Job description

Job responsibilities

The successful applicant will:

• Provide high-quality, patient-centred general medical services.
• Work collaboratively with our existing GP and multidisciplinary team.
• Participate in the practice's total triage system, including regular triage GP sessions.
• Contribute to clinical meetings, significant event reviews, audits and practice development.
• Support the continued development of our clinical services.
• Participate in the practice's shared responsibility for safeguarding, prescribing, quality improvement and other areas of clinical governance.
• Have the opportunity to become involved in the development of our new premises and the future direction of the practice.

What we offer

• 6 to 8 sessions per week
• Competitive salaried GP package, negotiable depending on experience and commitment.
• A supportive and friendly clinical team.
• A varied and interesting caseload.
• Structured clinical and practice meetings.
• A modern approach to workload management through total triage.
• Excellent opportunities to work alongside our wider multidisciplinary team.
• Opportunities for professional development and involvement in practice improvement.
• The opportunity to contribute to the development of our new premises project.
• Potential for future partnership for the right candidate.
• A well-established practice with an ambitious vision for the future.

Future partnership opportunity

For the right candidate, there may also be the possibility of future partnership.

Whilst this position is initially offered as a salaried GP role, we would be interested in developing a longer-term relationship with a GP who wishes to become more involved in the strategic and operational development of the practice.

We would therefore be very happy to discuss future partnership possibilities with applicants who have an interest in this.

Person Specification

Qualifications

Essential

• GMC registered and on the NHS England Performers List.
• An experienced and committed clinician.
• Passionate about delivering high-quality general practice.
• A good communicator and team player.
• Comfortable working within a modern primary care model.

Desirable

• We are intested in any additional qualifications applicants may possess that could be developed into additional service provided by the practice.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Guildhall Surgery

Address

65-69 Guildhall Street

Folkestone

Kent

CT20 1EJ

United Kingdom

Employer's website

https://www.guildhallstreetsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

* Provide a key service within the practice team and project a positive and friendly image to patients and other visitors, both in person and on the telephone.

* Answer telephone calls from patients, taking a summary of their problem and allocating them to the most appropriate clinician.

* Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

* Undertake a variety of administrative duties to assist in the smooth running of the practice.

* Applicant MUST be able to work 8am starts and 6:30pm finishes

Person Specification

Qualifications

Essential

• Experience In general practice Knowledge of the clinical system EMIS Web

Desirable

• GCSE Grade A to C in English and Maths

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Bean Medical Practice

Address

5 Bean Road

Dudley

West Midlands

DY2 8TH

United Kingdom

Employer's website

https://www.beanmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To work as part of the primary care team, providing high-quality patient care under the direction and supervision of registered nurses and General Practitioners (GPs). The Healthcare Assistant will support the delivery of safe, effective, and patient-centred care while promoting health, preventing illness, and assisting with chronic disease management.

Key Responsibilities

Clinical Duties

• Undertake new patient health checks.
• Measure and record:
• Blood pressure
• Pulse
• Respiratory rate
• Temperature
• Height and weight
• Body Mass Index (BMI)
• Perform venepuncture.
• Carry out ECG recordings.
• Record observations accurately within the clinical system.
• Administer vaccinations and immunisations where appropriately trained and authorised.
• Assist with infection prevention and control procedures.

Health Promotion

• Promote healthy lifestyle choices.
• Provide smoking cessation advice .
• Encourage participation in national screening programmes.
• Support patients with weight management advice.
• Signpost patients to appropriate health and community services.

Patient Care

• Ensure patients are treated with dignity, respect, and compassion.
• Maintain patient confidentiality at all times.
• Obtain informed consent before carrying out procedures.
• Recognise deterioration or concerns and escalate appropriately.
• Provide reassurance and support to patients and carers.

Administrative Responsibilities

• Maintain accurate and timely patient records.
• Use electronic clinical systems effectively.
• Manage clinical stock and supplies.
• Clean and prepare clinical rooms.
• Ensure equipment is maintained and calibrated.
• Participate in audit activities where required.

Infection Prevention and Control

• Follow infection prevention and control policies.
• Maintain a clean and safe clinical environment.
• Dispose of clinical waste appropriately.
• Use personal protective equipment (PPE) correctly.

Safeguarding

• Understand safeguarding responsibilities for children and vulnerable adults.
• Report concerns in accordance with practice policies.
• Complete mandatory safeguarding training.

Professional Responsibilities

• Work within the scope of competence.
• Maintain professional boundaries.
• Participate in annual appraisal.
• Undertake mandatory and role-specific training.
• Support students and new staff where appropriate.

Quality and Governance

• Participate in clinical audits.
• Report incidents, accidents, and near misses.
• Contribute to quality improvement initiatives.
• Comply with practice policies and NHS standards.

Communication

• Communicate effectively with:
• Patients
• Carers
• GPs
• Nurses
• Reception staff
• Community services
• Secondary care providers
• Maintain effective verbal and written communication.

Person Specification

Qualifications

Essential

• NVQ Level 2 or 3 in Health and Social Care (or equivalent)

Desirable

• Venepuncture certification
• NHS Health Check training
• ECG competency
• Immunisation training (where appropriate)
• Chronic disease management training

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

ST ANDREWS SURGERY

Address

1 DE WINTON STREET

TONYPANDY

RHONDDA

MID GLAMORGAN

CF40 2QZ

United Kingdom

Employer's website

http://www.standrewssurgery.wales.nhs.uk/home (Opens in a new tab)

Job description

Job responsibilities

JOB DESCRIPTION and PERSON SPECIFICATION

JOB TITLE: Phleobotomist

REPORTS TO: Nurse Manager

ACCOUNTABLE TO: Partner with responsibility for the Nursing function

Key Working Relationships

• Members of the nursing team
• GPs
• Members of the management team
• Care navigation and administration team.
• Patients
• Community staff

Job Summary:

The post holder works under indirect supervision of the Nurse Manager and undertakes task and duties delegated by the Nurse Manager or a suitably qualified regulated professional. They will work collaboratively with the general practice team to meet the needs of patients and following policy and procedures.

