Job description

Job responsibilities

Key Responsibilities

Undertake comprehensive health and needs assessments in line with the National Framework. Provide case management and oversight. Contribute to eligibility recommendations and provide professional clinical advice. Coordinate and review complex care packages, ensuring quality and value for money. Work closely with colleagues across health and social care. Support individuals and families, providing clear information and managing sensitive discussions. Maintain accurate, timely and legally compliant records. Contribute to service development, quality improvement and audit activity.

Person Specification

Qualifications

Essential

• Professional qualification and current registration with the NMC or SWE
• Qualified to post graduate level or equivalent level demonstrable experience.
• Valid UK driving licence.

Experience

Essential

• Extensive experience of working with adults and children in a social care or health care setting.
• Significant experience of working in partnership with service users, carers, service providers and other professionals.
• Significant experience of developing Self Directed Support Plans to meet individual need.
• Significant experience and expertise of assessing, planning and implementing care packages and liaising with providers.
• Experience of interpreting national and local policies related to All Age Continuing Care and case management.
• Experience of reviewing costs associated with care packages and making recommendations.
• Experience of line management, appraisal, mentorship and coaching, etc... working withing relative organisational policies.
• Experience of ensuring compliance with documentation and accuracy of collation of information.
• Experience of participating in audit and service improvement.
• Experience of working autonomously within national policy and organisational policies.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

North East & North Cumbria ICB

Address

Parkhouse Building

Baron Way

Carlisle

CA6 4SJ

United Kingdom

Employer's website

https://northeastnorthcumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac

Person Specification

Qualifications & Knowledge

Essential

• NVQ Level 3 or equivalent level qualification or equivalent demonstrable experience
• Experience of working in a fast paced call centre environment
• Proficient use of electronic systems, databases or other information systems
• Awareness of and ability to follow information governance policies and procedures and Data Protection legislation

Experience

Essential

• Proficient in the use of Microsoft Office Word and Excel

Desirable

• The ability to speak Welsh

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Llanfrecha Grange, Cwmbran

Llanfrecha Grange

Cwmbran

NP44 8YN

United Kingdom

Employer's website

https://abuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

The post-holder will manage a caseload and deal with a wide range of health needs in a primary care setting, ensuring the highest standards of care for all registered and temporary patients

Person Specification

Qualifications

Essential

• Qualified GP

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bentley Medical Practice

Address

Redcar Primary Care Hospital

West Dyke Road

Redcar

Cleveland

TS10 4NW

United Kingdom

Employer's website

https://www.bentleymedicalpractice.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job responsibilities

Chronic Disease Management

The successful candidate should have experience and appropriate competencies in chronic disease reviews and management, which may include:

• Diabetes
• Asthma
• COPD
• Hypertension
• Cardiovascular disease
• Other long-term conditions commonly managed within General Practice

The Practice Nurse will undertake appropriate reviews, provide patient education and lifestyle advice, follow agreed clinical protocols and escalate or refer patients to a GP or other clinician when required.

Cervical Screening

The successful candidate must:

• Have completed recognised cervical screening training.
• Be currently competent to undertake cervical screening.
• Work in accordance with the NHS Cervical Screening Programme requirements.
• Maintain appropriate training and competency requirements.
• Provide patients with appropriate information and advice.
• Maintain accurate clinical documentation and follow-up.

Childhood Immunisations

The successful candidate must:

• Have completed appropriate childhood immunisation training.
• Be competent and confident in delivering the routine childhood immunisation programme.
• Maintain all required updates and competencies.
• Work safely under relevant Patient Group Directions (PGDs), protocols and national guidance.
• Provide appropriate advice to parents and carers.
• Maintain accurate vaccination records.

Travel Health and Vaccinations

The successful candidate must have appropriate training and competency in travel health and vaccinations.

Responsibilities may include:

• Undertaking travel health assessments.
• Providing appropriate travel health advice.
• Administering appropriate travel vaccinations within professional competence and relevant authorisations.
• Maintaining accurate patient records.
• Providing advice regarding vaccination schedules and preventative health measures.

General Practice Nursing Duties

Additional responsibilities will include:

• Wound assessment, dressings and wound management.
• Suture and clip removal.
• Blood pressure monitoring.
• Routine injections and vaccinations.
• Seasonal vaccination programmes.
• Health promotion and lifestyle advice.
• Routine clinical observations and assessments.
• Supporting preventative healthcare programmes.
• Recognising and appropriately escalating clinical concerns.

