Job description

Job responsibilities

We are seeking an experienced and motivated Practice Nurse to join our friendly and supportive clinical team at Riverside Medical Practice.

This is an exciting opportunity for a skilled nurse who enjoys working within primary care and is committed to delivering high-quality, patient-centred care. The successful candidate will play a key role in supporting the health and wellbeing of our growing patient population of over 11,500 patients.

The Practice Nurse is an integral member of the Primary Healthcare Team and will provide a comprehensive range of nursing services to patients within the Practice. Working closely with GPs, Practice Nurse, Healthcare Assistant, administrative staff and the wider multidisciplinary team, the successful candidate will contribute to the delivery of safe, effective and responsive healthcare services.

We are looking for an experienced Practice Nurse who is confident in independently managing chronic disease clinics and undertaking cervical cytology. These are essential requirements for the role.

The main duties of the post include the independent management of chronic disease clinics, including diabetes, asthma, COPD and hypertension, ensuring patients receive evidence-based care in accordance with current clinical guidelines. The successful candidate will also undertake cervical cytology, childhood and adult immunisations, travel vaccinations, wound care and dressings, ECGs, NHS Health Checks.

The post holder will provide preventative healthcare advice and support patients in making informed lifestyle choices to improve their health and wellbeing. They will work collaboratively with colleagues to deliver high standards of care whilst maintaining a patient-focused approach at all times.

The successful candidate will maintain accurate, contemporaneous and confidential patient records using SystmOne and will ensure all clinical documentation is completed in accordance with professional and organisational standards. They will participate in clinical audit, quality improvement initiatives and service development activities where appropriate.

The role requires excellent communication and interpersonal skills, with the ability to communicate effectively with patients, carers, colleagues and external healthcare professionals. The successful candidate will be able to work independently whilst also contributing positively as part of a multidisciplinary team.

Applicants must be registered with the Nursing and Midwifery Council (NMC) and have previous experience working within General Practice. Experience of independently managing chronic disease clinics and undertaking cervical cytology is essential. Experience of using SystmOne would be advantageous but is not essential.

We offer a supportive and friendly working environment within a modern, recently refurbished practice. Full-time hours are preferred, although part-time applications will be considered for the right candidate. Salary is between £18.00 and £25.00 per hour, depending on experience and qualifications. Additional benefits include membership of the NHS Pension Scheme and on-site parking.

The post holder will be expected to maintain professional registration and participate in continuing professional development, annual appraisal and mandatory training requirements. They will comply with all Practice policies relating to confidentiality, safeguarding, infection prevention and control, health and safety, information governance and equality and diversity.

This job description is intended to provide an overview of the role and is not exhaustive. Duties may be amended following consultation with the post holder to meet the changing needs of the Practice and the services provided to patients.

Person Specification

Qualifications

Essential

• Registered Nurse with current NMC registration
• Evidence of continuing professional development
• Previous experience working as a Practice Nurse within General Practice
• Experience of independently managing chronic disease clinics, including diabetes, asthma, COPD and hypertension
• Experience of undertaking cervical cytology (smear tests)
• Experience of delivering childhood and adult immunisations
• Experience of health promotion and preventative healthcare
• Experience of maintaining accurate clinical records

Desirable

• Experience using SystmOne
• Experience of NHS Health Checks
• Experience of travel vaccinations
• Experience of family planning and contraceptive services

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Riverside Medical Practice

Address

Riverside Medical Practice

48 Worthing Road

Horsham

West Sussex

RH12 1UD

United Kingdom

Employer's website

https://www.riversidemedicalhorsham.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.

Person Specification

Qualifications

Essential

• Good standard of general education
• NVQ 2 or equivalent

Desirable

• Knowledge of WPAS/ Hospital administration systems

Experience

Essential

• Experience within an office environment involving customer service
• Knowledge of Data Protection Act
• Awareness of Patient Confidentiality

Desirable

• Ability to use a variety of computer databases.RADIS, TPATH, PAS and Microsoft office packages
• Previous medical records or hospital based clerical experience

Skills

Essential

• Proven communication skills
• Computer Literate
• Able to meet tight deadlines and able to prioritise workload
• Frequent and prolonged use of VDU's
• Frequent and prolonged use of telephones
• Excellent communication and organisational skills, with the ability to demonstrate initiative in response to demands of the workload

Knowledge

Essential

• Awareness of local/National Waiting List Management Policy and knowledge of Waiting times
• Understanding of the reporting structure in terms of supervision

Desirable

• Understanding the aims and objectives of the Modernisation Agenda

Personal Qualities

Essential

• Ability to work as part of a multi-disciplinary team
• Excellent communication skills (written, verbal and telephone)
• Ability to remain calm when patients are aggressive and abusive
• Ability to overcome language and communication barriers
• Ability to work well in a highly pressurised target driven environment
• Ability to prioritise own work load, self motivated, diplomatic, calm and positive

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Betsi Cadwaladr University Health Board

Address

Glan Clwyd Hospital

Rhuddlan Road

Bodelwyddan

LL18 5UJ

United Kingdom

Employer's website

https://bcuhb.nhs.wales/train-work-live/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Patient Access and Support

• Provide a first point of contact for patients via telephone, in person, and online consultation requests
• Support patients in accessing appropriate services
• Provide clear and accurate information regarding practice services and processes
• Accurately book, amend, and cancel appointments using the clinical system and associated appointment hubs based on patient need
• Maintain a professional, calm, and empathetic approach at all times
• Escalate urgent or clinically concerning information in line with Practice protocols

• Ensure information provided by patients relating to face-to-face, telephone and online triage requests is recorded accurately and appropriately
• Process and manage requests received through the Practices online consultation and triage systems
• Signpost online consultation requests to appropriate services or providers where required
• Support the management of appointment availability and utilisation
• Monitor outstanding or incomplete requests and take appropriate action to complete them
• Assist with the processing of online consultation outcomes and associated follow-up actions
• Identify and escalate urgent, complex or concerning requests in accordance with Practice protocols
• Maintain accurate and contemporaneous records of patient interactions and actions taken

• Process results and associated tasks within the clinical system in accordance with Practice protocols
• Communicate clinician-authorised information and actions to patients accurately and appropriately
• Arrange appointments, investigations and other follow-up actions as directed by clinicians
• Monitor outstanding tasks and actions and take appropriate steps to support timely completion
• Recognise when clinical interpretation, advice or decision-making is required and refer the matter to an appropriate clinician
• Identify and escalate urgent, overdue or concerning matters in accordance with Practice procedures
• Maintain clear and accurate records of actions and communications

• Review and process incoming clinical correspondence in accordance with Practice protocols
• Code and assign documents in line with Practice protocols
• Support clinicians by ensuring relevant information is available when required
• Extract and code relevant clinical information
• Process all information accurately and in a timely manner
• Identify and escalate any urgent or clinically significant information identified within correspondence

• Use all key systems, including SystmOne, SystmConnect, PATCHS, and NHS Mail, to support patient access and administrative processes
• Send outbound communications via PATCHS and NHS Mail
• Communicate effectively with patients, colleagues, and external organisations

• Support patients and proxies in requesting access to online medical record via systems such as SystmOnline, Airmid, and the NHS App
• Process requests in accordance with Practice policy, information governance requirements, and applicable NHS guidance
• Verify patient identity in line with Practice protocols before granting or updating access
• Provide guidance to patients on how to register for and use online services
• Assist patients with basic troubleshooting and signpost to further support where required
• Escalate any queries relating to restricted or sensitive record access to an appropriate clinician or senior team member

• Act as a chaperone for clinicians where required, in line with Practice chaperone policy
• Ensure patients are aware of the right to request a chaperone during consultations
• Provide reassurance and support to patients during examinations in the role of a chaperone
• Maintain patient dignity, privacy, and respect always during chaperoning
• Observe and report any concerns arising during consultations in line with safeguarding procedures

The following apply to all aspects of the role and underpin safe and effective practice:

