Job description

Job responsibilities

At Moulton Medical Practice we are looking to expand our team and are looking for an experienced Receptionist/ Clinical Administrator. You will have used SystmOne previously. We are a 2 partner practice in the beautiful village of Moulton.

Job Title: Receptionist/ Clinical Administrator

Reports to: Practice Manager

Responsible to: The GP Partners

Job Purpose:

To provide a consistently high quality, professional administrative service to doctors, staff, colleagues, patients, health service professionals and others.

Hours: Part-time (min. 20 hours per week -Days and times to be confirmed) with flexibility to cover colleagues holiday and sickness absence.

Main Duties and Responsibilities:

Reception Duties

• Greet all patients and visitors in a friendly and professional manner.
• Handle all patient enquiries courteously, both in person and by telephone.
• Manage the flow of patients arriving for appointments.
• Open and close the reception area in line with practice procedures.
• Maintain a tidy and welcoming waiting area, keeping information leaflets and displays up to date.
• Covering both Admin. and Dispensary desks as required

Clinical Administration

• Have a thorough knowledge of all practice procedures and carry them out accurately.
• Book, amend, and cancel patient appointments, ensuring efficient use of clinician time.
• Record and prioritise requests for home visits in line with practice protocols.
• Register new patients on SystemOne, ensuring correct identification procedures.
• Process and scan incoming correspondence, reports, and results into the correct patient record.
• Manage patient referrals, insurance reports, and related correspondence.
• Carry out start and end-of-day procedures as appropriate.
• Support recall systems by sending invitation letters and reminders.
• Assist with administrative tasks during practice clinics (e.g. flu or COVID campaigns).
• Recall systems
• Send out patient invitation letters as required.

General

• Assist other Practice colleagues when necessary.
• Handle all telephone enquiries as appropriate.
• Photocopy patient notes for solicitors and insurance companies in accordance with GDPR regulations ensuring appropriate consent is gained.
• Use the clinical system tasks as per Practice procedures.

Communication

• Communicate effectively, promptly and courteously with patients, carers, relative and Practice suppliers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.
• Communicate appropriately and accurately with colleagues outside the Practice and with due reference to the common law of confidentiality and GDPR and the Data Protection Act. Immediately inform a member of staff if a patient appears ill or if their behaviour causes concern (including correct use of Emergency/Collapse/Security protocols).
• Be aware of child protection issues and communicate concerns in accordance with Practice protocols.

Quality & Continuous Improvement

• Participate in appraisals and ongoing training to maintain skills and knowledge.
• Contribute ideas for improving practice systems and patient experience.
• Support team members and promote a culture of continuous improvement.
• Participate in audits and quality checks as required.

General Responsibilities

• Comply with all practice policies, including Health & Safety, Infection Control, Equality & Diversity, and Confidentiality.
• Identify and report potential risks or hazards within the workplace.
• Contribute to maintaining a clean, safe, and effective working environment.
• Remain security-aware at all times, reporting any suspicious activity to management.

Essential Requirements

• Minimum 1 year of administrative experience in a GP surgery
• Excellent communication and customer service skills
• Ability to work as part of a busy and supportive team
• Strong attention to detail and confidentiality awareness

Desirable

• Experience using SystmOne clinical system
• Experience with patient referrals and recall systems
• Knowledge of NHS policies and protocols
• GCSEs or equivalent qualifications

Benefits

• Company pension scheme
• Free on-site parking
• Supportive, friendly working environment

Confidentiality

In the course of their duties, the clinical administrator will have access to confidential information relating to patients, their carers, relatives and colleagues within and outside the Practice. They may also have access to information relating to the Practice as a business. All such information from any source whatsoever will be treated as strictly confidential.

All information gained from any source will only be shared in accordance with the Practices Confidentiality Policy, GDPR and the Data Protection Act and the Freedom of Information Act and in such a way that personal and sensitive patient-identifiable data is protected.

Health and Safety

The clinical Administrator will be aware of and comply with Practices Health and Safety Policy.

Equality and Diversity

The clinical administrator will comply with the Practices Equality and Diversity Policy.

Person Specification

Experience

Essential

• Customer Service
• Administrative Experience
• Typing skills
• Phone Etiquette
• Organisation Skills
• Strong communicator
• Calm and professional manner

Desirable

• Experience of using Systmone
• GP surgery experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Moulton Medical Centre

Address

High Street

Moulton

Spalding

Lincolnshire

PE12 6QB

United Kingdom

Employer's website

https://www.moultonmedicalcentre.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the full copy of the attached Job Description and Person Specification for further information about the role.

Person Specification

Qualifications

Essential

• Fully qualified GP with GMC and RCPG registration
• Inclusion on performers list
• Annual appraisal and revalidation, and maintain
• Basic life support

Desirable

• Evidence of continued professional development
• GP/FY2 Trainer

Experience

Essential

• Primary care home visits
• Triage
• Face to face consultations
• Chronic disease management
• Clinical governance
• Delivery of QOF targets
• Audits

Desirable

• Experience within medical, surgical, A&E, paediatrics or mental health
• Management
• Research
• Understanding of PMS contract

Knowledge and Skills

Essential

• Basic computer literacy skills
• Good telephone manner, clear speech
• Good record keeping
• Communication and listening skills
• Ability to work in a multi-professional team
• Ability to work under pressure, manage demanding workloads
• Aware of needs of patients, relatives and carers
• Adhere to confidentiality requirements
• Ability to cope with patients under extreme stress from both social and clinical circumstances
• Ability to handle change and unexpected urgent requirements
• Effective communication skills to enable conversations about medical issues with patients and colleagues
• Flexible, caring and empathetic
• Self-motivated
• Professional approach
• Presentable appearance
• Reliable, punctual and committed to work
• Full UK Driving Licence