Professional Responsibilities

The successful candidate will be expected to:

• Maintain current NMC registration.
• Work in accordance with the NMC Code and professional standards.
• Work independently within their professional scope of practice and demonstrated competencies.
• Maintain accurate and contemporaneous patient records.
• Maintain mandatory training and continuing professional development.
• Follow practice policies, procedures and clinical protocols.
• Maintain patient confidentiality and comply with information governance requirements.
• Follow infection prevention and control procedures.
• Maintain appropriate safeguarding training and escalate concerns appropriately.
• Participate in clinical governance, audits and quality improvement where required.
• Communicate effectively and professionally with patients and colleagues.

Person Specification

Experience

Essential

• Experience
• Essential
• Previous Practice Nurse/General Practice experience
• Completed and up-to-date cervical screening training and competency
• Completed and up-to-date childhood immunisation training and competency
• Experience administering vaccinations and injections

Desirable

Desirable

• Desirable
• Experience and competency in chronic disease management
• Competency in wound care and routine treatment-room duties
• Appropriate travel health and vaccination training and competency
• Infection Prevention Control Knowledge

Qualifications

Essential

• Essential
• Current NMC registration as a Registered Nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Rowlands Road Surgery

Address

Rowlands Road Surgery

15 Rowlands Road

Birmingham

B26 1AT

United Kingdom

Employer's website

https://www.rowlandsroadsurgery.com/ (Opens in a new tab)

Job description

Job responsibilities

Duties may include

Supporting with QOF reviews

Arranging appointments, referrals, tests and follow up appointments of patients

Preparing patients prior to going in to see the GP, taking a brief history and basic readings in readiness for the GP appointment

Dipping urine, taking blood pressure, ECGs and phlebotomy

Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc

Explaining treatment procedures to patients

Helping the GP liaise with outside agencies e.g. getting an on-call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s)

Support the GP with immunisations/wound care

Carry out BMI checks as directed

Act as a chaperone as required

Extracting all the required information from clinical letters, applying medical codes as required and adding these to patient notes

Contribute to public health campaigns (e.g., flu clinics) through advice or direct care, including opportunistic health promotional programmes

To produce accurate, contemporaneous and complete clinical records

Assisting with stock orders and management

Track and record evidence of your experience against the national competency framework

General

Ensure that all activities are monitored and evaluated.

Attend internal meetings as required.

Work in accordance with Practice policies, including the equal opportunities policy and practice.

Attend any training courses and supervision sessions as required.

Work with due regard to the Health and Safety Policies across the Practice, ensuring that all practices and procedures are undertaken in accordance with issued guidelines.

Undertake any other duties as may reasonably be required from time to time.

To be prepared to work flexibly, including evenings and weekends if required.

Care Quality Commission

Work with the general practice teams to ensure the practices are compliant with CQC standards.

Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with the organisations procedures and policies, and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues

Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights

Quality

Under supervision and support of GPs in practices, the post-holder will strive to maintain quality within the practices, and will:

Participate in clinical governance activity and contribute to the improvement in quality of health outcomes through audit, risk management and the Quality and Outcomes Framework.

Alert other team members to concerns about risk, quality and safety.

Participate in investigation of incidents and events as required.

Identify, apply and disseminate research findings relating to PCN practices.

Collect data for audit purposes and use clinical audit to monitor quality in the service and implement change according to findings.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Confidentiality

Under the Data Protection Act 2018 (alongside the EU General Data Protection Regulations) the post holder must maintain the confidentiality of information about patients and staff. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognized course of duty. Unauthorised disclosure of confidential information will result in disciplinary action and may lead to your dismissal.

While seeking treatment, patients entrust us with, or allow us to gather sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.

In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the Practices policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

Employees must be aware of the responsibilities placed on them under the Health and Safety at Work Act (1974) to ensure that the agreed procedures are carried out to maintain a safe environment for patients, visitors and staff, including infection prevention and control.

Infection Prevention and Control

It is the responsibility of all members of staff to provide a high standard of care to patients they are involved with. This includes good infection prevention practice.

All staff have a responsibility to comply with Infection Prevention and Control policies and procedures, this includes:

Completing mandatory infection prevention training.

Challenging poor infection prevention and control practices.

Ensuring their own compliance with the PCN practices Infection Prevention and Control policy and procedures for example, standard precautions, hand hygiene, prevention & management of inoculation incidents

Safeguarding

To be fully aware of and understand the duties and responsibilities arising from the Children's Act 2004 and Working Together in relation to child protection and safeguarding children and young people as this applies to the workers role within the organisation.