• Always maintain strict confidentiality in relation to patient, staff, and Practice information
• Ensure conversations involving patient information are conducted in a manner that preserves privacy
• Manage all patient-identifiable data in accordance with GDPR, NHS Information Governance requirements and Practice policies and protocols
• Only share information with authorised individuals on a need-to-know basis
• Verify patient identity appropriately before disclosing or updating any information
• Use clinical systems, including SystmOne, SystmConnect, and PATCHS safely and securely
• Report any actual or potential data breaches or information governance concerns promptly in line with Practice procedures
• Maintain a clear desk and secure working environment to protect sensitive information

• Act in accordance with Practice safeguarding policies and procedures at all times
• Recognise and respond to safeguarding concerns relating to children, adults at risk, and domestic abuse
• Remain alert to signs of potential abuse, neglect, or exploitation, including concerns identified through all patient interactions and managing clinical correspondence and records
• Escalate safeguarding concerns promptly and appropriately to a clinician or safeguarding lead in line with Practice protocols
• Accurately document safeguarding concerns and actions taken within the clinical system
• Maintain professional boundaries and manage sensitive situations with discretion, empathy, and respect
• Participate in mandatory safeguarding training and keep knowledge up to date
• Contribute to a culture of safety by raising concerns and supporting colleagues where safeguarding risks are known

• Deliver a consistently high standard of customer service across all patient interactions
• Communicate in a professional, courteous, and empathetic manner, both face-to-face and via telephone or digital channels
• Actively listen to patients to understand their needs and respond appropriately
• Manage challenging or sensitive situations calmly and confidently, including dealing with distressed or frustrated patients
• Promote a positive patient experience by providing clear, accurate, and helpful information
• Collaborate with colleagues to ensure continuity and quality of service
• Support an inclusive approach, ensuring all patients feel respected and able to access services
• Escalate concerns or complaints appropriately in line with Practice procedures

• Manage personal and shared workloads effectively
• Prioritise tasks based on urgency, risk, and service need, using appropriate judgement
• Complete tasks and workflows accurately and within expected timescales
• Monitor outstanding work and take steps to prevent delays or backlogs
• Promptly escalate capacity, workload, or safety concerns to line manager/senior team member
• Maintain a structured and methodical approach to work, ensuring continuity and handover where required
• Adapt to changing demands throughout the working day, including balancing patient contact with administrative duties

• Participate in induction, mandatory training, and annual appraisal processes
• Take responsibility for maintaining and developing knowledge and skills relevant to the role
• Complete all training in respect of the chaperoning role
• Actively engage in learning opportunities, including system training and role-specific competencies
• Reflect on performance and identify areas for personal development
• Keep up to date with changes in Practice procedures, NHS guidance, and service delivery models
• Contribute to a culture of learning by sharing knowledge and supporting colleagues where appropriate

• Work flexibly across different functions within the Patient Services team to support service delivery
• Maintain a professional, organised, and proactive approach always
• Adhere to all Practice policies, procedures, and standard operating protocols
• Demonstrate reliability, accountability, and a commitment to high standards of work
• Support team working and contribute positively to the working environment
• Undertake additional duties appropriate to the role, commensurate with training and experience

Person Specification

Experience

Essential

• Experience in a customer service, patient or public facing role
• Experience working in a busy or fast-paced environment
• Experience of using IT systems in a work setting

Desirable

• Experience working in a GP Practice, primary care, or wider NHS setting
• Experience of care navigation or appointment management in primary care
• Experience using SystmOne, EMIS Web or similar system
• Experience of processing clinical correspondence, document workflows, clinical tasks or other healthcare administration
• Experience of supporting patients with online services or digital access

Knowledge and Skills

Essential

• Excellent communication and listening skills, with the ability to respond to patients with empathy and professionalism
• Ability to prioritise workload and manage competing demands effectively
• Strong organisational skills with strong attention to detail and accuracy
• Ability to follow processes and procedures in a structured and consistent manner
• Good IT skills, including confidence using multiple systems
• Experience of working accurately within defined procedures, protocols or processes
• Experience of handling confidential, sensitive or complex information

Desirable

• Ability to support patients in accessing services, including digital platforms

Qualifications

Essential

• GCSEs (or equivalent) including English and Maths

Desirable

• NVQ level 3

Personal Attributes

Essential

• Professional at all times and approachable with a customer or patient focus
• Resilient and able to work under pressure in a busy environment
• Well organised, and able to use initiative appropriately
• Proactive approach with ability to take ownership of tasks and responsibilities
• Flexible and adaptable in response to changing service needs along with a reliable strong work ethic and commitment to high standards
• Positive attitude and ability to contribute to a supportive team environment

Role Expectations

Essential

• Willingness to work across both patient-facing and administrative functions within the Patient Services team
• Willingness to undertake training relevant to the role, including systems, safeguarding, information governance and other mandatory training
• Willingness to undertake chaperone training and perform chaperoning duties in line with Practice policy
• Commitment to maintaining patient confidentiality and upholding professional standards at all times
• Commitment to continuous learning and personal development
• Willingness to support service improvement and adapt to changes in Practice processes

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Garden Surgery

Address

2nd Floor East Leeds Health Centre

78 Osmondthorpe Lane

Leeds

West Yorkshire

LS9 9EF

United Kingdom

Employer's website

https://www.thegardensurgeryleeds.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

The purpose of the role is to:

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

You will be part of the front door for patients and will support access to services and continuity of care by helping patients interact and engage with the right support at the right time and from the right health care professional. You will manage and respond to patient and Practice initiated contact, including incoming and outgoing phone calls with patients, reviewing and responding to e-Consults, providing reception capacity and associated administration. You will use triage and signposting skills to direct patients to the right support or appointment type to best meet their needs.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of secretarial and clerical support to clinical staff and other members of the Practice team

Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies

Main duties and responsibilities:

The duties and responsibilities to be undertaken by members of the Practice administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Office Manager/Operations Manager, dependent on current and evolving Practice workload and staffing levels:

Reception Duties:

• Maintaining and monitoring the Practice appointments system
• Acting on electronic tasks to book appointments, deliver messages to patients, process electronic referrals etc
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Processing electronic requests, whether received via Footfall (Practice Website) or email, or by other means
• Processing incoming requests for medical reports, prescriptions or other enquiries and ensuring they are forwarded to the correct staff members for completion
• Taking and recording requests for home visits ensuring full details of need are recorded and checking that the address and telephone number is correct.
• Dealing with requests for emergency treatment, either in the surgery or in the patients home and passing on promptly to the duty doctor.
• Receiving patients consulting with members of practice team
• Initiating contact with and responding to requests from patients, other team members and associated healthcare agencies and providers
• Handing completed repeat prescriptions to patient and checking names and address.
• Be able to cover all reception positions as necessary
• Answering the telephone and conveying messages
• Accepting requests for repeat prescriptions, checking regularly both the electronic and paper routes for repeat prescription requests
• Sorting the mail and completing Scanning processes
• Maintaining electronic log of telephone messages
• Filing results and any other relevant documents in patients' notes
• Maintenance of patients' notes including starting a new wallet when required and dividing the contents in a logical manner
• Charging the appropriate amount for private work.
• Helping with the sorting of filing in new medical records in order that they are in the form used in the Surgery
• Dealing with requests for test results.
• Ensuring that all other requests for information or queries and entries on the computer and if not completed at the end of your shift, are handed over to an incoming member of staff for completion and vice versa.
• Taking details of requests for medical certificates of any kind, insurance forms and any others requested and dealing with them efficiently and promptly.
• Referring patient suggestions/complaints/comments directly to the Practice Manager for further discussion.

Administration

• Any other administration duties required in the course of your work.
• To have a thorough knowledge of all Practice procedures.
• To work in accordance with written protocols
• Filing post in medical records
• Photocopy as requested
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information
• Filing and retrieving paperwork
• Ordering, re-ordering and monitoring of stationery and other supplies
• Generating template letters requesting patients attend for follow-up.
• Arranging transport for patients where appropriate.