To support the practice to ensure compliance with its statutory and regulatory obligations, such as but not limited to the Care Quality Commission and Data Protection Act 2018(GDPR)

Job Responsibilities

Clinical

Undertake, record, and follow guidelines for the tasks for which you have received appropriate training:

Venepuncture

Blood Pressure

Dressings

ECG's

Urinalysis and preparation of specimens for investigation by the pathology laboratory

BP,Height and weight body mass index

Prepare and maintain environments and equipment.

To promote health and wellbeing within the practice population

Give accurate and appropriate information to patients and groups within own competence.

To record all consultations within the clinical system

Respond to medical emergencies.

Ensure that the principles of Infection Control are always adhered to.

Screen new patients to research studies within areas of competence,

This job description is not a complete list of duties but is intended to give a general indication of the range of work undertaken. It will vary over time as demands and priorities within the NHS change. Significant changes in the range of work undertaken will be made only after discussion with the post holder.

Confidentiality:

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice health & safety policy and the practice infection control policy and published procedures. This will include:

• Using personal security systems within the workplace according to practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Actively reporting of health and safety hazards and infection hazards immediately when recognised
• Keeping own work areas and general/patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role
• Undertaking periodic infection control training
• Reporting potential risks identified
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional Development

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload, and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers
• Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

PERSON SPECIFICATION - POSITION OF PHLEBOTOMIST / HCA

ESSENTIAL REQUIREMENTS andDESIRABLE REQUIREMENTS

Knowledge & Experience:

• Good general education with demonstrable ability in Mathematics and English Language desirable
• Experience of maintaining and manipulating computerised and/or paper-based data/information

Abilities & Aptitudes:

• Ability to handle face to face and telephone enquiries in a professional manner.
• In communication, ability to assess any given situation and to respond in the appropriate manner, with a high degree of tact & diplomacy.
• Ability to organise and prioritise work, and to adhere to deadlines and targets.
• Ability to handle information securely and confidentially.
• Ability to work cooperatively as part of a team.
• An understanding of the requirements in shaping the image of a customer orientated organisation, when working as a first point of contact member of staff
• Ability to work on own initiative dealing with confidential issues.
• Able to work efficiently and with a great degree of accuracy.

Abilities & Aptitudes:

• Aptitude to adapt working style to meet the needs of the patient.
• Aptitude to use standard office equipment efficiently.

Knowledge and Experience:

• Experience of working in a GP Practice or NHS environment
• An awareness of equal opportunities
• An awareness of Health and Safety within the workplace
• Experience of working in a service orientated environment

Other Job-Related Requirements:

Flexibility in relation to working hours

Venepuncture Adult

Venepuncture Child 12 and over

Blood pressure monitoring

Wound care

Health Promotion including smoking cessation, weight management & alcohol

Urinalysis

Person Specification

Knowledge and skills

Essential

• Understanding of infection prevention and control procedures. Knowledge of patient confidentiality, data protection and safeguarding principles.
• Professional, caring and compassionate approach.
• Good communication and interpersonal skills.
• Excellent organisational skills and attention to detail.
• Ability to work effectively as part of a multidisciplinary team. Competent IT skills and ability to use clinical systems.
• Understanding of QOF and primary care services
• Ability to prioritise workload and work independently.
• Reliable, flexible and committed to high standards of patient care. Demonstrates empathy, discretion and respect for diversity and inclusion.

Qualifications

Essential

• GCSEs (or equivalent) including English and Mathematics.
• Evidence of phlebotomy training or relevant competency assessment.
• NVQ Level 2 or 3 in Health and Social Care, Care Certificate or equivalent healthcare qualification.

Desirable

• Basic Life Support certification or willingness to undertake training.

Experience

Essential

• Previous experience working in a healthcare setting.
• Experience undertaking venepuncture/phlebotomy procedures.
• Experience working in a GP practice or primary care environment. Experience processing and handling laboratory samples.

Desirable

• Experience recording clinical observations including blood pressure, height, weight and BMI. Experience maintaining accurate patient records.
• Experience carrying out NHS health checks.
• Wound care
• ECG's

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rowden Medical Partnership

Address

Rowden Hill

Chippenham

Wiltshire

SN15 2SB

United Kingdom

Employer's website

https://www.rowdensurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

PLEASE NOTE: To view the Job Description and Person Specification, please click APPLY FOR THIS JOB - this link will take you to the TRAC Recruitment Site. You will need to register if you do not already have an account.

As an employer and sponsor licence holder, to be able to provide sponsorship to overseas nationals via the Skilled Workerroute we must ensure that we adhere to the sponsorship requirements set by UK Visas and Immigration. After carefullyreviewing this role, we do not believe that this position meets the requirements for sponsorship. For details on eligibilitycriteria for a Skilled Worker visa, please follow this link to the gov.uk websiteSkilled Worker visa: Overview - GOV.UK(www.gov.uk)

Person Specification

education, Qualifications

Essential

• CIEH Level 2 in Health & safety (formerly Basic Health & Safety) OR equivalent experience

Desirable

• NVQ in related subject- cleaning support services, portering

Experience

Essential

• Experience of using Microsoft Office programme including Outlook, Word, and Excel
• Experience of working within a similar environment Supervisory experience

Skills

Essential

• Good organisational Skills
• Ability to travel between sites on a frequent and varied basis.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Derbyshire Community Health Services NHSFT

Address

Whitworth Hospital/Newhome Health Centre

330 Bakewell Road

Darley Dale, Matlock

DE4 2JD

United Kingdom

Employer's website

http://www.dchs.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide routine and acute nursing care to patients in accordance with clinical based evidence, NICE and the NSF