To also be fully aware of the principles of safeguarding as they apply to vulnerable adults in relation to the workers role, which will include recognising the types and signs of abuse and neglect and ensuring that the Clinical Director is made aware and kept fully informed of any concerns which the worker may have in relation to safeguarding adults and/or child protection.

Everyone within the organisation has a responsibility for, and is committed to, safeguarding and promoting the welfare of vulnerable adults, children and young people and for ensuring that they are protected from harm.

Rehabilitation of Offenders Act

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Special Working conditions

The post holder may have contact with body fluids, i.e. wound exudates, urine, etc while in clinical practice.

To be prepared to work flexibly, including evenings and weekends if required.

The post holder is likely to need to visit patients in their own home.

Flexibility

This job description is not intended to be exhaustive. The post-holder will be expected to adopt a flexible attitude towards the duties outlined which may be subject to amendment at any time in line with the needs of the organisation.

The post holder may be required to fulfil other duties, as agreed with the Clinical Director, to meet the needs of the organisation. This will involve travel to other sites within the organisation.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Person Specification

Experience

Essential

• Experience of working with the general public
• Experience of working in a health care setting

Desirable

• Experience of working as a General Practice Assistant
• Experience of electronic patients records
• Understanding and knowledge of healthcare provision in GP surgeries, QOF and Enhanced Services

Knowledge and skills

Essential

• Good organisational skills, enthusiastic and dynamic member of the clinical team
• Ability to work within own scope of practice and understanding when to refer to GPs
• Able to deal with service users sensitively
• Able to work as part of a team and autonomously
• Clear, polite telephone manner
• Competent in the use of Microsoft Office and Outlook
• Effective time management (planning and organising)
• Problem solving and analytical skills
• Ability to follow policy and procedure

Desirable

• Good clinical system IT knowledge
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals, including height, weight, BP, pulse
• Chaperone procedures

Personal Qualities and Attributes

Essential

• Polite and confident
• Flexible and co-operative
• Motivated
• Forward thinker
• High levels of integrity and loyalty
• Sensitive and empathetic in distressing situations
• Ability to work under pressure

Other

Essential

• Flexibility to work outside of core office hours if required

Desirable

• Ability to travel between more than one GP practice and other sites within the PCN geographical footprint if required

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Evidence of further study/training

Desirable

• Completed or working towards completing the HEE
• General Practice Assistant (GPA) Competency Framework accessibility document
• Phlebotomy certificate
• GP Assistant Certificate qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Ash Tree House Surgery

Address

Church Street

Kirkham

Preston

Lancashire

PR4 2YL

United Kingdom

Employer's website

https://www.ashtreehousesurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

Professional:

• Assess problems presented opportunistically by patients.
• Provide a safe, high quality and accessible phlebotomy service to the practice population.
• Perform venipunctures and capillary punctures to obtain blood samples from patients.
• Properly label, store, and prepare specimens for laboratory testing and transportation.
• Verify patient identification and medical records before performing procedures.
• Educate patients on the blood draw process and answer any questions.
• Maintain accurate records of patient interactions and specimen collections.
• Follow infection control and safety protocols to ensure a sterile environment.
• Assist with clerical duties, such as scheduling appointments and updating patient records.
• Ensure infection control guidelines are maintained.
• Communicate effectively with other members of the primary health care team.
• Preserve confidentiality.
• Any other duties considered relevant to the post.

Managerial:

• Assist patients to identify their health needs.
• Responsible for the maintenance of equipment and stock control.
• Manage and organise individual patient consultations.
• Attend staff meetings.
• Effectively manage own time, workload and resources.
• Preserve confidentiality of information gained at all times.

Educational:

• Identify personal development and training needs in conjunction with the Nurse Manager.
• Participate in an annual individual performance review, including taking responsibility for maintaining a record of own personal and or professional development.

Health and Safety:

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Confidentiality:

The post holder must maintain confidentiality of information in accordance with professional and PML policy. The post holder may access information only on a need-to-know basis in the direct discharge of duties and divulge information only in the proper course of duties.

Safeguarding:

• To recognise that promoting the welfare and safeguarding children, young people and adults is everyones business and access training and supervision as appropriate to the role.
• To support the organisation in ensuring service users are protected from abuse or the risk of abuse and their human rights are respected and upheld.
• To ensure concerns are responded to appropriately in line with the organisations Safeguarding Adults Policy and the Child Protection Policy and interagency safeguarding procedures.