Computer

• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Registrations of new patients
• Process patients change of address (have knowledge of practice area).
• Scanning of mail onto computer system and completing workflow.
• Processing daily Pathlinks appointments ensuring patients have appointments booked according to instructions given by GPs when results received.
• Maintaining a basic knowledge of repeat prescriptions so that should it be necessary, you can issue from the computer record in line with Practice policy and protocol.

Telephone

• Have working knowledge of telephone/bleep system, during and after hours.

Other Tasks

• Ensure that the consulting rooms and waiting area are checked at the end of each consulting session and left clean, tidy and secure.
• Ensure building security have thorough knowledge of doors/windows/alarm.
• Provision of refreshments for staff and visitors as required; loading and emptying the dishwasher and keeping the kitchen area clean and tidy
• Keeping the reception area, notice-boards and leaflet dispensers tidy and free from obstructions and clutter
• Scanning of mail onto computer system and completing workflow.
• Any other tasks allocated by Office Manager/Practice Manager.
• Attending and participating in Clinical Governance and Staff Meetings.

Start and End of Day Procedures.

Be able to open up premises at the start of the day, unset alarm and ensure that all equipment such as fax machines, computers, printers and photocopiers are ready and make all necessary preparation to receive patients.

Be able to secure premises at end of day, checking all windows, doors are closed, toilets empty, internal lights off, fax is full of paper, all other equipment is off and alarm activated.

Person Specification

Experience

Essential

• Essential
• An ability to use own judgement, resourcefulness and common sense.
• An understanding, acceptance and adherence to the need for strict confidentiality.
• Able to work as a member of a team.
• Ability to work without direct supervision and determine own workload priorities.
• Good Keyboard skills.
• Able to work under pressure
• Able to work in a changing environment
• Able to use own initiative
• A sense of humour.
• Pleasant and articulate
• Ability to use own judgement, resourcefulness and common sense

Desirable

• Experience of working in General Practice is desirable but not essential.
• Flexibility of working hours/ able to work at the desired times.

Qualifications

Essential

• - GCSE grade A to C in English and Maths.
• - Reception staff need to be tactful, helpful people who can communicate well and sympathetically with employers, colleagues and most importantly with patients who are invariably worried and concerned and, who at times may be difficult!

Desirable

• NVQ level 2 in Health and Social Care or Administration.
• Experience of working in General Practice.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Woodcock Road Surgery

Address

29 Woodcock Road

Norwich

Norfolk

NR3 3UA

United Kingdom

Employer's website

https://www.woodcockroadsurgery.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

The Specialist Dietitian for Diabetes is the operational dietetic lead within the Tier 2 Neighbourhood Support Team. Responsibilities include specialist dietetic assessment and intervention in cardio-renal-metabolic multimorbidity, including CKD stages 3b to 5, heart failure, MAFLD, severe obesity and gastrointestinal disorders. The postholder delivers structured education (DAFNE, Confidence with Carbohydrates, DESMOND or equivalent), supports carbohydrate counting and dose adjustment for basal-bolus regimens, and targets recruitment to the National Type 2 Path to Remission Programme. Contributes to the Tier 2 MDT and the weekly Tier 3 MDT, provides Advice and Guidance to primary care within 24-hour urgent and one-week routine SLAs, delivers dietetic content in quarterly TARGET education, provides cultural adaptation of dietary advice for ethnic-specific patterns, supports pre-conception and gestational diabetes dietetic care, and contributes to quality improvement and equity of dietetic access.

Key duties and responsibilities

Specialist dietetic assessment and intervention in complex multimorbidity

Assess, plan, deliver and evaluate specialist dietetic care for adults on the Tier 2 caseload with diabetes and complex multimorbidity, working as an autonomous practitioner within a wider MDT.

Specialist dietetic intervention for complex co-morbidity including CKD stages 3b5, heart failure, MAFLD (metabolic-associated fatty liver disease), severe obesity, and gastrointestinal disorders.

Dietetic management of complex insulin regimens carbohydrate counting and dose adjustment for those on basal-bolus regimens, use of Continuous Glucose Monitoring and Flash Glucose Monitoring data to support decisions. Combination therapy support alongside dietetic intervention including SGLT2i, GLP-1 receptor agonists (subcutaneous and oral), and other pharmacotherapy in liaison with the Specialist Pharmacist.

Dietetic management of steroid-induced hyperglycaemia and hypoglycaemia risk reduction.

Reconciliation of dietetic plans following discharge from hospital or transfer from other services.

Type 2 remission and structured education

Targeted recruitment of eligible patients into the National Type 2 Diabetes Path to Remission Programme (Xyla in Leeds), including engagement with under-served communities.

Support and shape a proposed option to commission bespoke local Xyla-style sessions for underserved communities, in partnership with the Programme Manager and VCSE partners.

Good knowledge of the delivery of the Leeds Programme of structured education, DAFNE, and Confidence with Carbohydrates.

Delivery of DESMOND or equivalent Type 2 self-management education where relevant.

Adaptation of structured education for people with learning disability, sensory impairment or lower literacy in partnership with LD nursing and easy-read materials.

Cultural adaptation of dietary advice supporting ethnic-specific dietary patterns and food traditions across the diverse populations of south and east Leeds.

Lifestyle, physical activity and behaviour change

Resistance training advice alongside aerobic exercise not assumed within general lifestyle advice.

Behaviour-change consultation using recognised frameworks (Making Every Contact Count, motivational interviewing or equivalent).

Weight management dietetic input aligned with local pathways.

Pre-conception dietetic input for women planning pregnancy with diabetes, and gestational diabetes follow-up support with clear handover into the LTHT maternity team.

MDT participation and clinical decision-making

Active participation in the Tier 2 MDT fortnightly for complex / high-risk cases and 812 weekly for moderate-risk cases.

Weekly attendance and active contribution to the Tier 3 Clinical Oversight Group MDT, combined with the existing LTHT community diabetes MDT.

Presenting cases, drafting shared care plans and taking responsibility for dietetic-related actions arising from MDT discussion.

Escalation to Tier 4 for antenatal diabetes, bariatric pathway, high-risk foot MDT, and other specialist pathways as required.

Advice & Guidance and joint clinics with primary care

Provide Advice and Guidance to primary care within agreed SLAs 24 hours for urgent enquiries, one week for routine for dietetic questions beyond the Tier 1 remit and short of MDT escalation.

Support quarterly joint clinics with the Practice Diabetes Lead in each footprint practice, on the model described in the Programme Education, Training and Support Plan.

Deliver dietetic content within the quarterly TARGET education sessions for Practice Diabetes Leads, cascading learning into wider practice teams.

Support Practice Diabetes Leads to cascade dietetic learning through practice clinical meetings.

Outreach, equity and engagement

Active recruitment and engagement from deprivation deciles 13, with DNA monitoring and proactive approaches to reduce DNAs.

Outreach to named priority groups people with learning disability, serious mental illness, those homeless or vulnerably housed, those with substance-use co-morbidity, adults living alone.

Flexible appointment access including evening, digital and asynchronous options; home visits where clinically indicated.

Liaison with mental health teams for patients with SMI and antipsychotic-induced metabolic disturbance.

Liaison with drug and alcohol services and homelessness services.

Workplace engagement and reasonable-adjustment support via Healthy Working Lives.

Working in partnership with third-sector and asset-based community delivery partners as active collaborators, not downstream referrals including food-poverty and community food initiatives.

Quality, safety and improvement

Work to HCPC standards and the British Dietetic Association Standards of Proficiency; ensure practice is grounded in evidence-based theoretical and practical knowledge.

Identify cohorts of patients at high risk of nutritional harm through structured searches (EMIS / SystmOne) and act on findings.

Contribute to clinical audit within the Tier 2 caseload and across the Programme; feed back results and implement changes with the Tier 2 team, Practice Diabetes Leads and the Tier 3 Clinical Oversight Group.

Contribute to the Programme's outcomes and evaluation framework, particularly on dietetic outcomes, remission rates, HbA1c, weight and lipid changes, and equity of access.

