient care and practice operations.
• Assist with recalls, invitations, and other patient communications.
• Undertake administrative tasks as received from the clinical system

Patient Experience

Provide a high standard of customer service at all times.

Actively contribute to a positive patient experience.

Respond appropriately to patient concerns and direct complaints in line with practice policy.

Demonstrate empathy and professionalism when dealing with challenging situations

Governance, Compliance and Risk

• Support compliance with Care Quality Commission (CQC) standards, NHS regulations, and Practice policies.
• Take an active role to ensure the practices readiness for inspections and reviews from regulators and commissioners such as the CQC and ICB.
• Maintain health and safety, infection control, and data protection standards.
• Identify operational risks and take practical steps to resolve issues.

Finance and Resources

• Monitor resources, equipment, and space to ensure smooth operations. Ensure costeffective use of resources in daily operations.

Communication and Teamwork

• Act as a key point of contact
• Build effective working relationships with staff, patients, PCN colleagues, and suppliers.
• Attend meetings as requested

Other Duties and Expectations

• Provide temporary cover for selected responsibilities when required, such as during periods of annual leave
• Maintain knowledge of and compliance with Practice policies and procedures relating to this post
• Attend relevant training courses as requested by the Business Manager and Practice Partnership, including assigned statutory and mandatory training
• Undertake any other duties as required by the Practice and determined by the Business Manager and/or Practice Partnership
• Promote the welfare of children, young people and vulnerable adults and comply with the practice safeguarding policies and procedures.
• Maintain strict confidentiality regarding patient, staff and business information and comply with practice policies and procedures
• Follow practice policies in relation to Health and Safety and Patient Safety
• Be committed to equality, diversity and appropriate professional conduct
• Work within scope of practice and avoid decision making outside of competence

This job description is intended as a guide and does not constitute and exhaustive list of duties. It may be amended to meet the changing needs of the practice.

Person Specification

Qualifications

Essential

• Good standard of general education, including GCSEs (or equivalent) in English and Mathematics at Grade C/Level 4 or above.
• Evidence of good IT literacy, including the use of Microsoft Office applications and electronic record systems.
• Willingness and ability to undertake role-related training, including Care Navigation training and mandatory NHS training requirements.
• Understanding of the importance of confidentiality and data protection within a healthcare environment.

Desirable

• Care Navigation training or relevant NHS reception/care coordination qualification.
• NVQ Level 2 or 3 in Business Administration, Customer Service, Health and Social Care, or an equivalent qualification.
• Training in safeguarding, information governance, customer service or conflict resolution.
• Knowledge of NHS services and primary care pathways.
• Familiarity with clinical systems such as EMIS Web, SystmOne or similar healthcare software.

Experience

Essential

• Previous experience working in a customer-facing role, demonstrating excellent communication and interpersonal skills.
• Experience handling telephone, face-to-face and written enquiries in a professional and courteous manner.
• Experience managing competing priorities and working effectively in a busy environment.
• Experience maintaining accurate records and handling confidential information.
• Experience using computer systems for data entry, record keeping and administrative tasks.
• Experience working as part of a team and building positive working relationships.
• Demonstrable ability to provide a high standard of customer service and deal with challenging situations in a calm and professional manner.

Desirable

• Previous experience working in a GP practice, NHS organisation, healthcare setting or other patient-facing environment.
• Experience of care navigation, signposting, patient triage support or appointment management.
• Experience using clinical systems such as EMIS Web, SystmOne, Docman or NHS Digital platforms.
• Experience processing repeat prescriptions, patient registrations, referrals or healthcare-related administrative processes.
• Experience supporting compliance with healthcare regulations, policies and quality standards.
• Experience promoting and supporting the use of online services and digital healthcare solutions.
• Experience handling patient concerns or complaints in accordance with organisational policies.
• Experience contributing to operational improvement, risk management or service development initiatives.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Conisbrough Group Practice

Address

The Stone Castle Centre

Gardens Lane

Conisbrough

South Yorkshire

DN12 3JW

United Kingdom

Employer's website

https://conisbroughgrouppractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The GP with Extended Role for ADHD will provide clinical expertise across the PCS ADHD service. The postholder will work alongside managerial and clinical leads to help ensure that high standards of governance, quality and patient safety are maintained across the service.

Clinical Practice and Leadership

Undertake comprehensive ADHD assessments in line with NICE guidelines.

Formulate and document diagnoses, differential diagnoses, and management plans.

Complete high-quality assessment reports within agreed turnaround times.

Initiate and review ADHD treatment plans, including shared care recommendations.

Maintain accurate, timely clinical records using agreed clinical systems and contribute to outcome monitoring.

Support service quality, consistency, and patient experience across the ADHD pathway.

Promote a culture of service user empowerment.

Provide medical management, including prescribing and monitoring ADHD medications in line with national guidance

Work collaboratively with the MDT, including psychiatrists, nurses and admin teams.

Participate in clinical supervision, peer review and service development.

Work with the ADHD Consultant Psychiatrist and ADHD Team Manager to ensure the service meets performance targets, waiting time standards, and regulatory requirements.

General

Contribute to business planning, workforce development, and service redesign.

Support the weekly multidisciplinary team meeting.

Participate where required in recruitment, induction, and appraisal of clinical staff.

Represent the service as part of the operational team where required at trust-wide or organisational leadership forums.

Adhere to safeguarding, information governance and clinical governance standards.

You will uphold PCS values and contribute to an inclusive, supportive and respectful workplace where everyone is valued, treated fairly and has the opportunity to thrive.

You will follow PCS policies and relevant professional standards, including those relating to information governance, safeguarding, confidentiality, health and safety and EDI.

You will contribute to a culture of continuous improvement and support the delivery of safe, effective and person-centred services.

This job description is not exhaustive. The postholder may be required to undertake other duties within the scope and band of the role, following discussion with their manager.

Person Specification

Qualifications

Essential

• GMC Registration

Experience

Essential

• Strong understanding of NICE ADHD guidance and neurodevelopmental pathways
• Ability to communicate clearly and effectively, both verbally and in writing
• Awareness of quality, governance or audit processes
• Understanding of confidentiality and information governance

Desirable

• Experience in ADHD assessment and management

Skills and Competencies

Essential

• Portfolio GP / GPwSI-style working background
• Excellent clinical documentation and report-writing skills
• Ability to work autonomously within a governed MDT structure
• Ability to work under pressure in a busy and changing environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Primary Care Sheffield

Address

28 Kenwood Park Road

Sheffield

South Yorkshire

S7 1NF

United Kingdom

Employer's website

http://www.primarycaresheffield.org.uk/ (Opens in a new tab)