Personal/Professional Development:

The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. This may mean study in staff members own time.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Person Specification

Qualifications

Essential

• Completion of an accredited phlebotomy training program.

Skills and Attributes

Essential

• Strong communication skills, both written and verbal.
• Influencing and assertiveness skills.
• Understands the importance of team working.
• Commitment to ongoing training and development.
• Able to work with patients and staff in emotional circumstances.
• Able to meet deadlines.
• Good time management.
• Strong IT skills, including proficiency in Microsoft Word.
• Flexible and adaptable to change.

Experience

Essential

• Clear understanding of clinical governance and guidelines.
• Strong knowledge of venipuncture techniques and medical terminology.
• Excellent interpersonal and communication skills.
• Ability to work efficiently in a fast-paced healthcare environment.

Desirable

• Experience of working in a Primary Care Setting.
• Experience of working in a GP practice.
• Experience using Emis Web.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Principal Medical Limited

Address

Banbury Cross Health Centre

South Bar Street

Banbury

Oxfordshire

OX16 9AD

United Kingdom

Employer's website

https://www.principal-medical.co.uk (Opens in a new tab)

Job description

Job responsibilities

Please see attached job description outlining Duties and Responsibilities within the General Practice setting

Person Specification

Qualifications

Essential

• Previous experience of working in a public reception environment
• Previous Customer Service experience of dealing with the general public face to face and via telephone
• IT Literate, previous experience of Microsoft Office software

Desirable

• Computer qualification (ECDL)
• Customer Service qualification or equivalent

Skills and Knowledge

Essential

• Ability to use own judgement, resourcefulness and common sense, to work without direct supervision and determine own workload priorities with the ability to work as part of an integrated, multi-skilled team.
• Pleasant and articulate with the ability to work under pressure in a rapidly changing environment
• Reliable and flexible to the practice needs, willing to undertake a variety of duties

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Rising Brook Surgery

Address

Rising Brook Surgery

Merrey Road

Stafford

ST17 9LY

United Kingdom

Employer's website

https://www.risingbrooksurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The HR Administrator will provide a high-quality, customer-focused HR administration service across the organisation, supporting the delivery of efficient, accurate and compliant HR processes.

For a full job description and person specification please see the documents attached.

Person Specification

Qualifications

Essential

• English and Maths GCSE level 4 and above or equivalent

Desirable

• Degree or equivalent / CIPD Level 3 or equivalent

Experience

Essential

• Experience of planning and organisation
• Experience or equivalent of working in a busy customer centred organisation
• Experience of working with confidential information

Desirable

• Experience of organising and minuting meetings
• Evidence of commitment to Diversity, Equality and Inclusion values and principles in the delivery of all aspects of the role
• Experienced administration gained within a regulated sector and/or function e.g., HR, Training or Education setting
• Experience of data reporting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lakeside Healthcare Group

Address

Lakeside Healthcare

Unit 1 Exchange Court

Cottingham Road

Corby

Northamptonshire

NN17 1TY

United Kingdom

Employer's website

https://www.lakesidehealthcaregroup.co.uk (Opens in a new tab)

Job description

Job responsibilities

As a Receptionist within the practice, you will play a vital role in ensuring patients receive a professional, efficient, and welcoming service. You will support both clinical and administrative functions across the practice and contribute to the smooth day-to-day running of the surgery. Duties may vary in line with the needs of the service and the wider practice team.

• Provide a friendly and professional first point of contact for patients, visitors, and external organisations.
• Manage appointment bookings, cancellations, and amendments using the practice clinical system.
• Handle patient enquiries in person, over the telephone, and electronically, ensuring all queries are dealt with promptly and appropriately.
• Maintain accurate and up-to-date patient records in line with NHS and practice procedures.
• Process patient registrations, temporary registrations, and updates to patient demographics.
• Scan, file, and manage clinical correspondence and patient documentation within electronic records.
• Support clinicians and the wider team with a range of administrative and operational tasks.
• Process incoming and outgoing correspondence, including emails, forms, and requests for information.
• Escalate safeguarding, urgent, or complex issues in accordance with practice policies and procedures.
• Assist with repeat prescription administration and other routine practice workflows.
• Promote confidentiality and ensure compliance with GDPR, NHS guidance, and practice policies at all times.
• Help maintain a safe, organised, and efficient reception and administrative environment.
• Work collaboratively with colleagues to support effective service delivery and continuity of care.
• Participate in mandatory training, practice meetings, appraisals, and ongoing professional development activities.
• Provide cover for colleagues during periods of annual leave or sickness where required.