Comply with the organisations Infection Prevention and Control requirements, including bare below the elbows dress code.

Leadership, supervision and workforce development

Provide dietetic leadership within the Tier 2 Neighbourhood Support Team.

Provide supervision and mentorship to dietetic support workers, dietetic students and less experienced colleagues within scope.

Contribute to workforce development plans across Tier 1 and Tier 2 dietetic capability, in partnership with the senior dietetic lead in the wider Leeds diabetes dietetic pathway.

Practice supervisor / educator role for pre-registration and post-qualification dietetic learners as required.

Act as a role model, ensuring a professional service and image is maintained at all times.

Service development

Contribute dietetic advice for the development and iteration of the Diabetes Neighbourhood Health Programme model including step-up / step-down criteria, pathway design and operational standards.

Contribute to Year 2 and Multi-Neighbourhood expansion planning.

Analyse, interpret and present dietetic and outcomes data to highlight issues, opportunities and risks to support programme decision-making.

Collaborative working relationships

Work collaboratively with the Tier 2 clinical lead, Programme Manager, and the Tier 3 Clinical Oversight Group. Maintain strong relationships with PCN Clinical Directors, Practice Diabetes Leads and Tier 1 clinicians across the footprint.

Liaise with the Leeds ICB, LCH, LTHT and neighbouring GP federations for consistency of patient care.

Engage with the Leeds diabetes dietetic network, BDA Diabetes Specialist Group, and other diabetes special interest groups for peer support.

Liaise with LCH community diabetes teams, LTHT specialist diabetes services (including antenatal, bariatric and high-risk foot pathways), community pharmacy, mental health services, drug and alcohol services, and VCSE partners as required.

Foster and maintain strong links with all services across the multi-neighbourhood footprint.

Continuing professional development, research and evaluation

Undertake continual personal and professional development and take an active role in developing the Tier 2 dietetic offer.

Access regular clinical supervision to work effectively with the complex issues the Tier 2 cohort presents.

Reflect on and evaluate own practice; identify areas of development by setting appropriate objectives via appraisal and clinical supervision.

Critically appraise and apply the evolving evidence base for diabetes and cardio-renal-metabolic dietetic care.

Contribute to the Programmes Year 1 evaluation and Year 2 business case.

Care Quality Commission, health and safety, and confidentiality

Work with the delivery partners to ensure practices and Programme delivery are compliant with CQC standards where dietetic input is involved.

Comply with Health and Safety policies, follow safe working procedures and report incidents through the organisation's Incident Reporting Systems.

Comply with the Data Protection Act (2018) and the Access to Health Records Act (1990); respect patient confidentiality at all times.

Understand and apply knowledge of the clinical role in safeguarding and incident management.

Special working conditions

The postholder will travel independently between practices and community sites across the Beeston and Middleton & Hunslet footprint, and to meetings hosted by other agencies.

Person Specification

Personal Qualities & Attributes

Essential

• Commitment to reducing health inequalities and proactively working to reach people from all communities.
• Person-centred, trauma-informed approach with a working understanding of the wider social determinants of health.
• Ability to communicate with a wide range of colleagues from the NHS and other organisations and with patients including good written and oral communication skills.
• Recognises personal limitations and refers to more appropriate colleagues when necessary.
• Able to identify and assess / manage risk when working with individuals.
• Able to work under pressure and meet deadlines, managing unpredictable service demands.
• Accountability for delivering professional expertise and direct service provision.
• Emotional resilience, self-awareness, humility and curiosity.
• Willing to challenge and be challenged including consultants and GPs in the patients best interest.
• Reliability and integrity in a small MDT where the model depends on trust.
• Ability to organise, plan and prioritise on own initiative.
• Ability to work flexibly and enthusiastically within a team or on own initiative.
• Comfortable with the ambiguity of a new service willing to iterate, evaluate and adjust.
• Cultural competence for supporting ethnic-specific dietary patterns and adaptation.
• Positive and flexible attitude to dealing with change.

Desirable

• Leadership experience and previous experience of supervising or mentoring more junior staff or students.

Qualifications

Essential

• BSc (Hons) in Dietetics or equivalent professional dietetic degree.
• Postgraduate qualification in a specialist field (Diabetes, Renal, Obesity, MAFLD or Behaviour Change), or working towards.
• Must be willing to participate in any relevant training identified to develop skills required to carry out duties.
• Maintains a portfolio of CPD in line with HCPC standards.

Desirable

• Supporting Learning in Practice (SLIP), Practice Educator qualification or equivalent.
• Formal teaching qualification (PGCert HE or equivalent).
• Leadership or management qualification (ILM 3, NHS Leadership Academy or equivalent).
• Certified DAFNE, DESMOND, Confidence with Carbohydrates or Xyla Path to Remission educator.
• Formal training in health inequalities, trauma-informed care or behaviour-change approaches (Making Every Contact Count, motivational interviewing).

Skills and knowledge

Essential

• Detailed theoretical and clinical dietetic knowledge appropriate to diabetes, multimorbidity and cardio-renal-metabolic disease.
• Highly specialist knowledge of diabetes across Type 1, Type 2, atypical presentations and complex multimorbidity.
• Confident with carbohydrate counting, dose adjustment for insulin regimens and use of CGM / Flash data.
• Knowledge of Type 2 remission pathways (Xyla) and structured education programmes.
• Understanding of the wider determinants of health and their impact on communities, including food access and food poverty.
• Autonomous within scope of practice and knows when to escalate.
• Excellent verbal, non-verbal and written communication skills, including complex or potentially distressing conversations with patients and families and managing conflict when appropriate.
• Advanced consultation skills and shared decision-making with people whose lives are shaped by health inequalities.
• Confident with EMIS / SystmOne, digital consultation modes, MDT tools and asynchronous working.
• Able to plan, manage, monitor and review dietetic care for a long-term-conditions cohort.
• Able to obtain and analyse complex clinical and outcomes information.
• Complex analytical and creative problem solving in unpredictable situations.
• Workload management including delegation and day-to-day team leadership.

Desirable

• Understanding of research governance and quality improvement methodology.
• Awareness of the Leeds Proactive Care and Integrated Neighbourhood Health frameworks.

Professional Registration

Essential

• Mandatory registration with the Health and Care Professions Council (HCPC) as a Dietitian.

Desirable

• Membership of the British Dietetic Association (BDA).
• Membership of the BDA Diabetes Specialist Group.

Experience

Essential

• Substantial post-registration dietetic experience in diabetes and multimorbidity.
• Experience of dietetic management of Type 1 and Type 2 diabetes including insulin regimens and carbohydrate counting.
• Experience of dietetic management in CKD stages 3b5, heart failure, MAFLD or severe obesity.
• Experience of delivering structured diabetes education (DAFNE, DESMOND, Confidence with Carbohydrates or equivalent).
• Experience of MDT working across community and acute care.
• Experience of supervising and delegating to other members of staff, dietetic support workers or students.
• Experience of contributing to service development, quality improvement or clinical audit.
• Experience of working with people affected by health inequalities.

Desirable

• Experience of practice-based, PCN-based or community-based dietetic delivery.
• Experience of the National Type 2 Diabetes Path to Remission Programme (Xyla) delivery or referral.
• Experience of gestational diabetes and pre-conception dietetic care.
• Experience of behaviour-change consultation using recognised frameworks.
• Experience of delivering dietetic education to Tier 1 clinicians (nurses, GPs, HCAs).
• Working experience of EMIS and SystmOne clinical systems.
• Experience of contributing to research or service evaluation.

Experience

Essential

• Substantial post-registration dietetic experience in diabetes and multimorbidity.
• Experience of dietetic management of Type 1 and Type 2 diabetes including insulin regimens and carbohydrate counting.
• Experience of dietetic management in CKD stages 3b5, heart failure, MAFLD or severe obesity.
• Experience of delivering structured diabetes education (DAFNE, DESMOND, Confidence with Carbohydrates or equivalent).
• Experience of MDT working across community and acute care.
• Experience of supervising and delegating to other members of staff, dietetic support workers or students.
• Experience of contributing to service development, quality improvement or clinical audit.
• Experience of working with people affected by health inequalities.