Desirable

• Knowledge of SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Health Care First Partnership

Address

Pinfold Surgery

Pinfold Lane

Leeds

West Yorkshire

LS26 9AA

United Kingdom

Employer's website

https://www.healthcarefirst.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Conduct thorough patient examinations and assessments to diagnose medical conditions.
• Develop and implement personalised treatment plans based on individual patient needs.
• Prescribe medications, arrange diagnostic tests, and interpret results as necessary.
• Maintain accurate patient records and documentation in compliance with healthcare regulations.
• Collaborate with nursing staff, specialists, and other healthcare professionals to ensure optimal patient outcomes.
• Provide education and counselling to patients regarding health maintenance, disease prevention, and treatment options.
• Participate in clinical research initiatives to enhance medical knowledge and improve patient care practices.
• Engage in public health activities that promote community wellness and disease prevention.
• Stay up to date with the latest medical research, guidelines, and best practices.

Person Specification

Experience

Desirable

• Strong communication and interpersonal skills, with the ability to build rapport with patients remotely.
• Excellent diagnostic and problem-solving abilities.
• Proficiency in using digital healthcare platforms and electronic medical records (EMR).
• Access to a reliable internet connection and a secure, private space for conducting consultations.
• Ability to work independently and manage time effectively.
• Strong organisational skills and attention to detail in clinical documentation.
• Ability to work effectively both independently and as part of a team in a fast-paced environment.
• Commitment to ongoing professional development and clinical research participation.
• Access to your own NHS Laptop.
• Previous experience in remote consultations.
• Additional qualifications or experience in specialised areas of medicine (e.g., mental health, chronic disease management).

Qualifications

Essential

• - Medical degree (MBBS or equivalent) with full registration with the General Medical Council (GMC).

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

General Practice Medical Solutions Ltd

Address

Suite 5A 1-9 Castle Street,

Hinckley

Leicestershire

LE10 1DA

United Kingdom

Employer's website

http://eharleystreet.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the full Job Description and Person Specification which is available in within the Supporting Information section.

Person Specification

Skills and Qualities

Essential

• Good interpersonal skills, both oral and written
• Evidence of problem solving and decision making skills
• Good team player
• Ability to be reflective, accept criticism and act constructively
• Willingness to accept additional responsibilities
• Negotiation and conflict management skills
• Neat and well presented
• Clarity of speech
• Good health record
• Punctual timekeeper and a positive role model
• Ability to work core hours
• Flexibility for cover
• Ability to travel to meetings

Experience

Essential

• Relevant experience of working within a primary care or and community-based environment
• Insight and understanding of current NHS issues in nursing and the NHS
• Interest and basic knowledge in long-term conditions
• Demonstrate an understanding of audit
• Compiling procedures and clinical guidelines

Desirable

• Computer skills

Qualifications

Essential

• Registered Nurse
• Willingness to learn and acquire new skills
• Recognised Diploma Qualifications for Long Term Condition Management (COPD, Asthma, Diabetes and Cardiovascular disease)
• Basic Life Support
• Cytology and Family Planning
• Full NMC registration

Desirable

• Mentor/teaching qualification
• Recognised Infection Control qualification

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Health Care First Partnership

Address

Pinfold Surgery

Pinfold Lane

Leeds

West Yorkshire

LS26 9AA

United Kingdom

Employer's website

https://www.healthcarefirst.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

For a more detailed job description, main responsibilities, and Person Specification, please refer to the job description document attached to this vacancy.

Person Specification

Knowledge and Experience

Desirable

• Previous experience in a healthcare or public setting
• Previous NHS experience
• Clerical/administration experience including filing and/or reception

Qualifications and Training

Essential

• Educated to GCSE, grade C or above (or equivalent) in English Language and Maths

Skills and Abilities

Essential

• Excellent/professional telephone manner
• Flexible approach to duties
• Able to work under pressure and meet deadlines while maintaining a high level of accuracy
• Proven good organisational skills
• Good IT skills including Microsoft packages
• Confidence to handle difficult conversations with patients, relatives and carers
• Attention to detail
• Ability to work effectively in a busy team, adjust to change and motivate each other
• Ability to work independently and as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Bristol NHS Foundation Trust

Address

Myrtle Road

Bristol

BS2 8EL

United Kingdom

Employer's website

https://www.uhbw.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please see the job description document attached for full details on the roles and responsibilities for the position.

As a Medical Receptionist, you will have the following key responsibilities:

1.Provide cover on our front reception desks, ensuring that any and all visitors to the practice are welcomed, greeted professionally, and dealt with accordingly, while managing the flow of patients arriving for appointments, prescriptions, or general queries.

2.Cover the inbound call queue, ensuring that all inbound telephone calls are answered in a timely manner and managed appropriately, and dealing with all enquiries efficiently and courteously.

3.Monitor the main email inbox for the practice, escalate urgent queries according to the relevant protocols, and respond to all emails in a timely and professional manner.

4.Make outgoing contact with patients through outbound calls, text messages, emails, or by sending letters through the post as required.

5.Manage appointment booking processes through all streams and for all clinics through using a number of systems such as EMIS, AccuRx, and Docman in line with the relevant criteria.

6.Receive new patient registrations, input them on the system, and file medical records as needed.

7.Process all correspondence received directly from patients or via the postal service, by scanning and filing it in the most appropriate way as soon as possible, whilst always adhering to our policies and processes surrounding Confidentiality and Consent.