The successful candidate will be expected to demonstrate flexibility, strong communication skills, attention to detail, and the ability to work effectively within a busy GP practice environment.

Person Specification

Qualifications

Essential

• Previous experience working as a Receptionist or Administrator within a GP surgery or NHS healthcare setting is essential.
• Proficient in using EMIS Web and other NHS clinical systems.
• Experience managing appointments, patient enquiries, and administrative tasks within a busy general practice environment.
• Excellent communication and customer service skills, with the ability to deal with patients professionally and sensitively.
• Strong organisational skills with the ability to prioritise workload and work effectively under pressure.
• Good understanding of patient confidentiality, GDPR, and NHS data protection requirements.
• Confident using Microsoft Office and general IT systems.
• Ability to work both independently and as part of a team.
• Flexible and reliable approach to work, including providing additional cover when required.
• Professional, approachable, and compassionate manner with a commitment to delivering high standards of patient care and service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Station Street Surgery

Address

St Nicolas Medical Centre

Windermere Avenue

Nuneaton

Warwickshire

CV11 6HH

United Kingdom

Employer's website

https://www.stationstreetsurgery.co.uk (Opens in a new tab)

Job description

Job responsibilities

Responsibilities

The medical receptionist should be able to have:

Excellent communication skills are essential in order to communicate with patients and the wider team

Understand the importance of confidentiality within the Practice.

Understand the use the information technology equipment in the Practice.

Liaise with hospitals and other outside organizations in order to provide service for the patients in a professional manner.

Work under the guidance of others and also using own initiative.

Person Specification

Experience

Essential

• Experience working in GP Practice/NHS setting
• Experience working with the general public
• Experience of customer service

Desirable

• Primary care experience and working within NHS setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Glebedale Medical Practice

Address

Glebedale Road

Fenton

Stoke on Trent

Staffordshire

ST4 3AQ

United Kingdom

Employer's website

https://www.glebedalemedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details.

The post holder will become a senior member of the medical team within the NMHT. They will have the opportunity to work with the leadership team to develop local mental health services, in line with the West Sussex Divisions strategic aims and objectives.

This role can also support any interest in research, development, medical education or special interests that you may have. We strongly believe in creating roles that provide a service but also give you the opportunity to develop your own areas of special interest.

There is only so much we can say to you in an advert, so would love to speak to you about this role in more detail. For an informal discussion or to arrange a visit, please see our contact details below.

Person Specification

Qualifications

Essential

• MB BS or equivalent medical qualification.

Desirable

• Qualification or higher degree in medical education, clinical research or management.
• MRCPsych
• Additional clinical qualifications.

ELIGIBILITY

Essential

• Fully registered with the GMC with a licence to practise at the time of appointment.
• Included on the GMC Specialist Register OR within six months.
• Approved clinician status OR able to achieve within 3 months of appointment
• Approved under S12 OR able to achieve with 3 months of appointment

Desirable

• In good standing with GMC with respect to warning and conditions on practice

TRANSPORT

Essential

• Holds and will use valid UK driving licence OR provides evidence of proposed alternative.

CLINICAL SKILLS, KNOWLEDGE & EXPERIENCE

Essential

• Excellent knowledge in specialty
• Excellent clinical skills using bio-psycho-social perspective and wide medical knowledge
• Excellent oral and written communication skills in English

Desirable

• Wide range of specialist and sub-specialist experience relevant to post within NHS or comparable service

ACADEMIC SKILLS & LIFELONG LEARNING

Essential

• Able to deliver undergraduate or postgraduate teaching and training
• Ability to work in and lead team
• Demonstrate commitment to shared leadership & collaborative working to deliver improvement.
• Participated in continuous professional development
• Participated in research or service evaluation.
• Able to use and appraise clinical evidence.
• Has actively participated in clinical audit and quality improvement programmes
• Ability to work in a participatory way so that shared decision making and conversations around formulation/diagnosis and ongoing care are a collaborative endeavour with the people who access our service.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Arun (Bognor) Neighbourhood Mental Health Team Bedale Centre

1 Glencathara Road

Bognor Regis

PO21 2SF

United Kingdom

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main purpose of the role.To support the five GP partners, to manage a busy and interesting clinical caseload. The appointee will also have the opportunity to take part in leading on key disease areas, monitoring trends in treatment, staff training and prescribing, assisting assist in developing appropriate healthcare services for a diverse, patient list, practice based commissioning, patient participation and health promotion. This is a GMS Practice.

Clinical responsibilities.