Desirable

• Experience of practice-based, PCN-based or community-based dietetic delivery.
• Experience of the National Type 2 Diabetes Path to Remission Programme (Xyla) delivery or referral.
• Experience of gestational diabetes and pre-conception dietetic care.
• Experience of behaviour-change consultation using recognised frameworks.
• Experience of delivering dietetic education to Tier 1 clinicians (nurses, GPs, HCAs).
• Working experience of EMIS and SystmOne clinical systems.
• Experience of contributing to research or service evaluation.

Other

Essential

• Meets DBS reference standards and has a clear criminal record, in line with the law on spent convictions.
• Adaptable.
• Works effectively independently and as a team player.
• Self-motivated.
• Up to date with safeguarding and other mandatory training.
• Up to date immunisation status.
• Ability to work in different locations across the footprint and to help provide cover for absent colleagues; ability to take part in an extended working day in line with the models flexible-access commitment.
• Access to own transport and ability to travel across the multi-neighbourhood footprint, including home visits.

Desirable

• .

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

South and East Leeds GP Group

Address

Hosted Employers address

1st Floor Park Edge Practice

Asket Drive

Leeds

West Yorkshire

LS14 1HX

United Kingdom

Employer's website

https://www.seleedsgpgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

The Main Duties Of The Job Will Include:

Main duties of the job

Your Duties will include:

Undertake New Patient Health Checks

Undertake NHS Health Checks

Health promotion and Lifestyle advice,

Supporting Long Term Condition Reviews

Diabetic Foot Checks - were trained.

Height, Weight and BMI measurements.

Ensure specimens are recorded and ready for transportation

Providing support in minor surgery clinics if required.

Supporting QOF and BeCCoR priorities.

Maintaining accurate clinical records,

Supporting Infection prevention and control proceedures,

Ensure fridges are routinely cleaned in accordance with current guidance

Stock Control

Work Collaboratively with GP's nurses and admin staff

Administering certain Injections under PSD

Please note this list is not exhaustive.

Person Specification

Qualifications

Essential

• Essential criteria
• Basic Qualifications.
• Relevant health and social care qualifications.

Desirable

• Desirable criteria
• Qualified in Phlebotomy

Experience

Essential

• Experience of working in General Practice
• Ability to work effectively as a team player under appropriate supervision and as part of a multi-disciplinary team
• Ability to work within own scope of practice and understanding when to refer to clinical colleagues

Team Work

Essential

• Ability to work well with Nurses, GP's Admin and other support staff in a fast paces environment .

Personal Qualities

Essential

• Effective Time Management.
• Demonstrated personal accountability.
• Ability to listen, empathise with patients and provide person centered support in a non-judgmental way.
• Ability to use own initiative, discretion and sensitivity
• Understanding of safeguarding.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

The Dicconson Group Practice

Address

Boston House

Frog Lane

Wigan

WN6 7LP

United Kingdom

Employer's website

https://www.thedicconsongrouppracticewigan.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Job Description Salaried General Practitioner

Post Title: Salaried GP (Newly Qualified Welcome)

Location: Ashdown Medical Group, Downham/Lee London

Responsible to: Practice Partners / Clinical Lead GP

Contract Type: Permanent, Part-Time (4 to 6 sessions per week)

Salary: Competitive, dependent on experience (plus NHS Pension & Indemnity cover)

Job Summary

We are a friendly, forward-thinking GP practice looking for an enthusiastic and committed Salaried GP to join our clinical team for 46 sessions per week. This is an excellent opportunity for a newly qualified GP seeking a supportive environment with opportunities for career development, mentorship, and special interest work.

You will provide high-quality, patient-centred medical care to our registered population, working collaboratively with the wider multidisciplinary team to meet the health needs of our diverse community.

Main Duties and Responsibilities

As a valued member of our team, you will:

• Provide consultations in person, over the telephone, or via video for a variety of acute, chronic, and preventive care needs.
• Diagnose, treat, and manage a broad range of medical conditions.
• Prescribe safely and effectively, and conduct medication reviews.
• Arrange and interpret appropriate investigations.
• Refer patients to secondary care and community services where required.
• Offer health promotion advice, lifestyle support, and preventive interventions.
• Participate in the duty doctor rota, managing same-day demand and occasional home visits.
• Maintain accurate and up-to-date patient records using the practice clinical system.
• Contribute to clinical meetings, audits, significant event reviews, and quality improvement initiatives.
• Support the practice in meeting QOF, Enhanced Services, and other contractual requirements.
• Maintain professional development in line with GMC revalidation requirements.

Person Specification

Experience

Essential

• GP Opportunity Newly Qualified Welcome

Knowledge and Skills

Essential

• Good organisational, communication, and teamwork skills
• Ability to work independently and as part of a team

Desirable

• Experience in quality improvement projects or teaching

Qualifications

Essential

• Person Specification
• Essential:
• Fully qualified GP with GMC registration and licence to practise
• MRCGP (or equivalent)
• Commitment to high-quality, patient-centred care
• Good organisational, communication, and teamwork skills
• Ability to work independently and as part of a team

Desirable

• Desirable:
• Special clinical interest(s)
• Experience in quality improvement projects or teaching
• Knowledge of EMIS/Docman

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Downham Family Medical Practice

Address

Moorside Road

Bromley

BR1 5EP

United Kingdom

Employer's website

https://www.downhamfamilymedicalpractice.co.uk (Opens in a new tab)

Job description

Job responsibilities

• Build effective relationships with and actively engage Primary Care Networks and local cancer and public health stakeholders to raise awareness of the importance of early cancer diagnosis and influence the content of local delivery plans.
• Effectively manage ongoing relationships with multiple PCNs and practices across your locality to secure improvements in early cancer diagnosis.
• Lead or support workstreams to increase uptake of the three cancer screening programs, improve primary care referral practices and pathways in line with the PCN DES and regional plans - such as the Humber and North Yorkshire Cancer Alliance Cancer Incentive Scheme
• Assist PCNs with the analysis and interpretation of statistics relevant to prevention screening and early diagnosis.
• Share best practice tools and resources to support PCNs to adopt quality improvement interventions that will contribute to achieving earlier cancer diagnosis and better outcomes for patients.
• Support PCNs to develop early cancer diagnosis improvement plans in line with the PCN Cancer Direct Enhancement Scheme Invest and Impact Fund and other relevant contracts.
• Create and facilitate opportunities and mechanisms for PCNs to improve communications and networking between GP practices and PCNs - including joint planning where appropriate.
• Support and - or advise PCNs and GP practices to set up and implement early cancer diagnosis projects focused on screening and improving referral practice.
• Working with clinical leads to support PCNs to keep up to date with changes and the use of clinical referral pathways diagnostic and triage tests - such as Faecal Immunochemical Test.
• Develop plan co-ordinate and evaluate learning events for primary care professionals - non-clinical and clinical. To enhance knowledge of and interventions to improve cancer outcomes with a focus on early diagnosis screening and addressing health inequalities.
• Design deliver and evaluate bespoke training sessions through a range of methods including face to face remote and local on-line options at GP practice and PCN level.
• Work in partnership with primary and secondary care partners to support and promote more effective ways of working across the patient pathway.
• Contribute to the delivery of local improvement projects in partnership with NHS partner organisations, in line with Humber and North Yorkshire Cancer Alliance workplan.
• Keep up to date with policy, evidence and NHS/ public health cancer strategies, supporting the dissemination to local partner and primary care organisations in the area, as appropriate.
• Work flexibly and collaboratively through the region with the Humber and North Yorkshire Cancer Alliance Place Cancer Managers and other PCN Engagement roles to support early cancer diagnosis projects.
• Provide progress reports against the agreed operational plan and identified performance measures via quarterly reports for Humber and North Yorkshire Cancer Alliance in addition to other data intelligence and observations as required.
• Support PCNs and GP Practices to enhance their understanding and implementation of personalised care approaches to improve the quality and uptake of cancer care interventions.