Diagnose and manage chronic conditions, support the provision of chronic disease clinics, delivering patient care as necessary

Provide guidance to patients in the use of prescribed and over-the-counter medications regarding side effects and dosages and prescribe medication for patients in accordance with PGDs and own scope of practice

Request diagnostic investigations and interpret within agreed protocols e.g. x-ray, blood tests, scans etc

Prioritise health issues and intervene appropriately, delivering opportunistic health promotion where appropriate

Support the team in dealing with clinical emergencies

Support the implementation of vaccination programmes for adults and children and support the provision of travel medicine services

Contribute to practice targets QOF etc., complying with local and regional guidance and participate in local initiatives to enhance service delivery and patient care

Support and participate in shared learning within the practice to improve patient care

Continually review clinical practices, responding to national policies and initiatives where appropriate

Maintain professional registration and adhere to revalidation requirements

Person Specification

Skills

Essential

• Excellent communication skills
• Strong IT skills
• Clear, polite telephone manner
• Effective time management
• Ability to work as a team member and autonomously
• Problem solving and analytical skills
• Ability to follow clinical policy and procedure

Desirable

• SystmOne /EMIS user skills
• Competent in the use of Office and Outlook
• Experience with clinical risk management

Qualifications

Essential

• Registered nurse

Desirable

• Post graduate diploma or degree (relevant to role)
• Qualified Nurse prescriber
• Qualified Triage Nurse

Experience

Essential

• Experience of working in a primary care environment
• Experience of chronic disease management
• Experience of working autonomously
• Experience of infection prevention and control measures

Desirable

• Experience of working as a practice nurse or community nurse
• Experience of prescribing and undertaking medication reviews

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

The Calverton Practice

Address

2a St Wilfrids Square

Calverton

Nottingham

NG14 6FP

United Kingdom

Employer's website

https://www.calvertonpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Develop and manage a medicines management plan and deliver patient services as determined by practice/PCN policy and local and national guidance.

Develop and manage the medicines management team, including delivery of training, to maximise cost-effective prescribing and improve the quality of patient care.

Work within their clinical competencies as part of a multi-disciplinary team to provide expertise in clinical medicines management, provide face to face structured medication reviews, manage long term conditions, management of medicines on transfer of care and systems for safer prescribing, manage repeat prescription authorisations and reauthorisation, acute prescription request, while addressing both the public health and social care needs of patients in the GP practice(s) that make up the PCN

Undertake medication review of patients with polypharmacy especially for older people, people in residential care homes and those with multiple co-morbidities.

Provide leadership on quality improvement and clinical audit and well as managing some aspects of the Quality and Outcomes Framework (QOF)

Provide medication review services to patients via clinics in the practice, domiciliary visits and in residential and nursing homes, and to deliver pharmaceutical care plans that maximise cost-effective prescribing and improve the quality of patient care.

Present at patient group meetings or other appropriate events to give advice on the appropriate use of medicines.

Produce patient information leaflets and posters and run medicine awareness projects throughout the year.

Assist partners with the appropriate monitoring and management of their prescribing budgets.

Prepare evidence-based resources and information to support the medicine management team and all other relevant health professionals in the implementation of rational cost-effective prescribing.

Help plan, develop and support the introduction of new working processes within the practice to optimise the quality of prescribing

See (where appropriate) patients with single or multiple medical problems where medicine optimisation is required (e.g., Respiratory, Cardiovascular and Diabetes)

Review the on-going need for each medicine, a review of monitoring needs and an opportunity to support patients with their medicines taking ensuring they get the best use of their medicines (i.e., medicines optimisation)

Make appropriate recommendations to Senior Pharmacists or GPs for medicine improvement.

Undertake clinical medication reviews with patients and produce recommendations for senior clinical pharmacist, nurses and/or GP on prescribing and monitoring.

Work with care home staff to improve safety of medicines ordering and administration

Person Specification

Experience

Essential

• An understanding of general practice and how it works
• Excellent interpersonal skills
• Excellent written and verbal communication skills
• Good IT skills including the ability to analyse and interpret data
• Attention to detail
• Ability to follow procedures and work to deadlines
• Self-motivated
• Ability to work flexibly and effectively
• Able to travel across the PCN
• Able to set priorities and meet deadlines

Desirable

• Experience of working in Primary Care / GP Practice
• Knowledge of GP clinical systems S1 within Primary Care
• Experience of prescription processes and prescribing systems
• Experience in implementing clinical audits

Qualifications

Essential

• Masters degree in Pharmacy (MPharm)
• Registered Pharmacist with General Pharmaceutical Council
• Preferably 2-3 years post registration experience

Desirable

• Specialist knowledge acquired through postgraduate diploma level or equivalent training/experience
• Primary care pharmacy education pathway qualification including independent prescribing or working towards qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Meadowgreen Health Centre

Address

Jordanthorpe Health Centre

1 Dyche Close

Sheffield

S8 8DJ

United Kingdom

Employer's website

https://meadowgreenhealthcentre.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Person Specification

Experience

Essential

• Experience
• Previous experience in a reception, administrative or customer service role.
• Experience of working in a busy environment and managing competing priorities.
• Experience of handling confidential and sensitive information.
• Experience of using computerised systems for data entry and maintaining accurate records.
• Skills and Knowledge
• Excellent verbal and written communication skills.
• Good IT and keyboard skills, with the ability to learn and use new computer systems.
• Excellent attention to detail and a high level of accuracy.
• Ability to organise, prioritise and manage workload effectively.
• Ability to work to deadlines and remain calm under pressure.
• Understanding of the importance of confidentiality and data protection.
• Ability to communicate effectively and professionally with patients, colleagues and healthcare professionals.
• Personal Qualities
• Friendly, approachable and professional manner.
• Reliable, punctual and conscientious.
• Able to work independently and use initiative.
• Able to work effectively as part of a team.
• Flexible and willing to undertake additional duties appropriate to the role.
• Commitment to providing a high-quality, patient-centred service.