In accordance with the practice timetable, as agreed, the post-holder will make him/her-self available to undertake a variety of duties including surgery consultations and emergencies, telephone consultations and queries, triaging, visiting patients at home, checking and signing repeat prescriptions and dealing with queries, patient test results, patient medical reports and examinations e.g. Insurance Companies on behalf of the Practice, referral letters NHS/private, paperwork and correspondence in a timely manner;

Making professional, autonomous decisions in relation to presenting problems, whether self-referred or referred from other health care workers within the organisation;

Recording clear and contemporaneous I.T. based consultation notes to agreed standards;

Collecting data for audit purposes.

Out-of-hours OOH as agreed by the partnership.

Compiling and issuing computer-generated acute and repeat prescriptions avoiding hand-written prescriptions whenever possible;

Prescribing in accordance with locally agreed or national guidelines.

In general the post-holder will be expected to undertake all the normal duties and responsibilities associated with a GP working within primary care.

Other responsibilities with the Practice.

Teaching and training of doctors and nurses.

Awareness of and compliance with all relevant practice policies and guidelines, e.g. prescribing, confidentiality, data protection, health and safety, annual QOF Assessment of the Practice.

A commitment to life-long learning and audit to ensure evidence-based best practice.

Keep a portfolio.

Contributing to evaluation and audit and clinical standard setting within the organisation.

Contributing to the development of computer-based patient records.

Attending training, Practice Meetings and events organised by the practice or other agencies, where appropriate.

Meet all tight timescales/deadlines for audits and written returns to ensure that the Practice meets quality standards and receives the designated funding e.g. Quarterly Enhanced Services returns, annual QOF audit etc.

Person Specification

Experience

Essential

• Chronic disease management
• Primary prevention and screening services
• Clinical Governance
• Delivery of QoF targets
• Self audit and reflection
• Organised and efficient in record keeping and completion of paperwork
• Time management being able to prioritise work and work under pressure
• Computer literacy

Desirable

• Experience of working with EMIS Web
• Adaptability to change
• Service Development

Qualifications

Essential

• Fully qualified GP with GMC registration
• Annual appraisal and revalidation when appropriate
• General practice Vocational Training Scheme trained
• On a PCT medical performers list
• Enhanced CRB check
• UK driving licence
• Current CPR certificate
• UK work permit if required
• Medical defence union cover

Desirable

• Evidence of continued professional development
• MRCGP
• Experience of teaching undergraduate students
• Palliative care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tower Hill Partnership Medical Practice

Address

433 Walsall Road

Perry Barr

Birmingham

B42 1BT

United Kingdom

Employer's website

https://www.towerhillpartnershipmedicalpractice.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Main duties of the job

You will be responsible for providing high quality administrative and reception support within the Practice, working in accordance with established policies, procedures, and operational processes to ensure the efficient delivery of services and excellent patient care.

Key responsibilities include:

• Managing telephone, face-to-face, and electronic patient enquiries in a professional, courteous, and efficient manner.
• Booking, amending, and cancelling patient appointments in line with Practice protocols.
• Supporting patients to access appropriate services within the Practice and signposting to services available within the wider healthcare and community sector.
• Contacting patients on behalf of clinicians and the wider clinical team to relay information, arrange appointments, and provide updates as required.
• Maintaining accurate patient records and ensuring all information is handled confidentially and in accordance with data protection requirements.
• Providing a welcoming and supportive environment for patients, carers, visitors, and colleagues.
• Assisting with general administrative duties to support the smooth day-to-day running of the Practice.
• Working collaboratively with clinical and non-clinical staff to deliver an effective, patient-centred service.

Person Specification

Qualifications

Desirable

• Previous NHS experience desirable

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

River Darent Medical Group

Address

Braeside Surgery

Gorse Hill

Farningham

Kent

DA4 0JU

United Kingdom

Employer's website

https://riverdarentmedicalgroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

JOB TITLE: Medical Receptionist

REPORTS TO: Managine partner, Executive Assistant and Operations Lead

HOURS: Various TBA, Monday to Friday

Overview

First point of contact for patients, both on the reception desks and phones.

Receive, assist and signpost patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Provide efficient, helpful, informative and supportive reception and administration services to patients and members of the Practice team.

The candidate must have experience working with the general public, not necessarily in a healthcare setting. IT skills are vital to this role.