Additional Requirements

• Ability to regularly travel within the region and to occasionally travel across the country.
• Ability to work flexible hours and out of hours as required.

Person Specification

Experience

Essential

• Experience in proposing changes in conjunction with working groups which have wider implications for performance and service policy.
• Experience of partnership working and the ability to develop sustainable relationships with key bodies and individuals.
• Experience in persuading stakeholders of the importance of projects including negotiating and motivating others and linking in with other initiatives.
• Experience in analysing - interpreting and communicating complex and sensitive facts and information about performance and change and presenting information to stakeholders.
• Experience of breaking down organisational barriers - managing conflicting opinions or demands to ensure appropriate outcomes for patients.
• Knowledge of the practical application of the principles of change management and workforce redesign.
• Knowledge of project management.

Desirable

• Have experience of working in areas of deprivation.
• Knowledge of community engagement.
• Experience of group work.
• Experience of working across various settings.
• Knowledge of Cancer support organisations available.

Skills

Essential

• Ability to analyse and interpret information and to make judgements where there are conflicting views on the to support decisions on complex issues.
• Ability to disseminate information appropriately and to share knowledge and experience with other members of the team.
• Excellent communication skills including the ability to persuade influence and motivate others.
• Ability to organise and evaluate data and audit own work area.
• Ability to analyse interpret and formally present in depth health information and to construct correspondence and reports for various audiences - demonstrating high levels of accuracy and presentation.
• Ability to use IT software to effectively collect and analyse data and to present - create reports - presentations it in a meaningful way.

Desirable

• Data outcome entry.
• Good networking skills.
• Ability to prepare creative material.

Qualifications

Essential

• Degree or equivalent experience

Desirable

• Qualifications in any of the following;
• Training / community engagement / health / behaviour change

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Yorkshire Health Network

Address

Priority House

Grove Park Court

Harrogate

North Yorkshire

HG1 4DP

United Kingdom

Employer's website

http://www.yorkshirehealthnetwork.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key responsibilities

Quality and outcome framework (QOF)

Run & be responsible for set QOF domain following QOF guidelines.

Contact patients using letter, SMS, email & phone call to ensure contact is made with patients in correct time scales.

Ensuring patients are booked into the correct clinics for owned QOF domain.

Achieving QOF targets in a timely manner to set business targets.

Recalls

Action Recalls within own area of responsibility; Child Immunisations, Womans health etc.

Completion of Childhood Immunisation Returns if this is an area of responsibility.

Coding

Assist the Business Intelligence team with audits related to QOF and Enhanced services, updating and amending coding as required.

Ensure accurate read-codingSupport Dealing with queries relating to coding, where suitable.

Administrative

Support the business intelligence team with any admin work, folding letters in envelopes, adding information leaflets.

Liaising with the patient liaison manager ensuring promotions for health awareness & promotions run alongside business plan.

Confidentiality

The post holder must maintain confidentiality, security and integrity of information relating to patients, staff and the business.

In the performance of the duties outlined in this job description, the postholder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.

Personal/Professional Development

The postholder will participate in any training programme implemented by the practice as part of this employment, such training to include:

Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.

Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.

Quality

The postholder will strive to maintain quality within the practice, and will:

Alert other team members to issues of quality and risk.

Assess own performance and take accountability for own actions, either directly or under supervision.

Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance.

Work effectively with individuals in other agencies to meet patients needs.

Effectively manage own time, workload and resources.

Contribution to the implementation of services

Apply practice policies, standards and guidance.

Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Participate in audit where appropriate.

Health and Safety

Ensure all members of staff comply with the Groups health and safety policy.

Carry out risk assessments to comply with current Health and Safety legislation.

Ensure any health and safety concerns are reported to the Operations Manager.

To be aware of and adhere to applicable practice rules, regulations, legislation and procedures, national legislation (Health and Safety, COSHH, Data Protection).

Equality and Diversity:

The post-holder will support the equality, diversity and rights of patients, carers and colleagues.

Act in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with group processes and policies and current legislation

Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.

Behaving in a manner that is welcoming, non-judgemental and respects the individuals circumstances, feelings, priorities and rights.

Governance

Identify and record risks and issues, developing contingency plans with service and contract leads.

Ensure the PCN is compliant with health and safety policies and procedures to reflect current best practice.

Ensure that the PCN board and Clinical Director adhere to the governance structure as set out in the network agreement.

Confidentiality

To maintain confidentiality of information acquired in the course of undertaking duties for the practice.

The details contained in this job description are not exhaustive and may change as the post develops.

Person Specification

Qualifications

Essential

• Evidence of a good general standard of education.
• Good IT skills.
• NVQ Administration level 3 or equivalent level of experience or experience in similar role will be considered.

Desirable

• NVQ Administration level 3 or equivalent level of experience

Experience

Essential

• Used to working in a high volume office environment
• Able to work under pressure and to tight deadlines
• Dealing with the public enquiries
• Previous experience of data entry/coding
• Knowledge of the Data Protection act and how this is applied in practice
• Understanding of databases, coding and extraction of data for reporting purposes

Desirable

• Previous experience working in an administrative role within a GP practice
• 2 years experience of clinical coding
• Understanding of QOF and Enhanced Services and how accurate coding supports delivery
• Ability to produce reports for quality audits

Skills

Essential

• Computer skills including good knowledge of databases and record keeping, Microsoft Word and Excel.
• Good organisational and time management skills.
• Excellent Interpersonal skills
• Team player
• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good communication skills both verbal and in writing
• Flexible approach to work Accurate keyboard & data entry skills
• Ability to work using own initiative under minimum supervision
• Ability to prioritise and plan own workload
• Problem solving skill
• Accurate and methodical approach
• Recognise own development needs and recognise how these may be met

Desirable

• Ability to co-ordinate tasks
• Ability to prioritise and manage own workload against changing priorities, delegating where appropriate
• Good working knowledge and experience of using SystmOne including; readcoding, electronic discharges, OOH reporting
• Data Analysis

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Beacon Medical Group

Address

Mudge Way

Plymouth

PL7 1AD

United Kingdom

Employer's website

https://www.beaconmedicalgroup.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

To read more information about the advertised role, and the main job duties/responsibilities please open the Job Description and Person Specification located under the supporting documents heading. You can also read more information about University Hospitals of Morecambe Bay visiting our website https://www.uhmb.nhs.uk/

Person Specification

Education

Essential

• Good general education
• Basic numeracy and literacy

Desirable

• ECDL or equivalent or willingness to undertake

Experience

Essential

• Have a demonstrable understanding of general office equipment i.e. computer, fax
• Knowledge of clerical / admin systems and processes

Desirable

• Previous clerical experience within health care/office setting

Skills

Essential

• Ability to communicate clearly and effectively, using both written and verbal means
• Experience of and ability to influence colleagues
• Ensures that own actions support equality, diversity, rights and maintain quality
• IT skills at basic level - wordprocessing, databases, email, internet searching

Desirable

• oAwareness of the NHS structure and current issues

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

University Hospitals of Morecambe Bay NHS Trust

Address

Royal Lancaster Infirmary

Ashton Road

Lancaster

LA1 4RP

United Kingdom

Employer's website

https://www.uhmb.nhs.uk (Opens in a new tab)

Job description

Job responsibilities

This post holder will:

• Work within CWPT NHS Talking Therapies Service Service.
• Provide a range of high-volume low intensity Step 2 cognitive behavioural therapy (CBT) based self-management interventions to clients with mild to moderate anxiety and depression.
• See patients and deliver low intensity interventions in different locations around the county, by telephone, video or face to face.
• Undertake GP liaison, data entry and follow up work
• Deliver NHS Talking Therapies Step 2 psycho-educational course