Desirable

• Experience
• Previous experience working within an NHS, GP practice or healthcare setting.
• Experience of working with clinical correspondence and document workflow.
• Experience using GP clinical systems such as EMIS Web or SystmOne.
• Experience of processing referrals, hospital letters and other clinical documentation.
• Knowledge and Skills
• Understanding of NHS primary care and GP practice processes.
• Knowledge of information governance and confidentiality within a healthcare setting.
• Understanding of the importance of accurate and timely document processing.
• Experience using Microsoft Office and other administrative software.
• Ability to recognise and appropriately escalate urgent correspondence in accordance with practice procedures.
• Qualifications and Development
• Relevant administration or customer service qualification.
• Willingness to undertake further training and development relevant to the role.
• Knowledge or training in NHS information governance, safeguarding or confidentiality.

Qualifications

Essential

• Qualifications and Experience
• Previous experience in a reception, administration or customer-facing role.
• Experience of working in a busy environment and managing a varied workload.
• Experience of using computerised systems for data entry and record keeping.
• Experience of handling confidential or sensitive information.
• Previous experience within a healthcare or NHS environment is desirable but not essential.
• Knowledge and Skills
• Good standard of written and verbal communication.
• Good IT skills and confidence using computer systems.
• Accurate data entry skills with excellent attention to detail.
• Ability to process, organise and prioritise information effectively.
• Ability to manage competing priorities and meet deadlines.
• Understanding of the importance of confidentiality and information governance.
• Ability to communicate professionally and appropriately with patients, colleagues and external organisations.
• Personal Attributes
• Friendly, approachable and professional manner.
• Reliable, organised and conscientious.
• Ability to remain calm and professional when working under pressure.
• Able to work independently and use initiative within agreed procedures.
• Ability to work effectively as part of a team.
• Commitment to providing a high-quality, patient-focused service.
• Willingness to undertake training and develop knowledge and skills relevant to the role.

Desirable

• Qualifications and Experience
• Previous experience working within an NHS, GP practice or other healthcare setting.
• Experience of working with clinical correspondence, document workflow or medical records.
• Experience using primary care clinical systems such as EMIS Web or SystmOne.
• Experience working in a patient-facing reception environment.
• Previous experience of dealing with referrals, hospital correspondence or other clinical documentation.
• Knowledge and Skills
• Understanding of NHS primary care services and the role of a GP practice.
• Knowledge of NHS information governance, confidentiality and data protection requirements.
• Understanding of document workflow processes and the importance of accurate and timely information handling.
• Good knowledge of Microsoft Office and other administrative software.
• Ability to identify and appropriately escalate urgent or clinically important correspondence in accordance with practice procedures.
• Personal Attributes
• Flexible and adaptable approach to work.
• Willingness to support colleagues and contribute to service improvements.
• Ability to learn new systems and procedures quickly.
• Commitment to continuous learning and professional development.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Peelhouse Medical Plaza

Address

Peelhouse Lane

Widnes

Cheshire

WA8 6TN

United Kingdom

Employer's website

https://www.peelhouse-medical-plaza.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

We do not provide visa sponsorship

JOB SUMMARY

The post holder will support older people living with frailty to live longer, healthier lives. They will work closely with Havering PCNs GP practices, the wider PCN team, the local authority, including social care and housing, and Voluntary Community and Social Enterprise organisations to ensure individuals receive appropriate, coordinated support.

Social Prescriber will assist patients whose care is coordinated by the PCN Aligned Community Team. Serves as a single point of contact for individuals and carers, coordinating the provision of comprehensive, integrated care in collaboration with other services and professionals, such as specialist community teams, social prescribers, voluntary sector organisations, and primary care.

The post holder will work with individuals from various cultural and social backgrounds. The ability to perform effectively in a diverse and occasionally demanding environment is required.

Training and support

The successful candidate will have excellent interpersonal and communication skills, strong organisational abilities, patience and empathy. They should have substantial experience as a social prescriber, having worked in health, social care, or the voluntary, community and social enterprise sector, with at least two years of direct engagement with individuals, families, or carers.

The post holder will be supported in their training and professional development by peers, line manager and clinical supervisor. The post holder will be encouraged to attend any training courses that are relevant to the role.

Key Responsibilities

Service Delivery

Build a robust knowledge of health, social and third sector provision available within Havering and surrounding areas.

Promote social prescribing, its role in self-management, and the wider determinants of health.

Build relationships with key staff in GP practices within havering PCN. Attend relevant meetings and integrate as part of the wider network team, providing information and feedback on social prescribing matters.

Work proactively to develop strong links with all local agencies to encourage referrals, to recognise services requirements and enable confident approach to making referrals.

Work in partnership with all local agencies to raise awareness of social prescribing and demonstrate how partnership working can reduce pressure on statutory services, improve health outcomes and enable a holistic approach to care.

Provide referring agencies with regular updates relating to social prescribing and include training for their staff to promote effective access to information and encourage appropriate referrals.

Work proactively in encouraging self-referrals and connecting with all local communities, particularly those communities that statutory agencies may find hard to reach.

Personalised Care and Support

Build relationships with patients, their families and carers. Meet people on a one-to-one basis, undertaking home visits where appropriate within organisations policies and procedures or consulting via the telephone giving people time to tell their stories and focus on what matters to me?

Build trust with the person, providing non-judgmental support, respecting diversity and lifestyle choices.

Anticipate barriers to communication.

Be a friendly source of information about wellbeing and prevention approaches.

Help people identify the wider issues that impact on their health and wellbeing, such as debt, poor housing, being unemployed, loneliness and caring.

Communicate effectively with patients, families and carers recognising the need for alternative communication methods of communication to overcome different levels of understanding, cultural background and preferred ways of communicating.

Help people maintain or regain independence through living skills, adaptations, enablement approaches and simple safeguards.