8.Receive laboratory specimens from patients, ensuring all their details have been recorded and the correct sample containers have been used, whilst following Health & Safety policy.

9.Tidy the waiting room area and the reception office area at the end of your shift, by appropriately discarding any old or damaged items and paperwork, closing all windows, ensuring premises are kept tidy and secure by switching off all lights and locking away confidential documentation.

10.Have a thorough knowledge of all internal and patient-facing practice policies and procedures, by always following the relevant written protocols.

11.Provide any administrative support required by the clinical staff.

12.Maintain the appropriate level of printed forms and sample pots at the front reception desk.

13.Process any administrative requests from patients, including for non-NHS paid services, such as providing summaries, medication lists, prepared letters, or SARs, and such as updating any contact details on our clinical system in line with the relevant protocols.

Person Specification

Experience

Essential

• Customer service experience - Team working experience - IT experience

Desirable

• Experience of working in a GP practice

Qualifications

Essential

• GCSE Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Limelight Health and Well-being Hub

Address

1 St Brides Way

Old Trafford

Manchester

M16 9NW

United Kingdom

Employer's website

https://www.limelighthealthhub.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Assist in the delivery of the business Prescribing and Medicines Management Plan and the delivery of patient services as determined by Practice policy and local and national guidance.
• Recognise and work within own competencies using own judgement, resourcefulness and common sense.
• Assist in the delivery of a robust and safe system for prescribing repeat medications.
• Promotion of electronic repeat dispensing and online ordering
• Adhere to repeat prescribing policy, ensuring necessary clinical reviews and monitoring are conducted at appropriate intervals.
• Undertake medicine reconciliation to ensure all repeat medications are accurate, maintained up-to-date and are synchronised on the clinical system.
• Effectively communicate with pharmacy colleagues in other sectors to promote best care for patients in relation to medicines management
• Support the Medicines Optimisation Manager and the team in training student technicians, medicines optimisation assistants, and allied healthcare professionals
• Support the development and implementation of Standard Operating Procedures
• Discuss medication with patients and counsel patients on the correct use and care of their medicines
• Identify and report problems in administration of medicines such as medicine interactions and other physical factors that may affect patient compliance.
• Liaise with Clinical Pharmacists, GPs and Independent Non-Medical Prescribers about prescriptions to ensure accuracy and prevent risk.
• Ensure that all errors and near misses are logged in accordance with the companys procedures and undertake any activity necessary to rectify or prevent errors.
• Support the work of the practice based Medicines Management and Prescribing Team, in order to maximise cost-effective prescribing and to improve the quality of patient care.
• Support local care homes in the ordering and management of repeat prescriptions for their residents, ensuring medicines optimisation is provided for vulnerable patients.
• Be able to support the dispensing team with the dispensing and checking of prescriptions.
• Occasional contact with patients/customers either face to face or over the telephone.
• Support the Medicines Optimisation Manager with the development of technician lead, patient facing clinics.
• Promote high quality, cost effective and evidence based use of medicines within the practice.
• Assist in the safe and appropriate storage of medicines.
• Participate in education and training for staff, carers and patients on medicines management issues.
• Keep up-to-date with current pharmacy practice, new drugs and their uses for the purpose of continuing professional development.
• Maintain accurate and complete records in accordance with data protection principles to ensure patient confidentiality.
• Advise and assist with all the above as required for Haxby Groups other associated businesses.

Person Specification

Knowledge/Qualifications/Skills

Essential

• Pharmacy Services/NVQ level 3 or equivalent.
• Registered Pharmacy Technician with GPhC.
• An excellent standard of written and verbal English.
• Numerate.
• Excellent customer service skills.
• Good administrative and organisational skills.
• IT literate.
• Understand and observe strict confidentiality.

Desirable

• Pharmacy practice or equivalent clinical experience.
• Experience of SystmOne.
• Experience with office machinery.

Physical Requirements

Essential

• Able to undertake the requirements of the post.

Desirable

• Reliable.
• Flexible.
• Excellent attendance record.

Competencies/Qualities/Attributes

Essential

• Pay attention to detail.
• Good communication (written and verbal).
• Work well under pressure.
• Excellent team working skills.
• Trustworthy.
• Ability to work effectively to deadlines.
• Able to work unsupervised.
• Able to use own initiative.
• Be self-motivated.
• Able to listen and empathise.
• Enthusiastic.
• Commitment to personal development.
• Hard working and willing.
• Flexible and adaptable, able to work according to changing need.

Other

Essential

• Able to work at the desired times.
• Flexibility of hours for cover.
• Non-smoker.
• Good sickness record.

Desirable

• Car driver/clean licence.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Haxby Group (Hull)

Address

Kingswood Medical Centre

10 School Lane

Kingswood

Hull

HU7 3JQ

United Kingdom

Employer's website

https://www.haxbygroup.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Please refer to the Supporting Information for a full copy of the Job Description and Person Specification.