MAIN DUTIES AND RESPONSIBILITIES

Clinical

• Offer telephone assessments to patients with anxiety and/or depression, both with and without long term physical health conditions.
• Undertake patient-centred telephone assessments using TT standardised measures and LTC additional measures (if appropriate) and identify the areas where the person wishes to see change or recovery. Make assessment of risk to self and others and after discussion with a supervisor refer patients back to GPs or Adult Mental Health Teams if they are deemed to be at risk.
• Offer a range of choice about treatment options available based on the least burden of intervention appropriate to need and provide a range of short-term evidence based low -intensity psychological treatment interventions in accordance with NICE Guidance. This may include information on guided self- help, computerised CBT, medication support, access to CBT courses and signposting to employment, training and benefits and stepping up to Step 3 and specialist services. This work is primarily by telephone with some face-to-face contact.
• Adhere to agreed recovery targets and activity scheduling relating to the number of client contact interventions and clinical sessions during treatment in order to minimise waiting times and ensure treatment delivery remains accessible and convenient.
• Discharge patients following successful completion of treatment or refer on for higher intensity treatment if required.
• Refer on to other services as appropriate.
• Complete all requirements relating to data collection and recording clinical activity in line with protocols.
• Work closely with line managers and supervisors, ensuring appropriate stepping-up and stepping-down arrangements and discharged processes are in place in line with the stepped care approach.
• Assess and integrate issues surrounding work and employment into the overall therapy process.
• Support the delivery of Step 2 courses.

Training

• Attend and fulfil all the requirements of the training element of the post in line with identified professional objectives.
• Apply learning from the training programme in practice.
• Receive supervision from educational providers in relation to course work to meet the required standards.
• Undertake Psychological Wellbeing Practitioner induction training and other training as necessary.
• Trainees will be required to undertake and pass the Talking Therapies PWP Training programme.
• All modules are assessed on a practical demonstration of competencies according to fail/pass criteria. All trainees will be required to pass the modules undertaken and be working towards achieving the Certificate in Psychological Wellbeing Practice in order to be confirmed in post.
• Keep up to date mandatory training as required by CWPT.

Professional

• Work in partnership with GPs and other health care professionals to ensure appropriate referrals are received.
• Raise the profile of the service.
• Be aware of information on community resources in identified localities to inform signposting activity including CWPT Talking Therapies website, liaising with professionals from the team supporting long term health conditions.
• Ensure that client confidentiality is protected at all times, in line with Trust policy.
• Be aware of, and keep up to date with, advances in the treatment for common mental health problems.
• Ensure clear objectives and activity levels are identified, discussed, and reviewed with the PWP Clinical Supervisor on a regular basis as part of continuing professional development.
• Attend clinical skills and management supervision on a regular basis as agreed with the PWP Clinical Supervisor and attend the Clinical Skills Group.
• Attend relevant conferences / workshops in line with identified professional objectives.
• Participate in individual annual appraisal review and respond to agreed service objectives.
• Ensure the maintenance of standards of practice according to the employer and any regulating bodies.
• Keep up to date all records in relation to Continuous Professional Development and ensure personal development plan maintains up to date specialist knowledge of latest theoretical and service delivery models/developments.

General

• To contribute to the development of best practice within the service.
• To maintain up-to-date knowledge of legislation, national and local policies and procedures on new recommendations/guidelines set by the department of health (e.g. NHS plan, National Service Framework, National Institute for Clinical Excellence). in relation to Mental Health and Primary Care Services.
• To further gain experience working in health care services with patients with physical health problems.
• Work within CWPT policies and procedures and adhere to BABCP/BPS Codes of Practice as applicable.
• All employees have a duty and responsibility for their on health and safety and the health and safety of colleagues, patients and the general public.
• All employees have a responsibility and a legal obligation to ensure that information processed for both patients and staff is kept accurate, confidential, secure and in line with the Data Protection Act (2018) and Security and Confidentiality policies.
• Undertake not to abuse their official position for personal gain, to seek advantage to further private business or other interests in the course of their official duties.

This Job Description does not provide an exhaustive list of duties and may be reviewed in conjunction with the post holder in light of service development

Person Specification

Qualifications

Essential

• Able to demonstrate a willingness and ability to attend and study the Post Graduate level Low Intensity Psychological Interventions course at Coventry university on a part time basis for one year
• Degree level qualification or equivalent experience to enable applicant to undertake post graduate study

Practical Skill

Essential

• Car Driver

Experience

Essential

• Evidence of working with people who have experienced a mental health problem

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Coventry and Warwickshire Partnership Trust

Address

Wayside House

Wilson's Lane

Coventry

CV6 6NY

United Kingdom

Employer's website

https://www.covwarkpt.nhs.uk/ (Opens in a new tab)

Job description

Job responsibilities

Key Responsibilities

Team Management & Leadership

Line manage reception staff, including recruitment, induction, training and appraisal

Lead, motivate and support the reception team to deliver a high-quality service

Manage rotas, annual leave and sickness absence in line with practice policy

Conduct return-to-work meetings and address performance issues promptly

Facilitate regular team meetings and communication updates

Patient Services & Front Desk Operations

Oversee daily reception operations, ensuring adequate staffing and service coverage

Ensure patients are greeted professionally and treated with dignity and respect

Manage appointment systems effectively (including same-day demand and triage support)

Monitor and improve patient flow and access to services

Complaints & Patient Experience

Act as first point of contact for patient concerns and complaints at reception level

Resolve issues promptly and escalate where appropriate

Support the complaints process in line with NHS requirements

Use feedback to identify service improvements

Operational & Administrative Oversight

Ensure reception processes are efficient, standardised and documented (SOPs)

Monitor performance metrics (e.g. call handling, access, waiting times)

Support audits and quality improvement initiatives

Maintain up-to-date knowledge of practice systems (e.g. EMIS, AccuRx)

Information Governance & Confidentiality

Ensure all reception staff adhere to GDPR, confidentiality and data protection policies

Monitor compliance with information governance and Caldicott principles

Ensure accurate patient data recording and secure handling of information

Safeguarding & Health & Safety

Act as a safeguarding point of awareness within the reception team

Ensure staff understand safeguarding procedures and reporting processes

Maintain compliance with health and safety requirements within the reception area

Continuous Improvement

Identify opportunities to improve workflows, patient access and efficiency

Contribute to practice and PCN-wide improvement initiatives

Support implementation of new systems and service changes

General Responsibilities

Work collaboratively with clinicians and the wider multidisciplinary team

Maintain professionalism, confidentiality, and high standards at all times

Undertake any other duties appropriate to the role

Person Specification

Qualifications

Essential

• Experience of working in a GP practice or healthcare setting
• Previous supervisory or management experience
• Experience managing or supporting a team
• Commitment to continuous professional development
• 5 GCSEs or above
• Strong leadership and people management skills
• Excellent communication skills (face-to-face, telephone and written)
• Good understanding of NHS primary care systems and patient pathways
• Competence in clinical systems (e.g. EMIS, AccuRx)
• Ability to manage competing priorities in a busy environment
• Knowledge of confidentiality, GDPR and data protection
• Professional, approachable and patient-focused
• Calm under pressure with strong problem-solving skills
• Highly organised with attention to detail
• Flexible and adaptable to meet service needs
• Positive attitude and team-focused approach
• Enhanced DBS check required

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Old Coulsdon Medical Practice

Address

Court Avenue

Coulsdon

Surrey

CR5 1HF

United Kingdom

Employer's website

https://www.oldcoulsdonmedicalprac.co.uk/ (Opens in a new tab)