Work with individuals to co-produce a simple personalised support plan; based on the persons priorities, interests, values and motivations, including what they can expect from the groups, activities and services they are being connected to and what the person can do for themselves to improve their health and wellbeing.

Where appropriate, physically introduce people to community groups, activities and statutory services, ensuring they are comfortable. Provide follow-up to ensure that they are happy, engaged, included and receiving good support.

Where required and as appropriate, refer patients back to other health professionals within the PCN.

General Tasks

Produce accurate records of patient contact, consistent with legislation, policies and procedures.

Work closely with GP practices within the PCN to ensure that social prescribing referral codes are input into the clinical system and that the persons use of the NHS can be tracked, adhering to data protection legislation and data sharing agreements.

Understand and apply legal issues that support the identification of vulnerable and abused children and adults and be aware of statutory child/vulnerable patients health procedures and local guidance.

Work as part of the team to seek feedback, continually improve the service and contribute to business planning.

Undertake any tasks consistent with the level of the post and the scope of the role, ensuring that work is delivered in a timely and effective manner.

Duties may vary from time to time, without changing the general character of the post or the level of responsibility.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Collaborative working relationships

Works within the primary care team, contributing to leadership of service evaluation and research to promote quality improvement activity.

Collaborates with multi-disciplinary PCN team

Use healthcare technologies to optimise service delivery, patients access, and continuity of care

Management

Demonstrates understanding of the implications of national priorities for the team and/or service.

Uses resources effectively to manage patient treatment in line with local guidance and makes recommendations for changes where improvements can be made.

Follows professional and organisational policies

Education, learning and development

It is the responsibility of the employee to comply with all organisational and statutory requirements (eg. health and safety, infection control, equality and diversity, confidentiality, safeguarding adults and children, information governance).

Engages in annual appraisal, developing objectives to inform a Personal Development Plan, which may include 360-degree appraisal and use of patient feedback.

Participate in teaching and training of medical, nursing, and all other practice staff.

Supports the practice staff and responds to requests for advice and assistance.

Complete all mandatory and statutory training required by the role.

Take responsibility for personal development, learning and performance and maintain education through attendance on any courses and/or study days necessary to ensure that professional development requirements are met.

Undertaking additional training where necessary to provide enhanced services and participate in training programmes implemented by the PCN/practices as part of this employment.

Understands and demonstrates the characteristics of a role model to members in the team and/or service.

Demonstrates an understanding of current educational policies relevant to working areas of practice and keeps up to date with relevant clinical practice.

Quality

Under supervision and support of GPs in the practice, the post-holder will strive to maintain quality within the practices, and will:

Participating in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and Quality Improvement

Alerts other team members to concerns about risk, quality, and safety

Participates in investigation of incidents and events as required

Identifies, applies, and disseminates research findings relating to own practice

Collects data for audit purposes and uses clinical audit to monitor quality in the service

Contributes to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance

Works effectively with individuals in other agencies to meet patients needs

Effectively manages own time, workload, and resources

Meets timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding.

Person Specification

Knowledge and Skill

Essential

• NHS Priorities and Issues
• Good working knowledge of Outlook, Word, Excel, Power point, Access
• Update and maintain efficient administration systems
• Maintain confidentiality/data protection
• Able to analyse systems to improve services
• Establish and maintain good working relationships
• Excellent interpersonal skills
• Team Player
• Clear communication skills including excellent writing, data entry and presentation skills
• Able to construct and deliver clear information/instructions to others
• Able to multi-task
• Able to work without supervision and use own initiative
• Organise and prioritise own workload
• English language competency sufficient to communicate effectively with all staff and clients
• Demonstrates attention to detail, accuracy and numeracy skills

Desirable

• Advanced level IT skills

Experience

Essential

• Working in the role of a social prescriber for a minimum of 2 years
• Working in a multi-professional team environment.
• Significant administrative experience
• Handling sensitive and confidential information

Desirable

• Working in an NHS environment
• Experience of using EMIS

Other

Essential

• Able to travel efficiently throughout the area of Havering Liberty PCN
• Commitment to continuing professional development

Desirable

• Standard driving skills and access to own vehicle for work purposes

Qualifications

Essential

• NVQ level 2 or Grade A-C equivalent standard of literacy and numeracy

Demonstration of PCN Values

Essential

• Patient centred care and health equity
• Sustainability and efficiency
• Collaboration and team working
• Quality and excellence
• Inclusivity and respect
• Accountability and integrity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Havering Health Ltd

Address

Havering Health Federation Limited

Romford

Essex

RM1 4HL

United Kingdom

Employer's website

http://haveringhealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Team Leads ensure the Admin and Booking co-ordinators (ABCs) manage and co-ordinate the outpatient pathway from the ERS, through discharge or PIFU. To ensure appointments are booked according to the relevant protocols, MSST handbook booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics.

To establish and maintain good working relationships with other staff, Clinicians and support staff, radiology and other diagnostics, record staff, MSST partners & GP Practice staff across the whole system.

To provide a suitable role model to team members and direct reports.

To support the Administration and Booking Co-ordinators in maintaining multiple clear and robust waiting lists, maintain monitoring clinic capacity to treat all patients on the waiting list, and in collaboration with MSST referral centre. Working closely with the Business Manager, and Assistant Business Manager and the clinical Service Managers (Therapies and level 3).

To deal with enquiries from Outpatient staff, MSST partners referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Therapy Services and MSST Level 3, demonstrating knowledge of secretarial or administrative procedures and systems, some of which are non-routine, such as answering queries, progress chasing, and task-related problem solving.

Exercises judgement when dealing with enquiries. Analyses information to resolve problems quickly and efficiently within the MDT.