Person Specification

Qualifications

Essential

• Preferably educated to NVQ level 3
• GCSE, or equivalent, Grade C or above including Maths, English and a Science subject
• Phlebotomy Certificate
• The Care Certificate, or to complete within 6 months of joining

Desirable

• Leg Ulcer Management Certificate
• Foundation Degree Spirometry Certificate
• ECG Performance Certificate
• Asthma and COPD HCA Certificate
• Influenza, Pneumonia and B12 Certificate

Experience

Essential

• Experience in a clinical environment
• Basic health care assessment experience, ie Blood tests, Blood Pressure and ECG

Desirable

• Familiar with primary care setting
• Familiar with SystmOne

Knowledge and Skills

Essential

• Clinical performance certificates
• Communication skills, both written and verbal
• Negotiation and conflict management skills
• Resource management skills
• Work as part of team member and on own initiative
• Good time management and flexibility
• Intermediate clinical practice skills
• Co-management of patients with long term conditions
• Management of patients with complex needs
• Accountability for own role
• Local and national health policies and guidelines
• Information governance issues in primary care
• Patient specific direction and associated policies
• Self motivating and self confident, able to work with minimal direction
• Adaptable and innovative
• Enthusiasm, with energy and drive
• Trustworthy, honest, caring and sympathetic
• Strategic thinking with vision
• Hard working, reliable and resourceful
• Willing to work flexible hours as necessary
• Considered, steady approach
• Diplomacy

Desirable

• Diversity and Equality issues
• Health and Social awareness issues
• Ability to travel

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Health Care First Partnership

Address

Pinfold Surgery

Pinfold Lane

Leeds

West Yorkshire

LS26 9AA

United Kingdom

Employer's website

https://www.healthcarefirst.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Title: Practice Nurse

Reports to: Lead Nurse & GP Partners

Job summary:The post holder will be either an experienced practice nurse, or a nurse wanting to work towards becoming a competent practice nurse following an extensive training programme. They will act within their professional boundaries to provide high quality, holistic care for their patients in a safe, multi-disciplinary environment. The role includes delivering nursing care including smears, childhood/adult/travel immunisations, wound care, venepuncture, ECGs, health education and specialist clinics around management of long term conditions. NMC requirements will be met and the individual will work within the NMC code and to agreed practice standards and protocols. The post holder will work as part of a multi-disciplinary team and provide support, training and development for HCAs. The post holder will understand the GMS contract, QoF, national and local enhanced services and their impact on patient care.

Main responsibilities & clinical skills

To deliver a high standard of patient care using specialist practice nursing skills. Implement and evaluate individual treatment plans for patients with a known long-term condition such as (but not exclusive to) mental health, learning disabilities, diabetes, CHD, asthma, COPD and hypertension under agreed protocols.

Undertake annual review and provide support to patients in understanding their long-term condition and ability to self manage using a care and support planning approach.

Identify and manage as appropriate, treatment plans for patients at risk of developing a long-term condition.

To review patient medications to enhance compliance

Prioritise health problems and intervene appropriately to assist the patient in complex, urgent or emergency situations, including initiation of effective health care.

Able to provide telephone advice as required for all nursing related activities including long term condition management.

Implement and participate in vaccination and immunisation programmes for both adult and children, in the surgery, offsite at a planned area (eg church hall) or at the patients home (for housebound).

Advise, support and where appropriate, administer vaccinations for travelling abroad.

Competent and up to date in anaphylaxis, CPR and AED. Support and manage health needs of women presenting for cervical cytology screening

Assess and care for patients presenting with wounds. Undertake procedures such as phlebotomy, ECGs, urinalysis, stich/staple removal and INR monitoring (if appropriate training completed)

To act as or support the Infection Prevention Control (IPC) lead and to work to the IPC Policy providing or supporting the implementation of audits, training, support and evidence of compliance to the practice manager

To provide or support the production of the IPC annual statement in conjunction with the practice manager

To help develop, implement and embed an effective care management programme for the frail and housebound patients registered at the practice as needed

To develop, implement and embed health promotion and wellbeing programmes

To request pathology services and process pathology results as required To maintain accurate clinical records in conjunction with extant legislation

To ensure read(SNOMED) codes are used effectively by all members of the nursing team

To be part of the team discussion and upskilling where needed for long term conditions or enhanced services requirements where the need arises

To ensure compliance with the practice chaperone policy

To liaise with external services/agencies to ensure the patient is supported appropriately (vulnerable patients etc.)

To delegate clinical responsibilities appropriately (ensuring safe practice and the task is within the scope of practice of the individual)

Deliver opportunistic health promotion during consultations.

Contribute to maintaining disease registers and managing patient cohorts

Communication

Communicate effectively with patients and carers, recognising the need for alternative methods of communication to overcome different levels of understanding, cultural background and preferred ways of communication.

Liaise and maintain good working relationships with all members of the practice team.

Maintain communication and liaise with other disciplines across primary, secondary and tertiary care services as necessary

Contribute to and work effectively within both the multi-disciplinary team within the practice and across the wider health system

Delivering a quality service

Recognise and work within own competence and professional code of conduct as regulated by the Nursing and Midwifery Council (NMC) Produce accurate, contemporaneous and complete records for patient consultations, consistent with legislation, policies and procedures.

Prioritise, organise and manage own case/workload in a manner that maintains and promotes quality.

Assess effectiveness of care through self and peer review. Support and participate in shared learning across the practice.

Participate in the management, review and learning opportunities from patient complaints, clinical incidents and near-miss events in accordance with practice policy.

Develop and review audit protocols and process for the practice, effectively utilising the audit cycle

Develop, review and implement nursing protocols in conjunction with the partners and the rest of the nursing team.

Continually review clinical practices, responding to national policies and initiatives where appropriate

Understand and apply legal policy that supports the identification of vulnerable and abused children and adults. Be aware of statuary child/vulnerable adult health procedures and local guidance.

Work within policies relating to domestic violence, vulnerable adults, substance abuse and addictive behaviour and refer as appropriate. Use resources appropriately and effectively

Team working

Understand own role and scope within the practice and identify how to develop over time.

Work as an effective and responsible team member, supporting others across the practice.

Delegate clearly and appropriately, adopting the principles of safe practice and assessment of those undertaking delegated duties.

Accept delegation from other nurses, prioritise their workload and ensure effective time-management strategies are embedded in own practice.