Job description

Job responsibilities

• Main Roles & Responsibilities:
• Take referrals from the PCNs Core Network Practices and from a wide range of agencies, including pharmacies, health and care multi-disciplinary teams (MDTs), the emergency services, legal and welfare advice services, VCSE organisations, and through self-referrals (list not exhaustive).
• Provide personalised support to individuals, their families and carers to access community-based activities and support that can help them to take control of their health and wellbeing through co-producing a simple personalised care and support plan and introducing people to appropriate activities, groups and services as described above
• To help patients access increased social support as a buffer against adverse life events.
• To increase access to resources and services which promote mental wellbeing.
• To use a strength based approach to identify key issues that impact on the persons wellbeing and supporting patients to understand and manage their own conditions and maintain an independent lifestyle.
• To play an active role in practice/neighbourhood team meetings by gathering information and being prepared to update the team on patient progress towards goals etc.
• To support patients access community facilities, groups and community activities/resources at a locality level and understand neighbourhood facilities.
• Work with appropriate supervision to manage and prioritise your own caseload, in accordance with needs, priorities and support required by individuals. Refer people back to other health professionals/agencies, as appropriate or necessary.
• Build ongoing relationships with local infrastructure organisations, community activities and support services to increase knowledge of the community support offer, and work collaboratively to develop effective partnership working to support the community offer to be sustainable, identifying gaps in provision, nurturing community assets and sharing intelligence on gaps or problems with commissioners and local authorities
• Increase the strength and capacity of the community, enabling local VCSE organisations and community groups to both receive social prescribing referrals and to make referrals to social prescribing link workers.
• Educate non-clinical and clinical staff within PCN MDTs on the community support offer, how and when patients can access it, and the value of non-medical community-based interventions. This may include verbal or written advice and guidance.
• Promote social prescribing as an approach across the PCN and wider agencies, including its role in supported self-management, in addressing health inequalities and the wider determinants of health, reducing pressure on statutory services, improving access to healthcare and improving health outcomes, and in taking a holistic approach to care.
• To participate in relevant service audits and to follow up referrals and instructions as proposed by primary care staff. Responsible for capturing and collating data that demonstrates a positive impact on the peoples outcomes.
• To attend supervision, case management and steering group meetings as required.
• To maintain professional and personal development.
• This post requires flexible working and scheduled working patterns to ensure service provision.

This list of duties is not intended to be exhaustive, but indicates the main areas of work and may be subject to change after consultation with the post-holder to meet the changing needs of the service.

Please see the full description (including standard organisational clauses) downloadable document to the right of this page.

Person Specification

Qualifications

Essential

• English and Maths GCSE or equivalent.
• NVQ Level III (Health and Social Care) or relevant professional or vocational qualification at Level 3 or above, or equivalent knowledge and experience.

Desirable

• Training in Motivational Interviewing or Coaching or equivalent experience.
• Formal training in working with long term conditions.

Experience

Essential

• Experience of supporting people with low level/common mental health needs in the community.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Knowledge of the voluntary/social care sector in Stockport.
• Evidence of ability to work both autonomously and to seek support and guidance when appropriate.
• Evidence of working within a team.
• Experience of working without direct supervision.
• Experience of managing a caseload of participants and keeping up to date records using a database.

Desirable

• Experience of working with the VCSE sector (in a paid or unpaid capacity), including with volunteers and small community groups.
• Experience of working with individuals with long term conditions.
• Evidence of working within a multidisciplinary team.
• Experience of using community based activities and resources to support individuals.

Skills and Abilities

Essential

• Knowledge of the voluntary/social care sector in Stockport.
• Ability to sensitively empower and engage with people who have poor wellbeing and other health related needs.
• Ability to deal with challenging behaviour and difficult conversations.
• Ability to work with people from a range of agencies and organisations to develop effective working relationships.
• Ability to effectively manage a variable workload.
• Ability to provide a culturally sensitive service by supporting people from all backgrounds and communities and respecting lifestyles and diversity.
• Ability to work flexibly in an innovative and developing role.

Desirable

• Ability to speak a second language i.e) Urdu or Punjabi

Additional Attributes

Essential

• Good IT skills.
• Good communication and interpersonal skills, including an ability to build rapport and establish good one to one relationships.
• Willingness to work in settings across Stockport.
• Commitment to working towards Viaduct Care CICs values and ethos as an organisation.
• Ability to work flexibly in an innovative and developing role.

Desirable

• An understanding of the importance of user/carer involvement.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Viaduct Care

Address

21-23

Merseyway

Stockport

Cheshire

SK1 1PN

United Kingdom

Employer's website

https://www.viaductcare.org.uk/ (Opens in a new tab)

Job description

Job responsibilities

This role is often the first point of contact for patients, visitors and healthcare professionals, making it a vital part of delivering an excellent patient experience. As the friendly and professional face of the service, the Receptionist creates a welcoming environment, supports patients to access the right care at the right time, and helps ensure the smooth and efficient running of clinical services.

Working as part of a multidisciplinary team, the Receptionist plays a key role in coordinating appointments, managing enquiries, maintaining accurate patient records, and supporting both clinical and operational colleagues. The role requires excellent communication, organisational and customer service skills, alongside a commitment to confidentiality, patient safety, and high quality care.

The Receptionist contributes directly to the effectiveness of the service by helping maintain a safe, organised and responsive environment for patients and staff. Through their daily interactions, they promote a positive patient experience, identify and escalate concerns when necessary, and support the delivery of compassionate, efficient and patient-centred healthcare services.

Main Responsibilities

• Greet patients and visitors in a courteous and professional manner.
• Manage patient appointments using the scheduling system.
• Assist with administrative tasks as required by the clinical and administrative teams.
• Register patients and manage appointment books for various clinics.
• Answer telephone calls and respond to patient inquiries effectively.
• Maintain accurate and up-to-date patient records and documentation.
• Coordinate with clinical staff to ensure smooth patient flow and communication.
• Handle incoming and outgoing mail and correspondence.
• Ensure the reception area and clinical space is tidy and welcoming at all times.
• To receive and ensure all deliveries are signed for and signposted appropriately to relevant team members.
• To answer the main telephone enquiries line and manage enquiries and redirect calls to appropriate members of staff.
• To answer intercom enquiries from visitors at the front of the building, allowing them entry to the building.
• To complete daily checks within the clinical reception area and clinical rooms, reporting any issues to the operational team.
• To complete Health and Safety checks and update Teamnet with dates and reporting any issues to the operational team.
• To ensure rooms are fully stocked and report any shortages to the operational team.
• To ensure general waste and recycling bins are placed outside in readiness for scheduled collection days and support with the clinical waste collection.
• To observe patients, in the seating area to ensure the area is safe and immediately escalating concerns to Service Coordinator and clinician on site for any patient who you observe in the seating area that may have deteriorated.
• Identifying any security issues and notifying to the Service Coordinator and reporting as necessary i.e. Police (999) or 101 service. (e.g. hostile, aggressive and potentially intoxicated patients / members of the public)
• Identifying any safeguarding concerns and escalating to Service Coordinator
• To be approachable and when required provide support to patients, relatives and other Health Care Professions in a professional manner.

Person Specification

Experience

Essential

• Experience of working in a customer facing role.
• Experience of dealing with confidential and/or sensitive data

Desirable

• Experience of working in a GP practice
• Experience of EMIS web / Adastra systems

Skills

Essential

• Proficient in keyboard skills and IT
• Excellent communication skills
• Excellent telephone manner
• Good organisational skills
• Good listening skills
• Excellent customer service skills
• Ability to deal with customers in a polite, friendly and sensitive manner.
• Able to work well in a busy environment where interruptions are common place
• Good teamworking skills
• Ability to use initiative to solve problems that arise

Desirable

• Familiar with medical terminology

Qualifications

Essential

• GCSE maths and English or equivalent

Other Job Requirements

Essential

• Willing to provide sickness / holiday cover

Personal Qualities and Attributes

Essential

• Able to work as part of a team
• Courteous and friendly
• Able to work without close supervision
• Tactful and diplomatic
• Good timekeeper
• Able to use own initiative
• Conscientious

Experience

Essential

• Experience of working in a customer facing role
• Experience of dealing with confidential and/or sensitive data

Desirable

• Experience of EMIS web / Adastra systems
• Experience of working in a GP practice

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Taurus Healthcare Limited

Address

Taurus Healthcare

Nelson House

Whitecross Road

Hereford

Herefordshire

HR4 0DG

United Kingdom

Employer's website

https://www.herefordshiregeneralpractice.co.uk (Opens in a new tab)