Responsibilities

1. Health & Safety

The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to Practice guidelines
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
• Making effective use of training to update knowledge and skills
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
• Reporting potential risks identified

2. Quality

The post holder will strive to maintain quality within the Practice, and will:

• To work within the clinical computer system to improve and maintain data quality
• Alert other team members to issues of quality and risk
• Assess own performance and take accountability for own actions, either directly or under supervision
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance
• Work effectively with individuals in other agencies to meet patients needs
• Effectively manage own time, workload and resources

3. Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare

workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential

• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

4. Equality and Diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognizes the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

5. Personal/Professional Development

The post-holder will participate in any training programme implemented by the Practice as part of this employment, such training to include:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work

6. Communication

The post holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members, patients and carers

Recognise peoples needs for alternative methods of communication and respond accordingly

7. Contribution to the Implementation of Services

The post holder will:

• Apply Practice policies, standards and guidance
• Discuss with other members of the team how the policies, standards and guidelines will affect own work
• Participate in audit where appropriate

Safeguarding Children

Under section 11 of the Children Act 2004 all NHS staff must ensure that their functions are discharged with regard to the need to safeguard and promote the welfare of children (Working Together to Safeguard Children, HM Government, 2018).

All staff need to ensure, as part of their work with children and families and with adults who are parents or carers who are experiencing personal problems, that the needs of the children are considered and that where necessary they are assessed and appropriate referrals are made. Staff need to be aware of the relevant parts of

What To Do If Youre Worried A Child Is Being Abused (2015) https://www.gov.uk/government/uploads/system/uploads/attachment_data/file/419604/What_to_do_if_you_re_worried_a_child_is_being_abused.pdf

It is incumbent on all staff to ensure that they undertake child protection / safeguarding children training as per Safeguarding Children and Young people: roles and competences for health care staff Intercollegiate document (RCN, 2019).

Safeguarding Adults

Under sections 42 to 47 of the Care Act (2014) chapter 14 of the statutory guidance states:

Safeguarding means protecting an adults right to live in safety, free from abuse and neglect. It is about people and organisations working together to prevent and stop both the risks and experience of abuse or neglect, while at the same time making sure that the adults wellbeing is promoted including, where appropriate, having regard to their views, wishes, feelings and beliefs in deciding on any action.

Professionals should work with the adult to establish what being safe means to them and how that can be best achieved.

All staff must comply with mandatory training requirements as per 'Adult Safeguarding: Roles and Competencies for Health Care Staff' (RCN, 2018) and ensure that adult safeguarding is embedded as an essential part of their daily practice. Safeguarding is everyones business and staff within the organisation have a particular responsibility to ensure all safeguarding concerns are responded to effectively and efficiently in accordance with the local Practice Safeguarding Adults Policy.

http://www.legislation.gov.uk/ukpga/2014/23/contents/enacted

Notes This is not intended to be an exhaustive list of responsibilities, and it is expected that you will participate in a wide range of activities.

Person Specification

Qualifications

Desirable

• Qualification in Reception & Administration
• Qualification in Health & Social care

Knowledge and Skills

Essential

• Communication skills
• Basic IT skills

Experience

Essential

• Experience in Customer Service

Desirable

• Experience as a Medical Receptionist
• Experience in Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Unity Health

Address

Kimberlow Hill

York

North Yorkshire

YO10 5LA

United Kingdom

Employer's website

https://www.unityhealth.info/ (Opens in a new tab)

Job description

Job responsibilities

Clinical responsibilities

• Provide face-to-face, telephone and other appropriate consultations, assessing, diagnosing, treating and managing patients presenting with acute, long-term and complex conditions.
• Undertake appropriate clinical examinations, investigations, referrals and follow-up, arranging onward care where required.
• Prescribe safely and effectively in line with current evidence, local formularies, medicines optimisation guidance and antimicrobial stewardship principles.
• Develop and review care plans with patients, supporting shared decision-making, self-management, preventative healthcare and health promotion.
• Recognise and respond appropriately to clinical risk, deteriorating patients, safeguarding concerns and urgent or emergency presentations.
• Undertake home visits where clinically appropriate and in accordance with practice arrangements.
• Maintain accurate, clear, contemporaneous and confidential clinical records using the practice clinical system.

Clinical administration

• Complete all self-generated clinical administration arising from consultations, including referrals, prescriptions, tasks, correspondence and follow-up, accurately and within agreed timescales.
• Undertake an appropriate share of pathology and laboratory results, reviewing and acting on results safely and promptly.
• Participate in the practice arrangements for Electronic Prescription Service (EPS) prescription signing.
• Review and act on hospital correspondence and other clinical documents allocated to the postholder.
• Support the appropriate management of workflow and communicate clearly with patients and colleagues regarding agreed actions and follow-up.