Work effectively with others to clearly define values, direction and policies impacting on delivery of care. Participate in team activities that create opportunities to improve patient care.

Management of risk

Monitor work areas and practice to ensure they are safe and free from hazards and conform to health, safety and security legislation, practice policies, procedures and guidelines.

Ensure safe storage, rotation and disposal of vaccines and drugs is undertaken including following guidelines regarding cold chain.

Undertake mandatory and statutory training as required by the practice.

Apply infection control measures within the practice according to Infection Control Policy and national guidelines.

Work in accordance with the practices confidentiality policy and Staff Handbook.

Utilising information

Use technology as an aid to management and planning, implementation and monitoring, presenting and communication of information.

Review and process data using accurate national codes and templates in order to ensure easy and accurate retrieval of data for patient care as well as monitoring and audit purposes.

Learning and development

Assess own learning needs and undertake additional learning as required.

Support the learning and development of the healthcare assistants working within the practice as required, providing guidance when necessary, conducting appraisals and training needs analyses as required

Supporting other junior members of the clinical team including medical students, nursing students and postgraduate nurse and medical trainees, where needed partake in appraisals

Support all members of the nursing team,

Make effective use of learning opportunities within and outside the practice, evaluating their effectiveness and feeding back relevant information.

Support and disseminate learning and information gained to other team members in order to share good practice.

Provide education to patients, carers and their families and to colleagues in an environment that facilitates learning.

Equality and diversity

Act as a good role model in good practice relating to equality and diversity.

Identify patterns of discrimination, take action to overcome this and promote diversity and quality of opportunity.

Enable others to promote equality and diversity in a non-discriminatory

culture.

Monitor and evaluate adherence to local chaperoning policies.

Accept the rights of individuals to choose their care providers, participate in care and provide care.

This document is not intended to cover all duties required within the role and is to be used as a guideline for the general duties required for the professional and efficient operation of the Practice. As the Practice moves forward certain duties could change and/or be replaced.

Person Specification

General and Professional requirements

Essential

• Good standard of appearance as befits a role dealing with members of the public, patients and colleagues.
• Ability to work under pressure and to tight deadlines
• Able to cope with unexpected situations, clinical emergencies and provide solutions to problems
• Ability to put people at ease in stressful situations
• Willingness to look for new ideas, improvement and embrace change
• High levels of integrity and loyalty
• Commitment to ongoing professional development
• Flexible, reliable and enthusiastic
• Able to work extra hours when required

Desirable

• Experience and interest in education within a primary care setting
• Experience of teaching or mentoring
• Able to travel between sites using own car

Experience

Essential

• Good communication skills both written and verbal
• Evidence of IT literacy and keyboard skills
• Knowledge of needs of patients with long term conditions including Asthma, COPD, Diabetes, Hypertension, Cardiovascular Disease
• Wound care/removal of sutures and staples
• ECGs
• Venepuncture
• New patient medicals
• Requesting pathology tests
• Understanding the importance of evidence-based practice
• Understand the requirement for PGDs and associated policy
• Immunisations (routine, childhood and travel)
• Travel medicine
• Knowledge of health promotion strategies
• Evidence of team working skills and ability to build working relationships with colleagues and patients
• Evidence of ability to work autonomously appropriately
• Aware of accountability of own role and others role in a nurse led service
• Ability to respect patient and
• practice confidentiality

Desirable

• Experience of working in a busy clinical environment covering a range of nursing duties
• Awareness of local and national health policy
• Awareness of GMS contract and national/local enhanced services
• Awareness of clinical governance issues in primary care

Qualifications

Essential

• Good level of general education
• Recognised nursing qualification
• NMC Adult Nurse Registration

Desirable

• Additional post registration qualifications
• Holding, working towards, or willing to undertake additional qualification in asthma, diabetes, COPD, family planning
• Previous experience as a practice nurse

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crown Street Surgery

Address

21-23 Crown Street, 2 Lombard Court

Acton

W3 8SA

United Kingdom

Employer's website

https://www.crownstreetsurgery.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Helping others improve and turn their lives around theres no better feeling. Its what we do for thousands of people at more than 150 sites across the UK. Be a part of it.

Job Title:Specialty Doctor

Service Line:Low Secure Mental Health and Specialist Deaf Service

Professionally Accountable to:Consultant Psychiatrist

Managerially Responsible to:Hospital Manager

Are you an outstanding Specialty or Associate Specialist Doctor looking for your next challenge in psychiatry and a competitive salary?

With us, you'll have the opportunity to progress your career to Consultant level through our prestigious CESR programme

We are seeking an experienced part-time (3 days per week) Specialty Doctor who will work at Cygnet Bury Dunes and provide psychiatric care on Bridge Hampton ward, our 13 bed Low Secure Mental Health and Specialist Deaf Service for men.

Bridge Hampton offers individualised assessment, care and treatment of a wide range of mental disorders, alongside complex communication needs.

The hospital team includes both Deaf and hearing professionals who provide expertise and resources to support the individuals in our care. Service users may have communication needs alongside a mental illness, autism, learning disability or personality disorder. We support them to participate safely and as fully as possible in their care to achieve outcomes required to be discharged from hospital and continue their care pathway successfully.

You will be fully involved as a practising psychiatrist - while being fully supported by a Consultant Psychiatrist and first-class multidisciplinary team.

Cygnet Bury Dunes provides a wide range of inpatient mental health services for men and women including specialist deaf services and emergency admission services.

At Cygnet, our perks go way beyond pension schemes and excellent professional development.

You'll also enjoy shopping, travel and leisure discounts as well as a range of healthcare and financial benefits to support you to be happy both in and out of work.