To work across numerous systems to provide a Shropshire wide service, including ESR, RIO, Apollo, Referrals and queries are received in multiple inboxes that must be managed in line with service standards. They support the Admin and Booking co-ordinators (ABCs) in the use of these systems.

a. Input activity data;b. Record and amend details of patients accurately on PAS; andc. Add referrals to a waiting list.

Make outpatient appointments and generate confirmation letters. The post holder will provide robust and successful leadership to guide and steer the team to achieve agreed targets and objectives, whilst ensuring all Trust and relevant system policies and procedures are adhered to.

The post holder will monitor all KPIs and targets relating to performance within the Team, and contribute to analysis for reporting purposes and to identify actions to address breaches to performance.

To contribute to the ongoing service improvement plans and policies for Therapies and MSST level 2 and 3, being open to changes to current practices and offering input into meetings/workshops as required, initiation and leading change within areas of own responsibility.

The post holder will manage the capacity and demand of the workload to ensure correct staffing levels and skill mix at all times, redeploying as required to provide cross cover across Therapies and MSST level 3

Conduct regular call quality checks with all staff and feedback and document within personal development plan.

Conduct regular system and information quality checks on all staff to ensure Trusts policies and procedures are being adhered to and document within personal development plan.

Maintain links with similar services to ensure the service follows best practice and shares best practice and changes to National and local policy are promptly integrated into the daily operation of the service.

The post holder will monitor data quality, ensuring information is accurate and timely data input, collect and provide statistical information as required.

The post holder will attend performance meetings (RJAH and MSST system wide meetings) and be accountable for clinic utilisation and performance and attend a meetings to highlight and respond to any possible issues in forthcoming weeks.

To monitor and ensure the weekly validation of PTLs (Patient Target Lists) for Outpatients, ensuring capacity issues are highlighted to the relevant Managers within the Access Team.

The post holder will monitor, record, validate and investigate daily, weekly and monthly reports ensuring accuracy and/or targets achieved for your areas.

The post holder will support the recruitment of staff to the service and organise induction & training for all new staff.

The post holder will be responsible for maintaining adequate staffing levels, ensuring rotas are co-ordinated to provide cover in peak periods and when high demands of patient telephone calls are anticipated.

The post holder will undertake and support all appraisal/personal development planning for all staff in accordance with Trust policies.

The post holder will record and monitor sickness levels within the team, reporting any breaches of thresholds to the ABA, and with guidance, taking staff though the relevant management stages.

The post holder will approve record and monitor annual leave for the team ensuring all areas are appropriately staffed, telephones manned and administrative tasks and local KPIs covered.

Represent the admin function at department meetings to convey departmental and organisational messages, such as operational issues, updates on processes and developments.

To be responsible for the daily huddles/coms cell meetings.

The post holder will work closely with the clinical service managers, providing updates when requested and identifying and developing best practice in each area.

The post holder will act as expert for operational booking processes within designated areas.

The post holder will maintain stationery levels for the admin function using the E-Procurement electronic ordering system. To assist in the ordering/receipting of stationery and supplies where appropriate.

The post holder will provide advice, information and guidance to patients, relatives and Trust staff regarding appointments and general information on waiting list management and will support the Administration and booking coordinators in this function.

The post holder will deal with complaints from patients, relatives and Trust staff, and where necessary passing on unresolved issues to the service manager, in line with Trust policies and standards.

The post holder will support the ABM in organising and supporting the administration function of the team in periods of absence/peak in workloads.

To monitor daily the Patient Tracking Lists (PTL) on RIO for the designated specialties by tracking, booking and closing patients episodes and pathways where appropriate, ensuring that all new patients are booked according to current waiting times targets and the PTL is complete by the monthly/weekly deadline. To use PTL (RIO and Apollo) spreadsheets to manage potential breaches within the Therapies department and book appropriately. To attend the monitoring meetings in the absence of the Assistant/Business administrator and to escalate concerns and potential solutions.

To provide copies of Therapy treatment notes to Solicitors upon official written requests.

To manage Therapists diaries ensuring all training and meetings are inputted To deal with patients face to face and by telephone in a sympathetic and welcoming manner. To ensure the provision of a high-quality reception function, supporting the training of staff to provide reception cover.

Send appropriate paperwork to patients relating to therapy appointments.

To be a first point of contact for patients with clinical concerns which could include urgent or emergency pathways.

Ensure all relevant documentation is scanned onto EPR and filed as appropriate. Ensure all relevant documentation is uploaded onto RIO.

To work closely and effectively with the Therapy team in order to support communication throughout the service, take messages and relay information.

Maintain confidentiality at all times.

Escalate issues and potential solutions.

To ensure that medical case-notes are kept in good order and up to date, ensuring scanning occurs in a timely fashion.

Ensure efficient/accurate filing of case-notes.

Copy and distribute paperwork as necessary to support the functioning of the Departments.

Set up new outpatient clinics and amend booking rules as required and to rota the provision of duty clinician function in MSST level 3.

To be responsible for producing the clinic utilisation report (manually) and to liaise with the MSST referral centre to ensure clinics are utilised and planned efficiently with partner organisations.

To be responsible for ensuring that all clinic appointments are outcomed correctly from either the clinical outcome form, RIO or once the clinic dictation is typed. To be responsible for addressing missing outcomes.

To ensure the admin team consistently identify appropriate issues to escalate to the duty clinician, Clinical Team Lead; Clinical Service Manger or Administrative Service Manager; for example to take responsibility for the communication of any urgent results received by the admin team to the appropriate clinician.

To be responsible for ensuring that the admin team deal with all inboxes daily along with individual email, responding in line with service standards.

Participate in providing training within the Department, making sure individual training matrix is up to date.

Person Specification

Qualifications

Essential

• GCSE or equivalent as a minimum (inc Maths and English).
• ILM First Line Management or Customer Services NVQ Level 3 - 4 or NVQ in Business Administration or their equivalent (or demonstrates equivalent level of experience)

Experience

Essential

• Experience of supervising a team.
• Previous experience of working in the NHS
• An understanding of capacity management. An understanding of National and Local wait time targets (RTT Referral to Treatment)
• Ability to analyse and interpret data. Customer service experience

Desirable

• Previous experience of utilising hospital patient administration systems.
• Previous experience in NHS.
• Customer service experience.