Person Specification

Qualifications

Essential

• Primary medical qualification recognised by the GMC
• Full GMC registration with a licence to practise
• Inclusion on the NHS England Medical Performers List
• MRCGP or equivalent recognised qualification
• Evidence of continuing professional development and compliance with appraisal and revalidation requirements

Experience

Essential

• Experience of working in UK general practice or primary care
• Sound knowledge of current clinical guidance and safe prescribing
• Understanding of safeguarding, clinical governance and information governance

Desirable

• Understanding of the GMS contract, QOF, QIF and enhanced services
• Experience of training, teaching, audit or quality improvement

skills

Essential

• Excellent clinical assessment and decision-making skills
• Excellent written and verbal communication skills
• Ability to manage workload and clinical administration effectively
• Ability to work independently and as part of a multidisciplinary team
• Competent use of general practice clinical and communication systems

Desirable

• Experience of Optum, Docman and Accurx or similar systems

Personal qualities

Essential

• Patient-centred, compassionate and professional approach
• Reliable, organised, flexible and able to work under pressure
• Commitment to teamwork, learning and service improvement
• Willingness to work across both practice sites
• Ability to undertake home visits, with suitable transport arrangements
• Satisfactory Disclosure and Barring Service check and occupational health clearance

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Tean Surgery

Address

24 Old Road

Tean

Stoke-on-Trent

Staffordshire

ST10 4EG

United Kingdom

Employer's website

https://teansurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Role Accountabilities

Administrative & Operational Support

Provide routine clerical and administrative support to ensure the effective running of theservice.

Accurately complete basic administrative tasks such as filing, photocopying, scanning, anddata entry.

Assist with the preparation of documents, reports, spreadsheets, and presentations underguidance from senior staff.

Information Management

Maintain accurate and well-organised records, documents, and filing systems.

Ensure information is updated promptly and stored in accordance with organisational andNHS policies.

Handle all data responsibly, ensuring confidentiality, accuracy, and compliance with dataprotection and governance standards.

Communication and Coordination

Provide courteous, professional, and timely responses to internal and external enquiries,including patients, callers, and colleagues.

Support clear communication within the team by relaying messages, sharing informationappropriately, and maintaining effective channels of contact.

Act as a helpful first point of contact for telephone calls, emails, and general enquiries.

Confidentiality, Compliance & Governance

Manage sensitive information appropriately, following confidentiality requirements, dataprotection regulations (e.g., GDPR), and NHS governance policies.

Follow organisational procedures to maintain compliance and support safe, high-qualityservice delivery.

Team Contribution & Professional Development

Work collaboratively with colleagues, contributing to a positive, supportive team environment.

Show willingness to learn, adapt to new administrative systems and tools, and develop skillsas required.

Support the wider team to achieve service objectives efficiently, demonstrating reliability anda proactive approach to tasks.

Person Specification

Skills and Knowledge

Essential

• Ability to carry out routine administrative tasks accurately (filing, scanning, data entry).
• Good written and verbal communication skills.
• Ability to follow procedures, policies, and guidance.
• Basic numeracy and IT literacy (e.g., Microsoft Office, email).
• Ability to work with accuracy and attention to detail.
• Ability to learn and adapt to new systems and tools.
• Awareness of confidentiality and data protection principles.
• Understanding of the importance of good record keeping.
• Ability to organise own workload with supervision.

Desirable

• Knowledge of NHS systems or administrative procedures.

Experience

Essential

• Experience using basic IT systems (e.g., email, word processing).
• Experience working in any customer-facing, service, or team environment (paid or voluntary).

Desirable

• Previous administrative experience.
• Experience handling sensitive or confidential information.

Behaviours and Attributes

Essential

• Polite, professional, and courteous manner.
• Reliable, punctual, and willing to learn.
• Ability to work calmly and effectively when dealing with enquiries.
• Respectful of diversity and inclusive in approach.
• Willingness to undertake training and development.
• Flexible approach to supporting service needs.
• Positive attitude and commitment to contributing to a supportive team
• environment.

Qualifications

Essential

• Good general standard of education (e.g., GCSEs or equivalent).
• English and Maths at GCSE Grade C/4 or above (or equivalent).

Desirable

• Relevant administrative or IT training/certificates.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Key Medical Practice

Address

The KEY Medical Practice

Exeter Close

Kidlington

Oxfordshire

OX5 1AP

United Kingdom

Employer's website

https://keymedicalpractice.co.uk/ (Opens in a new tab)