Apply now to enjoy excellent career prospects while reaping the rewards of making a difference to others every day.

Main duties and Responsibilities

• Provide routine medical and psychiatric support including initial clerking and mental state examination of newly admitted patients
• Carry out the assessment, appropriate investigation, diagnosis and treatment under Consultant supervision of inpatients of the unit.
• Maintain good communication with ward nursing staff, mental health professionals and other agencies as required
• Participate in weekly ward rounds and other multidisciplinary meetings, including CPA, Tribunal hearings & Section 117 meetings
• Maintenance of full records of medical and psychiatric assessments and interventions
• Preparing discharge summaries in line with company policies and guidelines
• Attending all mandatory training e.g. BLS, ILS, Breakaway training/PMVA training, Moving and Transferring, Infection Control, H&S.
• Communicating effectively through regular contact with patients, relatives, staff, directors, and any other concerned bodies; maintaining appropriate reports.
• Participating in the duty doctor [frequency] on call rota .

Why Cygnet? Well offer you

• Salary up to 50,000 per year (based on working 3 days per week)
• Generous annua l leave entitlement that increases with length of service
• 5 days study leave, study budget and in-house CPD/ peer group programme
• Company paid Life Assurance scheme covering 3x salary
• Contributory pension scheme
• Research opportunities to include publishing in The Cygnet Journal (Cygnets co-produced peer review journal) and joining the Cygnet Research & Development Group
• Company Funded Cash plan with the ability to claim up to £1000 per annum worth of benefits including free Physiotherapy, Osteopaths, Optical, dental, consultations, scans and free prescriptions
• Gym Discounts across the UK as well as free online fitness classes with ClassPass, Nutritional Programmes and Fitness Consultations
• Discount schemes including Reward Gateway, NHS Discount and Blue Lights Card
• Free meals, on-site parking and EAP support
• Smart Health Toolkit, including 24 hour GP service with the option of prescription delivery to your local pharmacy
• Electric Car Scheme

Our CESR programme

This programme will help you develop the skills you need to progress to Consultant level and youll rotate within wards/services to gain valuable experience across various subspecialties.

Youll also have an educational supervisor to review your progress and oversee your development and youll receive support with MRCPsych exams.

We are looking for someone who is...

• Fully GMC registered & MBBS (or equivalent) qualified
• Experienced & knowledgeable in General Adult or Forensic Psychiatry
• Knowledgeable of the Mental Health Act and Code of Practice, along with the Mental Capacity Act 2005 and Code of Capacity
• A first-rate communicator who can interview, assess & treat patients & write clear, comprehensive medical notes
• Committed to continued professional development
• Able to work as part of a multi-disciplinary team
• A member of the Royal College of Psy chiatri sts (MRCPsych) or equivalent

Cygnethas been providing a national network of high-quality specialist mental health services for more than 30 years. We have built a reputation for delivering pioneering services and outstanding outcomes. Our expert care enables thousands of individuals to consistently make a positive difference to their lives.

We maintain a good relationship with our quality regulators and undergo regular inspections, with 85% of our services rated Good or Outstanding. We also operate an internal system of quality care, treatment and positive outcomes.

What next?If you care about making a difference we want to talk to you.Click the link to apply or email [email protected]

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

What next?

If you care about making a difference we want to talk to you.

Click the button to apply

Person Specification

General Requirements

Essential

• Please refer to job description above

Desirable

• Please refer to job description above

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Cygnet Health Care

Address

Bury

BL8 2BS

United Kingdom

Employer's website

https://www.cygnethealth.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

You will be able to find a full job description and personal specification attached within the supporting documents or please click 'apply now' to view in Trac.

Person Specification

Qualifications And Knowledge

Essential

• GCSE or equivalent in English and Maths
• Knowledge of Microsoft Office programs (Word, Excel, Power-point etc.).

Desirable

• Science at GCSE or above.
• Understanding of Pathology service and laboratory experience.
• IBMS Certificate of Achievement Level 1 and/or 2
• Knowledge of hospital specialties

Experience

Essential

• Good employment history
• Conscientious and dependable.
• Sense of responsibility.

Desirable

• Previous experience of NHS or healthcare environment.

Other Essential Criteria

Essential

• Ability to travel within geographical area, to drive health board vehicle to deliver products and work hours flexibly to meet the needs of the service.
• Ability to stand for long periods and to perform frequent, repetitive movements.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Swansea Bay University Health Board

Address

Morriston Hospital / Singleton Hospital / NPT Hospital

Swansea

SA6 6NL

United Kingdom

Employer's website

https://sbuhb.nhs.wales/ (Opens in a new tab)

Job description

Job responsibilities

Working independently and alongside GPs to identify appropriate care plans and treatment methods for patients through face to face appointments, telephone consultations and home visits

Using clinical nursing practice at an advanced level to deliver quality care and advice to patients and demonstrate an in-depth knowledge of the options for achieving control of symptoms and assessing the health needs of patients with undifferentiated and undiagnosed problems.The post holder will liaise with the care home to carry out a weekly ward round.

Prescribe medication appropriate to patient needs or refer the patient to a community pharmacy who will provide designated minor aliment services and prescription advice

Provide leadership to the Practice Nurse and HCA. Support the nurse lead.

Supporting the practice and PCN delivery of the Covid response / Vaccine delivery

Acting on Path Lab results /investigation report and hospital correspondences.

Administrative and Medication tasks

Please see documents attached for full details on the role. It is essential that the candidate has a track record of working as an Advanced Nurse Practitioner in a GP Practice or in other GP Primary Care Services.