Knowledge (including specialist or technical knowledge required)

Essential

• Staff management and leadership.
• Knowledge of outpatient booking systems
• Able to work to deadlines. Ability to prioritise and manage workload where accuracy and attention to detail is essential
• Understanding of medical terminology
• A clear understanding of referral to treatment waiting times and targets

Desirable

• Experience of NHS booking systems.
• Experience of current issues in healthcare and waiting list management
• Knowledge and understanding of Personnel Policies

Skills and Competencies

Essential

• Able to work on own initiative and under pressure. Able to work flexibly and multitask.
• Able to work within a multidisciplinary team
• Good communication skills. Written, oral and electronic
• Tact and discretion when dealing with sensitive and confidential information.
• Advanced keyboard skills IT literate. Knowledge/proficiency in the use of varied computer programmes (Excel. Word & Outlook)

Desirable

• ECDL or equivalent
• Knowledge of National E-Referral System

Personal Qualities & Trust Values

Essential

• Ability to manage own busy workload as well as supervise the work of the team. Self-motivated. Good leadership skills. Motivate and lead a team. Communicate effectively at all levels both verbally and in writing. Deal with sensitive issues with tact and diplomacy (complaints/difficult or upset patients or staff) .
• Demonstrates commitment to the Trust's published values.
• Good leadership skills
• Flexible approach, ability to complete a variety of tasks at one time.

Desirable

• The ability to maintain high levels of morale.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The Robert Jones and Agnes Hunt Orthopaedic Hospital

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

RESPONSIBILITIES

The successful applicant will be expected to:

• provide high quality patient centred Consultant led obstetrics and gynaecology services.
• provide a range of clinical services across both obstetrics and gynaecology, including labour ward cover, antenatal clinics, emergency gynaecology, general gynaecology outpatient clinics, and gynaecological surgery sessions.
• be fully involved with the teaching and training of medical staff within the Department and to work closely with the RCOG College Tutor in this respect.
• take part in the induction programme for resident medical staff, participate in GP training and teaching of medical students as required.
• participate in the recruitment of resident medical staff as required.
• ensure proper delegation to and training of resident medical and nursing staff.
• participate in the Consultant on call rota, with internal cover.
• undertake administrative and managerial duties associated with the post including attendance at and contributing to departmental meetings.
• participate in consultant appraisal, audits and academic events in continuing professional development (CPD)

Please see Candidate Pack for further information on the role and about our organisation: https://buckshealthcare.pagetiger.com/obs-and-gynae/obs-and-gynae-maternal-medicine

Person Specification

Qualifications

Essential

• Full registration with the GMC
• Possession of MRCOG or equivalent
• CCT in Obstetrics and Gynaecology and on GMC's Specialist Register or have a written confirmation of eligibility for Specialist Registration.
• ATSM Maternal Medicine or SITM equivalent

Desirable

• MD or PhD
• MOET or equivalent within the last 4 years
• ATSM - Medical Education

Experience and Training

Essential

• Clinical training and experience in general obstetrics and gynaecology equivalent to the required for a UK CCT
• Statement regarding appropriate training and experience including that relating to a specialist skills

Desirable

• Evidence of experience in Gynaecological Surgery

Clinical Governance

Essential

• Evidence of participation in clinical audit
• Able to support with clinical governance in practice and demonstrate understanding of governance principles

Desirable

• Involvement in guideline development
• Evidence of involvement in a quality improvement project

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Buckinghamshire Healthcare NHS Trust

Address

Stoke Mandeville Hospital

Department of Radiology, Mandeville Road

Aylesbury

HP21 8AL

United Kingdom

Employer's website

https://careers.buckshealthcare.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Establish and maintain good working relationships with staff within Access, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead.

Establish and maintain good working relationships with Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead

Person Specification

Qualifications/Training

Essential

• Relevant NVQ Level 3 or demonstrable level of equivalent experience

Experience

Essential

• Good computer keyboard skills and knowledge of computer programmes such as Micosoft Office
• Understanding of and commitment to confidentiality and data security requirements
• Experience in an office environment

Skills and Competencies

Essential

• Competent in use of Microsoft office functions, email and internet
• Customer care skills including a pleasant and professional telephone manner and excellent oral and written communication
• Good forward planning and ability to manage and prioritise own workload effectively
• Ability to handle a high volume of work and problem solve
• Able to work flexibly and work as part of a team

Knowledge

Essential

• Good knowledge of computer programmes and inputting of data
• Good knowledge of booking systems and processes

Flexibility

Essential

• Able to work flexibly and provide reception cover as required across a seven-day service, including weekends.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital NHSFT

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Establish and maintain good working relationships with staff within Access, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services.

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead.

Establish and maintain good working relationships with Access staff, Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.

Maintaining a clear and robust waiting list, monitoring clinic capacity to treat all patients on the Radiology waiting list, working closely with the Admin Team Lead.

Add patients to the Radiology waiting list from referral, ensuring all information is entered on to the CRIS system and where necessary request images.

Deal with enquiries from Departmental staff, Outpatient staff, referring Practitioners, Patients and other Health Service Organisations, providing an essential support service in relation to Outpatient Services

Communicate with patients to agree a date of appointment according to the relevant waiting times as designated by the appointment type and other factors, providing general advice around their appointment and the location of the Trust and sending out relevant paperwork. Ensuring the relevant appointment is made in due time to ensure any further treatment that may be necessary has enough time to be received.