The benefits include:

-Access to the NHS Pension

-6 weeks annual leave plus bank holidays

-Wider development through the Federation and Primary Care Training Hub

-Occupational Health Support and eye care scheme

-Paid time to undertake mandatory training and induction

-Access to Employment law support and qualified HR

Person Specification

Qualifications

Essential

• Fully Qualified ANP
• Meet the RCN standards ANP
• Be educated to Masters level (180 level 7 points (Scottish equivalent of level 11)
• Active clean NMC registration
• Enhanced Disclosure Barring Service (DBS) check
• Independent Prescriber
• Mandatory training completed

Desirable

• Willingness to develop and work towards further advancement
• Interest in specialties / working towards a qualification
• Mentorship qualification

Experience

Essential

• Experience of working within a General Practice
• Setting an example of professional standards to non-clinical staff
• Practice within the RCN 4 pillars
• Advanced clinical practice
• Leadership
• Facilitation of education and learning
• Evidence research and development.
• Meet revalidation requirements
• Demonstrate autonomous evidence:
• Having the freedom and authority to act autonomously and independently
• Being innovative, highly skilled at assessing and managing risk and consciously competent
• Have the responsibility for decisions made and actions taken
• Being holistic practitioners, able to address nursing as well as medical needs
• Having the ability to see the whole person, fuse biomedical science with the art of caring, providing health promotion advice, counselling, assessment, diagnosis, referral, treatment and discharge.
• Management of Long Term Conditions
• Primary prevention & screening services
• Delivery of Clinical Governance and Audit
• Able to listen carefully in order to understand the needs of others.
• Demonstrable ability to deliver a high standard of customer service and quality

Desirable

• Previous experience of TPP Systmone clinical system
• Providing leadership and mentorship to other members of the nursing team
• Involvement in new working practices including change management skills
• Ability to use MS Office and Outlook or equivalent effectively
• Experience of supporting and facilitating individual and team development
• Able to express information in a clear, concise and understandable way, both verbally and in writing.
• Working knowledge and practical experience of working in an environment of uncertainty and continual change.

Skills and Abilities

Essential

• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence
• Detailed knowledge and significant experience in promoting the wider public good in all actions and to act in a morally, legally and socially appropriate manner at all times. Challenges unacceptable behaviour
• An understanding of and commitment to equality of opportunity and good working relationships.

Desirable

• A passion to deliver improvements that benefit both our staff and our patients
• Able to feel comfortable making decisions and setting direction without having the full picture and re-focus as details emerge. Can apply knowledge and techniques to reduce ambiguity

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

ELM Alliance LTD

Address

West Dyke Road

Redcar

Cleveland

TS10 4NW

United Kingdom

Employer's website

https://www.elmalliance.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

To provide and maintain a high standard of nursing care for patients, as well as providing nursing assistance to the doctors and other members of the primary healthcare team. The duties will include all tasks normally undertaken by an experienced RGN and any additional roles agreed between the nurse and the doctors as appropriate, having regard to current training.

The main duties of the job

Support the practice in achieving quality indicators and targets of the GMS contract and any relevant National Service Frameworks.

Undertake male, female and family planning assessments, give advice and refer patients appropriately

Perform cervical screening and promote breast awareness

Undertake accredited training in specific chronic disease management as/ or if required. e.g. diabetes, respiratory, epilepsy, CHD etc. following appropriate training.

Contribute to the maintenance of the practice diseases registers.

Provide advice on lifestyle issues, assist and support patients in changing their unhealthy behaviours and refer appropriately.

Person Specification

Qualifications

Essential

• Registered Nurse
• Registered Smear taker
• Completed core Immunisation training

Desirable

• Diabetes Course
• Asthma Course
• COPD Course

Experience

Essential

• At least 12 Months post registration

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Crosby House Surgery

Address

Crosby House Surgery

91 Stoke Poges Lane

Slough

SL1 3NY

United Kingdom

Employer's website

https://crosbyhousesurgery.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• To provide a high standard of customer care to patients, relatives & visitors

• To ensure that all patient documentation is coded & filed in a timely manner, and all relevant documentation is filed in the patient notes

• To ensure all inpatient records are updated on SystmOne

• Ongoing training and development with all computer systems within the department, ensuring that this information is disseminated to all members of staff who use the computer system

• To provide support & advice to new members of staff and existing staff on SystmOne

• To provide comprehensive administration service to practice staff include managing correspondence, taking minutes of meetings, secretarial duties and processing patient referrals

• To process and distribute incoming (and outgoing) mail

• To play an important patient facing role within NPC to proactively identify and work with people, including the frail/elderly and those with long-term conditions, to provide coordination and navigation of care and support across pharmacy support services

• To provide time, capacity and expertise to support people in preparing information for the Pharmacy team to complete medication reviews

• To contribute to the audit cycles for QOF, CQC and Quality Improvement work

• To manage shared care agreements and support with the generation of income

• Carries out clerical duties required by the role

Person Specification

Qualifications / Professional Registration

Essential

• GCSE Grade A-C in English Language and Mathematics or equivalent qualification and/or experience
• Vocational Level 3 in relevant subject or equivalent qualification and/or experience.

Desirable

• Primary Care or Pharmacy Experience.

Experience and knowledge

Essential

• Experience of working within a healthcare setting.