Undertake full reception duties for Radiology clinics on a rota basis, including welcoming meet and greet, IT arrival registration, managing clinical outcomes, adding patients to waiting lists, completing appointment episodes and any other clerical duties as deemed necessary by the Admin Team Lead

Person Specification

Qualifications/Training

Essential

• Relevant NVQ Level 3 or demonstrable level of equivalent experience

Experience

Essential

• Good computer keyboard skills and knowledge of computer programmes such as Micosoft Office
• Understanding of and commitment to confidentiality and data security requirements
• Experience in an office environment

Skills and Competencies

Essential

• Competent in use of Microsoft office functions, email and internet
• Customer care skills including a pleasant and professional telephone manner and excellent oral and written communication
• Good forward planning and ability to manage and prioritise own workload effectively
• Ability to handle a high volume of work and problem solve
• Able to work flexibly and work as part of a team

Knowledge

Essential

• Good knowledge of computer programmes and inputting of data
• Good knowledge of booking systems and processes

Flexibility

Essential

• Able to work flexibly and provide reception cover as required across a seven-day service, including weekends.

Values

Essential

• Demonstrates commitment to the Trust's published values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Robert Jones and Agnes Hunt Orthopaedic Hospital NHS Foundation Trust

Address

The RJAH Orthopaedic Hospital NHSFT

Oswestry

SY10 7AG

United Kingdom

Employer's website

https://www.rjah.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see supporting documents for the full job description and detailed role information attached.

Person Specification

Competencies, Qualities and Attributes

Essential

• Strong ability to communicate clearly and effectively on a range of complex resourcing issues
• Ability to work with senior managers and staff in a busy and changing environment to agree appropriate, effective and pragmatic solutions to service needs
• Ability to identify problems and develop appropriate and pragmatic solutions to meet them
• Good negotiating and influencing skills
• Comprehensive IT skills including outlook, word and excel
• Works well with others, is positive and helpful, listens and involves , respects and learns from the contribution of others

Qualifications

Essential

• Good standard of general education up to A Level / Level 3
• Minimum of 1 year's experience of administering rotas / shifts for staff groups
• Proven experience of working with clinical systems e.g SystmOne
• Experience of working in a fast paced and changing environment
• To prioritise own workload effectively and multi-task
• Excellent attention to detail
• Ability to work to a high standard of accuracy
• Excellent communication skills written and verbal
• Rota design and implementation knowledge
• Responds pro-actively and positively to a role that is demanding, varied and time-sensitive
• An understanding of differing clinical remits within a Primary Care setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Nimbuscare Ltd

Address

Nimbuscare Limited

Gateway 1, Holgate Park Drive

Holgate

York

YO26 4GG

United Kingdom

Employer's website

https://www.primarycareyork.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Provide leadership to staff and lead delivery of the EBPC strategy

Develop and oversee projects, ensuring they are resourced and within budget

Act as Deputy Accountable Emergency Officer (AEO) and participate in the operational on-call rota

Seek and support business development and tendering activities

Ensure performance, compliance, and productivity reporting to the executive team

Lead contract reviews with commissioners and suppliers; take corrective action as needed

Maintain close operational and clinical team relationships

Develop links with external partners (e.g. GP practices, PCNs, 111, commissioners)

Identify and act on opportunities for cost savings and service improvement

Flex operational models to maintain safety and budget compliance

Support SOP and policy development across services

Other Requirements:

Ability to work in a fasted paced environment with priorities changing frequently.

Value diversity in the workplace.

Positively represent the Operations team and EBPC at all times.

High standards must be maintained in all dealings with managers, doctors, nurses, staff and non EBPC personnel to ensure that a professional image of EBPC is preserved at all times.

You are required to adopt a flexible approach.

You are required to deal with any real or potential safety hazards.

You are required to maintain a mutually supportive working relationship with all EBPC staff.

EBPC maintains a no smoking policy on premises and grounds.

Main Conditions of Service

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include:

Using personal security systems within the workplace according to practice guidelines

Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.

Making effective use of training to update knowledge and skills.

Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards

Actively reporting of health and safety hazards and infection hazards immediately when recognised

Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holders role

Undertaking periodic infection control training (minimum annually)

Reporting potential risks identified

Equality and diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal/Professional development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality:

The post-holder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources

Communication:

The post-holder should recognize the importance of effective communication within the team and will strive to:

Communicate effectively with other team members.

Communicate effectively with patients and carers.

Recognize peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services:

The post-holder will:

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

General Data Protection Regulation (GDPR)

All members of staff are bound by the requirements of the General Data Protection Regulation 2018 and any breaches of the Act or of the confidential nature of the work of this post could lead to dismissal.

Person Specification

Experience

Essential

• Experience of mobilising new services
• Proven computer skills including word processing e-mail
• Working knowledge of Microsoft Office - Word, Excel, Access, Publisher
• Able to work on own initiative and part of a team
• Experience of business case preparation, presentation, and implementation.
• Urgent/Primary care experience at a senior level

Desirable

• Experience of working with in/with digital, IT or BI
• Experience influencing or working alongside NHS Digital, NHS England, or equivalent national bodies
• Experience working with Integrated Care Systems (ICS) or in a system leadership role

Personal Skills

Essential

• Good communicator listener, clear, concise, coherent, patient
• Good presentation and accuracy of work
• Ability to work to deadlines
• Time Management skills in order to prioritise and meet conflicting deadlines
• Ability to coach others and lead large teams
• Calm, especially under pressure
• Problem solver, able to develop solutions and implement

Qualifications

Essential

• Degree level management qualification (or studying for) or equivalent experience
• NVQ or similar qualification in Management or Business
• Willingness to undertake training and learning programmes and apply these within the workplace.
• ITIL Foundation/Practitioner or similar qualification
• PRINCE2 Foundation/Practitioner or similar qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

East Berkshire Primary Care

Address

Inspired

Easthampstead Road

Bracknell

Berkshire

RG12 1YQ

United Kingdom

Employer's website

https://www.ebpc.nhs.uk/ (Opens in a new tab)