Desirable

• Audit experience.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Northumbria Healthcare NHS Foundation Trust

Address

NPC Lintonville

Lintonville Terrace

Ashington

NE63 9UT

United Kingdom

Employer's website

https://www.northumbria.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Duties and Responsibilities

Administration

• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols.
• Filing post in medical records
• Scan, copy and securely transmit documentation as required.
• Ensure courier takes all documentation and samples at the appropriate time
• Open and distribute incoming mail
• Docman Workflow Management
• Process incoming clinical correspondence through Docman workflow in accordance with Practice procedures and within agreed timescales.
• Support the registration of new patients and the deduction or transfer of patient records in accordance with Practice procedures.
• Assist patients with NHS App and online services registration and access.
• Support the management of subject access requests and medical records requests in accordance with Practice policies and relevant information governance requirements.
• Maintain accurate electronic records, searches, registers and databases.
• Ensure administrative tasks are completed accurately and within agreed timescales.
• Assist with maintaining accurate Practice website content and patient information resources.

Reception

• Ensure an effective and efficient reception service is provided to patients and other visitors to the Practice.
• Deal with general enquiries, explain procedures and arrange new and follow-up appointments.
• Issue completed repeat prescriptions in accordance with Practice procedures, checking the patients name, address and identity as appropriate.
• Provide cover across all reception positions as required.
• Prepare lists and notes for all surgeries and clinics held, ensuring completion of all associated paperwork
• Promote and support digital patient access services, including online consultations, NHS App services and online appointment booking.
• Signpost patients appropriately to the most suitable clinician, service or source of support in accordance with Practice procedures.
• Escalate urgent patient concerns promptly in line with Practice protocols.

Appointments

• Process requests for same-day and future appointments from patients by telephone and in person.
• Enter requests for home visits into the spreadsheet, ensuring careful recording of all relevant details and where necessary refer to Duty Doctor

Telephone

• Receive and make telephone calls as required. Transfer calls and take messages, ensuring that details are accurate and delivered promptly to the appropriate person.
• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Open up premises at the start of the day when first to arrive and make all the necessary preparations to receive patients
• Ensure all Health & Safety checks are undertaken within the desired timescales as indicated in the Practices Health & Safety Policy
• When last to leave at the end of the day, ensure that the surgery is totally secured, internal lights are off, all electrical equipment has been turned off.
• Comply with Practice security procedures relating to opening and closing the premises

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
• The post holder will undertake mandatory Information Governance training and apply confidentiality and data security principles in all aspects of their work.
• The post holder must ensure that patient, staff and Practice information is handled securely, appropriately and confidentially at all times.
• The post holder will comply with the UK General Data Protection Regulation (UK GDPR), Data Protection Act 2018, NHS Information Governance requirements and all Practice policies relating to data protection, information security and records management.

Health & safety

The post-holder will implement and lead on the full range of promotion and management of their own and others health, safety and security as defined in the practice Health & Safety policy, the practice Health & Safety manual, and the practice Infection Control policy and published procedures. This will include (but will not be limited to):

• Ensuring job holders across the practice adhere to their individual responsibilities for infection control and health and safety, using a system of observation, audit and check, hazard identification, questioning, reporting and risk management.
• Maintaining an up-to-date knowledge of health and safety and infection control statutory and best practice guidelines and ensure implementation of these across the business.
• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks across the business.
• Making effective use of training to update knowledge and skills and initiate and manage the training of others.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards, and initiation of remedial / corrective action where needed.
• Actively identifying, reporting, and correction of health and safety hazards and infection hazards immediately when recognised.
• Keeping own work areas and general / patient areas generally clean, identifying issues and hazards / risks in relation to other work areas within the business, and assuming responsibility in the maintenance of general standards of cleanliness across the business in consultation (where appropriate) with other sector managers.
• Undertaking periodic infection control training (minimum annually).
• Routine management of own team / team areas, and maintenance of workspace standards.
• Demonstrate due regard for safeguarding and promoting the welfare of children.

Equality and diversity

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner that is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Personal/Professional development:
• The post-holder will participate in any training programme implemented by the practice as part of this employment, with such training to include:
• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The post-holder will strive to maintain quality within the practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.
• Work effectively with individuals in other agencies to meet patients needs.
• Effectively manage own time, workload and resources.

Communication

The post holder will recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members.
• Communicate effectively with patients and carers.
• Recognise peoples needs for alternative methods of communication and respond accordingly.

Contribution to the implementation of services

The post-holder will

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Qualifications

Essential

• GCSE grade A to C in English and Maths
• Evidence of ongoing learning
• Demonstrable commitment to professional and personal development
• Team working
• Meeting deadlines
• Experience of working in a patient-facing or customer service environment.
• Experience of working with confidential or sensitive information.
• Experience of managing competing priorities and deadlines.
• Excellent time management and organisational skills
• Excellent interpersonal skills and team working.
• Excellent verbal and written communication skills.
• IT skills-proficiency in Microsoft word, Excel and outlook.
• Ability to multitask.
• Strong customer service skills and the ability to deal sensitively with patients and carers.
• Ability to work effectively under pressure while maintaining accuracy and professionalism.
• Ability to maintain confidentiality and appropriate professional boundaries.
• Ability to work independently and as part of a multidisciplinary team.
• Kind, compassionate and committed to improving patient care.
• Professional, approachable and willing to go the extra mile.
• Flexible, adaptable and resourceful.
• Accurate, organised and able to use sound judgement and common sense.
• Reliable, accountable and resilient under pressure.
• Committed to teamwork, continuous improvement and ongoing learning.

Desirable

• Minimum of 1 year experience in General Practice
• Experience of EMIS Web Docman
• Experience of QOF call and recall processes.
• Knowledge of NHS primary care services.
• Understanding of safeguarding responsibilities.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Clifton Rise Family Practice

Address

Suite-2 Waldron Health Centre

Amersham Vale

London

SE14 6LD

United Kingdom

Employer's website

https://www.cliftonrisefamilypractice.co.uk/ (Opens in a new tab)